Service History 23 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28216

Robert A.

Job Details: 08/11/2023

Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found an error code: f9e1. The drain pump runs fine. I removed the extended tube to the sink and the unit drains fine. I found a clog in the drain tube. I cleared the clog and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Charlotte, NC 28214

Robert A.

Job Details: 08/11/2023

"Cx complaint that the unit is shaking aggressively during the spin cycles. I inspected the unit to confirm the complaint. I found no error codes, and ran 2 service cycles. All components passed but there was excessive shaking during the spin cycle. I pushed the basket down and it does have more bounce than normal. Th unit needs new suspension rods to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11396716 (Suspension rods)"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/11/2023

Customer was worried about the out of balance she did not know that u could stop machine and redistribute clothes. I also advised there will be some noise.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlotte, NC 28211

Jeff L.

Job Details: 08/11/2023

Found dishwasher door gasket built up with soap debris and found food down in left hand corner where door meets the frame. Removed all soap build up and removed all debris down in left hand corner. Ran unit empty on normal wash

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C4XYY03

Near West Springfield, MA 01089

Roger R.

Job Details: 08/11/2023

Found unit has a clogged defrost drain and is backing up into the freezer section. Quoted $179 minor charge to clear drain. Also noticed some lights were put in the refrigerator. I informed customer they did not want to address that at this time.

We serviced a

WHIRLPOOL DRYER

Model WED5600XW0

Near West Hartford, CT 06117

Ruben C.

Job Details: 08/11/2023

Checked unit found door a switch broken cuasing not function replaced switch tested operation normal; used 1 WPW10569603 (DOOR SWITCH) from stock

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LZ1

Near Farmington, CT 06032

Ruben C.

Job Details: 08/11/2023

Had to cancel service cust has to call whirpool to change purchase date

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHW1

Near Bristol, CT 06010

Ruben C.

Job Details: 08/11/2023

"Checked unit attachment to sink not holding all the time ordering hose left dispenser with cust; ordrng 1 W10842407 (Hose to water), dspstn on spec-tagged invntry: 1 WPW10671905 DISPENSER"

We serviced a

AMANA FREEZER

Model ART308FFDM10

Near Hartford, CT 06106

Chuck M.

Job Details: 08/11/2023

Customer complaint is that door gaskets pull out when doors are opened. Inspected and found gaskets are not snug in some sections of liner. Ordered gaskets. ; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near West Hartford, CT 06110

Chuck M.

Job Details: 08/11/2023

Customer complaint is that water was dripping into fresh food section. Inspected and found drain clogged. Cleared drain and unit checked ok.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near New Britain, CT 06052

Chuck M.

Job Details: 08/11/2023

Installed upper rack nuts and tested. No leaks found.

We serviced a

LG REFRIGERATOR

Model LFDS22520S/04

Near Plainville, CT 06062

Chuck M.

Job Details: 08/11/2023

Customer complaint is that refrigerator is not cooling. Found Error code CF E on display. Inspected and found condenser fan motor bearings worn and blade touching shroud. Found control board shorted. Ordered condenser fan motor and main PCB. ; ordrng 1 EBR30299302 (Main PCB) and 1 EAU63103202 (Condenser Fan Motor)

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near South Windsor, CT 06074

Jeremy B.

Job Details: 08/11/2023

Installed new harness and ran self test all checks ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Mooresville, NC 28117

Mark C.

Job Details: 08/11/2023

Charged system with 5.2 oz of r134a refrigerant. Instructed customer to allow 24hr for temperature adjustment.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Andover, CT 06232

Jeremy B.

Job Details: 08/11/2023

"Installed all new keys and ran calibration then self test then high speed spin all checks ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , 1 W11239857 BELT , and 1 W11454741 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Worcester, MA 01605

Chris B.

Job Details: 08/11/2023

Customer mentioned that the unit was delivered a week ago from RAC and should be under warranty. They showed proof of purchase but the units serial number should be as shown in the ticket to have it serviced under warranty. Serial number on the unit in the home is VSA4163768 but in the ticket is VSA2775233. RAC associate was at the home and realized it was the incorrect unit and will send the customer the correct refrigerator. Mentioned to the customer that theres a trip fee if we get to look at and diagnose the unit and they will not have the unit looked at nor serviced.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Brookfield, MA 01506

Chris B.

Job Details: 08/11/2023

Complaint that the clothes are still wet after the wash. Found heavy bath rug couldnt find right balance. Mentioned to the customer that rubber backed rugs are not to be used as it would unbalanced the load so much that would cancel the cycle. Found drainage and spinning working normal. No issues found with the washer.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

GE WASHER

Model GTW335ASN2WW

Near Meriden, CT 06451

Jimmy R.

Job Details: 08/11/2023

"Tested washer due to unit would make a ratcheting noise when washing or spinning, wile running machine could not get unit to make any noise checked actuator and removed found working normally checked pulley and found good found gears on Gearcase ok and in good shape. Ran unit a few times with clothes and no sounds advised customer is happens again to try and record noise so we can see where its coming from, unit is working to specs as of now"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB2

Near Meriden, CT 06450

Jimmy R.

Job Details: 08/11/2023

"Tested unit and ran diagnostics found error Fa e4 diverted cannot find position, ran machine threw a calibration and diagnostics cycle checked harness for no connection at diverted and cntrl and all connections are ok, checked diverted and it is cycling and operating normally. After running calibration ran unit threw a wash cycle and unit is now cycling wash arms and working to specs"

We serviced a

SAMSUNG DRYER

Model DV395GTPARA/A1

Near Springfield, MA 01108

Roger R.

Job Details: 08/11/2023

Found unit has a bad thermal fuse on the blower. This is caused when the blower area gets too hot. This may be caused by a failing temperature sensor or poor venting. Recommend changing both fuse and sensor. Fuse covered under warranty. Quoted $45.32 plus tax for sensor. Thermal fuse is covered by warranty. VENTING MUST BE CLEANED OR REPLACED. ; ordrng 1 DC32-00007A (Sensor) and 1 DC47-00016A (Thermal fuse)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28217

Jeff L.

Job Details: 08/11/2023

Replaced capacitor put unit into service mode no fault codes detected unit ran and checked ok(Call complete); used 1 W11395618 (Capacitor) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB00

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 08/11/2023

"Tested unit and found water dripping into fridge top draw also ice building on freezer floor, removed rear evap panel and found drain frozen over causing water to over flow and freezer then drip into fridge when defrosting. Melted all ice and cleared drain with steam checked duck bill and found clogged up and stuck together, fixed duck bill to stop issue from happening again steamed out drain line and water is now flowing and all operations working to specs"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Troutman, NC 28166

Mark C.

Job Details: 08/11/2023

Unit is frosting over in the freezer due to a poor door seal.; ordrng 1 W10571967 (Gasket)

We serviced a

GE DRYER

Model GTD42GASJ0WW

Near Foxborough, MA 02035

Aimee Z.

Job Details: 08/10/2023

Installed belt and start switch and tested complete; used 1 WE03X29897 (Belt) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Sutton, MA 01590

Angel R.

Job Details: 08/10/2023

"Found kink in the water line, straightened it out and tested ok. Verified coverage with office, fridge is less than a year old."

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Springfield, MA 01118

Chris B.

Job Details: 08/10/2023

Complaint that the unit will not start a cycle. Found broken door switch. Replaced part with TS WPW10569603. ; used 1 WPW10569603 (DOOR SWITCH) from stock

We serviced a

SAMSUNG WASHER

Model WF56H9100AW/A2

Near Mooresville, NC 28117

Mark C.

Job Details: 08/10/2023

Customer states cat ate the gasket. Found a small tear in the door boot. Quoted 549.12; ordrng 1 DC64-03067A (Boot gasket)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Lexington, NC 27292

Vincent O.

Job Details: 08/10/2023

Found bottom drawer of track and missing slide. Order and replace slide. ; ordrng 1 W10807828 (Guide)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Lexington, NC 27292

Vincent O.

Job Details: 08/10/2023

Found bow in freezer door causing poor seal and moisture build up. Order and replace freezer door. ; ordrng 1 W11435351 (Door)

We serviced a

WHIRLPOOL DRYER

Model MED8200FW2

Near Northampton, MA 01062

Mike K.

Job Details: 08/10/2023

"Squealing idler pulley, cracked belt, replaced and tests fine; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Holyoke, MA 01040

Mike K.

Job Details: 08/10/2023

"Unit not powering on. No voltage at terminal connection. Checked breaker and good. Found plug was slightly out of socket, corrected and unit running properly."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28277

Jonathan J.

Job Details: 08/10/2023

Complaint Dryer not getting hot timer staying at 70 minutes Never moving. I found upon arrival dryer is heating fine timer counting down as well. I can wiggle power cord and unit. Loses voltage across neutral to red wiring. I found receptacle house voltage supply has an issue issues not with power cord or with dryer no additional issues found at this time.

We serviced a

WHIRLPOOL WASHER

Model LA7800XTW0

Near Charlotte, NC 28277

Jonathan J.

Job Details: 08/10/2023

Complaint leaking water from underneath. Small little puddle about the size of your hand after using the washing machine. I inspected your case. I inspected everything. I found water pump. Drain pump is leaking from the seal. No water residue. Found anywhere else under wash machine. no gear oil no clutch issues. Everything looks and sounds great. ; ordrng 1 WP3363394 (Drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Holyoke, MA 01040

Mike K.

Job Details: 08/10/2023

"Twice customer has had ice dispenser jam. Verified operation, dispenser door working properly with correct delay when closing, tested on full and crushed, both working properly. Good ice levels and icemaker working by fine. Old customer it is gravity fed, sometimes cubes can jam in chute, usually when getting too few cubes or when getting too many, to few and door may not open fully so can close before cubes pass and too many of cup is full and cubes back up chute when dispensing. Any time it occurs can open door and removes cubes from chute by hand"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Charlotte, NC 28214

Robert A.

Job Details: 08/10/2023

"I installed the ordered parts and tested the unit for the cx. I had to use a fuse from TS, the original blew when I installed the capacitor terminal incorrectly. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON , used 1 WPM0805101 (Fuse) from stock"

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 08/10/2023

Complaint dryer making abnormal noises after about 5 to 10 mins into cycle. I found idler pulley has seized and roller is squealing grinding on pin. I replaced parts with component kit I tested ops no additional issues found.; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Enfield, CT 06082

Amanda R.

Job Details: 08/10/2023

Scraping noise while tumbling piece of metal stuck on front bulkhead where drum rotates in removed tested sounds normal

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Gastonia, NC 28052

Ryan S.

Job Details: 08/10/2023

"Customer complained unit not starting just beeping. Found float switch full of water. Unit wasnt level and leaning forward. Found drain pump making noise so replaced from ts. Replaced heater fro, service pointer W11540964. Reassembled and leveled unit properly, and ran quick wash, unit now working properly, all functions working in service mode also. Verified proper operation .; used 1 W11412291 (Drain pump), and 1 W11537778 (Heater) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/10/2023

"Customer complained Ui doesnt work. Confirmed complaint. Unit is a stacked unit and is a little room. Cant get rack in space to safely take off dryer. Called Randy to inform . Informed customer she will have to get unit down , we will out in for P&a for a 2nd man but of request is denied she will have to pay the second man fee 170$, she refused to pay anything. Said to call her f its not approved and she is going to call whirlpool to complain while request goes in. Informed. Customer this is all I can do and to call office of she gets unit off by herself. She said its doubtful she loves alone. ; rqstng P&A on 1 2xtimeframe(secondman (2xtimeframe (second man)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Troutman, NC 28166

Vincent O.

Job Details: 08/10/2023

"Installed new control, damper, and valve. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"

We serviced a

WHIRLPOOL RANGE

Model WOC54EC0AS04

Near Troutman, NC 28166

Vincent O.

Job Details: 08/10/2023

Installed new control and sensor. Tested and verified proper operation and temps. All functions check ok. Vent ordered is not the correct vent and is also damaged. Customer is not sure why vent was ordered. No discoloration. Only issue is with temps.

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPS8

Near Troutman, NC 28166

Vincent O.

Job Details: 08/10/2023

Found unit acting very erratic. Will begin washing and randomly stops blinking hi temp option rapidly before returning back to working. Happens randomly. Shorted control or keypad. Order and replace control and keypad. ; ordrng 1 WPW10459139 (Panel) and 1 WPW10084141 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Troutman, NC 28166

Vincent O.

Job Details: 08/10/2023

"Found unit heating but takes seems like half power. 4903 relay clicking. Ran diagnostics and found test 3 for 4903 relay is shutting down prematurely. Faulty relay. Also found gap on right side panel. Order and replace control, mag, and screw per svc bulletin. ; ordrng 1 W10721775 (Screw)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXSS4

Near Canton, CT 06019

Ruben C.

Job Details: 08/10/2023

Sr7737026649 checked unit found control panel and harness all burnt took pics and called safety informed cust to call safety back

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Newington, CT 06111

Chuck M.

Job Details: 08/10/2023

Customer complaint is that dryer console does not respond. Inspected and found console not responding. Unplugged and plugged back in and console responded. Replaced console.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Charlotte, NC 28214

Robert A.

Job Details: 08/10/2023

Cx complaint that the units UI panel is intermittent in response. I inspected the unit to confirm the complaint. I found no error codes. I tested the functions of the button on the UI panel. All buttons passed however some were unresponsive on some attempts. The unit needs a new UI panel to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11600355 (UI panel)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Enfield, CT 06082

Amanda R.

Job Details: 08/10/2023

Right side panel dented replaced operation normal

We serviced a

WHIRLPOOL DRYER

Model WED8000DW3

Near Ellington, CT 06029

Amanda R.

Job Details: 08/10/2023

IDler pulley bearing squealing replaced with dryer kit ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Manchester, CT 06042

Amanda R.

Job Details: 08/10/2023

The ice maker broken plastic pieces broke off replaced ice maker set freezer temp at negative two and ff section at 36 explained and showed customer the size and how the water reservoir works ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Manchester, CT 06042

Amanda R.

Job Details: 08/10/2023

"Not spinning or agitating hub and wash plate stripped replaced both went over clean cycle calibrated and ran automatic test ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Simsbury, CT 06070

Chuck M.

Job Details: 08/10/2023

Customer complaint is that washer would not drain. Error code F9e1 long drain flashing. Inspected and found drain pump not running. Motor windings out of range. Replaced drain pump. Found drain circuit sending intermittent voltage to drain pump. Ordered harness and control. ; ordrng 1 W11643701 (Lower Harness) and 1 W11513246 (Control)

We serviced a

MAYTAG WASHER

Model MHW6630HC3-

Near Simsbury, CT 06070

Chuck M.

Job Details: 08/10/2023

Customer complaint is that detergent left underneath dispenser drawer after wash. Inspected and found customer uses tide detergent with Downey. Advised customer to dilute detergent before each use. Washer checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bloomfield, CT 06002

Chuck M.

Job Details: 08/10/2023

Replaced gear case and tested. Washer checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Worcester, MA 01602

Roger R.

Job Details: 08/10/2023

"Found unit has a bad drain pump that is getting power. Unit needs a new pump, will order and return ; ordrng 1 W10919003 (DRAIN PUMP)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Springfield, MA 01119

Chris B.

Job Details: 08/10/2023

Complaint that the units door handle on the fresh food side is broken. Will order parts for a return visit.; rqstng P&A on 1 W10837029 (Door Handle)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Manchester, CT 06042

Amanda R.

Job Details: 08/10/2023

Not making ice dispensing water dual valve broken fill tube frozen ice maker has e5 error code set temps at recommended ; ordrng 1 W11087201 (Fill tube heater) and 1 W11482383 (Valve) and 1 W11658802 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Springfield, MA 01109

Gary V.

Job Details: 08/10/2023

"Inspected and found ice maker broken, will order and return. 2 year warranty rent center.; rqstng P&A on 1 W11542654 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Springfield, MA 01109

Gary V.

Job Details: 08/10/2023

"Inspected and found evap packed with ice and not defrosting, no ohm reading thru defrost heater and attempted defrost thru diag and it wouldnt go in defrost, evap fan also broken due to being packed in ice. ordering all parts needed and will submit estimate and call.; rqstng P&A on 1 W11220371 (Defrost heater) and 1 WPW10384183 (Evaporator defrost thermistor) and 1 WP2315539 (Evap fan motor) and 1 W11371382 (Control box)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW

Near Springfield, MA 01104

Gary V.

Job Details: 08/10/2023

"Inspected and found lower door seal became dislodged and reinserted, cycled thru and not detecting any more leaking, tested fine now."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Chicopee, MA 01020

Chris B.

Job Details: 08/10/2023

Complaint that the unit is not cycling through properly. Found error codes F7E1 F0E5 and F7E7. Found unit canceled out from bad actuator. Ran three diagnostic cycles and unit working normal. Mentioned to the customer to do a small to medium size and keep an eye on the washer.; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Huntersville, NC 28078

Mark C.

Job Details: 08/10/2023

"Unit is not heating due to a faulty element and thermal fuse.; ordrng 1 280148 (Thermal fuse), used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Hartford, CT 06106

Chuck M.

Job Details: 08/10/2023

Customer complaint is that ice maker stopped making ice. Inspected and found filter needs to be replaced and heavy lint on condenser coils. Reset ice maker and it cycled. Inspected for broken wires at bottom of door and no broken wires found. Advised customer to replace filter. ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Holyoke, MA 01040

Mike K.

Job Details: 08/10/2023

"Unit not cooling fr or rf, no frost build up, was slowly getting worse.Compressor/fans running. Sealed system issue. R134a. Unit covered under 60month part &. Labor for sealed system.Collected for service call. Office to contact to schedule 2x return for sealed system.; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Evaporator) and 1 W11492867 (Rf evAporator) and 1 2xtime (2x time)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Westfield, MA 01085

Mike K.

Job Details: 08/10/2023

"F0e5, f0e3, f2e1, off balance load, overload, stuck key cleared history.Main complaint is unbalanced loads, cs replaced suspension and still having unbalanced loads wet at end of cycle, is draining fine.Recalibrated and ran self diagnostics test.completed test and everything passed.Cs also said audio sound is now sounding weird and once doing a drain and spin it instead did a full wash.Put unit into drain and spin at high speed, full speed spin with no issues.Fills , drains all operated fine.Agitator and stator bolts secure. Suspension still seems a little more bouncy then normal, giving more than standard one bounce when pushed down and let go. Visual inspection of underside did show oil leakage from gear case, was replaced in 2020, looks fresher and no notice of any found previously.Quoted for console and gear case, 2x labor, price over $1k customer did not want repaired. Explained if changed mind and wanted fixed would add agitator and clutch and suspension is suspect."

We serviced a

GE WALL OVEN

Model CT9050SH1SS

Near West Springfield, MA 01089

Gary V.

Job Details: 08/10/2023

Inspected and found f96 fault. Unit needs cooling fan and sensor. Will order and return to replace. ; ordrng 1 WB26X31060 (Fan motor) and 1 WB27T11463 (Fan Sensor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Agawam, MA 01001

Gary V.

Job Details: 08/10/2023

"Inspected and concern is no ice production, and freezing in ff compartment. Found temp in ff set at 37 and running at 37 degrees, freezer temp at 5 degrees. Attempted ice harvest and unit did not cycle thru harvest, however no fault codes found in diagnostics. Ordering main acu and ice maker, will call when parts become available.; ordrng 1 W11658802 (Ice maker) and 1 W11224256 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Charlotte, NC 28205

Robert A.

Job Details: 08/10/2023

I installed the ordered control panel and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28205

Robert A.

Job Details: 08/10/2023

The unit has been replaced. I did not install or see the part.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Davidson, NC 28036

Mark C.

Job Details: 08/10/2023

Installed new knobs and manifold unit is fully operational.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Charlotte, NC 28270

Jeff L.

Job Details: 08/10/2023

Replaced parts unit ran and check3 ok(Call complete)

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Catawba, SC 29704

Jonathan J.

Job Details: 08/10/2023

"Complaint washer is not spinning out laundry glass lid coming apart. I found f0e5 out of balance error f6e3 loss of communication f7e4 basket re engagement failure error codes in fault history. I cleared codes and found slider clutch had failed, I replaced. I performed a Dlms calibration cycle washer making loud clunking noises during all spin cycles. I found Gearcase has a lot of slop free play causing knocking noise. I found lots of other issues control failure clutch damaged by slide Gearcase popping washplate stuck seized. Office to call customer when all parts come in. ; rqstng P&A on 1 W11419171 (Control) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W11449841 (Gearcase) and 1 W11551646 (Nut) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W11404468 (Lid), used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS04

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/10/2023

Complaints. Microwave is not heating. Lightbulb is not working microwave. Sounds like its trying to work. I found mag had failed. Also found controls had failed as well as light bulb. Replaced all parts except for the transformer not needed. No additional issues found microwave is now heating just fine no additional issues with oven reported. No error codes and fault historys.

We serviced a

WHIRLPOOL WASHER

Model WFW8540FW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/10/2023

"Complaint was opening the door to the washing machine and the handle came off. I found complaint true handle metals are broken. Found F5 E3 door latch, failure cause of issue. No additional issues found ordering outer door, panel and latch. ; rqstng P&A on 1 W11221961 (Outer door) and 1 WPW10443885 (Latch)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/10/2023

"Complaint wash machine, continuously, leaks water into drum. I found complaint, true hot water valve is sleeping water at a rapid rate. I left hot water valve, turned off for customer. Recommended tap cold wash at this time and recommended customer to turn off cold water valve when washing machine is not in use. For safety reasons. Customer not available till after 8:30 am ; ordrng 1 W11513255 (Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Stanley, NC 28164

Ryan S.

Job Details: 08/10/2023

"Customer complained ALL lights not working now. Found freezer lights not coming on now. Called techline. Necked for voltage on yellow and white wires. Techline said to order led modules. Ordering led modules informed customer office will call when parts come in. Sr# 7737064380 ; rqstng P&A on 2 WPW10515057 (Led crisper/ freezer)s, ordrng 1 WPW10515058 (Led ref roof)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 08/10/2023

"Retuned to install belt sheild , installed belt sheild and reassembled unit ran service test and all functions working properly. Verified proper operation."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Indian Trail, NC 28079

Jeff L.

Job Details: 08/10/2023

"Replaced fan motor assembly and defrosted unit down. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP , used 1 W11087438 (Fan motor) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Kershaw, SC 29067

Jonathan J.

Job Details: 08/10/2023

Complaint glass is cracked right in the center. I found complaint true I replace glass tested operations no error codes and fault history everything working fine.

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Morris, CT 06763

Jimmy R.

Job Details: 08/10/2023

"Tested washer and found when unit would start to sense a cycle it would start grinding super loud, checked cam and found gears grinding due to cam stuck in one spot and not advancing cam and actuator faulty. Replaced both parts and ran unit thew a wash cycle and a spin cycle, all operations are now working to proper specs ; used 1 W10721967 (Cam), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Watertown, CT 06795

Jimmy R.

Job Details: 08/10/2023

"Checked over dryer and found unit not shutting off wile running a cycle, found timer not turning just staying on set time. Removed console and found timer motor connection not attached causing no power to timer motor this made timer just sit in one place never cycling, reattached timer wires and unit is now cycling and working to specs"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Farmington, CT 06032

Ruben C.

Job Details: 08/10/2023

Checked unit found touch panel unresponsive getting power to control led light is on gave cust estimate for ui but

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Farmington, CT 06032

Ruben C.

Job Details: 08/10/2023

Replaced control and ui tested operation normal ran diagnostics normal tested cycle

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Denver, NC 28037

Ryan S.

Job Details: 08/10/2023

"Customer complained unit leaking from left side. Pulled unit out and found water dripping from inlet assembly on left side where inlet secures to tub. Found part is tight just faulty, ordering inlet assembly and inlet nut. Ordering parts. Scheduled return time for 8-16-23 am. ; ordrng 1 W11535094 (Inlet assembly) and 1 W11535081 (Inlet nut)"

We serviced a

WHIRLPOOL COOKTOP

Model KCIG550JSS01

Near Denver, NC 28037

Ryan S.

Job Details: 08/10/2023

"Customer complained center burners outer ring wasnt coming on, just inner ring. Found pots she was using, the magnetic metal bottoms didnt go all the way to the outside of the bots, causing the outer ring to not come on. She used a big pot she rarely used that had a magnetic metal all the way to the outside of the pot and the outer ring came on. Informed customer to reference owners Manuel for more information but she understood issue, showed her with magnet how it wouldnt stick to the metal in the outside of her pots she was using. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Cherryville, NC 28021

Ryan S.

Job Details: 08/10/2023

"Customer complained unit off balance. Upon arrival found suspension rod had broken off at front left side. Reattached rob but bushing inset was damaged , needs new suspension. Ordering suspension. ; ordrng 1 W11400156 (Suspension)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 08/10/2023

Customer complained unit beeping and wont start. Unit has warranty job per Special Project S17304. Found old style heater so replaced with ts heater . Reassembled unit and noticed water in overfill tray. It had dried up enough for unit to run now. Informed customers that would have to be quoted to work on. Informed customer it may just be from leaking heater unit isnt leaking now( checked running unit after installing new heater) issue could be several issues but unit is working right now and any further investigation will be charged as a labor charge. Customer said to not do that. Verified proper operation. ; used 1 W11537778 (Heater) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Worcester, MA 01602

Roger R.

Job Details: 08/10/2023

Installed new control and sensor due to erratic temperatures in the refrigerator section.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Monroe, NC 28110

Jeff L.

Job Details: 08/10/2023

"SR# 7737063778Spoke (Robert)This thing will not lock all the time as it should. Then it will lock but you just get a hum down below.. every part below was replaced when I came out and did job. Again, the lid will lock sometimes and when it does it still doesnt spin. All resistance is good across wires. All I know to do is replace the board I just put on. Part# W11116592; ordrng 1 W11116592 (Control), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"

We serviced a

FRIGIDAIRE DISHWASHER

Model GLD2445RFC0

Near Chicopee, MA 01013

Chris B.

Job Details: 08/10/2023

Replaced part and unit running normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Clover, SC 29710

Mitch H.

Job Details: 08/10/2023

"Customer says refrigerator runs a lot. Tested and ran diagnostics, all components tested good. Unit cooling properly. No issues found. Explained to customer that noise she hears when nut cycles off are normal refrigerant sounds. Unit operating as designed."

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Clover, SC 29710

Mitch H.

Job Details: 08/10/2023

"Tested dryer, found noise coming from vibration where top dryer section mounts to washer. Found 2 screws behind cover plate loose. Tightened screws, retested, now operating quietly. Customer says lid lock for washer clicks on and off all day when not being used. Ran diagnostics, no stored error codes. Tested lid latch in diagnostics, cycled properly. Unable to duplicate issue at time of visit. Based on customer description, ordering control board.; ordrng 1 W11629601 (Control)"

We serviced a

GE MICROWAVE

Model PEB9159SJ2SS

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/10/2023

"Tested, found control board blank. Responds to inputs but no display. Microwave still heats and operates correctly. Quoted customer for repair . Collected full amount on card. Ordering control.; ordrng 1 WB56X30007 (Control assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 08/10/2023

"Cam not shifting all the way causing a loud noise during spin. Replaced cam and actuator. All checks ok. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Monroe, NC 28110

Jeff L.

Job Details: 08/10/2023

Replaced parts unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Rock Hill, SC 29730

Mitch H.

Job Details: 08/10/2023

"Checked and found belt broken. Installed dryer kit. Reassembled, tested, now operating properly.; used 1 4392065 (Dryer kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Rock Hill, SC 29730

Mitch H.

Job Details: 08/10/2023

"Checked and tested all components. All operating properly and normally. Found no unusual noises or vibrations. No issues with compressor or other parts vibrating against cabinet or each other. Refrigerator is in a very tight location, left bottom actually sits on shoe molding. Possibly could be causing unusual noises due to location."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Indian Land, SC 29707

Mitch H.

Job Details: 08/10/2023

Instructed customer on how to remove oven bottom for cleaning. Customer pointed out defect in outer door glass. Ordered glass.; ordrng 1 W11176456 (Oven door glass)

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Huntersville, NC 28078

Mark C.

Job Details: 08/10/2023

Installed new door unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model LSR8233EQ0

Near Burlington, CT 06013

Ruben C.

Job Details: 08/10/2023

Checked unit found lid switch broken replaced switch tested operation normal; dspstn on spec-tagged invntry: 1 3949247V DOOR/LID SWITCH

We serviced a

WHIRLPOOL DRYER

Model WGD7120HW0

Near Waterbury, CT 06710

Jimmy R.

Job Details: 08/10/2023

"Checked over unit and found dryer rear felt seal had come off twisting up clothing and stopping tub, removed drum and found old seal had ripped and split in half causing it to fall off, glued old seal back on for now so customer can use. will order a new felt seal kit to fix issue ; ordrng 1 280114 (Seal kit), used 1 WPY055980 (HI TEMP ADHESIVE) from stock"

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