We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waterbury, CT 06708
Jimmy R.
Job Details:
12/12/2023
"Removed old compressor and replaced with new pumped unit down and checked for a good vacuum, unit held properly. Replace all couplings and filled with r600 checked evaporator and unit is frosted up to the bottom and cooling as designed, advised customer to give unit 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W11504433 COUPLER 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11580057 COMPRESSOR R600A"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29730
Jonathan J.
Job Details:
12/12/2023
I replaced main control performed a control board calibration cycle per technical service manual no additional issues found customer loaded a cycle in washer and performed a quick wash cycle with no issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Westfield, MA 01085
Mike K.
Job Details:
12/12/2023
"Replaced control and float switch. Cs has had no issue since last visit. Ran normal cycle through fill and into wash, cancelled and drained fine."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Westfield, MA 01085
Mike K.
Job Details:
12/12/2023
"Replaced control. Console and toe plate with shielding. Ran unit in normal wash and running fine. Ran through fill into wash, let run for several minutes then cancelled and drained fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Indian Land, SC 29707
Jonathan J.
Job Details:
12/12/2023
"Complaint refrigerator doors on fresh food side fling open hard knocking food out of the door. I found refrigerator was not properly leveled. I leveled refrigerator tested operations adjusted. Door door is no longer flinging open and staying level in the halfway open position past the halfway open position, Campbell catch as gravity will do its thing and allow the door to slope down the down slope of the cam, causing door to still fling customer to hold doors to prevent doors from flinging Does not fling as hard though. Unit is working as designed cannot make any further adjustments to the cam or door or leveling."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Indian Land, SC 29707
Jonathan J.
Job Details:
12/12/2023
Complaint dishwasher leaking on right side. Bottom is full of water whenever filter is removed. It is normal for about 2 to 3 cups of water to still be in the bottom of the tub underneath filter to prevent seals from drying out and cracking tub gasket is defective causing tub to leak during operation. That is not a normal thing to occur. Im ordering gasket to replace no additional issues found. ; ordrng 1 W11483553 (GASKET)
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ08
Near Fort Mill, SC 29715
Jonathan J.
Job Details:
12/12/2023
Complaint microwave makes a loud humming noise when it gets hot or randomly during usage heats fine every time. No abnormal noises from fan motors. Turntable motor is working just fine as well. We have no error codes. I suspect humming is coming from high-voltage transformer. ; ordrng 1 W11256462 (Diode) and 1 W11545872 (Transformer)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Fort Mill, SC 29715
Jonathan J.
Job Details:
12/12/2023
"Complaint going off of what Whirlpool sent over control issues I found drain hose is too low 24 inches off of the ground Page 6 owners manual drain hose should be a minimum of 39 inches off the ground before going into drain tube, I found floor is extremely unlevel washing machine should be raised an additional 1 inch off of the ground in the front feet are already as low as they can go raising washing machine as high off of the ground as it can get also side, the side level is extremely out of level as well. Could be causing F0E5 out of balance, error, detected error code that I found in fault history also found F0E7 load detected during a clean wash cycle. Ill touch functions are working properly. Have to press on buttons hard on this specific machine for buttons to press as it is not a touchscreen has a physical button behind screen. I suspect customer has been running or trying to run a load and clean wash cycle as it will fill with the most amount of water per customer no control board issues or use your interface issues. Found left plastics for user interface with customer. Plastics color was white that was pre-shipped to customer. Colors are gray on machine parts not needed anyways cannot find any additional issues with machine today. Other than level and drain hose issues."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Ashford, CT 06278
Amanda R.
Job Details:
12/12/2023
Customer canceled at door
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ3
Near Thompson, CT 06255
Amanda R.
Job Details:
12/12/2023
"Complaint that when baking not baking good need to talk to wife to make sure I have complaint right and to explain things about unit ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Putnam, CT 06260
Amanda R.
Job Details:
12/12/2023
Cooktop has part of gasket missing ; ordrng 1 W11156895 (Cooktop)
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Canterbury, CT 06331
Amanda R.
Job Details:
12/12/2023
"Runs not heating element broken front wheel broken used dryer kit and replaced element operation normal ; used 1 WP3387747 (ELEMENT), and 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW4
Near Plainfield, CT 06374
Amanda R.
Job Details:
12/12/2023
Unit not draining cleaned drain catch tested draining normally
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Prospect, CT 06712
Jimmy R.
Job Details:
12/12/2023
Installed all new parts and ran machine threw a wash and a drain checked all operations and unit is now working to proper specs ; dspstn on spec-tagged invntry: 1 W11497943 DRAIN PUMP/W CHOPPER
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAW4
Near Charlotte, NC 28208
Robert A.
Job Details:
12/12/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
LG WASHER
Model WM2016CW
Near Chicopee, MA 01013
Roger R.
Job Details:
12/12/2023
Found cold water valve leaking when unit is off. Will need new valve ; ordrng 1 5220FR2075L (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Chicopee, MA 01013
Roger R.
Job Details:
12/12/2023
Found no ice in bucket. Ran harvest cycle and that checked ok Check fill cycle that was ok checked freezer temperature and found temperature at 18 degrees with full frost pattern. Replaced freezer sensor and set controls to max cool. ; used 1 W10316760 (THERMISTOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Agawam, MA 01001
Roger R.
Job Details:
12/12/2023
Installed new crisper shelf and checked all okay
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs315sdhz08
Near Agawam, MA 01001
Roger R.
Job Details:
12/12/2023
Found unit has a bad defrost heater and unit not defrosting properly. Also found return air channel foamed in and not allowing air flow into refrigerator. Called whirlpool tech support to determine course of.action tech support said it was non repairable customer is calling whirlpool SR 7738003518
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Charlotte, NC 28226
Jeff L.
Job Details:
12/12/2023
Replaced parts Randy and I spoke about. This should correct the problem with the ice maker as we updated parts per service bulletin. Tim and I reinstalled fridge unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 WP2198677 FITTING 1/4-1/4 and 1 WP2300868 FITTING 5/16-5/16
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Fort Mill, SC 29708
Mitch H.
Job Details:
12/12/2023
"Checked and found that switch for dishwasher was turned off. Turned switch on, tested, dishwasher operating properly. Customer was not aware that dishwasher was controlled by a switch."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Clover, SC 29710
Mitch H.
Job Details:
12/12/2023
Tested and ran diagnostics. Found chattering noise coming from damper when moving. Ordering damper. Checked part availability and scheduled return for 12/15 PM; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Clover, SC 29710
Mitch H.
Job Details:
12/12/2023
"Removed oven bottom replaced igniter, pulled oven out, unplugged, removed back, replaced oven control. Reassembled, put oven back, tested. Oven burner now igniting and operating properly."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Springfield, MA 01104
Roger R.
Job Details:
12/12/2023
"Found unit cooling but not cold enough to freeze ice cream. Checked frost pattern on evaporator and found weak frost pattern. Unit will need a new compressor and sealed system repair. Ordering parts necessary for compressor replacement. Will return asap to install. ; ordrng 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11580057 (COMPRESSOR R600A) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504433 (COUPLER) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 R600A (R600A 14.8 OZ) and 1 W11506635 (COUPLER 6 NF MS SV), dspstn on spec-tagged invntry: 1 w11650661 HEATER and 1 WP2315549 EVAP MOTOR"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Springfield, MA 01118
Roger R.
Job Details:
12/12/2023
"Installed new transformer and checked, unit not heating now dire to a failing relay on main board. Will need new control. Ordered control and rescheduled for return ; ordrng 1 W11342846 (Control, main)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Southwick, MA 01077
Mike K.
Job Details:
12/12/2023
"Replaced control and harness, ran normal cycle, filled and went into wash fine, cancelled and drained fine. Unit has been working fine since last visit."
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Springfield, MA 01118
Mike K.
Job Details:
12/12/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
12/12/2023
Customers complaint is dishwasher leaking. Tested found water at 140 water dripping from right corner. Gasket and bottom door seal slightly worn. Will order and replace. ; ordrng 1 W11483553 (Door gasket) and 1 W11664713 (Bottom door seal)
We serviced a
WHIRLPOOL RANGE
Model WDE350LVQ02
Near Cromwell, CT 06416
Jeremy B.
Job Details:
12/12/2023
Left front burner not working. Element getting 240 needs element. ; ordrng 1 W11171119 (Element)
We serviced a
WHIRLPOOL DRYER
Model Wed5100hw2
Near Cromwell, CT 06416
Jeremy B.
Job Details:
12/12/2023
Found felt coming off of rear of drum. Needs new felt kit. ; ordrng 1 280114 (Felt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near East Hartford, CT 06118
Chris B.
Job Details:
12/12/2023
Complaint that the unit is not washing correctly found bad sump pump and drain hoses are clogged because of wrong installation. Quoted parts and labor. Customer will need to think about it. Collected trip charge. Customer has 7 days to waive trip fee into labor.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Manchester, CT 06040
Chris B.
Job Details:
12/12/2023
Replaced part and ran calibration and diagnostic cycle unit running normal.
We serviced a
WHIRLPOOL RANGE GAS
Model WFG320M0MS0
Near York, SC 29745
Mitch H.
Job Details:
12/12/2023
"Checked and found backguard loose and moving. Removed cooktop, tightened and secured screws holding backguard. Now secured and tight."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS2
Near Smyrna, SC 29743
Mitch H.
Job Details:
12/12/2023
"Tested and ran diagnostics. Found F8E4 float switch error. Removed pan, found small amount of water. Cleaned and dried pan, reinstalled pan. Tested, dishwasher now operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Charlotte, NC 28216
Jeff L.
Job Details:
12/09/2023
Found fridge with defrost problem needs a new heater. I advised customer that we gotta have purchase receipt from plaza appliance or we cannot finish the repair. Customer said plaza didnt send the receipt as promised. I advised customer that if we do not get purchase receipt we will have to charge for parts and labor. Office call customer to schedule; ordrng 1 W11650661 (Defrost heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Mount Holly, NC 28120
Jeff L.
Job Details:
12/09/2023
Found drain pump not running checked voltage at pump had 000 v no power coming out of control board office will call customer when part comes inPart#w11637581Part#w11612307; ordrng 1 W11637581 (Control board) and 1 W11612307 (UI)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Union, CT 06076
Mike K.
Job Details:
12/09/2023
"Replaced sump assy, ran diagnostic cycle and unit went through cycle fine. Verified heating working."
We serviced a
LG REFRIGERATOR
Model LFXS29766S/01
Near Wilbraham, MA 01095
Mike K.
Job Details:
12/09/2023
"Part ordered is a 3 wire motor, original is four and is a different connector. Looked up part and came up with same part # as ordered and is part number labeled on box and on part itself. Original evap motor has eau63103208 as part number on label.Ordered part number listed on original part, office to research as maybe its supposed to crossover and it was a mislabeled part that was received. Office to contact cs with to schedule return ; ordrng 1 eau63103208 (Evap motor)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055YEM00
Near West Springfield, MA 01089
Mike K.
Job Details:
12/09/2023
"Clogged drain causing leaking, cleared duckbill and built up ice. Also removed non used icemaker for more space. Paid with one check, both units"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Westfield, MA 01085
Mike K.
Job Details:
12/09/2023
"Leaking in rf caused by clogged evap drain, duckbill clogged in machine area off unit, cleared duckbill and steamed clear ice build up in evap drain."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Windsor, CT 06095
Chuck M.
Job Details:
12/09/2023
Customer complaint is that ice maker did not make any ice for 4 days. Inspected and found no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bloomfield, CT 06002
Chuck M.
Job Details:
12/09/2023
Customer complaint is that door switch was broken. Replaced door switch and lights are working. Showed customer it works. ; used 1 W11123941 (SWITCH) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Simsbury, CT 06089
Chuck M.
Job Details:
12/09/2023
Customer complaint is that washer makes a loud grinding noise. Ran manual agitate and then spin. Cam teeth started grinding with drive pulley. Inspected and also found gear oil on drive pulley. Ordered gear case and cam. ; ordrng 1 W11454741 (Gear Case) and 1 W10721967 (drive pulley)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28269
Jeff L.
Job Details:
12/09/2023
Replaced parts unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 4392065 DRYER REPAIR KIT
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Charlotte, NC 28269
Jeff L.
Job Details:
12/09/2023
Found glass stuck in drain motor removed glass unit ran and checked ok.Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Avon, CT 06001
Chuck M.
Job Details:
12/09/2023
"Installed filter board, fuse and interlock switches. Tested and microwave checked ok."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Bristol, CT 06010
Chuck M.
Job Details:
12/09/2023
Customer complaint is that washer was leaving clothes wet. Ran diagnostics and found no error codes. Customer stated that he was washing a few towels. Explained unbalanced loads and weight distribution. Washer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Plainville, CT 06062
Chuck M.
Job Details:
12/09/2023
"Customer complaint is that refrigerator was not cooling properly. Inspected and found ice buildup on evaporator. Tested defrost and found control is no sending voltage to defrost circuit. Cleared ice and replaced Jazz board. ; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL , used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Berlin, CT 06037
Chuck M.
Job Details:
12/09/2023
Installed UI. Checked ok.
We serviced a
MAYTAG WASHER
Model MVWC400VW1
Near Gastonia, NC 28052
Ryan S.
Job Details:
12/08/2023
"Returned to install new agitator. Installed agitator and ran spin and agitate functions.,verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/08/2023
Complaint not making ice in the freezer will make ice in the fresh food zone though. I found icemaker gear will not spin. I was able to break it free but motor continues to lock itself up. I am ordering icemaker.; ordrng 1 W11578780 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cherryville, NC 28021
Ryan S.
Job Details:
12/08/2023
Customer complained unit just not working. Found f7e9 error. Found bad slider and rotor had came off. Replaced slider and put spectra lock tight on rothto bolt. Ran service diagnostic and unit now working as designed . (No email) ; used 1 W10734521 (SLIDER) from stock
We serviced a
BOSCH WASHER
Model WFMC3200UC/01
Near Springfield, MA 01109
Roger R.
Job Details:
12/08/2023
Found unit leaking slightly at door boot due to objects on the inside of the door glass. Cleaned door glass and re-tested all checks OK
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Farmington, CT 06085
Chuck M.
Job Details:
12/08/2023
Installed control and tested. Washer checked ok.
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Springfield, MA 01104
Chris B.
Job Details:
12/08/2023
Complaint that the unit is leaving the clothes and drum with stains. Found hard water deposit in the tub. Mentioned to the customer to run a clean cycle. Found no issues with the washer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS05
Near Charlotte, NC 28277
Jeff L.
Job Details:
12/08/2023
Found fresh food side evaporator with no frost pattern appears to have a leak. I have ordered the compressor and evaporator office please call customer when parts come inpart#W11557671Part#W115952212xframe(2 x frame please send 600 tech.; ordrng 1 W11557671 (Compressor) and 1 W11595221 (Evaporator) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near East Longmeadow, MA 01028
Roger R.
Job Details:
12/08/2023
Installed new drain pump and unit working properly again
We serviced a
KENMORE RANGE
Model ="790.94202311"
Near Dudley, MA 01571
Aimee Z.
Job Details:
12/08/2023
Found the convection fan noisy.Gave Cust estimate Cwa on repair after speaks to wife
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
12/08/2023
"Customer says her loads are not getting water out of cloths has to run drain / spin after. Customer started a load before I got here , she ran quick wash clothes were at normal dampness with water pulled from them, she thought it was too much, Informed her thats normal dampness. Ran another normal wash with speed on fast. Noticed spin speeds were from low to fast on all the cycles she used. Unit washed and ran and clothes were at normal dampness at end. Called techline to inform on situation, no error codes, clothes are damp but normal at end of every cycle I run in home, Aside from too much suds the one time I came. Informed customer she needs to make sure spin speed is higher if she wants more water drained from clothes at end, also informed customer if load is too big or uneven it could get off balance . Tech-Line agreed unit if following instructions unit should work as designed. sr#7737979317."
We serviced a
WHIRLPOOL OVEN
Model MER8800DE0
Near Dudley, MA 01571
Aimee Z.
Job Details:
12/08/2023
Found the relay on Cntrl not working. Did a live test bake on doesnt have 240 at bake element Needs Cntrl Cwa on repair after speaks to wife
We serviced a
HOTPOINT REFRIGERATOR
Model HTS22GBPBRWW
Near Suffield, CT 06093
Mike K.
Job Details:
12/08/2023
Replaced condenser fan and verified operation.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bloomfield, CT 06002
Gary V.
Job Details:
12/08/2023
"Inspected and found inlet valve is causing water hammer in pipes on wall. Inlet valve defective, will order and return.; ordrng 1 W11513255 (Inlet valve)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ09
Near Denver, NC 28037
Ryan S.
Job Details:
12/08/2023
"Customer complained unit fan not working. Unit is a new build, found blower fan not working, replaced control board and power not getting to fan but fan trying to energize, if physically push blower wheel fan starts. Needs new fan blower. Ordering blower. Scheduled return call for 12-13-23- am ; ordrng 1 W11441128 (Blower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Torrington, CT 06790
Jimmy R.
Job Details:
12/08/2023
"Checked over unit and found freezer cooling to -20 degrees and fridge warm over 50 degrees, removed evap cover and found frost pattern good checked air flow and found no air flowing into fridge section, checked return and found filled with foam causing unit to over cool and not circulate any air. Removed foam from return vent checked air flow and unit is now cooling and operating to specs. advised customer to give unit 24 hrs so temps can regulate"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Springfield, MA 01108
Roger R.
Job Details:
12/08/2023
"After installing new main control found unit also has a bad wiring harness with intermittent issues not sending power to DSI board. Will need new harness ; ordrng 1 W11457191 (Harness, main)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Springfield, MA 01109
Chris B.
Job Details:
12/08/2023
Complaint that the unit is not spinning out and making loud noises. Found coins in the wash plate and clothing underneath the plate. Bad gear case and hub. Wash plate is not removable. Quoted parts and labor. Customer decided not to do the repair. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVWC200XW3
Near Springfield, MA 01109
Chris B.
Job Details:
12/08/2023
Replaced suspension and unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHX
Near Agawam, MA 01001
Mike K.
Job Details:
12/08/2023
"Fr door not closing fully on left side. Found screw had come loose interfering with slide. Tightened and did tighten with out slipping, so not stripped. Door closing fine."
We serviced a
LG RANGE
Model LRE30757ST/00
Near Springfield, MA 01118
Roger R.
Job Details:
12/08/2023
Installed new bake heater. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Chicopee, MA 01013
Mike K.
Job Details:
12/08/2023
"Commercial coin op unit. Unit under 3 month wp warranty per service bench.Cs complaint of unit leaking underneath.No sign of water leaking under unit, ran diagnostic test and completed fine with no leaking F5e1, lid switch fault, only error in history, cleared.Recalibrated and diagnostic cycle again fine with no leaks.Put unit on n manual test mode, filled tub fully and no leaks, drained and drained fine no leaks. Did level unit as filling water was hitting rim and could cause splashing. Other then that unit tested fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Chicopee, MA 01013
Mike K.
Job Details:
12/08/2023
"Unit under 1yr wp warranty per receipt, took photo.Cs says Mannys has been out several times and they say fr isnt getting cold enough. Measured product temp in fr at 1.9All thermistors pass in diagnostics. Icebox fan working. Bin ice level shows not full. Icemaker shows e5 error.Replaced icemaker and ran harvest and fill tests fine. Cs to monitor; used 1 W11658802 (ICE MAKER) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Wilbraham, MA 01095
Chris B.
Job Details:
12/08/2023
"Complaint that the unit is not cycling through correctly nor spinning out. Found bad slider. Replaced part and unit running normal. Used TSW10734521. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID M/W OTR
Model KMHS120KPS01
Near Fort Mill, SC 29715
Mitch H.
Job Details:
12/08/2023
"Tested and found that light would work intermittently. Unplugged microwave, replaced control. Reassembled, plugged unit back in. Tested, light now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28216
Robert A.
Job Details:
12/08/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR WALL OVEN
Model JJW3830DP02
Near Mint Hill, NC 28227
Robert A.
Job Details:
12/08/2023
"Cx complaint that the unit randomly loses power and does not respond occasionally. I inspected the unit to confirm the complaint. I found error codes: f9e0 f2e1. I check multiple component activation tests, they seems fine at the moment. The unit needs a new control board and UI panel to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Charlotte, NC 28262
Robert A.
Job Details:
12/08/2023
"Cx complaint that the unit is not drying well. I inspected the unit to confirm the complaint. I found error codes: f6e2 f4e3 f3e3. I cleared the codes and ran a service cycle, all components passed and the heater activated and produced heat.I explained to the cx the purpose of rinse aid. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Plainville, CT 06062
Chuck M.
Job Details:
12/08/2023
Customer complaint is that washer has SD error code. Inspected and found color guard sheets in drain filter. Cleared and tested showed customer it works.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near New Britain, CT 06053
Chuck M.
Job Details:
12/08/2023
Customer complaint is that dishwasher has error code F8e4 overfill. Inspected and found fill hose was dripping at inlet valve. Secured and tested. Drip stopped. Ran automatic test cycle successfully.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near New Britain, CT 06051
Chuck M.
Job Details:
12/08/2023
Installed water inlet valves. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near East Hampton, CT 06424
Jeremy B.
Job Details:
12/08/2023
Water leaking from freezer. Found defrost drain clogged. Cleared ice and cleared tube all checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bloomfield, CT 06002
Gary V.
Job Details:
12/08/2023
"Inspected and found fault code for communication, attempted to reset but code still faulting, needs maintenance acu replaced, will order and return.; ordrng 1 W11410066 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Windsor, CT 06095
Gary V.
Job Details:
12/08/2023
"Arrived and found info from other ticket and part from other ticket was attached to this ticket and I arrived with wrong part, info in ticket has been corrected and will order correct part and return.; ordrng 1 W11633359 (Main acu)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Rock Hill, SC 29732
Mitch H.
Job Details:
12/08/2023
Checked and tested microwave. No error codes. All settings and functions operating properly. Microwave operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Rock Hill, SC 29732
Mitch H.
Job Details:
12/08/2023
"Removed and replaced evaporator fan motor, blade and bracket. Reassembled, fan now operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE01
Near Charlotte, NC 28270
Jonathan J.
Job Details:
12/08/2023
Complaint unit is not cooling properly. Unit has oil flooding evaporator sounds like running water through the evaporator core. No frost pattern occurring freezer door is dented damaged as well. Unit has aluminum tubing will have to lock ring unit unit will need evaporator and compressor to fix office to call customer when parts all come in. ; ordrng 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler) and 1 W11580057 (Compressor) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11109499 (Drier) and 1 W11506619 (Coupler) and 1 W11504450 (Coupler) and 1 W11578004 (Evaporator) and 1 876765 (Tube kit) and 1 W10898074 (COUP LOKPREP SEALANT) and 1 W10913906 (Coupling) and 1 2xtimer600aluminumtubing (2xtime)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Matthews, NC 28104
Jonathan J.
Job Details:
12/08/2023
"I adjusted vent deflector vent deflector is warped and ordering a new vent, deflector and dispenser assembly. Advising customer to use rinse agent Sager agent is empty as of right the second. Unit still leaking from door when doors opened.; ordrng 1 W11412300 (Dispenser) and 1 W11545290 (Deflector)"
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW2
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
12/08/2023
"I replaced tub assembly performed a control board calibration procedure tested operations abnormalities are out of balance issues occurring with tub empty. Customers comparing this machine to a direct drive washing machine. She had 20 years ago for over 20 years. Instructed customer she cannot just dump a load into this machine directly from a basket has to sortclothing based on type cotton with cotton synthetic with synthetic customer is extremely unhappy that she cannot use it like her old model that she has to load it a very certain way, or it will go out of balance. Cannot just throw everything in the tub also customer very angry that we will not haul away any of her old parts or damaged parts, customer called Whirlpool was not happy with what they told her either and hung up. No issues found with washing machine advised customer that if we come back and we find it is a loading issue that is causing washing machine to go out of balance she will be charged a diagnostics fee for coming out of $129 plus tax."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near New Britain, CT 06051
Jimmy R.
Job Details:
12/08/2023
Helped remove dryer and install new valves tested unit and all operations now working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Warren, MA 01083
Chris B.
Job Details:
12/08/2023
Replaced all parts and washer running normal. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11454372 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW2
Near Newington, CT 06111
Chuck M.
Job Details:
12/08/2023
Installed basket and ran diagnostics high speed spin. Washer checked ok. Ran Quick Wash Cycle and washer checked ok. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ03
Near Newington, CT 06111
Chuck M.
Job Details:
12/08/2023
Customer complaint is that FF section was not cooling. Inspected and found evaporator fan not working. Gave fan a manual spin and it spun very weak. Replaced evaporator fan motor and it is working properly. Cooling is circulating to FF section. ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near West Springfield, MA 01089
Mike K.
Job Details:
12/08/2023
"Replaced gear assy, had to break out Washplate to remove. Replaced Washplate. Ran unit under n diagnostic cycle and leaking, recycling hose had come free. Reseated and retested fine. Agitate and spin running properly."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Charlotte, NC 28213
Robert A.
Job Details:
12/08/2023
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL OVEN
Model WFG505MOBS3
Near Charlotte, NC 28213
Robert A.
Job Details:
12/08/2023
Cx complaint that the units outer glass has shattered. I inspected the unit to confirm the complaint. The home does not have electricity at the moment so I could not test the functions. The outer glass door needs to be replaced to resolve the issue. I quoted the cx for the repair.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Sutton, MA 01590
Aimee Z.
Job Details:
12/08/2023
"Cust had video for leak not a drip stream.Found the dishwasher was leaning to left, and leaning forward.Also found the vent didnt come on at end diagnostics.; ordrng 1 W11649995 (Air vent)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Medfield, MA 02052
Aimee Z.
Job Details:
12/08/2023
Installed new wash pump and heater Filled water washed 5 mins and drained Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Franklin, MA 02038
Aimee Z.
Job Details:
12/08/2023
Installed new gasket complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
12/08/2023
"Installed new latch,water valve and Cntrl. Ran diagnostics Also tested components latch and agitation and spinCompleteAdvised customer over load washer cut back a little"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Attleboro, MA 02703
Aimee Z.
Job Details:
12/08/2023
"Cust complaint black stuff on clothing. found spin basket had a ring around , removed tub ring.The outer basket had a ring of black junk.Cleaned off and filled tub with hot water and a affresh tab. To clean ring on spin basketAdvised Cust every 30 washes to put washer on bulky and run a tub clean with hot water ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Southington, CT 06489
Jimmy R.
Job Details:
12/08/2023
"Installed new tub and the door latch had cracked when closing the door, will order a new latch and return with part ; ordrng 1 W11545309 (Latch)"