Service History 224 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/03/2023

"Complaint, icemaker is not working. I found icemaker is indeed not working. I replaced icemaker, tested operations. Customer has great water pressure. No issues with water pressure. Everything is working properly now that I replaced icemaker."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Killingly, CT 06241

Amanda R.

Job Details: 10/03/2023

Water dripping from damper holes into ff section freezer gets frosty and then ff section dosent cool siliconed perimeter of freezer

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Brooklyn, CT 06234

Amanda R.

Job Details: 10/03/2023

Complaint the first couple times using auto dry timer didnt advance the last few times advanced checked mounting of timer

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 10/03/2023

"Found wired broken off drain pump during delivery. Was able to repair and get working but needs new pump and harness ; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Lower harness), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 10/03/2023

Customers complaint is microwave sparking. Customer had the 2nd try in for 2 stage cooking. Its not recommended to have the second rack in while cooling on only 1. Called tech support and documented my findings. SR7737469722 quoted customer service call fee as this is considered customer abuse per whirlpool. Customer will call customer care to discuss warranty. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Manchester, CT 06040

Jeremy B.

Job Details: 10/03/2023

I stalled new compressor pulled vacuum then recharged with 56 g of R600A please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Manchester, CT 06040

Jeremy B.

Job Details: 10/03/2023

Dryer not heating and making a thumping noise. Found vent clogged outside at exhaust flap. Found open high limit and lots of lint build up inside. Cleaned the dryer and installed a thermal kit. Tested all checks ok. Luvers getting stuck. Recommend replacing. ; used 1 279816 (THERMAL KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Worcester, MA 01602

Angel R.

Job Details: 10/03/2023

Found dent on RC door as well as as rear panel. Will order new ones.; ordrng 1 LW10636410 (dor-fip) and 1 W11476772 (Panel)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Worcester, MA 01605

Angel R.

Job Details: 10/03/2023

"Installed latch, tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Worcester, MA 01605

Angel R.

Job Details: 10/03/2023

"Installed new damper motor, tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Millbury, MA 01527

Angel R.

Job Details: 10/03/2023

"Found vibration noises coming from condenser and compressor, tried to make adjustments but will need to order some mastic gum.; ordrng 1 212643 (sealer-gum)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Grafton, MA 01536

Angel R.

Job Details: 10/03/2023

"Installed fan motor, tested ok.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Grafton, MA 01536

Angel R.

Job Details: 10/03/2023

"Customer is on propane and complaint of flames being a bit too low. Verified propane conversion took place, attempted to adjust flames but on this model a 2mm flat head is needed and I do not have one that small. Eye glass screw driver kit were not long enough. Will need to return to adjust.; cstmr sgnd Dsclmr"

We serviced a

SAMSUNG RANGE

Model NE63A6711SS/AA

Near Worcester, MA 01606

Chris B.

Job Details: 10/03/2023

Replaced part and unit running normal. Burner is now cycling through properly.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near Worcester, MA 01609

Chris B.

Job Details: 10/03/2023

Complaint that the unit is leaking water from the bottom front and back. Found Load and Go feature on but they dont use it at all. Found debris at the bottom of the door glass. Hoses needed adjustment. Found no more leaks after running two diagnostic test. Removed debris and unit running normal.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Wolcott, CT 06716

Ruben C.

Job Details: 10/03/2023

Checked unit found door hinges broken cuasing door to fall ordering hinges; ordrng 1 W11573703 (Hinge left) and 1 W11573702 (Hinge right)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Windham, CT 06280

Amanda R.

Job Details: 10/03/2023

Making metal on metal noise keys stuck in bellow removed showed customer how to clean bellow and check drain catch every couple months

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Enfield, CT 06082

Gary V.

Job Details: 10/03/2023

"Installed new control and thermistor, cycled back on, please allow 48 hours for temps to regulate. Customer was not available to inform about survey coming via email from whirlpool."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Enfield, CT 06082

Gary V.

Job Details: 10/03/2023

"Inspected and found tub hub stripped and wash plate seized, will order parts and return. Customer needed next Monday pm slot.; ordrng 1 W10752283 (Wash plate) and 1 W10528947 (Hub)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Holyoke, MA 01040

Mike K.

Job Details: 10/03/2023

"Unit under 1yr wp warranty, took photo of receipt. Cs questioned whether burners are working properly, back element and rf he thinks are too weak, Lf to strong. Tested and they are working properly.Doesnt think steam clean is working properly. Tested and verified a max temp up to 350. Water is steaming.Explained operation to customer as stated in manual."

We serviced a

LG WASHER

Model WM3700HWA/02

Near Chicopee, MA 01020

Mike K.

Job Details: 10/03/2023

"Cs would like to replace the bellow, original is molded and leaking.; ordrng 1 MDS66290801 (Bellow)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHF2366PFBA

Near Chicopee, MA 01020

Mike K.

Job Details: 10/03/2023

"Leaking from clogged evap drain. Hose was clogged, had to remove and flush out. Removed ice build up."

We serviced a

JENN-AIR RANGE

Model JES8850AAB

Near Chicopee, MA 01020

Mike K.

Job Details: 10/03/2023

"1.1k ohm at room temp measured on oven sensor, per tech sheet measuring where it should. F1-1 too hot, f3-1 shorted or open sensor. In diagnostics it shows reading as 75 for temp. So an intermittent failure.With sensor measuring properly would quote for control. Control no longer available.Also has a broken door spring (74011142 $106.20) but with control unavailable no sense in repairing."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Fort Mill, SC 29708

Mitch H.

Job Details: 10/03/2023

"Tested oven, found both bake and broil elements operating properly. Checked temperatures and calibrated oven. Oven operating properly and as designed."

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS11

Near Charlotte, NC 28216

Robert A.

Job Details: 10/03/2023

"Cx complaint that the units oven is not working. I inspected the unit to confirm the complaint. I found the MW works fine. I found no error codes. I started a bake cycle and no heat was produced. I started a broil cycle as well, still no heat. I ran convert bake, no heat but the fan did rotate. The unit needs a new control and UI to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11179310 (Control board) and 1 W11093254 (UI panel)"

We serviced a

SAMSUNG MICROWAVE

Model ME21M706BA

Near South Windsor, CT 06074

Jeremy B.

Job Details: 10/03/2023

"Installed new magnetron and tested microwave still not heating. Needs new cap, diode, and transformer. ; rqstng P&A on 1 DE91-70063D (Diode) and 1 DE26-00126A (Transformer) and 1 DE96-00269A (Capacitor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 10/03/2023

"Customer states that the unit takes too long to wash, says it takes 2 hours 20 min with 30min pre soak. Around 1 hour 50 min without pre soak, this on Jeans or Whites settings with extra rinse, deep water. Ran service test, no error codes and unit working properly, ran quick wash while calling techline. Tech line said that that time on normal heavy duty, whites and colors will run from one hour to two hours. Without 30min presoak. Unit is working as designed. Sr#7737468208 informed customer unit is working as designed. Customer didnt like that answer. Said he was going to call whirlpool."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Lincolnton, NC 28092

Ryan S.

Job Details: 10/03/2023

"Customer complained unit wouldnt spin out clothes, then filled and shut off, wouldnt work after. Upon arrival unit was unplugged and full of water. Plugged unit in and it started to drain. Ran service diagnostics. F7e1 basket speed fault error stored. Visually inspected under unit and found oil leaking from capacitor. Replaced cap from ts. Ran Manuel service mode and all functions including spin and agitate working properly. Verified proper operation. Customer had a parts and labor authorization. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Iron Station, NC 28080

Ryan S.

Job Details: 10/03/2023

Returned to install new upper rack. Installed rack and took pictures. Showed customer to inspect. Verified proper operation.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Cramerton, NC 28032

Ryan S.

Job Details: 10/03/2023

"Customer complained unit running constant on auto dry at cool down. Said it is intermittent, Ran unit and unit is heating properly with proper voltage to unit. Foudn heating element is cycling at proper temps. Ran cool down and unit shut off , and dryer test kit showed proper air flow through unit. Checked vent outside also. Unit is working as designed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Belmont, NC 28012

Ryan S.

Job Details: 10/03/2023

Customer complained timer is broken. Upon arrival confirmed complaint. Ordering timer and timer knob. Informed customer part is special order and office will call to schedule return call when part comes in. ; ordrng 1 W11685947 (Timer) and 1 W11675852 (Timer knob)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Agawam, MA 01030

Mike K.

Job Details: 10/03/2023

"Cs said the unit now no longer spins and unplugging/plugging doesnt fix problem like before.Replaced motor and capacitor per tech line instructions. Put unit into drain and spin cycle and working properly.cancelled and stoped fine, ran normal cycle. Went through sensing and filling fine, went into wash cycle fine.; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Southwick, MA 01077

Mike K.

Job Details: 10/03/2023

"Replaced heating element and spray arm, unit had to be ipulled out to access, electrical line disconnected. Reinstalled and unit testing fine with no leaks found.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Southwick, MA 01077

Mike K.

Job Details: 10/03/2023

"Gasket has again started not sealing, has been reformed twice and then works for awhile. Replaced gasket and in process found door rails did not go in fully, once each was pushed in they went into new position fine. Original position was about flush with rf doors, now fr door goes in farther and much tighter seal."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/03/2023

I replaced ice maker I tested operation no additional issues found. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lexington, NC 27292

Vincent O.

Job Details: 10/03/2023

Installed new tub. Tested and verified proper operation. No leaks. All functions check ok.

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Salisbury, NC 28146

Vincent O.

Job Details: 10/03/2023

Found suspension broke and tub is not secure. Order and replace suspension ; rqstng P&A on 1 W10780045 (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Longmeadow, MA 01106

Gary V.

Job Details: 10/03/2023

"Inspected and found no problems or noises, cycled unit thru diagnostics and didnt see any faults. All functions test normal at this time.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Springfield, MA 01108

Roger R.

Job Details: 10/03/2023

Found unit working normal at this time. Ran diagnostics and found no errors. Instructed on usage and cycle times.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TD0

Near Springfield, MA 01119

Roger R.

Job Details: 10/03/2023

"Found defrost drain frozen and backing up into freezer. That caused air flow blockage. Cleared and checked, all okay."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Monson, MA 01057

Roger R.

Job Details: 10/03/2023

Found drain pump not working. Replaced with new and unit working normal now.

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5241SR/AA

Near Brimfield, MA 01010

Chris B.

Job Details: 10/03/2023

Replaced all parts and unit running normal. No leaks detected. Ran a ice maker test and cycled through correctly. Mentioned to the customer to keep an eye on the freezer and fresh food sections for the next few days.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Charlotte, NC 28215

Robert A.

Job Details: 10/01/2023

"Cx complaint that the unit is making a weird winding noise as it start and when it stops. I inspected the unit to confirm the complaint. The unit heats tumbles and has good airflow. The noise stops a few seconds after the cycle starts, then returns once the cycles stops as the drum slows down. The unit needs a new motor and blower wheel to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Charlotte, NC 28211

Robert A.

Job Details: 10/01/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS05

Near Charlotte, NC 28277

Robert A.

Job Details: 10/01/2023

Cx complaint that the units LR burner is not working. I inspected the unit to confirm the complaint. I found all other burners work fine. I removed the cooktop and found the LR electrode disconnected. I secured the connector and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Matthews, NC 28105

Robert A.

Job Details: 10/01/2023

Cx complaint that the units UI is intermittent in responses and discoloration and rust near the control panel. I inspected the unit to confirm the complaint. I found the UI lights are on but it does not correspond with the selection. The quick button does not work well either. The unit needs a new UI to resolve the issue. Im ordering the entire door to avoid damages when trying to remove the old UI.; ordrng 1 W11659651 (Stainless door)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Matthews, NC 28105

Robert A.

Job Details: 10/01/2023

"Cx complaint that the units oven is not heating. I inspected the unit to confirm the complaint. I found the burner head heat fine. I checked the ignitor connector, it was fine. I checked incoming power to the ignitor, there was 0 v. I checked the control and found a loose connector. I secured the connector and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE540HOES0

Near Charlotte, NC 28215

Robert A.

Job Details: 10/01/2023

Cx complaint that the units oven is not heating. I inspected the unit to confirm the complaint. The cooktop burners work fine. I checked the element and it has damage and needs to be replaced to resolve the issue. My TS says I have 1 but its not on my van. Im ordering the part for the return visit.; ordrng 1 W10779716 (Bake element)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB0

Near Charlotte, NC 28213

Robert A.

Job Details: 10/01/2023

"Cx complaint that the units oven does not work. I inspected the unit to confirm the complaint. I found the cooktop works fine. I tested the bake and broil functions, heats was produced but it was only from the broil element even in bake mode. The unit needs a new control board and bake element to resolve the issue. Im ordering the parts for the return visit.There is a card on file used for the service call. The person on site did not know whose card it was so I did not charge it for the repair. He tried to call his mom but got no response. The cx will call in to confirm the card use and order the parts.; ordrng 1 W11122555 (Control board) and 1 WPW10308477 (Bake element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model n/a

Near Charlotte, NC 28213

Robert A.

Job Details: 10/01/2023

"Cx complaint that the unit is not running/cooling. I inspected the unit to confirm the complaint. The wall outlet has good polarity and the light are on. The unit needs a new thermostat to allow the SS to run. Im ordering the thermostat and knob to resolve the issue.; ordrng 1 WP819470 (Thermostat), rqstng P&A on 1 836482 (Temp knob)"

We serviced a

KITCHENAID OVEN

Model KOSE507ESS21

Near Charlotte, NC 28269

Robert A.

Job Details: 10/01/2023

I installed the ordered part control and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Mooresville, NC 28117

Vincent O.

Job Details: 09/30/2023

Found clunking noises coming from turntable motor. Order and replace turntable motor. ; ordrng 1 W10642989 (Motor) and 1 W11245707 (Coupler)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Davidson, NC 28036

Vincent O.

Job Details: 09/30/2023

Found convection element hanging. Support clip broken. Order and replace clip. All other functions check ok. ; ordrng 1 W10909479 (Support)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newington, CT 06111

Ruben C.

Job Details: 09/30/2023

Replaced latch tested operation normal ran spin normal latch is locking normally diagnostics normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newington, CT 06111

Ruben C.

Job Details: 09/30/2023

Checked unit found missing adjuster screw on right roller also found refrigerator door is warping out at the top has gap between door and seal gave cust estimate for door and all parts for right roller also for a helper if no one is able to help tilt unit back all food must be out of unit cust will think about repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Simsbury, CT 06092

Ruben C.

Job Details: 09/30/2023

Checked unit things in left ref vegetable draw freezeing have informed to try keep things in ref section to not block air flow and increased temp 2 degrees cust will observe for 24 hours

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Charlotte, NC 28213

Vincent O.

Job Details: 09/30/2023

"Installed new evap. Pulled vacuum and checked for leaks. Found small pinhole leak at Schroeder valve. Replaced valve. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W10507884 COMPRESSOR , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, NC 28269

Vincent O.

Job Details: 09/30/2023

Found broken wires at drain pump causing unit to not complete cycles. Repaired wiring. Tested and verified proper operation. All functions check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS02

Near Torrington, CT 06790

Ruben C.

Job Details: 09/30/2023

Replaced filter housing and ice maker filter housing functioning normal and ice maker harvesting normally called for water ; dspstn on spec-tagged invntry: 1 W10884390 ICE MAKER

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Bristol, CT 06010

Ruben C.

Job Details: 09/30/2023

Replaced control and ui panel tested operation normal ran diagnostics normal heated normally

We serviced a

MAYTAG DRYER

Model MED7230HC2

Near Bristol, CT 06010

Ruben C.

Job Details: 09/30/2023

Replaced motor blower and installed clip on vent tested operation normal ran cycle normal

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Charlotte, NC 28269

Vincent O.

Job Details: 09/30/2023

"Had customer plug in unit on the way to home. Found compressor is not operating properly due to faulty inverter. Compressor will run for a few minutes and shut off. Inverter starts flashing. Compressor kicks back on after 1-2min and repeat. New compressor did not come with inverter. Inverter will need to be replaced. ; ordrng 1 W11567494 (Inverter), dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Suffield, CT 06078

Gary V.

Job Details: 09/29/2023

"Inspected and found unit not defrosting, heater open and ordering main acu as well. Will call customer for return date. Cleared ice out for temporary use.; ordrng 1 W11650660 (Defrost heater) and 1 W11566851 (Main acu)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Granby, CT 06035

Gary V.

Job Details: 09/29/2023

"Inspected and no problems with unit, customer had off balance load and advised about correct loading. Cycled and everything tested fine."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near East Hampton, CT 06424

Jeremy B.

Job Details: 09/29/2023

Installed new parts then ran calibration then self test all checks ok ; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Bristol, CT 06010

Ruben C.

Job Details: 09/29/2023

Checked unit found no response on panel no led on control getting 120 volts to control ordering control and facia panel; ordrng 1 W11478524 (Panel) and 1 W11624938 (Control)

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Coventry, CT 06238

Amanda R.

Job Details: 09/29/2023

Making a noise while spinning shifter fault replaced actuator calibrated unit sounds normal during drain and spin ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Manchester, CT 06040

Amanda R.

Job Details: 09/29/2023

"Installed start relay compressor turned on set temps at recommended exp,Agnes need to wait until water bottle freezes before putting food in it"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Mooresville, NC 28115

Vincent O.

Job Details: 09/29/2023

Found unit doa. Replaced main control. Unit still not turning on. Tested and verified proper proper power supply to control order and replace control and console. Customer wants vinny only. ; ordrng 1 W11112656 (Console) and 1 W11400681 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Mooresville, NC 28117

Vincent O.

Job Details: 09/29/2023

Arrived at home. Customer states that unit does not need service and has begun to work properly. Also states that there is warranty coverage through RAC. No way to validate. Customer refuses service. Please bill accordingly ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Manchester, CT 06040

Amanda R.

Job Details: 09/29/2023

"The bottom wash arm not rotating upper rack missing clips heater element rusting ; rqstng P&A on 1 WPW10082853 (Clip) and 1 W10703867 (Element) and 1 W10860176 (Wash arm), states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Huntersville, NC 28078

Mark C.

Job Details: 09/29/2023

Installed new level sensor and valve unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Hartford, CT 06106

Ruben C.

Job Details: 09/29/2023

Could not install parts unit has been infested with roaches took parts back

We serviced a

GE DRYER

Model GFT14ESSL0WW

Near West Hartford, CT 06119

Ruben C.

Job Details: 09/29/2023

Installed run capacitor tested operation normal motor started imediately started heating

We serviced a

MAYTAG DISHWASHER

Model WDT740SALZ0

Near Gastonia, NC 28054

Ryan S.

Job Details: 09/29/2023

"Panel ordered by previous tech was wrong panel. Had to correct model number, unit is new build and unoccupied. Ordering stainless panel. Informed customer office will call when part comes in. ; ordrng 1 W11461694 (Stainless panel)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Gastonia, NC 28052

Ryan S.

Job Details: 09/29/2023

Customer complained unit wont start wont drain. Found bad pump. Replaced from ts. Reassembled and verified proper operation. ; used 1 W10876600 (DRAIN PUMP) from stock

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Bessemer City, NC 28016

Ryan S.

Job Details: 09/29/2023

Customer complained unit wouldnt start or drain. Upon arrival unit was full of water. Found drain pump error. Foudn drain pump harness. And bottom of pump torn off. Ordering harness and pump. Scheduled return call 10-4-23 am. ; ordrng 1 W11591637 (Harness) and 1 W11399437 (Pump)

We serviced a

GE REFRIGERATOR

Model PDS18SBMARBS

Near Stanley, NC 28164

Ryan S.

Job Details: 09/29/2023

Retuned to install evap fan. Installed part and reassembled unit. Verified proper operation.

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Lexington, NC 27295

Vincent O.

Job Details: 09/29/2023

"Arrived at home. Home owner states that unit has been completely swapped. Unable to reach builder contact. Spoke with office and JY also unable to reach builder. Unable to leave message, states voicemail full. Completing ticket. Customer will need to call whirlpool if service is needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Lexington, NC 27295

Vincent O.

Job Details: 09/29/2023

Installed new chute and coupler. Tested and verified proper operation. Ice dispensing properly. All functions check ok.

We serviced a

JENN-AIR OVEN

Model JMC2430DS01

Near Tolland, CT 06084

Amanda R.

Job Details: 09/29/2023

"Throwing f2e1 nothing will function on console needs new stainless console ; rqstng P&A on 1 W11229663 (Console), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Tolland, CT 06084

Amanda R.

Job Details: 09/29/2023

Complaint that unit dosent lock at all started drain and spin locked immediately explained in wash cycles it only locks on rinse and spin no error codes

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near West Hartford, CT 06110

Ruben C.

Job Details: 09/29/2023

Checked unit found tub is off center cuasing unit to go off balance could not get bolt off for agitator ordering basket gearcase. Washplate and bolt. Dampers were replaced by another servicer did not fix issue; ordrng 1 W11454372 (Gearcase) and 1 W11223765 (Screw) and 1 W10836692 (Agitator) and 1 W11397111 (Washplate) and 1 W11172199 (Inner basket)

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Wethersfield, CT 06109

Ruben C.

Job Details: 09/29/2023

Replaced oven element tested operation normal started heating normally element reached red started cycling; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Plainville, CT 06062

Ruben C.

Job Details: 09/29/2023

Checked unit found not latching faulty latch replaced latch tested operation normal ran component test nomal qucick wash started normally; used 1 W11394572 (Latch) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Plainville, CT 06062

Ruben C.

Job Details: 09/29/2023

Checked unit getting f7e1code motor not running checked capacitor found open replaced capacitor tested operation normal cycle normals ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/29/2023

Arrived and found that washer has a severe insect infestation. Removed back to get pictures but no work performed. Customer did not pay for service call.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Rock Hill, SC 29730

Mitch H.

Job Details: 09/29/2023

"Tested and ran diagnostics. Confirmed error code. Customer also says display will go completely out at time and shut off. Ordering console, control and display board. Checked part availability and scheduled return visit for 10/6 8-1; ordrng 1 W10915661 (Console) and 1 W11082269 (Control) and 1 W11105615 (Display board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Davidson, NC 28036

Mark C.

Job Details: 09/29/2023

Unit is not responding due to a control malfunction.; ordrng 1 W11368911 (Control)

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFF507ESS01

Near Norfolk, MA 02056

Aimee Z.

Job Details: 09/29/2023

Ran test 4 to check frost pattern fridge and freezer no frost pattern Needs to have dye dryer added to check for leaks. Labor and dye dryer not covered Recharge and compressor covered 120 months Labor isnt coveredAdvised Cust to call kitchen aid need tech that does seal system work or factory service.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Auburn, MA 01501

Aimee Z.

Job Details: 09/29/2023

Cust stated start button giving him a problem.Cut has on ft raise advised needs to be on the floorIf goes out f balance could toss washer off.Ran diagnostics error f2 e1 stuck button. Ran diagnostics runs fine; ordrng 1 W11675701 (Cntrl board)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near East Granby, CT 06026

Gary V.

Job Details: 09/29/2023

"Installed new water line heater and ran diagnostics and fill test, all functions passed and ice maker filled with water. Please allow 24-38 hours for ice production."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Grafton, MA 01536

Aimee Z.

Job Details: 09/29/2023

Bulbs out I the fridge.; ordrng 2 W11602886 (Bulbs)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Ellington, CT 06029

Amanda R.

Job Details: 09/29/2023

Not draining piece of plastic stuck in drain pump removed tested draining normally

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near East Hartford, CT 06108

Chuck M.

Job Details: 09/29/2023

Installed lid latch and tested. Washer lid is locking. Advised customer that drain pipe is restricted and could cause a long drain error.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Charlotte, NC 28214

Ryan S.

Job Details: 09/29/2023

"Customer complained of no ice , changed filter. Ran service mode and found f5 icemaker thermistor error. Ran service mode and found fan working an water dispensing to ice maker. Ordering ice maker. Informed customer office will call when part comes in. ; ordrng 1 W11658802 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Charlotte, NC 28217

Ryan S.

Job Details: 09/29/2023

"Customer complained unit stopped cooling made a noise and then the settings said 0 instead of 4: she said it was always on 4, she noticed it started cooling again and the noise was gone. Inspected and found full frost pattern with 2? freezer and 40? ref. Checked compressor, was running and not hot. Unplugged unit twice and both times compressor started quietly. Found coils were dirty so cleaned them for the lady. Informed customer unit is working as designed. Could have been a power drop from outage but unit is working as designed. Verified proper operation."

We serviced a

ROPER DRYER

Model RED4440VQ1

Near Charlotte, NC 28273

Ryan S.

Job Details: 09/29/2023

Customer complained of no heat. Found power proper 240v. Found all fuses and heater have proper resistance. Foudn only partial voltage coming from timer. Needs new timer. Ordering timer. Also found blockage in exhaust line. Informed customer she will need to get exhaust cleaned in home before operation. Scheduled return call for 10-4-23; ordrng 1 WPW10185972 (Timer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Lexington, NC 27295

Vincent O.

Job Details: 09/29/2023

Found ice maker not getting water. Motor sounds like dump truck. Replaced ice maker. Tested. Still no water. Water is good at the dispenser. Order and replace valve and harness. ; ordrng 1 W11546685 (Valve) and 1 W11661849 (Harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Waxhaw, NC 28173

Mitch H.

Job Details: 09/29/2023

"Tested and ran diagnostics, found multiple error codes F7E1 wash motor, F8E2 inlet valve, and F9E1 drain. Requesting P&A for pump/motor assembly and inlet valve. Called, checked part availability, scheduled return visit for 10/4 8-1; rqstng P&A on 1 W11416362 (Pump/motor) and 1 W11434044 (Valve)"

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