We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Matthews, NC 28104
Jonathan J.
Job Details: 01/05/2024
"Complaint freezer door is sticking out more at the top than it is at the bottom. Bottom doors are flush at the bottom together. I found customer had a door shipped directly to them from unknown source originally wanted me to install door, but changed mind as it will more than likely not fix their cosmetics issue that they are having, also they would be required to wait 24 hours before they could open freezer door to allow gasket to re-Neil of new freezer door. Also by installing new freezer door, it could make issue worse or cause other issues to occur. No issues. Found other than cosmetics issues today. No cooling issues either unit has been making ice just fine no frosting. I did find water pressure was extremely slow due to a pinched waterline behind fridge adjusted waterline and fridge. No additional issues found."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Matthews, NC 28104
Jonathan J.
Job Details: 01/05/2024
Complaint washing machine making an abnormal noise that it has never made before. I performed diagnostic cycle could not duplicate any abnormal noises checked. Error code only code is F0E7 unit needs to be repaired to Wi-Fi so it can update operating system. I cannot duplicate or find any issues as of right now with washer.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ4
Near Rock Hill, SC 29730
Mitch H.
Job Details: 01/05/2024
"Checked and inspected range. All insulation appears intact and properly located. Heated oven to 350, vent area hot but this is normal. Increased temp to 450, panel does get warm. Customer says they cooked in oven and after 2 hours console was too hot to touch. Called tech line spoke to Andrew SR# 7738174143, no service pointers or history of this issue reported. He said I could possibly add additional insulation that might reduce problem. Offered this option to customer, they declined and said they would try oven again and if issue returns they would talk with Lowes about replacing range."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Coventry, CT 06238
Amanda R.
Job Details: 01/05/2024
Replaced freezer led per customer left leds
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Tolland, CT 06084
Amanda R.
Job Details: 01/05/2024
Replaced wire harness turned ice maker on
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 01/05/2024
"Removed and replaced valve assembly. Reassembled, tested, valve now operating properly. Checked and ensured all other functions working correctly."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 01/05/2024
"Checked and tested, found washer operating properly, no errors or issues. Had customer show me how she started washer. Found that she was not aware of how the start sequence works. Instructed and educated her on correctly starting washer. I&I now fulfilled."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 01/05/2024
"Checked and found water dripping from vent opening at top of door. Customer also showed video of small puddle on floor from vent. Ran diagnostics, no stored error codes. Ordering vent. Checked part availability and scheduled return visit for 1/9 AM; ordrng 1 W11649995 (Vent)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near York, SC 29745
Mitch H.
Job Details: 01/05/2024
"Tested and ran diagnostics. Only stored error was off balance code. Ran control calibration, automatic test cycle and manual tests for agitate and spin. All completed properly. Washer operating as designed."
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRS571CIHZ04
Near Attleboro, MA 02703
Aimee Z.
Job Details: 01/05/2024
Found the harness at the bottom of the freezer door broken on the red wire needs new door freezer; ordrng 1 W11561286 (Freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Sharon, MA 02067
Aimee Z.
Job Details: 01/05/2024
Found damper not opening pulled the spring out of to keep cool in fridge .; ordrng 1 WPW10594330 (Damper control)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28269
Robert A.
Job Details: 01/05/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, NC 28269
Robert A.
Job Details: 01/05/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHGXMB10
Near Charlotte, NC 28213
Robert A.
Job Details: 01/05/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTWW/AA
Near South Windsor, CT 06074
Amanda R.
Job Details: 01/05/2024
Leaking water into ff crisper drawers balls of ice coming through ff evaporator not cooling good in ff section quoted
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Fort Mill, SC 29715
Jeff L.
Job Details: 01/05/2024
Arrived at customers home and they have no drum at home. It was at North Carolina office and was dented I will have to reorder another one to try and get this dryer done. At this point we have made 4 trips out and havent made the repair due to defective parts. Customer is going to call whirlpool and see about getting unit switched out due to the inability to get a good drum. I ask customer to call out office if unit gets switched out.(PLEASE DROP SHIP DRUM TO CUSTOMER ADDRESS); ordrng 1 W10541657 (Drum)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlotte, NC 28277
Jeff L.
Job Details: 01/05/2024
Found unit not agitating or spinning. The motor is locked up and needs to be replaced along with control. Add to cancellation list if possible. Customer rescheduled for 1-12-24 pmPart#W11222082Part#W11411581; ordrng 1 W11222082 (Motor) and 1 W11411581 (Control)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ4
Near Charlotte, NC 28277
Jeff L.
Job Details: 01/05/2024
Replace parts unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS1
Near Charlotte, NC 28277
Jeff L.
Job Details: 01/05/2024
Total job will be 151.00 + tax with deduction of previous trip charge customer decided to get new unitCall complete; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model jjw3830ll00
Near Charlotte, NC 28270
Jeff L.
Job Details: 01/05/2024
Does need left side hinge so when part comes in please call customer to reschedule ; O-emld tckt
We serviced a
LG REFRIGERATOR
Model LFXS29766S/00
Near Chicopee, MA 01020
Roger R.
Job Details: 01/05/2024
Rearranged refrigerant tubing to reduce vibration noises. All okay.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Matthews, NC 28104
Jonathan J.
Job Details: 01/05/2024
Replaced part left with customer all original parts tested no leaking occurring.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/05/2024
"I replaced three-way inlet valve assembly, tested operations icemaker is now filling with water properly. Reattached everything as I left. Everything completely exposed last visit."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/05/2024
"Complaint dishwasher will not drain I found drain pump failing smells of burnt wiring I found drain hose was improperly installed and is 3 inches to short stretched and found copper pipe was added at disposer to help prevent hose from collapsing due to stretched fit. I corrected drain hose at dishwasher connector but recommended extension hose be added under sink I found dishwasher also still has brass bushing on heater and per Technical Service Pointer #: W11540964 Action Required: Mandatory Special Project code S17304Release Date: April, 2022 heater element must be replaced. I replaced drain pump heater and corrected hose at dishwasher. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER), and 1 W11537778 (HEATER W/NUTS) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Monroe, NC 28112
Jonathan J.
Job Details: 01/05/2024
Complaint microwave not heating properly starts first min fine second min cooler and by 3rd min not heating at all or barely above room temp. I found complaint true am ordering magnetron ; ordrng 1 W11391712 (Magnetron)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near East Hartford, CT 06108
Amanda R.
Job Details: 01/05/2024
Replaced control tested starting normally
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, CT 06040
Amanda R.
Job Details: 01/05/2024
Replaced outer tub tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Manchester, CT 06040
Amanda R.
Job Details: 01/05/2024
Not defrosting Hester element around evaporator is open ; ordrng 1 W10857624 (Heater) and 1 W11449066 (Bi metal)
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Suffield, CT 06078
Gary V.
Job Details: 01/05/2024
Customer canceled didnt want service on unit today.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Charlotte, NC 28270
Jeff L.
Job Details: 01/05/2024
Found bad wash motor advised customer of quote they decided to purchase new unit.Call complete; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Matthews, NC 28105
Jeff L.
Job Details: 01/05/2024
"Customer complaint is the oven is not getting stuff done i pre heated oven to 350 degrees and when it beeped I was at 290 degrees I was able to calibrate the oven +20 and when I pre heated oven to 375 and it beeped temp inside oven showed range of 375 to 390. I showed customer how to calibrate the oven if needed. At this time oven is repaired. The other complaint is the LF burner will only boil water in standard pot with lid on it. The customer said it takes about 30 minutes to do so. If no lid is on it still doesnt boil after a hour. After speaking with tech support we agree nothing wrong with burner or switch the pot is larger than the burner and deep and if customer is putting a lot of water in pot and its bigger than the burner its sitting on is gonna cause longer boiling times. I advised customer to always use lid, if you reduce pot size the water will heat quicker. I think timing on how long it takes is A little off. Advised customer these burners are not like the old cal rod burners. Unit ran and checked okCall completeCalled tech support spoke with Derek SR#7738170123"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Watertown, CT 06795
Jeremy B.
Job Details: 01/05/2024
Dryer leaking water. Found vent extremely clogged. Customer must replace vent. Instructed customer on proper vent installation.
We serviced a
KITCHEN AID DISHWASHER
Model KUDI02FRSS0
Near Westfield, MA 01085
Chris B.
Job Details: 01/05/2024
Complaint that the unit is not draining correctly. Found bad drain pump and very clogged up hoses and wash pump issues. Quoted parts and labor. Customer will look into another unit before fixing this one that has more then 10 years. Collected trip fee.
We serviced a
JENN-AIR RANGE
Model JED3430GS
Near Southampton, MA 01073
Chris B.
Job Details: 01/05/2024
Replaced glass top and reinstalled duct and secured properly with foil tape as it was before. All working normal. 1yr warranty on parts and labor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Northampton, MA 01062
Chris B.
Job Details: 01/05/2024
Complaint that the unit is not starting up and keeps beeping. Found error code F8E4. Found water in the float switch. Dried out the drip pan and ran diagnostic cycle and tested out normal. No issues found with the dishwasher. Found over suds and ran a few cycles til it cleared up.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Holyoke, MA 01040
Chris B.
Job Details: 01/05/2024
After installing the new gas valve found still no power to open the gas to light up the oven. Bad DSI Board. Will order part to return asap. Gas valve s installed on the unit.; ordrng 1 W11162730 (DSI Board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Enfield, CT 06082
Gary V.
Job Details: 01/05/2024
"Installed new diffuser and cycled, tested fine."
We serviced a
SAMSUNG DRYER
Model DVEG50M7450
Near Enfield, CT 06082
Gary V.
Job Details: 01/05/2024
"Customer had health emergency and needs to reschedule, please call to reschedule.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model CED9150GW3
Near Hebron, CT 06231
Chuck M.
Job Details: 01/05/2024
Customer complaint is that dryer runs for 40 minutes for $2. Customer wanted more dry time for price. Adjusted dryer time and additional time setting.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Glastonbury, CT 06033
Chuck M.
Job Details: 01/05/2024
"Customer complaint is that dishwasher leaks. Ran normal cycle and checked for leaks found water getting past gasket and leaks down door panel. Replaced gasket from T/S. One pivot tine is broken. Ordered pivot tine. ; ordrng 1 WPW10082853 (pivot-tine), used 1 W11177741 (GASKET) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Glastonbury, CT 06033
Chuck M.
Job Details: 01/05/2024
Customer complaint is that washer was shaking and drain hose came out. Customer says delivery did not secure hose. Ran diagnostics cycle successfully. Checked suspension and tub ring. Washer checked ok.
We serviced a
GE WASHER
Model GTW330ASK2WW
Near West Springfield, MA 01089
Roger R.
Job Details: 01/05/2024
Found worn drive belt. Quoted 29.99 for belt wh01x24697 and $239 labor rate to order belt and return to install. ; ordrng 1 WH01X24697 (BELT)
We serviced a
WHIRLPOOL WASHER
Model LSN1000JT1
Near Springfield, MA 01108
Roger R.
Job Details: 01/05/2024
Found unit has a bad motor coupler. $24.99 for new motor coupler and $239 labor rate. ; used 1 285753A (DRIVE COUPLING) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Glastonbury, CT 06033
Chuck M.
Job Details: 01/05/2024
Installed bottom seal and tested. No leaks found.
We serviced a
WHIRLPOOL DRYER
Model WED5300VW0
Near Glastonbury, CT 06033
Chuck M.
Job Details: 01/05/2024
Customer complaint is that dryer is noisy and not heating. Inspected and found worn rollers and idler. Element is open. Quoted P&L. Customer will decide later.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Middletown, CT 06457
Chuck M.
Job Details: 01/05/2024
Customer complaint is that washer stopped mid cycle. Found error code F9e1 long drain. Inspected and found drain pump wire broken. Repaired temporarily and ordered lower harness. Tested washer and is is working properly. Will contact customer to schedule return visit. ; ordrng 1 W11643701 (Lower Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middlefield, CT 06455
Chuck M.
Job Details: 01/05/2024
Customer complaint is that refrigerator is not dispensing water and no ice. Inspected and found Customer had the temp on the control set at FF temp at 34 degrees and freezer at -3 degrees. Reservoir is frozen changed temps . Attempted heat from blow dryer to thaw but ice is too solid. Ordered reservoir and valve. ; ordrng 1 W11482382 (Reservoir) and 1 W11579561 (Valve) and 1 8567668 (Wire Ties)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBS1
Near Coventry, CT 06238
Amanda R.
Job Details: 01/05/2024
Replaced control and detergent dispenser
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Charlotte, NC 28216
Robert A.
Job Details: 01/05/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hartford, CT 06114
Mike K.
Job Details: 01/05/2024
"Unit is under 1yr wp warranty per service bench.Complaint of unit not spinning out. Load in unit. Started a drain and spin cycle. Unit spun out properly.No errors in history. Customer is washing a robe, heavy, with lighter items. Explained to balanced loads"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Springfield, MA 01108
Roger R.
Job Details: 01/05/2024
"Found unit has a broken timer and timer knob. Will need to order both items ; ordrng 1 W11685947 (Timer, Dryer) and 1 W11708423 (Knob)"
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/20
Near Clover, SC 29710
Mitch H.
Job Details: 01/05/2024
"Arrived to find dishwasher operating properly. Customer says unit failed to drain one time but after waiting overnight, he hit reset and dishwasher drained correctly. Has run dishwasher multiple times since with no problems. No flashing errors and all functions working properly. Unable to duplicate issue."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Springfield, MA 01118
Roger R.
Job Details: 01/05/2024
Found left hand hinge was broken where spring retainer had come apart. Quoted for new hinge and labor. Replaced left side only. ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Iron Station, NC 28080
Ryan S.
Job Details: 01/05/2024
Retuned to install Ui and control boards. Reassembled and ran unit after setting up Ui. Verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Iron Station, NC 28080
Ryan S.
Job Details: 01/05/2024
"Retuned to install new motor and control , thermistor and blower wheel. Installed parts and ran unit. Verified heating and sensing properly. Showed customer motor defect. ; dspstn on spec-tagged invntry: 1 279827 MOTOR 1 WP694089 BLOWER WHEEL , and 1 WP8577274 THERMISTOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Wilbraham, MA 01095
Roger R.
Job Details: 01/05/2024
Installed new door handle with new screws and mounting studs. This is a continuation of a warranty call. Not sure why its not showing as warranty.
We serviced a
WHIRLPOOL DRYER
Model MGD6230HW1
Near Windsor, CT 06095
Gary V.
Job Details: 01/05/2024
"Installed new ui and harness and acu, cycled and tested fine."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Windsor, CT 06095
Gary V.
Job Details: 01/05/2024
"Inspected and found terminal came loose at temp selector switch, tightened and tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Windsor, CT 06095
Gary V.
Job Details: 01/05/2024
"Installed new door and it is warped, not aligned to cabinet. Need to order another door and she will call when part arrives.; ordrng 1 W11023679 (Ff door white)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Iron Station, NC 28080
Ryan S.
Job Details: 01/05/2024
"Customer complained unit not working, found belt broken, replaced belt from ts. Ran unit through diagnostics all functions working. Verified proper operation. ; used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near West Hartford, CT 06107
Gary V.
Job Details: 01/05/2024
"Inspected and found slight variation in temps, so I lowered temps in both compartments, also found in diagnostics that ice box fan not running, will order and return. Paid for part, no other charges per Bk.; ordrng 1 W10846539 (Ice box fan)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Windsor, CT 06095
Gary V.
Job Details: 01/05/2024
"Inspected and found broken actuator and broken lid lock strike, replaced both parts and cycled,tested fine.; used 1 W11457841 (STRIKE), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Springfield, MA 01109
Roger R.
Job Details: 01/05/2024
Unit giving poor spin performance. Checked found no error codes. Found basket not centered on transmission shaft. Removed spanner nut and recentered basket and reinstalled properly. Unit spinning ok now
We serviced a
WHIRLPOOL RANGE
Model WOD93EC0AS
Near Wethersfield, CT 06109
Mike K.
Job Details: 01/05/2024
"Cannot find a mod/serial tag.Complaint of grease inside door glass. Explained not covered under contract, what it would cost to have us clean and how they could attempt themselves.Also they received a lock error message last time used.F5e1 error in history, lock error. Went into test mode and operated lock multiple times and working fine.Cleared history. If reoccurs preorder appliance manager per tech sheet with lock testing ok, but unit operating properly now."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1148XTPBA
Near Agawam, MA 01001
Mike K.
Job Details: 01/04/2024
"Complaint of making loud noise while running. Verified in test cycle, found broken chopper, ran without chopper and noise still there, motor.Quoted for sump assy/labor and approved. To repair trim work had to be removed. With cs appproval cut trim board so only section in front of unit had to be pried loose. Replaced sump and unit working properly, smooth sounding and no leaks in testing. Left trim board off as cs will have to remain it.; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP"
We serviced a
MAYTAG DRYER
Model MED6200KW1
Near New Britain, CT 06053
Chuck M.
Job Details: 01/04/2024
Customer complaint is that dryer does not start. Check voltage and it checked good. Found error code F1e1 Main Control Fault. ; ordrng 1 W11591402 (ACU)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Andover, CT 06232
Jeremy B.
Job Details: 01/04/2024
"Customers complaint is washer shaking. Ran diag found off balance load error code. Ran automatic test and basket has an extreme wobble to it. Needs new gear case and basket. ; rqstng P&A on 1 W10752719 (Basket) and 1 W10752283 (Washplate) and 1 W11454734 (Gearcase), dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"
We serviced a
LG REFRIGERATOR
Model LFXC24796S/00
Near Westfield, MA 01085
Mike K.
Job Details: 01/04/2024
"Compressor/fans running, not cooling. Cs had checked and cleaned condenser coil, said rf evap had an ice block where it comes in and nothing else, fr evap had no frost.Sealed system issue. Quoted for compressor/evaps/drier and labor. Cs denied repair. Suggested contacting LG as they may cover some parts under warranty, 2yo unit. Explained we do not do LG warranty work."
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ1
Near Westfield, MA 01085
Mike K.
Job Details: 01/04/2024
"Cs complaint that unit not running, error code.Unit giving f01 error, primary control failure.Control is nla. Collected for service call only"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Robert A.
Job Details: 01/04/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near York, SC 29745
Mitch H.
Job Details: 01/04/2024
"Tested and found dishwasher fills correctly but pump/motor not starting. Entered diagnostics, found F4E3 pump error. Ordering pump/motor. Part is special order. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11613570 (Pump/motor)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near York, SC 29745
Mitch H.
Job Details: 01/04/2024
"Tested and found washer would not power on. Has proper incoming voltage. Removed console and replaced ACU. Found old control arced and burnt at drain pump connection. Checked and found drain pump shorted. Ordering drain pump. Will install drain pump along with UI when parts arrive.; ordrng 1 W11396717 (Drain pump), dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near York, SC 29745
Mitch H.
Job Details: 01/04/2024
"Checked and found evaporator coil completely frozen. Entered diagnostics, tested, all fans operating properly. Attempted to run test 5 for compressor. Could not get compressor to change speed. Ordering inverter, control and UI. Checked part availability, advised customer that office will call to schedule when parts arrive.; ordrng 1 W11595219 (Control) and 1 W11566894 (UI) and 1 W11567494 (Inverter)"
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Springfield, MA 01109
Roger R.
Job Details: 01/04/2024
Checked unit for proper operation. All functions seem normal but customer states unit will continue operating after cycle is completed. States unit starts a new cycle and they they have to restart on rinse and spin to extract water again. Recommend replacing unit.
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model LGHD2369TF7
Near Springfield, MA 01109
Roger R.
Job Details: 01/04/2024
"Found left side freezer rail broken. Right side is worn as well. Recommend replacing both rails. Will order and submit for authorization. ; rqstng P&A on 1 5304507977 (Rail freezer) and 1 5304507977 (Rail, freezer)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Springfield, MA 01108
Roger R.
Job Details: 01/04/2024
"Installed new belt, wash plate and tub hub due to unit having poor spin performance"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ0
Near Charlotte, NC 28269
Robert A.
Job Details: 01/04/2024
"Cx complaint the that oven has intermittent re lighting for the bake and broil functions. I inspected the unit to confirm the complaint. The cx said it has happen with bake and broil since the last visit. The pans are no longer in the bottom drawer to potentially interfere. I preheated the oven to 350 degrees, it reached the set temp with no issues. I let the temp settle and waited for it to re light. The unit re lit for the bake and broil function. I recommend the replacement of both igniters and the spark module to resolve their intermittent issues. I gave the cx a quote. They will consider and call us back if they want to repair the unit."
We serviced a
MAYTAG WASHER
Model MVW5035MW0
Near Huntersville, NC 28078
Robert A.
Job Details: 01/04/2024
Cx complaint that the unit is shaking violently during spin. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed but the unit did shake more than normal during the spin cycle. The unit needs new suspension rods to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11130362 (Suspension rods)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Mint Hill, NC 28227
Jeff L.
Job Details: 01/04/2024
Found UI sometimes sending power down and sometimes not. I ordered EOC and ignitor for a good repair rescheduled customer for1-11-24;pmPart#W11620570Part#W11524031; ordrng 1 W11620570 (UI) and 1 W11524031 (Bake ignitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Denver, NC 28037
Ryan S.
Job Details: 01/04/2024
"Customer complained unit leaking, ran unit and 3/4 through cycle no leaks detected. Ran unit with dishwasher detergent pod and unit started leaking from Sud buildup. Informed customer to clean filter and run unit through cleaning cycle to get rid of buildup. Verified proper operation."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Stanley, NC 28164
Ryan S.
Job Details: 01/04/2024
"Customer complained of water leaking from vent, found vent not opening and closing when prompt. Ordering vent assembly and deflector and seal. Informed customer office will call when parts come in, ; ordrng 1 W11649995 (Vent) and 1 W11545539 (Seal) and 1 W11545290 (Deflector)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near York, SC 29745
Mitch H.
Job Details: 01/04/2024
Checked and found light working on arrival. Customer says light would not work for approximately 2 weeks the started working. Now goes out about every other day. Ordering interlocks. Checked part availability and scheduled return for 1/11 PM; ordrng 2 W11197766 (Interlock)s
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Stanley, NC 28164
Ryan S.
Job Details: 01/04/2024
"Customer complained of uneven cooking. Told about things not cooking like she used to. Ran unit preheat 350? found avg temp was 360? informed customer unit working as designed, informed customer to try new temps and times for cooking different dishes. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near East Hartford, CT 06118
Gary V.
Job Details: 01/04/2024
"Arrived and found customer has been running unit thru calibration cycle every day to reset unit so it would work, and there was no fault codes to determine problem, cycled thru spin and motor getting abnormally hot to touch with just spinning once. After attempting a second spin, main acu would no longer power on. ordering motor and main acu. Will call for return date. Techline having difficulties today and could not reach for troubleshooting or documentation.; ordrng 1 W11603810 (Main acu) and 1 W10890624 (Motor), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.13279K113
Near West Springfield, MA 01089
Mike K.
Job Details: 01/04/2024
"Customer had unit pulled apart on arrival. Unit not in good shape, multiple buttons out on display, cannot go into diagnostics, diverter motor clicking.Needs u/I, sump assy at least, not worth it for age/condition. Cs denied repair"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB2
Near West Springfield, MA 01089
Mike K.
Job Details: 01/04/2024
"Unit under 1yr wp warranty per service bench. Took photo of receipt.Water in unit on arrival. Complaint of not draining, running cycle. Cancelled and unit drained out fully. Ran normal cycle, filled and wash motor not running. Cancelled and drained fine. Verified 120vac at motor.Ordering sump assy.Office will contact cs when part comes in to schedule return; ordrng 1 W11613479 (Sump assy)"
We serviced a
ELECTROLUX WASHER
Model ELFLW50L1W1
Near Palmer, MA 01079
Chris B.
Job Details: 01/04/2024
Complaint that the unit is not spinning out the clothes correctly. Found bad tub and cracked spider. Very loud banging noise when spinning. Customer decided not to service the unit. Collected trip fee.
We serviced a
JENN-AIR RANGE
Model JES1750FB0
Near Belchertown, MA 01007
Chris B.
Job Details: 01/04/2024
Complaint that the oven is not heating properly. Found bad heating element. Quoted parts and labor. Replaced part and oven cycled good. Found lights glitching customer mentioned since the self cleaning was used the unit started with the problems. Mentioned to the customer that they might experience problems with the control board. Customer will try out the unit first before changing the the board out too. Mentioned that within 7 days well just just charge for the return trip and parts. After the 7 days is full charge.; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Northampton, MA 01060
Chris B.
Job Details: 01/04/2024
"Complaint that the light in the oven is not turning on. Found bad control board due to load side on the fixture was touching ground, damaging control. Found continuity on the wire harness. Will order parts for a return visit.; ordrng 1 W11594225 (Control Board)"
We serviced a
LG DRYER
Model DLG2302R
Near South Hadley, MA 01075
Chris B.
Job Details: 01/04/2024
Complaint that the unit is making loud noises while tumbling. Found bad rollers rusted out. Quoted parts and labor. Will order parts for a return visit. Customer has coupon on hand. ; ordrng 1 4581el2002h (Roller Kit)
We serviced a
KITCHENAID RANGE
Model KFED500ESS06
Near Manchester, CT 06042
Gary V.
Job Details: 01/04/2024
"Installed new cooktop due to being defective and blemished, tested fine."
We serviced a
JENN-AIR RANGE
Model JDRP430WP00
Near Manchester, CT 06040
Gary V.
Job Details: 01/04/2024
"Inspected and no heat coming from bake element, broil is working properly tho, having inconsistent temp, stopped heating at about 295 degrees and didnt recover or keep climbing to set 350 temp unit I shut off and turned back on and is running 50-70 to cool, ordering main acu as well for fluctuating temps after temp is reached. Will submit estimate and call .; rqstng P&A on 1 W10115995 (Bake element) and 1 W10876298 (Main acu)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE535SOLZ3
Near Manchester, CT 06042
Gary V.
Job Details: 01/04/2024
"Installed new cooktop due to being cracked,tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF300ESS01
Near Manchester, CT 06040
Gary V.
Job Details: 01/04/2024
"Inspected and found lower right ff door hinge broken inside door, gasket broken and container broken, will submit estimate.; rqstng P&A on 1 W10721542 (Right ff door stainless) and 1 WPW10460580 (Gasket) and 1 W10411219 (Utility holder) and 1 WPW10317224 (Container)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630MBK0
Near Tolland, CT 06084
Gary V.
Job Details: 01/04/2024
"Inspected and found bellow deformed causing dribble out front of door, replaced bellow and cycled, tested fine.; ordrng 1 W11314648 (Bellow)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Belmont, NC 28012
Ryan S.
Job Details: 01/04/2024
Customer complained of f1 drain error. Confirmed suds/ drain error. Found bra pad in drain pump filter. Drain pump ok. Collected $191 with credit card. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Charlotte, NC 28215
Jeff L.
Job Details: 01/04/2024
Replaced knob unit ran and checked ok
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, NC 28215
Jeff L.
Job Details: 01/04/2024
I called customer to let her know I was on the way and she was under the impression I had the UI with me but I do not. She got upset and blasted me. I confirmed with her that the buttons were stuck. Called and spoke with crystal and spoke with Lisa to see if we had eta yet and we didnt. Tried to call customer back she answered then hung up. I called back and got no answer. Please schedule customer when part come in; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near York, SC 29745
Mitch H.
Job Details: 01/04/2024
Removed and replaced freezer door. Tested and ensured door was closing properly and gasket sealing around full perimeter of door.
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near South Hadley, MA 01075
Chris B.
Job Details: 01/04/2024
Complaint that the unit has an error code present. Found error code F0E7. Removed debris from the basket. Ran calibration and diagnostic test. Unit working normal. Mentioned to the customer to have the unit cleared out before running a clean cycle. No issues found with the washer.