We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG/AA
Near Plainfield, CT 06374
Amanda R.
Job Details:
11/30/2023
Replaced wire harness for the control that runs along right rail control working now
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Canterbury, CT 06331
Amanda R.
Job Details:
11/30/2023
Not advancing past wash on quick cycle long fill error on well water showed customer how to clean out cold water inlet screen started quick cycle advanced normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
11/30/2023
Duplicate ticket
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Southington, CT 06489
Jimmy R.
Job Details:
11/30/2023
"Tested unit and found dryer display would not come on noticed screen was blue and lit up but no selections would work, removed console and checked ribbon wires found wires all connected reset wires to be safe, reinstalled console and unit now comes on and works as designed but when shutting off the back light in display stays lit. Un8t is going to need a new console and control to fix issue will order and return with parts ; ordrng 1 W11406679 (Console) and 1 W11525996 (Cntrl)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP107ESS20
Near West Hartford, CT 06107
Chuck M.
Job Details:
11/30/2023
Installed broil element support. Checked ok. ; dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Windham, CT 06280
Amanda R.
Job Details:
11/30/2023
Replaced control tested operation normal ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
WHIRLPOOL RANGE
Model RC8700EDB2
Near Kershaw, SC 29067
Jonathan J.
Job Details:
11/30/2023
Replace cartridges tested operations no additional issues. Found everything is now working fine. All four burners are working with no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW00
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/30/2023
Complaint wound grinding noise whenever you open the freezer door I found a evaporator fan motor frozen over defrosted found both the fresh food door and the freezer door are warped at this time. Im ordering two new doors. Also found doorhandle is completely broken off cannot open refrigerator door easily due to the way its manufactured.; ordrng 1 LW10646225 (Door) and 1 LW10646224 (Door) and 1 W10837577 (door closure)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/30/2023
Spoke to Brian. Im going out 3 to 4 months from actual goods as customer has no receipt and actual issued date is blank. Ive replaced tested operations. Ran a cycle no leaking occurring. Everything is working properly. Showed customer the defective inverted door gasket. Customer has had several different companies out. Has been an ongoing issue for the six months per customer no additional issues or leaking occurring at this time. Everything working fine. ; used 1 W11483553 (GASKET) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Fort Mill, SC 29715
Mitch H.
Job Details:
11/30/2023
"Disassembled and replaced gear case, slider, wash plate and screw. Reassembled, ran load size calibration, tested agitate and spin. All functions operating properly.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752283 WASHPLATE , 1 W11393685 GEARCASE , and 1 W10752187 AGITATOR SCREW"
We serviced a
FRIGIDAIRE WASHER
Model FFTW4120SW1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/30/2023
Complaint washing machine leaking from the left rear side panel. I found gearcase is leaking. Unit will need gearcase and associated parts to fix. Customer declined repair today is going to look at new machines.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Avon, CT 06001
Ruben C.
Job Details:
11/30/2023
"Checked unit per randy use date on bottom of receipt found unit is not getting voltage to front control no light completed dead and door is not closing eject button is in the out position ordering interlock assy. Filter board and fuse have informed cust if helper not approved will need to have acessable or pay 169 plus tax for helper; ordrng 1 WPW10531156 (Filter board) and 2 W10138793 (Fuse)s and 1 W11493414 (Interlock), rqstng P&A on 1 Helper (Helper)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Farmington, CT 06032
Ruben C.
Job Details:
11/30/2023
Checked unit could not duplicate issue at this time did inform cust she has over 150 degree water have advised to correct this
We serviced a
KITCHENAID RANGE
Model KFGG500EWH7
Near New Britain, CT 06052
Ruben C.
Job Details:
11/30/2023
7737864225 Checked unit ran all burners normal getting blue flames normal called safety to document tested operation normally
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near New Britain, CT 06051
Ruben C.
Job Details:
11/30/2023
"Checked unit found f8 e1 long fill cust said it was working first few months not getting cold water unit is stacked need to setup for helper into pa have informed cust if helper not approved will have to have unit accessable or pay 169 plus tax for helper ordering both valves; ordrng 1 W11316255 (Single valve) and 1 W11316256 (Double valve), rqstng P&A on 1 Help (Helper)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Meriden, CT 06450
Jimmy R.
Job Details:
11/30/2023
Checked over unit and found timer would not advance due to timer housing cracked and metal rod had fallen out of timer. Replaced faulty timer and knob due to cracked also ran a cycle and unit is now cycling and operating to specs. Advised customer to always spin timer knob clockwise never go back this will stop and strain on knob due to plastic
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Meriden, CT 06450
Jimmy R.
Job Details:
11/30/2023
Need to order led module kit it will be covered under s code for this model and serial ; ordrng 1 W11683243 (Module kit)
We serviced a
SUBZERO REFRIGERATOR
Model 550
Near Longmeadow, MA 01106
Roger R.
Job Details:
11/30/2023
Installed freezer temperature sensor in freezer. Unit also exhibits evidence of low charge or efficiency in the refrigerator section. Due to this unit being R12 the refrigerator sealed system would not be able to be serviced. ; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/30/2023
"Complaint not making ice and upper icemaker. I found E2 error code in fault history, icemaker loss position error code. I replaced icemaker. Inspected heater. No issues with Phil tube heater did not top shelf is overloaded. Could cause fill tube to freeze up in the future but fill tube was not frozen upon arrival. Replaced icemaker. Cycled icemaker test 57. No issues cycled filled test test 45 no issues."
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/30/2023
"Complaint leaking water randomly around freezer door. No frost or water striations no moisture around any. Mulion heat strip with condenser fan disconnected is 80 degrees room temp is 68 degrees outside temp is 33 degrees as of now. Strip is uniformly heating with fan disconnected. 7737909825. File number. Dent notated on frame rear panel not causing any issues with air flow at this time all gaskets are tight and sealing fine as of not no air leakage found could be per manufacturer as well differential temperature exchange from the door being opened, causing condensation to form as unit is sitting so close to the front door."
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24JL00
Near Denver, NC 28037
Ryan S.
Job Details:
11/30/2023
"Customer complained when unit is started unit cuts off and door opens by itself. Confirmed complaint, found no issues with voltage and control harness. Found service pointer W11646951 about latches and springs, ordering kit per Pointer instruction. Also ordering Ui control panel due to possible short. Scheduled return call for 12-6-23 am ; ordrng 1 W11685626 (Kit) and 1 W11445129 (Control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/30/2023
"Complaint temperature with thermometer in the freezer and refrigerator keeps going up and down up and down. Not sure if that is normal or not. Also cannot get water filter to actuate and stay in place. I found filter housing is defective. This refrigerator works on an average temperature cooling will cycle and go from cold to warm that is normal in both zones, customer should only be concerned with cooling if customer is noticing food freezing specifically on door and in a fresh food zone and customers, noticing ice cream is melting and freezer zone customer has not noticed any of those issues occurring customer has not had any icemaker issues either I am ordering filter, housing and cover. no issues with cooling. Found with refrigerator at this time. ; ordrng 1 W11501035 (Cover) and 1 WPW10394053 (Filter housing)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Meriden, CT 06450
Jimmy R.
Job Details:
11/30/2023
"Installed new suspension,tub top and hub ran a calibration cycle and unit went threw properly. Ran a wash and spin cycle and unit is now spinning out and all functions are working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Enfield, CT 06082
Gary V.
Job Details:
11/30/2023
"Inspected and found door seal broken, will order and return Wednesday December 6th in pm slot.; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Huntersville, NC 28078
Robert A.
Job Details:
11/30/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHEN AID RANGE
Model KSEG700ESS1
Near Denver, NC 28037
Ryan S.
Job Details:
11/30/2023
"Retuned to install parts, installed parts and reassembled ran convect back, unit preheated and no noise from fan. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT"
We serviced a
JENN-AIR OVEN
Model JDS9865BDP23
Near Cornelius, NC 28031
Robert A.
Job Details:
11/30/2023
"Cx complaint that the unit is not working in bake cycles. I inspected the unit to confirm the complaint. I found the unit works fine in broil, the fan works fine in convection as well. The bake element has no visible damage. In bake cycle the broil element helps to heat as normal. The unit needs a new control board and bake element to resolve the issue. I quoted the cx for the repair, they paid in full by CC. Im ordering the parts for the return visit.; ordrng 1 WP8507P23260 (Control board) and 1 WPW10310274 (Bake element)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Enfield, CT 06082
Gary V.
Job Details:
11/30/2023
"Inspected and found main acu no longer sending voltage for bake and unit getting f3 fault for sensor, quoted and they will call."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Bristol, CT 06010
Ruben C.
Job Details:
11/30/2023
Checked unit found home owners electrical not connected not getting 220 volts cust reconnected at box have to charge for labor not covered unit is normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Mint Hill, NC 28227
Jeff L.
Job Details:
11/30/2023
Rescheduled customer for 12-7-23 amCustomer complaint wash motor making a loud pitch humming noise. Going to replace drain and motor assembly.Part#W11416362; ordrng 1 W11416362 (Drain and motor assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Jeff L.
Job Details:
11/30/2023
Unit is not defrosting due to heater failure needs new heater and harness will return 12-7-23 amPart#W11650659Part#W11566851; ordrng 1 W11650659 (Heater) and 1 W11566851 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW3
Near Somers, CT 06071
Gary V.
Job Details:
11/30/2023
"Inspected and found lid lock broken, replaced and cycled tested fine now.; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Fort Mill, SC 29715
Mitch H.
Job Details:
11/30/2023
"Tested and checked all components, all checked good. Tested and ran dryer with door open. Found drum making noise and not turning true. Ordering drum. Advised customer that drum will ship directly to them and they will need to inspect and call to schedule return.; ordrng 1 W10899578 (Drum)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Tega Cay, SC 29708
Mitch H.
Job Details:
11/30/2023
"Removed and replaced OWI sensor. Ran diagnostics cycle, completed properly. All functions test good at this time."
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Stafford, CT 06076
Gary V.
Job Details:
11/30/2023
"Installed part listed and cycled,tested fine."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Warren, MA 01083
Chris B.
Job Details:
11/30/2023
Replaced part and unit running normal. Mentioned that the floor is unleveled and must be adjusted by customer do to extent of the floor. ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Holyoke, MA 01040
Chris B.
Job Details:
11/30/2023
Helper Ticket
We serviced a
WHIRLPOOL DRYER
Model WED5600SQ0
Near Holyoke, MA 01040
Chris B.
Job Details:
11/30/2023
Complaint that the unit is not heating properly. Found bad heating element. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor. ; used 1 279838 (ELEMENT) from stock
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Mooresville, NC 28115
Robert A.
Job Details:
11/30/2023
"Cx complaint that the unit is not spinning. I inspected the unit to confirm the complaint. The unit drains and agitates fine but it does spin in the test cycle. I ran a normal spin cycle, it only drain no spinning occurred. The unit needs a new actuator and motor to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11614637 (Actuator) and 1 W11189163 (Motor), tckt not sent, faulty send-to target"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Mooresville, NC 28115
Robert A.
Job Details:
11/30/2023
"Cx complaint that the unit is making an abnormal noise during the spin cycle. I inspected the unit to confirm the complaint. I found an error code: f6e3. I cleared the code and ran a service cycle. The unit clearly had friction with the clutch during the spin cycle. I checked under the unit and found the rotor screw out of place. There is some wear on the clutch and rotor from the loose screw. I replaced the screw and tested the unit, but the parts need to be replaced. Im ordering the part for the return visit.; ordrng 1 W10734521 (Clutch) and 1 W11260238 (Rotor)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Clover, SC 29710
Mitch H.
Job Details:
11/28/2023
"Removed and replaced console and ACU. Reassembled, installed back in wall. Turned breaker on, set time and date and ensured correct model was stored. Tested both upper and lower ovens. Both ovens operating properly. Customer had issue connecting to WiFi. Needed to scan code for new SAID number. Now connected and working."
We serviced a
GE REFRIGERATOR
Model PYE22KSK0SS
Near West Springfield, MA 01089
Mike K.
Job Details:
11/28/2023
"Unit too warm and n rf and fr. Found evap clogged with ice and reading 31 ohms on heater, evap fan working fine on arrival. Verified connectivity through Defrost thermostat. Most likely failure with test reading is the main control board.Main control board is showing as nla, office found replacement board quoted for board/labor w/ deep thaw of evap.; ordrng 1 Wr55x38248 (Main control)"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Westfield, MA 01085
Mike K.
Job Details:
11/28/2023
"Right upper adjuster broken off and missing connecting components, with installed adjuster but will need to order connecting hardware. Mid level spray arm will not stay secured to rack. Replaced dispenser door. Ran diagnostic cycle and verified dispenser door operating/releasing properly.Grinding in drain pump, piece of broken plate in pump assy, removed and draining smoothly.Ordering spray arm retainer, toe plate retainer, adjuster retainer components and upper rack adjustable holders.The sub components for adjustable rack not on part list and wouldnt be covered by contract. All other parts ordered.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 WPW10250160 (Clip) and 2 WPW10195839 (Adjuster clip)s and 2 WPW10195840 (Positioned clip)s and 1 WPW10340542 (Manifold) and 1 WPW10503548 (Toe panel retainee), used 1 WPW10546503 (ADJUSTER), and 1 W10861000 (DISPENSER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Charlotte, NC 28208
Robert A.
Job Details:
11/28/2023
"Cx complaint that the upper rack will not stay in place and the unit leaks water. I inspected the unit to confirm the complaint. I found the gasket was torn and the upper rack adjuster was separating. I replaced the part with TS parts and tested the unit for the cx. The unit is working as designed.; used 1 W11177741 (GASKET), and 2 WPW10546503 (ADJUSTER) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Westfield, MA 01085
Mike K.
Job Details:
11/28/2023
"Unit blinks spin, unplugged on arrival and when plugged it and verified blinking spin. Would not go into service test, hit start and went into a spin cycle. Paused fine and then cancelled fine. Put into diagnostics. No error in history, ran from agnostic cycle and completed fine. Started normal cycle fine.Unusual for unit to keep a cycle paused after reset by unplugging/plugging in. Will order main control.Office to contact when part with authorization is received to schedule return.; rqstng P&A on 1 W11116592 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Union, CT 06076
Gary V.
Job Details:
11/28/2023
"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, MA 01007
Roger R.
Job Details:
11/28/2023
Found unit had evidence of a leak at the high side of the compressor. Resweated the connection and unit holding charge now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Glastonbury, CT 06073
Chuck M.
Job Details:
11/28/2023
Customer complaint is that upper rack wheel broke off adjuster. Replaced adjusters from T/S and tested. Rack is working normal.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Westfield, MA 01085
Mike K.
Job Details:
11/28/2023
"Replaced harness and capacitor. Unit is outside and disconnected, being moved to another house, unable to test."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
11/28/2023
"Customer said she had an issue while waiting for parts that the clothes were wet at the end cycle, she was running to when I arrived the unit had a SD error and was full of suds. Informed customer this will give her that issue. Informed customer to pay attention to how much detergent she was adding and to run a clean wash cycle. Ran service mode and all functions working properly after installing new dispenser. Verified no leaks."
We serviced a
SAMSUNG WASHER
Model WA45T3200AW
Near Bessemer City, NC 28016
Ryan S.
Job Details:
11/28/2023
"Returned to install lid switch, installed lid switch, verified lid switch working. Verified proper operation. Showed customer"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Gastonia, NC 28052
Ryan S.
Job Details:
11/28/2023
"Customer complained of grinding noise. Found oil from gear case , found gear case make metal grinding noise. When switched from spin to agitate.no error codes stored. Ordering gearcase, and cam kit. And 2xtimeframe. Scheduled return call for 12-1-23 pm. ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam kit) and 1 2xtimeframe (2xtimeframe)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS26L3AF5
Near West Springfield, MA 01089
Mike K.
Job Details:
11/28/2023
Replaced evap fan motor and harness. Replaced icemaker. Verified evap fan motor running and unit went into defrost while there and defrosting properly. Icemaker advanced and filled properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DBL0
Near Northbridge, MA 01534
Aimee Z.
Job Details:
11/28/2023
Call Cust cell 774 293 2799 Found broken drain pump mechanical problem; ordrng 1 WPW10531320 (Drain pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Foxborough, MA 02035
Aimee Z.
Job Details:
11/28/2023
Spoke Barbra office this is a contract call not a pay callAll lights inside fridge out . all door switches and deli draw brd out and ui .A electrically problem between brds. Unplugged deli brd and light s came on and wouldnt shut off.Ordering main brd and ui with deli brd.Also tested paddles no water no iceDoor switch test no switch working Looked for a break in the left deli harness couldnt find one; ordrng 1 WPW10624574 (Cntrl) and 1 W10804160 (Cntrl) and 1 WPW10769076 (Deli brd) and 1 W11170612 (Harness) and 1 WPW10341329 (Water valve)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near Norfolk, MA 02056
Aimee Z.
Job Details:
11/28/2023
Installed pump completeTested a fill and wash with drain no leaks complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Gastonia, NC 28052
Ryan S.
Job Details:
11/28/2023
Customer complained unit wont cut on. Found unit was infested with bugs left call after informing unit warranty was void.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Charlotte, NC 28208
Robert A.
Job Details:
11/28/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f0e2. I cleared the code and ran a service cycle, all components passed with no issues. I cycled the power and ran a control board calibration as well. I seen the load the cx put in the unit, it was overloaded. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, NC 28262
Robert A.
Job Details:
11/28/2023
"Cx complaint that the unit makes loud noise while it runs. I inspected the unit to confirm the complaint. I ran a service cycle, it completed the cycle with no issues. I found the washer runs fine with no issues. The unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Robert A.
Job Details:
11/28/2023
"Cx complaint that the unit is stopping mid cycle. I inspected the unit to confirm the complaint. The unit heats, tumbles and has good airflow. The unit rumbles while it tumbles, most likely from a lot of lint in the blower wheel. I ran timed dry for 20 min. The issues did not occur while I was at the home. Im ordering a new motor and control board to resolve the issue. I will clear the blower wheel on the return visit.; ordrng 1 W11234001 (Motor) and 1 W11565024 (Control board)"
We serviced a
SUB ZERO REFRIGERATOR
Model 650/F3
Near Wilbraham, MA 01095
Roger R.
Job Details:
11/28/2023
Found unit has a bad compressor for the refrigerator section. Quoted 532.86 for compressor and $1199 for labor. ; ordrng 1 7006959 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Springfield, MA 01119
Roger R.
Job Details:
11/28/2023
"Installed new defrost heater and reset unit, all okay."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Oxford, MA 01537
Angel R.
Job Details:
11/28/2023
"Installed new harness, tested ok on calibration cycle."
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS8
Near Charlton, MA 01507
Angel R.
Job Details:
11/28/2023
"Ran diagnostics found F2E1 stuck key, calibrated unit. Found temp off by 25 degrees lower than my thermal reading. Advised customer to keep an eye on it."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Rock Hill, SC 29732
Mitch H.
Job Details:
11/28/2023
"Tested and found ice maker stuck in harvest position. Replaced ice maker from t/s. Entered diagnostics, ran ice maker cycle test 44, ice maker began cycle but stopped in harvest position. Attempted to cycle valve and found no power to valve when activated in diagnostics. Also found auger motor not working. Ice door opens correctly but motor doesnt start. Requesting P&A for user interface, control and auger motor.; rqstng P&A on 1 W11130216 (User interface) and 1 W11202789 (Auger motor) and 1 W11089236 (Control), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE , used 1 W10873791 (Ice maker) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near South Windsor, CT 06074
Chuck M.
Job Details:
11/28/2023
Customer complaint is that washer would not start. Plugged in washer and it started filling. Stopped and ran diagnostics and found error code F8e1 long fill. Ran manual test cycle and found gear case making grinding noise. Checked underneath and found oil leaking from gear case. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near East Hartford, CT 06118
Chuck M.
Job Details:
11/28/2023
Installed thermostat and tested. Dryer is heating. Dryer is not connected to venting. Advised customer to get venting for heat to exhaust out. ; dspstn on spec-tagged invntry: 1 WP3977767 THERMOSTAT
We serviced a
WHIRLPOOL OVEN
Model KSDG950ESS6
Near Ellington, CT 06029
Gary V.
Job Details:
11/28/2023
Concern is unit dead and not powering on. Inspected and found unit had rodent infestation. Warranty void. Unit non serviceable as is a liability.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near East Hartford, CT 06118
Chuck M.
Job Details:
11/28/2023
"Customer complaint is that washer is noisy. Ran washer and found basket making a scrubbing noise. Inspected underneath and between tub. Could not see any obstruction. Attempted to remove wash plate but it is seized onto drive shaft. Ordered wash plate, gear case and extra time. ; ordrng 1 W10752283 (washplate) and 1 W11393685 (Gear Case) and 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Glastonbury, CT 06073
Chuck M.
Job Details:
11/28/2023
Customer complaint is that upper rack wheel broke off adjuster. Replaced adjusters from T/S and tested. Rack is working normal.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Wethersfield, CT 06109
Chuck M.
Job Details:
11/28/2023
Customer complaint is that dishwasher makes noise. Ran dishwasher and sounds are normal. Found shields in lower front are missing. Ordered shields. ; ordrng 1 W11573700 (Shield) and 1 W11573704 (Shield)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Wethersfield, CT 06109
Chuck M.
Job Details:
11/28/2023
Customer complaint is that washer knocks loudly especially during spin cycle. Ran diagnostics and found no error codes. Ran a Quick Wash Cycle and actuator shifted normal. Washer filled and washed normal. Inspected basket and found balance ring is loose causing a knocking noise when there is a load in wash. Ordered basket. ; ordrng 1 W11513244 (Basket)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fort Mill, SC 29715
Mitch H.
Job Details:
11/28/2023
"Disassembled and replaced gear case, clutch, slider, stator and rotor. Reassembled, ran DLMS calibration. Tested washer and ran component tests for agitate and spin. All tests performed properly. Washer operating properly.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11449841 GEARCASE"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Rock Hill, SC 29732
Mitch H.
Job Details:
11/28/2023
"Tested and found washer would not start. Attempted to enter diagnostics, would not enter diagnostics. Unplugged washer, waited approximately 5 minutes. Plugged back in, washer now operating. Entered diagnostics, no stored error codes. Needs control. Part is special order. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11627413 (Control)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Norwich, CT 06360
Amanda R.
Job Details:
11/28/2023
Bread and ice cream not freezing unit is untested garage explained needs to be in heated room
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Prospect, CT 06712
Jimmy R.
Job Details:
11/28/2023
"Checked over unit and found machine would not fill found unit running then erroring out h20 on display. Checked valve and found wires for fill valve cut in half also wires for float broken this caused no power to valve and no water. Spliced in wires for now so unit will operate ran wash cycle and found drum pump noise, will order new harnesses and a drain pump advised we would call when in for return visit ; ordrng 1 W11568793 (Harness) and 1 W11397505 (Harness) and 1 W11497943 (Drain pump), dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFS2853AF
Near Canterbury, CT 06331
Amanda R.
Job Details:
11/28/2023
In the first year warranty needs Frigidaire tech dispatched
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Plainfield, CT 06374
Amanda R.
Job Details:
11/28/2023
threw F6e1 error over-temp reset power to unit pre heated to 425 ; ordrng 1 W11548749 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Killingly, CT 06241
Amanda R.
Job Details:
11/28/2023
Drain pump not coming on replaced pump still not coming on needs new harness and control ; ordrng 1 W11643701 (Harness) and 1 W11627413 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/28/2023
"Complaint washing machine will not stop spinning. I found error codes, F3e3 f6e3 I clear error codes. I found thermometer on water inlet valve was open I found unit would not perform a DLMS calibration cycle at all. I replaced main control board motor control board performed a DLMS calibration cycle. Customer stated they had a power outage the day before this issue occurred. unit completed a DLMS calibration cycle with new control board installed with no issues. Found I also found washing machine was extremely unlevel. I leveled legs on washing machine.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , used 1 W11165546 (VALVE) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/28/2023
Complaint dryer is not getting hot. I found the reason getting hot is due to an incoming voltage issue. Incoming voltage is incorrect. I found voltage issue is due to one leg of the dryer being tripped at circuit breaker panel. I turned breaker switch all the way off and then turned it back on again and dryer is now heating fine I ins to make sure that theres nothing grounding out at all at this time. Nothing found on the dryer that would cause the dryer to trip the breaker. Customer may be having a week. Breaker issue may have to replace breaker issue per persist
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/28/2023
Complaint taking a long time to dry clothes. I found completely restricted vent water coming from vent area behind dryer vent tube has water in it. Dryer is getting hot and is blowing air with hose. Disconnected temperature of dryer with hose connected vent hose is 260 through 132. With hose disconnected 189- 116 degree cycle temp. Hi heat. ; used 1 W11224254 (VENT TEST KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/28/2023
"Complaint dishwasher, leaking fee, right side of the door onto the floor. I found gasket was compressed completely would not spring I replaced gasket pad. No additional issues found at this time. I performed a wash cycle inspected no leaking.; dspstn on spec-tagged invntry: 1 W11498831 GASKET"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Prospect, CT 06712
Jimmy R.
Job Details:
11/28/2023
"Checked over unit and found freezer door gasket had fallen off causing no sealing and frost to build up, pushed gasket back on and added some silicone so gasket would stay in place added silicone around cabinet to fill in gaps, heated door gasket so it would create a good seal. Checked all operations and unit is now evoking to specs; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killingly, CT 06241
Amanda R.
Job Details:
11/28/2023
"Replaced all parts still getting stuck on 18 minutes until customer shuts off unit called tech customer needs to hook to wifi and call whirlpool for update customer dosent want to hook to WiFi control must be ordered from Plainfield Indiana Sr7737894780 ; rqstng P&A on 1 W11419171 (Control), states that autho needed"
We serviced a
SAMSUNG OVEN
Model NX58K9850SG/AA
Near Pomfret, CT 06259
Amanda R.
Job Details:
11/28/2023
Bake not preheating Replaced bake ignitor preheated to 350 ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL DRYER
Model MED5630HW0
Near Mansfield, CT 06268
Amanda R.
Job Details:
11/28/2023
"Motor wheels idler pulley belt all broken ; rqstng P&A on 1 W11364931 (Motor) and 1 WP697772 (Blower) and 1 4392067 (Kit), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Southington, CT 06489
Jimmy R.
Job Details:
11/28/2023
"Installed new rails, shaft and gears due to door jumping when opening and not sealing, checked door and found door now sealing good and tight advised to make sure door is pulled from center. Checked all other operations and unit is working to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Charlotte, NC 28273
Ryan S.
Job Details:
11/28/2023
"Installed new filter dryer and compressor. Filled nitrogen and no leaks detected, pulled vaccum steady 10 mins. Filled with r134 and unit started cooling, conformed both evap frost pattern starting. Verified proper operation. Informed customer to give 24 hours for proper cool. ; dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Wolcott, CT 06716
Jimmy R.
Job Details:
11/28/2023
Tested fridge and found unit would shut off and go blank every few weeks then would have to be reset from the breaker and it would start working again. Checked over unit and checked for broken wires found all ok checked cntrl and found control killing power to unit then resetting and working will order cntrl ; ordrng 1 WPW10675033 (Cntrl)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Waterbury, CT 06710
Jimmy R.
Job Details:
11/28/2023
"Checked over washer due to customer still having issues with unit going off balance and walking out. Ran unit threw a spin and found tub wobbling added clothes and spin unit and if clothes where out of balance just a little unit would start to bang and shake, checked Basket and found inner connection loose and causing tub to wobble. Will order new basket and hub parts tentative p/a ; ordrng 1 W11172199 (Basket) and 1 W10528947 (Hub), states that autho needed"
We serviced a
JENN-AIR RANGE
Model JDS9865BDP
Near Matthews, NC 28105
Jeff L.
Job Details:
11/28/2023
Oven sensor was allowing oven to get too hot replace sensor unit ran and checked OKCall complete; used 1 WPW10181986 (Sensor) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model GMC305PDB6
Near Waxhaw, NC 28173
Jeff L.
Job Details:
11/28/2023
Once I replaced the door switches I checked to make sure I had proper voltage on low side now and I did 112 volts checked at low voltage transformer (blue+red). Did not have that voltage on last visit. As I stated when first out here there was a wire burnt slap up on mag safety thermostat. I replaced wire and safety thermostat is still good. At this time the rest of the problem has to be on High side of microwave. Since the wire that burnt was from HV transformer to safety on mag tube Im ordering that and capacitor. This repair will need additional authorization.(PLEASE LEAVE TICKET WITH JL IF POSSIBLE)Part#WP4375020Part#WP4375286; ordrng 1 WP4375020 (Capacitor) and 1 WP4375286 (High voltage transformer) and 2 2xframe (2xframe)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, NC 28277
Jeff L.
Job Details:
11/28/2023
"SR#7737887304 (Drew)Upon arrival I found a ice sickle from ice maker mold to ice bucket spoke with tech support to confirm diagnosis the ice maker is calling for to much water when filling ice maker there are no stress cracks in plastic mold the ice maker does a complete harvest cycle. The auger motor is working fine it was froze up with solid ice. All previous trips out here I never seen any indications of leaking from ice maker like I did today. Previously the flapper wouldnt shut. In order to stop the solid ball of ice from continuously happening is to replace ice maker.; ordrng 1 W11557001 (Ice maker), dspstn on spec-tagged invntry: 1 W10786952 VALVE/HI PRESSURE"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28269
Robert A.
Job Details:
11/28/2023
Cx complaint that the unit is not drying clothes. I inspected the unit to confirm the complaint. I found the unit heats and tumbles but has poor airflow. The home needs its air duct line cleared from the dryer wall to the exterior of the home. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Charlotte, NC 28269
Robert A.
Job Details:
11/28/2023
Cx complaint that the mullion bar does not line up to insert the slot at the top of the cabinet. I inspected the unit to confirm the complaint. I found the door to be lower than normal not allowing it to catch the slot. I noticed the closer cam and the door closer is worn not preventing the door from rising when it closes. Im ordering the parts for the return visit.; ordrng 1 WP12028505AP (Cam closure) and 1 W10918008 (Door closer)
We serviced a
WHIRLPOOL RANGE GAS
Model WGG745S0FS02
Near Coventry, CT 06238
Amanda R.
Job Details:
11/28/2023
Replaced parts preheated lower oven to 350
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR
Near Farmington, CT 06032
Ruben C.
Job Details:
11/28/2023
Checked unit had ice build up in back need to order evap cover and sensor could not look up parts no signal will call Lisa in morning cust only paid for service charge
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Avon, CT 06001
Ruben C.
Job Details:
11/28/2023
Replaced both hinges tested operation normal door opening and closing normally
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Avon, CT 06001
Ruben C.
Job Details:
11/28/2023
replaced harness timer and start switch tested operation normal Tested heating normally