Service History 21 - Advantage Appliance Repair

We serviced a

KITCHENAID RANGE GAS

Model KFGG504KPS4

Near Fort Mill, SC 29707

Brandon

Job Details: 02/05/2025

On arrival I installed parts and tested unit. Tested bake and broil manifold 5 times each and they both lit 5 of 5 times. If customer calls back in future she may need spark module. No other issues found after installing parts; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Indian Land, SC 29707

Brandon

Job Details: 02/05/2025

Complaint unit is not able to be used on certain options due to ui. Replaced ui using part that was sent with me. Tested all options after install and unit tested properly. No other issues found.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF736SDAM12

Near Fort Mill, SC 29707

Brandon

Job Details: 02/05/2025

On arrival I installed valve and tested unit. Unit tested properly with no leaks detected. No other issues found.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Lancaster, SC 29720

Brandon

Job Details: 02/05/2025

Complaint unit is not cycling. On arrival I found that pump was bad. Replaced pump using truck stock. Tested unit after and it ran as designed. No leaks detected. No other issues found.; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS06

Near Tega Cay, SC 29708

Mitch H.

Job Details: 02/05/2025

"Checked and found it was just the escutcheon on far right was moving. Pressed down, now staying in place. Advised customer that this would be considered cosmetic and not covered under warranty. She would be responsible for replacement or she could order them herself."

We serviced a

WHIRLPOOL M/W OTR

Model WMH1162XVB/1

Near Clover, SC 29710

Mitch H.

Job Details: 02/05/2025

Tested and verified problem. Not responding to any inputs. Needs main control pt# W10211457. Checked and found part has been discontinued and no longer available. Advised customer of situation and told them they would need to contact warranty company.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Wrentham, MA 02093

Aimee Z.

Job Details: 02/05/2025

Was in garage could only run cold water Cust also has high preasure on waterInstalled ui control and latch with preasure switch. Drain and spinRe filled filled cold water and drain and unlocked .Advised to run a quick wash until end

We serviced a

GE DISHWASHER

Model PDW7880J15SS

Near Plainville, MA 02762

Aimee Z.

Job Details: 02/05/2025

Found the drain hose clogged with grease cleared out and drained Filled and drain few times drain pump working fine .Advised customer to not to put grease in dishwasher cloggs the drain hose

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 02/05/2025

"Found couldnt get into diagnostics,replaced control and calibrated and ran diagnostics CompleteLet sit to see if drain pump came on didnt"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS05

Near Charlotte, NC 28269

Clinton

Job Details: 02/05/2025

Replaced ice maker unit cycled unit maker filled and works

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF577KPS02

Near Charlotte, NC 28227

Johnny

Job Details: 02/05/2025

Water valve is cracking due to excessive cold air causing water inside water valve to turn to ice and expand. Will need new ice box.; ordrng 1 W11605505 (Icebox)

We serviced a

LG RANGE

Model LREL6325F/00

Near Oxford, MA 01540

Chris B.

Job Details: 02/05/2025

Replaced part and ran a bake cycle and showed customer the oven working properly. Oven reached temperature as it should. Customer very pleased.

We serviced a

BOSCH WASHER

Model WFVC3300UC/24

Near Worcester, MA 01604

Chris B.

Job Details: 02/05/2025

Replaced boot gasket and ran a quick cycle. No leaks detected. Door closing great with new part. Showed customer new part. 1yr warranty on parts and labor. Customer paid in full through the office.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT134TFDW01

Near Worcester, MA 01602

Chris B.

Job Details: 02/05/2025

Customer mentioned that the refrigerator is cooling normal. Verified the evaporator and found around 70% to 70% frost pattern and compressor running warm to the touch. Found .83 amps on compressor while running. Didnt have r600a in hand at the moment. Ran all finding through Mike and he suggested to leave part at customers home just in case another tech returns. Did reschedule. Customer can do Monday 10th AM time or any day at a AM time. Rescheduled for 02/10/25. ; ordrng 1 2xFrameJob (2x Frame Job)

We serviced a

KITCHENAID WALL OVEN SINGLE

Model KOED530PBS00

Near Burlington, CT 06013

Andre

Job Details: 02/05/2025

Ck unit upon arrival and customer already had outer door panel at the home. Install outer door with frame for bottom door panel. 1 of the outer door panel came with scratch at the bottom right of inner door frame. Reordering inner door frame for upper oven because customer do not want a unit with scratch. See attach photo. Inform customer office will contact when parts comes in; ordrng 1 W11617223 (Door frame inner)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28205

Clinton

Job Details: 02/05/2025

Closing document in Warranty. Drain pump come unclipped have re attached harness

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF560SEHZ02

Near Charlotte, NC 28202

Clinton

Job Details: 02/05/2025

Installed door. Now damage unit working properly

We serviced a

WHIRLPOOL RANGE

Model RF366PXGW

Near Charlotte, NC 28217

Clinton

Job Details: 02/05/2025

Replaced both switch has they were both failed. Testing unit after both heat and regulate temps

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Mint Hill, NC 28227

Johnny

Job Details: 02/05/2025

"Ripped belt hitting pulley when spinning, replaced belt, Cx verified noise no longer present. Working as designed.; used 1 341241 (BELT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28215

Johnny

Job Details: 02/05/2025

F0e5F8e1Warranty is voided due to unit being in a commercial setting. Unit installation is not correct. Cx only has hot water being supplied to unit and its connected to the cold water side which took out the thermostat on water valve. Basket is excessively swinging and will need new suspension rods.Quoted cx. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model ED5PHEXRT00

Near Charlotte, NC 28215

Johnny

Job Details: 02/05/2025

Noise coming from damper control box.; ordrng 1 WPW10151374 (Damper control)

We serviced a

FRIGIDAIRE WASHER

Model FLCE7522AW4

Near Windsor Locks, CT 06096

Gary V.

Job Details: 02/05/2025

"Inspected and found agitator stripped, will order and return.; ordrng 1 5304515845 (Agitator)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Suffield, CT 06093

Gary V.

Job Details: 02/05/2025

"Inspected and found faults for door vent and pump actuator, will order parts and return.; ordrng 1 W11649995 (Door vent) and 1 W11416363 (Wash pump)"

We serviced a

WHIRLPOOL RANGE

Model JDS9860AAP

Near Wolcott, CT 06716

Andre

Job Details: 02/05/2025

Ck unit upon arrival and per customer element had start sparking. Remove and check main control and check voltage and found proper voltage going to heater but no heat quote customer for heater replacement ; ordrng 1 Wp74010750 (Element)

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Waterbury, CT 06705

Andre

Job Details: 02/05/2025

Ck unit upon arrival and ran unit found drain pump making normal operation noise and other noise customer concern about was actuator shifting as normal operation

We serviced a

GE RANGE

Model JBS86SP4SS

Near Waterbury, CT 06705

Andre

Job Details: 02/05/2025

Ck unit upon arrival and install infinite switch open up box for element and found element damage submitted Authorization for element. Element received is damage. ; ordrng 1 Wb30T10130 (Element)

We serviced a

WHIRLPOOL RANGE

Model WFE540H0EB0

Near Enfield, CT 06082

Gary V.

Job Details: 02/05/2025

Inspected and found broken bake element and replaced. Customer going to call office and pay via credit card. Tax exempt form will be sent to office.; used 1 W10779716 (ELEMENT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Matthews, NC 28105

Caleb

Job Details: 02/04/2025

"Ran diagnostics and received no error codes, dispenser did pop open in diagnostics but not engaging outside of diagnostics. Replaced dispenser and confirmed operation. Received proper voltage. Unit checks fine at this time. If call back order 1 control W11672225."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Charlotte, NC 28270

Caleb

Job Details: 02/04/2025

"Unit has error for sump motor failure, attempted to replace the motor, cant get the tabs pulled over. Attempted to uninstall the unit but unable due to poor install. Unit drops to his sub floor and I have no room to insert a tool to adjust leveling legs. Sump motor not fully installed at this time. SR#7740882139; used 1 W11613479 (Sump) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28278

Mitch H.

Job Details: 02/04/2025

"Tested and ran diagnostics. Found F3E2 pressure system error and F1E1 main control error. Cleared error codes. Ran control calibration. Exited diagnostics, started Quick wash cycle, allowed to fill and begin agitating. Cancelled cycle, washer drained and shut down properly. After a few minutes drain pump came back on. Quoted customer for repair and saved estimate. Customer is going to think about it and make a decision. Collected for service call on cc."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS4

Near Charlotte, NC 28226

Caleb

Job Details: 02/04/2025

"Unit was never registered but showed it was manufactured in 24. Customers states she was unaware of service fee because unit should be under warranty. Now I spoke with the daughter over the phone, the customer speaks no English. Language barrier. Model WFC150M0JS4. Serial RD4818323. Customer to contact Lowes/ whirlpool. Moving on."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Concord, NC 28027

Clinton

Job Details: 02/04/2025

Installed new control board. Unit is no longer continuously drain no water hooked up to fully test

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28262

Clinton

Job Details: 02/04/2025

Job was created 10 days prior to actual good issues date the lid strike is broken unit still can wash just have to manually move strike in to place ; ordrng 1 W10837741 (Strike)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS7

Near Charlotte, NC 28206

Clinton

Job Details: 02/04/2025

Ignitor was way out alignment was bent way outta the way from bake tube moved over adjusted unit now lighting everytime.

We serviced a

BOSCH RANGE

Model NGM8654UC/03

Near Charlotte, NC 28211

Caleb

Job Details: 02/04/2025

"2 separate units, cooktop is a bosh, and the downdraft is a kitchenaid, customer doesnt want service at this time due to repair may lead to more damage and more costs and problems."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 02/04/2025

"Customer complained unit not heating. Found unit didnt have proper voltage. Checked at wall with unit unplugged. Found one leg had 120v (l1- neural) , and one leg had 39v (l2-neutral ). Informed customer to call electrician to resolve issue."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Stanley, NC 28164

Ryan S.

Job Details: 02/04/2025

"Water in dispenser after running unit. Called techline, confirmed unit is working as designed. Water will be in dispenser after use due to design. Verified proper operation. Sr#7740879755. Customer was not happy, informed them to call whirlpool customer service for any questions or complaints."

We serviced a

WHIRLPOOL RANGE

Model RF367BXPW0

Near Dallas, NC 28034

Ryan S.

Job Details: 02/04/2025

"Found short in bake element, replaced element from pre Id ts. Ran bake and broil, verified proper operation. ; dspstn on spec-tagged invntry: 1 WP308180 ELEMENT"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHZ07

Near Gastonia, NC 28054

Ryan S.

Job Details: 02/04/2025

"Installed new icemaker, icemaker cycles led to harvest after install. Verified proper operation. Informed customer to give 24hr for ice production."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Charlotte, NC 28203

Clinton

Job Details: 02/04/2025

Could not find any leaking issues the tray had brown muddy Warner in the drip pan just barley enough to fill the switch. Customer stated it wasnt in use when it started. Checked fill valve it wasnt leaking and it was tight

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Charlotte, NC 28278

Clinton

Job Details: 02/04/2025

The inlet break at the beach was loose it was loose because the tub was actually bent in dented at the point so you could not tighten it properly I push bow out and inserted the inlet fully the n was allowed to fully tighten the inlet break flow meter on the side of the unit

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Indian Land, SC 29707

Brandon

Job Details: 02/04/2025

Complaint unit is continuously draining and will not start cycle. Unit needs control for repair. Please let customer know when we can return. Unit is still under warranty due to lease agreement.; ordrng 1 W11607637 (Control)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Fort Mill, SC 29707

Brandon

Job Details: 02/04/2025

Customer cancelled

We serviced a

JENNAIR REFRIGERATOR FDB

Model JFFCF72DKL05

Near Fort Mill, SC 29707

Brandon

Job Details: 02/04/2025

Complaint both gaskets are ripped on both doors. Only had 1. Ordering another gasket for repair. Please let customer know when we can return for repair.; ordrng 1 W10830046 (Gasket)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Huntersville, NC 28078

Johnny

Job Details: 02/04/2025

"Installed new parts. Ran calibration cycle, ran service cycle, no issues. Unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF507HBS03

Near Huntersville, NC 28078

Johnny

Job Details: 02/04/2025

"Icemaker error code e2 motor failure, replaced icemaker, ran icemaker harvest cycle, ran icemaker fill test, unit working as designed; used 1 W11658802 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5SHAXNL00

Near Huntersville, NC 28078

Johnny

Job Details: 02/04/2025

"Unit display not working. Therefore unit can go into service mode, Needs new control board. Control board no longer available. Part # 2303805; rqstng P&A on 1 2303805 (Control board)"

We serviced a

LG WASHER

Model WM367OHWA

Near Norfolk, MA 02056

Aimee Z.

Job Details: 02/04/2025

Found need drain pump clean and wouldnt drain .; ordrng 1 5859ER1002M (Drain pump)

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Matthews, NC 28104

Jonathan J.

Job Details: 02/04/2025

"Complaint unit not draining water out properly, not agitating properly when it tries to fill with water valve chatters in rapid succession and never fills with water. Console is no longer turning on intermittently says P power outage I found error codes F9e1 F0e3 f7e6 f7e1 f8e1 I found drain pump is working but humming extremely loudly and is yellowed as if it overheated. Found gear case is leaking oil all over drive belt. Found main control board is the cause of the water hammering pulsating issue and the cure case not agitating properly issue. Ordering gear case all associated parts control and drain pump. I removed agitator confirming agitator will not be an issue. Unit is non-operable office to call customer when all parts come in ; ordrng 1 W11543994 (Control) and 1 W11399437 (Drain pump) and 1 W11395618 (Capacitor) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11449840 (Gearcase) and 1 W11551646 (Spanner nut), dspstn on spec-tagged invntry: 1 W11220230 VALVE"

We serviced a

MAYTAG REFRIGERATOR

Model MRFF4236RZ01

Near Oxford, MA 01540

Chris B.

Job Details: 02/04/2025

Complaint that the refrigerator is making a noise in the fresh food section. Found noisy damper. Replaced part and unit working normal.; used 1 WPW10594329 (DAMPER CNTRL) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Huntersville, NC 28078

Johnny

Job Details: 02/04/2025

"Installed new part, ran calibration cycle, ran test cycle, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near West Hartford, CT 06117

Ruben C.

Job Details: 02/04/2025

Checked unit found dispenser sometimes not closing ordering dispenser; ordrng 1 W11412300 (Dispenser)

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LC1

Near West Hartford, CT 06117

Ruben C.

Job Details: 02/04/2025

Checked unit found making screeching noise checked slider it is ok ordering gearcase rotor could not get washplate off ordering washplate ; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W10752187 (Screw) and 1 W11510461 (Washplate)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Medway, MA 02053

Aimee Z.

Job Details: 02/04/2025

"Found needs Gearcase and washplate , nutCouldnt check tub couldnt remove the washplate.Also needs new suspension rods Please schedule last am or pm call needs extra time ; rqstng P&A on 1 W11449840 (Gearcase) and 1 W10721967 (Hub) and 1 W11510461 (Washplate) and 1 W10752187 (Bolt) and 1 W11551646 (Tub nut)"

We serviced a

MAYTAG WASHER FRONT LO

Model MHW8200FC0

Near Bellingham, MA 02019

Aimee Z.

Job Details: 02/04/2025

"Found drain pump clogged clean wouldnt pump Needs new drain pump; ordrng 1 WPW10605427 (Drain pump), dspstn on spec-tagged invntry: 1 WPW10605427 DRAIN PUMP"

We serviced a

KITCHENAID VENT HOOD

Model KIRD861VSS-1

Near Foxborough, MA 02035

Aimee Z.

Job Details: 02/04/2025

Found the harness burnt out on the down switch Needs harness and down switch with board Also found can remove the grates.Cust buying new

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Grafton, MA 01536

Glenn

Job Details: 02/04/2025

Found water leaking passed the inner door at the top left. The door seal is ok no obstructions causing the leak order part inner door. ; ordrng 1 W11559689 (Inner door)

We serviced a

MAYTAG WALL OVEN DBL

Model MET8720DH

Near Grafton, MA 01560

Glenn

Job Details: 02/04/2025

Found mice have damaged the range causing the boards to malfunction and mice have been living in the insulation when the oven is turned on it starts to smoke. Customer instruction mice damage is not covered under warranty

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ07

Near Meriden, CT 06450

Andre

Job Details: 02/04/2025

Ck unit upon arrival and install door gasket with Led module. Heat seal door gasket for proper suction and unit

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Meriden, CT 06450

Andre

Job Details: 02/04/2025

Ck unit remove and install outer glass with trim and infinite switch with screws unit now operating to manufacturers specs

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Southington, CT 06489

Andre

Job Details: 02/04/2025

Ck unit upon arrival per customer unit is leaking ran unit multiple time using deep water wash and found no leaks. Per customer try using pure hot water because thats the option they use. When using hot water found water is extremely hot which the customer did explain some work was done on boiler recently and the option was given to him raise water temperature which he accept. Extremely hot water is causing condensation build up under lid and other area and starts to drip on to lower flow show and inform customer

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WTW5057LW0

Near Concord, NC 28025

Johnny

Job Details: 02/04/2025

"Arrived at location and proceeded to disassemble unit, when opening up parts I discovered the spin basket was damaged. It was noted that the customer refused to inspect part and the part he refused to inspect was damaged. Ordering new spin basket. ; ordrng 1 W11513243 (Spin basket), used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Oxford, MA 01540

Chris B.

Job Details: 02/04/2025

"Complaint that the washer is banging while spinning. Found bad hub and found gear case stem all rusted out on the teeth. Will need to order gear case, hub, suspension. ; rqstng P&A on 1 W11454734 (Gear Case) and 1 W11239857 (Belt) and 1 W10721967 (Clutch) and 1 W10528947 (Hub) and 1 W11130362 (Suspension) and 1 2xFrameJob (2x Frame Job)"

We serviced a

SAMSUNG RANGE

Model NE63B8211SS/AA

Near Dudley, MA 01571

Chris B.

Job Details: 02/04/2025

Complaint that the side cap and knob broke off. Will need whole part because the cap is no longer available.Will put in parts for approval.; rqstng P&A on 1 DG94-03578Q (Console Touch Panel) and 1 DG64-00981A (Knob)

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW3

Near Sturbridge, MA 01566

Chris B.

Job Details: 02/04/2025

"Complaint that the washer wont stop running. Found error codes F9E1, FF1E1 and F3E1. Bad control board. Quoted for parts and labor. Collected trip fee."

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4816FW3

Near Tega Cay, SC 29708

Mitch H.

Job Details: 02/04/2025

"Checked and found that installers had left cold water shut off to washer. Causing washer to stop at rinse cycle. Turned cold valve on. Tested, ran control calibration and automatic test cycle. Washer operating properly and as designed."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHV05

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 02/04/2025

"Removed old compressor and replaced with new changed out drier and add process stub pumped unit down into a vacuum and unit held. Filled with r600 and let unit regulate, low side reading -6 high side reading 80 and steady, advised customer to give unit 24 hrs to regulate temps"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Bethlehem, CT 06751

Jimmy R.

Job Details: 02/04/2025

"Tested washer and found unit had stopped mid cycle leaving clothes wet, ran diagnostics and found errors F9e1 long drain, f0e2 unbalanced, checked draining and found unit would not drain water. Removed pump filter and found filter caught with socks blocking water, removed and unit is now pumping and working to specs"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5010LW0

Near East Longmeadow, MA 01028

Jorden

Job Details: 02/04/2025

"Arrived and found customer had moved unit from built in leak pan and the drain hose off the back of the unit. Found error codes F7E1 (tachometer missing) and F2E3 (ACU & UI mismatch) stored in system, cleared codes. Replaced actuator and got unit shifting but then unit buzzed when it tried to rotate, replaced capacitor and tested fine. ; used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Chicopee, MA 01020

Jorden

Job Details: 02/04/2025

"Arrived and found complaint: washer leaking. Found holes in the door boot, replaced and tested fine. ; used 1 W11314648 (BELLOW) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Belchertown, MA 01007

Jorden

Job Details: 02/04/2025

"Arrived and installed sump motor, tested fine."

We serviced a

GE RANGE

Model JB860BJ6TS

Near Ludlow, MA 01056

Jorden

Job Details: 02/04/2025

"Arrived and installed control assembly, tested fine in both oven sections."

We serviced a

JENNAIR M/W OTR

Model JMC2430LL00

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/04/2025

Complaint interior light of microwave is not functional. I found lightbulb was defective from the factory pin connector was not even connected to lightbulb glass. Replace lightbulb tested operations no heating issues. All functions are working properly.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ04

Near Lancaster, SC 29720

Jonathan J.

Job Details: 02/04/2025

"Complaint refrigerator, making abnormal noise last thing for no more than one minute. Noise usually occurs when doors are opened or closed randomly through throughout the day and night. I found damper control was cause of noise. I replaced damper control no more noise. Everything working fine. No additional issues reported by customer."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Sutton, MA 01590

Glenn

Job Details: 02/04/2025

Found motor pump failure.customer is calling whirlpool customer service as the dishwasher is just out of warranty. I sent him an estimate he will call us back

We serviced a

MAYTAG WASHER

Model MAV9600EWW

Near Wolcott, CT 06716

Andre

Job Details: 02/04/2025

Ck unit upon arrival and found unit making extremely loud noise coming from bearing and high squeal noise when braking customer wanted a general idea of how much it would cost to fix but most of the parts is NLA. Unit is still operational just noising and some parts is NLA

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Granby, CT 06060

Mike K.

Job Details: 02/04/2025

"Complaint of not not heating water, fae2 only error in history. Vent motor error. Ran diagnostic cycle, 13 ohms on heater connectors at board and 120vac to heater. Fill, wash, drain all working.Repeated diagnostic test and same results. Ohm range good on heater and getter by voltage. There was an excess of suds in unit n unit that multiple fill/drains resolved. Advised to run water at sink until hot before running unit, high temp/sani rinse increase temp but are time driven, will not raise incoming water to a set temperature."

We serviced a

GE DRYER

Model PTD60EBSR1WS

Near Wolcott, CT 06716

Andre

Job Details: 02/04/2025

Ck unit upon arrival and found unit vibrating remove front panel and found excessive amount of lint and dryer sheet clogged up inside blower wheel causing blower wheel to be heavy and cause lack of rotation. Also customer stated air baffle broken. Contact owner and inform owner of situation and quote and customer and customer declined repair estimate. Clean all lint and unit now operating with no vibration

We serviced a

WHIRLPOOL WASHER TL

Model MVW5430MW1

Near Hampden, MA 01036

Jorden

Job Details: 02/04/2025

"Arrived and installed new lid latch, it clicked then stopped working. Found ANOTHER NEW lid latch broken, contacted techline to document situation. Ordering another new lid latch. Sending defective latches back to office. SR #7740879115; ordrng 1 W11670519 (Lid latch)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Springfield, MA 01108

Jorden

Job Details: 02/04/2025

"Arrived to complaint: works fine on timed dry but sensor dry doesnt work. Found no error codes in the system and draped a wet paper towel over sensor bars and ran unit, unit ran as expected. Customer education on how sensor bars work, unit tests fine."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Union, CT 06076

Gary V.

Job Details: 02/04/2025

"Inspected and found soft rubber elbow of drain hose at back of drain port kinked, adjusted and tightened, cycled thru auto test and tested fine now."

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Worcester, MA 01609

Glenn

Job Details: 02/04/2025

Installed part door lock tested all ok

We serviced a

KENMORE WALL OVEN SINGLE

Model 790480238

Near Southwick, MA 01077

Mike K.

Job Details: 02/04/2025

"Complaint of see orange glow and smelling electrical burning smell at convection element. Convection element fine, other elements also good, ran convection bake element glowing fine, ran broil and bake, convection element stays on during both cycles, broil cycled, bake did not come on, element at 12 ohms. Stuck relay on control. Control is nla.Collected for service call only."

We serviced a

AMANA RANGE

Model ACR4303MFS5

Near Northampton, MA 01062

Mike K.

Job Details: 02/04/2025

"Power has been going in/out. Burnt out L1 line at terminal. Terminal, labor covered, plug is not. Cs agreed to pay for plug. Replaced terminal/plug and unit working fine.; used 1 WPW10245259 (TERMINAL BLOCK), and 1 PT400 (RANGE CORD 4' 4 WIRE) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near New Britain, CT 06053

Ruben C.

Job Details: 02/04/2025

Checked unit found touch panel not responding cancel works could not start and could not get into diagnostics ordering control and console; ordrng 1 W11613564 (Console) and 1 W11683480 (Control)

We serviced a

WHIRLPOOL WASHER FL

Model WFW5605MW0

Near Auburn, MA 01501

Glenn

Job Details: 02/04/2025

Found error code FOE2 no other error codes present ran operations and diagnostics washer drain drains spins agitates all tested. OK instructed customer on soap usage. She was using pods that were not HE. Informed customer to buy liquid HE soap only use 2 tablespoons per wash load do not load the washer over 3/4 full or it may not spin out.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Farmington, CT 06032

Ruben C.

Job Details: 02/04/2025

Have to cancel service cust cust must call whirpool

We serviced a

WHIRLPOOL DRYER

Model IED4400SQ0

Near Meriden, CT 06451

Andre

Job Details: 02/04/2025

Ck unit upon arrival and found unit now operating ran few checks and check voltage and all checks good. Put a jump between few components and found faulty door switch. Try multiple attempt to contact Mary Ross for approval and was unsuccessful Part # need submitted for Authorization P/A; ordrng 1 Wpw10237959 (Switch)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW1

Near Enfield, CT 06082

Gary V.

Job Details: 02/04/2025

"Concern not spinning properly. Inspected and found fault for off balance, customer had off balance load and wasnt aware. All other functions test fine."

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Enfield, CT 06082

Gary V.

Job Details: 02/04/2025

"Installed control pump and switch, cycled and tested fine.; dspstn on spec-tagged invntry: 1 WPW10448876 SWITCH-WL"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near East Granby, CT 06026

Gary V.

Job Details: 02/04/2025

"Inspected and found f9e1 fault for not draining, replaced with new drain pump and cleared code, cycled thru auto test and unit no longer faulting and is draining properly.; used 1 W11412291 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMW2

Near Windsor Locks, CT 06096

Gary V.

Job Details: 02/04/2025

"Inspected and found debris lodged in drain port and in drain hose, cleared out and cycled thru auto test and unit draining properly now."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Farmington, CT 06032

Ruben C.

Job Details: 02/04/2025

Checked unit could not duplicate any abnormal sound from unit checked splutch normal ran spin and agitate normal

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near East Windsor, CT 06016

Gary V.

Job Details: 02/04/2025

"Inspected and found detergent debris built up on bottom of outer tub, cycled and few times to flush unit out and advised customer about cleaning washer periodically. All other functions test fine."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Watertown, CT 06795

Jimmy R.

Job Details: 02/04/2025

"Installed new Gearcase, cntrl and clutch ran a calibration cycle and unit is now washing normally. Ran a regular wash cycle and a drain cycle checking operations and unit is now working to factory specs. Advised customer on loading equal weights to stop off balance loads"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ6

Near Waterbury, CT 06705

Jimmy R.

Job Details: 02/04/2025

"Checked over unit and found stove had just been installed and when going to use the oven the gas lit under unit and melted floor, checked issue and found unit orfice holder for bake cycle bent and broken causing unit to leak gas and light underneath over not inside, noticed frame of oven bent on both sides oven door glass falling down inside door right side panel coming apart from stove. Spoke with safety and they will be in contact with customer on further actions Sr#7740867145"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHW09

Near Northampton, MA 01060

Mike K.

Job Details: 02/04/2025

"Unit is under 1yr wp warranty per service bench. Unit stopped making ice for 3 days, then started up again. No complaints of temperature. Measured 1 in freezer and 39 in rf. Fans working, damper working, all thermistors pass in diagnostics. Ordering icemaker and control. Ice cubes show single fill of good size.; ordrng 1 W11548540 (Icemaker) and 1 W11556912 (Control)"

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDF535PGR5WW

Near West Springfield, MA 01089

Mike K.

Job Details: 02/04/2025

"Door hangs too low to engage door switch, was able to adjust top of unit to make good contact with door and install unit more squarely., ran test cycle and operating fine"

We serviced a

WHIRLPOOL WASHER FRONT LO

Model WFW95HEDC0

Near Stafford, CT 06076

Gary V.

Job Details: 02/04/2025

Installed inlet valve and cycled thru auto test and tested fine.; dspstn on spec-tagged invntry: 1 WPW10435242 VALVE

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ0

Near West Springfield, MA 01089

Mike K.

Job Details: 02/04/2025

"Replaced lid lock, ran diagnostic cycle fine"

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