Service History 209 - Advantage Appliance Repair

We serviced a

ADMIRAL DRYER

Model ADE7005AYW

Near Franklin, MA 02038

Angel R.

Job Details: 08/18/2023

"Belt is a bit stretched and pulley worn, will order new pulley customer has a new belt he ordered which will be used upon return when he receives it.; ordrng 1 WP37001287 (bracket)"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/18/2023

"Tested and ran diagnostics. Found multiple error code. Tested components and found cold water valve not opening, causing long fill error. Quoted customer for repair. Customer declined repair and said he would replace washer. Collected for service call ck#1100"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28278

Mitch H.

Job Details: 08/18/2023

Removed and replaced wash basket. Ran calibration then ran manual test for high speed spin. Washer operating properly with no unusual vibration

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Worcester, MA 01610

Roger R.

Job Details: 08/18/2023

Checked dryer for no heat and found unit working properly. Heater cycles on and off with blower housing thermostats. Recommended to have venting checked.

We serviced a

KITCHENAID RANGE

Model KSDG950ESS2

Near Litchfield, CT 06759

Ruben C.

Job Details: 08/18/2023

Checked unit found getting error for low fan blower speed and also found display very dim showing temp ordering display board and blower; ordrng 1 W11105615 (Display contril) and 1 W11107275 (Fan blower)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Middletown, CT 06457

Jeremy B.

Job Details: 08/18/2023

Installed new panel all checks ok.

We serviced a

BOSCH WASHER

Model WFMC1001UC/07

Near Westfield, MA 01085

Mike K.

Job Details: 08/18/2023

"Cs says Unit will wash, but not spin out.Unit partially torn apart on arrival. Some water in unit. Put in drain cycle, locked and drained out fine. Put into a spin cycle, drained but did not spin, put in a wash cycle and fills but does not agitate, can hear relays click on control but motor not running. Unit is sitting in drain pan. Quoted for motor, motor control and labor. Denied. Collected for service call, ran cars through office because of weak signal ref#9463198260"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Portland, CT 06480

Jeremy B.

Job Details: 08/18/2023

Customers complaint is dishwasher a little crooked. Inspected and found the dishwasher door closing properly. All checks ok.

We serviced a

WHIRLPOOL RANGE

Model JDS1750EP1

Near Marlborough, CT 06447

Jeremy B.

Job Details: 08/18/2023

Bake not heating properly. Found open bake element. Replaced and preheated to 350 all checks ok. ; used 1 W10779716 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Manchester, CT 06042

Jeremy B.

Job Details: 08/18/2023

Customers complaint is freezer not dropping below 20. Inspected evaporator and found a half a frost pattern. Compressor not efficient. Needs new. ; ordrng 1 W11580057 (Compressor) and 1 Xtratime (Xtra time)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Manchester, CT 06042

Jeremy B.

Job Details: 08/18/2023

Arrived and washer was full of water. Held cancel button and water drained. Ran diag and found no error codes. Ran calibration then self test all checks ok.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHT1514QB1

Near Manchester, CT 06040

Jeremy B.

Job Details: 08/18/2023

Found ice build up on evap fan causing poor cooling. Cleared ice and fan came on unit cooling properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near East Hartford, CT 06118

Jeremy B.

Job Details: 08/18/2023

Icemaker not cycling found 120vac at icemaker. Replaced icemaker please allow 24hrs for ice production. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near East Hartford, CT 06118

Jeremy B.

Job Details: 08/18/2023

Found freezer door not closing properly causing frost. Found upper drawer broken restricting the door and slides are not pulling in. Found E5 ice maker error code. Tan harvest and fill test needs new ice maker; rqstng P&A on 1 WPW10625069 (Bracket) and 1 W11668672 (Bracket) and 1 W11131390 (Bracket) and 1 W11161915 (Bracket) and 1 W11387053 (Bin) and 1 W11658802 (Ice maker)

We serviced a

GE RANGE

Model JGP963SEK1SS

Near Canton, CT 06019

Ruben C.

Job Details: 08/18/2023

Replaced switch harness and ignitor harness no more constant clicking but has issue with front right ignitor cust wants all ignitors replaced since we have to replace front right; ordrng 1 W13x27058 (Right front) and 4 Wb13k10014 (Ignitors)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB03

Near Burlington, CT 06013

Ruben C.

Job Details: 08/18/2023

Checked unit found damper harness loose reinstalled tested normal also adj temps were too low set to recommended

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near South Hadley, MA 01075

Chris B.

Job Details: 08/18/2023

"Complaint that the unit has a error code and wont wash. Found error code F8E4 bad seal and F9E1. Found bottom rack missing wheels.; ordrng 2 W11551383 (Wheel)s, used 1 W11483553 (GASKET) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Amherst, MA 01002

Chris B.

Job Details: 08/18/2023

Complaint that the unit is not cycling through correctly. Found Splutch loose damaging the belt shield and motor. Will order parts for for a return visit. Call tenant 314-304-5600 upon return.; ordrng 1 W10721967 (Splutch) and 1 WPW10550173 (Shield) and 1 W11283592 (Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model DU1148XTPB7

Near Thomaston, CT 06787

Jimmy R.

Job Details: 08/18/2023

"Checked over unit and found cancel and normal wash leds blinking and would not stop tried to cancel out and unit would not respond, removed cntrl and disconnected reattached and same issue panel not responding panel needs to be replaced will order and return ; ordrng 1 WPW10459139 (Cntrl black)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Waterbury, CT 06708

Jimmy R.

Job Details: 08/18/2023

"Tested dryer and found unit heating but not drying clothes when set to a normal dry cycle, checked diagnostics For errors and found sensor error, checked sensor bars and found not reading checked connection and found wire had not been inserted in connector all the way causing no sensing, reattached and unit is now operating to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Amherst, MA 01002

Chris B.

Job Details: 08/18/2023

"Complaint that the unit is not making ice. Found ice in the tray working. Found ice tray filling up with water correctly. Found ice level sensor working normal but ice box fan not running in a steady flow. Will order part for a return visit. ; ordrng 1 W10846539 (Ice Box Fan), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

We serviced a

WHIRLPOOL FREEZER

Model MZF34X20DW06

Near Cleveland, NC 27013

Vincent O.

Job Details: 08/18/2023

Installed new compressor. Pulled vacuum and checked for leaks. Recharged 50g r600. Tested and verified proper cooling and operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Salisbury, NC 28147

Vincent O.

Job Details: 08/18/2023

Installed new control. Error code now gone but unit still not heating. Found open heater causing no heat. Replaced heater. All functions check ok. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Lexington, NC 27292

Vincent O.

Job Details: 08/18/2023

Installed new drawer slides. Tested and verified proper operation of drawer. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lexington, NC 27292

Vincent O.

Job Details: 08/18/2023

Found fill cup frozen causing water to pour over during fill. Removed ice from fill cup. Tested and verified proper operation and fill. All functions check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/18/2023

"Returned to install panel ordered, is filled part and reassembled, verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/18/2023

"Upon arrival ran service mode , no error codes stored. Ran service test and all functions working properly. Ran bulky wash and watched cycle as I called techline. Talked to tech line informed unit working as designed but Informed on customers issue .Informed techline about the service pointer W11624962 Rev C. Confirmed to replace acu . Ordering acu sr#7737126805. Informed customer they should be able to use quick wash until return, scheduled return call 8-23-23pm ; ordrng 1 W11556725 (Control board.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlotte, NC 28270

Jeff L.

Job Details: 08/18/2023

Replaced ice bucket unit ran and checked OK call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28217

Robert A.

Job Details: 08/18/2023

"I installed the ordered part and tested the unit for the cx. The unit still has low water pressure. I checked the supply line from the housing, the main valve to the unit leaks when it is turned on and off. The valve O ring is out of place as well. The low water pressure is most likely a result of the pressure leak from the main valve from the house to the unit. The cx is calling his plumber to resolve that issue."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, NC 28217

Robert A.

Job Details: 08/18/2023

"Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. I found the unit is getting 215v from the wall and at the terminal block. The control LED is flashing as well, however the UI console does not turn on at all. The unit needs a new UI console to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11378949 (UI console)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlotte, NC 28211

Robert A.

Job Details: 08/18/2023

Cx complaint that the unit is still leaking water. I inspected the unit to confirm the complaint. I found error code: f10e2. I cleared the code and ran a service cycle. I found a white residue on the left side of the door going down to the hinge. There were no leaks during the test cycle. I replaced the gasket with one from TS and tested the unit for the cx. The unit is working as designed ; used 1 W11498831 (GASKET) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ03

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/18/2023

"Customer had water leak, her floors were ruined, took pictures before work and had her sign disclaimers. Water was off. Unit was partially pulled out and pulled out and got behind unit took off back panel and didnt. See any leaks. Drain line was clear. Turned on water. Found leak to water dispenser at water valve. Found hose to dispenser, on the output side of the water valve was leaking, found hose wasnt pushed in far enough. Pulled out hose and reinserted hose and found unit not leaking now. Ran icemaker and water dispenser and no water leaking now. Customer complained of rollers making marks on her floor when she had it pulled out. Damage prior to my work. Informed her her rollers were working properly and her leg on the left side hadnt been lifted all the was and caused issue. Showed her rollers were working properly and can cause makers on wood floors. Informed her this is a design of the unit and cant be repaired. Unit working as designed. Verified proper operation. Collected trip fee via card."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Charlotte, NC 28273

Ryan S.

Job Details: 08/18/2023

"Customer complained unit wont turn on. Inspected power and found proper voltage to unit. Tried to start unit and Ui not responsive , tried to enter diagnostics and Ui not responsive. Insepcted in unit and found light on control and Ui on. Proper voltage to Ui, found Ui started but Ui is not responsive, cant enter diagnostics. Ordering Ui panel. Talked to Randy, informed customer office will call when parts come in. ; ordrng 1 W11413566 (Ui panel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/18/2023

"Customer complained of fault code. Upon arrival found 5-1 door switch error. Found door switch not mechanically working properly will stay stuck open closed intermittently., needs door switch. Customer also said he was having draining issue.s found pump working but found grease clog in drain line . Cleared obstruction. Informed customer to clean grease type substance off before putting in dishwashers ordering door switch. Informed customer office will call to schedule return call. ; ordrng 1 W11412299 (Door switch)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Gastonia, NC 28052

Ryan S.

Job Details: 08/18/2023

Return to install door panel and hinges. Installed parts and reassembled unit. Door now closing properly. Verified proper operation.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Charlotte, NC 28211

Robert A.

Job Details: 08/18/2023

"Cx complaint that the unit is not cooling in both section. I inspected the unit to confirm the complaint. The units temps were 5/45, they were set to to -2/43. The compressor, evap fan and condensor fan are working fine. I noticed the FC evap wall covered in ice. The unit is having a defrost issue. Im ordering a UI control and defrost harness to resolve the issue.; ordrng 1 WP2188820 (Thermistor) and 1 W11626104 (UI control) and 1 W11629974 (Control board)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Stallings, NC 28104

Jeff L.

Job Details: 08/18/2023

"Found agitator loose on transmission shaft, tightened bolt back down. Ran unit thru service mode no fault codes were found. Unit ran and checked ok(Call complete)"

We serviced a

WHIRLPOOL DISHWASHER

Model JDB9800CWP2

Near Weddington, NC 28104

Jeff L.

Job Details: 08/18/2023

Found dishwasher only running for 5 minutes stopped and would not start back. I replaced the UI THIS TIME AND UNIT WENT THRU WITH NOT FAULT CODES and I let run for 30 minutes continuously.unit ran and checked ok

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Stallings, NC 28104

Jeff L.

Job Details: 08/18/2023

"Found agitator loose on transmission shaft, tightened bolt back down. Ran unit thru service mode no fault codes were found. Unit ran and checked ok(Call complete)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Matthews, NC 28105

Jeff L.

Job Details: 08/18/2023

Found stand pipe in wall behind Asher clogged allowing water to run out onto floor and it has been doing it for some time by looking at floor damage. Advised customer to call a plumber.(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near West Springfield, MA 01089

Mike K.

Job Details: 08/18/2023

"Unit covered by 1yr wp warranty and Costco additional warranty, took photo of receipt.Was getting a little frost in fr, keeping temp fine, light was out. Door switch had a little frost on it, cleared and working fine. Explained door closer and how it can leave door open if not opening from center of door handle, demonstrates. Door gaskets all sealing fine. Light occasional frost normal if putting in lots of items at once.. depending on weather. All operations normal at this time."

We serviced a

GE REFRIGERATOR

Model HYS17GBSERWW

Near West Springfield, MA 01089

Mike K.

Job Details: 08/18/2023

"Rf warm fr still cold. Verified compressor running, evap fan is not, fan has 120vac at connector, bad fan motor, will need motor and to clear evap of ice build up. Quoted for evap fan motor and labor.Approved collected minus 129 already collected by office; ordrng 1 WR60X31522 (Evap fan motor)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Prospect, CT 06712

Jimmy R.

Job Details: 08/18/2023

"Ran dryer and found unit would run but not tumble clothes, checked belt and found broken causing no tumbling. Replaced belt and rollers along with idler pulley from dryer repair kit ran a cycle and unit is now tumbling and operating to specs ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Windsor, CT 06095

Gary V.

Job Details: 08/18/2023

"Inspected and found right side drawer bracket broken and when attempted to pull bracket out, bin broke, will submit for parts needed and call.; rqstng P&A on 1 W10858273 (Bin) and 1 W11093718 (Adapter) and 1 W11170612 (Wire assy)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Windsor, CT 06095

Gary V.

Job Details: 08/18/2023

"Installed motor and blower, cycled and tested fine."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/18/2023

I replace the manifold a Tested operations no additional issues found with the dishwasher at this time. Everything is working properly. No leaks.

We serviced a

GE WALL OVEN

Model CT9050SH1SS

Near West Springfield, MA 01089

Mike K.

Job Details: 08/18/2023

"Replaced fan and sensor, tested on bake and preheated to 350 fine, fan working and good air flow out front of unit."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clover, SC 29710

Mitch H.

Job Details: 08/18/2023

Checked and tested dishwasher. User interface lights up but will not run cycle or enter diagnostics. Requesting P&A for control.; rqstng P&A on 1 W10906426 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Cornelius, NC 28031

Mark C.

Job Details: 08/18/2023

Customer states unit has started leaking after a filter change. Found water leaking on the floor due to a cracked defrost drain pan. Quoted 323.35; ordrng 1 W10877573 (Drain pan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/18/2023

"Complaint cannot remove bin I found bin is broken. I was able to get been completely removed, but will need a new bin to completely fix. No additional issues found plastics, broke due to normal operation. ; ordrng 1 W11185686 (Ice bin)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/18/2023

"Complaint light switch in freezer not allowing lights to turn on. I found that when freezer light was having the issue, so was the fresh food section switch both lights in fresh food zone and freezer zone would not turn on when either door was opened. I suspect light module is the cars are the issue light module is a delay, style light module slow fade. Customer installed lights that were aftermarket lights. Recently light switch is hard firmed in place cannot remove switch without damaging liner. If it is the switch and not the light module unit, not repairable."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/18/2023

"I found right hand side leg was bent in words, somehow causing rope, string to fray and break causing door to fall. I adjusted frame tested operations, was able to straighten the frame completely. No additional issues found at this time after replacing kit. ; used 1 8194001 (DOOR LINK KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Weddington, NC 28104

Jeff L.

Job Details: 08/18/2023

Found the touch panel sometimes responds and then sometimes it dont. Gonna order console and call customer when part comes inPart#W11294856; ordrng 1 W11318817 (Control panel)

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLW02

Near Bloomfield, CT 06002

Chuck M.

Job Details: 08/18/2023

Installed door gasket checked ok

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near West Hartford, CT 06117

Chuck M.

Job Details: 08/18/2023

"Customer complaint is that washer console was not responding. Confirmed console is not responding. Unplugged washer for a minute and plugged it back in and ran diagnostics sequence. No response until multiple attempts. Console responded and was able to start a wash cycle. Ordered console and control P&A. ; rqstng P&A on 1 W11316623 (console) and 1 W11322901 (cntrl-elec), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Farmington, CT 06032

Chuck M.

Job Details: 08/18/2023

Customer complaint is that FF door gasket was not making contact with cabinet. Used blower and corrected gasket. Showed customer it works.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near East Windsor, CT 06016

Gary V.

Job Details: 08/18/2023

"Inspected and found f7e1 fault for tachometer reader, and found actuator making slight grinding noise and not shifting properly, replaced actuator and ran calibration and cycled auto test, tested fine.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Enfield, CT 06082

Gary V.

Job Details: 08/18/2023

"Installed parts listed and ran calibration and auto thru, cycled and tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Enfield, CT 06082

Gary V.

Job Details: 08/18/2023

"Installed new pressure regulator and cycled, allow 24-48 hours for ice production."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 08/18/2023

Complaint was washing bedding in the washing machine. Tried to walk across the room. I found F0 E3 anF0E5 error codes and fault. History cleared codes. No additional issues found I checked suspension rods. I checked drive belt. I checked lower and unit. No additional issues found no abnormal noises heard as well Noise customers hearing is from drain tube slapping underneath washing machine. Everything is tight. Instructed customer on proper loading procedures. Customer has been overloading washer machine consistently.

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 08/18/2023

"Am ordering inner door per Technical Service Pointer #: W11493384 Action Required: MandatoryRelease Date: November, 2021 door not closing. Needed the inner door panel as well as latch assembly for microwave no issues reported with lower oven at this time. Just with microwave door not closing properly. ; rqstng P&A on 1 W10737653 (Inner door) and 1 WPW10128850 (Lever) and 1 W11033422 (Harness assembly), used 1 Rivet gun from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Worcester, MA 01609

Roger R.

Job Details: 08/18/2023

Customer complaint of no heat. Ran diagnostics and found F7E1 error code for no heat. Checked heater circuit and all ok. Heater and thermostat checked okay and heater came on during diagnostics. Pump is also working correctly. Recommend replacing main control. Quoted $249.99 +tax for control and $239 labor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near West Brookfield, MA 01585

Chris B.

Job Details: 08/18/2023

Replaced door and freezer door sealing properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Wilbraham, MA 01095

Chris B.

Job Details: 08/18/2023

Replaced part and unit running normal. Dispenser and water side working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/18/2023

Top ice maker not working found E5 error. Tried fill test found tube frozen. Cleared tube and cycled icemaker all checks ok please allow 24hrs for ice production.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Southington, CT 06489

Jimmy R.

Job Details: 08/18/2023

"Tested unit and found washer would not start a cycle unit would just sit in a sensor cycle mode never filling or draining, checked drain pump and found wire had broken off molex causing pump to not run and unit to sit reattached with new connectors replaced lid lock and unit is now washing and operating to factory specs ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Springfield, MA 01109

Chris B.

Job Details: 08/18/2023

Delivered the ice maker to customer.

We serviced a

MAYTAG DRYER

Model MED6630MBK0

Near Davidson, NC 28036

Mark C.

Job Details: 08/18/2023

Units felt ring is peeling off due to a 12 inch section of the ring lacking adhesive. Applied adhesive to the detached section and secured felt ring unit is fully operational.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Mooresville, NC 28115

Mark C.

Job Details: 08/18/2023

Found broken glass inn the drain screen no signs of any other debris in the unit or on the heater. Unable to recreate the smell.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVY04

Near Cornelius, NC 28031

Mark C.

Job Details: 08/18/2023

Installed new control damper and harness unit is fully operational. ; dspstn on spec-tagged invntry: 1 WPW10503278 CONTROL

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW1

Near Southington, CT 06479

Jimmy R.

Job Details: 08/18/2023

"Installed new harness, cntrl and actuator ran machine thew a calibration cycle and found unit grinding when trying to agitate, found grinding coming from cam. Replaced faulty cam and found unit would not lock it would just click and then shut off, replaced lid lock and ran a calibration. Unit is now washing and all functions working to specs ; used 1 W10721967 (CAM KIT), and 1 W10404050 (Lock) from stock"

We serviced a

WHIRLPOOL DRYER

Model MGD5630HW3

Near Wolcott, CT 06716

Jimmy R.

Job Details: 08/18/2023

"Tested dryer and found unit had been leaking propane wile unit would sit, checked for leaking with bubble solution and found leak coming from gas valve found valve cracked. Replaced faulty valve and ran dryer thew a timed dry cycle checked all operations and unit is now operating to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW

Near Waterbury, CT 06708

Jimmy R.

Job Details: 08/18/2023

"Tested unit and found fridge section not cooling and moisture building up in both section, checked freezer air tunnel and found frozen up not allowing air into fridge section. Melted all ice cleared air tunnel and checked gaskets and sealing found big gap around cabinet letting warm air in and making doors not seal correctly, added silicone around cabinet to stop air advised customer on loading unit and leaving room so air can move. Checked cooling and all operations are now working to specs ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/18/2023

Found evaporator pretty heavily covered in frost. Air not getting over to fresh food side. Need to order heat probe and evap kit.Part#W11611126Part# W11457241; ordrng 1 W11611126 (Heat probe) and 1 W11457241 (Evap kit)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/18/2023

At the time of visit I found no water on floor anywhere. I inspected all the around the unit and found no visible signs of water. The customer said it leaked a little Monday evening and they havent seen any water since at this time I have to advise customer I cannot find any water leak at all I also advise making sure the freezer door gets shut all the way every time. Advised customer if water comes back again please take picture of the water and where its coming from. I dont see any mechanical issue at all. At this time I cannot fix what I cannot find

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 08/18/2023

"Complaint dryer not getting hot. I found wiring power cord lugs were missing dropped into back of dryer and lugs not screwed in properly cord was barely making contact. I found open element and open thermal cutout I replaced both fixed electrical issues and also found complete clogged vent outside in hose going out. No additional issues with dryer found. ; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS04

Near Chicopee, MA 01022

Mike K.

Job Details: 08/18/2023

"Since last visit control has been working sporadically, many times not showing numbers, just showing lines.Quoted for control/labor minus what has already been paid . Accepted. Replaced control and programmed. ; used 1 WPW10503278 (CNTRL-ELEC) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Springfield, MA 01109

Chris B.

Job Details: 08/18/2023

"Replaced part and unit running normal. Ran a diagnostic test, quick, normal and drain and spin and all good.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Plainfield, CT 06374

Amanda R.

Job Details: 08/18/2023

Had customer start load before I arrived it did complete good today replaced motor new error code no fill replaced inlet valves calibrated unit

We serviced a

WHIRLPOOL ICEMAKER

Model GI15NDXZb2

Near Ellington, CT 06029

Amanda R.

Job Details: 08/18/2023

Unit not making ice unit was off turned unit on condenser coils need to be cleaned compressor running water flowing over evaporator and drain pump working quoted for compressor wanted to leave on for 24 hours to

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Farmington, CT 06032

Chuck M.

Job Details: 08/18/2023

Customer complaint is that refrigerator was not cooling in both sections. Found ice buildup on evaporator and brown wire to heater pulled out of connector. Cleared ice and ordered heater. ; ordrng 1 W11650662 (Heater)

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Holyoke, MA 01040

Mike K.

Job Details: 08/18/2023

"Unit starting but soap remains undesolved at end of cycle. Tested and unit not getting water, found piece of glass wedges under float, removed and unit filled and verified spray arm action. Verified drain working properly."

We serviced a

GE RANGE

Model JB735SP2SS

Near South Hadley, MA 01075

Mike K.

Job Details: 08/18/2023

Described failure as fan making loud noise. Found securing but had come off of convection fan. Reattached and tested in convection bake. Opened /closed door multiple times to test starting and stopping of fan. Tested fine.

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Wethersfield, CT 06109

Chuck M.

Job Details: 08/18/2023

Customer complaint is that water pools inside bellow after wash cycle. Eventually water drains. Inspected and found drain holes on bellow were blocked with pet hair. Cleared pet hair and tested. Bellow is draining now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx735sdbm00

Near Worcester, MA 01606

Roger R.

Job Details: 08/18/2023

Found failed ice maker. Not sending power to fill valve. ; used 1 W10882923 (ICE MAKER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Manchester, CT 06042

Amanda R.

Job Details: 08/18/2023

Replaced damper assembly sounds normal ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Attleboro, MA 02703

Angel R.

Job Details: 08/18/2023

"Unit not accessible for service, drain hose has absolutely no slack. See quick pics. Customer has to call a plumber to detach hose from under the sink safely, I could not without the possibility of damaging sink pipe. She will call a plumber and make accessible over the weekend and will reschedule.; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Franklin, MA 02038

Angel R.

Job Details: 08/18/2023

"Idler pulley worn out, will order new repair kit.; ordrng 1 4392065 (dryer repair kit)"

We serviced a

LG REFRIGERATOR

Model LFDS22520S/04

Near Plainville, CT 06062

Ruben C.

Job Details: 08/18/2023

Replaced main control and condenser fan motor tested operation normal fan started working normally and comp started

We serviced a

KITCHENAID RANGE

Model n/a

Near Bristol, CT 06010

Ruben C.

Job Details: 08/18/2023

Cust cancelled service model and serial tag not ther cust said

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHW1

Near Bristol, CT 06010

Ruben C.

Job Details: 08/17/2023

Checked unit replaced hose tested operation normal ran test normal

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Bristol, CT 06010

Ruben C.

Job Details: 08/17/2023

Checked unit found showing error for water level could not get into diagnostics found shavings of pressure hose and bellows has pin hole ordering control pressure switch and air trap and hose also ordering bellows; rqstng P&A on 1 WPW10237499 (Bellows) and 1 W10903220 (Airtrap) and 1 W11201286 (Control) and 1 W105525781 (Pressure hose) and 1 WPW10448876 (Pressure switch)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlotte, NC 28209

Robert A.

Job Details: 08/17/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW5430MW

Near Charlotte, NC 28207

Robert A.

Job Details: 08/17/2023

Cx complaint that the unit is shaking violently. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed but I did notice aggressive shaking during the spin cycle. I checked the leveling legs and noticed the LF leg came out of place. I secured the leveling leg and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 08/17/2023

Spin light flashing. Was able to cancel. Ran diag found no error codes. Ran self test and then calibration all checks ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near York, SC 29745

Mitch H.

Job Details: 08/17/2023

"Tested microwave, heating and operating properly. Entered diagnostics, no stored error codes."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Mooresville, NC 28115

Vincent O.

Job Details: 08/17/2023

"Installed new control. Tested and verified proper operation. Al, functions check ok."

We serviced a

SAMSUNG WASHER

Model WF56H9100AW/A2

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/17/2023

Installed new door boot. Tested and verified proper operation. No leaks. All functions check ok.

We serviced a

WHIRLPOOL RANGE

Model WOC54EC0AS04

Near Troutman, NC 28166

Vincent O.

Job Details: 08/17/2023

Found open bake element causing temps to drop after preheat. Order and replace bake element. ; ordrng 1 W11545804 (Element)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Lexington, NC 27295

Vincent O.

Job Details: 08/17/2023

Found unit not dispensing fabric softener or bleach due to faulty valve. Order and replace valve. Also found no cycle signal and will not turn on. Order and replace console. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11591400 (Console)

Contact Us Today

About Us