We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Paxton, MA 01612
Angel R.
Job Details: 11/17/2023
"Installed thermistor, power cycled the unit. Tested ok. Advised customer to keep an eye on unit over the next couple days. RC evap has not frost at all, possible system leak."
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Worcester, MA 01610
Angel R.
Job Details: 11/17/2023
"Unit working properly, vent screen clogged outside. Advised customer to clean out."
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Worcester, MA 01610
Angel R.
Job Details: 11/17/2023
"Installed new panel and wire, tested ok."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Worcester, MA 01602
Aimee Z.
Job Details: 11/17/2023
Tested heat works fine found lint in dryer and outside vent clogged Restricting the air . Cust will clean
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASNWW
Near Worcester, MA 01604
Aimee Z.
Job Details: 11/17/2023
Found drain pump humming not pumping water out Installed new drain pump and tested ; used 1 WH23X28418 from stock
We serviced a
KENMORE DISHWASHER
Model 665.13549N412
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/17/2023
"Lower spray arm is broken and middle and lower not turningUsed clear door to test Needs pump and spray arm; ordrng 1 W10620220 (Wash pump) and 1 W10500354 (Lower spray arm), dspstn on spec-tagged invntry: 1 W11177741 GASKET"
We serviced a
GENERAL ELECTRIC HOME COOKING - E
Model JBS86SP4SS
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/17/2023
Found power at switch inner burn doesnt work outer does and convection fan is noisy.Cant tell which switch to front right got both; ordrng 1 WB30T10130 (Front right) and 1 WB24T10029 (Switch) and 1 WB24X25013 (Switch) and 1 WB26X26500 (Mtr conv)
We serviced a
AMANA REFRIGERATOR
Model ARB905HCS
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/17/2023
Bail arm was out re installed Gave Cust est on new icemaker and bail armCwa on repair
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Sharon, MA 02067
Aimee Z.
Job Details: 11/17/2023
When Cust scheduled stayed had issues with washer Found the bolt to pully threaded off and the can got caught on shield. The cam was damaged Re put on the bolt and pullyFound a bur on the cam replaced one ts and calibrated and tested ; used 1 W10721967 (Cam) from stock
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Charlotte, NC 28208
Robert A.
Job Details: 11/17/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WEGA25H0HZ0
Near Charlotte, NC 28208
Robert A.
Job Details: 11/17/2023
Cx canceled the appt at the door. I did not diagnose the unit.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Charlotte, NC 28269
Robert A.
Job Details: 11/17/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRB04
Near Burlington, CT 06013
Ruben C.
Job Details: 11/17/2023
Cust cancelling service does not want to pay
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Farmington, CT 06032
Ruben C.
Job Details: 11/17/2023
Checked unit found drain pump seized would not turn replaced drain tested unit normal; used 1 W11412291 (Drain pump) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Simsbury, CT 06092
Chuck M.
Job Details: 11/17/2023
Customer complaint is that washer is noisy in spin cycle. Customer has recording. Checked and found balance ring is loose. Ordered basket and wash plate ; ordrng 1 W11178227 (Basket) and 1 W10902814 (washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Webster, MA 01570
Angel R.
Job Details: 11/17/2023
"Ran diagnostics tests on condenser fan, compressor, baffle motor, evap fan. All sounded and tested ok. IM and valve could not be activated during test mode. Called tech line did not recommend replacing any parts. SR#7737572028"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Webster, MA 01570
Angel R.
Job Details: 11/17/2023
Found one wheel on the back right worn out and shavings all over. Replaced wheel from dryer repair kit on TS. Tested ok.; used 1 4392067 ( DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Simsbury, CT 06081
Chuck M.
Job Details: 11/17/2023
"Customer complaint is that washer would not complete cycle. Ran diagnostics and found error codes F7e1 tachometer missing, F2e3 ACU/UI mismatched. Found capacitor faulty. Replaced and tested. Washer checked ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
KITCHENAID RANGE
Model KFGD500EBS00
Near Windsor, CT 06095
Chuck M.
Job Details: 11/17/2023
"Customer complaint is that oven was not heating properly. Inspected and found ignitor is not working. Screws to burner and threads on burner are stripped. Ordered burner, screws and ignitor. ; ordrng 1 W11174122 (burnr-oven) and 2 WP4159193 (screw)s and 1 W11596211 (Bake ignitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Crouse, NC 28033
Ryan S.
Job Details: 11/17/2023
"Customer complained of unit leaking. Found drain line had came loose. Reattached drain line. Ran unit and unit filled and started washing with no leaks. No error codes present.,verified proper operation. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model wtw4816fw3
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/17/2023
"Customer complained unit wont start sometimes, sensing light just blinks. Informed customer of new 2 step start process. If light is blinking hit start again to start unit. No error codes and unit is working as designed. Showed customer. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 11/17/2023
Not making ic. Ice machine getting 120vac wont cycle. Installed new and all checks ok. ; used 1 W10882923 (ICE MAKER) from stock
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Stafford, CT 06076
Gary V.
Job Details: 11/17/2023
"Concern is intermittent heating. Inspected and found multiple problems, timer not advancing to off properly, sensor dry shutting off mid cycle and erratic temp fluctuations. Will submit estimate and call with return date.; rqstng P&A on 1 W11230567 (Temp switch) and 1 WPW10476828 (Sensor board) and 1 WPW10642928 (Timer) and 1 WP8318268 (Op tstat)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Matthews, NC 28104
Jeff L.
Job Details: 11/17/2023
Replaced UI tested with a cup of cold water for 1 minute unit ran and checked okCall complete
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Enfield, CT 06082
Mike K.
Job Details: 11/17/2023
"Unit under 1yr wp warranty per service bench.Complaint of not starting/running properly. No errors in history. Tested in timed and normal and both started properly and unit is heating.Talked with cs on phone (father had let me in)Specific complaint was of time remaining jumped by down some times, clothes not always dry at end of regular cycle. I explained how sensor worked and estimated time on display. Verified moisture sensor operating in factory diagnostics. Unit test fine at this time"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFN2853AF
Near Northampton, MA 01060
Mike K.
Job Details: 11/17/2023
"Customer is getting veggies freezing. Has temp set at 35. Explained temp should be set at 37/38. Also is getting ice in fr becoming large chunk, explained evaporation of ice and that it is normal.A little ice build up on air tower, replaced air tower assy and installed new gasket, verified damper motor running as switch position when plugged in. Cs to monitor"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/17/2023
Not a rework. After ice maker replacement unit was making ice. Found fill tube frozen not allowing ice maker to fill. Order and replace fill tube heater and valve. ; ordrng 1 W11482383 (Valve) and 1 W11087201 (Heater)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Watertown, CT 06779
Jimmy R.
Job Details: 11/17/2023
"Tested unit and found washer would not wash unit would sense then agitate then start over, ran diagnostics and found error F7e4 basket reengagement failure checked slider and found slider had fallen apart causing issue. Replaced slider and recalibrated unit ran a wash cycle and unit is now going threw and working to specs ; used 1 W10734521 (Slider) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Matthews, NC 28104
Jeff L.
Job Details: 11/17/2023
Please see pic ice maker rake Baird again broke out of box. I unboxed the part right in front of the customer they seen damage same time I did. Spoke with Jenn she is gonna make sure next one is not damaged. Will return 11-22-23 pmPart#W11087434; ordrng 1 W11087434 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Holyoke, MA 01040
Mike K.
Job Details: 11/17/2023
"Replaced gear case assy, agitator, cam, actuator and belt. Ran recalibration cycle and then ran diagnostic test and completed fine with no issues, no abnormal noises."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Matthews, NC 28104
Jeff L.
Job Details: 11/17/2023
Found water dripping out of door where air vent is when door is dropped down to unload dishwasher a good bit of water is just sitting in the air vent. Need to replace air vent and control to make a good repair. Scheduled for 11-28-23 amPart#W11649995Part#W11646927; ordrng 1 W11649995 (Air vent) and 1 W11646927 (Control)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Fort Mill, SC 29707
Jeff L.
Job Details: 11/17/2023
Found suspension rods allowing the unit to move more than normal they need to be replaced for good repair. Rescheduled for 11-27-23Part#W11400156; ordrng 1 W11400156 (Suspension rods)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fort Mill, SC 29707
Jeff L.
Job Details: 11/17/2023
"Hen unit got to rinse it would not advance any further, I found the mixing valve stuck in the closed position not allowing water to come thru at proper rate of PSI.. UNIT RAN AND CHECKED OKCALL COMPLETE; used 1 W11165546 (Water valve) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/17/2023
Found grinding noises coming from gearcase. Order and replace drive assembly. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam kit) and 1 W10902814 (Washplate)
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near Fort Mill, SC 29707
Jeff L.
Job Details: 11/17/2023
Replaced parts advised by tech support to replace due to me never actually seeing the unit fail. Unit ran and checked ok advised customer to call if needed.Call complete
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/17/2023
Found new harness also has break in it. Will work when wiggling wires to drain pump. Order and replace harness. ; ordrng 1 W11643701 (Harness)
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/17/2023
Installed new control board. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model DU920PFGQ0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 11/17/2023
Customers complaint is dishwasher will randomly stop mid cycle. Found control panel shorted out and parts NLA.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 11/17/2023
"Complaint washing machine when faucet button is pressed spits out a quick burst of water and then the water couple drops washing machine continuously drips water all day all night. Have to turn the faucets off behind washing machine. I found hot water valve is the one that is dripping, nonstop no debris in filter screens found unit is on city municipal water supply. I found cold water from Fossett will spray for half a second a very rapid burst of water out of valve and then no water will come out valve just hums. I am ordering main control and Valves to fix. will have to move other wash machine out of room and install washer machine back for testing as customer has a loaner washing machine installed currently. ; ordrng 1 W11513246 (Control) and 1 W11513255 (Valve)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Wingate, NC 28174
Jonathan J.
Job Details: 11/17/2023
Replaced all previously order parts tested operations no additional issues. Found with Dryer. No abnormal noises heard with dryer anymore. Everything is now working properly. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Marshville, NC 28103
Jonathan J.
Job Details: 11/17/2023
"Complaint while dryer was in use the very last time filled the entire house for smoke and has not been working since thick, billowing black smoke had to open all windows and evacuate the house. I could not find any electrical issues except for open heater and completely blocked. Ductwork going outside that attaches to dryer. Replaced heating element. Also found locked up rollers and frayed drive belt replaced with component kit all idlers rollers and drive belt inspected power cord no thermal issues occurring with power cord any burning issues. Customer may be experiencing. Customer should seek an electrician advising customer to fix the venting system so that dryer can heat properly and blow hot wet air outside properly. no thermal issues. Found with dryer today. No additional issues found no safety concerns. Found with dryer today.; used 1 279838 (ELEMENT), and 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Marshville, NC 28103
Jonathan J.
Job Details: 11/17/2023
complaint washing machine will not spin out laundry not operating properly not filling with water. I found hub has failed. Gearcase has failed. Unit will need hub gear case in washplate to fix. Customer declined repair today is going to look at alternative machines.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 11/17/2023
"Complaint unit keeps giving F0e7 displaying on user interface referred customer to service pointer. Customer needs to update, user interface and connect unit to Wi-Fi. Found also banging noise that customer is hearing is from improper loading procedures. Educated customer on proper loading procedures no additional issues found the suspension rod issues. No motor issues. No additional issues found at this time."
We serviced a
MAYTAG RANGE
Model MGS8800FZ5
Near Wolcott, CT 06716
Jimmy R.
Job Details: 11/17/2023
"Installed all new harness and found main harness had gotten in between oven liner and lower cabinet cutting off power supply to oven ignitors, replaced rest of parts to be safe and heated oven to 350 degrees oven is now getting to Temp and working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Southington, CT 06489
Jimmy R.
Job Details: 11/17/2023
"Checked over unit and found water leaking from right side of machine causing float to go off and unit to shut down, checked leaking and found water coming from tub found seam where tub was crimped together wide opening and water pouring out. Will order new tub assembly advised once one we would call for return visit ; ordrng 1 W11409866 (Tub assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Southington, CT 06489
Jimmy R.
Job Details: 11/17/2023
"Tested unit and found washer would start and try to sense and just buzz never moving tub, checked motor and found capacitor leaking causing no voltage to motor for unit to sense. Replaced faulty capacitor ran a calibration and unit is now washing and working to specs ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Southington, CT 06489
Jimmy R.
Job Details: 11/17/2023
Installed new door whirlpool sent to customer cycled ice maker and unit is now filling with water and cycling as designed. Checked cooling and all operations unit is now working to proper factory soecs
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/17/2023
Tested unit and found dryer making noise wile tumbling found noises sounded like the vent was disconnected from under unit. Found noise coming from front of blower housing removed panel and found screw for blower housing had come loose causing vent to blow out of the front. Added new screw to hold tight ran unit threw a cycle and all operations are now working to specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Prospect, CT 06712
Jimmy R.
Job Details: 11/17/2023
"Installed new cntrl and handles checked over operations and damper is now opening And closing properly advised to give unit 24hrs so temps can regulate, advised if ice gets stuck together in bin just to dump it and let it make new.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Windsor, CT 06095
Gary V.
Job Details: 11/17/2023
Installed parts listed and cycled tested fine.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Tolland, CT 06084
Amanda R.
Job Details: 11/17/2023
"F1e2 motor over voltage F9e1 long drain f7e8 motor f0e7 load detected during clean washer washed two items lid stay locked waited 15 mins lid unlocked started clean cycle control making loud ticking noise when unplugging unit ; rqstng P&A on 1 W11396717 (Drain pump) and 1 W11419171 (Control) and 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 1 W10734521 (Clutch), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Manchester, CT 06040
Amanda R.
Job Details: 11/17/2023
Replaced motor tested operation normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/17/2023
Complaint not drying dishwasher is crooked white insulation showing underneath. I found insulation was not properly installed I found dishwasher itself is level but countertops are not causing dishwasher to appear un level. No error codes in fault history customer has never heard of rinse agent before has never used. It didnt know it was a thing. Customer must also run hot water from sink faucet before starting a cycle or control can disable heater requiring service. Water should be temp of 120 from sink faucet before starting a cycle per technical service manual page 2
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204KPA00
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/17/2023
Installed new control. Compressor now running and unit is beginning to cool. All functions check ok. Left part with customer.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Stanley, NC 28164
Ryan S.
Job Details: 11/17/2023
"Returned to install acu. Installed acu and unit still not working, called techline and checked all connections again and cant find issue. Techline putting in for review. Told customer you will hear from someone to move forward. Same sr#7737654722."
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Gastonia, NC 28054
Ryan S.
Job Details: 11/17/2023
"Customer complained of a leak from drain hose, lid broken and unit shaking . Found leak in drain hose from pin hole. Found hinge on left side of lid broken and rich side. Needs replaced also, also found suspension bad. Ordering both hinges, drain hose line and suspension. 11-27-23 am. ; ordrng 1 WPW10363893 (Hose) and 1 WPW10544329 (Hinge) and 1 WPW10544328 (Hinge) and 1 W10440786 (Suspension)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Gastonia, NC 28056
Ryan S.
Job Details: 11/17/2023
Returned to install new dishwasher rack tub wheel. Installed part and reassembled unit. Rack now able to pull in and out properly. Verified proper operation and showed customer.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28278
Mitch H.
Job Details: 11/17/2023
"Confirmed closing date and took picture of closing document.Tested microwave and confirmed turntable not turning. Entered settings and found that turntable was off. Turned on, retested, now operating correctly. Instructed customer on how to use the Tools function on user interface. I&I now fulfilled."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28278
Mitch H.
Job Details: 11/17/2023
Customer was concerned thinking that ice bin should lock in place. Explained that it just slides in but does not lock in. He was also concerned about water line from wall just laying on floor behind refrigerator. Explained that water line is not considered part of refrigerator but that there is no problem with line. I&I now complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Berlin, CT 06037
Jeremy B.
Job Details: 11/17/2023
Installed new control and then ran calibration then high speed spin. All checks ok.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Cromwell, CT 06416
Jeremy B.
Job Details: 11/17/2023
Installed new harness and ran self test all checks ok.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Berlin, CT 06023
Jeremy B.
Job Details: 11/17/2023
Washer goes off balance no matter the load size. Ran diag found off balance error code. Ran automatic test found a wobble to the basket will order and replace. Instructed customer on proper load size. ; ordrng 1 W11178227 (Basket) and 1 W10902814 (Wash plate)
We serviced a
SAMSUNG HOME COOKING - E
Model NE59J7850WG/AA
Near Durham, CT 06422
Jeremy B.
Job Details: 11/17/2023
Glass in oven door cracked while customer using self clean. Appears to be a heat fracture and not customer abuse. ; rqstng P&A on 1 DG94-01123B (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near South Windsor, CT 06074
Gary V.
Job Details: 11/17/2023
"Inspected and found defrost drain hose not inserted in drain pan properly and inserted in drain pan, and tested fine now. 2 year warranty from Costco."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS2
Near South Windsor, CT 06074
Gary V.
Job Details: 11/17/2023
"Inspected and found leak coming from sump hose connection, applied sealant and tightened, cycled, tested fine."
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSS00
Near Prospect, CT 06712
Jimmy R.
Job Details: 11/17/2023
"Removed old harness and found right side harness and switch faulty switch broken and not making a connection, reinstalled all parts and same issue unit erroring out f6e8 went threw harness and found no light coming on in microwave cabinet checked power to light and not power checked power at door switches and no power found power coming into appliance manager but not coming out past relays will try and replace appliance manager and thats it advised when in we would call for return visit I need more time plz and oven dolly to be safe ; ordrng 1 W10915648 (Control)"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Ellington, CT 06029
Gary V.
Job Details: 11/17/2023
"Inspected and found f21 fault, found no drain system obstructions and reset controls and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near York, SC 29745
Mitch H.
Job Details: 11/17/2023
Removed and replaced valve. Ran component test to check valve operation. Valve actuated properly. Flow rate from valve is low. Supply valves at wall will not shut off. Customer held hoses crimped while I changed valve. Advised her that she will need to have wall valves replaced and hoses checked to ensure proper operation of washer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Manchester, CT 06040
Amanda R.
Job Details: 11/17/2023
"Replaced both controls condenser fan running compressor wont turn on fixed leds needs new compressor ; rqstng P&A on 1 W10832994 (Compressor), dspstn on spec-tagged invntry: 1 W11683242 LED MODULE , states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Manchester, CT 06042
Amanda R.
Job Details: 11/17/2023
Replaced door gasket ; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near Bolton, CT 06043
Amanda R.
Job Details: 11/17/2023
Replaced console programmed model tested all functions
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Coventry, CT 06238
Amanda R.
Job Details: 11/17/2023
Not advancing past wash on well water has house filter sediment in both hot and cold inlet screens cleaned out operation normal
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hartford, CT 06112
Chuck M.
Job Details: 11/17/2023
Customer complaint is that nothing working on range. Plugged in range and it trips GFCI. Inspected and found lamp socket is causing it to trip. Removed bulb and tested. Cooktop and oven is working. Ordered lamp socket. ; ordrng 1 W10856866 (sockt-lite)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Belchertown, MA 01007
Chris B.
Job Details: 11/17/2023
Complaint that the refrigerator is not cooling at all. Found bad compressor. Start device would turn on and off. Using spare start device stayed on for around 5min longer but compressor got very hot to the touch and test start device shut down as the older part did. Will order parts for a return visit. Customer ask if the unit can be serviced asap coming up the holiday next week.; ordrng 1 W11557425 (Compressor Kit) and 1 W11504416 (Lock Coupler) and 1 W11504431 (Coupler) and 1 W11506635 (Coupler) and 1 W11506635 (Coupler) and 1 ProcessingTube (W11506635) and 1 R600a (R600a) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Amherst, MA 01002
Chris B.
Job Details: 11/17/2023
Complaint that the lint screen is cracked and would pop out during dry time. Found broken housing and lint screen. Took pics of broken housing causing the lint screen to break at the corners. ; ordrng 1 W11211470 (Housing) and 1 W11483547 (Lint Screen)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Hadley, MA 01035
Chris B.
Job Details: 11/17/2023
Complaint that the second unit is not drying properly like the first one. Found cold water in the dishwasher after doing the first diagnostic cycle. Took like 5min for hot water reach the sink and the unit. Mentioned to the customer that the heating element is working correctly and no error codes present on this second unit too. Customer will need to run the hot water before running both dishwashers as explained in user guide handbook. Found no issues with the unit.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Chicopee, MA 01013
Roger R.
Job Details: 11/17/2023
Found evidence of motor pulley rubbing on drip tray under washer. Belt guard not installed and of missing. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Chicopee, MA 01020
Roger R.
Job Details: 11/17/2023
Installed both new doors. Adjusted leveling legs also.
We serviced a
ROPER WASHER
Model RTW4440VQ1
Near Ludlow, MA 01056
Roger R.
Job Details: 11/17/2023
Upon attempting to replace water valve on washer found unable to turn water off at wall or at meter. Unable to replace valve at this time. Customer to have house plumbing issues addressed and will call to reschedule repair. ; dspstn on spec-tagged invntry: 1 WPW10144820 VALVE
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2.
Near Westfield, MA 01085
Mike K.
Job Details: 11/17/2023
Replaced spark module and oven heating fine. Preheated to 350 with no issue. Ignited 10 times in a row with no issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Wilbraham, MA 01095
Roger R.
Job Details: 11/17/2023
"Unit has discolored area around the vent area. Will order new door panel assembly. ; ordrng 1 W11461694 (Panel, door)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS05
Near South Hadley, MA 01075
Chris B.
Job Details: 11/17/2023
Replaced part and unit door now is aligned and shutting properly. Customer mentioned that the crisper drawer is not closing properly. Found slider spring not closing like the right drawer is. Will order parts for a return visit. ; ordrng 1 W11409809 (Right Pantry Adapter) and 1 W11397195 (W11397195)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near South Hadley, MA 01075
Chris B.
Job Details: 11/17/2023
Upon removing the old door switch the lining cracked and the insulation was stuck on the switch and wires compromising the repair. Call Whirlpool and unit is deemed unrepairable. SR#7737816939 Whirlpool will contact customer.
We serviced a
SAMSUNG RANGE
Model NX58K9500WG
Near Middletown, CT 06457
Jeremy B.
Job Details: 11/17/2023
Right front burner not lighting. Found clogged orfice . Cleaned and tested all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Hebron, CT 06231
Jeremy B.
Job Details: 11/17/2023
Wash motor running weak and wash arms not turning. Installed new motor sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Springfield, MA 01118
Roger R.
Job Details: 11/17/2023
Found unit noisy and vibrating during heating cycles. Unit need a new transformer. Will order and return to install. Requesting a second person helper as OTR microwave. ; ordrng 1 W11446747 (Transformer) and 1 Twomanjob (Helper required)
We serviced a
KENMORE REFRIGERATOR
Model 253.6419240D
Near Springfield, MA 01109
Roger R.
Job Details: 11/17/2023
Found unit with compressor running and fans running but no cool. This indicates a failed sealed system.Due to age and condition of unit it is recommended to replaced refrigerator.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ0
Near Bristol, CT 06010
Ruben C.
Job Details: 11/17/2023
Checked unit found screws have been drilled into sides of unit this can cause leaking and it has voided the warranty will will not be responsible for repairing this unit
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near East Windsor, CT 06088
Gary V.
Job Details: 11/17/2023
"Inspected and found belt broken, replaced and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC , used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28269
Robert A.
Job Details: 11/17/2023
I installed the ordered part and tested the unit for the cx. The ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near York, SC 29745
Mitch H.
Job Details: 11/17/2023
Tested and found the oven burner igniting properly. Reaches proper temp but doesnt cycle correctly. Ordering gas valve and control. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11449506 (Valve) and 1 W11620570 (Control)
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Bessemer City, NC 28016
Ryan S.
Job Details: 11/15/2023
"Retuned to install valve, installed valve and ran service mode to test function all functions including valves working properly , showed customer. verified proper operation."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Marshville, NC 28103
Jonathan J.
Job Details: 11/15/2023
Screen keeps glitching out ending itself water under ui on screen water dripping from door I found vent restriction I found relay motor sticking after cycle had sounded drum keeps spinning. Unit will need ui and control to fix. Customer declined repair is going to replace unit as issue has been occurring for a very long time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Worcester, MA 01610
Amanda R.
Job Details: 11/15/2023
Complaint Freezer was freezing ff section was not cooling damper was open when I plugged unit back in evaporator fan running replaced damper temps were maxed out set at recommended
We serviced a
WHIRLPOOL OVEN
Model MET8800FZ00
Near Killingly, CT 06241
Amanda R.
Job Details: 11/15/2023
Replaced infinite switch tested operation normal
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Pomfret, CT 06259
Amanda R.
Job Details: 11/15/2023
"On well water checked in,etc screens customer has house filter ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Southbridge, MA 01550
Angel R.
Job Details: 11/15/2023
"Unit was not getting proper voltage, was able to flip the breaker and get machine up and running after testing a few components. Tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Charlton, MA 01507
Angel R.
Job Details: 11/15/2023
"Compressor running a lot customer says, found frost ball in right hand side of evap by cap tube. Also found thermistor in wrong spot. Placed thermistor in correct location. Adjusted setting after thawing out ice ball. Checked condenser for dust, vacuumed as much as possible. Advised customer keep an eye on unit, may need sealed system tech.; cstmr sgnd Dsclmr"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Dudley, MA 01571
Angel R.
Job Details: 11/15/2023
"Control board was not responsive, was able to put unit in diagnostics and calibrate as well as run diagnostics cycle and check for error codes. Found no error codes initially. Found Gearcase is staring to leak a bit and basket has some play to it. advised customer eventually it will need replacing of both Gearcase and hub also washplate. Customer will likely buy new unit based on quote price to repair."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Webster, MA 01570
Angel R.
Job Details: 11/15/2023
"Basket is loose, will need new washplate, hub and possibly Gearcase. Quoted customer on parts and labor, he decided to buy something new."