We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Charlotte, NC 28211
Robert A.
Job Details: 06/02/2023
"Cx complaint that the unit is not running a clean wash cycle and giving an error code (f8e0). I inspected the unit to confirm the complaint. I found the error code and ran a service cycle. It stopped at c01. I removed the valve and checked the ohms reading for all 3 solenoids, all were within range (1.03k, 1.02k & 1.01k). I secured the connectors and made sure they were tight at the control board, all were secure. I ran another service cycle and hit start to advance passed c01 (it stopped again), the unit completed the service cycle fine with no other issues. The unit needs a new control board. Im ordering a valve too just in case. The valve sent with me was the wrong one.; ordrng 1 W10509710 (Inlet Valve) and 1 W11033857 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Charlotte, NC 28217
Robert A.
Job Details: 06/02/2023
"Cx complaint that the unit is lean backwards. I inspected the unit and confirmed the complaint. I lower the legs in the front, it evened the unit somewhat. I pulled out the unit found the floor is uneven using a level. The floor leans slight towards the rear wall. The unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KBL0
Near Newington, CT 06111
Jeremy B.
Job Details: 06/02/2023
Found knock out plug not removed on garbage disposal causing dishwasher not to drain. Knocked plug out all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Newington, CT 06111
Jeremy B.
Job Details: 06/02/2023
Installed new hose and tested found no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near New Hartford, CT 06057
Ruben C.
Job Details: 06/02/2023
Replaced thermistor and control had to defrost ice build up from evap informed cust to give 24 hours for cooling; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Canton, CT 06019
Ruben C.
Job Details: 06/02/2023
Cust not home rescheduling for Tuesday the 6 8-1; schdld next appmnt for 6/6 TUE AM
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Avon, CT 06001
Ruben C.
Job Details: 06/02/2023
Checked unit found dispenser door broken replaced dispenser tested normal dispenser door closing normally; used 1 W10861000 (DISPENSER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Burlington, CT 06013
Ruben C.
Job Details: 06/02/2023
Checked unit found error code for flooding no water at all in tray float switch not making contact in microswitch all the time tried bypassing switch worked normally ordering float switch; ordrng 1 W11545764 (Float switch)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Burlington, CT 06013
Ruben C.
Job Details: 06/02/2023
Checked unit found control keeping light on replaced control tested operation normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Farmington, CT 06032
Ruben C.
Job Details: 06/02/2023
Checked unit found harness loose on drain pump reinstalled tested normal right side of counter is only held by dishwasher screw comes off if removed have informed cust
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Farmington, CT 06032
Ruben C.
Job Details: 06/02/2023
Replaced control ran diagnostics normal drain and spin ran with clothes normal cust will try a load when possible; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 06/02/2023
"Customer complain unit not heating, defrosting and fan not running. Check connections and run diagnostics and check unit heating to specs unable to find any issues. Informed customer to keep an eye on operations and take videos if issue reassure and give us a call."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cramerton, NC 28032
Ryan S.
Job Details: 06/02/2023
"Retuned customer said that hose came out and water came out of hose. Informed customer that this its the drain line hose. Asked customer for hose holder to secure drain line to wall and drain pipe. Customer couldnt find it. Secured drain line to water line with zip ties and ran unit through quick wash, showed customer no leaks after quick wash cycle. Pushed unit all the way back and showed under unit with no leaks verified"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Westfield, MA 01085
Mike K.
Job Details: 06/02/2023
"Replaced console and control, ran normal cycle fine through fill and into wash, cancelled and drained fine. Reassembled unit and ran again and again testing fine"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Agawam, MA 01030
Mike K.
Job Details: 06/02/2023
"Unit starts, motor turns a couple times, then goes to done.No broken wires found and cap measures fine at 50.2uf.4.9 ohms to both motor windings from control. Connectivity good on drain pump leads to control.Tested with new capacitor just to verify and same. No errors in history.Unplug/plug in and unit is working again, same as last visit, verified 120v to control.Ordering control and wire harness.Office to contact cs to schedule return when parts come in.Cs gave at number for contact 413-636-8814 Tommy; ordrng 1 W11626074 (Control) and 1 W11643701 (Harness lower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Suffield, CT 06093
Mike K.
Job Details: 06/02/2023
"Replaced icemaker, went through self test fine, filled fine; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"
We serviced a
WHIRLPOOL COMPACTOR
Model n/a
Near West Hartford, CT 06117
Chuck M.
Job Details: 06/02/2023
Customer complaint is that compactor does not stop and makes knocking noise. Inspected and found ram switch open. Compactor model/Serial number worn off of tag. Customer will call back with model number to order ram switch. CC ran over phone.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ10
Near West Hartford, CT 06107
Chuck M.
Job Details: 06/02/2023
Installed vent grill. Microwave checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near East Hartford, CT 06118
Jeremy B.
Job Details: 06/02/2023
Found lid strike broken. Replaced and tested all checks ok. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Monson, MA 01057
Roger R.
Job Details: 06/02/2023
Installed new main control due to large temperature fluctuations. All okay.
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW00
Near Somers, CT 06071
Roger R.
Job Details: 06/02/2023
"Installed new main control and reset unit, all okay now"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Plainville, CT 06062
Ruben C.
Job Details: 06/02/2023
Checked unit ran diagnostics only code was for overload checked slider ok retighten bolt on rotor cust will try a load have informed cust not to under load or overload
We serviced a
KITCHENAID WALL OVEN
Model KOCE507ESS20
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/02/2023
"Replaced the inverter, mag and microwave control board. Also replaced the microwave turn table. Cycles with 2 cups water. Heated fine with no noise. Tested ok.Parts with the customer."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Huntersville, NC 28078
Mark C.
Job Details: 06/02/2023
Installed new element unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Enfield, CT 06082
Gary V.
Job Details: 06/02/2023
"Inspected and found noise coming from Gearcase, will submit estimate and call for return date.; rqstng P&A on 1 W11454734 (Gearcase), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Watertown, CT 06795
Jimmy R.
Job Details: 06/02/2023
"Check unit found rust on stainless tub, order tub and schedule for repair service.; ordrng 1 W11513243 (Basket)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Hebron, CT 06231
Amanda R.
Job Details: 06/02/2023
Throwing F8e1 error code no fill long fill made sure had both waters coming to unit checked valves operation normal
We serviced a
SAMSUNG OVEN
Model NX58H5600SS/AA
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/02/2023
Installed new ignitor on bake burner. Used 2 parts off truck stock as one broke and one was ordered. All okay. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR FLAT
We serviced a
WHIRLPOOL DRYER
Model WGD9600TW1
Near South Hadley, MA 01075
Mike K.
Job Details: 06/02/2023
"Cs believed issue was related to door because not closing well and had worked in past. Door switch itself is two position open/close and is reading correctly on meter. Unit is showing f01 error which is a control failure. Unit is getting 120vac to board.Board is nla, verified with office as nla."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waterbury, CT 06704
Jimmy R.
Job Details: 06/02/2023
"Check unit as per customer complain unit not operating, run diagnostic and found water supply not hooked up properly cross lines. Reverse water supply and check unit filling and washing to spect operations."
We serviced a
LG WASHER
Model WM3050CW
Near South Hadley, MA 01075
Mike K.
Job Details: 06/02/2023
"Complaint of Unit not draining, empty on arrival. Ran rinse and spin and verified not emptying, drain trap was clear.Quoted for drain pump approved.Replaced pump and ran in drain and spin, unit drained fine; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/02/2023
Water still leaking from water valve. Reseated all hoses but top one that goes to water filter housing. The water leaked down and clogged the return vent . Cant secure water to refrigerator as it will also shut the water off to kitchen sink. Will order and replace water valve and water filter housing. ; ordrng 1 W11446814 (Valve) and 1 W11308017 (Water tank) and 1 W11367364 (Water tube) and 1 12955901 (Bracket)
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW2
Near Stafford, CT 06076
Gary V.
Job Details: 06/02/2023
"Inspected and found Gearcase worn out and drain pump rattling and worn out, quoted and they will call."
We serviced a
KITCHENAID FREEZER
Model KRFC604FSS01V
Near South Windsor, CT 06074
Chuck M.
Job Details: 06/02/2023
Customer complaint is that ice buildup in FF section causing poor cooling. Inspected and found ice buildup on evaporator cover and evaporator. Found thermistor corroded. Ordered evaporator cover assembly. ; ordrng 1 W11395635 (Evaporator Cover Assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near South Windsor, CT 06074
Chuck M.
Job Details: 06/02/2023
Customer complaint is that dishwasher was not draining. Inspected and found new garbage disposal with knock out plug still in. Removed knock out plug and tested. Dishwasher checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Mooresville, NC 28117
Mark C.
Job Details: 06/02/2023
Unit is not heating replaced heater unit is fully operational.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Gastonia, NC 28056
Mitch H.
Job Details: 06/02/2023
"Replaced condenser fan motor, plugged unit back in. Checked refrigerant charge, all looks good and operating properly."
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 06/02/2023
Washer making loud noise during spin. Found faulty gearcase quote customer. They will pass.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 06/02/2023
Customers complaint is the top shelf fell down and broke the dishes on the second shelf. Inspected the liner and the shelf supports and they are even and not wrarped. Shelves are not broken and no plastic cracked. Called tech support and there is no recommended repair. Was given this reference number SR#7736547621
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Hartford, CT 06112
Jeremy B.
Job Details: 06/02/2023
"Washer not starting. After a couple mins of hitting the start button the washer will switch to done. Replaced actuator and capacitor. Ran self test then started normal cycle. All checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Smyrna, SC 29743
Mitch H.
Job Details: 06/02/2023
Confirmed purchase date and took picture of receipt. Found both refrigerator and freezer door gaskets deformed and not sealing. Ordering gaskets.; ordrng 1 W10838574 (Door gasket) and 1 W10861499 (Freezer door gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/02/2023
"Checked and tested washer. Ran diagnostics, no stored error codes. Tested all functions, found them operating properly. Educated customer on washer operation and use of controls. Washer operating as designed."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/02/2023
"Arrived and found board was incorrect. Needed control board, received display board. Reordering correct part. Customer wants range replaced. Called tech line spoke to Robert SR# 773654749 documented everything with him. Gave customer SR#.; ordrng 1 W11620673 (Control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lexington, NC 27295
Jenn F.
Job Details: 06/02/2023
"Complaint not washing and top rack falls down. 1/2 relay error, 4/3 wash motor not running, 7/1 no heat. Ran diagnostic actuator just keeps ticking wash motor never engages. Needs control, sump and adjusters. ; rqstng P&A on 1 W11305297 (Control) and 1 W10712395 (Adjuster)"
We serviced a
GE DISHWASHER
Model GDF530PGM0CC
Near Chicopee, MA 01022
Roger R.
Job Details: 06/02/2023
"Found Main board flashing rapidly again and no response from control, called GE tech support and was advised that when this unit is responding like this that the main board, door harness and UI panel should all be replaced at the same time. Will need to reorder main and return replacement board as defective. Will also order new UI panel and wire harness and install all three at the same time. RESCHEDULE WITH ROGER ONLY. ; ordrng 1 WD21X24414 (Harness, door) and 1 WD21X31909 (Board, UI) and 1 WD21x32165 (Board, main)"
We serviced a
WHIRLPOOL DRYER
Model WED5500BW0
Near Springfield, MA 01118
Roger R.
Job Details: 06/01/2023
Found dryer had noisy drum supports. Quoted $79.99 for dryer maintenance kit and $199 labor charge. Replaced worn parts and delinted dryer including the lint screen area. RECOMMEND HAVING VENT CHECKED AND CLEANED IF NECESSARY. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
SAMSUNG OVEN
Model NX58H5600SS/AA
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/01/2023
Found unit has a bad bake ignitor. Broil ignitor ok. Quoted $89.99 for ignitor and $239 for labor. ; ordrng 1 12400035 (IGNITOR FLAT)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/01/2023
Complaint dishwasher is leaking all over the floor. Coming out from underneath the front middle of the door. I found a gasket in the corners. Both corners has collapsed. I replaced door gasket. Also found middle rack was as low as it could go may be causing spray arm to stop midcycle creating an over spray condition. I checked front sides and back of dishwasher to make sure there was no leaks coming from the tub no leaks found at this time. Coming from tub. I checked bottom seal to make sure there was no debris in the bottom seal. No debris found. I checked hinges I did find drain hose was heavily pinched. I corrected drain hose issue. I ran a diagnostic cycle also discovered heavy Sudsing occurring recomended customer to not wash dishes with detergent before placing in dishwasher. No additional issues found with dishwasher at this time.; used 1 W11483553 (GASKET) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Springfield, MA 01119
Roger R.
Job Details: 06/01/2023
Installed new main control board and unit responding properly and all functions working. ; dspstn on spec-tagged invntry: 1 W11616491 CNTRL-ELEC
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Westfield, MA 01085
Mike K.
Job Details: 06/01/2023
"Cs called for icemaker not working again and was seeing frost on back wall. Rf evap is clogged, measured 57 in rf.Quoted for Evap/sensor plus labor cs will defrost unit.Accepted office to contact customer to schedule return when parts come in.; ordrng 1 DA97-12609C (Evaporator cover assy) and 1 DA32-00011C (Rf sensor)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Lake Wylie, SC 29710
Mitch H.
Job Details: 06/01/2023
"Checked and found ice maker operating properly but not dispensing ice. Found yoke stripped on motor shaft. Ordering motor, yoke and divider.; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 W11378860 (Washer) and 1 WPW10309864 (Divider)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Woodstock, CT 06281
Amanda R.
Job Details: 06/01/2023
Replaced parts started a vinegar bath calibrated unit ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10902814 WASHPLATE
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBS3
Near Suffield, CT 06078
Gary V.
Job Details: 06/01/2023
"Installed screws and interlock, cycled, and tested fine now.; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near West Brookfield, MA 01585
Chris B.
Job Details: 06/01/2023
Complaint that the unit is not dispensing water properly. Found bad water filter. Customer mentioned that the filter was a brand new filter and that the refrigerator water flow was ok before using the new filter. Customer will need to change the filter. Mentioned to the customer to prime the new filter first before adjusting the filter usage. Found no issues with the water pressure nor with the fridge. Calibrated water level.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Warren, MA 01092
Chris B.
Job Details: 06/01/2023
Complaint that the unit is making loud noise while washing. Found gear case leaking oil causing clutch not to disengage. Will order parts for a return trip. ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Drive Clutch) and 1 W11449840 (Gear Case) and 1 2xFrameJob (2x Frame Job)
We serviced a
KENMORE DRYER
Model 110.875626
Near Northampton, MA 01060
Mike K.
Job Details: 06/01/2023
"Unit is pretty beat up.Lots of lint back up in unit, pulley, belt , supports worn. Start button gone, ( just pushes switch on circuit board to operate), missing legs.Quoted to clean out lint, and replace pulley, belt and support which will get unit running better.Approved, replaced pulley, supports and belt, cleaned out excess lint and unit running much smoother; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Springfield, MA 01118
Roger R.
Job Details: 06/01/2023
Unit checks okay. No faults stored and unit working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Salisbury, NC 28144
Jenn F.
Job Details: 06/01/2023
Replaced the suspension rods. Calibrated unit. Ran diagnostic. Tested ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Dallas, NC 28034
Ryan S.
Job Details: 06/01/2023
"Customer complained unit is banging around when washing. Ran service mode and unit didnt make any noise, found out of balance load error. checked suspension and unit suspension good, took off tub ring and no clothes inside drum between basket. Asked customer for towels and loaded a few towels and shirts and wet the laundry down and ran a drain/spin cycle, unit didnt get off balance. Informed customer unit is being overloaded or ran off balance and will bang around if clothes arent loaded properly. Customer doesnt speak good English so Informed to read use and care guide. Called techline to report findings. Sr#7736539611."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Clover, SC 29710
Mitch H.
Job Details: 06/01/2023
Checked and found left front burner very slow to light. Swapped left and right front burners which are the same. Problem moved with burner. Ordering burner.; ordrng 1 WPW10515455 (Burner)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Dallas, NC 28034
Ryan S.
Job Details: 06/01/2023
"Customer complained unit not working , not heating. Upon arrival unit was in new build. Found burners would come on but not heat. Found unit had 243 on L1 and 120 to L2 and 120 to L 1 to L2. Unit not wired properly in the home. Unit is wired correctly at pigtail to terminal. Informed customer/ builder issue is with the power. Unit cant work as designed with issue at hand, informed customer to fix electrical."
We serviced a
LG REFRIGERATOR
Model LMXS28596S/01
Near Granby, MA 01033
Mike K.
Job Details: 06/01/2023
"Door not closing properly, found door closer worn on right door and missing screw. Added second screw and holding much better, gave quote for replacing if they decided to do so"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Bristol, CT 06010
Jeremy B.
Job Details: 06/01/2023
"Installed new compressor pulled vacuum then recharged. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504419 COUPLING 8/7 AL-AL , 1 W11504420 COUPLER 8/6 NR MS00 , 1 W11504448 COUPLER , and 1 W11506623 COUPLING 5/5 NR MS00"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/01/2023
Customer complained of f9e1 error now and unit wont drain. Upon arrival found f9e1 error found voltage to pump but pump not running. Pump would run then stop and wouldnt run. Replaced drain pump from ts. Reassembled unit and Ran component activation to test all functions. Showed customer unit working properly including draining. Verified proper operation. ; used 1 W11399437 (Pump) from stock
We serviced a
JENN-AIR OVEN
Model JJW2430IL01
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/01/2023
Customer complained of f2e1 stuck key error. Found unit needs UI panel. Unit is out of 2 year warranty but part is covered under extended warranty. Quoted 256.33. Customer paid via card. Scheduled return call for 6-7-23 am. ; ordrng 1 W11449117 (Ui control panel)
We serviced a
SAMSUNG WASHER
Model WF50K7500AV/A2
Near Chicopee, MA 01020
Mike K.
Job Details: 06/01/2023
"Unit taking long time to complete cycles, seems to be sitting for extended periods of time. Ran unit on rinse and spin, filled, agitated, drained fine, went into spin fine.Did take extra to complete, but increasing remaining time though running empty.Went through full tests with office lead tech.Recalibrated.Ran auto test fine, showed basket speed during spin and got to 1800.Error history.Dc (door switch), 3c2 (wash motor), 4c (water supply), ddc (door switch)Ran through rinse and spin again since wasnt tested in cycle after recalibration. Again got to about 6 min left then went back up to 12 on empty load.Quoted for control and pressure switch.Collected for service call"
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESG/AA
Near Chicopee, MA 01020
Mike K.
Job Details: 06/01/2023
"Broken freezer handle, missing, and mount broken, repair would be a new door. Also not getting water/ice. Can hear valve humming. With door no able to fix she will replace unit. Collected for service call only, split payment between both appliances looked at.Door in nla"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/01/2023
Retuned to install new harness and pump. Installed parts and reassembled unit. Ran unit through service mode and then drain spin cycle. Unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Springfield, MA 01129
Roger R.
Job Details: 06/01/2023
Installed new harness and unit finally working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Springfield, MA 01118
Roger R.
Job Details: 06/01/2023
"Found ice maker bad. Cycling continually but not filling. Quoted $119.99 for new ice maker and $199 labor. Replaced, tested and unit filled properly. ; used 1 W10884390 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dudley, MA 01571
Amanda R.
Job Details: 06/01/2023
Complaint water leaking it is leaking from a water pipe behind the unit showed customer
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Springfield, MA 01118
Roger R.
Job Details: 06/01/2023
Found unit working properly at this time. Customer stated unit wasnt working but now it is. Unable to determine why it wasnt draining
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Sharon, SC 29742
Mitch H.
Job Details: 06/01/2023
"Replaced evaporator cover assembly. Plugged unit back in. Ran diagnostics, all functions tested correctly and operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/01/2023
"Replaced control board. Ran calibration, tested, washer now operating properly. All functions tested correctly."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Rock Hill, SC 29730
Mitch H.
Job Details: 06/01/2023
"Tested and found dryer only has one leg of power, 116V, coming in. Checked wall outlet found same result. Advised customer they would need to have outlet and/or wiring checked.; dspstn on spec-tagged invntry: 1 WP3392519 THERMAL FUSE"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Berlin, CT 06037
Jeremy B.
Job Details: 06/01/2023
Dishwasher not draining. Pump only hums. Removed pump found propeller broken. Replaced pump and ran self test all checks ok. ; used 1 W10876537 (DRAIN PUMP) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Oxford, MA 01540
Chris B.
Job Details: 06/01/2023
Complaint that the unit is leaking water from the back and found error code F9E1 pond drain. Ran diagnostic test and all running normal. Found coins in the washer. Removed all coins. Found no issues with the valve or drainage. No issues found with the washer nor leakage. Collected minor repair charge.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Grafton, MA 01536
Amanda R.
Job Details: 06/01/2023
"Lost complete cooling compressor kicking off on overload replaced start relay compressor started and stayed on explained if bottle of water freezes overnight then can add some food inside ; ordrng 1 WPW10197428 (Start relay), used 1 8201786 (OVERLOAD/RELAY KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Worcester, MA 01607
Amanda R.
Job Details: 06/01/2023
Complained leaked a decent amount of water a couple of times couldnt duplicate issue today over sudsing occurring ran a quick wash customer did a load after I left and it didnt leak
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2589AES
Near Shrewsbury, MA 01545
Amanda R.
Job Details: 06/01/2023
Ice maker not making ice broken wire going to ice maker coming out of cabinet yellow with red tracer fixed wire ice maker just keeps cycling quoted for ice maker damper assembly making noise quoted for that also
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Shrewsbury, MA 01545
Amanda R.
Job Details: 06/01/2023
Not agitating or spinning capacitor leaking oil replaced capacitor calibrated unit ran automatic test operation normal ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
KITCHENAID RANGE
Model KEBS177SWH04
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/01/2023
On bake the temp will only get to 230-240 degrees. Broil and connect work fine. No heat from bake element. Tested at the board element open. Needs new bake element. ; ordrng 1 WPW10207398 (Hidden Bake element)
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Charlotte, NC 28262
Jenn F.
Job Details: 06/01/2023
Replaced cooktop. Tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Charlotte, NC 28213
Jenn F.
Job Details: 06/01/2023
Complaint unit makes a noise. Ran fan test no noise. Ran compressor test. After a few minutes the unit started to have viberation noise. Pulled the unit forward and the noise went away. Unit tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Springfield, MA 01109
Roger R.
Job Details: 06/01/2023
"Installed new primary valve and water tank, checked for leaks and proper flow. All okay. ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB
Near Portland, CT 06480
Jeremy B.
Job Details: 06/01/2023
Dishwasher not cleaning. Giving motor error. Motor getting 120vac but only hums. Replaced motor sump assy all checks ok. ; used 1 W11085683 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 06/01/2023
Customers complaint is dishwasher still randomly giving long drain error code. Arrived and customer had a load running. Canceled load and it drained properly. Ran diag and found no error codes stored. Drained and filled several times and each time the water drained with no problem. Found the hose clear and the hose properly looped under sink. Cant duplicate any problems at this point. If problem continues recommend taking a picture of the error code on panel. Have already replaced control and pump in previous visits.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/01/2023
Dishwasher giving error code F8E4 found a very small amount of water in drip tray. Found water still at 150 degrees. Dryer leak sensor and ran test found no leaks. Customer lowered thermostat on water heater again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/01/2023
Found control panel frozen and stuck at 7. Cant adjust temperature. Replaced control and set to proper temp. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/01/2023
"Complaint, F8E0 error code F 0E7 Error code. I found f8e0 F0e3 is seven error codes in history. I found waterline was Kent causing low water flow condition on cold water side. I unkink hose tested operations. No additional issues found with washing machine at this time. I performed a DLMS calibration cycle. I also performed a diagnostic cycle and had customer run a quick wash cycle. No additional issues found at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Charlotte, NC 28216
Jenn F.
Job Details: 06/01/2023
Complaint console unresponsive. Found only some of the buttons work on the console. Needs new console. Unit has additional 1 year warranty. Need new console and ui board. Ui is back ordered will call the customer to reschedule when the part comes in. ; ordrng 1 W11460908 (Console) and 1 W11460962 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Charlotte, NC 28273
Jenn F.
Job Details: 06/01/2023
Complaint dishes not drying. Does not use rinse aid. No error codes found. Ran diagnostic unit operations all tested ok. Heater working fine. Advised to help with drying to use rinse aid and make sure the water at the sink is hot before starting the dishwasher. Unit tested ok. Part left with the office.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/01/2023
Complaint refrigerator not freezer is cooling door gasket is falling apart on fresh food door. I found control has failed I replaced ui and main control on back and programmed control to 002 code for this model. I will need to order a door gasket for the fresh food section to fully fix. ; ordrng 1 W10830046 (Gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Indian Land, SC 29707
Jonathan J.
Job Details: 06/01/2023
I install door panel did not realize there was a dent in it until I could view it and its very specific lighting condition that reveal itself. Bottom left corner. Cannot see dent when the lights are turned off. Re-ordering door panel and will be installing another new door panel left original door panel with customer left new panel with dent in it installed.; ordrng 1 W11613486 (Panel)
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Indian Land, SC 29707
Jonathan J.
Job Details: 06/01/2023
Complaints. Taking too long to heat up food grill grates too high. Have to turn up flame pattern to high as it goes causing burner knobs to get hot. Not cooking food evenly because grill grates are too high. Nothing I can do about grill grates unit manufactured this way no alternatives in place by the manufacture that customer can use Unit working as designed at this time called Whirlpool file number phone number used is the same number used by advance per Whirlpool phone number 7736170997 Greg from advance called in for discolored cooktop in april using above file number
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 06/01/2023
"Complaint dishwasher leaking not washing still had soap in the bottom door keeps opening not closing properly since last company was here and replaced a bunch of parts not drying heater is bent at the bottom. I found door gasket was not installed properly creating a leak I also found error codes F6e6 f8e1 f4E3 I found valve is not filling properly making loud noises whole filling customer is in city water. I found heater is warped and has open circuit at control. I checked thermal cutouts are fine I found owi sensor had condensation in sensor senser appears to be cracked., wash motor is not functioning properly diverter leaking. all issues caused by normal wear and tear. ; rqstng P&A on 1 W10703867 (Heater) and 1 WPW10327249 (Valve) and 1 WP8534853 (Hinge) and 1 WP8534854 (Hinge), ordrng 1 WPW10705575 (Owi sensor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Indian Trail, NC 28079
Robert A.
Job Details: 06/01/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit and confirmed the complaint. I found the lid lock is not staying in place to successfully catch and lock the lid. I replaced the lid lock and tested the unit for the cx. The unit works as designed but the bezel clip is separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11643703 (Bezel), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Matthews, NC 28105
Robert A.
Job Details: 06/01/2023
Cx did not answer the phone or the door. I did not diagnose the unit.; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Matthews, NC 28105
Robert A.
Job Details: 06/01/2023
Cx complaint that the unit is not heating. I inspected the unit and confirmed the complaint. I found the tco fuse blew again. I installed both parts this time as instructed by RC. I tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, NC 28270
Robert A.
Job Details: 06/01/2023
Cx complaint that the units filter door is not closing. I inspected the unit and confirmed the complaint. The filter door clip is not catching. I replaced the filter door and tested the unit for the cx. The unit is working as designed.