We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/06/2023
Washer shaking during HSS. Tested and found everything working normal but the agitator is warped needs new. ; ordrng 1 W11550891 (Agitator)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/06/2023
Dishes not cleaning. Found 120vac at motor but not pumping. Needs new motor. Replaced sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/06/2023
Dryer not heating. Tested supply power at terminal block. Found 0vac between L2-N and 43v between L1-L-2 tried resetting breaker with no luck. Customer must resolve power problem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/06/2023
Icemaker not working. Found E5. Icemaker cycled and filled. Replaced icemaker and reset power. Cycled and filled icemaker. Please allow 24hrs for ice protection. ; used 1 W11658802 (ICE MAKER) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Windham, CT 06226
Jeremy B.
Job Details: 06/06/2023
"Bake and broil not working. Found terminal block cracked. Replaced terminal block and tested bake and broil still not working. Measured proper supply power. Bake and broil element check hood. Fuse is good. Found 240vac output from control. Found wire shorted to ground and broke the wire. Repaired the wire and tested bake and broil now working. Needs new main harness!!; ordrng 1 W11529071 (Harness), used 1 WPW10245259 (TERMINAL BLOCK) from stock"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Kershaw, SC 29067
Jonathan J.
Job Details: 06/06/2023
"Complaint door seal, coming apart, torn into pieces. I found door seal is coming apart. Complaint also dryer is taking multiple cycles to dry. I found dryer vent was completely collapsed. Causing Four drodge performance issues. No additional issues found after adjusting vent will have to order door gasket to completely fix. Office to call customer when parts come in. ; rqstng P&A on 1 Wp279368 (Adhesive) and 1 W10861521 (Seal)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/06/2023
"Complaint dishwasher leaking from the door area. Dishwasher will not complete a cycle within the first five minutes. Dishwasher will shut itself down and start going. Ti da Di dong. Chiming I felt door gasket had collapsed in top left-hand corner, creating a leak I found drain plug on disposer was still intact. House is under construction as a remodel not a new build. I found dishwasher was in properly. Installed front of dishwasher was lower than the back of the dishwasher. Back of the dishwasher was jacked all the way up with leveling legs. I also found dishwasher was improperly wired, wired up backwards ground wire was being used as a hot wire white neutral wire was being used as a grounding wire. I fixed voltage issues I fixed, leveling issue. I fixed door gasket issue removed disposer drain plug, tested operations, verify dishwashers operating normally now with no further issues. Found no leaks found either. ; used 1 W11483553 (GASKET) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/06/2023
"Complaint, heavy steam occurring on the inside of the microwave moisture condensing in between door glass. I found Vince covers were not removed from the top of the vent microwave is venting. Inside of the house vent covers were creating an air restriction, preventing steam and moisture from exiting the inside of a microwave. I found microwave is heating normally for the specific model new heating issues found no additional venting issues found after removing the covers. No additional issues found using the paper towel method on the vent system. Everything working normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/06/2023
Customer canceled at door says he has a lowes extended warranty and lowes told him it was covered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28278
Robert A.
Job Details: 06/06/2023
"Cx complaint that the unit intermittently does not cooling. I inspected the unit to confirm the complaint. I found the evap fan, condensor fan and compressor are running fine. At the moment the unit is cooling fine in both areas (2degrees/38degrees). I ran multiple tests, all components are working fine independently. Cx said this issue has happened multiple times. I asked if there has been power outages recently, he said no. Im ordering a new control board to resolve the issue.; ordrng 1 W11224256 (Control board) and 1 W11579559 (UI control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28210
Robert A.
Job Details: 06/06/2023
Cx complaint that the unit is tearing clothes during cycles. I inspected the unit to confirm the complaint. I found no error codes and all components passed the service cycle. I noticed the wash plate cap has a hard time staying in place. I removed the cap and found one of the cap bent outward not allowing the cap to sit level. The clothes are getting caught on the uneven cap during cycles. Im ordering a new cap to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11510462 (Washplate cap)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Charlotte, NC 28277
Robert A.
Job Details: 06/06/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Grafton, MA 01536
Amanda R.
Job Details: 06/06/2023
Compressor kicking off on overload tried new start relay doing same thing needs sealed system work part covered ; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Matthews, NC 28105
Robert A.
Job Details: 06/06/2023
"Cx complaint that the unit does not wash the dishes. I inspected the unit to confirm the complaint. I found error codes: F4e3 f7e1. I cleared the codes and ran a service cycle, the unit fills and drains but no wash action. Th unit needs a new sump motor assembly. I installed the part from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11025157 (Sump motor) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Shrewsbury, MA 01545
Amanda R.
Job Details: 06/06/2023
Left door hinge spring broken replaced left door hinge operation normal left right door hinge with customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Worcester, MA 01603
Amanda R.
Job Details: 06/06/2023
Complaint doors not closing on there own ice cream not as hard showed customer how to adjust temp leveled unit ff door closing on its own now
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Sturbridge, MA 01566
Amanda R.
Job Details: 06/06/2023
Replaced basket calibrated unit operation normal
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Indian Land, SC 29707
Jonathan J.
Job Details: 06/06/2023
Complaints. Royal element in microwave has fallen will not stay up. The builder came out. Tried to repair could not repair. House is a new build. I found support ceramic was broken. I replaced support on the specific model. Everything Hass to come completely apart to access. Supports support is between insulating material And solid sheet of metal back panels front panels entire top of microwave control board magnetron everything Hass to come completely off to repair. I tested operations after replacing support. No additional issues found with microwave at this time. Oven is also heating just fine. All lights are functional.
We serviced a
MAYTAG RANGE
Model MGR8800FZ0
Near Indian Land, SC 29707
Jonathan J.
Job Details: 06/06/2023
Complaint safety hi co2 setting off co2 alarms in home while in use. cooktop has unbalanced burn on cooktop fire department stated creating hi co2 long bake times improper heating in oven also. I found aluminum in oven bottom blocking vents completely creating improper venting and hi amounts of co2 to occur due to improper venting. I found heavy grease oil on and around burners creating slow ignition uneven unbalanced burn. I found cookware in warming drawer creating intermittent poor bake ignition gas smell to occur. customer also leaves oven door open during preheat and while oven is at temp. Causing unit to be Slow to bake. oven is equipped to turn heating off after 1 min of door being open causing long bake times. Issues I found are due to customer not knowing proper usage of how gas ovens work and improper usage and cleaning.whirlpool safety File number 7736535058 whirlpool tech line file number 7736568255.
We serviced a
KITCHENAID RANGE HOOD
Model KXD4636YSS5
Near Charlotte, NC 28211
Robert A.
Job Details: 06/06/2023
"Cx complaint that the downdraft is not going down. I inspected the unit and confirmed the complaint. The fan works fine. The downdraft motor runs and responds when the button is pressed, but you can hear the motor stressing from the downdraft not descending. Even assisting the descent by hand does not help, not noise gets louder. Im ordering a new motor assembly to resolve the issue for the return visit.; ordrng 1 W11187731 (Motor assembly)"
We serviced a
GE RANGE
Model JGBS66REK4SS
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 06/06/2023
Complaint oven is not heating properly I found ignitor had failed. I replaced ignitor with universal style ignitor. I tested operation no additional issues found. Cooktop and oven are all working. Just fine now. No additional issues found. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near East Hartford, CT 06118
Chuck M.
Job Details: 06/06/2023
Customer complaint is that refrigerator is not cooling properly. Arrived and did not have purchased receipt available. Customer said they will got to store to get receipt and call to reschedule.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Hartford, CT 06114
Chuck M.
Job Details: 06/06/2023
Customer complaint is that water is left in tub. Inspected and found drain hose is too long. After drain cycle plenty of water is left in hose and backs up into washer.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Paxton, MA 01612
Chris B.
Job Details: 06/06/2023
Replaced sump pump and unit running normal. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hartford, CT 06106
Chuck M.
Job Details: 06/06/2023
Customer complaint is that food freezing in FF section and not freezing properly in freezer. Inspected and found freezer packed randomly and should be better organized. Found gasket not making proper contact with cabinet. Corrected with blow dryer. Kitchen floor is not level in front of refrigerator. Advised customer to shim refrigerator and organize items in freezer.
We serviced a
LG DRYER
Model DLE1101W
Near Wethersfield, CT 06109
Chuck M.
Job Details: 06/06/2023
Installed blower thermostat and tested. Dryer is heating and running properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWQ02
Near Wethersfield, CT 06109
Chuck M.
Job Details: 06/06/2023
Customer complaint is that control was not responding. Inspected and found control button not working and damper was stuck closed. Replaced control and programmed. Tested and damper is working properly. ; used 1 WPW10503278 (CNTRL-ELEC) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Rocky Hill, CT 06067
Chuck M.
Job Details: 06/06/2023
Customer complaint is that food was freezing on left side of FF section. Ran damper test #3 and damper open and closed. Exited diagnostics and damper remained open. Replaced from T/S and advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 W11164593 (DAMPER CNTRL) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KBS0
Near Holden, MA 01520
Chris B.
Job Details: 06/06/2023
Replaced part and unit running normal. No leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Worcester, MA 01602
Chris B.
Job Details: 06/06/2023
Replaced part and unit running normal. Wash Pump working great. No leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Worcester, MA 01609
Chris B.
Job Details: 06/06/2023
Complaint that the unit is not responding properly and cant access diagnostic. Will order parts for a return visit.; ordrng 1 W11116422 (Control Panel) and 1 W11368911 (Control Ui) and 1 W11174872 (Door Panel) and 1 W11178521 (Nameplate)
We serviced a
LG REFRIGERATOR
Model LFX25950SB
Near Belchertown, MA 01007
Chris B.
Job Details: 06/06/2023
Complaint that the unit is randomly freezing the milk and other liquids in the fresh food section. Found bad damper and control board. Thermistor reading is good @16.54k ohms. Customer will think about it.customer has 7 days to waive trip fee into labor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, MA 01007
Chris B.
Job Details: 06/06/2023
"Complaint that the unit is not making ice and the bottom back is very noisy. Ran diagnostic and found bad ice maker and condenser coil touching the cabin. Will order parts for a return trip. Customer will have the unit pulled forward to work on the back. Customer asked for Chris to return. ; ordrng 2 W11661094 (Sleeve)s, dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/06/2023
"Customer complained of noise and that unit taking too long to dry, customer said he cleaned out vent. Found vent was smashed and turning in loops behinde dryer. When pushing unit back made sure flex wasnt smashed in, informed customer to not pushed unit too far back to press flex flat. Also found pulley wheel locked up replaced pulley wheel from ts. Reassembled unit and unit now working properly with no noise. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/06/2023
"Return to install parts. Installed control and found control not part designed for unit. Defrosted unit and cleared drain line to prevent leaking. Called Randy Randy found kit with board because board was no longer available. Called customer and Informed customer will call when part comes in. ; ordrng 1 W11533213 (Control kit), dspstn on spec-tagged invntry: 1 W11333076 CNTRL-ELEC"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/06/2023
"Customer complained too rack wheels broke off, confirmed complaint. Replaced both adjusters on top rack from ts. Reassembled unit and ran unit. Unit rack now working and verified proper operation. ; used 1 W10712395 (Adjuster) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Belmont, NC 28012
Ryan S.
Job Details: 06/06/2023
"Customer complained unit fills to top with every selection and load. Upon arrival ran. Checked pressure switch hose and hose was not obstructed, blew through hose and air is freely traveling to basket to control and is connected properly to control and tub. Normal load with auto fill setting. Unit filled with water to a little over half to 3/4 of basket and started wash. Drained unit and ran quick wash with auto fill , unit filled with water to 1/4 of basket to under half and started washing. Called techline techline confirmed that water level is different at every load said that unit will fill different levels of water auto sensing will be different levels. And deep fill will always be that highest amount of water. , be around where water level is going. Unit is working as designed. SR#7736566631 informed customer unit is working as designed this model will work this way."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Southampton, MA 01073
Roger R.
Job Details: 06/06/2023
Found unit has a bad shift actuator. Quoted $79.99 for part and $199 labor. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Granby, MA 01033
Roger R.
Job Details: 06/06/2023
Found unit has a bad main wash pump assembly. Quoted$204.99 for new pump w11665769 and $239 labor. Customer declined repair at this time.
We serviced a
ELECTROLUX OVEN
Model EW30EW55GS4
Near Chicopee, MA 01020
Roger R.
Job Details: 06/06/2023
"Found unit has a bad relay board for the oven. Quoted $329.99 for part and $239 labor charge. Will order parts and return to install. ; ordrng 1 316443918 (Board, relay)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Killingly, CT 06239
Chris B.
Job Details: 06/05/2023
Complaint that the unit is not washing correctly. Found tub not draining. Bad drain pump and broken harness wire. Will order parts for a return visit.; ordrng 1 W11399437 (Drain Pump) and 1 W11643701 (Lower Harness Wire)
We serviced a
MAYTAG DRYER
Model MEDP575GW
Near Belchertown, MA 01007
Roger R.
Job Details: 06/05/2023
Installed new dryer repair kit from truck stop. Fixed clunking sound. Tested ok.; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Indian Trail, NC 28079
Robert A.
Job Details: 06/05/2023
"Cx complaint that the unit is not cooling in the RC. I inspected the and unit and confirmed the complaint. The RC temp is 53degrees, the FC is -4degrees. The fans are working fine, I found ice building on the RC evap wall. The unit needs a new evap cover to replace the evap thermistor. I went into diagnostic mode (test 96) and switched the unit into 8 hr timed defrost until we return with the part. Im ordering the part for the return visit.; ordrng 1 W11395558 (RC Evap cover)"
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near West Hartford, CT 06119
Chuck M.
Job Details: 06/05/2023
Dryer was not starting. Inspected and found thermal fuse open. Replaced from T/S and tested. Dryer is working properly. Advised customer to clean venting. Its not blowing outside properly. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Farmington, CT 06032
Ruben C.
Job Details: 06/05/2023
Could not call techline in training gearcase is making noise again when washing and basket has wobble ordering gearcase hub and basket; rqstng P&A on 1 W10554251 (Basket) and 1 WP389140 (Hub) and 1 WP21366 (Scanner nut) and 1 W11454741 (Gearcase) and 1 W10721967 (Splutch) and 1 W10780045 (Dampers)
We serviced a
LG REFRIGERATOR
Model LFXS29766S/00
Near Chicopee, MA 01020
Mike K.
Job Details: 06/05/2023
"Not cooling either section, room temp. Compressor and fans running. It is a sealed system error. Customer knows compressor might be covered by LG, but gave quote for us to complete repairR134a unit.Quoted for compressor/evaporator/drier and labor; ordrng 1 TCA38151706 (Compressor) and 1 ADL73600903 (Evaporator) and 1 WPW10143759 (Drier) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Enfield, CT 06082
Gary V.
Job Details: 06/05/2023
"Inspected and found no problems at this time, all fans, compressor, dampers and switches all test normal at this time. Customer will monitor unit."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS02
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 06/05/2023
Installed new icemaker and tested and it filled with no leaks. Recommend throwing first batch away.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Farmington, CT 06032
Ruben C.
Job Details: 06/05/2023
Replaced harness control and actuator ran diagnostics normally ran drain and spin normal
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/05/2023
Installed new motor and tan self test.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Belchertown, MA 01007
Roger R.
Job Details: 06/05/2023
Found clog in the vent hose. Informed customer there is nothing wrong with unit mechanically. Recommend having vent cleared.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Granby, MA 01033
Roger R.
Job Details: 06/05/2023
"Found defrost drain in freezer backed up and draining slowly. Cleared frost and ice and checked and found dirty duckbill on defrost line at machine compartment. Cleared and drains nice now. Reassembled and checked, all okay"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near West Hartford, CT 06119
Chuck M.
Job Details: 06/05/2023
Arrived to install rail kit and found the original rails were never installed. Customer must have rails installed. To correct door issue. Left parts with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 06/05/2023
Installed new driver board and lights now work. Found fill tube on icemaker frozen. Cleared tube and conducted fill test please allow 2;hrs for ice production.
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Hartford, CT 06112
Chuck M.
Job Details: 06/05/2023
Customer complaint is that dryer is not heating. Inspected and found element open. Ordered element. ; ordrng 1 WP3403591 (element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, MA 01108
Roger R.
Job Details: 06/05/2023
Found unit had not been defrosting properly due to loose connection at brown wire from freezer harness to heater. Reinserted the pin into the connector and the reconnected heated to circuit. Ran diagnostic tests and confirmed heater was working and defrosting coils. Finished thawing coils a pen reset controls to normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Chicopee, MA 01013
Roger R.
Job Details: 06/05/2023
Installed new upper freezer drawer rails. All okay.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Springfield, MA 01104
Roger R.
Job Details: 06/05/2023
Found unit had a worn hub on basket shaft. Replaced and checked. Recalibrated unit. ; used 1 W10528947 (HUB) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hartford, CT 06112
Chuck M.
Job Details: 06/05/2023
Replaced control and tested. Washer is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Manchester, CT 06042
Chuck M.
Job Details: 06/05/2023
Installed inlet valve and kit. Tested and no leaks found.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Southampton, MA 01073
Mike K.
Job Details: 06/05/2023
"Replaced gear case, cam, belt washplate w/screw and new screws on guard.Ran auto test fine.; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Holyoke, MA 01040
Mike K.
Job Details: 06/05/2023
"Cs says unit has been clicking and not cooling, on arrival fans and compressor are running. Freezer is cool, but not freezing.Removed Evap cover and icebuild up in upper right corner, no other frost pattern. Sealed system issue. Quoted for compressor/Evap/labor r134a unit.Denied and collected for service call only"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Enfield, CT 06082
Gary V.
Job Details: 06/05/2023
Installed new gearcase and ran test and cycled fine.; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Ellington, CT 06029
Gary V.
Job Details: 06/05/2023
"Arrived and no answer at door or phone, they will need to reschedule. ; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Simsbury, CT 06092
Gary V.
Job Details: 06/05/2023
"Inspected and found L2 line to motor connector for heat loose, tightened and adjusted, cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Canton, CT 06019
Gary V.
Job Details: 06/05/2023
"Inspected and found no ice production, found no fault codes, found both compartment temps set at warmest settings, turned settings back to normal temps, customer going to monitor. No other problems found today."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Simsbury, CT 06089
Gary V.
Job Details: 06/05/2023
"Installed new spin basket and cycled,tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, CT 06095
Gary V.
Job Details: 06/05/2023
"Inspected and found e5 fault for defective ice maker, will order and call when part becomes available.; ordrng 1 W11658802 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Windsor Locks, CT 06096
Gary V.
Job Details: 06/05/2023
"Inspected and found right side ff door gasket torn, replaced with new gasket and tested fine.; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Charlotte, NC 28262
Jenn F.
Job Details: 06/05/2023
New construction. Complaint making noise. Ran the unit and cycled the ice maker. Unit is operating normally. All sounds are normal operating noises. Did not hear anything else. Advised to have tenant record the sound if it returns.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS
Near Matthews, NC 28105
Robert A.
Job Details: 06/05/2023
Cx complaint that the unit door freely swings open without resistance. I inspected the unit to confirmed the complaint. I found the left hinge hook popped out of place. I secured the hinge hook position and tested the door multiple times for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Charlotte, NC 28270
Robert A.
Job Details: 06/05/2023
"Cx complaint that the unit is not allowing her to select a dry setting. I inspected the unit to confirm the complaint. I found no error codes. I tested all the buttons, all worked fine. I tested the dry button to address her issue, the button responded, lit and worked fine. I ran a quick cycle to test the components, all are good. Th unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/05/2023
"Upon arrival unit was unplugged and pulled out. Plugged unit in and compressor started, compressor kicked out shortly after, replaced start device and unit still kicking out shortly after starting.Needs compressor . Unit is R600, put in sticky note. Ordering compressor with lock ring fittings. Drier with lockring fittings, process valve and 2xtimeframe. I formed customer office will call when authorizated and parts come in. ; rqstng P&A on 1 W11580057 (Compressor) and 1 W11504415 (Compressor part1) and 1 W11504431 (Compressor part2) and 1 W11506619 (Compressor part3) and 1 W11109499 (Drier) and 1 W11504433 (Drier part 1) and 1 W11504447 (Drier part2) and 1 W11506635 (Process valve) and 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/05/2023
"Customer complained unit not cooling at all. Upon arrival plugged unit and and found compressor to running. Ran service test 4 and compressor still not running. Needs compressor , unit is r600. Ordering compressor w lock ring fittings. Filter drier with lock ring fittings , process tube and 2xtimeframe. Put r600 in sticky note. Informed customer office will call to schedule return call, customer wanted me to tell whirlpool that his mother has medications that need to be refrigerated and had to buy small unit until its fixed. Hes very unhappy with whirlpool . He wanted me to not theses things. Informed customer office will call when parts come in and we will do every ring to fix the unit as timely as possible. Customer was very polite to technician(me). ; rqstng P&A on 1 W11557671 (Compressor) and 1 W11504415 (Compressor part1), ordrng 1 W11504431 (Compressor part2), rqstng P&A on 1 W11506619 (Compressor part3) and 1 W11109499 (Direr) and 1 W11504433 (Drier part1) and 1 W11504447 (Drier part2) and 1 W11506635 (Process valve) and 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near West Springfield, MA 01089
Mike K.
Job Details: 06/05/2023
"Unit under 1 yr warranty per service bench, just purchased. Says it continues to leak from dispenser. Did not leak while I was here. I did disconnect water line at top of door and add silicone to line at connector.Ran water on/off multiple times and watched for 15 minutes with no leak.If reoccurs order dispenser tube WPW10499015, valve to hinge tube W11579166 and valve W11579561."
We serviced a
WHIRLPOOL RANGE
Model JDRP436WP03
Near Charlotte, NC 28209
Robert A.
Job Details: 06/05/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Charlotte, NC 28208
Robert A.
Job Details: 06/05/2023
"Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. I found the unit is getting 122v at the control and 243v at the terminal block. The drum light turns on when the door is open. I checked the ribbon connector at the UI, it was loose. I secured the ribbon connector and tested the unit for the cx. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Pineville, NC 28134
Ryan S.
Job Details: 06/05/2023
"Retuned to install new control, ran u it and cut popped and cut off when it got to drain . Inspected drain pump and harness but didnt see any loose wires, cuts or that drain pump visually bad. Found drain pump resistance lower than normal. Unit drain pump could have caused previous issue. It couldnt test unit unit control was replaced. Unit unlocked and started normally just cut off and popped causing control board to short, no thermal damage noted on new board but thermal smell noticed. Ordering harness also in case of short in wires . Has continuity through wires to pump to board but still not sure of its a minor short somewhere. Ordering control board , harness and drain pump. Informed customer office will call when parts come in and job is authorized. ; ordrng 1 W11543994 (Control) and 1 W11590868 (Hanress) and 1 W11399437 (Dran pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/05/2023
"Retuned to install led ordered, customer complained of a noise. Found rc frozen over. Found evap fan , thermistors and everything checked good , ordering control board. Installed led and led now working. ; ordrng 1 W11333076 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV03
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/05/2023
Customer complained water is a little less but still coming back. Inspected unit and absolutely no water in refrigerator area. Ordering both gaskets for refrigerator doors. Found gaskets arent sealing properly at bottom. Mullion is not sweating at all. Scheduled return call for 6-13-23 am.; ordrng 2 W10861004 (Gasket)s
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/05/2023
"Customer complained unit wont heat up on bake. Ran unit on bake and ignitor just clicking. Replaced bake ignitor on bottom of oven, also replaced harness to upper and lower ignitor. Ran unit and both igniters just clicking. Getting gas to igniters because you can smell gas after igniters try to start. Found F3e0 replaced temp sensor from ts. Ran unit again still nothing. Called techline. Found just had to readjust distance to fro ignitor to burner tube. sr#7736556849 showed customer unit heating. Verified proper operation. ; used 1 WPW10181986 (SENSOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Woodstock, CT 06282
Chris B.
Job Details: 06/05/2023
Complaint that the unit is making noises while at night. Verified and ran diagnostic test. Found no issues with the refrigerator. Mentioned to the customer that the sound of the evaporator and condenser fans are a normal sound.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Woodstock, CT 06281
Chris B.
Job Details: 06/05/2023
Complaint that the unit is frosting up in the freezer side. Found door liner unglued to the door not letting the door to close properly. Will order new door and gasket. Mentioned to the customer that as soon as part is delivered to the home to verify it for no damages.; ordrng 1 W11465903 (Freezer Door) and 1 W10355591 (Gasket) and 1 W11573367 (Rubber Bumper)
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Mansfield, CT 06250
Chris B.
Job Details: 06/05/2023
Complaint that the soap dispenser is not working. Replaced part and ran a diagnostic cycle. Dishwasher working properly.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Gastonia, NC 28056
Ryan S.
Job Details: 06/05/2023
Retuned to install gearcase and Washplate. Had to cut off wqshplate. Installed gearcase and Washplate. Reassembled and ran calibration and then high speed spin and showed customer unit spinning with no extra noise. Verified proper operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fort Mill, SC 29715
Mitch H.
Job Details: 06/05/2023
Replaced condenser fan motor and blade. Plugged unit back in waited for compressor and fan to start. Operating properly and quietly.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/05/2023
"Checked seals, door, level of machine. No obvious signs of damage or leaks. Checked all hoses and connections, no leaks. No water under dishwasher or in drip tray. Ordering inner door and lower seal.; ordrng 1 W11559689 (Inner door) and 1 W11664713 (Lower seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/05/2023
"Checked and found that switch to ice maker was turned off. Customer wasnt aware of this. Turned ice maker on and tested. Ice maker cycled, returned to home position and filled properly. Ice maker tests good. No issues."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Southington, CT 06489
Jimmy R.
Job Details: 06/05/2023
"Replace transmission, clutch and wash plate then calibrate unit. Run unit and check for leaking and check all operations working to specs.; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W10754448 CLUTCH"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADW1
Near Meriden, CT 06451
Jimmy R.
Job Details: 06/05/2023
"Replace lower rack wheels, sump&motor assembly and adjust legs to stabilize unit. Ran and check unit for leaking and verify working unit working to specs. ; dspstn on spec-tagged invntry: 4 W10195416V WHEEL and 1 WPW10671942 MOTOR/SUMP"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Meriden, CT 06451
Jimmy R.
Job Details: 06/05/2023
Replace timer ran unit found heating and time now shutting off as to operation. Check unit for all operations now working to specs.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Stanley, NC 28164
Mark C.
Job Details: 06/05/2023
Unit starts to make a grinding noise towards the end of the cycle due to a damaged roller bearing. Unit keeps resetting due to a short in the control.; ordrng 1 W11525997 (Control)
We serviced a
WHIRLPOOL ICEMAKER
Model GZ25FSRXYY0
Near Charlotte, NC 28216
Mark C.
Job Details: 06/05/2023
Upon arriving units control panel is blank and unresponsive and the contents of the refrigerator is frozen completely. Found the units display was unplugged plugged unit back in unit is operating correctly. Display was in a perpetual state fast cool turned off fast cool and set unit to the recommended temperatures.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Charlotte, NC 28262
Jenn F.
Job Details: 06/05/2023
Complaint unit making noise. When the unit is running makes a popping noise. On shut down of the compressor makes a whining noise for a few minutes. Noise is the refrigerant. Have videos of the noise. Techline is not open currently will need to call back when they are.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Newington, CT 06111
Jeremy B.
Job Details: 06/05/2023
Found freezer door not closing properly causing frost in freezer. Used washer to lift door a little so it closes smooth. All checks ok. ; used 2 WP488881 (WASHER) from stock
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Manchester, CT 06040
Jeremy B.
Job Details: 06/05/2023
Dryer not heating. Found open thermal fuse. Replaced and tested control sending constant power to element. Heater tested good. Needs new control. The control is NLA! ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
MAYTAG RANGE
Model MER8800FZ3
Near Bolton, CT 06043
Jeremy B.
Job Details: 06/05/2023
Installed new element and tested found element still not cycling properly. Inspected inf switch and have been installing the wrong switch. Will reorder. ; ordrng 1 W10917724 (Switch)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Huntersville, NC 28078
Mark C.
Job Details: 06/05/2023
Units upper oven bake burner will not activate due to a faulty igniter. Ran unit on bake at 350 though unit has a smell it is not that of fuel it is a by product of the burning fuel. Inspected flame unit is blue no orange flames or tips flames are not raised or sunken. Quoted 387.99; rqstng P&A on 1 W11174122 (Igniter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Unionville, NC 28110
Jonathan J.
Job Details: 06/05/2023
"I replaced door gasket that was leaking. I replaced dispenser that was leaking last visit, allowing rinse agent to create an over sudsing condition. I replaced lower gasket seal. It was allowing dishwasher to leak out the bottom of the door a lot and I tested operations also replaced heating element that was stopping spray arm treating overspray condition causing dishwasher to leak as well, I ran a diagnostic cycle a test cycle calibration cycle as well as a one hour wash cycle. I verify dishwasher is no longer leaking. House is under construction customer. Use dishwasher and woke up and discovered floor was extremely squishy and water had come out from underneath the door of the dishwasher Since last visit ; dspstn on spec-tagged invntry: 1 W10703867 HEATER 1 W10861000 DISPENSER , and 1 W11177741 GASKET"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/05/2023
"Complaint, freezer door gasket in the top right hand corner is not ceiling water leaking on the floor issues occurring. Have a frost, heavy snow on ceiling and sides of the freezer. Icemaker is cycling fine icemaker is turned off. Will need to be turned on to work with switch. Water dispensing just fine. Found hose behind refrigerator was pinched, preventing water from dispensing from door and ice from making. No further issues found with refrigerator after adjusting door gasket, reforming door gasket and un pinching waterline hose. House is a new build still under heavy construction. no one has closed on the house yet."