Service History 235

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ07

Near New Britain, Connecticut 06053

Andre

Job Details: 03/31/2025

Sr#7741249409Ck unit upon arrival and found unit not dispensing water. Remove hose from water valve and and close switch and found water coming from valve remove cover from top hinge and found no water. Dispenser hose is frozen not allowing water to dispenser. Tubing is frozen within cabinet contact TechLine and inform TechLine of situation per tech line raise freezer temperature and use steam to defrost line. Line was able to be defrosted after multiple attempts. Unit now operating to manufacturers specs

We serviced a

WHIRLPOOL WASHER TL

Model WTW8000DW2

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 03/31/2025

"Ran washer and found unit would come on and start a cycle but never sense then it would shut down, ran a diagnostics test and found unit would not engage to wash. Found slider broken causing no sensing replaced slider and ran unit, found unit would never fill checked water supply at valves and found water at valve but valve stuck closed on machine. replaced valve and unit is now washing and filling to specs ; used 1 W10734521 (SLIDER), and 1 W11220230 (VALVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Simsbury, Connecticut 06070

Mike K.

Job Details: 03/31/2025

Replaced damper assy. Explained about air flow and not blocking vent. Unit went into defrost while there so can verify defrost is working. Set temperature to 39 to help prevent freezing

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMW4

Near Pawtucket, Rhode Island 02860

Lee

Job Details: 03/31/2025

"Installed part ordered by previous tech, ran diagnostics cycle, tested okay."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRSC503ESS01

Near Avon, Connecticut 06001

Mike K.

Job Details: 03/31/2025

"Replaced freezer side light that was lighting but very low, freezer lights now all working. Replaced upper rf light and nothing, jumped light on left aide and now upper light is working but right side is not. Ordering the three side lights for the rf; ordrng 3 W10876365 (Led light)s"

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPA01

Near Charlotte, North Carolina 28211

Caleb

Job Details: 03/31/2025

"Recirculating pump shorted causing unit to shut down. Unit needs bout pumps and harness to recirculating pump. Reed switch. Left harness and transformer with customer.; ordrng 1 W11542867 (Recirculating pump) and 1 W11126268 (Pump harness) and 1 W11221357 (Reed switch) and 1 W11539855 (Pump), states that autho needed"

We serviced a

JENN-AIR REFRIGERATOR FDB

Model JBSS48E22L00

Near Concord, North Carolina 28025

Caleb

Job Details: 03/31/2025

Ice maker mold broken causing icemaker not to drop ice out of mold properly. And water flow from dispenser is extremely low. Unit needs new icemaker and valves. ; ordrng 1 W11246413 (Valve) and 1 WPW10279866 (Valve) and 1 W11735838 (Ice maker)

We serviced a

WHIRLPOOL WASHER TL

Model WTW5100HC3

Near Providence, Rhode Island 02908

Lee

Job Details: 03/31/2025

"Customer states cycle does not start confirmed issue found actuator arm has broke. Unit is stuck in spin, replaced off truck, tested okay ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ1

Near Providence, Rhode Island 02904

Lee

Job Details: 03/31/2025

"Customer states unit never filled with water, dry agitation Found error messages for pressure sensor, ran diagnostics found all functions are working okay at this time, followed steps in service pointer below, need to replace controlUnit is apart of service pointer w1176441 ; ordrng 1 W11712987 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT519SZDW02

Near Glocester, Rhode Island 02857

Lee

Job Details: 03/31/2025

"Installed Evap, charged with nitrogen found no leaks, charged unit, tested okay"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRB329DMBM05

Near North Providence, Rhode Island 02904

Lee

Job Details: 03/31/2025

"Found icemaker barely fills, causing ice to clump together, okay pressure, need to replace icemaker and valve.Thursday pm.; ordrng 1 W11692144 (Icemaker) and 1 W11519244 (Valve)"

We serviced a

MAYTAG WASHER TL

Model MVW7230HW1

Near Charlotte, North Carolina 28217

Clinton

Job Details: 03/31/2025

Replaced lid and control and ran diagnostics unit working properly after repair

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Charlotte, North Carolina 28217

Clinton

Job Details: 03/31/2025

Customer swapped burners from thermostat safety style burner to none original parts. 2nd the unit has f1e1 error and has roaches voiding warranty. Customer kept saying a lady to them to swap them I said you can then he said previous tech said so but I serviced them before I did not. Sr number 7741240452 unit is no longer

We serviced a

WHIRLPOOL DRYER

Model CGM2745FQ0

Near Providence, Rhode Island 02909

Lee

Job Details: 03/31/2025

"Customer states coin slide does not operate Confirmed issues, found coin slide and timer both need replacement, ordering birh; ordrng 1 W11126319 (coin chute) and 1 W11596043 (Timer)"

We serviced a

FRIGIDAIRE REFRIGERATOR SXS

Model GRSS2352AF3

Near Cranston, Rhode Island 02910

Lee

Job Details: 03/31/2025

"Installed part ordered prior visit, tested okay, have tested ice and fill properly, asked customer to move around food to prevent blocking air vents. See quickpics."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHZ00

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 03/31/2025

Complaint unit is not dispensing ice.found on arrival that bin has a hole in it causing warm air to defrost ice and melt inside door. Ordering bin. Please let customer know when we can return.; ordrng 1 WPW10347093 (Bin)

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW1

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 03/31/2025

Complaint unit will not cycle. On arrival I tested unit and found that capacitor was bad. Replaced capacitor using truck stock part and tested unit. Unit tested fine after installing part. Started cycle after replacing part and unit started immediately. No other issues found.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL WASHER TL

Model WFW5605MW1

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 03/31/2025

Complaint intermittently washing machine will leak from the back of the washing machine. Small amounts can be visible or pink stick. It notes are located. I found complaint true. I found slight warpage of the flooring from where water has been sitting for extended periods of time I found Overflow vent is still soaked from where water has recently pulled onto flooring due to an over sudsing condition. I found sides and condition more than likely induced by kinked almost completely clogged drain tube. That was not properly installed by installers. Replaced Bellows as a precaution could not find any problems with Bellows.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 03/31/2025

Complaint dishwasher will not dissolve detergent not washing properly. I found a 43 error code history found seven one error code as well in fault history. Wash motor failure and heating helmet disabled. Due to low water temperature. Validated heater is working properly and diagnostic cycle before departure also validated after replacing wash motor assembly dishwasher is operating normally now. No further issues found with dishwasher at this time. ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

MAYTAG WASHER TL

Model MVW7232HW0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 03/31/2025

"Tested and confirmed gear case bad, very loud and grinding. Disassembled washer. Removed and replaced gear case, clutch, slider and wash plate. Reassembled, ran DLMS calibration and diagnostic cycle. All components and functions operating properly ; used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHAXVQ00

Near Lowell, North Carolina 28098

Ryan S.

Job Details: 03/31/2025

"Installed dispenser motor, ran dispenser. Verified proper operation."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Lowell, North Carolina 28098

Ryan S.

Job Details: 03/31/2025

"Customer complained unit not counting down during times dry. Turned unit on 70min times dry. Tinder will progress but wont around 30-20 min mark. . Unit heating and tumbling, had proper voltage . Ordering timer. customer needs latest time Monday after four if possible informed him that is not always possible, but will put in notes. ; ordrng 1 WPW10185982 (Timer)"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 03/31/2025

Customer complained of no heat checked and found unit had proper voltage found heater open short replaced heater from truck stock brand unit verified proper operation; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ13

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 03/31/2025

Customer complained of no ice. Icemaker would no harvest when pressing test button. Replaced ice maker from ts. Ran test cycle hitting button and unit harvest and filled w water. Verified proper operation. ; used 1 W11700250 (ICEMAKER) from stock

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC54EC0HS22

Near Mint Hill, North Carolina 28227

Caleb

Job Details: 03/31/2025

"Confirmed error. No heat, replaced mag and inverter. Unit tests fine."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ09

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 03/31/2025

"Checked unit and found machine had made no ice checked mold and found ice in mold, ran a diagnostics and ice maker cycled normally filled and cycled over and over as I did it advised customer nothing is wrong with ice maker and if its not broken I cant fix it it is working normally, she advised me I had to stay until it made ice and could not leave advised I cannot do that she needs to give ice maker 24hrs it is working normally."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ2

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 03/31/2025

Installed new parts and ran machine threw a cycle unit is now washing and working to specs

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT519SZDM11

Near Thomaston, Connecticut 06787

Jimmy R.

Job Details: 03/31/2025

"Checked over unit and found machine not cooling compressor was clicking and kicking off on an overload, checked frost pattern and found evap wet not frost. Checked compressor and all Freon stuck to one side due to restriction, lumped unit down and removed restriction refilled unit and machine is now frosting and cooling. Advised customer to watch temps and make sure its ok bc loading with new products"

We serviced a

MAYTAG RANGE

Model MFES6030RB0

Near Watertown, Connecticut 06779

Jimmy R.

Job Details: 03/31/2025

"Tested oven and found when using the bake or broil cycles unit would shut off Tripping the breaker, removed panels and tested all connections ohmed out bake a broil finding all good tested power to unit and 120v on each leg and 240v acrossed. Wile checking from hot Lead to ground found unit not grounding out, checked ground connection and unit had a loose ground on the stove side causing it to back feed and kick breaker off. Fixed ground and unit is now heating to temp stove top operating and all functions working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, North Carolina 28205

Caleb

Job Details: 03/31/2025

"Replaced wash basket and Sus rods, tested unit on high speed spin via diagnostics. Unit tests fine."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Charlotte, North Carolina 28205

Caleb

Job Details: 03/31/2025

"Found no safety concerns with the unit, Drain pump failure, receiving proper voltage but not draining. You can hear the drain pump humming but not pushing water. Found no debris in pump, called shaft team sr#7741209152.Replaced drain pump unit tests fine.; used 1 W11412291 (Drain pump) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Charlotte, North Carolina 28214

Clinton

Job Details: 03/31/2025

There was rocking in the felt between drum and felt removed unit working properly after repair

We serviced a

KITCHENAID RANGE

Model KSGG700ESS7

Near Charlotte, North Carolina 28216

Clinton

Job Details: 03/31/2025

Replaced entire manifold for leaking valve unit now as all new valves checked for leaks after with bubble leak no leaks detected

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC300ESS12

Near Charlotte, North Carolina 28208

Clinton

Job Details: 03/31/2025

"Damper making noise ordered housing bc cracking during repairs replaced damper from truck stock ; ordrng 1 WP12806701 (Housing), used 1 WPW10594329 (DAMPER CNTRL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT518SZFM00

Near Charlotte, North Carolina 28208

Clinton

Job Details: 03/31/2025

Replaced evaporator unit built great frost pattern after repair checked unit for leaks no leaks unit charged to 4.25 oz unit .

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Charlotte, North Carolina 28278

Clinton

Job Details: 03/31/2025

Replaced cam kit and control and harness unit is now operational no issues ; used 1 W10721967 (CAM KIT) from stock

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 03/31/2025

Customer complained washer leaking when draining. Looked under unit could not find any signs of leaks filled unit unit started washing no leaks drained unit with unit pulled out from the wall found leak was coming from wall itself. Informed customer drain pipe must be broken inside wall verified proper operation of unit. Customer called builder while on site informed builder of issue.

We serviced a

JENN-AIR WALL OVEN SINGLE

Model JJW2830IL01

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 03/31/2025

"Customer complained of f2e1, confirmed complaint. Replaced ui from pre Id ts. Ran bake on upper and lower ovens verified proper operation."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Charlotte, North Carolina 28215

Johnny

Job Details: 03/31/2025

Observed fresh rat droppings located on control board and throughout unit. Informed customer about our pest infestation policy and let them know do not work on units with pest living inside.

We serviced a

AMANA WASHER TL

Model NTW4516FW4

Near Charlotte, North Carolina 28213

Johnny

Job Details: 03/31/2025

"Fillies unit up with water several times and drained, could not reproduce leak. Could not confirm complaint. Unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW10

Near Charlotte, North Carolina 28213

Johnny

Job Details: 03/31/2025

Cx stated leaking is randomly and not frequent. Could not find any water leakage. I suspect unit may sweat from time to time due to being located directly beside a dryer and dryer will generate heat and raise the ambient humidity in the surrounding area causing unit to sweat. Unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS321SDHV08

Near Charlotte, North Carolina 28213

Johnny

Job Details: 03/31/2025

"Icemaker was making ice upon arrival. Did not replace icemaker, installed filter, checked for leaks. Vacuum to -30. Added 64 grams of r600. Unit working as designed."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4855HW3

Near Charlotte, North Carolina 28269

Johnny

Job Details: 03/31/2025

Sr7741251955 Recommend replacement of control board and lower harness; ordrng 1 W11607637 (Control board) and 1 W11665967 (Lower harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 03/31/2025

"Complaint dishwasher not draining water found out the drain pump does not make any sound due in testing and it has a burning smell replace the drain pump due to open resistance there was error 9-2, 5-1 clear codes replaced drain pump ran diagnostics. And everything working properly. Unit has one year additional warranty from Costco still under warranty; used 1 W11412291 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near York, South Carolina 29745

Mitch H.

Job Details: 03/31/2025

"Tested and found pump/motor not starting. Ran diagnostics, confirmed F4E3 pump error. Removed and replaced sump assembly. Tested, dishwasher operating properly.; used 1 W11613479 (Sump assembly) from stock"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near York, South Carolina 29745

Mitch H.

Job Details: 03/31/2025

"Tested and found cooling fan making chattering noise. Customer also said control has error code. Entered diagnostics, found F2E1 keypad error and F9E0 miswire error. Ordering console, control and blower. Checked part availability and scheduled return for 4/4 AM ; ordrng 1 W10913685 (Console) and 1 W11107275 (Blower fan) and 1 W10909684 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 03/31/2025

"Checked and found that one of the front drum nylon bearings hag come loose causing the noise. Removed dryer from, secured bearings properly. Reassembled, tested, operating properly with no unusual noises or smells. Called Whirlpool Safety Dept spoke to Teresa SR#7741199353 advised them of findings and repair."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 03/31/2025

Replaced all previously ordered parts tested operations no leakage occurring. Dishwasher is working properly. All spray arms are rotating like they are supposed to all the way around use your interface is no longer displaying LEDs when unit is in idle mode no further issues found.

We serviced a

MAYTAG WASHER TL

Model MVWC565FW2

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 03/31/2025

"Customer complained unit bounces wont spin. Pushed down on basket and found suspension defective. Also found inner basket loose. Took off hub and found splines on hub and gearcase worn off. Was able to lift inner basket off . Ordering inner basket, hub, gearcase, and agitator. Also putting in 2xtimeframe. Informed customer office will call when parts come in. ; ordrng 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 1 W11130362 (Suspension) and 1 W11550891 (Wash plate/agitator) and 1 2xtimeframe (2x timeframe)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 03/31/2025

Complaint unit is not dispensing ice properly. Found on arrival that unit had ice clumped together in bin. Emptied ice bin and made sure ice was loose enough to dispense properly. Tested crushed and cubed and both worked as designed. No repairs needed.

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 03/31/2025

Complaint unit is no heating properly. On arrival I preheated unit to 350 and found it preheated properly. Unit was only about 10 degrees off at temp sensor. Let unit continue heating for about 15 minutes and found no issues. Of customer calls back please send with control. No repairs needed at this time. Customer says that problem is intermittent and random

We serviced a

AMANA WASHER TL

Model ntw4516fw3

Near Fort Mill, South Carolina 29715

Brandon

Job Details: 03/31/2025

Complaint unit is making very loud noise. On arrival I tested unit and found clump of lint stuck in clutch. Extracted clump and retested unit. Unit tested fine. No other issues found. No other repairs needed

We serviced a

MAYTAG WASHER TL

Model MVW6500MBK0

Near Fort Mill, South Carolina 29708

Brandon

Job Details: 03/31/2025

Complaint unit is shaking abnormally. Tested unit on arrival empty and found nothing wrong. Found that customer is overloading unit. No repairs needed.

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Fort Mill, South Carolina 29708

Brandon

Job Details: 03/31/2025

Complaint dispenser is not able to close. On arrival I installed dispenser and tested unit. Unit tested fine. No other issues found

We serviced a

MAYTAG REFRIGERATOR FDB

Model MFX2676FRZ00

Near Charlotte, North Carolina 28278

Brandon

Job Details: 03/31/2025

Sr#7741252461Complaint unit is not making ice. Found on arrival that wire in cabinet is broken. Called Techline to condemn.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ03

Near Oxford, Massachusetts 01540

Glenn

Job Details: 03/31/2025

"Installed LED but I forgot to order the door seals on last visit. Plz order parts ; ordrng 2 W10830274 (Door gaskets)s, dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS)"

We serviced a

MAYTAG WASHER FL

Model MHW5500FW0

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 03/31/2025

Found suds error code causing the door to remain locked customer instruction on soap usage tested all ok

We serviced a

GE WASHER FL

Model GUD27ESSM1WW

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 03/31/2025

Found lid lock failure and reed switch not closing and dryer door handle broken. Order parts ; ordrng 1 WH44X10288 (Lid lock) and 1 WH01X10626 (Magnet) and 1 WE01X30378 (Handle)

We serviced a

MAYTAG WASHER TL

Model MVWC500VW0

Near Worcester, Massachusetts 01605

Glenn

Job Details: 03/31/2025

Found washer fill valve will not close even when washer is unplugged. Replaced valve tested all ok no leaks

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Worcester, Massachusetts 01603

Glenn

Job Details: 03/31/2025

Installed outer tub tested all ok no leaks and ran service diagnostics cycle job complete

We serviced a

GENERAL ELECTRIC REFRIGERATOR FDB

Model PVD28BYNCFS

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 03/31/2025

"Installed refrigerator fan defrosted ice buildup on evaporator , ice buildup was just in certain spots. Reassembled unit and all fans now run in with no noise. Verified proper operation."

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 03/31/2025

Tested and ran diagnostics. Found F0E2 oversuds errors. Found that customer was using too much detergent. Instructed customer on washer and detergent usage. Ordering control. Checked part availability and scheduled return for 4/4 PM ; ordrng 1 W11742939 (Control)

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF507HPS01

Near Clover, South Carolina 29710

Mitch H.

Job Details: 03/31/2025

"Checked and found compressor oil in bottom of compressor compartment. Using UV light found suction tube leaking at accumulator. Will need compressor and suction tube. Compressor, tubing and labor covered under sealed system warranty. Ordering compressor and suction tube. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WPW10463542 (Suction tube) and 1 WPW10466675 (Compressor kit) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 03/31/2025

Replaced part and ran a timed cycle and ran down to cooldown and all working normal

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF507HBS03

Near Chicopee, Massachusetts 01020

Jorden

Job Details: 03/31/2025

"Arrived and contacted tech support again, went through diagnostic test modes taking temp readings and checking operations. SR # listed below was given in determination this unit has been deemed non-repairable out of warranty. Provided customer the SR # and advised they reach out to their contractor service. SR #7740910462"

We serviced a

FRIGIDAIRE RANGE

Model LFGF3053QFB

Near Chicopee, Massachusetts 01020

Jorden

Job Details: 03/31/2025

Arrived and could not get any burners to light. Cleared ignition holes in the burner heads and immediately each one lit without any issue. Showed customer how to clean burner holes.

We serviced a

WHIRLPOOL RANGE

Model WFES5030RZ0

Near Ludlow, Massachusetts 01056

Jorden

Job Details: 03/31/2025

"Arrived and found metal flakes/shavings coming off the trim piece, contacted tech support and they deemed trim to be replaced. SR # listed below. Ordering trim. SR #77401250808; ordrng 1 W11730060 (Trim)"

We serviced a

AMANA RANGE

Model AER5830VAW0

Near Palmer, Massachusetts 01069

Jorden

Job Details: 03/31/2025

"Arrived and found unit fully functional, intermittent F0E2 (stuck key) error code occurs. Unit needs new control. Customer opted out of repair."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ03

Near Charlton, Massachusetts 01507

Chris B.

Job Details: 03/31/2025

Complaint that the lighting on the refrigerator is dimmed. Found bad led module. Will order parts for a return visit.; ordrng 1 W11527432 (LED Light Module)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHZ00

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 03/31/2025

Complaint bring you ice bin already broken. Auger arms bent almost immediately a second crushed ice was activated. Advised customer to contact manufacturer for return or concession on ice bins. Second bin customers had that has broken. Ice is of normal size and quality. Also found fill tube was frozen over this time. Unlike last time customer declinedhaving fill tube defrosted and us ordering bin. Bin ticket saved last ticket.

We serviced a

WHIRLPOOL DRYER

Model wed4950hw0

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 03/31/2025

Complaint customer reciting that it will take 2 to 3 cycles to dry clothes. Checked outside ventilation system its been clogged up with lint. Ran a cycle test to make sure its proper heating. Everything checks out normally operation. Unit has a great airflow coming from the back of the unit.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS315SDHZ08

Near Springfield, Massachusetts 01119

Jorden

Job Details: 03/31/2025

Arrived and at the door the customer claimed someone already came by and fixed it. Could not verify model/serial.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUR50X24HZ03

Near Avon, Connecticut 06001

Mike K.

Job Details: 03/31/2025

"Unit is under 1yr wp warranty per manufacture date on serial/mod tag. Manufactured 5/24.New install/new basement kitchen build. Unit not cooling. Found display shows by 88 on arrival and not responding, not running. Pulled unit out and unplugged for a minute, plugged it n and now display showing by set temp and responsive. Not running Ning. Several minutes later unit kicked on and let run for 14 minutes. Compressor/ fans running and unit cooling"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 03/31/2025

"Inspected and found pressure system fault and drain pump running, attempted to clear fault and enter diagnostics and unit wont go into diagnostics, internal defect in main acu, will submit estimate and call for return date.; rqstng P&A on 1 W11608056 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model wfw5605mw0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 03/31/2025

"Inspected and found drain hose crushed and leaking from original install and also fell out of standpipe, will order part and return.; ordrng 1 W11551765 (Drain hose)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4855HW3

Near Suffield, Connecticut 06078

Gary V.

Job Details: 03/31/2025

"Alt # 413-426-8504. Inspected and found unit faulting on pressure system fault (f3e1) and drain pump wont stop running. Spoke with safety and unit is covered under scode, will call for return date.; ordrng 1 W11607637 (Main acu)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near North Brookfield, Massachusetts 01535

Chris B.

Job Details: 03/31/2025

Replaced wash pump and unit running normal. Mentioned to the customer to have the water line replaced due to a small leak. Customer will have it fixed.

We serviced a

BOSCH DISHWASHER

Model SHE43RL5UC64

Near Sharon, Massachusetts 02067

Aimee

Job Details: 03/31/2025

Found the spray arms clogged and the trap need to be cleaned .Clean and used white vinegar Found the middle spray arms clogged isnt movingMiddle isnt workingNeeds wash pumpCust buying new

We serviced a

LG REFRIGERATOR FDB

Model LFCS22520S/00

Near Norfolk, Massachusetts 02056

Aimee

Job Details: 03/31/2025

"Found leaking from line to ice maker , comes one pieceValve and water line to icemaker maker; ordrng 1 AJU73753101 (Valve assy complete)"

We serviced a

SAMSUNG REFRIGERATOR FDB

Model RF27T5241SG/AA

Near Woonsocket, Rhode Island 02895

Aimee

Job Details: 03/31/2025

"Found the fan in freezer not working , frost on evap; rqstng P&A on 1 DA97-21002A (Evap fan complete)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRB322DMBM00

Near Bellingham, Massachusetts 02019

Aimee

Job Details: 03/31/2025

"Found the icemaker leaking, replaced and filled with water ; used 1 W10884390 (Icemaker) from stock"

We serviced a

GE WAHER TL

Model GTW500ASN4WS

Near Suffield, Connecticut 06093

Gary V.

Job Details: 03/31/2025

Inspected and found no functional problems with the washer. Customer most likely has been having off-balance loads due to washing odd things and small loads.. informed customer to do larger loads and at add towels if need be to help counterbalance any off-balance problems. all functions test normal at this time.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS7

Near Windsor, Connecticut 06095

Mike K.

Job Details: 03/31/2025

"Unit is less then a year old and has a contract. Complaint is for a scratch on the console and for discoloration of the top. Took photos and called office. Top looks to be separating internally, marks are not on surface. Randy at office said to proceed and replace parts. Installed top and console tested all functions working. Advised to put down several layers of cook top cleaning before using"

We serviced a

JENN-AIR COOKTOP

Model JGC3536GS

Near Washington, Connecticut 06793

Jimmy R.

Job Details: 03/31/2025

Checked over unit and found front of cooktop bent upward causing it to not sit flat on counter checked and found from factory unit had a bow in middle cook top needs to be replaced. Will order and return advised customer we would call when in due to special order ; ordrng 1 W11043522 (Top main)

We serviced a

SAMSUNG DRYER

Model DVE50A8600E

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 03/31/2025

Found needs a tune up wheels thumping and its not hot warm Found wire in heater broken and re arched Needs new heater complete; rqstng P&A on 1 Desamkit (Tune up kit) and 1 DC93-00154A (Heater)

We serviced a

SAMSUNG WASHER FL

Model WF50A8600AE

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 03/31/2025

Cust complaint bouncing and not spinning all the way.Cust has on a Cust pedestal thigh highTook off boot ring found the cement blocks not broken .Ran a high speed spin Cust over loading washer Causing the washer to walk. Advised customer to load 3/4 of the way.No error codes and running as intended

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Worcester, Massachusetts 01609

Chris B.

Job Details: 03/31/2025

"Replaced control and ran a diagnostic, calibration and quick cycle and unit running and filling normal."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS7

Near Charlotte, North Carolina 28278

Caleb

Job Details: 03/31/2025

Replaced cooktop.

We serviced a

MAYTAG WASHER TL

Model MVW7230HC1

Near Huntersville, North Carolina 28078

Johnny

Job Details: 03/31/2025

Cx stated condensation occurs on control panel when using hot or warm water setting. Tech-Line suggests cx lower hot water temperature at hot water heater.Sr7741253179Unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Clover, South Carolina 29710

Mitch H.

Job Details: 03/31/2025

"Removed evaporator cover. Melted ice from evaporator. Removed and replaced evaporator fan motor and defrost heater. Reassembled. Pulled refrigerator out, removed and replaced main control. Plugged back in. All components operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPB2

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 03/31/2025

"Complaint customer stating that it will not wash dishes. Checked for error codes and its giving. F4 e3 f7 e1, during diagnostics. Motor failure. Soap is not dissolving and remains on the bottom of the tub. Ordering wash motor.; ordrng 1 W11613479 (MOTOR/SUMP)"

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near Oxford, Massachusetts 01540

Glenn

Job Details: 03/31/2025

Found out of balance error test3d washer operation all tested ok customer instruction on loading and soap usage all ok

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Meriden, Connecticut 06450

Andre

Job Details: 03/31/2025

Ck unit upon arrival and found F7F1 error code tachometer missing. Install actuator from truck stock and calibrate unit. Ran quick wash and unit now operating to manufacturers specs ; used 1 W10913953 (Actuator) from stock

We serviced a

AMANA DRYER

Model NED5800HW1

Near Grafton, Massachusetts 01560

Glenn

Job Details: 03/31/2025

Found open dryer element replaced element tested all ok ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

GE REFRIGERATOR

Model P F S S 5 R K Z A S

Near Salisbury, North Carolina 28147

Johnny

Job Details: 03/31/2025

Burnt out relay on control causing unit to behave erratically. Quoted cx. Collected trip fee.

We serviced a

ELECTROLUX DRYER

Model EFMG517SIWO

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 03/31/2025

"Inspected and found idler pulley lubricant dried out, relubricated and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model KRMF706ESS95

Near Meriden, Connecticut 06450

Andre

Job Details: 03/31/2025

Ck unit upon arrival per customer unit has been shutting down on its own and when pull unit out unit would come back on. Check outlet and found 121VAC between neutral and line voltage and only 7VAC between ground and Line voltage. Customer will correct issue with electrical

We serviced a

AMANA DRYER

Model NED4655EW1

Near Torrington, Connecticut 06790

Andre

Job Details: 03/31/2025

"Ck unit upon arrival found unit jump starting check voltage and all voltage checks good, install start button and inform customer to push all the way down to start unit. Operating unit multiple time before departure in front customer and unit operating to specs ; dspstn on spec-tagged invntry: 1 W10857612 TIMER"

We serviced a

MAYTAG REFRIGERATOR FDB

Model MFI2570FEZ12

Near Torrington, Connecticut 06790

Andre

Job Details: 03/31/2025

Ck unit upon arrival and found unit has seal system issue tap system and unit has full charge no leaks all copper lines no aluminum order parts to complete repair 2time on return visit ; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Coupler) and 1 W11109499 (Drier) and 1 2time (2Tim)

We serviced a

WHIRLPOOL WASHER TL

Model WTW5010LW0

Near Charlotte, North Carolina 28213

Johnny

Job Details: 03/29/2025

"Cx stated unit not working. Had a f9e1 drain error code, discovered broken drain pump wire. Replaced harness. Ran service cycle, working as designed.; used 1 W11643701 (HARNESS LOWER) from stock"

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