Service History 221 - Advantage Appliance Repair

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Charlotte, NC 28278

Mitch H.

Job Details: 03/21/2024

"Removed freezer door, shelves, slides and back. Replaced evaporator fan motor, reassembled, tested. Motor operating properly and quietly. Removed and replaced LED modules. All lights now working correctly.; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Wilbraham, MA 01095

Chris B.

Job Details: 03/21/2024

Complaint that the washer would stop at mid cycle and will not finish loads and that the water jet button is no working. Ran diagnostic cycle and a calibration cycle and all tested normal. Found touch panel acting unresponsive to normal touch and led wont light up. Will order new parts for a return visit.; ordrng 1 W11174419 (Water Jet Switch) and 1 W11478526 (Control Panel)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Crouse, NC 28033

Ryan S.

Job Details: 03/21/2024

"Customer complained unit not spinning water out of clothes, ran unit and found no error codes. Ran service diagnostic and all functions working. Ran quick wash with customers towels in it, explained how to load unit properly. Unit ran through entire cycle and went into high speed spin at end. Clothes were not saturated. Showed customer the clothes. Customer thought clothes should be more dry, showed her clothes are completely rung out, squeezed towel and no water came out, clothes were damp and wet but rung out and not dripping water.. Customer still not satisfied. Verified properly operation. Informed customer unit working as designed. Informed customer if called again for same issue she will have to pay for service call. Called techline to document. Sr 7738730176"

We serviced a

JENN-AIR WARMING DRAWER

Model JJD3030IL00

Near Denver, NC 28037

Ryan S.

Job Details: 03/21/2024

Installed hinge. Took pictures verified proper operation.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Denver, NC 28037

Ryan S.

Job Details: 03/21/2024

"Retuned to install mr2 control board and convect fan. Installed mr2 board and test convect relay. Fan still not working. Called tech line. Was informed to order new board and harness for convect fan. Ordering new control mr2, harness and keeping convect assembly, for return call. Informed builder office will call when part comes in. Sr#7738727805 ; ordrng 1 W11465340 (Main harness) and 1 W11685628 (Mr2 board)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Denver, NC 28037

Ryan S.

Job Details: 03/21/2024

Customer complained of unit not spinning. Found f7e5 error. Visually inspected and found slider broken. Quoted 245.02 for repair. Replaced slider via ts. Ran unit through service mode and unit not spinning and agitating. Verified proper operation. Collected via card. ; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/21/2024

"Customer complained of leaking, found unit was leaning forward due legs not being set correctly. Adjust unit to level and ran unit. Unit didnt leak through quick wash cycle. Verified proper operation and explained issue to customer l"

We serviced a

GE DRYER

Model GTD33EASK0WW

Near Springfield, MA 01109

Mike K.

Job Details: 03/21/2024

"Unit running but not heating, found heating element lead burnt out and connector on element melted. Quoted for harness/element and labor.Saved estimate. Collected for service call"

We serviced a

KENMORE DISHWASHER

Model 58714652200A

Near Chicopee, MA 01020

Mike K.

Job Details: 03/21/2024

"Complaint is of unit leaking. Unit is a mini portable unit. Removed back and side panels and ran on normal cycle. Let unit run for 10 minutes and then cancelled. Unit filled washed and drained fine with no leaking found. Repeated and same result. No leaks found. She me old water stains in base of cabinet, some by fill, both worked fine in testing. No failure found at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Chicopee, MA 01020

Mike K.

Job Details: 03/21/2024

"Replaced filter housing and was able to transfer stick filter out of old unit, dispensing fine"

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Chicopee, MA 01013

Mike K.

Job Details: 03/21/2024

"Unit is under 1yr additional rent a center warranty per service bench. Complaint of burnering smell while running, broke down unit and cleaned out lint build up. No sign of any electrical burnouts l. Reassembled and verified unit operation. Replaced boy smell is from some burning lint, but all excess lint reachable has been cleared, no dangerous build up, some smell is normal, advised to make sure vent is clear to prevent back build of lint in unit. Rent a center has actually already supplied a different unit that they will be keeping and this one will go back to the store"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Chicopee, MA 01013

Mike K.

Job Details: 03/21/2024

"Unit is under 1yr wp warranty per service bench. Cs says s not cleaning like it is as when new. Has to run in heavy duty and smells.Ran unit and filled fine, verified wash motor operation and spray arm movement. Removed filter and was partially clogged, cleaned. Has a proper drain loop and drain to disposal.First fill water is cold. Let run through second fill. Drains fine.. second fill warm, not hot. No errors or n history and went through self test fine.Suggest running water at sink til hot before starting wash. Using rinse aid (was empty) and cleaning with affresh. No failures found at this time.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Bristol, CT 06010

Ruben C.

Job Details: 03/21/2024

Checked unit found unit back cover was off and some parts were installed by a tech sent from Lowes voltage coming to unit was not checked found not getting 220 volts to terminal cust must get this remedied

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Agawam, MA 01001

Mike K.

Job Details: 03/21/2024

"Replaced drawer/valve assy and tested properly in normal cycle, completed fill with no leaking, cancelled and drained fine.Some leaking during repair as house cold valve would not shut off completely, water was mopped up by cs."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Charlotte, NC 28269

Robert A.

Job Details: 03/21/2024

Cx complaint that the unit is not washing dishes at all. I inspected the unit to confirm the complaint. I found an error code: f6e4. The unit powers on and the water supply is good. I found the float switch arm out of place resulting in water not entering the unit. I corrected the float switch arm position and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL KITCHEN

Model WDT730PAHW0

Near Holland, MA 01521

Chris B.

Job Details: 03/21/2024

Complaint that the middle rack is broken. Replaced part with TS and rack is back to normal.; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Somers, CT 06071

Chris B.

Job Details: 03/21/2024

Complaint that the unit is not cycling through correctly. Found broken wire to the drain pump. Mended wire and unit running normal. Mentioned to the customer to replace the control board to its original one and retest the unit.

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4024HW0

Near Springfield, MA 01108

Chris B.

Job Details: 03/21/2024

Complaint that the unit is not draining properly. Found E2 and water not draining out. Customer mentioned that the washer leaked water while draining. Will need a second tech to be able to remove the washer. Washer needs to be pulled out to access the back customer cannot find help to move the washer will schedule for a second tech. Customer will call office on Monday to let us know if she finds someone to move the washer out of the location. ; ordrng 1 W10906604 (Drain Pump) and 1 W10882096 (Hose) and 1 W11178924 (Hose Drain)

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Springfield, MA 01118

Chris B.

Job Details: 03/21/2024

"Complaint that the unit is not cycling through correctly. Found bad control board. Lid is stuck closed and cannot access MS. Unit is stuck on drain. No kinks nor clogged pressure hose. Will order new control. ; ordrng 1 W11687817 (Control Board), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Stafford, CT 06076

Gary V.

Job Details: 03/20/2024

"Inspected and found multiple problems. Broken lid, lid strike, drain pump and main acu fault, quoted and they will call."

We serviced a

WHIRLPOOL M/W OTR

Model WMMF5930PZ00

Near Charlotte, NC 28262

Robert A.

Job Details: 03/20/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4027HW1

Near Charlotte, NC 28213

Robert A.

Job Details: 03/20/2024

"Cx complaint that the unit does not finish the cycles. I inspected the unit to confirm the complaint. I found error codes: f7e5 f1e1 f0e2. I cleared the codes and ran manual cycles. It agitated fine but in spin there was a loud grinding noise. The unit needs a new gearcase, motor, control and clutch to resolve the issue. I quoted the cx for the repair, the service call has been paid for by CC. The office will make the decision for the repair. Return visit will need a 2ct."

We serviced a

LG WASHER

Model WM3170CW

Near Hartford, CT 06105

Ruben C.

Job Details: 03/20/2024

Checked unit found error code LE for motor there is nothing binding motor control is no longer available

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near East Hartford, CT 06108

Amanda R.

Job Details: 03/20/2024

Dryer only has one leg of 120v coming to terminal block

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HWH1

Near Vernon, CT 06066

Amanda R.

Job Details: 03/20/2024

"71 error no heat complaint not drying ran automatic test heater element ok control disabled heater needs new control ; rqstng P&A on 1 W11305303 (Control), dspstn on spec-tagged invntry: 1 W10703867 HEATER , states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ellington, CT 06029

Amanda R.

Job Details: 03/20/2024

F5e1 error lid switch control was recently replaced by different company for same issue it worked for a few days and then stopped again needs new lid lock ; rqstng P&A on 1 W11513248 (Lid lock) and 1 W11513246 (Control)

We serviced a

SAMSUNG WASHER

Model WA50R5400A

Near Dallas, NC 28034

Ryan S.

Job Details: 03/20/2024

"Upon arrival customer had unit in garage, it had been broken for a month and half she said. She said last tech said he cant work on it. Found model serial tag was rubbed off, called Randy, was told to leave due to billing issue, and cant order parts. Also unit would have to be hooked up to work on it."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBB00

Near Meriden, CT 06450

Jeremy B.

Job Details: 03/20/2024

Both sections not cooling. Ran test 4 and all fans and compressor comes on but no frost pattern. Appears to be a leak in freezer evap. Quoted customer they will pass.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Tolland, CT 06084

Gary V.

Job Details: 03/20/2024

"Inspected and found temp in ff compartment running at 33 degrees and air damper hanging open, replaced with new damper and tested fine.; used 1 W11164593 (DAMPER CNTRL) from stock"

We serviced a

FRIGIDAIRE RANGE

Model LGGF3043KFT

Near Middletown, CT 06457

Jeremy B.

Job Details: 03/20/2024

Oven not heating ignitor only drawing 2.5 amps. Replaced and tested all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, NC 28216

Ryan S.

Job Details: 03/20/2024

"Customer complained last technician took this part off and its broke. Found cover or bezel to fabric dispenser broken. Also went over dispense and how to works.,verified dispenser working. Scheduled return call for 3-25-24 pm.; ordrng 1 W11550898 (Bezel)"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Charlotte, NC 28206

Ryan S.

Job Details: 03/20/2024

Returned to install parts ordered by previous tech. Installed new compressor and freezer evap. Ran nitrogen to leak check. Steady 140psi. Pulled vaccum steady 15min. Filled with 6oz 134a. Verified frost pattern on freezer evap in service test 4. Verified proper operation. Informed customer to give 24 hours for cool. 48 for ice. Job paid for by previous tech. ; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW1

Near Monson, MA 01057

Chris B.

Job Details: 03/20/2024

Complaint that the unit is making noises while spinning. Found unit unleveled and adjusted it. Found loose wire on the drain pump and reinstalled and secured. Ran three diagnostic cycles and ran a normal cycle with towels to add weight to the washer. Unit working normal. No noises present.

We serviced a

FRIGIDAIRE RANGE

Model GCRE3060AFF

Near Palmer, MA 01069

Chris B.

Job Details: 03/20/2024

"Replaced part and cycled all settings (bake, broil, air fry and conv.) and all tested normal."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lancaster, SC 29720

Mitch H.

Job Details: 03/20/2024

"Tested dryer and confirmed issue. Dryer heating properly but not fully going through cycle. Ran diagnostics, found F3E2 sensor error. Ordering sensor bars, sensor harness and control. Checked part availability and scheduled return for 3/25 PM; ordrng 2 WP3387223 (Sensor bars)s and 1 W11525996 (Control) and 1 WPW10298258 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS00

Near Huntersville, NC 28078

Robert A.

Job Details: 03/20/2024

"Im ordering the dual valve as well for the dispenser issue.; ordrng 1 W11535162 (Dual valve), dspstn on spec-tagged invntry: 1 W11333076 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Mooresville, NC 28115

Robert A.

Job Details: 03/20/2024

"Im ordering the Washplate as well just in case.; ordrng 1 W10902814 (Wash plate), dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10754448 CLUTCH , and 1 W11449841 GEARCASE"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Mooresville, NC 28117

Robert A.

Job Details: 03/20/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

SAMSUNG WASHER

Model WA51A5505AV/US

Near Cromwell, CT 06416

Jeremy B.

Job Details: 03/20/2024

Customers complaint is when washer agitating its making a clicking noise. Inspected underneath and found nothing loose or broken. Ran high speed spin and then started a heavy duty cycle all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 03/20/2024

"Found cam broken causing a grinding and clicking noise. Replaced cam and actuator ran calibration then self yeah washer still making a abnormal noise from gearcase will order and replace. ; ordrng 1 W11449840 (Gesrcase) and 1 W11510461 (Washplate), used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 03/20/2024

"Blower wheel cracked making noise. Had to drill off wheel. Relaxed wheel and motor all checks ok. ; used 1 279827 (MOTOR), and 1 WP697772 (BLOWER WHEEL) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Huntersville, NC 28078

Robert A.

Job Details: 03/20/2024

Cx complaint that the unit shakes excessively while in spin cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I calibrated the control and ensured the unit was balanced. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Huntersville, NC 28078

Robert A.

Job Details: 03/20/2024

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the cutoff fuse blew because the element popped off the housing causing it to ground to the tunnel. The corrected the element position and replaced the fuse with one from TS. I tested the unit for the cx. The unit is working as designed.; used 1 279973 (THERMAL KIT) from stock

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, NC 28269

Robert A.

Job Details: 03/20/2024

Cx complaint that the units knob is stripped not allowing the cycles to be selected. I inspected the unit to confirm the complaint. I found the timer is stripped from the selector knob separating. The unit needs a new knob and timer to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11685947 (Timer) and 1 W11708423 (Large knob) and 1 W11625514 (Small knob)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Charlotte, NC 28269

Robert A.

Job Details: 03/20/2024

Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. The unit seems to sense then goes straight to done. The capacitor is bad. I replaced the capacitor with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bolton, CT 06043

Amanda R.

Job Details: 03/20/2024

"Replaced parts still making grinding noise at 37 mins needs new gear case ; ordrng 1 W11449841 (Gear case) and 1 W10902814 (Wash plate), dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"

We serviced a

KITCHEN AID DISHWASHER

Model KDFE104HPS0

Near Norfolk, MA 02056

Aimee Z.

Job Details: 03/20/2024

Found top wrack stuck crooked dropped down shelf to level Door closing

We serviced a

BOSCH DISHWASHER

Model SHXM65W55N/10

Near Norfolk, MA 02056

Aimee Z.

Job Details: 03/20/2024

Tested drain found leaving little water tub.Dropped drain hose under sink and drain bucket drained fineDrain hoses run under floor in basement.Drained bucket in basement second hose drain fine.Advised if doesnt drain call office well order new drain hoseThat goes to pump.Working fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near New Britain, CT 06053

Amanda R.

Job Details: 03/20/2024

Not cooling in ff section evaporator not defrosting brown wire not pushed in connector all the way connected wire manually defrosted evaporator set temps at recommenced

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF42H5200AF/A2 11

Near New Britain, CT 06052

Amanda R.

Job Details: 03/20/2024

Unit is stacked in a small pantry complaint that at end of cycle when it should unlock it dosent until you power it back on then door unlocks and can get clothing out reset power to unit started quick cycle still not unlocking washing normally needs new door lock ; rqstng P&A on 1 DC64-00519D (Lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near East Hartford, CT 06118

Amanda R.

Job Details: 03/20/2024

Unit not cooling in ff section evaporator not defrosting needs control and thermistor customer will have it defrosted for repair ; ordrng 1 W11446726 (Ui) and 1 W11368877 (Evaporator)

We serviced a

WHIRLPOOL WASHER

Model Wtw6120hc2

Near Belmont, NC 28012

Ryan S.

Job Details: 03/20/2024

"Customer complained of error codes. Found f7e1 and f7e7. Ran service mode and unit just humming when in agitate or spin. Found bad capacitor. Quoted 277.12, customer wanted repair. Replaced cap from ts. Ran unit through all agitate and spin functions. Verified proper operation. Collected via ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near East Longmeadow, MA 01028

Mike K.

Job Details: 03/20/2024

"Cs had dryer down on arrival. Attempted to remove water lines and flow not shutting properly fr with house valve. Maintenance ended up shuttering off connecting lines until stopped. Replaced both valves, pressure sensor and pressure hose.Tested unit on test cycle and on quick wash, verified both valves operating.They will remount dryer; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11688995 VALVE (COLD)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near East Longmeadow, MA 01028

Mike K.

Job Details: 03/20/2024

"Customer had broken rack wheel on upper rack, replaced adjusters and tested in normal cycle, working fine.; used 1 W10712395 (ADJUSTER) from stock"

We serviced a

JENN-AIR RANGE

Model JGS1450DS0

Near Hampden, MA 01036

Mike K.

Job Details: 03/20/2024

"Unit is under 1yr wp warranty per service bench. GettingF8e0 error, also multiple stuck key errors in history, cooling fan error and stuck key error.Replaced cooling fan and same error.Ordering fan, control, u/i and harnesses.; ordrng 1 W11297271 (Control) and 1 W11107275 (Cooling fan) and 1 W10911847 (Harness) and 1 W11176109 (Harness), used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near East Hampton, CT 06424

Jeremy B.

Job Details: 03/20/2024

Found adjuster broken on upper rack. Needs new. ; ordrng 1 W11551537 (Adjuster) and 1 W11551430 (Adjuster)

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Lancaster, SC 29720

Mitch H.

Job Details: 03/20/2024

"Confirmed model and serial number. Checked entitlement, dryer still in first year warranty through 7/1/24.Tested and found thermal fuse blown. Removed and replaced from t/s. Reassembled, tested. Dryer heating and cycling properly.; used 1 279769 (Thermal fuse) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Berlin, CT 06023

Jimmy R.

Job Details: 03/20/2024

"Tested unit and found washer would not fill with cold water all the cycles would fill with warm water even when selecting cold, found customer had unit set to steam witch only allows unit to fill with hot water because of the steam cycle selection, advised customer on turning off steam on each cycle and it will fill with selected water cycle showed customer unit is now filling with cold and warm when selected all operations now working to factory specs"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Berlin, CT 06037

Jimmy R.

Job Details: 03/20/2024

Installed new Gearcase and ran washer threw a wash cycle and a spin cycle. Checked all operations and unit is now washing and working to factory specs

We serviced a

SAMSUNG RANGE

Model NE59N6630SS/AA

Near Ware, MA 01082

Chris B.

Job Details: 03/20/2024

Complaint that the display on the stove is flickering. Found bad touch panel. Tested out and found many buttons not responding at all. Will order parts for a return visit. ; rqstng P&A on 1 DG94-02375A (Display Touch Panel) and 1 DG96-00348A (Harness Wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Belchertown, MA 01007

Chris B.

Job Details: 03/20/2024

Complaint that the unit is not making ice properly. Found bad water flow on the housing side not holding filter properly. Will order parts for a return visit. Customer asked please for Chris to return.; ordrng 1 W11162042 (Housing)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Amherst, MA 01002

Chris B.

Job Details: 03/20/2024

Complaint that the unit is not filling up properly and has a error code present. Found water lines reversed. Reinstalled hoses the right way and ran two diagnostic cycles and unit a quick cycle and unit running normal. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT)

We serviced a

SAMSUNG DRYER

Model DV45H7000EW/A2

Near Amherst, MA 01002

Chris B.

Job Details: 03/20/2024

"Complaint that the unit is not drying properly. Found bad heating element and tensioner roller. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor. ; used 1 DC97-14486A (ELEMENT), and 1 DE634A () from stock"

We serviced a

SAMSUNG RANGE

Model NX60A6511SS/AA

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 03/20/2024

Installed new ga valve tested top and bakeke

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ2

Near East Hartford, CT 06118

Amanda R.

Job Details: 03/20/2024

Unit leaking when filling only unit wasnt level so when filling it was missing basket leveled unit tested no leaking

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDP665SYN3FS

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 03/20/2024

Installed new ui and tested filled and drained complete

We serviced a

MAYTAG REFRIGERATOR

Model MBL2258XES3

Near Marlborough, CT 06447

Jeremy B.

Job Details: 03/20/2024

Icemaker getting power but not sending power to valve. Replaced and tested all checks ok. ; used 1 W10884390 (ICE MAKER) from stock

We serviced a

BOSCH DISHWASHER

Model SHX878WD5N/10

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 03/20/2024

Installed new valve and tested found no leaks.

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/20/2024

Retuned to install new bake element. Installed bake element. Preheated to 350? verified proper operation showed customer temps. ; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 03/20/2024

"Customer complained of grinding noise, no error codes . Ran unit with no noise. Checked visually and found cam teeth were damaged. Replaced cam kit. Reassembled and ran agitate and spin several times. No noise. Verified proper operation. ; used 1 W10721967 (CAM KIT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Bristol, CT 06010

Ruben C.

Job Details: 03/20/2024

7738652822 rechecked unit called into techline per techline advised to seal around ice box but cust is not going to pay further k

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Plainville, CT 06062

Ruben C.

Job Details: 03/20/2024

Checked Unit found control shorted out due to harness ordering control and harness ; ordrng 1 W11643701 (Lower harness) and 1 W11626074 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Plainville, CT 06062

Ruben C.

Job Details: 03/20/2024

Replaced motor and installed insulation tested operation normal ran cycles normal

We serviced a

MAYTAG RANGE

Model MGR5775QDB

Near Newington, CT 06111

Ruben C.

Job Details: 03/20/2024

Checked unit burners are working and oven turns on but cannot cancel needs control ordering control WP74009227; rqstng P&A on 1 WP74009227 (Control with black overlay)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near West Hartford, CT 06119

Ruben C.

Job Details: 03/20/2024

Checked unit found not getting correct voltage to terminal block unit all thermal fuses check normal heating element getting normal ohm reading

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Southington, CT 06489

Jimmy R.

Job Details: 03/20/2024

"Checked over machine and found unit filling with water and washing but spray arms not moving to spray water around, hacked spray arms and found completely clogged up cleaned arms and recalibrated dishwasher ran a wash cycle and unit is now washing and working to factory specs"

We serviced a

SAMSUNG WASHER

Model WA45H7000AW/A2

Near Amherst, MA 01002

Chris B.

Job Details: 03/20/2024

Found no issues with the washer. Explained to the customer about adjusting the loads to level the feets out. Collected trip fee.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Southington, CT 06489

Jimmy R.

Job Details: 03/20/2024

"Installed new dispenser housing assembly and found when removed water lines the hot water side was completely blocked with sediment in screen and in hose, blew out water and sediment replaced housing and cntrl ran a wash cycle and unit is now working to factory specs"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Plymouth, CT 06786

Jimmy R.

Job Details: 03/20/2024

"Ran washer serval times with clothes and could not get unit to make any noise ran another cycle with deep water and found unit would start grinding the cam when agitating getting super loud as cycle went on checked actuator and cam and found cam hanging up and actuator not fully engaging causing machine to grind. Replaced cam and actuator ran a calibration cycle and all operations are now working to factory no specs ; used 1 W10913953 (Actuator), and 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ08

Near Wolcott, CT 06716

Jimmy R.

Job Details: 03/20/2024

"Ran microwave due to customer not able to heat items and found unit would start but magnetron would not come on to heat, pulled unit down and found magnetron magnets broken causing issue. Replaced magnetron and installed unit ran a cycle and unit is now heating and working to specs"

We serviced a

KITCHEN AID DISHWASHER

Model KDTM404KPS0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/20/2024

"Ran dishwasher and found unit making a loud grinding noise wile washing, removed kick panel and found noise coming from motor found motor windings rusting causing it to get loud, unit is going to need a new sump&motor assembly customer will hold off and replaced unit if cant find a unit they will call to order sump; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Indian Land, SC 29707

Mitch H.

Job Details: 03/20/2024

"Confirmed issue of valve not fully closing, allowing water to drip into basket. Needs valve. Quoted customer for repair, customer approved. Removed and replaced inlet valve assembly. Reassembled, tested, valves operating and closing properly.; dspstn on spec-tagged invntry: 1 W11165546 VALVE"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 03/20/2024

"Tested and ran diagnostics. No stored error codes. Checked suspension rods, all good. Ran control calibration then manual tests for agitate and spin. No issues found. Ran full automatic test cycle, completed properly. Washer operating as designed with only normal operation sounds."

We serviced a

ROPER DRYER

Model RED4516FW0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 03/20/2024

"Tested and found thermal fuse blown. Replaced fuse, tested, dryer now operating properly.; used 1 WP3392519 (Thermal fuse) from stock"

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 03/20/2024

"Removed and replaced control board and overlay. Reassembled, tested, all components checked good and operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Hartford, CT 06114

Ruben C.

Job Details: 03/20/2024

Checked unit ran diagnostics normal no issues found with unit cust might has issue with water coming in informed this has to be remedied if come back for same issue will charge service

We serviced a

MAYTAG REFRIGERATOR

Model MFF2055FRZ00

Near Ellington, CT 06029

Gary V.

Job Details: 03/20/2024

"Inspected and found freezer rails binding up, and quoted, he will call."

We serviced a

KITCHENAID DISHWASHER

Near Windsor, CT 06095

Gary V.

Job Details: 03/20/2024

"Customer canceled, said he bought new unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW02

Near Windsor Locks, CT 06096

Gary V.

Job Details: 03/20/2024

Installed new gasket and tested fine.

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ1

Near Suffield, CT 06078

Gary V.

Job Details: 03/20/2024

"Inspected and found broken hinges, replaced and tested fine."

We serviced a

MAYTAG M/W OTR

Model MMV1175JZ0

Near Springfield, MA 01104

Mike K.

Job Details: 03/20/2024

"Visit covered by authorization. Complaint of burning smell. Cs had heard a pop and then the smell. Unit unplugged on arrival. Plugged in and low voltage side working fine. Tested with cup of water, loud hum from unit, running but not heating. Found open capacitor. Quoted for cap/labor. Saved estimate and cs will think it over"

We serviced a

AMANA DRYER

Model NGD4655EW4

Near Springfield, MA 01107

Mike K.

Job Details: 03/20/2024

"Unit covered under rent a center additional 1yr warranty per service bench. Tested in n timed dry and unit is heating, air flow is low. Let run for 20+ minutes and still cycling fine. Airflow issue. Cleared vent and flow is better. Unit operating properly."

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Springfield, MA 01105

Mike K.

Job Details: 03/20/2024

Unit is under 1yr wp warranty per service bench. F1e0 is an internal error of main control. Started bake cycle and couple minutes later error came back. Ordering control. Office to contact cs when parts come in to schedule return.; ordrng 1 W11536794 (Control)

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258DEM00

Near Agawam, MA 01030

Mike K.

Job Details: 03/20/2024

"Rf not cooling. Compressor/fans not running on arrival. Turned temps down and compressor/ condenser fan running but not evap fan. Removed evap cover and full frost pattern plus ice block in upper right, fan not running.. Verified 120vac coming to fan. Ran manual defrost and not operating. Only getting 7vac instead of 120, tested on short and long manual defrost and measuring voltage at harness before thermostat and element."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Mansfield, MA 02048

Aimee Z.

Job Details: 03/20/2024

"Installed harness, control and drain pumpRan diagnostics cycle to test and filled and drainedComplete; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Enfield, CT 06082

Gary V.

Job Details: 03/20/2024

"Installed new compressor ran vacuum, no leaks detected, recharged unit and started cooling, please allow 24-48 hours for temps to stabilize.; dspstn on spec-tagged invntry: 2 876765 TUBING KIT and 1 W11580057 COMPRESSOR R600A , used 1 R600A (R600A 14.8 OZ) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near West Hartford, CT 06107

Chuck M.

Job Details: 03/18/2024

Customer complaint is that refrigerator was not dispensing water or making ice. Inspected and found reservoir was blocked with ice. Cleared and tested. Showed customer it works. Advised to allow time for ice production.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Huntersville, NC 28078

Robert A.

Job Details: 03/18/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204ESB01

Near Waxhaw, NC 28173

Mitch H.

Job Details: 03/18/2024

Tested and found unit has correct incoming power. No outputs from any control. Advised customer that controls would need to be replaced but that I could not guarantee other parts might not also be damaged due to lightning strike. Quoted customer for repair and saved estimate. Customer is going to discuss with his insurance and make a decision.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near East Hartford, CT 06108

Amanda R.

Job Details: 03/18/2024

The handles were loose tightened set temps at recommended and secured freezer door

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