Service History 208 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/24/2023

Found unit working at this time. Customer complaint is that the normal button will not work. If breaker is flipped it will begin to work for a few cycles and quit again. Also found unit will not enter diagnostics properly. Order and replace panel and control. ; ordrng 1 W11622500 (Panel) and 1 W11629914 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/24/2023

Installed new fan assembly and heater. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Stanley, NC 28164

Ryan S.

Job Details: 10/24/2023

Installed new glass door and took pictures. Payed before service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017FS2

Near Denver, NC 28037

Ryan S.

Job Details: 10/24/2023

"Returned to install new parts. Installed new magnatron, cap, diode, thermostat. Reassembled and ran unit. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON and 1 W11256462 DIODE UNIV"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Grafton, MA 01536

Angel R.

Job Details: 10/24/2023

"Adjusted all valves on burners, tested unit and seems ok. Advised customer unit is working as intended and all orifices have been verified also checked gas valve per whirlpool tech line advised to back it out just a bit. Noticed some of the burner heads have corrosion forming already will order new heads customer will install.; ordrng 1 WP8286814 (Burner head) and 1 WP8286815 (Burner head) and 1 WP8286813 (Under head)"

We serviced a

WHIRLPOOL RANGE

Model MGS8800FZ0

Near Charlotte, NC 28209

Robert A.

Job Details: 10/24/2023

Cx complaint that the unit is emitting a strong gas smell. I inspected the unit to confirm the complaint. All cooktop burners as well as oven functions are working fine. I used my gas detector to find any potential gas leaks. I found none. The cx said a plumber alleged that the leak is from the oven. I ran multiple bake and broil cycles and found leaks according to the electronic leak detector. I adjusted the burner tube valve to help burner more gas while it cooks. I explained to the cx that gas smell will be prevalent while its cooking. True gas leaks are detected even while its not running. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Charlotte, NC 28208

Robert A.

Job Details: 10/24/2023

Cx complaint that the units LF burner is not working. I inspected the unit to confirm the complaint. I found the burner does not stay on high. I replaced the element and switch and tested the unit for the cx. The 7nit is working as designed.; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT and 1 WPW10434452 INFINITE SWITCH

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Charlotte, NC 28216

Robert A.

Job Details: 10/24/2023

Cx complaint that the unit is building condensation in the RC. I inspected the unit to confirm the complaint. The RC left door was protruded open because the drawer was in the wrong position. This was creating condensation. I corrected the drawer position and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Charlotte, NC 28216

Robert A.

Job Details: 10/24/2023

Cx complaint that the unit top rack slides out on its own. I inspected the unit to confirm the complaint. The rack rail stop has separated and needs to be replaced. I replaced the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model MVWB835DW5

Near Charlotte, NC 28216

Robert A.

Job Details: 10/24/2023

"Cx complaint that the unit has trouble selecting cycles from the UI. I inspected the unit to confirm the complaint. I found error codes: f5e1 f2e1. I cleared the codes and ran a service cycle, all components passed with no issues. The UI has good responses when I turn the knob and select cycles. At the moment the unit seems fine. According to the cx complaint I would replaced the UI and the lid lock. I quoted the cx for the repair."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, NC 28216

Robert A.

Job Details: 10/24/2023

"Cx complaint that the unit does not spin. I inspected the unit to confirm the complaint. I found the unit heats and has good airflow but it does not tumble. The belt was torn, I replaced the belt with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 341241 (BELT) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS0

Near Spencer, MA 01562

Chris B.

Job Details: 10/24/2023

"Complaint that the units gasket is broken off replaced gasket. Customer mentioned about the glass top being scratched, took pictures and mentioned to the customer to contact Whirlpool so they could see the scratches on the glass for approval to replace part. Customer will contact Whirlpool. Took pictures of the the glass top."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near East Hampton, CT 06424

Jeremy B.

Job Details: 10/24/2023

Refrigerator ui panel not powering on and unit not cooling no fans or compressor. The freezer light is on. Measured 123 vac at control. Measured 9vac at black/yellow wire-N at UI should be 14vac + needs new main control. Quoted customer they will call back.

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Sutton, MA 01590

Angel R.

Job Details: 10/24/2023

"Customer showed proof of purchase they are covered for this repair. Found bake ignitor had not continuity, replaced with TS. Tested ok.; used 1 12400035 ( Ignitor) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Eastford, CT 06259

Amanda R.

Job Details: 10/24/2023

Upper left adjuster broken replaced with updated adjusted kit ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL WASHER

Model WFC682CLW0

Near Plainfield, CT 06239

Amanda R.

Job Details: 10/24/2023

Since purchased unit washes and then starts drying and stays on times 16 doesnt ever complete user interface reverting to locked position when not locking needs new controls; ordrng 1 W11535124 (Ui) and 1 W11557801 (Control)

We serviced a

JENN-AIR RANGE

Model JES1750ES0

Near Columbia, CT 06237

Amanda R.

Job Details: 10/24/2023

Element broken replaced element showed customer there down draft boot broken preheated oven ; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28269

Robert A.

Job Details: 10/24/2023

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit is getting 245v at the wall and terminal block. The TCO kit fuse has blown and needs to be replaced. The element is in good condition. Im ordering the part for the return visit.; ordrng 1 W10900067 (TCO kit)

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4027HW

Near Davidson, NC 28036

Vincent O.

Job Details: 10/24/2023

Found agitator broken. Replaced agitator. Tested and verified proper operation. All functions check ok.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/24/2023

"Installed parts and found new basket is incorrect. Will have to reorder basket. ; ordrng 1 W10752719 (Basket) and 1 W10752187 (Bolt), dspstn on spec-tagged invntry: 1 W11454734 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mooresville, NC 28117

Vincent O.

Job Details: 10/24/2023

"Installed new compressor and evap. Pulled vacuum and checked for leaks. Recharged r600a. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Sharon, SC 29742

Mitch H.

Job Details: 10/24/2023

"Tested washer and found cold water valve not closing, allowing water to continue to trickle into washer. Ran diagnostics and found overflow error. Replaced valve, ran control calibration and automatic test cycle. Completed all tests correctly.; used 1 W11210459 (Valve) from stock"

We serviced a

KITCHEN AID DISHWASHER

Model n/a

Near Windsor Locks, CT 06096

Gary V.

Job Details: 10/24/2023

Customer said she called office and canceled.

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Charlotte, NC 28214

Robert A.

Job Details: 10/24/2023

Cx rescheduled the appt. I did not diagnose the unit.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 10/24/2023

"Checked over unit and found machine normal led staying on all the time even when canceling out unit found when running another cycle the normal led would still stay on. Removed console and found led burnt causing it to stay on and never shut off, replaced fault console and ran unit thew a wash and checked all operations and unit is now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waterbury, CT 06708

Jimmy R.

Job Details: 10/24/2023

"Checked over unit and found heater not cooling on again to defrost unit found evap frozen over not allowing air to flow over to fridge. Placed unit into a defrost cycle and found heater would not come on, melted ice and found brown heater wire in new harness had burnt not allowing power to heater. Fixed wire and connection to stop from happening again checked heater in a diagnostics and heater is now coming on and unit is now cooling to proper specs"

We serviced a

MAYTAG DRYER

Model MGD9600SQ0

Near Northampton, MA 01062

Mike K.

Job Details: 10/24/2023

"Loud squeaking when tumbling. Stacked unit. Can see bad idler and cracked belt when removed bottom cover. Quoted for labor/dryer kit.Accepted and installed all dryer kit parts. Running smoothly. After running about 15 minutes it shut off and wasnt responsive. Cs cycled breaker and came back on fine, says it does that. Would take control/interface to fix. User interface and control both show as nla. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Windham, CT 06256

Jeremy B.

Job Details: 10/24/2023

Installed new control and panel. Ran test 12 all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hartford, CT 06114

Chuck M.

Job Details: 10/24/2023

Customer complaint is that ice maker stopped working. Found ice maker was turned off. Ran diagnostics and ice maker would not harvest. Checked ice maker thermistor and it is open. Water filter is full and need to be replaced. Replaced ice maker.

We serviced a

AMANA FREEZER

Model ART308FFDM10

Near Hartford, CT 06106

Chuck M.

Job Details: 10/24/2023

Installed gaskets and corrected with blow dryer.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Norfolk, MA 02056

Aimee Z.

Job Details: 10/24/2023

"Found crack 2 spots on the drain hose Also on list for heater replacement Service pointer. W11540964 Special Project code S17304; ordrng 1 W11414944 (Drain hose) and 1 W11551233 (Drain hose) and 1 W11537778 (Heater), states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Cornelius, NC 28031

Vincent O.

Job Details: 10/24/2023

Found unit not cooling at all. No frost pattern. Compressor running but is extremely hot. Order and replace compressor and evap. Sealed system covered. ; ordrng 1 W10507884 (Compressor) and 1 W11256565 (Evap)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near North Brookfield, MA 01535

Chris B.

Job Details: 10/24/2023

Complaint that the unit is not cycling through correctly. Found error codes F3E3. Found leaking from the seals and oil leak from the motor and gear case. Will order all parts for a return visit. ; rqstng P&A on 1 W11449841 (Gear Case) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10752283 (Wash Plate) and 1 W11551646 (Tub Nut) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Cornelius, NC 28031

Vincent O.

Job Details: 10/24/2023

Found rattling noises coming from blower housing. Order and replace blower wheel and seal kit. ; ordrng 1 WP697772 (Blower wheel) and 1 W11401018 (Svc kit.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Cornelius, NC 28031

Vincent O.

Job Details: 10/24/2023

Found freezer sticking out way further than RC door. Doors are not flush. Order and replace door. ; ordrng 1 LW10913113 (Door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/24/2023

Replaced filter and water would not stop leaking from underneath spraying out I found complaint true unit will need filter housing to fix customer is on county water ; ordrng 1 W11162042 (Grey filter housing)

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Matthews, NC 28105

Jeff L.

Job Details: 10/24/2023

Replaced UI unit ran and checked okCall complete

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Dudley, MA 01571

Angel R.

Job Details: 10/24/2023

"Installed new control and valve, tested cycle ran ok. No error codes."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gastonia, NC 28052

Ryan S.

Job Details: 10/24/2023

"Customer complained unit not working. Found unit didnt have proper power. L2- neutral has 249.6v, L1-neutral has .80 v . L1-L2 has 249 v. Unit has issue with power, issue with neutral or something , checked power with unit unplugged and found same issue , Issue is with power at home. Informed customer she needs to pay and she just ignored the request. Said she took unit to neighbor house and it worked and started explaining why it wasnt the electrical, it was the dryer. Informed customers having a malfunctioning neutral can cause other parts in unit to malfunction which is possibly why unit wont work at all now. Left home and Called tech line to report findings. SR#7737630043."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Lisbon, CT 06351

Amanda R.

Job Details: 10/24/2023

Freezer Door broken on the lower left side that hooks onto freezer rails quoted for stainless door

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2406NS6A

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 10/24/2023

5304512731. Cntrl not delivered to cust Called Mike part was delivered and sent back to providenceMike will call Cust when knows more information On where part is .Left latch with Cust ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/24/2023

Complaint Dispenser keeps blowing water out fabric softener plastics broken. I replace a Dispenser basil assembly tested operations. No additional issues found no error codes in fault history. Everything working fine.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS03

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 10/24/2023

"Complaint touchscreen keeps rebooting itself you can press bake, and it will reboot itself trying to preheat. I can press microwave and it will reboot itself. I found F6E1F6 E2 F6 E3 error codes, and fault history. Lost communications between user interface and main control. Am ordering user interface and main control to fix.; ordrng 1 W11297728 (Ui) and 1 W11261167 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 10/24/2023

Complaint washer will not operate an any cycle other than delicate making abnormal noise. I found and cleared error codes F0e3 f2e1 f5e1. I found slider clutch has failed causing washer motor yo lock up causing f0e3 error code. No additional issues found with washer today. Lid is latching touch screen passed diagnostics test. Tub is no longer making a scraping noise when spin by hand. ; used 1 W10734521 (SLIDER) from stock

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Webster, MA 01570

Angel R.

Job Details: 10/24/2023

"Wrong part was ordered, start switch not the timer, also knob was not here. Found service pointer W11693378 pertaining to timer and knob, unit not starting. Will order timer and knob. ; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)"

We serviced a

MAYTAG DRYER

Model DE212.00

Near North Brookfield, MA 01535

Chris B.

Job Details: 10/24/2023

Replaced all parts and dryer running normal. No more tumbling noises.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Attleboro, MA 02703

Aimee Z.

Job Details: 10/24/2023

Found the wire broken to drain pump and repaired and tested the the drain and spun complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waterbury, CT 06704

Jimmy R.

Job Details: 10/24/2023

"Ran diagnostics and found errors F7e1 tachometer missing or wrong signal F0e9 off balance pause ran a self test cycle snd found unit would fill and never wash, checked actuator and found not engaging causing unit to shut down, replaced faulty actuator and recalibrated cntrl ran a wash and spin checked all functions unit is now washing and operating to specs ; used 1 W10913953 (Actuator) from stock"

We serviced a

MAYTAG OVEN

Model CWG4020AAB

Near Gastonia, NC 28054

Ryan S.

Job Details: 10/24/2023

Customer complained unit not heating. Found bad ignitor. Replaced from ts. Reassembled and unit now working as designed.

We serviced a

WHIRLPOOL KITCHEN

Model WDF331PAMS0

Near Belmont, NC 28012

Ryan S.

Job Details: 10/24/2023

Returned to install new sump ordered by previous tech. Installed new sump and reassembled. Ran service mode and all functions working properly. Verified proper operation.

We serviced a

GE WASHER

Model WSSH300G0WW

Near Somers, CT 06071

Gary V.

Job Details: 10/24/2023

"Inspected and found door latch not latching properly, quoted and she will call."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 10/24/2023

Elw program I replaced all previously ordered parts tested operations. No additional issues found dishwasher is now operating properly.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Belmont, NC 28012

Ryan S.

Job Details: 10/24/2023

Customer complained timer broke at knob. Replaced timer and knob from pre id ts. Ran unit after to test function. Verified proper operation.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Stanley, NC 28164

Ryan S.

Job Details: 10/24/2023

"Customer complained door has to be almost slammed to close. Inspected door and both door switches are clicking and Working, found unit will run most times but door needs to be pressed sometimes. Ordering inner door assembly per service pointer W11493384, also found inner light not working, turntable working and door switches working, but found relay 4902 not sending power to light. Ordering microwave control and microwave light . If sending another tech make sure they have rivet gun. Schedule return call for ; ordrng 1 W11684570 (Inner door assembly) and 1 WPW10128850 (Slider arm) and 1 W11325786 (Control) and 1 W10886919 (Halogen light)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Fort Mill, SC 29708

Mitch H.

Job Details: 10/24/2023

Checked and found freezer door liner pulled away from door frame. Appears that door has too much foam n it and pushed liner out. Ordered freezer door. Advised customer that door will ship directly to them and they will need to inspect door for damage and call to schedule.; ordrng 1 LW10914389 (Freezer door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Rock Hill, SC 29732

Mitch H.

Job Details: 10/24/2023

Checked and found left side top rack adjuster wheel broken off. Called and checked part availability and scheduled return visit for 10/28 8-1; ordrng 1 W11545795 (Adjuster)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 10/24/2023

"Found washer unplugged on arrival. Plugged back in, entered diagnostics, no stored error codes. Ran manual tests for both valves, agitate and spin, no issues. Ran control calibration, completed correctly. Ran automatic test, completed with no issues. Unable to duplicate complaint. Washer operating as designed.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Clover, SC 29710

Mitch H.

Job Details: 10/24/2023

"Checked and found wire loose from thermal cut off. Secured wire, tested dryer, now heating and operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near York, SC 29745

Mitch H.

Job Details: 10/24/2023

"Tested and ran diagnostics. No stored error codes. Ran full diagnostics cycle. Completed properly with no issues. Ran dishwasher on Normal wash cycle, let run for 15 minutes, operated properly. Cancelled cycle, unit drained properly. Tried running normal cycle a second time, this time when start lights only flash and will not start. Cancelled, entered diagnostics, still no error codes. Ordering console and control. Advised customer that office will call when parts arrive.; ordrng 1 W11637581 (Control) and 1 W11612307 (Console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Sharon, SC 29742

Mitch H.

Job Details: 10/24/2023

"Confirmed purchase date and took picture of receipt. Tested and found ice cycling and operating properly but valve not filling. Checked valve and found it not opening properly. Ordering valve. Checked part availability and scheduled return visit for 10/30 8-1; ordrng 1 w11645245 (Valve), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model Fghb2867tf0

Near Westfield, MA 01085

Mike K.

Job Details: 10/24/2023

Ice tray had broken dree from icemaker. Quoted for labor/icemaker and approved. Replaced icemaker and cs to monitor; dspstn on spec-tagged invntry: 1 243297613 ICE MAKER

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PAYM3

Near Northampton, MA 01062

Mike K.

Job Details: 10/24/2023

"Grind no sound when draining, found pump and sump area heavily gouged and piece of glass removed. Looks to be functional with new drain pump. Quoted for pump/labor and approved. Replaced drain pump and testing fine.; dspstn on spec-tagged invntry: 1 WPW10482480 MOTOR/PUMP , used 1 WPW10348269 (DRAIN PUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hadley, MA 01035

Mike K.

Job Details: 10/24/2023

"Under 1yr wp warranty per service bench. Complaint of not starting/running.Turned on and unit started as normal, went through fill and into wash fine. Cancelled and drained fine.Started and stopped multiple times with cs watching, when she tries she cannot start it. Daughter and son both had problems with it as well.With three people having trouble starting, even though starting with no issue for me, Will order console as possible another would be more sensitive. I Explained that it very well could be the same, as it feels normal to me. If so there is nothing wrong with unit and their choices at that may have to be to sell and by a model with easy to push buttons, showed a Maytag online with touch sensitive buttons for example.; ordrng 1 W11626077 (Hmi control)"

We serviced a

GE WASHER

Model GFW450SSK0WW

Near Hadley, MA 01035

Mike K.

Job Details: 10/24/2023

"Complaint of making noise in spin. Found basket wobbly inside tub, can actually move several inches (normally has no play at all) bad bearing/basket. Basket/tub assys showing as nla. Unit unrepairable.Service call collected prior to visit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Windham, CT 06226

Jeremy B.

Job Details: 10/24/2023

Needs new compressor just like what was diagnosed back in April but never replaced ; ordrng 1 W11656989 (Compressor) and 1 Xtratime (Xtra time)

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS02

Near Coventry, CT 06238

Jeremy B.

Job Details: 10/24/2023

Received wrong electrode needs left front. ; ordrng 1 W10541843 (Left front electrode)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near Coventry, CT 06238

Jeremy B.

Job Details: 10/24/2023

Wash motor not washing soap away soap left at bottom of sump. Replaced and tested all checks ok. ; used 1 W11665769 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Vernon, CT 06066

Jeremy B.

Job Details: 10/24/2023

Water leaking from water valve in the back. The valve is corroded and customer must change. Water line. Will order new valve. Fresh food door warped at bottom and gap between liner and casing needs silicone. Light bulb blown and not the screw in type customer cant change needs new bulb. ; ordrng 1 W10803941 (Fresh food door) and 1 WPW10279909 (Valve) and 1 W11502762 (Bulb) and 1 WP482338 (Adhesive)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KBS1

Near Vernon, CT 06066

Jeremy B.

Job Details: 10/24/2023

Installed new clip and tine still loose and bowls falling down. Will try to replace rack and tine. ; ordrng 1 W11672788 (Rack) and 1 W11186528 (Tine)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Windsor Locks, CT 06096

Gary V.

Job Details: 10/24/2023

"Installed harness and pre valve, cycled and unit now working properly. All other functions test fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Waterbury, CT 06708

Jimmy R.

Job Details: 10/24/2023

"Checked over fridge and found no air blowing into fridge section and could not hear any fan, checked evap fan and found bound up on ice causing no cooling in fridge removed Ice and fan is now blowing and operating to specs"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Springfield, MA 01107

Roger R.

Job Details: 10/24/2023

"Found both seals pulling out of door channels. Will need new seals for both doors. Will order and return ; ordrng 1 W10838574 (Seal, door ref) and 1 W10861499 (Seal, freezer door)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Springfield, MA 01109

Roger R.

Job Details: 10/24/2023

"Unit under warranty period from previous repair. Found actuator failed again. Checked cam for proper operation, all okay. Replaced actuator and unit working properly again. Found no abnormalities with gearcase or hub or cam. All okay. Unable to determine cause of shifter failure."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Hampton, CT 06247

Amanda R.

Job Details: 10/24/2023

Since April unit was not completing cycle beeping and flashing error entered diagnostics cant see error started quick cycle couldnt duplicate issue ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Windsor Locks, CT 06096

Gary V.

Job Details: 10/24/2023

"Installed new ice maker and cycled, and filled with water, please allow 24 hours for ice production."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Worcester, MA 01604

Angel R.

Job Details: 10/24/2023

"Parts accidentally went to office, will need to reschedule.;"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Worcester, MA 01604

Angel R.

Job Details: 10/24/2023

"Found two legs cracked and tub ring cracked, checked suspension and was ok. Floor a bit unleveled, tested unit with load of towels and tested ok. Quoted customer on new legs, tub ring and labor and they have decided to decline proceeding with repairs as they are on a fixed income.; ordrng 1 W11550886 (Tub ring) and 1 W11213957 (Leveling feet)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFFH20F3QWG

Near Worcester, MA 01604

Angel R.

Job Details: 10/24/2023

Found proper voltage going to compressor but compressor not turning on. Unit was disconnected for several days at the point of this visit. Also observed defrost timer was cracked will order a new one as well as compressor and starter and capacitor. Will need sealed system tech as well as two slots.; rqstng P&A on 1 240550938 (Compressor) and 1 297259515 (Start device) and 1 297286803 (Run capacitor) and 1 5304516309 (Defrost timer)

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Worcester, MA 01607

Angel R.

Job Details: 10/24/2023

"Installed new gear case, washplate and slider. Tested ok.; used 1 W10734521 ( Slider) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waterbury, CT 06708

Jimmy R.

Job Details: 10/24/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Windsor, CT 06095

Gary V.

Job Details: 10/24/2023

"Inspected and found right side ff door is not square and resting flush with cabinet and bottom seal not sealing, causing loss of cooling, needs new door, will order and customer will call when door arrives. Allow 6-8 weeks for door to be shipped.; ordrng 1 W11449026 (Right side ff door)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near East Windsor, CT 06088

Gary V.

Job Details: 10/24/2023

"Inspected and found leak coming from drain hose, will submit estimate and call.; rqstng P&A on 1 W11551765 (Drain hose), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model BC20TW

Near East Windsor, CT 06088

Gary V.

Job Details: 10/24/2023

"Installed new comp and filter drier, ran vacuum and no leaks detected, recharged unit and cycled on, frost pattern developed and tested fine now. Please allow 24 hours for temps to regulate. Customer signed damage waivers."

We serviced a

WHIRLPOOL RANGE

Model JES1750ES1

Near East Windsor, CT 06088

Gary V.

Job Details: 10/24/2023

"Inspected and found f8e0 cooling fan fault, replaced fan motor and cycled, tested fine.; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near West Hartford, CT 06117

Chuck M.

Job Details: 10/24/2023

Customer complaint is that washer is not rinsing rinsing detergent out of clothes. Customer has a pillow case that he has for example. Could not determine or detect anything unusual. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W11038689 VALVE

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near New Hartford, CT 06057

Chuck M.

Job Details: 10/24/2023

Customer complaint is that washer had error code F9e1 long drain. Cleared filter. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB0

Near Springfield, MA 01108

Chris B.

Job Details: 10/23/2023

Complaint that the unit is giving out a error code F8E4. Found water in the drip tray. Found unit unleveled. Adjusted the feet and straighten out the dishwasher and ran diagnostic test twice with no leaks detected and unit running normal.

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS0

Near Coventry, CT 06238

Amanda R.

Job Details: 10/23/2023

Made loud noise for like 5seconds preheated oven to 350 couldnt duplicate noise

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPA01

Near Troutman, NC 28166

Vincent O.

Job Details: 10/23/2023

Found unit doa upon arrival. As soon as unit was moved it turned on. Checked connections and verified all secure. Order and replace pump and UI. ; ordrng 1 W11539855 (Pump) and 1 W11325205 (Ui)

We serviced a

SAMSUNG RANGE

Model NE59J7850WS/AA

Near Mansfield, MA 02048

Aimee Z.

Job Details: 10/23/2023

Found the oven sensor under 800Also broil element broken; ordrng 2 DG32-00002B (Oven sensor)s and 1 DG47-00037A (Broil element)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Charlotte, NC 28214

Robert A.

Job Details: 10/23/2023

Cx complaint that the units fan is not working. I inspected the unit to confirm the complaint. I found the fan motor has uneven airflow and I can hear friction. The unit needs a new vent fan assembly to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11441128 (Vent fan)

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP2468UD2A

Near Westfield, MA 01085

Mike K.

Job Details: 10/23/2023

"Door switch was stuck in closed position while open. Reset switch and Replaced user control. Unit states cycle fine, filled and went into wash, cancelled and drained fine"

We serviced a

AMANA RANGE

Model AGR6303MMW0

Near Columbia, CT 06237

Jeremy B.

Job Details: 10/23/2023

Arrived and there was no answer. Called customer and they said range is in New Haven. Some how the address isnt correct. Will need to call back for service.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near East Hartford, CT 06118

Amanda R.

Job Details: 10/23/2023

Both waters were turned off turned on filling and advancing normally

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Cherryville, NC 28021

Ryan S.

Job Details: 10/23/2023

"Customer complained unit filled up and wouldnt drain woundnt do anything. Customer had unit in basement when I was here last time, when they moved it to the laundry room the drain pump had came unplugged. Plugged in drain pump and unit started draining. Ran service mode and all functions working. Verified proper operation."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near South Windsor, CT 06074

Amanda R.

Job Details: 10/23/2023

64 error complaint that unit is leaking water from sink back feeding into unit even when not being used needs to support drain hose higher then port on garbage disposal leveled unit ; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS3

Near York, SC 29745

Mitch H.

Job Details: 10/23/2023

Checked and tested range. Found unit does not have proper voltage incoming from outlet. Reading 120v on L1 and only 2.2 volts on L2. Advised customer that they will need to have outlet and wiring checked.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Hartford, CT 06103

Ruben C.

Job Details: 10/23/2023

Replaced motor and vent tested operation normal did not hear noise cust says it happens at 46 min this is when dispenser opens did not hear any abnormal sound if cust call back order dispenser

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Denver, NC 28037

Ryan S.

Job Details: 10/23/2023

"Customer complained unit cust off and wont cut back on right away. But will cut on after awhile. Replaced motor and fan wheel , no other issues found. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Stanley, NC 28164

Ryan S.

Job Details: 10/23/2023

"Installed part ordered by previous tech order, UI panel. Connects power to unit and found Ui not responsive. Found no dc voltage from acu. Found 240voltage to unit. Ordering acu per service Manuel. ; ordrng 1 W11448962 (Acu)"

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