Complaint that the unit is not cycling through correctly. Found unit not draining out. Customer called Mannys for a replacement. Explained to the associate in the store what problem had the unit and Mannys will replace the washer for the customer and no service need on the unit. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

Tried putting the new part on but was the wrong part in the right packaging. Found original part lost inside the fridge. Installed part and refrigerator working normal.

Complaint that the unit has a error code. Found F9E1 and F0E2 and drain screen needed to be cleaned out. Ran two diagnostic cycles and unit working normal. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

"Complaint that randomly things come out soaking wet error for motor drain hose laying on ground fixed hose to its not laying on ground anymore needs new motor left parts ; ordrng 1 W10890624 (Motor), dspstn on spec-tagged invntry: 1 W11038689 VALVE and 1 W11417466 CNTRL-ELEC"

F7e1 nut off pulley fell off belt fell off reattached everything tested operation normal

"Replaced fan and installed adapter kit. Reassembled, ran ice maker and fill valve tests 56, 56 and 45. All tests passed. Operating properly."

Installed new supports sanded all carbon deposits on the chassis and applied enamel to problem areas.

"Cx complaint that the unit does not go through the rinse portion of the cycle. I inspected the unit to confirm of the cycle. I found error codes: f0e5 f0e2. I ran a service cycle and heard the loud noise during agitate and spin. I checked under the unit and found the cam screw loose causing the noise during spin and agitate. Th belt is loose as well. I replaced the cam again and a belt with parts from TS and tested the unit with a service cycle and calibration. The unit is still making a squealing noise but only in agitate. Im ordering a new motor for the return visit, the spindle that the belt rotors on is worn out. Im ordering a new cam just in case this one wears out again. I left the parts with the cx.; ordrng 1 W10832724 (Motor) and 1 W10721967 (Cam), dspstn on spec-tagged invntry: 1 W11454372 GEARCASE , used 1 W10721967 (CAM KIT) from stock"

Checked unit found ice maker was not set to on o last service call tried harvest button test harvested and called for water normally called techline to document 7737081854

Checked unit found gearcase making a grinding noise on spin and agitate could not get washplate off ordering gearcase sputch and washplate; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W11510461 (Washplate) and 1 Time (Extra time)

"Retuned to install new inner tub, hub and suspension. Installed all parts and reassembled unit. Ran unit in service mode and all functions working properly. Ran high speed spin and showed customer unit running. Verified proper operation."

Retuned to install new sump assembly. Installed new sump and reassembled unit. Ran unit to check for leaks and after 10 min of running no leaks detected. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

Part was delivered broken. Allen customer to inform part was broken in delivery. Informed office will call when part comes in. ; ordrng 1 W11598202 (Trim)

"Tested washer and found unit stuck on a sensing cycle canceled out cycle and checked for errors found F8e1 long fill ran a self test and found hot water off, turned on and unit ran threw a cycle properly. Ran a calibration and wash and spin cycles advised customer on canceling out cycles and leaving hot water on even tho they dont use it so if anything gets moved unti will still go threw. All operations are now working to specs"

"Checked over unit and found ice maker not making ice and dispenser not dispensing water, checked water valve and found running and 120v to valve checked water supply and unit is getting water to valve but not coming out of filter, removed filter and water started to operate but filter housing was leaking, found housing pin broken causing no water to come out of dispenser when filter is inserted unit needs new filter housing, waterline and filter parts tentative p/a ; ordrng 1 W11162042 (Filter housing) and 1 WP2304888 (Fitting) and 1 W11162040 (Waterline), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE , states that autho needed"

Installed new heater and related parts that were damaged due to failed and warping heater. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER

"Inspected and found ff door hinge and shims worn out, will submit estimate and call.; rqstng P&A on 2 WP489467 (Spacer)s and 2 WP487576 (Shim)s and 1 WP2325482 (Hinge) and 1 W11026307 (Hinge pin)"

"Inspected and found unit not defrosting and couldnt get ohm reading thru heater, and couldnt get adaptive defrost to run in diag, will order parts needed and call customer when parts become available.; ordrng 1 W11562215 (Defrost heater) and 1 W11594670 (Control box)"

"Inspected and found ui panel getting voltage but non responsive, quoted and she will call."

"Inspected and found main run relay on main controller not closing properly and needs new main controller, part shows nla."

"Inspected and found drain tube frozen over, thawed out and cleared ice, tested fine now."

Transferred everything over to new tub tested no leaking

"Found pump and motor grinding, inspected for debris and found none. Sounds like gears are grinding on motor. Gave customer quote and they will think about it, unit is pretty old and may be better to buy new one."

Randomly not cooling good condensation on the front of ice maker box made sure facia heater was on bottom ice maker jammed and making noise unplugged set ff section temp at recommended ; rqstng P&A on 1 W10886939 (Ice maker)

Complaint that the unit is not cycling through correctly. Found bad drain pump. Will order parts for a return visit. Measured 120v to the pump but not draining.; ordrng 1 W11462456 (Drain Pump)

Installed new evap fan and cleared frost Tested fan is running; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR

Installed new latch and tested drain and wash; dspstn on spec-tagged invntry: 1 5304525218 LATCH ASSEMBLY

Ice not working found poor water flow. Customer had new filter installed new filter and found a lot better water flow. Purged out a halo. And cycled both icemaker please allow 24 hrs for temps to stabilize.

Dishwasher keeps draining and flashing F8E4 found water in drain pan and customer using laundry pods causing suds and leak. All checks ok.

"Lighting strike near house oven and broil wont light reset power and bake lite up once but then not again needs new control ; rqstng P&A on 1 W11548757 (Control), states that autho needed"

Complaint that the unit is not drying properly. Ran diagnostic test and unit running normal. No error codes present. Found crushed venting hose restricting airflow for the drying cycle to perform on its optimal capacity. Customer will have have the venting fixed.

"Complaint that the door on the washer is broken and not latching well. Found broken hinge, bad boot and broken soap dispenser. Will order parts for a return visit. Customer asked for Chris to return. ; rqstng P&A on 1 W11106747 (Door Boot) and 1 WPW10443885 (Door Lock) and 1 WPW10208415 (Hinge) and 4 WPW10208398 (Caps)s and 1 WPW10365885 (Soap drawer) and 1 WPW10488048 (Door Strike) and 1 W10839743 (Bracket) and 1 W11233991 (Drawer Handle)"

"Drier not starting. Found heater shorted to ground and open thermal fuse replaced fuse and heater tested found clogged vent. Customer must clean vent. ; used 1 WP3392519 (THERMAL FUSE), and 1 279838 (ELEMENT) from stock"

Customers complaint is washer not draining properly and has a smell. Found a long drain hose and its looped at ground. The water back flows a little and causes a stagnant smell. Recommended customer shorted hose and make sure there is a siphon break and run clean cycle monthly.

We installed the ordered parts and tested the unit for cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WPW10190965 ICE MAKER

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Unit under 1yr wp warranty per service bench. Unit running on arrival and loud noise while running, found cracked blower wheel.Had to break out blower wheel and remove motor assy to get collar off, but was able to replaced blower wheel and tests fine ; used 1 WP697772 (BLOWER WHEEL) from stock"

"Tested unit and found fridge section still freezing items on middle shelfs, checked temps and found reading 30 in fridge section. Unit also still dripping water onto freezer door gasket, found gasket under left fridge door building up moisture due to door not foamed in properly found middle round circle wide open causing warm air to get in and drip water also unit running and freezing items from warm air getting in. Will order new left side door assembly and cntrl parts tentative due to door special ordered ; ordrng 1 W11524469 (Cntrl) and 1 12002355 (Sensor) and 1 W11436984 (Door left)"

"Installed all parts and tested unit found unit blowing 20amp fuse and just buzzing, replaced diode due to burnt when tested found noise coming from cntrl due to relay on cntrl humming and then blowing fuse out. Unit will need new cntrl and and harness to be safe also found ouch button to open the door broken and falling off will order new button and outer cntrl, unit should prob be replaced due to issues advised customer will order parts needed and go from there. Parts tentative due to push button and control panel special order advised we would call when in ; ordrng 1 W11552021 (Cntrl) and 1 W11386317 (Panel control) and 1 W11386322 (Push button), used 2 WPM0805101 (FUSE,MONITOR 20A), and 1 W11256462 (Diode) from stock"

Installed control and tested with a load. Showed customer it works.

Installed new console and user interface assembly. The original part was broken at several places causing panel to be loose. Tested unit and not leaking at this time. ; dspstn on spec-tagged invntry: 1 W10811169 CONTROL PANEL

"Found frost on evap, fan not turning on as well as defrost on RC. Will order both. FC temp is ok at 2 degrees, RC came in at 48-50.; rqstng P&A on 1 W11395639 (Evap cover) and 1 W11291124 (heater)"

"Checked over ice maker and found no ice would dispense from door ran auger and found would start to run then stop and bind up, removed ice container and found ice had gotten frozen inside ice chute in bin not allowing auger to spin, melted all ice and cleared cycled ice maker and unit is now dispensing and operating to specs"

"Lights not working. Found burnt out leds mods. Replaced and tested all checks ok. ; used 1 W11462342 (LED MODULE), and 2 W10695459 (LED MODULE) from stock"

Not making any ice. Fill tube frozen. cleared tube and all checks ok. Recommended customer change filter. ; dspstn on spec-tagged invntry: 1 2198597 ICE MAKER

"Unit had just done a he one drop of ice during last visit and nothing since, icemaker was on and only a couple small cubes in tray. Cover does not want to come off of unit, but in removing icemaker and attempting to get cover off it started a cycle, completed and filled properly. Looks to be intermittent working icemaker, quoted for Im and additional labor. Part did not arrive in time for visit, but verified part did arrive at office today."

"Replaced drain hose ran cycle to fill, cancelled and drained fine"

"Said they had refrigerant added couple weeks ago, that it was low and worked for a little bit after that, then rf was warm again.Freezer staying cold. Fr measured -10, 63 in rf. This is a bottom mount unit. Dual compressor, sealed system on the rf and sounding like a refrigerant leak.Verified with randy at office that we will not do the sealed system job on this unit.Collected for service call only."

"Installed compressor and pulled vaccum. Vaccum steady at 25 for 10 min after cut off, no leaks detected. Added 134a and started compressor found unit started frost pattern then after 2-3 minutes locked up and stopped , called Randy to consult, took off filter drier to see of compressor kicks off , compressor still kicks off with filter drier off. Needs new compressor. Compressor faulty. Ordering new compressor, informed customer office will call when parts come in. ; rqstng P&A on 1 W10233961 (Compressor) and 1 W11506635 (Process tube) and 1 2xtimeframe (2xtimeframe), used 1 W11506635 (COUPLER 6 NF MS SV) from stock, states that autho needed"

Complaint unit not making ice. Need unit checked out. I found unit making ice fine no issues with icemaker customer just wanted a quick inspection. Everything looks great. No issues. Found with unit today. Cannot diagnose any problems. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

Complaint door handle is loose. I found setscrew had become loose. I tightened up screw the additional issues found the dishwasher or reported by customer.

"Need control board and led lights; ordrng 11 W11462342 (Led lights)s and 1 WPW10200659 (Control board), dspstn on spec-tagged invntry: 1 W10830288 LED POWER SUPPLY"

Found unit with power unit not running. Evaporator has frost pattern and fan is running the frost pattern is normal. Compressor is running and condenser fan motor. Damper to fridge is not opening. Replaced diffuser unit ran and checked ok (Call complete); used 1 W11645127 (Diffuser) from stock

Unit leaking from bottom left of the door due to being out of level. Adjusted level when completing the heater service unit is fully operational with no leaks.

Found unit has clogged defrost drain. Cleared drain and checked. All okay.

Found unit not cooling and compressor running. Quoted for new compressor and discharge tube. Cust will call if desired. Charged $129 trip charge v

"Found unit has both gaskets pulling off of channels in door. We had previously tried to install them again but they came out again. Recommend replacing both seals. ; ordrng 1 W10838574 (Gasket, refrigerator door) and 1 W10861499 (Gasket, freezer door)"

Installed new element unit is fully operational.; used 1 W11537778 (Element) from stock

"Complaint refrigerator is not dispensing. Ice making ice just fine. I found motor white wire was disconnected. I reconnected motor wiring, harness, tested operations no additional issues. Found at this time with refrigerator or reported by customer."

Installed new leds unit is fully operational.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

Installed new support unit is fully operational

Unit keeps blowing bulbs due to a burnt out outlet.; ordrng 1 8206232A (Bulb) and 1 W10210871 (Outlet)

"Customer complained unit not working again. Upon arrival found f7e1 and f7e 4 errors. On prior call on 7-5-23 found no error codes and control board was shorting causing motor to constantly spin. Inspected under unit and found capacitor had started leaking. Checked resistance of drain pump at drain pump, was 19.9 ohm in range, checked resistance of motor 5.6ohm and 5.5ohm on windings in range . No shorts in lines from motor to control, drain pump to control or shifter or capacitor to control, has continuity on all wires. Shifter motor at board (j6-2/j6-6 ) was 2.46ohm in range . In component activation the board is sending voltage to the motor like Im selecting it to spin or agitate even when I try to turn on the water valves or drain pumps, so unit would spin constantly if capacitor wasnt blown. Unit does same thing in normal running , just spins constantly because board is sending signal constantly even when just drain pump, or water valves should be running only. This is the same issue as last time, and was fixed with new control board (installed on 7-12-23) but went out again on 8-3-23. Techline took down all notes and said that if capacitor was leaking or shorting it could cause short to control board.. Needs capacitor and control board. Sr#7737072228 . - Called Safety to report issue and findings, Spoke to Kent gave authorization after reading techline notes. Authorization # m1867e0wpL1 . Ordering control and capacitor SR#7736770771 ; ordrng 1 W11567712 (Conrol board) and 1 W11395618 (Capacitor)"

"Customer complained unit not heating. Found proper voltage to unit after pulling unit out. Inspected unit and heater good, thermostat checked good, power coming from control and heater cycling on and off at proper temperature. Visually inspected all parts in heater cycle and found no issues. Inspected power again and found plug was slightly loose and was dropping voltage due to 240 outlet for dryer not making good connection to dryer plug. Informed customer to get outlet and plug/pigtail chord replaced and issue will be fixed. Unit is working as designed when it has proper voltage. Unit must have moved chord when pulling out dryer and temporarily reconnected power before doing initial checks. Customer understood issue and was familiar with electrical issues and o showed him with my meter the voltage drop when moving the pigtail around. Verified proper operation."

"Customer complained unit taking long time to dry. Ran unit and unit working properly , heater coming on and cycling on and off and proper temps. Found exhaust was clogged and she needed to get new exhaust vent and get cleaned. Also complained that door seal was broken and torn. Ordering door seal gasket. Scheduled return time for ; ordrng 1 W10861521 (Door seal) and 1 Wpy055980 (High temp glue)"

Found loose wire on heater put unit into service mode went thru all components with no failures. I advised customer not keep jet dry in unit and to also have 120 degrees minimum coming from hot water at sink and then start dishwasher for best performance(Call complete)

Checked unit found metal piece on slider came off replaced slider tested normal ran diagnostics normal; used 1 W10734521 (SLIDER) from stock

"Installed new lint screen and advised to make sure lint screen gets cleaned every cycle, unit is now operating to proper specs"

"Installed acu and actuator, ran calibration and auto test, cycled thru and tested fine."

"Customer complained unit leaking from front area. Ran unit in Quick wash found little water dripping down side of tub to floor. Found splashing on left frost side . No other hoses or tub area has leaks, Found per service pointer tub ring has been modified. Ordering new tub ring. Scheduled return call for 8-16-23 am . ; ordrng 1 W11590590 (Tub ring)"

"Customer complained door shattered when she went to open it, was upset a door wasnt sent whirlpool rep told her that this happens a lot with this model found handle was faulty also probably causing screw not to be tight and putting pressure on glass. Putting parts in P&a and informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11176456 (Door outer) and 1 W11178521 (Nameplate) and 2 WPW10277003 (Handle screw)s and 1 W11389703 (Bracket) and 1 W10894054 (Handle)"

Found unit in the off position on the control. Started unit and compressor and fans all started. Charged trip charge only.

Checked unit found burnt and corrosion at control to ui ui also coroded and burnt will use ui on return ordering main control ; ordrng 1 W11305308 (Control)

"Installed hub and agitator, tested ok. Calibrated and ran diagnostics cycle.; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11550891 AGITATOR"

Replaced control and sensor. No potatoes to test with but tested with cup with a little water in it. Ran potato option for 30s and was still running fine. Cs to monitor

"Replaced pressure sensor, kept unit out while starting normal cycle , verified no leaking. Reinstalled unit. Cs to monitor as they said failure usually occurs near end of cycle."

"Unit under 1yr wp warranty per receipt, took photo.Tested in drain and spin, unit did not lock. Replaced lid lock and same.Error history : F6e1 communication error u/I cannot hear acu. F5e3 lid lock failure. Wire connection is good. Unplugged/plugged in and same. Ordering u/I assy , main control and lid lock.; ordrng 1 W11513246 (Control) and 1 W11481116 (Control) and 1 W11665945 (Harness) and 1 W11513248 (Lid lock), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

"Cx complaint that the unit shows an error code when the oven is being used. I inspected the unit to confirm the complaint. I found an error code: f6e1. I started a bake cycle set to 350degrees. I reached the temp with no issues. I increased the temp to 400 and it reached the temp. I noticed the broil element is much more orange than the bake element. There was a thermal event near the broil element connector. Broil mode works fine, however in bake mode the broil element is heating throughout the bake cycle. The unit needs a new control board and temp sensor for the return visit.; ordrng 1 W11594188 (Control board) and 1 WPW10181986 (Oven sensor)"

Replaced control and unit rates fine

"Upon arrival inspected shipped part and found corner smashed. Informed customer another part will have to be shipped similar to this same process. Call when getting part. Fully inspect part that comes for any damage at all. Ordering new cabinet and keeping parts for return call, putting in for 2xtimeframe for return call.; rqstng P&A on 1 W10677265 (Cabinet)"

"Arrived and customer had unit pulled out. Inspected and found gas leak thru left front burner valve on manifold, quoted for part as labor is covered , she will call. $267.99 for manifold part. Autho for labor."

"Inspected and found motor shaft and blower wheel spline stripped, will order parts and return.; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower)"

"Installed new suspension rods and cycled, tested fine now; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"

"Installed parts listed and ran calibration and cycled thru auto test, cycling fine now.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE"

"Inspected and found 20 degrees in ff compartment and air damper not closing, replaced air damper and found main acu has stuck relay and thermistor out of specs, will submit estimate and call for return date.; rqstng P&A on 1 WPW10503278 (Jazz board) and 1 WPW10422363 (Harness w/thermistor)"

"Found unit had a sealed system issue. Not cooling properly. Will need a new compressor and a sealed system leak check. Will order parts and submit for approval. ; rqstng P&A on 1 W11578205 (Compressor), ordrng 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11506621 (COUPLER 6 NK MS 00) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 W11504445 (COUPLER) and 1 W11506623 (COUPLING 5/5 NR MS00), rqstng P&A on 1 2timeframe (Compressor job) and 1 Lokringsealant (Sealant for connections)"

"I replaced the user interface and the main control board for customer, complaint dishwasher, electronics going completely dark. No lights on whatsoever. Customer will have to turn power off to dishwasher and then the time will be exactly where it was when it shut itself off. customer has waited over an hr and no change on display then customer can press start again And it will work and finish the cycle completely."

"Installed new ui panel and ran calibration and cycled, tested fine."

Replace door leveled out handles a lot better. Also reversed handles that was able to level out the handles even more. Top of door is completely level as well. Already even with a new door installed. No additional issues found with unit at this time.

"Ran unit thew a wash cycle due to customer had found water on the floor next to washer and could not find any leaking, drained unit and no leaking. Checked all connections and everything is tight and no sign of water, ran a rinse and spin and no water checked aqua jet and no leaking, let unit run thew a spin and everything is dry no sign of water dripping at all. Advise customer could have been clothes in there and water had sprayed over the tub or something had splashed over there is no sign of leaking anywhere advised to watch unit just incase and if any issue plz record and get back to us"

Complaint f2e1 oven chimes incessantly. Have to turn breaker off. I found f2e1 stuck shorted key on touch keypad ui unit will need new ui to fix. Customer declined repair today.

Leaking from vent still front of door not underneath or during a wash only when door is opened after a wash cycle is finished. File number is 7736893950 they want me to max out the dosage of rinse aid set it to a 5 or a 6 its currently at a3 I set unit to a6 setting. Per techline. No fault codes in history. No additional issues found per customer. Dishes are coming out completely dry at the end of a cycle. Its just when he opens the door. Water comes out of the vents and splashes onto the floor vent is on the front of the door. Top left corner. No leaks during wash cycle.

Complaint have to push start button multiple times to start unit no saved errors explained that if not turning knob you will have to push start button once to wake up control and then again to start cycle if you do turn knob that wakes up control and then you only have to push start button once to start cycle

Replaced all parts and microwave working correctly. Lighting working normal.

Replaced lid lock tested operation normal

F8e1 F3e1 error customer states that unit worked fined for like a week after pressure switch was replaced wont fill at all started diagnostics test inlet valves not getting power quoted for new control ; dspstn on spec-tagged invntry: 1 W10599356 VALVE

"Replaced actuator and both inlet valves calibrated unit and ran automatic test ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR 1 W11168740 VALVE , and 1 W11168743 VALVE"

Complaint Dryer will not turn on. Customer stated she turned power off at breaker box the other day and ever since then the dryer has not had any problems. I suspect dryer may have been trying to update. Both washer and dryer are paired to Wi-Fi. No additional issues or error codes found in fault history at all. Cannot duplicate complaint.

"Cx complaint that the units door still does not close properly to start the MW. The unit is OOW, I called the office to confirm the warranty details. The office said the unit is OOW. The cx called kitchen aid and received an auth code for parts and labor that they said was sent to Advantage according to the kitchen aid rep. I did not diagnose the unit.; saved tckt"

"Cx complaint that the unit is not drying some garments. I inspected the unit to confirm the complaint. I found no error codes. The unit heats, tumbles but the airflow is not optimal. I checked the unit exterior dryer duct on the roof, there appears to be something clogging it. The unit needs the dryer duct cleared."