We serviced a
AMANA WASHER
Model NTW4516FW4
Near Marshville, North Carolina 28103
Jonathan J.
Job Details:
10/14/2024
"Rent-A-Center one year additional warranty up October 26, 2024 Complaint control unresponsive drain pump will not turn off. Unit will start by itself randomly and do weird things skipping all over place I found control is unresponsive upon arrival drain pump on upon arrival. Unit will need a new control board. Do not see any other issues with wash machine at this time. f8e1 f1e1 f3e1 f2e1 codes found when I was able to get control to be somewhat responsive. ; ordrng 1 W11603811 (Control)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SR/AA
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
10/14/2024
Checked over ice maker and found no ice being made removed bin and found ice building up on ice maker and jamming fingers causing unit to not dump ice. Removed clog and melted ice in unit cycled ice make and unit is now filling and cycling to proper specs. Advised customer on removing ice bin and checking unit for ice build up if any ice is on unit to melt it and it will stay making ice. Checked over cooling and rest of unit and found all functions working to spec
We serviced a
LG RANGE
Model LSEL6335F/00
Near New Britain, Connecticut 06051
Ruben C.
Job Details:
10/14/2024
Replaced maintop tested operation normal all burners working normally oven working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Avon, Connecticut 06001
Ruben C.
Job Details:
10/14/2024
Checked unit found foam insulation on door is showing thru cuasing gap on doors cust does not want me to order door at this time he is going back to costco I have put part numbers in description in case cust calls back have informed cust needs to be done before 30 days Pantry door W11435361. Right side ref door W11435357
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Plainfield, Connecticut 06374
Amanda R.
Job Details:
10/14/2024
Throwing F7e1 error replaced actuator tested starting normally ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
10/14/2024
Customer complaint is that washer has error code F9e1 long drain. Confirmed and ran drain cycle. Drain pump did not work. Found broken harness to drain pump. Ordered Lower Harness and clip. ; ordrng 1 W11591637 (Lower Harness) and 1 W11284522 (Clip)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near East Hartford, Connecticut 06108
Chuck M.
Job Details:
10/14/2024
Customer complaint is that washer was not going through cycles and drain was running continuously. Ran diagnostics and found no error codes. Ran manual test cycle and automatic test cycle successfully. Found drain hose crushed between washer and house drain. Secured and Ran normal test cycle and washer is advancing properly. ; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Plainfield, Connecticut 06354
Amanda R.
Job Details:
10/14/2024
Bake not working ignitor bad Replaced ignitor tested operation normal ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, Connecticut 06705
Jimmy R.
Job Details:
10/14/2024
"Ran washer threw a diagnostics cycle and found errors F9e1 long drain f8e6 water hazard, checked drain and found unit would drain when moving harness then stop, checked harness wires and found white wire broken causing no power to pump and unit to stop running. Fixed wires and added clip to stop wires from pulling, recalibrated unit and all operations are now working to specs ; used 1 W11284522 (CLIP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Salisbury, North Carolina 28147
Jenn F.
Job Details:
10/14/2024
"Complaint the fridge side not cold enough. Tested the damper and evap fan. Testing fine in diagnostic. Ff temp is at 35 degrees when set on coldest setting for ff. After diagnostic test unit kicked into defrost. Unit is within range. Unit tested fine. Called landlord for payment no answer, voicemail is full."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Hadley, Massachusetts 01035
Mike K.
Job Details:
10/14/2024
"Cs says since repair cycles are stopping prematurely. Hears a beep then goes dark.. in testing it took several buttons presses to get unit to respond on several attempts, but did work after selections made. Cs arches me testing and it hadnt been turning on for him and running like it was for me. Thinks he might not have operated properly, but I said the touch panel seemed touchy for me and I quoted for labor/panel minus amount paid on last visit. He will continue using and make decision after using some more."
We serviced a
WHIRLPOOL OVEN
Model wfc315s0jw3
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
10/14/2024
"Complaint oven nor broil will work. I checked incoming voltage is all proper cooktop is working properly. Relays are not clicking on on control board on broil or bake. Control board is on back order Office to call customer when parts come in. Im going to order a main harness as a precaution.; ordrng 1 W11594226 (Control) and 1 W11452636 (Harness main), used 1 WPW10245259 (TERMINAL BLOCK) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
10/14/2024
Complaint that the refrigerator is not cooling properly. Found start device tripping and heating up. Verified compressor not running properly. Compressor running noisy and rough. Unit will need sealed system work.; ordrng 1 W11109499 (Drier Tube) and 1 W11504445 (Coupler) and 1 11504447 (Coupler) and 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11504431 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM11
Near Denver, North Carolina 28037
Mitch H.
Job Details:
10/12/2024
"Checked and found that ice maker fill tube was not fully inserted in ice maker causing water to miss and flow into bin and down back wall. Removed ice maker, repositioned fill tube and ensured it was located correctly. Cycled ice maker, now filling properly."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Denver, North Carolina 28037
Mitch H.
Job Details:
10/12/2024
"Tested and ran diagnostics. No stored error codes. Ran Quick test cycle, all components and functions test good. Checked inlet hoses and confirmed they were connected to correctly. Had customer put towels in washer, ran quick wash cycle. Noticed customer was using too much detergent. Advised customer that washer is designed to wash full load with 2 tablespoons of detergent. Allowed cycle to run. Completed cycle correctly and spinning properly."
We serviced a
KITCHENAID DISHWASHER
Model WDT750SAKZ2
Near Denver, North Carolina 28037
Mitch H.
Job Details:
10/12/2024
Removed outer door. Installed new studs and screws. Installed handle. All operating properly.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Gastonia, North Carolina 28056
Mitch H.
Job Details:
10/12/2024
"Tested and found washer not starting, motor humming the going from sense to done. Washer has bad capacitor. Removed and replaced capacitor from t/s. Retested, washer now operating properly.; used 1 W11395618 (Capacitor) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belmont, North Carolina 28012
Mitch H.
Job Details:
10/12/2024
"Customer was not home, had neighbor let me in. Removed interior refrigerator components, removed and replaced damper. Reassembled, tested, damper operating properly and quietly. Spoke to customer on phone. According to customer, damper noise identified by wife is not the same noise he heard. Unable to identify the exact noise. Advised customer that if noise returns to call Whirlpool and have a new ticket created."
We serviced a
LG OVEN
Model LRE3194ST/01
Near York, South Carolina 29745
Mitch H.
Job Details:
10/12/2024
Checked and found oven control not responding properly. Also found oven sensor not reading correctly. Requesting P&A for control board and sensor. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 EBR77562712 (Oven control) and 1 EBG61305805 (Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Blacksburg, South Carolina 29702
Mitch H.
Job Details:
10/12/2024
"Removed and replaced inverter box. Plugged refrigerator in, checked compressor operation and ensured proper refrigerant charge and pressures. All operating and cooling properly. Advised customer to allow 24 hours for unit to reach correct temps."
We serviced a
FRIGIDAIRE FREEZER
Model LFFH20F3QM2
Near Colchester, Connecticut 06415
Jeremy B.
Job Details:
10/11/2024
Installed new thermostat and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Middlefield, Connecticut 06455
Jeremy B.
Job Details:
10/11/2024
"Both sections not cooling properly. Has had previous sealed system pork back in February. Compressor and fans running. Suspect leak in evap. Needs to be leak checked ordering evap and compressor. ; rqstng P&A on 1 876764 (Valve) and 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor), ordrng 3 Xtratime (Xtra time)s"
We serviced a
WHIRLPOOL ICE MACHINE
Model WRS325SDHZ05
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
10/11/2024
Not making ice. Ice maker getting 120vac but not cycling. Replaced parts and tested. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER and 1 WPW10179146 VALVE
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
10/11/2024
"Heavy ice build up on fresh food evap. Thawed ice and found corroded thermistor. When thawing the styrofoam cracked. Needs new evap fan, thermistor, and control. ; rqstng P&A on 1 W11098695 (Evap fan) and 1 W10316760 (Sensor) and 1 W11172798 (Control)"
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/11/2024
Concern not responding. Inspected and found main acu with loose connection to ui panel. Quoted and she will call.
We serviced a
JENN-AIR RANGE
Model JDRP548WP02
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
10/11/2024
Concern unit shutting off and not heating. Found communication fault and needs electronics replaced. Unit completely non functional. Will submit estimate and call with return date.; ordrng 1 W10876298 (Main acu) and 1 WPW10464534 (Ui board) and 1 WPW10145531 (Board)
We serviced a
WHIRLPOOL TRASH COMPACTOR
Model GC900QPPQ6
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
10/11/2024
Installed new switch and insert ran unit thew a compact several times and unit operating normally. All functions now working to specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
10/11/2024
"Checked over filter and found when setting filter in place it would keep popping out, removed and found pressure holding filter back causing it to pop out. Relieved pressure and set filter in place properly advised customer on how to stop pressure when replacing filters. Checked all operations and unit is cooling and working to specs"
We serviced a
SAMSUNG REFRIGERATOR BO
Model RF18HFENBSR
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
10/11/2024
Replaced evaporator cover and cleared drain. ; dspstn on spec-tagged invntry: 1 DA97-11823A EVAP COVER
We serviced a
MAYTAG REFRIGERATOR
Model MFI2067AEB
Near Marshville, North Carolina 28103
Jonathan J.
Job Details:
10/11/2024
Complaint refrigerator will not turn on no lights no nothing no power. I found incoming power is 123.2 V I found no power getting to main control board at Jay1 pin connector power is getting to connector on the back of the refrigerator from power cord. Customer going to look at replacement options decline repair today
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Gastonia, North Carolina 28052
Mitch H.
Job Details:
10/11/2024
"Arrived, found that serial number on washer does not match ticket. Took picture of model/serial tag. Advised customer that I could not service unit because numbers dont match. Told her she would need to call AIG and get information corrected and new service request created."
We serviced a
GE RANGE
Model Jb690ef1es
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
10/11/2024
Installed in inner glass that was ordered complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Belmont, North Carolina 28012
Mitch H.
Job Details:
10/11/2024
"Turned water off, removed and replaced valve and separator. Reassembled, turned water back on. Tested, both ice and water dispenser operating properly with no issues."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Unionville, North Carolina 28110
Jonathan J.
Job Details:
10/11/2024
Complaints wash machine goes from sense to Phil to done washing machine is not washing. I found drain is not properly installed per use care guide causing water to drain out just as fast as its filling. Referred customer to use and care guide no additional issues found with washer at this time.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
10/11/2024
I replace user interface dishwasher is now turning on water. Pressure is still really low when washing dishes coming from pump unit is filling with proper amount of water. ; ordrng 1 W10899563 (Motor sump assembly)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS7
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
10/11/2024
"Replaced all previously ordered parts, tested operations no additional issues found with oven today or cooktop oven to set temperatures not found all fans are operable"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Belmont, North Carolina 28012
Mitch H.
Job Details:
10/11/2024
Checked and found liner cracked at lower front. Used liner kit following included instructions to repair and seal cracks. Advised customer that spots on door would be considered cosmetic and not covered by warranty.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
10/11/2024
Removed and replaced both refrigerator door gaskets and freezer door gasket. Used heat gun to form gaskets and ensure proper seal around full perimeter of doors. All doors sealing and operating properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Denver, North Carolina 28037
Ryan S.
Job Details:
10/11/2024
Returned to install new Ui panel and control board. Installed parts and rsn unit. Unit now working. Ran service mode to clear all errors and reset unit. Verified proper operation. Left sump with customer. ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
10/11/2024
"Installed new spark module found switches on front and left burner brokenWont stay seated and missing 3 spring corrodedCust wanted me to leave in switches so they could use burners. Is running .; ordrng 1 W10619016 (Switches), rqstng P&A on 3 W11690598 (Power burner)s, states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297HDRS/XAA.02
Near Foxborough, Massachusetts 02035
Aimee Z.
Job Details:
10/11/2024
Cust removed fridge so could get at drain tubes and kit Also re steamed drain; used 1 DA82-01415A (Drain kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Denver, North Carolina 28037
Ryan S.
Job Details:
10/11/2024
"Customer complaint unit stop making ice and water in the doorstop shortly her to pop started working again has worked since ran icemaker through test, icemaker harvested and field noticed icicle and field tube icemaker valve dripping ordering new icemaker valve. Informed customer Office will call when parts come in.; ordrng 1 W11548535 (Valve)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Denver, North Carolina 28037
Ryan S.
Job Details:
10/11/2024
Returned to install valve and icemaker. Verified water and ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Plainville, Massachusetts 02762
Aimee Z.
Job Details:
10/11/2024
"Found icemaker leaking and damper is noisy; used 1 W10884390 (Icemaker), and 1 WPW10594330 (Damper) from stock"
We serviced a
KENMORE RANGE
Model ="790.31033802"
Near Longmeadow, Massachusetts 01106
Chris B.
Job Details:
10/11/2024
Complaint that a month ago the display was acting strangely and went back to normal. Found no issues with the display. Quoted parts and labor when customer decides to fix within 7 days well waive the trip fee into labor. Customer will keep an eye on it. All connections and wiring are in normal condition. Collected trip fee.
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201SR/AA-09
Near Longmeadow, Massachusetts 01106
Chris B.
Job Details:
10/11/2024
Replaced filter housing and customer opened the waterline and verified all connections and no leaks detected. Filled up 5 glasses of water with customer present to be sure no leaks showed up. Mentioned to customer to keep a good eye out on the area where the filter is and to get back with PC RICHARDS for any issues. Customer was upset that this problem would happen with such a new unit. I did mention to the customer about disconnecting the water line she gave me the ok to further work with the repair before taking it all apart and signed a waiver and that the job was done and no leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
10/11/2024
"Confirmed issue with freezer, RC compartment at correct temperature and operating properly. Called tech line spoke to Andrew SR# 7740097509. Ran test 40 in diagnostics, 3-way valve not activating correctly at every step. He recommended replacing valve coil. Ordering coil, evaporator cover and harness. Checked part availability and scheduled return for 10/16 AM.; ordrng 1 W11394920 (Evaporator cover assembly) and 1 W11715973 (Harness) and 1 W11574310 (Coil)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/11/2024
"I replaced all previously ordered parts, tested operations left old parts with customer no additional issues found at this time. No abnormal noises heard during quickwash.; dspstn on spec-tagged invntry: 2 W11239857 BELT"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/11/2024
I replaced user interface tested operations. All functions of the oven and microwave are working properly. No additional issues found.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/11/2024
Complaint noise complaint dishwasher is louder than the previous models. I found dishwasher has Around the tub I found dishwasher has the shielding underneath the dishwasher I found dishwasher underneath has shielding consolation unit has insulation inside of door called Whirlpool Techline file number 7740099075 18002531301 cannot do anything about issue. Everything is working properly and sounds normal. Customer has no wash performance issues either.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near North Attleborough, Massachusetts 02763
Aimee Z.
Job Details:
10/11/2024
Found the fuse open replaced started right up. Advised asap need vent cleaned ; used 1 Wp3392519 (Fuse) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
10/11/2024
Washer banging and vibrating found washer not level. Adjusted and tested all checks ok. ManI Pop
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PRMC2285AF
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
10/11/2024
Icemaker not working. Found proper power. Tried cycling but it wont advance. Replaced please allow 24 hrs for temps to stabilize.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
10/11/2024
"Customer complaining it wasnt filling with water upon arrival ran it on normal quick cycle unit filled, but were not engaged wash. Found proper voltage to sump motor but sump motor was not engaging the place sump motor from pre-ID truckstop unit unit now working as design. unit through service diagnostics to clear all errors stored verified proper operation"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
10/11/2024
"Customer complain unit not heating runs constantly. Found timer not working, timer getting voltage but timer motor not operating and not sending voltage to heater. Contacts in timer bad. Replaced timer verified proper operation. Found unit losing voltage when moving dryer , needs outlet or electrical looked at, informed customer to get landlord to contact electrician . Unit working. As designed with new timer when voltage at 240v . One leg is dropping voltage for some reason. Contact electrician . Called safety 7740004447. ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
10/11/2024
"Customer complaint unit is not cooling. Had another tech came out from another company said it was the compressor. It was unplugged plugged in compressor, making loud noise and kicks out new compressor and fittings, filter dryer and locking fittings and process valve for customer. Unit is under five-year extended warranty collected trip fee via card. Informed customer Office will call when parts come in to schedule. Return call.; ordrng 1 W11574734 (Compressor) and 1"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Crouse, North Carolina 28033
Ryan S.
Job Details:
10/11/2024
Returned to install belt and suspension. Installed parts. Verified unit now balanced properly and working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ11
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
10/11/2024
"Dried freezer door top, cleaned with alcohol wipes. Warmed with heat gun, installed auxiliary gasket. Freezer door closing and sealing properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
10/11/2024
"Installed all new parts and when replacing stator found orange wire had been rubbing on motor causing it to cut threw, fixed wire and ran unit thew a calibration and a regular wash, all operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
10/11/2024
"Checked over and found freezer not making ice and would take a week to fill ice bin, noticed frost building on left side of door due to door not shutting correctly. Found door is way to far away from cabinet causing warm air to get in and unit to not keep temp. Unit will need new freezer door, evap fan motor due to weak and ice maker, parts tentative p/a customer wanted a replacement unit due to someone been out 7 times for issue advised to speak with customer serving on issue ; ordrng 1 LW10433608 (Freezer door) and 1 WPW10464673 (Evap fan motor) and 1 4317943 (Icemaker), states that autho needed"
We serviced a
SAMSUNG DRYER
Model dv42h5200ep/a3
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
10/11/2024
Ran dryer and found when running unit would start to squeal and thump getting louder when warmer. Replaced all rollers and idler replaced belt and cleaned out unit. Ran and unit is now operating to specs ; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
10/11/2024
"Installed new compressor and all couplings due to compressor had burned out and was not pumping Freon threw unit. Filled with r600 and checked pressures, unit is now cooling and cycling evaporators all functions working to specs ; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
10/11/2024
"Found thermal fuse blown. Replaced fuse, tested, dryer overheating, reaching 230 inside drum with back and vent off. Replaced thermal cutoff, no change, still overheating. Called tech line spoke to Dillon SR# 7740100295. Reviewed everything that had been checked and replaced. Tested voltage to element, constant at 237v. No shorts or bad neutral. Spent over an hour on phone with tech line. In the end they believe air is leaking into cabinet past drum or blower housing. Could not find any visible gaps or feel any air leaks. Ordering drum, lint chute and blower housing seal. Advised customer that drum would ship directly to him and he will need to inspect for damage and call to schedule.; ordrng 1 W10899578 (Drum) and 1 W11117429 (Chute) and 1 W11415783 (Housing seal), used 1 WP3392519 (Thermal fuse), and 1 279816 (Thermal cutoff) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
10/11/2024
"Installed all new parts then ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10902814 WASHPLATE , 1 W10913953 ACTUATOR , 1 W11130362 SUSPENSION , 1 W11239857 BELT , and 1 W11454734 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near New Britain, Connecticut 06053
Chuck M.
Job Details:
10/11/2024
Customer complaint is that FF door gasket was not making contact with cabinet. Confirmed and found door hinge was not aligned properly. Corrected hinge and gasket. Checked ok. Showed customer it works.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Newington, Connecticut 06111
Chuck M.
Job Details:
10/11/2024
Replaced glides for ice container. Tested and ice container is pulling out all the way.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Newington, Connecticut 06111
Chuck M.
Job Details:
10/11/2024
"Customer complaint is that washer would not advance. Found washer full of water with clothes. Wash LED was lit. Canceled cycle and water drained. Ran diagnostics and found error codes F2e1 stuck key, F0e2 oversuds. Ran spin cycle and drain to extract water from clothes. Removed clothes and ran Quick Wash Cycle. Washer advanced through each cycle and completed successfully."
We serviced a
KITCHENAID RANGE
Model KSEB900ESS7
Near Longmeadow, Massachusetts 01106
Chris B.
Job Details:
10/11/2024
No damages on the door. Replaced door and unit working normal. Glass door was sent from Whirlpool part number WPW10634271.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Springfield, Massachusetts 01108
Chris B.
Job Details:
10/11/2024
Replaced board and ran a cycle and all working properly. Good fill on both auto sensing and deep fill cycle.
We serviced a
SPEED QUEEN DRYER
Model NE4513W
Near Springfield, Massachusetts 01105
Chris B.
Job Details:
10/11/2024
Replaced belt and dryer running normal. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 WPW10112954 BELT
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE28GSKLSS
Near Springfield, Massachusetts 01108
Chris B.
Job Details:
10/11/2024
Complaint that the IM door handle is broken and would not shut well to produce ice. Will put in parts for approval and reschedule for a return visit.; rqstng P&A on 1 WR78X26087 (Ice Maker Door)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DWH2
Near Manchester, Connecticut 06040
Gary V.
Job Details:
10/11/2024
"Arrived to repair per previous diagnosis and found wire harness terminals burnt at main acu connection, ohmed heater circuit and tested closed. will submit for additional approval and call with return date.; rqstng P&A on 1 W11027902 (Harness)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Vernon, Connecticut 06066
Gary V.
Job Details:
10/11/2024
"Inspected and found lid broken and hinge parts missing, will submit estimate and call.; rqstng P&A on 1 WP8563965 (Left hinge) and 2 W11404293 (Screw)s and 1 W10293653 (Hinge sleeve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Vernon, Connecticut 06066
Gary V.
Job Details:
10/11/2024
Concern ff compartment not cold. Inspected and ran thru diagnostics and found freezer fan no longer operating. Freezer still below freezing temp. Unit needs new freezer fan motor. Will submit estimate and call with return date.; ordrng 1 W11224591 (Freezer fan motor)
We serviced a
KENMORE REFRIGERATOR
Model ="106.51789413"
Near Springfield, Massachusetts 01129
Chris B.
Job Details:
10/11/2024
Complaint that the ice maker is not functioning. Found no voltage reaching the IM and found broken wires in the door hinge at the bottom. Mentioned to the customer that the door no longer available. Collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model MGDB765FC0
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
10/11/2024
Complaint that the dryer is making loud noises while tumbling. Found bad rollers and belt. Quoted parts and labor. Replaced all parts and unit running normal. 1yr warranty on parts and labor. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Stafford, Connecticut 06076
Gary V.
Job Details:
10/11/2024
"Installed parts listed and cycled thru auto test, all functions test normal now.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE"
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW5430MW1
Near Somers, Connecticut 06071
Gary V.
Job Details:
10/11/2024
"Installed main acu and harness, cycled and tested fine."
We serviced a
JENN-AIR RANGE
Model JDS1450DS0
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
10/11/2024
Replaced console and tested. Showed customer it works.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
10/11/2024
Installed new console and tested all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near West Hartford, Connecticut 06119
Chuck M.
Job Details:
10/11/2024
"Replaced Wash Motor Assembly, Control Panel, UI, ACU, vent and gasket. Tested dishwasher and it is working properly. No leaks found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
10/11/2024
Removed old tubing due to leaking and replaced with new added sealer on back of tubing to stop warm air from getting in due to big gap. Cycled ice maker and water is now flowing and working to specs ; used 1 212643 (SEALER-GUM) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHW02
Near Hartford, Connecticut 06105
Chuck M.
Job Details:
10/11/2024
Customer complaint is that mullion is broken. Confirmed and ordered mullion. ; ordrng 1 WPW10624451 (rail-mulln white)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Watertown, Connecticut 06779
Jimmy R.
Job Details:
10/11/2024
"Replaced control and socket due to light not coming on, tested light and unit is now coming on and all functions working to specs"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB
Near Cherryville, North Carolina 28021
Ryan S.
Job Details:
10/11/2024
"Return to install parts ordered installed new control, harness and element. Verified unit now working as designed, bake and broil elements working and unit preheated properly.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
10/11/2024
Dishwasher leaking used clear door and found manifold leaking by in the back causing middle spray arm not to move and the lower wash arm has a crack and causing a leak. Quoted customer they will call back.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Monson, Massachusetts 01057
Chris B.
Job Details:
10/11/2024
Complaint that the washer is not cycling properly. Found error code F7E1 bad actuator. Replaced part and washer running normal. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Hartford, Connecticut 06114
Chuck M.
Job Details:
10/11/2024
Customer complaint is that dryer door pops open during cycle. Found door catch and latch not keeping door snug. Replaced catch and latch. Tested and door checked ok. ; used 1 279570 (CATCH KIT) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/11/2024
"Complaint refrigerator leaking from multiple locations. Neighbor came over and found out that push pull valve from the back is leaking in the wall. We cannot service that as that is a plumber based issue. I did find the drain hose was completely clogged, causing water to leak onto customers floor. Drain tube ran 2 cups of water down drain tube. It is no longer clogged. No additional issues found with refrigerator here today.; (created new UIS, deleted prior attachment to UisID 232866)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Salisbury, North Carolina 28147
Jenn F.
Job Details:
10/10/2024
Complaint the unit did not spin and the lights on the console were going crazy. Plugged the unit back in and the LEDs just randomly started going on and flashing in no pattern. Power unresponsive and unable to put into diagnostic. Needs new control. Order oart; ordrng 1 W11675701 (Control) and 1 W11626074 (Control)
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/10/2024
Install new main control board and cycled didnt find any other fault codes. Tested fine.
We serviced a
KENMORE DISHWASHER
Model 665.12783K311
Near Stafford, Connecticut 06076
Gary V.
Job Details:
10/10/2024
"Inspected and found main acu had thermal event with burnt terminals, quoted and shes not going to repair."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near York, South Carolina 29745
Mitch H.
Job Details:
10/10/2024
"Tested and ran diagnostics. No stored error codes. Ran manual tests for all components, all tested good. Ran calibration then automatic test cycle, all completed correctly. No issues found. Washer operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ3
Near Lake Wylie, South Carolina 29710
Mitch H.
Job Details:
10/10/2024
"Checked and found that something plastic has been in contact with heater and melted. Customer was not available, had someone else meet me. Advised him that this would not be covered under warranty as it is not a defect with the dishwasher. Customer had left cc for payment. Removed and replaced heater from t/s. Tested dishwasher, all operating properly. Collected for service on cc.; used 1 W11537778 (Heater) from stock"
We serviced a
MAYTAG WASHER
Model MVW5435PW0
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
10/10/2024
Installed new basket and recalibrated unit ran a spin cycle and unit is now spinning properly and all operations working to specs
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
10/10/2024
Installed new parts leak checked found no leaks. Pulled a vacuum then recharged with 5.5oz of r134a even frost pattern developed please allow 24 hrs for temps to stabilize and ice production.
We serviced a
JENN-AIR WALL OVEN ELECT
Model Jjw2730
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
10/10/2024
Insulation fell down inside door. Was able to use heat tape and secure all checks ok.
We serviced a
LG REFRIGERATOR
Model LMXS28626S/00
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
10/10/2024
"Unit is not cooling, either section, fans and compressor running, no frost pattern. Sealed system issue. Quoted for compressor, evaporator, drier and labor. Denied. Collected for service call only"
We serviced a
MAYTAG WASHER
Model mvwb765fw3
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
10/10/2024
"Unit wont start clothes in washer full of water on arrival. Cancelled and will not drain. Pump is running. Can vacuum out from drain line. Bad pump.Quoted for pump/labor and accepted, vacuumed water out. Once able to get underneath found transmission is leaking oil, quoted for additional gear case assy and denied repair. Collected for service call only"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Belmont, North Carolina 28012
Mitch H.
Job Details:
10/10/2024
Removed and replaced drain pump and control. Ran control calibration and tested washer. All components and functions operating properly.; dspstn on spec-tagged invntry: 2 W10919003 DRAIN PUMP