"Inspected and found evap fan bearing squealing, will order new fan and return.; ordrng 1 EAU65058313 (Evap fan)"

Installed new harness and ran calibration then self test all checks ok.

Upon arrival talking with the customers husband said that their daughter was home but no answer. Through the door ring camera wife gave me the code to the door in the back to access the kitchen. Got permission from the wife to enter home. I tried calling husband to let him know that I was done and was leaving but couldnt get a hold of him. I let the wife know that I was done and closed the door behind me so the house would be locked. Complaint that the freezer has ice buildup in the back wall. Found plastic tube in the chute causing the wIM water fill to trickle out and down the back adjusted the chute and cycle the IM three times and all working fine. No more water leaking.

Complaint that the IM is not making any ice. Ran a cycle but IM failed to turn completely and led power light in not on. It tried to run but no success. Will order part for approval.; rqstng P&A on 1 WR30X10093 (Ice Maker)

Replaced all parts and refrigerator running normal. Mentioned to the customer to keep an eye on the cooling and IM side for the next few days.

Complaint that the dryer is not heating. Found fuse tripped as last time. Resettling the fuse made the unit ok again as normal. All working properly. Collected for minor repairs and customer has the labor discount coupon.

Complaint leaking on the floor with no or low/poor ice. Found water line to the valve not secure leaking onto the floor. Secured water line not leaking onto the floor anymore. Filter housing is also leaking. Filter very hard to remove. Will need new housing. Advised customer to replace the filter as well. Unit currently running with no filter. ; ordrng 1 W11266112 (Filter housing)

Complaint that the refrigerator is not cooling on both sides. Verified all fans are working normal. Found after 15min. no cooling and compressor is running. Sealed system issues on this unit. Will order all parts for approval.; rqstng P&A on 1 TCA36811415 (Compressor) and 1 ADH73590310 (Filter Dryer) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

Installed motor and control ui was different In looked used package incorrect.Re tested door switch good jumped out and belt switch has continuity.Also high limits have continuity and 120 through them.Repordering ui.Call office to check part number on ui ; rqstng P&A on 1 EBR30359903 (Ui)

Temp in fridge to cold freezing everything freezingChecked the sensor in fridge no res ; ordrng 1 DA32-10105U (Temp sensor fridge)

"Removed the gasket found new one packaged wrong 12 inch to small, tried best to re installed old gasket to hold until new one came in.Cleaned coildmwith brush and add control . Breads are frozen temps are betterNeed correct gasket; ordrng 1 W10846057 (Gasket)"

Installed new augar assy pushed test button on ice maker dumped and filled with water .Put magnets on fan is running

Replaced ice maker. Unplugged unit and checked for E5 error code. No error codes found. Advised customer to allow time for ice production.

"Customer complaint is that water does not drain out of door seal. Inspected and found bellow shifted out of alignment. Found bellow is not tucking into position properly. Washer door has to be pulled up to close door and it drops down when door is open. Ordered bellow, door hinge and additional tech P&A. Unit is stacked. Took pic. ; rqstng P&A on 1 W11173364 (bellow) and 1 WPW10208415 (door hinge)"

Customer complaint is that dryer is not heating. Checked voltage and it checked ok. Thermostats and element checked ok. Found motor faulty. Ordered motor. ; ordrng 1 W11549461 (Drive Motor)

Installed new wash pump and tested for leaks found none all cycles test fine.

"Agitator broke and when agitator broke, it also broke the wash plate. Im ordering a wash plate left agitator with customer removal style agitator. No additional issues reported by customer at this time. Customer has been continuing to use it without the agitator and with the broken washplate I removed washplate easily with no issues.; ordrng 1 W11510461 (Washplate)"

"Replaced condenser fan/blade and verified operation. In moving unit the water line was leaking, tightening did not resolve, if hose moved it would leak, took off and rear remotes and same. Ended up reversing line from supply valve to unit, both ends showing no leaking. Recommended cs to replace line, but looks to be good now."

Only had one motor just as noisy as one in there Now light arent working; ordrng 1 W11100652 (Button) and 1 W11099740 (Cap) and 1 W11100651 (Blower complete)

Found the water shut off turned on ran diagnostics complete

Complaint front left burner will not ignite. I found cleaning or food. Boil over debris had gotten on igniter causing igniter to spark downwards. I cleaned igniter and.. Tested operations cooktop is igniting on all burners properly as of right now. No additional issues found everything working

7739906504 unit non-repairable per manufacturer has a broken wire going to evaporator fan motor in liner. I have 12.5/13.2 V DC current from board 260 mvdc at fan motor at same time. Submitted pictures of voltage readings directly to manufacture. Not a sealed system issue had to defrost evaporator fan motor top as it had a thick frost all the way across from where fan has not been spinning. Unit producing a full frost pattern going all the way down evaporator core. per manufacturer customer will receive a phone call within the next 5 to 10 days.

"Complaint unit over cooling top shelf, freezing beverages and causing them to explode and fresh food zone. I found freezer was set to minimum temperature allowing maximum airflow to go directly into fresh food zone causing overcooling condition to occur in fresh food zone on top shelf. I set temperature to, max freezer restricting the airflow. Also discovered freezer door gasket had fallen off of freezer adjusted no further issues found with freezer or fresh food section at this time."

"Replace all previously ordered parts, tested operations no further issues found with washer. Performed a control board calibration procedure before departure."

"F8e4 error, verified water in draining n tray. Showed cs how to access and clear water. Once reassembled ran unit and unit is operating properly with no errors."

Replaced dampers ran. Spin cycle normal ran diagnostics normal tested operation normal

Checked unit found neutral line from factory not connected to terminal reinstalled tested operation normal

"I replaced agitator, lower and upper parts tested operations no further issues found with washing machine today. had to break original agitator to get it to remove."

"Installed new suspension and tests cam making loud noise and belt squeaking. Replaced and tested all checks ok. ; used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"

Customer had vent cleaner out there for dryer. No additional issues found with dryer today. No issues reported since last visit.

Installed new door gaskets and heated to create a good seal advised customer to keep doors closed for half hr so they can mold to the cabinet. All cooling and operations are now working to specs

Ran unit and found machine would fill but never wash checked voltage to wash motor and 120v present wash motor faulty. Replaced wash motor and ran unit threw a wash cycle all operations now working to specs ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

Installed new washer lid and tested unit made sure machine is locking and all operations are working to specs

Installed all new parts and heated oven to 350 degrees checked for air flow and found unit now heating correctly hot air staying in and all operations are working to specs

"Tested unit and found machine would run and fill but never pump water out, checked drain pump and tested power finding 120 to pump ran a drain and found water not coming out of drain hose, found drain hose on backwards causing the stop in drain to block water off. Fixed drain hose and unit is now draining and operating to specs"

"Tested unit and found unit not making ice again and fridge would freeze food randomly, ran diagnostics and checked ice maker errors found E5 = Ice maker thermistor is bad. Ice storage temperature satisfied but ice mold in frozen state too long. Possible ice mold thermistor issue ice box thermistor 9.26 ohms, fridge thermistor 6.70 ohms checked compressor and found running and pulling heat from condenser checked pressures and found low side freezer temp high not getting down, found cap on drier had not been sealing all the way causing a slow leak. Refilled unit and pressures went right down and are now reading normally will order new control due to thermistors in fridge section and ice maker thermistor all over the place advised we would call when parts are in to replace control and fan ; ordrng 1 W11224256 (Control) and 1 W10846539 (Fan), dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL"

Complaint washing machine will not drain just hums I found F9e1 f0e3 f2e1 I found drain pump failed customer declined

7739673681 called techline to document situation unit keeps leaking from vent after use have done service pointer per techline putting into review

"Unit has no power, cs had electrician come out, they found it was tied into same circuit as microwave and other appliances, put on own circuits and other items working fine now, but dw still trips breaker.Getting continuity between ground and neutral at terminal so ground neutral is tied into ground, unsure if that would cause an issue, if tied into a gfi somewhere I could see that as a possible issue, but not shorts found. Plugged into nit into an outlet across the room and functioning fine, filled , drained, wash motor running. Cs is satisfied and will have electrician put on own circuit (guess it is still tied in to others somewhere not separate as I first thought he said)"

"Disassembled freeze and evaporator cover. Removed and replaced evaporator fan motor and blade. Reassembled, tested, motor operating properly and quietly."

"Inspected and found door boot torn, unit is stacked and customer will have unit unstacked for return trip, needs next Friday am slot.; rqstng P&A on 1 W11314648 (Door boot)"

"Removed and replaced inlet assembly/valve. Reassembled, ran diagnostics cycle, completed properly. Exited diagnostics, ran dishwasher in normal cycle, all operating properly and no leaks found. Cancelled cycle, dishwasher drained properly with no leaks."

Installed new Sump&motor due to leaking found unit cracked at pump housing. Ran several cycles and drains unit now dry and working to specs

"Tested and found only 1 leg of power to element when set to bake. Checked hi-limit, tested good. Confirmed correct incoming voltage to range. Checked and found no power out to element from K4 relay on control board. Relay not closing. Quoted customer for repair and saved estimate. She is going to think about it and let us know."

"Arrived and took temperature reading in RC, running at 38 degrees on middle shelf of RC. Removed cover and thermistor. Tested and found thermistor out of range. Replaced thermistor and reassembled. Advised customer to monitor temperatures. Customer also said that ice maker doesnt work. Manually cycled ice maker but not water coming in. Pulled refrigerator out and found water was shut off at wall. Turned water on, tested ice maker again, cycled and filled properly."

Customers complained unit light out in red. Quoted repair . Collected is card. Installed pre id led module.verified proper operation.

Complaint of unit leaking. Found sump had melted a hole In sump motor. Hole has occurred after last service call. Ran unit last time and no leaking had occurred during testing last time. Unit was not pulled out but kickplate was taken off and was observed underneath it no leaking underneath it during last call. Replace some from truck ran unit for 15 minutes with no leaks verified proper operation.; used 1 W11613479 (MOTOR/SUMP) from stock

Customers complained broil not working.said it would light but didnt cook food after 3 hours. Replaced broil igniter. Ran bake and broil. Both ignited several times and bake preheated and broil would light and stay on and relight when prompt. Verified proper operation.

"Returned to install new broiler door. Installed part, showed customer. Verified proper insulation."

"Customer complain unit was getting off balance check suspension brand unit through high-speed spin and agitate. Ran unit through quick wash. Unit is working as designed went over proper loading procedures with customer. She was wrapping things around agitator informed her to load things and little piles. Verified proper operation. Informed if called again for same issue , and no functional failures are found. trip fee will be due."

Installed new baffle and tested fine.

"Inspected and found ui panel broken, will order and return. Hallways open any day 10-6, schedule for whatever day during week.; ordrng 1 W11583885 (Ui panel) and 1 W11223753 (Nameplate)"

Installed parts listed and tested fine.

Washer not leaking its the dryer

"Unit leaking from wash motor assy, had melted a hole through side of pump. Quoted for sump/labor. Accepted. Replaced sump assy and tested fine with no leaking.; used 1 W11665769 (MOTOR/SUMP) from stock"

Compressor seized trips off on overload. Replaced and recharged please allow 24 hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

Installed new control set to recommended temps please allow 24 hrs for temps to stabilize.

Customer saw flames and then smoke. Found control burnt out took pictures. Control NLA.

Recovered the little amount of Freon in system and pressured with 250 psi of nitrogen and leak checked. Used soap bubbles and black light. Refrigerator has a cabinet leak and not repairable. Called tech support and documented my findings was given this this SR#7739908805; dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS)

"Returned to install valve , installed valve. Cycled icemaker. Filled harvest. Verified proper operation."

"Complaint that the refrigerator is turning off its cooling from time to time. Tried entering diagnostic mode but no success. Tried opening the Programming Mode, Test Mode and Defrost Operation but no success. Bad control board. Will order part for a return trip. ; ordrng 1 WPW10317076 (Control Board)"

"Checked and found wires to drain pump broken. Disassembled, replaced lower wiring harness. Reassembled, tested, now operating and draining properly.; used 1 W11643701 (Harness) from stock"

"Checked and confirmed noise. Disassembled dryer, installed dryer kit 4392065 from t/s. Reassembled, tested, now operating properly and quietly.; used 1 4392065 (Dryer kit) from stock"

Customers complaint is in the middle of the night the temp alarm will go off and she has to reset and it starts working again. Entered diagnostic and fans and compressor running. Thermistors good. Called tech support and documented my findings the only recommendation is to replace main pcb. Was given this SR#7739909799 main pcb NLA

"Inspected and found compressor running at 1amp, with no frost pattern on evaporator, pressurized system with nitrogen and didnt hold pressure after 15 minutes of monitoring and gages show +1 on low side and +95 on high side while running, spoke with techline and they want condenser coil replaced and compressor/ filter drier replaced again, will order parts and call for return date.; ordrng 1 W11644420 (Condenser coil) and 1 W11547313 (Compressor)"

"Door glass had shattered no sign of misuse. Replaced door. Unit was pulled down on arrival, cs will reinstall."

"Unit is under 1yr wp warranty per service bench. Cs has not been able to use yet, not starting. Unplugged on arrival. When plugged in it went into manual drain. Allowed to complete. Went into diagnostic and it went into manual drain again. Drain hose goes straight to floor sump, not a raised stand pipe, corrected as they do have a standing drain pipe. pressure tube is blocked. Found pressure hose kinked and blocking air flow. Cut out kinked section of hose and enough to slack to still operate properly. Recalibrated control and ran normal cycle. Filled and went into agitate, cancelled and drained fine. RAn diagnostic cycle and completed fine. Cs to monitor"

Replaced gear case and agitator tested sounds normal

The front panel Came dented from day one needs stainless panel ; ordrng 1 W11461682 (Panel)

Unit has correct power at terminal block wont start thermal fuse open heater element not grounded replaced fuse and recommended cleaning venting before using ; used 1 3392519 () from stock

Return to install refrigerator fan installed fan verified proper airflow verified proper cool verified proper operation

Customer complained of no heat. Going bad thermal cut off. Replace from ts. Verified unit heating and cycling heater. Verified proper operation. ; used 1 279816 (THERMAL KIT) from stock

Customer complain and it just runs and detergent is at the bottom at the end of cycle found sump motor or not energizing replace sump from truck stock in it now running and working as designed no leaks detected verified proper operation.

Return to install new spigot hose and valve installed parts flushed 24 ounces of water through no drips detected verified proper operation

Replaced oven sensor and control

Checked unit found digits on clock intermitently blank out segments ordering control panel; rqstng P&A on 1 DG94-04148C (Panel control)

Customer complaint is that washer began to vibrates heavily more often than normal. Inspected inspected and found clamp to bellow missing and screws to front panel behind console were loose. Secured screws and ordered bellow clamp. ; ordrng 1 W11266654 (clamp)

"Replaced Orion board and inverter, compressor running and keeps running when put into diagnostics, when it should turn off, same issue as before except the compressor is running at a higher speed.Cs is having the unit block rf evap fan with and we have replaced the evap cover, compressor ( on finding a partial pattern). orian board twice, inverter twice and minator board.Called techline and went through full history in our notes, all finding and process. Re checked items with tech line including pressures ( pulls about -10 when running) it failed in test 39 compressor ramp speed, would come on very low and running for about 5 seconds before stalling out and then start again.. was set at speed 99. Pressure would fluctuate between 10 and 5 while doing this. Would not come out of diagnostics and was intermittently on/off when entering diagnostics throughout testing. Techline determined that it has a u/i issue and said to replace main board at same time. Same sr #.UI/i and main board ordered. Office to contact cs when parts come in to schedule return (after hours); ordrng 1 W11574767 (User Interface) and 1 W11664342 (Main control)"

"Checked over unit and found freezer door not closing causing poor cooling in both sections, found freezer ice maker rails had gotten stuck pulled out causing door to not shut all the way found rail had come loose and was going in sideways adjusted rail and repositioned to move smoothly in and out lubes all tracks and unit is now operating to specs"

"Installed new hinge, door stop, cam hinge pinComplete"

No control of the ui and cant pull error codes Also the console cant select a cycle.Need ui and control Is stacked ; ordrng 1 W11550649 (Control) and 1 W11316623 (Console)

Complaint that water trickling out of dispenser and making hollow ice customer replaced water filter and doing the same thing when water filter is removed it dispenses normally water filter clogged

"Installed latch, strike, and bezel. Showed customer it works."

"Replaced gaskets and steamed out wrinkles, sealing properly. Advised to leave closed remaining Nader of evening to allow to form to unit"

Customer complaint is that refrigerator was not cooling. Inspected and found ice buildup on evaporator. Cleared ice and found heater connector disconnected. Reconnected and ordered new heater. ; ordrng 1 W11650662 (Heater)

Replaced all parts and customer asked if the crisper drawer can be replaced? Will put in part for approval. Mentioned to the customer that the insurance will determine if the part can be approved. Customer mentioned that the part can be delivered directly to the home.; rqstng P&A on 1 5304535678 (Deli Drawer)

Complaint that the refrigerator is not cooling in the ff section. Found ice buildup in the evaporator causing fan not to run. Cleared all ice buildup and fan running and heating working properly. No issues found.

Installed new control and motor sump assy then ran self test all checks ok ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP

"Unit is not cooling either section, compressor/fans running but no frost build up. Sealed system issue.Verified with Randy at office that unit does have a 60month warranty on sealed system, but customer is a month beyond that warranty.Quoted for sealed system, denied. Collected for service call."

Found back bearing broken ordering bearing kit .They decided to repair Only pad me 129.00 cashWill pay balance on return of 164.19; ordrng 1 RB170002 (Bearing kit)

Replaced panel and guide now dishwasher is not starting cust said she able to use it after tech was here but all of a sudden it stoped completely checked power going to electrical box not getting correct voltage was getting 50 Volts also cover on electrical wad left off by installer took pic cust has to remedy voltage issue not caused by dishwasher

7739896702 Checked unit found rusting on door called techline to document ordering all doors and nameplate ; ordrng 1 W11661560 (Ref door left) and 1 13107887SQ (Ref door right) and 1 12977880SQ (Freezer door) and 1 W10876598 (Nameplate)

Checked unit found bimetal open cuasing no defrost replaced bimetal tested operation normal timer is advancing on its own ; used 1 WP10442411 (BIMETAL) from stock

"Inspected and found drain pump constantly running and not shutting off, and main control fault and pressure system fault, checked air hose and dome and tested fine, unit needs main acu. Will submit estimate and call.; ordrng 1 W11603810 (Main control board)"

"Inspected and found below freezing temp in ff compartment 30 degrees, setting at 44 degrees, air damper hanging open causing freezing, also found right side ff door gasket torn, will submit estimate and call for return date.; rqstng P&A on 1 W10830274 (Gasket) and 1 WPW10196393 (Air damper)"

Found the fan not working and needs ice makerPushed button does fill with water; rqstng P&A on 1 DA97-12540G (Augar assy) and 1 DA97-15217B (Ice maker)

Found the center cap was off in front right burner.Cleaned all burners head and put tops on missing one and tested All working Advised Cust to stop putting pieces in dishwasher to clean . Pitting the burner headsUsed dawn and soak them

Upon arrival found the washer has been worked on and parts that are not original was used to test the unit which would void the warranty. Mentioned to customer that at the moment I would need to quote for parts and labor and collect trip fee but they are not interested in paying anything fee. Warranty will not apply on this unit.

Complaint that the IM is not making ice. Found error code E2 BAD ICE MAKER. Quoted parts and labor. Replaced IM with TS and all working properly. IM turned and heater working fine. Called for water. 1yr warranty on parts and labor.; used 1 W11658802 (ICE MAKER) from stock

Complaint that the washer is not spinning out. Found voltage getting to the drain pump but noticed that the tub is not holding place its place and causing the tub to get too close to the bottom. Ran drain and spin and unbalanced issues. Will order parts for approval. ; rqstng P&A on 2 WH16X26911 (Suspension)s and 2 WH16X26910 (Suspension)s