Returned to install part ordered. Installed new blower fan. Ran unit to test function and fan now working properly and verified unit working as designed. ; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR

"Tested unit and found washer had started to not go threw a wash cycle and was not letting customer start the unit, ran diagnostics and found no errors ran machine thew a auto test cycle and unit went threw as designed, ran a quick wash cycle and found unit banging in the cabinet some, leveled up unit so tub was even let unit finish the wash cycle and all operations are now working to specs"

"Upon arrival lid was latched power was completely often unit would not power on no flashing green LED on board or user interface. I found sensor had completely failed, causing issue loading sensor, also found error codes F3e3 f3e5 I cleared codes performed a DLMS calibration cycle after replacing all previously ordered parts. No additional issues found unit is powering up and washing laundry with no further issues."

Installed new control and dryer not powering on. The start button needs new control and panel. ; ordrng 1 W11544347 (Control UI) and 1 W11527561 (Control) and 1 W11644684 (Comtrol)

Customer complaint is that range makes random chimes. Ran diagnostics and no error code were present. Could not duplicate issue.

"Installed all new parts and ran washer thew a wash and spin, checked all operations and unit is now locking and working to specs"

"Tested washer due to unit going off balance and walking on customer checked for errors in diagnostics and found F5e4 lid not open between cycles let unit run thew a calibration and unit went threw properly. Ran unit on a quick wash cycle and found machine spinning and operating normally, advised customer on loading unit with Even wash loads and making sure the unit is balanced advised if there was an issue the unit would be doing it all the time even on an empty cycle. Checked suspension and it is perfect, customer thinks unit is not working right advised to call customer service there not much more we can do when the unit is working correctly if any other issues customer will need a second opinion"

"Checked over oven and found unit lights on inside ovens and control beeping when pressing but no display showing up, removed console and tried cleaning ribbon cable but same issue no display. Ohmed out fuse on control and found good checked all wires and unplugged and reconnected but still no display, unit is going to need a new console to fix issue but parts are no longer available, customer will have to replace unit ; ordrng 1 8300441 (Control panel)"

"Ran dryer and found wile tumbling unit would make a squeaking noise and vibrate, removed drum and found unit full of lint and motor packed with lint. Vacuumed out unit and checked rollers and idler found ok lubed and ran unit threw a cycle, dryer now operating normally. Found wile running unit it was still vibrating checked rear of machine and found venting was off and noise coming from blower, removed blower housing and found lint caught in housing causing vibration removed and unit is now operating to specs"

"Found BAKE, ONE and TWO buttons not responding. Will need a new UI"

"Unit still trips breaker when oven is started. Curt noticed it only happens during bake not broil. As DSI board and Main have been changed will order new gas valve with coils. ; ordrng 1 W10861656 (Valve, gas)"

Customers complaint is cloths coming wetter then normal. Ran diag and all checks ok. Ran drain and spin with extra heavy spin selected. Didnt reach full RPM. Needs new motor control.

Doors not level and drawer and shelve cracked. Was able to level refrigerator the best I could to help level doors. Took pictures off broken shelf and bin will order and replace ; ordrng 1 WPW10370327 (Crisper pan) and 1 WPW10502933 (Shelf) and 1 WPW10486290 (Shelf)

Installed new heater assy due to a rusting sheath. All okay; dspstn on spec-tagged invntry: 1 W10518394 HEATER

"Cust has leak down left side washerF0E3 over loadedFound leaking at hoses and drain pump, drips; ordrng 1 W10802689 (Hose) and 1 W11553446 (Hose) and 1 W11396717 (Drain pump)"

Cust stated didnt go into spin in the cycle only in drain and spinChecked error codes there was one forF6e3 acu failure communication error Ran diagnostics ran fine Cust running load and txt me after.

I replaced all previously ordered parts. I tested operations. No additional issues found everything is now working fine. I cycled icemaker water valve test 97 and icemaker everything cycled fine water filled icemaker just fine.

F5e7 door lock Dropped panel found on double red no volts off micro board.Also there burn outs on brd in 2 spotsMicro board not available any more.And latch isnt available

Techline SR#7738015081. Arrived and found power outlet on wall still miswired and not properly polarized. Advised techline and they advised customer will have to find another servicer. ****Do not send Advantage back out****

"Ran through diagnostic no error codes either thirmistor evap and bin.Ran cycle until water filled the reservoir , then ran put water over evaporator and removed the bottom of reservoir toWatch frost build up on plate. Cooling fineThe grid is heating Waited until first batch of ice was made . Ice was 1/2 inch thickWhen fell on grid.Advised customer to run for 24 for first batch of ice Advised not to shut offIf not making ice call"

Complaint 0E error code long drain. No drain. I found complaint. True unit was full of water. Upon arrival. Evacuated system of water. Drain pump making horrible noise. No additional issues found everything else is working just fine.

Complaint lights are on in microwave only user interface will not turn on even after turning the breaker off for over 10 minutes oven has no lights at all Had an electrician. Check the oven to make sure it was wired properly it is. I found molex connector attaching to user interface had become loose. Somehow I unplugged and seated connectors. User interface is now working just fine oven and microwave or heating just fine convection oven and microwave is also heating with oven just fine. use your interface has a red light on the back of it that keeps flashing though. use your interface is extremely sluggish and slow to respond as well. Im ordering a user interface for molex connector issue. Part is on back order Office to call customer when part comes in. ; ordrng 1 W11598173 (Touch module)

Our replaced all previously ordered parts tested operations dryer is now working fine and starting like it is supposed to. No additional issues found unit is heating just fine.

Customer complaint is that dishwasher control panel does not respond intermittently. Ran diagnostics and found error code F10e2 vent wax motor electrical problem. During test cycle dishwasher shutdown. Control panel became inoperable and cycle stopped. Ordered control panel and control. ; ordrng 1 W11629914 (Control) and 1 W11622500 (Console)

Replaced ceramic clip holding burner up in microwave. Unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT

"Units defrost drain line is stopped up needs to be cleaned out, did just that cleaned defrost drain line out unit ran and checked ok"

Customers complaint is oven not heating properly. Found loose connector at control causing no heat. Secured and tested all checks ok

Installed new insulation at bottom but still missing insulation that wraps around and other piece of toe kick. ; ordrng 1 W11579528 (Toe kick) and 1 W11553445 (Insulation)

Complaint that the unit is not heating properly. Found good heating but the venting inside the dryer was clogged. Removed all debris and ran a cycle and unit working properly. Collected for minor repairs.

"Replaced evap cover, air duct, housing and lens. Has had no issues with leaking since last repair."

"Customer had door not close right, then it seemed to be better but still quite not right. Operating perfectly normal now. Gaskets are all good, nothing blocking it from closing. Everything in place and nothing broken. No problem found at this time. At this time it has to be assumed something was in way and has since moved."

"Foam of air duct was broken and folding over duct restricting airflow to the rf, removed the restricting part of foam and air flow is good."

"Replaced evap cover, air duct, housing and lens. Has had no issues with leaking since last repair."

"Came to install parts ordered, installed new compressor , evacuated system, pulled vaccum steady 15 mins, filled with 47g r600. Found only partial frost pattern. Evap shipped was damaged, didnt notice until pulling out of box. ordering new evap, scheduled return call for 12-19-23. Customer wants on cancellation list. ; ordrng 1 W11562258 (Evap)"

"Customer complained unit wont start cycle, found bad cap, replaced cap from ts. Verified proper operation after installing cap. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

"Customer cosmology long dry times. Found unit has flat style exhaust vent. Found proper voltage to unit. And heater is cycling on and off at proper temps. Ran vest test with vent test kit, found no to little airflow with unit hooked up to home exhaust system. Unhooked exhaust and vent test kit passed. Informed customer she either has an obstruction in the exhaust or the flat style exhaust system is reducing airflow causing low airflow . Informed et vents cleaned or changed to more efficient system. ; used 1 W11224254 (VENT TEST KIT) from stock"

"Customer complained unit wont start. Found proper voltage to unit, door switch good and thermal fuse good. Foudn motor bad, replaced from ts. Reassembled unit and verified proper operation. ; used 1 279827 (MOTOR) from stock"

"Customer complained when moving in found something was melted on top glass of oven door. Said builder tried to get it off but found when using oven door. Found plastic melted on top glass and cant be removed and have ruined the finish. Ordering inner door and inner glass, unit is still in 30 day warranty. Informed customer office will call when parts come in. ; ordrng 1 WP9761344 (Door liner) and 1 W11159620 (Inner glass door)"

Arrived at Hospital at 4:10 and was told the department that the refrigerator is on closes at 3:30. Will need to reschedule for another day. Preferably in the AM time slot. Called office and notified to reschedule. Sending all parts back per Lisa; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11506635 COUPLER 6 NF MS SV

Found unit has a bad gear case. Quoted $379.99 for gearcase and $329 labor. Customer declined repairs.

Customers complaint is oven not keeping proper temp. Preheated to 350 and found it cycling properly.

I called the cx ahead and he said no one is on site after 5pm to let me into the property. I was not able to diagnose the unit.; O-emld tckt

"I installed the ordered part and tested the unit for the cx. The unit is working as designed. I tested it again right before I left and the unit did not heat. I wiggled the power cord at the outlet and the power was going in and out and the UI flashed PF.The wall outlet connection is intermittent, it needs to be replaced. The unit is good to go.; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT"

I installed the ordered part and tested the unit for the cx. the unit is working as designed.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

Replaced stud and screw for door handle attached door handle operation normal

Replaced all parts and stove working properly. Cycled all burners and all working normal.

Replaced all parts and ran a calibration test and diagnostic cycle and unit is draining correctly as it should. All components are working correctly. Unit working normal. No leaks detected.

Complaint that the unit is not washing correctly found bad sump pump and drain hoses are clogged because of wrong installation. Quoted parts and labor. Customer will need to think about it. Collected trip charge. Customer has 7 days to waive trip fee into labor.

Found vent not installed correctly on door allowing water to leak thru the inner door onto floor. Installed venting correctly unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11498831 GASKET

I installed the ordered parts the unit is still not working. The unit is getting 124v to the inverter and thermostat but is not sending any to the compressor. I called Techline to document the issue. They will contact the cx concerning the issue.Sr. 7738006685

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Cx complaint that the unit is making a loud noise. I inspected the unit to confirm the complaint. I found the idler wheel clip came out of place. I put the idler wheel clip back in 5he correct position and tested the unit for the cx. I collected the service and labor fee by check. The unit is working as designed.

"Customers complaint is fabric softener dispenser not draining. Ran diag found F8E1,F5E2, removed hoses and found good flow. Ran test 12 and still some water in dispenser. Replaced hot and cold valve and then put softener in dispenser and ran a rinse and drain cycle and softener cleared ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"

"Checked over unit and found machine running but not washing middle rack, checked wash arms and found middle arm had cracked in half an fell off this caused poor washing, removed manifold and glued wash arm in place for now so unit can be used. Will order new manifold and middle wash arm ; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Spray arm), states that autho needed"

Installed all new led module kit checked lighting and unit is now turning on all lights and all functions are operating to specs

"Installed new motor&sump, heater ran unit threw a test cycle and unit is now washing and operating to factory specs; dspstn on spec-tagged invntry: 1 W10703867 HEATER and 1 W10805015 MOTOR/SUMP"

"Customer complained of door lock issues. Upon arrival plugged unit in and foudn f5e3 error. Couldnt enter diagnostics mode until after installing new lid lock from pre id ts. Installed part and ran diagnostics, unit now working as designed. ; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK and 1 W10861642 DOOR LOCK"

"Checked and found tub still had water in it. Attempted to run drain and spin. Drain pump would not come on. Tested, drain pump has correct voltage. Replaced drain pump, tested, pump and all other functions operating properly.; used 1 W11399437 (Drain pump) from stock"

I replaced all previously ordered parts. I performed a control board calibration procedure per technical service manual. No additional issues or abnormal noises heard at this time. Inspected tub for cracks. No cracks or issues. Found with tub either.

Complaint not filling the entire basket with water explained it is energy efficient machine showed customer bulky items fills with the most water ; dspstn on spec-tagged invntry: 1 W11038689 VALVE

"Replaced motor blower and dryer kit door hinge broken and drum felt missing in multiple places ; rqstng P&A on 1 W11465962 (Door) and 1 W10508188 (Drum), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT and 1 WP697772 BLOWER WHEEL , states that autho needed"

"Checked and tested. Found cold water valve not closing fully and allowing water to drip into tub. Removed and replaced valve assembly. Tested, operating properly and closing correctly.; dspstn on spec-tagged invntry: 1 W11165546 VALVE"

"Complaints. Fresh food section is not cooling properly. I found freezer. Evaporator is producing a full frost pattern freezer I found evaporator fan motor. Had Styrofoam locking it up as well. Removed Styrofoam evaporator fan motor is working just fine now . I replaced defrost heater with new style defrost heater I found damper control was frozen over completely with ice blocking airflow completely to fresh food zone section. I replaced damper control, tested operation, air is now flowing into fresh food section just fine. ; used 1 W11645127 (DAMPER CNTRL) from stock"

Complaint humming noise. I could not duplicate noise complaint normal noises of compressor refrigerator is new to customer wanted inspection.

"Checked over unit due to items freezing in left deli draw and sometimes on shelf found temps in freezer set to 5 degrees and fridge set to 38 adjusted freezer to proper temp and advised when set warm the unit is going to run and allow the fridge to start getting colder and freezing items near ice maker, checked thermistors and found reading properly checked air flow and damper and unit is opening and closing when calling for air and when not. Advised to make sure unit is set to recommended setting or close to them. All operations are now working to specs ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"

"The notes in the ticket says outlet has power, however Im finding no voltage at all going to the dishwasher I was holding white and black wires in my hand after checking with meter. Tried to call property maintenance supervisor back could not reach him. Nothing we can do this problem is with the power supply to dishwasher."

"Found motor cutting out and control board losing power for about 5 sec then it will shut back down. Motor is straining to agitate and will not spin both parts needed for good repair. Will return on 12-19-23 amPart#W11497303Part#W10868094; ordrng 1 W11497303 (Motor) and 1 W10868094 (Harness), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"

Replaced drive belt unit ran and checked okCall complete; used 1 341241 (Belt) from stock

"Tested unit and found fabric softener dispenser would stay full and never empty, checked for errors and found F0e1 load in drum during clean cycle F5e2 lock failure f5e3 unlock failure f4e1 wash heater error or no feed back f0e2 over suds ran a test cycle and found cold inlet valve would never cycle on fabric softener side found valve faulty. Will order new valve, dispenser, clamps and hose parts tentative p/a ; ordrng 1 W11316256 (Cold valve) and 1 W11524103 (Dispenser) and 3 WP596669 (Clamps)s and 1 W10920133 (Hose), states that autho needed"

"Removed old compressor and replaced with new pumped unit down and checked for a good vacuum, unit held properly. Replace all couplings and filled with r600 checked evaporator and unit is frosted up to the bottom and cooling as designed, advised customer to give unit 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W11504433 COUPLER 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11580057 COMPRESSOR R600A"

I replaced main control performed a control board calibration cycle per technical service manual no additional issues found customer loaded a cycle in washer and performed a quick wash cycle with no issues.

"Replaced control and float switch. Cs has had no issue since last visit. Ran normal cycle through fill and into wash, cancelled and drained fine."

"Replaced control. Console and toe plate with shielding. Ran unit in normal wash and running fine. Ran through fill into wash, let run for several minutes then cancelled and drained fine."

"Complaint refrigerator doors on fresh food side fling open hard knocking food out of the door. I found refrigerator was not properly leveled. I leveled refrigerator tested operations adjusted. Door door is no longer flinging open and staying level in the halfway open position past the halfway open position, Campbell catch as gravity will do its thing and allow the door to slope down the down slope of the cam, causing door to still fling customer to hold doors to prevent doors from flinging Does not fling as hard though. Unit is working as designed cannot make any further adjustments to the cam or door or leveling."

Complaint dishwasher leaking on right side. Bottom is full of water whenever filter is removed. It is normal for about 2 to 3 cups of water to still be in the bottom of the tub underneath filter to prevent seals from drying out and cracking tub gasket is defective causing tub to leak during operation. That is not a normal thing to occur. Im ordering gasket to replace no additional issues found. ; ordrng 1 W11483553 (GASKET)

Complaint microwave makes a loud humming noise when it gets hot or randomly during usage heats fine every time. No abnormal noises from fan motors. Turntable motor is working just fine as well. We have no error codes. I suspect humming is coming from high-voltage transformer. ; ordrng 1 W11256462 (Diode) and 1 W11545872 (Transformer)

"Complaint going off of what Whirlpool sent over control issues I found drain hose is too low 24 inches off of the ground Page 6 owners manual drain hose should be a minimum of 39 inches off the ground before going into drain tube, I found floor is extremely unlevel washing machine should be raised an additional 1 inch off of the ground in the front feet are already as low as they can go raising washing machine as high off of the ground as it can get also side, the side level is extremely out of level as well. Could be causing F0E5 out of balance, error, detected error code that I found in fault history also found F0E7 load detected during a clean wash cycle. Ill touch functions are working properly. Have to press on buttons hard on this specific machine for buttons to press as it is not a touchscreen has a physical button behind screen. I suspect customer has been running or trying to run a load and clean wash cycle as it will fill with the most amount of water per customer no control board issues or use your interface issues. Found left plastics for user interface with customer. Plastics color was white that was pre-shipped to customer. Colors are gray on machine parts not needed anyways cannot find any additional issues with machine today. Other than level and drain hose issues."

Customer canceled at door

"Complaint that when baking not baking good need to talk to wife to make sure I have complaint right and to explain things about unit ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

Cooktop has part of gasket missing ; ordrng 1 W11156895 (Cooktop)

"Runs not heating element broken front wheel broken used dryer kit and replaced element operation normal ; used 1 WP3387747 (ELEMENT), and 1 4392067 (DRYER REPAIR KIT) from stock"

Unit not draining cleaned drain catch tested draining normally

Installed all new parts and ran machine threw a wash and a drain checked all operations and unit is now working to proper specs ; dspstn on spec-tagged invntry: 1 W11497943 DRAIN PUMP/W CHOPPER

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

Found cold water valve leaking when unit is off. Will need new valve ; ordrng 1 5220FR2075L (Valve)

Found no ice in bucket. Ran harvest cycle and that checked ok Check fill cycle that was ok checked freezer temperature and found temperature at 18 degrees with full frost pattern. Replaced freezer sensor and set controls to max cool. ; used 1 W10316760 (THERMISTOR) from stock

Installed new crisper shelf and checked all okay

Found unit has a bad defrost heater and unit not defrosting properly. Also found return air channel foamed in and not allowing air flow into refrigerator. Called whirlpool tech support to determine course of.action tech support said it was non repairable customer is calling whirlpool SR 7738003518

Replaced parts Randy and I spoke about. This should correct the problem with the ice maker as we updated parts per service bulletin. Tim and I reinstalled fridge unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 WP2198677 FITTING 1/4-1/4 and 1 WP2300868 FITTING 5/16-5/16

"Checked and found that switch for dishwasher was turned off. Turned switch on, tested, dishwasher operating properly. Customer was not aware that dishwasher was controlled by a switch."

Tested and ran diagnostics. Found chattering noise coming from damper when moving. Ordering damper. Checked part availability and scheduled return for 12/15 PM; ordrng 1 WPW10479155 (Damper)

"Removed oven bottom replaced igniter, pulled oven out, unplugged, removed back, replaced oven control. Reassembled, put oven back, tested. Oven burner now igniting and operating properly."

"Found unit cooling but not cold enough to freeze ice cream. Checked frost pattern on evaporator and found weak frost pattern. Unit will need a new compressor and sealed system repair. Ordering parts necessary for compressor replacement. Will return asap to install. ; ordrng 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11580057 (COMPRESSOR R600A) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504433 (COUPLER) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 R600A (R600A 14.8 OZ) and 1 W11506635 (COUPLER 6 NF MS SV), dspstn on spec-tagged invntry: 1 w11650661 HEATER and 1 WP2315549 EVAP MOTOR"

"Installed new transformer and checked, unit not heating now dire to a failing relay on main board. Will need new control. Ordered control and rescheduled for return ; ordrng 1 W11342846 (Control, main)"

"Replaced control and harness, ran normal cycle, filled and went into wash fine, cancelled and drained fine. Unit has been working fine since last visit."

Tech was assigned as a helper;

Customers complaint is dishwasher leaking. Tested found water at 140 water dripping from right corner. Gasket and bottom door seal slightly worn. Will order and replace. ; ordrng 1 W11483553 (Door gasket) and 1 W11664713 (Bottom door seal)

Left front burner not working. Element getting 240 needs element. ; ordrng 1 W11171119 (Element)

Found felt coming off of rear of drum. Needs new felt kit. ; ordrng 1 280114 (Felt)

Complaint that the unit is not washing correctly found bad sump pump and drain hoses are clogged because of wrong installation. Quoted parts and labor. Customer will need to think about it. Collected trip charge. Customer has 7 days to waive trip fee into labor.