We serviced a
AMANA DRYER
Model NED4655EW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/05/2023
"Complaint dryer making abnormal noise. I found dryer is making an abnormal noise I found drive belt was twisted causing thumping, noise, scraping noise to occur straighten drive belt out tested operations no additional noises. No additional issues. Found new parts needed. Highly recommended customer clean dryer filters, lint screen after every use. no additional issues found at this time with dryer."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Litchfield, CT 06759
Ruben C.
Job Details: 06/05/2023
Defrosted ref evap and installed drip tray left evap cover off until return cust is not going to use unit until repaired fan motor not correct ordering new part no charge to cust returning incorrect part; ordrng 1 W11087438 (Fan)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Hebron, CT 06231
Jeremy B.
Job Details: 06/05/2023
Installed new harness and pump ran self test all checks ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ0
Near Charlotte, NC 28215
Jenn F.
Job Details: 06/05/2023
"Complaint does t seem to heat hot and there are 2 holes in the liner. 500ml water 70 degrees, heated for 1 minute heated temp 109 degrees. Unit is within spec for 1000 watt microwave. The 2 holes look notched into the liner as a holder. Unable to verify with techline, they are down for training. Will call techline when they are back to verify and document. Will call customer back after speaking with techline. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Charlotte, NC 28227
Jenn F.
Job Details: 06/05/2023
Replaced legs. Tested ok.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Charlotte, NC 28227
Jenn F.
Job Details: 06/05/2023
Complaint light flashing. Ran diagnostic motor humming. Replaced capacitor. Calibrated. Tested ok. ; used 1 W11428524 (CAPACITOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Millbury, MA 01527
Amanda R.
Job Details: 06/05/2023
"Complaint that unit will power on but when holding start button it wont start until he unplugs unit to reset then it works couldnt duplicate issue today ordering controls outlet good ; ordrng 1 W11513246 (Control) and 1 W11481116 (Ui), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Worcester, MA 01604
Amanda R.
Job Details: 06/05/2023
Drain pump not pumping water out replaced tested draining normally ; used 1 WPW10605427 (DRAIN PUMP) from stock
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Worcester, MA 01604
Amanda R.
Job Details: 06/05/2023
Left ignitor flame sensor and harness outside door called customer and told him ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT and 1 WP338906 FLAME SENSOR
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Worcester, MA 01605
Amanda R.
Job Details: 06/05/2023
One small burner works the other three are getting 240v the elements have no continuity ; ordrng 1 W11396792 (Element) and 2 W11396790 (Element)s
We serviced a
WHIRLPOOL DRYER
Model whd560chw2
Near Worcester, MA 01605
Amanda R.
Job Details: 06/05/2023
Customer had different company come out and fix it
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Auburn, MA 01501
Amanda R.
Job Details: 06/05/2023
Ice maker not making ice jumped t to h not cycling jumped l to v it did fill replaced ice maker jumped out and it did cycle and filled put freezer temp at recommended
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Auburn, MA 01501
Amanda R.
Job Details: 06/05/2023
"Fridge was off when I arrived Replaced compressor replaced start relay vacuumed system for ten minutes started recharging system got 25g of r600a plugged in unit to have compressor pull in rest of charge and it kept clicking off on overload bad compressor out of the box need to reorder ; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Stub), dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Windham, CT 06226
Chris B.
Job Details: 06/05/2023
Complaint that the unit is not cooling properly. Found bad evap fan. Quoted parts and labor. Customer decided no to fix the unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Coventry, CT 06238
Chris B.
Job Details: 06/05/2023
Replaced all parts and washer running normal. No leaks detected. Ran a calibration cycle and two diagnostic test with customer present and unit working normal. ; dspstn on spec-tagged invntry: 1 W10528947 HUB
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Springfield, MA 01118
Roger R.
Job Details: 06/05/2023
Installed new upper rack stops. Dishwasher working as designed.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Cornelius, NC 28031
Mark C.
Job Details: 06/05/2023
Unit is not draining due to a loose connection to the drain pump. Secured connection unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mooresville, NC 28117
Mark C.
Job Details: 06/05/2023
Customer states unit is not washing the dishes. Ran a 1 hour wash cycle unit fills and drains but is not circulating water. Installed new circulation pump unit is fully operational.; used 1 W11085683 (Sump) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Troutman, NC 28166
Mark C.
Job Details: 06/05/2023
Customer states unit makes a sound like it has change in it. Ran unit on high heat timed dry unit isnt making the noise. Pls ed unit into service diagnostics. Unit has no saved error messages. Instructed customer on the proper use and care of the unit. Instructed customer customer that if the issue happens again to get a recording of the sound to best find the source of the issues.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ0
Near Matthews, NC 28104
Jonathan J.
Job Details: 06/05/2023
Complaint making a loud vibrational noise almost grinding noise. Whenever the blower fan or microwave is used. I found punch from when microwave blower fan was installed to vent out. Was stuck in the fan blower. Causing fan blower to hit the metal causing noise. Removed sheet-metal tested operations. No additional issues. Found with microwave. No abnormal noises microwave is heating fine.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Matthews, NC 28104
Jonathan J.
Job Details: 06/05/2023
Complaint turntable is not working. I walked in the house open closed the microwave door Firm. I tested microwave. Everything is working properly 4 times As soon as I went to leave customer tested unit and it stopped working again. I found control relay is getting extremely hot. I replaced both the turntable motor and the relay control board together and tested operations. Customer tested operations. Everything is now working fine as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Weddington, NC 28104
Jonathan J.
Job Details: 06/05/2023
"Complaint unit not cooling, making a loud humming noise that lasts for 3 to 5 seconds, and then clicks off water started leaking out of the icemaker dispenser during the day. I found compressor is locked up. Unit will need a new compresser Per Technical Service Pointer #: W11634348 Rev B Action Required: MandatoryRelease Date: September 2022 Refrigeration Multiple Configurations Noisy or No/Low CoolEMD55, EMDS55, and EMD60 Compressors Special Project #: S71162 Coverage: Parts and Labor. ; ordrng 1 W11574734 (Compresser) and 1 2xtime (2xtime) and 1 W11506635 (Valve) and 1 W11109499 (Drier)"
We serviced a
KITCHENAID ICEMAKER
Model KUID308ESS2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/05/2023
"Replaced water fill valve assembly with Apex in-line water, pressure, regulator filter valve and replaced water level sensor. Tested operations allowed unit to make one batch of ice. Ice is sick as of right now with no issues no longer paper thin."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/05/2023
"Customer complains for leaking and unit not stable, pulled unit out and found drain hose crimped and unit not bolted properly installed. Correct drain hose installation, adjust legs and install unit correctly. Calibrate control and check unit working as per specification."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/05/2023
"Check unit for operations unable to get unit to started up, ran diagnostics and determine unit needs UI control. Parts tentative p/a ; ordrng 1 W11460962 (Cntrl board) and 1 W11460908 (Console) and 1 W11506011 (Cntrl)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Charlotte, NC 28214
Robert A.
Job Details: 06/05/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSS00
Near Prospect, CT 06712
Jimmy R.
Job Details: 06/05/2023
Installed new inverter board and replaced unit back in position ran and unit errored out again F6e8 communication error from inverter board removed unit and checked all connections and ohmed wire harness to checked for bad wires found ok checked power from cntrl to number 8 on board and found no power sending causing unit to not register and read cntrls will order new touch panel and return advised we would call when parts are in ; ordrng 1 W10570025 (Touch panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/05/2023
"Replace auger motor, ice bin, repair freezer door wire to auger motor and check unit dispensing ice and water. Run diagnostic checks and check for proper temperature in fridge and instruct customer on damper settings and shelf packing."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB03
Near Litchfield, CT 06778
Jimmy R.
Job Details: 06/05/2023
Removed old compressor and evaporator pumped unit down and replaced all coupling filled unit with refrigerant R600 and check unit cooling found evap and unit is frosting up and all operations working to specs ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506623 COUPLING 5/5 NR MS00
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, SC 29745
Mitch H.
Job Details: 06/05/2023
"Tested and ran diagnostics. Found multiple error codes, F7E1, F7E4 and F7E1. All related to basket movement. Replaced shifter and capacitor, still will not start. Ordering control and harness.; ordrng 1 W11643701 (Lower harness) and 1 W11513246 (Control), dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL , used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS01
Near York, SC 29745
Mitch H.
Job Details: 06/05/2023
"Replaced interlock, control and inverter. Tested, microwave heats and operates normally during cooking but give same relay error at end of cycle. Called tech line spoke to Adrian SR#7736494058, told him everything that has been replaced on this unit, some more than once. He said they have no more recommendations for this. Deemed it unrepairable. Advised customer that they would need to call customer service."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near York, SC 29745
Mitch H.
Job Details: 06/05/2023
Replaced igniter and related parts. Tested oven half a dozen times. Never failed to light. Operating properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clover, SC 29710
Mitch H.
Job Details: 06/05/2023
"Checked and found that washer will power on both will not start any cycle. Ran diagnostics, no stored error codes. Checked connections and wiring, no issues found. Ordering control board.; ordrng 1 W11513246 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Clover, SC 29710
Mitch H.
Job Details: 06/05/2023
Replaced display and control. Powered unit back up. Still no display. No power to board. Ordering filter board.; ordrng 1 WPW10531156 (Filter board)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/05/2023
Installed new sump cover and diverting disc. This is due to an unusual noise from tub while washing.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Gold Hill, NC 28071
Jenn F.
Job Details: 06/05/2023
"F8e1 long fill, f7e5 shifter fault, f7e7 motor unable to reach target rpm ran diagnostic. Needs new valve and actuator. Replaced both parts. Calibrated. Ran diagnostic unit operations tested ok. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR , used 1 W10913953 (ACTUATOR), and 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
FRIGIDAIRE RANGE
Model FFEF3015LSM
Near Rockwell, NC 28138
Jenn F.
Job Details: 06/05/2023
Replaced both large switches. Tested ok.
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM2
Near Charlton, MA 01507
Amanda R.
Job Details: 06/05/2023
Dropped off racks customer will install themselves office charged cc 129
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Southwick, MA 01077
Mike K.
Job Details: 06/05/2023
"Complaint of door of freezer door not sealing, intermittent noise, and rf door not self closing.Raised feet to make doors self close, cs tends to use left side of handle when opening freezer, which is the adjustment side when closing using middle of handle the door seals fine.No unusual sounds heard in testing"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bristol, CT 06010
Ruben C.
Job Details: 06/05/2023
Replaced basket washplate and dampers tested operation normal; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W10902814 WASHPLATE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Manchester, CT 06040
Chuck M.
Job Details: 06/05/2023
Door was received with a dent. Customer covered with a magnet and said it was fine. Installed door. Checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Plymouth, CT 06786
Ruben C.
Job Details: 06/05/2023
Checked unit found freezer gasket not sealing in top middle possible tape from factory heated seal to conform tested operation normal
We serviced a
WHIRLPOOL DRYER
Model WGD8200YW3
Near Holyoke, MA 01040
Roger R.
Job Details: 06/02/2023
Found unit has a bad motor. Turns slightly but no start. Quoted$249.99 for part and $239 labor charge for new motor. Will order and return to install ; ordrng 1 WPW10448896 (Motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mount Ulla, NC 28125
Jenn F.
Job Details: 06/02/2023
Complaint not washing. 4/3 wash motor not running. Ran diagnostic and the wash motor will start but not continue to run. Replaced the sump. Ran diagnostic tested ok.
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near South Hadley, MA 01075
Mike K.
Job Details: 06/02/2023
"Complaint of timer adding time, clothes overly wet at end of cycle. Error history: F0e3, overload, f7e0 loss of power, f2e1 stuck keyCleared history, ran test cycle. All tests passed.Found slider damaged, I has leaked some oil and rotor teeth damaged.Quoted for gear case, slider assy and rotor.Denied, collected for service call only"
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Manchester, CT 06040
Chuck M.
Job Details: 06/02/2023
Customer complaint is that dryer would not start. Found thermal fuse open. Replaced and tested. Showed customer it works. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manchester, CT 06040
Chuck M.
Job Details: 06/02/2023
Ran diagnostics and found error code. F7e1 tachometer missing. Ran automatic test cycle and washer did not agitate or spin. Inspected and found motor pulley broken on motor shaft. Ordered motor. ; ordrng 1 W11026785 (motor-drve)
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near East Hartford, CT 06108
Chuck M.
Job Details: 06/02/2023
Customer complaint is that dryer is not working. Inspected and found dryer is receiving proper voltage and control has proper voltage. UI is not responding. Control Panel is on back order. Quoted customer for P&L. Customer will decide later.
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/ AA03
Near Ellington, CT 06029
Gary V.
Job Details: 06/02/2023
"Inspected and found unit was accidentally put in demo mode on previous trip out, took unit out of demo mode and unit starting running and cooling, please allow 24 hours for temps to regulate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Suffield, CT 06078
Gary V.
Job Details: 06/02/2023
"Inspected and found ice maker no longer cycling, and freezer rails worn out, will order freezer rails and call with return date.; rqstng P&A on 2 W11265130 (Freezer rails)s, used 1 W10884390 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Suffield, CT 06078
Gary V.
Job Details: 06/02/2023
"Installed main acu and bulb, cycled and tested fine.; dspstn on spec-tagged invntry: 1 8206232A BULB and 1 W11552018 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Charlotte, NC 28213
Jenn F.
Job Details: 06/02/2023
"Replaced the compressor and filter dryer. Leak checked. Pressurized 140 psi of nitrogen for 20 minutes no pressure drop. Vac pumped unit. Charged 50 grams of r600. Compressor not pumping shuts off on overload. Needs new compressor; ordrng 1 W11582579 (Compressor), dspstn on spec-tagged invntry: 1 W11504449 COUPLER NR AL 4/2 CAP-EVA and 1 W11506635 COUPLER 6 NF MS SV , used 1 W11504445 (COUPLER), and 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near West Springfield, MA 01089
Mike K.
Job Details: 06/02/2023
"Error history:F7e4 ( basket re-engagement error), f6e3 (communication error hmi to ace), f0e7 (load detected while running clean cycle)Cleared history.Ran diagnostic cycle. Making some grinding noise when attempting to spin.Found outer collar of slider had come free, causing unit to only partially engage, replaced and tested fine; used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL DRYER
Model MGDX500BW0
Near West Springfield, MA 01089
Mike K.
Job Details: 06/02/2023
"Unit tumbling, not heating, replaced open thermal fuse. Not very good flow through vent, checked at unit filter, fine with vent off.Outside vent not within reach. Advised to have vent cleared.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28270
Robert A.
Job Details: 06/02/2023
Cx complaint that the unit is very wobbly. I inspected the unit to confirm the complaint. I found the roller and axle came apart. I secured the roller and axle and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28270
Robert A.
Job Details: 06/02/2023
Cx complaint that the unit is dripping water from the water dispenser. I inspected the unit to confirm the complaint. I found the dripping occurs after water is being dispensed. I explained to the cx that its recommended to leave the cup there for an extra few seconds to catch the remaining milliliters that come out. The unit cools fine and is working as designed.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Amherst, MA 01002
Roger R.
Job Details: 06/02/2023
Cracked cook top. Does not look like it was caused by misuse or customer error. Will order new cooktop and return to install. ; ordrng 1 W11178791 (COOK TOP)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Palmer, MA 01069
Roger R.
Job Details: 06/02/2023
"Removed and replaced compressor and filter drier, recharged with 6oz R134a. Unit held a vacuum and after recharging I did not see any evidence of UV dye at compressor area or either evaporator ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 06/02/2023
Complaint in the middle of baking smells and electrical smell and oven shut itself off control board has not displayed any numbers or letters cents. Cooktop also not working. I found broken wire harness therm due to thermal event due to a loose connector at power cord terminal block. Replaced terminal block Repaired harness tested operations no additional issues found with oven at this time. Oven is heating with no issues. cooktop also working with no issues. ; used 1 WPW10245259 (TERMINAL BLOCK) from stock
We serviced a
MAYTAG DRYER
Model MEDX6STBW1
Near Matthews, NC 28105
Jonathan J.
Job Details: 06/02/2023
Complaint dryer not heating I found open element I replaced heater found open heater element tested operation no additional issues found. No additional issues found with dryer at this time. ; used 1 279838 (ELEMENT) from stock
We serviced a
FRIGIDAIRE DISHWASHER
Model FGCD2444SA2A
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/02/2023
"Complaint film on dishes not drying using rinse agent not preheating water at sink faucet I found No codes in history I found water inlet valve is fine. Cannot duplicate any issues with dishwasher at this time. Water temperature is 115° coming out of sink faucet rinse aid dispenser was set to max dispensing. No error codes and diagnostics heater is working just fine and diagnostics no water per customer sitting in the bottom the dishwasher at the end of the cycle spray arm was being obstructed, preventing it from springing due to the height of the dishes in the bottom of the dishwasher dishwasher plastics are an insulator material that will cause drying performance issues. Recommended to customer to run high temp wash and make sure theyre running water before pressing start till hot at sink faucet. Water valve is very noisy. Customer declined water valve repair at this time is not causing any issues other than noise."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Unionville, NC 28110
Jonathan J.
Job Details: 06/02/2023
"Replace burner cap spur, tested operations no additional issues. Found with cooktop or burgers at this time. Everything is working fine. No additional issues found at this time."
We serviced a
WHIRLPOOL RANGE
Model KSEG700EBS2
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/02/2023
Complaint oven is not keeping temp not getting hot net preheating properly. I found bake element is open I replaced bake element I tested operation no additional issues found with oven no error codes oven is getting up to 400 with no issues. Preheated to 400 in 13 mins 48 seconds ; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pineville, NC 28134
Ryan S.
Job Details: 06/02/2023
"Customer complained of vibration noise. Changed ticket model and serial to refrigerator with issue after calling Randy. Ran service mode and listened to all fans, no noise present. Ran baffle baffle not loud. Compresseror not loud. Could not find issue after visually checked both fans no frost buildup on evap. Informed customer unit is working as designed. To take a video of it happens again. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Charlotte, NC 28262
Ryan S.
Job Details: 06/02/2023
Customer complained door not sealing. Found gaskets good. Found mullion was loose causing door to not always seal. Was able to tighten mullion and Also leveled unit for customer so doors closed better. Verified proper operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Charlotte, NC 28216
Ryan S.
Job Details: 06/02/2023
"Customer complained frost build up and them door wouldnt. Open found frost on slider rack was reason for hard to open issue. Didnt see any issues with gasket at first then found tear on left bottom corner. Checked drain line and drain line was intact and operating properly so no air coming in fro, drain. Ordering gasket. Scheduled return for 6-8-23 pm; ordrng 1 W10571967 (Freezer gasket)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near West Brookfield, MA 01585
Chris B.
Job Details: 06/02/2023
Complaint that the unit is leaking water from the ice chute. Found bad dispenser and chute. Will order parts for a return visit. ; ordrng 1 W11423781 (Chute) and 1 W11397167 (Retainer) and 1 W11518203 (Touch Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Sturbridge, MA 01566
Chris B.
Job Details: 06/02/2023
"Complaint that the unit is shaking so much and making a rumbling noise. Found washer unleveled. Found bad hub. Replaced part and leveled the unit, all running normal. Cycled unit with customer. ; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Webster, MA 01570
Chris B.
Job Details: 06/02/2023
Replaced part and unit running normal. Ran a diagnostic test all good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Plymouth, CT 06786
Jimmy R.
Job Details: 06/02/2023
"Checked over fridge and found not cooling removed evap cover and found thermistor bad replaced harness and replaced parts ordered checked cooling and all operations now working to specs ; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP and 1 W11457241 PAN-DRIP , used 1 W11087438 (Evap fan with harness) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRU25CRSS00
Near Dudley, MA 01571
Chris B.
Job Details: 06/02/2023
"Complaint that the unit is not making ice. Found bad Ice Maker not cycling. Quoted for parts and labor. Will order parts for a return visit.; ordrng 1 2198597 (Ice Maker Kit), dspstn on spec-tagged invntry: 1 W10408179 VALVE"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Oxford, MA 01540
Chris B.
Job Details: 06/02/2023
Complaint that there was a bit of water on the floor under the washer. Customer mentioned that the last 4 to 5 load hasnt leaked water. After verifying found no leakage. Retighten all hoses and drain hose. Unit working. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Worcester, MA 01606
Chris B.
Job Details: 06/02/2023
Replaced all parts and washer running normal. No leaks detected. Ran a 3 diagnostic tests and a calibration cycle. Check for error codes after every tests and no error code. Unit in working order.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/02/2023
"Checked and found left front element burnt and not working. Ordering element. Called Whirlpool safety dept. SR# 7736498155, advised them of finding.; ordrng 1 W11517959 (Element)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75021HZ2
Near Newington, CT 06111
Jeremy B.
Job Details: 06/02/2023
Found magnetron faulty causing no heat. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/02/2023
Found user interface completely blank. Not responding to any inputs. Requesting P&A for console and control.; rqstng P&A on 1 W11296171 (Console) and 1 W11261167 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/02/2023
Checked and found washer would not power on or enter diagnostics. Replaced control board. Unit now powers on and will enter diagnostics and cycles but will not drain. Found wires broken to drain pump. Ordering lower harness.; ordrng 1 W11545744 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/02/2023
I replaced tub ring tested operation no leaks found no additional issues at this time found either.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Mooresville, NC 28117
Mark C.
Job Details: 06/02/2023
Unit is not heating due to a faulty heating element quoted ; ordrng 1 WP3387747 (Element)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC
Near Mooresville, NC 28117
Mark C.
Job Details: 06/02/2023
Installed new control and pressure tube unit is fully operational.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA01
Near Davidson, NC 28036
Mark C.
Job Details: 06/02/2023
Unit is powered down due to a stuck drain pump float switch. Adjusted switch unit drains and starts operating. Unit is fully operational.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM1
Near Huntersville, NC 28078
Mark C.
Job Details: 06/02/2023
Units door not sealing properly due to the unit being out of level. Leveled unit unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Burlington, CT 06013
Jimmy R.
Job Details: 06/02/2023
"Checked over unit and found fridge and freezer warm removed evap cover and found ball of ice building on right side of cap tubing unit either has restricted or low charge, checked for leak in evaporator with uv light and could not find any leaking checked with bubble solution on all connection and yellow stain on evaporator and no leaking at all. Removed charge and old compressor replaced with new and filled with 105 grams of r600, checked cooling and frost pattern and unit is frosting up and cooling. Checked again for any leaking and unit is perfect ; used 1 W11506635 (Coupler) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/02/2023
"Check unit for excessive shaking as per customer complain, found that drain hose tied to water piping causing noises and vibration on spin cycle. Relocate drain hose to stand pipe and secure it, leveled unit run diagnostic and check unit working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/02/2023
"Tested unit and found fridge section not cooling and freezer section keeping temp down low, checked evap cover and found frosted over cusing no cooling and no air flow. Forced unit into a defrost cycle and checked for heater found no heater coming on, removed evap cover and found brown heater wire unplugged from harness causing no power to heater, reattached wire and secured heater now coming on. Melted all ice and all operations now working to specs"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Meriden, CT 06450
Jimmy R.
Job Details: 06/02/2023
"Tested unit due to customer complain not completing cycle, tested unit found no error codes. Calibrate control and check unit working to specs."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Clover, SC 29710
Mitch H.
Job Details: 06/02/2023
Found freezer LED and top lights not working. Replaced freezer LED module. All lights now working properly.; used 1 W11601311 (LED module) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Brooklyn, CT 06239
Amanda R.
Job Details: 06/02/2023
Replaced console operation normal
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, CT 06234
Amanda R.
Job Details: 06/02/2023
"Throwing a F7e1 error tachometer issue capacitor was hanging broke its metal strap that holds it to the gear case replaced capacitor and actuator wouldnt wont start cycle just goes to complete needs new wire harness ; ordrng 1 W11405458 (Harness), dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL , used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL RANGE
Model MER6755AAB
Near Brooklyn, CT 06234
Amanda R.
Job Details: 06/02/2023
Bake element bad needs to be replaced ; ordrng 1 Wp7406p428-0 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Woodstock, CT 06281
Amanda R.
Job Details: 06/02/2023
Ff door gasket popped out on left side showed customer how to push back in
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Pineville, NC 28134
Ryan S.
Job Details: 06/02/2023
"Customer complained unit time resetting, Found f6e 4 error, ordering acu and Ui panel. Informed customer office will call when parts come in. ; ordrng 1 W11600321 (Ui panel) and 1 W11261167 (Acu)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/02/2023
"Upon arrival customer complained of f8e4 error checked drain pan a little water found, emptied and ran unit and no leaks detected. Ran service mode and found fae2 also. Ran service mode and found vent motor bad. Vent code came. Ordering vent motor and gasket . Informed customer office will call when parts come in. ; ordrng 1 W1164995 (Vent motor) and 1 W11545539 (Vent gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/02/2023
"Customer complained freezer gasket keeps falling off. Found gasket loose upon arrival, placed gasket back but keeps ccoming out. Ordering gasket. Informed customer office will call when part comes in, ; ordrng 1 W10861499 (Freezer gasket)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/02/2023
"Customer complained of crack in plastic cover, found crack in plastic. Informed customer unit is out of 30 day cosmetic warranty. Quoted repair. Customer wanted to think about it. Quoted 322.91 for repair and sent estimate."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/02/2023
"Customer complained of slight burning and drain pump not working. Found unit has 120v to pump but pump not working. No signs of thermal damage on board and unit is trying to drain but pump is unresponsive, 120 to pump and at pump. Ordering drain pump, pump is ts but out of ts . Scheduled return call for 6-8-23 am. ; ordrng 1 W11412291 (Drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/02/2023
"Customer complained door was not level. Found hing bent an bit, was able to bend back strait. Also found unit was not level due to floor. Informed customer to level so doors close properly then put board behind unit to level from back. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Mint Hill, NC 28227
Robert A.
Job Details: 06/02/2023
"Cx complaint that the unit is not starting cycles by not locking the lid. I inspected the unit to confirm the complaint. I found error codes: f5e1 f2e1. I ran a manual test for the lid lock , it worked fine several times. I checked the bezel and found some some plastic objects in it. I ran a normal cycle, all components passed. I started a normal cycle, it did not advance past the lid lock part without trouble. I started a cold wash cycle, it started with no problem. The lid is in good condition. The unit needs a new lid lock and control board to resolve the issue. Im ordering the parts for the return visit. The assigned TS part is not on my van.; ordrng 1 W10787878 (Lid lock) and 1 W11105155 (Control board)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Charlotte, NC 28270
Robert A.
Job Details: 06/02/2023
"Cx complaint that the unit is not heating. The unit has power, I started it and heard a loud hum. I replaced the magnetron and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Charlotte, NC 28270
Robert A.
Job Details: 06/02/2023
"Cx complaint that the unit is not making ice after a power outage and making weird noises while it runs. I inspected the unit to confirm the complaint. There was ice in the bin, I ran a harvest test (57) it passed. I also checked for IM error codes (56) and found none. The IM is working as designed. I showed the cx the use and care guide page 32 & 33 about noises and run time that are normal. The unit is working as designed."