"Installed compressor and pulled vaccum. Vaccum steady at 25 for 10 min after cut off, no leaks detected. Added 134a and started compressor found unit started frost pattern then after 2-3 minutes locked up and stopped , called Randy to consult, took off filter drier to see of compressor kicks off , compressor still kicks off with filter drier off. Needs new compressor. Compressor faulty. Ordering new compressor, informed customer office will call when parts come in. ; rqstng P&A on 1 W10233961 (Compressor) and 1 W11506635 (Process tube) and 1 2xtimeframe (2xtimeframe), used 1 W11506635 (COUPLER 6 NF MS SV) from stock, states that autho needed"

Complaint unit not making ice. Need unit checked out. I found unit making ice fine no issues with icemaker customer just wanted a quick inspection. Everything looks great. No issues. Found with unit today. Cannot diagnose any problems. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

Complaint door handle is loose. I found setscrew had become loose. I tightened up screw the additional issues found the dishwasher or reported by customer.

"Need control board and led lights; ordrng 11 W11462342 (Led lights)s and 1 WPW10200659 (Control board), dspstn on spec-tagged invntry: 1 W10830288 LED POWER SUPPLY"

Found unit with power unit not running. Evaporator has frost pattern and fan is running the frost pattern is normal. Compressor is running and condenser fan motor. Damper to fridge is not opening. Replaced diffuser unit ran and checked ok (Call complete); used 1 W11645127 (Diffuser) from stock

Unit leaking from bottom left of the door due to being out of level. Adjusted level when completing the heater service unit is fully operational with no leaks.

Found unit has clogged defrost drain. Cleared drain and checked. All okay.

Found unit not cooling and compressor running. Quoted for new compressor and discharge tube. Cust will call if desired. Charged $129 trip charge v

"Found unit has both gaskets pulling off of channels in door. We had previously tried to install them again but they came out again. Recommend replacing both seals. ; ordrng 1 W10838574 (Gasket, refrigerator door) and 1 W10861499 (Gasket, freezer door)"

Installed new element unit is fully operational.; used 1 W11537778 (Element) from stock

"Complaint refrigerator is not dispensing. Ice making ice just fine. I found motor white wire was disconnected. I reconnected motor wiring, harness, tested operations no additional issues. Found at this time with refrigerator or reported by customer."

Installed new leds unit is fully operational.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

Installed new support unit is fully operational

Unit keeps blowing bulbs due to a burnt out outlet.; ordrng 1 8206232A (Bulb) and 1 W10210871 (Outlet)

"Customer complained unit not working again. Upon arrival found f7e1 and f7e 4 errors. On prior call on 7-5-23 found no error codes and control board was shorting causing motor to constantly spin. Inspected under unit and found capacitor had started leaking. Checked resistance of drain pump at drain pump, was 19.9 ohm in range, checked resistance of motor 5.6ohm and 5.5ohm on windings in range . No shorts in lines from motor to control, drain pump to control or shifter or capacitor to control, has continuity on all wires. Shifter motor at board (j6-2/j6-6 ) was 2.46ohm in range . In component activation the board is sending voltage to the motor like Im selecting it to spin or agitate even when I try to turn on the water valves or drain pumps, so unit would spin constantly if capacitor wasnt blown. Unit does same thing in normal running , just spins constantly because board is sending signal constantly even when just drain pump, or water valves should be running only. This is the same issue as last time, and was fixed with new control board (installed on 7-12-23) but went out again on 8-3-23. Techline took down all notes and said that if capacitor was leaking or shorting it could cause short to control board.. Needs capacitor and control board. Sr#7737072228 . - Called Safety to report issue and findings, Spoke to Kent gave authorization after reading techline notes. Authorization # m1867e0wpL1 . Ordering control and capacitor SR#7736770771 ; ordrng 1 W11567712 (Conrol board) and 1 W11395618 (Capacitor)"

"Customer complained unit not heating. Found proper voltage to unit after pulling unit out. Inspected unit and heater good, thermostat checked good, power coming from control and heater cycling on and off at proper temperature. Visually inspected all parts in heater cycle and found no issues. Inspected power again and found plug was slightly loose and was dropping voltage due to 240 outlet for dryer not making good connection to dryer plug. Informed customer to get outlet and plug/pigtail chord replaced and issue will be fixed. Unit is working as designed when it has proper voltage. Unit must have moved chord when pulling out dryer and temporarily reconnected power before doing initial checks. Customer understood issue and was familiar with electrical issues and o showed him with my meter the voltage drop when moving the pigtail around. Verified proper operation."

"Customer complained unit taking long time to dry. Ran unit and unit working properly , heater coming on and cycling on and off and proper temps. Found exhaust was clogged and she needed to get new exhaust vent and get cleaned. Also complained that door seal was broken and torn. Ordering door seal gasket. Scheduled return time for ; ordrng 1 W10861521 (Door seal) and 1 Wpy055980 (High temp glue)"

Found loose wire on heater put unit into service mode went thru all components with no failures. I advised customer not keep jet dry in unit and to also have 120 degrees minimum coming from hot water at sink and then start dishwasher for best performance(Call complete)

Checked unit found metal piece on slider came off replaced slider tested normal ran diagnostics normal; used 1 W10734521 (SLIDER) from stock

"Installed new lint screen and advised to make sure lint screen gets cleaned every cycle, unit is now operating to proper specs"

"Installed acu and actuator, ran calibration and auto test, cycled thru and tested fine."

"Customer complained unit leaking from front area. Ran unit in Quick wash found little water dripping down side of tub to floor. Found splashing on left frost side . No other hoses or tub area has leaks, Found per service pointer tub ring has been modified. Ordering new tub ring. Scheduled return call for 8-16-23 am . ; ordrng 1 W11590590 (Tub ring)"

"Customer complained door shattered when she went to open it, was upset a door wasnt sent whirlpool rep told her that this happens a lot with this model found handle was faulty also probably causing screw not to be tight and putting pressure on glass. Putting parts in P&a and informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11176456 (Door outer) and 1 W11178521 (Nameplate) and 2 WPW10277003 (Handle screw)s and 1 W11389703 (Bracket) and 1 W10894054 (Handle)"

Found unit in the off position on the control. Started unit and compressor and fans all started. Charged trip charge only.

Checked unit found burnt and corrosion at control to ui ui also coroded and burnt will use ui on return ordering main control ; ordrng 1 W11305308 (Control)

"Installed hub and agitator, tested ok. Calibrated and ran diagnostics cycle.; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11550891 AGITATOR"

Replaced control and sensor. No potatoes to test with but tested with cup with a little water in it. Ran potato option for 30s and was still running fine. Cs to monitor

"Replaced pressure sensor, kept unit out while starting normal cycle , verified no leaking. Reinstalled unit. Cs to monitor as they said failure usually occurs near end of cycle."

"Unit under 1yr wp warranty per receipt, took photo.Tested in drain and spin, unit did not lock. Replaced lid lock and same.Error history : F6e1 communication error u/I cannot hear acu. F5e3 lid lock failure. Wire connection is good. Unplugged/plugged in and same. Ordering u/I assy , main control and lid lock.; ordrng 1 W11513246 (Control) and 1 W11481116 (Control) and 1 W11665945 (Harness) and 1 W11513248 (Lid lock), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

"Cx complaint that the unit shows an error code when the oven is being used. I inspected the unit to confirm the complaint. I found an error code: f6e1. I started a bake cycle set to 350degrees. I reached the temp with no issues. I increased the temp to 400 and it reached the temp. I noticed the broil element is much more orange than the bake element. There was a thermal event near the broil element connector. Broil mode works fine, however in bake mode the broil element is heating throughout the bake cycle. The unit needs a new control board and temp sensor for the return visit.; ordrng 1 W11594188 (Control board) and 1 WPW10181986 (Oven sensor)"

Replaced control and unit rates fine

"Upon arrival inspected shipped part and found corner smashed. Informed customer another part will have to be shipped similar to this same process. Call when getting part. Fully inspect part that comes for any damage at all. Ordering new cabinet and keeping parts for return call, putting in for 2xtimeframe for return call.; rqstng P&A on 1 W10677265 (Cabinet)"

"Arrived and customer had unit pulled out. Inspected and found gas leak thru left front burner valve on manifold, quoted for part as labor is covered , she will call. $267.99 for manifold part. Autho for labor."

"Inspected and found motor shaft and blower wheel spline stripped, will order parts and return.; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower)"

"Installed new suspension rods and cycled, tested fine now; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"

"Installed parts listed and ran calibration and cycled thru auto test, cycling fine now.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE"

"Inspected and found 20 degrees in ff compartment and air damper not closing, replaced air damper and found main acu has stuck relay and thermistor out of specs, will submit estimate and call for return date.; rqstng P&A on 1 WPW10503278 (Jazz board) and 1 WPW10422363 (Harness w/thermistor)"

"Found unit had a sealed system issue. Not cooling properly. Will need a new compressor and a sealed system leak check. Will order parts and submit for approval. ; rqstng P&A on 1 W11578205 (Compressor), ordrng 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11506621 (COUPLER 6 NK MS 00) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 W11504445 (COUPLER) and 1 W11506623 (COUPLING 5/5 NR MS00), rqstng P&A on 1 2timeframe (Compressor job) and 1 Lokringsealant (Sealant for connections)"

"I replaced the user interface and the main control board for customer, complaint dishwasher, electronics going completely dark. No lights on whatsoever. Customer will have to turn power off to dishwasher and then the time will be exactly where it was when it shut itself off. customer has waited over an hr and no change on display then customer can press start again And it will work and finish the cycle completely."

"Installed new ui panel and ran calibration and cycled, tested fine."

Replace door leveled out handles a lot better. Also reversed handles that was able to level out the handles even more. Top of door is completely level as well. Already even with a new door installed. No additional issues found with unit at this time.

"Ran unit thew a wash cycle due to customer had found water on the floor next to washer and could not find any leaking, drained unit and no leaking. Checked all connections and everything is tight and no sign of water, ran a rinse and spin and no water checked aqua jet and no leaking, let unit run thew a spin and everything is dry no sign of water dripping at all. Advise customer could have been clothes in there and water had sprayed over the tub or something had splashed over there is no sign of leaking anywhere advised to watch unit just incase and if any issue plz record and get back to us"

Complaint f2e1 oven chimes incessantly. Have to turn breaker off. I found f2e1 stuck shorted key on touch keypad ui unit will need new ui to fix. Customer declined repair today.

Leaking from vent still front of door not underneath or during a wash only when door is opened after a wash cycle is finished. File number is 7736893950 they want me to max out the dosage of rinse aid set it to a 5 or a 6 its currently at a3 I set unit to a6 setting. Per techline. No fault codes in history. No additional issues found per customer. Dishes are coming out completely dry at the end of a cycle. Its just when he opens the door. Water comes out of the vents and splashes onto the floor vent is on the front of the door. Top left corner. No leaks during wash cycle.

Complaint have to push start button multiple times to start unit no saved errors explained that if not turning knob you will have to push start button once to wake up control and then again to start cycle if you do turn knob that wakes up control and then you only have to push start button once to start cycle

Replaced all parts and microwave working correctly. Lighting working normal.

Replaced lid lock tested operation normal

F8e1 F3e1 error customer states that unit worked fined for like a week after pressure switch was replaced wont fill at all started diagnostics test inlet valves not getting power quoted for new control ; dspstn on spec-tagged invntry: 1 W10599356 VALVE

"Replaced actuator and both inlet valves calibrated unit and ran automatic test ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR 1 W11168740 VALVE , and 1 W11168743 VALVE"

Complaint Dryer will not turn on. Customer stated she turned power off at breaker box the other day and ever since then the dryer has not had any problems. I suspect dryer may have been trying to update. Both washer and dryer are paired to Wi-Fi. No additional issues or error codes found in fault history at all. Cannot duplicate complaint.

"Cx complaint that the units door still does not close properly to start the MW. The unit is OOW, I called the office to confirm the warranty details. The office said the unit is OOW. The cx called kitchen aid and received an auth code for parts and labor that they said was sent to Advantage according to the kitchen aid rep. I did not diagnose the unit.; saved tckt"

"Cx complaint that the unit is not drying some garments. I inspected the unit to confirm the complaint. I found no error codes. The unit heats, tumbles but the airflow is not optimal. I checked the unit exterior dryer duct on the roof, there appears to be something clogging it. The unit needs the dryer duct cleared."

Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found an error code: f9e1. The drain pump runs fine. I removed the extended tube to the sink and the unit drains fine. I found a clog in the drain tube. I cleared the clog and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit is shaking aggressively during the spin cycles. I inspected the unit to confirm the complaint. I found no error codes, and ran 2 service cycles. All components passed but there was excessive shaking during the spin cycle. I pushed the basket down and it does have more bounce than normal. Th unit needs new suspension rods to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11396716 (Suspension rods)"

Customer was worried about the out of balance she did not know that u could stop machine and redistribute clothes. I also advised there will be some noise.

Found dishwasher door gasket built up with soap debris and found food down in left hand corner where door meets the frame. Removed all soap build up and removed all debris down in left hand corner. Ran unit empty on normal wash

Found unit has a clogged defrost drain and is backing up into the freezer section. Quoted $179 minor charge to clear drain. Also noticed some lights were put in the refrigerator. I informed customer they did not want to address that at this time.

Checked unit found door a switch broken cuasing not function replaced switch tested operation normal; used 1 WPW10569603 (DOOR SWITCH) from stock

Had to cancel service cust has to call whirpool to change purchase date

"Checked unit attachment to sink not holding all the time ordering hose left dispenser with cust; ordrng 1 W10842407 (Hose to water), dspstn on spec-tagged invntry: 1 WPW10671905 DISPENSER"

Customer complaint is that door gaskets pull out when doors are opened. Inspected and found gaskets are not snug in some sections of liner. Ordered gaskets. ; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)

Customer complaint is that water was dripping into fresh food section. Inspected and found drain clogged. Cleared drain and unit checked ok.

Installed upper rack nuts and tested. No leaks found.

Customer complaint is that refrigerator is not cooling. Found Error code CF E on display. Inspected and found condenser fan motor bearings worn and blade touching shroud. Found control board shorted. Ordered condenser fan motor and main PCB. ; ordrng 1 EBR30299302 (Main PCB) and 1 EAU63103202 (Condenser Fan Motor)

Installed new harness and ran self test all checks ok.

Charged system with 5.2 oz of r134a refrigerant. Instructed customer to allow 24hr for temperature adjustment.

"Installed all new keys and ran calibration then self test then high speed spin all checks ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , 1 W11239857 BELT , and 1 W11454741 GEARCASE"

Customer mentioned that the unit was delivered a week ago from RAC and should be under warranty. They showed proof of purchase but the units serial number should be as shown in the ticket to have it serviced under warranty. Serial number on the unit in the home is VSA4163768 but in the ticket is VSA2775233. RAC associate was at the home and realized it was the incorrect unit and will send the customer the correct refrigerator. Mentioned to the customer that theres a trip fee if we get to look at and diagnose the unit and they will not have the unit looked at nor serviced.

Complaint that the clothes are still wet after the wash. Found heavy bath rug couldnt find right balance. Mentioned to the customer that rubber backed rugs are not to be used as it would unbalanced the load so much that would cancel the cycle. Found drainage and spinning working normal. No issues found with the washer.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

"Tested washer due to unit would make a ratcheting noise when washing or spinning, wile running machine could not get unit to make any noise checked actuator and removed found working normally checked pulley and found good found gears on Gearcase ok and in good shape. Ran unit a few times with clothes and no sounds advised customer is happens again to try and record noise so we can see where its coming from, unit is working to specs as of now"

"Tested unit and ran diagnostics found error Fa e4 diverted cannot find position, ran machine threw a calibration and diagnostics cycle checked harness for no connection at diverted and cntrl and all connections are ok, checked diverted and it is cycling and operating normally. After running calibration ran unit threw a wash cycle and unit is now cycling wash arms and working to specs"

Found unit has a bad thermal fuse on the blower. This is caused when the blower area gets too hot. This may be caused by a failing temperature sensor or poor venting. Recommend changing both fuse and sensor. Fuse covered under warranty. Quoted $45.32 plus tax for sensor. Thermal fuse is covered by warranty. VENTING MUST BE CLEANED OR REPLACED. ; ordrng 1 DC32-00007A (Sensor) and 1 DC47-00016A (Thermal fuse)

Replaced capacitor put unit into service mode no fault codes detected unit ran and checked ok(Call complete); used 1 W11395618 (Capacitor) from stock

"Tested unit and found water dripping into fridge top draw also ice building on freezer floor, removed rear evap panel and found drain frozen over causing water to over flow and freezer then drip into fridge when defrosting. Melted all ice and cleared drain with steam checked duck bill and found clogged up and stuck together, fixed duck bill to stop issue from happening again steamed out drain line and water is now flowing and all operations working to specs"

Unit is frosting over in the freezer due to a poor door seal.; ordrng 1 W10571967 (Gasket)

Installed belt and start switch and tested complete; used 1 WE03X29897 (Belt) from stock

"Found kink in the water line, straightened it out and tested ok. Verified coverage with office, fridge is less than a year old."

Complaint that the unit will not start a cycle. Found broken door switch. Replaced part with TS WPW10569603. ; used 1 WPW10569603 (DOOR SWITCH) from stock

Customer states cat ate the gasket. Found a small tear in the door boot. Quoted 549.12; ordrng 1 DC64-03067A (Boot gasket)

Found bottom drawer of track and missing slide. Order and replace slide. ; ordrng 1 W10807828 (Guide)

Found bow in freezer door causing poor seal and moisture build up. Order and replace freezer door. ; ordrng 1 W11435351 (Door)

"Squealing idler pulley, cracked belt, replaced and tests fine; used 1 4392067 (DRYER REPAIR KIT) from stock"

"Unit not powering on. No voltage at terminal connection. Checked breaker and good. Found plug was slightly out of socket, corrected and unit running properly."

Complaint Dryer not getting hot timer staying at 70 minutes Never moving. I found upon arrival dryer is heating fine timer counting down as well. I can wiggle power cord and unit. Loses voltage across neutral to red wiring. I found receptacle house voltage supply has an issue issues not with power cord or with dryer no additional issues found at this time.

Complaint leaking water from underneath. Small little puddle about the size of your hand after using the washing machine. I inspected your case. I inspected everything. I found water pump. Drain pump is leaking from the seal. No water residue. Found anywhere else under wash machine. no gear oil no clutch issues. Everything looks and sounds great. ; ordrng 1 WP3363394 (Drain pump)

"Twice customer has had ice dispenser jam. Verified operation, dispenser door working properly with correct delay when closing, tested on full and crushed, both working properly. Good ice levels and icemaker working by fine. Old customer it is gravity fed, sometimes cubes can jam in chute, usually when getting too few cubes or when getting too many, to few and door may not open fully so can close before cubes pass and too many of cup is full and cubes back up chute when dispensing. Any time it occurs can open door and removes cubes from chute by hand"

"I installed the ordered parts and tested the unit for the cx. I had to use a fuse from TS, the original blew when I installed the capacitor terminal incorrectly. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON , used 1 WPM0805101 (Fuse) from stock"

Complaint dryer making abnormal noises after about 5 to 10 mins into cycle. I found idler pulley has seized and roller is squealing grinding on pin. I replaced parts with component kit I tested ops no additional issues found.; used 1 4392065 (DRYER REPAIR KIT) from stock

Scraping noise while tumbling piece of metal stuck on front bulkhead where drum rotates in removed tested sounds normal

"Customer complained unit not starting just beeping. Found float switch full of water. Unit wasnt level and leaning forward. Found drain pump making noise so replaced from ts. Replaced heater fro, service pointer W11540964. Reassembled and leveled unit properly, and ran quick wash, unit now working properly, all functions working in service mode also. Verified proper operation .; used 1 W11412291 (Drain pump), and 1 W11537778 (Heater) from stock"

"Customer complained Ui doesnt work. Confirmed complaint. Unit is a stacked unit and is a little room. Cant get rack in space to safely take off dryer. Called Randy to inform . Informed customer she will have to get unit down , we will out in for P&a for a 2nd man but of request is denied she will have to pay the second man fee 170$, she refused to pay anything. Said to call her f its not approved and she is going to call whirlpool to complain while request goes in. Informed. Customer this is all I can do and to call office of she gets unit off by herself. She said its doubtful she loves alone. ; rqstng P&A on 1 2xtimeframe(secondman (2xtimeframe (second man)"

"Installed new control, damper, and valve. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"

Installed new control and sensor. Tested and verified proper operation and temps. All functions check ok. Vent ordered is not the correct vent and is also damaged. Customer is not sure why vent was ordered. No discoloration. Only issue is with temps.

Found unit acting very erratic. Will begin washing and randomly stops blinking hi temp option rapidly before returning back to working. Happens randomly. Shorted control or keypad. Order and replace control and keypad. ; ordrng 1 WPW10459139 (Panel) and 1 WPW10084141 (Control)

"Found unit heating but takes seems like half power. 4903 relay clicking. Ran diagnostics and found test 3 for 4903 relay is shutting down prematurely. Faulty relay. Also found gap on right side panel. Order and replace control, mag, and screw per svc bulletin. ; ordrng 1 W10721775 (Screw)"

Sr7737026649 checked unit found control panel and harness all burnt took pics and called safety informed cust to call safety back

Customer complaint is that dryer console does not respond. Inspected and found console not responding. Unplugged and plugged back in and console responded. Replaced console.

Cx complaint that the units UI panel is intermittent in response. I inspected the unit to confirm the complaint. I found no error codes. I tested the functions of the button on the UI panel. All buttons passed however some were unresponsive on some attempts. The unit needs a new UI panel to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11600355 (UI panel)

Right side panel dented replaced operation normal

IDler pulley bearing squealing replaced with dryer kit ; used 1 4392067 (DRYER REPAIR KIT) from stock