Service History 212 - Advantage Appliance Repair

We serviced a

JENN-AIR RANGE

Model Jds1750fs0

Near New Hartford, CT 06057

Ruben C.

Job Details: 10/18/2023

Replaced broil element and control tested operation normal both elements started heating normally

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HW2

Near Torrington, CT 06790

Ruben C.

Job Details: 10/18/2023

Checked unit found control relay sticking intermitently cuasing temp to keep rising ordering control and sensor; ordrng 1 W10833885 (Sensor) and 1 W11536793 (Control)

We serviced a

WHIRLPOOL WALL OVEN

Model WOD97EC0HZ01

Near Worcester, MA 01609

Chris B.

Job Details: 10/18/2023

Complaint that the unit is not responding correctly at times. Unit was shut off at arrival. Ask customer to switch the breaker on noticed that the LED display started flickering for 6 seconds. Found error code F6E0 replaced touch panel and no problem present. Cycled both top and bottom ovens and all working normal.

We serviced a

MAYTAG DRYER

Model MED8630HC0

Near Marshville, NC 28103

Jonathan J.

Job Details: 10/18/2023

"I replaced all previously ordered parts tested operations. Dryer is Heating now just fine and operating quietly as well. Found vent is restricted using vet test kit as well. No additional issues found with Dryer at this time. customer had me leave. Dryer pulled out so they can clean vent and clean behind dryer stating that they will push dryer back in. ; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT and 1 4392067 DRYER REPAIR KIT , used 1 W11224254 (VENT TEST KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Southwick, MA 01077

Mike K.

Job Details: 10/18/2023

"Unit had again frosted in fr, this time along bottom. Cs said they had seen gap. Sealing fine on arrival on all sides. Door very easily doesnt close fully, any pressure slowing closure on door or held handle toward left side and many times not fully closing. Ordering rails/slides. Did flip the gasket and verified still sealing fully all around.Rails had been ordered but not arrived in time for visit. Office to contact cs when parts come in to schedule return.; O-emld tckt , states that autho needed"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Marshville, NC 28103

Jonathan J.

Job Details: 10/18/2023

Complaint will not drain. I found broken harness blown epoxy on control and yellowing of drain pump white plastic housing. Im ordering control harness and drain pump to fix. No additional issues found at this time. ; ordrng 1 W11567712 (Control) and 1 W11399437 (Drain pump) and 1 W11590868 (Harness)

We serviced a

WHIRLPOOL DRYER

Model WED8120HW0

Near Monroe, NC 28112

Jonathan J.

Job Details: 10/18/2023

Complaint dryer is not heating. I found a heating element open. I replaced heating element tested operation dryer is now functioning properly unit has proper voltage is getting to element. dryer working fine customer had me leave dryer pulled out stated they will push it back after they are done cleaning; used 1 WP3387747 (ELEMENT) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/18/2023

I replaced all previously ordered parts perform test for allowed it to go all the way through. No cooling issues found as of right now everything seems to be working fine no power outage error codes either. ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR and 1 WPW10769076 CNTRL-ELEC

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Torrington, CT 06790

Ruben C.

Job Details: 10/18/2023

"Found thermal fuse on element replaced element thermal fuse and also installed new main thermostat tested operation normal heating normal louvers moving outside ; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT and 1 279838 ELEMENT , used 1 WP3387134 (THERMOSTAT) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Torrington, CT 06790

Ruben C.

Job Details: 10/18/2023

Checked unit unit is operating normally burners are supposed to go on and off ran oven tested normal

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Somers, CT 06071

Gary V.

Job Details: 10/18/2023

"Inspected and found f3e0 fault for sensor open, replaced sensor and still getting fault, checked wire harness connections and it tests fine, needs main acu and will call when part becomes available.; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Southington, CT 06489

Jimmy R.

Job Details: 10/18/2023

"Ran unit and found machine would start then never lock shutting down and erroring out F5e2 lid lock will not lock or lock failure ran diagnostics and found errors f2e1 stuck key and lid lock error let unit run thew a self test and machine went thew properly. Ran a wash cycle and found lid cracked on left side causing lock to not sense and start clicking then shut down, lid needs to be replaced for lock to operate properly customer will hold off for now and let us know on ordering lid"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Meriden, CT 06451

Jimmy R.

Job Details: 10/18/2023

"Tested unit and found machine would not start found power going to control but when trying to start unit would just sit, checked power to drain pump and no power when on, removed console and checked cntrl found power at cntrl. Reset connections and power checked unit and machine is now operating normally, ran a wash and drain checked all functions and unit is now working to proper specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 10/18/2023

"Checked over machine due to unit had started to bang when running checked errors and found no off balance error added some clothes and let unit run thew a wash and spin found no banging. Advised customer on pausing unit if it started to bang and washing even loads, advised when washing small load of laundry make sure it is even they tend to go to one side and start to bang. Checked suspension and everything is operating to factory specs"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Prospect, CT 06712

Jimmy R.

Job Details: 10/18/2023

Installed new drain pump with clamps and valve ran machine threw several wash cycles and all operations are now working to factory specs

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 10/18/2023

"Checked over unit due to machine stuck in a sensing cycle and found unit would run but never go to a wash, checked for errors and found no codes stored in unit ran a calibration to reset cntrl and calibration went threw properly. Ran a wash cycle with clothes on a sensing cycle and unit filled and washed as designed spun un8 out and ran another wash cycle and unit completed properly. All operations are now working to specs"

We serviced a

MAYTAG WASHER

Model MVW6500MBK1

Near Spencer, MA 01562

Chris B.

Job Details: 10/18/2023

Replaced all parts and ran three diagnostic cycles and unit working normal. Draining properly.

We serviced a

LG REFRIGERATOR

Model LFX31945ST/05

Near Brimfield, MA 01010

Chris B.

Job Details: 10/18/2023

Complaint that the door seals are broken and moldy. Quoted parts and labor. ; ordrng 1 ADX72930460 (Door Seal Left) and 1 ADX72930461 (Door Seal Right)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Mount Ulla, NC 28125

Vincent O.

Job Details: 10/18/2023

Found faulty capacitor causing unit not to start properly. Replaced capacitor. Tested and verified proper operation. All functions check ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near West Hartford, CT 06110

Jeremy B.

Job Details: 10/18/2023

"Installed new compressor and filter drier. Puked vacuum then recharged please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11504445 COUPLER and 1 W11506619 COUPLER 8 NK MS 00 , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model IUD9500WX4

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 10/18/2023

Customers complaint is dishwasher not starting. Tested several times and it started properly. Customer not closing the door in the proper amount. This is not a rework. Please charge service call fee again.

We serviced a

WHIRLPOOL FREEZER

Model ART318FFDS10

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 10/18/2023

Installed new door gasket. Doors closing properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW0

Near Huntersville, NC 28078

Robert A.

Job Details: 10/18/2023

"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the terminal from the transformer to the magnetron disconnected with thermal damage. The unit turns on and starts a cycle, I took the cover off. All other components tested fine. The unit needs a new transformer to resolve the issue. Im ordering the part for the return visit, I left the magnetron with the cx.; ordrng 1 W10836753 (Transformer), dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Huntersville, NC 28078

Robert A.

Job Details: 10/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Charlotte, NC 28216

Robert A.

Job Details: 10/18/2023

"Cx complaint that the unit is not starting cycle because of the lid lock. I inspected the unit to confirm the complaint. I found an error code: f0e7. I ran a service cycle the all components including the lid lock works fine. I ran another service cycle, still no issues at all. I started 2 normal cycles to make sure the lid lock works outside of diagnostics, it worked each time. I did not find issue visual problem with the lid lock or bezel, the unit is working as designed. I left the part with the cx."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28216

Robert A.

Job Details: 10/18/2023

Cx complaint that the unit still has a slow leak from the drain tube. I fully removed the tube and found the portion of the drain tube in the rubber connector sleeve deformed causing the leak. I replaced the tube and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Charlotte, NC 28216

Robert A.

Job Details: 10/18/2023

"Cx complaint that the unit is making noise and heavy vibration during cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The cycle completed but I did hear excessive clicking from the clutch. A new service pointer recommended adjusting or replacing the rear panel to reduce vibration (W11695259). I replaced the clutch with one from TS, and adjusted the rear panel. The unit is working as designed.; used 1 W10721967 (Cam) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 10/18/2023

"Customer could not provide purchase receipt. Said they were told by Whirlpool that it was under warranty. Explained that without the receipt or authorization from Whirlpool I could not work on washer without payment. Called office, confirmed that there was no authorization. Customer is going to call Whirlpool to get approval for repair.; saved tckt"

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ0

Near Fort Mill, SC 29715

Mitch H.

Job Details: 10/18/2023

"Called customer, need to reschedule call. Called Jenn, rescheduled for 10/23 12-5; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Belmont, NC 28012

Ryan S.

Job Details: 10/18/2023

"Customer complained lid strike was broken when delivered. Customer had strike from Whirlpool (W11457841 ).Found strike broken. When trying to install new strike strike wont turn completely, lid must be deformed. Ordering lid and new strike incase strike that was installed was damaged by faulty lid. Strike is not deformed and issue isnt with new strike compared against ts strike .Inner lid plastic must have been damaged when strike was broken. Scheduled return call for 10-23-23 am. ; ordrng 1 W11413336 (Lid) and 1 W11457841 (Strike)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Belmont, NC 28012

Ryan S.

Job Details: 10/18/2023

Customer says she got plumber to fix plumbing. Said washer worked the. Stopped working again. Found belt frayed. And causing unit to not read actuator correctly. Found parts of belt had got into gearcase causing actuator to give faults. Replace belt and verified properly operation. ; used 1 WPW10006384 (BELT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Charlotte, NC 28214

Robert A.

Job Details: 10/18/2023

"Cx complaint that the unit is not filling with water. I inspected the unit to confirm the complaint. I found an error code: f5e2. I started a service cycle and it filled with water. It completed the cycle with no issues. I started a normal cycle to make sure it still fills with water, it worked fine and so did the door switch. It stopped when I opened and door, and resumed when I closed it. The unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KBS1

Near Bristol, CT 06010

Ruben C.

Job Details: 10/18/2023

Cust says unit is less than pan year would need receipt to cover cancelling service for now

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Milford, MA 01757

Angel R.

Job Details: 10/18/2023

"Found obstructions on bulkhead felt which shredded the felt and plastic trim on drum, also drum is warped and felt on rear coming off. Will order new drum, bulkhead felt and plastic trim.; rqstng P&A on 1 W10899578 (Drum) and 1 W11035878 (Felt seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fort Mill, SC 29715

Mitch H.

Job Details: 10/18/2023

"Checked and tested refrigerator, found noise coming from condenser fan. Called tech line spoke to Curt SR# 7737582119, documented findings. Ordering motor and fan blade. Checked part availability and scheduled return visit for 10/23 12-5; ordrng 1 W11127829 (Condenser fan motor) and 1 W11204896 (Fan blade)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 10/18/2023

"Tested and ran diagnostics. Found F10E2 vent wax motor error. Removed and replaced vent, cleared error code. Ran diagnostics cycle, all functions test good. Operating properly."

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Bloomfield, CT 06002

Chuck M.

Job Details: 10/18/2023

Installed lower harness and actuator. Tested washer on Quick Wash successfully. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Vernon, CT 06066

Chuck M.

Job Details: 10/17/2023

"Customer complaint is that washer did not complete cycle. Found spin LED flashing. Canceled and washer drained. Ran diagnostics and found error code F1e2 motor control fault. Ran hand wash cycle and washer filled, washed, and drained. Then went to rinse cycle and filled, washed, and drained. Washer advanced to spin and completed cycle successfully. Customer has a freezer plugged into outlet sharing power with washer. Advised customer to isolate washer from freezer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT311FFFE01

Near Simsbury, CT 06070

Ruben C.

Job Details: 10/17/2023

7737328169 replaced shelves and tracks per techline unit also now has issue with cooling only frosting on only top evap coils cust is going back to dealer per cust halloways said they will take back unit not ordering anything

We serviced a

WHIRLPOOL WASHER

Model MVWB765FC3

Near Plymouth, CT 06786

Ruben C.

Job Details: 10/17/2023

"Installed gearcase and slider could not get basket back on teeth on basket are stripped and on spanner nut ordering basket and spaner nut; rqstng P&A on 1 W10811957 (Basket) and 1 W10909670 (Spinner nut), dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11550891 AGITATOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Thomaston, CT 06787

Ruben C.

Job Details: 10/17/2023

Cust cancelling service has already had service from different compan

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Grafton, MA 01536

Angel R.

Job Details: 10/17/2023

"Installed new damper control, tested ok."

We serviced a

MAYTAG RANGE

Model MES8880DS0

Near Sutton, MA 01590

Angel R.

Job Details: 10/17/2023

"Dual element getting stuck on low at times, food undercooked. Problem is intermittent on left front element. Could not duplicate issue, checked for voltage and getting proper voltage. Will order new infinite switch also bulb is out in oven will order one as well.; rqstng P&A on 1 W10857622 (switch-inf) and 1 8009 (light bulb)"

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200SG/AA

Near Sutton, MA 01590

Angel R.

Job Details: 10/17/2023

"Customer complaint of dispenser UI not responsive, unit is getting voltage but stuck on water dispense will not switch over to ice. Will order new dispenser UI.; rqstng P&A on 1 DA97-19031H (Dispenser UI)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Sharon, SC 29742

Mitch H.

Job Details: 10/17/2023

"Tested and ran diagnostics. Found F7E5 shifter error. Replaced actuator, ran calibration and manual tests for agitate and spin. All functions operating properly.; used 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near York, SC 29745

Mitch H.

Job Details: 10/17/2023

"Checked and tested range. Found no gas leaks or gas odor. Customer says oven will not reach proper temp in preheat intermittently. Set oven to 350, gas shut off at 275, cycled back on for few seconds then went off. Cancelled cycle, tested sensor, checked good. Set oven to 400, heated properly and temps checked good. Valve shutting down at times. Ordering gas valve. Checked part availability and scheduled return visit for 10/20 12-5; ordrng 1 W10861656 (Gas valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PHEXNL00

Near Gastonia, NC 28054

Ryan S.

Job Details: 10/17/2023

Replaced water filter housing. Turned on water and no leak detected. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near York, SC 29745

Mitch H.

Job Details: 10/17/2023

"Customer had another receipt, took picture and confirmed date. Removed and replaced compressor and related parts. Charged with nitrogen, checked for leaks, none found. Allowed to unit to sit under pressure under pressure for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct refrigerant charge. Tested, compressor running and cooling properly.; used 1 W11506635 (Coupler) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Stallings, NC 28104

Jeff L.

Job Details: 10/17/2023

Replaced parts ordered unit ran and checked okCall complete

We serviced a

WHIRLPOOL WASHER

Model wtw4816fw3

Near Matthews, NC 28104

Jeff L.

Job Details: 10/17/2023

Found unit running normal just needed to be leveled. Unit ran and checked ok.. no fault codes found all mechanical parts in good shape..; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Canterbury, CT 06331

Amanda R.

Job Details: 10/17/2023

When starting unit it goes straight to done actuator bad repacked shifter tested starting normally ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Windham, CT 06226

Amanda R.

Job Details: 10/17/2023

Not cooling in ff section evaporator fan stopped with ice build up removed ice set temps at recommended

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Mansfield, CT 06268

Amanda R.

Job Details: 10/17/2023

The drum was hitting the left side of the panel the drum warped now making thumping noise ; ordrng 1 W10508188 (Drum)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW02

Near Wethersfield, CT 06109

Chuck M.

Job Details: 10/17/2023

Customer complaint is that refrigerator is noisy. Customer pointed out noise and it is a whirling sound that is normal to unit. Inspected compressor and fans and all checked ok.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Sturbridge, MA 01566

Chris B.

Job Details: 10/17/2023

Replaced part and unit running normal. Mentioned to the customer to have the venting checked and serviced for best performance. New Control Panel responding correctly.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near York, SC 29745

Mitch H.

Job Details: 10/17/2023

"Tested and ran diagnostics. Found F9E1 long drain error. Found and removed debris from drain pump. Tested washer, all functions now operating properly. Customer says that he ran a clean washer cycle and SD error has not come back. Door latch operating correctly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Webster, MA 01570

Angel R.

Job Details: 10/17/2023

Called tech line and e planned to customer that this ice maker is designed to make less ice per tech sheet W11218398. SR#7737572028

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Dudley, MA 01571

Angel R.

Job Details: 10/17/2023

"Ran diagnostics and found F5E2 door lock error, F1E1 ACU error. Ran test cycle after clearing codes and checked again, no codes came back. Found voltage to valve dropping during fill. We have proper voltage going to control. Door lock seems ok. Will order new control, fill valve as well as dispenser cartridge. ; rqstng P&A on 1 W11201293 (cntrl-elec) and 1 WPW10247306 (valve) and 1 W10250743A (dispenser)"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 10/17/2023

Installed new gasket on freezer and heat gasket to seal cavity

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near York, SC 29745

Mitch H.

Job Details: 10/17/2023

"Checked washer, no leaks or evidence of leaks from tub or any other components of washer. Found that hot water line from wall to machine is leaking between fitting and hose.Advised customer that hose would need to be replaced."

We serviced a

SAMSUNG REFRIGERATOR

Model RT16A6195SR/AA

Near Franklin, MA 02038

Aimee Z.

Job Details: 10/17/2023

Steamed ice in freezer and put a drain clip heater complete

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/A

Near Norton, MA 02766

Aimee Z.

Job Details: 10/17/2023

"Had to steam refrigerator line in ice maker was stuck,Installed new ice maker and pushed test button ice maker workings 24 hours"

We serviced a

SAMSUNG WASHER

Model WA45T3400AP/A4

Near Norton, MA 02766

Aimee Z.

Job Details: 10/17/2023

Filled and tested the drain drained fineCust stated Erratic drain and stops no power mid wash with water in tube has to unplug and let sit to re start drainChecked the drain pump for something in pump clear.No error codes for drain There was a Ac blinked error code for communication errorNeeds control and drain pump; ordrng 1 DC97-20272H (Cntrl) and 1 DC97-19289F (Drain pump)

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Charlotte, NC 28216

Robert A.

Job Details: 10/17/2023

Cx complaint that the units start button is intermittent and the dryer door is hard to open. I inspected the unit to confirm the complaint. I found the the start button does not respond when it is pressed. The dryer catch is loose making it difficult to separate when the door is opened. The unit needs a new door catch and control assembly. Im ordering the parts for the return visit.; ordrng 1 W11189137 (Control assembly) and 1 279570 (Door latch)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Indian Trail, NC 28079

Jeff L.

Job Details: 10/17/2023

The start button was not setting in its proper place so you could not get it to engage. Set it properly unit ran and checked okCall complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Springfield, MA 01118

Roger R.

Job Details: 10/17/2023

Found unit has a stripped hub for basket. Unable to remove wash plate from shaft. Will need a new wash plate and hub. Will order and return. ; ordrng 1 W10528947 (HUB) and 1 W10752283 (WASHPLATE)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near East Longmeadow, MA 01028

Gary V.

Job Details: 10/17/2023

"Installed new auger motor and cycled, tested fine."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Indian Trail, NC 28079

Jeff L.

Job Details: 10/17/2023

"Found lid switch broke and not working the machine will not go into diagnostics correctly so I could not get to the point of finding why the tub still has water in it. I suspect and drain issue or water fill issue thats why the additional parts were ordered. Office will call customer when part comes inPart#W11513248Part#W11399437Part#W11513255; ordrng 1 W11399437 (Drain pump) and 1 W11513255 (Water valve), used 1 W11513248 (Lid switch) from stock"

We serviced a

WHIRLPOOL WALL OVEN

Model KODE500ESS04

Near Tolland, CT 06084

Amanda R.

Job Details: 10/17/2023

Replaced console tested operation normal

We serviced a

KENMORE DRYER

Model 110.85862400

Near Ashford, CT 06278

Amanda R.

Job Details: 10/17/2023

Customer replaced motor and blower wheel blower wheel stripped and start winding on motor bad

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Woodstock, CT 06282

Amanda R.

Job Details: 10/17/2023

Complaint flooded out top of door hinge broken ; rqstng P&A on 1 W11465962 (Inner door) and 1 W11310052 (Door) and 1 W10626039 (Handle)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Matthews, NC 28105

Jeff L.

Job Details: 10/17/2023

Found ice maker hung in cycle motor locked up replaced ice maker unit cycled and filled with water unit ran and checked okCall complete; used 1 W10873791 (Ice maker) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Matthews, NC 28105

Jeff L.

Job Details: 10/17/2023

Found defrost heater wiring broke at quick connect needs to be replaced with updated heater. Needs heater to make a good repair. Also manually defrosted down fridge so they wouldnt lose foodPart#W1165; ordrng 1 W11650662 (Defrost heater)

We serviced a

WHIRLPOOL RANGE GAS

Model WEG745H0FS0

Near Franklin, MA 02038

Aimee Z.

Job Details: 10/17/2023

Test p2-3 to p6-3. 18.80. Needs to be 40 to 400 ohmsNeeds new igniter-tested broil is fineCwa

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ0

Near Gastonia, NC 28052

Ryan S.

Job Details: 10/17/2023

Customer complained of squeelimg noise. Found bad pully wheel. Replaced from ts. Reassembled and noise gone. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Denver, NC 28037

Ryan S.

Job Details: 10/17/2023

Customer complained unit making banging noise. Foudnd bad drum wheel damaged. Replaced from ts. Noise now gone. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near East Hampton, CT 06424

Jeremy B.

Job Details: 10/17/2023

Customers complaint is dishwasher leaking from float assy. Took apart and didnt find anything abnormal. Cleaned and reinstalled. Let run for a while found no leaks. Cant duplicate any leaks.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/17/2023

"Washer not spinning out properly. Found washer not level. Leveled machine found belt squeaking and shifter not actuating properly. Replaced belt and actuator ran calibration then self test all checks ok. ; used 1 W11239857 (BELT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model MH6150XHQ-1

Near Charlotte, NC 28216

Robert A.

Job Details: 10/17/2023

"Cx complaint that the unit is not heating and giving a burning smell. I inspected the unit to confirm the complaint. I found the unit starts but does not heat, the cabinet paint has been removed in multiple areas exposing the metal surface in the MW cabinet, which can potential cause a thermal event. The unit needs new high side parts and a control board as well. Im ordering the parts for the return visit. The magnetron, mag thermostat and control board are showing as no longer available.; ordrng 1 8171874 (Magnetron (N/A)) and 1 WPW10275736 (Transformer) and 1 815124 (Capacitor) and 1 WP8205489 (Diode) and 1 4358772 (Mag thermostat (N/A)) and 1 8172155 (Control board (N/A))"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW3

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/17/2023

"Complaint, washer machine sounds very loud. I found your case has been leaking water all over the customers floor. I found a Gearcase bearings have completely failed, causing the noise unit will need gearcase washplate washplate, screw span or not rotor stater slider magnetics clutch clutch motor screws to fix gave cost customer quote 299 labor plus parts coming up to 1659.82 customer declined repair today. Its going to look at new washers."

We serviced a

JENN-AIR OVEN

Model JJW3430LL00

Near Stanley, NC 28164

Ryan S.

Job Details: 10/17/2023

Customer complained door not closing properly found door is crooked leaning to the left. And when door gets to almost completely closed jumps a bit. Found hinges damaged. Found part of hinges are defective causing door to be pushed up on one side when closing. Ordering new hinges. ; ordrng 2 W11220343 (Hinge door)s

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Canterbury, CT 06331

Amanda R.

Job Details: 10/17/2023

Water leaking into basket replaced inlet valves ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

We serviced a

KITCHENAID RANGE

Model KSGG700EBS6

Near Denver, NC 28037

Ryan S.

Job Details: 10/17/2023

Customer had new unit not installed yet. Has broken outer door glass. Inner door glass was pre id. Ordering outer door glass. Left pre id part w customer. Informed customer office will call when part comes in. ; ordrng 1 W10915619 (Outer door glass)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Farmington, CT 06032

Chuck M.

Job Details: 10/17/2023

"Customer complaint is that oven is not heating properly. Customer says cookies and frozen lasagna were not cooked properly. Ran oven at 350 degrees and oven is heating and cycling correctly. Explained rack placement, cookware and circulation. Referred customer to use and care guide. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near New Britain, CT 06052

Chuck M.

Job Details: 10/17/2023

Customer complaint is that dishwasher is not washing properly. Ran diagnostics cycle and no error code were present. Water entering dishwasher is very cold. Customer says she run hot water before starting. Found wash motor running but spray arms are not turning. Found debris in spray arms. Ordered spray arms and manifold. ; ordrng 1 WPW10327455 (spray arm upper) and 1 WPW10340542 (manifold) and 1 WPW10448645 (spray arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near New Britain, CT 06051

Chuck M.

Job Details: 10/17/2023

Customer complaint is that refrigerator shelf notch of liner is damaged. Took pics. Called techline and was told to give SR number to customer and have customers call customer service. SR#7737575850.

We serviced a

WHIRLPOOL DRYER

Model CED9150GW3

Near Ellington, CT 06029

Gary V.

Job Details: 10/17/2023

"Inspected and found unit starts and motor runs for about 2 seconds, then shuts right off and wont restart until more coins are added. Possible motor relay on control board or run winding in motor. Need panel key as well.Ordering motor, key and main control and keys. Will call when parts become available. ; ordrng 1 W10841144 (Drive motor) and 1 W11231979 (Blower wheel) and 1 W11423866 (Main control board) and 1 GR777 (Panel key) and 1 4396669 (panel key/newer models)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near East Windsor, CT 06016

Gary V.

Job Details: 10/17/2023

"Inspected and found faults for communication, rpm, basket speed, lid lock, off balance. Attempted diagnostics but failing to communicate. Unit needs main acu and lid lock assy. Will submit estimate and call.; rqstng P&A on 1 W11419171 (Main acu) and 1 W11394572 (Lid lock), dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Windsor Locks, CT 06096

Gary V.

Job Details: 10/17/2023

"Installed parts listed and found pre inlet valve intermittently opening, ordering pre valve and wire harness for possible diode problem.; ordrng 1 W11512399 (Pre inlet valve) and 1 W11293381 (Lower wire harness), dspstn on spec-tagged invntry: 1 WPW10279882 TUBE-WATER"

We serviced a

WHIRLPOOL DISHWASHER

Model JDB8200AWS0

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/17/2023

Installed new control and tested all checks ok.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Dallas, NC 28034

Ryan S.

Job Details: 10/17/2023

Customer complained only issue is ripped door gasket. Ordering door gasket and adhesive. Scheduled return call for 10-20-23 am. ; ordrng 1 W10906683 (Door seal) and 1 Wpy055980 (Adhesive)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRW07

Near New Britain, CT 06052

Chuck M.

Job Details: 10/17/2023

Customer complaint is that refrigerator was noisy. Inspected and found ice on fan shroud. Cleared ice and inspected for leaking water. No leaks found.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/17/2023

"Installed new suspension and ran calibration then self test actuator making noise. Replaced all checks ok. ; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM00

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/17/2023

Found dripping from water dispenser due to unit not being purged during installation. Replaced valve and purged system properly. No leaks. All functions check ok. Turned water back off as it was off upon arrival and home is vacant. ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/17/2023

No problem found with unit at this time. Instructed customer on proper use and operation of unit as well as cleanliness. All functions check ok. Customer does not have purchase documents. Says unit is under warranty and refuses to pay for service. Says he was told per whirlpool unit was covered.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/17/2023

"Found broken wheel on rack adjuster. Upon attending to repair found t/s kit missing both covers. Kit not complete. Ordering adjuster kit. ; rqstng P&A on 1 W10712395 (adjuster), used 1 W10712395 (ADJUSTER) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/17/2023

Complaint unit not draining have to turn water off and unplug unit it may start warming later on in the day sometimes unit takes a few days to start working. I found error codes F0e3 overloaded error code f9e1 / drn long drain no drain error code. Also found inlet valve continues to drip will not stop. Customer declined estimate repair here today. Stated Hes going to buy a new washer Potentially

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Blacksburg, SC 29702

Mitch H.

Job Details: 10/17/2023

"Tested and ran diagnostics. Found F7E6 motor fault error. Ran manual test, motor would not start. Checked and found motor was unplugged from connector. Plugged in, ran calibration and manual tests for spin and agitate. All operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/17/2023

"Complaint not dispensing ice or water making loud buzzing noise. I found valve defective also found filter clogged also found ice bin has a hole and auger locked up. ; rqstng P&A on 1 WPW10558424 (Bin), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/17/2023

Installed new lid and hinges. Ran self test all checks ok. ; O-emld tckt

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