Service History 21 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 10/21/2024

Both sections not cooling properly. Found ice build up on evaporation fan like door wasnt closed properly. Cleared away ice and found even frost pattern. All checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDPS7024RZ0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 10/21/2024

Installed new tub assy. Panel scratched will order new. Tested for leaks and found none. ; ordrng 1 W11461682 (Panel)

We serviced a

WHIRLPOOL WASHER

Model MVWB750YW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 10/21/2024

Customers complaint is washer not spinning out and saying OL. Ran diagnostics found no error codes ran self test and then rinse and spin and couldnt duplicate any problems. Customer was away for 4 months and left and washer was working but not when they returned. I think maybe some corrosion formed on shaft on preventing basket from floating properly. If problem continues will need new main control. control NLA

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 10/21/2024

Installed new motor supply assy and tested all checks ok.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Mount Holly, NC 28120

Ryan S.

Job Details: 10/21/2024

"Returned to install new Ui and control. Installed parts ran factory cycle , ran timed dry. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Denver, NC 28037

Ryan S.

Job Details: 10/21/2024

"Customer complained of noise. Posted to video , video is of freezer section evap fan. Unit making noise intermittently. Ordering evap fan. Schedule return call for 1-25, customer not available before Friday. ; ordrng 1 WP2315549 (Fan motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Lincolnton, NC 28092

Ryan S.

Job Details: 10/21/2024

"Returned to install icemaker, installed icemaker ran service test to fill and cycle. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Lincolnton, NC 28092

Ryan S.

Job Details: 10/21/2024

Customer complain unit lid wont unlock wont run has error code. Found drain error code found lid lock does work found drain pump not engaging but power sent to drain pump ordering drain pump scheduled return call for. 10-24-24 am ; ordrng 1 W11396717 (Pump)

We serviced a

MAYTAG WASHER

Model MHWE500VW00

Near Easthampton, MA 01027

Mike K.

Job Details: 10/21/2024

"Replaced pressure switch and ran quick wash. Went through cycle fine. Did same thing n last visit, is Mabel to recreate error, cs said next cycle it repeated suds error. Cs that monitor. If continues would need new control which shows as nla. That has been explained to cs on both visits"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Easthampton, MA 01027

Mike K.

Job Details: 10/21/2024

"Called and lm enroute, was an incomplete part order. Was supposed to have a gear case / clutch ordered. Office says we can return tomorrow afternoon. Offered to come back tomorrow afternoon, but that will not work they are leaving for 8 days. Put on schedule for the 30th am 2x time slot. Left other parts with customer.; ordrng 1 W11393685 (Gear case assy) and 1 W10734521 (Clutch assy)"

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Bolton, CT 06043

Amanda R.

Job Details: 10/21/2024

Squealing noise replaced idler pulley and wheels with kit tested sounds normal ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL OVEN

Model WFG535S0LZ5

Near East Hartford, CT 06118

Amanda R.

Job Details: 10/21/2024

Oven not preheating customer had back-liner on bottom panel removed preheated oven to 350

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manchester, CT 06040

Amanda R.

Job Details: 10/21/2024

"Replaced control cam damaged replaced cam and actuator started clean cycle ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC , used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Manchester, CT 06042

Amanda R.

Job Details: 10/21/2024

Fills and drains not wash replaced wash motor tested operation normal ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near West Hartford, CT 06117

Jeremy B.

Job Details: 10/21/2024

Customers complaint is washer is banging. Ran self test and found water hammer. Recommend customer install arrestors.

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH00

Near West Hartford, CT 06117

Jeremy B.

Job Details: 10/21/2024

Fresh food section not cooling properly. Customer has freezer packed full causing door not to close and ice build up in air tower. Cleared away ice and advised customer on proper way to load.

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDP665SYN3FS

Near Blackstone, MA 01504

Aimee Z.

Job Details: 10/21/2024

Cust has build up of soap in dishwasher using seventh generation Advised to clean with little oil cooking or vinagar for mineral deposits Explained need to be a functional problem and soap build up Can be cleaned I ran cycle normal with cooking oil to clean out sud went down.Asked to run a few more cycle with 1 T cooking oil

We serviced a

WHIRLPOOL REFRIGERATOR

Model gc3shaxvy01

Near Franklin, MA 02038

Aimee Z.

Job Details: 10/21/2024

"Found the drain was frozen steamed out, and cleaned the drain"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS2323AB4

Near Foxborough, MA 02035

Aimee Z.

Job Details: 10/21/2024

Installed and advance the ice maker to fill with water

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Somers, CT 06071

Chris B.

Job Details: 10/21/2024

Replaced all parts and ran water and IM and no leaks detected. Used IM fitting TS #WP4373559.; used 1 WP4373559 (FITTING 5/16-1/4) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near East Granby, CT 06026

Chris B.

Job Details: 10/21/2024

Replaced all parts and washer running normal. No leaks detected.

We serviced a

SAMSUNG WASHER

Model WA505R5200AW/AA

Near Enfield, CT 06082

Chris B.

Job Details: 10/21/2024

Complaint that the washer has en error code and wont finish any cycle. Found bad suspension and quoted for parts and labor. Customer declined for the fix for today. Collected trip fee.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Enfield, CT 06082

Chris B.

Job Details: 10/21/2024

Complaint that the washer is didnt cycle correctly. Found error code F0E5 and F0E2. Cleared pressure hose and ran a quick and diagnostic cycle. Washer filling up with proper amount of water.

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model PFE29PSDASS

Near Southwick, MA 01077

Mike K.

Job Details: 10/18/2024

"Complaint of rf not cooling properly, has a thermostat on top shelf measuring 54, one item on n mid shelf , measured and read 43, unit is set to -6 and 34. One item In freezer and measured at -2. Compressor/ fans running and air a high rpm. Temp set at -6 and 34, says actual temps are -8 and 54. Set temps to 0 and 38, turned on power cool. Can hear fan running, but not feeling any air flow. Verified flow to crisper drawer only. Pulled off evap cover and unit went into defrost in process, good rf evap frost pattern., unit came back on and ff evap fan not running. Pulled it out and fan is physically seized. Quoted for fan labor and accepted. Worked fan repeatedly and became freer moving and is running, loudly. I explained it is working now, but no guarantees it will keep working til we return.Collected for part and additional labor per cc. Office to contact cs when parts come in to schedule return ; ordrng 1 WR60X26866 (Ff evap fan)"

We serviced a

GENERAL ELECTRIC LAUNDRY CENTER

Model PFQ97HSPV0DS

Near Springfield, MA 01109

Chris B.

Job Details: 10/18/2024

Replaced part and unit needs to be connected to Wi-Fi for more updates and adjustments. Mentioned to the customer to have that done and updated through GE web to be able to use the unit properly.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Windsor, CT 06095

Chuck M.

Job Details: 10/18/2024

F7e7 motor unable to reach target speed. F7e1 basket speed fault. Ran HHS. Basket is out of round and lid unlocked before spin ended. Ordered basket. ; ordrng 1 W10752719 (basket)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Springfield, MA 01109

Chris B.

Job Details: 10/18/2024

Part not received in time and called customer to reschedule for 10/21/24 PM timeframe. ; schdld next appmnt for 10/21 MON PM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Springfield, MA 01118

Chris B.

Job Details: 10/18/2024

Replaced door and ran IM water fill tests and found no leaks. Door sealed properly. Adjusted temps to proper settings.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Watertown, CT 06779

Jimmy R.

Job Details: 10/18/2024

"Ran washer and found when running unit threw a spin twice it would start to make a loud creaking noise coming from bottom of machine, traced noise and found inner Gearcase making a loud squealing noise when spinning unit will need new Gearcase and motor to be safe will order and return. ; ordrng 1 W11454372 (Gearcase)"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 10/18/2024

"Customers complaint is water keeps filling and doesnt stop and cloths still going off balance. Ran self test and washer keeps filling and when spinning its vibrating. Needs new control, basket, and suspension. ; ordrng 1 W11687817 (Control) and 1 W11178227 (Basket) and 1 W11400156 (Suspension) and 1 W10902814 (Wash plate)"

We serviced a

GE WASHER

Model Gtw335asn1ww

Near West Springfield, MA 01089

Mike K.

Job Details: 10/18/2024

"Fault code 18 drain pump, 31 out of balance, 8 pressure sensor loss,29 drain excessve motor current, 17 dry load sense, 26 out of balance.Drain pump, pressure sensor, agitate and spin, fill all working fine in testing. No repeatable error. Possible too much soap, unbalanced loads or beginning of bearing issue or intermittent control board issue with pressure sensor being part of main control. Ran speed wash, went through fill and agitate then went into drain and kept draining past when all water was out and kept running. Looking to be control ( pressure sensor is part of control board) Removed pressure hose and Did feel like there was resistance in pressure hose, cleared out with pressure, but unit keeps trying to drain, unplugged and started new cycle and just krpt draining, eventually started to spin, looks to be continuing last cycle before unplugging. Cancelled and started fresh, filled as normal. Went into agitation fine. This time stopped draining when empty and went into spin properly. Sent quote for control, but may have just been clogged pressure hose."

We serviced a

WHIRLPOOL WASHER

Model MVWC400VW0

Near Enfield, CT 06082

Gary V.

Job Details: 10/18/2024

"Installed new lid switch and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WP8318084 DOOR/LID SWITCH"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Sharon, MA 02067

Aimee Z.

Job Details: 10/18/2024

Found the right door gasket torn The door light symbol was on Tested door switch test 16 there good in fridge and center draw.Ran test 17 freezer light was open won close Needs gasket and light switch; rqstng P&A on 1 W11445850 (Swich) and 1 W10830274 (Door gasket)

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Somers, CT 06071

Gary V.

Job Details: 10/18/2024

Installed new inlet valve and cycled tested fine. Also informed customer about sand coming into his water system in the house causing issues and he will solve that. All others functions test normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 10/18/2024

Installed new bulb all checks on. ; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 10/18/2024

Installed new lower wash arm and manifold. Ran self test and all checks ok.

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Coventry, CT 06238

Amanda R.

Job Details: 10/18/2024

The brown wire going to actuator broke out of connector replaced wire harness tested operation normal ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW00

Near Mansfield, CT 06250

Amanda R.

Job Details: 10/18/2024

"Lost complete cooling compressor very loud ; rqstng P&A on 1 W10769822 (Compressor) and 1 W11507067 (Evaporator), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Vernon, CT 06066

Amanda R.

Job Details: 10/18/2024

Replaced evaporator fan motor set temps at recommended fan turned on

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC1

Near Avon, CT 06001

Jimmy R.

Job Details: 10/18/2024

Helped with unit

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Wolcott, CT 06716

Jimmy R.

Job Details: 10/18/2024

"Tested microwave and found when plugging in unit machine would not power on, found door not closing and switch for door sprung causing fuse to blow. Replaced fuse and fixed door latch heated up unit and all operations are now working to specs ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

LG REFRIGERATOR

Model LRMDS3006S/01

Near Southington, CT 06489

Jimmy R.

Job Details: 10/18/2024

"Installed new fan and blade checked compressor cooling and condenser is now circulating air properly. Checked ice maker due to just giving sheets of ice not round cubes and found ice maker stuck, cleared ice maker and advised customer its cycling and working if any issue she needs to call and get a new dispatch sent over for ice maker issues."

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GFE28GSKLSS

Near Springfield, MA 01108

Chris B.

Job Details: 10/18/2024

Replaced IM door and unit working normal.

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Vernon, CT 06066

Amanda R.

Job Details: 10/18/2024

Burnt power cord terminal block and main wire harness quoted for power cord customer is going to go purchase one for repair ; ordrng 1 W11454490 (Harness)

We serviced a

LG REFRIGERATOR

Model LFDS22520S/04

Near Easthampton, MA 01027

Mike K.

Job Details: 10/18/2024

Fans running on arrival compressor is not. Verified voltage age coming to the compressor. Sealed system issue. Would require new compressor. Quoted for compressor/drier/labor. Denied. Service call pre collected.

We serviced a

GE WASHER

Model WHRE5260E1WW

Near Northampton, MA 01062

Mike K.

Job Details: 10/18/2024

"Unit wont fill, goes directly into agitate while load dry, in spin drain pump comes on but does not spin. Took out load and same on different settings. Reset load size and now filling. Ran on quick rinse, small load size. Went through fill and into agitate properly. Put on spin only and drained out fine. Did not go into spin. Unplugged motor and plugged back in and spun properly. Same when repeated, have to disconnected/reconnect motor to get it to spin out. Also some small leaking inside unit. Would need control and possibly pressure sensor ( did read water level when filling).Control is no longer available.Collected for service call only."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM05

Near Northampton, MA 01062

Mike K.

Job Details: 10/18/2024

"Unit is under 1yr wp warranty per service bench.Complaints by all f door not closing well, swings open. Raised feet tall have unit naturally close.Other complaint is of plasticy smell and taste is ice.Explained there is nothing I can do for the odor of the unit, odors do tend to permeate ice. All smells seem normal and n unit, really only smelling home incense. did taste a bit of ice, would describe it as plasticky.Using braided hose fill line.Called techline to document complaint. Suggested filter for odors, customer already using baking soda, charcoal filters can also be a help. For taste it should dissipate in time but no specific time frame givenSr#7740141987"

We serviced a

WHIRLPOOL DRYER

Model MED5630HW1

Near Vernon, CT 06066

Amanda R.

Job Details: 10/18/2024

Complaint works on heavy duty but not other settings some setting were set on air dry and other set very low temp went over setting the settings

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Salisbury, NC 28146

Jenn F.

Job Details: 10/18/2024

"Complaint humming noise. Ran compressor test, no noise found. Noise from ff evap. Replaced. Tested ok. ; used 1 W11087438 (EVAP MOTOR) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Marvin, NC 28173

Jonathan J.

Job Details: 10/18/2024

"Unit has made a couple of small cubes very very small cubes. But has ceased to make any more rice. I found cubes and icemaker were really small and diagnostics menu icemaker is filling appropriate but obviously is not naturally I am ordering control board water, inlet valve icemaker, and fill tube heater unit was not frozen over upon arrival and dispenses water into icemaker Unit is cooling fine upon arrival. Temperature in freezer is 0? temperature in fresh food section is 36.8?. Unit is set at zero and 37?. Office to call customer when parts come in. ; ordrng 1 W11224256 (Control) and 1 W11482383 (Valve) and 1 W11658802 (Ice maker) and 1 W11087201 (Heater)"

We serviced a

JENN-AIR COOKTOP

Model JGC3536GS01

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/18/2024

I replaced all previously ordered parts tested operations. Cooktop is now igniting properly with no further issues found.

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDP665SYN2FS

Near Southington, CT 06489

Jimmy R.

Job Details: 10/18/2024

"Installed new parts and ran dishwasher threw a test cycle, unit went threw a washer normally. Ran a regular wash and unit is filling and now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Southington, CT 06489

Jimmy R.

Job Details: 10/18/2024

"Tested ice maker and found unit over flowing with ice and not shutting down, lifter arm and unit still would cycle. Found ice maker contact faulty allowing ice maker to keep running and running, replaced ice maker and unit filled with water but filled slowly not reaching top of mold. Replaced valve supplied with kit and unit is now filling and operating to specs ; used 1 W10884390 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Unionville, NC 28110

Jonathan J.

Job Details: 10/18/2024

"Complaint not washing dishes properly not drying dishes at all. I found heating element is open. I also found 71 error code in fault history I cleared code. Customer has never ran hot water before starting cycle wash performance issues are caused by too high of dishes, being stacked and dishwasher, preventing upper spray arm from spinning, verified pump motor assembly has full water pressure. ; ordrng 1 W10518394 (Element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW06

Near Monroe, NC 28110

Jonathan J.

Job Details: 10/18/2024

"Our replaced icemaker kit water valve that came with the kit because it was leaking. Cycled icemaker, tested operations, no leakage occurring anymore."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKT3

Near Salisbury, NC 28144

Jenn F.

Job Details: 10/18/2024

"Complaint when running the unit leaks from the bottom of the door on the left side. Replaced gasket, leak checked tested ok. ; used 1 W11483553 (GASKET) from stock"

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC1

Near Avon, CT 06001

Chuck M.

Job Details: 10/18/2024

"Replaced Motor, idler and blower wheel. Cleaned lint blocking auxiliary assembly. Tested and dryer checked ok. ; dspstn on spec-tagged invntry: 1 W10837240 IDLER PULLEY"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Britain, CT 06053

Chuck M.

Job Details: 10/18/2024

"Customer complaint is that refrigerator is still freezing food. Called techline and tested thermostat at P5 connector P5-1 to P5-2 and found thermostat out of range. Was told to order temperature sensor. Sr7740142025. ; ordrng 1 W103167760 (Temperature Sensor), dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Marshville, NC 28103

Jonathan J.

Job Details: 10/18/2024

Replace control performed a control board calibration procedure tested operations

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Vernon, CT 06066

Amanda R.

Job Details: 10/18/2024

Replaced freezer door new door came with gasket left gasket broke one clip on freezer rail but customer ok with it

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DWH2

Near Manchester, CT 06040

Amanda R.

Job Details: 10/18/2024

Replaced wire harness and control tested operation normal

We serviced a

FRIGIDAIRE RANGE GAS

Model GLGFS66ASC

Near New Britain, CT 06053

Chuck M.

Job Details: 10/18/2024

Customer complaint is that oven is not heating. Checked amp draw at igniter and it was at 2.6 amps. Replaced igniter and tested. Oven is heating properly. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR FLAT

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near West Hartford, CT 06107

Chuck M.

Job Details: 10/18/2024

Customer complaint is that lights in refrigerator are out. Replaced LEDs in unit. All lights are working.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Hartford, CT 06106

Chuck M.

Job Details: 10/18/2024

Replaced lower harness and added clip from service pointer. Tested washer and it is working properly. ; used 1 W11284522 (CLIP) from stock

We serviced a

MAYTAG RANGE

Model MGS8800FZ1

Near Marshville, NC 28103

Jonathan J.

Job Details: 10/18/2024

Part missing customer prepaid cancel button not working on membrane forcing an F2 E1 to display. Every other function is working properly. Power was able to preheat oven. Preheat broil and error came back quickly after unit preheated.; schdld next appmnt for 11/1 FRI AM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Plainville, MA 02762

Aimee Z.

Job Details: 10/18/2024

Installed new damper and tested through diagnostics

We serviced a

SAMSUNG WASHER

Model WA48J7700AW/A2

Near Kings Mountain, NC 28086

Mitch H.

Job Details: 10/18/2024

"Tested and found drain pump bad. Has correct power but pump not working. Quoted customer for repair and saved estimate. Customer declined repair, said he would replace washer. Collected for service call on ck#2078"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near York, SC 29745

Mitch H.

Job Details: 10/18/2024

Checked and tested. Found compressor running but not cooling. No frost pattern. Does have ball of ice near cap tube entrance on evaporator. Has sealed system issue. Ordering compressor kit. Customer said she was going to talk to Home Depot to try to get refrigerator exchanged. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11557425 (Compressor kit) and 1 2Xtime (2X time)

We serviced a

MAYTAG WASHER

Model MVW5435PW0

Near York, SC 29745

Mitch H.

Job Details: 10/18/2024

"Tested and confirmed issue. Enter diagnostics, found F7E1 control error. Attempted to run diagnostics cycle. Completed valve tests, drain and agitate but would not spin. Gave error code at this step. Ordering control and harness. Checked part availability and scheduled return for 10/24 PM ; ordrng 1 W11627413 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Gastonia, NC 28056

Mitch H.

Job Details: 10/18/2024

"Arrived, found only lights working inside. No fans or compressor running. Could not enter diagnostics, UI only partially lit up. Pulled unit out, found approximately 1.5 inch wide by 5 inch long hole burnt in back of cabinet below control board compartment and painted over. Appears some type of repair may have been attempted at some point. No repair attempted or possible. Called tech line spoke to Austin SR# 7740142923, documented findings."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Gastonia, NC 28056

Mitch H.

Job Details: 10/18/2024

"Disassembled washer. Removed and replaced gear case, cam, belt and wash plate. Reassembled, ran control calibration then diagnostics cycle. All components and functions operating properly.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10902814 WASHPLATE , and 1 W11239857 BELT"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS4

Near Gastonia, NC 28054

Mitch H.

Job Details: 10/18/2024

"Checked and found drawer front standing out on left side. Tracks are good, no issues. Drawer itself is good. Loosened screws and adjusted front. Drawer front very thin metal and flexs easily. Closing properly now. Advised customer that this would be considered a cosmetic issue and not covered by warranty. If issue returns she would need to call Whirlpool to get P&L authorization."

We serviced a

GE REFRIGERATOR

Model GSS25GMHKCES

Near Westfield, MA 01085

Mike K.

Job Details: 10/18/2024

"Was getting frost built up in the rf, temp issues, had set temp lower and seems to be doing ok. Noticed rf door not closing well, easy for it to remain open. Raised front legs to have unit tip back and raised rf door. Closing much better. Changed water filter and ran dispenser to clear air."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Gastonia, NC 28054

Mitch H.

Job Details: 10/18/2024

"Tested and ran diagnostics. No stored error codes. Shipping bolts were removed. Ran drain and spin, no unusual movement or shaking, wash basket running true. Checked tub, all counter weights good, springs and shocks good. Stator and rotor tight and operating properly. No issues found with any components. Ran quick test cycle in diagnostics with top removed, all operating properly with no unusual movement. No issues found, washer operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Gastonia, NC 28052

Mitch H.

Job Details: 10/18/2024

"Removed and replaced valve, tested, operating properly. Removed and replaced left refrigerator door gasket but other gasket was wrong part, should have received 2 - W10830055 gaskets. Instead received 1- W10830055 and 1- W10830162. Reordering gasket.; ordrng 1 W10830055 (Gasket), dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET"

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5501SR/AA

Near Attleboro, MA 02703

Aimee Z.

Job Details: 10/18/2024

No cool fridge or freezer Smelled so bad bad foodCust stated that the compressor isnt working. No frost fridge evap .Checked error codes 84c locked compressor Spoke husband phone advised to callSamsung . He said they need a rect orwont they wont honor warranty with out. Cust cant findNeeds compressor seal system tech advised to call a contract company Tell them having problems with compressor Needs sealed system tech

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near South Windsor, CT 06074

Gary V.

Job Details: 10/18/2024

"Concern is not cold enough and handles loose. Inspected and found running temperatures higher than normal, and then found settings, set higher than normal, adjusted settings to the proper temperatures and tighten handles and tested fine"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Kannapolis, NC 28083

Jenn F.

Job Details: 10/18/2024

"Complaint still no heat, after the board was installed heater came on briefly but then never again they waited for 30 min with no heat. Proper voltage to the unit. Elements tested good. Found a loose connection to the door switch secured harness. called whirlpool techline. Sr7740141399. Preheated oven to 350. Tested ok."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Kannapolis, NC 28083

Jenn F.

Job Details: 10/18/2024

Complaint not enough water tried on auto sensing and deep fill and got barely any water. No error codes stored in the control. Calibrated the control. Started a load with some towels unit is now filling correctly. Tested ok. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near East Hampton, CT 06424

Jeremy B.

Job Details: 10/18/2024

Dishwasher randomly not draining. Used shop vac and made sure hose is clear. Found nothing stuck in hose or pump. Replaced pump and tested all checks ok. ; used 1 W11412291 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB11

Near Portland, CT 06480

Jeremy B.

Job Details: 10/18/2024

Making a rattling noise. Found condenser fan blade damaged causing noise. Was able to adjust but needs new fan and blade. ; ordrng 1 W11127829 (Fan motor) and 1 W11193484 (Blade)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Springfield, MA 01119

Chris B.

Job Details: 10/18/2024

Complaint that the washer is making banging noise. Found noises on the water line. No issues found with the performance of the washer. Mentioned to the customer to have the water lines in the house verified. No error codes or issues with the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Windsor, CT 06095

Gary V.

Job Details: 10/18/2024

"Inspected and found handle broken, replaced with new handle, and tested fine."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Canton, CT 06019

Gary V.

Job Details: 10/18/2024

"Concern is noise in spin. Inspected and found capacitor became dislodged from mounting bracket on gear case, remounted capacitor to gear case and cycled, tested fine."

We serviced a

ELECTROLUX REFRIGERATOR

Model EI23BC56IS8

Near Windsor, CT 06095

Gary V.

Job Details: 10/18/2024

"Inspected and measured 120v to icemaker and not running, broken. quoted, and they will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Enfield, CT 06082

Gary V.

Job Details: 10/18/2024

"Inspected and found, Freezer rail screws loose and tightened and adjusted, cycled tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Middlefield, CT 06455

Jeremy B.

Job Details: 10/18/2024

Installed new parts. Leak checked with nitrogen. Pulled a vacuum then recharged with 4.27oz of r134a please allow 24 hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near East Hartford, CT 06118

Jeremy B.

Job Details: 10/18/2024

Kid not locking only continues to click. Replaced and tested all checks ok.; used 1 W11513248 (DOOR LOCK) from stock

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near East Hartford, CT 06118

Jeremy B.

Job Details: 10/18/2024

Customers complaint is washer not spinning out. Found F8E1(long/no fill) ran test 12 and everything worked. Started a high speed spin cycle and washer spun. Found spin setting on off. Advised customer to use fast spin.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Gold Hill, NC 28071

Jenn F.

Job Details: 10/18/2024

Complaint the unit keeps giving a po error and the ui is unresponsive to clear the code. No power drop. Voltage good to the unit. Needs new control and ui. Order parts. ; ordrng 1 W11556912 (Control) and 1 W11642011 (Ui)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Springfield, MA 01104

Chris B.

Job Details: 10/18/2024

Complaint that the washer stopped at mid cycle and wouldnt respond back again. Found error code F8E1. Found no issues with the water fill test and ran all diagnostics cycles. No issues found with the washer it needed a hard reset and to be cancelled out to start from beginning.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Wilbraham, MA 01095

Chris B.

Job Details: 10/18/2024

"Complaint that the washer would not start any cycle and once started but never ran through. Found wire barely making contact in the drain pump. Adjusted connection and ran two diagnostic cycles, a calibration and quick wash cycle and no more issues."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near East Granby, CT 06026

Mike K.

Job Details: 10/18/2024

"Found freezer with 3/4 inch ice sheet in the bottom and leaking no water in icemaker, fill tube frozen solid.Evap cover frozen to evap. Unit had waterfalled from fill tube until door wouldnt shut then frosted evap over. Steamed clear evap, tube, ice guild up. Ran icemaker and filled properly. Showed cs how to shut off icemaker if and further issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Eastford, CT 06242

Amanda R.

Job Details: 10/17/2024

Lost complete cooling compressor kicking off on overload needs new compressor ; ordrng 1 W11370574 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM08

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/17/2024

Both sections not cooling. Fans and compressor running. No frost on Evan. Needs new compressor and system leak checked. ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Waterbury, CT 06708

Jimmy R.

Job Details: 10/17/2024

"Went to install control and found housing not the same tried to swap over but control is different, control came packed in box wrong need to reorder control. Parts tentative p/a; ordrng 1 W11608056 (Main control), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near South Windsor, CT 06074

Chuck M.

Job Details: 10/17/2024

Customer complaint is that dishwasher door was slamming down. Confirmed and found hinge broken. Replaced both hinges and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE

We serviced a

BOSCH DISHWASHER

Model SHE3AR76UC/28

Near Ware, MA 01082

Chris B.

Job Details: 10/17/2024

Complaint that the dishwasher is has an error code F24. Found debris caught in the drain hose slowing the drainage and bringing the error code back on. Collected for minor repairs.

We serviced a

KITCHENAID WALL OVEN

Model KEBK101BSS00

Near Pelham, MA 01002

Chris B.

Job Details: 10/17/2024

Complaint that the oven temperature is off by 50^ degrees. Ran the oven and seems all working normal. Showed customer the exact temperature while cycling it. Showed customer how to adjust temperature just in case they need to. Customer was quoted $50 for the third appliance from the office. No issues with the oven.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near York, SC 29745

Mitch H.

Job Details: 10/17/2024

"Found no leaks from filter, filter housing or water line connections on arrival. Customer says issue is sporadic and does not leak all the time. Customer showed me picture from 9/22 of drip from right side. Called tech line spoke to Joe SR#7740137941. He had no suggestions other than to replace filter housing again. Ordering housing. Advised customer that office will call to schedule when part arrives.; ordrng 1 WPW10394053 (Filter housing)"

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