Service History 223 - Advantage Appliance Repair

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Killingly, CT 06239

Amanda R.

Job Details: 04/25/2024

"Making screeching noise cam chewed up replaced cam and actuator tested sounds normal ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Killingly, CT 06239

Amanda R.

Job Details: 04/25/2024

"Sr7738966289 ice maker cracked again replaced ice maker called tech support ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE , used 1 W10873791 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Brooklyn, CT 06234

Amanda R.

Job Details: 04/25/2024

"F5e2 error bellow ripped replaced bellow complaint that leaves clothes soaking wet half the time went over loading alike items to balance load evenly ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP , used 1 W11314648 (BELLOW) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Plainfield, CT 06374

Amanda R.

Job Details: 04/25/2024

Complaint liquid soap not dissolving after full normal cycle ran through ran automatic test filled soap dispenser and it completed normally today ; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Hampton, CT 06247

Amanda R.

Job Details: 04/25/2024

Fills and drains motor getting power but not washing needs sump assembly ; ordrng 1 WPW10482462 (Sump)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Mansfield, CT 06268

Amanda R.

Job Details: 04/25/2024

"Wont start led lights turn on but not starting cant enter diagnostic mode needs new control drain hose needs to be raised off the ground ; ordrng 1 W11608056 (Control), dspstn on spec-tagged invntry: 1 W11038689 VALVE"

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Canton, CT 06019

Ruben C.

Job Details: 04/25/2024

Checked unit replaced fuse open tested operation normal heating normal left magnetron and filter board with cust unit functioning normally

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Westfield, MA 01085

Mike K.

Job Details: 04/25/2024

"Complaint of intermittently leaking under unit, ran several test cycles, letting fill and run a little with no leaking. Did have a lot of suds in unit. No problem found at this time."

We serviced a

GE REFRIGERATOR

Model GNE25JSKGFSS

Near Franklin, MA 02038

Aimee Z.

Job Details: 04/25/2024

Re checked my work with Mike all tested in the freezer Problem control board or broke wire in main harness334.24 control Cwa if want repaired

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS1

Near Milford, MA 01757

Aimee Z.

Job Details: 04/25/2024

Steamed out freezer and replaced the right door fridge gasket

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7201SR/AA

Near Westfield, MA 01085

Mike K.

Job Details: 04/25/2024

Not making ice. Icemaker will not do harvest test cycle. Ordering new icemaker; ordrng 1 DA97-15217D (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Chicopee, MA 01020

Mike K.

Job Details: 04/25/2024

"Unit is under 1yr wp warranty per manufacture date of 03 2024 on serial tag.Complaint of intermittent shock when touching left door. Cs doesnt speak English, had daughter on phone translate. Cs though door was not installed correctly was main concern. Took off toe plate and hinge wiring all covered and routes properly, functioning fine. Everything operating as normal and no shocks from door in testing, being grounded door could have been electrostatic shocks."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near West Springfield, MA 01089

Mike K.

Job Details: 04/25/2024

"Complaint of load and go dispenser not working.no errors in history, ran component test and soap dispensing was intermittent even though pump running continuously,; ordrng 1 W11413407 (Dispenser housing) and 1 W11413340 (Drawer) and 1 W11174982 (Dispenser bezel)"

We serviced a

GE DISHWASHER

Model GDT655SMJES

Near Granby, CT 06035

Mike K.

Job Details: 04/25/2024

"Cs says the door is not closing right, that they need to lift door to get it to close, they say its intermittent. Open /closed 25 +times with no issue in testing, cs watched me test.Tried pulling out racks, putting back in multiple times. door is not over extended, no sign of hinge damage. Door not rubbing, installed squarely. No failure found"

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Hebron, CT 06248

Jeremy B.

Job Details: 04/25/2024

Installed new control and preheated both ovens to 350 all. Necks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Andover, CT 06232

Jeremy B.

Job Details: 04/25/2024

Natalies new gaskets and made sure doors closing and sealing properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Bolton, CT 06043

Jeremy B.

Job Details: 04/25/2024

Found wash motor getting 120vac but not running. Soap stays at bottom. Replaced and tested all checks ok. ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 04/25/2024

Both sections not cooling properly ran test 4 and compressor and fans came on. All thermistors passed. Ice melting in bin. ; rqstng P&A on 1 W10832994 (Compressor) and 1 WPW10608485 (Freezer evap) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBB03

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 04/25/2024

Installed new door. Insulation coming out on corner took pic customer not happy wants to reorder. ; ordrng 1 13109220BQ (Feeezer door)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 04/25/2024

Found worn suspension causing poor spin. Replaced and all checks ok. ; used 1 W11130362 (SUSPENSION) from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Denver, NC 28037

Ryan S.

Job Details: 04/24/2024

"Customer complained door closing error. Couldnt recreate issue but found new inner door was bowed out in center away from outer door customer said she didnt notice center bow out like that yesterday when I left and Impersonally didnt either, took door apart to make sure it was all snapped together , it is snapped together, center seems to have bowed out. Called techline. Tech line looked at picture and said to order new inner door W11600214 Sr#7738955699. Scheduled return call for 5-1-24 am. ; ordrng 1 W11600214 (Inner door)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Berlin, CT 06037

Jimmy R.

Job Details: 04/24/2024

Tech was assigned as a helper;

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Denver, NC 28037

Ryan S.

Job Details: 04/24/2024

"Customer complained of whistle noise. Ran service mode, no error codes stored. Ran test mode heard noise. Found Washplate was a little loose and belt was stretched. Replaced belt from ts and out thread lock on Washplate screw. Ran unit a couple times in service mode on agitate and spin and noise now gone. Verified proper operation. ; used 1 W11239857 (BELT) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 04/24/2024

7738958130 had to call Techline twice due to poor cell phone signal. Line advising for noise to replace gearcase electromagnetics clutch slider gear case all over again. ; ordrng 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11449841 (Gearcase) and 1 W10846509 (Screw) and 1 W10673062 (Shield)

We serviced a

ELECTROLUX DRYER

Model ELFE7337AW0

Near Union, CT 06076

Gary V.

Job Details: 04/24/2024

"Inspected and found cabinet damaged and drum damaged when the unit was delivered, belt, broken, and drum needs to be replaced. And the cabinet needs to be hammered out . Will submit estimate. customer is gonna call PC Richards to see if she can get unit exchanged.; rqstng P&A on 1 134719300 (Belt) and 1 137610700 (Drum)"

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Coventry, CT 06238

Amanda R.

Job Details: 04/24/2024

One sensor broke off lint trap housing replaced operation normal ; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE

We serviced a

KITCHENAID KITCHEN

Model KDTE104KPS1

Near Davidson, NC 28036

Robert A.

Job Details: 04/24/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Willington, CT 06279

Amanda R.

Job Details: 04/24/2024

Evaporator not defrosting customer is going to have unit defrosted segments missing on Ui ; rqstng P&A on 1 W10854027 (Control) and 1 WP12729128 (Element) and 1 WP67006337 (Blade) and 1 W11224591 (Haress) and 1 W10852669 (Ui)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204EWH3

Near South Windsor, CT 06074

Amanda R.

Job Details: 04/24/2024

Door gasket ripped in multiple places replaced door gasket ; used 1 W11177741 (GASKET) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WOC95EC0AE00

Near East Hartford, CT 06118

Chuck M.

Job Details: 04/24/2024

Customer complaint is that wall oven combo was not working. Ran diagnostics and found error codes F6e1 run away temperature and F1e0 internal failure. Tested elements and temperature sensor and all checked ok. Tested at control and found broil circuit Out of range. Ordered control. ; ordrng 1 WPW10632435 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Prospect, CT 06712

Jimmy R.

Job Details: 04/24/2024

"Ran washer and found unit clunking and grinding wile agitating and unit not filling with water, checked Errors and found no codes let unit run on a heavy cycle and machine would only get clothes damp leaving them still dry wile washing, recalibrated unit and reran a cycle water is now filling but still clinking and grinding. Checked stator and found wile washing it is wobbling and loose but bolt is tight, removed and checked found Gearcase shaft loose stator not tightening down causing noises. Will order new stator,Gearcase,rotor and slider ; ordrng 1 W10006483 (Stator) and 1 W10006482 (Rotor) and 1 W11185701 (Gearcase) and 1 W10905025 (Slider)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Stafford, CT 06076

Gary V.

Job Details: 04/24/2024

"Inspected and found washer only filling up with tiny amount of water , but not faulting out on pressure system fault. Check air hose and dome and tested fine. Unit has internal problem with main control board will order and return.; ordrng 1 W11614514 (Main acu)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMT50011KS02

Near Huntersville, NC 28078

Robert A.

Job Details: 04/24/2024

Cx complaint that the a major thermal event occurred in the MW. I inspected the unit to confirm the complaint. I found extensive thermal damage inside the MW cavity. The turntable ring and food cover have completely melted. I called WP to document the issue. The unit is beyond repair due to the damage in the cabinet. The cx was instructed to call WP cx care.Sr7738895499

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Blacksburg, SC 29702

Mitch H.

Job Details: 04/24/2024

"Removed and replaced control and console. Reassembled. Turned breaker back on. Tested, dishwasher now operating properly."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Huntersville, NC 28078

Robert A.

Job Details: 04/24/2024

"Cx complaint that the unit leaking water while it runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle, all components passed with no issues. I found the standpipe accumulates water when the unit drains. The water level rises to almost overflowing during a service cycle. For sure during normal cycles it will overflowing. The homes standpipe for the washer needs to be cleared to prevent water from overflowing. The unit is working as designed."

We serviced a

AMANA DISHWASHER

Model ADB1200AWB

Near Huntersville, NC 28078

Robert A.

Job Details: 04/24/2024

Cx complaint that the units handle has trouble opening. I inspected the unit to confirm the complaint. I found the unit starts and runs cycles fine. But the door latch gets stuck once its closed and has trouble opening. The unit needs a new latch assembly to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10862259 (Door latch) and 1 WPW10275768 (Door latch) and 1 WP99002644 (Door striker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Glastonbury, CT 06033

Chuck M.

Job Details: 04/24/2024

Customer complaint is that refrigerator is very noisy. Found compressor buzz very loud during start up. As compressor ramps up. Inspected and found nothing touching to cause noise. After compressor ran for a few minutes it got quieter. Customer will call back if noise returns.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDT09

Near Glastonbury, CT 06033

Chuck M.

Job Details: 04/24/2024

Customer complaint is that refrigerator was not holding proper temperature in freezer. Customer stated that all food thawed in freezer. Inspected and found power outlet has hot and neutral reversed. Also connection for power cord is loose. Showed customer and he will fix electrical issue.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Glastonbury, CT 06033

Chuck M.

Job Details: 04/24/2024

Replaced control panel on ACU. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Glastonbury, CT 06033

Chuck M.

Job Details: 04/24/2024

Customer complaint is that dishwasher not drying. Ran diagnostics and found error code F7e1 no heat. Ran water at sink and it got hot quickly. Ran automatic cycle and heater circuit came back on and heater is working. Advised customer to running hot water at sink before starting dishwasher and use rinse aid. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER

We serviced a

LG REFRIGERATOR

Model LFXC22526S-00

Near Plainville, MA 02762

Aimee Z.

Job Details: 04/24/2024

Cust unplugged 3 day weekend started making ice but error code still there.When I got at house error code went away .Ice maker was off turned back on Cust want to order new evap fan; ordrng 1 EAU63923603 (Evap fan)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Franklin, MA 02038

Aimee Z.

Job Details: 04/24/2024

Found 129 to the control green light isnt on and no diagnostics Needs control; ordrng 1 W11170319 (Control)

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAESR/AA 06

Near Franklin, MA 02038

Aimee Z.

Job Details: 04/24/2024

Found frost built up in fridge evap would need tower and sensor.Also compressor noisy but freezer is cooling Cwa on repairThinking buying new.

We serviced a

LG WASHER

Model WM3500CW

Near Norfolk, MA 02056

Aimee Z.

Job Details: 04/24/2024

Cust stated knocking noise in spin cycleFilled with towels wet and spunCould find any usual noises.LeveledChecked tub and shocks goodHad to come from dryer that was stacked on it

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ04

Near Rock Hill, SC 29732

Mitch H.

Job Details: 04/24/2024

Checked and confirmed ice maker broken where bail arm attached. Removed and replaced ice maker. Manually cycled. Completed cycle and filled correctly. Ice maker operating properly.; used 1 WPW10300022 (Ice maker) from stock

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Matthews, NC 28104

Jonathan J.

Job Details: 04/24/2024

"Complaint washing machine will no longer balance, clothing or itself even when empty. I found hub has become detached under wash plate. Wash plate is seized. Well have to break wash plate to remove wash plate gear case agitator dry belt also squealing, and cam to fix. Customer declined estimate today is going to replace washing machine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Monroe, NC 28110

Jonathan J.

Job Details: 04/24/2024

"Complaint dishwasher, not working properly heater not coming on at all not drying dishes.i found error code 7-1 only code in history Incoming water to cold control programmed to disable heater if it detects multiple instances of cold water entering machine water heating issue must be corrected or control will disable heater again. I cleared error performed a diagnostics cycle no further issues found at this time."

We serviced a

WHIRLPOOL WASHER

Model WTW6150PW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 04/24/2024

I replaced main control cycle power tested operations. No additional issues found with washing machine at this time. No leakage has occurred since last visit either.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Stanley, NC 28164

Ryan S.

Job Details: 04/24/2024

Returned to install control board. Installed board. Unit detergent load and now registering correct levels. Verified proper operation.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Iron Station, NC 28080

Ryan S.

Job Details: 04/24/2024

"Customer complained door crooked and glass falling off due to missing parts. Upon arrival found front glass was not in correct place due to malfunctioning brackets. Also found door trim and hinges warped. Ordering Door hinges W10857234, two brackets W10883315, and left trim W11620487, amd right trim W11620488. Informed customer office will call when parts come in. ; ordrng 2 W10857234 (Door hinge)s and 2 W10883315 (Bracket)s and 1 W11620487 (Trim left) and 1 W11620488 (Trim right)"

We serviced a

KITCHEN AID DISHWASHER

Model KDFE204KPS2

Near Lincolnton, NC 28092

Ryan S.

Job Details: 04/24/2024

Returned to install water inelt and control board. Had to install sump that was left with customer on last call so sump already accounted for. Verified proper operation.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Monroe, NC 28112

Jonathan J.

Job Details: 04/24/2024

"Complaint gas smell, flames, shooting up from underneath oven and heavy smoke filling up an entire downstairs, causing fire alarms to come on. I found an oil spill has occurred in oven on flame spreader. Causing odor and smoke and flames to occur. I inspected for a gas leak no gas leak occurring at this time. Educated customer on difference between gas smell and burning oil smell. No additional issues found with oven today safety file number 7738926611. No parts needed"

We serviced a

WHIRLPOOL WASHER

Model LSR7233EQ0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 04/24/2024

Complaint washing machine will not spin out. I discovered gearcase is leaking both water and gearcase oil and has flooded drive motor drive motor will barely spin in reverse mode but will not spin forward mode at all. Spin mode even with drain pump removed also found drain pump is leaking as well. Unit will need a lid latch as well as lid. Latch is missing appears to been bypassed. Everything else seems to be working just fine with no further issues found.i called and they approved repair. Office to call customer when all parts come in. ; ordrng 2 WP3356311 (Screw)s and 1 3949247V (Lid switch) and 1 W10814296 (Seal) and 1 WP389140 (Drive block) and 1 WP21366 (Spanner nut) and 1 WP3363394 (Drain pump) and 1 WP661600 (Drive mtr) and 1 285785 (Clutch) and 1 285353 (Ring) and 1 WPW10080230 (Ring) and 1 WP63292 (Thrust washer) and 1 285753A (Motor coupling) and 1 3360629 (Gearcase) and 1 W10820043 (Drive assembly) and 1 WP3951744 (Agitator) and 1 WP358237 (Screw)

We serviced a

SAMSUNG WASHER.

Model WA50R5200AW/US

Near Monson, MA 01057

Chris B.

Job Details: 04/24/2024

"Will need to order the right part. Wrong part number on the part brought for the washer. Any day is good to return.; rqstng P&A on 4 DC97-16350U (Suspension Kit)s, states that autho needed"

We serviced a

LG WASHER FRONT LOA

Model WM4370HKA

Near Wilbraham, MA 01095

Chris B.

Job Details: 04/24/2024

Complaint that the unit is not draining properly. Found heavy buildup of debris in the drain pump filter. Drain pump filter is working normal. Cleared out all debris and ran a quick and drain and spin cycle and all tested normal.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Springfield, MA 01104

Chris B.

Job Details: 04/24/2024

Complaint that the unit is leaking water from the bottom back panel. Found bad water valve. Will order parts for a return visit.; ordrng 1 W11220230 (Water Valve)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Springfield, MA 01109

Chris B.

Job Details: 04/24/2024

"Complaint that the unit is leaking water from the bottom back. Found bad water valve and was replaced but will need to order new outer tub that is heavily damaged on the rear edge corner. Mentioned to the customer that the part would be delivered to the home. Will order parts for a return visit. Customer is very upset and will call RAC for a replacement. Gave customer office number to call for updates if RAC would replace the washer.; ordrng 1 W10371566 (Outer Tub), used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near West Springfield, MA 01089

Mike K.

Job Details: 04/24/2024

"F2e1, only error in history, ran service test ok with everything passed. Water flow low. Found inlet valve clogged, tried scraping free once build up removed cold valve wont close fully and still low flow. Quoted for valve assy, much better cold water flow, hot is low from supply.; used 1 W11165546 (VALVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Meriden, CT 06451

Jimmy R.

Job Details: 04/24/2024

"Installed new rocker switch and noticed unit was making a vibrating noise when it was ramping up to cool, pulled unit and removed rear compressor cover found noise coming from compressor vibrating, tightened up compressor and adjusted lines to stop noise unit is now working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chicopee, MA 01020

Mike K.

Job Details: 04/24/2024

"House is a back section of mobile homes. Unit not washing, wont start cycle. Has an F1e1 error in history which is a main control fault. Tried running diagnostic cycle, all it would do was fill, did get lid to lock , actuator to move and to agitate by advancing, spun as well, did not drain. Ran drain and spin and delayed, but did drain and then gave the F1e1 error.Everything seemed to function a little with persistent attempts, so may only need control.Quoted for control/labor, accepted; ordrng 1 W11513246 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Northampton, MA 01053

Mike K.

Job Details: 04/24/2024

"Replaced control and heating element, preheated oven to 340 fine"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Springfield, MA 01108

Chris B.

Job Details: 04/24/2024

Complaint that the unit is not cooling properly. Found bad connection on the heating element. Found a arching noise on the plug. Complaint that the ice is clumping up. Found bad ice bin.; ordrng 2 W11368751 (Drawer Holder)s and 1 WPW10558424 (Ice Container) and 1 W11650659 (Heating Element And Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM02

Near Manchester, CT 06042

Amanda R.

Job Details: 04/24/2024

Ice maker cracked again in dame spot again replaced ice maker ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Manchester, CT 06042

Amanda R.

Job Details: 04/24/2024

Venting into chimney explained not correct cant let lint escape normally unit heating normally vent vibrating secured from inside

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Northampton, MA 01062

Mike K.

Job Details: 04/24/2024

"Unit is under 1yr wp warranty per service bench.Unit leaking from drain hose, replaced and tests fine"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Southampton, MA 01073

Mike K.

Job Details: 04/24/2024

"Unit is under 1yr wp warranty per service bench.Complaint complaint f clothes still being wet at end of cycle.F7e5, f2e1, F8e1 errors in history. Shifter fault, stuck key and long fill. Cleared history and ran self test fine.Visual inspection fine of lower assy. Replaced actuator for shifter fault. Recalibrated and ran self test fine. Explained out out of balance loads can also cause unit to not spin out fully.Tested in n quick wash and cold water flow a lot less then hot. Found cold valve filter partially blocked, removed and cleaned and flowing properly. Explained to cs what was found and that in future, clogged valve filter would not be covered under warranty.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Meriden, CT 06451

Jimmy R.

Job Details: 04/24/2024

"Tested dryer and found unit running and tumbling but would not heat up, checked power coming into unit and 240v is present and 120v on each leg, removed back panel and found wires for thermostat had never been connected causing no power to heater reattached wires and unit is now heating and working to specs"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Meriden, CT 06451

Jimmy R.

Job Details: 04/24/2024

"Tested unit and found washer would not start a cycle and not selection working, removed console and checked power to main cntrl found 120v but no green light on for cntrl. Tried to reset cntrl but same issue not powering up control needs to be replaced will order. Parts tentative p/a ; ordrng 1 W11654023 (Cntrl), states that autho needed"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Meriden, CT 06451

Jimmy R.

Job Details: 04/24/2024

"Installed new blower wheel and motor due to unit shaking, checked all functions and unit is heating and now running to proper specs"

We serviced a

WHIRLPOOL RANGE

Model MER6600FZ2

Near Avon, CT 06001

Ruben C.

Job Details: 04/24/2024

Replaced control and sensor ran broil tested operation normal heating normal

We serviced a

MAYTAG RANGE

Model MER8800FZ1

Near Simsbury, CT 06070

Ruben C.

Job Details: 04/24/2024

Checked unit found no voltage going to bake or broil elements getting 220 to control gave cust estimate for control. Informed has 7 days to decide if repair desired

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Simsbury, CT 06089

Ruben C.

Job Details: 04/24/2024

Checked unit ran diagnostics normal no error codes does need control cust unaware if you do not turn dial already on normal you need to press start twice returning control has green tag

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Hartford, CT 06106

Ruben C.

Job Details: 04/24/2024

"Installed gearcase rotor stator agitator and control.did not receive harness wrong part in box correct part number on box reordered harness; ordrng 1 W11130532 (Harness), dspstn on spec-tagged invntry: 1 W10754448 CLUTCH and 1 W11393685 GEARCASE"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near West Hartford, CT 06107

Ruben C.

Job Details: 04/24/2024

Checked unit found unit is filling too high then drains out pressure switch on control is not functioning ordering control checked pressure hose ok; ordrng 1 W11633359 (Control)

We serviced a

MAYTAG DRYER

Model MED6500MW0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 04/24/2024

Complaint dryer making a squealing noise during operation. Found complaint true I replaced dryer repair kit. All idlers and dry belt came with it. No additional noises that are abnormal occurring upon departure. Dryer is heating perfectly fine as of right now. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Meriden, CT 06451

Jimmy R.

Job Details: 04/24/2024

"Checked over fridge due to customer had been hearing a loud noise coming from unit and lasted about 30 min, it had done this before then stopped and was fine. Went threw unit in diagnostics and found not noise checked compressor and set filter drier on an angle the noise could have been coming from the Freon in unit moving the drier will help stop some noise also added some sound dampening to suction line and adjusted line Incas it was making noise. Advised customer a video of the noise would help a lot as of not there is no noise or issue with unit from what I see advised if noise comes back to try and video it so we can hear where its coming from."

We serviced a

WHIRLPOOL WALL OVEN

Model JMW3430WP02

Near Cheshire, CT 06410

Jimmy R.

Job Details: 04/24/2024

Installed new hinges and torsion bars checked door operations and unit is now closing properly and all functions working to specs

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near East Windsor, CT 06016

Gary V.

Job Details: 04/24/2024

"Inspected and found all the surface burners, flames uneven, and left side small oven door, not closing properly and the small oven burner bake flame bar making a popping noise when cycling. Will order parts and call for return date. Unit under two-year warranty.; ordrng 5 W11319683 (Burner head)s and 1 W10892022 (Small burner head) and 1 W10878505 (Small oven flame bar) and 1 W11643896 (Small oven hinge) and 1 W11643900 (Right side small hinge)"

We serviced a

LG DRYER

Model DLEX4370K

Near Suffield, CT 06078

Gary V.

Job Details: 04/24/2024

"Inspected and found rollers, thumping, and front part of field ? dryer vent is plugged up with lint and needs to be cleaned and returned visit. Will order parts and call when they become available..; ordrng 2 4581EL2002H (Roller)s and 2 AGM75510719 (Roller)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Suffield, CT 06078

Gary V.

Job Details: 04/24/2024

"After taking refridge apart to repair, found wrong part was ordered, will send part back and order correct part and return. ; ordrng 1 W11395558 (Evap cover)"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Charlotte, NC 28278

Mitch H.

Job Details: 04/24/2024

"Checked and found one wire to drain pump had pulled out of staycon. Unplugged washer, removed old staycon. Put new staycon on wire. Plugged back in, tested, now draining and operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28273

Mitch H.

Job Details: 04/24/2024

"Removed and replaced gear case and cam. Reassembled, ran control calibration and tested washer. All functions and components operating properly and normally. Used cam kit W10722967 from t/s.; used 1 W10721967 (Cam) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near South Windsor, CT 06074

Amanda R.

Job Details: 04/24/2024

Ff evaporator drain clogged and drip tray very rusty staining bottom liner off ff section ; rqstng P&A on 1 W11162078 (Drip tray)

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Wethersfield, CT 06109

Chuck M.

Job Details: 04/24/2024

Customer complaint is that dryer would not start. Found belt broken. Replaced belt from repair kit. Tested and showed customer it works. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Suffield, CT 06078

Gary V.

Job Details: 04/24/2024

"Inspected and found open high limit fuse, replaced and tested fine. Also found exhaust vent issues and informed customer.; used 1 279816 (THERMAL KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Granby, CT 06035

Gary V.

Job Details: 04/24/2024

Installed new module and tested fine.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 04/24/2024

"F0e5 out of balance loadRan diagnostics and found the spin basket wobbling was just replace in November.Took wash plate out found the hub stripped out , replaced with tsAnd tested agatation and spin with towel .Advised not to load on wash plate and when washing beech towel Not so many 4 with 4 hand towels. Cut back on load sizeCust also having issues with stainsOn clothing not coming out. Advised to spot treat and use soak cycle Then power wash cycle. ; used 1 W10528947 (Hub) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Crouse, NC 28033

Ryan S.

Job Details: 04/24/2024

"Customer complained timer broken. Confirmed complaint upon arrival. Replaced timer and knob per service pointer instructions, via ts. Reassembled unit and ran unit to test and verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model LAT2600AAE

Near West Hartford, CT 06119

Ruben C.

Job Details: 04/24/2024

Checked unit ran cycle normal unit is not leaking sink where water drains into is not going down fast enough and overflows charged serv charge

We serviced a

WHIRLPOOL WASHER.

Model WTW5105HC3

Near Cromwell, CT 06416

Chuck M.

Job Details: 04/24/2024

Customer complaint is that fabric softener was not dispensing. Ran diagnostics and found no error codes. Ran fabric softener valve and no water came out. Found hot water valve off with a small bucket underneath supply due to leak. Turned on hot water and fabric softener valve opens and fill.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS0

Near Manchester, CT 06040

Amanda R.

Job Details: 04/24/2024

Complaint that ice maker stop dispensing explained need to dump bucket every two weeks using crushed ice creates small pieces of ice and water that freeze and can clog ice bin the crisper drawers not closing all the way unit leaning forward leveled unit

We serviced a

GE WASHER

Model PFW950SPTDS

Near Millis, MA 02054

Aimee Z.

Job Details: 04/23/2024

Found wasnt draining and doesnt go into a spin. Motor turns on 2 rotation then shuts off.Needs new motor and the obstruction in between tubs

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Waterbury, CT 06706

Jimmy R.

Job Details: 04/23/2024

"Ran dryer and found unit heating and running but shutting off, ran diagnostics and checked errors found F3e2 open or shorted moisture sensor f2e1 stuck key checked moisture sensor in diagnostics and light turns off when moisture is touching bars checked harness and found ohming out and connections are good, checked j14 on cntrl for resistance to inlet thermistor and found reading 6.00 K ohms at about 100 degrees, checked outlet venting and found new and clear. All checks passed will replace console and main cntrl, parts tentative advised will call when in for return visit ; ordrng 1 W11525997 (Cntrl) and 1 W11419056 (Panel interface)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Agawam, MA 01001

Mike K.

Job Details: 04/23/2024

"Not drying, cs though not heating. Tested in timed dry and heating fine, found no airflow. Not clogged at outside of vent. Showed cs difference with vent valve n/off and explained vent needed to be cleared or replaced. Explained vent not covered under contract."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KBS2

Near Chicopee, MA 01020

Mike K.

Job Details: 04/23/2024

Mid spray arm has broken off of rack.; ordrng 1 W11545334 (Manifold)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Belchertown, MA 01007

Mike K.

Job Details: 04/23/2024

"Wash motor not running, leaking at connection. Ordering sump assy and water valve.F9e1, F7e1, f10e2, f8e4, F8e1,Not draining, wash motor failure, vent wax motor, no water.Drain motor is functioning, per previous techline call the unit detects water through the wash motor, which has a failure and is not running. Slow drip at connection to my belt valve. Cs replaced hose and still has drip. With hard failure of wash motor did not call techline at this time.Ordering sump assy and inlet valve.Cs says the inlet hose does not shut off completely, will need to shut off house water.; ordrng 1 W11416362 (Sump assy) and 1 W11434044 (Inlet valve) and 1 2xtime (2x time)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Amherst, MA 01002

Mike K.

Job Details: 04/23/2024

"F7e6, f7e7 , motor open circuit and unable to reach target rpm errors in history, cleared. Ran self test. Humming sound nature of agitating or spinning.Found open capacitor. Truck stock was mispackaged, wrong capacitor in package, correctly labeled.Returning to office, 2nd worked fine. Passed self test and all operations normal.; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ

Near Amherst, MA 01002

Mike K.

Job Details: 04/23/2024

"Burnt out bake element, replaced and operating fine; used 1 W10779716 (ELEMENT) from stock"

We serviced a

WHIRLPOOL RANGE

Model RF366PXGN0

Near Enfield, CT 06082

Gary V.

Job Details: 04/23/2024

Cycled unit to temperature and didnt detect any kind of problems. All functions tested fine..

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWC565FW1

Near Enfield, CT 06082

Gary V.

Job Details: 04/23/2024

"Inspected and found tub, hub, stripped, and was unable to remove the agitator quoted for repair and she will call."

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