We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Waxhaw, NC 28173
Mitch H.
Job Details: 04/18/2024
Checked and tested microwave. Found rattling noise coming from cooling fan. Will need fan replaced. Checked part availability and scheduled return for 4/23 AM.; ordrng 1 W11344874 (Fan)
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 04/18/2024
"Tested washer and found unit would not lock to start a cycle, checked for errors and found F5e1 lid lock will not lock,f2e1 stuck key found unit would not start due to lock not locking found lid not closing properly due to left side of lid cracked pushing up and not allowing lock to engage. Unit will need new lid assembly will order. Parts tentative p/a ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Waterbury, CT 06706
Jimmy R.
Job Details: 04/18/2024
"Ran washer threw a diagnostics cycle and found error F9e1 long drain let unit run a self test and found water just trickling out of drain hose, pulled unit forward to checked drain and found hose had gotten crimped in half causing water to not drain out, found hose to long and never got cut to sit flush against unit this caused issue. Fixed drain hose and recalibrated unit all operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, MA 01108
Gary V.
Job Details: 04/18/2024
Inspected and found icemaker not cycling. installed new icemaker and cycled tested fine. Please allow 24 hours for ice production.; used 1 W11546935 (ICEMAKER) from stock
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Springfield, MA 01109
Gary V.
Job Details: 04/18/2024
Called and Customer did not have sales receipt showing in warranty and will call in when he gets it.; saved tckt
We serviced a
LG REFRIGERATOR
Model LFC20760SW/01
Near Springfield, MA 01107
Gary V.
Job Details: 04/18/2024
"Installed new fan assy and cycled on, unit started cooling,please allow 24 hours for temps to regulate."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Norwich, CT 06360
Amanda R.
Job Details: 04/18/2024
Idler pulley bearing squealing replaced pulley tested sounds normal ; used 1 279640 (IDLER PULLEY) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Canterbury, CT 06331
Amanda R.
Job Details: 04/18/2024
Blue wire broken going to drain pump fixed wiring ordering harness ; rqstng P&A on 1 W11590868 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Plainfield, CT 06374
Amanda R.
Job Details: 04/18/2024
"F7e6 F7e1 repacked shifter tried starting went straight to done replaced capacitor capacitor tested starting normally ; used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Windsor Locks, CT 06096
Mike K.
Job Details: 04/18/2024
"Unit is under 1yr wp warranty per service bench.Complaint of knocking , loud noises during spin. Ran a drain and spin cycle and spun out fine. No errors in history. Ran diagnostic cycle fine.Suspension tests fine.. not was not level front to back, corrected.Tested with load of clothes. Ran quick wash to get wet, cancelled and drained, ran drain and spin cycle set spin to fast. Explained balanced loads, was a small load and had to balance out, once rebalanced the load it spun out fine."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 04/18/2024
"Found power to spark module ,not sparking back right.Other burners working fine Ordering new spark module and switches and burner head with igniter ; ordrng 1 W11590249 (Spark module) and and 1 W11620549 (Switches)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Worcester, MA 01605
Aimee Z.
Job Details: 04/18/2024
Installed new lid lock ran calibration and spin cycle is locking up now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Chicopee, MA 01020
Gary V.
Job Details: 04/18/2024
"Inspected and found drain tube became dislodged, reinserted and adjusted and tightened, tested fine."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Ludlow, MA 01056
Gary V.
Job Details: 04/18/2024
"Inspected and found f9e1 drain fault, found debris lodged in sump and cleared out, cycled and tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Springfield, MA 01151
Gary V.
Job Details: 04/18/2024
"Inspected and found no fault codes, ran unit thru multiple cycles and multiple settings, all functions test normal at this time. No noises present at this time. Operating as designed."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Wilbraham, MA 01095
Gary V.
Job Details: 04/18/2024
"Installed parts listed and cycled, tested fine."
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME19R7041FS
Near Meriden, CT 06451
Jimmy R.
Job Details: 04/18/2024
"Checked over microwave and found door not latching closed to start the unit, checked over door and found door latches not springing up and down to hold door in place, removed inner door liner and found spring had come off of holder. Reattached spring and door is now closing and unit is working to specs"
We serviced a
JENN-AIR RANGE
Model JDRP536WP02
Near Cheshire, CT 06410
Jimmy R.
Job Details: 04/18/2024
"Checked over oven and found control not responding found unit just displaying Jenn-air on panel and no selections working. Tried to run a diagnostics cycle and nothing would work no selections, removed cntrl to access connections and unplugged unit to try and reset but nothing tried several times and then tapped in cntrl and unit came on and started or operate. Heated up oven and unit is heating will replaced faulty console and main appliance manager due to console shutting off and on. Parts tentative p/a ; ordrng 1 WPW10464535 (Cntrl) and 1 W10876298 (Appliance manager), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Cheshire, CT 06410
Jimmy R.
Job Details: 04/18/2024
Installed new sensor and sump ran machine thew a wash cycle and all operations are now working to proper specs
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Southington, CT 06479
Jimmy R.
Job Details: 04/18/2024
"Checked over unit and found overlay for control peeling up and not allowing selection found rust forming on front stainless panel around breather and working its way around bottom of door, tried to clean rust off with affresh stainless steel brightener but it was to pitted. Replaced front panel and cntrl ran unit thew a wash cycle and all operations now working to specs"
We serviced a
SAMSUNG WASHER
Model WF42H5200AWIA2
Near South Hadley, MA 01075
Chris B.
Job Details: 04/18/2024
Complaint that the unit is not draining properly. Found bad drain pump. Quoted parts and labor. Customer will talk it over first and see if its a good option. Collected trip fee.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near West Hartford, CT 06119
Chuck M.
Job Details: 04/18/2024
Replaced timer and knob. Tested and dryer is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Woodstock, CT 06281
Amanda R.
Job Details: 04/18/2024
Replaced freezer door turned ice maker on ; used 1 4373559 () from stock
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Ashford, CT 06278
Amanda R.
Job Details: 04/18/2024
Bellow ripped in multiple places replaced bellow cleaned drain catch ; used 1 W11314648 (BELLOW) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Windham, CT 06226
Amanda R.
Job Details: 04/18/2024
Bake element bad replaced element preheated to 350 operation normal
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Windham, CT 06266
Amanda R.
Job Details: 04/18/2024
Slide broken replaced slider tested operation normal ; used 1 W10734521 (SLIDER) from stock
We serviced a
MAYTAG WASHER
Model MVWX600BW0
Near Amherst, MA 01002
Chris B.
Job Details: 04/18/2024
Complaint that the unit is not washing properly. Found bad gear case and belt and clutch burnt out. Customer decided not to fix the washer due to age and price. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model MDBH979SAM0
Near Amherst, MA 01002
Chris B.
Job Details: 04/18/2024
Complaint that the unit is not draining nor washing correctly. Found filter and sump clogged with debris and plastics pieces. Unclogged all inside and ran full diagnostic cycle and all tested properly. Mentioned to the customer to do a few self cleaning cycles with affresh and a vinegar bath. Collected for minor repairs. Customer had to leave to work and that I can leave door unlock behind me.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM00
Near Southampton, MA 01073
Chris B.
Job Details: 04/18/2024
Complaint that the refrigerator is making a buzzing noise. Verified evaporator fan and condenser fan and no visible debris touching the fans. Found damper very noisy. Replaced part and unit running normal. ; used 1 WPW10594330 (DAMPER CNTRL) from stock
We serviced a
DISHWASHER DISHWASHER
Model WDT750SAHZ0
Near Enfield, CT 06082
Mike K.
Job Details: 04/18/2024
"Unit not draining, first heard loud noises then stopped. Cleared drain pump, metal object obstructed motor. Once cleared tested unit and drained fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302ESS02
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 04/18/2024
Installed new gaskets. Heated and shaped doors sealing properly. ; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 04/18/2024
Found water flowing flowing slow. Water flowing fine at valve but not through dispenser. Removed filter water still flowing slow needs new valve. ; ordrd 1 W11645245 (Valve)
We serviced a
GE WASHER
Model GFW650SPNIFS
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 04/18/2024
Washer leaking water at the bottom. Found water dripping from corner of dispenser. Tried cleaning but still leaking needs new dispenser assy. ; ordrng 1 WH42X29535 (Dispenser)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 04/18/2024
Installed new door please allow 24hrs for ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Andover, CT 06232
Jeremy B.
Job Details: 04/18/2024
"Customers complaint is refrigerator run long times. Found unit satisfied when I arrived and proper temps in both sections. Found door gaskets not sealing properly and not staying in groove of door properly keeps falling out. Needs new gaskets. ; rqstng P&A on 1 W10838574 (Gasket), ordrng 1 W10861499 (Freezer gasket)"
We serviced a
LG DRYER
Model DLGX4201B
Near Enfield, CT 06082
Mike K.
Job Details: 04/18/2024
Unit making loud noise when tumbling. Found left side wall dented in and scraping ( had just moved).Was able to bend back in place and running smoothly. Cs asked if door could be switched and it could. Switched door. Tested in timed dry and unit tumbled and heating fine.At cs request also removed stacking bracket from washer
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Suffield, CT 06078
Mike K.
Job Details: 04/18/2024
"Replaced basket and cam per previous diagnosis with wp techline. Recalibrated unit and ran diagnostic cycle fine, all sounds normal, no errors recorded. Cs to monitor."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Worcester, MA 01605
Aimee Z.
Job Details: 04/18/2024
"Removed damaged tub and Installed new tub and agitator, drive block.Found the Gearcase working as intended not neededRan calibration and diagnostic with top up agitating and spin Working as intended"
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Canton, CT 06019
Ruben C.
Job Details: 04/18/2024
"Checked unit found no power at all coming to control or switches ordering filter board fuses and magnetron puting into p/a for helper have informed cust if not approved unit will need to be brought down or pay 169.00 for helper; ordrng 1 WPW10531156 (Board filter) and 2 W11707984 (Fuse)s and 1 W11378281 (Cavity therm) and 1 W11402082 (Magnetron), rqstng P&A on 1 Helper (Helper)"
We serviced a
WHIRLPOOL GAS APPLIANCE
Model WCG51US6DSOO
Near Stanley, NC 28164
Ryan S.
Job Details: 04/18/2024
"Customer complained gas stayed on. Found all his knobs were broken. Causing valve to not turn to positionnhe thought. Checks all valves and all burners worked as designed . Needs all 5 knobs. Quoted job, customer denied repair. Collected trip fee."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Stanley, NC 28164
Ryan S.
Job Details: 04/18/2024
Customer complained of broke lid strike. Replaced from ts. Verified proper operation in service mode. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC604FSS02
Near West Hartford, CT 06117
Chuck M.
Job Details: 04/18/2024
"Replaced evaporator cover, freezer LED, and door gaskets. All checked ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Bloomfield, CT 06002
Chuck M.
Job Details: 04/18/2024
Customer complaint is that ice maker making too much ice and ice got clumpy. Found ice on top of old ice. Customer stated they dont use much ice. Advised customer to dump unused ice. Water filter needs to be replaced. Customer will replace filter. Unit is operating normal. Discussed defrost cycles and temperature settings with customer.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Windsor, CT 06095
Chuck M.
Job Details: 04/18/2024
Customer complaint is that dryer door was difficult to close. Confirmed and replaced catch. Tested and showed customer it works.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near South Windsor, CT 06074
Chuck M.
Job Details: 04/18/2024
Customer complaint is that dryer takes to long to dry. Customer has to add more time for clothes to dry. Ran dryer and found heat is not blowing heat outside. Venting is a long run to outside and corners in vent flex are crushed. Advised customer to clear venting. Explained sensing cycles.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Wolcott, CT 06716
Jimmy R.
Job Details: 04/18/2024
Recovered Freon in unit and removed old evaporator brazed in new and pumped unit down into a vaccume checked holdings and found unit staying in vac for over 15 min with no dropping pressure refilled unit with 6.00 oz 134a and checked for leaking and cooling. Unit 8s frosting up fully and all functions now working to factory specs advised customer to give unit 24hrs so temps can regulate
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Stanley, NC 28164
Ryan S.
Job Details: 04/18/2024
"Unit was a new build. Found f9e1 error code. Found harness to drain pump not secured. Secured harness and ran cancel/ drain, verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model MFW9600SQ0
Near East Hartford, CT 06118
Chuck M.
Job Details: 04/18/2024
Customer complaint is that washer is leaking and sometimes it does not drain. Inspected and found bellow torn. Ran washer and it drained and spun properly. Ordered bellow. ; ordrng 1 WP8182119 (bellow)
We serviced a
MAYTAG DRYER
Model MGD7230HW2
Near Bessemer City, NC 28016
Ryan S.
Job Details: 04/18/2024
"Customer said sense drying unit wasnt drying clothes. But on timed dry unit goes for about three minutes , stops and says paused, then has to hit start again. Ran service mode. No error codes in history. Ran diagnostics all sensor passing and motor and door switch good. Moisture sensor passed test by turning off light when contacted with damp towel. Ran timed dry with load for 10 minutes. Unit ran with no sign of weak motor. Ran UI test and start key gave issue just once. Also ordering acu for sensing issues , thermistor was good. Ordering Acu control board W11618921, UI panel W11413567. Due to intermittent issues with unit cutting off and having paused on screen. Scheduled return call for 4-23-24 am. ; ordrng 1 W11618921 (Act control) and 1 W11413567 (UI)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cherryville, NC 28021
Ryan S.
Job Details: 04/18/2024
Customer complained of no water error found long fill error. Quoted 274.61 to repair. Customer denied repair. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Rock Hill, SC 29732
Jonathan J.
Job Details: 04/18/2024
Complaint freezer light switch area keeps frosting over. I found Doris warped also found evaporator fan motor making a high-pitched squealing noise during operation. Light switch was completely frozen in the closed position and ordering door door light switch and evaporator fan motor to fix. Customer says they may try and get the refrigerator replaced. ; ordrng 1 WPW10714545 (Gasket) and 1 W11445850 (Door switch) and 1 W11435351 (Door SS freezer) and 1 W11661931 (Evap mtr)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Northbridge, MA 01534
Aimee Z.
Job Details: 04/17/2024
Found the console buckling from the steam. No error codes Technical Service Pointer #: W11705834Re set the controlNeeds new console; ordrng 1 W11660284 (Console)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Charlotte, NC 28210
Mitch H.
Job Details: 04/17/2024
"Tested and ran diagnostics. Found F0E2 oversuds error. Cleared error code and ran diagnostics cycle. Completed properly. Ran quick wash cycle, completed. Advised customer on correct amount of detergent to use. Advised that if error returns washer would need a pressure switch and hose. Quoted for repair and saved estimate. Collected for service call on cc."
We serviced a
MAYTAG DRYER
Model MDG9606AWW
Near Charlotte, NC 28227
Jonathan J.
Job Details: 04/17/2024
Complaint dryer is not getting hot intermittently dryer will get hot. I found dryers of gas dryer igniter is in the process of failing. Resistance value of solenoids is becoming weak as well. Door gasket missing as well allowing for fumes to escape. Customer declined repair today is going to replace dryer with electric dryer as there is an electric hook up behind dryer as well.
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Mooresville, NC 28117
Robert A.
Job Details: 04/17/2024
"Cx complaint that the unit makes a thumping sound while it runs. I inspected the unit to confirm the complaint. The unit heats, tumbles and has good airflow. The sounds is from the three seam rolling over the rollers. The unit is working as designed.Sr7738912592"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Canton, CT 06019
Ruben C.
Job Details: 04/17/2024
Checked unit found door hinge loose reinstalled hinge tested operation normal door closing normal
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA04
Near Washington, CT 06793
Jimmy R.
Job Details: 04/17/2024
"Checked over unit and found machine would not make any ice, checked ice maker and found mold filled with ice but not pushing ice out, cycled unit and found ice maker motor faulty and not moving unit will need a new ice maker to fix issue. Customer will just leave ice maker out and off for now"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Wolcott, CT 06716
Jimmy R.
Job Details: 04/17/2024
"Tested unit and found machine making an awful rubbing noise wile rotating and unit would not sense correctly,checked errors and found F7e5 shifter failure f2e1 ran a diagnostics cycle and unit would just grind checked motor and found oil all over everything tried to remove stator and it would not come off found Gearcase shaft wobbling in place and ceased to rotor and stator, they will need to be broken off to be removed. Will order new gearcase,rotor,stator,clutch, slider,agitator will need extra time and labor. Parts tentative p/a ; ordrng 1 W11393685 (Gearcase) and 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W11550891 (Agitator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Wolcott, CT 06716
Jimmy R.
Job Details: 04/17/2024
"Removed old compressor and drier brazed and crimped in new parts and pumped unit down into a vaccume, refilled unit its r600 and unit is now pulling heat and evap Is frosting up. Advised customer to give 24 hrs so temps can regulate all parts and labor covered under s code"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW00
Near Mansfield, CT 06250
Amanda R.
Job Details: 04/17/2024
Replaced compressor vacuumed system recharged with 4.8oz of r134a started cooling ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Simsbury, CT 06070
Ruben C.
Job Details: 04/17/2024
Sr 7738910429 checked unit found fabric softener dispenser leaking ordering dispenser and bezel; ordrng 1 W11550898 (Bezel) and 1 W11569112 (Dispenser)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Simsbury, CT 06070
Ruben C.
Job Details: 04/17/2024
"Checked unit keeps on draining and locked managed to get lid open checked port at tub is not blocked ordering control and lower harness also took pic of lid has deep scratches on top unit is over 30 day cosmetic would have to contact whirlpool for autho on lid left drain pump with cust; ordrng 1 W11568984 (Lower harness) and 1 W11621180 (Control), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mooresville, NC 28115
Robert A.
Job Details: 04/17/2024
Cx complaint that the unit is making a loud noise and a weird smell. I inspected the unit to confirm the complaint. I found an error code: f7e5. I cleared the code and checked under the unit. I found the shield came out of place again. The screw hole on the gear case is too small. I used larger screws to secure the shield and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Mooresville, NC 28115
Robert A.
Job Details: 04/17/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 04/17/2024
I replaced noisy air damper in fresh food section. I tested operations. Everything is operating quietly again. New further issues found or reported by customer.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28273
Mitch H.
Job Details: 04/17/2024
Confirmed purchase date and took picture of receipt. Found that noise was caused by a screw caught between front of drum and frame. Removed front and removed screw. Customer also complained of lint filler not catching all of the lint. Inspected chute and found no issues with chute or blower wheel. Did find vent hose too long with to many turns. Advised customer that this is the issue. Creating back pressure and causing both lint issue and dryer to overheat. Hose needs to be as short and straight as possible.
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Cornelius, NC 28031
Robert A.
Job Details: 04/17/2024
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit tumbles and has decent airflow but there is no heat. The unit is getting 247v. The element has a break, I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Cornelius, NC 28031
Robert A.
Job Details: 04/17/2024
"Cx complaint that the unit intermittently turns on. I inspected the unit to confirm the complaint. I found no error code. The UI has delayed responses. The unit heats, tumbles and has good airflow. The unit needs a new UI panel to resolve the issue. Im ordering the part for the return visit. I called Techline to document the airflow message.Sr7738906881; ordrng 1 W11413567 (UI panel)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Huntersville, NC 28078
Robert A.
Job Details: 04/17/2024
"Cx complaint that the unit is stopping mid cycle then starting back by itself. I inspected the unit to confirm the complaint. I found the unit heats, tumbles and has decent airflow. I ran the unit on timed dry for 10 min and it did not occur. The cx says it happens during timed dry. The timer ticks fine as I rotated it when the motor was not running. The motor is probably stopping intermittent by itself. Im ordering a new motor, timer and blower wheel to resolve the issue.; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Motor) and 1 WPW10185982 (Timer)"
We serviced a
LG REFRIGERATOR
Model LMXS28626S/04
Near Agawam, MA 01001
Mike K.
Job Details: 04/17/2024
"Tested filter head with filter before replacing, installed fine. Replaced filter head and turned on water. Tested fine at dispenser"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC95EC0AB00
Near Westfield, MA 01085
Mike K.
Job Details: 04/17/2024
"Replaced right door switch and fuse, unit operating properly when heating cup of water in testing."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURR214KSB00
Near Westfield, MA 01085
Mike K.
Job Details: 04/17/2024
"Unit has been cooling, but interface randomly not changes setting into, sometimes buttons working, sometimes not.; ordrng 1 W11602203 (Control)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Lincolnton, NC 28092
Ryan S.
Job Details: 04/17/2024
Retuned to install fan and motor.installed parts. Verified proper operation.
We serviced a
WHIRLPOOL WALL OVEN
Model JMW3430WP02
Near Cheshire, CT 06410
Jimmy R.
Job Details: 04/17/2024
"Checked over oven and found microwave door not closing fully leaving light on and not starting, checked hinges and found door on an angel downward causing it to not close tight against cabinet and hit switches, checked springs in inner door and found warn. Will order new hinges and torsion rods ; ordrng 1 WPW10120235 (Torsion spring) and 1 WPW10120235 (Rod torsion) and 2 W10874474 (Hinge)s"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Newington, CT 06111
Chuck M.
Job Details: 04/17/2024
Replaced lid and tested. Washer checked ok.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Manchester, CT 06040
Chuck M.
Job Details: 04/17/2024
"Customer complaint is that microwave combo has error code F1e6 Microwave Generation Error. Ordered Magnetron, inverter and Microwave Appliance Manager per tech sheet. ; rqstng P&A on 1 W11325604 (Inverter) and 1 W11325784 (Microwave Appliance Manager) and 1 W11346197 (Magnetron)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Stanley, NC 28164
Ryan S.
Job Details: 04/17/2024
"Returned to install new UI panel and control board. After installing and taking off protective sticker coating from UI panel found dent in metal . Keypad wont come off metal frame, have to order new Ui panel W11029431. Left Ui panel on so customer can use oven, will return defective part when returning to install new UI panel. Schedule return call for 4-25-24 am. ; schdld next appmnt for 4/25 THU AM"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ02
Near Medway, MA 02053
Aimee Z.
Job Details: 04/17/2024
Installed gasket right fridge and condenser motor and evap motorFound vibration on cover to motor shimmed and went away Also moved compressor lines
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Belmont, NC 28012
Ryan S.
Job Details: 04/17/2024
"Customer complained of leak , found water near center to rear of unit. Pully unit out and took off top and back panel and ran quick wash with both valves in use. No leaks under unit. No leaks from hoses or drain pump or recirculate pump hoses. Unit filled and started washing and no error codes. Found some Debris like hair on glass door where it seals to bellow. Checked bellow inside and outside, no leaks around bellow. No sign of water damage inside/ under machine. Informed customer unit working. As designed, keep eye on drain line in home incase it ,Igor be backing up intermittently. Clean glass door to prevent leaks from front. Verified proper operation with no leaks during testing / quick wash cycle. Collected trip fee via card."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Gastonia, NC 28052
Ryan S.
Job Details: 04/17/2024
"Customer complained unit not finishing clothes or clothes still wet at end. Ran service diagnostic, no error codes present. Ran unit in test cycle. During spin heard squeaking noise. Found service pointer about noisy dampers/ shock absorbers. Ordering dampers/ shock absorbers W11316766. Scheduled return call for 4-24-24 am. ; ordrng 1 W11316766 (Damper / shock absorber), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near West Hartford, CT 06110
Ruben C.
Job Details: 04/17/2024
Checked unit found oven door panel is bent outward at lower right bottom and drawer bracket is also bent same side ordering oven panel drawer bracket and panel ; ordrng 1 W10906445 (Oven outer glass) and 2 WPW10318027 (Bracket)s and 1 W11280103 (Drawer panel stainless) and 3 WP3196557 (Screw)s
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near West Hartford, CT 06110
Ruben C.
Job Details: 04/17/2024
Checked unit found control panel stops and starts back on its own no error codes also checked electrical connection at bottom ok ordering control and ui; ordrng 1 W11660283 (Control) and 1 W11659652 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Farmington, CT 06032
Ruben C.
Job Details: 04/17/2024
Checked unit found seal loose adjusted seal tested operation normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS11
Near Wilbraham, MA 01095
Gary V.
Job Details: 04/17/2024
Arrived and customer couldnt be there. Left part and he will install.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Springfield, MA 01129
Gary V.
Job Details: 04/17/2024
"Inspected and found cam and belt broken, replaced and cycled, tested fine.; used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model mvw6200kw3
Near Springfield, MA 01109
Gary V.
Job Details: 04/17/2024
Inspected and found lid lock strike broken replaced with new strike and cycled tested fine.; used 1 W11457841 (STRIKE) from stock
We serviced a
KITCHENAID M/W OTR
Model KMLS311HSS09
Near East Longmeadow, MA 01028
Gary V.
Job Details: 04/17/2024
"****Please have parts dept prescreen the following parts when customer calls back,*****Cam W11452278, ring W11443144****.called customer and they didnt have receipt on hand showing in warranty, however apparently it was purchased 2 months ago and is in warranty. Customer will call us back tomorrow, when he finds receipt.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Suffield, CT 06078
Gary V.
Job Details: 04/17/2024
"Inspected and found ui panel and control getting proper voltage but no response from ui panel, will order and return.; ordrng 1 W11660284 (Ui panel) and 1 W11627526 (Harness) and 1 W11632709 (Ui board), dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSR/AA
Near Medway, MA 02053
Aimee Z.
Job Details: 04/17/2024
Installed new harness complete draw is working.Cust also stated icemaker stoped working found temp warmReset breaker and watched temp come down Cwa
We serviced a
SAMSUNG WASHER.
Model WA50R5200AW/US
Near Monson, MA 01057
Chris B.
Job Details: 04/17/2024
Complaint that the unit is not cycling through correctly. Customer mentioned that the unit gives a UR and UL code. Ran a quick cycle with a few towels and found back suspension bouncing too much. Will order parts for a return visit. ; rqstng P&A on 1 W10257086 (Suspension Kit)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Wilbraham, MA 01095
Chris B.
Job Details: 04/17/2024
Complaint that the unit is not wringing out the clothes correctly. Found unbalanced error code F0E5. Found washer unleveled from front to back. Adjusted washer ran a quick cycle with a blanket and unit ran normal. Recorded on video the whole spin cycle. No issues after adjusting.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Ludlow, MA 01056
Chris B.
Job Details: 04/17/2024
Replaced all parts and unit running normal. ; dspstn on spec-tagged invntry: 1 279787 MOTOR and 1 WP697772 BLOWER WHEEL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Springfield, MA 01151
Chris B.
Job Details: 04/17/2024
Complaint that the unit is making noises from the bottom back. Found bottom panel bent upwards pushing the condenser fan to rub on the plastic shroud. Adjusted the panel back into place and unit running normal. No more noises. Mentioned to the customer to keep an eye on the cooling for the next few days.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Chicopee, MA 01020
Chris B.
Job Details: 04/17/2024
Complaint that the unit is not locking properly. Found bad striker. Will order parts for a return visit.; ordrng 2 W11457841 (Latch)s
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TWG
Near South Hadley, MA 01075
Chris B.
Job Details: 04/17/2024
Complaint that the unit is not freezing properly. Found not reaching temp properly. Found poor frost pattern. Customer will not service unit. Collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW0
Near Easthampton, MA 01027
Mike K.
Job Details: 04/17/2024
"240 vac at terminal. Fuse checks good, 240vac to element. Element is open. Replaced element and tests fine; used 1 WP8544771 (ELEMENT) from stock"
We serviced a
MAYTAG RANGE
Model MER8700DS
Near Holyoke, MA 01040
Mike K.
Job Details: 04/17/2024
"Sensor 1066@ room temp, which is withing range. 3Mohm on bake element, out of spec.Quoted for heating element; used 1 W10779716 (ELEMENT) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Newington, CT 06111
Chuck M.
Job Details: 04/17/2024
Replaced lower harness and tested. Washer checked ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Newington, CT 06111
Chuck M.
Job Details: 04/17/2024
Replaced harness and tested. Pantry UI is working. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Newington, CT 06111
Chuck M.
Job Details: 04/17/2024
Replaced suspension and tested. Washer checked ok.