We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newington, CT 06111
Chuck M.
Job Details: 01/26/2024
Customer complaint is that washer would not complete cycle and drain pump continued running. Ran diagnostics and found no error codes. Ran normal wash cycle with full load of clothes and washer worked properly.
We serviced a
WHIRLPOOL RANGE
Model AGR3530AAW
Near New Britain, CT 06053
Chuck M.
Job Details: 01/26/2024
Customer complaint is that oven is not lighting. Inspected and found customer was not pushing knob while turning to lite. Demonstrated for customer and had him try. Checked 9V battery and it is at full power. Found gas valve o manifold is intermittent. Gas shuts off at spark ignition. Quoted P&L. Customer will decide later.
We serviced a
AMANA RANGE
Model AGR6603SFW7
Near Bristol, CT 06010
Mike K.
Job Details: 01/26/2024
"Replaced switch and igniter, unit not sparking, doesnt spark on broil either. Tested harness from dai to control and gas valve, all good.Followed wire diagram, double breaker k1 , voltage coming to it, nothing coming out p5-4 this would go to the bake broil relays and why neither is working.Ordering control and dsi (just in case also needed office to contact cs when parts come in to schedule return.; ordrng 1 W11620729 (Control) and 1 W11162730 (Dsi board)"
We serviced a
GE MICROWAVE
Model PVM9179SK2SS
Near Bristol, CT 06010
Mike K.
Job Details: 01/26/2024
Broken door handle. Ordering door assy. Office to contact cs when parts come in with authorization to schedule return visit.; rqstng P&A on 1 WB56X35404 (Door assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Chicopee, MA 01020
Chris B.
Job Details: 01/26/2024
Replaced gasket and unit working normal. Great seal all around the door.
We serviced a
GE RANGE
Model n/a
Near Enfield, CT 06082
Gary V.
Job Details: 01/26/2024
"Installed new bake element and cycled to temp, tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near East Granby, CT 06026
Gary V.
Job Details: 01/26/2024
"Inspected and found water tube frozen, thawed out and tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Windsor, CT 06095
Gary V.
Job Details: 01/26/2024
"Inspected and found slider damaged and replaced, ran test and found ui panel not responding properly and lid lock fault also, will submit estimate and call for return date.; rqstng P&A on 1 W11089548 (Ui panel) and 1 W10810403 (Lid lock), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Charlotte, NC 28262
Robert A.
Job Details: 01/26/2024
"Cx complaint that the unit making very loud noise while it runs. I inspected the unit to confirm the complaint. I found error codes: f0e2 f0e5 f7e7. I ran manual agitate and spin, agitate worked fine but the noise occurred during spin. I checked the cam kit, there was residue powder from the cam slipping. The unit needs a new belt and cam kit to resolve the issue. I left the part with the cx. Im ordering the parts for the return visit.; ordrng 1 W10721967 (Cam kit) and 1 W11239857 (Belt), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Charlotte, NC 28262
Robert A.
Job Details: 01/26/2024
"I installed the ordered parts and tested the unit for the cx. The wrong panel was sent. Im ordering a new correct MW oven combo panel for the return visit.; ordrng 1 W11297728 (MW combo panel) and 1 W11261167 (Control board), dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Windsor, CT 06095
Gary V.
Job Details: 01/26/2024
"Installed parts listed and ran auto test and synchronization, cycled thru and tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28269
Robert A.
Job Details: 01/26/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Belchertown, MA 01007
Chris B.
Job Details: 01/26/2024
Replaced part and unit running normal. Good water flow.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Belchertown, MA 01007
Chris B.
Job Details: 01/26/2024
"Complaint that the unit is not starting up. Found floater activated. Found loud noises while washing. Will order parts for a return visit.; rqstng P&A on 1 W11416362 (Sump Pump) and 1 W11483553 (Gasket Seal), states that autho needed"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE00
Near Tolland, CT 06084
Gary V.
Job Details: 01/26/2024
"Concern is not cooling properly. Inspected and found ice ball on evaporator and compressor no longer pumping properly, quoted and they will call."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Easthampton, MA 01027
Chris B.
Job Details: 01/26/2024
Complaint that the unit was emitting a foul burnt smell. Found stripped hub and bad gear case. Mentioned to the customer to call the insurance for us to come back out for full repair with part and labor. Mentioned to the customer to have the insurance call the office to have us back out.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Easthampton, MA 01027
Chris B.
Job Details: 01/26/2024
Complaint that the unit is not cycling through correctly. Found problems entering diagnostic cycle and touch panel flickering. After several attempts got to run diagnostics. Will order parts for a return visit. ; ordrng 1 W11316623 (Control Touch Panel)
We serviced a
KENMORE REFRIGERATOR
Model FF1433AW0
Near Canton, CT 06019
Mike K.
Job Details: 01/26/2024
"Contacted cs enroute, gentleman says he has already taken care of his refrigerator. We are not needed.Not trip, no diagnosis"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Simsbury, CT 06089
Mike K.
Job Details: 01/26/2024
"Unit is under 1yr wp warranty per service bench.Right side door spring broke.Replaced hinge assy and ran normal cycle, operating properly.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE"
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW0
Near Bloomfield, CT 06002
Mike K.
Job Details: 01/26/2024
"Unit unplugged on arrival, plugged in and started a drain/spin cycle, drain pump ran for 4 plus minutes, stopped when tipped unit forward to access screws.Went back to draining when leveled. Pressure hose connected properly, no damage seen and was able to blow through hose fine. Went to cancel cycle and again going into a very long drain cycle, pulled plug and plugged in, it is a manual drain cycle, eventually gave f9e1 error and kept draining, there is not water in unit. Cs says it ran the drain pump for and hour before they unplugged.Ordering control, lower harness.Office to contact when parts come in with authorization to schedule return ; rqstng P&A on 1 W11543994 (Control), ordrng 1 W11569161 (Harness), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near East Hampton, CT 06424
Jeremy B.
Job Details: 01/26/2024
Washer not powering on. Start button not working was able to enter diag and water washer up and its currently working but needs new control and console. ; ordrng 1 W11680389 (Control) and 1 W11603844 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Longmeadow, MA 01106
Roger R.
Job Details: 01/26/2024
"Found unit has a bad basket that was not made properly. No holes in basket. Will order new basket and return to install.; ordrng 1 W11172199 (Basket, complete)"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Chicopee, MA 01013
Chris B.
Job Details: 01/26/2024
Complaint that the unit is making the squeaky noises. Readjusted the top and no more noise.
We serviced a
WHIRLPOOL DRYER
Model WED6120HC3
Near Marshville, NC 28103
Jonathan J.
Job Details: 01/26/2024
Complaint dryer is making a weird noise. I found blower wheel has become detached from shaft of motor and unable to separate will need to order housing seal gaskets screws motor and blower. No additional issues found at this time with unit. Office to call customer when all parts come in. Not advising customer to use dryer at this time as it could be a safety hazard due to blower wheel not able to spin properly to dissipate heat ; ordrng 1 W10888146 (Housing) and 1 W11596046 (Seal) and 1 WP697772 (Wheel) and 3 WP489463 (Screw)s and 1 W11481730 (Bracket) and 1 W11549461 (Motor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Portland, CT 06480
Jeremy B.
Job Details: 01/26/2024
Dishwasher giving leak error code. Ran self test and found the dishwasher leaking from the seam of the tub on the right side. Doesnt appear to be damaged from delivery. Needs new tub. ; ordrng 1 W11409866 (Tub) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPW2
Near Middletown, CT 06457
Jeremy B.
Job Details: 01/26/2024
Customers complaint is dishwasher not drying. Ran self test and heater came on and drawing proper amps. Showed customer heater working. Recommend trying different rinse aid and not all natural. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
SAMSUNG RANGE UP
Model NX58H5600SS
Near Middletown, CT 06457
Jeremy B.
Job Details: 01/26/2024
Bake not working. Found igniter drawing 2.5 amps. Replaced and tested all checks ok; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Westfield, MA 01085
Chris B.
Job Details: 01/26/2024
Replaced part and unit running normal. Ran three diagnostic cycles and a calibration cycle. All working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBB03
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 01/26/2024
Customers complaint is ice forming on back wall in freezer. The ice looks like it came from the door not being closed properly. Cleared away ice and customer will not pack freezer and maker sure door closed. ; dspstn on spec-tagged invntry: 1 WP10442411 BIMETAL
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 01/26/2024
Installed new control and panel. Tested and oven and microwave working. Customer to configure Wi-Fi.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waterbury, CT 06708
Jimmy R.
Job Details: 01/26/2024
"Checked over unit and found unit leaking water from front of machine, removed front kick panel and found water coming from drain hose witch blew off due to when unit got installed the clamp was never tightened up, replaced clamp and secured drain hose to not leak ran a heavy was( cycle and all operations are now dry and working to factory specs ; used 1 Wp285655 (Clamp) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Waterbury, CT 06705
Jimmy R.
Job Details: 01/26/2024
"Checked over unit and found entire top of stainless rusting and rusting around control panel, replaced front panel and checked over operations. Unit washing and work8mg to specs"
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 01/26/2024
"Tested unit and found washer would get to about 30 min left in the cycle and restart it self then it would start using the agitator to spin the tub tangling the clothes up in nots. Ran diagnostics and checked errors found F7e1 tachometer missing or wrong signal, f7e7motor unable to reach rpms, f0e2 over suds let unit run thew a diagnostics cycle and found actuator not shifting from wash to spin and tub moving super slow when trying to spin, checked actuator and found faulty checked capacitor and found leaking and failing. Replaced both parts and ran unit thew a calibration checked and unit is now spinning and washing properly.; used 1 W11395618 (Capacitor), and 1 W10913953 (Actuator) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bloomfield, CT 06002
Mike K.
Job Details: 01/26/2024
"Replaced gear case assy, agitator. Recalibrated and ran diagnostic cycle fine.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Meriden, CT 06450
Jimmy R.
Job Details: 01/26/2024
"Tested unit and found machine filling with water then just sitting and never washing, ran a diagnostics cycle and found error F7e1 wash motor failure let unit run thew a cycle and found 120v going to wash motor but motor not kicking on unit will need new sump&motor. Checked leaking issue and found water stains on the side of tub found water leaking from tub seam due to not sealing unit is going to need new tub assembly. Will order parts advised tub is going to be shipped to home plz look at tub and make sure its ok advised we would call when in due to special order ; ordrng 1 W11460945 (Sump&motor) and 1 W11409866 (Tub assembly) and 2 WP8269145 (Mounting brackets)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS2
Near Springfield, MA 01103
Roger R.
Job Details: 01/26/2024
Unit checking okay. Good wash action and all functions checking okay. Will call if reoccurs
We serviced a
WHIRLPOOL WASHER
Model WFW5090JN0
Near Springfield, MA 01103
Roger R.
Job Details: 01/26/2024
Checked unit and found operating normal. All okay
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Springfield, MA 01118
Roger R.
Job Details: 01/26/2024
Checked operation of washer and all functions check ok. Water level okay. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Dudley, MA 01571
Amanda R.
Job Details: 01/26/2024
Took picture of frost build up on top perimeter of freezer liner then went away door must have been left open set temps at recommended
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Charlton, MA 01507
Amanda R.
Job Details: 01/26/2024
Ceiling led not working door switches recognizing door is open reset power to unit needs new led ; ordrng 1 W11470191 (Led)
We serviced a
GE RANGE
Model JGB860EEJ6ES
Near Marshville, NC 28103
Jonathan J.
Job Details: 01/26/2024
I found ceramic insulator had exploded causing loose connector and damage to ignitor I replaced ignitor and installed new insulators. Lower oven preheated to 350 in 8 min 52 secs. Upper oven. a little longer at 10 minutes and 15 seconds to preheat to 350? no additional issues found with upper or lower oven at this time. Both ovens are operating properly with no further issues found right now..; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 01/26/2024
"Complaint, rusting of the cooktop. I found surface corrosion is occurring around front left burner. I found surface rust is not covered under warranty per warranty terms and conditions past 30 days. warranty page one subsection, eight and nine. Recommended WD40 as a good cleaning agent and Bonami for the harder to clean spots. no additional issues reported or found at this time. other than rear right burner kept extinguishing itself on low flame, I adjusted flame for simmer burner. Called manufacturer of customers request file 7737997005."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Matthews, NC 28104
Jonathan J.
Job Details: 01/26/2024
Use Authorization # K1A3FI0WL1. Error codes found 6-2 inlet water valve electrical error 6-4 float error see inlet water. wash motor working fine unit is not filling with water at all broken harness heater is working fine no terminal block issues found incoming voltages are correct and proper 124.2 no burnt or heated wiring found customer concerned about wiring being stuck to tar sound insulation in inner door normal for wiring to be stuck to tar insulation. Burning smell from heater and lack of water entering machine. Unit will need harness to fix as harness is broken at molex and has been taped by unknown persons. Customer stated she had a company that told her that the wiring was not supposed to be stuck to tar insulation that freaked her out. Safety file file number 7738295095 autho number K1a5gr0wpl1 file number tech line 7738334417 heater has 10 ohms resistance. ; ordrng 1 W11678565 (Harness)
We serviced a
KITCHENAID RANGE
Model KFDC558JAV01
Near Charlotte, NC 28270
Jonathan J.
Job Details: 01/26/2024
Complaint door scraping on kickplate has caused damage to kick plate. I found home issues with 18 inch oven door suspect someone tried to move oven using door handle causing damage to hinges Im ordering hinges for 18 inch door I cannot order kickplate for scratches a cosmetic part. Customer may have to take it up with installer. and builder. ; ordrng 1 W11643900 (Hinge) and 1 W11643896 (Hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Matthews, NC 28105
Jonathan J.
Job Details: 01/26/2024
"Complaint washing machine does not know how much water it is using. Sometimes washing machine will fill itself all the way full. Sometimes it wont fill barely at all. I explained to customer that that is normal operation for the specific model model will fill, depending on weight and the way unit is loaded. Unit has multiple sense cycles no way to trick this machine like her old washing machine into using less or more water per customer. Customer had a different technician that told her that the best cycle to use was bulky. Bulky is designed to use the most water in the cycle, as well as delicate to help float the laundry up. Customer not to worry about water levels as washing machine is programmed to adjust water levels by itself on the fly, depending on what is being washed. I installed new cycle selector switch just to be safe. No additional issues found"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Matthews, NC 28105
Jonathan J.
Job Details: 01/26/2024
"I found main control board epoxy blown out, preventing unit from powering on properly. I replaced control. Everything is now powering on discovered drain pump has a resistance value of .02 ohms reason for unit not working reason for control board defecting out. I am ordering new drain pumpleft drain pump unplugged as of right now; ordrng 1 W11396717 (DRAIN PUMP)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Berlin, CT 06037
Jimmy R.
Job Details: 01/26/2024
"Tested washer and found when running a cycle unit would just buzz and error out F7e1 tachometer missing or wrong signal. Checked actuator and found arm just moving freely not allowing unit to shift into a cycle, found capacitor leaking and faulty. Replaced actuator and capacitor recalibrated unit and ran a wash cycle, checked all operations and unit is now washing and working to factory specs ; used 1 W10913953 (Actuator), and 1 W11428524 (Capacitor) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Berlin, CT 06037
Jimmy R.
Job Details: 01/26/2024
"Tested washer and checked errors found errors F7e9 locked rotor f2e1 stuck button ran diagnostics step 52 and unit made a loud clunking noise and just sat never sensed a cycle, canceled unit and checked stator and rotor found rotor binding on stator, removed rotor and found Gearcase leaking oil on clutch and all components this is causing unit to lock the rotor and not operate and when it tries to spin it starts clanking and making noises. Unit is going to needs new stator,rotor,slider,clutch,Gearcase and extra time and labor. parts tentative p/a ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Norton, MA 02766
Aimee Z.
Job Details: 01/26/2024
"Found error code f7e5 wouldnt agitate, replaced the actuator Ran calibrated and ran diagnostics Complete ; used 1 W10913953 (Actuator) from stock"
We serviced a
SAMSUNG WASHER
Model WF45R6100AC/US
Near Wrentham, MA 02093
Aimee Z.
Job Details: 01/26/2024
"Installed shocks and tested the bolt broke in top counterweight broke when spinningNeeds new bolt; ordrng 1 DC61-00201A (Washer nut) and 1 DC60-40137A (Bolt counter weight), states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSG/AA 02
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/26/2024
"Found the icemaker stop mid position. Tried to advance wouldnt advance and there is cubes stuck in icemaker And Ice bucket is crackedSteamed out ice-makernh Temps fridge where set at 5 and 42Put back to factory; ordrng 1 DA97-14504C (Ice ice bucket) and 1 DA97-13718C (Ice maker), states that autho needed"
We serviced a
KITCHENAID RESIDENTIAL REFR
Model KRFF507HPS00
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/26/2024
Installed led lights couldnt get left 2 out there foamed in. Going to damage the cavity. All lights are working
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Millis, MA 02054
Aimee Z.
Job Details: 01/26/2024
Found the wash pump noisy high pitches noise. The longer run gets louderAlso doesnt spray that much top shelf . Checked spray arm for blockages noneNeeds wash pump; ordrng 1 W11416363 (Wash pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28216
Robert A.
Job Details: 01/26/2024
Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit cools fine in both areas. I ran tests 44 & 45. 44 passed but it did not fill with water on 45. I used a steamer to unclogged the fill tube from ice and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Worcester, MA 01609
Amanda R.
Job Details: 01/26/2024
"Installed compressor vacuumed system set temps at recommended ; used 1 W10895750 (), 1 W10898074 (COUP LOKPREP SEALANT), 1 W11506635 (COUPLER 6 NF MS SV), and 1 Digital caliper (Battery) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2476SF4A
Near Ludlow, MA 01056
Roger R.
Job Details: 01/26/2024
Installed new motor with heater and also new sensor. Unit working okay at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2 HUB
Near West Hartford, CT 06107
Chuck M.
Job Details: 01/26/2024
Removed part from box and it was poorly packed with bubble wrap. Found broken pieces in box and found chip where drain hose connects. Damaged wash motor. Will reorder and send damaged one back. ; ordrng 1 W11680075 (Motor sump assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hartford, CT 06120
Chuck M.
Job Details: 01/26/2024
Customer complaint is that washer basket wash shaking and got error code off balance. Ran diagnostics and got error codes F0e5 off balance loads. F7e7 unable to reach target RPMs. F0e9 unbalanced pause. Ran unbalanced detection cycle successfully. Ran high speed spin successfully. Checked suspension and it checked ok. Basket is secure. Customer stated she was washing a small load. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W10324651 HUB
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, CT 06112
Chuck M.
Job Details: 01/26/2024
"Customer complaint is that dryer was not starting or spinning. Tested and dryer is starting, spinning and heating. Found some lint in both filters. Cleared and dryer checked ok."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hartford, CT 06112
Chuck M.
Job Details: 01/26/2024
"Customer complaint is that washer does not advance past rinse. Found lid is loose and comes right off. Ran diagnostics and found error code F7e1 basket speed fault. Inspected and found gear case leaking, capacitor is faulty, clutch is stripped and lid bearings missing. Took pics. Ordered gear case, lid bearings, cam, capacitor and extra Time. ; ordrng 1 WP21258 (hinge bearing) and 1 W11454741 (Gear Case) and 1 W11239857 (belt) and 1 W11428524 (Capacitor) and 1 W10721967 (drive pulley) and 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
ELECTROLUX WASHER
Model EFLS617SIW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 01/26/2024
"Found strike broken off inside door lock causing door not to close. Bellow has a small year at bottom causing a drip. Needs new bellow, strike, and door lock. ; rqstng P&A on 1 EFLS617SIW0 (Strike), ordrng 1 5304514774 (Door lock), rqstng P&A on 1 5304505004 (Bellow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near East Hartford, CT 06118
Jeremy B.
Job Details: 01/26/2024
Left door not closing. Mullion not going into pivot block. Was able to adjust door and replace mullion and door closing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Shrewsbury, MA 01545
Amanda R.
Job Details: 01/26/2024
Quoted 129 to diagnose didnt want to put anymore money into unit
We serviced a
JENN-AIR RANGE
Model JES1450FB0
Near Holden, MA 01520
Amanda R.
Job Details: 01/26/2024
Throwing f8e0 error and wont preheat code replaced cooling fan preheated to 350 ; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Brimfield, MA 01010
Amanda R.
Job Details: 01/26/2024
Unit lost complete cooling unit unplugged when arrived plugged unit in compressor running explained want to see it plugged in for 24 hours before I return to make sure it needs sealed system work ; ordrng 1 WPW10507886 (Compressor)
We serviced a
ROPER DRYER
Model REX5634KQ1
Near Ludlow, MA 01056
Roger R.
Job Details: 01/26/2024
"Found unit has a bad thermal fuse and a broken door switch. Replaced both and tested, all okay easiest way to do it at work. Please make a shirt dented.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Ellington, CT 06029
Gary V.
Job Details: 01/26/2024
"Concern is noise while running. Cycled unit thru all cycles, then added clothes and recycled thru and found no noises or problems at this time. All functions test normal with and without clothes or load in it."
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS7
Near Cramerton, NC 28032
Ryan S.
Job Details: 01/26/2024
"Customer complained she cant open door to compactor. Upon arrival found door was getting caught on something. Removed unit and took off top , found ram bottom place had came loose and was hanging down causing to get caught on bin and door couldnt open. Found welds on ram bottom plate had broken off. Ordering new Ram assembly. Informed customer office will call when parts come in. ; ordrng 1 W11696573 (Ram assembly)"
We serviced a
JENN-AIR RANGE
Model JJW2827LL01
Near Gastonia, NC 28054
Ryan S.
Job Details: 01/26/2024
"Customer complained door broken, found lower door glass broken, went to install pre id door and found one brace in packaging was loose causing door corner to be warped. Ordering new lower outer door glass. Called Randy. Messaged Jenn after call to inform. Informed customer office will call when new door comes in. ; ordrng 1 W11602615 (Lower door outer glass)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Gastonia, NC 28052
Ryan S.
Job Details: 01/26/2024
"Customer complained unit wont fill, just cuts off. Upon arrival found long fill error code. Found customer didnt have drain line properly installed, it was too low. Informed customer he will need to raise drain hose to proper height and showed him proper height. Informed him water will drain as if fills if drain line is too low. Ran diagnostics and all other funtions working. Verified proper operation otherwise."
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Charlotte, NC 28214
Robert A.
Job Details: 01/26/2024
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the element has a break. The unit is getting 243v from the wall. I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 01/26/2024
Customer complained unit wouldnt start. Found thermal fuse open short. Replaced from ts. Unit now working spinning and heating. Verified prop operation of unit. Informed customer to check exhaust for issues could be clogged which caused issue. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Charlotte, NC 28214
Robert A.
Job Details: 01/26/2024
Cx complaint that the unit is not working flashing error codes. I inspected the unit to confirm the complaint. I found error codes: f8e4 f9e2. I cleared the codes and ran a service cycle. All components passed but there was water slow leaking from the right side. There was also excessive water in the float switch area. I removed the water and found the inner door warped allowing water to leak from the right side. The unit needs a new inner door to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11559689 (Inner door)
We serviced a
GE DISHWASHER
Model GDF57OSGJ5CC
Near Southington, CT 06489
Jimmy R.
Job Details: 01/26/2024
"Checked over unit and found tub full of water and unit not draining customer had heard unit making a strange noise wile it was running then it stopped draining and washing. Canceled out unit and checked power to drain pump found pump running and getting 120v, pump is not spinning impeller causing issue. Loosened up drain pump and got unit to drain water removed pump and found string around impeller causing it to hang up, removed and pump is now draining and operating to specs, advised customer to keep an eye on pump it may need to be replaced at some point but is ok right now"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4027HW1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/26/2024
Complaint dryer is not getting hot. I found heating element is open and ordering heating element. Kit. No additional issues found with dryer here today. Tested the washing machine washing machine not making any abnormal noises either as of right now. No error codes on washing machine as of right now either.; ordrng 1 WP3387749 (Element) and 1 279769 (Fuse kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/26/2024
Complaint noise during spin I found noise is due to drain hose slapping on back wall of washer normal operation I checked suspension rods they are ok I checked for error codes there are none in fault history I checked lower drive unit no issues found I checked unit as well by performing a control calibration process no issues found passed calibration unit may intermittent be going out of balance due to loading processes as well leading to additional noises
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near East Windsor, CT 06016
Gary V.
Job Details: 01/26/2024
"Sr#7738331375. Inspected and found no ice being dispensed, checked voltage at auger motor terminals and getting inconsistent reading, supposed to be roughly 130vdc, voltage comes from main acu, ordering main acu and auger motor for back up. ; ordrng 1 W11664342 (Main acu) and 1 W10822606 (Auger motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Enfield, CT 06082
Gary V.
Job Details: 01/26/2024
"Inspected and found main acu with stuck run relay for wash pump and ui panel with stuck key, will order parts and return. Customer available feb 19 Monday am slot.; ordrng 1 W11612307 (Ui panel) and 1 W11637581 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Springfield, MA 01119
Roger R.
Job Details: 01/26/2024
Customer need to level unit. Flooring is not level.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS00
Near Springfield, MA 01108
Roger R.
Job Details: 01/26/2024
Found defrost drain frozen and ice at bottom of freezer. Cleared ice and drain. All okay b
We serviced a
SAMSUNG RANGE
Model NX60A6311SS/AA
Near Killingly, CT 06239
Amanda R.
Job Details: 01/26/2024
"Knobs broken bake ignitor bad the rear right valve bent ; rqstng P&A on 1 Dg94-01441a (Ignitor) and 1 Dg94-03639a (Valve) and 5 Dg94-03955c (Knobs)s, states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Southington, CT 06479
Jimmy R.
Job Details: 01/24/2024
"Tested washer and found when unit would shift from wash to a spin it would start to grind super loud, ran diagnostics and found no errors ran unit threw a self test and checked operation found unit making grinding noise wile spinning, checked cam and found pulley loose and starting to come off and rub on shroud. Replaced cam and actuator ran a calibration cycle and unit is now operating normally, ran washer thew a wash and spin checked all functions and unit is working to factory specs ; used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCES550HBL00
Near Dudley, MA 01571
Chris B.
Job Details: 01/24/2024
Replaced both heater element and bezel. Infinite switch on the cooktop is working normal and no need to be replaced. Please refund customer for infinite switch part # 11259362.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Winsted, CT 06098
Jimmy R.
Job Details: 01/24/2024
"Tested dryer and found unit would come on but never tumble then error out F3e3, checked error and found its an open or shorted inlet thermistor. Removed front panel and checked thermistor found it reading properly ohmed all thermistors and found all ok, checked control and found control not sensing thermistor is in place causing it to error. Replaced control and unit is now running and operating to specs"
We serviced a
MAYTAG RANGE
Model MER6741BAW17
Near Morris, CT 06763
Jimmy R.
Job Details: 01/24/2024
"Tested oven and found customer had ran a self Clean on lower oven and the door locked and never opened again, checked issue and found door locking and not unlocking but control saying it is unlocked, ran a diagnostics cycle and found no errors cycled on self clean cycle and unit would come on and lock the door then unlock and state the door is not locked but it is. Checked power from control to lock and found 120v going to lock but control not supplying power to unlock door latch unit is going to need new control to fix issue, advised customer control is no longer available also door lock is no longer available I jammed the door latch in the open position so customer can use oven just cant use a self clean for now they will have to replace oven"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near New Britain, CT 06052
Jeremy B.
Job Details: 01/24/2024
Installed new housing all checks ok.
We serviced a
MAYTAG OVEN
Model RBS307PVS03
Near Newington, CT 06111
Jeremy B.
Job Details: 01/24/2024
Installed new fuse and door latch and oven powered on but not heating needs new high limit thermostat control relay test good. ; ordrng 1 WP9759243 (High limit)
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS05
Near Waterbury, CT 06708
Jimmy R.
Job Details: 01/24/2024
Installed new top and screws checked all burners and adjusted the simmer in them advised customer they cannot go any lower on a simmer setting the burners are working normally they will take some getting use to. Checked all other operations and unit is now working to specs
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Newington, CT 06111
Jeremy B.
Job Details: 01/24/2024
Found wires broken at the pump causing washer not to drain. Was able to temporarily repair wire and run self test but needs new harness. ; ordrng 1 W11590868 (Harness)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Andover, CT 06232
Jeremy B.
Job Details: 01/24/2024
Dishwasher not draining. Tested found king drain error code. Water draining slow. Cleared hose and replaced pump. Hose is very long as has a connection thats not leaking now but may in the future. Customer has a lowes service plan for the dishwasher. Customer called them and was given this dispatched number. 24000073763; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE745H0FS1
Near Enfield, CT 06082
Gary V.
Job Details: 01/24/2024
"Inspected and found Lf ft and rt rr burners and switchs defective with burn marks inside and outside of pieces, replaced both and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W10911303 INFINITE SWITCH"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 01/24/2024
Found unit has a bad motor. Hums but wont start without turning drum by hand. Will need to order as I used earlier in the day. ; ordrng 1 279827 (MOTOR)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Springfield, MA 01108
Roger R.
Job Details: 01/24/2024
"Found unit had a bad start switch in motor replace and checked, all okay ; used 1 279827 (MOTOR) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Fort Mill, SC 29707
Mitch H.
Job Details: 01/24/2024
"Removed and replaced cold water valve. Reattached inlet hose. Entered diagnostics, ran component tests for both valves, all working correctly. Ran full diagnostics test cycle, completed properly. All components and functions test good.; dspstn on spec-tagged invntry: 1 W11688995 VALVE (COLD)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Southwick, MA 01077
Mike K.
Job Details: 01/24/2024
"F7e1 error error in history, no heat. Ran diagnostic cycle. Filled and wash pump running, but no spray arm movement. Cleaned out spray arms and getting some movement, but still blockage internally and cannot clear. Ordering spray arms.Heater did reset and working at end of test cycle ; ordrng 1 WPW10327455 (Upper spray arm) and 1 WPW10448645 (Mid spray arm) and 1 W11101428 (Lower spray arm)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Springfield, MA 01109
Roger R.
Job Details: 01/24/2024
Found unit has an infestation of insects which voids warranty. Informed customer that we are not able to service it due to infestation. Returned part.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Springfield, MA 01118
Roger R.
Job Details: 01/24/2024
Unit checking okay at this time. Ran diagnostics all checks properly. No error codes in system.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Chicopee, MA 01013
Roger R.
Job Details: 01/24/2024
Installed new blower wheel and motor due to blower broken and noisy. All checks okay after repairs ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Chicopee, MA 01020
Roger R.
Job Details: 01/24/2024
Checked unit and found two error codes one for overload F0E3 and one for water hazard. F8E3 customer had issue where unit wasnt functioning properly.they ran software update and unit started working properly again. Verified all functions.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 01/24/2024
Tested and ran diagnostics. Found F1E1 and F1E2 errors. Customer says washer stopped working and they unplugged unit and waited awhile before plugging back in. Washer now working. Ordering control. Checked part availability and scheduled return for 2/1 AM; ordrng 1 W11510463 (Control)