We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBS2777RFD
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
10/16/2024
Icemaker/box/seals. Steamed drain and ice build up; dspstn on spec-tagged invntry: 1 243297613 ICE MAKER
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001SG/AA
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
10/16/2024
"Unit not cooling properly, rf room temp, fr around 20. Compressor is running, condenser fan running, but not evap fan. Full frost pattern. Evap fan measuring 35k ohm and 130kohm. On the black and red to neutral. Able to prop magnet to bypass fr door sensor. I am not reading voltage to fan motor.Quoting for main control/evap cover assy and labor. Denied. Collected service call only."
We serviced a
MAYTAG DRYER
Model MED6500MW0
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
10/16/2024
Customers complaint is end of signal tone not working. Started a normal cycle and met it finish and end of signal tone sounded. All checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ05
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
10/16/2024
"Customer received new door however is doesnt seem to be fingerprint resistant like her old door. Finger prints go away on old door but remain on new door. ; ordrng 1 W10916047 (Fresh food door) and 1 LW10916048 (Freezer door) and 1 W11178521 (Name badge), O-SMS tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Granite Quarry, North Carolina 28146
Jenn F.
Job Details:
10/16/2024
Replaced the evap cover and thermistor. Defrosted coil. Tested ok.
We serviced a
WHIRLPOOL WALL OVEN
Model WGG745S0FS05
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/16/2024
"Our replaced all previously ordered parts, tested operations. No additional issues found left all original parts with customer. both oven preheated at 350? with no issues. Cooktop is igniting properly all burners.; dspstn on spec-tagged invntry: 1 12400035 IGNITOR FLAT"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
10/16/2024
"Customer complained unit not heating . Found Element open short and thermal cut off open short. Replaced both from ts. Verified unit now heating and heater cycling on and off when prompt. ; used 1 279838 (ELEMENT), and 1 279816 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WOSA2EC0HN00
Near York, South Carolina 29745
Mitch H.
Job Details:
10/16/2024
"Model/Serial tag missing on oven. Checked entitlement and registration matches information and owner. Confirmed problem. Control not responding to any inputs, will not enter diagnostics. Requesting P&A for console and control. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11428592 (Console) and 1 W11261165 (Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Newington, Connecticut 06111
Chuck M.
Job Details:
10/16/2024
Customer complaint is that ice maker stopped making ice. Filter checked ok. Ran ice maker test 120. Ice maker cycled and displayed bf ice bin full. Ice bin was full and ice was clumpy. Discarded ice. Customer was unaware of how to access ice bin and remove container. Advised customer to allow time for ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Newington, Connecticut 06111
Chuck M.
Job Details:
10/16/2024
Replaced UI and install foam seal on freezer door liner per AFL video. Water/Ice icon on UI remains on after time out. Called techline and was told it is normal and by design. Sent pics of freezer door seal as well. Same SR# used.
We serviced a
LG WASHER
Model WM3600HVA/01
Near Union, Connecticut 06076
Gary V.
Job Details:
10/16/2024
"Inspected and found customer had another company replace door boot because it was torn and didnt swap over drain tube, causing leak and flood, informed customer and he said he will resolve the problem."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/16/2024
Installed new led module and tested fine.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Suffield, Connecticut 06078
Gary V.
Job Details:
10/16/2024
"Inspected and found cold side inlet valve terminal loose and tightened and adjusted, cycled thru auto test and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near Suffield, Connecticut 06093
Gary V.
Job Details:
10/16/2024
"Inspected and found ice maker not cycling properly, replaced with new ice maker and cycled and filled with water. Please allow 24-48 hours for ice production. Also lowered freezer temp.; used 1 W11700250 (ICEMAKER) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
10/16/2024
"Customer complained unit would not start, but lights would come on. ran service mode. No error code stored ran service diagnostics all functions, working, ran quick wash unit started field, and started washing. Customer was elderly woman had her to show me what she was doing and was not unit properly showed her proper starting procedures and how if the light is blinking the unit is not running if the light is solid the unit is running if she opens the lid the unit will pause until she starts it again. Verified proper operation."
We serviced a
GENERAL ELECTRIC DRYER
Model DBVH520EJ2WW
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
10/16/2024
Complaint that the dryer is not turning on. Found broken belt. Quoted parts and labor. Replaced belt and unit running normal and great heat present. Used TS #13729700. Customer has coupon of $20.00. 1yr warranty on parts and labor. ; used 1 137292700 (BELT) from stock
We serviced a
JENN-AIR RANGE
Model JMC2427DS01
Near Newington, Connecticut 06111
Chuck M.
Job Details:
10/16/2024
Replaced UI panel and tested. Microwave checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
10/16/2024
"Replaced all parts but found harness wire failure on the drain and rotor wire lines. Will order new main harness wire.; rqstng P&A on 1 W11568984 (Main Harness Wire), dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW , states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
10/16/2024
"Removed old compressor and brazed in new replaced lines,filter drier and coupler filled with r600 and unit is now frosting up on evaporator and all operations working to specs"
We serviced a
WHIRLPOOL DRYER
Model MED5630HW0
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
10/16/2024
"Ran unit and found when tumbling unit would make a loud vibration shaking the entire machine. Checked for vibration and found blower wheel out of round due to full of lint, cleaned out unit and lubed all rollers and idler advised customer on using a pvc vent for part of the venting this will create static and block vent quicker unit must be cleaned more often. Let unit run and all operations now working to specs"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
10/16/2024
Oven keeps giving F1E1(internal control failure) inspected control and found a burn mark needs new control. ; ordrng 1 W11100513 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
10/16/2024
Wash motor getting power but only buzzes. Needs new motor. ; ordrng 1 W11680075 (Motor sump assy)
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near West Hartford, Connecticut 06117
Ruben C.
Job Details:
10/16/2024
Replaced control ran diagnostics normal draining and washing normally tested normal spinning normally
We serviced a
WHIRLPOOL FREEZER
Model GI7FVCXWY00
Near West Hartford, Connecticut 06117
Ruben C.
Job Details:
10/16/2024
Checked unit found comp is seizing up not starting gave cust estimate for comp informed cust has 7 days
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW10
Near Clover, South Carolina 29710
Mitch H.
Job Details:
10/16/2024
"Checked and found refrigerator operating and compressor running but not cooling. Cold condenser line and no frost pattern. Amp draw on compressor is almost non existent, running at .02 amps. Compressor defective. Ordering compressor. Checked part availability and scheduled return for 10/21 PM.; ordrng 1 W11580057 (Compressor kit) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near East Granby, Connecticut 06026
Gary V.
Job Details:
10/16/2024
"Inspected and found fresh food refrigerator door trim not sealed and glued properly, needs new door, will order the door in the customer will call when the part arrives. Allow 6 to 8 weeks for delivery..; ordrng 1 W11477021 (Ff door right)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
10/16/2024
"Customer complaint icemaker, not working, found icemaker arm, malfunctioning, causing unit to not dispense ice needs new icemaker ordering icemaker. Scheduled return call for Monday 12-5 . ; ordrng 1 W11548540 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
10/16/2024
"Returned to install parts ordered. Installed new gearcase, slider, rotor and agitator. Ran calibration to new parts to the control board. Ran all agitate and spin functions. Verified no noise and proper operation. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11550891 AGITATOR"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Cherryville, North Carolina 28021
Ryan S.
Job Details:
10/16/2024
Customer complaint unit wasnt agitating. Ran service test found shifter error found actuator not functioning properly. Replaced actuator from ts. Installed part and ran service mode. Agitate and spin functions now working . Verified proper operation. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
10/16/2024
Customer complain unit cut off a couple times. Randy diagnostics no error codes found ran factory service test. All functions working. Moisture senses working. Heater working. Ui responsive. Ran timed dry . Unit working as designed. I forged customer unit working as designed could not find any faults or issues with unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Newington, Connecticut 06111
Chuck M.
Job Details:
10/16/2024
"Customer complaint is that washer was noisy and would not spin. Ran diagnostics and found error code F0e5 off balance load detected. Found hub , belt and cam worn. Replaced front T/S and tested. Showed customer it works. ; used 1 W11239857 (BELT), 1 W10324651 (HUB), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ10
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
10/16/2024
"Unit is under 1yr wp warranty per service bench. Unit off on arrival. Verified 120vac at outlet. Fuse checks good, but no voltage. Reset connections to power board and plugged back in and unit came back on and testing fine. Moved power cord around, but stayed on. Heated cup of water fine. If reoccurs would replaced cord and power board, but is working fine now."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
10/16/2024
"Tested unit and found machine not making any ice checked for errors and found E2 ice maker lost position did not find home position, e5 ice maker thermistor is bad ice maker stopped making ice. Checked thermistor in diagnostic s and found showing shorted, replaced faulty ice maker and cycled unit threw a test cycle and filled unit, all operations are now working to specs advised to give ice maker 24 to 48 hrs so unit can regulate ; used 1 W11658802 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
10/16/2024
"Ran water and found no water would come out of unit checked water flow and unit is getting water but not dispensing, checked valve and found when water would shut off then back on slowly the unit would start to flow water threw dispenser then start to stop again, found valve no opening fully causing poor water flow. Unit will need new valve assembly and a water regulator due to on city water advised will order and return ; ordrng 1 W11645245 (Valve) and 1 W10786952 (Regulator)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
10/16/2024
"Checked over unit and found machine locked erroring out F9e1 long drain, canceled cycle and found no drain pump running checked pump and found molex connection pulled from ouzo causing no power. Replaced terminals and reconnected pump secured harness to stop from pulling out, ran a drain and a calibration cycle on control all operations now working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED95HEDC1
Near Ellington, Connecticut 06029
Gary V.
Job Details:
10/16/2024
"Inspected and found idler pulley worn out, replaced with new pulley and tested fine.; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS7
Near Avon, Connecticut 06001
Ruben C.
Job Details:
10/16/2024
Checked unit found terminal block wire burnt and broken needs harness ordering harness with terminal ; ordrng 1 W11454490 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
10/16/2024
Customer complaint is that ice maker is not working. Inspected and found broken wires at bottom of door. Quoted customer P&L. Customer will contact manufacturer for authorization.
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
10/16/2024
Complaint that the washer is not cycling through correctly. Found error code F7E8 and F0E3. Found no issues with the washer. Cleared out the error codes F7E8 F0E3 and ran three diagnostic cycles and a calibration cycle. All working fine.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA01
Near Southbury, Connecticut 06488
Jimmy R.
Job Details:
10/16/2024
"Tested unit and found dishwasher would run but in middle of the cycle trip the breaker once reset it would run again, tested voltage to unit and 120v going to Unit at terminal block. Ran diagnostics and found errors Sc error drain pump error, oe flow meter error let unit run and found drain pump ohming out weak should be 88 and was ohming out 7 ohms. Will order new drain pump,case assembly, main Pcb due to corrosion and sump&motor assembly. Parts tentative p/a plus extra time ; ordrng 1 DD90-00597A (Sump&motor) and 1 DD31-00016A (Drain pump) and 1 DD92-00059F (Pcb main) and 1 DD97-00611A (Case break)"
We serviced a
WHIRLPOOL DISHWASHER
Model NO MODEL NUMBER
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
10/16/2024
Customer complaint is that dishwasher leaked. Ran dishwasher for approximately 35 minutes and no leaks found. Dishwasher does not have a Model/Serial tag.
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
10/16/2024
"Customer complaint is that washer is was very noisy during wash cycle. Inspected and found agitator loose on drive shaft and belt worn. Ordered agitator, cam and belt. ; ordrng 1 WPW10006384 (drive belt) and 1 W10721967 (drive pulley) and 1 W10908289 (agitator)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
10/16/2024
"F2e1, f0e3, F0e5 errors in history, cleared and ran diagnostic cycle. Completed but was a bit loud, checked lower assy and gear case has leaked oil ( can see spray over lower components and walls of unit)Unit will need a new gear case, clutch, Washplate/screw. Rotator screw did break free so other lower unit parts should be transferable.Ordered parts, 2x time. Office to contact cs when parts come in with authorization to schedule return.; ordrng 1 W11449841 (Gear case assy) and 1 W10734521 (Clutch assy) and 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Springfield, Massachusetts 01118
Chris B.
Job Details:
10/16/2024
Complaint that the washer is unbalanced and the tub is off. Found the left back suspension disconnect from the frame. Found leaking water from the hose. Reattached the suspension and ran a cycle and suspension holding up fine but found bad hose. Will order parts for a return visit.; ordrng 1 W10849778 (Hose)
We serviced a
SAMSUNG WASHER
Model WF50R8500AV/US
Near Norton, Massachusetts 02766
Aimee Z.
Job Details:
10/15/2024
Found leak by the drain pump and; rqstng P&A on 1 DC97-20621A (Drain pump) and 1 DC97-16991B (Filter)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AB4
Near Foxborough, Massachusetts 02035
Aimee Z.
Job Details:
10/15/2024
Found needs new icemaker; ordrng 1 5303918344 (Icemaker)
We serviced a
SAMSUNG WASHER
Model WA45N3050AW/A4
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
10/15/2024
Customer complaint is that washer leaked onto floor. Inspected and found drain hose pulling away from washer drain hose connector. Secured and tested. Washer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS01
Near Somers, Connecticut 06071
Gary V.
Job Details:
10/15/2024
"Concern no ice. Inspected and found wires at hinge point on freezer door broken causing no ice situation, will submit estimate. They know to call us when part arrives. Customer will need to discard old door as we will not discard.; rqstng P&A on 1 W11465912 (Freezer door) and 1 W10873791 (Ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near East Granby, Connecticut 06026
Gary V.
Job Details:
10/15/2024
"Inspected and found dribble coming from front left dispenser down the front inside the cabinet, dispenser has blockage and corrosion in it, will submit estimate and call with return date.; rqstng P&A on 1 W11550898 (Bezel) and 1 W11569112 (Dispenser)"
We serviced a
WHIIRLPOOL WASHER
Model n/a
Near Granby, Connecticut 06035
Gary V.
Job Details:
10/15/2024
"Inspected and found main acu getting 120v but no operation, quoted for main acu and he will call if wants repaired."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY5
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
10/15/2024
"Checked over unit and found water had been leaking on right side of bottom freezer, checked and found when ice maker would cycle in and fill the fill hose would leak and drip all the way done unit onto floor found top connection had a hole causing the leak. Replaced fill tubing and cycled ice maker and water unit is now filling properly and all operations are working to specs"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Simsbury, Connecticut 06081
Gary V.
Job Details:
10/15/2024
"Inspected and found lint catch holder came dislodged and tightened and adjusted, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Kings Mountain, North Carolina 28086
Mitch H.
Job Details:
10/15/2024
"Tested and found ice maker defective. Would not cycle. Removed and replaced ice maker. Tested, cycled and filled properly. Pre Id part was incorrect. Used 1- W11700250 ice maker from t/s. ; dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER , used 1 W11700250 (Ice maker) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
10/15/2024
Replaced control board and unit running normal. Mentioned to the customer to keep an eye on the cooling for the next few days. Set temps to recommended and all fans running.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Salisbury, North Carolina 28146
Jenn F.
Job Details:
10/15/2024
"Complaint makes A lot of noise in cycle. Advised of normal noises with the machine. Noticed some vibration from the water valve on fill, during wash the noise is normal. No adjustments can be made to make the unit quieter. Unit tested ok."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Salisbury, North Carolina 28144
Jenn F.
Job Details:
10/15/2024
Complaint doesnt heat. Found open hi limit. Replaced. Tested ok. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mooresville, North Carolina 28115
Jenn F.
Job Details:
10/15/2024
Complaint f3e5 error came back. And unit would not start. Unplugged and unit got stuck in sensing. Stored errors in the control F3e5 bulk system error. f1e2 motor over voltage. Unable to get the error to come up when activating the unit. Called whirlpool techline Sr7740114324 advised to replace the harness and bulk sensor. Order parts. ; ordrng 1 W11662157 (Harness) and 1 W11621181 (Drawer with sensor) and 1 W11621180 (Control)
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX10
Near Mooresville, North Carolina 28117
Jenn F.
Job Details:
10/15/2024
"Replaced ice maker. Ran test 120, passed. Ran test 97 to fill ice maker. Throw out the first few batches of ice. Allow 24-48 hours for a full bucket. Tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Kings Mountain, North Carolina 28086
Mitch H.
Job Details:
10/15/2024
"Removed both refrigerator door gaskets. Replaced gaskets, used heat gun to form gaskets and ensure both were sealing properly around full perimeter of doors. All operating properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Gastonia, North Carolina 28052
Mitch H.
Job Details:
10/15/2024
"Checked and found suspension rods good, no excessive movement of basket. Found washer not level. Left front foot not contacting floor. Leveled and adjusted feet, washer now level. Customer did not know how to pause cycle to unlock lid and correct out of balance load. Instructed her on how to do that and she of controls."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
10/15/2024
Replaced all parts and washer running normal. No leaks detected. Ran three diagnostic cycles and all is good.
We serviced a
WHIRLPOOL WALL OVEN
Model KERS306BSS1
Near South Windsor, Connecticut 06074
Jeremy B.
Job Details:
10/15/2024
Oven not heating properly. Takes a long time to heat and then doesnt cycle. Called customer prior to arrival and had them start heating the oven to 475. Took 30 mins to arrive the oven was only at 250 the elements check good. The oven sensor is out of specs. The range will randomly power off and then back on again causing poor preheat and cycling. Needs major component replaced the main control board and the sensor requesting authorization. ; rqstng P&A on 1 WPW10686474 (Control) and 1 W10833885 (Sensor)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GBS0
Near Manchester, Connecticut 06042
Jeremy B.
Job Details:
10/15/2024
Installed filter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near South Windsor, Connecticut 06074
Jeremy B.
Job Details:
10/15/2024
"LEDs not working and fresh food door gaskets torn. Installed new led kit and now all light working. Door gaskets time needs new. ; rqstng P&A on 2 W10846057 (Door gaskets)s, dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near East Hartford, Connecticut 06108
Jeremy B.
Job Details:
10/15/2024
Customers complaint is washer not completing cycles. Ran diagnostics and found over suds error code. Ran calibration then had customer put in the same load that she said failed. Started a normal cycle and watched watched it advance when draining the main wash it just kept draining and all lights went out except lid lock then just shut off. Needs new main control.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
10/15/2024
Customer complaint is that dishwasher is not draining properly. Ran dishwasher multiple times and dishwasher drained properly each time. Inspected drain pump and found food debris in drain housing. Removed debris and tested again multiple times and dishwasher drained properly. Could not duplicate issue.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Preston, Connecticut 06365
Amanda R.
Job Details:
10/15/2024
Leaked water once replaced door seal and leveled unit
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Plainfield, Connecticut 06374
Amanda R.
Job Details:
10/15/2024
"9/1 error replaced sump assembly when testing pin hole in drain hose ; rqstng P&A on 1 W11551233 (Hose), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Canterbury, Connecticut 06331
Amanda R.
Job Details:
10/15/2024
378 327 324 367 326 366 complaint that unit not cooking right preheated to 350 showed customer how to calibrate oven calibrated control today up 5 degrees
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hampton, Connecticut 06247
Amanda R.
Job Details:
10/15/2024
Replaced drain pump tested operation normal ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ5
Near Woodstock, Connecticut 06281
Amanda R.
Job Details:
10/15/2024
Replaced spark module and console tested bake and broil both lighting
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Thompson, Connecticut 06262
Amanda R.
Job Details:
10/15/2024
Still not dispatched correctly in second year of rent a center warranty but not saying this
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Thompson, Connecticut 06255
Amanda R.
Job Details:
10/15/2024
Customer had unit hooked up ran one cycle didnt make noise customer had heavy load going Couldnt duplicate noise recommended recording noise
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
10/15/2024
Replaced control and console. Completed drain agnostic test cycle (test 12) fine. Put unit into drain and spin and went into full speed spin fine.Cs to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
10/15/2024
Replaced roller/riser and holding fine.
We serviced a
FRIGIDAIRE DISHWASHER
Model GDPP4517AF0A
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
10/15/2024
"Office was renovated and unit moved. After moved unit has leaked. Unit is slightly tipped forward, top screws are touching and have marked top console. Also a chip in console at both front corners, took photos to document. Ran normal cycle as is. Ran for 15 minutes with no leaking found.Took off toe plate and no leaking under unit, foam is all dry. Pulled bottom of unit forward to help level unit front to back, lowered feet enough so top is not touching screws. Was a fair amount of soap build up in unit. Let unit run throughout adjustments, ran for 40+ minutes in total with no leaking. Cancelled and drained/ filled repetitively to remove extra soap.Too much soap, water bouncing of particular dish, leveling, All possible reasons for leaking, but could not be duplicated.Collected for service call only."
We serviced a
JENN-AIR COOKTOP
Model JED8345ADB
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
10/15/2024
"Issue with left side burners. One switch not working, spins freely, other switch when on turns on both burners. Doesnt use mid grill and wants to see if burner drop in available. Swapped grill and left burners, they work fine in center. The two left switches look to be faulty, the one spins the other shows on intermittently while turning. When grill was added to left side the fan turned on with both one, operated fine not when grilled turned on when in center."
We serviced a
GENERAL ELECTRIC RANGE
Model JBS86SP4SS
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
10/15/2024
Replaced element and infinite switch Tested operations. All burners are working properly. No additional issues with cooktop found.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2045VF2
Near South Hadley, Massachusetts 01075
Chris B.
Job Details:
10/15/2024
Complaint that the refrigerator is not cooling. Found compressor running but no frost pattern in the evaporator. Unit will need a sealed system work and customer will have to call the store or the insurance company for further help.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
10/15/2024
Replaced all parts and dryer responding to diagnostic test. All working normal.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
10/15/2024
I found waveguide has a Bullseye on it. Magnatron antenna is welded melted. Inside of waveguide called Techline file number 7740114460 unit non repairable wave guide damaged non-repairable wave guide is non-serviceable.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/15/2024
Complaint not making ice. I cycled icemaker and it cycled just fine. I found that the freezer temperatures with freezer temperature set to maximum coldness 0? at the top and positive5? in the bottom I found evaporator is not producing a full frost pattern at this time Sealed system issue customer declined repair at this time is going to look at replacement options
We serviced a
KITCHENAID FREEZER
Model KRMF536RPS00
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/15/2024
Complaint condensation moisture on the freezer gasket top of the gasket leaking on the floor. I found complaint true. I installed phone gasket per manufacture tech line. No additional issues found no cooling issues found or reported at this time.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/15/2024
Complaint user interface intermittently unresponsive light will not turn off causing unit to heat internally. Customer performed an update before departure and unit and updating mode upon departure. No additional issues found with oven at this time. All settings and features were working before update
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
10/15/2024
Customer complaint is that washer was leaking from front. Inspected and found bellow drains blocked. Cleared bellow of debris and tested. No leaks found.
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Cherryville, North Carolina 28021
Ryan S.
Job Details:
10/15/2024
"Returned to install parts ordered. Installed new stator, clutch and slider. Verified unit working as designed and no noise out of ordinary operation. ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"
We serviced a
GENERAL ELECTRIC RANGE
Model JGBS66REK5SS
Near Killingly, Connecticut 06241
Amanda R.
Job Details:
10/15/2024
When plugged in cooktop electrodes sparking constantly Replaced switches for burners
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Milford, Massachusetts 01757
Aimee Z.
Job Details:
10/15/2024
Installed wash plate screw and suspension Calibrated complete; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION
We serviced a
GE REFRIGERATOR
Model PYE22PSHHSS
Near Walpole, Massachusetts 02032
Aimee Z.
Job Details:
10/15/2024
Found leaking from water line. Needs plumber leaking at plastic to copperNeeds brass fittings for plastic into copper
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
10/15/2024
"There was a pretty significant kink in line going to dryer. Replaced compressor/drier, compressor was different model then previous repair, process/suction were reversed. Added some tubing to connect suction, also replaced tubing to discharge, previously looks to have been done several times with several joints. Couple joint leaks found out n pulling vacuum, corrected and held pressure fine. Charged with 5.5oz r134a. Discharge line getting hot, cool air in fr and flow verified to rf. Cs to monitor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Kannapolis, North Carolina 28081
Jenn F.
Job Details:
10/15/2024
Complaint condensation on top of freezer gasket. Installed gasket stops under the top of the freezer gasket. Tested ok
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Kannapolis, North Carolina 28081
Jenn F.
Job Details:
10/15/2024
Stacked unit. Complaint unit was making a clunking noise and then the part fell down. The drum gasket is damaged. Order new drum drop ship to the customer. Order as well idler and rollers. Customer will call in once the drum is received and inspected.; ordrng 1 W10508188 (Drum) and 1 W10837240 (Idler) and 1 4392067 (Repair kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Kannapolis, North Carolina 28083
Jenn F.
Job Details:
10/15/2024
Complaint not registering lid closed. Found broken strike. Replaced strike. Tested ok. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDhV03
Near Kannapolis, North Carolina 28083
Jenn F.
Job Details:
10/15/2024
Replaced compressor and filter. Leak checked. Vac pumped. Charged with 4.5 oz of 134a tested on. Customer to allow 24-48 hours for temps to regulate. ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
10/15/2024
"Dishwasher not cleaning. Found d f4e3(wash motor error. Ran self test and motor only hums. Door on dispenser broken. Replaced motor sump assy and dispenser. Ran self east all checks ok. ; used 1 W11613479 (MOTOR/SUMP), and 1 W10861000 (DISPENSER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
10/15/2024
Replaced gearcase slider rotor and agitator tested operation normal ran diagnostics normal ran quick cycle normal draining normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Newington, Connecticut 06111
Ruben C.
Job Details:
10/15/2024
Installed freezer door but refrigerator door has damages took pics reordering door ; ordrng 1 W11575716 (Ref door stainless)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Clover, South Carolina 29710
Mitch H.
Job Details:
10/15/2024
"Found washer unplugged on arrival. Plugged back in, entered diagnostics, no stored error codes. Ran automatic test cycle, completed correctly. Customer says washer would not complete cycle and lid lock kept clicking. All functions operating properly at this time. Based on customer description ordering control. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11608056 (Control), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Clover, South Carolina 29710
Mitch H.
Job Details:
10/15/2024
"Tested and confirmed that dishwasher control not responding. Will not start cycle. Entered diagnostics, found F1E2 control error. Ordering console and control. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11613564 (Console) and 1 W11683480 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
10/15/2024
Customer complaint icemaker not working ran icemaker error codes no air code was present. Icemaker was empty and fill valve unit did not fill with water icemaker line frozen ordering heater and icemaker. Customer Office is authorized and parts come in.; ordrng 1 W11226501 (Heater) and 1 W11658802 (Icemaker)