We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Bessemer City, NC 28016
Ryan S.
Job Details:
08/25/2023
"Customer complained unit has issue filling. Too hot, spin too slow. Found the following error codes. F0e4, f8e1, f3e2. Thermistor on inlet valve causing low spin. Replaced inlet valve from ts, but found harness is also damaged by having corrosion on harness at thermistor harness side, needs inlet valve harness. Ordering inlet valve harness. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11193817 (Harness), used 1 W11165546 (VALVE) from stock, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Clover, SC 29710
Mitch H.
Job Details:
08/25/2023
"Tested components in diagnostics. Found noise coming from evaporator fan motor, shaft is wobbling. Ordering fan motor. Scheduled return visit for Friday 9/1 8-12; ordrng 1 WP2315549 (Evaporator fan motor)"
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Worcester, MA 01606
Angel R.
Job Details:
08/25/2023
Picked up wash plate.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Shrewsbury, MA 01545
Angel R.
Job Details:
08/25/2023
"Ran diagnostics found F2E1 stuck keypad. Customer complaint of right front burner causing error code to be triggered. F12 coil under current. All other functions working properly as well as burners. Quoted customer on new right front burner coil as well as labor. Customer is not home he is at work, son let me in to run diagnostics and has no way to pay. Father will call the office with payment. Spoke to Crystal in office she will try to reach out to father."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Charlotte, NC 28208
Robert A.
Job Details:
08/24/2023
"Cx complaint that the units burners are too hot. I inspected the unit to confirm the complaint. All burner heat, they also cycle appropriately according to the temp setting. None of the burners are staying on constantly. I explained the different temp settings of the dual burners, how they are double sided so high is at the bottom. I called techline to document the situation. The unit is working as designed.Sr 7737175546"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28217
Robert A.
Job Details:
08/24/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS01
Near Charlotte, NC 28209
Jeff L.
Job Details:
08/24/2023
Found 6 lights out in the fresh food section and all out in freezer this unit is out of warranty but my notes say whirlpool will cover parts and labor for this repair. The fridge was holding temp and all fans were running out unit into diagnostics and had no fault codes. No alarm when I was in home. Right now the fridge is operating correctly.Payment code for repair Special Project S84638; ordrng 4 W11632139 (Led lights)s
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28217
Robert A.
Job Details:
08/24/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Charlotte, NC 28273
Robert A.
Job Details:
08/24/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10846539 FAN
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ
Near Hartford, CT 06112
Chuck M.
Job Details:
08/24/2023
Installed wash arms and bottom seal. Advised customer to secure dishwasher to prevent it from leaning forward causing water to leak.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Hartford, CT 06106
Chuck M.
Job Details:
08/24/2023
Installed burner cap and burner heads. Cooktop Checked ok. Installed door glass. Checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hartford, CT 06106
Chuck M.
Job Details:
08/24/2023
Installed motor and tested. Washer checked ok.
We serviced a
WHIRLPOOL DRYER
Model LEB6300PW0
Near Middletown, CT 06457
Jeremy B.
Job Details:
08/24/2023
Dryer not heating. Found open element and burnt red wire at heater. Needs new element and heater wire. Quoted customer.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Hartford, CT 06106
Chuck M.
Job Details:
08/24/2023
Customer complaint is that washer/dryer combo does not start. Inspected and found voltage incorrect. Electrical issue.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Columbia, CT 06237
Jeremy B.
Job Details:
08/24/2023
Range clicking and not powering on. Found terminal block melted and nuts on block not tight. The nuts were just threaded bin a few threads and not tight causing arching and sparking and wires to melt. I gave customer estimate they are going to try to get the repair covered thru people they bought it from
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near New Britain, CT 06053
Jimmy R.
Job Details:
08/24/2023
"Removed old compressor and installed New replaced couplers and filled unit with r600,checked evap due to ball of ice building up on cap tube found evaporator leaking from a small pin hole, added some sealer to slow it down. Will order new evaporator and couplings parts tentative p/a ; ordrng 1 W11578004 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Coupler), dspstn on spec-tagged invntry: 1 W11506619 COUPLER 8 NK MS 00 , states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlotte, NC 28214
Robert A.
Job Details:
08/24/2023
"Cx complaint that the unit is making ice but the cubes are too small. I inspected the unit to confirm the complaint. The unit is making decent sized cubes, no cubes are small enough to cause concern. The IM harvest and fills with no issues. I explained that the IM fills from rear to the front by overflowing, meaning that some cubes towards the front have potential to be slightly smaller on some cycles. The unit is workin as designed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TWL
Near Douglas, MA 01516
Angel R.
Job Details:
08/24/2023
"Replaced defrost thermistor after defrosting unit, tested ok.; used 1 5303918214 ( DEFROST THERMOSTAT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Sutton, MA 01590
Angel R.
Job Details:
08/24/2023
"Ran diagnostics to check thermistors and compressor, all tested ok. Baffle motor has failed in the closed position. Quoted customer on new baffle and labor. They will think it over as they are on a fixed income."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Grafton, MA 01536
Angel R.
Job Details:
08/24/2023
"Hub is worn, actuator is working ok. Could not remove wash plate. Cam is also ok. Quoted customer on new hub and wash plate plus labor. They will think it through and let us know if they will move on."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KBS0
Near Shrewsbury, MA 01545
Angel R.
Job Details:
08/24/2023
"Found F8E1 no inlet water, unit was not filling. Checked voltage at valve mullex and it is not getting proper voltage. Will need to replace control to even properly diagnose unit. Customer will think it over, they already invested $150 on another tech to come look at it last week."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Shrewsbury, MA 01545
Angel R.
Job Details:
08/24/2023
F6E2 error. Ode miss communication between panel and control. Will have to order both panel and harness as the unit is unresponsive.; rqstng P&A on 1 W11135393 (Panel) and 1 W11199207 (harns-wire) and 1 W11401710 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Middletown, CT 06457
Jeremy B.
Job Details:
08/24/2023
"Found lid locked and washer not powering on. Found 120vac at control but control is burnt. Needs new panel, control, and lid lock.; rqstng P&A on 1 W11543997 (Control) and 1 W11394572 (Latch) and 1 W11478519 (Console)"
We serviced a
ELECTROLUX DRYER
Model EIED50LIW2
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
08/24/2023
Dryer making noise and not heating properly. Found blower wheel broken causing lint build up in blower housing. The blower wheel spins freely causing noise. Needs new blower and motor. ; rqstng P&A on 1 137552300 (Blower housing) and 1 5304529782 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
08/24/2023
Refrigerator still not making any ice. Still getting E5 error. Needs new icemaker. No eta on parts. ; ordrng 1 W11658802 (Icemaker)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near East Hartford, CT 06118
Jeremy B.
Job Details:
08/24/2023
Washer still glitching out when motor tries to spin. Have already replaced all parts on washer. There are no options for repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Manchester, CT 06042
Jeremy B.
Job Details:
08/24/2023
Unit still not cooling properly. Found restricted filter drier. Replaced and leak checked then recharged. Please allow 24hrs for temps to stabilize.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Manchester, CT 06040
Jeremy B.
Job Details:
08/24/2023
Washer not level causing basket to get stuck in back panel and damage tub ring. Was able to free the basket and level washer but needs tub ring. Suspension worn and basket bounces. Needs suspension. ; ordrng 1 W11590590 (Tub ring) and 1 W11400156 (Suspension)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ1
Near Bolton, CT 06043
Jeremy B.
Job Details:
08/24/2023
Customers complaint is water beads in inside of tub and water drips out of vent at top of door when door fully opened. Customer started using rinse aid and the water beads went away but still getting slight dripping from vent. Called tech support and documented my findings will order and replace vent assembly. ; ordrng 1 W11545539 (Gasket) and 1 W11649995 (Vent) and 1 W11545290 (Deflector)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH04
Near Hartford, CT 06106
Chuck M.
Job Details:
08/24/2023
"Arrived and found oil and water in drain pan. When evacuating coolant found unit empty. Replaced compressor and vacuumed system. Vacuum did not hold. Charged system to 3.7 oz. Customer is diabetic and has refrigerated medications. Ordered evaporator. Needs nitro kit. ; ordrng 1 W11407409 (Evaporator) and 1 40003 (nitro kit w/ tanks) and 2 ExtraTimeSlots (Extra Time Slots)s, used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Newton, NC 28658
Ryan S.
Job Details:
08/24/2023
"Returned to install parts ordered. Took off old compressor and evap, installed new compressor and while installing new evap evap was damaged tried to replace lockring but can fit another lockring on evap. Ordering new evap coil. And lockring fittings. I formed customer office will call when part comes in to schedule return call. ; rqstng P&A on 1 W11546692 (Evap coil) and 1 W11504448 (Coupler 1) and 1 W11506620 (Coupler 2), dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 W11504448 COUPLER"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Iron Station, NC 28080
Ryan S.
Job Details:
08/24/2023
Retuned to install new glass door and handle. Installed new glass door and handle and reassembled unit. Took pictures and showed customer. Verified proper operation
We serviced a
KITCHENAID RANGE
Model KGSC308LSS0
Near Gastonia, NC 28054
Ryan S.
Job Details:
08/24/2023
"Customer complained unit front left burner wasnt working. Tried cleaning out orifice and was able to get proper gas flow after clearing debris from inside burner orifice. Customer also complained lights in oven not working And if he shakes unit left side bulb will come on and off. Upon inspection found wire damaged to light bulb socket, causing short to bulb socket. Was able to repair wire and left side light came on, found right side light bulb just needed replacing ,informed customer to just buy bulb for that issue and showed him how to install bulb, and that bulbs were not covered under warranty. Verified proper operation."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Blacksburg, SC 29702
Mitch H.
Job Details:
08/24/2023
"Checked dryer and found noise coming from motor pulley. Has a crack on back end. Ordering pulley. Called Randy, scheduled return visit for 8/30 12-5.; ordrng 1 WP8066184 (Motor pulley)"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Thompson, CT 06277
Roger R.
Job Details:
08/24/2023
Cust states unit not starting. I found unit starting okay and no error codes. Instructed on how start button works per service pointer number 11679421
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Berlin, CT 06023
Jimmy R.
Job Details:
08/24/2023
"Tested unit and found machine would not start a cycle and main display would not function, checked control and found only few buttons lighting up and flashing but never staying lit up tried running a diagnostics cycle and found unit not going threw, checked voltage to main cntrl and 120v and green light on at cntrl board checked voltage to display and no power, removed display and found solider joints bunt and green also panel separating and not sticking down. Unit needs new main cntrl,display and console parts tentative due to main cntrl specially ordered advised when parts are in we would call for return visit ; ordrng 1 W11460962 (Cntrl user interface) and 1 W11460908 (Console) and 1 W11506011 (Cntrl)"
We serviced a
SAMSUNG RANGE
Model NE59T4311SS/AA
Near Somers, CT 06071
Gary V.
Job Details:
08/24/2023
"Inspected and found circuit breaker tripped, turned circuit breaker back on and cycled bake and burners on stove, circuit beaker tripped again after about 2-3 minutes of cycle time. Ohmed and visually inspected elements and switchs and found no problems with stove. I believe circuit breaker is weak and worn out and informed customer. 30 days on trip fee."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821TS8
Near Enfield, CT 06082
Gary V.
Job Details:
08/24/2023
Inspected and couldnt detect any odors. Customer may have already cleaned up the issue. All functions test fine at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42FTX03
Near Enfield, CT 06082
Gary V.
Job Details:
08/24/2023
"Installed new ice maker and tested fine, but needs new feeler arm, will order and return.; ordrng 1 W11342242 (Ice maker arm)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28214
Robert A.
Job Details:
08/24/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found thermal damage at the terminal block and cord. The cord and block need to be replaced. I replaced the cord and terminal block from TS. I charged for the cord. I tested the unit for the cx. The unit is working as designed.; used 1 279320 (TERMINAL BLOCK), and 1 WX09X10019 (Power cord) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Southbridge, MA 01550
Roger R.
Job Details:
08/24/2023
Found unit packed in frost again. I initiated diagnostic and turned heater on and it came on and started defrosting. Checked and found main control to be one of the units with a bad control per service bulletin W11642483Will need to order a new control for this unit.Customer had also mentioned that the fill line is leaking. Found fill line from house had been chewed by rodents and is cut completely. Informed customer that this is not part of the refrigerator and not covered by warranty or contracts.. advised to have plumber run new line. ; ordrng 1 W11546609 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Brookfield, MA 01506
Roger R.
Job Details:
08/24/2023
Installed new console and control. Service bench entitlement states unit was issued on 8/22/2022 so under warranty period. All checks okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Westfield, MA 01085
Mike K.
Job Details:
08/24/2023
"Unit has been unplugged, so completely defrosted. Replaced heater and control, plugged unit drain n and compressor/ fans running. Cs to monitor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Woodstock, CT 06281
Amanda R.
Job Details:
08/24/2023
Replaced ice maker been cooling normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Southington, CT 06489
Jimmy R.
Job Details:
08/24/2023
The housing ppl had come out to look at machine its all set does not need service ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Southington, CT 06489
Jimmy R.
Job Details:
08/24/2023
"Checked over unit and found frost forming on the freezer door and cabinet found warm air getting into freezer due to gap around freezer and fridge cabinet, added silicone to fill in gap around cabinet adjusted door gaskets and they are all now sealing and operating properly. Advised customer there may be some moisture inside freezer or around cabinet when its muggy out this is normal operation all fridges will get some moisture depending on how much ur in and out if the unit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Southington, CT 06489
Jimmy R.
Job Details:
08/24/2023
"Checked over unit and found door open led staying on and chiming door open when doors are closed, checked over all door switches and found freezer door not hitting door switch properly found door has a big gap on the top and small on bottom, tried to adjust door and found door warped causing it to not hit door switch door is to far away. Will order new door assembly stainless advised part is a special order and will be shipped to home advised to plz check for damage ; ordrng 1 W11435351 (Freezer door stainless)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
08/24/2023
"Tested unit and found customer had been running a wash cycle and unit keep filling never stopping until unplugging machine, ran diagnostics and checked for errors found no codes, ran a self test and unit filled and drained properly, recalibrated machine and unit shut down and worked as designed. Ran a wash and a spin and unit filled hot and cold valves shut off and on, checked water valves to be safe and tapped on valve then valve stayed on. Will order new valve assembly to be safe parts tentative p/a ; ordrng 1 W11127357 (Valve), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Woodstock, CT 06281
Amanda R.
Job Details:
08/24/2023
Making a noise randomly from ff section had damper cycle motor noisy on damper replaced damper assembly operation normal ; used 1 WPW10594330 (DAMPER CNTRL) from stock
We serviced a
GE DISHWASHER
Model DDT700SSN3SS
Near Southampton, MA 01073
Mike K.
Job Details:
08/24/2023
"Cs run with affresh and cycle after same thing, says stopped at about 20 minutes into cycle. Filter is clear. Tested light wash. Filled fine and water level looks good. Drain directly into some no drain line, repositioned drain hose to go up farther in cabinet before going to drain for better air gap.Let unit run for about 30+ minutes, gave h2o error during a fill mode at that point, water level seemed ok.At this point looks to be pressure switch, with inlet valve and main control also being a possibility. Quoted for pressure switch , valve and and control.Cs has a contract through Home Depot, but was told to pay for repair and they would be reimbursed.; ordrng 1 WD15X26078 (Inlet valve) and 1 WD21X27998 (Control) and 1 WD21X25468 (Pressure sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Holyoke, MA 01040
Mike K.
Job Details:
08/24/2023
"Both sections too warm, 55 in rf, 46 in fr. Acting Same as before repair.In diagnostics showing open fr thermistor. Removed fr evap cover and no frost on evap. Noticed light not working, but would when opening other doors. Went to test thermistor and found plug not fully seated, pushed in and light came on and now passing thermistor test.Ran test 4. Rf evap fan running at step 4, fr evap running at step 5 and starting to get frost on fr evap.Going to have cs monitor. If continues redo sealed system but it looks like a loose harness was the issue. Did check fr evap for leaks with uv light/goggles all clear."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Killingly, CT 06239
Amanda R.
Job Details:
08/24/2023
Replaced control tested bake and broil multiple times preheated oven to 350 operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW9640XW00
Near Shrewsbury, MA 01545
Angel R.
Job Details:
08/24/2023
"Moldy bellow, advised customer to replace if possible and going forward to run affresh cycles once a month. Also problem draining due to blockage in pump. Quoted customer on bellow and pump cleaning."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Shrewsbury, MA 01545
Angel R.
Job Details:
08/24/2023
"Installed heater, problem persisted. Unit is hard wired and cannot test voltage at the element connections, not enough slack. Element getting voltage, possible bad wire harness. Will order new control for precaution.; ordrng 1 W11410066 (Control) and 1 W11568793 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Clover, SC 29710
Mitch H.
Job Details:
08/24/2023
"Confirmed model and serial number and checked entitlement, dryer under warranty. Checked dryer operation, heating and cycling normally, no evidence of overheating. Ran diagnostics, only stored error code was F2E1 stuck button. Ran HMI test, all buttons respond correctly. Ran timed dry on high heat, operating properly. Ran wet towel test for sensor dry, no issues found. Dryer operating as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Charlotte, NC 28278
Mitch H.
Job Details:
08/24/2023
"Confirmed issue. Entered diagnostics, ran water dispenser test 96, valve actuated and dispensed water, exited diagnostics and tested dispenser. No water when pad is pushed. Requesting P&A for a user interface, pad and switch. Pad on back order. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 W11087492 (Switch) and 1 W11533213 (User interface) and 1 W11251709 (Pad)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Charlotte, NC 28278
Mitch H.
Job Details:
08/24/2023
"Tested and found squealing noise coming from idler pulley. Disassembled dryer, installed dryer kit, cleaned idler pulley shaft. Reassembled, tested, dryer operation quietly and properly.; used 1 4392067 (Dryer kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Rock Hill, SC 29732
Mitch H.
Job Details:
08/24/2023
"Tested and found ice maker would not cycle. Replaced ice maker, tested, now cycles and fills properly.; used 1 W10884390 (Ice maker) from stock"
We serviced a
WHIRLPOOL RANGE
Model JDS9860CDS00
Near Charlotte, NC 28212
Jeff L.
Job Details:
08/24/2023
Cleaned all burner caps and burner heavy build up of scum and food particles. Tried all burners and they are working great.(Call complete); ordrng 1 WPW10406243 (Burner) and 1 WP74005890 (Ignitor) and 1 WP8284669 (Burner cap)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28227
Jeff L.
Job Details:
08/24/2023
"Put unit into service mode had no fault codes. Unit will just stay on sensing I checked actuator,motor,belt,capacitor all checked good I ordered 2 parts for repair will return august 30th amPart#W11170319Part# W11210459; ordrng 1 W11170319 (Control) and 1 W11210459 (Water valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28210
Jeff L.
Job Details:
08/24/2023
Replaced agitator ordered by previous tech ran unit thru service mode no fault codes. Ran unit on drain spin unit ran and checked ok(Call complete)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Charlotte, NC 28226
Jeff L.
Job Details:
08/24/2023
Put unit into service mode and got a E5 error code the ice fan is running the ice maker will cycle and get water it just will not harvest. Per fault code Im ordering 2 parts. Office will call customer when parts come inPart#W11658802Part#W10646867; ordrng 1 W11658802 (Ice maker) and 1 W10646867 (Ice bin sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Matthews, NC 28105
Jeff L.
Job Details:
08/24/2023
Per whirlpool service bulletin Technical Service Pointer #: W11476730 I advised the customer there is no repair that can be done for this unit. New design new way of removing the heat. At this time nothing more I can do.. unit ran and checked ok(Call complete)
We serviced a
MAYTAG WASHER
Model MHW6000XW1
Near Charlotte, NC 28277
Jeff L.
Job Details:
08/24/2023
Replaced door lock from prior tech diagnostics. Put unit into service mode there were no fault codes. Put unit into normal wash cycle it filled and rotated. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, CT 06234
Amanda R.
Job Details:
08/24/2023
Control wont start up opened console took picture has cockroaches explained we cannot service unit
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS04
Near Prospect, CT 06712
Jimmy R.
Job Details:
08/24/2023
"Checked over unit and found ice maker bin freezing ice to a solid block, checked ice maker and found loose and cracked leaking water into bin and freezing. Replaced ice maker and unit is now cycling and filling properly secured ice maker to stop from moving, wile checked ice maker found left and right freezer rails hard to pull out found bearings broken will order new left and right rails, parts tentative p/a ; ordrng 1 WPW10397636 (Draw rail left) and 1 WPW10397635 (Draw Rail right), used 1 W10884390 (ICE MAKER) from stock, states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WTW4955HW
Near Windham, CT 06256
Amanda R.
Job Details:
08/24/2023
Canceled service at door
We serviced a
WHIRLPOOL WASHER
Model WTW5000W1
Near Kershaw, SC 29067
Jonathan J.
Job Details:
08/24/2023
"Complaint start button is jammed. Cannot get start button to release. I found start button was pushed into hard. I had to take control board off of panel to release start button. I performed a diagnostics cycle. No error codes and fault history. Button that was stuck is not part of the control board. It is part of the panel and it is a separate part from the panel. If customer calls back, we will need to order the panel and the button."
We serviced a
SPEEDQUEEN WASHER
Model AWNE9RSN115TW01
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/24/2023
Complaint latch broke I found unit has a 7 year part and labor warranty. Unit needs latch plastics to fix latch is falling down into washer customer going to call speed queen declined.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/24/2023
Door light will not turn off on the outside refrigerator occasionally will start chiming randomly. I found freezer light switch was completely frozen over due to a door gasket that was not sealing properly. I heated up door gasket and allowed gasket to reform to freezer. No more air leaks occurring from door gasket Door light switch is now operating normally.
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS20
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/24/2023
"Replace user interface, tested operations all functions are now operable. No additional issues found microwave and oven are both heating fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/24/2023
"Complaint dishwasher is leaking I found inner door warped am ordering inner door. Address in system is wrong. Customer in edge water community. To the right 10017 Jack Nicklaus Dr, Lancaster, SC 29720 gps takes you to the street if using Waze no other gps can find address or street as of now new build construction. Door on back order office to call customer when part comes in. ; ordrng 1 W11676896 (Inner door)"
We serviced a
MAYTAG WASHER
Model MHW8200FC
Near Northampton, MA 01062
Mike K.
Job Details:
08/24/2023
"F3e1 error code, drain pump running and door locked. Let unit run, no water in tub. Eventually timed out and unlocked. Able to remove clothes and tested in quick wash, error code came right up and unit locked again with pump running.Mod / serial tag is worn off and unreadable. Guessed at model by looking at dryer tag. Found pressure sensor number, replaced and tested on rapid wash, operated fine, but lots of suds. Ran several cycles to help clear build up, using towel to remove excessive suds.; used 1 WPW10448876 (SWITCH-WL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Westhampton, MA 01027
Mike K.
Job Details:
08/24/2023
Unit has been leaking from filter head in rf. Replaced head assy and tested several glasses of water with no leak found.
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0AS04
Near Troutman, NC 28166
Vincent O.
Job Details:
08/24/2023
Installed new bake element. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Troutman, NC 28166
Vincent O.
Job Details:
08/24/2023
Found evap getting frozen over. Customer has thawed several times. Order and replace heater assembly. ; ordrng 1 W11650662 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Wethersfield, CT 06109
Chuck M.
Job Details:
08/24/2023
Customer complaint is that washer does not spin out clothes. Inspected and found hub worn. Ordered hub. ; ordrng 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8969SDM0
Near Rocky Hill, CT 06067
Chuck M.
Job Details:
08/24/2023
Customer complaint is that upper rack adjuster was broken. Replaced adjuster and tested. Showed customer it works. Customer also stated that lower rack wheels are all broken. They will repair at later time or on their own. ; used 1 WPW10546503 (ADJUSTER) from stock
We serviced a
JENN-AIR COOKTOP
Model JED3536GS01
Near Glastonbury, CT 06073
Chuck M.
Job Details:
08/24/2023
Installed cooktop and customer tested. Checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28214
Robert A.
Job Details:
08/24/2023
"Cx complaint that the garbage disposal is now making noise after the last repair on 7/10. I inspected the unit to confirm theres no other complaint. The DW works fine, the cx ran the disposal and said the noise it makes a new since the last repair. I explained that I came to service the DW and with the last repair being about 40 days ago its hard to determine if my previous service caused the new noise. I asked why she waited so long to call it in, she claimed to be out of town and had to cancel the previous appointment. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Auburn, MA 01501
Roger R.
Job Details:
08/24/2023
"Installed new compressor and recharged with 64g R600A refrigerant ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506619 COUPLER 8 NK MS 00 , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/24/2023
Complaints not cooling properly in the refrigerator nor the freezer. I found evaporator fan motor had failed. I replaced evaporator fan motor. Inspected evaporator evaporator producing a full frost pattern. No additional issues found with refrigerator or freezer or compressor at this time. ; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
08/24/2023
"Complaint dryer keeps turning itself off in the middle of a cycle. Even on timed dry will run just fine. Issue is intermittent when it occurs. Control will go completely blank and say power failure. I checked voltages voltages are correct no lose power cords found at this time suspect when is she was occurring per customer, touch screen completely freezes, and locks up Customer Hass to unplug dryer to get dryer to start to work again. ; ordrng 1 W11525997 (Control) and 1 W11419056 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
08/24/2023
Complaint not drying dishes properly have a Sudsing period I found have a Sudsing issue occurring I found F7 E1 error code I found heating element has failed completely as well. Replaced heating element tested operations cleared. All error codes. Everything is now working properly.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Southwick, MA 01077
Mike K.
Job Details:
08/24/2023
Unit covered under warranty through Costco extra 1yr warranty and 5yr sealed system warranty per service bench.Compressor running and no cool either section.Ordering compressor/evap/drier. Office will contact cs when parts come in to schedule return. 2x time job; ordrng 1 W11536253 (Evaporator) and 1 W10507884 (Compressor) and 1 2xtime (2x time) and 2 W11506635 (Processing rube)s
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Windham, CT 06280
Amanda R.
Job Details:
08/24/2023
Replaced dryer kit and put on new door seal tested sounds normal ; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/24/2023
Installed new drive assembly. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/24/2023
Found f4e4 error. L2 less than 50v. Verified proper incoming power. Order and replace main control. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/24/2023
No problem found with unit. Smell is normal of burning fuel. Control panel does get hot during operation as this is where the oven vent sits directly under panel. Checked and verified unit is cycling properly and flames are burning properly. All functions check ok. 7737126488 documented with safety.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/24/2023
Unable to duplicate complaint at this time. Customer states entire floor was flooded. States that he sucked something out of standpipe and used draino in standpipe. Unit worked 2-3 times with no leaks. Only evidence found of leaking is from load and go tank and bellow. Both small leaks and not likely to flood floor. Instructed customer to keep watch and try to catch leak if possible before return. Order and replace tank and bellow. ; ordrng 1 W11314648 (bellow) and 1 W11318830 (tank) and 1 W11628814 (O ring.)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/24/2023
Sr#7737169406. Found motor windings reading open at control. Checked winding directly at motor. All windings reading 16ohms at motor. This is normal. Order and replace harness. ; ordrng 1 W11685752 (Harness)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near China Grove, NC 28023
Vincent O.
Job Details:
08/24/2023
"Installed new drive assembly. Tested and verified proper operation. All functions check ok. No more grinding. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , and 1 W11550891 AGITATOR"
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Holden, MA 01520
Roger R.
Job Details:
08/24/2023
Part not sent out to me. Called office and confirmed. Called client and informed them the office would call to reschedule as soon as possible. NEED PART ATTACHED TO TICKET. ; O-emld tckt
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AB0
Near West Brookfield, MA 01585
Roger R.
Job Details:
08/24/2023
"Found unit leaking from defrost drain tube. Drain is clear from ice. Unit will need a new drain tube. Will order and return. ; ordrng 1 241830905 (Hose, drain)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Belmont, NC 28012
Ryan S.
Job Details:
08/24/2023
"Customer complained unit making noise during spin. Confirmed noise upon inspection found tub nut was slightly loosing. Causing tub to make noise during spin. Tightened nut and put unit in spin. Unit now working properly. Customer also complained unit not filling enough, informed customer on how unit will fill to different depths depending on what level is selected and even then can be different levels but will fill and start washing. Ran component activation and inlet valve is working properly informed customer to clean out filters on inlet valve if water slows since they have a well it may also be that and that that issue isnt covered under warranty . Verified proper operation of unit."
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF4A
Near Attleboro, MA 02703
Aimee Z.
Job Details:
08/24/2023
Found needs new latch broken replaced from gas and tested complete ; used 1 5304525218 (Latch) from stock
We serviced a
GE REFRIGERATOR
Model GNE29GSKBSS
Near Suffield, CT 06078
Gary V.
Job Details:
08/24/2023
"Inspected and found ice chunk in ice maker, cleared out and tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Longmeadow, MA 01106
Gary V.
Job Details:
08/24/2023
"Inspected and found compressor shutting down on overload, needs new compressor will order and return.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Process stub)"
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ0
Near Longmeadow, MA 01106
Gary V.
Job Details:
08/24/2023
"Inspected and found drive coupler and lid switch broken, will order and return. Also informed customer about clogged vent and he will get that repaired.; ordrng 1 WP3355806 (Lid switch), dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Chicopee, MA 01020
Gary V.
Job Details:
08/24/2023
"Installed new door seal, didnt solve problem. Door liner is not holding seal in place, needs new door. Will order and part will be shipped to customer and they will call when part arrives.; ordrng 1 LW10672972 (Ff door stainless w/gasket)"