Service History 209 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Waterbury, CT 06708

Jimmy R.

Job Details: 10/23/2023

"Installed new diffuser,cntrl and thermistor set temps in fridge and freezer advised customer unit needs 24 hrs so temps can regulate also advised leaving tall items next to damper will block air flow and freeze the items on top shelf all tall items should be forward or on the door. ; dspstn on spec-tagged invntry: 1 W11196400 CNTRL-ELEC 1 W11645127 DAMPER CNTRL , and 1 WPW10384183 THERMISTOR"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Huntersville, NC 28078

Robert A.

Job Details: 10/23/2023

"Cx complaint that the unit is not heating. In inspected the unit to confirm the complaint. I found the unit is getting 245v from the wall and at the terminal block. The element had a break, I replaced the part with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Huntersville, NC 28078

Robert A.

Job Details: 10/23/2023

"Cx complaint that the unit was smoking while it was running. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I checked under the unit and all looked fine. I checked the control board area to see if there was any thermal damage, all is good. I calibrated the control board as well by running a calibration cycle. At the moment the unit is working as designed. I suggested to the cx to record the issue if it occurs again."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Huntersville, NC 28078

Robert A.

Job Details: 10/23/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

We serviced a

BOSCH REFRIGERATOR

Model B20CS80SNS/02

Near Franklin, MA 02038

Aimee Z.

Job Details: 10/23/2023

Found the condenser fan not running.; ordrng 1 601016 (Condenser fan)

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 10/23/2023

Wash motor not washing lower rack. The wash motor is very weak. Found the rails on lower rack damaged and the rack not staying in place needs both rails and supports. Customer has a extended warranty and will have them dispatch a ticket swpra39e44fc-1; O-emld tckt

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS2

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 10/23/2023

Lower wash arm came off and plastic melted on heater. Needs new wash arm. ; ordrng 1 W11550888 (Wash arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near West Hartford, CT 06110

Jeremy B.

Job Details: 10/23/2023

Customers complaint is food still not freezing properly. Found freezer loaded with food blocking tbe air vents. I did put gauges on and took readings found no signs of leaks but I did pull another vacuum and recharged with 47g of r600a. Showed customer proper way to load freezer.

We serviced a

KITCHENAID DISHWASHER

Model KUDS01DJSS0

Near Huntersville, NC 28078

Robert A.

Job Details: 10/23/2023

"Cx complaint that multiple buttons do not work and the upper wash arm separated. I inspected the unit to confirm the complaint. I found the unit start and the wash motor works fine. However the 3 buttons on the left do not work at all. I cycled the power, the buttons still did not work. The unit needs a new UI panel and control to resolve the issue. The UI and control are listed as N/A. Im ordering the parts for the return visit.; ordrng 1 8269954 (UI panel) and 1 8528172 (Control board) and 1 WPW10077863 (Feed tube assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS00

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/23/2023

Ice build up on evaporator causing poor cooling in fresh food section needs new control and evap cover. ; ordrng 1 W11333076 (Control) and 1 W11167902 (Evap cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 10/23/2023

Customers complaint is temps seem off. Found freezer set to 7 and fresh food at 4 found even frost pattern all checks ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EPA02

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 10/23/2023

Door gaskets are earring and mullion not closing properly needs new. Quoted customer and declined to pay any money including the service fee so I left. Please charge service fee.

We serviced a

MAYTAG RANGE

Model MES8800FZ5

Near New Braintree, MA 01531

Roger R.

Job Details: 10/23/2023

Installed new console for control panel. All checks okay.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Spencer, MA 01562

Roger R.

Job Details: 10/23/2023

Checked unit for abnormal noises. All checks okay at this time.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 10/23/2023

"Removed and removed pump/motor assembly. Tested dishwasher, first start GFI breaker tripped when cycle was canceled and drain pump started. Reset breaker, tested dishwasher 3 more times. Started 3 different cycles, let unit fill and begin washing, cancelled cycles, let unit drain. Operated properly on all 3 cycles, no breaker tripped.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fort Mill, SC 29715

Mitch H.

Job Details: 10/23/2023

"Removed and replaced condenser fan motor and blade. Reassembled, plugged back in, operating normally and quietly. Found that fan blade wan cracked where it goes n motor shaft."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Fort Mill, SC 29715

Mitch H.

Job Details: 10/23/2023

"Removed and installed outer door. Tested, operating properly."

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Tolland, CT 06084

Amanda R.

Job Details: 10/23/2023

The hub and agitator stripped quoted

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611LWJA

Near Fort Mill, SC 29707

Mitch H.

Job Details: 10/23/2023

"Checked and found refrigerator leaking from drain line. Will need to be replaced. Attempted to call landlord, got voicemail. Left message with findings and quoted balance. Asked her to call us back and authorize repairs. Ordering drain line pending approval.; ordrng 1 241957901 (Drain line)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Indian Land, SC 29707

Mitch H.

Job Details: 10/23/2023

Checked and found door dropped when opened. Replaced bushings and adjusted springs. Door now operating properly.; dspstn on spec-tagged invntry: 2 WP8268990 BUSHING

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Denver, NC 28037

Ryan S.

Job Details: 10/23/2023

"Customer complained of loud squeal noise, found belt pully defective. Replaced part and belt from ts. Reassembled unit. Verified proper operation. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

SAMSUNG WASHER

Model WF50R8500AV

Near West Hartford, CT 06117

Chuck M.

Job Details: 10/23/2023

Installed dispenser drawer and tested. Washer checked ok.

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS20

Near New Britain, CT 06053

Chuck M.

Job Details: 10/23/2023

Received wrong blowers. Ordered correct 2 blowers.W11598119 ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near West Springfield, MA 01089

Mike K.

Job Details: 10/23/2023

"Unit under 1yr wp warranty per service bench.Will not start. Found incorrect voltage at terminal and at wall. Electric issue. Advised to contact us if still having issue when unit has full voltage, but would not function with voltage as found."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Holyoke, MA 01040

Mike K.

Job Details: 10/23/2023

"Rent a center unit.Unit was unplugged on arrival, plugged in and went directly into drain, as was the complaint. Allowed to finish manual drain.No mod/serial tag on unit. Notified cs without tag cannot verify warranty. Advised to contact rent a center because of lack of tag.Ran diagnostic cycle after drain complete and finished fine.F5e3, lock fault only error in history. Cleared and tested fine in diagnostic cycle."

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Holyoke, MA 01040

Mike K.

Job Details: 10/23/2023

"Replaced controls for not signaling when buttons pressed, testing fine, completed diagnostic cycle fine"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Plainville, CT 06062

Chuck M.

Job Details: 10/23/2023

Installed basket and tested. Ran diagnostics test cycle successfully. Washer checked ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near South Hadley, MA 01075

Mike K.

Job Details: 10/23/2023

Covered under wp authorization. Door panel rusting by vent. Replaced panel

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Chicopee, MA 01020

Mike K.

Job Details: 10/23/2023

Unit is under 1yr wp warranty per service bench. Not cooling. Found evap covered in frost and wire to defrost heater loose in connector. Corrected and steamed clear evap.Also complaint of rust colored spotting on both doors and handles. Would not come off in trying to clean. Ordering doors and handles.Cs to let us know when parts come in and inspect for damage so office can schedule return.; ordrng 1 LW10912110 (Rf door) and 1 LW10911757 (Fr door) and 2 W10879677 (Door handle)s

We serviced a

MAYTAG WASHER

Model MHW5500FW

Near Simsbury, CT 06070

Chuck M.

Job Details: 10/23/2023

"Customer complaint is that washer control panel works intermittently. Tested control panel and it started glitching. Ran diagnostics and found error codes F9e1 long drain. F3e1, F8e1, F5e2, Control Panel has not yet been received. Will use on return visit. ; O-emld tckt"

We serviced a

WHIRLPOOL DRYER

Model MED6200KW1

Near Webster, MA 01570

Roger R.

Job Details: 10/23/2023

Found front drum seal out of place and rubbing. realigned and checked. All okay now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Northbridge, MA 01588

Roger R.

Job Details: 10/23/2023

Installed new control for the refrigerator. Checked refrigerant level and checks properly.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Sutton, MA 01590

Roger R.

Job Details: 10/23/2023

Replaced rear bulkhead due to paint chipping and peeling. All okay.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28212

Jeff L.

Job Details: 10/23/2023

Customer was elderly and could not read how to reset the filter light I show them how to do it and explain this would be their one time customer education call unit ran and checked OKCall complete

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Charlotte, NC 28212

Jeff L.

Job Details: 10/23/2023

Unit 315-102When I arrived customer spoke to me thru the telephone to translate to English she said the maintenance man came by this morning and since the. She has been able to wash clothes. I checked unit for any fault codes none were found. Advised customer this would be there one and only customer education Call complete ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR

We serviced a

AMANA MICROWAVE

Model AMV2307PFB07

Near Charlotte, NC 28277

Jeff L.

Job Details: 10/23/2023

The unit number is 2413Found terminal broke off of turn table motor replaced motor unit ran and checked okCall complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/23/2023

Found unit draining fine. Water left in bottom is due to over sudsing. Cleared suds. Ran diagnostics and verified all functions check ok. Instructed customer on proper use and operation of machine.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/23/2023

Installed new filter board and power cord. Ran 3 tests and verified no arcs and proper heating. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/23/2023

Found customer complaint is that there is condensation that forms on top of freezer door gasket daily. Checked and verified seal is good. Also found frost buildup on bottom of freezer door. Void in insulation. Order and replace door. ; ordrng 1 W11435342 (Door)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Monroe, NC 28112

Jonathan J.

Job Details: 10/23/2023

"Complaint dryer after performing and running three consecutive cycles back to back user interface will go completely blue have to slide dryer out and unplug dryer and let sit for a minute and then will have full functionality of the user interface again and dryer will work properly. upon arrival customer had just finished drying a load of laundry lid of dryer is excessively hot. I suspect an overheating of the control board issue as customer stated a previous company has already replaced. User interface for the same issue. No fault, codes and diagnostics history found at this time. unit is not paired to Wi-Fi cell phone app either, so cannot get updates like it is supposed to.per whirlpool file number 7737621293 ; ordrng 1 W11413566 (Ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Monroe, NC 28112

Jonathan J.

Job Details: 10/23/2023

Complaint unit not cooling properly. I found sealed system leak. Customer declined repair here today is going to consider looking at a new fridge as this unit has had so many prior repairs.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Monroe, NC 28112

Jonathan J.

Job Details: 10/23/2023

"Complaint user interface has no lights cooktop will not get hot. None of the burners I found opened L1 occurring black to neutral is open red to neutral has 123.4 V AC red to Lg one has 123.4 V. its not a blown breaker issue either. Unit experiencing electrical issues. House is a new build still under construction. cannot verify. If control is experiencing any issues, I inspected, harnesses harnesses, are all plugged in and connected perfectly."

We serviced a

MAYTAG DRYER

Model MEDB835DWP4

Near Wilbraham, MA 01095

Chris B.

Job Details: 10/23/2023

Complaint that the unit is making loud noises while tumbling. Replaced all rollers belt and tensioner. Unit running normal and no more noises.; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, MA 01104

Chris B.

Job Details: 10/23/2023

Complaint that the unit is not cooling properly. Found evaporator side all frozen up. Ran diagnostic test and all components are working correctly. For heating element disconnected. Adjusted temps. Defrosted all ice buildup and unit running normal.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB0

Near Springfield, MA 01108

Chris B.

Job Details: 10/23/2023

Complaint that the unit is giving out a error code F8E4. Found water in the drip tray. Found unit unleveled. Adjusted the feet and straighten out the dishwasher and ran diagnostic test twice with no leaks detected and unit running normal.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Longmeadow, MA 01106

Chris B.

Job Details: 10/23/2023

Complaint that the unit is not powering up. Found no voltage to the oven and customer turned on the breaker. Mentioned to the customer to have the electrical verified cuz without proper voltage unit cannot be serviced nor verified. Customer has 7 days to waive trip fee into labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Longmeadow, MA 01106

Chris B.

Job Details: 10/23/2023

Complaint that the door are still no sealing properly. Found gaskets wont stay tight on the channel on the fresh food section. Found freezer door channel not hold gasket in its place. Replaced fresh food door gasket and holding its place. Will order door and will return with freezer gasket. ; ordrng 1 LW10636409 (Freezer Door)

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Longmeadow, MA 01106

Chris B.

Job Details: 10/23/2023

Complaint that the unit is not stopping from running and will not unlock. Found F8E1. Did a hard reset and cleared the pressure hose. Ran two diagnostic cycles and unit working normal. Found no issues with the washer and functioning properly.

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 10/23/2023

"Checked over unit and found items freezing on lower shelf on fridge section, checked temps and found top half of fridge reading 38 and lower part reading 30 checked setting and unit is set to recommended checked freezer setting and found set to coldest to take away for fridge section. Checked door gaskets and both gaskets are sealing and making good contact, wile adjusting settings found cntrl never shut off found unit just running and not adjusting. Will order new thermistor and cntrl advised part was a special order once in we would call for return visit ; ordrng 1 W11613298 (Cntrl) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL MICROWAVE

Model KEMS309BSS00

Near Prospect, CT 06712

Jimmy R.

Job Details: 10/23/2023

"Went threw unit again and found machine would still error out f6e8 appliance manager not reading correctly, went thew entire harness and connections and found light not coming on inside microwave checked continuity threw door switch wires and found brown wire not reading will order new harness and return with dolly to remove unit ; ordrng 1 W11033422 (Interlock harness)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Worcester, MA 01605

Angel R.

Job Details: 10/23/2023

"Found frost in freezer, door at FC looks bent will order new door. Also found gap at RC bottom right will need a tube of sealant. Also a plastic washer for FC door. ; ordrng 1 WPW10612925 (Badge) and 1 LW10668769 (Door FC) and 1 W10841140 (Silicone) and 1 WP489467 (Washer)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 10/23/2023

"Tested unit and found man one Would start but just sit there never filling or sensing, ran diagnostics s and checked for errors found F7e4 basket engagement failure f7e3 basket engaged during wash, ran a self test and checked actuator for movement and actuator would not cycle. Replaced actuator an cntrl recalibrated control ran a wash cycle and unit is now functioning to factory specs; used 1 W10913953 (Actuator) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Southington, CT 06489

Jimmy R.

Job Details: 10/23/2023

"Checked unit and found frozen again removed evaporator cover and melted all ice, replaced wire harness and made sure evaporator was tilted back so water will drain when defrosting, forced unit into a defrost cycle and unit shut down and stayed to defrost then came back on properly. Advised customer to watch unit if machine started to ice up again not sure what els can be done Ive gone thew everything . Returning old faulty harness"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Berlin, CT 06037

Jimmy R.

Job Details: 10/23/2023

"Tested unit and ran diagnostics found errors F0e9 off balance pause F0e5 off balance load F0e3 over loaded, ran unit thew a self diagnostic cycle and unit went threw as designed, ran a wash cycle and unit filled and drained normally. Added towels and ran a wash checked filling and unit filled and washed canceled cycle and ran a drain and spin and unit spun out, recalibrated hmi and a factory calibration both cycles completed and went thew normally. Ran a rinse and spin and checked all functions and found unit would spin right out and ramp right up advised customer unit is working properly advised on loading unit with equal loads if clothes and making sure unit is balanced and not banging wile in a spin. All operations are working to specs ; ordrng 1 W11543997 (Cntrl)"

We serviced a

SAMSUNG DRYER ELECTRIC

Model 2

Near Franklin, MA 02038

Aimee Z.

Job Details: 10/23/2023

"240 at blockFound the heater open, replaced heater assy completeTested heat also Cust needs vent cleaned; ordrng 1 DC97-14486A (Heater complete)"

We serviced a

LG RANGE

Model LRG3081ST/00

Near Franklin, MA 02038

Aimee Z.

Job Details: 10/23/2023

"Found. Broken igniter,replaced and tested 350; used 1 12400035 (Igniter) from stock"

We serviced a

MAYTAG RANGE

Model MER8800FZ2

Near Chicopee, MA 01020

Mike K.

Job Details: 10/23/2023

"Both right burners will not function, son had said he saw sparks and smoke.Visually inspected elements and looked fine. Found RR harness burnt out, wires melted. Blue connectors to element looks salvageable, so just main harness and switch needed. Also the LR switch is showing some significant scorching. Quoted for main harness, both rear switches and labor. Accepted. Office to contact cs when parts come in to schedule return.; ordrng 1 W11188459 (Harness main) and 1 W10911303 (Switch), dspstn on spec-tagged invntry: 1 W10911303 INFINITE SWITCH"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Huntersville, NC 28078

Robert A.

Job Details: 10/23/2023

Cx complaint that the middle rack is not locking in place to raise the position. I inspected the unit to confirm the complaint. The GC came to the home to demonstrate the issue. We confirm that the part is working fine. The rack adjuster button needs to be release when the rack is pulled up to lock in place. I left the part with the cx. The unit is working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Cornelius, NC 28031

Robert A.

Job Details: 10/23/2023

"Cx complaint that the unit is unbalanced and does not turn on intermittently. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared code and ran a service cycle. All components passed, but I did notice heavy motion during spin. I checked the the unit and found the LF leveling foot came out of position. I secured the leveling foot in position and tested the unit for the cx. The unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW6500MW1

Near Worcester, MA 01605

Angel R.

Job Details: 10/23/2023

"Installed new valve assembly, tested ok."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFS2853AF0

Near Shrewsbury, MA 01545

Angel R.

Job Details: 10/23/2023

Found valve working and getting proper voltage also disconnected fill tube and ran test and water came out. Observed ice in fill tube at the ice maker frozen. IM is properly working on unit. Tested fill tube heater is working. Will order new valve as it maybe leaking. Will bring as a precaution.; ordrng 1 5304530878 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hartford, CT 06114

Ruben C.

Job Details: 10/23/2023

Checked unit found motor is making rough sound when it turns manually stops running after a half a minute ordering motor and capacitor left drain pump with cust; ordrng 1 W11428524 (Capacitor) and 1 W11497303 (Motor)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Hartford, CT 06120

Ruben C.

Job Details: 10/23/2023

Did not receive part misdiagnosis unit is infested with roaches can not work on unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Hartford, CT 06106

Ruben C.

Job Details: 10/23/2023

Replaced filter housing tested normal getting water normally found ice maker gets jammed intermitently ordering ice maker; rqstng P&A on 1 W11284458 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSS48QDW00

Near Longmeadow, MA 01106

Gary V.

Job Details: 10/23/2023

"Installed new fan and cycled, tested fine now."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Cornelius, NC 28031

Robert A.

Job Details: 10/23/2023

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , 1 W11307244 DOOR LOCK , and 1 W11454734 GEARCASE"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRZ02

Near West Hartford, CT 06119

Ruben C.

Job Details: 10/23/2023

Replaced drip tray tested operation normal tray is straight

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDB03

Near West Hartford, CT 06110

Ruben C.

Job Details: 10/23/2023

Checked unit gasket not holding fully in place cuasing air to get in ordering both doors ; ordrng 1 LW10668874 (Ref door black) and 1 LW10668875 (Freezer door black)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near New Britain, CT 06051

Ruben C.

Job Details: 10/23/2023

Checked unit found freezer section frozen over not defrosting ordering control and fan; ordrng 1 W11369036 (Fan) and 1 W11446726 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Monroe, NC 28110

Jonathan J.

Job Details: 10/23/2023

Makes noise whenever you open close fresh food doors like Jurassic park movies. I found damper control is cause of noise complaint. Am ordering damper control. ; ordrng 1 WPW10479155 (Damper control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 10/23/2023

Complaint not dispensing ice. I found auger yoke is striped out. Unit will need yoke auger mtr and housing to fix. ; ordrng 1 WPW10309864 (Divider) and 1 WP67006341 (Gasket) and 1 W11671282 (Mtr) and 1 WP63052-2 (Yoke)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Unionville, NC 28110

Jonathan J.

Job Details: 10/23/2023

"Complaint intermittently oven will not heat will say its heating, but will be cold. I found metallic cookware, bakeware and warming drawer grounding itself to spark igniter after removing cookware unit will preheat in 8 mins 34 second to preheat to 350 I tested oven four different times and preheated with no issues. Oven is extremely smoky due to oil spill in the bottom of the oven. Called Whirlpool file number 7737617041 per manufacture customer cannot put cookware in the bottom of oven in warming drawer."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Marshville, NC 28103

Jonathan J.

Job Details: 10/23/2023

"I replaced all previously ordered. Parts formed A DLMS calibration control board procedure performed a diagnostics cycle as well to inspect for leaks. No leaks performed a quick wash cycle. No abnormal noises unit is operating quietly and normally. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752187 AGITATOR SCREW , and 1 W11550891 AGITATOR"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Chicopee, MA 01020

Mike K.

Job Details: 10/23/2023

"Rents center unit covered by 1yr extra warranty, verified with Randy at office. Cs says unit is making noise it didnt use to make. Ran diagnostic cycle and is squeaking when in spin. Found belt a little worn and replaced. Ran diagnostic tests twice and sounding normal.; used 1 W11239857 (Belt) from stock"

We serviced a

MAYTAG WASHER

Model MAV7600AWW

Near Medway, MA 02053

Aimee Z.

Job Details: 10/23/2023

Found burnt out mtr and gear case is locked upBelt worn Transmission NLACust buying new

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Millbury, MA 01527

Angel R.

Job Details: 10/23/2023

Found liner had a gap and crease looked like unit was damaged. Called tech line and it was deemed unrepairable SR#7737613824 advised customer call customer service.

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Springfield, MA 01119

Chris B.

Job Details: 10/23/2023

Complaint that the unit is not heating correctly. Found bad timer Tel. 413-949-1601; ordrng 1 W11566736 (Timer Gas) and 1 W11675852 (Timer Knob)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Somers, CT 06071

Gary V.

Job Details: 10/23/2023

"Installed new bin, and looks like its designed a little different but fits and works. Tested fine."

We serviced a

KENMORE REFRIGERATOR

Model 106.32243101

Near Stafford, CT 06076

Gary V.

Job Details: 10/23/2023

"Inspected and found drain tube frozen over and cleared ice out, tested fine."

We serviced a

AMANA DRYER

Model NED7200TW

Near Stafford, CT 06076

Gary V.

Job Details: 10/23/2023

"Inspected and found unit in bathroom and inaccessible, customer will have unit removed from bathroom and call if wants looked at. No charge on second appliance because nothing I could do, unit inaccessible."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Somers, CT 06071

Gary V.

Job Details: 10/23/2023

"Installed new suspension rods and cycled,tested fine.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBSR

Near Enfield, CT 06082

Gary V.

Job Details: 10/23/2023

"Inspected and found evap cover broken and quoted, they will call."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Sutton, MA 01590

Angel R.

Job Details: 10/23/2023

Installed drain pump tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS965CIAM01

Near Pineville, NC 28134

Jeff L.

Job Details: 10/23/2023

SR#7737617677BrandonWhen I first arrived I opened door and ice maker was cycling but not filling with water. I checked all wiring down at the door hinge to make sure no wires were broke and from what I could see there were none. I then checked power coming from fridge to harness on bottom left corner and had 120 v there then went to ice maker and I had 000 v there. I unplugged harness and made sure all connections were secure and Plugged harness back together had 120 v at ice maker with door switches in closed position. I moved door back and forth to see if there was a possibility of a broke or pinched wire I never lost 120 volts at door. The unit did cycle and fill with water advised customer to see how it works from this point forward.Call complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Charlotte, NC 28278

Jeff L.

Job Details: 10/23/2023

Replaced all parts ordered for unit last visit when I powered it up it only ran for several seconds and quit and would not power back up but had proper voltage I ordered UI AND CONTROL replaced those parts unit does power up now and try to begin cycle and then throws FA E4 fault code which means diverter cannot find position repair is to replace sump assembly I spoke with Lisa and office will call customer when part comes in; ordrng 1 W11680075 (Sump assembly)

We serviced a

JENN-AIR OVEN

Model JJW3430LL00

Near Stanley, NC 28164

Ryan S.

Job Details: 10/23/2023

"When returning found wrong hinges ordered. Foudn tribles sent me to wrong model number when typing JJW3430LL00 it sent me JJW3430IL00 i instead of L . Ordering hinges left and right, scheduled for 10-27-23am ; ordrng 1 W11111222right (Hinge) and 1 W11111221left (Hinge)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Charlotte, NC 28269

Vincent O.

Job Details: 10/23/2023

"Found f1e4 error. When door opened turn table stays running. Replaced control. No resolve. Upon attempting to replace switch kit, found kit will not work. Terminals on new switch are too large and wires unable to be connected. Ordering interlock switches separately. ; ordrng 1 W11551761 (Switch lower) and 1 W11551558 (Switch upper), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK ASSY SP W112452"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlotte, NC 28269

Vincent O.

Job Details: 10/23/2023

Installed new control board. Tested and verified proper operation. All functions check ok. Unit was freezing upon arrival. Customer states that water bottles will freeze and thaw and refreeze. If issue continues customer will need compressor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Charlotte, NC 28269

Vincent O.

Job Details: 10/23/2023

"Found unit running in 20 vacuum indicating Freon leak. Bubble tested all joints. No leak found at joints. Unit will need evap. Evap received damaged. Reordering evap. ; ordrng 1 W11546605 (Evap), dspstn on spec-tagged invntry: 1 W11504449 COUPLER NR AL 4/2 CAP-EVA and 1 W11506619 COUPLER 8 NK MS 00"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHV0

Near Vernon, CT 06066

Amanda R.

Job Details: 10/23/2023

Complaint not filling with water started on normal filled and started washing showed customer how to remove filter to clean ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

We serviced a

KITCHENAID OVEN

Model KFED500ESS06

Near Manchester, CT 06042

Amanda R.

Job Details: 10/23/2023

The telescoping rack came apart theres no way to time seconds for timer ; ordrng 1 WPW10570870 (Rack)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Simsbury, CT 06070

Chuck M.

Job Details: 10/23/2023

Installed gear case and tested. Washer is spinning properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Wrentham, MA 02093

Aimee Z.

Job Details: 10/23/2023

Harvested ice maker and filled dripsAnd found a torn gasket. Right door ; ordrng 1 W10917313 (Gakets) and 1 W11557000 (Ice maker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Mount Holly, NC 28120

Ryan S.

Job Details: 10/23/2023

Retuned to install new sump. Installed sump. Unit now working as designed. Verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Belmont, NC 28012

Ryan S.

Job Details: 10/23/2023

"Installed new lid and strike, took pictures, ran service diagnostic to confirm lid lock working. Verified or operation. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 10/23/2023

Customer complained unit wont run. Found drain pump harness and bottom of pump broken off. Ordering pump and harness. Scheduled return call for 10-27-23 am . ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Pump)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Marshville, NC 28103

Jonathan J.

Job Details: 10/23/2023

Replaced all components. I performed a calibration procedure and performed a diagnostic cycle. No additional issues found with washing machine today. All operations are normal. No leaks. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

We serviced a

WHIRLPOOL RANGE

Model WEC310SAGS3

Near Marshville, NC 28103

Jonathan J.

Job Details: 10/23/2023

"Complaint user interface keeps airing out oven keeps getting hotter and hotter and hotter. Then unit displays one of these error codes. I went in the fall history verified error codes cleared all F2e1 f5e1 f5e0 f6e1 im ordering door latch, assembly, temperature sensor, and control board to fix ; ordrng 1 W10894095 (Ui control) and 1 WPW10107820 (Latch) and 1 W10833885 (Sensor)"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CB3

Near Fort Mill, SC 29707

Mitch H.

Job Details: 10/21/2023

"Tested and found magnetron is bad. Only buzzing, not heating. Requesting P&A for magnetron and diode. Advised customer that office will call to schedule return visit when part arrives.; rqstng P&A on 1 WPW10693025 (Magnetron) and 1 W11256462 (Diode)"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Fort Mill, SC 29707

Mitch H.

Job Details: 10/21/2023

"Found lid strike broken. Replaced strike, tested, washer operating properly.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"

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