Cust called cancelled

"Found needed new suspension rods, replaced and tested with towels"

I replaced both valves tested operation. Everything is now working fine with no further issues found.; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE

No one was home I called and spoke with Kelly she called and got no reply. I left mag and took pics. Customer needs to be called and rescheduled ; O-emld tckt

"No power from control, Replaced control, ran test cycle, unit checks fine."

"Concern is noise while running. Inspected and ran thru multiple cycles, did not detect any problems or noises at this time. 30 days on trip fee if any problems persist."

"Inspected and found ice build up in freezer causing door to bind open and cleared ice, cycled and tested fine. Deep discounts applied to cost."

"Cx complaint that the unit goes unbalanced with large items in the load. I inspected the unit to confirm the complaint. I found an error code: f2e1. I cleared the code and ran a service cycle. The unit did not complete the service cycle. I tried calibrating the unit as well, neither worked. The unit needs a new control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11607637 (Control board)"

Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit is getting 243v from the wall and at the terminal block. The heater relay is sending the voltage to the element but there is no heat being produced. The element has a break. I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock

"Not getting water at dispenser, not getting ice. Could hear valve humming, disconnected lines and operated, no water. Unit runs water through filter, then to valve, found filter not in fully, reseated and dispensing water fine, no test on icemaker, will need to let run."

"Complaint of leaking and noise during cycle. Found agitator is spinning free, cam is engaging basket, agitator shaft spinning separately. Quoted for gear case assy and labor, without companion parts or source of leak as cs was not going to invest much in unit. Denied, collected service call."

"Can molasses my of unit shaking and stopping during service me cycles. No error in history, ran diagnostic cycle fine.; rqstng P&A on 1 W11130362 (Suspension)"

"Inspected and found main acu getting proper voltage but not responding at all, quoted and they will call."

I stalled new hinges and receivers door still closing the same. ; dspstn on spec-tagged invntry: 1 W10347464 HINGE-DOOR

"Removed and replaced encoder and HMI. Reassembled, tested, washer now activating correct water valves based on temperature settings. When set to warm, unit switches between valves properly. Started quick wash cycle, allowed unit to fill and begin agitating. Checked water levels, filling to proper level. Washer operating properly."

Installed new freezer door all checks ok.

"Found worn basket hub assembly causing basket to be loose and wobble. Replaced hub and rechecked, all okay. ; used 1 W10528947 (HUB) from stock"

"Found inner part of the right front burner has failed. Will need new large burner. Quoted $134.07 for new burner and $239 labor rate. Left message for Brian to call back with authorization and to pay balance due ; rqstng P&A on 1 WB30T10133 (Burner, 8), states that autho needed"

Turned unit on to bake at 350 and checked operation. Both bake and boil element working properly. Reset to 375 then 400 both times unit comes up to temperature and stays on. Due to nature of failure it is recommended to replace oven sensor. Quoted 39.99 for sensor and labor of $239 for a total repair of $281.49 less $129 already paid leaves a balance of 152.49 Tenant: Therese Left message for Brian to call back with authorization and to pay balance due ; rqstng P&A on 1 WB23T10015 (Oven sensor)

"Found 3 in series lights out and 3 others freezer and fridge. Torn gasket, also cust complaint is water keeps coming out of disp when uses waterTested door switches are good; ordrng 1 W11683244 (Lights) and 1 W11683243 (Led) and 2 W10843339 (Led)s and 1 W10846057 (Gasket) and 1 W11330971 (Control ui) and 1 W11087492 (Switch) and 1 W10909034 (Drip tray)"

Complaint that the unit is taking too long to dry. Found clogged blower exit. Unclogged unit and dryer running normal. ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT

Complaint that the touch panel lcd is not displaying properly. Quoted parts and labor. Customer will think about putting that amount into the unit for the age. Collected trip fee.

Complaint that the unit is leaking water from the bottom left side. Found bad gasket. Replaced part and unit running normal. Mentioned to the customer that the water line is leaking too. They will call the store to fix this issue.; used 1 W11483553 (GASKET) from stock

"Checked and found upper wash arm off and would not lock in place. Replaced tube and arm, tested, operating properly."

"I replace user interface and control, and before turning power on customer stated that she seen a bright flash of light inside of oven and smelled a burning smell so I inspected oven wiring, found no issues with the oven wiring. Then I inspected the junction box and found customer needs an electrician hole melted through junction box thick soot around house junction box. no wiring issues or electrical issues. Found with oven at this time left breaker turned off to unit."

Replaced inlet valve and ran diagnostic. Completed fine with no errors and water flow was good.

Refrigerator temp 40. Freezer temp 10-15 depending on where checked. Static pressures after unit was running and shut off was both around 1-2 psi. ; ordrng 1 W11546690 (Control)

Found unit has a broken refrigerator door switch. Wires are not accessible Called tech line sr 7738194101 unit is under review for exchange.

"Customer complaint is that dishwasher has error code F6e1 no or low water. Attempted diagnostics but console is not responding. Ordered control and console. Replaced inlet valve from T/S. ; ordrng 1 W11491730 (Control Panel) and 1 W11564002 (Control), used 1 W11434044 (VALVE-INLT) from stock"

Installed inlet valve and ice maker. Allow time for ice production. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER and 1 WPW10238100 VALVE

"Installed new sump assembly, ran test cycle, no leaks, unit tested fine."

Complaint that the unit is not working properly. Found that the ac outlet not sending voltage to L2 side and giving the F9 no load error code. Mentioned to the customer to have the electrical verified.

Complaint that the unit is not heating properly. Found that the gas valve was closed. Found bake side not igniting. Call 857-261-7737 Patrick for return date.; ordrng 1 WPW10511278 (Spark Module) and 1 W11446236 (Harness Wire Bake Igniter) and 1 W11355920 (Igniter) and 1 W11355922 (Igniter)

Unit is only 3 weeks old found the suspension rods in good shape the unit isnt old enough to have a tub problem. I did find a screw underneath one of the legs which sits on a flood pan causing the unit to get off balance and allow more banging than normal. I showed customer the screw remove all 3 screws from flood pan. They were just laying down I. Pan were not mounted to anything. Unit ran and checked okCall complete

Arrived to diagnose refrigerator and man answered door and said they are all set. Refrigerator is working and service call should have been canceled. No diagnostics performed. No service fee collected.

"Ran washer and found unit would not spin or complete a wash cycle found agitator spinning with basket, checked for errors and found F7e4 basket reengagement failure checked slider assembly and found broken causing clutch to not engage and unit to not wash properly. Replaced faulty slider and recalibrated unit, ran a wash and spin leveled unit and all operations are now working to specs ; used 1 W10734521 (Slider) from stock"

"Customer complaint is that dishwasher was not drying or heating and detergent was not dissolving. Ran diagnostics cycle and found error codes F4e3 wash motor not running. F7e1 no heat. Wash motor was receiving voltage but not running. Heater circuit was off on control. Replaced wash motor and advised customer to use rinse aid for better drying performance. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER , used 1 W11025157 (MOTOR/SUMP) from stock"

"Customer complained unit not cooling, ran test on unit and formed control not sending voltage to compressor. Turned unit on and off several times and unit not running. Control is bad. Only sending 10v to unit. Found proper voltage at wall and neutral is good. Ordering new control, owed. Keeping compressor and filter for return call and will replace compressor on return call. Cant install compressor now. Will need 2xtimeframe for compressor. Scheduled return call for 1-16-23 am. ; ordrng 1 W11568810 (Pcb control board), rqstng P&A on 1 2xtimeframe (2xtimframe e), dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a"

Customer complaint is that dryer was making a thumping noise. Inspected and found object stuck between dryer drum and glide. Removed and tested. Showed customer it works.

"Customer complained door is crooked leaning to the left. Confirmed door is leaning to the left. The door is installed in the oven correctly and door is lower on left side and higher on right side. Customer had builder come out and level unit and he suspects frame damage. Inspected unit and cant physically see issue but when door is installed door dos lean to left. Called techline. ,after pulling unit out to check found bottom left side/ frame/ leg is bent in and down causing the oven to lean to the left . Took more pictures. Informed techline of findings. Found damage to porcelain loner around left side hinge recover. Door is not staying closed due to issue and door is leaning to the left at a counterclockwise motion. Informed techline of findings. Sr#7737844815 side frame is replaceable, porcelain can only be replaced with paint. Techline said that if customer doesnt want unit repaired to call customer service to get options of replacing unit. Everything documented in tech line. Customer wanted to call customer service to get unit replaced . Would need W10663556 side chassis left, W10318190 side chase right, 72032 touch up paint black for repair. W10821321 base foot X 2. If"

"Service was for cooktop, not oven. Confirmed closing date and took picture of closing document. Found left front burner electrode sparking intermittently when valve not in ignite position. Ordering switch assembly and electrode. Checked part availability and scheduled return for 1/15 PM; ordrng 1 W11561439 (Switch assembly) and 1 W11507531 (Electrode)"

Complaint dishwasher leaking from underneath not sure where. I found OWI sensor was not properly secured. Appears to have just been pushed into hole never properly clicked or secured properly. Due to OWA sensor not properly installed every time dishwasher filled with water. It would leak water out at the same time as a constant steady drip. No additional issues found after re-securing and properly installing OI sensor. Everything is working properly and no additional leaking found.

"Complaint drum will not spin motor. Sounds like its turning on. Unit has power and is getting hot. I found dryer motor pulley snapped in half shredding belt breaking idler pulley. Had to replace motor assembly, blower wheel and component kit. Replaced all parts tested operations dryer is now working fine with no further issues. ; used 1 279827 (MOTOR), 1 4392065 (DRYER REPAIR KIT), and 1 WP694089 (BLOWER WHEEL) from stock"

"Complaint, dishwasher is the issue dishwasher heating limit will not turn off when dishwasher is plugged in no issues with the oven or cooktop. I looked at the oven found F5 E1 error code sadly cannot look at the dishwasher because we do not have service set up for the dishwasher, no heating issues found I found loose connection to motor latch Assembly on oven. Secured connector tested operations. Everything is now working properly. No further error. Codes placed unit into test mode. Ram diagnostics test on oven and cooktop. No issues. Found no error codes. Found either. Control not needed."

Complaint leaking water from freezer and fresh food section I found drain tube restricted I cleared drain tube tested operation by running boiling water down drain water flowing fine into drain basin.

"Tested unit and found fridge not cooling in both sections noticed compressor just clicking and not running, removed rear access panel and found compressor warm and not running, checked relay and found blown. Replaced relay and unit started right up and started to cool, compressor pulling heat form condenser and frost patterns building up. All operations now working to specs, advised to give unit 24hrs so temps can regulate ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock"

"Checked over unit and found washer had stopped mid cycle and shut down never spinning out clothes, found washer out of balance and unit would not start unit would never lock checked lock and noticed latch broken off causing issue with starting replaced latch and ran machine threw a spin. Advised customer on pausing unit and adjusting clothes when unit is banging. All operations are now working to specs ; used 1 W11457841 (Latch) from stock"

"Tested unit and found washer would not start a wash cycle found latch just clicking, checked for errors and found F5e2 lock failure f8e1 long fill removed latch and found faulty not locking door causing unit to not start a wash cycle. Unit will need new latch will order and return checked filling and unit is filling strong and normal could have been an issue with running when water was shut off erroring out.; ordrng 1 W11565030 (Latch)"

Customer complaint is that agitator is not washing. Inspected and found dogs missing. Replaced agitator cam. Lower agitator is stripped at drive shaft order agitator. ; ordrng 1 WP3951744 (agitator)

"Upon arriving found model and serial number was not correct.,called Randy, informed customer to call and get new ticket made."

"Customer stated unit was knocking, found suspension rod loose. Replaced suspension rods, tested unit, tests fine, advised customer of proper use and care."

"Removed and replaced pressure switch, tested, still giving F3E1 water level error. Replaced main control, tested, no longer showing error. Ran diagnostics cycle, completed properly. Tested washer on quick wash, all functions operating properly."

"Tested and ran diagnostics. No stored error codes. Tested washer in quick wash and drain and spin. Found noise coming from cam in spin cycle. Replaced cam, actuator and belt. Retested, all operating properly.; used 1 W10721967 (Cam), 1 W10913953 (Actuator), and 1 W11239857 (Belt) from stock"

Suspension bad wont complete cycle keeps adding to re balance unit ; rqstng P&A on 4 DC97-16350U (Suspension)s

Replaced compressor vacuumed system now wait 24 hours to freeze things in freezer

Stopped making and dispensing water replace filter icon cant be reset needs new control ; rqstng P&A on 1 12033817 (Control)

Freezer defrosted ff section not cooling normally compressor running needs sealed system work ; ordrng 1 W11547313 (Compressor)

Found rotor bolt missing and clutch broken. Installed new slider kit and ran calibration then self test all checks ok. ; used 1 W10734521 (SLIDER) from stock

Belt broken. Installed repair kit all checks ok. Customer must clean vent. ; used 1 4392065 (DRYER REPAIR KIT) from stock

Installed. We control and set to recommended temps all checks ok.

Both sections not cooling. Found fans and compressor running. Unit has a sealed system leak. Sealed tater party under manufacturer warranty. Recommend customer contact LG.

Customers complaint is washer banging and shaking. Ran diag found no error codes. Ran automatic test and it went through properly. Suspension is good. Ran calibration instructed customer on proper load size and load distribution.

Dishwasher randomly not draining keeps giving F9E1 pump over heats. Replaced and tested all checks ok. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock

Cx complaint that the unit is not powering on. I inspected the unit to confirm the complaint. The unit is getting 218v from the wall and at terminal block. The control is getting 218v as well but it the display is not lighting up. The unit need a new control to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11583303 (Control board)

"Cx complaint that the unit is not starting cycle, the lid lock continually clicks. I inspected the unit to confirm the complaint. I found an error code: f2e1. I ran a service cycle, all components passed. However the lid lock light did not turn on when the lid lock engaged during the service cycle. I cycled the power and ran a normal cycle, it worked fine and the lid lock light came on. The unit is working as designed."

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Replaced UI unit ran and checked ok no fault codes presentCall complete

Replaced all parts ordered door is shutting properly now with no noise present unit ran and checked okCall complete

Replaced UI unit ran and checked okCall complete

"Complaint that the unit is not cooling properly. Found very little frost pattern on the evap side. Ran diagnostic test and all steps are working correctly. Damper, heating element, evap fan, sensors all working properly. Will need a sealed system work. ; ordrng 1 W11557671 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer Filter) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)"

"Ran dryer and checked heating found unit is heating up but not drying clothes at end of cycle. Checked venting and found clean and blowing out strong and normal, ran a cycle and checked heater for cycling and unit is cycling heat as designed checked for Error snd found no codes in unit, after running found unit would not turn back on and display was blue but nothing registering, reset control and unit came back on and started to operate. Will order new console and control ; ordrng 1 W11618917 (Cntrl) and 1 W11413567 (Console)"

"Tested unit and found wile running dryer would make a awful vibration noise and would not stop,traced noise and found coming from middle of unit removed top and noticed noise coming from lint chute, found lint chute rattling moved and repositioned chute to stop making noise. Ran dryer and unit is now operating to factory specs"

Replaced dispenser assembly tested not leaking when filling

Cx complaint that the units cabinet light does not work. I inspected the unit to confirm the complaint. I found the door switch has separated and needs to be replaced. Im ordering the door switch to resolve the issue. The tenant is not comfortable with the repair being done without her home.; ordrng 1 W11384469 (Door switch)

"Disassembled door. Removed and replaced vent assembly. Reassembled, tested dishwasher, all components working correctly. No sign of dripping from vent."

"Removed and removed pump/motor assembly. Reassembled, tested dishwasher and checked for leaks. All components operating properly and no leaks found."

Dryer not drying. Found vent clogged. Customer must clean vent.

Installed new repair kit and heating element. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT and 1 4392065 DRYER REPAIR KIT

Found unit not defrosting properly in the refrigerator section. Will need service kit per service bulletin W11092686F Ordering drip pan and refrigerator evaporator sensor and fan. Changed defrost to 8hr defrost cycle. Will need to defrost upon return. ; ordrng 1 W11457241 (PAN-DRIP) and 1 W11087438 (EVAP MOTOR)

"Installed new suspension rods and cycled,tested fine."

Replaced all parts tested operation normal

The reservoir as being replaced due to last tech saying they could get the line out of water valve. I was able to remove waterline from valve and install new valve without having to replace the reservoir. Unit ran and checked okCall complete

Installed new shelves and bin all checks ok.

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found the unit is connected to a switch, the switch was off. I turned the switch on and tested the unit for the cx. The unit is working as designed."

Found unit has a broken icemaker that the sensing arm is disconnected inside. Replaced with new unit and all okay. ; used 1 W10884390 (ICE MAKER) from stock

Found unit has a slight leak in the sealed system. Called techline and unit is under review for exchange. SR NUMBER 7738187448

"Cx complaint that the unit intermittent starts. I inspected the unit to confirm the complaint. I found an error code: f6e1. I cleared the code and start a cycle. The unit gave a chime when I pressed the start button, it eventually started after multiple attempts. I replaced the control and UI console to resolve the issue. I installed the parts and tested the unit for the cx. The unit is working as designed."

Complaint that the unit is leaking water from the bottom rear. Found bad water valve. Quoted parts and labor. Will order parts for a return visit. Customer asked please for Chris to return because theres very little space behind the refrigerator to get into.; ordrng 1 WPW10498990 (Water Valve.)

Complaint that the drum is not turning. Found broken belt and bad tensioner. Replaced part and unit running normal. ; used 1 4392065 (DRYER REPAIR KIT) from stock

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Inspected and found open thermal fuse and replaced, cycled and tested fine. Also informed customer theres problems with exhaust vent.; used 1 WP3392519 (THERMAL FUSE) from stock"

"Inspected and found wash arm dislodged from mounting plate, reinserted and tested fine."

"Inspected and found additional problems, compressor no longer pumping properly, quoted for sealed system repair and he will call. Unit was sold as is, no warranty left.; saved tckt"

Retuned to install glass and inner door due to foreign substance on glass and door . Installed new parts and reassembled unit. Verified proper operation.

"Customer complained unit not agitating. Found stator was loose. Added blue lock tight to bolt and ran unit though quick wash cycle.,verified proper operation. Also found customer floor had hole in back casing. Unit to be off balance. Informed customer of floor issue. Verified proper operation when back let wasnt in hole."

"Tested and ran diagnostics, found long fill error. Ran manual tests for valves, found cold water valve buzzing but not opening. Replaced valve, ran control calibration, tested washer. All valves and components operating properly.; used 1 W11210459 (Valve) from stock"

"Checked over unit and found no water dispensing and unit not Cooling properly, checked over dispenser and no water valve is humming, checked holding tank and found fill lines and tank frozen melted and unit is now dispensing water properly. Checked cooling issue and damper is not operating found damper getting stuck closed blocking air flow, unit going to need new damper and control parts tentative p/a ; ordrng 1 W11087463 (Damper) and 1 W11035836 (Control)"

"Tested unit and found washer would not advance in a cycle found unit would go right back to sensing when trying to start a wash cycle. Checked over unit and found latch had broke causing unit to not sense lid closed, replaced latch and recalibrated unit. Ran a wash and spin all operations now working to specs; used 1 W11457841 (STRIKE) from stock"

Installed element support. All operating properly.; dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT

"Pulled oven partially from wall. Removed and replaced console assembly. Reinstalled oven in wall. Turned breaker back on. Programmed control, ensuring correct model number was selected and set. Tested both microwave and oven. Both operating properly."