Installed new control set to recommended temps please allow 24 hrs for temps to stabilize.

Customer saw flames and then smoke. Found control burnt out took pictures. Control NLA.

Recovered the little amount of Freon in system and pressured with 250 psi of nitrogen and leak checked. Used soap bubbles and black light. Refrigerator has a cabinet leak and not repairable. Called tech support and documented my findings was given this this SR#7739908805; dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS)

"Returned to install valve , installed valve. Cycled icemaker. Filled harvest. Verified proper operation."

"Complaint that the refrigerator is turning off its cooling from time to time. Tried entering diagnostic mode but no success. Tried opening the Programming Mode, Test Mode and Defrost Operation but no success. Bad control board. Will order part for a return trip. ; ordrng 1 WPW10317076 (Control Board)"

"Checked and found wires to drain pump broken. Disassembled, replaced lower wiring harness. Reassembled, tested, now operating and draining properly.; used 1 W11643701 (Harness) from stock"

"Checked and confirmed noise. Disassembled dryer, installed dryer kit 4392065 from t/s. Reassembled, tested, now operating properly and quietly.; used 1 4392065 (Dryer kit) from stock"

Customers complaint is in the middle of the night the temp alarm will go off and she has to reset and it starts working again. Entered diagnostic and fans and compressor running. Thermistors good. Called tech support and documented my findings the only recommendation is to replace main pcb. Was given this SR#7739909799 main pcb NLA

"Inspected and found compressor running at 1amp, with no frost pattern on evaporator, pressurized system with nitrogen and didnt hold pressure after 15 minutes of monitoring and gages show +1 on low side and +95 on high side while running, spoke with techline and they want condenser coil replaced and compressor/ filter drier replaced again, will order parts and call for return date.; ordrng 1 W11644420 (Condenser coil) and 1 W11547313 (Compressor)"

"Door glass had shattered no sign of misuse. Replaced door. Unit was pulled down on arrival, cs will reinstall."

"Unit is under 1yr wp warranty per service bench. Cs has not been able to use yet, not starting. Unplugged on arrival. When plugged in it went into manual drain. Allowed to complete. Went into diagnostic and it went into manual drain again. Drain hose goes straight to floor sump, not a raised stand pipe, corrected as they do have a standing drain pipe. pressure tube is blocked. Found pressure hose kinked and blocking air flow. Cut out kinked section of hose and enough to slack to still operate properly. Recalibrated control and ran normal cycle. Filled and went into agitate, cancelled and drained fine. RAn diagnostic cycle and completed fine. Cs to monitor"

Replaced gear case and agitator tested sounds normal

The front panel Came dented from day one needs stainless panel ; ordrng 1 W11461682 (Panel)

Unit has correct power at terminal block wont start thermal fuse open heater element not grounded replaced fuse and recommended cleaning venting before using ; used 1 3392519 () from stock

Return to install refrigerator fan installed fan verified proper airflow verified proper cool verified proper operation

Customer complained of no heat. Going bad thermal cut off. Replace from ts. Verified unit heating and cycling heater. Verified proper operation. ; used 1 279816 (THERMAL KIT) from stock

Customer complain and it just runs and detergent is at the bottom at the end of cycle found sump motor or not energizing replace sump from truck stock in it now running and working as designed no leaks detected verified proper operation.

Return to install new spigot hose and valve installed parts flushed 24 ounces of water through no drips detected verified proper operation

Replaced oven sensor and control

Checked unit found digits on clock intermitently blank out segments ordering control panel; rqstng P&A on 1 DG94-04148C (Panel control)

Customer complaint is that washer began to vibrates heavily more often than normal. Inspected inspected and found clamp to bellow missing and screws to front panel behind console were loose. Secured screws and ordered bellow clamp. ; ordrng 1 W11266654 (clamp)

"Replaced Orion board and inverter, compressor running and keeps running when put into diagnostics, when it should turn off, same issue as before except the compressor is running at a higher speed.Cs is having the unit block rf evap fan with and we have replaced the evap cover, compressor ( on finding a partial pattern). orian board twice, inverter twice and minator board.Called techline and went through full history in our notes, all finding and process. Re checked items with tech line including pressures ( pulls about -10 when running) it failed in test 39 compressor ramp speed, would come on very low and running for about 5 seconds before stalling out and then start again.. was set at speed 99. Pressure would fluctuate between 10 and 5 while doing this. Would not come out of diagnostics and was intermittently on/off when entering diagnostics throughout testing. Techline determined that it has a u/i issue and said to replace main board at same time. Same sr #.UI/i and main board ordered. Office to contact cs when parts come in to schedule return (after hours); ordrng 1 W11574767 (User Interface) and 1 W11664342 (Main control)"

"Checked over unit and found freezer door not closing causing poor cooling in both sections, found freezer ice maker rails had gotten stuck pulled out causing door to not shut all the way found rail had come loose and was going in sideways adjusted rail and repositioned to move smoothly in and out lubes all tracks and unit is now operating to specs"

"Installed new hinge, door stop, cam hinge pinComplete"

No control of the ui and cant pull error codes Also the console cant select a cycle.Need ui and control Is stacked ; ordrng 1 W11550649 (Control) and 1 W11316623 (Console)

Complaint that water trickling out of dispenser and making hollow ice customer replaced water filter and doing the same thing when water filter is removed it dispenses normally water filter clogged

"Installed latch, strike, and bezel. Showed customer it works."

"Replaced gaskets and steamed out wrinkles, sealing properly. Advised to leave closed remaining Nader of evening to allow to form to unit"

Customer complaint is that refrigerator was not cooling. Inspected and found ice buildup on evaporator. Cleared ice and found heater connector disconnected. Reconnected and ordered new heater. ; ordrng 1 W11650662 (Heater)

Replaced all parts and customer asked if the crisper drawer can be replaced? Will put in part for approval. Mentioned to the customer that the insurance will determine if the part can be approved. Customer mentioned that the part can be delivered directly to the home.; rqstng P&A on 1 5304535678 (Deli Drawer)

Complaint that the refrigerator is not cooling in the ff section. Found ice buildup in the evaporator causing fan not to run. Cleared all ice buildup and fan running and heating working properly. No issues found.

Installed new control and motor sump assy then ran self test all checks ok ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP

"Unit is not cooling either section, compressor/fans running but no frost build up. Sealed system issue.Verified with Randy at office that unit does have a 60month warranty on sealed system, but customer is a month beyond that warranty.Quoted for sealed system, denied. Collected for service call."

Found back bearing broken ordering bearing kit .They decided to repair Only pad me 129.00 cashWill pay balance on return of 164.19; ordrng 1 RB170002 (Bearing kit)

Replaced panel and guide now dishwasher is not starting cust said she able to use it after tech was here but all of a sudden it stoped completely checked power going to electrical box not getting correct voltage was getting 50 Volts also cover on electrical wad left off by installer took pic cust has to remedy voltage issue not caused by dishwasher

7739896702 Checked unit found rusting on door called techline to document ordering all doors and nameplate ; ordrng 1 W11661560 (Ref door left) and 1 13107887SQ (Ref door right) and 1 12977880SQ (Freezer door) and 1 W10876598 (Nameplate)

Checked unit found bimetal open cuasing no defrost replaced bimetal tested operation normal timer is advancing on its own ; used 1 WP10442411 (BIMETAL) from stock

"Inspected and found drain pump constantly running and not shutting off, and main control fault and pressure system fault, checked air hose and dome and tested fine, unit needs main acu. Will submit estimate and call.; ordrng 1 W11603810 (Main control board)"

"Inspected and found below freezing temp in ff compartment 30 degrees, setting at 44 degrees, air damper hanging open causing freezing, also found right side ff door gasket torn, will submit estimate and call for return date.; rqstng P&A on 1 W10830274 (Gasket) and 1 WPW10196393 (Air damper)"

Found the fan not working and needs ice makerPushed button does fill with water; rqstng P&A on 1 DA97-12540G (Augar assy) and 1 DA97-15217B (Ice maker)

Found the center cap was off in front right burner.Cleaned all burners head and put tops on missing one and tested All working Advised Cust to stop putting pieces in dishwasher to clean . Pitting the burner headsUsed dawn and soak them

Upon arrival found the washer has been worked on and parts that are not original was used to test the unit which would void the warranty. Mentioned to customer that at the moment I would need to quote for parts and labor and collect trip fee but they are not interested in paying anything fee. Warranty will not apply on this unit.

Complaint that the IM is not making ice. Found error code E2 BAD ICE MAKER. Quoted parts and labor. Replaced IM with TS and all working properly. IM turned and heater working fine. Called for water. 1yr warranty on parts and labor.; used 1 W11658802 (ICE MAKER) from stock

Complaint that the washer is not spinning out. Found voltage getting to the drain pump but noticed that the tub is not holding place its place and causing the tub to get too close to the bottom. Ran drain and spin and unbalanced issues. Will order parts for approval. ; rqstng P&A on 2 WH16X26911 (Suspension)s and 2 WH16X26910 (Suspension)s

"Checked compressor and found wrong part will need to reorder correct parts compressor was for 134a unit need a r600 ; ordrng 1 W11580057 (Compressor kit), dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV , states that autho needed"

Replaced all parts and unit working normal.

Complaint that the range has done a loud pop and customer saw a flash underneath the control touch. Found bad broiler element. Will order part for a return visit.; ordrng 1 W11716849 (Broiler Element)

"Installed new door gaskets and heated both to create a good seal, checked over freezer and cooling finding all functions working to specs"

"F1e1 internal error f2e1 stuck or shorted key F9e0 miswired, checked connection at main control and found one of the solider joints burned causing errors and no operation. Unit will need new main control and touch pad will order and return, advised when in we would call for return visit ; ordrng 1 W11100513 (Control) and 1 W11105615 (Display)"

Replaced bellow and tested. No leaks found.

"Removed evap cover, fan was clogged with frost, steamed clear evap area, replaced evap cover and sensor. Verified evap fan operation. Collected part to return to office.If second part fails main control could be suspect.; dspstn on spec-tagged invntry: 1 DA32-10104N THERMISTOR and 1 DA97-12608A EVAP COVER"

Inspected and found drive gear broken will order and return. Rear wheels loose and can use duct tape to hold to wheel shaft.; ordrng 1 882699 (Gear kit)

"Inspected and found during last trip out, gasket from old door was not swapped over to new door causing erratic temp, moisture and fan hitting ice build up. Will submit for new door gasket and call for return date.; rqstng P&A on 1 5304519038 (Middle door gasket)"

Installed new control and thermistor. Found freezer packed full and restricting airflow. Could be causing freezing in fresh food section.; dspstn on spec-tagged invntry: 1 W11438736 THERMISTOR

Found noise coming from control damper found is functioning fine and not noisy tested through diagnostics.Cust isnt replacing at this time because working Sent estimates

Complaint door closure issues shouldnt have to be so hard to close the door dryer wobbles when use bangs around. I found no issues with the door showed customer how to close the door. I can close the door with two fingers. I leveled the dryer dryer being out of level was the cause of the banging noise. No further issues found with dryer dryer is heating fine as of right now.

"Complaint gas leaking I found line caped off to appliance upon arrival I found gas leak coming from shut off valve unable to test appliance fully as line is caped off. Customer stated that the gas company was wrenching on the gas regulator, twisting it that is attached to the cooktop thinking it was leaking from there. If any damage has occurred to that regulator gas company is responsible. Called safety team file number 7739880586"

Installed new gasket and fan on evap.Steamed sticky stuff off bottom door and edge gasket sitsAdvised customer if spill clean off the gasket could stick and come off.Tested fan is running

Installed trap and lint holder and tested complete

During agitation cycle it is very loud during spin cycle is even louder gear dropping down idler pulley had rubbed a hole Safety guard. I found gears. I even after tightening idler pulley are still extremely loud defective gearcase found. Unit will need gear and all associated parts to be replaced. Washing machine bottom out was due to gearcase issue. Further issues found with washing machine at this time.; ordrng 1 W11409708 (Sheild) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11449840 (Gearcase) and 1 W11551646 (Nut) and 1 W10752283 (Washplate)

"Unit not draining leaving water in basket drain pump bearing bad very loud ; rqstng P&A on 1 WH11X29539 (Drain pump), states that autho needed"

Basket hitting cabinet during spin no matter what size load needs new suspensions ; rqstng P&A on 2 Dc97-16350s (Damper)s and 2 Dc97-16350t (Damper)s

Replaced controls customer will use and make sure working properly

F0e7 f0e5 errors complaint that unit filled with water in the middle of the night but didnt overflow ; ordrng 1 W11621180 (Control) and 1 W11478525 (Ui)

Replaced door latch tested locking normally

"I replaced all previously ordered parts, tested operations no further issues found at this time. All operations are working now properly."

Customer complain unit has rust on bottom panel could not pull information up called. Randy ended up finding out by Jen that unit has one year extended warranty so unit is under initial warranty. Randy said rust on door is covered under initial warranty. Ordering front panel. Informed customer office will call when parts come in. ; ordrng 1 W11461694 (Panel)

"Customer complained door is dented found dent on top left corner of door. Unit is one day out of 30 day aesthetics warranty, confirmed customer he would have to pay for repair. Customer was upset and said that he pays for a warranty or paid for a unit that should not have been broke for customer. He can call Whirlpool to try to get part repair approved, but I cannot repair today. Part needs new door part number. W11173823. if customer does get authorization."

"Unit is an unoccupied new build. Customer said damn here wasnt opening all the time. Damper was just stuck. Turned on low. Opened a little bit, medium and high all the way"

Customers complained ref not working. Found door seal not working properly causing frost to cover holes to let air into ref. Evap working properly. Defrost drain clear. Heat treated seal. Cleared holes to ref from damper. Unit now working as designed.

Customers complained unit not draining . Found harness on pump side broken. Harness was good. Replaced pump from ts. . Verified proper operation. ; used 1 W10876537 (DRAIN PUMP) from stock

"F0e2 oversuds F9e1 long drain f0e1 wash detected F8e1 valve failure errors stacked unit need to be unstacked ordering valves ; rqstng P&A on 1 W11688994 (Valve) and 1 W11688995 (Valve), dspstn on spec-tagged invntry: 1 W11565030 LATCH , states that autho needed"

Refrigerator not level. Leveled the best I could all checks ok.

Both sections not cooling. Compressor and fans running. No frost pattern on evaporator. Found no leaks at compressor. Filter drier not installed on previous visit. System needs to be leak checked suspected leak in evaporator. Ordering evaporator and filter drier. ; ordrng 1 W11579351 (Evaporator) and 1 W11109499 (Filter drier)

"Concern not completing cycle, inspected and found pressure hose came loose at main control and tightened and adjusted, cycled thru and tested fine now."

Installed new control and cycled tested fine. Informed customer about using more than one or two garments on any steam cycle per tech line.

Complaint the motor doesnt seem to be running. Tested start up compressor comes on very loud and rattling with no heat in dryer as well as no motor movement. Tried to manually spin the drum to see if it would run still did not. Called whirlpool techline Sr#7739702671 unit deemed unrepairable.

Replaced main control board. Calibrated the control. Ran diagnostics. Tested ok.

Complaint poor cool no ice production. Ice ball on freezer evap with no frost pattern. Needs evap and compressor. Order parts. Sealed system covered under manufacture sealed warranty. ; ordrng 1 W10779331 (Compressor) and 1 WPW10239732 (Freezer evap) and 1 W11056635 (Process)

"Complaint unit did not complete cycle the clothes were very wet as if not spun out and then the washer was displaying supply h2o. Checked the water supply is in, drain hose was in the stand pipe too far, pulled it back up some. Upon opening the lid the h2o message disappeared, put unit into a drain and spin and it was banging the sides not balanced. Front suspension is very bouncy. Adjusted the load in washer and went into a spin normally. Order suspension rods. ; ordrng 1 WH03X35580 (Suspension rods)"

Complaint the unit bangs all over the place on all loads. Found stored error F0E5 off balance load. Found bad suspension rods. Order part; ordrng 1 W11400156 (Suspension rods)

"Inspected and found water leaking from filter housing thru O-rings, replaced with new and cycled roughly gallon of water and did not detect any more leaking. Tested fine now."

"Complaint no power at console, lid locked. Found 120v to the board, no light on board or output. Lid is locked, retrieved part number from the original board. Needs new control board. ; rqstng P&A on 1 W11170317 (Control)"

Complaint the gasket on the door fell off. Replaced the door gasket. Tested ok.

"Been getting some frost and light not operating in fr, neither issue on arrival. Did find the slides not pulling in door as normal, easy to stop door when not fully sealed, ordering glides and light; ordrng 1 W11396033 (Switch fr) and 1 W11658402 (Glide fr)"

"Unit is under 1yr wp warranty per receipt, took photo . F8e4 error resulting from too much soap in unit. Showed cs how to access and empty drain tray, tested unit and running fine, suds still in unit, explained how to remove excess suds."

"Removed and replaced compressor kit. Charged with nitrogen, found condenser line going into cabinet leaking. Leak is on backside of line. Called tech line spoke to Aaron SR#7739896281, he said they would deem this as accessible and I had to attempt repair. Would not replace unit. Cannot actually see area that is leaking. Attempted repair several times but had no success. Called tech line back spoke to Glen. Advised him that I was unable to repair. He submitted for review to get unit replaced. Advised customer of conversation and that he should hear something in 3 to 5 business days."

"Tested and ran diagnostics. Found F8E4 float switch error and F9E2 drain error. Cleared error codes. Removed drip pan, found water in pan. Cleaned and dried pan, reinstalled. Ran dishwasher in normal cycle, allowed to run wash cycle for several minutes while checking for leaks, no leaks found. Canceled cycle, drain activated and drained. Dishwasher now operating properly."

Checked and found noise coming from condenser fan. Fan blade wobbles as fan runs. Ordering condenser fan assembly. Checked part availability and scheduled return for 9/19 PM.; ordrng 1 W11574308 (Condenser fan assembly)

Removed and replaced microwave door. Tested and ensured proper door operation. All working correctly.

"I replaced all previously ordered parts, tested operations and further issues found with washing machine at this time. No abnormal noises."

Knob broke off timer and timer shaft stuck in down position timer discontinued

"Washer not spinning or agitating. Ran self test and motor only hums. Found oil leaking from capacitor. Replaced capacitor and actuator ran calibration then self test all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"

Installed new agitator all checks ok.

Replaced res tank and drain pump. Unable to test due to not installed unit.

Customer complaint is that ice maker stopped working. Inspected and found ice stuck between ice maker and bail arm. Removed stuck ice and ice maker cycled and filled. Water trickled in to ice mold. Checked filter and it needs to be replaced. Informed customer to replace ice maker.

Customer complaint is that oven was not working because UI was not responding properly. Attempted to start bake cycle. Pressed start and display flashed but did not start bake. Attempted to check diagnostics but key would just flash. Reset breaker and tested. Oven is working. Showed customer it works.

Customer complaint is that dishwasher is leaking. Found dishwasher leaking from wash motor at diverter area. Ordered wash motor and gasket P&A. ; rqstng P&A on 1 W10861526 (pump&motor) and 1 W11177741 (gasket)

"Confirmed top assembly was cracked. Removed and replaced handle assembly. Checked, door operating properly."

Customer complaint of F code found F3 zero error . Found wire broken on temperature sensor replaced from truck stock preheated to 350 verified proper operation.; used 1 WPW10181986 (SENSOR) from stock