"Both sections not cooling found compressor tripping off on overload. Tried replacing but still not starting needs new compressor. ; rqstng P&A on 1 W11209866 (Compressor) and 1 Xtratime (Xtra time), used 1 8201786 (OVERLOAD/RELAY KIT) from stock"

Too burners not lighting correctly found burner caps and heads rounded and caps not fitting correctly. Door separating needs new door. Verified DOP; ordrng 1 WPW10183370 (Burner cap) and 2 WPW10183369 (Burner cap)s and 2 WPW10183368 (Burner cap)s and 2 WPW10515455 (Burner head)s and 2 WPW10515454 (Burner head)s and 1 WPW10515453 (Burner head) and 1 W11176456 (Door)

Customers complaint is refrigerator making loud noise. Verified noise and its the same noise customer was concerned with on previous visit. Explained that this is normal operation called tech support and documented my findings. Was given this reference# 7737079824 please send customer a bill for service call fee as this is normal operation and not a callback.

"Washer not powering on and lid locked. Measured 120vac at control. Needs new panel, control, lid lock. ; rqstng P&A on 1 W11478526 (UI) and 1 W11419171 (Control) and 1 W11394572 (Lid lock), states that autho needed"

"Unit not going into wash, does run on spin. Found unit humming when turned on, found it is water valve humming neither water line giving water, valve is open, cs needs a plumber. Advised service call is good for 30 days if still having issues after water supply is fixed."

"Under 1yr wp warranty per service bench.F8e6 water hazard, f9e1 long drain, f2e1 stuck key, Ran normal cycle and filled and went into wash fine., cancelled and did not drain, would not start another cycle.Now replicating what customer said , would just sit on sensing and not do anything.Ordering control, harness and drain pump.Office will contact when parts come in to schedule return; ordrng 1 W11626074 (Control) and 1 W11399437 (Drain pump) and 1 W11643701 (Harness)"

Intermittent user interface issues. Im testing lock turned on without being pressed.Ordering u/I. Office to contact when parts come in with authorization to schedule return.; ordrng 1 WR55X35687 (User interface)

No cool compressor noisy and not cooling. Falls within service pointer W11634348.Special project S71162 covers parts/labor.2x time Collected for service call.; ordrng 1 W11370574 (Compressor kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11504416 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Drier) and 1 W11506623 (Drier coupler) and 1 W11504448 (Drier coupler) and 1 2xtime (2x time)

"Customer runs unit with hot water off, said to make sure to use colds temp, cold wash selected if doing so, would be asking for hot water if anything else selected. Replaced both hot/cold valves. Well water but no sediment on valve filter.Ran normal cycle and filled fine. Cancelled and drained. Ran rinse/spin drain and filled fine went through rinse and into spin/drain fine.Customer was getting intermittent operation, would do one load and next would give error, usually during rinse cycle. No excessive suds in tub on this visit. If reoccurs would suggest replacing pressure switch W11316246. Cs to monitor.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"

"Attempted to call customer, got voicemail. Mailbox is full. Arrived at home, door as unlocked. Checked and found screws holding console on the cabinet were loose on one side. Tightened all screws, checked to ensure console was secure. All now tight and properly aligned. Again, attempted to contact customer with results, still no answer and couldnt leave message."

Cust cancelled service range working

"Customer complained unit not cooling . Keeps hearing clicking noise. Upon arrival found compressor kicking out. Replaced start device. Compressor still kicking out internally. Compressor is bad. Need compressor. Unit is out of warranty per service matters. Customer said that whirlpool rep said that they wanted me to cal them, she also said that he warranty was extended 6 months due to issues. Unit has extended warranty for compressor repair but no other extended warranty info in service bench. Called office and talked to Jeff, Jeff said he would call trade team and call back. Jeff said they extended the warranty and is getting authorization( w186u31epl1) Informed customer parts will be ordered and office will call when parts come in to schedule return call, parts and labor are covered under extended parts warranty. ; rqstng P&A on 1 W11370574 (Compressor), ordrng 1 W11504415 (Compressor fitting 1), rqstng P&A on 1 W11504431 (Compressor fitting 2) and 1 W11506619 (Compressor fitting 3) and 1 W11109499 (Filter drier) and 1 W11504433 (Filter drier fitting 1) and 1 W11504447 (Filter drier fitting 2) and 1 2xtimeframe (2xtimeframe) and 1 W11506635 (Process tube)"

"Customer complained unit making rattling noise and vibrating. Ran unit in service mode and all functions working properly, noise was change stuck between agitator and drum. Removed change and ran unit in high speed spin. No issues off off balance. Added clothes and unit was spinning properly. Put clothes in unit off balance and shoes customer unit getting off balance. Informed customer to reference owners Manuel to find info on loading clothes and getting them even for run. Verified proper operation."

Thawed unit. Installed new harness. Tested and verified proper operation. All functions check ok.

Found ice maker had gotten cube stuck mid cycle causing water valve contact to be active. Customer shut ice maker off and issue stopped. Cycled ice maker. Ice maker ok today. Order and replace ice maker. ; ordrng 1 2198597 (icemaker assy)

Found gearcase grinding and has leaked oil. Unit will need new drive assembly. Order and replace drive assembly. ; rqstng P&A on 1 W11449840 (Gearcase) and 1 W10721967 (Cam kit) and 1 W11510461 (Washplate)

Found control panel completely smashed. Provided estimate to customer for repair of panel. Informed customer that due to nature of issue it is possible additional parts may be required. Customer would like to shop for new and will call if repair needed.

Found evap frozen over causing RC to be warm. Checked and verified damper operating. Order and replace main control and harness. Instructed customer unit will need to be thawed upon return. ; ordrng 1 W11260592 (Harness) and 1 WPW10503278 (Control) and 1 WPW10196393 (damper control assy)

Found gap in freezer door seal causing frost buildup. Molded gasket to frame. Verified proper seal. All functions check ok.

Found bucket bad teeth broke off where it meets the auger. Needs new ice bucketPart#W11244434Follow up 8-18-23 pm; ordrng 1 W11244434 (Ice bucket)

"Door not closing properly. Ordered new door assembly, went thru all the steps on service bulletin and none of those were the issues. Office will call customer when door comes in.Part# W11600216Part# W11684570; ordrng 1 W11600216 (Outer door) and 1 W11684570 (Inner door)"

"Checked over unit and found fridge and freezer doors rusting on bottoms, found rust is pitting the doors and will not come off tried to remove and it comes off but leaves a pitting mark, unit will need new doors to fix rust issue will order fridge and freezer doors plus name plate. Parts tentative due to out of stock , Advised customer doors will be shipped to house an plz make sure they are ok and not dented advised will take some time to arrive and plz let us know when received ; ordrng 1 LW10913407 (Fridge door) and 1 LW10918659 (Freezer door) and 1 W11223753 (Nameplate)"

SR #7737083261(Robert) Had to call tech support to learn how to concentrate these new machines with load and go.. unit ran ands heckled ok (Call complete)

"Tested dryer and found unit would not start a cycle, checked voltage to terminal block and 240v present 120v on each leg, opened door and found no door switch hanging down, found switch broken causing unit to not start and operate. Replaced faulty door switch and unit is now heating and operating to specs ; used 1 WPW10569603 (DOOR SWITCH) from stock"

Found needs new console and push buttonTook part re installed button Cost high for repair buying new

"Checked over dryer and found door glass seal had fallen off causing door to not seal against cabinet, reinstalled gasket and ran dryer threw a cycle. Dryer is heating and cycling heat properly ran diagnostics and no errors checked venting and unit is venting correctly. While running noticed unit scraping when tumbling found right side of cabinet was hitting drum slowing drum rotation down, pushed out to stop hitting and unit is now tumbling properly. Checked all functions filings and dryer is working to specs"

"Found rubber seal underneath the fridge that covers defrost drain line was not in position its was turned to the left not allowing defrost water into run into pan, realigned seal unit ran and checked ok(Call complete)"

Unit is showing a long fill error due to a faulty valve. Replaced valve unit is fully operational.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

Unit is showing an f2e1 error due to a shorted key pad.; ordrng 1 W11029431 (Panel) and 1 W11620673 (Mrc2) and 1 W11105615 (Control)

Units rubber gasket has melted and the bottom panel has twisted due to the heat.; ordrng 1 W11098799 (Bottom) and 1 W10670197 (Deflecter) and 1 WPW10535778 (Gasket)

Found frost buildup around front top of freezer door. Checked gasket and found at top of door there was a gap between gasket and cabinet. Used heat gun to form gasket and ensure correct seal around full perimeter of door. Now closing and sealing properly.

"I replaced all parts, reattached inner door, glass assemblies try to clean as best as I could. No additional issues found or reported by customer."

Found unit working properly. Checked and found water ring error code F9E2. Checked drain pump and hose. Found hose to be an aftermarket part and I was kinked at back of washer. Recommend replacing hose with factory hose. Called safety and reported findings. SR 7737066070

"Installed new compressor and filter drier. ; dspstn on spec-tagged invntry: 1 W11504445 COUPLER 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV , used 1 Lok prep 65G (Coupler sealant) from stock"

"Cx complaint that the unit is not making ice or dispensing water. I inspected the unit to confirm the complaint. The unit is cooling fine. The IM was off, I turned on the the IM and ran a harvest cycle. The IM completed the cycle but barely filled with water. The water dispenser pressure was low. I turned the water line valve wide open and removed the line to the refrigerator, the water pressure from the home is good. I removed the water filter, the water dispensed fine for a few minutes then went back to low pressure. The unit needs a new water filter housing and valve to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11162042 (Filter housing)"

"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found an error code: f0e7. I cleared the code and ran a service cycle. The unit fill and I seen no leaks. Once it drained with in 5 seconds water gushed out from the drain stand pip on the wall. The unit is good, the issue is from the drain standpipe."

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC and 1 W10846539 FAN

Replaced temp sensor and control board pre heated oven to 350 temp reading was 380 set oven to 425 and temp was 445 advised customer this was normal. Unit ran and checked ok(Call complete)

Replaced all parts tested operation. User interface is not working properly. No additional issues found at this time or reported installed all parts.

"Tested and found pump/motor operating properly. Control panel works intermittently, and some functions not available. Needs control board. Searched and found control, part number 8534963, is no longer available, no substitute. Advised customer of findings.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

"Tested washer, found water flow into machine from valve slow and weak. Checked screen at hose attachment, no obstruction or sediment found. Water flow from wall is good. Ran diagnostics, no stored error codes. Ordering valve and control.; ordrng 1 W11614515 (Inlet valve) and 1 W11614514 (Control)"

Per whirlpool service bulletin (S-Code S254EE) will cover parts and labor for this repair. Unit is throwing fault code F2E1 stuck key. I have board on truck but customer had to leave and pick up husband from chemo treatment because they couldnt see him today.. gonna call Chrystal and see when we can reschedule.; schdld next appmnt for 8/15 TUE PM

Replaced console tested operation normal ran diagnostics normal

Checked unit found bearings nosisy gave cust estimate for outer tub

"Found reservoir frozen, thawed it out. Tested ok. Customer has produce drawers in front of reservoir full of canned beverages which is likely causing the reservoir to freeze in time. Advised to use it for her veggies."

Unit needs new heater Y303778 no longer available part discontinued.

"Installed heater, ice maker and main control board, cycled and ice maker filled with water, please allow 24-48 hours for ice production.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC , used 1 W11658802 (ICE MAKER) from stock"

"Installed main acu and thermal fuse, cycled to temp and tested fine."

Right ff door gasket ripped bottom ice maker not making ice cycles not calling for water ; rqstng P&A on 1 W10846057 (Gasket) and 1 W11129435 (Valve) and 1 W10886931 (Ice maker)

"Complaint, middle spray arm fell off in the middle of washing will not stay on. Cannot get it to stay. I found manifold pipe plastics are broken. Im ordering manifold pipe. ; schdld next appmnt for 8/18 FRI PM"

Complaint dryer will not get hot. I found heater is fine. All thermal cut outs are fine. I found connector drive motor had come loose. Reconnected connector tested. Operations dryer is not heating. Just fine with no further issues. Connector is tight as of right now.

Complaint just plugged in unit will not turn on. Heater is warm. Upon arrival. Not hot. I found incoming voltage is incorrect. Also found blown triac on control. Replace control left oven unplugged. Customer needs to get electrician or wiring. Voltages corrected. No additional issues found with unit at this time.

Complaint that the unit is not cycling through correctly. Found unit not draining out. Customer called Mannys for a replacement. Explained to the associate in the store what problem had the unit and Mannys will replace the washer for the customer and no service need on the unit. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

Tried putting the new part on but was the wrong part in the right packaging. Found original part lost inside the fridge. Installed part and refrigerator working normal.

Complaint that the unit has a error code. Found F9E1 and F0E2 and drain screen needed to be cleaned out. Ran two diagnostic cycles and unit working normal. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

"Complaint that randomly things come out soaking wet error for motor drain hose laying on ground fixed hose to its not laying on ground anymore needs new motor left parts ; ordrng 1 W10890624 (Motor), dspstn on spec-tagged invntry: 1 W11038689 VALVE and 1 W11417466 CNTRL-ELEC"

F7e1 nut off pulley fell off belt fell off reattached everything tested operation normal

"Replaced fan and installed adapter kit. Reassembled, ran ice maker and fill valve tests 56, 56 and 45. All tests passed. Operating properly."

Installed new supports sanded all carbon deposits on the chassis and applied enamel to problem areas.

"Cx complaint that the unit does not go through the rinse portion of the cycle. I inspected the unit to confirm of the cycle. I found error codes: f0e5 f0e2. I ran a service cycle and heard the loud noise during agitate and spin. I checked under the unit and found the cam screw loose causing the noise during spin and agitate. Th belt is loose as well. I replaced the cam again and a belt with parts from TS and tested the unit with a service cycle and calibration. The unit is still making a squealing noise but only in agitate. Im ordering a new motor for the return visit, the spindle that the belt rotors on is worn out. Im ordering a new cam just in case this one wears out again. I left the parts with the cx.; ordrng 1 W10832724 (Motor) and 1 W10721967 (Cam), dspstn on spec-tagged invntry: 1 W11454372 GEARCASE , used 1 W10721967 (CAM KIT) from stock"

Checked unit found ice maker was not set to on o last service call tried harvest button test harvested and called for water normally called techline to document 7737081854

Checked unit found gearcase making a grinding noise on spin and agitate could not get washplate off ordering gearcase sputch and washplate; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W11510461 (Washplate) and 1 Time (Extra time)

"Retuned to install new inner tub, hub and suspension. Installed all parts and reassembled unit. Ran unit in service mode and all functions working properly. Ran high speed spin and showed customer unit running. Verified proper operation."

Retuned to install new sump assembly. Installed new sump and reassembled unit. Ran unit to check for leaks and after 10 min of running no leaks detected. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

Part was delivered broken. Allen customer to inform part was broken in delivery. Informed office will call when part comes in. ; ordrng 1 W11598202 (Trim)

"Tested washer and found unit stuck on a sensing cycle canceled out cycle and checked for errors found F8e1 long fill ran a self test and found hot water off, turned on and unit ran threw a cycle properly. Ran a calibration and wash and spin cycles advised customer on canceling out cycles and leaving hot water on even tho they dont use it so if anything gets moved unti will still go threw. All operations are now working to specs"

"Checked over unit and found ice maker not making ice and dispenser not dispensing water, checked water valve and found running and 120v to valve checked water supply and unit is getting water to valve but not coming out of filter, removed filter and water started to operate but filter housing was leaking, found housing pin broken causing no water to come out of dispenser when filter is inserted unit needs new filter housing, waterline and filter parts tentative p/a ; ordrng 1 W11162042 (Filter housing) and 1 WP2304888 (Fitting) and 1 W11162040 (Waterline), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE , states that autho needed"

Installed new heater and related parts that were damaged due to failed and warping heater. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER

"Inspected and found ff door hinge and shims worn out, will submit estimate and call.; rqstng P&A on 2 WP489467 (Spacer)s and 2 WP487576 (Shim)s and 1 WP2325482 (Hinge) and 1 W11026307 (Hinge pin)"

"Inspected and found unit not defrosting and couldnt get ohm reading thru heater, and couldnt get adaptive defrost to run in diag, will order parts needed and call customer when parts become available.; ordrng 1 W11562215 (Defrost heater) and 1 W11594670 (Control box)"

"Inspected and found ui panel getting voltage but non responsive, quoted and she will call."

"Inspected and found main run relay on main controller not closing properly and needs new main controller, part shows nla."

"Inspected and found drain tube frozen over, thawed out and cleared ice, tested fine now."

Transferred everything over to new tub tested no leaking

"Found pump and motor grinding, inspected for debris and found none. Sounds like gears are grinding on motor. Gave customer quote and they will think about it, unit is pretty old and may be better to buy new one."

Randomly not cooling good condensation on the front of ice maker box made sure facia heater was on bottom ice maker jammed and making noise unplugged set ff section temp at recommended ; rqstng P&A on 1 W10886939 (Ice maker)

Complaint that the unit is not cycling through correctly. Found bad drain pump. Will order parts for a return visit. Measured 120v to the pump but not draining.; ordrng 1 W11462456 (Drain Pump)

Installed new evap fan and cleared frost Tested fan is running; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR

Installed new latch and tested drain and wash; dspstn on spec-tagged invntry: 1 5304525218 LATCH ASSEMBLY

Ice not working found poor water flow. Customer had new filter installed new filter and found a lot better water flow. Purged out a halo. And cycled both icemaker please allow 24 hrs for temps to stabilize.

Dishwasher keeps draining and flashing F8E4 found water in drain pan and customer using laundry pods causing suds and leak. All checks ok.

"Lighting strike near house oven and broil wont light reset power and bake lite up once but then not again needs new control ; rqstng P&A on 1 W11548757 (Control), states that autho needed"

Complaint that the unit is not drying properly. Ran diagnostic test and unit running normal. No error codes present. Found crushed venting hose restricting airflow for the drying cycle to perform on its optimal capacity. Customer will have have the venting fixed.

"Complaint that the door on the washer is broken and not latching well. Found broken hinge, bad boot and broken soap dispenser. Will order parts for a return visit. Customer asked for Chris to return. ; rqstng P&A on 1 W11106747 (Door Boot) and 1 WPW10443885 (Door Lock) and 1 WPW10208415 (Hinge) and 4 WPW10208398 (Caps)s and 1 WPW10365885 (Soap drawer) and 1 WPW10488048 (Door Strike) and 1 W10839743 (Bracket) and 1 W11233991 (Drawer Handle)"

"Drier not starting. Found heater shorted to ground and open thermal fuse replaced fuse and heater tested found clogged vent. Customer must clean vent. ; used 1 WP3392519 (THERMAL FUSE), and 1 279838 (ELEMENT) from stock"

Customers complaint is washer not draining properly and has a smell. Found a long drain hose and its looped at ground. The water back flows a little and causes a stagnant smell. Recommended customer shorted hose and make sure there is a siphon break and run clean cycle monthly.

We installed the ordered parts and tested the unit for cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WPW10190965 ICE MAKER

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Unit under 1yr wp warranty per service bench. Unit running on arrival and loud noise while running, found cracked blower wheel.Had to break out blower wheel and remove motor assy to get collar off, but was able to replaced blower wheel and tests fine ; used 1 WP697772 (BLOWER WHEEL) from stock"

"Tested unit and found fridge section still freezing items on middle shelfs, checked temps and found reading 30 in fridge section. Unit also still dripping water onto freezer door gasket, found gasket under left fridge door building up moisture due to door not foamed in properly found middle round circle wide open causing warm air to get in and drip water also unit running and freezing items from warm air getting in. Will order new left side door assembly and cntrl parts tentative due to door special ordered ; ordrng 1 W11524469 (Cntrl) and 1 12002355 (Sensor) and 1 W11436984 (Door left)"

"Installed all parts and tested unit found unit blowing 20amp fuse and just buzzing, replaced diode due to burnt when tested found noise coming from cntrl due to relay on cntrl humming and then blowing fuse out. Unit will need new cntrl and and harness to be safe also found ouch button to open the door broken and falling off will order new button and outer cntrl, unit should prob be replaced due to issues advised customer will order parts needed and go from there. Parts tentative due to push button and control panel special order advised we would call when in ; ordrng 1 W11552021 (Cntrl) and 1 W11386317 (Panel control) and 1 W11386322 (Push button), used 2 WPM0805101 (FUSE,MONITOR 20A), and 1 W11256462 (Diode) from stock"

Installed control and tested with a load. Showed customer it works.

Installed new console and user interface assembly. The original part was broken at several places causing panel to be loose. Tested unit and not leaking at this time. ; dspstn on spec-tagged invntry: 1 W10811169 CONTROL PANEL

"Found frost on evap, fan not turning on as well as defrost on RC. Will order both. FC temp is ok at 2 degrees, RC came in at 48-50.; rqstng P&A on 1 W11395639 (Evap cover) and 1 W11291124 (heater)"

"Checked over ice maker and found no ice would dispense from door ran auger and found would start to run then stop and bind up, removed ice container and found ice had gotten frozen inside ice chute in bin not allowing auger to spin, melted all ice and cleared cycled ice maker and unit is now dispensing and operating to specs"

"Lights not working. Found burnt out leds mods. Replaced and tested all checks ok. ; used 1 W11462342 (LED MODULE), and 2 W10695459 (LED MODULE) from stock"

Not making any ice. Fill tube frozen. cleared tube and all checks ok. Recommended customer change filter. ; dspstn on spec-tagged invntry: 1 2198597 ICE MAKER

"Unit had just done a he one drop of ice during last visit and nothing since, icemaker was on and only a couple small cubes in tray. Cover does not want to come off of unit, but in removing icemaker and attempting to get cover off it started a cycle, completed and filled properly. Looks to be intermittent working icemaker, quoted for Im and additional labor. Part did not arrive in time for visit, but verified part did arrive at office today."

"Replaced drain hose ran cycle to fill, cancelled and drained fine"

"Said they had refrigerant added couple weeks ago, that it was low and worked for a little bit after that, then rf was warm again.Freezer staying cold. Fr measured -10, 63 in rf. This is a bottom mount unit. Dual compressor, sealed system on the rf and sounding like a refrigerant leak.Verified with randy at office that we will not do the sealed system job on this unit.Collected for service call only."