"Ran diagnostics found F0E5 off balance load. Found service pointer W11684122 pertaining to this unit. Checked off all things on the list, found basket needing of replacement. ; ordrng 1 W11172199 (basket)"

"Installed parts, tested ok."

"Installed new motor, tested ok."

Checked unit found support for rack off reinstalled tested operation normal

"Replaced gearcase basket and washplate also found cam worn on some teeth replaced cam calibrated unit cleared off balance code ran diagnostics normal agitating and spinning normally; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE , used 1 W10721967 (Cam) from stock"

"Replaced fr door switch and led, verified light and switch operating. Replaced icemaker and it advanced and filled. Cs to monitor; dspstn on spec-tagged invntry: 1 W11396033 LIGHT SWITCH and 1 W11602886 LED MODULE"

Customers complaint is dishwasher not drying. Ran diagnostics and found no error codes. Ran self test and heater drawing proper amps and heating as should. Changed rinseaid to max setting all checks ok. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER

"Tested washer and found unit would come on sense and start agitating unit would never sense the load, ran diagnostics and found errors F7e1 tachometer missing or wrong signal f7e7 motor unable to reach rpm f0e2 over suds F0e3 over loaded checked actuator for shifting and found actuator faulty. Replaced actuator and recalibrated unit ran a wash cycle and unit is now sensing and working to factory specs; used 1 W10913953 (Actuator) from stock"

"Tested oven and found unit clock is powering up but cooktop not getting hot and stove not preheating, checked terminal block and found black hot wire had loosened up arcing out cord advise customer cord and outlet are faulty, replaced terminal block and checked stove for operation and unit is now working properly unplugged unit and advised customer to replace cord and outlet a professional electrician will be needed. All functions of stove are operating to specs ; used 1 WPW10245259 (Terminal block) from stock"

"Complaint little not latch power button turns on all the lights come on spin will not fill with water wont do anything had to bucket a lot of water out of the tub of the wash machine by hand as unit will not drain either. I found lower harness is broken going to drain pump. I spliced in harness as a temporary fix so customer could use wash machine as of right now. James is about to break again in a different segment of the harness unit needs harness to fix. Installed a Parts previously ordered no additional issues other than harness found.; ordrng 1 W11643701 (Harness), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

"Complaint motor sound of water comes on intermittently throughout. The cycle heater is extremely warped. Spray arm will not spin. I found motor is locked up hums but will not turn on wash motor. iPhones unit has been leaking from the diverter seal underneath of dishwasher underneath the dishwasher is still wet I found error codes F8e2 f8e1 f6e1 and cleared error codes. Unit will need water, inlet valve, assembly motor, sump assembly and heating element to fix as of right now. No additional issues found with dishwasher at this time. No flooring damage that is visible, but flooring damage may be present as flooring is still wet under dishwasher. customer declined repair here today as it is not economical to repair."

I replaced all previously ordered parts left 2 never opened light bulb standard lights no lenses or anything extra ovens are preheated fine no issues after separating upper oven from lower oven are replacing upper over.

7042541749 call first other number is not working complaints dryer will not turn on low power. No lights. I found breaker was turned off to unit. Unit is a new build. I found washing machine sitting next to dryer has a dent on the left side of it between dryer and washing machine where washer had been dropped notation dryer has scratches in it as well on the sides notating verify power cord was installed properly unit has proper voltage is getting to dryer as well. No additional issues found with dryer other than the breaker was turned off to unit.

"Complaint power buttons are not functioning have to press power buttons, multiple times to get unit to power off or exit the screen screen keeps going blink. Multiple times every 30 minutes sometimes screen will show half of a screen and locks up have to reset unit at power box then it will work fine. No additional issues found at this time with microwave or oven. Ordering user interface and main power board control. ; ordrng 1 W11600321 (Ui) and 1 W11261167 (Control power supply)"

"Complaint dryer will turn itself off after saying, sensing timer will still be counting down. The drum will not be spinning heater will still be on dryer still will continuously get hot. I found bearings in drive motor have failed. Blower wheel was covered in lint and I replaced drive motor blower wheel and idler pulleys idler pulleys were locked up. Replaced idler, pulley drive belt and rollers. No additional issues. Found everything working fine. no error codes and full history either. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL , used 1 4392067 (DRYER REPAIR KIT) from stock"

Installed timer and knob. Showed customer it works.

Customer complaint is that washer would not start. Started washer and informed customer that start button or selector knob needs to be pressed or turned to wake up control and the press start. Washer checked ok.

Installed new suspension and hub ran machine threw a calibration cycle and all functions went threw properly. Ran a wash and spin checked spinning and unit is now spinning out and working as designed ; dspstn on spec-tagged invntry: 1 W10528947 HUB

"Tested washer and found unit would keep restarting the wash cycle over and over, ran a diagnostics and found unit erroring out off balance load. Ran a calibration cycle and found when running unit would grind and get hung up when switching to a spin, checked clutch and found gears getting hung up and not shifting, replaced clutch assembly and recalibrated cntrl ran a wash and drain and unit is now operating to specs; used 1 W10721967 (Cam kit) from stock"

Complaint that the door switch is broken. Call customer 15min. Before arrival. Customer complaint that the middle shelf is broken and will not hold the deli drawer. Took pictures and customer will call Whirlpool for approval for the part.; ordrng 1 W11123941 (Door Switch)

Replaced part and unit working normal. Whirlpool has sent the part to customers home.

Complaint that the unit is making a loud noise while tumbling. Found bad rollers and idler pulley. Quoted parts and labor.

Replaced all parts and unit running normal.

"Checked over unit and found machine leaking water from under unit and coming forward, checked for leak and found water line for ice maker leaking when unit would fill. Replace all fill tubes and fitting cycled ice maker and unit is now dry and operating to specs ; dspstn on spec-tagged invntry: 1 WPW10279882 TUBE-WATER and 1 WPW10279884 TUBE-WATER , used 1 WP2198677 (FITTING 1/4-1/4) from stock"

"Tested oven due to oven over heating everything and found oven off and to hot about 40 degrees, ran diagnostics and found error F2e1 stuck key checked if oven had been adjusted and was set to 0 ran oven threw a reset and reprogrammed cntrl. Heated oven back up to 350 degrees and found unit still off some calibrated temps and unit is now reading perfect. Heated to 400 and temps are now spot on and working to specs"

"Checked over unit and found heater bushings almost dissolved fully, replaced heater with new stainless bushings ran machine thew a wash and drain cycle found all operations now working to specs ; used 1 W11537778 (Heater) from stock"

Air fry fan making noise. Was able to adjust all checks ok.

Fresh food light not working at top. Needs new module and control. Found ice build up on evap like door wasnt closed. Cleared ice cleaned condenser. Will order new light. ; rqstng P&A on 1 W11527432 (Led) and 1 W11043763 (Control)

"Dryer not tumbling found belt broken. Found door seal fell off. Installed repair kit and tested dryer now tumble la but needs new seal. ; rqstng P&A on 1 W10906683 (Seal) and 1 WPY055980 (Adhesive), used 1 4392065 (DRYER REPAIR KIT) from stock"

"Ice clumping up in FF IM, auger working ok and IM as well. IM was recently replaced as well as IM siliconed. We are likely dealing with leaky fill valve causing ice to form in cavity as IM bucket is stuck and customer reported it freezing and getting stuck there. Refrigerator Valve DA62-04027C no longer available."

"Complaint other company had been out here since the end of 2020 all of 2021 and 2022 unit not cooling in freezer not making ice has not made ice since august of last year lighting keeps flashing strobing water like keeps freezing have to take a hair dryer and heat the ceiling up of refrigerator to get water out of door. I found ice maker heaters are open I found no voltage getting to defrost heater in freezer section customer will have to unplug or kill power to unit before arrival found door gasket on right side of fresh food section is shredded out found ui has leds that are not fully displaying I found all other evaporator fan motors are all working fine but the freezer fan is hitting ice. Frozen over again. Ice maker has e2 error code lost position. Pantry harness and wire are fine as of now. Full frost patterns develop on both evaporators in test 4. Am ordering all parts seen failure for ice box fan working fine checked all dc voltages.customer still has parts on order with another company doors x3 per aig not sure why unit would need doors but ok. ; rqstng P&A on 1 W11330971 (Ui) and 1 WPW10675033 (Main control) and 1 WP67006337 (Evap fan motor assembly) and 1 WP67006337 (Fan) and 1 W11683244 (Led kit) and 1 W10846057 (Grey gasket) and 1 W11658802 (Ice maker) and 1 W11197489 (Heater) and 1 W11226501 (Heater) and 1 W11429989 (Solonoid), ordrng 1 2xtime"

"7737778345 checked found glides for ice bin binding no letting bin open fully ordering glides called techline to document; rqstng P&A on 2 WPW10170835 (Glides)s and 1 WPW1017098 (Glide and suport), states that autho needed"

Checked and found rubber collar on blower wheel side of motor loose making motor bounce and vibrate causing noise. Ordering motor. Checked part availability and scheduled return for 11/17 pm.; rqstng P&A on 1 W11234001 (Drive motor)

"Attempted to remove rotor, could not get screw to come out. Broke two impact bits trying. Will need to remove and replace gear case, screws and related parts. Advised customer of situation, checked part availability. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11449841 (Gear case) and 6 W11027980 (Screw)s and 1 W10752189 (Screw) and 1 W11553312 (Washer) and 1 W10734521 (Slider) and 1 2Xtime (2X time)"

Checked unit found wash motor seizing had error code for wash motor gave cust estimate for wash motor cust will think about repair 7 days

"Removed and replaced right side refrigerator door. Adjusted and aligned doors. Tested, operating properly."

"Tested and confirmed noise issue. Found lint chute dented and rattling. Ordering chute. Checked part availability, advised customer that office will call to schedule when part arrives.; ordrng 1 W11117429 (Chute)"

"Removed and replaced freezer door, ensured gasket was sealing properly around full perimeter of door. Was actually able to hear and pinpoint noise this time. Found fans operating properly and quietly. Noise coming from compressor vibration. Loosened and ensured rubber isolators were properly positioned. Added additional spacer to stop vibration. Reinstalled back, tested, compressor running and not making noise at this time. Left fan motors with customer."

Found unit had a pinched drain hose. Straightened hose and unit drained properly.

"Installed new main board, HMI, wiring harness and door switch. Unit still not giving end of cycle signal. Called whirlpool tech support and this unit is now under review for replacement. Whirlpool will contact client as well as us to inform of results."

Unit leaking at the bottom of the freezer door. Tubing inside door leaking Door is no longer available from manufacturer. Charged trip charge only.

"Found unit has a bad main board. Cannot get into diagnostics and unit giving float switch with no water in switch area. Will order and return asap. ; ordrng 1 W11410066 (Board, main)"

Found unit leaking from soap dispenser area due to a sludge buildup in the dispenser drain area. Showed customer how to remove dispenser drawer and disassemble to clean.

Checked unit found strike broken cuasing door not to lock replaced strike ran diagnostics normal tested components normal; used 1 W11457841 (Strike) from stock

Customer complaint is that ovens were not heating properly. Inspected and found temperatures were set to Celsius. Changed to Fahrenheit and tested oven. All checked ok.

"Unit under 1yr wp warranty per service bench. F0e2 only error in history. Complaint of noise in final spin. Basket moves freely, no bearing noise. Ran self test. Grinding when going into spin.Came is skipping, found oil leakage. Ordering gear case, cam, actuator and agitator plate ; ordrng 1 W11454372 (Gear case) and 1 W10721967 (Cam kit) and 1 W11481722 (Actuator) and 1 W11611297 (Belt) and 1 W11397111 (Washplate)"

Installed heater and cleaned out excess melted plastic. Tested and dishwasher checked ok. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER

Installed suspension and hub. Tested in drain and spin. Washer checked ok.

"Receipt shows 11/12/2023 as purchase date, was delivered 12/07/2923 but didnt have documented. Call created 11/06/2023 so covered under 1yr wp warranty.Door falling down. Replaced broken hinge assy and unit testing fine"

"Unit is stopping mid cycle, getting an e24 error. Filter looks fine.Put unit into drain and drain out fine, filled and cancelled to drain and flow seems low. No kinks and hose looks clear, disconnected from disposal and found big seed obstructing end of drain hose, cleared and tested again, flow light on is to be normal."

"Unit came from Sears circa 2009. Unit had stopped cooling then seemed to start cooling again.Measured temp and 34 in fr, good air flow.Sealed system issue.Quoted for compressor/evap/labor, denied. Collected for service call"

"Unit is at hospital, shipping/receiving. Unit unplugged on arrival complaint of not cooling. Plugged in and compressor running, evap fan running.Unit not under service pointer by serial range, but is under wp 1yr warranty. Took photo of receipt.Let unit run and scheduled evap pattern, frosting heavily on first turn, though was off, so expected, but with complaint believe we ar looking at a sealed system issue. Ordering compressor, 2x job; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Coupler) and 1 W11504420 (Coupler) and 1 W11490399 (Drier) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler) and 1 R600a (R600a) and 1 2xtime (2x time)"

Found water in the tub Customer wants to be run at end of afternoon calls. Rescheduled for 11-17-23 pm needs a new drain pump and control.Part#W11396717Part#W11624943; ordrng 1 W11396717 (Drain pump) and 1 W11624943 (Control)

Wife advised me to contact husband I did so by leaving 2 voice mails waiting for a return phone call; O-emld tckt

Spoke with Adam with safety team. Found the gear case had a blow out got oil on the pulleys and the belt was slipping giving a burning smell. In order to make this a good repair the following parts need to be replaced. Oil had covered everything under the washer cant get all of it off components. The motor and gear case are covered under factory warranty for 120 months from date of purchase (please see pic of purchase receipt)Part#W11454734Part#W11283592Part#W11239857Part#W10721967Part#W10902814

Replaced both door gaskets for fresh food section unit sealed and checked okCall complete

Took oven door apart and tightened handle screws till handle was secure with no movement. Unit ran and checked okCall complete

Upon arrival Advanced Appliance was on Job (Tech Matt) I took picture of house and address so we can get paid. Advanced ran the callCall complete

Complaint that top rack is hard to pull out and has wiggle in it explained the wiggle is normal and the rack will loosen up as it gets used

Customer said no leaking since bellow replaced explained door will be harder to close because bellow is brand new customer had a couple issues with Ui still Replaced Ui

Found mice or rat ate through harnessTook photoNeeds harness seen chewed wire at valve not getting water Stopped there

Found unit clicking during spin cycle. Noise coming from inside gear case. Unit needs a new gear case. Quoted $269.99 for part and $179 additional labor rate. Customer will call if repair is desired ; ordrng 1 W11454734 (GEARCASE)

Replaced ice Shute assy and unplugged/plugged unit to reset. Verified both paddles functioning and no light leaks seen in chute when closed. Turned icemaker back on and set for fast ice

"Tested and ran diagnostics. Found F7E2 motor error. Attempted to run diagnostics cycle, unit filling properly but motor failed to start. Ordering pump/motor. Advised customer that office will call when part arrives.; ordrng 1 W11460946 (Pump/motor)"

"Tested and ran diagnostics. Test 56 shows E2 and E5 ice maker errors. Ran test 57, ice maker timed out and didnt complete cycle. Ran test 36, ice box fan operating properly. Ordering ice maker. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11658802 (Ice maker)"

"Removed and replaced freezer door. Reattached water and wiring. Aligned doors. Tested dispenser, working correctly. Ran test 44, ice maker cycled and returned to home office properly. Ran test 45, valve activated and filled correctly."

Found burner cap on small LF burner is not the correct cap and will not seat properly. Order and replace caps.; ordrng 1 WPW10597129 (cap-burner)

"Part received damaged. Line bent and no caps present. Unable to contact customer. Had to leave message. ; ordrng 1 W11578205 (Compressor), dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506621 COUPLER 6 NK MS 00 , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV"

Installed new mullion rail. Tested and verified proper operation. All functions check ok.

Unable to duplicate complaint at this time. Found evidence of water run down left side of door. Model tag soaked after running indicating poor seal. Replaced seal. Tested and verified proper operation. No leaks found. Advised customer to keep eye on unit for first few washes. ; used 1 W11483553 (GASKET) from stock

Installed new control and harness. Tested and verified proper operation. Unit draining properly.

Found UI completely dead upon arrival. No display or operation. Performed hard reset. Unit now working. If issue returns customer will need UI and main control. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE

Installed new basket due to off balance and poor spinning

Installed wash motor and tested. Showed customer it works.

Techline Sr#7737547203.; ordrng 1 W11416362 (Wash pump)

"Installed new acu and cycled, tested fine."

Replaced motor and blower wheel tested sounds normal

"Found unit has a bad wash motor. Will need a new wash motor/ sump assembly. Will order and return to install. ; ordrng 1 W11613480 (Assy, sump)"

Checked unit found basket is off center cuasing off balance could not get agitator off ordering basket gearcase and agitator 2 time ; ordrng 1 W11449840 (Gearcase) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11513243 (Basket) and 1 W11551646 (Lock nut) and 1 Time (Extra time)

Installed new main control. Unit working properly now

I installed the ordered part for the cx and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP

Cx complaint that the units display is not working. I inspected the unit to confirm the complaint. The button respond to commands just nothing shows on the screen. I cycled power and secured the display control connectors. The unit is working as designed. I collected the service call fee by CC.

"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the unit temp was warm and the compressor and fans were not running. The interior lights were on and the control board is getting 121v. The control relay clicked multiple times and the compressor came on, about a min later it shut off again. I cycled the power and the unit began to cool, the compressor as well all fans ran fine. The unit needs new control boards to resolve the issue. I quoted the cx and collected the service call fee by CC."

Cx complaint that the unit is not dispensing water. I inspected the unit to confirm the complaint. The unit dispenses water but the pressure is very low. I removed the filter and the water pressure is fine. The cx needs a new water filter to resolve the issue. The unit is working as designed.

"Cx complaint that the unit not making ice. I inspected the unit to confirm the complaint. I found the ice box fan is not running in test 36. I replaced the icebox fan, it still did not run. I checked the control board connector for the fan (p8 5-4) it was getting 2v. I secured the connector and tried the fan again and it worked. The unit is working as designed.; used 1 W10846539 (Ice box fan) from stock"

Replaced parts unit ran and checked okCall complete

Opened box to icemaker and rake guard was broke off at plastic tab (see pics). Left the other parts with customer so they can be installed with the icemaker.Part#W11087434; ordrng 1 W11087434 (Ice maker)

Unit giving shorted key fault code need to replace the UIPART#W11229663; ordrng 1 W11229663 (UI)

Replaced parts ordered unit ran and checked ok Call complete

Found good voltage a both boards however the boards are failing and not allowing unit to operate. To make a good repair both boards need to be replaced. Scheduled for 11-16-23Part#W1117930Part#W108016652 x frames; ordrng 1 W11179310 (Board) and 1 W10801665 (Board) and 2 2xframe (2xframe)s

"Thermal fuse was bad, replaced with TS.; used 1 3392519 ( ) from stock"

"Cx complaint that the unit makes a loud creaking sound. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I ran test 3 for the damper door and identified the noise coming from the damper door. The unit needs a new damper door to resolve the issue. Im ordering the part for the return visit. The RC door are Uneven at the top, Ill adjust on the return visit.; ordrng 1 WPW10479155 (Damper door)"

Cx complaint that the unit sparked and now the right side burners dont work. I inspected the unit to confirm the complaint. I removed the rear panel and found the wire harness exposed and shorted to the frame. The harness needs to be replaced to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11531756 (Main harness)

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Checked unit did not find any issues with unit at this tested operation normal flames are looking normal

Replaced gearcase basket and washplate had to chisel out washplate ran calibration and ran diagnotics operation normal agitating spinning and draining normally

Replaced ice maker ran harvest normal advised cust to give 24 hours for production ; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER

Installed door and advised customer to allow time for ice production.

"Customer new filters came with a tool to make fit. Followed instructions which breaks off internal tabs on filter head and new filter fits fine. Verified operation. Part unused, office to refund price of part. Left call as follow up required for part refund only, job is complete.; O-emld tckt"

"Cs did not have any receipts, brought me to sales office.New build home took photo of bill of sale for home, did not have and receipt for appliances.Complaint of too much ice, water/ice leaking when opening door. Found chute clogged, once removed tested in crushed and cubes with no issue, dispenser door operating properly. Explained that just tapping for a single cube can cause door to close prematurely, causing backup/clog and showed how to clear."