We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Robert A.
Job Details:
11/20/2023
"Cx complaint that the unit is still randomly turning off. I inspected the unit to confirm the complaint. At the moment the unit is cooling fine. I ran multiple major load tests: evap motor, compressor, defrost heater, ice box fan & IM. None of the test triggered the issue. The cx has a videos, the lights flicker during the issues. The unit is on a dedicated line without GFCI. I called techline and was on hold for 40 min, I will call again later today. Im ordering a new control and UI panel to resolve the issue.; ordrng 1 W11224256 (Control board) and 1 W11636543 (UI control)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Berlin, CT 06037
Jimmy R.
Job Details:
11/20/2023
"Checked over unit and found water had been leaking from under machine, ran unit threw a wash cycle and found water would leak when unit drained. Checked drain line and found drain had gotten a pin hole from rubbing on floor advised customer on drain line and quoted for new drain hose, fixed hose for now advised customer they will need to get a new drain line. Ran a calibration and unit is washing and running to factory specs"
We serviced a
WHIRLPOOL RANGE
Model JDS9860AAP
Near Wolcott, CT 06716
Jimmy R.
Job Details:
11/20/2023
"Tested unit and found top right side burners would not light found gas flowing but no spark, swapped over burner assemblys and it started working. Removed burner and disassembled tightened up ignitors and cleaned reinstalled and all burners are now lighting and operating to proper specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Indian Trail, NC 28079
Jeff L.
Job Details:
11/20/2023
The doors are not level and I tried adjusting and the doors wouldnt line up and the bottom of both doors seem to be warped a bit gonna order 2 doors for good repair.. advised customer to inspect doors then call office to schedule.Part#W11377266Part#W11377271; ordrng 1 W11377266 (Fresh food door) and 1 W11377271 (Freezer door)
We serviced a
KENMORE REFRIGERATOR
Model ="106.50569992"
Near Charlotte, NC 28277
Jeff L.
Job Details:
11/20/2023
Replaced all parts I ordered no leaks were present turned on ice maker and cycled it and tested water thru the door all operations are normal.Call complete
We serviced a
WHIRLPOOL RANGE HOOD
Model UXI200DYS
Near Charlotte, NC 28210
Jeff L.
Job Details:
11/20/2023
Replaced exterior blower motor unit ran and checked okCall complete
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ05
Near Waterbury, CT 06710
Jimmy R.
Job Details:
11/20/2023
"Installed new door and gasket heated door gaskets to creat a good seal and found freezer door top pushed in further then fridge door tried to heat gasket to get door to sit normally but it would not go back unit is going to need a new fridge side door now will order. Parts tentative p/a ; ordrng 1 LW10912110 (Fridge door) and 1 W11223753 (Nameplate), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Monson, MA 01057
Roger R.
Job Details:
11/20/2023
"Found unit with a failed lid lock assembly. After installing new lid lock and testing I I found the belt was stretched and squealing when ramping up in spin mode. Also installed new belt. ; used 1 W11307244 (DOOR LOCK), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Springfield, MA 01104
Roger R.
Job Details:
11/20/2023
Installed new tub cover due to damage from tub that was produced incorrectly. Ran calibration test at end.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rocky Hill, CT 06067
Chuck M.
Job Details:
11/20/2023
Installed seal and gasket. Tested and no leaks found. ; dspstn on spec-tagged invntry: 1 W11483553 GASKET
We serviced a
WHIRLPOOL RANGE GAS
Model WFG505M0MBB2
Near Worcester, MA 01604
Angel R.
Job Details:
11/20/2023
"When removing protective plate behind unit found a couple roaches, see quick pics. Customer will need to contact exterminator before any work can be done. Found igniter not glowing, all other functions ok, likely needs new ignitor."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Robert A.
Job Details:
11/20/2023
"Cx complaint that the unit shakes aggressively while it spins. I inspected the unit to confirm the complaint. I found an error code: f0e2. I cleared the code and ran a service cycle. All components passed but the basket heavily shook during spin. The unit is level and stable, the suspension rods need to be replaced. Im ordering the part for the return visit.; ordrng 1 W10780045 (Suspension rods)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
11/20/2023
"Customer complained unit wont shut off lights and wont start. Found control Ui will come on when plugged in but wont shut off. Wont start load or go into diagnostics. Found capacitor bad also. Needs new control, UI, and capacitor. Called safety to report. Says they will cover trip and parts only. Quoted $255.73 for repair. #m19ft10wp1. Sr#7737810691 customer didnt want to repair at this time."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Northbridge, MA 01588
Angel R.
Job Details:
11/20/2023
"Installed board, tested ok. Calibrated and ran test cycle."
We serviced a
BOSCH DISHWASHER
Model SHSM63W52N/20
Near Enfield, CT 06082
Gary V.
Job Details:
11/20/2023
"Inspected and found unit intermittently powering on, ohmed power button and tested fine. Unit has an internal loose connection or defect in electronics, unit has floor installed in front of it and needs to be made accessible for complete diagnostic. They will call if need be."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Mount Holly, NC 28120
Robert A.
Job Details:
11/19/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Charlotte, NC 28269
Robert A.
Job Details:
11/19/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28269
Robert A.
Job Details:
11/19/2023
"Cx complaint that the unit shakes and vibrates a lot while running. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared the code and ran a service cycle, all components passed with no obvious issue. According to the service pointer (W11684122). The basket needs to be replaced. Im ordering Th part for the return visit.; ordrng 1 W11172199 (Spin basket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS
Near Charlotte, NC 28227
Robert A.
Job Details:
11/19/2023
"Cx complaint that the units RC is not cooling well. I inspected the unit to confirm the complaint. I found the temps at 46/-2, they were set to 34/0. The unit is making ice, the fans are working fine. The unit is needs a new RC evap fan to resolve the issue. I recommend a control board as well. I quoted the cx for the parts, however the control board is listed as no longer available. I collected the service call fee by CC."
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHW08
Near Charlotte, NC 28208
Robert A.
Job Details:
11/19/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the IM in the off position, I turned on the IM and attempted a harvest but nothing responded. The IM is getting 121v, I unplugged the IM and cycled the power. The IM worked and completed a harvest cycle. The IM stalls and may need to be replaced. I quoted the cx for the replaced part and collected the service call fee by CC."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Charlotte, NC 28214
Robert A.
Job Details:
11/19/2023
"I only have the element. I ordered the control board as well. I called Jenn at the NC office In the home and scheduled the appt for tues 11/21. ; ordrng 1 W11594224 (Control board), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28052
Ryan S.
Job Details:
11/18/2023
Customer complained unit wont work. Found unit has infestation of bugs. Informed customer warranty void and left.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Gastonia, NC 28052
Ryan S.
Job Details:
11/18/2023
"Returned to replace parts ordered. Installed switches and knob, verified proper operation."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gastonia, NC 28054
Ryan S.
Job Details:
11/18/2023
"Customer complained unit squealing. Found faulty drum wheel . Replaced both drum wheels, pully and belt from dryer repair kit. Ran unit and unit now quiet. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Gastonia, NC 28054
Ryan S.
Job Details:
11/18/2023
Customer complained unit not spinning out water. Ran service diag and no error codes stored. Ran test mode and unit went through all tests including 820rpm spin. Found shocks weak. Ordering new shocks. Informed customer office will call when parts come in. ; ordrng 4 W11316766 (Shock)s
We serviced a
WHIRLPOOL COOKTOP
Model KCGS550ESS05
Near Denver, NC 28037
Ryan S.
Job Details:
11/18/2023
Unit is a new build. Not occupied. Compliant of gas leak. Gas was off. Turned off gas and heard leak. Opened up top cover and found perforation in main manifold pipe. Needs new manifold assembly. Ordering part and informed customer office will call when part comes in. ; ordrng 1 W10682072 (Manifold assembly)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Blacksburg, SC 29702
Mitch H.
Job Details:
11/18/2023
"Tested and ran diagnostics. Found F1E1 and F1E2 error codes. Ran component tests, all test good. Customer says for 2 days washer wouldnt power on and no response from any inputs. He tried unplugging unit several times but had same result. Tried again yesterday and washer powered up and worked. Ordering main control. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11614514 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Denver, NC 28037
Ryan S.
Job Details:
11/18/2023
"Customer complained handle broken, found handle wont tighten. Replaced from pre id ts. Took picture of new handle installed ."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Davidson, NC 28036
Vincent O.
Job Details:
11/18/2023
Found unit infested with bugs. Warranty void. Unit will need new control to repair minimum. Customer will contact rac for resolution.
We serviced a
JENN-AIR OVEN
Model JJW3830WR00
Near Charlotte, NC 28269
Vincent O.
Job Details:
11/18/2023
Ran diagnostics and verified f6e6 error. Unit does not respond to commands. Contro part ordered is display only and will not resolve issue. Unit will need entire touch pad. Special order. Customer ok with doing different color. Customer will call Monday for part research.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Huntersville, NC 28078
Vincent O.
Job Details:
11/18/2023
Found compressor seized. Humming and clicking. Faulty compressor causing no cool condition. Order and replace compressor. Parts and labor covered. ; ordrng 1 W11370574 (Compressor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Huntersville, NC 28078
Vincent O.
Job Details:
11/18/2023
"Installed new power board, and main control. No resolve to pantry control. Pantry control still not active. Tested power supply from control. Power coming in from control. No power to panty control. Also found when tapping system found no Freon indicating leak. Hooked up gauges and found unit running in vacuum. Dumped system and pumped with nitro. Bubble tested all joints. Unable to find leak. Ordering both evaps and drawer harness. Please allow ample time to complete job. 3hrs. ; ordrng 1 W11492867 (Evap) and 1 WPW10608485 (Evap) and 1 W11170612 (Harness), dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR and 1 WPW10675033 CNTRL-ELEC"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Rock Hill, SC 29732
Mitch H.
Job Details:
11/18/2023
"Tested and ran diagnostics. No stored error codes. Ran manual tests, all components tested good. Tub does have excessive movement, needs suspension kit. Quoted customer for repair. They want to think about it. Advised them quote would be good for 7 days. Collected for service call ck# 8647"
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Rock Hill, SC 29732
Mitch H.
Job Details:
11/18/2023
"Disassembled washer, replaced drive motor, checked Lovejoy coupler, intact and good. Installed new motor and agitator. Tested, washer operating properly."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Fort Mill, SC 29715
Mitch H.
Job Details:
11/18/2023
"Tested and found center burner valve shutting down if you turn to simmer. Also found burner head not distributing flame correctly, one section not burning. Quoted customer for repair and saved estimate. He is going to think about it and let us know. Collected for service call"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Fort Mill, SC 29708
Mitch H.
Job Details:
11/18/2023
"Removed and replaced console and control. Reassembled, tested, all functions operating properly."
We serviced a
KITCHENAID VENTHOODS
Model KVUC606KSS0
Near Tega Cay, SC 29708
Mitch H.
Job Details:
11/18/2023
Tested and found no power out f control to lights or motor. Hood has proper incoming voltage. Ordering control.; ordrng 1 W11516463 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mooresville, NC 28117
Vincent O.
Job Details:
11/18/2023
Found customer complaint is door panel rusting on top. This is cosmetic and not covered. Provided part number and contact information for whirlpool. Customer will try to get autho.
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Mooresville, NC 28117
Vincent O.
Job Details:
11/18/2023
Installed new control and panel. Tested and verified proper fill levels and operation. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Mooresville, NC 28117
Vincent O.
Job Details:
11/18/2023
Installed new stops. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Mooresville, NC 28115
Vincent O.
Job Details:
11/18/2023
Found unit runs for split second and completely shuts off. Found f2e2 error. Hmi disconnect. Checked and verified connections are seated properly. Order and replace control and hmi. ; ordrng 1 W11413567 (Hmi) and 1 W11618917 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Clover, SC 29710
Mitch H.
Job Details:
11/18/2023
"Upon arrival, opened box with pump/motor. Found new part did not have all the packing material and appears to have been returned. Missing part of rear mounting bracket and wire retainer broken off. Returning part and reordering.; ordrng 1 W11460945 (Pump/motor)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Clover, SC 29710
Mitch H.
Job Details:
11/18/2023
"Tested and ran diagnostics. Found F0E2 error code. Tested, all other components checked good. Ordering pressure switch and hose.; ordrng 1 W11316246 (Pressure switch) and 1 W11456953 (Hose)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
11/18/2023
"Customer complained unit dispenser drawer broken. And fabric softener not dispensing. Ran service mode and softener valve not opening. Ordering inlet valve and dispenser drawer. Informed customer office will call when parts come in. ; ordrng 1 W11178180 (Dispenser) and 1 W11595805 (Valve), dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
11/18/2023
Customer complained unit leaking. Ran unit and checked bellow for tears. No tears found. Looked under and behinds unit and no loose hoses or holes in hoses or tub. Ran unit for 15 min on heavy duty. No leaks. Ran service mode and ran all valves and no leaks. Filled unit to capacity and drained. No leaks and drain line draining in home properly. The only signs of water marks are below dispenser inside and outside. Ordering new dispenser drawer. Informed customer office will call when part comes in. ; ordrng 1 W11524105 (Dispenser)
We serviced a
WHIRLPOOL WALL OVEN
Model KEBC147KWH06
Near West Springfield, MA 01089
Roger R.
Job Details:
11/17/2023
Unit off temperature. Will need a new oven sensor. Quoted $99.95 for part and $80 labor rate with coupon PICK UP PART AT OFFICE ; ordrng 1 WPW10131825 (Sensor)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
11/17/2023
"Customer complained oven not working, surface burners do. Ran bake and ignitor not clicking or getting signal to start. Ordering control board, spark module board and ignitor. Schedule return for 11-27-23 am ; ordrng 1 WP9758079 (Ignitor) and 1 W11159621 (Control) and 1 W11162730 (Spark board)"
We serviced a
WHIRLPOOL OVEN
Model KEMS308SSS04
Near Mount Ulla, NC 28125
Vincent O.
Job Details:
11/17/2023
Found bake element open causing slow heat. Also found broil element worn and not glowing properly. Customer would like to replace both. ; ordrng 1 WPW10207398 (Bake Element) and 1 WP9760774 (Broil)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBZFL30IGX00
Near Cornelius, NC 28031
Vincent O.
Job Details:
11/17/2023
Installed new seal and ice maker.
We serviced a
ADMIRAL REFRIGERATOR
Model HMG211467
Near Enfield, CT 06082
Mike K.
Job Details:
11/17/2023
"Door had fallen off, cs had parts that had come off, too screw of lower hinge had broke in half with remainder in screw hole but was able to get to screw in fairly securely, remounted door and functional. Door gasket is torn and unavailable."
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Norwich, CT 06360
Amanda R.
Job Details:
11/17/2023
Replaced dispenser and attached handle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Griswold, CT 06351
Amanda R.
Job Details:
11/17/2023
Model number wasnt dispatched correctly
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Bristol, CT 06010
Ruben C.
Job Details:
11/17/2023
Replaced control latch and drain pump unit does not keep draining now but panel is not working ordering encoder and facia ; ordrng 1 W11627516 (Encoder) and 1 W11561182 (Facia)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EWH3
Near Plainville, CT 06062
Ruben C.
Job Details:
11/17/2023
Rechecked unit found found motor is leaking from center spoke with Randy to get discount price on motor and labor ordering motor; ordrng 1 Wpw10605058 (Motor)
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Hartford, CT 06106
Chuck M.
Job Details:
11/17/2023
Arrived to install control panel. Wrong part ordered. Ordered control. ; ordrng 1 W11620526 (Control)
We serviced a
MAYTAG WASHER
Model MVW6500MBK1
Near Avon, CT 06001
Chuck M.
Job Details:
11/17/2023
Customer complaint is that washer was shaking and unbalanced. Customer was washing a heavy blanket and a dog bed. Explained unbalanced loads and weight distribution. Removed dog bed and did drain and spin cycle. Washer spun and completed cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28216
Robert A.
Job Details:
11/17/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28273
Robert A.
Job Details:
11/17/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine. The IM stalled, I cycled the IM power and it went to the home position. I replaced the IM With one from TS and ran a harvest test, it completed the harvest test with no issues. The unit is working as designed.; used 1 W11546935 (ICEMAKER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Charlotte, NC 28273
Jeff L.
Job Details:
11/17/2023
"Found the unit with a restriction needs a drier filter to make a good repair also install compressor.THE CUSTOMER WAS UPSTAIRS WORKING I CALLED OUT FOR HIM SEVERAL TIMES HE NEVER CAME DOWN. WHEN CUSTOMER CALLS IN PLEASE LET THEM KNOW THEY ARE SCHEDULED FORN11-28-23 AMPart#W107793312xtimeframe; ordrng 1 WPW10143759 (Filter) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near Millbury, MA 01527
Aimee Z.
Job Details:
11/17/2023
"Tested igniter it was cracked and burnt out, replaced with ts igniter And pre heated to 350; used 1 12400035 (Igniter) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS2
Near New Hartford, CT 06057
Chuck M.
Job Details:
11/17/2023
Installed console and tested. Dishwasher is working properly. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Charlotte, NC 28273
Robert A.
Job Details:
11/17/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29732
Mitch H.
Job Details:
11/17/2023
"Customer did not have receipt. Checked entitlement, found actual goods issue date of 5/8/23. Still in first year warranty. Tested washer, found it would not shift to agitate. Replaced shifter from t/s, retested, still will not go to agitate. No signal going to shifter. Inspected wires, no visible signs of broken wires or damage. Ordering control and harness. Checked part availability, control on b/o. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11603810 (Control) and 1 W11652038 (Lower harness), used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Fort Mill, SC 29708
Mitch H.
Job Details:
11/17/2023
"Checked and found lid strike broken. Replaced strike from t/s. Tested washer, lid locking and washer operating properly.; used 1 W11457841 (Strike) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Fort Mill, SC 29715
Mitch H.
Job Details:
11/17/2023
"Tested and confirmed issue. Inspected stator, rotor and slider, all look good. Noise coming from gear case. Requesting P&A for gear case, clutch and wash plate.; rqstng P&A on 1 W11393685 (Gear case) and 1 W10752283 (Wash plate) and 1 W10734521 (Clutch) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Fort Mill, SC 29715
Mitch H.
Job Details:
11/17/2023
"Removed and replaced lint chute, tested, still had a slight noise coming from motor. Disassembled and checked motor, found back spring clamp not positioned properly. Corrected, reassembled, tested. Now operating properly and quietly."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Torrington, CT 06790
Ruben C.
Job Details:
11/17/2023
Replaced control comp started normally set to factory recomended setting have advised cust to give 48 hours to allow for cycling of unit
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Warren, MA 01083
Chris B.
Job Details:
11/17/2023
Complaint that the unit is leaking water from the bottom front. Ran diagnostic cycle and no leaks but ran a regular quick cycle with no clothes and tub was over filling at a higher level then normal. Pressure hose is not kinked and its connected to the control board as normal. Seems that is over filling of water which damaged the old suspension. Customer mentioned that the washer did fill up high. Will order control board.; ordrng 1 W11608056 (Control Board)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ware, MA 01082
Chris B.
Job Details:
11/17/2023
Complaint that the unit is leaking water from the back. Did see water leaking while running diagnostics but found water accumulated in the water valve plate. ; rqstng P&A on 1 W11400157 (Water Valve Assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Paxton, MA 01612
Angel R.
Job Details:
11/17/2023
"Installed thermistor, power cycled the unit. Tested ok. Advised customer to keep an eye on unit over the next couple days. RC evap has not frost at all, possible system leak."
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Worcester, MA 01610
Angel R.
Job Details:
11/17/2023
"Unit working properly, vent screen clogged outside. Advised customer to clean out."
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Worcester, MA 01610
Angel R.
Job Details:
11/17/2023
"Installed new panel and wire, tested ok."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Worcester, MA 01602
Aimee Z.
Job Details:
11/17/2023
Tested heat works fine found lint in dryer and outside vent clogged Restricting the air . Cust will clean
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASNWW
Near Worcester, MA 01604
Aimee Z.
Job Details:
11/17/2023
Found drain pump humming not pumping water out Installed new drain pump and tested ; used 1 WH23X28418 from stock
We serviced a
KENMORE DISHWASHER
Model 665.13549N412
Near Franklin, MA 02038
Aimee Z.
Job Details:
11/17/2023
"Lower spray arm is broken and middle and lower not turningUsed clear door to test Needs pump and spray arm; ordrng 1 W10620220 (Wash pump) and 1 W10500354 (Lower spray arm), dspstn on spec-tagged invntry: 1 W11177741 GASKET"
We serviced a
GENERAL ELECTRIC HOME COOKING - E
Model JBS86SP4SS
Near Franklin, MA 02038
Aimee Z.
Job Details:
11/17/2023
Found power at switch inner burn doesnt work outer does and convection fan is noisy.Cant tell which switch to front right got both; ordrng 1 WB30T10130 (Front right) and 1 WB24T10029 (Switch) and 1 WB24X25013 (Switch) and 1 WB26X26500 (Mtr conv)
We serviced a
AMANA REFRIGERATOR
Model ARB905HCS
Near Franklin, MA 02038
Aimee Z.
Job Details:
11/17/2023
Bail arm was out re installed Gave Cust est on new icemaker and bail armCwa on repair
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Sharon, MA 02067
Aimee Z.
Job Details:
11/17/2023
When Cust scheduled stayed had issues with washer Found the bolt to pully threaded off and the can got caught on shield. The cam was damaged Re put on the bolt and pullyFound a bur on the cam replaced one ts and calibrated and tested ; used 1 W10721967 (Cam) from stock
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Charlotte, NC 28208
Robert A.
Job Details:
11/17/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WEGA25H0HZ0
Near Charlotte, NC 28208
Robert A.
Job Details:
11/17/2023
Cx canceled the appt at the door. I did not diagnose the unit.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Charlotte, NC 28269
Robert A.
Job Details:
11/17/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRB04
Near Burlington, CT 06013
Ruben C.
Job Details:
11/17/2023
Cust cancelling service does not want to pay
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Farmington, CT 06032
Ruben C.
Job Details:
11/17/2023
Checked unit found drain pump seized would not turn replaced drain tested unit normal; used 1 W11412291 (Drain pump) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Simsbury, CT 06092
Chuck M.
Job Details:
11/17/2023
Customer complaint is that washer is noisy in spin cycle. Customer has recording. Checked and found balance ring is loose. Ordered basket and wash plate ; ordrng 1 W11178227 (Basket) and 1 W10902814 (washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Webster, MA 01570
Angel R.
Job Details:
11/17/2023
"Ran diagnostics tests on condenser fan, compressor, baffle motor, evap fan. All sounded and tested ok. IM and valve could not be activated during test mode. Called tech line did not recommend replacing any parts. SR#7737572028"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Webster, MA 01570
Angel R.
Job Details:
11/17/2023
Found one wheel on the back right worn out and shavings all over. Replaced wheel from dryer repair kit on TS. Tested ok.; used 1 4392067 ( DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Simsbury, CT 06081
Chuck M.
Job Details:
11/17/2023
"Customer complaint is that washer would not complete cycle. Ran diagnostics and found error codes F7e1 tachometer missing, F2e3 ACU/UI mismatched. Found capacitor faulty. Replaced and tested. Washer checked ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
KITCHENAID RANGE
Model KFGD500EBS00
Near Windsor, CT 06095
Chuck M.
Job Details:
11/17/2023
"Customer complaint is that oven was not heating properly. Inspected and found ignitor is not working. Screws to burner and threads on burner are stripped. Ordered burner, screws and ignitor. ; ordrng 1 W11174122 (burnr-oven) and 2 WP4159193 (screw)s and 1 W11596211 (Bake ignitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Crouse, NC 28033
Ryan S.
Job Details:
11/17/2023
"Customer complained of unit leaking. Found drain line had came loose. Reattached drain line. Ran unit and unit filled and started washing with no leaks. No error codes present.,verified proper operation. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model wtw4816fw3
Near Lincolnton, NC 28092
Ryan S.
Job Details:
11/17/2023
"Customer complained unit wont start sometimes, sensing light just blinks. Informed customer of new 2 step start process. If light is blinking hit start again to start unit. No error codes and unit is working as designed. Showed customer. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
11/17/2023
Not making ic. Ice machine getting 120vac wont cycle. Installed new and all checks ok. ; used 1 W10882923 (ICE MAKER) from stock
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Stafford, CT 06076
Gary V.
Job Details:
11/17/2023
"Concern is intermittent heating. Inspected and found multiple problems, timer not advancing to off properly, sensor dry shutting off mid cycle and erratic temp fluctuations. Will submit estimate and call with return date.; rqstng P&A on 1 W11230567 (Temp switch) and 1 WPW10476828 (Sensor board) and 1 WPW10642928 (Timer) and 1 WP8318268 (Op tstat)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Matthews, NC 28104
Jeff L.
Job Details:
11/17/2023
Replaced UI tested with a cup of cold water for 1 minute unit ran and checked okCall complete
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Enfield, CT 06082
Mike K.
Job Details:
11/17/2023
"Unit under 1yr wp warranty per service bench.Complaint of not starting/running properly. No errors in history. Tested in timed and normal and both started properly and unit is heating.Talked with cs on phone (father had let me in)Specific complaint was of time remaining jumped by down some times, clothes not always dry at end of regular cycle. I explained how sensor worked and estimated time on display. Verified moisture sensor operating in factory diagnostics. Unit test fine at this time"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFN2853AF
Near Northampton, MA 01060
Mike K.
Job Details:
11/17/2023
"Customer is getting veggies freezing. Has temp set at 35. Explained temp should be set at 37/38. Also is getting ice in fr becoming large chunk, explained evaporation of ice and that it is normal.A little ice build up on air tower, replaced air tower assy and installed new gasket, verified damper motor running as switch position when plugged in. Cs to monitor"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Cornelius, NC 28031
Vincent O.
Job Details:
11/17/2023
Not a rework. After ice maker replacement unit was making ice. Found fill tube frozen not allowing ice maker to fill. Order and replace fill tube heater and valve. ; ordrng 1 W11482383 (Valve) and 1 W11087201 (Heater)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Watertown, CT 06779
Jimmy R.
Job Details:
11/17/2023
"Tested unit and found washer would not wash unit would sense then agitate then start over, ran diagnostics and found error F7e4 basket reengagement failure checked slider and found slider had fallen apart causing issue. Replaced slider and recalibrated unit ran a wash cycle and unit is now going threw and working to specs ; used 1 W10734521 (Slider) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Matthews, NC 28104
Jeff L.
Job Details:
11/17/2023
Please see pic ice maker rake Baird again broke out of box. I unboxed the part right in front of the customer they seen damage same time I did. Spoke with Jenn she is gonna make sure next one is not damaged. Will return 11-22-23 pmPart#W11087434; ordrng 1 W11087434 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Holyoke, MA 01040
Mike K.
Job Details:
11/17/2023
"Replaced gear case assy, agitator, cam, actuator and belt. Ran recalibration cycle and then ran diagnostic test and completed fine with no issues, no abnormal noises."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Matthews, NC 28104
Jeff L.
Job Details:
11/17/2023
Found water dripping out of door where air vent is when door is dropped down to unload dishwasher a good bit of water is just sitting in the air vent. Need to replace air vent and control to make a good repair. Scheduled for 11-28-23 amPart#W11649995Part#W11646927; ordrng 1 W11649995 (Air vent) and 1 W11646927 (Control)