Service History 235 - Advantage Appliance Repair

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB04

Near Fort Mill, SC 29707

Mitch H.

Job Details: 08/07/2023

"Replaced evaporator fan motor and control. Plugged unit back in,fan and all control functions operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Grafton, MA 01536

Chris B.

Job Details: 08/07/2023

Replaced all parts and unit running normal. Good frost pattern on the evap side. Mentioned to the customer to keep an eye on the cooling for the next few days. ; dspstn on spec-tagged invntry: 1 W11438736 THERMISTOR

We serviced a

LG WASHER

Model WT7100CW

Near Grafton, MA 01536

Chris B.

Job Details: 08/07/2023

Replaced all parts and unit running normal. Ran diagnostic test. Mentioned to the customer to run a few small to medium loads and keep an eye on the water level.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Grafton, MA 01536

Chris B.

Job Details: 08/07/2023

Complaint that the unit is not spinning out properly. Found bad hub. Wash Plate wouldnt come off. Will quote customer for parts and labor. Customer will contact the office if they decide to fix the washer. Customer has 7 days to waive the trip fee into labor. Collected trip fee.

We serviced a

N/A REFRIGERATOR

Model MFI2569VEM

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/07/2023

Complaints freezing food throughout the entire fresh food section also not dispensing water from the door not making ice. Hardly we have to replace the filter every two days for it to make even a trickle water filter bypass does nothing no change. I found filter housing is defective causing water issues and icemaker issues. I replaced all previously ordered parts ordering water issue parts ; rqstng P&A on 1 WP12956202 (Filter Housing assembly) and 1 67006322 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Berlin, CT 06037

Jimmy R.

Job Details: 08/07/2023

"Checked over unit and found moisture building up on mullion strip then dripping down onto freezer gasket, checked mullion and found not heating up when on checked voltage and power is being supplied mullion faulty. Replaced mullion and unit is now heating up and moisture will now go away, advised to leave heater on during the summer to stop moisture."

We serviced a

AMANA REFRIGERATOR

Model ASI12175GRS07

Near Southington, CT 06489

Jimmy R.

Job Details: 08/07/2023

"Checked over unit due to not making ice and water would not dispense found no water to dispenser or ice maker checked water supply and found water to connection, removed valve and checked water supply to main fill line and no water, loosened up water connection and water started to enter system. Found rubber gasket on waterline connection blocking water flow, fixed to stop from blocking replaced valve due to line leaking and replaced housings tested water and unit is now making ice and working to specs"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Worcester, MA 01604

Chris B.

Job Details: 08/07/2023

"After returning found the gear case drenched in oil as I recommended to change the gear case too with the harness wire and drain pump. Customer was still complaining of burnt oil smell. No burning of oil but yes theres a big oil leak. Changed all parts gear case, harness wire, drain pump, cams and unit running normal. No leaks detected. Roger left the part at customers house for me to install them."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Fort Mill, SC 29707

Mitch H.

Job Details: 08/07/2023

"Replaced evaporator fan motor, fan blade and harness. Tested, fan now operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"

We serviced a

LG WASHER

Model WM3370HWA

Near Hampden, MA 01036

Roger R.

Job Details: 08/07/2023

"Installed new pump. During installation found outer boot clamp rusty and broken. Needs new clamp ACA56078801 charged part only $24.95 will order and return. ; ordrng 1 ACA56078801 (Clamp, outer door spring)"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ10

Near Charlotte, NC 28226

Jeff L.

Job Details: 08/07/2023

"Found ice maker arm in the up locked position, dropped arm down the ice maker immediately began to cycle. There was froze water in mold which it dumped. Unit ran and checked ok.(Call complete)"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Charlotte, NC 28270

Jeff L.

Job Details: 08/07/2023

"Found oven light not cutting off when door is shut. Found 3 screws out of bottom of door replaced those. Also found door handle loose tightened it. The door is not closing all the way to cut light off, I can push against the center top of door and light goes out. The oven latch is fine, if I push latch with finger light goes out. At this time Im ordering door hinges. Also need to adjust gas flow to right front burner taking a little longer to light because of gas pressure coming the gas valve need to adjust that when come back.Part#W11568813Part#W11568813; ordrng 1 W11568813 (Rh hinge) and 1 W11568941 (Lh hinge)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Charlotte, NC 28270

Jeff L.

Job Details: 08/07/2023

Call this number when heading out 704-201-5214 Found door lock broke will not latch to cabinet of machine. Will need to order door lock.Part#W11394572; ordrng 1 W11394572 (Lid lock)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/07/2023

"Customer complained unit wont wash good. Also said deferent wont dispense. Upon arrival found no error codes. Ran cycle and unit filled with water and started. Unit working as designed, informed customer unit working as designed and he will have to pay trip fee. Customer said hes going to call whirlpool, and complain to them would t pay trip fee. So left call. Was going to call tech line to inform unit is working as designed but techline is in training and closed."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Gastonia, NC 28052

Ryan S.

Job Details: 08/07/2023

"Customer complained unit wont go into spin. Found speed sensor fault. Inspected under actuator and found insulation , leaves and twine inside gearcase, mouse had made nest in gearcase, which obstructed actuator, informed customer unit wouldnt be covered under warning and she got really mad and refused to pay, so left call."

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Dallas, NC 28034

Ryan S.

Job Details: 08/07/2023

Customer complained unit wont shut off. Found unit partially full of water and drain pump running but now working. Needs drain pump. Called safety authorization #m183qs1wpl1 replaced drain pump . Verified proper operation. ; used 1 W11399437 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Mount Holly, NC 28120

Ryan S.

Job Details: 08/07/2023

"Retuned to install parts ordered by previous tech, installed parts and verified unit heating. Informed customer to set up Wi-Fi connection and call help line if needed after that. Verified proper operation and showed customer."

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2476SF0A

Near Mooresville, NC 28115

Mark C.

Job Details: 08/07/2023

"Unit is slightly out of level causing a slow leak. Leveled unit, unit is fully operational with no leaks."

We serviced a

MAYTAG REFRIGERATOR

Model MFX2676FRZ00

Near Mooresville, NC 28115

Mark C.

Job Details: 08/07/2023

Units freezer led is out as well as the rear led under the ice box replaced modules unit is fully operational.; used 1 W10695459 (Module) from stock

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US

Near Matthews, NC 28105

Jeff L.

Job Details: 08/07/2023

Found dishwasher drain pump bad. The customer has to get a floor person out to remove part of the flooring to get dishwasher out. Customer had servicer out before us and was told the same thing. At this time Im collecting trip and diagnostics charge and advised customer that the estimate was good for 7 days. I sent estimate to customer. (IF WE DO JOB DISHWASHER HAS TO BE OUT OF HOLE)(Call Complete)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Matthews, NC 28105

Jeff L.

Job Details: 08/07/2023

Machine is filling and agitating and spinning. Customer was not quite sure how to operate unit. This will be a installation and instruction call. I educated the customer on how to operate unit. Put unit into diagnostic mode had no fault codes present. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11158830 CAPACITOR

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL03

Near Matthews, NC 28104

Jonathan J.

Job Details: 08/07/2023

Complaint microwave makes a clicking noise will not start making a burning smell. I found thermal event has occurred at thermal cut out. I replaced thermal cut out harness assembly. No additional issues found everything is working normally. File number 7737031034 tech line file number. Parts and labor authorization number j183qn1wpl1 part and labor autho number.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS

Near Hartford, CT 06120

Chuck M.

Job Details: 08/07/2023

Arrived to diagnose range. Apartment has roach infestation. Took pic behind range.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW1

Near West Hartford, CT 06117

Chuck M.

Job Details: 08/07/2023

Customer complaint is that washer makes a clicking noise during agitate. Customer put a towel in washer and started normal cycle. No noise found. Customer will try to record noise.

We serviced a

KITCHENAID REFRIGERATOR

Model KSRB25QABL10

Near Medfield, MA 02052

Aimee Z.

Job Details: 08/07/2023

Found air leak freezer. Door is bowed lower inside of freezer doorGasket wouldnt helpDoor no longer available j

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Fort Mill, SC 29715

Mitch H.

Job Details: 08/07/2023

"Tested and ran diagnostics tests 57 and 56, found E5 thermistor error. Replaced ice maker , ran test 57 and 45. Ice maker cycled and returned to home position correctly. Valve activated and filled properly.; used 1 W11658802 (Ice maker) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Ludlow, MA 01056

Roger R.

Job Details: 08/07/2023

Found unit working as designed but customer is unsatisfied with performance. Found no unusual noises. Customer showed me clothes with dirty arm pits. See photo. Instructed on loading and detergent usage.

We serviced a

SAMSUNG RANGE

Model NE58F9500SS

Near Chicopee, MA 01020

Roger R.

Job Details: 08/07/2023

Found right front burner control fail causing unit to heat on high at all times. Quoted $177.35 for part DG44-01006A and $239 labor. Cust declined repair. If customer decides to repair balance due is $298.43

We serviced a

FRIGIDAIRE DISHWASHER

Model GLD2445RFC0

Near Chicopee, MA 01013

Roger R.

Job Details: 08/07/2023

"Found upper spray arm had come apart. Quoted $41.22 for new arm and $239 labor rate. Ordering part 5304506516 and will call when part is available ; ordrng 1 5304506516 (Arm ,spray)"

We serviced a

WHIRLPOOL DRYER

Model WGD4900XW0

Near Longmeadow, MA 01106

Roger R.

Job Details: 08/07/2023

Found failed thermal fuse. Replaced and checked. All okay; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Chicopee, MA 01020

Roger R.

Job Details: 08/07/2023

Complaint of no ice. Found error code E5 at service test 56 which indicates a bad sensor in the ice maker. Replaced with new ice maker and ran fill test. Water fill sounded normal. ; used 1 W11658802 (ICE MAKER) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Charlotte, NC 28269

Robert A.

Job Details: 08/07/2023

"I installed the ordered part and tested the unit for the cx. The unit is working as designed. However the new door color is wrong, the unit needs stainless steel but black stainless was ordered. Im ordering the part for the return visit.; ordrng 1 W11173823 (MW door)"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Charlotte, NC 28269

Robert A.

Job Details: 08/07/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.o; dspstn on spec-tagged invntry: 1 279973 THERMAL KIT

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DS01

Near Matthews, NC 28104

Jonathan J.

Job Details: 08/07/2023

"Replaced user interface, tested operations no additional issues found at this time. Microwave is heating and operating normally."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Unionville, NC 28110

Jonathan J.

Job Details: 08/07/2023

Complaint light intermittently works in microwave. I found pin connector. Going to transformer at main control. Micro appliance manager was unplugged. I secured connector tested operations no additional issues. Found all lights are now working. Microwave is heating fine. Oven has no issues.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS05

Near Belmont, NC 28012

Ryan S.

Job Details: 08/07/2023

"Customer complained unit want level, unit had scratches in back panel and that the back panel was getting too hot. Informed customer scratches werent covered under 1 year warranty just 30 day warranty, customer didnt want to pay to get fixed. Found heat from vent was what was making panel hot. Informed customer this was part of the dsign and they would have to call whirlpool for any issues with not liking the design . Leveled unit by raising back legs . Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/07/2023

"Customer complained unit wont go past fill. Found long fill error and motor error. Ran service mode and found motor just humming during spin and agitate, replaced capacitor from ts. Found unit was not properly hooked up to drain line, drain line was taped to drain line in home causing suction and syphon issues informed cus to get drain line Plummed to properly hook up drain line. Went into service mode all all functions are working properly in service mode. Issue with filling must be intermittent. But informed customer to get fixed so that unit can fill properly. Verified proper operation other than issue with plumbing that customer must get fixed , informed her that this isnt the machines issue its an issue with the home and plumbing. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/07/2023

"Customer complained of no ice, found ice maker faulty. Replaced ice maker and unit now working. Verified icemaker filled."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/07/2023

Upon arrival customer didnt have warranty info. They said they called Jenn air and Jen air said they had a 3 year warranty. Informed customer they only had 2 year with extended parts warranty. Customer wanted to call warranty company and didnt want to pay today. Left call.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Charlotte, NC 28270

Jeff L.

Job Details: 08/07/2023

"Lid lock was broke in half, replaced lid lock put unit into test mode all operations are normal no fault codes. Unit ran and checked ok.Part#W11457841(Call complete); used 1 W11457841 (Lid strike) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QMW02

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/07/2023

Found there was a smell of some kind of odor could not actually determine the smell. I pulled back cover off evaporator and checked lines and connections for a blow out and also looked at walls to see any signs of blowout I found nothing. The evaporator was silver and shiny as it should be. I checked fresh food side of fridge and smell barely present in there. I called whirlpool safety team and gave them my diagnosis. I spoke with (Eric). I advised customer at this time I cannot find anything on the fridge causing the smell to let it run a few days with baking soda in it as well as clean it real good and see if the smell goes away.(Call complete)

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/07/2023

Replaced both parts on fridge unit cycled and called for water. Unit ran and checked ok(Call complete)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Monroe, NC 28112

Jonathan J.

Job Details: 08/07/2023

Complaint Heating Element - SP W11540964 - Special Project S17304. I replaced heater per special project instructions. I tested operation inspected for leaks no leaks found.; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Douglas, MA 01516

Amanda R.

Job Details: 08/07/2023

Frost build up in freezer like door was left open over night not closing on right side cleared ice door closing normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Thompson, CT 06277

Amanda R.

Job Details: 08/07/2023

Replaced freezer door turned ice maker on pulled water through dispenser set temps at recommended

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Bloomfield, CT 06002

Chuck M.

Job Details: 08/07/2023

Customer complaint is that dishwasher error code F9e1 remained. Inspected and found drain pump receiving voltage but impellers not spinning. Replaced drain pump and tested. Showed customer it works. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bristol, CT 06010

Ruben C.

Job Details: 08/07/2023

"Replaced motor and actuator new gearcase is making a grinding sound on initial spin then noise dies down need to reorder gearcase; rqstng P&A on 1 W11454734 (Gearcase), ordrng 1 Time (Extra time), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Charlotte, NC 28269

Robert A.

Job Details: 08/07/2023

I was a helper.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Davidson, NC 28036

Mark C.

Job Details: 08/07/2023

Installed new sprayer arm unit is fully operational.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Davidson, NC 28036

Mark C.

Job Details: 08/07/2023

Units upper door gaskets are tearing where they seal to the mullion. Quoted 650.37. Customer is not going with the repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Cornelius, NC 28031

Mark C.

Job Details: 08/07/2023

Unit not sealing due to a deformed gasket. Heated and set gasket unit is sealing properly.

We serviced a

MAYTAG MICROWAVE

Model MMV5207AAW

Near Mooresville, NC 28117

Mark C.

Job Details: 08/07/2023

"Door handle has broken off the door. The door handle is a part of the door assembly as a whole, the door assembly is nla customer would have to replace the microwave. Contacted tpb states close out the ticket and they will submit it to the warranty company."

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Worcester, MA 01604

Chris B.

Job Details: 08/07/2023

Complaint that the light is not working properly. Found light wont turn off. Will order parts for a return visit. Call customer at tel. 508-887-3925 when on your way. ; ordrng 1 W11544456 (Control Board) and 1 W10918931 (Control Touch Panel)

We serviced a

SPEEDQUEEN WASHER

Model AFNE9BSP116TW13

Near Northampton, MA 01062

Mike K.

Job Details: 08/07/2023

Unit is leaking from drain hose. Quoted for labor/part accepted. Was not able to make call for second appliance before leaving customer. Payment for this call collected on first 395545.Office to contact customer when part comes in to schedule return; ordrng 1 803976 (Drain hose)

We serviced a

ELECTROLUX DRYER

Model EFME527UIW1

Near West Springfield, MA 01089

Mike K.

Job Details: 08/07/2023

Replaced belt and tested in timed dry heating and tumbling properly.

We serviced a

FRIGIDAIRE DRYER

Model AEQ6000ES2

Near Southwick, MA 01077

Mike K.

Job Details: 08/07/2023

No mod/ser tag but listed in call. Getting repetitive e68 (stuck key)error code and dryness selection button not responding. Will need a new u/I.; ordrng 1 134557201NH (Control)

We serviced a

MAYTAG WASHER

Model MVWB955FC1

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 08/07/2023

"Installed new parts ran test 51,52, all checks ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Marlborough, CT 06447

Jeremy B.

Job Details: 08/07/2023

Ice stopped dispersing again. Found freezer door warped and not pushing in the door switch all the way. Was able to adjust switch but needs new freezer door. ; rqstng P&A on 1 LW10918659 (Freezer door SS)

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Marlborough, CT 06447

Jeremy B.

Job Details: 08/07/2023

Dryer making loud noise. Found worn roller wheel. Installed repair kit and tested all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Andover, CT 06232

Jeremy B.

Job Details: 08/07/2023

"Washer not completing cycle. Found basket speed sensor fault. Ran self test and lid unlocked while spinning. Replaced actuator and ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11038689 VALVE , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Longmeadow, MA 01106

Roger R.

Job Details: 08/07/2023

Installed new user interface for left side small oven due to unit unresponsive on the left oven. Unit working correctly now.

We serviced a

LG REFRIGERATOR

Model LFX25978ST/01

Near Enfield, CT 06082

Gary V.

Job Details: 08/07/2023

"Inspected and found compressor shutting down on overload, unit needs sealed system repair and compressor shows nla."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Millbury, MA 01527

Angel R.

Job Details: 08/04/2023

"Installed cover,tested ok."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Charlotte, NC 28214

Robert A.

Job Details: 08/04/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION and 1 WPW10427633 SHIELD

We serviced a

SAMSUNG WASHER

Model WF45H6300AWA201

Near Enfield, CT 06082

Gary V.

Job Details: 08/04/2023

Complaint unit shutting down after tumbling initially. Cycled unit thru multiple tests and cycles. Unit not acting up or faulting in any way right now. Quoted for tub vibration sensor which is a known issue. He will call.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Enfield, CT 06082

Gary V.

Job Details: 08/04/2023

"Installed new acu and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC"

We serviced a

SAMSUNG DRYER

Model DVE45R6100C/A3

Near Monson, MA 01057

Mike K.

Job Details: 08/04/2023

"Unit getting almost immediate hc error code. Found thermistor reading 93 ohm, supposed to be 10k at room temp; ordrng 1 DC32-00007A (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Plymouth, CT 06782

Jimmy R.

Job Details: 08/04/2023

"Checked over unit and found freezer door gasket not sealing due to gasket falling out of door, checked gasket and found gasket not holding well making it fall out, added silicone to gasket to keep it in place pushed gasket in to hold and sealed around cabinet to stop warm air from getting in. Checked fridge door seal and also added silicone around cabinet due to big gap to stop warm air from getting in. Checked over all other operations and unit is cooling doors are now sealing and all functions are working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS02

Near Mansfield, CT 06250

Jeremy B.

Job Details: 08/04/2023

Installed new cam and doors all checks ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 08/04/2023

Customer concerned with noise. Verified all sounds normal. Explained that this is a variable speed compressor and runs more then other compressors.

We serviced a

WHIRLPOOL WASHER

Model WTW5550XW0

Near Paxton, MA 01612

Chris B.

Job Details: 08/04/2023

Complaint that the units lid lock is no working properly. Quoted parts and labor and replaced part with TS W10404050. Ran two diagnostic cycles and unit working normal. 1yr warranty on parts and 30 days in labor.; used 1 W10404050 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Thomaston, CT 06787

Jimmy R.

Job Details: 08/04/2023

"Installed new user interface, gasket and replaced thermistor checked temps and unit is now adjusting to temps advised customer to give 24 hrs so temps can regulate. All functions now working to specs ; used 1 W10316760 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW0

Near Enfield, CT 06082

Gary V.

Job Details: 08/04/2023

"Inspected and found main acu no longer sending voltage for spin and actuator not shifting, will order parts and return.; ordrng 1 W11411581 (Main acu)"

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Vernon, CT 06066

Chuck M.

Job Details: 08/04/2023

Customer says dryer is under warranty. Said POP is 11/11/22. Customer could not find proper receipt. Customer Will get paperwork in order and call back. No diagnostics done. No service fee collected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middletown, CT 06457

Jeremy B.

Job Details: 08/04/2023

Installed new fan and tested all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Middletown, CT 06457

Jeremy B.

Job Details: 08/04/2023

Food was freezing in fresh food section customer lowered temp and now fox not as cold as it should be. Checked frost on evap and found weak frost pattern. Needs new compressor. ; ordrng 1 W11582579 (Compressor) and 1 Xtratime (Xtra time) and 1 W11666427 (Control box) and 1 W10861519 (Frame)

We serviced a

MAYTAG DRYER

Model MEDP575GW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 08/04/2023

Customer complained of no heat. Unit is in 5 year initial warranty. Found proper voltage . Found element open short. Replaced element from ts. Read and unit now heating and heater cycling properly. Verified proper operation. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Gastonia, NC 28056

Ryan S.

Job Details: 08/04/2023

Customer complained unit wont work. Upon arrival found unit had issue with fill. Found pressure line had came off board side due to line being too loose. Was able to cut old line and reinstall pressure line. Ran unit and all functions working properly. Ran normal wash and unit filled and started washing. Verified proper operation.

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Gastonia, NC 28056

Ryan S.

Job Details: 08/04/2023

"Returned to install door and parts. Installed door and reassembled unit, verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300EBS01

Near Manchester, CT 06040

Chuck M.

Job Details: 08/04/2023

Customer complaint is that mullion came out of slot and freezer light was out. Replaced mullion and light. Showed customer it works.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Cheshire, CT 06410

Jimmy R.

Job Details: 08/04/2023

"Tested unit and ran diagnostics found errors F0e3 over loaded,f2e1 stuck key found console not responding when selecting cycles, replaced console and ran manic error thew a test cycle. Checked operations and found unit off balance due to not level, adjusted legs and leveled unit ran machine with clothes and found drain line not pumping strong checked drain hose and found clogged up at connection removed drain and swapped out ran water thew a restated unit. Washer now draining and all operations working to specs"

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Holden, MA 01520

Chris B.

Job Details: 08/04/2023

Complaint that the center vent grilles paint is chipping from underneath and where the paint is unglued is rusting out. Mentioned to the customer that its considered cosmetic and quoted parts and labor. Customer will contact Whirlpool again on this issue for further help.

We serviced a

WHIRLPOOL DISHWASHER

Model GU1200XTKS0

Near Manchester, CT 06040

Chuck M.

Job Details: 08/04/2023

Customer complaint is that dishwasher was smoking and making a clicking noise. Inspected and found control and control panel burnt. Parts are NLA.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlotte, NC 28210

Robert A.

Job Details: 08/04/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Mooresville, NC 28117

Mark C.

Job Details: 08/04/2023

Unit will not shut off due to a sticking relay.; ordrng 1 W11552018 (Control) and 1 W11545871 (Transformer)

We serviced a

MAYTAG LAUNDRY CENTER

Model WTW4955HW1

Near Worcester, MA 01602

Chris B.

Job Details: 08/04/2023

Complaint that the unit is not cycling through correctly. Found bad actuator not reading tachometer. Replaced part and unit running normal. Ran two diagnostic cycles and unit working normal.; used 1 WPW10006355 () from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHB05

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/04/2023

Checked and found compressor running and operating properly but evaporator fan not working. Has power but not running. Checked control to ensure it was updated version. Ordering evaporator fan motor and harness.; ordrng 1 WP2315549 (Evaporator fan motor) and 1 W11650659 (Evaporator/defrost harness assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/04/2023

"Checked and found buzzing noise coming from evaporator fan. New fan making noise when it starts, goes away as fan reaches speed. Reordering fan motor and ordering shroud.; ordrng 1 67006424 (Evaporator fan shroud) and 1 W11661931 (Evaporator fan)"

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Belmont, NC 28012

Ryan S.

Job Details: 08/04/2023

"Customer complained of f2e2 error. Tried to secure harness on Ui and issue still resent, ordering control and UI panel , customer out of town next week so scheduled for 8-14-23 pm. ; ordrng 1 W11413566 (Ui control panel) and 1 W11525996 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/04/2023

Installed new dual valve and water still flowing slow. Will order the other valve. ; ordrng 1 W11312191 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Enfield, CT 06082

Gary V.

Job Details: 08/04/2023

Inspected and found bin full of ice and auger motor turning to dispense ice properly. Cycled ice dispenser multiple times and tested fine at this time.

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW3

Near Springfield, MA 01108

Roger R.

Job Details: 08/04/2023

Model and serial number attached.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDB09

Near Worcester, MA 01602

Chris B.

Job Details: 08/04/2023

Complaint that the unit is not cooling properly. Found frost pattern issues and only present behind the foam panel and not to the ends of the evaporator coils. Found in the evaporator side do to fresh food section not reaching temp. Sealed system needs work. Will order parts for a return visit. ****R-600a refrigerant.****; ordrng 1 W11582592 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer Kit) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Enfield, CT 06082

Gary V.

Job Details: 08/04/2023

"860-394-5156, call this number Neal. Sr#7737021592, techline. Inspected and found ice chunks hanging up in dispenser flapper and ice bridging in ice maker causing ice to dispense clumped together. Spoke with techline and they advised installing pressure regulator on feed line to ice maker. ; ordrng 1 W10786952 (Pressure regulator)"

We serviced a

WHIRLPOOL OVEN

Model WFE770H0FZ1

Near Granby, CT 06090

Gary V.

Job Details: 08/04/2023

"Inspected and found open bake element and replaced, cycled to temp , tested fine.; used 1 W10779716 (ELEMENT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Windsor, CT 06095

Gary V.

Job Details: 08/04/2023

"Inspected and found suspension rods worn out, will submit estimate and call.; rqstng P&A on 1 W11130362 (Suspension rod kit)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Douglas, MA 01516

Aimee Z.

Job Details: 08/04/2023

Found f7e4F6e3F7e9J1 to j2 120 noise coming from bottom clicking found needed new sliderFilled with wet towels and spun out; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

We serviced a

WHIRLPOOL DRYER

Model WED5500XW0

Near Douglas, MA 01516

Aimee Z.

Job Details: 08/04/2023

Installed new door switch and tested Also cleaned lint out and advised Cust to clean house vent; dspstn on spec-tagged invntry: 1 661570V BELT and 1 WPW10569603 DOOR SWITCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Douglas, MA 01516

Aimee Z.

Job Details: 08/04/2023

Found fridge leaning forward cause freezer to pop open when close the fridge door. Put a tilt on fridge which prevented top freezer piping open. Also Cust is ove loading freezer no air flow.Tested completely

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Worcester, MA 01604

Chris B.

Job Details: 08/04/2023

Complaint that the unit is not washing correctly. Found bad capacitor. Replaced part and unit running normal. Did two diagnostic cycles and unit working normal. TS W11395618.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

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