Service History 211 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Manchester, CT 06040

Chris B.

Job Details: 12/12/2023

Replaced part and ran calibration and diagnostic cycle unit running normal.

We serviced a

WHIRLPOOL RANGE GAS

Model WFG320M0MS0

Near York, SC 29745

Mitch H.

Job Details: 12/12/2023

"Checked and found backguard loose and moving. Removed cooktop, tightened and secured screws holding backguard. Now secured and tight."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS2

Near Smyrna, SC 29743

Mitch H.

Job Details: 12/12/2023

"Tested and ran diagnostics. Found F8E4 float switch error. Removed pan, found small amount of water. Cleaned and dried pan, reinstalled pan. Tested, dishwasher now operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Charlotte, NC 28216

Jeff L.

Job Details: 12/09/2023

Found fridge with defrost problem needs a new heater. I advised customer that we gotta have purchase receipt from plaza appliance or we cannot finish the repair. Customer said plaza didnt send the receipt as promised. I advised customer that if we do not get purchase receipt we will have to charge for parts and labor. Office call customer to schedule; ordrng 1 W11650661 (Defrost heater)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Mount Holly, NC 28120

Jeff L.

Job Details: 12/09/2023

Found drain pump not running checked voltage at pump had 000 v no power coming out of control board office will call customer when part comes inPart#w11637581Part#w11612307; ordrng 1 W11637581 (Control board) and 1 W11612307 (UI)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Union, CT 06076

Mike K.

Job Details: 12/09/2023

"Replaced sump assy, ran diagnostic cycle and unit went through cycle fine. Verified heating working."

We serviced a

LG REFRIGERATOR

Model LFXS29766S/01

Near Wilbraham, MA 01095

Mike K.

Job Details: 12/09/2023

"Part ordered is a 3 wire motor, original is four and is a different connector. Looked up part and came up with same part # as ordered and is part number labeled on box and on part itself. Original evap motor has eau63103208 as part number on label.Ordered part number listed on original part, office to research as maybe its supposed to crossover and it was a mislabeled part that was received. Office to contact cs with to schedule return ; ordrng 1 eau63103208 (Evap motor)"

We serviced a

MAYTAG REFRIGERATOR

Model MFF2055YEM00

Near West Springfield, MA 01089

Mike K.

Job Details: 12/09/2023

"Clogged drain causing leaking, cleared duckbill and built up ice. Also removed non used icemaker for more space. Paid with one check, both units"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Westfield, MA 01085

Mike K.

Job Details: 12/09/2023

"Leaking in rf caused by clogged evap drain, duckbill clogged in machine area off unit, cleared duckbill and steamed clear ice build up in evap drain."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Windsor, CT 06095

Chuck M.

Job Details: 12/09/2023

Customer complaint is that ice maker did not make any ice for 4 days. Inspected and found no issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bloomfield, CT 06002

Chuck M.

Job Details: 12/09/2023

Customer complaint is that door switch was broken. Replaced door switch and lights are working. Showed customer it works. ; used 1 W11123941 (SWITCH) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Simsbury, CT 06089

Chuck M.

Job Details: 12/09/2023

Customer complaint is that washer makes a loud grinding noise. Ran manual agitate and then spin. Cam teeth started grinding with drive pulley. Inspected and also found gear oil on drive pulley. Ordered gear case and cam. ; ordrng 1 W11454741 (Gear Case) and 1 W10721967 (drive pulley)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, NC 28269

Jeff L.

Job Details: 12/09/2023

Replaced parts unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 4392065 DRYER REPAIR KIT

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM5

Near Charlotte, NC 28269

Jeff L.

Job Details: 12/09/2023

Found glass stuck in drain motor removed glass unit ran and checked ok.Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Avon, CT 06001

Chuck M.

Job Details: 12/09/2023

"Installed filter board, fuse and interlock switches. Tested and microwave checked ok."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Bristol, CT 06010

Chuck M.

Job Details: 12/09/2023

Customer complaint is that washer was leaving clothes wet. Ran diagnostics and found no error codes. Customer stated that he was washing a few towels. Explained unbalanced loads and weight distribution. Washer checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Plainville, CT 06062

Chuck M.

Job Details: 12/09/2023

"Customer complaint is that refrigerator was not cooling properly. Inspected and found ice buildup on evaporator. Tested defrost and found control is no sending voltage to defrost circuit. Cleared ice and replaced Jazz board. ; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL , used 1 WPW10503278 (CNTRL-ELEC) from stock"

We serviced a

IKEA MICROWAVE

Model IMBS104GSS02

Near Berlin, CT 06037

Chuck M.

Job Details: 12/09/2023

Installed UI. Checked ok.

We serviced a

MAYTAG WASHER

Model MVWC400VW1

Near Gastonia, NC 28052

Ryan S.

Job Details: 12/08/2023

"Returned to install new agitator. Installed agitator and ran spin and agitate functions.,verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/08/2023

Complaint not making ice in the freezer will make ice in the fresh food zone though. I found icemaker gear will not spin. I was able to break it free but motor continues to lock itself up. I am ordering icemaker.; ordrng 1 W11578780 (Ice maker)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cherryville, NC 28021

Ryan S.

Job Details: 12/08/2023

Customer complained unit just not working. Found f7e9 error. Found bad slider and rotor had came off. Replaced slider and put spectra lock tight on rothto bolt. Ran service diagnostic and unit now working as designed . (No email) ; used 1 W10734521 (SLIDER) from stock

We serviced a

BOSCH WASHER

Model WFMC3200UC/01

Near Springfield, MA 01109

Roger R.

Job Details: 12/08/2023

Found unit leaking slightly at door boot due to objects on the inside of the door glass. Cleaned door glass and re-tested all checks OK

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Farmington, CT 06085

Chuck M.

Job Details: 12/08/2023

Installed control and tested. Washer checked ok.

We serviced a

MAYTAG WASHER

Model MVW6230HW

Near Springfield, MA 01104

Chris B.

Job Details: 12/08/2023

Complaint that the unit is leaving the clothes and drum with stains. Found hard water deposit in the tub. Mentioned to the customer to run a clean cycle. Found no issues with the washer.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Charlotte, NC 28277

Jeff L.

Job Details: 12/08/2023

Found fresh food side evaporator with no frost pattern appears to have a leak. I have ordered the compressor and evaporator office please call customer when parts come inpart#W11557671Part#W115952212xframe(2 x frame please send 600 tech.; ordrng 1 W11557671 (Compressor) and 1 W11595221 (Evaporator) and 2 2xframe (2xframe)s

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near East Longmeadow, MA 01028

Roger R.

Job Details: 12/08/2023

Installed new drain pump and unit working properly again

We serviced a

KENMORE RANGE

Model ="790.94202311"

Near Dudley, MA 01571

Aimee Z.

Job Details: 12/08/2023

Found the convection fan noisy.Gave Cust estimate Cwa on repair after speaks to wife

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 12/08/2023

"Customer says her loads are not getting water out of cloths has to run drain / spin after. Customer started a load before I got here , she ran quick wash clothes were at normal dampness with water pulled from them, she thought it was too much, Informed her thats normal dampness. Ran another normal wash with speed on fast. Noticed spin speeds were from low to fast on all the cycles she used. Unit washed and ran and clothes were at normal dampness at end. Called techline to inform on situation, no error codes, clothes are damp but normal at end of every cycle I run in home, Aside from too much suds the one time I came. Informed customer she needs to make sure spin speed is higher if she wants more water drained from clothes at end, also informed customer if load is too big or uneven it could get off balance . Tech-Line agreed unit if following instructions unit should work as designed. sr#7737979317."

We serviced a

WHIRLPOOL OVEN

Model MER8800DE0

Near Dudley, MA 01571

Aimee Z.

Job Details: 12/08/2023

Found the relay on Cntrl not working. Did a live test bake on doesnt have 240 at bake element Needs Cntrl Cwa on repair after speaks to wife

We serviced a

HOTPOINT REFRIGERATOR

Model HTS22GBPBRWW

Near Suffield, CT 06093

Mike K.

Job Details: 12/08/2023

Replaced condenser fan and verified operation.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bloomfield, CT 06002

Gary V.

Job Details: 12/08/2023

"Inspected and found inlet valve is causing water hammer in pipes on wall. Inlet valve defective, will order and return.; ordrng 1 W11513255 (Inlet valve)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ09

Near Denver, NC 28037

Ryan S.

Job Details: 12/08/2023

"Customer complained unit fan not working. Unit is a new build, found blower fan not working, replaced control board and power not getting to fan but fan trying to energize, if physically push blower wheel fan starts. Needs new fan blower. Ordering blower. Scheduled return call for 12-13-23- am ; ordrng 1 W11441128 (Blower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Torrington, CT 06790

Jimmy R.

Job Details: 12/08/2023

"Checked over unit and found freezer cooling to -20 degrees and fridge warm over 50 degrees, removed evap cover and found frost pattern good checked air flow and found no air flowing into fridge section, checked return and found filled with foam causing unit to over cool and not circulate any air. Removed foam from return vent checked air flow and unit is now cooling and operating to specs. advised customer to give unit 24 hrs so temps can regulate"

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS4

Near Springfield, MA 01108

Roger R.

Job Details: 12/08/2023

"After installing new main control found unit also has a bad wiring harness with intermittent issues not sending power to DSI board. Will need new harness ; ordrng 1 W11457191 (Harness, main)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Springfield, MA 01109

Chris B.

Job Details: 12/08/2023

Complaint that the unit is not spinning out and making loud noises. Found coins in the wash plate and clothing underneath the plate. Bad gear case and hub. Wash plate is not removable. Quoted parts and labor. Customer decided not to do the repair. Collected trip fee.

We serviced a

MAYTAG WASHER

Model MVWC200XW3

Near Springfield, MA 01109

Chris B.

Job Details: 12/08/2023

Replaced suspension and unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHX

Near Agawam, MA 01001

Mike K.

Job Details: 12/08/2023

"Fr door not closing fully on left side. Found screw had come loose interfering with slide. Tightened and did tighten with out slipping, so not stripped. Door closing fine."

We serviced a

LG RANGE

Model LRE30757ST/00

Near Springfield, MA 01118

Roger R.

Job Details: 12/08/2023

Installed new bake heater. All checks ok.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Chicopee, MA 01013

Mike K.

Job Details: 12/08/2023

"Commercial coin op unit. Unit under 3 month wp warranty per service bench.Cs complaint of unit leaking underneath.No sign of water leaking under unit, ran diagnostic test and completed fine with no leaking F5e1, lid switch fault, only error in history, cleared.Recalibrated and diagnostic cycle again fine with no leaks.Put unit on n manual test mode, filled tub fully and no leaks, drained and drained fine no leaks. Did level unit as filling water was hitting rim and could cause splashing. Other then that unit tested fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Chicopee, MA 01013

Mike K.

Job Details: 12/08/2023

"Unit under 1yr wp warranty per receipt, took photo.Cs says Mannys has been out several times and they say fr isnt getting cold enough. Measured product temp in fr at 1.9All thermistors pass in diagnostics. Icebox fan working. Bin ice level shows not full. Icemaker shows e5 error.Replaced icemaker and ran harvest and fill tests fine. Cs to monitor; used 1 W11658802 (ICE MAKER) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Wilbraham, MA 01095

Chris B.

Job Details: 12/08/2023

"Complaint that the unit is not cycling through correctly nor spinning out. Found bad slider. Replaced part and unit running normal. Used TSW10734521. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , used 1 W10734521 (SLIDER) from stock"

We serviced a

KITCHENAID M/W OTR

Model KMHS120KPS01

Near Fort Mill, SC 29715

Mitch H.

Job Details: 12/08/2023

"Tested and found that light would work intermittently. Unplugged microwave, replaced control. Reassembled, plugged unit back in. Tested, light now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlotte, NC 28216

Robert A.

Job Details: 12/08/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

JENN-AIR WALL OVEN

Model JJW3830DP02

Near Mint Hill, NC 28227

Robert A.

Job Details: 12/08/2023

"Cx complaint that the unit randomly loses power and does not respond occasionally. I inspected the unit to confirm the complaint. I found error codes: f9e0 f2e1. I check multiple component activation tests, they seems fine at the moment. The unit needs a new control board and UI panel to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Charlotte, NC 28262

Robert A.

Job Details: 12/08/2023

"Cx complaint that the unit is not drying well. I inspected the unit to confirm the complaint. I found error codes: f6e2 f4e3 f3e3. I cleared the codes and ran a service cycle, all components passed and the heater activated and produced heat.I explained to the cx the purpose of rinse aid. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Plainville, CT 06062

Chuck M.

Job Details: 12/08/2023

Customer complaint is that washer has SD error code. Inspected and found color guard sheets in drain filter. Cleared and tested showed customer it works.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near New Britain, CT 06053

Chuck M.

Job Details: 12/08/2023

Customer complaint is that dishwasher has error code F8e4 overfill. Inspected and found fill hose was dripping at inlet valve. Secured and tested. Drip stopped. Ran automatic test cycle successfully.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near New Britain, CT 06051

Chuck M.

Job Details: 12/08/2023

Installed water inlet valves. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB00

Near East Hampton, CT 06424

Jeremy B.

Job Details: 12/08/2023

Water leaking from freezer. Found defrost drain clogged. Cleared ice and cleared tube all checks ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Bloomfield, CT 06002

Gary V.

Job Details: 12/08/2023

"Inspected and found fault code for communication, attempted to reset but code still faulting, needs maintenance acu replaced, will order and return.; ordrng 1 W11410066 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Windsor, CT 06095

Gary V.

Job Details: 12/08/2023

"Arrived and found info from other ticket and part from other ticket was attached to this ticket and I arrived with wrong part, info in ticket has been corrected and will order correct part and return.; ordrng 1 W11633359 (Main acu)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/08/2023

Checked and tested microwave. No error codes. All settings and functions operating properly. Microwave operating as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/08/2023

"Removed and replaced evaporator fan motor, blade and bracket. Reassembled, fan now operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFE01

Near Charlotte, NC 28270

Jonathan J.

Job Details: 12/08/2023

Complaint unit is not cooling properly. Unit has oil flooding evaporator sounds like running water through the evaporator core. No frost pattern occurring freezer door is dented damaged as well. Unit has aluminum tubing will have to lock ring unit unit will need evaporator and compressor to fix office to call customer when parts all come in. ; ordrng 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler) and 1 W11580057 (Compressor) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11109499 (Drier) and 1 W11506619 (Coupler) and 1 W11504450 (Coupler) and 1 W11578004 (Evaporator) and 1 876765 (Tube kit) and 1 W10898074 (COUP LOKPREP SEALANT) and 1 W10913906 (Coupling) and 1 2xtimer600aluminumtubing (2xtime)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Matthews, NC 28104

Jonathan J.

Job Details: 12/08/2023

"I adjusted vent deflector vent deflector is warped and ordering a new vent, deflector and dispenser assembly. Advising customer to use rinse agent Sager agent is empty as of right the second. Unit still leaking from door when doors opened.; ordrng 1 W11412300 (Dispenser) and 1 W11545290 (Deflector)"

We serviced a

WHIRLPOOL WASHER

Model NTW4519JW2

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 12/08/2023

"I replaced tub assembly performed a control board calibration procedure tested operations abnormalities are out of balance issues occurring with tub empty. Customers comparing this machine to a direct drive washing machine. She had 20 years ago for over 20 years. Instructed customer she cannot just dump a load into this machine directly from a basket has to sortclothing based on type cotton with cotton synthetic with synthetic customer is extremely unhappy that she cannot use it like her old model that she has to load it a very certain way, or it will go out of balance. Cannot just throw everything in the tub also customer very angry that we will not haul away any of her old parts or damaged parts, customer called Whirlpool was not happy with what they told her either and hung up. No issues found with washing machine advised customer that if we come back and we find it is a loading issue that is causing washing machine to go out of balance she will be charged a diagnostics fee for coming out of $129 plus tax."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near New Britain, CT 06051

Jimmy R.

Job Details: 12/08/2023

Helped remove dryer and install new valves tested unit and all operations now working to specs

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Warren, MA 01083

Chris B.

Job Details: 12/08/2023

Replaced all parts and washer running normal. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11454372 GEARCASE

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW2

Near Newington, CT 06111

Chuck M.

Job Details: 12/08/2023

Installed basket and ran diagnostics high speed spin. Washer checked ok. Ran Quick Wash Cycle and washer checked ok. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ03

Near Newington, CT 06111

Chuck M.

Job Details: 12/08/2023

Customer complaint is that FF section was not cooling. Inspected and found evaporator fan not working. Gave fan a manual spin and it spun very weak. Replaced evaporator fan motor and it is working properly. Cooling is circulating to FF section. ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC3

Near West Springfield, MA 01089

Mike K.

Job Details: 12/08/2023

"Replaced gear assy, had to break out Washplate to remove. Replaced Washplate. Ran unit under n diagnostic cycle and leaking, recycling hose had come free. Reseated and retested fine. Agitate and spin running properly."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Charlotte, NC 28213

Robert A.

Job Details: 12/08/2023

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , and 1 W11449840 GEARCASE"

We serviced a

WHIRLPOOL OVEN

Model WFG505MOBS3

Near Charlotte, NC 28213

Robert A.

Job Details: 12/08/2023

Cx complaint that the units outer glass has shattered. I inspected the unit to confirm the complaint. The home does not have electricity at the moment so I could not test the functions. The outer glass door needs to be replaced to resolve the issue. I quoted the cx for the repair.; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Sutton, MA 01590

Aimee Z.

Job Details: 12/08/2023

"Cust had video for leak not a drip stream.Found the dishwasher was leaning to left, and leaning forward.Also found the vent didnt come on at end diagnostics.; ordrng 1 W11649995 (Air vent)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Medfield, MA 02052

Aimee Z.

Job Details: 12/08/2023

Installed new wash pump and heater Filled water washed 5 mins and drained Complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Franklin, MA 02038

Aimee Z.

Job Details: 12/08/2023

Installed new gasket complete

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 12/08/2023

"Installed new latch,water valve and Cntrl. Ran diagnostics Also tested components latch and agitation and spinCompleteAdvised customer over load washer cut back a little"

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Attleboro, MA 02703

Aimee Z.

Job Details: 12/08/2023

"Cust complaint black stuff on clothing. found spin basket had a ring around , removed tub ring.The outer basket had a ring of black junk.Cleaned off and filled tub with hot water and a affresh tab. To clean ring on spin basketAdvised Cust every 30 washes to put washer on bulky and run a tub clean with hot water ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Southington, CT 06489

Jimmy R.

Job Details: 12/08/2023

"Installed new tub and the door latch had cracked when closing the door, will order a new latch and return with part ; ordrng 1 W11545309 (Latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Charlotte, NC 28216

Robert A.

Job Details: 12/08/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Southington, CT 06489

Jimmy R.

Job Details: 12/08/2023

"Checked cover unit and found leds on right side of unit and on the top all out, found led modules faulty. Replaced all modules with new light kits and lights are now operating properly, parts and labor covered under s code ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Wolcott, CT 06716

Jimmy R.

Job Details: 12/08/2023

"Checked over machine and found unit shaking and moving all over the floor when washing and when spinning, checked level and found unit shaking back and forth due to legs not down and touching the floor. Leveled machine and recalibrated control ran a wash cycle with towels and unit is now spinning and washing properly. Adjusted drain hose to stop from shaking and hitting machine advised customer on loading even loads and using a deep water cycle to help move the clothes around better. All operations are now working to specs"

We serviced a

GENERAL ELECTRIC WASHER

Model GTW465ASN1WW

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 12/08/2023

"Checked over unit and found left side if washer lid rusting out, customer had received the lid from General Electric. Replaced lid and checked over all operations, unit is washing and working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/08/2023

"Tested unit and found when plugging unit back in washer would go right to a drain cycle and never stop, canceled out cycle and ran a diagnostics checked for errors and found no codes, ran a calibration to reset control and unit went thew properly. Advised customer when plugging unit in it will take a few second to activate cntrls this is normal also if needing to cancel out the cycle you have to hold the cancel button until you hear it click or drain customer was not holding cancel long enough. Ran a wash and spin checked all functions and unit is now operating to factory specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 12/08/2023

"Complaint right hand door staying open popping open whenever left-hand door is closed. I found complaint true only fix is for customer to open and close the doors properly by first opening the right hand door then the left-hand door with the mullion strip on it first then closing the left-hand door first, then closing the right hand door last. Improper closure of the door will cause the mullion strip to pop the right hand door open slightly allowing for door to stay open unless customer gives it a secondary push to close it the rest of the way. No additional issues found no fix for the issues, except for opening and closing the doors in that specific order. Unit is leveled properly and installed properly"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Matthews, NC 28105

Jeff L.

Job Details: 12/08/2023

Replaced all parts unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE and 1 W10734521 SLIDER

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Matthews, NC 28105

Jeff L.

Job Details: 12/08/2023

Found agitator loose I tightened back down advanced appliance was out here prior to us and replaced the agitator did Not see any issues with agitator just wasnt secured all way down to gear case shaft. Unit ran and checked okCall complete

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Matthews, NC 28105

Jeff L.

Job Details: 12/08/2023

"Found unit not level, so I leveled it back up also found fault code F0 E2 oversuds advised customer how to clean washer and also advised to use 2 tablespoons of soap only. Ran unit all operations are fine. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlotte, NC 28270

Jeff L.

Job Details: 12/08/2023

Replaced damper assembly unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

KITCHENAID WINE COOLER

Model KUWL314KSS00

Near Charlotte, NC 28270

Jeff L.

Job Details: 12/08/2023

"Could not get any racks out of unit and I also found broke wires coming from side of wall cabinet. Yes, I I know how to remove shelving even directions on service matter how to remove racks. Not one rack would come out and the screws holding the door on had no head meaning just a rivet head. I spoke with Drew at whirlpool tech support he sent it up to engineering and they may or may not reach out. This particular unit had many problems for the record I had the customer try and remove the racks as well and could not. Has been sent to review for replacementSR#7737977620 (Drew)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28216

Robert A.

Job Details: 12/08/2023

"Cx complaint that the unit is knocking heavily while it runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues, I did hear the knocking noise from the rear panel. I checked the rear panel, it was crooked creating the knocking noise. I corrected the rear panel position and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Charlotte, NC 28214

Robert A.

Job Details: 12/08/2023

"Cx complaint that the unit is leaking gas. I inspected the unit to confirm the complaint. I found the gas off, I turned on the gas and tested the burners. All the burners work, I used my gas detector to check for any clear leaks. When I turned the burners on then turned them off, I found no leaks, I only found residual gas detected when I put the gas detector head directly on the burner. The cx may have not fully closed the the valve when finishing the use of a valve. The unit is working as designed. Cx wanted a quote for an applicable part for the repair, I suggested a manifold if anything."

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Marlborough, CT 06447

Jeremy B.

Job Details: 12/08/2023

Customers complaint is washer not spinning out. Customer trying to wash a unbalanced load consisting of 1 set of flannel sheets and 1 set of normal light fabric sheets causing machine to go off balance. This is the same thing explained in last service visit. Explained there would be a service call fee as this isnt a rework but customer declined.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near East Hartford, CT 06118

Jeremy B.

Job Details: 12/08/2023

Installed new icemaker. Please allow 24hrs for production ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 12/08/2023

Customers complaint is the washer is leaking. Tested several times and found the drain hose backing up while machine drains. Customer must clear drain.

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW1

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 12/08/2023

Installed new control. Ran self test all checks ok. ; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Westfield, MA 01085

Mike K.

Job Details: 12/08/2023

"Cs is getting f9e1 drain issue. Unit pulled out on arrival, cs had cleaned drain hose. no water in unit. started a cycle and keeps running drain pump until errors out.In diagnostics f9e1 is only error on n history, cleaned and went through cycle. Completed and tried normal cycle again. Went through cycles fine. Let run for 15 minutes, cancelled and drained fine. Ran two more times. Only thing noticed was on the water inlet assy above the internal drain loop it was filled with mold. That does not connect to air hole, on top of intake, looks to be sealed and doesnt interfere with drain operation.Collected for labor and saved estimate for control if continues to reoccur."

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Westfield, MA 01085

Mike K.

Job Details: 12/08/2023

Replaced manifold and installed missing pieces.

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Westfield, MA 01085

Mike K.

Job Details: 12/08/2023

"Unit beeping when trying to start cycle, works intermittently. Did same in testing, not sensing lid closed. F5e4 not sensing lid opened between cycles, cleared history. Ran diagnostic cycle and worked in testing.Quoted for lid lock/labor, approved.Replaced lid lock and ran diagnostic cycle fine. Started and stopped normal cycle multiple times with no issue, opening/closing lid multiples times.Instructed cs that unit still will just beep if pressing start and not holding it down for a second, to not confuse it with still failing.; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

GE WASHER

Model GTW220ACK6WW

Near West Hartford, CT 06117

Chuck M.

Job Details: 12/08/2023

Customer complaint is that washer is not spinning out clothes properly. Inspected and found gear case leaking and belt worn out

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Hartford, CT 06112

Chuck M.

Job Details: 12/08/2023

Installed light socket and tested. Checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Ellington, CT 06029

Gary V.

Job Details: 12/08/2023

Installed doors and tested fine.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Ellington, CT 06029

Gary V.

Job Details: 12/08/2023

"Arrived and found power outlet problem has not been fixed, customer needs to correct problem with outlet before we replace parts.; saved tckt"

We serviced a

ELECTROLUX DRYER

Model EFME627UIWI

Near Somers, CT 06071

Gary V.

Job Details: 12/08/2023

"Inspected and found motor and blower and housing all sheared apart, quoted and they will call."

We serviced a

GE WASHER

Model GUD27ESSM1WW

Near Somers, CT 06071

Gary V.

Job Details: 12/08/2023

"Inspected and found unit flashing and non responsive, did a factory reset and cycled, unit tested fine now."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, NC 28270

Jeff L.

Job Details: 12/08/2023

Upon arrival there was no evaporator fan motor running. After replacing the fan motor unit ran and checked ok. Cut ice maker on and cycled it.Call complete; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 12/08/2023

Returned to install inlet hose. Ran unit after install no leaks detected. Verified proper operation.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Mount Holly, NC 28120

Ryan S.

Job Details: 12/08/2023

Returned to install new control board. Installed new board. Ran bake and unit now preheating and open as designed.

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Gastonia, NC 28054

Ryan S.

Job Details: 12/08/2023

Customer complaint of no heat. Found element had open short. Replaced heating element from ts. Ran unit and unit now heating and element cycling on and off at proper temps. Showed customer. Verified proper operation. ; used 1 279838 (ELEMENT) from stock

We serviced a

ROPER WASHER

Model RTW4640YQ1

Near Gastonia, NC 28054

Ryan S.

Job Details: 12/08/2023

Foudn unit has bad suspension. Rods have too much bounce. Ordering suspension. Quoted 315.87(-20 for magnet) collected via check . Scheduled return call for 12-14-23 pm. ; ordrng 1 W10780048 (Suspension)

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