We serviced a
MAYTAG DRYER
Model MEDB950YW0
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/01/2023
Customer complained unit not running. Upon arrival found unit has proper voltage. Found thermal fuse bad. Quoted 213.34 due to 20$ off with magnet discount. Replaced thermal fuse and ran dryer to test function. Unit now working as designed. Verified proper operation. Collected $213 via card. ; used 1 WP3390719 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Charlotte, NC 28227
Ryan S.
Job Details: 06/01/2023
Customer complained unit not draining. Found unit already pulled out. Found drain plug in disposal still present. Took out plug and ran dishwasher and unit now working properly. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Rock Hill, SC 29730
Mitch H.
Job Details: 06/01/2023
Tested and checked washer operation. Found no error codes or issues with washer. Customer was expecting washer to fill with water. Educated customer that new washers are designed to function and clean with less water. Machine operating as designed.; dspstn on spec-tagged invntry: 1 W11038689 VALVE
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 06/01/2023
Replaced float switch. Tested and ran full diagnostics cycle. Completed cycle properly with no issues. Dishwasher operating properly.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Bethlehem, CT 06751
Jimmy R.
Job Details: 06/01/2023
"Tested unit and found ice maker not filling not making ice, do diagnostic test cycle and ice maker did not fill. Replace ice maker and check unit filling and working to spect."
We serviced a
WHIRLPOOL DRYER
Model MED7230HC3. H
Near West Hartford, CT 06107
Chuck M.
Job Details: 06/01/2023
Customer complaint is that drum has a defect. Took pics of defect and ordered drum. Defect looks like bad weld. ; ordrng 1 W10545923 (drum)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hartford, CT 06112
Chuck M.
Job Details: 06/01/2023
Customer complaint is that dryer was not tumbling. Inspected and found belt broken. Replaced belt fro T/S and tested. Dryer is tumbling and heating. ; used 1 341241 (BELT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB04
Near Manchester, CT 06040
Chuck M.
Job Details: 06/01/2023
Customer complaint is that refrigerator was purchased with casters and a kick plate. Delivery told customer they did not know how to install parts. Customer need casters and kick plate installed. Submitted for P&A and 2nd tech. ; O-emld tckt
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Newington, CT 06111
Chuck M.
Job Details: 06/01/2023
"Customer complaint is that burners shut off during cooking. Customer stated she was making macaroni and water stopped boiling. Informed customer on cookware, element cycling, element sensors and weight on sensor. Burners are working properly."
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW0
Near New Britain, CT 06053
Chuck M.
Job Details: 06/01/2023
customer complaint is that washer would not spin. Ran diagnostics and found error codes F0e5 off balance loads. F7e6 Motor Fault. Inspected and found agitator is stuck to drive shaft and drive shaft is disconnected in gear case. Belt is loose and worn. Cam is also worn and has gear oil on it indicating gear case leak. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Newington, CT 06111
Chuck M.
Job Details: 06/01/2023
Customer complaint is that upper rack wheels broke off. Replaced adjusters and showed customer it works. ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Charlotte, NC 28226
Robert A.
Job Details: 06/01/2023
"i installed the control board still no water entering the IM when i jump L & V . I called techline, they had me check incoming voltage and secure all connectors. I checked and secured all connectors at the control board, valve and IM. Im getting 122v from the control to the IM and Im getting 122v at the IM side of the dual valve when I jump L & V. The unit needs a new dual valve as well. The cx is not willing to pay for the dual valve replacement at the moment. I called techline to document the issue.Sr7736538969"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Suffield, CT 06093
Gary V.
Job Details: 06/01/2023
"Arrived and customer stated Maytag gave autho for service, but no autho in ticket, customer going to callback.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bolton, CT 06043
Gary V.
Job Details: 06/01/2023
"Inspected and found vibration noise coming from evap fan motor and housing, attempted to insulate with tape, but still noisy, will order parts and call when they become available.; ordrng 1 W11661931 (Motor) and 1 WP67006337 (Fan blade) and 1 67006424 (Shroud)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Coventry, CT 06238
Gary V.
Job Details: 06/01/2023
"Arrived and found unit needed to be pulled out on soft pine wood floor, advised customer of possibility of damage and offered to reschedule if she wanted to arrange different moving options before repair was done, she declined, had damage waivers signed. Pulled unit out and replaced main acu. Cycled and tested fine. After pushing unit back into place, found slight marring on floor, and took pics.; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Vernon, CT 06066
Gary V.
Job Details: 06/01/2023
"Inspected and found tachometer fault, open capacitor and changed out with new capacitor and ran calibration and cycled, tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL WASHER
Model mvwb855dc3
Near Watertown, CT 06795
Jimmy R.
Job Details: 06/01/2023
Tested unit and found washer would not start a wash cycle unit would come on and never lock causing unit to not wash. Ran diagnostics and found lid lock error F5e3 checked in diagnostics and found lock not moving just clicking lock faulty. Replaced lock and recalibrated unit ran a wash cycle and all operations working to specs ; used 1 W10861642 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Prospect, CT 06712
Jimmy R.
Job Details: 06/01/2023
"Tested unit and found machine leaking water again randomly, checked over machine for leaking water and could not see any dripping or leaking wile running a heavy load, went threw all connection and found rear vent on tub looked to be where water was over flowing and coming out onto floor, adjusted tube and added a piece of tape to stop from leaking advised customer on using to much soap and cleaning unit regularly. Advised customer Could not see any leaking wile there and running unit as of now machine is working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Southington, CT 06489
Jimmy R.
Job Details: 06/01/2023
"Tested unit and found machine filling with water but never washing, ran diagnostics and checked for errors found F4e3 wash motor not running or faulty ran unit thew a self test and found no motor coming on, hacked 120v to motor and unit is getting voltage and just humming sump&motor faulty will order and replace. Parts tentative p/a ; ordrng 1 W11665769 (Sump&motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Litchfield, CT 06759
Ruben C.
Job Details: 06/01/2023
Checked unit found ref evap frozen over completely drip pan warping ordering tray and fan motor ; ordrng 1 W11457241 (Drip pan) and 1 W11249952 (Fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Torrington, CT 06790
Ruben C.
Job Details: 06/01/2023
Checked unit found ice build up towards fan going to damper possible door was left open cleared iced getting air thru damper damper is opening
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Southington, CT 06489
Jimmy R.
Job Details: 06/01/2023
"Tested unit an found water dripping in fridge section, removed cover and found ice building up on evap causing water to drip. Melted all ice and forced unit into a defrost cycle unit is defrosting, checked all thermistors and found working properly and sensing as designed, found evap had fallen down from clips reattached and placed unit into an automatic defrost cycle advised customer to watch unit is any water or ice is forming plz call back advised to give 24 hrs so temps can regulate"
We serviced a
JENN-AIR RANGE
Model JDS9860BDB
Near Wethersfield, CT 06109
Chuck M.
Job Details: 06/01/2023
Installed control and tested. Showed customer it works.
We serviced a
MAYTAG DRYER
Model MLE22PDAYW0
Near Charlotte, NC 28226
Robert A.
Job Details: 06/01/2023
"Cx complaint that the unit is making a loud noise while running. I inspected the unit to confirm the complaint. I used the selector switch key and put the unit into diagnostics. I ran test 10 for the dryer for about 15 minutes. The noise came eventually, its the blower wheel scraping as it turns. The unit needs a new blower wheel to resolve the issue, Im ordering the motor just in case the motor will not separate and I have to cut the axle. Im ordering Th parts for the return visit. I collected the payment in full by CC from Luis Moreno by phone.; ordrng 1 WPW10349492 (Blower wheel) and 1 W11234001 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Charlotte, NC 28209
Robert A.
Job Details: 06/01/2023
"I installed the ordered part and tested the unit for the cx. The unit is working as designed. I also installed a new led for the fc and tighten d the door handle, the light blew.; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER , used 1 10695459 (Led) from stock"
We serviced a
MAYTAG DRYER
Model MGD9700SBO
Near Southington, CT 06489
Jimmy R.
Job Details: 06/01/2023
"Tested dryer and found unit not drying clothes for customer, ran timed dry cycle and found ignitor glowing and unit kicking on then never coming back on again in and kicking off. Removed access panel and found gas valves making loud buzzing when trying to light then kicking off gas valves faulty. Replaced valves and ran unit thew a timed dry and sensor dry checked all operations and unit is now lighting and operating to specs; used 1 279834 (COIL KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 06/01/2023
"Found unit not draining tub fill with water, try canceling cycle and found unit not draining. Check drain pump and found other blue wire terminal broken off, repair terminal with new connector and check unit draining and working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28273
Jenn F.
Job Details: 06/01/2023
Complaint freezing in fridge. Fridge is set to 1 temp inside fridge is 36. Pressures good. Adjusted the freezer temp to min. And needs more product in unit. Unit tested ok.
We serviced a
WHIRLPOOL RANGE
Model WGG745S02
Near Huntersville, NC 28078
Mark C.
Job Details: 06/01/2023
Unit has a gas leak from the junction of the gas line to the regulator. Applied thread seal torqued line unit is fully operational with no leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Huntersville, NC 28078
Mark C.
Job Details: 06/01/2023
"Door has been replaced by the distributor, customer states the upper door gasket is torn contacted tech line to report findings; ordrng 2 W10830162 (Seal)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Cornelius, NC 28031
Mark C.
Job Details: 06/01/2023
Units fresh food evaporator cover is frosting up due to air intrusion into the fridge from faulty gaskets. Unit also has ice melting in the bin from intrusion through the ice chute. Quoted 782.88 customer needs to think on it.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Cornelius, NC 28031
Mark C.
Job Details: 06/01/2023
"Customer states all the dishes washed in the unit are cloudy and the machine has a residue in it. Unit has no rinse aid instructed customer on proper use and care of the unit. Ran sanitize cycle all units functions are normal. Customer is using old compromised soap instructed customer that new detergent will help with the issue customer makes soap for a living and uses the dishwasher to clean the pans. Contacted Techline, Techline states the soap left in the pans will cause residue because it is not dish detergent sr#7736538598"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cornelius, NC 28031
Mark C.
Job Details: 06/01/2023
Upon inspection found has frost buildup in the fresh food. Customer states freezer thawed but has since started cooling again. Frost buildup caused by the evaporator coil not defrosting correctly. Place unit into service mode to find the defrost thermostat is reading correctly indicating a faulty control. Quoted ; ordrng 1 W11172798 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Mooresville, NC 28117
Mark C.
Job Details: 06/01/2023
Unit is not making ice to dispensing Water due to a faulty valve.; ordrng 1 W11567335 (Valve)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Troutman, NC 28166
Mark C.
Job Details: 06/01/2023
Installed new valve unit is filling properly.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/01/2023
"Customer complain unit not cleaning well check unit found rinse aid door open letting out all the rinse aid causing suds. Run diagnostic and check operations, add clear door to see washing operation. Unit washing to specs all operations normal."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Charlotte, NC 28214
Robert A.
Job Details: 06/01/2023
Cx complaint that the unit is making a rattling noise. I inspected the unit and confirmed the complaint. I found the idler and rollers are worn and need to be replaced. Im ordering the parts for the return visit.; ordrng 1 W10837240 (Idler pulley) and 2 WPW10314173 (Drum rollers)s
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Clover, SC 29710
Mitch H.
Job Details: 06/01/2023
"Removed and replaced dryer drum. Tested, dryer operating properly and quietly. No unusual noises."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Winsted, CT 06098
Ruben C.
Job Details: 06/01/2023
"Checked unit found agitator and gearcase teeth worn down will not grab wash plate ordering gearcase and washplate; ordrng 1 W11454734 (Gearcase), rqstng P&A on 1 W10902814 (Agitator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Avon, CT 06001
Ruben C.
Job Details: 06/01/2023
Replaced ice bin switch and led module bin working normally and led is lighting normally tested operation normal
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near West Hartford, CT 06119
Ruben C.
Job Details: 06/01/2023
"Needs helper dolly is too short unit has to be pulled out completely putting helper in p/a left parts with cust will need rivet tool on return; rqstng P&A on 1 Hepler (Helper), dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Bristol, CT 06010
Ruben C.
Job Details: 06/01/2023
Replaced control ran diagnostics normal cooling normally advised cust to give 24 hours
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Bristol, CT 06010
Ruben C.
Job Details: 06/01/2023
Replaced ice maker pushed reset button and tray started turning
We serviced a
WHIRLPOOL DRYER
Model WGD9200SQ0
Near Somers, CT 06071
Gary V.
Job Details: 06/01/2023
"Inspected and found f1 fault, indicating main acu broken. Main acu is nla."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Enfield, CT 06082
Gary V.
Job Details: 06/01/2023
"Inspected and found tub hub stripped, replaced with new hub and cycled,tested fine.; used 1 W10528947 (HUB) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Springfield, MA 01109
Mike K.
Job Details: 06/01/2023
"Unit is not tumbling, at first was humming, then just stopped all together. Found blower wheel jammed with lint, cleared and unit working properly"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Longmeadow, MA 01106
Mike K.
Job Details: 06/01/2023
"relay intermittently sparking on main control board during bake. Ordered control, office to contact customer when part comes in to schedule return.; ordrng 1 WPW10586737 (Main control assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Leicester, MA 01524
Chris B.
Job Details: 06/01/2023
Replaced part and unit running normal. Customer asked to leave the top shelves off so they could finish cleaning the refrigerator. ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Paxton, MA 01612
Chris B.
Job Details: 06/01/2023
Replaced part but error code F10E4 diverted tested 2.98kohm will order another sump pump. All parts are left installed in the unit.; ordrng 1 W11460946 (Wash Pump)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Worcester, MA 01607
Amanda R.
Job Details: 06/01/2023
Complained leaked a decent amount of water a couple of times couldnt duplicate issue today over sudsing occurring ran a quick wash customer did a load after I left and it didnt leak
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Worcester, MA 01604
Amanda R.
Job Details: 06/01/2023
Runs no heat dosent have the full voltage coming to terminal block
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HW3
Near Charlotte, NC 28216
Jenn F.
Job Details: 06/01/2023
Complaint gasket is broken. Top left of the gasket broke off the clips. Needs new gasket. Called whirlpool techline sr#7736534675. Called safety they approved a one time auth for parts and labor to replace the gasket. Auth w179w60wpl1. Replaced gasket tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Suffield, CT 06093
Mike K.
Job Details: 06/01/2023
"Covered under 1yr wp warranty, took photo of receipt.Unit just purchased.Unit is making little ice.Cs thermostat shows 0 in fr, measured 5 on digital thermostat.Advanced icemaker and harvested fine, refilled and water level is good.Measuring 36 in rf.Tech sheet does not give ice production numbers, also not listed in user manual, but normal operation is to fill given bin in 24 hours.Turned fr to next coldest setting and ordered icemaker assy.; ordrng 1 W11546935 (Icemaker assy)"