We serviced a
WHIRLPOOL RANGE
Model MER6755AAB
Near Brooklyn, CT 06234
Amanda R.
Job Details: 06/09/2023
Replaced bake element in lower oven preheated to 350operation normal
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mooresville, NC 28115
Jenn F.
Job Details: 06/09/2023
Replaced the timer and tstat. Tested ok. ; dspstn on spec-tagged invntry: 1 WP3387134 THERMOSTAT
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ0
Near Troutman, NC 28166
Jenn F.
Job Details: 06/09/2023
Complaint unit does not spray water fully in dishwasher. Only error Fae2. Ran diagnostic cycle. Fills with water and motor comes on but barely pushes water. Needs new sump assembly. ; schdld next appmnt for 6/14 WED AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHW06
Near Mount Ulla, NC 28125
Jenn F.
Job Details: 06/09/2023
Replaced separator. Tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Waterbury, CT 06704
Jimmy R.
Job Details: 06/09/2023
"Replace main control, power board and led board then reset unit and check light and cooling unit working to specs.; dspstn on spec-tagged invntry: 1 W10830288 LED POWER SUPPLY and 1 W10843055 CNTRL-ELEC"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Waterbury, CT 06704
Jimmy R.
Job Details: 06/09/2023
"Check unit found freezer not defrosting no cool in refrigerator, ran diagnostic found freezer thermistor bad. Replace thermistor and put unit into defrost meltdown ice and secure heater. Check unit working to specs and unit set to recommended temperature settings.; used 1 WPW10384183 (Thermistor) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Southington, CT 06489
Jimmy R.
Job Details: 06/09/2023
"Check unit found lid broken causing door not to lock, part order for return service. Part tentative P/A.; ordrng 1 W11259006 (Lid assembly), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Southington, CT 06489
Jimmy R.
Job Details: 06/09/2023
"Replace compressor, all couplers including dye dryer, fill unit with R600 then check evaporator for frost and confirm cooling. After 30 minutes unit cooling to specs.; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504430 COUPLER 7/6 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 06/09/2023
I replaced Ben and shelf tested operations. No cooling issues. Found no additional issues found icemaker is working fine. No additional issues reported by customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Charlotte, NC 28215
Robert A.
Job Details: 06/09/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28269
Robert A.
Job Details: 06/09/2023
"Cx complaint that the unit is shaking violently during cycles. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e2. I cleared the code and ran a service cycle. The RR leveling leg came out of place causing the imbalance. I secured the leveling leg, leveled the unit and tested the unit for the cx. The unit is working as designed."
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/09/2023
"Complaint dryer making horrible banging noise unit in a residential household. I found rear idlers have worn down through the idler pins supports. I also found drum has a crack in the rear seam. I found drive belt has come apart and become tangled, locking up, idler, pulley as well, causing a flat spot to form in idler pulley. I am ordering parts drum will be shipped directly to customer customer to call us as soon as drum comes in. No additional issues found with dryer at this time. Dryer is heating with no issues. Motor is in great condition. No issues found with motor. ; ordrng 2 WPW10314173 (Idler)s and 1 W10545923 (Drum) and 2 WPW10359271 (Roller pin)s and 1 WPW10131172 (Belt) and 1 WPW10344193 (Idler)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Matthews, NC 28104
Jonathan J.
Job Details: 06/09/2023
"Complaint, spray arm snapped off leaking water. I found heating element has a special project for the Brassbushings on the heating element. Also door gasket is leaking water by the gasket, heavy calcium, depositation, around gasket, and on gasket. Unit will need manifold, door gasket, and heating element to fix. ; ordrng 1 W11537778 (Heater) and 1 W11483553 (Gasket) and 1 W11545334 (Manifold)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Charlotte, NC 28277
Jonathan J.
Job Details: 06/09/2023
Call replace motor tested operations found no issues with the control. No additional issues found with dishwasher after replacing motor. I performed a quick wash cycle and a diagnostic cycle clearing all error codes. Everything is working properly with no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Charlotte, NC 28226
Mitch H.
Job Details: 06/09/2023
"Found that model and serial numbers do not match. Corrected information on ticket. Called Randy, he said customer will have to call Whirlpool and get call scheduled with correct information. No information available in Service Matters."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/09/2023
Complaint timer keeps spinning on sensor dry to timed dry cool down if unit is set to jeans on sensor it will bypass both off positions and go back to sensor off. I replaced timer tested operation by inspecting dryer is heating fine timer motor is not spinning when in off position unless wrinkle control is turned on in sensor dry mode. no additional issues found. ; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Charlotte, NC 28226
Mitch H.
Job Details: 06/09/2023
"Replaced control and console. Restored power. Ran full diagnostics cycle, all functions operated properly. Started dishwasher in normal cycle and advised customer to let cycle run due to unit sitting since February."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near East Hartford, CT 06118
Chuck M.
Job Details: 06/09/2023
"Ran diagnostics and found error codes F8e1 long fill. F9e1 long drain F5e2 door lock failure. F0e5 off balance loads. F0e2 oversuds. During automatic test cycle wash door locked, drained, and turned in clockwise direction only. Washer did not go into spin cycle. Ordered control. Washer is stacked. Informed customer additional tech needs to be approved to take down dryer. If not additional tech charge is $150. ; ordrng 1 W11322901 (cntrl-elec)"
We serviced a
WHIRLPOOL COOKTOP
Model WEE745H0LZ3
Near New Britain, CT 06053
Chuck M.
Job Details: 06/09/2023
Installed infinite switch and tested. Cooktop on light is working properly. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Hartford, CT 06106
Chuck M.
Job Details: 06/09/2023
Customer complaint is that dishwasher runs continuously. Inspected and found filter dirty and had debris on top. Cleaned with hot water at sink. Ran automatic cycle and found water to dishwasher is cold. Dishwasher is connected to cold water. Advised customer to connect dishwasher to hot water to avoid issues.
We serviced a
THERMADOR WALL OVEN
Model PO302/03
Near West Hartford, CT 06107
Chuck M.
Job Details: 06/09/2023
Customer complaint is that oven shuts down and flashes error message. Error code is E218 lower cooling fan speed too low or too high. Ordered cooling fan. ; ordrng 1 00643600 (Cooling Fan)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near West Hartford, CT 06107
Chuck M.
Job Details: 06/09/2023
Installed drain hose. Checked ok.
We serviced a
MAYTAG MICROWAVE
Model MVWP586GW0
Near West Hartford, CT 06110
Chuck M.
Job Details: 06/09/2023
Arrived to install new basket. Customer found imperfections in new basket. Inner side of basket is dented. Ordered new basket. ; ordrng 1 W11436991 (Basket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/09/2023
"Checked over unit and found both sections not cooling found compressor running but not pumping any Freon to fridge or freezer, ran a diagnostics and unit would not go in found left side wire harness for deli draw broken causing issue with lights and going into a diagnostics cycle. Unplugged harness and unit went in, checked cooling and found unit low on a charge, replaced filter dryer and filled with 6.00 oz 134a checked cooling and unit is now cooling. Advised customer on unit may have a leak and will need to be monitored could not find any leak of of now advised if temp starts to drop then call back and we can checked again for leaking and go threw unit, as of now unit is cooling evaps are frosting up and working as designed customer is going to hold of on harness for now left unplugged"
We serviced a
KITCHENAID OVEN
Model KFGD500EBS00
Near Meriden, CT 06451
Jimmy R.
Job Details: 06/09/2023
"Check upper over for not heating, 120 volts present to ignitor, replace bake ignitor and check unit working to specs.; used 1 12400035 (Igniter kit) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8640BW1
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/09/2023
"Replace bellow as requested by customer, adjust and secure pressure hose and calibrate unit. Run and check for leaking and noise all operations working to specs.; dspstn on spec-tagged invntry: 1 W11106747 BELLOW"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Avon, CT 06001
Ruben C.
Job Details: 06/09/2023
Checked unit ran diagnostics normal no error codes in formed cust on using drain and spin option can not be on extra rinse to use drain and spin
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Farmington, CT 06085
Ruben C.
Job Details: 06/09/2023
"Replaced gearcase inner basket splutch and washplate tested operation normal no more grinding noise in agitate tested normal spin; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10902814 WASHPLATE , and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Plainville, CT 06062
Ruben C.
Job Details: 06/09/2023
Checked unit could not duplicate any issues with unit running normally informed cust if issue happens again take video cust says its noisy
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Northbridge, MA 01534
Amanda R.
Job Details: 06/09/2023
Running dosent have 240v at terminal block
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAF22
Near Charlotte, NC 28216
Robert A.
Job Details: 06/09/2023
"Cx complaint that the unit is emitting a burning smell. I inspected the unit to confirm the complaint. I found no error codes. The element is visually in good condition, no signs of thermal damage. I ran a service cycle, all components passed and the heater activated with no issues. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Charlotte, NC 28208
Robert A.
Job Details: 06/09/2023
I installed the ordered parts and tested the unit for the cx. The unit is working
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Charlotte, NC 28214
Robert A.
Job Details: 06/09/2023
"I installed the ordered parts and found the element had a break in it. I replaced Th element as well with one from TS. I tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10837240 IDLER PULLEY , used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Worcester, MA 01603
Chris B.
Job Details: 06/09/2023
Complaint that the fresh food section gasket is coming off on the top of the door. Deformed gasket in that top edge will not hold its place correctly. Will order part for a return trip. ; ordrng 1 W11030683 (Gasket Grey)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Shrewsbury, MA 01545
Chris B.
Job Details: 06/09/2023
Complaint that the unit producing condensation in between the door. Found condensation in the Mullion Heater. Switch on the moisture control and unit running normal. Unit needed to be leveled correctly. Refrigerator leveled and no more moisture.
We serviced a
WHIRLPOOL DRYER
Model MED6230HC1
Near Tolland, CT 06084
Gary V.
Job Details: 06/09/2023
"Inspected and found idler and rollers worn out, replaced and cycled, tested fine.; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Grafton, MA 01536
Amanda R.
Job Details: 06/09/2023
Replaced compressor vacuumed system recharged with 68g r600a started cooling ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/09/2023
I replaced parts tested operation ran dishwasher for 25 mins no leaks found during diagnostics.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ellington, CT 06029
Gary V.
Job Details: 06/09/2023
"Installed new ui and door gasket, also leveled unit so door is closing smoothly, cycled and unit responding and working."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Windsor Locks, CT 06096
Gary V.
Job Details: 06/09/2023
"Inspected and found ice maker broken and dripping water into bin, will submit estimate and call for return date.; rqstng P&A on 1 W11517113 (Ice maker), states that autho needed"
We serviced a
GE DISHWASHER
Model GDF570SGJ2WW
Near Enfield, CT 06082
Gary V.
Job Details: 06/09/2023
"Inspected and found fault for door open, reset controls by powering down, ran diagnostics and fault went away, possible defective main acu and quoted, they will call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Agawam, MA 01001
Roger R.
Job Details: 06/09/2023
Found unit not responding to input. Unplugged and reset computer. Unit working after restarting computer.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near East Hartford, CT 06118
Chuck M.
Job Details: 06/09/2023
Customer complaint is that washer would not drain. Washer was full of water with clothes stuck inside. Removed water and found filter full of debris obstructing drain. Cleared and tested. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near East Longmeadow, MA 01028
Roger R.
Job Details: 06/09/2023
"Found bad ignitor in oven, replaced and checked. All okay; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
AMANA REFRIGERATOR
Model ABB1924DEQ
Near Southwick, MA 01077
Gary V.
Job Details: 06/08/2023
"Inspected and found drain pan broken causing leak, found drain pan NLA. Tried to adjust so it wouldnt leak."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Dudley, MA 01571
Chris B.
Job Details: 06/08/2023
Complaint that the unit is not cooling properly. Found bad evap fan. Quoted parts and labor. Will order parts for a return trip. ; ordrng 1 W11613295 (Evaporator Fan)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Webster, MA 01570
Chris B.
Job Details: 06/08/2023
Complaint that the unit is not washing properly. Customer mentioned that the washer would randomly stop washing. Found no hot water and only cold connections. Mentioned to the customer to only use Tap Cold side. No issues found with the washer. Collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Holyoke, MA 01040
Mike K.
Job Details: 06/08/2023
"Second unit, first unit under warranty. Cs had to leave before able to look at unit. Allowed me to stay and check unit operation. Complaint of unit taking long time to dry, verified unit heating and air flow, vent had some lint build up that I cleared, but operating properly. Let unit run for 20+ minutes and heat cycling properly, no issues found. No labor charge"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/08/2023
Gave customer education on buttons operation on how to operate control and operate unit. Check unit working to specs on all operations.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Plainville, CT 06062
Chuck M.
Job Details: 06/08/2023
Customer complaint is that washer makes a knocking noise while washing. Ran diagnostics and found error codes F0e3 overloaded. F8e6 water hazard. Ran manual spin cycle and agitate. No noise detected. Spun basket by hand and it turns freely. Ran Quick Wash Cycle with a load and gear case started clicking loudly. Ordered gear case and clutch. ; ordrng 1 W11449841 (Gear Case) and 1 W10754448 (clutch)
We serviced a
GE DRYER
Model DBXR463EG6WW
Near South Hadley, MA 01075
Mike K.
Job Details: 06/08/2023
"Unit not starting, start switch not attached, found start switch not in place, opened and found mounts gone on control panel so cant hold switch in place. Tested switch and not starting. 120vac coming to switch, but not coming out when activated. Requires panel and switch at the least.Panel out of stock everywhere, ge site says era end of July but no guarantees."
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS0
Near Springfield, MA 01104
Mike K.
Job Details: 06/08/2023
"Bulb had gone out, they tried to replace and did not work, bulb out on arrival.Replaced bulb and bulb comes on, but does not turn off, always on and doesnt switch hi/lo either.To get to work would need controlSaved quote will talk it over with wife, but is leaning towards replacing unit, asked if he wanted me to pull bulb or leave it in knowing it will not turn off, said to leave it in so charged for service call and bulb; used 1 8206232A (BULB) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Palmer, MA 01069
Roger R.
Job Details: 06/08/2023
Found unit had a restriction at the filter drier that was just installed. Installed another filter and recharged with 6 oz R134A. ; used 1 WPW10143759 (FILTER DRIER UV) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Denver, NC 28037
Mark C.
Job Details: 06/08/2023
New cabinet damaged in box.; ordrng 1 W10677265 (Cabinet) and 1 W11178521 (Nameplate)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Millbury, MA 01527
Amanda R.
Job Details: 06/08/2023
Replaced control and Ui operation normal
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Amherst, MA 01002
Roger R.
Job Details: 06/08/2023
Found water hooked up at wall incorrectly. Reconnected properly and unit fill with cold water now.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mansfield, CT 06268
Jeremy B.
Job Details: 06/08/2023
Customers complaint is washer not starting the cycle. Ran diag and ran automatic test all checks ok. Started each cycle and each started properly. Started a load and it worked properly. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, CT 06234
Jeremy B.
Job Details: 06/08/2023
Customers complaint is washer leaving black residue. Found belt wearing and the pads on side damaged from off balance load. Replaced belt all checks ok. ; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, CT 06234
Jeremy B.
Job Details: 06/08/2023
Installed new harness and tested all checks ok.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Killingly, CT 06239
Jeremy B.
Job Details: 06/08/2023
Installed new harness and pump ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Holyoke, MA 01040
Mike K.
Job Details: 06/08/2023
"Second unit, first unit under warranty. Cs had to leave before able to look at unit. Allowed me to stay and check unit operation. Complaint of unit taking long time to dry, verified unit heating and air flow, vent had some lint build up that I cleared, but operating properly. Let unit run for 20+ minutes and heat cycling properly, no issues found. No labor charge"
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near Huntersville, NC 28078
Jenn F.
Job Details: 06/08/2023
"Complaint when cooking a potato for 8 minutes it will lock when there is 6 seconds left not responsive to any buttons and then will just start back up for the last 6 seconds. Customer using regular microwave cooking and when door open steam flowed out when door closed the console locked, and would unlock on its own. Advised customer about sensor cooking for baked potatoes and to allow to rest 5-10 minutes after the timer is done before opening the door. Reference per owners manual. Unit tested ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/08/2023
"Complaint the ice maker and water is not dispensing. Found the control locked. Unlocked and water dispenses fine. Ice bin frozen with ice block, removed the ice block and auger starts to turn but stops the ice bin is seized. Deli draw is broken. Needs new ice bin and deli draw. Customer wants to replace just the ice bin. Order part. Applied a $20 discount to the repair; ordrng 1 WPW10558423 (Ice bin)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/08/2023
"Complaint it starts tub turns 2 times and goes to done and the drain pump comes on. Suspension is weak and the basket is not secure to the tub it wobbles in the tub. Unable to remove the washplate will need to break it out. Order basket, gearcase, nut, washplate, control and suspension rods. ; ordrng 1 W11556725 (Control) and 1 W10902814 (Washplate) and 1 W11396716 (Suspension rods) and 1 W10752187 (Screw) and 1 W11551646 (Nut) and 1 W11513243 (Drum) and 1 W11449840 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Thomaston, CT 06787
Jimmy R.
Job Details: 06/08/2023
"Customer complain unit freezing in fresh food, check unit found damper open all the time letting in constant cold air. Replaced damper checked Fresh food door gasket found ripped and condenser dirty. Found mullion strip not closing needs to be replaced will order, Clean condenser, ran diagnostic and determine control needed. Parts tentative p/a ; ordrng 1 W10830055 (Gasket) and 1 WP12722815AP (Muon strip) and 1 W11399844 (Cntrl), dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/08/2023
"Ran unit hearing squealing noise and unit wobbling, check underneath and found legs uneven and belt squealing. Replace belt, adjust legs for leveling and ran diagnostics. Unit runs normal and no more noise, unit working to specs.; used 1 W11239857 (Belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/08/2023
"Tested and found unit not cooling. Entered diagnostics in test 40, set compressor to home position. Attached gauges, checked pressures, found high side close to 200 psi and low side near zero restriction is back. Evacuated refrigerant, used nitrogen to try to clear restriction, no success. Called tech line spoke to Chris SR#7736440255. Being sent to review for replacement."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVQ01
Near New Britain, CT 06051
Chuck M.
Job Details: 06/08/2023
Customer complaint is that ice dispenser was not dispensing ice. Found ice container frozen and stuck. Cleared ice underneath container and inspected chute. Chute is sealing properly. Door gaskets checked ok. Advised customer to discard unused ice to avoid issue when unit goes into defrost.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near New Britain, CT 06053
Chuck M.
Job Details: 06/08/2023
Customer complaint is that refrigerator was not cooling properly. Inspected and found ice buildup on evaporator. Found thermistor in wrong location on evaporator. Corrected and secured with strap. Cleared ice buildup.
We serviced a
WHIRLPOOL COOKTOP
Model WEE745H0LZ3
Near New Britain, CT 06053
Chuck M.
Job Details: 06/08/2023
Customer complaint is that cooktop hot light stays on. Inspected and found dual infinite switch is stuck closed. Ordered infinite switch. ; ordrng 1 W10857622 (switch-inf)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 06/08/2023
"Tested and ran diagnostics. No stored error codes. Ran automatic test cycle, completed correctly but will not go into spin during normal cycle. Ordering control.; ordrng 1 W11513246 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Enfield, CT 06082
Gary V.
Job Details: 06/08/2023
"Inspected and found drain hose connection to lower drain port clamp was loose, causing leak, tightened and adjusted all other functions test fine at this time."
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS20
Near Clover, SC 29710
Mitch H.
Job Details: 06/08/2023
"Checked and found door not staying closed correctly. Per service pointer W11639932. Ordering inner door, hinges and arm; ordrng 1 W11328749 (Inner door assembly) and 2 W11598178 (Hinge)s and 1 WPW10128850 (Arm)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Clover, SC 29710
Mitch H.
Job Details: 06/08/2023
"Replaced inlet, hose and clip. Tested dishwasher, operating properly with no leaks."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, CT 06706
Jimmy R.
Job Details: 06/08/2023
"Check unit heard loud noise coming from under the bottom, check and found belt shredded and bested, replace belt calibrate unit and check unit working to specs.; used 1 W11239857 (Belt) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near West Springfield, MA 01089
Mike K.
Job Details: 06/08/2023
"Costco additional 1yr warranty, covered per service bench.Motor had stopped working, had some look at it who took it apart and cleaned it and it started working again, but they said internal parts were cracked in wash motor.; ordrng 1 W11665769 (Sump assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Suffield, CT 06078
Gary V.
Job Details: 06/08/2023
"Installed freezer rails and cycled, tested fine."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Windsor, CT 06095
Gary V.
Job Details: 06/08/2023
Sr#7736588407 techline. Inspected and found all burners sparking when one burner switch is turned on. Techline advised this is normal operation for safety reasons.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Granby, MA 01033
Roger R.
Job Details: 06/08/2023
Found unit cycling on overload and compressor not starting. found uv dye at evaporator connection unit will need a new compressor and evaporator. ; rqstng P&A on 1 FSPWP2188822 (Evaporator) and 1 W10507884 (Compressor)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chicopee, MA 01020
Roger R.
Job Details: 06/08/2023
"Found unit has water level error code F3E2 indicates unit full of water but empty. Will need new ACU. Will order and return to install Unit still under 1 yr ; ordrng 1 W11556725 (Control, main)"
We serviced a
MAYTAG WASHER
Model MVW18PDBWW0
Near West Springfield, MA 01089
Mike K.
Job Details: 06/08/2023
"Loud spin, bad bearing, quoted for her case.. denied.Collected for service call"
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Manchester, CT 06042
Gary V.
Job Details: 06/08/2023
"Installed new burner heads and grates, cycled tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Newington, CT 06111
Chuck M.
Job Details: 06/08/2023
"Customer complaint is that dishwasher stopped working mid cycle. Inspected and found voltage from supply is correct. Control not receiving voltage. Ordered control, main harness and power cord. ; ordrng 1 W11629914 (Control) and 1 W11391581 (Main Harness) and 1 W11365014 (Power Cord)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chicopee, MA 01013
Roger R.
Job Details: 06/08/2023
Found unit has a worn hub on gearcase output shaft. This has been replaced before and after installing another one I found the gearcase shaft is worn causing ; rqstng P&A on 1 W11454734 (Gearcase)
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Springfield, MA 01104
Roger R.
Job Details: 06/08/2023
"Found unit working normal. Found no leaking, no abnormal noises, no bad smells. Cant find any issues at this time. No error codes stored."
We serviced a
KITCHENAID DISHWASHER
Model Kdfe104hps1
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/08/2023
"Found unit not getting water. Replaced valve and unit still not working. Unit will also need new main computer quoted for parts and labor. Will order new computer and return to install ; ordrng 1 W11305303 (Control, main), used 1 W11175771 (VALVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Jenn F.
Job Details: 06/08/2023
"On arrival pressure only at 15psi on low side with the unit off. When running low side went between 22-27 inch vac. Evacuate system, charged with 140psi of nitrogen no pressure drop after 20 minutes. Vac pumped. Charged with 64grams of r600. Low side pressure 14 in vac and took 30 min for 3/4 frost pattern. When unit unplugged only equalized to 15 psi. Sr#7736589343 replaced the compressor, filter and process port. Vac pumped for 30 minutes. Charged with 64 grams of r600. Tested ok. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlotte, NC 28262
Jenn F.
Job Details: 06/08/2023
Complaint ice in freezer. Ice maker fill tube not fully inserted. Adjusted ice maker.cleared ice build up. Tested ok.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near West Hartford, CT 06119
Chuck M.
Job Details: 06/08/2023
Customer complaint is that washer would not advance to rinse cycle. Washer is noisy. Inspected and found bearings are worn and basket does not spin freely. Checked and found gear oil in shield. Took pic. Washer needs gear case. Quoted customer for P&L. Customer will buy new.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near West Hartford, CT 06119
Chuck M.
Job Details: 06/08/2023
Customer complaint is that washer was leaking. Ran washer on Quick Wash Cycle. No leaks found from washer. Found Water leaking from hot water hose at supply connection. Reversed washer in hose and tightened. Leak stopped.
We serviced a
MAYTAG DRYER
Model MED8630HW2
Near York, SC 29745
Mitch H.
Job Details: 06/08/2023
Checked and tested dryer. Found drum bent and causing noise. Ordering drum. Advised customer that drum will ship directly to them and they will need to inspect drum and call to schedule return visit.; ordrng 1 W10541657 (Drum)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near York, SC 29745
Mitch H.
Job Details: 06/08/2023
"Checked and found compressor running but not pumping or cooling. Ran diagnostics, all fans operating properly. Requesting P&A for compressor and inverter.; rqstng P&A on 1 W11087200 (Inverter) and 1 W10779331 (Compressor kit) and 1 2Xtime (2X time)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Charlotte, NC 28213
Jenn F.
Job Details: 06/08/2023
"Complaint not making ice. Found the ice maker turned off. Turned on ice maker. Ran test 57 to harvest the ice maker, went through fine. Ran test 45 to fill ice maker. Advised customer to allow 24-72 hours for the bin the fill. Tested ok."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Southington, CT 06479
Jimmy R.
Job Details: 06/08/2023
"Tested unit and found washer would not start a wash cycle ran diagnostics and found errors F5E3 lid lock will not unlock F5E1 lid switch fault lid is up, checked lock and found stuck out causing issue, moved lock back and forth and unit is now unlocking and locking advised customer lock may need to be replaced they will hold off for now and let us know. Ran washer and unit is working as of now"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Mooresville, NC 28117
Mark C.
Job Details: 06/08/2023
Installed new valve unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cornelius, NC 28031
Mark C.
Job Details: 06/08/2023
Installed new control unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Charlotte, NC 28216
Robert A.
Job Details: 06/08/2023
Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: F1e1 f5e3 f8e3 f9e1. I attempt d a service cycle but the unit would not start a service cycle. I checked the drain pump and found some debris clogging the drain pump filter. I removed it and tested the unit for the cx. The unit completed the service cycle and the UI now responds with no issues. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28216
Robert A.
Job Details: 06/08/2023
"Cx complaint that the unit is still not holding temp. I inspected the unit to confirm the complaint. The temps are very warm, the fans and compressor are working fine. I called JF to consult for the repair. She recommended the system be re charged and watch the pressure. A tech with R600 equipment is needed for the return visit.; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/08/2023
Customer complained unit not working. Upon arrival found roach infestation in control. Informed customer unit is infested and warranty is void. Had to wait for customer at home prior to arrival for 15mins . ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
WHIRLPOOL RANGE
Model WEGA25H0HZ0
Near Dudley, MA 01571
Chris B.
Job Details: 06/08/2023
Complaint that the unit is leaking gas. After verifying the whole unit found no gas leaks. In pics shows every hookup and lines that theres no leakage. Collected trip fee. Unit working normal.