Service History 225 - Advantage Appliance Repair

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Indian Land, SC 29707

Jonathan J.

Job Details: 08/22/2023

Replace glass that previous technician ordered. No further issues reported by customer.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Indian Land, SC 29707

Jonathan J.

Job Details: 08/22/2023

"Complaint, front right and center burner are not igniting properly flame is going up 6 to 8 inches high when it does ignite with a making a big whoosh noise a company with a bang. I found burner caps were not properly installed on appropriate burners. Upon arrival. I tested operations of center valve valve is not going out. No additional issues found with cooktop at this time. Everything is working just fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 08/22/2023

Unit dispensing water just fine into all ice makers both and out door with no leaks had to defrost entire line sets going to all water facets. I tested operation no additional issues or leaks found.

We serviced a

WHIRLPOOL DRYER

Model WED99HEDW0

Near Burlington, CT 06013

Ruben C.

Job Details: 08/22/2023

Checked unit cust took recording of noise sounds like motor whirling sound does not do it all the time ordering motor assy comp fan and drain pump; rqstng P&A on 1 W11573366 (Blower) and 1 W11209428 (Motor assy) and 1 W11342035 (Comp fan) and 1 W10608847 (Drain assy) and 1 Time (Extra time)

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Stanley, NC 28164

Ryan S.

Job Details: 08/22/2023

Customer complained of no water error customer says its intermittent. . Upon arrival found hot valve energize but not open. No sediment in hot side. Replaced inlet valve from ts. Reason and ran unit hot valve now opening. Verified proper operation. ; used 1 W11220230 (VALVE) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Charlotte, NC 28212

Jeff L.

Job Details: 08/22/2023

Replaced all parts ordered unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Rock Hill, SC 29730

Mitch H.

Job Details: 08/22/2023

"Removed and replaced gear case and wash plate. Reassembled, an calibration. Test washer, operating properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Denver, NC 28037

Ryan S.

Job Details: 08/22/2023

Returned to install parts ordered. Installed outer shell and control panel cover. Installed parts and reinstalled unit. Ran fan and unit to test function. Took pictures. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Agawam, MA 01001

Mike K.

Job Details: 08/22/2023

Replaced I/i panel and turned unit off/on numerous times started cycle fine.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Agawam, MA 01001

Mike K.

Job Details: 08/22/2023

"Correct address is 3-E Castle Hill Rd.Unit not agitating, nor errors in history, verified in service test, tub turning in agitation, found actuator not connected to cam, reseated and tested again, agitating and spinning fine.Recalibrated."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Manchester, CT 06042

Jeremy B.

Job Details: 08/22/2023

Installed new compressor pulled vacuum then recharged with r600a please allow 24hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBSR

Near Manchester, CT 06040

Jeremy B.

Job Details: 08/22/2023

Fresh food evap still forming ice and causing poor cooling. Called tech support and entered diagnostics and toggled heater on. There is ice build up under icemaker. Tech support recommends replacing all parts listed. Quoted customer.

We serviced a

GE REFRIGERATOR

Model GSS20GEWJWW

Near Suffield, CT 06093

Gary V.

Job Details: 08/22/2023

"Inspected and found evap fan motor getting voltage but no longer running, will order part and return.; ordrng 1 WR60X10185 (Evap fan motor)"

We serviced a

GE REFRIGERATOR

Model GFE26GMKBES

Near Suffield, CT 06093

Mike K.

Job Details: 08/22/2023

"48 in rf, bottom drawer freezing. Found rf evap fan not running, verified 13vdc at connector. Quoted for evap fan motor/labor. Accepted.; ordrng 1 WR60X26866 (Evap fan)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bristol, CT 06010

Ruben C.

Job Details: 08/22/2023

Checked unit found harness loose on water valve tested operation normal

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Bristol, CT 06010

Ruben C.

Job Details: 08/22/2023

Checked unit found motor was humming on spin or agitate would not turn replaced capacitor motor started turning normally ; used 1 W11395618 (Capacitor) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Stanley, NC 28164

Ryan S.

Job Details: 08/22/2023

Upon arrival installed parts ordered. Took pictures and verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Wrentham, MA 02093

Angel R.

Job Details: 08/22/2023

"Replaced heater and evap cover, tested ok."

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Hartford, CT 06120

Chuck M.

Job Details: 08/18/2023

Installed belt. Tested and dryer is turning and heating.

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Springfield, MA 01109

Chris B.

Job Details: 08/18/2023

Complaint that the unit is not staying on. Found broken belt. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 WE03X29897 (Dryer Belt)

We serviced a

FRIGIDAIRE FREEZER

Model EFRF1003-6COM

Near Enfield, CT 06082

Gary V.

Job Details: 08/18/2023

"Inspected and found unit was delivered by fedex from Walmart and unit was dropped and it broke high side and low side compressor lines and connections and Freon leaked out, cant find model to order parts. Customer going to bring back to Walmart for exchange."

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D4MDM02

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/18/2023

Found filter housing leaking causing low water pressure to dispenser and ice. Order and replace filter housing. Also found both freezer and RC lights out. Order and replace lights. Customer also says ice bin cracked. Checked and verified cracked. Order and replace ice bin. ; rqstng P&A on 1 WPW10515058 (light) and 1 WPW10515057 (light) and 1 WPW10515057 (light) and 1 WPW10558423 (ice-contnr)

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Lincolnton, NC 28092

Mark C.

Job Details: 08/18/2023

Installed new control and user interface unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Cherryville, NC 28021

Ryan S.

Job Details: 08/18/2023

Return to install lid. Installed lid and took pictures. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS0

Near Middletown, CT 06457

Jeremy B.

Job Details: 08/18/2023

Freezer door warped at bottom causing frost. Needs new door. ; ordrng 1 12977880SQ (Freezer door) and 1 W10876598 (Badge)

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Dudley, MA 01571

Angel R.

Job Details: 08/18/2023

"Ran diagnostics found F9E1 long drain, F2E1 stuck key. Was not able to unlock lid or trigger drain pump in components activation. Inspected wires and checked all is plugged in correctly, saw no issues. Will need new control and drain pump.; rqstng P&A on 1 W11419171 (Control) and 1 W11396717 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT711SMFZ02

Near Webster, MA 01570

Angel R.

Job Details: 08/18/2023

"Found items in FC obstructing vents, re-arranged things and adjusted temp settings. Advised customer to be more mindful when stocking food and watch the vents."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Charlton, MA 01507

Roger R.

Job Details: 08/18/2023

"Found unit noisy during spin due to cam not interlocking properly. Replaced damaged cam and installed new actuator. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Worcester, MA 01603

Roger R.

Job Details: 08/18/2023

Found water drops on freezer roof and return air vents blocked with ice. Looked for any possible air leaking into unit causing excessive condensation and moisture to form. Found nothing abnormal. Suspect door may have been ajar causing poor cooling and excessive moisture in unit.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Tolland, CT 06084

Amanda R.

Job Details: 08/18/2023

Brand new out of box not installed yet customer will leave unit uninstalled for repair broiler element support broken ; ordrng 1 W10909479 (Support)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Woodstock, CT 06281

Amanda R.

Job Details: 08/18/2023

Rear right bearing bad replaced with dryer kit ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Worcester, MA 01603

Roger R.

Job Details: 08/18/2023

Doors uneven at top. Also uneven at bottom of door when closed. Freezer door sticking out further than refrigerator door. Called tech support and was recommended to heat both seals and to allow to cool and door will re-set and should be better. Unable to heat as the was no power at home during visit. Power outage in area. SR7737127916

We serviced a

ADMIRAL RANGE

Model WDE150LVB01

Near Somers, CT 06071

Gary V.

Job Details: 08/18/2023

Inspected and found open bake element and will order and call for return date. Couldnt reschedule as office was closed.; ordrng 1 WPW10310274 (Bake)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Sharon, SC 29742

Mitch H.

Job Details: 08/18/2023

"Removed old compressor and related parts. Installed new compressor kit. Charged with nitrogen, checked for leaks, none found. Evacuated nitrogen, pulled vacuum. Weighed in proper refrigerant charge, 68g. Tested, compressor operating and unit cooling properly.; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/18/2023

"Checked and tested dryer. All components, rollers, idler, drum, motor and blower wheel operating properly. No unusual noises. Operating as designed.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/18/2023

"Replaced evaporator fan cover assembly. Reassembled, tested, all functions operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/18/2023

"Tested and ran diagnostics. Found F7E2 motor error. Ran diagnostics cycle, unit filled then displayed error and went to drain. Exited diagnostics, attempted to run normal cycle, unit would not activate inlet valve. Ordering control and pump/motor.; ordrng 1 W11460946 (Pump/motor) and 1 W11672225 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Stanley, NC 28164

Ryan S.

Job Details: 08/18/2023

Retuned and replaced all lights. Verified proper operation of lights. ; dspstn on spec-tagged invntry: 1 WPW10515058 LED MODULE

We serviced a

LG REFRIGERATOR

Model LRSDS2706S

Near Agawam, MA 01001

Mike K.

Job Details: 08/18/2023

"Door icemaker stopped working. Found it halfway through cycle and not functioning, not responding to test button. Quoted for icemaker and cs will think it over. Collected for service call. Estimate good for 7 days."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Westfield, MA 01085

Mike K.

Job Details: 08/18/2023

"Covered with beer authorization W188C81PPL1.Not not heating, element tests good at9.5 ohms, fuses and thermostat check fine. Getting voltage from red lead but not purple at heater.Connectivity good from control to heater, voltage coming to relay but not coming out, bad control.Office will contact when parts comes in to schedule return.; ordrng 1 W11565020 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Troutman, NC 28166

Vincent O.

Job Details: 08/18/2023

Installed new gasket. Tested and verified proper sealing of door. All functions check ok.

We serviced a

LG REFRIGERATOR

Model LFX25973ST

Near Statesville, NC 28677

Vincent O.

Job Details: 08/18/2023

Found compressor inefficient causing cooling issues. Partial frost pattern. Compressor is scorching hot. Tested and verified proper operation of all fans and other major components. All functions check ok. Unit will need new compressor. Compressor covered under 10yr warranty. Advised customer to contact lg for service. Customer does not wish to repair anyway and will purchase new.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Charlotte, NC 28216

Robert A.

Job Details: 08/18/2023

"The cx has a drip pan from Lowes that I put in place. My initial notes were not clear and incorrect giving the assumption that I installed an actual part on the unit. There was no part it was a drip pan to catch away potential leaks. I called the cx, no answer. I texted her explaining the need for the details of the drip pan. I sent the info to the office about the purchase of the drip pan."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB03

Near Worcester, MA 01604

Roger R.

Job Details: 08/18/2023

"Installed new compressor and charged with 49g R600A; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504416 COUPLER 8.5/6 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV , used 1 R600A (Refrigerant), and 1 W10898074 (COUP LOKPREP SEALANT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Fort Mill, SC 29715

Mitch H.

Job Details: 08/18/2023

"Replaced control, tested, operating properly. Able to adjust temps, compressor and fans operating correctly."

We serviced a

ADMIRAL DRYER

Model ADE7005AYW

Near Franklin, MA 02038

Angel R.

Job Details: 08/18/2023

"Belt is a bit stretched and pulley worn, will order new pulley customer has a new belt he ordered which will be used upon return when he receives it.; ordrng 1 WP37001287 (bracket)"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/18/2023

"Tested and ran diagnostics. Found multiple error code. Tested components and found cold water valve not opening, causing long fill error. Quoted customer for repair. Customer declined repair and said he would replace washer. Collected for service call ck#1100"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28278

Mitch H.

Job Details: 08/18/2023

Removed and replaced wash basket. Ran calibration then ran manual test for high speed spin. Washer operating properly with no unusual vibration

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Worcester, MA 01610

Roger R.

Job Details: 08/18/2023

Checked dryer for no heat and found unit working properly. Heater cycles on and off with blower housing thermostats. Recommended to have venting checked.

We serviced a

KITCHENAID RANGE

Model KSDG950ESS2

Near Litchfield, CT 06759

Ruben C.

Job Details: 08/18/2023

Checked unit found getting error for low fan blower speed and also found display very dim showing temp ordering display board and blower; ordrng 1 W11105615 (Display contril) and 1 W11107275 (Fan blower)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Middletown, CT 06457

Jeremy B.

Job Details: 08/18/2023

Installed new panel all checks ok.

We serviced a

BOSCH WASHER

Model WFMC1001UC/07

Near Westfield, MA 01085

Mike K.

Job Details: 08/18/2023

"Cs says Unit will wash, but not spin out.Unit partially torn apart on arrival. Some water in unit. Put in drain cycle, locked and drained out fine. Put into a spin cycle, drained but did not spin, put in a wash cycle and fills but does not agitate, can hear relays click on control but motor not running. Unit is sitting in drain pan. Quoted for motor, motor control and labor. Denied. Collected for service call, ran cars through office because of weak signal ref#9463198260"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Portland, CT 06480

Jeremy B.

Job Details: 08/18/2023

Customers complaint is dishwasher a little crooked. Inspected and found the dishwasher door closing properly. All checks ok.

We serviced a

WHIRLPOOL RANGE

Model JDS1750EP1

Near Marlborough, CT 06447

Jeremy B.

Job Details: 08/18/2023

Bake not heating properly. Found open bake element. Replaced and preheated to 350 all checks ok. ; used 1 W10779716 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Manchester, CT 06042

Jeremy B.

Job Details: 08/18/2023

Customers complaint is freezer not dropping below 20. Inspected evaporator and found a half a frost pattern. Compressor not efficient. Needs new. ; ordrng 1 W11580057 (Compressor) and 1 Xtratime (Xtra time)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Manchester, CT 06042

Jeremy B.

Job Details: 08/18/2023

Arrived and washer was full of water. Held cancel button and water drained. Ran diag and found no error codes. Ran calibration then self test all checks ok.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHT1514QB1

Near Manchester, CT 06040

Jeremy B.

Job Details: 08/18/2023

Found ice build up on evap fan causing poor cooling. Cleared ice and fan came on unit cooling properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near East Hartford, CT 06118

Jeremy B.

Job Details: 08/18/2023

Icemaker not cycling found 120vac at icemaker. Replaced icemaker please allow 24hrs for ice production. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near East Hartford, CT 06118

Jeremy B.

Job Details: 08/18/2023

Found freezer door not closing properly causing frost. Found upper drawer broken restricting the door and slides are not pulling in. Found E5 ice maker error code. Tan harvest and fill test needs new ice maker; rqstng P&A on 1 WPW10625069 (Bracket) and 1 W11668672 (Bracket) and 1 W11131390 (Bracket) and 1 W11161915 (Bracket) and 1 W11387053 (Bin) and 1 W11658802 (Ice maker)

We serviced a

GE RANGE

Model JGP963SEK1SS

Near Canton, CT 06019

Ruben C.

Job Details: 08/18/2023

Replaced switch harness and ignitor harness no more constant clicking but has issue with front right ignitor cust wants all ignitors replaced since we have to replace front right; ordrng 1 W13x27058 (Right front) and 4 Wb13k10014 (Ignitors)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB03

Near Burlington, CT 06013

Ruben C.

Job Details: 08/18/2023

Checked unit found damper harness loose reinstalled tested normal also adj temps were too low set to recommended

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near South Hadley, MA 01075

Chris B.

Job Details: 08/18/2023

"Complaint that the unit has a error code and wont wash. Found error code F8E4 bad seal and F9E1. Found bottom rack missing wheels.; ordrng 2 W11551383 (Wheel)s, used 1 W11483553 (GASKET) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Amherst, MA 01002

Chris B.

Job Details: 08/18/2023

Complaint that the unit is not cycling through correctly. Found Splutch loose damaging the belt shield and motor. Will order parts for for a return visit. Call tenant 314-304-5600 upon return.; ordrng 1 W10721967 (Splutch) and 1 WPW10550173 (Shield) and 1 W11283592 (Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model DU1148XTPB7

Near Thomaston, CT 06787

Jimmy R.

Job Details: 08/18/2023

"Checked over unit and found cancel and normal wash leds blinking and would not stop tried to cancel out and unit would not respond, removed cntrl and disconnected reattached and same issue panel not responding panel needs to be replaced will order and return ; ordrng 1 WPW10459139 (Cntrl black)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Waterbury, CT 06708

Jimmy R.

Job Details: 08/18/2023

"Tested dryer and found unit heating but not drying clothes when set to a normal dry cycle, checked diagnostics For errors and found sensor error, checked sensor bars and found not reading checked connection and found wire had not been inserted in connector all the way causing no sensing, reattached and unit is now operating to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Amherst, MA 01002

Chris B.

Job Details: 08/18/2023

"Complaint that the unit is not making ice. Found ice in the tray working. Found ice tray filling up with water correctly. Found ice level sensor working normal but ice box fan not running in a steady flow. Will order part for a return visit. ; ordrng 1 W10846539 (Ice Box Fan), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

We serviced a

WHIRLPOOL FREEZER

Model MZF34X20DW06

Near Cleveland, NC 27013

Vincent O.

Job Details: 08/18/2023

Installed new compressor. Pulled vacuum and checked for leaks. Recharged 50g r600. Tested and verified proper cooling and operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Salisbury, NC 28147

Vincent O.

Job Details: 08/18/2023

Installed new control. Error code now gone but unit still not heating. Found open heater causing no heat. Replaced heater. All functions check ok. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Lexington, NC 27292

Vincent O.

Job Details: 08/18/2023

Installed new drawer slides. Tested and verified proper operation of drawer. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lexington, NC 27292

Vincent O.

Job Details: 08/18/2023

Found fill cup frozen causing water to pour over during fill. Removed ice from fill cup. Tested and verified proper operation and fill. All functions check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/18/2023

"Returned to install panel ordered, is filled part and reassembled, verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/18/2023

"Upon arrival ran service mode , no error codes stored. Ran service test and all functions working properly. Ran bulky wash and watched cycle as I called techline. Talked to tech line informed unit working as designed but Informed on customers issue .Informed techline about the service pointer W11624962 Rev C. Confirmed to replace acu . Ordering acu sr#7737126805. Informed customer they should be able to use quick wash until return, scheduled return call 8-23-23pm ; ordrng 1 W11556725 (Control board.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlotte, NC 28270

Jeff L.

Job Details: 08/18/2023

Replaced ice bucket unit ran and checked OK call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28217

Robert A.

Job Details: 08/18/2023

"I installed the ordered part and tested the unit for the cx. The unit still has low water pressure. I checked the supply line from the housing, the main valve to the unit leaks when it is turned on and off. The valve O ring is out of place as well. The low water pressure is most likely a result of the pressure leak from the main valve from the house to the unit. The cx is calling his plumber to resolve that issue."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, NC 28217

Robert A.

Job Details: 08/18/2023

"Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. I found the unit is getting 215v from the wall and at the terminal block. The control LED is flashing as well, however the UI console does not turn on at all. The unit needs a new UI console to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11378949 (UI console)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlotte, NC 28211

Robert A.

Job Details: 08/18/2023

Cx complaint that the unit is still leaking water. I inspected the unit to confirm the complaint. I found error code: f10e2. I cleared the code and ran a service cycle. I found a white residue on the left side of the door going down to the hinge. There were no leaks during the test cycle. I replaced the gasket with one from TS and tested the unit for the cx. The unit is working as designed ; used 1 W11498831 (GASKET) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ03

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/18/2023

"Customer had water leak, her floors were ruined, took pictures before work and had her sign disclaimers. Water was off. Unit was partially pulled out and pulled out and got behind unit took off back panel and didnt. See any leaks. Drain line was clear. Turned on water. Found leak to water dispenser at water valve. Found hose to dispenser, on the output side of the water valve was leaking, found hose wasnt pushed in far enough. Pulled out hose and reinserted hose and found unit not leaking now. Ran icemaker and water dispenser and no water leaking now. Customer complained of rollers making marks on her floor when she had it pulled out. Damage prior to my work. Informed her her rollers were working properly and her leg on the left side hadnt been lifted all the was and caused issue. Showed her rollers were working properly and can cause makers on wood floors. Informed her this is a design of the unit and cant be repaired. Unit working as designed. Verified proper operation. Collected trip fee via card."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Charlotte, NC 28273

Ryan S.

Job Details: 08/18/2023

"Customer complained unit wont turn on. Inspected power and found proper voltage to unit. Tried to start unit and Ui not responsive , tried to enter diagnostics and Ui not responsive. Insepcted in unit and found light on control and Ui on. Proper voltage to Ui, found Ui started but Ui is not responsive, cant enter diagnostics. Ordering Ui panel. Talked to Randy, informed customer office will call when parts come in. ; ordrng 1 W11413566 (Ui panel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/18/2023

"Customer complained of fault code. Upon arrival found 5-1 door switch error. Found door switch not mechanically working properly will stay stuck open closed intermittently., needs door switch. Customer also said he was having draining issue.s found pump working but found grease clog in drain line . Cleared obstruction. Informed customer to clean grease type substance off before putting in dishwashers ordering door switch. Informed customer office will call to schedule return call. ; ordrng 1 W11412299 (Door switch)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Gastonia, NC 28052

Ryan S.

Job Details: 08/18/2023

Return to install door panel and hinges. Installed parts and reassembled unit. Door now closing properly. Verified proper operation.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Charlotte, NC 28211

Robert A.

Job Details: 08/18/2023

"Cx complaint that the unit is not cooling in both section. I inspected the unit to confirm the complaint. The units temps were 5/45, they were set to to -2/43. The compressor, evap fan and condensor fan are working fine. I noticed the FC evap wall covered in ice. The unit is having a defrost issue. Im ordering a UI control and defrost harness to resolve the issue.; ordrng 1 WP2188820 (Thermistor) and 1 W11626104 (UI control) and 1 W11629974 (Control board)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Stallings, NC 28104

Jeff L.

Job Details: 08/18/2023

"Found agitator loose on transmission shaft, tightened bolt back down. Ran unit thru service mode no fault codes were found. Unit ran and checked ok(Call complete)"

We serviced a

WHIRLPOOL DISHWASHER

Model JDB9800CWP2

Near Weddington, NC 28104

Jeff L.

Job Details: 08/18/2023

Found dishwasher only running for 5 minutes stopped and would not start back. I replaced the UI THIS TIME AND UNIT WENT THRU WITH NOT FAULT CODES and I let run for 30 minutes continuously.unit ran and checked ok

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Stallings, NC 28104

Jeff L.

Job Details: 08/18/2023

"Found agitator loose on transmission shaft, tightened bolt back down. Ran unit thru service mode no fault codes were found. Unit ran and checked ok(Call complete)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Matthews, NC 28105

Jeff L.

Job Details: 08/18/2023

Found stand pipe in wall behind Asher clogged allowing water to run out onto floor and it has been doing it for some time by looking at floor damage. Advised customer to call a plumber.(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near West Springfield, MA 01089

Mike K.

Job Details: 08/18/2023

"Unit covered by 1yr wp warranty and Costco additional warranty, took photo of receipt.Was getting a little frost in fr, keeping temp fine, light was out. Door switch had a little frost on it, cleared and working fine. Explained door closer and how it can leave door open if not opening from center of door handle, demonstrates. Door gaskets all sealing fine. Light occasional frost normal if putting in lots of items at once.. depending on weather. All operations normal at this time."

We serviced a

GE REFRIGERATOR

Model HYS17GBSERWW

Near West Springfield, MA 01089

Mike K.

Job Details: 08/18/2023

"Rf warm fr still cold. Verified compressor running, evap fan is not, fan has 120vac at connector, bad fan motor, will need motor and to clear evap of ice build up. Quoted for evap fan motor and labor.Approved collected minus 129 already collected by office; ordrng 1 WR60X31522 (Evap fan motor)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Prospect, CT 06712

Jimmy R.

Job Details: 08/18/2023

"Ran dryer and found unit would run but not tumble clothes, checked belt and found broken causing no tumbling. Replaced belt and rollers along with idler pulley from dryer repair kit ran a cycle and unit is now tumbling and operating to specs ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Windsor, CT 06095

Gary V.

Job Details: 08/18/2023

"Inspected and found right side drawer bracket broken and when attempted to pull bracket out, bin broke, will submit for parts needed and call.; rqstng P&A on 1 W10858273 (Bin) and 1 W11093718 (Adapter) and 1 W11170612 (Wire assy)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Windsor, CT 06095

Gary V.

Job Details: 08/18/2023

"Installed motor and blower, cycled and tested fine."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/18/2023

I replace the manifold a Tested operations no additional issues found with the dishwasher at this time. Everything is working properly. No leaks.

We serviced a

GE WALL OVEN

Model CT9050SH1SS

Near West Springfield, MA 01089

Mike K.

Job Details: 08/18/2023

"Replaced fan and sensor, tested on bake and preheated to 350 fine, fan working and good air flow out front of unit."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clover, SC 29710

Mitch H.

Job Details: 08/18/2023

Checked and tested dishwasher. User interface lights up but will not run cycle or enter diagnostics. Requesting P&A for control.; rqstng P&A on 1 W10906426 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Cornelius, NC 28031

Mark C.

Job Details: 08/18/2023

Customer states unit has started leaking after a filter change. Found water leaking on the floor due to a cracked defrost drain pan. Quoted 323.35; ordrng 1 W10877573 (Drain pan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/18/2023

"Complaint cannot remove bin I found bin is broken. I was able to get been completely removed, but will need a new bin to completely fix. No additional issues found plastics, broke due to normal operation. ; ordrng 1 W11185686 (Ice bin)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/18/2023

"Complaint light switch in freezer not allowing lights to turn on. I found that when freezer light was having the issue, so was the fresh food section switch both lights in fresh food zone and freezer zone would not turn on when either door was opened. I suspect light module is the cars are the issue light module is a delay, style light module slow fade. Customer installed lights that were aftermarket lights. Recently light switch is hard firmed in place cannot remove switch without damaging liner. If it is the switch and not the light module unit, not repairable."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/18/2023

"I found right hand side leg was bent in words, somehow causing rope, string to fray and break causing door to fall. I adjusted frame tested operations, was able to straighten the frame completely. No additional issues found at this time after replacing kit. ; used 1 8194001 (DOOR LINK KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Weddington, NC 28104

Jeff L.

Job Details: 08/18/2023

Found the touch panel sometimes responds and then sometimes it dont. Gonna order console and call customer when part comes inPart#W11294856; ordrng 1 W11318817 (Control panel)

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLW02

Near Bloomfield, CT 06002

Chuck M.

Job Details: 08/18/2023

Installed door gasket checked ok

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near West Hartford, CT 06117

Chuck M.

Job Details: 08/18/2023

"Customer complaint is that washer console was not responding. Confirmed console is not responding. Unplugged washer for a minute and plugged it back in and ran diagnostics sequence. No response until multiple attempts. Console responded and was able to start a wash cycle. Ordered console and control P&A. ; rqstng P&A on 1 W11316623 (console) and 1 W11322901 (cntrl-elec), states that autho needed"

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