Service History 220 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Mount Holly, NC 28120

Ryan S.

Job Details: 03/22/2024

"Installed new sump. After installing sumo sumo not running. Checked board and now found board not sending voltage to sumo. Sump,was getting voltage from board on initial call. Checked voltage at board and no voltage coming.Ordering new control board. Found 120 at power and board input. Scheduled return call for 3-29-24.pm. ; ordrng 1 W11637581 (Control board.)"

We serviced a

MAYTAG M/W OTR

Model MMV5227JZ01

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/22/2024

Customer complained unit getting too hot some and not getting hot sometimes. Ran unit several times and hear buzzing noise from magnetron. Found unit stopped heating after several uses. Ordering magnetron and magnetron thermostat. Scheduled return call for 3-28-24 pm. ; ordrng 1 W11391717 (Magnetron)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Newington, CT 06111

Chuck M.

Job Details: 03/22/2024

Customer complaint is that door gaskets are torn. Confirmed and took pics. Ordered gaskets. ; schdld next appmnt for 3/29 FRI AM

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 03/22/2024

Installed new parts and ran self test all checks ok ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS3

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 03/22/2024

"Ignitor getting power but not drawing any amps. Door seal broken and a inner glass on door missing took pics. ; rqstng P&A on 1 WPW10535767 (Inner glass) and 1 WPW10535778 (Door seal) and 1 W11176454 (Ignitor), O-SMS tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 03/22/2024

"Icemaker full of water but not freezing. Found no cold air flowing through vent from freezer but freezer is cold and evap fan running. Needs new ice box fan and control. ; ordrng 1 W11407678 (Icebox fan) and 1 W11664342 (Control), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"

We serviced a

JENN-AIR COOKTOP

Model JED3430GB00

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 03/22/2024

Cooktop has a crack. Took pictures. Appears to be heat stress and not impact. Requesting autho explained to customer that this may not be covered under warranty. ; rqstng P&A on 1 W11476176 (Cooktop)

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 03/22/2024

Microwave not powering on. The fuse is open. Found wire on upper primary switch common loose causing switch to be sticky. Needs new interlock switch assy. ; ordrng 1 W11493414 (Interlock) and 1 W11707984 (Fuse)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 03/22/2024

Installed new LEDS. All lights working

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS05

Near Waterbury, CT 06708

Jimmy R.

Job Details: 03/22/2024

"Checked over cooktop and found all burners burning normally customer is having trouble with setting on low and things still boiling or burning. Checked each simmer and advised they cannot be turned down anymore or they will go out advised stove is a 5800 btu and cannot be changed all burners are simmer and working normally, customer will get use to the way it works advised there nothing more I can do to lower flams best is to move it to a smaller burner to simmer or shut it off and back on again."

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/22/2024

"Ran washer threw a diagnostics cycle and found error F0e5 off balance load ran a calibration and unit went threw properly. Ran machine threw several cycles and a spin checked belt and all operations are working normally. Leveled unit and advised on off balance load that caused issue with machine, all functionings now working at Normal operations"

We serviced a

SAMSUNG OVEN

Model NE58K9560WS/AA02

Near Meriden, CT 06451

Jimmy R.

Job Details: 03/22/2024

"Checked over oven and found when running a bake cycle the fan motor would make a loud screeching grinding noise. Checked fan and found motor going bad on both upper and lower tried to oil fan motor but Same issue. Will order new fan motor assemblys and lower fan blade parts tentative p/a ; ordrng 1 DG96-00110F (Fan assembly) and 1 DG96-00110E (Convection fan assembly) and 1 DG67-00011B (Fan blade), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Charlotte, NC 28262

Robert A.

Job Details: 03/22/2024

"Cx complaint that the unit makes a loud noise while washing. I inspected the unit to confirm the complaint. I found no error codes and started a cycle, the noise did not occur. The cx had a video showing the noise appeared during the wash portion of the cycle. I checked under the unit and found the clutch screw loose causing the rattling noise when the clutch slips. I secured the parts and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW6

Near Charlotte, NC 28215

Robert A.

Job Details: 03/22/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

LG WASHER

Model WM31170CW

Near Hebron, CT 06248

Jeremy B.

Job Details: 03/22/2024

Installed new pump and tested all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Springfield, MA 01105

Chris B.

Job Details: 03/22/2024

Replaced all parts and unit working normal. Great seal and lighting.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Southington, CT 06479

Jimmy R.

Job Details: 03/22/2024

"Tested washer and found unit banging every time machine went into a spin cycle, checked level and found unit level and not wobbling at all found noise coming from back of machine due to drain hose loose and moving wile spinning making a terribly loud noise. Adjusted drain hose and secured to stop from making noise level units tub so it was even ran a spin with towels and unit is now working to factory specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Southington, CT 06489

Jimmy R.

Job Details: 03/22/2024

"Ran washer and found unit loud when running and belt making some noise, checked belt and found loose adjusted motor to tighten up belt ran unit thew a calibration and a factory calibration unit went threw normally. Advised customer on noises and everything is running normally the noises are how the machine is there not fix for that. Advised all operations are working to specs"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Southington, CT 06489

Jimmy R.

Job Details: 03/22/2024

Installed new Gearcase and ran a calibration cycle checked all operations and unit went threw as designed. Ran a wash and spin checked level and unit is now working to factory specs ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE

We serviced a

WHIRLPOOL OVEN

Model KEBS209ESS00

Near Somers, CT 06071

Gary V.

Job Details: 03/22/2024

"Installed all parts listed and cycled, tested fine."

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Newington, CT 06111

Chuck M.

Job Details: 03/22/2024

Customer complaint is that microwave does not power on. Microwave is installed with molding surrounding it. Unable to remove microwave. Customer will have molding removed and then reschedule. No service fee collected. Quoted customer for labor and fuse. Quote is assumed based on fuse being issue.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Charlotte, NC 28215

Robert A.

Job Details: 03/22/2024

"Cx complaint that the unit is still heavily shaking. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The leveling feet were somewhat crooked, I evened the feet and ran a control calibration cycle as well. The unit is level and a control calibration has now been performed. I explained to the cx how the clothing weight when wet can influence the noise during spin cycles. The unit is working as designed."

We serviced a

SAMSUNG WASHER

Model WF45R6100AP

Near Newington, CT 06111

Chuck M.

Job Details: 03/22/2024

Customer complaint is that washer would not spin out clothes properly. Filter is clear. I Asher is draining and spinning properly. Possible off balance load. Customer said she was washing some blankets at the time. Washer checked ok.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model CAE2795FQ1

Near West Hartford, CT 06117

Chuck M.

Job Details: 03/22/2024

Customer complaint is that washer does not spin. Inspected and found balance ring wedged up against tub ring. Balance ring was separated from basket secured balance ring and tested. Washer is spinning but needs to be replaced. Ordered basket assembly. F7e1 basket speed sensor fault. F7e7 motor unable to reach target RPMs. ; ordrng 1 W10349185 (basket assy)

We serviced a

GENERAL ELECTRIC WASHER

Model PTW600BSR0WS

Near West Hartford, CT 06110

Chuck M.

Job Details: 03/22/2024

Customer complaint is that washer lid is broken. Inspected and found lid cracked at bottom right corner and lid lock is also broken. Ordered lid assembly and lid lock P&A. ; rqstng P&A on 1 WH10X35297 (Lid Assembly) and 1 WH08X33879 (Lid Lock)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KWH1

Near Charlotte, NC 28205

Robert A.

Job Details: 03/22/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Charlotte, NC 28205

Robert A.

Job Details: 03/22/2024

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit does heat but there is thermal damage on the harness connector of the cut off fuse. The unit needs a new harness to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11310055 (Main harness)

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ2

Near Charlotte, NC 28205

Robert A.

Job Details: 03/22/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlotte, NC 28208

Robert A.

Job Details: 03/22/2024

"Cx complaint that the unit makes weird noises when the freezer door closes. I inspected the unit to confirm the complaint. I found unit cools fine. The fans work fine as well. I repeatedly opened and closed both door individually and heard no strange noises. I did notice the unit wobbles when the door is closed, I stabilized the feet to secured the position. A video recording of the sounds would help to identify the noise if its still present. The unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/22/2024

"Unit is a new build,that is not occupied. Talked to builder door hinge not inserted into frame. Thought issue was just right side hinge had came loose to taking door out improperly, reset right hinge and found left hinge damaged causing right hinge to come loose. Ordering both hinges. Scheduled return call for 3-28-24am. ; ordrng 2 W10857234 (Door hinge)s"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near South Windsor, CT 06074

Amanda R.

Job Details: 03/22/2024

Replaced sump assembly and fill hose tested operation normal ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near Vernon, CT 06066

Amanda R.

Job Details: 03/22/2024

29 84 errors complaint that once water got in drip tray and threw error 84 emptied tray has used it since no water in drip tray water dripping out bottom left vent went over water temp using rinse aid and leveling unit ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW0

Near Manchester, CT 06040

Amanda R.

Job Details: 03/22/2024

Replaced slider tested operation normal

We serviced a

LG WASHER

Model WM31170CW

Near Hebron, CT 06248

Amanda R.

Job Details: 03/22/2024

Helped tech remove dryer

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Stafford, CT 06076

Gary V.

Job Details: 03/22/2024

"Inspected and found compressor running hot and poor frost patterns and cooling, needs compressor replaced, also found water inlet valve leaking in ceiling of ff compartment, quoted and he will call."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/22/2024

Came to install part ordered by previous tech. Installed new magnetron and unit still not heating. Took unit down and test all components. Found high voltage transformer not goving proper readings. Also found cap and diode defective. Ordering parts scheduled return call for 3-28-24 am. ; ordrng 1 WPW10574736 (Capacitor) and 1 W11256462 (Diode) and 1 W11545871 (High voltage transformer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Pineville, NC 28134

Mitch H.

Job Details: 03/22/2024

Tested and ran diagnostics. Found F4E3 pump error. Removed and replaced pump/motor assembly. Used 1- W11025157 from t/s. Tested dishwasher and checked for leaks. None. Dishwasher operating properly.; used 1 W11025157 (Pump/motor) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Suffield, CT 06093

Mike K.

Job Details: 03/22/2024

"Replaced control, harness and u/I tested unit in normal cycle and starting fine. Left unit on for customer to see and to clean unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Rock Hill, SC 29732

Mitch H.

Job Details: 03/22/2024

"Tested and confirmed issue. Ice door not closing and sealing correctly. Part sent was incorrect, gray instead of black. Reordering correct part. Checked part availability and scheduled return for 3/27 PM.; ordrng 1 W11678833 (Ice door)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bristol, CT 06010

Ruben C.

Job Details: 03/22/2024

Outer tub was definitely cracked replaced outer tub gearcase and cam ran quick wash agitatating normal ran spin normal tested operation normal

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Plymouth, CT 06786

Ruben C.

Job Details: 03/22/2024

Checked unit found normal vibration from unit no issues found left suspension with cust

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Burlington, CT 06013

Ruben C.

Job Details: 03/22/2024

Checked unit found fill tube heated getting 120 volts but not heating gave cust estimate for fill tube heater informed cust has 7 days to decide; O-emld tckt

We serviced a

JENN-AIR VENTHOODS

Model JXW8536HS1

Near Farmington, CT 06085

Ruben C.

Job Details: 03/22/2024

Checked unit found leds not holding in place ordering panel led cust has two year warranty; ordrng 1 W11321564 (Panel led)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Avon, CT 06001

Ruben C.

Job Details: 03/22/2024

Replaced main panel and vent tested operation normal cust will run a load to check

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Waterbury, CT 06704

Jimmy R.

Job Details: 03/22/2024

"Tested unit and found machine would not heat up and times dry cycle not letting you select a time, checked heating and found vent crimped in half causing poor air flow and restricting heat fixed venting and recalibrated cntrl to reset checked timed dry settings and unit is now selecting times and working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near New Britain, CT 06053

Ruben C.

Job Details: 03/22/2024

Cust is cancelling service

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Mooresville, NC 28117

Robert A.

Job Details: 03/21/2024

"Cx complaint that the unit is not cooling well in either area. I inspected the unit to confirm the complaint. The temps were set to 0/35, but they were 33/60. I found error codes: FaEb f4e1. I ran test 41 for the damper, it opened and closed fine. I ran test 89 for the defrost heater and waited 15min, no defrost occurred. The unit needs a new defrost heater and thermistors. Im ordering a compressor as well just in case there is a SS issues once taken apart. Im ordering the parts for the return visit.; ordrng 1 WP2188820 (Thermistor) and 1 W11629714 (Evap with heater) and 1 W11557671 (Compressor) and 1 WP2188820 (Thermistor)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Wethersfield, CT 06109

Chuck M.

Job Details: 03/21/2024

Customer complaint is that oven door handle was coming off. Tightened screw to handle. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF532SMHW00

Near Newington, CT 06111

Chuck M.

Job Details: 03/21/2024

Replaced discharge tube and compressor. Vacuumed system and charged to 5.00 ounces. Unit is cooling. Showed customer it works. Mullion is making a cracking sound when opening and closing door. Feels broken internally. Ordered mullion. ; ordrng 1 WP12722803W (rail-mulln)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Windham, CT 06226

Amanda R.

Job Details: 03/21/2024

Hub and wash plate stripped again explained it could be because shaft on gear case quoted for gear case going to just replace wash plate and hub again ; ordrng 1 W10528947 (Hub) and 1 W10752283 (Wash plate)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Norwich, CT 06360

Amanda R.

Job Details: 03/21/2024

Replaced stop the upper right track front stop

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TD5A

Near Preston, CT 06365

Amanda R.

Job Details: 03/21/2024

Not pumping water correctly wash motor bad replaced wash motor tested spraying water normally filter clips broken not staying seated ; rqstng P&A on 1 5304506525 (Filter)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Mooresville, NC 28115

Robert A.

Job Details: 03/21/2024

Cx complaint that the unit is aggressively shaking. I inspected the unit to confirm the complaint. I found error codes: f7e1 f2e1. I cleared the codes and checked under the unit. I found the shield came out of place causing the belt to lose position as well. I corrected the belt and shield position and ran a control calibration cycle. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ2

Near Mooresville, NC 28115

Robert A.

Job Details: 03/21/2024

Cx co plaint that the unit is not turning on at all. I inspected the unit to confirm the complaint. I found the unit is getting proper voltage and the control light is blinking. I replaced the UI control and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 03/21/2024

"Removed tub ring and found the tub cracked. Took pictures requesting autho on parts. ; rqstng P&A on 1 W11219115 (Tub), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR 1 W11038689 VALVE , 1 W11130362 SUSPENSION , and 1 WPW10006384 BELT"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS05

Near Charlotte, NC 28277

Mitch H.

Job Details: 03/21/2024

"Removed and replaced ACU board. Reassembled, tested oven. Preheated and cycled correctly. Tested microwave, heating and operating properly. All checked good."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 03/21/2024

Installed new hose. All checks ok.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Mooresville, NC 28115

Robert A.

Job Details: 03/21/2024

Cx complaint that the units turntable is not rotating. I inspected the unit to confirm the complaint. I found the turntable motor rotated fine but the turntable ring has separated and does not rotate properly. The turntable ring needs to be replaced to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11252182 (Turntable ring)

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ5

Near Huntersville, NC 28078

Robert A.

Job Details: 03/21/2024

Cx complaint that the fan is still making noise when running. I inspected the unit to confirm the complaint. I found the screw for the flap housing was too long making contact with the fan blade. I swapped the screw and adjusted the fan housing. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Enfield, CT 06082

Chris B.

Job Details: 03/21/2024

Complaint that the fresh food section is not cooling properly. Found ice buildup due to ice accumulated in the back causing condensation and freezing over. Removed all ice and evap fan is not running at proper speed. Found bad door gaskets. Will order parts for a return visit.; ordrng 1 W11177620 (Evap Fan) and 2 WPW10460580 (Gasket Grey)s

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Wilbraham, MA 01095

Chris B.

Job Details: 03/21/2024

Complaint that the unit is taking too long to dry. Found clogged venting. Mentioned to the customer to have someone unclogged the line. Unit running normal.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Foxborough, MA 02035

Aimee Z.

Job Details: 03/21/2024

Installed pump and disp ran diagnostics door soap opening and pump and drain working

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5THGXKS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 03/21/2024

Installed new icemaker please allow 24 hrs for ice production ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

We serviced a

GENERAL ELECTRIC DISHWASHER

Model PDT715SYN2FS

Near Bellingham, MA 02019

Aimee Z.

Job Details: 03/21/2024

"Found start button not working and led board in front not lighting up.Also need led board cycle function board.; ordrng 1 WD21X25396 (Led board), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Suffield, CT 06093

Mike K.

Job Details: 03/21/2024

Unit is under 1yr wp warranty per service bench. Noises damper motor.Office to contact cs to schedule return when parts come in.; ordrng 1 W11236851 (Damper assy)

We serviced a

MAYTAG LAUNDRY CENTER

Model MVWC565FW2

Near Springfield, MA 01108

Mike K.

Job Details: 03/21/2024

"Replaced gear case assy, agitator, cam, belt, suspension, hub.Screw would not come out had to break agitator and hub out and pound shaft through tub assy. In testing tub turning in agitation, actuator not functioning, replaced, calibrated and ran self test fine.; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10752187 AGITATOR SCREW , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Charlotte, NC 28277

Mitch H.

Job Details: 03/21/2024

"Confirmed purchase date and took picture of receipt. Advised customer that washer is out of warranty. Tested and found no response from any inputs. Needs control. Quoted customer for repair, customer approved. Removed and replaced control. Ram DLMS calibration and diagnostic test cycle. All functions and components operating properly. Collected for repair on cc.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 03/21/2024

F2e1 shorted key padFae2 vent leakTheres a bulliton on this to reset the vent Service matters; ordrd 1 W11491730 (Ui)

We serviced a

WHIRLPOOL WALL OVEN

Model JJW3830DP02

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 03/21/2024

Installed new panel tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Manchester, CT 06042

Jeremy B.

Job Details: 03/21/2024

"Found washer hub worn and shaft on gear case worn. Recommend replacing hub and gear case at the same time. Recommend installing new metal hub. Customer will pay the difference of cost if hub paid last August. Left metal hub with customer. ; ordrng 1 W11454734 (Gearcase), used 1 W10324651 (HUB) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near South Windsor, CT 06074

Jeremy B.

Job Details: 03/21/2024

Customers complaint is dishwasher louder then expected. Ran self test and verified all sounds are normal. Customer will be taking back to Costco and asking for a different model.

We serviced a

WHIRLPOOL DRYER

Model MED5630HC1

Near Huntersville, NC 28078

Robert A.

Job Details: 03/21/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Huntersville, NC 28078

Robert A.

Job Details: 03/21/2024

"Cx complaint that he is getting a power loss message occasionally when initially using the unit. I inspected the unit to confirm the complaint. I found no error codes. The unit heats, tumbles and has good airflow. I called Techline to document the issue. He had me run multiple tests. He concluded that the UI had a weak connection causing the power failure issue. I secured the connector and tested the unit. Im ordering a new UI and harness to resolve the issue. Appt is set for next Tuesday.Sr7738726811; ordrng 1 W11413566 (UI panel)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW1

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 03/21/2024

Installed parts control and harnessRan diagnostics completeTech line Dereck at tech short at drain pump on j pinSr 7738730810

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSR/AA R

Near Medway, MA 02053

Aimee Z.

Job Details: 03/21/2024

"Installed ice maker kit and used test button to harvest and replaced the water filterReplace light was on. Filled couple cups of water to get air out of line.Installed right door gasket and front door for deli draw deli lights still not on deli draw didnt light up.Called Randy said check for a broken wire Found broken by back of rail.; ordrng 1 DA96-00640A (Deli harness), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near New Britain, CT 06053

Chuck M.

Job Details: 03/21/2024

Customer complaint is that washer was leaving lint on clothes. Ran diagnostics and found error code F0e5 off balance loads. Found drain hose drains into sink. Water drains above drain hose causing washer to drain slowly. Customer will correct drain.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Newington, CT 06111

Chuck M.

Job Details: 03/21/2024

"Customer complaint is that deli drawer UI does not work. Found UI was unplugged. Connected and still not working. Check for voltage and its not receiving voltage. Checked harness and no voltage present. Ordered control, UI and harness. LEDs in FF and Freezer are also out. Ordered LED kit. P&A. ; rqstng P&A on 1 W11683244 (LED Light Module Kit) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec) and 1 W11170612 (harns-wire)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Newington, CT 06111

Chuck M.

Job Details: 03/21/2024

Customer complaint is that dryer takes too long to dry. Inspected and found flex crushed behind dryer and exhaust blocked with lint outside. Removed lint and advised customer to adjust flex so that it is not crushed. Dryer is heating properly.

We serviced a

JENN-AIR RANGE

Model JJW9530DDS

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/21/2024

"Tested oven and found unit would not allow any selection machine would error out 1d11 runaway temp, placed unit in diagnostics and found error 1c2c keyboard tail disconnected went threw each diag and found control failure 3-6 on failure tests ohmed out oven temp sensor and found reading 1100 ohms witch is reading good. Replaced faulty control and heated oven to 350 degrees unit got to temp an is now operating to specs"

We serviced a

GE DISHWASHER

Model GDT655SMJ5ES

Near Southington, CT 06489

Jimmy R.

Job Details: 03/21/2024

"Tested unit and found machine would not start a wash cycle but then would, checked over unit and found door not closing causing unit to not start, found door latch had broke on one side not allowing it to catch door and hold it in place will order new latch. Parts tentative p/a ; ordrng 1 WD21X10490 (Latch)"

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Canton, CT 06019

Ruben C.

Job Details: 03/21/2024

Checked unit found latch would not lock replaced latch tested operation normal ran diagnostics normal; dspstn on spec-tagged invntry: 1 W11106747 BELLOW and 1 WPW10443885 DOOR LOCK

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Southington, CT 06489

Jimmy R.

Job Details: 03/21/2024

Installed new timer and knob ran dryer thew a cycle and unit is now advancing and heating to specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Wolcott, CT 06716

Jimmy R.

Job Details: 03/21/2024

Checked over unit due to customer annoyed by the noise unit is maker and found machine running normally advised the noises it is making are normal operations The unit will run longer then old will make more noise then old. Heard some vibration and added foam to evap fan housing to stop removed compressor cover and unit is running normally. Advised nothing more we can do to fix noise this is normal operation

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waterbury, CT 06704

Jimmy R.

Job Details: 03/21/2024

"Tested washer due to unit would wash get to the rinse and start over again, checked for errors and found F8e1 long fill checked cold water cycle and found water just dripping in causing unit to not fill within 15 min then restart. Replaced faulty water valve and recalibrated unit ran a wash cycle and unit is now filling properly and all operations working to specs ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Waterbury, CT 06710

Jimmy R.

Job Details: 03/21/2024

"Tested dryer and found unit would leave clothes damp at end of any cycle making customer run unit again, checked venting and found customer had a really flimsy metal venting that was not connected properly and blocking air flow also found outter vent cap had a screen on it witch will block air flow advised customer on replacing vent this will help big time with drying. Checked thermistor for venting and found reading at 75 degrees 17 ohms should be around 12 ohms, replaced inlet thermistor and unit is now drying and operating normally advised until venting is replaced unit may not dry well.; used 1 WP8577274 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Waterbury, CT 06708

Jimmy R.

Job Details: 03/21/2024

"Installed new filter housing and cntrl ran water thew unit to clear lines and checked for dripping, found all operations now working as designed and unit is cooling to specs"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 03/21/2024

Tested unit and found machine would run one or two cycles then error out f9e1 long drain and never pump out water causing error. Replaced drain pump and ran machine thew a wash cycle drained unit and machine is now operating to specs ; used 1 W11412291 (Drain pump) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Hartford, CT 06112

Chuck M.

Job Details: 03/21/2024

Customer complaint is that FF door handle cracked at top. Took pic. Ordered handle P&A. ; rqstng P&A on 1 W10837029 (handle)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Hartford, CT 06114

Chuck M.

Job Details: 03/21/2024

Customer complaint is that interior vent inside dryer is burnt. Inspected and found burn off on vent which is normal. Explained to customer that burn off is normal. Dryer checked ok.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Griswold, CT 06351

Amanda R.

Job Details: 03/21/2024

Throwing F7e1 error replaced actuator tested starting normally ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF780SLYM2

Near Plainfield, CT 06354

Amanda R.

Job Details: 03/21/2024

The left upper track rear stop clips broken quoted

We serviced a

AMANA DISHWASHER

Model ADB1500ADB2

Near Killingly, CT 06239

Amanda R.

Job Details: 03/21/2024

Fills and drains not washing wash motor getting 120v out of control needs new sump assembly and heater element ; rqstng P&A on 1 W10902307 (Sump) and 1 W10518394 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Killingly, CT 06241

Amanda R.

Job Details: 03/21/2024

freezer worked normally until two weeks ago top ice maker stopped making ice freezer not freezing ice cream or making ice cubes ; ordrng 1 W10832994 (Compressor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Woodstock, CT 06281

Amanda R.

Job Details: 03/21/2024

Complaint leaking water on right side unit leveled over sudsing occurring put oil in unit to break down Customer hasnt turned on hot water yet needs hot water and possible change detergent

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Bloomfield, CT 06002

Ruben C.

Job Details: 03/21/2024

"Checked unit found evap fan had ice build up around housing blade was hitting ice housing was missing pice of foam on left side used some permagum to seal tested operation normal checked freezer door seems normal and sealing installed damper; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL , used 1 212643 (Permagum) from stock"

We serviced a

WHIRLPOOL VENTHOODS

Model WVW53UC0LS0

Near Bloomfield, CT 06002

Ruben C.

Job Details: 03/21/2024

Cust has to have the hood uninstalled to install blower motor could not take down blower due to screws that installler put thru the bracket for the motor from the top we have no acess to them cust will call return possible; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW08

Near Plainville, CT 06062

Ruben C.

Job Details: 03/21/2024

"Checked unit found both gasket torn replaced right side and found damper sticking replaced damper have to order left gasket; ordrng 1 W10830189 (Gasket), used 1 WPW10594329 (Damper) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Charlotte, NC 28277

Mitch H.

Job Details: 03/21/2024

"Removed and replaced main control. Reassembled, tested, ran automatic test cycle. Completed correctly. Exited diagnostics. Started quick wash cycle, allowed to fill and begin agitating. Cancelled cycle, drained correctly. All functions operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Charlotte, NC 28278

Mitch H.

Job Details: 03/21/2024

"Spoke to customer, he says he was told we would have part and doesnt want us to come out without it. Ordering rail stops. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 2 WPW10508950 (Rail stop)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlotte, NC 28278

Mitch H.

Job Details: 03/21/2024

"Removed and replaced wiring harness per tech line. Reinstalled in cabinet. Tested, all diagnostics tests passed. Ran diagnostics cycle, completed properly. All functions tested good, and operating properly."

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