Service History 216 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Manchester, CT 06042

Amanda R.

Job Details: 08/10/2023

The ice maker broken plastic pieces broke off replaced ice maker set freezer temp at negative two and ff section at 36 explained and showed customer the size and how the water reservoir works ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Manchester, CT 06042

Amanda R.

Job Details: 08/10/2023

"Not spinning or agitating hub and wash plate stripped replaced both went over clean cycle calibrated and ran automatic test ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Simsbury, CT 06070

Chuck M.

Job Details: 08/10/2023

Customer complaint is that washer would not drain. Error code F9e1 long drain flashing. Inspected and found drain pump not running. Motor windings out of range. Replaced drain pump. Found drain circuit sending intermittent voltage to drain pump. Ordered harness and control. ; ordrng 1 W11643701 (Lower Harness) and 1 W11513246 (Control)

We serviced a

MAYTAG WASHER

Model MHW6630HC3-

Near Simsbury, CT 06070

Chuck M.

Job Details: 08/10/2023

Customer complaint is that detergent left underneath dispenser drawer after wash. Inspected and found customer uses tide detergent with Downey. Advised customer to dilute detergent before each use. Washer checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bloomfield, CT 06002

Chuck M.

Job Details: 08/10/2023

Replaced gear case and tested. Washer checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Worcester, MA 01602

Roger R.

Job Details: 08/10/2023

"Found unit has a bad drain pump that is getting power. Unit needs a new pump, will order and return ; ordrng 1 W10919003 (DRAIN PUMP)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Springfield, MA 01119

Chris B.

Job Details: 08/10/2023

Complaint that the units door handle on the fresh food side is broken. Will order parts for a return visit.; rqstng P&A on 1 W10837029 (Door Handle)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Manchester, CT 06042

Amanda R.

Job Details: 08/10/2023

Not making ice dispensing water dual valve broken fill tube frozen ice maker has e5 error code set temps at recommended ; ordrng 1 W11087201 (Fill tube heater) and 1 W11482383 (Valve) and 1 W11658802 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Springfield, MA 01109

Gary V.

Job Details: 08/10/2023

"Inspected and found ice maker broken, will order and return. 2 year warranty rent center.; rqstng P&A on 1 W11542654 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Springfield, MA 01109

Gary V.

Job Details: 08/10/2023

"Inspected and found evap packed with ice and not defrosting, no ohm reading thru defrost heater and attempted defrost thru diag and it wouldnt go in defrost, evap fan also broken due to being packed in ice. ordering all parts needed and will submit estimate and call.; rqstng P&A on 1 W11220371 (Defrost heater) and 1 WPW10384183 (Evaporator defrost thermistor) and 1 WP2315539 (Evap fan motor) and 1 W11371382 (Control box)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW

Near Springfield, MA 01104

Gary V.

Job Details: 08/10/2023

"Inspected and found lower door seal became dislodged and reinserted, cycled thru and not detecting any more leaking, tested fine now."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Chicopee, MA 01020

Chris B.

Job Details: 08/10/2023

Complaint that the unit is not cycling through properly. Found error codes F7E1 F0E5 and F7E7. Found unit canceled out from bad actuator. Ran three diagnostic cycles and unit working normal. Mentioned to the customer to do a small to medium size and keep an eye on the washer.; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Huntersville, NC 28078

Mark C.

Job Details: 08/10/2023

"Unit is not heating due to a faulty element and thermal fuse.; ordrng 1 280148 (Thermal fuse), used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Hartford, CT 06106

Chuck M.

Job Details: 08/10/2023

Customer complaint is that ice maker stopped making ice. Inspected and found filter needs to be replaced and heavy lint on condenser coils. Reset ice maker and it cycled. Inspected for broken wires at bottom of door and no broken wires found. Advised customer to replace filter. ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Holyoke, MA 01040

Mike K.

Job Details: 08/10/2023

"Unit not cooling fr or rf, no frost build up, was slowly getting worse.Compressor/fans running. Sealed system issue. R134a. Unit covered under 60month part &. Labor for sealed system.Collected for service call. Office to contact to schedule 2x return for sealed system.; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Evaporator) and 1 W11492867 (Rf evAporator) and 1 2xtime (2x time)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Westfield, MA 01085

Mike K.

Job Details: 08/10/2023

"F0e5, f0e3, f2e1, off balance load, overload, stuck key cleared history.Main complaint is unbalanced loads, cs replaced suspension and still having unbalanced loads wet at end of cycle, is draining fine.Recalibrated and ran self diagnostics test.completed test and everything passed.Cs also said audio sound is now sounding weird and once doing a drain and spin it instead did a full wash.Put unit into drain and spin at high speed, full speed spin with no issues.Fills , drains all operated fine.Agitator and stator bolts secure. Suspension still seems a little more bouncy then normal, giving more than standard one bounce when pushed down and let go. Visual inspection of underside did show oil leakage from gear case, was replaced in 2020, looks fresher and no notice of any found previously.Quoted for console and gear case, 2x labor, price over $1k customer did not want repaired. Explained if changed mind and wanted fixed would add agitator and clutch and suspension is suspect."

We serviced a

GE WALL OVEN

Model CT9050SH1SS

Near West Springfield, MA 01089

Gary V.

Job Details: 08/10/2023

Inspected and found f96 fault. Unit needs cooling fan and sensor. Will order and return to replace. ; ordrng 1 WB26X31060 (Fan motor) and 1 WB27T11463 (Fan Sensor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Agawam, MA 01001

Gary V.

Job Details: 08/10/2023

"Inspected and concern is no ice production, and freezing in ff compartment. Found temp in ff set at 37 and running at 37 degrees, freezer temp at 5 degrees. Attempted ice harvest and unit did not cycle thru harvest, however no fault codes found in diagnostics. Ordering main acu and ice maker, will call when parts become available.; ordrng 1 W11658802 (Ice maker) and 1 W11224256 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Charlotte, NC 28205

Robert A.

Job Details: 08/10/2023

I installed the ordered control panel and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28205

Robert A.

Job Details: 08/10/2023

The unit has been replaced. I did not install or see the part.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Davidson, NC 28036

Mark C.

Job Details: 08/10/2023

Installed new knobs and manifold unit is fully operational.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Charlotte, NC 28270

Jeff L.

Job Details: 08/10/2023

Replaced parts unit ran and check3 ok(Call complete)

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Catawba, SC 29704

Jonathan J.

Job Details: 08/10/2023

"Complaint washer is not spinning out laundry glass lid coming apart. I found f0e5 out of balance error f6e3 loss of communication f7e4 basket re engagement failure error codes in fault history. I cleared codes and found slider clutch had failed, I replaced. I performed a Dlms calibration cycle washer making loud clunking noises during all spin cycles. I found Gearcase has a lot of slop free play causing knocking noise. I found lots of other issues control failure clutch damaged by slide Gearcase popping washplate stuck seized. Office to call customer when all parts come in. ; rqstng P&A on 1 W11419171 (Control) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W11449841 (Gearcase) and 1 W11551646 (Nut) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W11404468 (Lid), used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS04

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/10/2023

Complaints. Microwave is not heating. Lightbulb is not working microwave. Sounds like its trying to work. I found mag had failed. Also found controls had failed as well as light bulb. Replaced all parts except for the transformer not needed. No additional issues found microwave is now heating just fine no additional issues with oven reported. No error codes and fault historys.

We serviced a

WHIRLPOOL WASHER

Model WFW8540FW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/10/2023

"Complaint was opening the door to the washing machine and the handle came off. I found complaint true handle metals are broken. Found F5 E3 door latch, failure cause of issue. No additional issues found ordering outer door, panel and latch. ; rqstng P&A on 1 W11221961 (Outer door) and 1 WPW10443885 (Latch)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/10/2023

"Complaint wash machine, continuously, leaks water into drum. I found complaint, true hot water valve is sleeping water at a rapid rate. I left hot water valve, turned off for customer. Recommended tap cold wash at this time and recommended customer to turn off cold water valve when washing machine is not in use. For safety reasons. Customer not available till after 8:30 am ; ordrng 1 W11513255 (Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Stanley, NC 28164

Ryan S.

Job Details: 08/10/2023

"Customer complained ALL lights not working now. Found freezer lights not coming on now. Called techline. Necked for voltage on yellow and white wires. Techline said to order led modules. Ordering led modules informed customer office will call when parts come in. Sr# 7737064380 ; rqstng P&A on 2 WPW10515057 (Led crisper/ freezer)s, ordrng 1 WPW10515058 (Led ref roof)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 08/10/2023

"Retuned to install belt sheild , installed belt sheild and reassembled unit ran service test and all functions working properly. Verified proper operation."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Indian Trail, NC 28079

Jeff L.

Job Details: 08/10/2023

"Replaced fan motor assembly and defrosted unit down. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP , used 1 W11087438 (Fan motor) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Kershaw, SC 29067

Jonathan J.

Job Details: 08/10/2023

Complaint glass is cracked right in the center. I found complaint true I replace glass tested operations no error codes and fault history everything working fine.

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Morris, CT 06763

Jimmy R.

Job Details: 08/10/2023

"Tested washer and found when unit would start to sense a cycle it would start grinding super loud, checked cam and found gears grinding due to cam stuck in one spot and not advancing cam and actuator faulty. Replaced both parts and ran unit thew a wash cycle and a spin cycle, all operations are now working to proper specs ; used 1 W10721967 (Cam), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Watertown, CT 06795

Jimmy R.

Job Details: 08/10/2023

"Checked over dryer and found unit not shutting off wile running a cycle, found timer not turning just staying on set time. Removed console and found timer motor connection not attached causing no power to timer motor this made timer just sit in one place never cycling, reattached timer wires and unit is now cycling and working to specs"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Farmington, CT 06032

Ruben C.

Job Details: 08/10/2023

Checked unit found touch panel unresponsive getting power to control led light is on gave cust estimate for ui but

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Farmington, CT 06032

Ruben C.

Job Details: 08/10/2023

Replaced control and ui tested operation normal ran diagnostics normal tested cycle

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Denver, NC 28037

Ryan S.

Job Details: 08/10/2023

"Customer complained unit leaking from left side. Pulled unit out and found water dripping from inlet assembly on left side where inlet secures to tub. Found part is tight just faulty, ordering inlet assembly and inlet nut. Ordering parts. Scheduled return time for 8-16-23 am. ; ordrng 1 W11535094 (Inlet assembly) and 1 W11535081 (Inlet nut)"

We serviced a

WHIRLPOOL COOKTOP

Model KCIG550JSS01

Near Denver, NC 28037

Ryan S.

Job Details: 08/10/2023

"Customer complained center burners outer ring wasnt coming on, just inner ring. Found pots she was using, the magnetic metal bottoms didnt go all the way to the outside of the bots, causing the outer ring to not come on. She used a big pot she rarely used that had a magnetic metal all the way to the outside of the pot and the outer ring came on. Informed customer to reference owners Manuel for more information but she understood issue, showed her with magnet how it wouldnt stick to the metal in the outside of her pots she was using. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Cherryville, NC 28021

Ryan S.

Job Details: 08/10/2023

"Customer complained unit off balance. Upon arrival found suspension rod had broken off at front left side. Reattached rob but bushing inset was damaged , needs new suspension. Ordering suspension. ; ordrng 1 W11400156 (Suspension)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 08/10/2023

Customer complained unit beeping and wont start. Unit has warranty job per Special Project S17304. Found old style heater so replaced with ts heater . Reassembled unit and noticed water in overfill tray. It had dried up enough for unit to run now. Informed customers that would have to be quoted to work on. Informed customer it may just be from leaking heater unit isnt leaking now( checked running unit after installing new heater) issue could be several issues but unit is working right now and any further investigation will be charged as a labor charge. Customer said to not do that. Verified proper operation. ; used 1 W11537778 (Heater) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Worcester, MA 01602

Roger R.

Job Details: 08/10/2023

Installed new control and sensor due to erratic temperatures in the refrigerator section.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Monroe, NC 28110

Jeff L.

Job Details: 08/10/2023

"SR# 7737063778Spoke (Robert)This thing will not lock all the time as it should. Then it will lock but you just get a hum down below.. every part below was replaced when I came out and did job. Again, the lid will lock sometimes and when it does it still doesnt spin. All resistance is good across wires. All I know to do is replace the board I just put on. Part# W11116592; ordrng 1 W11116592 (Control), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"

We serviced a

FRIGIDAIRE DISHWASHER

Model GLD2445RFC0

Near Chicopee, MA 01013

Chris B.

Job Details: 08/10/2023

Replaced part and unit running normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Clover, SC 29710

Mitch H.

Job Details: 08/10/2023

"Customer says refrigerator runs a lot. Tested and ran diagnostics, all components tested good. Unit cooling properly. No issues found. Explained to customer that noise she hears when nut cycles off are normal refrigerant sounds. Unit operating as designed."

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Clover, SC 29710

Mitch H.

Job Details: 08/10/2023

"Tested dryer, found noise coming from vibration where top dryer section mounts to washer. Found 2 screws behind cover plate loose. Tightened screws, retested, now operating quietly. Customer says lid lock for washer clicks on and off all day when not being used. Ran diagnostics, no stored error codes. Tested lid latch in diagnostics, cycled properly. Unable to duplicate issue at time of visit. Based on customer description, ordering control board.; ordrng 1 W11629601 (Control)"

We serviced a

GE MICROWAVE

Model PEB9159SJ2SS

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/10/2023

"Tested, found control board blank. Responds to inputs but no display. Microwave still heats and operates correctly. Quoted customer for repair . Collected full amount on card. Ordering control.; ordrng 1 WB56X30007 (Control assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 08/10/2023

"Cam not shifting all the way causing a loud noise during spin. Replaced cam and actuator. All checks ok. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Monroe, NC 28110

Jeff L.

Job Details: 08/10/2023

Replaced parts unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Rock Hill, SC 29730

Mitch H.

Job Details: 08/10/2023

"Checked and found belt broken. Installed dryer kit. Reassembled, tested, now operating properly.; used 1 4392065 (Dryer kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Rock Hill, SC 29730

Mitch H.

Job Details: 08/10/2023

"Checked and tested all components. All operating properly and normally. Found no unusual noises or vibrations. No issues with compressor or other parts vibrating against cabinet or each other. Refrigerator is in a very tight location, left bottom actually sits on shoe molding. Possibly could be causing unusual noises due to location."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Indian Land, SC 29707

Mitch H.

Job Details: 08/10/2023

Instructed customer on how to remove oven bottom for cleaning. Customer pointed out defect in outer door glass. Ordered glass.; ordrng 1 W11176456 (Oven door glass)

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Huntersville, NC 28078

Mark C.

Job Details: 08/10/2023

Installed new door unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model LSR8233EQ0

Near Burlington, CT 06013

Ruben C.

Job Details: 08/10/2023

Checked unit found lid switch broken replaced switch tested operation normal; dspstn on spec-tagged invntry: 1 3949247V DOOR/LID SWITCH

We serviced a

WHIRLPOOL DRYER

Model WGD7120HW0

Near Waterbury, CT 06710

Jimmy R.

Job Details: 08/10/2023

"Checked over unit and found dryer rear felt seal had come off twisting up clothing and stopping tub, removed drum and found old seal had ripped and split in half causing it to fall off, glued old seal back on for now so customer can use. will order a new felt seal kit to fix issue ; ordrng 1 280114 (Seal kit), used 1 WPY055980 (HI TEMP ADHESIVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waterbury, CT 06706

Jimmy R.

Job Details: 08/10/2023

"Removed old compressor and replaced with new replaced couplers and filled with 4.7 oz 134a, checked cooling and unit is now frosting up properly. Replaced all shims on both fridge and freezer doors due to not sealing heated both door gaskets to creat a good seal, lubed both upper and lower hinge and levee up unit so doors will close properly, all operations now working to factory specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waterbury, CT 06704

Jimmy R.

Job Details: 08/10/2023

"Tested unit and found wile filling unit would be set to hot and water coming out cold, checked water inlet hookups and found reversed causing issue with water. Swapped hoses to proper locations ran unit threw a calibration and wash cycle, levee unit due to tipping to the right ran a spin and all operations are now working to specs"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Waterbury, CT 06704

Jimmy R.

Job Details: 08/10/2023

"Tested unit and found dryer would not heat up, removed venting and checked heat found no heat, checked voltage to terminal block and 240v and 120v on each leg present. Ohmed heater and found faulty removed and found heater coil broken, replaced element and dryer is now heating and operating to factory specs ; used 1 279838 (ELEMENT) from stock"

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Waterbury, CT 06705

Jimmy R.

Job Details: 08/10/2023

"Tested unit and found oven erroring out f1e0 cntrl failure, removed back of oven and found cntrl relay burnt causing error. Replaced faulty cntrl with new heated oven to 350 degrees and oven is now getting to temp and working to specs"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Charlotte, NC 28208

Robert A.

Job Details: 08/10/2023

"Cx complaint that the unit is making a rattling noise while it runs. I inspected the unit to confirm the complaint. The unit tumbles, heats and has good airflow. I removed the drum and found the blower wheel cracked. I replaced the blower wheel and tested the unit for the cx. Th unit is working as designed; used 1 WP697772 (BLOWER WHEEL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW01

Near Wallingford, CT 06492

Jeremy B.

Job Details: 08/10/2023

Part damaged will reschedule for Monday. ; schdld next appmnt for 8/14 MON PM

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Meriden, CT 06450

Jeremy B.

Job Details: 08/10/2023

Start button not working. Found lid lock error code. Replaced and tested all buttons working properly. ; used 1 W10810403 (DOOR LOCK) from stock

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Durham, CT 06422

Jeremy B.

Job Details: 08/10/2023

Washer making an abnormal rubbing noise. Noise coming from gearcase. Requesting autho. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10902814 (Washplate) and 1 W11239857 (Belt)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near East Hampton, CT 06424

Jeremy B.

Job Details: 08/10/2023

Customers complaint is cloths still not spinning out that day 1 out of 10 loads wont spin out. Ran diag found F0E5(off balance load) ran calibration then self test all checks ok. Called tech support and documented my findings was given this SR#7737059715

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/10/2023

Washer not starting. Ran diag found basket speed sensor fault. Tried running diag but it doesnt advance and shuts off. Replaced actuator and tan calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Enfield, CT 06082

Gary V.

Job Details: 08/10/2023

"Inspected and found drain pump terminal connector came loose at drain pump, tightened terminal and cycled, tested fine now."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Mooresville, NC 28115

Vincent O.

Job Details: 08/10/2023

"Found blown element. Replaced bake element. Tested and verified proper operation. All functions check ok. ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF8

Near Attleboro, MA 02703

Angel R.

Job Details: 08/10/2023

"Checked temps at RC coming in at 34 degrees, FC at 0 degrees. Went through diagnostics with Mike over the phone, defrost working ok. Outlet with no ground still has not been addressed. Unit working as it should. Nothing more to Check."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Attleboro, MA 02703

Angel R.

Job Details: 08/10/2023

"Ran diagnostics, found F7E2 motor failure. Customer says she just installed unit and has not used it but once. Could not run diagnostics cycle, will order new pump and motor. ; rqstng P&A on 1 W11460946 (Pump and motor)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Worcester, MA 01605

Roger R.

Job Details: 08/10/2023

Found unit missing motor clamp at front of motor. Will need to order and return asap. ; ordrng 1 WPW10121316 (Clamp)

We serviced a

KENMORE DRYER

Model 110.60602990

Near Southwick, MA 01077

Mike K.

Job Details: 08/10/2023

"Unit squeaking from pulley. Supports,belt worn, quoted for repair kit / labor. Accepted. Replaced and running smooth.; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

MAYTAG OVEN

Model MEW9630AB00

Near Warren, MA 01083

Chris B.

Job Details: 08/10/2023

Complaint that the oven neither the bake nor broil oven is not heating. Found burnt electrical wires from the wall to the oven. Customer will have someone to take a look at the home wiring. Couldnt verify further on the oven. Collected trip fee. Customer has 7 days to waive the trip fee into labor if they find any issues after fixings the home electrical.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Wrentham, MA 02093

Aimee Z.

Job Details: 08/10/2023

Same issue as before No diagnosis and green light Cntrl offAnd drain pump powered on and cant shut offNeeds Cntrl 282.14Drain pump 119.48Cost repair to high looking purchasing new or calling manufacturer.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Southbridge, MA 01550

Roger R.

Job Details: 08/10/2023

Installed new lid due to cracks at hinge area

We serviced a

MAYTAG WASHER

Model MAV2755AWW

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/10/2023

Found the gear case noisy and thrust bearing rattling. Cust buying new washer

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Mooresville, NC 28117

Mark C.

Job Details: 08/10/2023

Installed new fuse and control unit is fully operational.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Sutton, MA 01590

Angel R.

Job Details: 08/10/2023

"Customer was not aware of appointment and is not home, will need to reschedule as she has been in the hospital.;"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Salisbury, NC 28146

Vincent O.

Job Details: 08/10/2023

Found unit stuck in default drain due to long fill error. Cleared pressure hose. Calibrated unit and verified proper operation. All functions check ok.

We serviced a

FRIGIDAIRE FREEZER

Model LFSH17S7HWG

Near New Britain, CT 06051

Chuck M.

Job Details: 08/10/2023

Customer complaint is that freezer was frosting up and door ajar on control. Inspected and found door gasket not sealing properly adjusted freezer level and door is closing properly.

We serviced a

WHIRLPOOL WASHER

Model WTW8700EC0

Near Newington, CT 06111

Chuck M.

Job Details: 08/10/2023

"Arrived to replace gear case, rotor, stator and slider. Shaft to gear case is seized to basket. Attempted to hammer out but its not budging. Ordered basket and extra time. ; ordrng 1 W10811960 (spin basket) and 2 ExtraTimeSlots (Extra Time Slots)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, NC 28273

Jeff L.

Job Details: 08/10/2023

Fridge was plugged in had been for 2 weeks unit is running and cooling normally. Unit ran and checked ok

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Bristol, CT 06010

Ruben C.

Job Details: 08/10/2023

Checked unit found harness on timer loose reinstalled harness tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middletown, CT 06457

Jeremy B.

Job Details: 08/10/2023

Model serial number not matching ticket. Refrigerator under manufacturer warranty. Customer needs to call manufacturer and have ticket dispatched under manufacturer warranty

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Woodstock, CT 06281

Amanda R.

Job Details: 08/10/2023

Making random groaning noise needs to taken apart and inspected ordering dryer kit ; ordrng 1 4392067 (Kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Torrington, CT 06790

Ruben C.

Job Details: 08/10/2023

Checked unit found wires at freezer bottom hinge broken took pics gave cust estimate for door

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Winsted, CT 06098

Ruben C.

Job Details: 08/10/2023

Checked unit found water inlet valves not letting water in getting voltage to ordering valves; ordrng 1 W11316255 (Valve single) and 1 W11316256 (Double valve)

We serviced a

WHIRLPOOL WASHER

Model GHW9100LW2

Near Canton, CT 06019

Ruben C.

Job Details: 08/10/2023

Checked unit unit is working ok did not find any problem with unit

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DSS3

Near Amherst, MA 01002

Mike K.

Job Details: 08/10/2023

"F7e1 only error in history, heating failure.ran diagnostic cycle. Filled and opened dispenser fine, wash motor not running, drained fine and heating turned on properly.Quoted for sump assy. Accepted. Replaced sump assy and tested in normal cycle filled and went into wash fine, motor operational. Cancelled and drained fine, no leaks found.; used 1 WPW10605057 (MOTOR/SUMP) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS

Near Worcester, MA 01604

Roger R.

Job Details: 08/10/2023

Checked unit and found evidence of leaking at left side inside door. Found insulation pad had stains from absorbing water. Adjusted insulation pad to prevent reoccurrence.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Worcester, MA 01607

Roger R.

Job Details: 08/10/2023

Found unit has a bad wash hub. Quoted 39.99 for hub and 129.99 for wash plate. Unable to remove the wash plate w10902814 hub w10528947. For a total price of $419.60 including tax. Charged $129 trip charge. Balance due would be $290.60 if repair is desired.

We serviced a

GE LAUNDRY CENTER

Model GUD24ESSM1WW

Near Springfield, MA 01109

Gary V.

Job Details: 08/09/2023

"Inspected and found inner basket scraping outer tub and out of round and top cover broken, quoted for tub replacement and he will call."

We serviced a

KENMORE RANGE

Model 790.99513307

Near Enfield, CT 06082

Amanda R.

Job Details: 08/09/2023

Had power surge and now control wont work reset power control did not come back and control is discontinued

We serviced a

MAYTAG LAUNDRY CENTER

Model MHW5630HC3

Near Sharon, MA 02067

Aimee Z.

Job Details: 08/09/2023

"Installed hi and harness on us, ran diagnostics complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/09/2023

Checked hoses and lifted lid to check for leaksFound bullion on tub ringBecause of splashing new tub ring ; ordrng 1 W11094304 (Tub ring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHB05

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/09/2023

"Replaced evaporator fan motor and defrost assembly. Tested, all operating properly. Reset control to recommend temp. Leveled unit and aligned doors.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Denver, NC 28037

Mark C.

Job Details: 08/09/2023

Customer states clothes still wet at the end of the cycle. Unit is fully operational however the duct has far to many bends. Took about 5 feet off the hose limiting it to two bends unit is fully operational.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Stanley, NC 28164

Mark C.

Job Details: 08/09/2023

"Installed new mag, sensor and controls unit is still throwing the microwave generation error. Ordering the wrong pn for the inverter, reordering inverter.; ordrng 1 W11578579 (Inverter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, MA 01108

Gary V.

Job Details: 08/09/2023

Customer was no answer on phone or at door. Office verified.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Palmer, MA 01069

Mike K.

Job Details: 08/09/2023

"Called techline, described mullion condition and door alignment, provided photos. Sr# 7737058014Documented with whirlpool, no further direction from techline."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Charlotte, NC 28216

Robert A.

Job Details: 08/09/2023

Cx complaint that the unit makes a loud buzzing noise while its running. I inspected the unit to confirm the complaint. I found the condenser housing is rubbing against the condenser fan. I adjusted the position of the condenser fan housing and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/09/2023

Complaint refrigerator freezer section back wall is frozen over has frost heavy developing on back wall. Condensation on the ceiling and door in the middle. I inspected door gasket resealed and reformed door gasket to ensure tight seal did not find any air leaks in door. I suspect food ors. Im sort of item may have been propping door open at the top slightly right in the center I found 45.8 ohms heater resistance I replaced defrost sensor I defrosted evaporator evaporator was completely frozen over hitting fan motor causing buzzing noise refrigerator is located in the garage. Garage is not climate controlled. Customer stated they do leave the door mainly closed. But keeping the door closed does not equate to climate controlled. operating temperature is 65 to a maximum of 90 ideal 70 to 75 operating temperature range. ; used 1 WPW10384183 (THERMISTOR) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ1

Near Charlotte, NC 28216

Robert A.

Job Details: 08/09/2023

"Cx complaint that the unit does not work at all. I inspected the unit to confirm the complaint. The display is completely blank, the outlet is getting 121v and has good polarity. I checked incoming power to the control board (p1-1 & p1-3), its getting 0v. I checked the inline fuse and it was blown. I replaced the fuse with one from TS and tested Th unit for the cx. The unit is working as designed.; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Agawam, MA 01001

Gary V.

Job Details: 08/09/2023

"Cc autho #9297807562, for $574.73, paid in full. Office ran card. Inspected and found cond fan blade broken and evap fan getting voltage but not running,will order parts and return.; ordrng 1 W11193484 (Cond fan blade) and 1 WPW10464673 (Evap fan motor)"

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