We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
11/07/2024
Complaint seen bright flash of light followed by a loud boom then oven shut off and cooktop would not work. I found main harness was pinched. And shorted to frame causing main harness to fail. I found main control also has a stuck door latch relay latch unit also has a burnt infinite switch that is smoking when element is turned on. Front right. Unit will need main control main harness and infinite switch to repair. Called whirlpool tech line file number 7740274518 safety file number 7740245372 safety team phone number (866) 550-5136 safety deemed unit non-repairable due to cost of parts. Does not wanna move forward with repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
11/07/2024
A replacement control board tested operations performed a control board calibration procedure. No further issues found with washing machine at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/07/2024
Complaint ice maker is not working stuck sideways. I found ice maker has failed causing no n ice to make. I replaced icemaker tested operations new further issues found with refrigerator here today.; used 1 W11700250 (ICEMAKER) from stock
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/07/2024
"Complaint washing machine will not fill with water will not start a cycle press start all the Will happen lid will not latch either. I found complaint true found error, codes and diagnostics. History cleared error, codes, ordering main control and keypad encoder to repair. F0e9 f1e2 f1e1 cycled power off to unit was able to get unit to start so I could verify the motor and everything was working and the lid latch is working, but then in the middle of cycle cycle stopped by itself and would not continue again.; ordrng 1 W11633362 (Control) and 1 W11627516 (Encoder)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cornelius, North Carolina 28031
Ryan S.
Job Details:
11/07/2024
"Upon arrival you didnt have made a little ice down icemaker mold was full of ice. Ran harvest Eunice harvested ran field unit field no signs of overfilling in ice spin. Started running all other checks with icemaker found icemaker fan not coming on. Found voltage to fan. took out icemaker assembly found water that had overfilled from previous issue with valve was blocking fan . was able to get rid of ice and fan came on again during service test. Ran icemaker fill again with with icemaker mold empty , unit did not overfill. Informed Customer issue was resolved . verified proper operation."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ10
Near Grafton, Massachusetts 01560
Lee
Job Details:
11/07/2024
"Installed compressor, checked for leaks with nitrogen, charged unit, observed proper operation.; used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T) from stock"
We serviced a
SAMSUNG OTHER
Model NX58F5500SS/AA
Near Norfolk, Massachusetts 02056
Aimee Z.
Job Details:
11/07/2024
Cust ui doesnt all warm and needs a IGNITOR.Cust will discuss with husband Might buy new
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Wallingford, Connecticut 06492
Andre
Job Details:
11/07/2024
"Ck unit upon arrival and found unit not heating check thermal fuses and found thermal cutoff Open and belt in bad condition quite customer and customer accept install parts from stock and test unit and unit is now operating to manufacturers specs ; used 1 4392065 (DRYER REPAIR KIT), and 1 279816 (Thermal kit) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBS2
Near Prospect, Connecticut 06712
Andre
Job Details:
11/07/2024
"leaking using screen door and monitor wash cycle 1st and second time unit calls for water, water level was good. The 3rd time unit calls for water the water start to over flow. Order inlet assembly with water level sensor ; ordrng 1 W11535094 (Inlet assembly)"
We serviced a
FRIGIDAIRE MICROWAVE
Model n/a
Near Mount Holly, North Carolina 28120
Mitch H.
Job Details:
11/07/2024
"Checked and found microwave control bad. Has correct incoming power but control blank and does not respond to any inputs. Checked connections and fuse, all good. Needs control. Quoted customer for repair and saved estimate. Customer will think about it and let us know. Collected for service call on cc."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Belmont, North Carolina 28012
Mitch H.
Job Details:
11/07/2024
"Checked and found washer unresponsive, would not power on. Has correct incoming power. Was able to enter diagnostics. No stored error codes. Ran diagnostics test cycle, completed properly. Exited diagnostics. Unit now powers on and is working. Checked dispenser after test cycle, no remaining fabric softener. Ordering ACU and dispenser assembly. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11439664 (ACU) and 1 W11524105 (Dispenser)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Belmont, North Carolina 28012
Mitch H.
Job Details:
11/07/2024
"Pulled dishwasher out,removed and replaced sump assembly. Tested and checked for leaks. Dishwasher operating properly with no leaks."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Matthews, North Carolina 28105
Brandon
Job Details:
11/07/2024
Compliant unit not working. On arrival unit had power and was functioning normally. No issues found. Customer may have intermittent power issue.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Monroe, North Carolina 28110
Brandon
Job Details:
11/07/2024
Complaint light will not work. Found on arrival that light bulb is blown. Also there was no missing screw to light panel. No other issues found. No other repairs needed; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Mooresville, North Carolina 28117
Johnny
Job Details:
11/07/2024
"Cx stated unit sounds like galloping horses clicky clack clicky clack, I confirmed complaint. I entered service mode and get error codes f0e7 load detected during clean cycle f8e1 long fill, will use parts on return visit and ordering clutch and slider as well to deal with noise, ; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Slider)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Mooresville, North Carolina 28117
Johnny
Job Details:
11/07/2024
"Installed new parts, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Kannapolis, North Carolina 28081
Johnny
Job Details:
11/07/2024
Installed new parts. Working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Kannapolis, North Carolina 28083
Johnny
Job Details:
11/07/2024
"Loose power connection at control board. Readjusted connection. Plugged unit up, no power. Tested for 120. No voltage. Checked breaker.not tripped, plugged unit up to a different outlet on a different circuit. Unit came on. Will need an electrician to solve power supply issue"
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS1
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
11/07/2024
"Customer complained door was hard to open up upon arrival found hinges were malfunctioning or replaced hinges from pre-ID truck stock reassembled door, not opening as designed . verified proper operation"
We serviced a
KITCHENAID OVEN
Model KOEC530PSS00
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
11/07/2024
Part was damaged in shipping (magnetron ) ordering new part. Called customer to reschedule. Scheduled return call for 11-13 pm. ; ordrng 1 W11578959 (Magnetron)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
11/07/2024
"Customers complained unit dispenser with open. Closed dispenser and ran service diagnostic. Door didnt open. Bypassed door switch and ran again, could feel door try to open during step in diagnostic. Needs new dispenser assembly, part ordered but not in yet. Informed customer office will call when part comes in to return call. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Ellington, Connecticut 06029
Gary V.
Job Details:
11/07/2024
"Inspected and found dribble marks coming from the drain tube, did not detect any additional problems, all functions test fine at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details:
11/07/2024
"Inspected and found frost build up in freezer due to gasket not sealing properly, adjusted gasket and cleared ice, tested fine. Unit located on extremely unleveled floor and unit is teetering, and informed customer about needing to level floor for unit to sit properly and not teeter."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details:
11/07/2024
"Inspected and found levelers out of adjustment and leveled and adjusted, also performed customer instruct on operations. All functions test normal at this time.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS05
Near East Longmeadow, Massachusetts 01028
Gary V.
Job Details:
11/07/2024
"Inspected and found incomplete frost pattern on freezer evaporator and ice ball is starting to develop again. Checked all tubing connections for leaks and couldnt locate any leaks, but system is losing Freon from somewhere, only parts left to replace will be evaporator and 3 way valve, and do follow up tests. Will order parts and return. Ordering ff evap for back up. Extra time will be needed on return trip.; ordrng 1 W11546605 (Evaporator) and 1 W11595221 (Evaporator) and 1 W11590197 (3 way valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/07/2024
Installed motor and main control board and ran through auto test' all functions test fine.; dspstn on spec-tagged invntry: 1 W11283592 MOTOR-DRVE
We serviced a
LG RANGE GAS
Model NX60A6311SS/AA
Near East Windsor, Connecticut 06088
Gary V.
Job Details:
11/07/2024
"Inspected and found front right burner broken, quoted and he will call."
We serviced a
LG REFRIGERATOR
Model LFX28978SW/02
Near Longmeadow, Massachusetts 01106
Jorden
Job Details:
11/07/2024
"Arrived and installed drain tube, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Longmeadow, Massachusetts 01106
Jorden
Job Details:
11/07/2024
"Arrived and installed compressor kit, allow 48h for temps to normalize. ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR , used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T), and 1 W10143759 () from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TWA
Near Springfield, Massachusetts 01151
Jorden
Job Details:
11/07/2024
"Arrived and found FF door gasket damaged and shelving hangar broken, ordering both under p/a. ; rqstng P&A on 1 242193213 (gasket-door ref. 2) and 1 240530701 (support,meat pan)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ3
Near Worcester, Massachusetts 01602
Glenn
Job Details:
11/07/2024
Installed dishwasher tub tested for 20 minutes for a leak while reassembling none found then tested installed in a wash cycle tested all ok
We serviced a
LG REFRIGERATOR
Model LRFDS3016S00
Near Leicester, Massachusetts 01524
Glenn
Job Details:
11/07/2024
Tested neither the ridge or freezer fan are operating. No power to fans unless the fridge is reset then they only operate momentarily. Order part main control board ; rqstng P&A on 1 EBR88309712 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, North Carolina 28205
Caleb
Job Details:
11/07/2024
Ice maker had ice in it. Just wont harvest. Replaced icemaker and tested. Called for water. Unit checks fine.; used 1 W11700250 (Icemaker) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ08
Near Mint Hill, North Carolina 28227
Caleb
Job Details:
11/07/2024
Documented with Techline SR#7740276755. Unit non repairable at this time. Submitted for review.
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Charlotte, North Carolina 28203
Caleb
Job Details:
11/07/2024
"Customer stated that she noticed the light was staying on when she thought the door was closed. Currently the door is closing properly and the door switch checks fine, advised customer that if she continues to have issues to contact whirlpool. If call back order LH hinges W11568941 and RH hinge W11568813."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, North Carolina 28209
Caleb
Job Details:
11/07/2024
L1 to N 120v L2 to N 120v. L1-L2 0v. Reset breaker. Unit tests fine now.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, North Carolina 28210
Caleb
Job Details:
11/07/2024
"Replaced kit. Pulley squeaking, unit tests fine now.; used 1 4392065 (Dryer repair kit) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Chicopee, Massachusetts 01020
Jorden
Job Details:
11/07/2024
"Arrived and found ice maker error code E5 indicating a bad thermistor, replaced ice maker and tested fine. Allow 48h for a full bucket. ; used 1 W11658802 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gastonia, North Carolina 28052
Mitch H.
Job Details:
11/07/2024
"Removed and replaced lid lock and control. Reassembled, ran control calibration, completed correctly. Tested, washer now operating properly."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Gastonia, North Carolina 28052
Mitch H.
Job Details:
11/07/2024
"Tested and ran diagnostics. Found F0E9 off balance error. No other error codes. Cleaned error, ran control calibration, completed properly. Exited diagnostics, tested washer, all components operating as designed. Customer does have a clogged stand pipe for drain line. Advised them that they would need to have that checked and cleared. Washer operating properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Kings Mountain, North Carolina 28086
Mitch H.
Job Details:
11/07/2024
"Removed and replaced vent assembly and control. Reassembled, turned power back on. Attempted to test dishwasher, now getting F8E4 error. Checked drip pan, completely dry. Removed outer door, checked all connections, no issues. Turned power back on, still flashing error. Ordering float switch and harness. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11545764 (Float switch) and 1 W11662347 (Harness)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Medway, Massachusetts 02053
Aimee Z.
Job Details:
11/07/2024
F0- e2F7e7 motor un bale to hit target speed.Found the hub stripped out cant get the wash plate out.Needs wash plate and hub; rqstng P&A on 1 W10902814 (Wash plate) and 1 W10528947 (Drive Hub) and 1 W11130362 (Suspension rods)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, North Carolina 28262
Clinton
Job Details:
11/07/2024
W11693378 service pointer special projects covers knob and timer. Collected trip charge; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Charlotte, North Carolina 28262
Clinton
Job Details:
11/07/2024
Installed compressor then customer showed me the moisture on door the holder loop separated from mullion can not be repaired! Sr number 7739944904.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ1
Near Spencer, Massachusetts 01562
Glenn
Job Details:
11/07/2024
Installed user interface control panel and vent with seal due to new part some of the keys were not functioning tested all ok
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Charlotte, North Carolina 28278
Clinton
Job Details:
11/07/2024
"Unit had two burnt switches replaced with truck stock part unit operation is normal after repair ; used 1 WP3149404 (INFINITE SWITCH), and 1 WP3149400 (INFINITE SWITCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/07/2024
I found chiller tank was frozen over both fresh food and freezer were set the coldest temperatures possible adjust the temperatures to factory specifications except for fresh food compartment made one setting warmer than factory to prevent chiller tank from freezing over again found icemaker was indeed locked up gear would not turn at all replaced icemaker no further issues found
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/07/2024
"I replaced all previously ordered parts tested operations microwave light is still staying on. I can push on door really really hard on the right side top and light will go off and microwave will work and operate. Just fine. Used a straight edge. Cabinetry seems to be fine, but appears to be warped at the bottom. In the hinge area. No bends or dents that are visible. No further issues found with microwave oven at this time. I can use tape and thicken it up and door will close and microwave will operate perfectly fine. sr# 7740223637 Techline manufacturer deemed unit non-repairable ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT , used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/07/2024
"Complaint water dripping out of door vent. I followed instructions on service pointer adjusted dryness level per question number six pots and pans adjusted for best drawing performance. Also adjusted vent so that metal of tub was no longer showing, causing a lip to occur, allowing water to stay inside of vent longer. After closing your door, the water that was inside of the vent, drained out of the vent as well. No issues reported other than that consumer at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUI95X15HZ
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/07/2024
I replaced temperature sensor as unit was overflowing with ice would not turn off left. Read switch with customer as read switch was working properly. No further issues found. At this time unit has been making ice fine.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS7
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
11/07/2024
"Customer complain unit flip breaker twice while trying to use oven section top burners. OK hold unit out. Took back panel off. Check for any signs of wires, pinched or damaged. Found small pinch on power cord. plugged in in ran unit found proper polarity at wall in 120 V rake and broil neither igniter starting . Check power at control board P2 and P4 connectors only 10 V coming from board found 120 V going to board needs new control board and power cord. Power cord was already ordered, but not yet received. Scheduled return call for 11-13 pm . Will call safety on return call. ; ordrng 1 W11685628 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Monroe, North Carolina 28110
Brandon
Job Details:
11/07/2024
Complaint no ice produced. Found on arrival that ice was stuck in ice maker causing it not to cycle. Tried to get ice maker to harvest after extracting ice and it seemed to be locked up. Ordering ice maker for repair. Please let customer know when we can return.; ordrng 1 W11548540 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Monroe, North Carolina 28110
Brandon
Job Details:
11/07/2024
Complaint unit is making a loud buzzing noise. Put unit in diagnostic mode on arrival and found that evap fan motor is freezer is making a loud noise. Ordering fan motor for repair. Please let customer know when we can return.; ordrng 1 W11661931 (Evap fan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Wingate, North Carolina 28174
Brandon
Job Details:
11/07/2024
Complaint unit is not drying dishes. Put unit in diagnostic mode on arrival and found the heater is not coming on. Ordering control and heater for repair. Unit is still in warranty due to move in date.Please let customer know when we can return.; ordrng 1 W10518394 (Heater) and 1 W11683481 (Control)
We serviced a
WHIRLPOOL VENT HOOD
Model UXB1170KYS0
Near Weddington, North Carolina 28104
Brandon
Job Details:
11/07/2024
Complaint light not working on top of unit. On arrival I found that the bulb is blown. Customer will need to replace bulb. No other issues found.
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Concord, North Carolina 28027
Johnny
Job Details:
11/07/2024
Could not verify model and serial. Cx claims it was washed off.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Concord, North Carolina 28025
Johnny
Job Details:
11/07/2024
"Cx stated unit ran for over 6 hours. Not drying, I checked error codes. Got f7e1 error code. Ran service cycle. Unit heater did activate during service cycle. Inspected wires. Didnt see any damaged wires. Ordering new control board and turbidity sensor; ordrng 1 W11612329 (Turbidity sensor) and 1 W11637583 (Control board), dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near Charlotte, North Carolina 28278
Clinton
Job Details:
11/07/2024
4-3 error unit has a failed pump motor replaced pump assembly from pre Id part. Unit working after repair
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
11/07/2024
"Replaced drain hose and tested in n quick cycle, no leaks"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EVMS00
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
11/07/2024
"Fans running, no cool either section. Compressor running, just very quietly.Sealed system. Ordering compressor/drier/evap.Office to contact a when parts come in with authorization to schedule return ; rqstng P&A on 1 W10160407 (compressor) and 1 WPW10143759 (Drier) and 1 12002041 (Evaporator) and 1 2xtime (2x time)"
We serviced a
SAMSUNG REFRIGERATOR
Model RT18M6215SG/AA
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
11/07/2024
Replaced sensors and unit is cooling and fan running. Cs to monitor
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
11/07/2024
"Trip covered by authorization. Says oven will be on with not showing on , on the display.Unplugged on arrival. Plugged in and it is the convection coil and it was heating without being selected, stuck relay. Quoted for control/labor. Denied."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Shrewsbury, Massachusetts 01545
Lee
Job Details:
11/07/2024
"Customer states unit stopped mid cycle full of waterConfirmed complaint, found harness broken at drain pump, replaced it off truck and added support clip; used 1 W11643701 (HARNESS LOWER), and 1 W11755726 () from stock"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Worcester, Massachusetts 01610
Lee
Job Details:
11/07/2024
"Customer states first use and error code f27Cleared error message, checked pressure hose check okay, found service pointer posted below for f27 software improvements and will order and replace controlTechnical Service Pointer #: W11533288; ordrng 1 W11455206 (Ccu)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Charlotte, North Carolina 28277
Brandon
Job Details:
11/07/2024
Complaint ui is not registering. Found on arrival that ui is not working as it should. Part already on order please let customer know when we can return.; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/07/2024
"Unit is under 1yr wp warranty. Cs says it has been turning off during cycle. Has on extension to different outlet and is working now. Had tested a heater on same circuit that had worked. Possibly weak breaker. Ran several cycles attached to extension and different outlet. Completed a 2 minute, 3 minute and 4 minute cycle fine. Heating properly. Unit operating properly."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBS2777RF
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/07/2024
"Rf not cooling, had found whole upper section of evap clogged on last visit and throughly steamed clear. Again no air flow today. In diagnostics thermistors working, damper working, evap/condensor fans working. Defrost working. Allowed unit to run defrost with fan on until air flow restored. Door seal fine, a small tear in left rf gasket leaves a small hole, thought too small to affect and expensive part, but could contribute. Seems to be too small for failure in 12 days since being fully steamed clear. With other functions all passing and testing ok it could be a control issue.Left defrost on until defrost thermistor hit 90 degrees with fan running to move air..Quoted for gasket and let cs know next would be control as all function and sensors test properly in units test mode.No additional cost collected for today and customer will think over quote"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Palmer, Massachusetts 01069
Jorden
Job Details:
11/07/2024
"Arrived and found unit fully functional, this design has thermal limiters on the elements themselves and are not removable or adjustable. Unit is operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM05
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
11/07/2024
"Replaced compressor and pulled out not vacuum, held pressure. Charged with 45 grams r600a. Unit running , return line hose and freezer cooling. Back cover not on tight as had to run suction line a little out of cabinet to keep from kinking line.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504416 COUPLER 8.5/6 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Charlotte, North Carolina 28278
Clinton
Job Details:
11/07/2024
Ordered led light module ; ordrng 1 W11226500 (Light module)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Naugatuck, Connecticut 06770
Andre
Job Details:
11/07/2024
"Ck unit upon arrival and found drain pump running consistently and not shutting off ran calibration and pump would shut off and eventually starts right back up. Quote customer for control board and inform customer whirlpool is covering parts but she is responsible for 5e labor which I then quote customer for the labor and customer feels uncomfortable paying for full repair for a job that has not been completed which I then inform customer I would at lease of to collect service charge and deducted the service charge from her full amount on return visit ; ordrng 1 W11607637 (Control), dspstn on spec-tagged invntry: 1 W11038689 VALVE"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS12
Near Waterbury, Connecticut 06708
Andre
Job Details:
11/07/2024
Ck unit upon arrival and found microwave damage and install in box. Order and outer cover for replacement ; ordrng 1 W11173813 (Door) and 1 W11446916 (Outer case)
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near Rock Hill, South Carolina 29732
Brandon
Job Details:
11/07/2024
Complaint unit will not stop sparking after being lit on every burner. Ordering manifold and spark module for repair. Please let customer know when we can return and give extra time for repair.; ordrng 1 W10682075 (Manifold) and 1 WPW10475150 (Spark module)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
11/07/2024
Returned to install new evap fan. Installed evap fan. Plugged unit in. Fan not making noise now and unit not shutting off. Verified proper operation.
We serviced a
WHIRLPOOL RANGE
Model AGR4203MNB0
Near Springfield, Massachusetts 01151
Jorden
Job Details:
11/07/2024
"Arrived and found red tag on the gas line indicating a carbon monoxide issue, but the gas supply was still on upon arrival (gas company didnt shut off or lock out anything). Verified good flames and no gas leaks. Contacted techline and they provided SR # listed below. SR #7740277766"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Milford, Massachusetts 01757
Aimee Z.
Job Details:
11/07/2024
Mike called Cust to load dishwasher and run on a normal cycle with soap and dishes.When arrived was dripping Opened and then was a lot of soap in dishwasher was loaded correctly Did video chat with Mike Said to flush cold water with vinegar and change soap to finish.Ran normal cycle to205 after cleaning with no dishes.No foam up left in dishwasher.I advised Cust more that once to change soap and do regular cleaning to break soap build up down.Didnt leak after cleaning
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017H10
Near Worcester, Massachusetts 01610
Lee
Job Details:
11/07/2024
"Incorrect model number on ticket, once updated unit didnt show it was registered, customer unable to provide proof of purchase customer will call whirlpool"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near West Hartford, Connecticut 06117
Ruben C.
Job Details:
11/07/2024
"Sr Checked unit found friction pad broke due to frame on tub is bent cuasing pad to break called techline to report per tech line ordering tub and seal a two friction pads sr 7740277759; ordrng 1 W11502321 (Tub) and 1 W11425053 (Seal) and 2 8268961 (Pads)s and 1 W11612302 (Hinge left) and 1 W11612303 (Right hinge), used 1 WP8268961 (PAD) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Springfield, Massachusetts 01118
Jorden
Job Details:
11/07/2024
"Arrived and installed new drain pump, tested fine."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS07
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
11/07/2024
"Unit is under 1yr wp warranty per service bench. Just purchased and igniters will not shut off.Each burner will constantly click when the are lit. units work individually. No applicable service pointers. No pinching found at rear spark module, ordering modul , harness and manifolds.Office to contact cs when parts come in to schedule return.; ordrng 1 W11319687 (Spark module) and 1 W10903729 (Switch harness) and 1 W11384736 (Manifold) and 1 W11384739 (Manifold)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HBS22
Near Salisbury, North Carolina 28146
Jenn F.
Job Details:
11/05/2024
"Complaint the unit makes a buzzing clicking noise when the Mw door is open as well as when trying to heat. Does not heat just clicks and buzzes. Mw not working. Console randomly becomes unresponsive. Breaker has been turned on and off to try to reset with no help. When it does try to work the timer goes back and forth between 30-28 seconds. Needs new control, inverter, mag, transformer, light and console. Office will call when the parts come in. ; ordrng 1 W11598196 (Black ss console) and 1 W11578579 (Inverter) and 1 W11578959 (Mag) and 1 W11325789 (Mw control) and 1 W11238401 (Transformer) and 1 W10886919 (Light)"
We serviced a
MAYTAG M/W OTR
Model MMV4207JZ01
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/05/2024
"Replaced control and fan still only working on high, ordering Fan assy and 2x time me as unit will have to come down. Heated water 2 minutes and water boiling.Cs did show me a potato cooking for five minutes, magnetron stopped after 2 minutes, timer turntable kept running, same as with original control.; ordrng 1 W11442100 (Fan) and 1 W11679669 (Thermostat) and 1 W10754299 (Magnetron) and 1 W11545872 (Transformer)"
We serviced a
KITCHENAID DISHWASHER
Model Kdte334gps0
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/05/2024
"Cs had another company out who had replaced the sump assy, had issues with mice. After repair it has leaked from left front while empty. He had them back out and they adjusted, but still leaks. Cs has since adjusted it himself some snow leaks from both front corners.Definitely not square, door rubs on right side, and not tilted back. Pulled unit out a little raised front as far as could and unit is square. Ran cycle empty. Cs said it would start mid cycle so let it run for 20+ minutes with no leaking. Door insulation dry."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near West Hartford, Connecticut 06110
Chuck M.
Job Details:
11/05/2024
Customer complaint is that dryer door does not close properly. Found door tight to open and has to slam door shut. Pinched strike and tested. Showed customer it works.
We serviced a
WHIRLPOOL DRYER
Model wed5000dw2
Near Norfolk, Massachusetts 02056
Aimee Z.
Job Details:
11/05/2024
Listen when started no unusual noises.Took apart belt and 2 bearing are fine and belt .Showed customer Put back together put towels wet in sounds as intended.Advised to watch load going in Cust puts a lot of cloths in dryer at one time
We serviced a
SAMSUNG WASHER
Model WF45R6100AC/US
Near Millville, Massachusetts 01529
Aimee Z.
Job Details:
11/05/2024
"Found the spin basket broken cant spin by hand Needs tub job completeAlso needs new boot and drain pump doesnt drainIn garage; rqstng P&A on 1 DC97-21594C (Rear outer tub) and 1 DC97-21456A (Spin basket complete) and 1 DC97-21466A (Front tub) and 1 DC62-00156A (Washer rear tub) and 1 DC64-03788A (Bellows) and 1 DC97-20621A (Drain pump), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Mansfield, Connecticut 06250
Amanda R.
Job Details:
11/05/2024
F6e2 f2e1 power wont work entered diagnostics mode errors for both controls ; rqstng P&A on 1 W11400681 (Control) and 1 W11120178 (Ui)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
11/05/2024
Checked unit unit is heating normally found outside vent is not going outside and is being restricted with a piece of wood took pic have informed cust instruct is now fullfilled
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Burlington, Connecticut 06013
Ruben C.
Job Details:
11/05/2024
Checked unit found rollers worn down replaced rollers belt and pulley with kit tested operation normal ran cycle normal; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near New Hartford, Connecticut 06057
Ruben C.
Job Details:
11/05/2024
Checked unit found led modules not lighting replaced all leds tested operation normal lighting normally; dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Canton, Connecticut 06019
Chuck M.
Job Details:
11/05/2024
Replaced ice maker fill tube heater. Checked ok.
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US
Near New Britain, Connecticut 06053
Ruben C.
Job Details:
11/05/2024
Checked unit found unit stays in draining checked base there was no water in base and switch checked ok found float broken stem and latch will not engage ordering control float and latch unit slides out good ; rqstng P&A on 1 DD81-02282A (Control) and 1 DD81-02197A (Switch door) and 1 DD81-02243A (Float)
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
11/05/2024
"Replaced gear case assy and rotor screw. Installed other parts previously ordered. Ran test 51 fine, ran drain and spin cycle fine. Cs to monitor.Broken replacement gear case and screw collected to return to office"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/05/2024
"Complete washer not finishing a cycle clothing still soaking wet at the end of the cycle. I found error code F0E5 out of balance error code. Verified how customers loading washing machine is in proper. Found customers also using non-HE style detergent that is very sudsy. No further issues found with washing machine advice, customer on detergent type and proper loading procedures, install and instruct fulfilled."
We serviced a
BOSCH DISHWASHER
Model SHEM63W55N/11
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/05/2024
Complaint dishwasher keeps displaying e24 error code no drain long drain potential causes are clogged. Check valve restriction and hose drain pump error or heater pump failure. I found drain hose had a complete restriction or producing back pressure at drain connector under sink attached drain connector hose to disposal no error codes at the end of cycle after testing customer stated after running a cycle every time it would display E 24. after changing everything over no further issues or error codes displaying after cycles
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
11/05/2024
Replaced wash motor and vent. Tested and dishwasher checked ok. ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB11
Near Portland, Connecticut 06480
Jeremy B.
Job Details:
11/05/2024
Installed new blade and motor all checks good .
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WS02
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
11/05/2024
Microwave not heating. Tested and transformer powers on but not heating. Replaced magnetron and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
11/05/2024
Installed new damper and tested all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC7HS04
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
11/05/2024
"Customer complaint is that microwave is working but not heating. Ran diagnostics and got error codes. F4e1 microwave cavity temperature sensor error. F4e2 magnetron temperature sensor error. Ordered Magnetron, inverter, cavity and magnetron sensors. Extra Time and tech. ; ordrng 1 W11233913 (sensor Magnetron Thermostat) and 1 W11346197 (Magnetron) and 1 W11568584 (Thermostat Cavity) and 1 W11325604 (Inverter) and 2 ExtraTimeSlots (Extra Time Slots)s"