We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS244LL2
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
02/14/2024
Complaint F8E4 error code in dishwasher will not stop. Chiming drain pump will not turn off. Will not allow user to select cycle. I found door gaskets had collapsed. corner causing water to leak into overflow pan causing E4 error code to display. I replaced door gasket. I cleaned overflow pan of all water. I tested operations. No additional issues found with dishwasher today. Everything is operating normally.; used 1 W11483553 (GASKET) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Enfield, CT 06082
Gary V.
Job Details:
02/14/2024
"Concern is temps off and not cooling properly. Inspected and found 0 in freezer and 39 in ff, customer had adjusted settings before arriving and temps are now back to normal. All functions operating properly at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Enfield, CT 06082
Gary V.
Job Details:
02/14/2024
"Inspected and found ff air damper broken, will order and return.; ordrng 1 W11087463 (Air damper)"
We serviced a
WHIRLPOOL DRYER
Model MEDB725BW0
Near East Windsor, CT 06016
Gary V.
Job Details:
02/14/2024
"Installed parts listed and cycled to temp, tested fine.; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
02/14/2024
"I replaced all previously ordered parts discovered that the harness had been broken. Also discovered the control board has a black spot on it unit still throwing an F7E1F7E7 error code. Everything else seems to be working just fine with no further issues found will need a harness and a control board Maine to fix ; ordrng 1 W11591637 (Harness) and 1 W11621183 (Control), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10752283 WASHPLATE , 1 W10913953 ACTUATOR , 1 W11283592 MOTOR-DRVE , and 1 WPW10006384 BELT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Medway, MA 02053
Aimee Z.
Job Details:
02/14/2024
Cust stated the number on Contrl showed line and wouldnt set Tested compression running 2 ampsFound needed new controlReplaced with truck stock re set for fridge complete; used 1 WPW10503278 (Control) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
02/14/2024
Installed new bud at no cost per office.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Middletown, CT 06457
Jeremy B.
Job Details:
02/14/2024
Dishwasher fills but doesnt wash. Wash motor only hums. Needs new motor sump assy. ; ordrng 1 W11613480 (Motor sump assy)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near West Hartford, CT 06110
Jeremy B.
Job Details:
02/14/2024
Washer not completing cycle. Found drain house just going straight to a deck drain. Raised so there is a air break. Leveled washer then tan self testball checks ok.
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near West Hartford, CT 06110
Jeremy B.
Job Details:
02/14/2024
"Washer not spinning out and cloths are not washing. Found pulley on motor stripped causing motor to spin freely. The shaft of gearcase has 3 inches of play. Needs new gearcase, wash motor, belt, and cam. Quoted customer. Motor covered for 10years. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Monroe, NC 28110
Jonathan J.
Job Details:
02/14/2024
Complaint dishwasher is not draining. I found drain pump. Impeller was broken. I found due to the impeller being broken drain. Hose had become clogged. I replaced drain pump tested operations. No additional issues. Found dishwasher is draining water out perfectly.; used 1 W10876537 (DRAIN PUMP) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
02/14/2024
I replaced all previously ordered parts. I tested operations. I performed a DLMS control board calibration procedure. I checked to see if there were any water leaks after replacing the gearcase and all associated parts. No water leaks occurring no squealing noises heard either gearcase is no longer locking itself up. No additional issues found at this time.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH and 1 W11449841 GEARCASE
We serviced a
BOSCH DISHWASHER
Model SHP865WD6N/10
Near West Hartford, CT 06119
Jeremy B.
Job Details:
02/14/2024
Dishwasher making random loud noise during cycle. Tested and found the wash motor making abnormal noise. Needs new wash motor. Quoted customer.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Hartford, CT 06106
Jeremy B.
Job Details:
02/14/2024
"Dryer not drying. Found blower wheel spinning freely in shaft of motor. Replaced motor and wheel all checks ok. ; used 1 279827 (MOTOR), and 1 WP697772 (BLOWER WHEEL) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Windsor, CT 06095
Gary V.
Job Details:
02/14/2024
"Concern is no heat. Cycled unit multiple times and unit heating and cycling properly, checked vent and tests fine also. Could not find any problems at this time. Unit operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZD801
Near Monson, MA 01057
Roger R.
Job Details:
02/14/2024
Still having sealed system and temperature issues. Whirlpool tech support recommends replacing compressor and filter a second time. Sr 7738474129 low side at -15 and high side 85. Current draw over 2 amps. Ordering compressor and filter drier; ordrng 1 W11580057 (COMPRESSOR R600A) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 Time (Two time frame job)
We serviced a
LG DRYER ELECTRIC
Model DLE4970W
Near Granby, MA 01033
Roger R.
Job Details:
02/14/2024
Cancelled at door. Customer wanted house vents cleaned. I explained this was not a service we perform. NO MONEY COLLECTED CALL SHOULD NOT HAVE BEEN ALLOWED TO BE SCHEDULED.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Chicopee, MA 01020
Roger R.
Job Details:
02/14/2024
Found unit has a bad clutch assembly and is chattering during spin and sensing modes. ; used 1 W10721967 (CAM KIT) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Canton, CT 06019
Mike K.
Job Details:
02/14/2024
"Unit is under 1yr wp warranty. We replaced compressor for sealed system issue. Since repair unit make a high pitched whine and growling noise. We came back and added perms gum to cap tube at evaporator. Cs says sounds have not changed. On arrival unit was in defrost, so defrost function verified.Unit kicked on and compressor & fans running. Unit does have some me gurgling and some whine to compressor, lower high and a little higher noise, nothing abnormal for unit heard. Drier was already at a 45 angle, increased a little bit, but no difference to noises.Called tech line to document. At this time no further action to be taken, normal operation.Sr# 7738477073 Explained to customer my findings, also told her I did not doubt her that they are hearing a higher pitched noise, but we all hear differently and what I hear is all normal noises for this unit.; dspstn on spec-tagged invntry: 1 W11506619 COUPLER 8 NK MS 00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Kssc42qts00
Near Fort Mill, SC 29715
Mitch H.
Job Details:
02/14/2024
Tech was assigned as a helper; snapped 1 QuickPics
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Hadley, MA 01035
Chris B.
Job Details:
02/14/2024
Complaint that the unit is not responding at the touch panel and will order control board as backup. Will order parts for a return visit.; ordrng 1 W11384511 (Control Touch Panel) and 1 W11512515 (Control Board)
We serviced a
BOSCH DISHWASHER
Model SHE65T55UC/07
Near Hadley, MA 01035
Chris B.
Job Details:
02/14/2024
Replaced part and unit running normal. After new part was in and verifying all other components the water valve started to cracked and leaking started on my hands. Quoted for the new part as old part failed on my watch. Ordered new water valve. New part is installed on the unit.; ordrng 1 10023852 (Water Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Medway, MA 02053
Aimee Z.
Job Details:
02/14/2024
"When steaming out evap in fridge , there was broken wire to lower draw I repaired. Installed fan, harness, and gasket and cover to thirmistor in fridgeComplete"
We serviced a
SAMSUNG REFRIGERATOR
Model RF4267HARS/XAA
Near Franklin, MA 02038
Aimee Z.
Job Details:
02/14/2024
Found ice top evap freezer that stopped the fan. Also found compressor noisy when plug in amps are high when running 2.9.Found needs ice maker and defrost term and fan .Landlord not on site called over phone 5
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Chicopee, MA 01020
Roger R.
Job Details:
02/14/2024
Installed new suspension rod/ shock absorbers. Due to not spinning properly. And tub vibration.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Springfield, MA 01109
Roger R.
Job Details:
02/14/2024
Found no leaking at this time. Suspect detergent dispenser leaking rinse aid when not supposed to. Ordered new dispenser and will return to install ; ordrng 1 W11412300 (DISPENSER)
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0AS04
Near Charlotte, NC 28278
Mitch H.
Job Details:
02/14/2024
"Checked and tested. Found thermal fuse blown. Replaced with fuse from t/s. Turned breaker back on, tested, oven now operating properly.; used 1 WPW10638608 (Thermal fuse) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29732
Mitch H.
Job Details:
02/14/2024
"Removed and replaced main control. Reassembled, ran control calibration. Tested washer, all functions operating properly.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
02/14/2024
Complaint lights will come on everything will come on but when you press the start button and hold it the cycle never starts. I found door switch was broken. I replaced door switch tested operations dryer. Is now starting like it should and heating with no issues. no abnormal noises heard with the dryer at this time either. ; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Matthews, NC 28104
Jonathan J.
Job Details:
02/14/2024
Replace previously ordered parts tested operations doors holding with no further issues. Found everything is now working properly.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE
We serviced a
MAYTAG M/W OTR
Model MMMF6030PZ00
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
02/14/2024
Installed new panel covers and secured checked over operations and unit is now working to factory specs
We serviced a
WHIRLPOOL WALL OVEN
Model KODE500EBS20
Near Wolcott, CT 06716
Jimmy R.
Job Details:
02/14/2024
Removed unit from wall and removed wire harness from machine found yellow wire going thew metal support burnt causing unit to over heat and shut down wile running a long bake cycle. Replaced entire harnesses and heated unit up to 350 degrees unit got to temp and overstated as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Wolcott, CT 06716
Jimmy R.
Job Details:
02/14/2024
Checked over unit and found ice maker bail arm had come off of ice maker causing unit to just keep making ice customer could not get it back in and shut the water off causing ice maker to make noise. Removed ice maker for customer they did not want it anymore checked over cooling and operations and found unit cooling snd now operating normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Winsted, CT 06098
Mike K.
Job Details:
02/14/2024
"Replaced compressor and evaporator. Pulled up not vacuum and did not hold. Found leak and repaired, still has a slow leak. Used nitrogen and under pressure was able to find leak, repaired and held vacuum for 15+ minutes. Charged with 4.25oz r132a. Unit blower cold air, return line hot. Cs to monitor.Collected for service call."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Waterbury, CT 06704
Jimmy R.
Job Details:
02/14/2024
"Tested unit and found freezer making noise wile running and would stop when opening door, checked fan and found ice building up due to freezer door nit sealing. Melted all ice and heated freezer door gasket to create a seal also tipped fridge back so door would close and to give unit air under machine. Checked all other operations and unit is cooling and now working to specs"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Wolcott, CT 06716
Jimmy R.
Job Details:
02/14/2024
"Tested unit and found customer getting a f8e4 float error when running unit, the error would come up right bf the cycle completes and goes to a drying cycle ran unit and checked for leaking and checked float found no issue with leaking and float operating normally. Ran a diagnostics cycle and found error Fae4 diverter cannot find positions, f1e1 acu failure this is causing the float switch error there are no leaks in unit getting voltage to float when float ohming out when lifted. Will order new control, sump&motor parts are a special order advised we will call when parts came in to reschedule ; ordrng 1 W11660283 (Cntrl) and 1 W11416363 (Sump&motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Bristol, CT 06010
Jimmy R.
Job Details:
02/14/2024
"Tested machine and found washer would error out f8e1 long fill and would not complete a wash cycle, checked inlet hoses and found unit filling properly and getting proper water checked screens on valve and found clear, ran unit thew a wash cycle and a rinse cycle checking water and unit is filling properly. Wile filling notices drain hose syphoning water causing the error advised customer drain needs to be looped up as high as the machine to stop it from syphoning water out. Picked up Drain as high as I could and unit ran a wash as designed. Customer will get hose fixed to stop issue"
We serviced a
LG REFRIGERATOR
Model LFX31925ST/00
Near Watertown, CT 06795
Jimmy R.
Job Details:
02/14/2024
"Checked over unit and found both sections warm and not cooling found fridge blowing warm air, placed unit into a diagnostics cycle and checked compressor found compressor drawing .05 amps and not pulling any heat from condenser, placed unit into a diagnostics cycle and 3 way valve is activating but not pumping any Freon threw system unit had a potential leak. Used uv light and noticed oil in drip pan checked condenser and connections are super corroded but looked to be sealing checked over all other connections and could not see any leak the leak could be in cabinet. Advised customer on issue advised condenser should be replaced due to corrosion and finding the leak may be hard, advised parts are also not in stock and not available to get customer will replace fridge"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near New Hartford, CT 06057
Mike K.
Job Details:
02/14/2024
"Cs failing to wash again, shuts down in rinse cycle. Valve filter clear getting no water out of supply line, verified supply good at wall. Bad hose. Quoted for hose replacement, accepted. Replaced hoses and verified operation. Recalibrated and ran self test fine. Reloaded unit with load of towels and ran rinse and spin. Went through fill and into agitate fine. ; used 1 TJ725SSFFP (S/S HOSE KIT 5'($99 INSTALL)) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Blacksburg, SC 29702
Mitch H.
Job Details:
02/14/2024
Tested and ran diagnostics. Found F8E1 long fill error and F1E1 control error. Could not get washer to start cycle. Requesting P&A for control and valve. Checked part availability and scheduled return for 2/19 AM ; rqstng P&A on 1 W11127357 (Inlet valve) and 1 W11116592 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Windsor, CT 06095
Gary V.
Job Details:
02/14/2024
"Inspected and found drive motor broken, will order and return. Part under 10 year warranty.; ordrng 1 W11283592 (Drive motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHT08
Near Windsor, CT 06095
Gary V.
Job Details:
02/14/2024
"Inspected and found tiny ice cube production, ice maker feed tube pinched, causing low water flow to ice maker, adjusted and tightened feed line, tested fine."
We serviced a
SAMSUNG DRYER
Model DV328AEW/XAA
Near Suffield, CT 06078
Gary V.
Job Details:
02/14/2024
"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 6602-001655 BELT and 1 DC93-00634A IDLER PULLEY"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Belchertown, MA 01007
Chris B.
Job Details:
02/14/2024
Complaint that the ice maker is not working properly. Found bad water filter and mentioned to the customer to replace it for proper function of the IM. Ran two ice maker test one with the filter on and has a very low flow and without filter running properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Ware, MA 01082
Chris B.
Job Details:
02/14/2024
Complaint that the unit is not cycling through correctly. Unit jumps from sensing to done. Found no error codes present. Ran a diagnostic cycle twice and ran quick and normal wash and ran with no issues. Did a hard reset. All testings done tested properly. Found no issues with the washer. Collected trip fee
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Spencer, MA 01562
Chris B.
Job Details:
02/14/2024
Replaced all parts and washer running normal. Ran a quick diagnostic cycle and and drain and spin cycle and all tested normal.
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Spencer, MA 01562
Chris B.
Job Details:
02/14/2024
Complaint that the unit is not cycling through correctly. Found stripped hub spindle and gear. Will order parts for a return visit.; ordrng 1 W11454738 (Gear Case) and 1 W10721967 (Splutch) and 1 W11213879 (Belt) and 1 W11212745 (Actuator) and 1 W10324651 (Hub) and 1 2xFrameJob (2x Frame Job) and 2 W10772621 (Screw)s
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near West Hartford, CT 06107
Amanda R.
Job Details:
02/14/2024
Making squealing noise replaced parts with dryer kit ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near East Hartford, CT 06118
Amanda R.
Job Details:
02/14/2024
Using crushed ice majority ice bin clogged with ice showed customer how to remove and unjam tested dispensing normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near East Hartford, CT 06108
Amanda R.
Job Details:
02/14/2024
Complaint since purchased has heard noise like moaning explained its the gases in the tubing and cabinet permanent gum certain tubing on evaporator
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near South Windsor, CT 06074
Amanda R.
Job Details:
02/14/2024
Complaint when filling its making loud banging noise in pipes explained it is air hammering recommended getting kit for it
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Manchester, CT 06040
Amanda R.
Job Details:
02/14/2024
Complaint after Jeremy Replaced controls it still is randomly making the tone at user interface when you plug unit in and it powers on outlet is a surge suppressor recommenced replacing it to isolate issue ice maker was turned off since January turned on now making slow ice
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Manchester, CT 06040
Amanda R.
Job Details:
02/14/2024
F4e3 f4e4 f4e1 complaint that taking longer checked errors recommended getting venting cleaned ; rqstng P&A on 1 WPW10532428 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Bolton, CT 06043
Amanda R.
Job Details:
02/14/2024
Complaint bad odor at the end of cycle uses afresh three times in a row basket is peeling off leaving white residue ; ordrng 1 W11178227 (Basket)
We serviced a
MAYTAG RANGE
Model MER8800FZ3
Near Torrington, CT 06790
Mike K.
Job Details:
02/14/2024
"Oven not getting to temp, element is burned out. Quoted for labor, part covered by 10yr wp warranty on element. Accepted. Replaced heating element and tested on bake cycle, verified operation.; used 1 W10779716 (ELEMENT) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Farmington, CT 06085
Mike K.
Job Details:
02/14/2024
"Unit is under 1yr wp warranty per service bench. But not starting. 240 vac at terminal block, thermal fuse checks good, door switch good. Found knob is cracked and not turning timer. Office said to have cs call whirlpool for replacement knob. Part # W11708423"
We serviced a
WHIRLPOOL OVEN
Model KEBS209ESS00
Near Somers, CT 06071
Gary V.
Job Details:
02/14/2024
"Arrived and customer was not available, said time frame was supposed to be 12-5. He will call office to reschedule.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Springfield, MA 01108
Roger R.
Job Details:
02/14/2024
Found lid latch broken. Replace with new part. Unit locking properly now. Also noticed drain hose was a universal fit that was loose and could possibly come off. Noticed unit has no leveling leg and wobbly. Recommend calling Rent A Center to have them install a new drain hose and leveling legs. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Huntersville, NC 28078
Robert A.
Job Details:
02/13/2024
"Cx complaint that the cooktop grate has cracked and the RF burner head and orifice holder is warped. I inspected the unit to confirm the complaint. The RF burner head, orifice and grates need to be replaced. The unit is within 30 days of ownership, so it is covered. Im ordering the grates and burner head for the return visit.; ordrng 1 W11548766 (Grate kit) and 1 W11245289 (RF burner head) and 1 W11672515 (RF orifice holder)"
We serviced a
AMANA RANGE
Model ACR4303MFB7
Near Charlotte, NC 28214
Jeff L.
Job Details:
02/13/2024
Was at job after 5 so please call customer to reschedule. Found the front 2 terminal blocks bad and tips of burners damaged need to replace 4 partsQty (2) 814399W11396792W11396790; ordrng 2 814399 (Terminal blocks)s and 1 W11396792 (Burner) and 1 W11396790 (Burner)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Charlotte, NC 28214
Jeff L.
Job Details:
02/13/2024
Please see pics the bottom corner of inner door is damaged and bent cannot install bottom seal correctly and there is the potential for water leak needs new inner door office please call customer to reschedulePart#W11559689; ordrng 1 w11559689 (Inner door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Gastonia, NC 28054
Ryan S.
Job Details:
02/13/2024
"Returned to install valve. Installed valve. Ran unit checked for leaks, verified proper Operation of unit. ; dspstn on spec-tagged invntry: 1 W10648041 VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Charlotte, NC 28214
Jeff L.
Job Details:
02/13/2024
"Customer was unhappy with the door the material had defective material. So I took the new door back off and put original back on, customer said he wasnt waiting on another door. This call is complete"
We serviced a
GE WASHER
Model GTW335ASN0WW
Near Lancaster, SC 29720
Jonathan J.
Job Details:
02/13/2024
"I replaced all previously ordered parts. I tested operations. No add additional issues found no abnormal noises ran a psych quick wash cycle spun out laundry, with no further issues found"
We serviced a
WHIRLPOOL WASHER
Model WFW9500TC01
Near Charlotte, NC 28208
Jeff L.
Job Details:
02/13/2024
The unit needs a new complete dispenser assembly and control which both are NLA. At this time ticket needs to be turned over to extended warranty company; rqstng P&A on 1 W10180779 (Control panel) and 1 W10157886 (Dispenser assembly)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charlotte, NC 28216
Jeff L.
Job Details:
02/13/2024
Customer complaint that the unit was out of balance I immediately noticed I was severely unleveled I adjusted feet to level the machine. I checked unit for fault codes there were none and I put the unit into drain/spin mode and the unit ran normal. I advised customer to keep unit level and to make sure feet dont get caught between tile and grout. Unit ran and checked ok
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Gastonia, NC 28056
Ryan S.
Job Details:
02/13/2024
"Returned to install new sump, installed sump leak checked and verified proper operation. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"
We serviced a
MAYTAG WASGER
Model MVW6500MBK0
Near Belmont, NC 28012
Ryan S.
Job Details:
02/13/2024
"Returned to install pump and harness. Installed parts and reassembled unit, ran service diagnostic and all funtions working as designed. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Huntersville, NC 28078
Robert A.
Job Details:
02/13/2024
Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found the leak coming from the sump seal. I replaced the sump motor assembly and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near Lancaster, SC 29720
Jonathan J.
Job Details:
02/13/2024
"Our replaced all previously ordered parts I tested operations no additional issues found no water leaking during testing all spray arms are functioning properly upon departure.; dspstn on spec-tagged invntry: 1 W10648041 VALVE 1 W10703867 HEATER , and 1 WPW10531320 DRAIN PUMP"
We serviced a
WHIRLPOOL RANGE
Model AER6303MMS0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
02/13/2024
Replace main control I replaced bake element. I tested operations of entire unit. No additional issues found with oven at this time. Everything is working as it should.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
02/13/2024
Complaint user interface will not turn on. At all. I found after entering diagnostics menu use your interface start working. Power button is working very very intermittently light would not turn on on power button. Diagnostics menu power button would not function and diagnostics menu either all other buttons are working fine. I am ordering a user interface only issue. Found unit went through diagnostics test cycle 12 with no further issues. user interface is on back order Office to call customer when part comes in.; ordrng 1 W11603844 (Ui)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS6
Near Lancaster, SC 29720
Jonathan J.
Job Details:
02/13/2024
"Complaint, front right burner will not ignite Igniter was bent. I readjusted igniter, tested operations. All elements are igniting properly bake is also igniting and so is broil element. No additional issues found with oven today or cooktop today."
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Lancaster, SC 29720
Jonathan J.
Job Details:
02/13/2024
"Complaint whenever bake cycle is pressed the fan makes a horrendous, grinding, rattling noise. The door will not stay closed falls immediately when trying to open is very heavy touchscreen randomly in the day or night. Will start displaying an F2E one error code. I found F2 1 error code in diagnostics history Unit will need control and touch membrane and fan motor assembly and door hinges to fix no additional issues found with oven today ; ordrng 1 WPW10298119 (Control) and 1 WPW10116104 (Switch membrane) and 1 W10919247 (Hinge) and 1 W10877227 (Hinge) and 1 WPW10245511 (Fan assembly)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Charlotte, NC 28216
Jeff L.
Job Details:
02/13/2024
"Found bad door switch i replaced it and when I took noise filter board out of bag and tested the fuse before installing noise filter the fuse had no continuity so part is defective did not have another fuse on truck will reorder. RexScheduled customer for 2-16-24 amPart#W10422269; dspstn on spec-tagged invntry: 1 4392027 SWITCH,MICRO"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28216
Jeff L.
Job Details:
02/13/2024
"SR#7738460124ButchNever had heat found no vol age coming over to heater I changed motor thinking the centrifugal switch was bad(I did make sure all terminals were secure in the harness and they were, spoke with tech support he had me to bypass ran and white on timer and then the start button would. It work and the only time the timer would run is when engaging the start switch l spoke with Randy and we agreed to order harness and new start switch. Going to order new timer just in case it was damaged. Customer rescheduled for 2-16-24 amPart#WPW10446920Part#WPW10436303Part#W10450289; ordrng 1 WPW10446920 (Start switch) and 1 WPW10436303 (Timer) and 1 W10450289 (Harness), dspstn on spec-tagged invntry: 1 WP3977767 THERMOSTAT"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Mount Holly, NC 28120
Ryan S.
Job Details:
02/13/2024
"Customer complained unit getting off balance and walking. Ran service mode, no error codes present. Ran unit on high speed spin unit went into spin mode properly. Ran unit will towels to test unit with load . Unit started to get off balance, paused unit and rearranged clothes so that unit wasnt off balance, showed customer that . Unpaused unit and started again, unit went through high speed spin without getting off balance. Informed customer issue is with loading and to reference owners Manuel for proper loading procedures. Unit is working as designed. Called tech line to document. Sr#7738463453. Tech line agreed unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ5
Near Huntersville, NC 28078
Robert A.
Job Details:
02/13/2024
Cx complaint that the unit is resetting on its own while cooking occasionally. I inspected the unit to confirm the complaint. I found no error codes and the oven functions work fine while I was in the home. The unit needs a new control board and UI panel to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11339755 (UI panel) and 1 W11620582 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
02/13/2024
"Customer complained unit not working , ran service diagnostic found lid lock just clicking. Found lid lock broken. Ordering new lid lock scheduled return call for 2-19-24 am.; ordrng 1 W11513248 (Lid lock)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
02/13/2024
"Customer complained unit wont lock,found lid lock defective. Replaced lid lock. Found wires to drain pump were ripped off. Temporarily fixed wires to drain pump harness but drain pump is just constantly running. Control board has been shorted out when wires to drain pump were ripped off. Ordering drain pump, harness and control board. Scheduled return call for 2-19-24 am ; ordrng 1 W11626074 (Control) and 1 W11399437 (Drain pump) and 1 W11643701 (Harness), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS23
Near Davidson, NC 28036
Robert A.
Job Details:
02/13/2024
"Cx complaint that the unit oven does not preheat and flashes an error code: f8e1. I confirmed the complaint and found the error code. I ran a manual test for the fan, it does not move at all on low or high speed. The unit needs a new fan to resolve the issue. Im ordering the part for the return visit. I scheduled the appt for 2/19 after 10am.; ordrng 1 W11598119 (Blower fan)"
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Cornelius, NC 28031
Ryan S.
Job Details:
02/13/2024
"Customer complained unit large right side oven not working all other functions working. No error codes stored. Pulled unit out and checked all connections, all connections are in correct place. Ran bake and found power not going to ignitor. Found wire in yellow connector moles was not seated in moles connector properly, moles connector was secured to board but wire in moles wasnt fixed molex and ran bake 350? unit preheated. Verified proper operation of the unit."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Mooresville, NC 28115
Robert A.
Job Details:
02/13/2024
Cx complaint that the unit is not finishing cycles.I inspected the unit to confirm the complaint. I found error codes: f9e1 f8e1 f5e4 f0e2. I removed the front panel and found the drain pump connector was loose. I secured the drain pump connector and tested the unit for the cx. The unit is working as designed. I left the part with the cx. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Mooresville, NC 28117
Robert A.
Job Details:
02/13/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near Huntersville, NC 28078
Robert A.
Job Details:
02/13/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Cornelius, NC 28031
Robert A.
Job Details:
02/13/2024
RS has the notes. I was a helper.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Rock Hill, SC 29730
Jonathan J.
Job Details:
02/13/2024
Replaced all previously ordered parts verified water fill is operating properly tub is feeling fine and everything is working as it should be. No water leaking from any locations. At this time. No additional issues found.; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP
We serviced a
WHIRLPOOL KITCHEN
Model WDT730PAHZ0
Near Mooresville, NC 28115
Robert A.
Job Details:
02/09/2024
Cx complaint that the units upper rack is not sliding in and out. I inspected the unit to confirm the complaint. I found the rack adjuster on the left side has separated and needs to be replaced. The unit needs new upper rack adjusters to resolve the issue. My TS says I have 1 but its not on my van. Im ordering the part for the return visit.; used 1 W10712395 (ADJUSTER) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28214
Jeff L.
Job Details:
02/09/2024
Found cam and actuator bad from previous repair replaced both parts tested unit in regular normal wash; used 1 W10721967 (Cam) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Somers, CT 06071
Chris B.
Job Details:
02/09/2024
Complaint that the unit is not making ice. Found bad container and door seals on the fresh food section. Ran IM and it didnt do a full cycle and locked midway. Customer was complaining that he wanted the refrigerator to be working today and needed ice now. Explained to the customer that having to get approval for parts and labor through the insurance will need to have the parts approved first. Customer wasnt happy at all.; rqstng P&A on 1 W10882923 (Ice Maker Kit) and 1 W11185686 (Ice Bin) and 2 W10830274 (Door Gasket)s
We serviced a
WHIRLPOOL WALL OVEN
Model WOS31ES0JS01
Near East Longmeadow, MA 01028
Roger R.
Job Details:
02/09/2024
Installed new thermal fuse at oven control. All checks ok
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Roger R.
Job Details:
02/09/2024
Gained access to unit 403 to service washer. Removed and replaced main control board as unit was not responding properly and only trying to drain while empty. Tested unit it and all functions normal again.
We serviced a
AMANA WASHER
Model WTW4816FW3
Near East Hampton, CT 06424
Chris B.
Job Details:
02/09/2024
Complaint that the unit is leaking water from the bottom. Found aftermarket drain hose leaking. Customer will have the part replaced. Customer had an extended hose installed and will look into replacing it. Washer working normal.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Cromwell, CT 06416
Jeremy B.
Job Details:
02/09/2024
Installed new gearcase ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Coventry, CT 06238
Amanda R.
Job Details:
02/09/2024
Belt fell off unit reattached tested operation normal
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near West Hartford, CT 06110
Amanda R.
Job Details:
02/09/2024
Not starting slider broken replaced slider tested starting normally ; used 1 W10006484 () from stock
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Springfield, MA 01108
Roger R.
Job Details:
02/09/2024
Found door hinge area bent. Adjusted hinge area and door closes properly. All okay
We serviced a
KITCHENAID OVEN
Model KFED500EBS05
Near Middletown, CT 06457
Jeremy B.
Job Details:
02/09/2024
Installed new control and upper sensor. Preheated to 350 all checks ok.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Belmont, NC 28012
Ryan S.
Job Details:
02/09/2024
"Customer complained of noise when running unit. Foudn noise associated with turntable motor. Ordering new turntable motor and ring, scheduled return call for 2-19-24pm customer will be out of town next week. ; ordrng 1 W10642989 (Motor) and 1 W11252182 (Ring)"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ0
Near Charlotte, NC 28269
Jeff L.
Job Details:
02/09/2024
Collect payment