Service History 211 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Agawam, MA 01001

Mike K.

Job Details: 08/17/2023

"Replaced fan and icemaker assy. Unit has been off so starting at room temp, advised should get back to temp this evening. Cs to monitor; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER and 1 WPW10464673 EVAP MOTOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Westfield, MA 01085

Mike K.

Job Details: 08/17/2023

"Unit is under 1yr wp warranty per service bench. Cs heard loud noise in fr and had stopped cooling, now it has started to freeze again and noise gone. Fr is empty other than an ice tray. Conpressor/fans running. Measured 18 in freezer and dropping after cs opened to describe what happened. couple minutes it was at 13 and still dropping. Went into diagnostics, verified fan operation. Turned on heater and verified defrosting. Removed evap cover and cleared remaining ice by fan no other build up on evap. Doors sealing fine"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Cornelius, NC 28031

Mark C.

Job Details: 08/17/2023

Found installation brackets to be installed incorrectly. Installed trim the proper way unit is fully operational.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Charlotte, NC 28226

Robert A.

Job Details: 08/17/2023

"Cx complaint that the unit is making loud noises while it runs. I inspected the unit to confirm the complaint. I found an error FAE2, I cleared the code and ran a service cycle. All components passed with no issues. The cx did witness the suspected noises during the service cycle a few times. The motor does seem to run a little louder than normal. Im ordering a new sump assembly to resolve the issue.; ordrng 1 W11416362 (Sump motor assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 08/17/2023

"I found water reservoir in fresh food zone was frozen over completely. I defrosted and thawed out reservoir cycled icemaker test, 45 water and icemaker self test 44. No issues. Advise customer not to put any food at least 1 inch in front of temperature sensor minimum. Also advise customer not to place any food debris or food items directly in front of air baffle vent. Also advise customer not to set temperature below recommended setting as it may cause reservoir to freeze over again."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/17/2023

I replace previously ordered parts tested operations timer is now no longer locked up spin smoothly. No additional issues found with dryer at this time.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/17/2023

Replace valve tested operations make sure water is dispensing just fine from both valves noted show issues found.

Near Gastonia, NC 28054

Jeff L.

Job Details: 08/17/2023

Took drug test

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Indian Trail, NC 28079

Jeff L.

Job Details: 08/17/2023

Found ice maker bad needs to be replaced it would not cycle at all. Customer is calling whirlpool to see if they will cover repair cost because the service call was put in before warranty expired. Whirlpool covering cost of P and L..Customer spoke with Desiree..Part needed (ice maker); ordrng 1 W11546935 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW07

Near Matthews, NC 28104

Jeff L.

Job Details: 08/17/2023

Replaced evaporator fan motor unit ran and checked ok(Call complete)

We serviced a

KITCHENAID REFRIGERATOR

Model KURR314KSS00

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/17/2023

SR#7737113412 (Brandon)Found left front leg hole rounded out with no threads no way to level the machine because leg just keeps falling out. There is no parts for the frame. Spoke with tech support to document units problem and they are gonna change out unit.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Torrington, CT 06790

Ruben C.

Job Details: 08/17/2023

Replaced control panel tested operation normal the normal button is functioning now ran diagnostics normal

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Farmington, CT 06032

Ruben C.

Job Details: 08/17/2023

Checked unit found gasket off and stretched gave cust estimate for door seal

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Farmington, CT 06032

Ruben C.

Job Details: 08/17/2023

Checked unit getting low voltage from control to motor ordering control and motor ; rqstng P&A on 1 W11085683 (Motor assy) and 1 W11305303 (Control)

We serviced a

MAYTAG RANGE

Model MER8800FZ1

Near Wingate, NC 28174

Jonathan J.

Job Details: 08/16/2023

Complaints oven will not get hotter than 315?. I found big element had failed. Unit has a 10 year warranty sticker for all elements. No additional issues found in Replaced Beacon element tested operations everything working fine.; used 1 W10779716 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Sharon, SC 29742

Mitch H.

Job Details: 08/16/2023

Tested and found compressor locked up. Attempting to start but pulling 14 amps and clicking off. Compressor covered under 60 month sealed system warranty. Ordering compressor kit.; ordrng 1 W11370574 (Compressor kit) and 1 2Xtime (2X time)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Shrewsbury, MA 01545

Angel R.

Job Details: 08/16/2023

"Found heating element not working, no continuity. office should have it but not showing on iPad. ; rqstng P&A on 1 W11536143 (Heater)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Enfield, CT 06082

Gary V.

Job Details: 08/16/2023

"Inspected and found evap parts not allowing defrost and evap motor bound up in ice, quoted for repair and they will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Agawam, MA 01001

Mike K.

Job Details: 08/16/2023

"Rf is warm , fr is at 30.. compressor running.Found full pattern on evap and ice build up in upper left. Evap Fan is running slow. Verified 120vac to fan.Preserving fan. Also found icemaker coating is flaking so ordering icemaker.; ordrng 1 WPW10464673 (Evap motor) and 1 4317943 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Charlotte, NC 28216

Robert A.

Job Details: 08/16/2023

Cx complaint that the units FC door gasket is coming loose. I inspected the unit to confirm the complaint. The unit is cooling fine. The gasket came out of position. I secured the gasket position and tested th unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Matthews, NC 28105

Jeff L.

Job Details: 08/16/2023

Found evaporator frosted up. Defrosted unit down and out into service diagnostic mode. Found bad heat probe need to order heat probe and will return 8-23-23Customer may arrive at home shortly after 8 amPart#W11611126; ordrng 1 W11611126 (Heat probe)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Charlotte, NC 28270

Jeff L.

Job Details: 08/16/2023

Replaced lid strike and when shutting the lid it has a little catch on the frame before it goes down in lock advised customer to use for a while and see if spring on lid strike loosens up. Unit ran and checked ok(Call complete); used 1 W11457841 (Lid strike) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Worcester, MA 01603

Amanda R.

Job Details: 08/16/2023

Replaced all parts tested dispensing ice normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Troutman, NC 28166

Mark C.

Job Details: 08/16/2023

Unit has a dent in the fresh food section door. This is an unoccupied newly constructed home.; ordrng 1 LW10912135 (Door) and 1 W11223753 (Nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDB09

Near Worcester, MA 01602

Amanda R.

Job Details: 08/16/2023

"Comp,aint that didnt freeze until Tuesday night and was making a loud noise Tuesday noise stopped and cooling and freezing normally today original complaint was that milk spoiled and temp rose to fifty in ff section but freezer was fine"

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW1

Near Worcester, MA 01606

Chris B.

Job Details: 08/16/2023

Replaced all parts and washer running normal. Ran two diagnostic and a calibration cycle and all working normal.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 WPW10427633 SHIELD

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Tolland, CT 06084

Jeremy B.

Job Details: 08/16/2023

"Customers complaint is microwave not powering on. Said they opened the door and it went out. Needs new interlock, fuse, and filter ; ordrng 1 W11213912 (Interlock) and 1 W11213913 (Filter) and 1 W10138793 (Fuse)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Denver, NC 28037

Mark C.

Job Details: 08/16/2023

"Upper rack has broken adjusters and is missing many pieces. ; rqstng P&A on 1 W10712395 (Adjusters) and 1 WPW10082649 (Cup holder), ordrng 1 W10919676 (Clip)"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPS8

Near Troutman, NC 28166

Vincent O.

Job Details: 08/16/2023

Installed new control and panel. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model LHW0050PQ2

Near Southwick, MA 01077

Mike K.

Job Details: 08/16/2023

"Older stacked front load washer. Was able to get unit to fill, agitate, drain fine, door locks, spins, took several attempts, but unit did each.Unit intermittently stops mid cycle start light blinking and did that for me as well. Can just hit start and it starts again.Intermittent failure wed be looking at control first, unfortunately is nla, confirmed by office."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near West Hartford, CT 06110

Chuck M.

Job Details: 08/16/2023

Customer complaint is that water was still coming through diffuser area. Found diffuser will break when removed. Ordered diffuser. ; ordrng 1 W11188815 (diffuser)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW0

Near Enfield, CT 06082

Gary V.

Job Details: 08/16/2023

"Inspected and found Gearcase broken, quoted and they will call."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near South Windsor, CT 06074

Jeremy B.

Job Details: 08/16/2023

"Found adjusters broken at top rack. Installled truck stock adjuster kit but it had two right adjusters and not a left. Will reorder. ; ordrng 1 W10712395 (Adjusters), used 1 W10712395 (ADJUSTER) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near South Windsor, CT 06074

Jeremy B.

Job Details: 08/16/2023

Washer not draining. Found broken wire at drain pump and wire cover broken. Repaired wire all checks ok will order and replace harness and pump. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Pump)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Charlotte, NC 28216

Robert A.

Job Details: 08/16/2023

Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and ran two service cycles. I did not identify any leaks at all. I did check under the unit and seen I small amount of water accumulated near the rear right foot. The cx has an imbalance issue before which may have contributed to the small leak. I Installed the drip pan the cx purchased and calibrated the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Manchester, CT 06040

Jeremy B.

Job Details: 08/16/2023

Customers complaint is after wash completed they open door and water drips out of vent. Recommend using rinse aid and will replace vent. ; rqstng P&A on 1 W11545290 (Deflector) and 1 W11545539 (Gasket) and 1 W11649995 (Vent assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/16/2023

"Checked and found ice forming around inside top of door and cabinet. Checked door gasket, sealing properly around full perimeter of door. Can feel a slight give on inside liner of door near the top. Door has a void in the insulation. Ordering freezer door. Advised customer that door would be shipped directly to her and she would need to inspect door for damage and call office to schedule return visit.; ordrng 1 LW10913113 (Freezer door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C5EXY00

Near Gastonia, NC 28056

Ryan S.

Job Details: 08/16/2023

Customer complained of minor leak on bottom of ref on left side. Took off bottom panel and found larger water line leaking at fitting. Replaced fitting from ts part. Reassembled and ran water and icemaker. Unit not leaking now. Verified proper operation. ; used 1 WP2300868 (FITTING 5/16-5/16) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/16/2023

"Customer complained bottom of oven was sticking out. Took off door and bottom vent to show customer unit is properly installed. The vent is the part they thought was sticking out. Informed customer frame is behind vent and unit is properly installed , showed customer unit can be pushed back any further and referenced pictures taken before work. Customer understood once she saw the vent come off and saw the actual frame of the unit. Customer was satisfied with explanation."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/16/2023

"Customer complained unit stop cooling , customer had cut off unit. Upon arrival started unit up and compressor started, found no frost pattern, found Freon had leaked out for the most part. Had very low pressure. Barged with nitrogen to check for leaks. Checked for leaks with bubble test around compressor and everyone in back of u it. No leaks detected. Checked evap in refrigerator side and checked lines going to evap in ref, no leaks on visible lines, checked freezer evap with bubble test and no leaks found. Bubble tested around hinges to check for possible leaks there no bubbling up. Rechecked several points and can no find leak , think leak is in frame in lines going to ref evap but cant reach. Sr# 7737107436 techline said to put in 140 psi nitrogen and check levels of compressor no leaks still found. Got levels hooking up and found low side had vaccum -19 to 21psi and high side had 21-22psi the standing or equalized pressure was 10psi. Techline put unit up for review. Informed customer whirlpool will contact with further information per review."

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Westfield, MA 01085

Mike K.

Job Details: 08/16/2023

"Unit under 1yr wp warranty per service bench.Unit will not turn on. No voltage at terminal, no voltage at outlet. Lower right breaker on left breaker box was tripped, reset and drier running. Allowed to run on high heat timed dry for ten minutes with no issues. Heating fine. Possible weak breaker, but unit is testing ok.Also complained of loads not being dry when done, explained sensor can be fooled, can run timed dry. Also keep filter and vent clear."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Westfield, MA 01085

Mike K.

Job Details: 08/16/2023

"Clock has been repeatedly resetting itself, mainly occurre for about a weeks time and then has been working properly since. No error in history.Moved unit out and moved power cable, no interruption to clock operation. Being intermittent ordering control. Office to contact cs when part and authorization come in to schedule return.; ordrng 1 W11544349 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Britain, CT 06053

Chuck M.

Job Details: 08/16/2023

Customer complaint is that replace filter light would not turn off. Inspected and found container underneath filter door was wedged against door. Removed container and replace filter light went out. Tested filter door multiple times and it checked ok. Filter shows 100% remaining. Advised customer to leave filter door clear from items being against it. ; dspstn on spec-tagged invntry: 1 EDR2RXD1 WATER FILTER

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Waterbury, CT 06710

Jimmy R.

Job Details: 08/16/2023

"Ran washer thew a diagnostics and found error F0e2 over suds ran step 12 and checked all operations and unit went threw properly. Ran wash cycle and notices subs building in tub and dispenser dripping water, removed dispenser and found not syphoning detergent and water due to clogged found when filling water would over flow and leak out, cleaned dispenser and water is now draining. Ran a drain and spin and found unit draining water and spinning out advised over sudsing will shut unit off and not allow it to spin out advised using Clean cycle once a month to clean out tub and dispenser.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

GE WASHER

Model GUD27ESSM0WW

Near Windsor Locks, CT 06096

Gary V.

Job Details: 08/16/2023

"Inspected and found drive belt came off drive pulley, reinstalled belt temporarily and will order new belt and return to install. **Returning tech, needs windex cleaner to clean motor and drive pulleys of grease and debris**.; ordrng 1 WE12X27300 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Windsor, CT 06095

Gary V.

Job Details: 08/16/2023

"Arrived and customer speaks Spanish and had Home Depot dispatch call, but she has extended warranty with Home Depot and shes going to call Home Depot back and have them dispatch under extended warranty. Saved ticket as needing freezer glide kit, needs part number w11658402 glide kit"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Simsbury, CT 06070

Gary V.

Job Details: 08/16/2023

"Installed parts listed and cycled, tested fine."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PHLT219SCBB

Near Agawam, MA 01001

Roger R.

Job Details: 08/16/2023

Found unit has a bad sealed system . Due to age and condition customer chooses to replaced unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Holden, MA 01520

Angel R.

Job Details: 08/16/2023

Found FC hinge missing two screws and slightly bent causing door to sit bowed and warm air to go in. Will order new hinge and screws. ; rqstng P&A on 1 WP2261963 (hinge-door) and 2 WP489497 (screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW00

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 08/16/2023

Heavy ice build up on evap. Thawed ice and found faulty defrost control. Will order and replace. ; rqstng P&A on 1 WPW10352689 (Defrost control) and 1 WPW10392132 (Thermostat)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Shrewsbury, MA 01545

Angel R.

Job Details: 08/16/2023

"Installed pump, tested ok and no leaks.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP"

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Franklin, MA 02038

Angel R.

Job Details: 08/16/2023

"Ran diagnostics found F2E1 stuck key, F7E1 basket speed fault. Tested ok but Gearcase sounds pretty worn out, possible friction causing speed fault. Emailed customer quote, they will most likely buy a new washer as this one is 7 years old he says."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/16/2023

"Found unit is not covered under warranty. Receipt customer provided is for a dishwasher. Unit has been taken apart and lid lock, strike, and control will need to be replaced. Customer would prefer to buy new. ; dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/16/2023

Found off balance load errors causing water to remain on clothes at end of cycle. Ran diagnostics and verified proper operation of all components. All components check good. All functions check ok.

We serviced a

KITCHENAID FREEZER

Model KBSD602ESS01

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/16/2023

Replaced control board and LED modules. All lights and all other components and functions operating properly.

We serviced a

WHIRLPOOL WASHER

Model WFW94HEAC2

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/16/2023

Unable to duplicate complaint at this time. Unit is draining properly at this time. Verified pressure switch is active and hose is clear. Drain pump sounds normal. Verified drain trap is clear. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/16/2023

Installed new design tub ring and ran cycle through diagnostic

We serviced a

MAYTAG DRYER

Model MGD6230HW

Near Milford, MA 01757

Aimee Z.

Job Details: 08/16/2023

Installed new us and tested complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/16/2023

Installed new control and panel. Ran self test all checks ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Denver, NC 28037

Mark C.

Job Details: 08/16/2023

Installed new inlet assembly and nut making sure to clean the scale from the sealing surface. Unit is fully operational with no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVY00

Near Lincolnton, NC 28092

Mark C.

Job Details: 08/16/2023

Units fresh food door switch gets stuck in the closed position periodically due to a faulty switch. Units ice dispenser will not activate units paddle opens the chute and activates the light. Units water dispenser works perfectly. Found the auger motor to be stuck bumped motor using a socket unit is fully operational. Quoted 298.52; ordrng 1 W11384469 (Switch)

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS9

Near West Springfield, MA 01089

Mike K.

Job Details: 08/16/2023

"Wheels broke on adjuster. Quoted for adjuster/labor, approved. Replaced adjustor and operating fine. ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF3

Near Ludlow, MA 01056

Mike K.

Job Details: 08/16/2023

"Installed kit and replaced icemaker, unit was to thaw. Cs to monitor; dspstn on spec-tagged invntry: 1 243297613 ICE MAKER"

We serviced a

WHIRLPOOL RANGE

Model KOSE500ESS20

Near Suffield, CT 06078

Gary V.

Job Details: 08/16/2023

"Inspected and found f2e1 fault, stuck key on ui panel, will order part and call when part becomes available.; ordrng 1 W11600651 (Ui panel/ stainless)"

We serviced a

ADMIRAL FREEZER

Model WZF56R16DW00

Near Somers, CT 06071

Gary V.

Job Details: 08/16/2023

"Inspected and found control box showing over temp, measured 3 degrees in freezer, showing cooling is correct, internal defect in control box. Will submit estimate and call.; rqstng P&A on 1 W11382528 (Control box), states that autho needed"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Charlotte, NC 28217

Robert A.

Job Details: 08/16/2023

"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. The unit is getting 243v, the element has a break and needs to be replaced. The unit needs a new element to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC.; ordrng 1 WP3387747 (Element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Charlotte, NC 28209

Robert A.

Job Details: 08/16/2023

Cx complaint that the FC door has trouble closing. I inspected the unit to confirm the complaint. I found the FC door rubs the floor of the FC. I adjusted the FC door from the top hinge and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MGD6500MBK1

Near Charlotte, NC 28207

Robert A.

Job Details: 08/16/2023

"Cx complaint that the unit is not tumbling. I inspected the unit to confirm the complaint. I found the belt torn, I replaced the belt with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 661570V (BELT) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSD2957AEW

Near Charlotte, NC 28273

Robert A.

Job Details: 08/16/2023

"Cx complaint that the unit was not cooling and building ice in the FC. I inspected the unit to confirm the complaint. The unit was off and completely thawed when I arrived. I plugged in the unit and let it run for 20min, the unit began to cool with a consistent frost pattern. The unit had a defrost issue and needs a new defrost sensor and heater. I quoted the cx for the parts and collected the service call fee by CC.; ordrng 1 WP61006199 (Defrost heater) and 1 WP67005457 (Heater clip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near New Britain, CT 06053

Chuck M.

Job Details: 08/16/2023

Customer complaint is that refrigerator is not cooling. Inspected evaporator section and found no frost pattern. Ice ball in upper right hand corner. Compressor and fans are running. Ordered compressor and couplers. Unit is r600a. ; rqstng P&A on 1 W11580057 (Compressor) and 2 W11506619 (Coupler)s and 1 W11578570 (Coupler)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Prospect, CT 06712

Jimmy R.

Job Details: 08/16/2023

"Checked over machine and found door not closing properly and hitting when trying to close it, found left side of machine had dropped down making door hit side of the cabinet not allowing it to close, removed lower access panel and found leg screwed up into machine relieved unit and added shims under frame to stop from moving checked door and unit is now closing and operating to specs"

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Southbridge, MA 01550

Amanda R.

Job Details: 08/16/2023

Not leaking from washer it is leaking from the dryer

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Thompson, CT 06255

Amanda R.

Job Details: 08/16/2023

Replaced Ui tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Clover, SC 29710

Mitch H.

Job Details: 08/16/2023

Checked and inspected doors. Found both refrigerator door gaskets no longer sealing. Magnets weak. Ordering both door gaskets.; ordrng 2 W10830277 (Refrigerator door gasket)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 08/16/2023

"Checked and found filter housing broken, filter will not come out. Removed and replaced filter housing, installed filter, tested, operating properly."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 08/16/2023

"Replaced dryer knob. Tested, operating properly."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/16/2023

"Entered diagnostics. Only stored error code was an off balance error. Ran automatic test cycle, completed correctly. Ran manual tests for agitate and spin, no issues found. Ran calibration. Talked to customer, he said that they were running a load with only one blanket in wash and it didnt spin properly. Instructed customer on washer operation and correcting off balance condition. Washer operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/16/2023

"Removed and replaced freezer door and evaporator fan. Entered diagnostics, ran test 44 and 45 for ice maker and water valve. Ice maker cycled and returned to home position correctly, water valve activated and filled correctly. All functions and components test properly. Left new shelf with customer, she will decide where she wants it in refrigerator."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Belmont, NC 28012

Ryan S.

Job Details: 08/16/2023

Retuned to install parts ordered. Installed new gasket and reassembled unit. Verified proper seal.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC2

Near Belmont, NC 28012

Ryan S.

Job Details: 08/16/2023

Returned to install parts ordered. Installed capacitor and then control Board. Plugged unit in and ran service mode. All functions working properly and spin not engaging except when prompt by component activation or normal operation. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 08/16/2023

"Customer complained unit wont lock. Ran service mode and found lid lock error. Ran service mode and found lid lock just keeps trying to lock on 3rd selection but wont lock. Replaced lid lock from pre id ts. Ran service mode and unit now locking and running spin and agitate functions, valve and pump functions also working in service mode. Verified proper operation. Unit out of warranty but has P&L authorization. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Cherryville, NC 28021

Ryan S.

Job Details: 08/16/2023

Customer complained lid cracked and broken. Causing unit to not start intermittently. Confirmed customers complaint. Ordering lid and both hinges informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11101059 (Lid) and 1 WP8563965 (Hinge arm) and 1 WP8572974 (Hinge arm)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS22

Near Charlotte, NC 28278

Robert A.

Job Details: 08/16/2023

"Cx complaint that the unit is still making the noise. I inspected the unit to confirm the complaint. 5 seconds into a MW cycle I heard the noise, a light hissing sound. Its coming from behind the UI area. I pulled the unit out to identify the sound, but the UI stopped working. I cycled the power multiple times to restore power and still nothing from the UI. Im ordering a MW control, MW blower motor and UI control to resolve the issue.; ordrng 1 W11578579 (Inverter board) and 1 W11325603 (Control board) and 1 W11344874 (Blower motor) and 1 W11600321 (UI panel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KBL1

Near Charlotte, NC 28214

Robert A.

Job Details: 08/16/2023

Cx complaint that the units insulation near the kickplate is loose. I inspected the unit to confirm the complaint. I found the kickplate piece was not secure causing the insulation to be loose as well. I secured the kickplate and insulation and tested the door opening multiple times to make sure the insulation and kickplate stayed in place. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Marshville, NC 28103

Jonathan J.

Job Details: 08/16/2023

"Complaint wash machine, making a loud, squealing noise I found drive belt was slipping was loose cause of noise. I replace drive belt test of operations no additional issues found with washing machine at this time. No error codes in fault history; used 1 WPW10006384 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB03

Near Unionville, NC 28110

Jonathan J.

Job Details: 08/16/2023

"Complaint not make a nice big bowl of ice forming on the side of the door. I found heavy frost. Whats the cost of icemaker not working heavy frost developed on icemaker bell arm, causing icemaker to think that the bin was full of ice. No parts needed. I reformed the door gasket by heating it up and verified doors now producing a tight seal door gasket was not sealing properly, causing frosting issue and bowl of ice to form on the side of the door."

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Monroe, NC 28110

Jonathan J.

Job Details: 08/16/2023

Complaint making horrible noise during spin in education cycle. I found rotor nut had come loose. I tightened screw tested operations perform DLMS calibration. No additional issues found. No error codes in history either.

We serviced a

WHIRLPOOL DRYER

Model WGD5300WW0

Near Springfield, MA 01109

Roger R.

Job Details: 08/16/2023

Found unit had a failed thermal fuse on blower output. Quoted 39.99$ for part and$199 labor. Installed and tested okay. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

GE RANGE

Model jgb870def1ww

Near Springfield, MA 01118

Roger R.

Job Details: 08/16/2023

"Found lower oven has a broken igniter due to a warped lower deflector panel. Quoted 89.99 for panel and 89.99 for new lower over igniter. Will order both and office will call when available to reschedule for install. ; ordrng 1 WB34X20443 (Deflector, oven) and 1 12400035 (IGNITOR FLAT)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Avon, CT 06001

Chuck M.

Job Details: 08/16/2023

Customer complaint is that refrigerator was not cooled. Ice melted in container and frost buildup in freezer around door. Condensation in FF section. Inspected and found left door does not close smoothly due to mullion not lining up with control housing when right side door is closed. Found control housing not flush to liner and screw hole stretched. Ordered light and control housings. ; ordrng 1 W11516524 (Light housing) and 1 WPW10453580 (Control housing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Avon, CT 06001

Chuck M.

Job Details: 08/16/2023

Customer complaint is that refrigerator was not cooling properly. Inspected and found freezer door was not closing properly. Found ice and frost buildup in freezer. Ice block underneath door and basket. Cleared ice and door is closing properly. Allow time for unit to stabilize and reach proper temperature.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hartford, CT 06114

Chuck M.

Job Details: 08/16/2023

Customer complaint is that washer does not drain. Inspected and found error code F9e1 long drain. Ran manual drain and drain pump is obstructed or broken. Quoted customer for P&L. Customer will not repair at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Hartford, CT 06106

Chuck M.

Job Details: 08/16/2023

Customer complaint is that refrigerator was not cooling. Inspected and found ice obstructing evaporator fan. Cleared ice and fan is running properly. Advised customer to allow time for unit to stabilize and reach proper temperature.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Meriden, CT 06450

Jimmy R.

Job Details: 08/16/2023

Tested unit and found washer would not finish a wash cycle leaving water in tub and clothes wet. Checked for errors and found locking error found strike broken replaced and recalibrated unit. Ran quick wash cycle and unit went threw and is now operating to specs

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS00

Near Southington, CT 06489

Jimmy R.

Job Details: 08/16/2023

Installed new inner door glass due to old glass had broken checked over all operations and unit is now working to specs

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/16/2023

Found glass broke and piece behind it. Ordered glass door for a good repair.PART#W10877562Scheduled for 8-23-23; ordrng 1 W10877562 (Glass door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Springfield, MA 01109

Roger R.

Job Details: 08/16/2023

Found unit not connected to water and the ice maker calling for water and activating the water solonoid. Instructed on hookup and usage.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Springfield, MA 01109

Roger R.

Job Details: 08/16/2023

Unit working properly. Found error code for lid lock error but lock working at this time. Recommend replacing lid lock assembly. Will order and return to install; ordrng 1 W11513248 (DOOR LOCK)

We serviced a

WHIRLPOOL MICROWAVE

Model JMW2430DS03

Near Charlotte, NC 28226

Jeff L.

Job Details: 08/16/2023

Replaced UI board checked all operations. Unit ran and checked ok(Call complete)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Cherryville, NC 28021

Ryan S.

Job Details: 08/16/2023

"Retuned to install suspension. Reassembled unit and ran calibration and then ran component activation , running unbalance detection and then high speed spin. Showed customer unit spinning at high speed . Unit verified working properly."

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