Service History 210 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Blacksburg, SC 29702

Mitch H.

Job Details: 04/15/2024

Checked and found only a few lights on control work. Nothing on the display. Would not enter diagnostics. Ordering control and console. Checked part availability and scheduled return for 4/19 PM.; ordrng 1 W11672041 (Control) and 1 W11660284 (Console)

We serviced a

SAMSUNG WASHER

Model WF45R6100AW/US

Near Southwick, MA 01077

Mike K.

Job Details: 04/15/2024

Found a leak coming from the dispenser housing. Verified with housing that part is nla.Collected for service call only

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Suffield, CT 06093

Mike K.

Job Details: 04/15/2024

"Unit is under Costco 1yr additional warranty per service bench.Unit had stopped cooling, then lights all went off blinking on/off. Cs unplugged plugged in and same, then after awhile it said po and once confirmed went back to normal operation.Intermittent power issue. Ordering control boards.; ordrng 1 W11224256 (Control board) and 1 W11636543 (U/I control)"

We serviced a

JENN-AIR DISHWASHER

Model JDB3600AWX5

Near Suffield, CT 06078

Mike K.

Job Details: 04/15/2024

Ran cycle and found leak coming from sump assy. Quoted for sump/labor and 1 toe panel retaining net as would not lock.Quoted for latch/labor and accepted. Paid with one check #415 for three appliances; ordrng 1 WPW10234567 (Sump assy) and 1 WPW10503548 (Retainer)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hartford, CT 06106

Ruben C.

Job Details: 04/15/2024

Checked unit ran diagnostics normal cust does not have adequate water supply cold water not going in cust must remedy this

We serviced a

KITCHENAID KITCHEN

Model KDTE104KPS1

Near Davidson, NC 28036

Robert A.

Job Details: 04/15/2024

Cx complaint that some buttons on the UI did not work. I inspected the unit to confirm the complaint. I found the an error code: f10e2. I cleared the code and ran a service cycle. All components passed with no issues. The unit needs a new UI panel to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11622500 (UI panel)

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near South Windsor, CT 06074

Amanda R.

Job Details: 04/15/2024

F0e2 over suds F5e2 lock failure errors started vinegar bath completed cycle normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Blacksburg, SC 29702

Mitch H.

Job Details: 04/15/2024

"Removed and replaced user interface. Reassembled, tested, all components and functions now operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ4

Near Charlotte, NC 28277

Mitch H.

Job Details: 04/15/2024

"Customer says dishwasher leaks intermittently from lower left corner of door. Tested dishwasher and checked. No leaks from underneath, valve, pump, drain all good. Unable to duplicate problem at time of visit. Based on customer complaint, ordering lower seal and door seal. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11498831 (Seal) and 1 W11252794 (Lower seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near South Windsor, CT 06074

Amanda R.

Job Details: 04/15/2024

Water coming to unit not dispensing needs new valve ; ordrng 1 WPW10238100 (Valve) and 1 WPW10279866 (Valve)

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Enfield, CT 06082

Gary V.

Job Details: 04/15/2024

"Installed main control board and thermistor cycle back on, unit started cooling, please allow 12 to 24 hours for temperatures to regulate."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS1

Near Wilbraham, MA 01095

Chris B.

Job Details: 04/15/2024

Replaced part and unit running normal. Ran two diagnostic cycles and unit running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Medway, MA 02053

Aimee Z.

Job Details: 04/15/2024

Installed new tine up kit and tested complete; used 1 4392067 (Tune up kit) from stock

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Millis, MA 02054

Aimee Z.

Job Details: 04/15/2024

"Found no error codesExplained Wrinkle preventIf you will be unable to remove a load immediately, touch Wrinkle Prevent to add up to 150 minutes of periodic tumbling to help reduce wrinkling. On steam models, on some cycles, you may select the +Steam setting to add a short steam cycle after 60 minutes to help smooth out wrinkles.Wrinkle controlif need additional time after drying or when want to freshen up mist and toss is Permanent press settings can help remove and reduce wrinkles with a medium heat and cool down. This cycle may be labeled as wrinkle control on Whirlpool? dryers, with some models featuring a dedicated Wrinkle Shield option to help keep wrinkles from setting into clean, dry fabrics.Found working as intended"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Ludlow, MA 01056

Chris B.

Job Details: 04/15/2024

Complaint that the unit would stop cycling within the 5min. mark. Found error code F9E1 and F10E2 First two diagnostic cycles water was very cold and after the third test water was hot. All 4 diagnostic cycles ran through normal with no error codes present. Mentioned to the customer to run the hot water on the faucet before cycling the dishwasher. Not issues found with the unit.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Charlotte, NC 28277

Mitch H.

Job Details: 04/15/2024

"Disassembled, removed and replaced dispenser assembly and hose. Reassembled, tested, no leaks from dispenser, bellows or anywhere else. Washer operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC3

Near Hartford, CT 06106

Ruben C.

Job Details: 04/15/2024

Checked unit found gearcase seizing up leaked oil could not get agitator off found need gearcase rotor stator clutch slider Lower harness could not get out of diagnostics ordering control as well need 2 times; rqstng P&A on 1 W10752187 (Screw) and 1 W10752283 (Impeller) and 1 W10811957 (Basket) and 1 W11393685 (Gearcase) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11130532 (Harness) and 1 W11458146 (Control) and 1 Time (Extra time)

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4900BW1

Near Wrentham, MA 02093

Aimee Z.

Job Details: 04/15/2024

"F7e1 motorF7e7 motor fault open winding F5e4 lock open between washesFound open winding on the motor, is shifting to spin Needs motor and capCust buying new washer"

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WML55011HB3

Near Bellingham, MA 02019

Aimee Z.

Job Details: 04/15/2024

"Found a crack in outer door panel bottom, 3 inches from the control panel.Took photos ; ordrng 1 W11206159 (Outer door)"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near West Hartford, CT 06107

Ruben C.

Job Details: 04/15/2024

Checked unit ran diagnostics normal no error codes unit might have been in demo mode cleared control unit started normal both waters going in and agitating and spinning normally

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near West Hartford, CT 06119

Ruben C.

Job Details: 04/15/2024

Checked unit could not get into diagnostics unit going directly to done ordering control and harness cust speaks Spanish need me to return Ruben; ordrng 1 W11643701 (Harness) and 1 W11626074 (Control)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 04/15/2024

Washer not powering on. Found 120vac at control. Cant enter diag. Needs new control and panel. ; rqstng P&A on 1 W11478526 (Panel) and 1 W11419171 (Control)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKW2

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 04/15/2024

Installed new inlet valve. Customer to hook dishwasher up and run a cycle.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 04/15/2024

"Installed new control and tested found cam scraping. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC , used 1 W10721967 (CAM KIT) from stock"

We serviced a

WHILE DISHWASHER

Model WDT730PAHZ

Near Newington, CT 06111

Jeremy B.

Job Details: 04/15/2024

Water leaking from bottom of diverter. ReplacedMotor sump assy and tested all checks ok. ; used 1 W11665769 (MOTOR/SUMP) from stock

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Newington, CT 06111

Jeremy B.

Job Details: 04/15/2024

Washer stopped mid cycle. Found broken wire to drain pump. Tried repairing but there are a couple breaks. Needs new. ; ordrng 1 W11643701 (Harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Cornelius, NC 28031

Robert A.

Job Details: 04/15/2024

Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine in both areas. I found the IM harness was broken. I replaced the IM and tested the unit for the cx. I collected the payment in full by CC.

We serviced a

WHIRLPOOL REFRIGERATOR SID

Model ED2KHAXVT01

Near Prospect, CT 06712

Jimmy R.

Job Details: 04/15/2024

"Installed new thermostat and fridge came right on and started to cool properly, checked evaporator frost pattern and unit is frosting up and working to factory specs"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 04/15/2024

"Tested unit and found errors F8e3 over flow F5e2 door lock error f3e1 water level system error F9e1 long drain checked a drain cycle and found unit pumping water out but slowly, removed pump and found water in pump housing motor replaced drain pump and ran a test cycle. Checked all operations and unit is now working to specs ; dspstn on spec-tagged invntry: 1 W10599356 VALVE , used 1 WPW10605427 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waterbury, CT 06704

Jimmy R.

Job Details: 04/15/2024

"Tested unit and found machine would not start a wash cycle found unit would start sense and go right to done never washing or draining. Ran diagnostics and found errors F9e1 long drain checked pump and found harness had broke on the downward side causing no power to pump and unit to not operate. Fixed harness and secured to stop issue from happening ran a calibration and wash cycle, all operations are now working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 04/15/2024

"Tested washer and found unit going out of control when ramping up for a spin cycle, checked tub and found unit bouncing all over with no clothing in machine checked suspension and found faulty causing issue with spinning and banging. Replaced suspension kit and recalibrated unit ran a wash and spin cycle and all functions now working to specs ; used 1 W11130362 (SUSPENSION) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 04/15/2024

Customer complained of o cool. Said ice had built up. Unit had been unplugged. Found partial frost pattern from ineffective compressor. Found defrost system good and fan working. Quoted 953$ for repair. Customer denied repair collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB10

Near Enfield, CT 06082

Gary V.

Job Details: 04/15/2024

"Concern is noise, inspected and found all fans and compressor running normally with good temps in both compartments, no noises detected at this time. All functions cycling normally."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 04/15/2024

"Customers couldnt find receipt, unit had a 0 at end of model number not 1, serial number comes back as July-11-23 manufacturer date. So using that a proof of warranty. Customer complained unit leaking , found unit balance, found one suspension rod had came loose . Reattached rod. Informed customer on proper loading procedure incase shes getting unit off balance. Found one leg was bent a bit. Leveled leg and unit not level. Unit now working and no leaks."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Newington, CT 06111

Jeremy B.

Job Details: 04/15/2024

Customers complaint is dishwasher not filling with water. Ran self test and everything worked properly. Started a normal cycle and a heavy duty cycle cant duplicate and problems. Left part with customer. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Denver, NC 28037

Ryan S.

Job Details: 04/15/2024

Customer signed damage waiver to take down. Installed new microwave fan. Verified proper operation showed customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV04

Near Newington, CT 06111

Jeremy B.

Job Details: 04/15/2024

"Condensation forming on freezer door gasket. Used adhesive and filled in liner and casing. Im he damper is making a loud noise while cycling and the ice box fan is loud and pulsating needs new. ; ordrng 1 WPW10479155 (Control damper) and 1 W10846539 (Ice box fan), used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Stanley, NC 28164

Ryan S.

Job Details: 04/15/2024

"Customer complained dispenser not working. Found dispenser not recognizing being filled. Checked valve to dispense , was good. Filled drawer with detergent. Cycled unit power. Unit not seeing disposer filled. Was able to push spring on drawer and deferent would come out. And tried to clean disposer knob, but no detergent dispensed during service mode test. Ordering dispenser assembly and pump. Scheduled return call for 4-19-24 pm.; ordrng 1 W11621181 (Dispenser assembly) and 1 W11596130 (Pump)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC2

Near East Hartford, CT 06108

Amanda R.

Job Details: 04/15/2024

Replaced wire harness operation normal

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manchester, CT 06040

Amanda R.

Job Details: 04/15/2024

Washed something heavy shield broken belt worn pulley shaved put belt back on to use while we order parts ; rqstng P&A on 2 W11573574 (Screw)s and 1 W11409708 (Shield) and 1 W11239857 (Belt) and 1 W10721967 (Cam)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Vernon, CT 06066

Amanda R.

Job Details: 04/15/2024

Replaced control not draining replaced wire harness tested multiple times draining normally ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Vernon, CT 06066

Amanda R.

Job Details: 04/15/2024

Replaced sump assembly tested operation normal

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Stafford, CT 06076

Gary V.

Job Details: 04/15/2024

"Inspected and found unit tripping fuses, attempted to replace fuse and found door switches shorted, will order parts and return.; ordrng 1 W11551761 (Switch assy) and 1 W11551558 (Switch assy) and 1 W10422269 (Noise), used 2 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Charlton, MA 01507

Gary V.

Job Details: 04/15/2024

"Installed compressor and ran vacuum, found no leaks, recharged and unit started cooling, please allow 24-48 hours for temps to regulate.; used 1 R600A (R600A 14.8 OZ) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV04

Near Charlton, MA 01507

Gary V.

Job Details: 04/15/2024

"Installed evap fan motor and cycled, tested fine. Also found water feed line to unit in back is corroded and needs to be replaced, and informed customer.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Waterbury, CT 06708

Jimmy R.

Job Details: 04/15/2024

"Installed new separator and covers ran water threw dispenser several times trying to make it stick and water would flow normally, all operations now working to factory specs"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 04/15/2024

Complaint Timer knob will not spin dryer will not start. Special Project S15110. Technical Service Pointer #: W11693378 Rev C Action Required: MandatoryRelease Date: February 2024 Office to call customer when parts come in parts on special order.; ordrng 1 W11708423 (MTG KNOBLGE ASSY) and 1 W11685947 (Timer)

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS09

Near Monroe, NC 28112

Jonathan J.

Job Details: 04/15/2024

Complaint fan is not turning on not venting out not taking the fumes outside. I found that fan motor was unplugged causing issue to occur. I reconnected connector tested operations working properly on all settings both speeds. No additional issues reported by customer with microwave at this time.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Weddington, NC 28104

Jonathan J.

Job Details: 04/15/2024

I replaced dented out door panel stainless steel glass door assembly tested operation of oven. Didnt let unit get up to 100? verified broil and bake element and convection elements are all working fine no further issues found unit at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 04/15/2024

Complaint rattling noise when door is opened or closed. I found noise is caused by defective damper motor. Ordering new damper motor control.; ordrng 1 WPW10479155 (DAMPER CNTRL)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 04/15/2024

"Complaint squealing noise and rattling noise. I found noise was caused by idler pulley that was failing. Also found bulkhead had a screw that was missing, causing rattling noise to occur as well. screw was laying in the bottom floor inside of dryer cavity. No additional issues found with dryer dryer is operating quietly and normally..; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS7

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 04/15/2024

I replaced thermostat and ignitor I tested convec setting per customer request convection fan is turning on in cycle like it is supposed to oven is heating fine customer using dial thermostat to check temperature of oven. Thermostat is off by about 31? give or take. No further issues found at this time with oven.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 04/15/2024

"Complaint water leaking from left side of washing machine flowing towards the middle of the floor have to unplug washing machine before starting any cycle sometimes multiple times washer will not start. Screen goes blank, but light is on. I found leak as caused by service pointer. Washing machine tub ring is the old style needs to be updated to the new style. Also found fabric softener dispenser is overflowing in diagnostics was able to place unit into service diagnostics and duplicated screen going blank. Also found corrosion soap loading dispenser harness will need new dispenser and tank cleared f3E5, F0E5 inspected suspension rods and gear case in ordering user interface tub, ring, fabric softener, dispenser, and soap dispenser assembly to fix; ordrng 1 W11590590 (Tub ring) and 1 W11569112 (Dispenser) and 1 W11413407 (Housing dispenser assembly) and 1 W11413340 (Drawer) and 1 W11478525 (Ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waterbury, CT 06710

Jimmy R.

Job Details: 04/15/2024

"Checked over unit and found items freezing in fridge section checked temps in fridge and found reading 33 degrees unit is set to recommend settings, wile checking fridge noticed door gasket not sealing on left side letting warm air in and unit to run continuously causing the freezing. Leveled unit to bring door up added silicone around cabinet to fill in a big gap heated door gasket to creat a good seal and for it to stay in place. Advised unit will need 24-48 hrs so temps can regulate all operations are now working to proper specs ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model LTE5243DQB

Near South Hadley, MA 01075

Mike K.

Job Details: 04/15/2024

"Complaint of unit not spinning, had taken unit out, when plugged in it did spin out fine. Inspection showed leakage from gear case assy. Quoted for gear case/labor with understanding possible more parts needed , depending how easily unit comes apart and findings once can inspect other parts.Denied, collected for service call"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near South Hadley, MA 01075

Mike K.

Job Details: 04/15/2024

"Door switch was shorted, was able to repair and unit is operating properly."

We serviced a

SAMSUNG RANGE

Model NX58R5601S/AA

Near Easthampton, MA 01027

Mike K.

Job Details: 04/15/2024

"Bake not heating, gas stove. In testing glowed and didnt light. Verified broil and burners working. Replaced bake igniter and preheated to 350 fine.; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Huntersville, NC 28078

Robert A.

Job Details: 04/15/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model MED5630HC1

Near Huntersville, NC 28078

Robert A.

Job Details: 04/15/2024

"Cx complaint that the unit was not spinning. I inspected the unit to confirm the complaint. I found the unit heats, tumbles and has good airflow. I put 2 blankets in the dryer and ran it for 10 minutes. The unit ran fine with no issues. However when I opened the unit and held the door switch down, the unit ran but when I applied pressure to the drum it stopped and did not continue to spin when I released my hand. The motor pulley is worn not allowing the belt to fully catch. The unit needs a motor and blower wheel to resolve the issue, Im ordering the parts for the return visit.; ordrng 1 WP697772 (Blower wheel) and 1 W11364931 (Motor) and 1 661570V (Belt)"

We serviced a

WHIRLPOOL COOKTOP

Model SC8720EDB-3

Near Charlotte, NC 28277

Mitch H.

Job Details: 04/15/2024

Checked and found spark igniter for right side burners not working. Left side operating properly. Checked parts and found igniter is available but module and related parts are no longer available. Advised customer of this and explained that igniter is only part available and if module is needed it would be unrepairable. Quoted customer for repair and saved estimate. She will make a decision and let us know. Collected for service call on cc.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Fort Mill, SC 29707

Mitch H.

Job Details: 04/15/2024

"Found dryer would not power on. Tested and found only 113v at terminal block. Unplugged dryer, checked outlet, has 240 at outlet. Disconnected cord from terminal block, tested cord, good. Found short in wiring harness. Ordering harness and control. Checked part availability and scheduled return for 4/19 AM.; ordrng 1 W11618916 (Control) and 1 W11700548 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Thomaston, CT 06787

Jimmy R.

Job Details: 04/15/2024

"Ran washer and found when unit would ramp up to spin it would start to squeal then stop, checked belt and found belt had stretched causing it to slip on pulley and wear it down. Replaced cam and belt recalibrated machine and all operations are now working to specs ; used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Thomaston, CT 06787

Jimmy R.

Job Details: 04/15/2024

"Tested unit and found fridge section freezing items on top shelf and lower checked temps in fridge and freezer found fridge reading 27 degrees on top shelf and 30 degrees on lower freezer was reading 10 degrees on middle shelf. Removed cntrl and checked thermistor and air flow found air flowing ohmed thermistor and found reading 3.15kohms at 30 degrees sensor is off, replaced and let unit run checking frost pattern and found good. Advised customer on keeping large items on top shelf in front of air duct also dumping ice when not using to stop from clumping up. Checked all other operations and unit is now working to specs ; used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

MAYTAG DRYER

Model MDET336AYW

Near Holyoke, MA 01040

Chris B.

Job Details: 04/15/2024

"Complaint that the unit is making noises and not turning. Found bad motor, idler pulley and belt. Quoted parts and labor but customer prefers not to fix for its age."

We serviced a

MAYTAG DRYER

Model MEDC300XW1

Near West Springfield, MA 01089

Chris B.

Job Details: 04/15/2024

Complaint that the unit is making noises while tumbling. Found clogged belt and drum seal. Removed debris and unit running normal. No more noises present. Mentioned to the customer to have the venting cleared out.

We serviced a

JENN-AIR WARMING DRAWER

Model JJD3030IL00

Near Stanley, NC 28164

Ryan S.

Job Details: 04/15/2024

Customer complained door sagging on left side. Also hard to pull out and push in. Unit is a new build. Found installation was issue with sagging. Builder was there showed him so he could fix the installation issue. But found hinge slider broken on left side. Ordering hinge sliders. Scheduled return call for ; ordrng 2 WPW10188461 (Sliders)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Dallas, NC 28034

Ryan S.

Job Details: 04/15/2024

Customer complained unit not cleaning. Found unit filled but sump not working. Found power to sump. Replaced sump from ts. Ran unit through service mode and all functions working. started quick wash and unit started washing. Verified proper operation. ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302ESS02

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 04/15/2024

"Found light switch of left side fresh food section broken. Replaced switch. Door gaskets tearing needs new. ; rqstng P&A on 1 W10830283 (Gasket) and 1 W10830162 (Gasket), dspstn on spec-tagged invntry: 1 W11043014 BULB LED , used 1 W11396033 (LIGHT SWITCH) from stock"

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Hebron, CT 06231

Jeremy B.

Job Details: 04/15/2024

Found broken lid strike. Replaced and tested all checks ok. ; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL RANGE

Model KFED500ESS

Near Bolton, CT 06043

Amanda R.

Job Details: 04/15/2024

Missing model and serial dog tags needs to call whirlpool and get them sent to them

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Windsor, CT 06095

Ruben C.

Job Details: 04/15/2024

Installed screw on kick plate tested unit normal

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Springfield, MA 01104

Chris B.

Job Details: 04/15/2024

Complaint that the grates are cracked. Found both grates defective. Office mentioned that this part are not covered and considered cosmetic. Customer will contact Whirlpool for this issue. ; ordrng 1 W11465357 (Grate Set)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near East Longmeadow, MA 01028

Chris B.

Job Details: 04/15/2024

Replaced all parts and refrigerator is aligned properly. Customer is very happy.

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5501SR/AA

Near Springfield, MA 01128

Chris B.

Job Details: 04/15/2024

Complaint that the unit is making noises on the back wall. Found bad fan motor and panel not sealing well. Iced up in the insulation panel. Will order parts for a return visit.; rqstng P&A on 1 DA97-21002A (Evaporator Fan Panel)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Avon, CT 06001

Ruben C.

Job Details: 04/15/2024

Checked unit found element open coil cuasing no heat replaced element tested operation normal advised customer to clean vent; used 1 279838 (Element) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW01

Near Avon, CT 06001

Ruben C.

Job Details: 04/15/2024

Checked unit found motor is grinding and bearing starting to make noise gave cust estimate for rear tub inner basket and motor advised cust has 7 days to decide if repair desired

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Plainville, CT 06062

Ruben C.

Job Details: 04/15/2024

Checked unit having trouble going into diagnostics gearcase is making noise in spin cust says it just stops and leaves clothes soaking wet could not get impeller off ordering gearcase splutch lower harness control and impeller left suspension with cust needed Monday 29. Am 2 time slots; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W11568983 (Lower harness) and 1 W10752187 (Screw) and 1 W10752283 (Impeller) and 1 W11478523 (Ui) and 1 W11543998 (Control)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ10

Near Leicester, MA 01542

Gary V.

Job Details: 04/15/2024

"Installed new deli glides, tested fine."

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Monroe, NC 28110

Jonathan J.

Job Details: 04/15/2024

Complaint number 3 on touch panel is unresponsive. I found complaint true all other touch buttons are working fine. Have to mash and rock the number 3 button to get it to work. Im ordering touch module user interface to fix.; ordrng 1 W10915661 (Touch membrane)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Easthampton, MA 01027

Mike K.

Job Details: 04/11/2024

"F8e1, f0e2 errors in history. Overflow, over suds.Ran quick cycle and filled and went into agitate. Excessive sud build up not found. Cancelled and drained fine.Ran through component tests. Fill valves good, drain good, spin good.With errors and valves working properly in testing, a. ordering pressure sensor and hose (visual inspection of both looks fine)For intermittent errors ordering user interface and will install control on next visit.; ordrng 1 W11316246 (Pressure sensor) and 1 W11456953 (Pressure hose) and 1 W11316623 (Console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 04/11/2024

"Tested unit and found machine filling with water but never washing, ran a diagnostics cycle to check errors found 4-3 wash motor faulty 6-3 inlet water sudsing or air in line, f3e3 failed calibration, checked voltage to wash motor and 120v is present found motor just humming then stopping, checked inlet valve and water is present and strong, checked sensor and it visually checks out ok ohmed and faulty. Sump&motor need to be replaced along with owi sensor will order and return with parts advised customer parts where a special order once in we would call for return visit ; ordrng 1 W11525546 (Sump&motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Wolcott, CT 06716

Jimmy R.

Job Details: 04/11/2024

"Tested unit and found unit warm in both sections found when running compressor just buzzing super loud and kicking off on an overload. Checked relays and found relay and capacitor good and working normally, compressor is locked up and needs to be replaced will use special project for bad compressor and noise from compressor.Special Project #: S71162; ordrng 1 W11574734 (Compressor kit) and 1 W11109499 (Filter drier) and 1 W11506635 (Process stub)"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Newington, CT 06111

Chuck M.

Job Details: 04/11/2024

"Customer complaint is that washer was shaking off balance constantly. Tested and found suspension worn. Replaced suspension rods and tested. Washer checked ok. Washer lid is cracked. Took pic. Ordered lid. ; ordrng 1 W11117421 (lid), used 1 W11130362 (SUSPENSION) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QMX01

Near West Hartford, CT 06107

Chuck M.

Job Details: 04/11/2024

Replaced control and cleared frost buildup on evaporator. Advised customer to allow time for unit to stabilize and reach proper temperature.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH2

Near West Hartford, CT 06107

Chuck M.

Job Details: 04/11/2024

Replaced spray arm and manifold. Tested and all is working.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Hartford, CT 06106

Chuck M.

Job Details: 04/11/2024

Customer complaint is that dishwasher was leaking from the door bottom left and was not draining. Ran dishwasher and no leaks found. Found drain hose kinked. Corrected and tested. Showed it works. ; dspstn on spec-tagged invntry: 1 W11498831 GASKET

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hartford, CT 06112

Chuck M.

Job Details: 04/11/2024

"Customer complaint is that washer was making noise. Ran high speed spin, fast agitate and high speed spin again. No noise found. Inspected slider and it checked ok. Customer stated she was washing a comforter. Possible that rotor was hitting drain pan. Customer removed drain pan. Adjusted legs to avoid rotor touching floor."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near East Longmeadow, MA 01028

Gary V.

Job Details: 04/11/2024

Inspected and found vent leaking through the door and main control board not sending voltage to heat will order parts and call when parts become available..; ordrng 1 W11646927 (Main acu) and 1 W11649995 (Vent)

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Holyoke, MA 01040

Mike K.

Job Details: 04/11/2024

"Unit is under 1yr wp warranty per service bench. Complaint of humming, clothes dry, other then new sitting humming clothes are wet. Tested and unit not getting cold water, removed fill hose and no cold, secondary house valve was turned off, turned on and ran quick wash cycle fine through fill and into agitate. Cold wash would not have added water, hot wash wouldve filled, but rinse would be cold only."

We serviced a

KENMORE WASHER

Model ="79641072310"

Near Chicopee, MA 01013

Mike K.

Job Details: 04/11/2024

"Complaint of smoke at end of cycle. Found unit to have a bad bearing, basket is wobbling separate from outer tub. Worn basket shaft. Quoted for front load bear assy and would need inner basket and rear outer tub. Denied. Collected for service call only"

We serviced a

JENN-AIR OVEN

Model JJW2730WS02

Near Agawam, MA 01030

Mike K.

Job Details: 04/11/2024

"Edge moved trying to pull out, stove came off cart pushing across room, caught stove with foot so did not hit floor, cabinet scratched. Took photos of pre existing damage to lower trim before moving and after, was able to move back to position and looks the same.Replaced blower motor and ran bake cycle, verified blower operation and preheated to 350 fine.Both customers were on calls upon completion. He waved me on when I got his attention"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Monroe, NC 28110

Jonathan J.

Job Details: 04/11/2024

I replaced previously ordered parts tested operations no further issues found with dishwasher today.

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 04/11/2024

"Complaint dryer timer keeps counting down dryer motor and drum completely shut off dryer keeps getting hot. Period. Sometimes dryer will shut down in first 5 mins of starting a cycle and counts down as well I found f 3e2 error only code I found motor getting extremely hot to touch and is shutting down tripping motor winding thermostat. As well am ordering motor, control and moisture bar parts. ; ordrng 1 W11525997 (Control) and 1 W11086603 (Lint screen) and 2 WP3387223 (Sensor)s and 1 WPW10298258 (Harness) and 1 WP697772 (Blower wheel) and 1 279787 (Motor)"

We serviced a

FRIGIDAIRE WASHER

Model FFTW4120SW1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 04/11/2024

"Complaint washing machine keeps displaying E3 error code at the beginning of the cycle middle cycle randomly throughout the cycle. Also found suspension rods are fully compressed unit will need lid latch motor and suspension rod to fix. I can manually flip switch over and get washing machine to work with no issues, heavy vibration during rinse and spin due to suspension failure no further issues found at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ00

Near Paxton, MA 01612

Chris B.

Job Details: 04/11/2024

Called customer and customer is very happy with the repair.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS2623AB4

Near Holden, MA 01520

Chris B.

Job Details: 04/11/2024

Found wrong harness wire. Will order correct part and found bad led on UI panel. ; rqstng P&A on 1 5304525986 (Harness Wire) and 1 5304526170 (UI Panel)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Worcester, MA 01605

Chris B.

Job Details: 04/11/2024

Complaint that the unit is not cycling through correctly. Found failed harness wire. Will order parts for a return visit. ; ordrng 1 W11643701 (Harness Wire) and 1 W11399437 (Drain Pump)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Worcester, MA 01606

Chris B.

Job Details: 04/11/2024

Replaced part and unit running normal no noises present. Showed customer the dryer running and they are happy.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Auburn, MA 01501

Chris B.

Job Details: 04/11/2024

Complaint that the unit is not draining properly. Found failed wire harness. Replaced part and unit running normal. Adjusted and leveled the unit. ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW00

Near Mansfield, CT 06250

Amanda R.

Job Details: 04/11/2024

"Unit running compressor running lost complete cooling no frost pattern on evaporator needs sealed system work ; rqstng P&A on 1 W10769822 (Compressor), states that autho needed"

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