We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near West Springfield, MA 01089
Mike K.
Job Details: 06/12/2023
"Under 1yr wp warranty, took photo of receipt.Intermittent drinking noise in spin. Did find oil spray in belt cover. Basket spins freely by hand.F2e1 error in history ( stuck key).only error, cleared.Ran diagnostics. Went through and at very end grinder loudly, but with order gear case, cam, washplate ; ordrng 1 W11449840 (Gear case) and 1 W10752283 (Washplate) and 1 W10721967 (Cam) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Southampton, MA 01073
Mike K.
Job Details: 06/12/2023
"Showed video of washer in spin and unit with unit shaking/loud. Video looked like normal operation, not banging, but with a load not abnormal. Noise in video also was not abnormal, though hard to make out specifics, but drain motor, spin, vibrating all at once it didnt sound like anything abnormal.No errors in history, ran self test fine.Asked to run with load. Loaded three towels into unit, balanced out load when putting it in. Ran quick wash through fill into agitate to get fully wet, cancelled and drained fine. Put unit into drain &spin cycle.Ran full cycle, no abnormal noises, regular vibrations, spun out fine.More out of balance loads would shake more, potentially making banging noises or even unit deciding to shut down if too far out of balance, but unit has been tested with load and verified operating correctly."
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near South Hadley, MA 01075
Mike K.
Job Details: 06/12/2023
"Complaint of loud clunk, seems to mainly occurs after fill. Timing sounds like when unit switches from spin to agitate, which would be the shifter engaging.Cs started a load, but noise was not as loud as they have been experiencing. Cancelled and drained fine.No errors in history, ran shifter test all sounds normal. Also ran wash/ spin tests alternately and t different speeds. Slider/shifter working properly, no abnormal noises.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Vernon, CT 06066
Gary V.
Job Details: 06/12/2023
"Inspected and found upper rack adjusters broken, replaced with new adjusters and tested fine. 2 year warranty from Costco.; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204ESS3
Near South Windsor, CT 06074
Gary V.
Job Details: 06/12/2023
"Inspected and found wash pump pumping properly, but wash arms and wash wall clogged , will submit estimate and call.; rqstng P&A on 1 WPW10327455 (Ceiling wash arm) and 1 WP3400918 (Retainer) and 1 WPW10448645 (Middle arm) and 1 W10769518 (Wash wall) and 1 WPW10463906 (Filter) and 1 W10872845 (Screen)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, CT 06095
Gary V.
Job Details: 06/12/2023
"Installed new ice maker and cycled and filled with water, please allow 24-48 hours for ice production."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 06/12/2023
Complaint refrigerator not cooling in the refrigerator section freezer is cooling fine. I found freezer evaporator was completely frozen over a defrosted evaporator core tested heater in diagnostics menu heater is working perfectly fine and diagnostics control board has two stickers is part of the technical service pointer Technical Service Pointer #: W11642483 Rev C Action Required: MandatoryRelease Date: December 2022 Side by Side Refrigeration ProductsOffice to call customer as soon as part comes in.; ordrng 1 W11546690 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Weddington, NC 28104
Jonathan J.
Job Details: 06/12/2023
Complaint not making ice I found fill tube frozen over valve is working fine customer just had control ice maker and valve replaced unit will need new fill tube customer declined today will call back once they decide ; dspstn on spec-tagged invntry: 1 W11557000 ICEMAKER
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Charlotte, NC 28208
Robert A.
Job Details: 06/12/2023
Cx complaint that the units gasket are torn. I inspected the unit and confirmed the complaint. I found all 3 gaskets have tears in them. Im ordering new gaskets for the return visit.; ordrng 2 W10830046 (Door gaskets)s and 1 W10571967 (FC door gasket)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Charlotte, NC 28216
Robert A.
Job Details: 06/12/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYSA
Near Stallings, NC 28104
Jonathan J.
Job Details: 06/12/2023
"I replaced all previously ordered parts. I tested operations no leaks. Everything is working properly heater is not staying energized. Wind control is in standby mode. Unit filling with appropriate water level and draining water out properly as well. ; dspstn on spec-tagged invntry: 1 WPW10482480 MOTOR/SUMP 1 W10648041 VALVE , and 1 WPW10348269 DRAIN PUMP"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28216
Robert A.
Job Details: 06/12/2023
"Cx complaint that the unit is making a lot of clicking noise during agitate. I inspected the unit to confirm the complaint. I found an error code: f0e7. The cx has a video of the issue. I ran a service cycle, it completed with no issues. I tried to remove the rotor to check the slider and clutch area. I was not able to remove the rotor screw to the point where it broke my bit, the screw is too tight. Im ordering all the applicable parts because I cant remove the rotor screw to address the issue directly.; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Charlotte, NC 28216
Robert A.
Job Details: 06/12/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Charlotte, NC 28216
Robert A.
Job Details: 06/12/2023
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found no error codes, the unit had water in the tub. The was cleared but it smelled bad. I ran the drain pump and the unit drained fine with no issues. I checked the drain tube while running the sink water, I noticed the water returning to the DW. I adjusted the drain tube to have a high loop siphon and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlotte, NC 28214
Robert A.
Job Details: 06/12/2023
Cx complaint that the unit IM is leaking into the ice bin forming solid ice in the ice bin. I inspected the unit to confirm the complaint. I found the IM fill tube was not fully extended to enter the IM. I extended the fill tube to make to sure the water fully enters the IM and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW01
Near Charlotte, NC 28214
Robert A.
Job Details: 06/12/2023
Cx complaint that the unit is leaking water from the rear right side. I inspected the unit to confirm the complaint. I found the inlet valve tube to the IM was not secure. I secured the tube and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Charlotte, NC 28277
Jonathan J.
Job Details: 06/12/2023
Replaced gasket tested operation no additional issues found.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Charlotte, NC 28277
Jonathan J.
Job Details: 06/12/2023
I replaced vent assembly. I tested operations. No additional issues found no water in catch basin. Customer has been using dishwasher since last visit. FAE2 only code I cleared and performed a diagnostic cycle. No leaks no additional issues found new gasket issues found either at this time I suspect F8 E4 error code was caused by an over Sudsing condition.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Monroe, NC 28112
Jonathan J.
Job Details: 06/12/2023
Complaint doorhandles are not in alignment right hand door is slightly higher than the left-hand door. Ive had installers come back to try and re-level doors installers have stated it is the doors that are the problem. I attempted to level refrigerator by lowering right hand side door door hole seems to be miss drilled ever so slightly Doorhandles are about a 16th of an inch give or take out of alignment doors are exactly level Im not sure a new door will fix. ; ordrng 1 W11435333 (Door rh ff)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Dallas, NC 28034
Ryan S.
Job Details: 06/12/2023
Found both door switch levers recessing only left one should do so. Previous tech removed bracket holding right hand switch which allows it to move. To make a good repair we need to replace door assembly and door switch holder. Informed customer the office will call when parts come in. Not charging customer for labor because of previous tech removing bracket. Parts are covered; ordrng 1 W11600214 (Inner door assembly) and 2 W11598178 (Hinges)s and 1 Wpw10128850 (Hinge arm) and 1 Rivetgun (Rivet gun) and 1 461967570351 (1) and 1 461967750494 (Support)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/12/2023
"Complaint washing machine smoking from control board area. No functions of the control board will work. Touchscreen is the only thing that still works. No other buttons or functionality works. I replaced drain pump and main control. Drain pump was browned on housing ultra high resistance value. I found the main control board. Experienced a thermal event that did not cause any damage to customers house or person. No additional issues found with washing machine at this time.no leaking all buttons are functional no wiring issues found but unit may still have a harness issue hidden in harness.; used 1 W11399437 (DRAIN PUMP)part was defective , and 1 WPW10276397 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Cherryville, NC 28021
Ryan S.
Job Details: 06/12/2023
"Unit is throwing s code on panel. Per tech bulletin we need to replace control board. The unit is also throwing F2 E1, board will be available this Thursday. Will return 6-15-23 PM to make repair; schdld next appmnt for 6/15 THU PM"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dallas, NC 28034
Mark C.
Job Details: 06/12/2023
Customer states unit worked fine one day and stopped the next. Unit is filling but is not circulating water. Found the circulating pump to be faulty replaced pump unit is fully operational.; used 1 W11085683 (Pump) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Mount Holly, NC 28120
Mark C.
Job Details: 06/12/2023
Installed new electronics in the microwave unit is fully operational .; dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3NHAXVY01
Near Mount Holly, NC 28120
Mark C.
Job Details: 06/12/2023
Installed new filter housing unit has no leaks.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Watertown, CT 06795
Jimmy R.
Job Details: 06/12/2023
"Checked over machine due to unit not drying and not draining, ran diagnostics and found no errors stored in unit let machine run thew a self test and found heater coming on and drain pump running but leaving water in bottom of tub. Removed drain pump and found water in windings causing pump to over heat and not drain, replaced faulty pump and checked dryer. Found heater operating normally and unit drying as designed advised customer unit will leave some moisture on dishes with a regular drying cycle may need to use extended dry or crack the door open when done to help remove moisture in tub. Unit is now operating to factory specs ; used 1 W11412291 (Drain pump) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/12/2023
"Adjusted and tucked insulation padding inside door and underneath at kickplate. Tested unit, no leaks found."
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Woodstock, CT 06282
Amanda R.
Job Details: 06/12/2023
The wire harness going to Ui console is broken and the flap for lint housing broke off ; ordrng 1 W10906551 (Filter housing) and 1 W11384512 (Console)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Ashford, CT 06278
Amanda R.
Job Details: 06/12/2023
Complaint not advancing drain hose is laying on ground explained that it has to be at least as high as the washer otherwise the water will just drain out
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Charlotte, NC 28227
Jenn F.
Job Details: 06/12/2023
Unit had condensation in fridge and clogged drain tube in freezer. Added shim/washer to lower door to raise door for better and complete seal. Cleared drain tube for proper drainage.; used 1 WP488881 (WASHER) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Charlotte, NC 28213
Jenn F.
Job Details: 06/12/2023
Replaced the motor and control. Calibrated unit. Ran diagnostic. Tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/12/2023
Complaint light on the dispenser and confirm lit up as well. Not dispensing ice or water. Confirmed the light that was on was a power loss indicator and confirm was lit so the customer can confirm power loss to the unit. Unit is dispensing water fine. Explained the buttons on dispenser. Unit tested okay
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/12/2023
"Complaint unit no cool for awhile and freezer door is broken. Freezer door was stuck when customer tried to open it, pulled hard and the door liner cracked and pulled off the bracket for the draw slides. Slides are rusted and seized. Compressor is hot and shuts off on over load. Needs new compressor, freezer slides and freezer door. Need authorization if door is covered. Unsure of any other problems with the unit to verify that this fix will fully fix the unit. ; rqstng P&A on 1 W11435342 (Freezer door) and 1 W11100924 (Compressor) and 2 W11265130 (Slides)s"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/12/2023
"Complaint makes noise. Found bad roller. Replaced rollers, idler, and belt. Tested ok ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/12/2023
Complaint the freezer temps goes too cold or too warm. Fridge temp does not stay stable and freezes the food in the bottom. On the bottom frame it is gapped away from the unit causing condensation up the door. Called whirlpool techline sr#7736610809. Unit being put in review for replacement.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Charlotte, NC 28262
Jenn F.
Job Details: 06/12/2023
"Replaced motor, blower wheel and both motor clamps. Motor is buzzing and shutting off on over load. Tested voltage at the board getting 240 between black and blue on p9 should be 120 volts and from black on p9 to red on heater relay getting 204 volts. Tested at the wall 120volts between l1 and neutral, 120volts between l1 and l2, 240 volts between l2 and neutral. Customer needs electrician called whirlpool techline. Sr#7736609382; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ABB1924DEB
Near Coventry, CT 06238
Jeremy B.
Job Details: 06/12/2023
Both sections not cooling. No frost pattern. All fans and compressor running. Compressor drawing .4amps. Needs new compressor. Quoted customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near East Hartford, CT 06108
Jeremy B.
Job Details: 06/12/2023
Found fill tube frozen causing no ice. Found the door warped at top. Needs new freezer door. ; ordrng 1 W11593330 (Freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/12/2023
Installed new new lets and tested all checks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Holyoke, MA 01040
Mike K.
Job Details: 06/12/2023
"Replaced housing and ran water through filter fine with no leaks found, previously the leak would come later so customer to monitor."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Stanley, NC 28164
Mark C.
Job Details: 06/12/2023
"Unit squealing during spin due to a slipping. Replaced belt. Unit has a low grinding noise due to a warn hub. Replaced hub unit is fully operational with no abnormal noise.; used 1 W11239857 (BELT), and 1 W10528947 (Hub) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lincolnton, NC 28092
Mark C.
Job Details: 06/12/2023
"Unit has a constant dribble of cold water due to a sticking valve. Loud noise comes from a stuck hot valve. Replaced valve unit is fully operational.; dspstn on spec-tagged invntry: 1 W11158830 CAPACITOR , used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 06/12/2023
Installed new parts and ran self test all checks ok.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/12/2023
Installed new doors all checks ok.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/12/2023
Washer not filling properly and keeps giving low flow error. Removed supply hoses and found good pressure and found screens clear. Ran self test and cold water entering slow. Replaced cold valve and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)
We serviced a
WHIRLPOOL DRYER
Model WGD8200YW3
Near Holyoke, MA 01040
Mike K.
Job Details: 06/12/2023
"Replacement motor is missing pulley/restrainer, removed defective motor and attempted to remove its pulley/restrainer to transfer, would not come off, tried removing equivalent from a different stock motor and would not come off. Contacted office and though part diagram shows those included, motor assemby photos look like they are not.Per office will order missing components at no charge to customer.Did find blower drive belt cracking, drum belt looked good. quoted for belt, approved and added to return trip and paid for addition part (belt).; ordrng 1 WP3393657 (Belt restrainer) and 1 WP8547171 (Motor pulley) and 1 WP8544742 (Blower belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Portland, CT 06480
Jeremy B.
Job Details: 06/12/2023
Customers complaint is washer not completing cycle. Found F8E1(long /no fill) checked hot and cold supply and its good. Found screens clear. Ran self test and calibration all checks ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Hartford, CT 06057
Ruben C.
Job Details: 06/12/2023
Checked unit cold water valve had build up in screen cleared screen tested normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FKSS02
Near West Hartford, CT 06107
Ruben C.
Job Details: 06/12/2023
Checked unit found water tube for ice maker frozen defrosted tube tested operation normal ice maker received water and harvesting
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near New Britain, CT 06053
Ruben C.
Job Details: 06/12/2023
Checked unit found mullion at bottom of fridge separated from liner called techline 7736608785 beyond repair being submitted for review
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bristol, CT 06010
Ruben C.
Job Details: 06/12/2023
"Checked unit found gearcase leaking oil could get agitator off ordering gearcase inner basket agitator rotor and stator ; rqstng P&A on 1 W11185701 (Gearcase) and 1 W10897040 (Rotor) and 1 W10897050 (Stator) and 1 W11093899 (Agitator) and 1 W10625252 (Screw) and 1 W11178227 (Inner basket), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near East Granby, CT 06026
Gary V.
Job Details: 06/09/2023
"Inspected and found ui panel harness loose inside door connector to main acu, plugged together properly, unit now working properly. Also water feed line has defective O-ring and informed customer."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Agawam, MA 01030
Mike K.
Job Details: 06/09/2023
"Replaced control and wire harness. Tested in quick wash, went through fill and into wash fine. Cancelled and drained fine. Tested in normal and did same. Verified both hot and cold valves working and lines connected correctly to unit.Ran drain and spin and worked fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Windham, CT 06226
Amanda R.
Job Details: 06/09/2023
Not freezing heavy frost on evaporator explained need to take everything out of freezer and defrost unit
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Mooresville, NC 28115
Jenn F.
Job Details: 06/09/2023
New construction home. Complaint really loud noise on start up. Found the rear motor mount not secured causing the motor and blower wheel to hit. Secured the mount. Tested ok.
We serviced a
WHIRLPOOL DRYER
Model WED6120HC1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/09/2023
Complaint dryer is not heating. I found venting restriction causing heater. Issue to occur on element found element is open. I found all thermal cut outs are fine with no issues I replaced heater tested operation dryer is now working fine vent to house is heavily restricted.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Waterbury, CT 06702
Ruben C.
Job Details: 06/09/2023
They did not have receipt of purchase cancelling service they said whirpool said it was covered they have to contact whirlpool
We serviced a
KITCHENAID DISHWASHER
Model F45122614
Near Thomaston, CT 06787
Ruben C.
Job Details: 06/09/2023
Checked unit did not find any problem with unit started working normally
We serviced a
LG REFRIGERATOR
Model LFXS29766S/00
Near Chicopee, MA 01020
Mike K.
Job Details: 06/09/2023
"Recovered r134a and had a pretty good charge in unit, definitely should have been cooling some so pointing towards compressor. Unplugged and updated software, said completed successfully.Replaced compressor and drier, pulled into a vacuum, held for 10+ minutes. Charged with 5.2 oz r134a. Unit not cooling, not pulling vacuum, staying around 5 and 85 on high side. Pulled refrigerant and charged again and simular, no cool. Spoke with Randy possible obstruction, though should eventually pull vacuum, possible bad compressor. Reordering compressor, will mark jig and Evap to bring back just in case.Did collect for jig as that was not collected for initially. Evaporator has not been used yet and has been paid for.Office to contact to schedule return; ordrng 1 Tca38151706 (Compresssor) and 1 2xtime (2x time) and 1 Wpw10143759 (Drier)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Amherst, MA 01002
Mike K.
Job Details: 06/09/2023
"Unit under 1yr wp warranty, took photo of receipt.Complaint of top rack not cleaning well.Spray arm looks to be clear, filter clear,ran normal cycle.Wash motor is running, no see spray arm movement from upper spray arm, wiring looks good replaced sump assy. Water flow much increased nd spray arm movement verified ; used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Amherst, MA 01002
Mike K.
Job Details: 06/09/2023
Replaced cracked cooktop and verified each burner working and cycling
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Northampton, MA 01060
Mike K.
Job Details: 06/09/2023
"Unit will not turn on, no voltage at terminal or at wall, breaker is on, cycled and still same. Electrical issue. Will need to have electrical remedied and if still having issues set up return call"
We serviced a
MAYTAG DRYER
Model MGD5630HC0
Near Cornelius, NC 28031
Mark C.
Job Details: 06/09/2023
Unit is leaving brown streaks on the clothes due to carbon deposits on the hot air duct. Duct should be covered under the ten year warranty. Customer would be responsible for labor of 256.33; rqstng P&A on 1 WPW10293765 (Air duct)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Davidson, NC 28036
Mark C.
Job Details: 06/09/2023
Adjusted door to the best of my ability unit is fully operational.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Huntersville, NC 28078
Mark C.
Job Details: 06/09/2023
Installed new sump assembly unit is fully operational.; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Huntersville, NC 28078
Mark C.
Job Details: 06/09/2023
Installed new gaskets cleared any frost unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Mount Holly, NC 28120
Mark C.
Job Details: 06/09/2023
"Customer states unit is leaving stains on clothes intermittently. Found a greasy residue in the fill system. Unit also has a waxy residue in the door boot gasket.; rqstng P&A on 1 W11318722 (Boot), ordrng 1 W11524105 (Dispenser) and 1 W11316604 (Hose)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mount Holly, NC 28120
Mark C.
Job Details: 06/09/2023
Customer states unit makes a clicking sound during the cycle found one of the nylon slides to be unclipped and tapping against the case. Secured slide unit is fully operational with no abnormal noises.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Stanley, NC 28164
Mark C.
Job Details: 06/09/2023
"Installed new control, new rollers, and found the blower fan damaged replaced fa, unit is fully operational.; used 1 349241T (Roller), and 1 WP697772 (Wheel) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Northampton, MA 01060
Mike K.
Job Details: 06/09/2023
"Replaced user interface/console and tested in new real cycle fine, controls working properly"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/09/2023
Installed new control for oven. Tested bake and boil. Both working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Wales, MA 01081
Chris B.
Job Details: 06/09/2023
Replaced part and all running normal. Mentioned to the customer to keep an eye on the unit for the next few days. Evap and compressor fan running normal and good cooling.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Sharon, SC 29742
Mitch H.
Job Details: 06/09/2023
Checked and found new compressor not operating correctly. Cools intermittently. Customer says it cools for a while then stops cooling. Ordering compressor.; ordrng 2 W11592010 (Compressor)s and 1 2Xtime (2X time)
We serviced a
WHIRLPOOL WASHER
Model WTW5900SW0
Near Springfield, MA 01119
Roger R.
Job Details: 06/09/2023
Found unit had a pinched water level sensor tube. This caused it to not sense water level properly and overfilled unit. Rerouted hose and all checks okay.
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near Springfield, MA 01108
Roger R.
Job Details: 06/09/2023
Found unit has noisy belt tensioner pulley. Quoted $35.99 for idler pulley and labor $239Cust had written check before I quoted for kit not pulley only and that was only check available at the time. WILL NEED TO COLLECT UPON RETURN. BALANCE DUE IS $277.24; used 1 279640 (IDLER PULLEY) from stock
We serviced a
KENMORE WASHER
Model 110.2513241
Near Chicopee, MA 01020
Roger R.
Job Details: 06/09/2023
Found unit has a bad gearcase and leaking water. Quoted for parts and Labor unit not worth repairing.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Ludlow, MA 01056
Roger R.
Job Details: 06/09/2023
"Installed new water valve and checked, all okay."
We serviced a
BOSCH WASHER
Model WFMC2201UC03
Near Monson, MA 01057
Roger R.
Job Details: 06/09/2023
"Found unit has a leaking hot water valve. Leaking at all times even when off. Quoted $49.99 for valve and $239 labor. ; ordrng 1 00422245 (Valve, hot)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near York, SC 29745
Mitch H.
Job Details: 06/09/2023
"Replaced refrigerator door, and freezer door gasket. Refrigerator door operating properly. Freezer gasket still comes off. Gasket channel in door not molded properly. Ordering freezer door.; ordrng 1 LW10636409 (Freezer door)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28217
Robert A.
Job Details: 06/09/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and attempt d a service cycle. The service cycle did not start. I checked under the unit and found the capacitor hanging, it read OL. I replaced the capacitor with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Robert A.
Job Details: 06/09/2023
"There is a dent on the right door (RC). I inspected the unit and confirmed the complaint. The maintenance manager does not have a POP document on hand. Im ordering the door for the return visit, authorization may be needed.; rqstng P&A on 1 LW10912313 (RC door), ordrng 1 W11223753 (Name plate)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near South Windsor, CT 06074
Gary V.
Job Details: 06/09/2023
Inspected and found unit went off balance in spin and causing unit to smash outer cabinet and other parts. Will order parts and customer will call when parts arrive. Unit needs multiple parts. 2 time frame on return.; ordrng 1 W10677266 (Cabinet shadow Crome) and 1 W11417171 (Rear panel) and 1 W11621180 (Main acu) and 1 W11394572 (Lid lock) and 1 W11457841 (Lid strike) and 1 W11178227 (Basket) and 1 W11400156 (Suspension rods)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Manchester, CT 06042
Jeremy B.
Job Details: 06/09/2023
"Tried removing agitator but cant get the metal part off the shaft of gear case .will need to completely drill out basket and replace basket, gear case, hub, and agitator. Left agitator with customer. Needs extra time. ; rqstng P&A on 1 W10752719 (Basket) and 1 Dremaltool (Dremal tool) and 1 W11454734 (Gearcase), ordrng 1 Xtratime (Xtra time), dspstn on spec-tagged invntry: 1 W11550891 AGITATOR"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manchester, CT 06040
Jeremy B.
Job Details: 06/09/2023
Installed new motor. All checks ok
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Hartford, CT 06112
Ruben C.
Job Details: 06/09/2023
Checked found element open replaced element tested operation normal heating normally actual goods date 3-17-23
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Auburn, MA 01501
Chris B.
Job Details: 06/09/2023
Complaint that the unit is not washing correctly. Found broken wire on the drain pump side. Reattached wires and ran a diagnostic test and unit running normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clover, SC 29710
Mitch H.
Job Details: 06/09/2023
"Replaced control, ran calibration. Tested washer, all functions operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Clover, SC 29710
Mitch H.
Job Details: 06/09/2023
"Replaced burner head, tested, all operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Worcester, MA 01602
Chris B.
Job Details: 06/09/2023
Complaint that the unit is not washing properly. Found bad Wash Pump. Replaced part with TS and rand diagnostic cycle. Unit working normal. No leaks detected.; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Worcester, MA 01603
Chris B.
Job Details: 06/09/2023
Complaint that the unit is not running properly. Found leaking capacitor. Will replace part from TS ran two diagnostic cycles and unit working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/09/2023
"Complaint washing machine is not draining. I found connector was unplugged and smashed disconnected. Where connector attaches to drain pump I repaired connector calibrated washing machine, tested operations no further issues. Found with washing machine at this time. Washing machine draining and operating just fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ073
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/09/2023
Food freezing in fresh food section Z found cans frozen. Found even frost pattern. Damper making loud noise. Needs new damper and control. ; ordrng 1 W10594330 (Damper) and 1 W11321360 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS2
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 06/09/2023
Dishwasher not cleaning. Found 120vac at wash motor but its not running. Replaced motor sump assy and tested all checks ok. ; used 1 WPW10605057 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 06/09/2023
Washer not agitating. Found capacitor leaking grease. Replaced and ran self test all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
LG WASHER
Model WT7200CW
Near Colchester, CT 06415
Jeremy B.
Job Details: 06/09/2023
Water leaking by valve when machine is off. Needs new valve. Office will call to schedule no eta ; ordrng 1 AJU73213301 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Columbia, CT 06237
Jeremy B.
Job Details: 06/09/2023
"Found lights not working. Found faulty bulb in freezer. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC , used 1 W10695459 (LED MODULE) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Mooresville, NC 28117
Jenn F.
Job Details: 06/09/2023
Replaced heating element. Tested ok.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL00
Near Charlotte, NC 28278
Mitch H.
Job Details: 06/09/2023
"Replaced power control board, ACU, and console. Confirmed correct model and serial numbers stored. Tested, all functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Charlotte, NC 28226
Mitch H.
Job Details: 06/09/2023
Confirmed purchase date and took picture of receipt. Corrected unit information on ticket. Tested doors and leveled refrigerator. Doors now operating correctly.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Brooklyn, CT 06234
Amanda R.
Job Details: 06/09/2023
Not draining shifter fault wires going to drain pump broken fixed wires replaced actuator calibrated unit ran automatic test ; used 1 W10913953 (ACTUATOR) from stock