We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Torrington, CT 06790
Mike K.
Job Details:
11/27/2023
"Replaced basket, agitator and gear case assy. Leveled unit. Ran diagnostic cycle and completed fine.; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Gastonia, NC 28054
Ryan S.
Job Details:
11/27/2023
"Returned to install new shocks. Installed shocks and reassembled, ran service mode and no errors and all functions working, unit ramped up to high speed spin with no vibration. Showed customer unit spinning in high speed. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Gastonia, NC 28054
Ryan S.
Job Details:
11/27/2023
"Retuned to install new drain hose and suspension, installed new suspension and when trying to install new lid hinges, found screws were seized in lid. Ordering new lid and 4x screws. Keeping hinges for return call. Informed customer office will call when part comes in. ; ordrng 1 W10842962 (Lid assembly) and 4 WPW10442074 (Lid screw)s"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near McConnells, SC 29726
Mitch H.
Job Details:
11/27/2023
"Disassembled dryer. Removed and replaced blower wheel and drive motor. Reassembled. Tested, dryer operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
11/27/2023
Installed new control and thermistor set temps to recommended settings and advised customer on giving unit 24hrs so temps can regulate and reset to where they should be.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
11/27/2023
"Tested dishwasher and found unit would run threw a wash cycle but never drain water at end, tried to cancel out cycle and pump would run but not drain. Checked drain pump and found water in pump windings replaced pump and checked drain hose for blockage found customers house drain line blocked causing no water to flow advised customer they will need a professional to look at there drain line for the house to clear block, unit is now functioning to proper specs ; used 1 W10876537 (Drain pump) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
11/27/2023
Installed new suspension rods and drain pump and tested complete
We serviced a
MAYTAG WASHER
Model MVW7232HWO
Near Plainville, MA 02762
Aimee Z.
Job Details:
11/27/2023
"F0E3. Over loaded Cust is overloading washer pulled this out before repair. Cleared codes and Installed harness valve and suspension rods , water valve and ran service modeRan 4 towels wet and spun.Advised customer to there over loading washing machine quilts"
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Norfolk, MA 02056
Aimee Z.
Job Details:
11/27/2023
Cleared water found new a drain pumpCwa
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Northbridge, MA 01534
Aimee Z.
Job Details:
11/27/2023
Found Cust had a boil over on cook top and cracked Theres a pot stuck to cook top ; ordrng 1 W11091927 (Black cook top)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near West Hartford, CT 06107
Gary V.
Job Details:
11/22/2023
"Installed new 3way valve and tested for leaks, found none, recharged with 5.5 r134, unit started cooling, please allow 24-48 hours for temps to regulate."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Troutman, NC 28166
Vincent O.
Job Details:
11/22/2023
Found end of bulb stuck in socket. Removed bulb from socket. Bulb bad. Customer will replace bulb themselves. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Mooresville, NC 28115
Vincent O.
Job Details:
11/22/2023
Installed new sump assy and control. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Mooresville, NC 28115
Vincent O.
Job Details:
11/22/2023
Found heater open causing no heat condition. Replaced heater. Tested and verified proper operation. All functions check ok. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Weddington, NC 28104
Jonathan J.
Job Details:
11/22/2023
"Complaint washer will not do anything. Will not operate. Unit will count down in an end. The cycle clothes will be soaking wet and saturated. It will not spin out will not move. Only makes clunking noises I found rotor boat, completely missing, replaced rotor, bolt inspected rotor and clutch no additional issues. Found everything working fine.; used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Stallings, NC 28104
Jonathan J.
Job Details:
11/22/2023
Complaint F8E4 error code found dishwasher. Drain pump will not turn off. Dishwasher keeps beeping will not start a cycle. I found water in float assembly sudsy water. I found sudden condition inside of dishwasher as well. Also found loose screws all around dishwasher. No additional issues found with dishwasher at this time Found third rack appears to have been leaking at some point in time tighten screws no additional issues found
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Northbridge, MA 01588
Aimee Z.
Job Details:
11/22/2023
F3e3. Temp problem Tested the water hot and cold working fineF0e5. OverloadRan test cycle and ran each component Working as intended.
We serviced a
FRIGIDAIRE OVEN
Model EI30EW45JS3
Near Wrentham, MA 02093
Aimee Z.
Job Details:
11/22/2023
Went to house oven was hot died when using. Explained to cust that needs to be pulled out and is hot.Cant pull it out if hot Called office got them appt for Monday morning .Left and while on phone with office in drive way speaking with Barbra. Husband comes out all huffy explain say thing to him oven is hot and cant pull double oven out while hot.husband starts with attitude and profanities yelling at at me.Screaming to get off his property and cancell appt. Says he told office oven died when cooking.Never going back to house ; saved tckt
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS282LAF0
Near Attleboro, MA 02703
Aimee Z.
Job Details:
11/22/2023
"Found the UI doesnt work . Theres no build up of ice on back or fill tube.Couldnt get ice maker to advance and there no water in ice tray; ordrng 1 5304530931 (UI) and 1 5304530878 (Quad valve) and 1 243297608 (Ice maker), states that autho needed"
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Auburn, MA 01501
Angel R.
Job Details:
11/22/2023
"Ran diagnostics found F4E4 line 2 voltage error, F4E1 heater relay connector problem, F3E6 moisture sensor open, F1E1 CCU problem. Found proper voltage at outlet as well as terminal block, checked connections at the CCU and thermal fuse all looked ok. Customer said they have had some power surges lately. Will order new CCU as well as harness as precaution.; rqstng P&A on 1 W10637538 (harns-wire) and 1 W11537223 (CCU)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Sutton, MA 01590
Angel R.
Job Details:
11/22/2023
"Installed parts, tested ok.; used 1 W10528947 ( HUB) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Webster, MA 01570
Angel R.
Job Details:
11/22/2023
"Found lid cracked on left hand at the hinge, ordering new lid and hinges.; rqstng P&A on 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX10
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
11/22/2023
8252 test 120 ice maker will not move out of stoped position ice maker arm is not stuck test 97 valve is working fine but will not dispense to ice maker fill tube also frozen over call 8032096145 text before call 190 call button. Icemakers on back order office to call customer when parts come in to set up reschedule dates. Ordering controls for defrost issues.; ordrng 1 W11646196 (Ice maker) and 1 W11515313 (Fill tube) and 1 W11646148 (Control) and 1 W11233638 (Control)
We serviced a
WHIRLPOOL OVEN
Model WOD52ES4MZ00
Near East Longmeadow, MA 01028
Roger R.
Job Details:
11/22/2023
"Unit not heating properly and cannot connect to Wi-Fi. Recommend replacing wiring harness control and interface. Sr 7737857702Connected team number 1 866-333-4591Will lol need new main, ui and wiring harness as unit will not heat over 200F ; ordrng 1 W11594228 (Console) and 1 W11594418 (Control) and 1 W11594182 (Harness)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Waterbury, CT 06706
Jimmy R.
Job Details:
11/22/2023
Customer did not need service he advised me at the door
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS2
Near Torrington, CT 06790
Ruben C.
Job Details:
11/22/2023
Checked unit found lightbulb open replaced lightbulb tested operation normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Pineville, NC 28134
Jeff L.
Job Details:
11/22/2023
Replaced sump assembly ordered by previous tech all components are working with no leaks. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Fort Mill, SC 29715
Jeff L.
Job Details:
11/22/2023
"The customer has received 2 drums both are factory defects. (Please see pics) the welds are not good, metal is coming up in places and completely smooth in other places. Customer does not want the drum due to it possibly tearing up clothes. Need to order another drum. Advised customer to call us when part comes in.W10541657; ordrng 1 W10541657 (Drum)"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Windham, CT 06256
Amanda R.
Job Details:
11/22/2023
Attached new handle
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Britain, CT 06053
Chuck M.
Job Details:
11/22/2023
Arrived to diagnose washer. Washer is in the middle of the room in basement with no access to hook up. Customer does not have POP. No diagnostics performed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near New Britain, CT 06052
Chuck M.
Job Details:
11/22/2023
Customer complaint is that dishwasher was not washing and dispenser was not opening. Ran diagnostics and found error codes. F10e1 dispenser electrical problem. F7e1 no heat. During automatic cycle wash motor was noisy and not washing. Replaced wash motor and dishwasher checked ok. ; dspstn on spec-tagged invntry: 1 WPW10482480 MOTOR/PUMP
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Springfield, MA 01118
Roger R.
Job Details:
11/22/2023
Checked unit And found unit has a bad pump motor. Quoted $229.99 for motor and 239 labor rate. Installed new pump and unit working properly. ; used 1 W11665769 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Springfield, MA 01118
Roger R.
Job Details:
11/22/2023
Checked unit and found no error codes and all working normal. Suspect off balance load was causing shaking.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Springfield, MA 01108
Roger R.
Job Details:
11/22/2023
"Found unit had a worn belt that was slipping. Replaced and checked, all okay. ; used 1 W11239857 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1 G
Near New Britain, CT 06053
Chuck M.
Job Details:
11/22/2023
Installed control and harness. Tested and GFCI is still tripping when washer attempts agitate or spin. Electrical issue.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM4
Near Chicopee, MA 01013
Roger R.
Job Details:
11/22/2023
Found ice maker had failed. Not filling or harvesting unit. Quoted for new and installed. All okay. ALLOW 24 HOURS FOR ICE PRODUCTION TO RESUME. ; used 1 W10882923 (ICE MAKER) from stock
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Chicopee, MA 01020
Roger R.
Job Details:
11/22/2023
Found main wash motor getting power but not washing. Will need new sump/ motor assembly. Replaced and unit working properly again.
We serviced a
ROPER WASHER
Model RTW4440VQ1
Near Ludlow, MA 01056
Roger R.
Job Details:
11/22/2023
"Installed new water inlet valve and tested, all okay ; dspstn on spec-tagged invntry: 1 WPW10144820 VALVE"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Hampden, MA 01036
Roger R.
Job Details:
11/22/2023
Installed new UI module and console due to delamination and error code
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Huntersville, NC 28078
Vincent O.
Job Details:
11/22/2023
Installed new motor and blower. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Huntersville, NC 28078
Vincent O.
Job Details:
11/22/2023
Found new compressor damaged. Kinked line and cap only partially in on one side. Reordering compressor. ; ordrng 1 W11592010 (Compressor)
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE05
Near Mooresville, NC 28117
Vincent O.
Job Details:
11/22/2023
Found unit missing entire bottom panel. Ordering grill. Left part with customer. ; ordrng 1 WPW10189196 (Grille)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Mooresville, NC 28117
Vincent O.
Job Details:
11/22/2023
"TECH CALLED AHEAD CUST WASNT HOME, CALLED OFFICE AND THEY WERE INFORMED CUST NOT HOME, TECH OVERBOOKED AND COULDNT GO BACK TODAY (by CF)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Hebron, CT 06248
Amanda R.
Job Details:
11/22/2023
Replaced compressor vacuumed system recharged with 53g of r600a set temps at recommended unit was in unheated garage explained needs to be in a heat area for winter otherwise it wont cool properly ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Columbia, CT 06237
Amanda R.
Job Details:
11/22/2023
Hearing fan in ice box turn on explained noise is normal can shut off upper ice maker to hear fan less
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Coventry, CT 06238
Amanda R.
Job Details:
11/22/2023
No fill long fill Unit on well water cold inlet screen clogged with sediment cleaned explained will need to clean every six months or get house filter for well ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Northampton, MA 01062
Chris B.
Job Details:
11/22/2023
Complaint that the unit is making noises while washing and spinning. Found stripped out wash plate and gear case leaking oil and has grinding noises. Quoted customer but customer said they can get a new one for less money. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Charlotte, NC 28217
Robert A.
Job Details:
11/22/2023
"Cx complaint hat the unit is not starting cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I started a quick and normal cycle, the unit seems to start but within seconds goes to done. I found the hot and cold lines were reversed, I corrected the lines, and cycled the power. I tested the unit again in a normal cycle. The unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Charlotte, NC 28208
Robert A.
Job Details:
11/22/2023
"Cx complaint that the units oven squeaks when running a bake cycle. I inspected the unit to confirm the complaint. I preheated the unit to 350 degrees, it reached the set temp with no issues and cycled on and off. The noise appears when the unit cools down, the alleged noise is normal. I explained this to the cx, all other functions work fine. The unit is working as designed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near East Windsor, CT 06016
Gary V.
Job Details:
11/22/2023
"Installed new ui panel, tested fine. Part already paid for. No balance. Model tag was removed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Denver, NC 28164
Robert A.
Job Details:
11/22/2023
I installed the ordered part and tested the unit for the c; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JZ0
Near Willington, CT 06279
Gary V.
Job Details:
11/22/2023
"Installed new glass top and cycled, tested fine. Customer prepaid for glass top."
We serviced a
ADMIRAL WALL OVEN
Model WOS51EC7AW01
Near Enfield, CT 06082
Gary V.
Job Details:
11/22/2023
"Installed new latch assy and cycled to temp, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Enfield, CT 06082
Gary V.
Job Details:
11/22/2023
"Inspected and found Gearcase main bearing grinding and worn out, tub hub stripped and wash plate seized, quoted for rebuild and they will call if wants rebuilt."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Medfield, MA 02052
Aimee Z.
Job Details:
11/22/2023
Found needs heater replace on replacing heater. Special Project code S17304. Pointer #: W11540964Found heater leaked on wash mtrRan diagnostics fills with water and drains no wash pump.; ordrng 1 W11416363 (Wasp pump complete) and 1 W11537778 (Heater)
We serviced a
WHIRLPOOL DRYER
Model WED8620HW2
Near Suffield, CT 06078
Mike K.
Job Details:
11/22/2023
"Had been making noise, but recently stopped. No errors in history and running fine empty and with load. No problem found at this time."
We serviced a
MAYTAG DRYER
Model MEDE400XW0
Near Somers, CT 06071
Mike K.
Job Details:
11/22/2023
"Replaced belt, pulley and supports, unit is tumbling and heating properly ; dspstn on spec-tagged invntry: 1 279640 IDLER PULLEY and 1 WPW10112954 BELT"
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW4
Near Somers, CT 06071
Mike K.
Job Details:
11/22/2023
"Unit not draining, water in unit. verified 120vac to pump, humming, but not draining, trap clear and drain hose clear.Quoted for pump/labor approved.Replaced drain pump and ran normal cycle til filled, cancelled and ran drain and spin, drained fine, spun out fine.; used 1 280187 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Somers, CT 06076
Mike K.
Job Details:
11/22/2023
"Found open heat element, replaced and is heating fine. Preheated to 350.; used 1 W10779716 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Windsor, CT 06095
Gary V.
Job Details:
11/22/2023
"Inspected and found multiple faults, drain, communication, suds, rpm, customer tried running and clean cycle and unit no longer draining, no voltage coming out of main acu to pump, will order parts and return.; ordrng 1 W11396717 (Drain hose) and 1 W11244231 (Hose) and 1 W11553446 (Hose) and 1 W11621180 (Main acu)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Charlotte, NC 28226
Ryan S.
Job Details:
11/22/2023
"Customer complained door falling when opened. Found hinges broken. Ordering new hinges for both sides. Scheduled return call for 11-29-23 am, call Brian on the way back ; ordrng 1 W11573702 (Hinge right) and 1 W11573703 (Hinge left)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Springfield, MA 01108
Chris B.
Job Details:
11/22/2023
Complaint that the fan wasnt working properly. Found fan running normal. Mentioned to the customer that on the bake side the fan wouldnt work but only on the convection side. Cycled both convection and normal bake and all working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
11/22/2023
I replaced all parts tested operations. All operations are working normally unit seems to be working fine. Performed a control board calibration per technical instructions in technical manual. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlotte, NC 28277
Jeff L.
Job Details:
11/22/2023
Found dust cover missing a screw need one to put cover back up so the belt will not hit it. The belt is in good shape rescheduled customer for 12-4-24 am make customer 1st call on am scheduleW11573574; ordrng 1 W11573574 (Screw)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Matthews, NC 28105
Jeff L.
Job Details:
11/22/2023
"Screw had come out of the side of door causing it to rub against frame,put screw in unit ran and checked okCall complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Matthews, NC 28105
Jeff L.
Job Details:
11/22/2023
"Replaced pump did not need control on this unit. All components are normal the UI is defective missing letters and numbers need to be replaced. Rescheduled for 12-07-23 W1478526; ordrng 1 W11478526 (Console), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
KITCHENAID WINE COOLER
Model KUWL314KSS00
Near Charlotte, NC 28270
Jeff L.
Job Details:
11/22/2023
The UI is not all leds will light up which mean you cant control temp settings wires and quick connect are good . This unit needs a new separator. Will reschedule for 12-1-2024 amPart#W11532916; ordrng 1 W11532916 (Separator)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near McConnells, SC 29726
Mitch H.
Job Details:
11/22/2023
Checked and found compressor locked up and very hot. Could not get compressor to run. Ordering compressor and related parts. Advised customer that office will call when parts arrive.; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Coupler) and 1 W11524472 (Start device) and 1 W11109499 (Drier) and 1 2Xtime (2X time)
We serviced a
WHIRLPOOL DISHWASHER
Model Wdp540hamz4
Near Rock Hill, SC 29732
Mitch H.
Job Details:
11/22/2023
"Removed and replaced control and console. Tested dishwasher, all functions operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rock Hill, SC 29730
Mitch H.
Job Details:
11/22/2023
Checked and found some LED modules not working and others flickering. Model and serial number of refrigerator fall under service pointer W11460554. Ordering LED kit listed on pointer. Checked part availability. Kit on b/o. Advised customer that office will call to schedule return when part arrives.; ordrng 1 W11683244 (LED kit)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Mount Holly, NC 28120
Robert A.
Job Details:
11/22/2023
"Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit tumbles, heats and has good airflow. The unit is turning off early due to the moisture sensor feature. I explained to her the purpose of the moisture sensor to save time and energy. I recommended timed dry to longer dry times. The unit is working as designed."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Mount Holly, NC 28120
Robert A.
Job Details:
11/22/2023
"Cx complaint that the unit is still emitting a gaseous smell. I inspected the unit to confirm the complaint. There is no gas being detected from the burner heads or any connections under the unit. The smell is coming from the drawer directly under the unit. I turned 3 burners on to detect the gas then turned them off, no gas was detected in the vicinity of those burners. However, when I put the head of my gas detector directly on the orifice of the burner just turned off I still detected gas. I called techline to document this situation. They said gas remnants detected from a line just turned off is normal. The gas is only detected when I placed the gas detector directly on the orifice head. No gas was detected from the lines that were not turned on during my visit, only from the lines turned on then shut off.Sr 7737856018"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Charlotte, NC 28226
Ryan S.
Job Details:
11/22/2023
"Customer complained unit is adding more time to every load, every small loads. Unit is getting off balance and making a banging sound. Ran service mode. No error stored. Ran high speed spin and saw unit shake more than normal for an empty tub. Checked suspension rods and unit needs new suspension / shock absorbers. Ordering shock absorbers. Scheduled return call for 11-30-23 pm. ; ordrng 4 W11316766 (Suspension.)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28227
Ryan S.
Job Details:
11/22/2023
"Checked compressor when checking parts first thing in morning, compressor came in a box that was inside another box. The outer box was fine, opened outer box and could see damage to inside box from compressor inside. Compressor was also sitting on its side in inside box, which caused it the bend the right line on the compressor and crimping it , also rubber plug is ripped off inside the other line going in compressor. unit is damaged and cant be used. Ordering new compressor and setting couple to keeping for return visit. Called customer to inform the office will call when part comes in. Unit is r600.; rqstng P&A on 1 W11580057 (Compressor) and 1 2xtimeframe (2xtimeframe), dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28216
Ryan S.
Job Details:
11/22/2023
"Customer complained of no heat. Foudn proper voltage. Foudn eleemnt short to ground. Found thermal cutoff off blown. Replaced heating Element, thermostat and thermal cutoff. Reassembled and ran unit verified element cycling on and off at proper temps. ; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28269
Ryan S.
Job Details:
11/22/2023
"Customer complained unit wont power on , no display. Checked incoming power and proper 240v, 120 across each let to neutral. Found Ui wont turn on but came on for an instant once while unplugged Ui from control board. Power cycling unit by unplugging and plugging unit back in didnt work either. Needs UI panel and Control board. Scheduled return call for 11-29-23 am ; ordrng 1 W11413566 (UI panel) and 1 W11525996 (Control board)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28262
Ryan S.
Job Details:
11/22/2023
Customer didnt have receipt. Customer said it was less than a year old. She said she had no idea where it was. Informed customer she would have to go get receipt or call whirlpool for an authorization. Customer didnt want to pay. Left with No diagnostic. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
SAMSUNG WASHER
Model WA45T3200AW
Near Bessemer City, NC 28016
Ryan S.
Job Details:
11/22/2023
Customer complained lid switch wire handing down and frayed causing intermittent issues with door switch. Confirmed complaint. Ordering new lid switch. Scheduled return call for 11-29-23 am. ; ordrng 1 DC34-00025E (Lid switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXF01
Near Fort Mill, SC 29707
Mitch H.
Job Details:
11/22/2023
Checked and found evaporator ice up blocking airflow. Tested and found defrost heater open. Ran diagnostics and found damper would not cycle. Needs heater and damper. Quoted customer for repair. Customer approved. Collected full amount on cc. Checked part availability and scheduled return visit for 11/29 am.; ordrng 1 WPW10495967 (Heater) and 1 W11087463 (Damper)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tega Cay, SC 29708
Mitch H.
Job Details:
11/22/2023
"Complaint is not a drain issue. Washer is draining properly. Customer showed me a video of washer in spin making a banging noise. Entered diagnostics, no stored error codes. Called tech line spoke to Austin SR# 7737329433. He had me run diagnostics automatic test, completed properly. Reentered diagnostics, checked again for errors, none stored. He then said that indicated nothing mechanically wrong with washer. No recommended part or repair. Advised customer to call Whirlpool customer service and if possible send video to them."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Clover, SC 29710
Mitch H.
Job Details:
11/22/2023
"Installed element support. Tested, all operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Lake Wylie, SC 29710
Mitch H.
Job Details:
11/22/2023
"Removed and replaced right side freezer door. Tested, door opening and closing properly."
We serviced a
WHIRLPOOL RANGE
Model KSEG950ESS0
Near Charlotte, NC 28270
Jeff L.
Job Details:
11/22/2023
Found the board where the terminal block was blew up due to capacitor going bad. (See pics) sending estimate to customer gonna try and find another company that come out and fix today. Customer was gonna plug stove back in and use it. I advised with the terminal block and board blown I COULD NOT FOR LIABILITY REASONS plug the stove back in and give the ok to use it. (Extreme fire hazard) see pic. Customer will call back if neededCall complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near East Hartford, CT 06118
Chuck M.
Job Details:
11/22/2023
Installed hinges and tub. Gasket was torn. Replaced gasket. ; used 1 W11177741 (GASKET) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Hartford, CT 06120
Chuck M.
Job Details:
11/22/2023
Installed actuator and tested. Washer is working properly.
We serviced a
LG RANGE
Model LRE3060ST
Near Warren, MA 01092
Chris B.
Job Details:
11/22/2023
Replaced part and unit running normal. The relay that was burnt the terminal needed to be fixed on the wire side. Use universal terminal and showed customer final repair and customer happy with it.
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Amherst, MA 01002
Chris B.
Job Details:
11/22/2023
Replaced all parts and dryer running normal. Great heating and airflow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Hartford, CT 06112
Chuck M.
Job Details:
11/22/2023
Customer complaint is that ice container is stuck inside ice room. Inspected and found no ice buildup or clumping. Container is just stuck and does not lift up past auger to remove. Container will break if forced. Customer called manufacturer to get an authorization for parts and labor.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Mansfield, CT 06268
Amanda R.
Job Details:
11/22/2023
Long drain over sudsing pressure signal fault original drain hose not long enough to reAch stand pipe they attached none heat resistant tubing WHIch is now kinked restricting water from draining completely
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Grafton, MA 01519
Aimee Z.
Job Details:
11/22/2023
Installed timer and knob and tested heat and was running
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killingly, CT 06239
Amanda R.
Job Details:
11/22/2023
Replaced evaporator fan motor
We serviced a
GE COOKTOP
Model JB700DJ1WW
Near West Springfield, MA 01089
Mike K.
Job Details:
11/22/2023
"Cs says the front two burners stay on, not working at lower temperatures. Rf burner cycling on/off for as it should, Lf staying on, same with single or dual burner on each. Cs says rf burner has just been staying too hot regardless of setting.Quoted for burners with built in sensor likely cause, possible needing switches as well.Denied, collected for service call."
We serviced a
JENN-AIR OVEN
Model JMW2430DS01
Near West Springfield, MA 01089
Mike K.
Job Details:
11/22/2023
"Replaced user interface and tested, each button responsive, microwave and oven operating.."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES1
Near Prospect, CT 06712
Jimmy R.
Job Details:
11/22/2023
"Tested unit and found both front burners would not light found ignitor coming on but not sparking in the correct location. Cleaned ignitors and cleaned burner heads found flame to night on simmer adjusted all flams checked lighting and unit is now lighting up and working properly, advised customer going slow is the best for the bigger burners"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Cheshire, CT 06410
Jimmy R.
Job Details:
11/22/2023
"Ran unit and found no water leaking anywhere from machine checked rails and made sure everything was tight and secure, ran unit threw a power wash and no leaking everything is dry as can be. Advised customer to watch unit at this time there is nothing leaking and no signs of a leak if any issue plz call back and to record where it is dripping from"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Cheshire, CT 06410
Jimmy R.
Job Details:
11/22/2023
"Tested unit and found ice maker in fridge section not making ice and leaking when trying to make ice, checked ice maker and found ice mold broken causing mold to fall down and leak water out, found ice maker cracked causing issue. Replaced faulty ice maker and cycled unit found ice maker not filling and working properly. Checked over fridge section and customer had been having an issue with lower draw freezing food checked thermistors and found reading correct adjusted temps in fridge and freezer stopped some of the air from flowing into draw to help with freezing. All operations are now working to specs"
We serviced a
WHIRLPOOL DRYER
Model CEM2760TQ2
Near West Springfield, MA 01089
Mike K.
Job Details:
11/22/2023
"Replaced belt and pulley and unit operating fine, heating and tumbling verified."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Berlin, CT 06037
Jimmy R.
Job Details:
11/22/2023
"Checked over unit and found ice maker had stopped producing ice then would start again then stop, checked ice make and cycled unit found ice maker would cycle two times then fill with water ice maker is faulty. Replaced ice maker and cycled unit found unit now filling proper and all operations now working to specs"
We serviced a
WEBER FREEZER
Model WZF56R16DW04
Near Southington, CT 06489
Jimmy R.
Job Details:
11/22/2023
"Checked over freezer and found unit had started working just the high temp light was on, checked cooling and found evap frosting all the way to the bottom, noticed sides of cabinet on unit hot. Checked compressor and found running hot to the touch, wile in basement noticed the temps down there are super hot from furnace running had to be over 80 degrees advised them the down stairs it to hot for the freezer to run right its over heating the compressor and shutting down there is no cool air flowing in basement. Added a fan they had to help circulate the air advised they will need some circulation down there to help with freezer the unit is working properly just over heating once air is moving better it will stop it from shutting down"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Southington, CT 06489
Jimmy R.
Job Details:
11/22/2023
Installed new vent fan motor checked fan and unit is now blowing and circulating air properly. Checked all other operations and unit is working to factory specs