Service History 208 - Advantage Appliance Repair

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Glastonbury, CT 06033

Roger R.

Job Details: 02/17/2024

"Found unit has a broken timer knob and a bad timer. Quoted for timer and knob. Replaced timer will need new knob as well ordering knob ; ordrng 1 W11643382 (Knob), dspstn on spec-tagged invntry: 1 WPW10185992 TIMER"

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Newington, CT 06111

Roger R.

Job Details: 02/17/2024

Unit making a clicking noise during tumbling. Will need a new tumbler and maintenance kit. Tumbler to be sent to clients home. ; ordrng 1 4392065 (DRYER REPAIR KIT) and 1 W10899578 (Tumbler)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Newington, CT 06111

Roger R.

Job Details: 02/17/2024

Found no abnormal noises at this time. Checked pump all okay. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near West Hartford, CT 06119

Roger R.

Job Details: 02/17/2024

Installed new rotor and stator. All checks okay

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Springfield, MA 01109

Chris B.

Job Details: 02/17/2024

Complaint that the unit will not start a cycle. After running diagnostic test. Found bad door latch. Not reading door closed. Pushed the safety release button and was able to do one diagnostic cycle then no success to fix latch to run a second diagnostic cycle. ; ordrng 1 W11565030 (Door Latch)

We serviced a

MAYTAG DRYER

Model MED6630HW1

Near Springfield, MA 01119

Chris B.

Job Details: 02/17/2024

Complaint that the unit is making loud noises while turning. Found bad rollers. Quoted parts and labor.; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Somers, CT 06071

Mike K.

Job Details: 02/17/2024

"Replaced icemaker assy, bin and gasket. Door sealing fine and icemaker advanced and filled. Cs to monitor"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Hartford, CT 06112

Roger R.

Job Details: 02/17/2024

"Found unit has a bad belt, also the power outlet shows signs of wear and should be replaced. Recommend electrician for outlet and quoted $29.99 for belt and $199 labor rate ; used 1 341241 (BELT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Manchester, CT 06040

Amanda R.

Job Details: 02/16/2024

Replaced harness tested going straight to done replaced actuator tested operation normal

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ05

Near Somers, CT 06071

Gary V.

Job Details: 02/16/2024

"Inspected and found compressor running hot and incomplete frost pattern, quoted for full sealed system repair and they will call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Avon, CT 06001

Chuck M.

Job Details: 02/16/2024

Customer complaint is that ice maker is not working. Inspected and found wires broken at bottom of door. Took pics. Ordered door and informed customer that door will be shipped to address and technician cannot take original door. ; rqstng P&A on 1 LW10728959 (dor-fip)

We serviced a

WHIRLPOOL OVEN

Model MET8800FZ05

Near Burlington, CT 06013

Chuck M.

Job Details: 02/16/2024

Customer complaint is that front door glass assembly came away from rear door assembly. Took pics and reassembled. Checked ok. Showed customer it works.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Somers, CT 06071

Gary V.

Job Details: 02/16/2024

"Inspected and found lid lock broken, replaced and cycled tested fine.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Mint Hill, NC 28227

Jeff L.

Job Details: 02/16/2024

Customer stated with 2 medium size potatoes it takes 2 hours or more at 425 degrees for them to be done. I have set the oven to 350 degrees and gonna do a temp check when its pre heated. Took temp of oven after it beeped and it was about 370 degrees. I bumped desired temp up to 425 degrees and when it beeped I took temp check and it was at 385 to 390. There is no way to calibrate this oven per owners manual. Will need a new oven sensor. I also installed wiring harness due to burnt terminals customer rescheduled for 2-22-24-amPart#W10833885; ordrng 1 W10833885 (Oven sensor)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlotte, NC 28227

Jeff L.

Job Details: 02/16/2024

Customer complaint is unit isnt getting enough water. There are no fault codes present. I put 3 towels in unit and put it on normal deep water wash and let it fill it went to agitate as it should I paused unit and lifted lid and the tub was 3/4 full on deep wash. The towels were submerged under the water. Spoke with tech support and he said that everything seems to be working as designed at this time. He recommended checking pressure switch but its part of the control and its been replaced twice. I think its possible the unit may be getting overloaded Im gonna instruct the customer to reduce load amount and keep unit on deep water wash. This is also a small capacity machine. At this time there is nothing more we can do for this washer.Call complete Whirlpool techlineSR#7738490995 (Aaron)

We serviced a

JENN-AIR RANGE

Model JGCP548HM00

Near Charlotte, NC 28205

Jeff L.

Job Details: 02/16/2024

The customer is calling Jenn Air to see if she can get them to send knobs no need for us to go out this job is completeCall complete

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDW00

Near Huntersville, NC 28078

Robert A.

Job Details: 02/16/2024

"Cx complaint that the units UI lights in the RC do not work again. I inspected the unit to confirm the complaint. The door switches work fine. The unit cools fine as well. The UI and drawer lights are completely off. According to the ire diagram the right and left yoda control board supply voltage to the UI and pantry drawers. Im reordering the parts for the return since it has not been 30 days since the last visit. This job needs a 2 ct to replace the boards.; rqstng P&A on 1 WPW10528459 (Control assembly), dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH"

We serviced a

LG DISHWASHER

Model LDT5678SS

Near Sharon, MA 02067

Aimee Z.

Job Details: 02/16/2024

Cust had a back up at garbage disposal. Also has pc error codesCleared codeTook hose off garbage disposal tried to drain in bucket Drain hose clogged backed up to wash pumpFound needs drain pump and drain house not sure if affected the wash pump

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Windsor, CT 06095

Mike K.

Job Details: 02/16/2024

"Tested new compressor before replacing, turned on fine. Drained out old charge removed compressor. Installed new compressor and held vacuum. Loaded with 2.4oz of r600a, ran unit and return getting hot, compressor and fans running.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Marlborough, CT 06447

Jeremy B.

Job Details: 02/16/2024

Installed new motor sump assy and test keeps giving diverted error code. All connections tight. Used diverter off of old sump stud and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP

We serviced a

ELECTROLUX DRYER

Model EIED200QSW00

Near Westfield, MA 01085

Roger R.

Job Details: 02/16/2024

"Disassembled dryer and found unit has a bad motor. Bad bearings inside motor. Quoted $286.01 for new motor, $71.99 for front blower and $217.33 for rear blower. Total repair $890.29"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Clover, SC 29710

Mitch H.

Job Details: 02/16/2024

"Tested and ran diagnostics. All components checked good in diagnostics. Damper opened and closed correctly. Thermistor tests good. Removed damper cover and found thermistor not installed in correct location in damper housing. Corrected, reinstalled damper cover. All functions test good and operating properly."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS00

Near Marlborough, CT 06447

Jeremy B.

Job Details: 02/16/2024

"Both sections not cooling. Found water in pantry door under control. The wires are corroded and the harness is broken. Needs new pantry door, pantry control, and harness. Disconnected pantry control and compressor and fans came on and started cooling. Need to leave the refrigerator running for 24 hrs to see if it reaches proper temp. Might need sealed system work. Sealed system parts covered but labor is not. ; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE 1 W11249952 MOTOR-EVAP , and 1 WPW10769076 CNTRL-ELEC"

We serviced a

GE DRYER

Model GTD65EBSJ3WS

Near Hampden, MA 01036

Roger R.

Job Details: 02/16/2024

Installed new belt and drum glides. Collected balance for glide cash. ; dspstn on spec-tagged invntry: 1 137292700 BELT

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 02/16/2024

Oven making loud noise when heating. Noise coming from the bake element. Needs new element so it doesnt make as much surface contact and make noise. ; ordrng 1 W11182108 (Element)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Davidson, NC 28036

Robert A.

Job Details: 02/16/2024

Cx complaint that the unit makes a weird noise while it drains. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The unit filled and drained with no issues. I noticed the diverted cover and screen are deformed and needs to be replaced for proper water flow. The UI buttons are unresponsive as well. Im ordering the parts for the return visit.; ordrng 1 W11622490 (UI panel) and 1 W11568785 (Screen) and 1 W11679656 (Diverted cover)

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Cornelius, NC 28031

Robert A.

Job Details: 02/16/2024

Cx complaint that the unit is not working in easy convect mode. I inspected the unit to confirm the complaint. The microwave heats fine. In easy convect it randomly shut off into standby mode with no indication while preheating. There were no error codes. I preheat in easy convect for 425. The unit reached the temp with no issues. Im ordering a main control board and UI for the return visit. This job needs a 2 ct to pull it out.; ordrng 1 W11325786 (Main control board) and 1 WPW10260060 (Control board) and 1 W11600632 (UI panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Mooresville, NC 28115

Robert A.

Job Details: 02/16/2024

"Cx complaint that the unit is not turning on intermittently. I inspected the unit to confirm the complaint. I found the switch above the counter was in the on position. The j box is getting 124v, I secured the connectors. The unit ran for about 5 min then cut off suddenly. I checked power and continuity at the control board from the j box, both are good. The unit needs a new control and main harness to resolve the issue. Im ordering the parts for the return visit. A 2 job count is needed for the harness replacement; ordrng 1 W11697178 (Main harness) and 1 W11683480 (Control board)"

We serviced a

AMANA M/W OTR

Model AMV2307PFS07

Near Charlotte, NC 28216

Jeff L.

Job Details: 02/16/2024

Replaced door unit ran and checked okCall complete

We serviced a

MAYTAG WASHER

Model MFW9600SQ

Near Windsor, CT 06095

Mike K.

Job Details: 02/16/2024

"Basket wobble separate from tub, bearing/ basket replacement. Repair more then unit is worth on 18year old unit. Collected for service call"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS06

Near Mooresville, NC 28115

Robert A.

Job Details: 02/16/2024

Installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10873791 ICE MAKER and 1 WPW10341320 VALVE

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Gastonia, NC 28056

Mitch H.

Job Details: 02/16/2024

Adjusted and aligned anti-tip bracket. Range now going in fully and correctly.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Gastonia, NC 28056

Mitch H.

Job Details: 02/16/2024

"Checked and tested all burners, no issues found. All sparking and igniting properly. Instructed customer that all electrodes spark when any burner is turned on. Range operating as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gastonia, NC 28056

Ryan S.

Job Details: 02/16/2024

Customer complained unit stopped heating. Found thermal cut off open short replaced from ts. Verified proper operation. ; used 1 279816 (THERMAL KIT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Gastonia, NC 28054

Ryan S.

Job Details: 02/16/2024

Customer complained of water build up and cloths not drying. Tried to run unit to test airflow. Ui not working. Dc voltage going to panel but panel is not responsive. Quoted 527.51 for repair. And repair would only fix Ui not previous issue. Customer didnt want to repair. Collected trip fee. Via card.

We serviced a

JENN-AIR COOKTOP

Model JGC3530GS01

Near Davidson, NC 28036

Ryan S.

Job Details: 02/16/2024

"Customer complained screws were missing from last time tech came out to replace something on it. Also complained about left rear flame. Found left rear burner cap was mismatched with center burner cap making flames uneven. Informed customer to make sure to check burner caps fit snug to ensure they are on the correct burner. ( called Brian informed to not charge trip fee due to short diagonal time and other call needing part, Lisa informed that tech didnt take out screws notes say builder replaced part so Informed customer to Contact builder for screws."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Stanley, NC 28164

Ryan S.

Job Details: 02/16/2024

"Returned to install new inner door. Installed inner door. Double checked programming to where vent is supposed to be closed after run so no leaking from vent area. Ran quick wash cycle. Unit didnt leak during washing cycle. Went to dry then clean and no leaks from vent. Verified proper operation. Showed customer at end of cycle. Informed him vent will be open during dry, but close at clean."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Iron Station, NC 28080

Ryan S.

Job Details: 02/16/2024

"Returned to install parts order. Installed UI, acu, door sketch, two thermostats. Left bake element with customer. Reinstalled unit and ran bake preheat 325? upper oven now working properly with no issues. Verified proper temperature and operation. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 02/16/2024

"Returned to install harness, pump and control. Installed all part and ran diagnostic all funtions working. Ran drain spin and unit verified working as designed. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP and 1 W11643701 HARNESS LOWER"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Lincolnton, NC 28092

Ryan S.

Job Details: 02/16/2024

Customer complained unit arms no spinning not washing. Found bad sump replaced from ts. Verified proper operation and no leaks. ; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Gastonia, NC 28056

Mitch H.

Job Details: 02/16/2024

"Found dishwasher already out on arrival. Removed and replaced defective pump/motor. Started dishwasher on normal cycle, allowed to fill and run for 10 minutes, checked for leaks, none found. Cancelled cycle allowed to drain, checked for leaks, none. Dishwasher operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs325sdhz05

Near Gastonia, NC 28056

Ryan S.

Job Details: 02/16/2024

Customer complained water valve on dispenser getting hung up. Found panels on side of dispenser getting hung up. Quoted for repair. Customer didnt want to fix issue. Quoted 380.71 for repair. Collected trip fee via card.

We serviced a

JENN-AIR RANGE

Model JDS9861AAP

Near Farmington, CT 06085

Chuck M.

Job Details: 02/16/2024

Customer complaint is that left front and rear burners are not igniting. Inspected and found voltage at terminal block to cartridge and voltage is present. Ordered igniters and terminal block for cartridge. ; ordrng 2 74004053 (sub 7432p073-60)s and 1 WP74005890 (terminal b)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ3

Near Plymouth, CT 06786

Chuck M.

Job Details: 02/16/2024

Interlocks were wired incorrectly. Corrected and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Windsor, CT 06095

Mike K.

Job Details: 02/16/2024

"Complaint of top each falling and door not closing broken adjuster and unit not square in opening causing door to hit cabinets.Replaced adjuster and leveled feet to make unit more square, closing fine and ran fine in tests cycle.; used 1 WPW10546503 (ADJUSTER) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Plainville, CT 06062

Chuck M.

Job Details: 02/16/2024

Replaced control and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Bristol, CT 06010

Chuck M.

Job Details: 02/16/2024

Customer complaint is that control display error code F2e1 stuck key. Confirmed error code and found multiple keys not working. Replaced control panel and same keys are now intermittent and bake comes up randomly but does not start cycle. Ordered bezels control and ribbon. ; ordrng 1 W10814133 (bezel-knob) and 1 W11025616 (harns-wire) and 1 W11034208 (cntrl-elec)

We serviced a

GENERAL ELECTRIC DRYER

Model GFD85ESPN0RS

Near New Britain, CT 06053

Chuck M.

Job Details: 02/16/2024

Replaced hinge and strike. Showed customer it works.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 02/16/2024

"Cust had ticking noises, Installed new tune up kit Noise went away Complete; used 1 4392065 (Repair kit) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near North Attleborough, MA 02763

Aimee Z.

Job Details: 02/16/2024

Installed new clips and filter complete

We serviced a

SAMSUNG WASHER

Model WF405ATPAWR/A2

Near Attleboro, MA 02703

Aimee Z.

Job Details: 02/16/2024

"Cust had appliance in to repair found they damaged rotor and stator, theres a broken the hall sensor and damaged harness and tried to repair harness.Theres a 3e tub isnt moving Found damaged harness broken hall sensor and power going into pcb .needs harness motor complete and pcb boardNeed extra time to install a new harness in front load washer . Multiple parts needs to come off to install new harness ; ordrng 1 DC92-01063A (Control) and 1 DC93-00251K (Harness) and 1 DC31-00098A (Sensor hall) and 1 DC93-00150C (Harness) and 1 DC93-00168A (Motor complete)"

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near East Hartford, CT 06108

Amanda R.

Job Details: 02/16/2024

Was heating Tried changing time and money and then not heating explained there are instructions in use and care guide

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SHV08B

Near East Hartford, CT 06118

Amanda R.

Job Details: 02/16/2024

Ice bin jammed showed customer how to clear bin left door handle loose tightened

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Manchester, CT 06040

Amanda R.

Job Details: 02/16/2024

Leaking on left side of unit after running for a couple hours customer took video I pulled unit out looking for water marks explained let it run with unit out to find leak

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Charlotte, NC 28277

Jonathan J.

Job Details: 02/16/2024

Replaced all previously ordered parts I tested operations microwave is heating just fine with no further issues. Fan motors are working just fine.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON and 1 W11441128 BLOWER MOTOR

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 02/16/2024

Customers complaint is cloths leaving a white residue. Ran diag found no error codes. Ran self test and calibration. Recommended customer use extra rinse and recommended amount of soap.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBB03

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 02/16/2024

Frost still forming on the back wall on evaporator cover. Door closing properly. Door is slightly warped at bottom. Will order and replace freezer door. ; ordrng 1 13109220BQ (Freezer door)

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 02/16/2024

Washer not draining. Found wires broken at pump. Repaired the best i could but needs new harness. Quoted customer.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Monroe, NC 28110

Jonathan J.

Job Details: 02/16/2024

I found that the stainless steel braided hose is leaking into dishwasher Pan overflow triggering F8 E4 error code again. Customer will need plumber to come in and replace waterline attaching two dishwasher. No additional issues found with dishwasher at this time. No sudden issues occurring.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV03

Near Easthampton, MA 01027

Chris B.

Job Details: 02/16/2024

Replaced all parts and water dispenser is adjusted properly. Corner is installed.

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ4

Near Ellington, CT 06029

Gary V.

Job Details: 02/16/2024

"Inspected and found cooktop misaligned and needed to be adjusted, and tested fine now."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Westhampton, MA 01027

Chris B.

Job Details: 02/16/2024

Complaint that the unit has a error code F2E2. Found error code F0E7 too. Found a bad key and replaced panel UI and ran again diagnostic cycle and all tested normal.

We serviced a

WHIRLPOOL COMPACTOR

Model TU950QPXS3

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/16/2024

"Complaint compactor does not seem to be compacting properly. I found Ben was not properly latched, preventing ram from going all the way down properly. No additional issues found with compactor at this time. Compactor is crushing pizza boxes with no issues."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW0

Near Marshville, NC 28103

Jonathan J.

Job Details: 02/16/2024

"Replaced all previously order parts discovered customer had a power outage unit was still supplied to power, causing damage to the user interface user interface will not turn on no matter what. Unit will need a year or interface again to fix. ; ordrng 1 W11478519 (Ui), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10752283 WASHPLATE , 1 W10913953 ACTUATOR , 1 W11239857 BELT , 1 W11394572 DOOR LOCK , 1 W11396717 DRAIN PUMP , and 1 W11449840 GEARCASE"

We serviced a

WHIRLPOOL DRYER

Model WED6120HC3

Near Marshville, NC 28103

Jonathan J.

Job Details: 02/16/2024

I replaced all previously ordered parts. I tested operations. No additional issues found with dryer here today. Everything sounds normal. Dryer is also heating properly as of right now as well. No error codes displaying in fault history at this moment either. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Monroe, NC 28112

Jonathan J.

Job Details: 02/16/2024

"Complaint, not dispensing water properly randomly issue will occur Were unit will not dispense water. I found waterline was pinched more than likely the culprit of unit not dispensing water. As of right now the unit is dispensing water and I have filled a pitcher full of water several times. Could not duplicate complaint left valve with customer. No abnormal humming or issues coming from water inlet valve at this time. Advise customer not to push refrigerator back against wall too far or waterline could pinch again, leading to same scenario."

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Vernon, CT 06066

Gary V.

Job Details: 02/16/2024

"Techline Sr#7738490577. Inspected and found multiple problems, exhaust vent is roughly 30 feet long and is clogged causing poor drying, and washer not spinning clothes out, tub is very difficult to turn and I believe article of clothing is wedged between tubs. Unit is located in very tight closet and need 2 hours and 2 techs on return to attempt this repair. Techline says washer issue is covered under warranty. Going to need special autho.; ordrng 1 W11614637 (Actuator)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near South Windsor, CT 06074

Gary V.

Job Details: 02/16/2024

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX2FHDXVY09

Near Suffield, CT 06078

Gary V.

Job Details: 02/16/2024

Installed new drain kit and cleared. Ice tested fine.; dspstn on spec-tagged invntry: 1 W10619951 DRAIN KIT(SP W10632338E)

We serviced a

LG DISHWASHER

Model LDT5678SS

Near Sharon, MA 02067

Aimee Z.

Job Details: 02/16/2024

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Troutman, NC 28166

Robert A.

Job Details: 02/16/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Mooresville, NC 28117

Robert A.

Job Details: 02/16/2024

Cx complaint that the dryer is not turning on.I inspected the unit to confirm the complaint. I found the unit is getting 243v from he wall and at the control. The UI does not turn on at all. The unit needs a new UI panel to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11419056 (UI panel)

We serviced a

GENERAL ELECTRIC WASHER

Model GTW465ASNW

Near East Longmeadow, MA 01028

Roger R.

Job Details: 02/16/2024

"Found unit leaking from drain hose. Will need to order and return to install. ; rqstng P&A on 1 WH41X32477 (Hose, Drain)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Charlotte, NC 28216

Jeff L.

Job Details: 02/16/2024

Replaced all parts ordered unit ran and checked ok heating good now

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS09

Near Charlotte, NC 28216

Jeff L.

Job Details: 02/16/2024

"Replaced noise filter board and door switch. The door switch was truck stock even though the inventory lost said my van not company had any.Switch part number is W10269457Call complete; dspstn on spec-tagged invntry: 1 WPM0805101 FUSE,MONITOR 20A , used 1 W10269457 (Switch) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, NC 28216

Jeff L.

Job Details: 02/16/2024

Replaced all parts ordered ran unit on normal wash to make sure all operations were normal. It filled and dispensed unit working as designed. Unit ran and checked ok. If customer calls in about washer shaking or thumping the floor is not level and I balanced best I could.Call complete

We serviced a

GE REFRIGERATOR

Model GFE24JSKLFSS

Near Bloomfield, CT 06002

Mike K.

Job Details: 02/16/2024

"Cs was getting some black ice cubes. She went to show me and cubes dispensed were fine, removed bin and all cubes in bin were fine. Cs showed me some pictures of the colored cubes. There was some splashes of black around icemaker. Something either worked through water system or was a faulty filter (was black like carbon in filter). They had replaced the water filter but still had some colored cubes after. They did not know how to removed bin, so cubes could have been from previous fills before filter change. Cleaned icemaker/bin area and dumped old cubes. Cs to monitor fresh cubes."

We serviced a

WHIRLPOOL DRYER

Model WED8600YW0

Near Simsbury, CT 06081

Mike K.

Job Details: 02/16/2024

"Replaced idler pulley and vacuumed out unit. Both belts are worn and could use replacement, supports look good. Added quote for belts and additional labor. explained estimate is good for 7 days, after that it would be a full call to replace.; dspstn on spec-tagged invntry: 1 WPW10547292 IDLER PULLEY"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Granby, CT 06035

Mike K.

Job Details: 02/16/2024

"Rf led module not lighting, verified unit is sensing door opening. Ordering led module. Office to contact cs when parts come in to schedule return.; rqstng P&A on 1 W11470191 (Led module)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS04

Near Manchester, CT 06042

Amanda R.

Job Details: 02/16/2024

Crisper drawer cracked ; rqstng P&A on 1 WP67002659 (Crisper)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Manchester, CT 06040

Amanda R.

Job Details: 02/16/2024

F9e1 error long drain piece of plate in drain pump removed tested draining ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP

We serviced a

GE REFRIGERATOR

Model GNE29GMHDES

Near Mansfield, CT 06268

Amanda R.

Job Details: 02/16/2024

Ff section not cooling ff evaporator fan getting 12vdc not running needs new fan ; ordrng 1 WR60X26866 (Evaporator fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Mansfield, CT 06250

Amanda R.

Job Details: 02/16/2024

All lights off not making ice left crisper drawer control not working replaced wire harness in the left crisper drawer

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Amherst, MA 01002

Chris B.

Job Details: 02/16/2024

Complaint that the lights are not working at all in both top and bottom. Readjusted the control board harness wire and light are working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB01

Near South Hadley, MA 01075

Chris B.

Job Details: 02/16/2024

Complaint that the unit is not making ice. Found ice buildup in the evaporator side. Did a forced defrost but not voltage present and heating element didnt ohm out no reading. Will order all parts for a return visit. ; ordrng 1 W11196400 (Control Board) and 1 WPW10495967 (Heater Element) and 1 W11545823 (Harness Wire)

We serviced a

MAYTAG RANGE

Model MER8700DS2

Near Springfield, MA 01119

Roger R.

Job Details: 02/16/2024

Found burnt bake element. Part under 10 yr mfg warranty. Quoted $199 labor rate. ; used 1 W10779716 (ELEMENT) from stock

We serviced a

MAYTAG WASHER

Model MVWB765FC4

Near Chicopee, MA 01020

Roger R.

Job Details: 02/16/2024

Found unit has two error codes F0E5 and F0E3 both indicates a spin issue. Found suspension rods allow too much movement which can cause poor spinning. Installed customer supplied parts W11130359Unit working much better now. ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Springfield, MA 01107

Roger R.

Job Details: 02/16/2024

Installed new motor due to noise in agitation. Found drive pulley on motor loose causing noise. No noise with new motor. Transmission not needed and returned. ; dspstn on spec-tagged invntry: 1 W11283592 MOTOR-DRVE and 1 W11454734 GEARCASE

We serviced a

GE WALL OVEN

Model PGS960SEL3SS

Near Suffield, CT 06093

Mike K.

Job Details: 02/16/2024

"Complaint of lower oven not heating properly. We replaced igniter last September and had quoted for a control board. Had ge come out and they did a software update. Ge tech, per cs, wasnt too sure, was going to replace the control, sensor and u/I, but then said he believed it is an igniter issue, to replace with a ge igniter.Tested on bake at 350, preheated fine and went through multiple cycles, each time igniting within 10s.Cs says the failure is usually like 20 or so minutes into cooking. Cs says you will hear clicking like 8 times in a row when failing, instead of the normal clicks of operation. Sounds like relay failure on control, but could not replicate in testing, went through 10+ cycles with no failure.Quoted for control/labor. Accepted. Collected in full via cc. Office will contact when parts come in to schedule return.; ordrng 1 WB27X29499 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gastonia, NC 28056

Ryan S.

Job Details: 02/16/2024

Retuned to install new bottom panel and clip. Installed panel. Verified proper fit and operation.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS01

Near Enfield, CT 06082

Gary V.

Job Details: 02/16/2024

"Installed new air damper and cycled, tested fine."

We serviced a

WHIRLPOOL DRYER

Model WED6120HW1

Near Windham, CT 06280

Amanda R.

Job Details: 02/15/2024

Squealing while spinning idler pulley bad Replaced tested sounds normal

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Oxford, MA 01540

Roger R.

Job Details: 02/15/2024

Customer complaint of long dry times. Checked heater and venting. Used vent test kit from ts and venting checked okay. Temperatures ok and heating well.

We serviced a

WHIRLPOOL WASHER

Model LSR7233BN2

Near Springfield, MA 01105

Mike K.

Job Details: 02/15/2024

"Unit will not go into spin, unit has been disconnected and is sitting with water/clothes in unit, in living room. Lid switch is broken off. Quoted for lid switch/labor and explained is due now or service call and can think about, but that would also be due now. cs said she cannot pay tonight, that she would call office. She has not paid."

We serviced a

KENMORE DRYER

Model ="11085862400"

Near Amherst, MA 01002

Mike K.

Job Details: 02/15/2024

"Pulley had come off, belt loose. Found broken retainer clip. Put pulley back in place tightened set screw and replaced retainer clip. Tested on normal dry and operating properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Charlotte, NC 28278

Mitch H.

Job Details: 02/15/2024

"Found bulb broken and base still in socket. Unplugged microwave , extracted base, installed new bulb. Tested, light now operating properly. Collected cash for bulb $8.58.; used 1 8206232A (Bulb) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Amherst, MA 01002

Mike K.

Job Details: 02/15/2024

"Replaced compressor and drier, pulled into vacuum and held for 15 minutes. Charged with 5.5 oz r134a.Allowed unit to run and return line getting hot, blowing cold air. Cs to monitor.; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR and 1 WPW10143759 FILTER DRIER UV"

We serviced a

JENN-AIR OVEN

Model JJW2730DS01

Near Watertown, CT 06795

Jimmy R.

Job Details: 02/15/2024

Installed new console and checked over operations heated upper oven to 350 degrees and machine is heating up and working properly heated lower oven and unit is getting to temp and all operations are now working to proper specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Huntersville, NC 28078

Robert A.

Job Details: 02/15/2024

Cx complaint that the unit is freezing food in the RC. I inspected the unit to confirm the complaint. I found the damper door has a hard time opening and closing. I replaced the damper door and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Cherryville, NC 28021

Ryan S.

Job Details: 02/15/2024

"Returned to install new timer and timer knob, replaced parts and ran unit. Unit heating and cycling.,verified proper operation."

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