Service History 24 - Advantage Appliance Repair

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Iron Station, NC 28080

Ryan S.

Job Details: 12/06/2024

"Customer complain unit only heats well sometimes said she had lightning strike and it happened after that found F2 1 error ordering control board. Keeping mag for return call if mag is intermittently going out. ; ordrng 1 W11342846 (Control board), dspstn on spec-tagged invntry: 1 WPW10693025 MAGNETRON"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Worcester, MA 01602

Glenn

Job Details: 12/06/2024

"Washer needs a gear case replacement. Would need to replace the gear case drain pump wash plate rotor in stater, which would be under warranty . Customer declined repair and Customer refused to pay the service fee as no one at the office told her about the service fee. Will need to bill customer"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Waterbury, CT 06704

Jimmy R.

Job Details: 12/06/2024

Installed all new parts and unit is now lighting and doors are sealing to properly specs

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near South Windsor, CT 06074

Gary V.

Job Details: 12/06/2024

"Inspected and found water weeping past inlet valve while not in use, replaced inlet valve and cycled, tested fine.; used 1 W11434044 (VALVE-INLT) from stock"

We serviced a

KENMORE DISHWASHER

Model PSEUDO-01847

Near Ludlow, MA 01056

Jorden

Job Details: 12/06/2024

Arrived and customer answered via the ring door bell camera and said she called to cancel todays service.

We serviced a

SAMSUNG REFRIGERATOR

Model RFG298HDRS/XAA

Near East Longmeadow, MA 01028

Jorden

Job Details: 12/06/2024

"Arrived and found error code 24E (defrost issue) stored in system. Ran defrost functions and verified heater operation but found drain trough frozen over. Confirmed that drain tubes were blocked prevent proper drainage and moisture migration. Before pulling out unit I found tile had an existing crack, took photo and attached to ticket. Replaced tubes with updated drain kit, tested fine. ; used 1 DA82-01415A (DRAIN KIT) from stock"

We serviced a

GE RANGE

Model CS980SN1SS

Near Longmeadow, MA 01106

Jorden

Job Details: 12/06/2024

"Arrived and installed bake element, tested fine."

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Charlotte, NC 28203

Clinton

Job Details: 12/06/2024

Microwave heating properly. I believe the turned the power level down. I boild water

We serviced a

MAYTAG MICROWAVE

Model ME16H702SES

Near Charlotte, NC 28269

Clinton

Job Details: 12/06/2024

Unit is a Samsung not correct info on ticket can not service

We serviced a

WHIRLPOOL OVEN

Model WOS92EC0AS04

Near Charlotte, NC 28215

Clinton

Job Details: 12/06/2024

Unit had blown fuse to ui replaced fuse tested unit it heating properly checked unit for errors no errors ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28212

Clinton

Job Details: 12/06/2024

This completely unrelated to motor failure. The control has softer ware failure error f2e1 customer stated it washes still but once the cycle finishes it just starts again and the some time the buttons wont light up ordering g control and ui ; ordrng 1 W11613564 (Console) and 1 W11637583 (Control)

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Charlotte, NC 28211

Clinton

Job Details: 12/06/2024

The rattle is coming from the vent box not the dryer it self. He has the 90 degree angle dryer vent the box it rattleimg I used a broom to push on it when the noise started and it stopped

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL01

Near Charlotte, NC 28209

Clinton

Job Details: 12/06/2024

The inner door was broken part defective reorder parts w11315620 office will have to call him to set up return visit ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Bristol, CT 06010

Jimmy R.

Job Details: 12/06/2024

"Tested dispenser and found no water coming out checked ice maker mold and no water, tested valve and found coming on and getting 120v. Found water line had gotten crimped in half when pushed back fridge causing no water. Straightened out line and secured with a loop to stop from crimping tested water and unit is now dispensing and filling ice maker"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Plainville, CT 06062

Jimmy R.

Job Details: 12/06/2024

"Ran unit and found machine would run and heat but once hot unit would start to make a loud noise then make a clicking noise randomly. Remove drum and found idler pulley sticking causing belt to melt onto pulley and make noise, replaced all parts with repair kit lubed and checked blower housing for noise found pen stuck in wheel, removed and unit is now heating and working to specs ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Meriden, CT 06450

Jimmy R.

Job Details: 12/06/2024

"Checked over unit and found no cooling in both sections found ice forming on evaporator cover and vents blocked. Melted ice and removed cover placed unit into a force defrost and heater not coming on, melted ice and found heater wire had pulled from connection pushed wire back in place and heater is now operating, melted all ice and fixed heater wire to stop from pulling out. Checked cooling and evaporator had full frost pattern and is working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near Charlotte, NC 28210

Clinton

Job Details: 12/06/2024

Installed foam gaskets under seal.

We serviced a

WHIRLPOOL DRYER

Model WED5500XW0

Near Gastonia, NC 28052

Mitch H.

Job Details: 12/06/2024

"Dryer would not power on. Checked and found wiring to control shorted and burnt. Missing clip on right side. Ordering harness, control and clip. Customer is out of town and would like to be called when parts arrive.; ordrng 1 W10253981 (Harness) and 1 WPW10317636 (Control) and 1 WP8312709 (Clip)"

We serviced a

GE REFRIGERATOR

Model PYE22PSHHSS

Near Walpole, MA 02032

Aimee Z.

Job Details: 12/06/2024

"Found the evap fridge block ice ,steamed out fan is running can stop needs to be replacedBack panel needs to be replaced the styrofoam foam falling apart with ice.Tested defrost test 60 on defrost never came on Not going into defrostShould have 84 ohms at yellow and orange doesnt and no continuity through heater partsArch mark on the drip pan in fridge Heater broken and arched Cust buying new"

We serviced a

KITCHENAID COOKTOP

Model KFEG500ESS7

Near South Windsor, CT 06074

Gary V.

Job Details: 12/06/2024

"Inspected and found cooktop cracked, crack happened under thermal event while cooking and is located in center of left rear burner, took pic. Will order part and return.; ordrng 1 W10804319 (Cooktop)"

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Watertown, CT 06795

Jimmy R.

Job Details: 12/06/2024

"Ran dryer due to unit. Asking a loud noise after a few min of running and found noise coming from a roller or the idler, removed access cover and found when tumbling idler pulley not moving found when it would move it would make a loud squealing. Replaced faulty idler and lubed rollers ran a cycle and unit is now tumbling and operating to specs ; used 1 279640 (IDLER PULLEY) from stock"

We serviced a

MAYTAG RANGE

Model MER8800FZ1

Near Springfield, MA 01129

Chris B.

Job Details: 12/06/2024

Replaced heating element and cycled the bake and all working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 12/06/2024

Installed new latch and harness ran a test cycle and unit is now locking lid and completing wash cycles.

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAESR/AA

Near Somers, CT 06071

Chris B.

Job Details: 12/06/2024

Complaint that the refrigerator is not cooling properly. Found bad evaporator fan. Quoted parts and labor. Customer will think about it. Collected trip fee.

We serviced a

LG REFRIGERATOR

Model LRFWS2906V/02

Near West Brookfield, MA 01585

Chris B.

Job Details: 12/06/2024

"Complaint that the refrigerator is not getting cold in the fresh food section. Found evaporator fan not running and no voltage reaching the fan. Will order parts for approval.; rqstng P&A on 1 AEB73764526 (Evaporator Fan) and 1 EBR83845024 (Control Board), states that autho needed"

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Belchertown, MA 01007

Chris B.

Job Details: 12/06/2024

Complaint that the dryer is not drying properly and taking too long. Found flame not strong enough. Found gas valve on the home was not opened all the way. Opening that valve to max open would shut off the gas. Brought back the valve a 1/4 of the way and got good gas pressure to the dryer again. Gas valve on the wall needs to be verified. Customer will have it checked. No issues found with the dryer.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Wilbraham, MA 01095

Chris B.

Job Details: 12/06/2024

Complaint that the dishwasher is not draining properly. Found bad drain pump. Used TS #W11412291. Ran diagnostic cycle and all running normal.; used 1 W11412291 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW6150PB0

Near Matthews, NC 28105

Caleb

Job Details: 12/06/2024

"Strike broken, used stock strike, unit checks fine.; used 1 W11457841 (STRIKE) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Southwick, MA 01077

Mike K.

Job Details: 12/06/2024

"Replaced inverter board d for F5e1 inverter failure code. Still gives error. Verified 120vac coming to the inverter, voltage going to magnetron wouldve be beyond readable value. Only other connection from inverter would be logic micro voltage wires to control. Discussed finding with Randy at office. In warranty all three (inverter, magnetron, control are advised to be replaced as one can take out the others.) most logical failure at this point is the magnetron as unit regulator me for a couple seconds before giving error and do not hear the magnetron kick on. Explained there is still a possibility of a control issue, but next logical part would be the magnetron.Agreed to go ahead with magnetron, no additional labor, part only which has been paid to n full via cc. Office to contact cs to schedule return. Not does have to come out of wall to access magnetron/ inverter.; ordrng 1 W11578959 (Magnetron)"

We serviced a

MAYTAG DISHWASHER

Model MDBH955AWS

Near Westfield, MA 01085

Mike K.

Job Details: 12/06/2024

"Complaint of no power, door handle broken opened door and no voltage at door switches, no voltage at terminal box. Found switch was off by stove, that is the power to the dishwasher. Once turned on all is running. Ran cycle for several minutes and cancelled, drained fine. Unit usable with door latch as is.Charged just for service call, no failure, was just turned off."

We serviced a

MAYTAG WASHER

Model MVWB765FC1

Near Holyoke, MA 01040

Mike K.

Job Details: 12/06/2024

"F5e2, f2e1 errors, lid lock not locking, verified failure in diagnostics. Quoted for lid lock/labor. Approved. Replaced lid lock, completed diagnostic cycle fine. Ran drain and spin fine.; used 1 W10861642 (DOOR LOCK) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Holyoke, MA 01040

Mike K.

Job Details: 12/06/2024

"F5e4, f2e1, F5e1 lid lock failures. Quoted for lock/labor. Accepted. Replaced lid lock, ran diagnostic cycle fine, let unit run quick cycle to clean itself out; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL RANGE IM KFC

Model WFE505W0JS0

Near Holyoke, MA 01040

Mike K.

Job Details: 12/06/2024

"Trip covered by authorization. Trips breaker while preheating, says they reset breaker, does this a couple times, then works and cooks fine after that. Is on a 50A breaker.Ran a broil first and working fine, switched to bake and at 320 the breaker tripped. Breaker not warm. Terminal connections good, customer network l looks good, outlet contacts/ plug look good, no scorch marks any where. Unit preheated to 350 fine on second attempt.24 ohms on bake element. Did find 240vac to broil less then a second when brake cycles, voltage large at both is what was found when this last happened in 2022 and control was replaced.Called techline gave findings and history and he verified unit will get voltage to boil during preheat and occasionally switch on during bake. Possible weak breaker.Sr770457747"

We serviced a

WHIIRLPOOL VENTHOODS

Model UXT4130ADS2

Near West Springfield, MA 01089

Mike K.

Job Details: 12/06/2024

"Unit is under 1yr wp warranty per receipt, took photo.Motor not running, voltage to and from switch. Connectivity is good on all wires, motor is open. Ordering motor.; ordrng 1 W10910693 (Motor assy)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Charlotte, NC 28270

Caleb

Job Details: 12/06/2024

"Ran diagnostics. Tests spin to confirm issues. Received an F7-E1 error. Found that the cam was extremely loose and the belt was off the motor and cam. Replaced cam and tightened nut. Put the belt back on and tested the unit, unit checks fine, corrected balance issues. Ordering shield due to damage.; ordrng 1 W11409708 (Shield)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mooresville, NC 28115

Johnny

Job Details: 12/06/2024

Cx stated this is the second unit and still not working. Unit not receiving proper voltage. Will need an electrician to rectify situation.

We serviced a

WHIRLPOOL OVEN

Model WOC95EC0AS0

Near Davidson, NC 28036

Johnny

Job Details: 12/06/2024

F1e5. Needs to replace control and inverter boards in unit. ; ordrng 1 WPW10412514 (Board) and 1 WPW10632435 (Main board) and 1 WPW10486188 (Board) and 1 W10217711 (Inverter board)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Davidson, NC 28036

Johnny

Job Details: 12/06/2024

"Could not reproduce leak during visit. Cx stated it leaks occasionally not consistently, did not see any water evidence. Observed dishes to be improperly loaded. More than likely the reason for leak, I showed cx in owners guide the proper way load dishwasher.; dspstn on spec-tagged invntry: 1 W11725437 GASKET"

We serviced a

MAYTAG M/W OTR

Model MMV1175JZ00

Near Fort Mill, SC 29715

Brandon

Job Details: 12/06/2024

Complaint unit is not heating. Quoted customer for mag replacement. Customer said they were going to shop around. If customer calls back order mag and diode.; ordrng 1 W11391712 (Mag) and 1 W11256462 (Diode)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFS2823AD1

Near Blacksburg, SC 29702

Mitch H.

Job Details: 12/06/2024

"Removed and replaced ice maker and valve. Reassembled, ice maker cycled and filled correctly. Advised customer to allow up to 48 hours for ice production."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Waterbury, CT 06708

Jimmy R.

Job Details: 12/06/2024

"Ran unit due to machine making noise and going off balance machine walks out of spot. Checked errors and found F7e7 motor unable to reach targeted rpms, F7e1 tachometer missing or wrong signal, f0e2 over suds, ran unit thew a self test and found machine would not agitate it would just click. Tested actuator and found faulty, replaced and recalibrated unit ran a cycle and unit is now washing and spinning properly ; used 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stafford, CT 06076

Gary V.

Job Details: 12/06/2024

"Installed new control board and ran auto test, tested fine.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near East Windsor, CT 06016

Gary V.

Job Details: 12/06/2024

"Inspected and found refrigerator turned off, I turned the refrigerator back on and it started cooling. Please allow 24 to 48 hours for temperatures to regulate."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Suffield, CT 06078

Gary V.

Job Details: 12/06/2024

"Inspected and found pressure system fault and lid lock fault, hose and air dome test fine, will order parts and return.; ordrng 1 W11513246 (Main control) and 1 W11513248 (Lid lock)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPS7024RZ0

Near Windsor, CT 06095

Gary V.

Job Details: 12/06/2024

"Replaced tub , cycled and tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Windsor, CT 06095

Gary V.

Job Details: 12/06/2024

"Techline #7740476516. Inspected and found dispenser module no longer closing properly, will order part and return. Customer requesting thurs the 19th am slot.; ordrng 1 W11678833 (Dispenser module)"

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ6

Near Windsor, CT 06095

Gary V.

Job Details: 12/06/2024

"Inspected and found bake igniter warped under heat and no longer igniting properly, will order parts and return.; ordrng 1 WPW10324262 (Bake igniter) and 1 W10764654 (Bake burner)"

We serviced a

MAYTAG DRYER ELECTRIC

Model MED7230HW2

Near Cornelius, NC 28031

Johnny

Job Details: 12/06/2024

Upon arrival Cx cancelled appt.; saved tckt

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Wingate, NC 28174

Jonathan J.

Job Details: 12/06/2024

Complaint light bulb has failed. Part number four lightbulb is W11520384 g9 halogen bulb lightbulb is not covered under warranty. Left control board with customer control board not needed at this time.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB05

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 12/06/2024

Point replaced microwave lights microwave light will not turn on. I found triac on control has failed. Replaced main control tested operations. Light is working perfectly fine. No further issues found.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Longmeadow, MA 01106

Jorden

Job Details: 12/06/2024

"Arrived and found unit fills but wash motor not throwing water despite receiving 120v, replaced sump and tested fine. ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 12/06/2024

Complaint lower oven is not heating at all. I found control was programmed for a different model number and keeps reverting to that model number when unit is powered off even after changing it in fault history diagnostic mode. I am ordering a new user interface while it is on that specific correct model number. Everything is working properly. Both ovens are preheating properly with no issues until unit loses power.; ordrng 1 W11616680 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Weddington, NC 28104

Jonathan J.

Job Details: 12/06/2024

"Complete washing machine, not emptying fabric softener dispenser. Lots of water still remaining at the end of the cycle. I could not duplicate complaint customer coded for dispenser assembly replacement found and cleared error code from fault history F4e1 f5e2 f5e4 customer declined repair today has to speak to her husband."

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/06/2024

"Complaint dryer has not heated since it was plugged in for the very first time. I found heating element. Coil had failed spectacularly tiny bit of metal were everywhere. Inside of element chamber. I replaced heating element incoming voltage is 124.8 V across both legs to neutral 253.4 V across red and black wires going to heating element. Incoming voltage is a little high, but I am unsure if that is the root cause. No further issues found with dryer after replacing the heating element. Everything is heating and operating normally and fine.; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Fort Mill, SC 29708

Brandon

Job Details: 12/06/2024

Complaint ui on unit was not responsive. Replaced ui and tested unit unit tested properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fort Mill, SC 29708

Brandon

Job Details: 12/06/2024

Complaint unit not making ice. Tested ice maker and it tested bad . Replace and tested. Found also that valve is not sending water to ice maker. Ordering valve to finish repair.; ordrng 1 W11535162

We serviced a

JENN-AIR RANGE

Model JDRP536HL01

Near Rock Hill, SC 29732

Brandon

Job Details: 12/06/2024

Complaint unit making noise after cutting off. Found on arrival that the noise is the cooling fan. Sounds normal. No issues at the time.

We serviced a

WHIRLPOOL RANGE

Model WFES5030RZ0

Near Rock Hill, SC 29730

Brandon

Job Details: 12/06/2024

Called safety team to document that oven had caught fire due to self clean without water. Customer cleaned out extinguisher and tested oven. Unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Hickory Grove, SC 29717

Mitch H.

Job Details: 12/06/2024

"Tested and found no response from control. Would not enter diagnostics. Disassembled, removed and replaced control and console. Reassembled, tested, dishwasher now operating properly."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Clover, SC 29710

Mitch H.

Job Details: 12/06/2024

"Removed and replaced control. Plugged washer back in, now able to access diagnostics. Getting F5E3 lid lock error. Lid lock constantly cycles between lock and unlock. Attempted to replace lock from t/s. T/S lid broken out of box. Ordering lock.Checked part availability and scheduled return for 12/16 PM.; ordrng 1 W11670519 (Lid lock), used 1 W11670519 (Lid lock) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFS2853AF0

Near Grafton, MA 01536

Glenn

Job Details: 12/06/2024

Complaint dispenser dripping after usage. Installed parts tested all ok no more drip

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Shrewsbury, MA 01545

Glenn

Job Details: 12/06/2024

F8E0 error cooling fan failure Installed cooling fan tested all ok

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Holden, MA 01520

Glenn

Job Details: 12/06/2024

Installed parts tested all ok the gear case was the problem tested all ok no leaks

We serviced a

MAYTAG WASHER

Model MFW7020RF0

Near Holden, MA 01520

Glenn

Job Details: 12/06/2024

SR 7740476591 intermittent fill tested with tech line we suspect the cold water valve. Order part ; ordrng 1 W11688995 (Valve)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Gastonia, NC 28056

Mitch H.

Job Details: 12/06/2024

"Checked and tested dryer. Drum turning and dryer operating properly. Customer says problem is intermittent. Sometimes it turns other times not. Disassembled dryer, checked belt, idler, door switch, motor and connections, no issues found. All checked good. Reassembled, tested dryer on timed cycle and auto dry, heating and operating properly on all settings. No issues found."

We serviced a

WHIRLPOOL RANGE

Model WFG505MOBS3

Near Gastonia, NC 28056

Mitch H.

Job Details: 12/06/2024

"Tested and found igniter not working. Not glowing at all. Disassembled, removed and replaced igniter. Tested, oven now heating and operating properly.; used 1 12400035 (Igniter kit) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Blackstone, MA 01504

Aimee Z.

Job Details: 12/06/2024

Cust complaint noisy in spin Is stacked with dryer on top on second floorChecked tub and shockers through backAll good .Ran washer with wash didnt fin anything .All sounds as intended

We serviced a

SAMSUNG WASHER

Model WF45A6400AV

Near Blackstone, MA 01504

Aimee Z.

Job Details: 12/06/2024

"Found gasket torn, replaced with bellowsComplete"

We serviced a

KITCHENAID BEVERAGE CENTER

Model KUWS24RSBS01

Near Iron Station, NC 28080

Ryan S.

Job Details: 12/06/2024

"CustomerComplained unit wasnt cooling, found unit compressor running. Found evap has NO frost pattern at alk. Quoted repair. Denied repair. Collected trip fee."

We serviced a

KITCHENAID RANGE

Model KDRS505XSS03

Near Huntersville, NC 28078

Ryan S.

Job Details: 12/06/2024

Customer complain top of indoor would not open and Wasnt the lock . on arrival confirmed complaint door lock was not locked. Left hinge had seized up. Had Customer sign damage Waiver and pry door open. Issue was hinge . Found CUSTOMER had caused aesthetic damage but he didnt care. Kept door off untill repair. Quoted for left door hinge. Collected via card. Scheduled return call 12-18-24 pm . ; ordrng 1 WPW10485733 (Hinge left)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Huntersville, NC 28078

Ryan S.

Job Details: 12/06/2024

Return to install part order install due dispenser ran unit through service test dispenser. Open during service test verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Lancaster, SC 29720

Jonathan J.

Job Details: 12/06/2024

Complaint cooling issues in the bins in the fresh food zone specifically light switch broken freezer light will not come on. I found switch was the cause of the light switch not working replace switch assembly. I suspect that was the cause of the overcooling issue as well. This unit did not know that door was being opened tested operations no issues found in diagnostics menu with temperature sensors at this time. Everything appears to be working fine now.; used 1 W11396033 (LIGHT SWITCH) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Charlotte, NC 28210

Clinton

Job Details: 12/06/2024

Ice maker had loose connection to to back recconet ice maker unit working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FNAB00

Near Longmeadow, MA 01106

Jorden

Job Details: 12/06/2024

"Arrived and installed the control, damper and thermostat, allow 24h for temps to stabilize. Set temp settings to 3 & 3."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Springfield, MA 01104

Jorden

Job Details: 12/06/2024

Arrived and found plumber working on unit (took photo of how I found it). Confirmed coverage with office and advised on where drain tubing should be attached.

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US

Near Springfield, MA 01104

Jorden

Job Details: 12/06/2024

"Arrived and found unit in mid cycle fully operational. Canceled cycle and tested the UI, all buttons fully responsive. Leaving parts here today unused and boxes unopened."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Springfield, MA 01109

Jorden

Job Details: 12/06/2024

"Arrived and installed shield and cam kit, tested fine."

We serviced a

MAYTAG DRYER

Model MGDX655DW2

Near Springfield, MA 01104

Jorden

Job Details: 12/06/2024

"Arrived and installed handle, tested fine.; dspstn on spec-tagged invntry: 1 W10861225 HANDLE"

We serviced a

MAYTAG DRYER

Model MGD663OHWO

Near Agawam, MA 01001

Mike K.

Job Details: 12/06/2024

Noisy during operation. Found pulley and supports worn. Quoted for dryer kit/labor. Accepted. Installed dryer kit and cleaned unit. Running smooth; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

KITCHENAID M/W OTR

Model KMMF330PWH00

Near Charlotte, NC 28226

Caleb

Job Details: 12/06/2024

"Unit was what looked like it was in diagnostics apon arrival, i cycle the power and tested the unit, unit heats fine now advised customer of proper use and care."

We serviced a

MAYTAG DRYER

Model MEDP575GW0

Near Charlotte, NC 28277

Caleb

Job Details: 12/06/2024

Found excess vibration coming from motor mount and blower fan housing assy. Will use 4392067 repair kit on return as well. Informed customer that office will schedule when parts come in due to the amount of parts needed. Customer wants me back.; ordrng 1 4392067 (Kit) and 1 W10841144 (Motor) and 1 WP3387118 (Bracket) and 1 W10888146 (Blower housing) and 1 WP697770 (Seal) and 1 WPW10349492 (Blower)

We serviced a

JENN-AIR OVEN

Model JJW2830DB01

Near Charlotte, NC 28226

Caleb

Job Details: 12/06/2024

"Model and serial sticker gone, unable to confirm. Replaced ui, unit tests fine."

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Charlotte, NC 28277

Caleb

Job Details: 12/06/2024

Plastic door on metal hinges broken. Looks Ike common wear and tear. Couldnt have been from hyperextending due to cabinet being behind unit preventing the door from going to far back.; rqstng P&A on 1 W11259006 (Door)

We serviced a

THERMADOR RANGE

Model PRD366GHU/23

Near Lancaster, SC 29720

Jonathan J.

Job Details: 12/06/2024

"Complaint front left burner will not stop clicking. Have to turn valve slightly on for the stop clicking or turn power off at breaker. If we turn power off at breaker, we have to wait approximately an hour for cooktop to turn on an oven to turn back on for generator to reset itself. I found valve and microswitch have failed. Have to turn valve slightly to close the switch all of the way. Unit will need a valve and a micro switch to fix fully. Leesa.Greene-ext@bshg.com case number 4104827729."

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ19

Near Lancaster, SC 29720

Jonathan J.

Job Details: 12/06/2024

"Complaint barely dispensing water slow to make ice. I found complaint true. I found water filter was clogged. I removed water filter. Unit has a built-in water filter bypass unit dispensing water perfectly fine with filter removed also found ice was stuck on bail arm of icemaker, preventing unit from making fresh ice Removed ice blockage tested operations. Everything is working properly icemaker cycled fine. No further issues found with refrigerator at this time. Customer needs a new water filter if she wants filtered water."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 12/06/2024

"F8e3 over flow condition detected F3e1 pressure switch out of range F2e1 stuck button f5e1 lid not closed . call Whirlpool Safety Team they are not gonna go forward with the repair due to the age of the washer. Customer declined repair today. Unit will need main control board and water inlet valves to repair. No further issues found with washing machine at this time. Was able to get all functions to work properly, but water inlet valve keeps dripping. also found water hose is bulging about ready to burst Customer turned off water valves to washing machine after I showed her how safety file number 7740430633. ; dspstn on spec-tagged invntry: 1 W11168740 VALVE and 1 W11168743 VALVE"

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS10

Near Rock Hill, SC 29730

Brandon

Job Details: 12/06/2024

Sr 7740476030Complaint no gas in either ovens. Called Techline and found that regulator valve had been broken and is not letting gas through to ovens. Order regulator for repair.; ordrng 1 WPW10546238 (Regulator)

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Mooresville, NC 28117

Johnny

Job Details: 12/06/2024

"Broken handle, replaced with new. Unit as designed."

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX10

Near Mooresville, NC 28117

Johnny

Job Details: 12/06/2024

Water valve slowly leaking into ice bin; ordrng 1 W11233375 (Water valve) and 1 W11646196 (Icemaker)

We serviced a

WHIIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Clover, SC 29710

Mitch H.

Job Details: 12/05/2024

"Disassembled freezer compartment. Removed and replaced harness with defrost thermostat and freezer thermistor. Reassembled, plugged refrigerator back in. Ran service tests 1 and 5 for defrost thermostat and thermistor. Both now check good and passed."

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Northbridge, MA 01534

Glenn

Job Details: 12/05/2024

Front bellow is leaking and bellow front spring is broken. Oder parts bellow and spring ; ordrng 1 W11266654 (Door boot clamp)

We serviced a

KITCHENAID OVEN

Model KOCE507ESS22

Near East Longmeadow, MA 01028

Jorden

Job Details: 12/05/2024

Arrived and customer was unwilling to sign moving waiver so we can work on unit. Directed customer to speak with management/office. At time of submitting this ticket I have a duplicate ticket to return later this afternoon under direction of BK. ; O-emld tckt

We serviced a

JENN-AIR RANGE

Model JES9800CAS02

Near Watertown, CT 06795

Jimmy R.

Job Details: 12/05/2024

"Ran unit and found when customer ran a bake cycle unit would cook uneven Lea in things burnt and raw, checked temps and found unit off about 35 degrees tested sensor and found reading 1200 ohms at room temp witch is normal. Heated oven to 350 and found oven would get to 330 drop done to 220 and then cycle on it was doing this every time, hard reset control and adjusted temps ran another bake cycle and unit is now cycling on after dropping 5 degrees and it is n9w maintaining temps. Advised customer on getting a thermometer to help with temps and to watch temps the unit is working as designed now she may have to adjust cooling temps to different items she is cooking this is normal operation."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Sturbridge, MA 01566

Lee

Job Details: 12/05/2024

"Customer states unit wont agitate, confirmed complaint, found slider broken, replaced, cleared error codes, tested okay; used 1 W10734521 (SLIDER) from stock"

We serviced a

KITCHENAID RANGE

Model KCGS550ESS01

Near Lancaster, SC 29720

Jonathan J.

Job Details: 12/05/2024

Complaints cannot put cooktop back together. Cooktop keeps clicking all the time. Had fire department out. I assisted customer with putting knob back on and putting burner tops back on appropriate burners. No issues found with cooktop at this time. No property damage no injuries to customer.

We serviced a

WHIRLPOOL DRYER

Model WED6200SW1

Near Prospect, CT 06712

Jimmy R.

Job Details: 12/05/2024

"Ran dryer and found wile unit would tumble it would make a loud screeching noise, removed drum and found noise coming from idler pulley found pulley sticking and causing the noise. Lubed all rollers and idler cleaned idler shaft and unit is now operating normally and no more noise"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Amherst, MA 01002

Chris B.

Job Details: 12/05/2024

Found harness wire not installed correctly and causing burner element to damage the wire. Replaced all parts and cycled both burners. All working properly.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS25WNCW

Near Westhampton, MA 01027

Mike K.

Job Details: 12/05/2024

"Rf section not cooling, clogged evap, put into defrost ( behind toe plate left side) verified voltage to defrost thermostat, defrost Thermostat open.jumped thermostat and heater is burning up. Bad heater and thermostat. Heater is nla 215810800. Unrepairable; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

KITCHENAID OVEN

Model KOCE507ESS22

Near East Longmeadow, MA 01028

Gary V.

Job Details: 12/05/2024

Tech was assigned as a helper;

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Simsbury, CT 06070

Gary V.

Job Details: 12/05/2024

"Inspected and found wash pump making grinding noise, replaced and cycled, tested fine.; used 1 W11416362 (MOTOR/SUMP) from stock"

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