We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Matthews, North Carolina 28105
Jonathan J.
Job Details:
03/26/2025
"Complaint, has not made ice past week. Found ice ice make fill tube frozen over, ice maker itself had E0 error in test 56, preformed harvest test 57 cycle fine. Test 45 upon arrival found would not fill ice maker as it was frozen. because of a Blocked vent forcing air flow to ceiling causing valve and tube to freeze combined with temps set at 33 degrees in fresh food zone. Defrosted tested again after having power turned off to the unit for 5 minutes, everything not working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Charlotte, North Carolina 28269
Johnny
Job Details:
03/26/2025
"Cx stated smelling melted wires. Observed melt plug in socket, cx will need an electrician to fix socket issue. And cx will need a new power cord."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Charlotte, North Carolina 28202
Johnny
Job Details:
03/26/2025
"Installed new part, pressurized with nitrogen to check for leaks, no leaks, added 148g of r134. Informed customer 48-72 hours for temperature regulation. Unit working as designed"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
03/26/2025
"Removed and replaced filter head/ reservoir assembly. Turned water on, checked operation and for leaks. Operating properly with no leaks"
We serviced a
MAYTAG WASHER
Model MVW5435PW1
Near Fort Mill, South Carolina 29708
Brandon
Job Details:
03/26/2025
On arrival I installed new control board ordered and tested unit. Unit tested fine. No other issues found.
We serviced a
KITCHENAID REFRIGERATOR SXS
Model KRSF705HPS05
Near Charlotte, North Carolina 28278
Clinton
Job Details:
03/26/2025
On arrival found compressor running smoothly and in addition freezer temp are at 42 degrees fridge was 66 degrees.Pressure checked low side with piercing pliers found low side pressures at -20. Pulled vacuum for 10 minutes charged system to 250psi of nitrogen. Leak tested evaporators. Seen no visible signs of leak. Released nitrogen pulled vacuum for 25 minutes let vacuums set for an additional 10 minutes no pressure drop called whirlpool tech line for documentation and recommendations. 7741219452 tech line said after test and check to charge unit back to proper charge and recommendations patched a small portion of pipe from condenser line to compressor may have been the cause of leak
We serviced a
MAYTAG MICROWAVE
Model MVWP586GW0
Near Stafford, Connecticut 06076
Gary V.
Job Details:
03/26/2025
"Installed main acu and actuator, ran diagnostics cycle and tested fine."
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWP576KW1
Near Union, Connecticut 06076
Gary V.
Job Details:
03/26/2025
Inspected and found lower agitator stripped quoted for repair and the customer will call if they want to proceed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
03/26/2025
"Concern noise, inspected and cycled all functions and all functions working, fans, compressor, lights, not detecting any abnormal noises at this time. Operational noises are normal and within manufacturing specs. All functions test fine at this time."
We serviced a
LG DRYER ELECTRIC
Model DLE7100W
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
03/26/2025
"Inspected and found te1 fault, quoted for repair and they will call if wants to proceed."
We serviced a
WHIRLPOOL DRYER
Model CEM2795JQ1
Near Windsor, Connecticut 06095
Gary V.
Job Details:
03/26/2025
"Inspected and found neutral wire improperly connected to ground terminal at junction box, corrected wiring and cycled, tested fine."
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRMF706ESS01
Near Springfield, Massachusetts 01118
Jorden
Job Details:
03/26/2025
"Arrived and spoke with customer, units only problem is no ice production. Found ice maker mold dry any empty. Ran test 19 and verified heater function. Ran test 45 and ice maker filled normally. Test 56 showed E0 (no error codes), test 57 cycled properly and test 66 showed no error codes. Cycled power, allow 48h for a full ice bucket. While cycling power I found the ice maker switch had been turned to the off position inside the door by the ice bucket. Turned on."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Charlotte, North Carolina 28208
Clinton
Job Details:
03/26/2025
Unit had improper voltage maintenance on site fixed it
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Worcester, Massachusetts 01602
Glenn
Job Details:
03/26/2025
No one is answering the door tried calling the customer no answer. I called the office. They confirmed unable to reach the customer will need to reschedule.; O-emld tckt
We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS5
Near Auburn, Massachusetts 01501
Glenn
Job Details:
03/26/2025
Installed parts tested all ok
We serviced a
MAYTAG WASHER TL
Model MVWP575GW1
Near Millbury, Massachusetts 01527
Glenn
Job Details:
03/26/2025
Replaced worn out hub tested all ok ; used 1 W10528947 (HUB) from stock
We serviced a
ELECTROLUX DRYER
Model ELFE7637AW0
Near Shrewsbury, Massachusetts 01545
Glenn
Job Details:
03/26/2025
Steam valve is leaking . Will need to order valve. ; rqstng P&A on 1 137544800 (Steam valve)
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model ED5FHEXVS01
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
03/26/2025
"Removed and replaced filter housing. Turned water on, activated dispenser and checked for leaks. Dispenser operating properly and no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRT348FMES05
Near Grafton, Massachusetts 01536
Glenn
Job Details:
03/26/2025
Installed compressor filter and evaporator tested all ok at this time ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV PROCES
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ3
Near Grafton, Massachusetts 01519
Glenn
Job Details:
03/26/2025
Found motor failure replaced motor pump tested all ok no leaks ; used 1 W11416363 (PUMP & MOTOR) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near East Providence, Rhode Island 02915
Lee
Job Details:
03/26/2025
"Customer states unit does not heat confirmed issues, found no voltage coming from control and hotspot on control. Need to order and replace.Reupturn Tuesday am ; ordrng 1 W11728014 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Charlotte, North Carolina 28226
Caleb
Job Details:
03/26/2025
"Replaced icemaker, confirmed operation, unit checks fine.; used 1 W10873791 (Icemaker) from stock"
We serviced a
WHIRLPOOL WASHER TL
Model WTW4855HW3
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
03/26/2025
"Replaced control board, performed board calibrations, tested operations, no leaks"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
03/26/2025
Complaint display is completely broken. Cannot open door properly anymore as display is part of the handle assembly on this model had to tape unit with duct tape to keep thing together and from falling apart and multiple locations. I found plastics are broken due to normal use normal wear and tear. 2-1 error in ui also has ui failure touch buttons and leds stating illuminated when unit in idle state. Unit will need door panel assembly plastics and uis ; ordrng 1 W11481723 (Display) and 1 W11662067 (Pocket cover) and 1 W11157407 (Panel assembly) and 1 W11162736 (Ui console)
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KBFN502ESS01
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
03/26/2025
Complaint not cooling properly in the freezer or the fresh food section temperature in freezer section is currently 25.8? fresh food temperature is currently 47.2? and rising unit has a sealed system. Leak appears to be coming from fresh food evaporator. Ordering sealed system components will need 2X time and helper . Unit uses 5 oz r134a also all lights except for right hand side have failed; ordrng 1 W10276644 (Compressor) and 1 W11553229 (Evaporator) and 1 W11683242 (Light kit) and 1 W10545670 (Valve) and 1 W11506635 (Process tube)
We serviced a
MAYTAG WASHER TL
Model MVWB835DW5
Near Clover, South Carolina 29710
Mitch H.
Job Details:
03/26/2025
"Disassembled washer. Remove and replaced gear case, stator, clutch, slider, rotor and wash plate. Reassembled, ran load calibration and tested washer. All operating properly."
We serviced a
MAYTAG COOKTOP ELECTRIC
Model MEC7430WB00
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
03/26/2025
"Replace all previous ordered parts, verified all the burns are heating and operating normally, and all switches turning on and off properly and all indicator lights are functioning properly. No further issues found with unit today."
We serviced a
WHIRLPOOL WASHER TL
Model WTW5000DW2
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
03/26/2025
"Complaint washing machine will not balance laundry, making loud grinding noises will not agitate. I found suspension rods to failed. I found gear cases leaking. I found agitator is stripped out. Spline is gone. Also found latch is broken. Has to be Jerry rig to make unit work. Ordering gear case and all associated parts, ordering suspension rods, agitator hub, and latch assembly to fix. ; ordrng 1 W11307244 (Latch) and 1 W10913953 (ACTUATOR) and 1 W11239857 (BELT) and 1 W10721967 (CAM KIT) and 1 W11454734 (GEARCASE) and 1 W11130362 (SUSPENSION) and 1 W10528947 (HUB) and 1 W10752283 (WASHPLATE) and 1 W10752187 (AGITATOR SCREW)"
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
03/26/2025
Customer complaint washer will not power on said they had checked power or something else. Worked check voltage at board found only 30 V going to unit informed customer to call electrician for electrical issue. Informed customer some lights and certain small appliances will work with 30 V unit needs 120v for proper operation.
We serviced a
WHIRLPOOL WASHER TD
Model WTW7500GW2
Near Charlotte, North Carolina 28227
Caleb
Job Details:
03/26/2025
"Wrong serial on ticket. This is the second time, advised customer to make sure choice warranty has the correct information and to inform them that we have a part number to correct her defective product in hopes that it can be ordered before return. Door W11130236. Door latch W10861642"
We serviced a
WHIRLPOOL WASHER TL
Model WTW4855HW3
Near Mint Hill, North Carolina 28227
Caleb
Job Details:
03/26/2025
Ran automatic test cycle. Unit has a F3E1 pressure sensor fault. Drain pump running on and off; ordrng 1 W11607637 (Control)
We serviced a
KITCHENAID M/W OTR
Model KHMS2040BSS
Near Charlotte, North Carolina 28215
Caleb
Job Details:
03/26/2025
"Unit receiving proper voltage, replaced fuse and still no operation. Found evidence of excessive heat on control/ discolored due to excess heat. Unit needs new control.; ordrng 1 WPW10605953 (Control) and 1 W10245178 (Humidity sensor) and 1 W10476901 (Thermal sensor), used 1 WPM0805101 (FUSE,MONITOR 20A), and 1 W11256462 (DIODE UNIV) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM405PPS1
Near Charlotte, North Carolina 28215
Caleb
Job Details:
03/26/2025
New build. Still under construction. On arrival unit was at the end of a cycle. Ran u it through diagnostics cycle via control. Unit progressed in diagnostics with no issues or errors to report. Unit drains fine.
We serviced a
KENMORE WASHER FRONT LO
Model ="796.41072311"
Near Fort Mill, South Carolina 29708
Brandon
Job Details:
03/26/2025
Complaint unit is not draining water out. On arrival I drained water through filter tube and tested unit. Drain pump comes on but not long enough to drain water out.Customer said they would like to try pressure switch. Ordering pressure switch for repair. Please let customer know when we can return.; ordrng 1 6601ER1006G (Pressure switch)
We serviced a
MAYTAG DRYER
Model MED7230HW
Near Fort Mill, South Carolina 29715
Brandon
Job Details:
03/26/2025
Complaint unit is not coming on. Checked power going to unit and voltage was present. Installed new ui and unit tested fine. Unit heated and turned as designed. No other issues found.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model MVW7232HW2
Near Fort Mill, South Carolina 29715
Brandon
Job Details:
03/26/2025
On arrival I installed all parts ordered and tested unit. Unit tested properly. No other issues found.
We serviced a
WHIRLPOOL WASHER TL
Model WTW8127LW1
Near Indian Land, South Carolina 29707
Brandon
Job Details:
03/26/2025
"On arrival I put parts on and used slider from stuck stock but it did not fix issue. Tried to take Washplate off to check to see if gearcase could be installed and Washplate would not come off. Will need to perform tub job on unit for repair. Please let customer know when we can return if we repair.; ordrng 1 W11510461 (Washplate) and 1 W11551646 (Spanner) and 1 W11178227 (Basket) and 1 W11219115 (Tub), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL MW/WALL OVEN COM
Model WOC54EC0HS04
Near Indian Land, South Carolina 29707
Brandon
Job Details:
03/26/2025
On arrival I installed all parts ordered and tested unit. Unit tested fine . Microwave and oven worked as designed.
We serviced a
WHIRLPOOL REFRIGERATOR BO
Model WRF757SDHZ04
Near Fort Mill, South Carolina 29707
Brandon
Job Details:
03/26/2025
Complaint unit is making loud noise constantly. On arrival I tested unit and in test 3 I found the baffle motor is very loud and stays on. Ordering baffle motor for repair.; ordrng 1 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS588FIHZ06
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
03/26/2025
Complaint unit not dispensing ice. Found on arrival that coupler is broken and needs to be replaced. Ordered coupler for repair. ; ordrng 1 WP2220458 (Coupling) and 1 W11573761 (Chute)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Clover, South Carolina 29710
Mitch H.
Job Details:
03/26/2025
"Disassembled washer. Removed and replaced gear case and slider. Reassembled, ran DLMS calibration then diagnostics test cycle. All completed properly. Washer operating as designed.; used 1 W10734521 (Slider) from stock"
We serviced a
JENNAIR REFRIGERATOR FDB
Model JBSFS42NMX00
Near Charlotte, North Carolina 28205
Caleb
Job Details:
03/26/2025
"Customers complaint is that items in vegetable drawer under the ui in the fresh food section have frozen over again, freezer set to 0 and fresh food section set to 38 confirmed that temps are in range of set temps. Entered diagnostics and confirmed that thermistor all check ok and damper motor opens and closes properly. Customer stated that they did have a power outage and confirmed that there temps were set back to factory set temps. If call back order 1 ui W11626125 and 1 ambient temperature thermostat WP2188820 and thermistor WP2302937."
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Charlotte, North Carolina 28209
Caleb
Job Details:
03/26/2025
Replaced bullnose. Checks fine.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, North Carolina 28203
Clinton
Job Details:
03/26/2025
Blower was scraping housing of blower wheel. Bent housing caused issue bent metal out the way to to prevent scraping noise is no longer present
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Charlotte, North Carolina 28214
Clinton
Job Details:
03/26/2025
Unit had a failed mag tube replaced mag tube and transformer unit heating properly after repair
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ09
Near Charlotte, North Carolina 28214
Clinton
Job Details:
03/26/2025
Unit needs to be uninstalled I removed bolts and unit still was hung up would not come down. Left fan with customer he needs to have builder to come un install. Customer will call once its down ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRT318FZDM11
Near Charlotte, North Carolina 28212
Clinton
Job Details:
03/26/2025
Unit has a failed compressor. The start relay is just clicking tried to replace start device from a new I had unit still doing the same thing ordered compressor ; ordrng 1 W11582579 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS321SDHZ08
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
03/26/2025
"Customer complained unit never cooled. Found unit plugged in and not running. No fans running, compressor not running. Unplugged unit and plugged unit in and nothing happened. No power to anything , no power to compressor or fans. Lights are on and display working. Ran service diagnostics and compressor and fans would run but compressor kicking out, tried start relay still kicking out. Ordering compressor and associated parts along with access valve and 2xtimeframe, also ordering new control board due to unit not trying to start unless in service mode. Informed customer office will call to schedule return call when parts come in. ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Lokring 1) and 1 W11504431 (Lokring 2) and 1 W11506619 (Lokring 3) and 1 W11109499 (Drier) and 1 W11504433 (Drier lokring 1) and 1 W11504447 (Drier lokring 2) and 1 W11566851 (Control board) and 1 2xtimeframe (2xtimeframe) and 1 W11506635 (Access valve)"
We serviced a
JENNAIR WALL OVEN SINGLE
Model JJW3430LL01
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
03/26/2025
"Customer stated home builder inspection said door was crooked and loose. Informed customer door is supposed to be loose. It is able to be removed took door off, checked receivers hinges, and frame. Doors less than an inch different on the left and right no functional failure form customer unit is working as designed and has no issues."
We serviced a
KITCHENAID MW/WALL OVEN COM
Model KOCE500ESS23
Near Denver, North Carolina 28037
Ryan S.
Job Details:
03/26/2025
"Returned to install parts ordered. Installed transformer, magnetron, and control. Installed parts tested and found unit working as designed with no noises out of ordinary, showed customer. Verified proper operation."
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRQC506MPS00
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
03/26/2025
"Returned to install new icemaker, valve and water line. Installed parts and ran test cycle, verified unit filled with water and icemaher cycled."
We serviced a
GENERAL ELECTRIC DRYER
Model GFD85ESPN1RS
Near Brockton, Massachusetts 02302
Aimee
Job Details:
03/26/2025
Installed new door switch and strike and catch.Stated opened and closed door dryer shutting off now
We serviced a
JENN-AIR REFRIGERATOR BO
Model JFFCF72DKL00
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
03/26/2025
"T and h th ice maker filled ad harvested and dropped ice and filled with water .Cust stated the bar to to ice maker was up and he dropped down this morning .Sent estimate for icemaker will call if needs .Also needs to replace the water filter Replacing the Water FilterTo purchase a replacement water filter, model UKF8001AXX-200/EDR4RXD1"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX735SDHZ03
Near Longmeadow, Massachusetts 01106
Jorden
Job Details:
03/26/2025
"Arrived and customer informed me unit is cooling fine, were just here for the door handle being loose. Tightened all door handles, tested fine."
We serviced a
MAYTAG WASHER TL
Model MVWB855DW1
Near Longmeadow, Massachusetts 01106
Jorden
Job Details:
03/26/2025
"Arrived and found error codes F0E3 (overload), F0E5 (off balanced load), F9E2 (water ring detected) and F8E1 (long fill) stored in system, cleared codes. Replaced parts and during testing found unit is on an extension chord on another extension chord. Plugged unit straight into the wall and suddenly unit began working as designed, informed customer of the installation instructions in regards to power supply and dedicated circuits. Unit tests fine. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."
We serviced a
WHIRLPOOL WALL OVEN SINGLE
Model WGG745S0FS02
Near Agawam, Massachusetts 01001
Jorden
Job Details:
03/26/2025
"On site for separate service. Found upper oven bake igniter receiving 120v but open, replaced and tested fine. ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL WASHER TL
Model WTW4955HW3
Near Bristol, Connecticut 06010
Andre
Job Details:
03/26/2025
Ck unit upon arrival and install main control board calibrate and run quick wash and unit is now operating to manufacturers specs
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS321SDHZ08
Near Providence, Rhode Island 02909
Lee
Job Details:
03/26/2025
"Installed both parts, coupler badly seized, had to cut off, tested okay."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
03/26/2025
"Installed thrust washer, ran diagnostics mode, spin and agitate. Ran quick wash, unit filled and started washing. Watched unit for 15min. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near York, South Carolina 29745
Mitch H.
Job Details:
03/26/2025
Removed and replaced broken wash plate and agitator. Ran DLMS calibration and diagnostic test cycle. All completed properly.
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Bristol, Connecticut 06010
Andre
Job Details:
03/26/2025
"Ck unit upon arrival and customer stated that unit making a noise during the first start up. After customer started found that noise customer is talking about is normal operating noise when slider shift to spin to start the sensing process, tilt and remove rotor and slider and find no fault. Reinstall parts and ran diagnostic cycle so customer can see and hear the difference when unit is shifting. Unit is operating to manufacturers specs"
We serviced a
WHIRLPOOL WASHER TL
Model CAE2779JQ0
Near Pawtucket, Rhode Island 02860
Lee
Job Details:
03/26/2025
"Customer states clothes still remain wet end of cycle, most clothes dry but jeans too wet for dryerFilled unit with clothes and soaked them, ran drain and spin, found majority of load did spin out properly but jeans were still damper in some spots, contacted commercial techline spoke with Nicholas to see if it is possible to extended drain and spin time or if there is a way for customer to run drain and spin, techline informed me now, went over a few test found unit is working as intended"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near York, South Carolina 29745
Mitch H.
Job Details:
03/26/2025
"Tested and found dryer heating and cycling properly. Found all components operating properly. Customer said it was taking longer to dry towels. Tested airflow, failed test. Passed test with hose removed. Advised customer that he needs to have vent checked and likely cleaned.; used 1 W11224254 (Vent test kit) from stock"
We serviced a
WHIRLPOOL WASHER TL
Model WTW8127LC1
Near Cumberland, Rhode Island 02864
Lee
Job Details:
03/26/2025
Installed all parts tested okay
We serviced a
WHIRLPOOL COOKTOP
Model WGE745C0FE05
Near East Granby, Connecticut 06026
Gary V.
Job Details:
03/26/2025
"Inspected and found right front burner switch broken, replaced with new switch and cycled tested fine"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Charlotte, North Carolina 28213
Johnny
Job Details:
03/26/2025
Broken coil on heating element. Replaced. Tested unit. Working as designed. Vent needs to be cleaned.; used 1 279838 (ELEMENT) from stock
We serviced a
JENN-AIR RANGE
Model JGRP536HL05
Near Farmington, Connecticut 06032
Andre
Job Details:
03/26/2025
Helper on service call with CM working on gas Range unit now operational
We serviced a
WHIRLPOOL DRYER
Model WED8500DC1
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
03/26/2025
"Customer complained unit will not start. Check door switch door switch good check thermal fuse thermal fuse good tried to start unit. No voltage. Going to motor check motor one needs resistance, low motor, windings or control board and motor and blower for motor schedule. Scheduled Return call with customer.; ordrng 1 WPW10739349 (Control board) and 1 W11105178 (Motor) and 1 WP697772 (Fan wheel)"
We serviced a
WHIRLPOOL WAHER TL
Model WTW5057LW0
Near Charlotte, North Carolina 28212
Clinton
Job Details:
03/26/2025
Unit has a failed harness ripped at the drain pump replaced entire harness with truck stock parts. Unit working and draining properly after repair ; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL DRYER
Model med7230hw3
Near Charlton, Massachusetts 01507
Chris B.
Job Details:
03/26/2025
Replaced all parts and dryer running normal. Sensors are working properly and responding when tested in diagnostic mode.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Southbridge, Massachusetts 01550
Chris B.
Job Details:
03/26/2025
Complaint that the dryer is not turning off and stay on the same time. Found new timer bad. Will order another one. ; ordrng 1 WPW10185982 (Timer)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
03/26/2025
"Tested unit and found washer would not agitate ran a diagnostics cycle and checked errors found F0e3 off balance ran a self diagnostics cycle and found unit would just buzz never agitating also found when in a spin cycle unit is super loud and roaring. Checked issue with washing and found actuator broken not shifting, replaced actuator and unit is now washing and running. Will need to replace Gearcase for noise and leaking grease also replacing belt,cam,actuator,motor and shield, parts tentative p/a ; ordrng 1 W11449840 (Gearcase) and 1 W11026785 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W10913953 (Actuator), dspstn on spec-tagged invntry: 1 W11220230 VALVE , used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
03/26/2025
"Tested oven and found front right burner would not ignite checked for sparking and no spark, tried lighting other burners and they will all light and spark. Removed too and checked connections at module and all wires are connected ohmed out ignitor and found good. Checked power from module to front harness and no power for front right burner, will order new harness and module advised module was out of stock once in we would call for return visit ; ordrng 1 W11620549 (Harness) and 1 W11590249 (Spark module)"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF555SDFZ15
Near Medway, Massachusetts 02053
Aimee
Job Details:
03/26/2025
Installed new gasket left and right fridge doors complete
We serviced a
LG REFRIGERATOR FDB
Model LFX28968ST-04
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
03/26/2025
"Checked over ice maker and found twist tray had stopped in the dumping position and would not advance, removed ice maker and placed unit into a diagnostics to free up ice maker found tray had gotten caught on plastic causing it to not rotate. Fixed ice maker and cycled machine a few times to test ice maker and unit is now rotating and operating to specs."
We serviced a
WHIRLPOOL REFRIGERATOR TM
Model WRT311FZDB02
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
03/26/2025
"Checked over unit due to items freezing in fridge section and moisture building in freezer, removed evap cover and checked frost pattern found unit fully frosted with a good frost amount, tested compressor amps an found drawing .6 amps, used temp gauge and monitored freezer and fridge temps finding temps within range 3 degrees in freezer and 37 in fridge. Adjusted freezer to max and advised customer items pushed to the back of fridge section where air blows out will freeze advised must keep items forward same with freezer so it can circulate air. Advised customer to watch temps for next 48 hrs if any issue plz call back unit may have a floating restriction."
We serviced a
SAMSUNG REFRIGERATOR SXS
Model RS27T5200SR/AA
Near Norton, Massachusetts 02766
Aimee
Job Details:
03/26/2025
R600a system. Sealed system technician neededBoth fridge and freezer not cooling . Pcb was replaced and never cooled and shorted new controlFound red light blinking 1 time on Pcb. Pcb failure or compressor failure Fuses on Pcb are good and on the fuse block .Suppose to have 13.5 volts out of v/b/bk no dc volts check control and compressor Fans are running and compressor doesnt start .Need seal system and pcb controlReplace compressor first then control; rqstng P&A on 1 DA94-06781R (Pcb) and 1 NF54M5151ARASH (Compressor) and 1 DA81-06006B (Filter dryer)
We serviced a
WHIRLPOOL RANGE
Model WFES5030RZ0
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
03/26/2025
Complaint that the range has a steel chrome cap pealing off and its sharp. Mentioned to the customer that anything cosmetic out of the 30 days is not covered. Customer said that Whirlpool has knowledge of the broken piece and will call them again. No other issues found with the unit.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS0
Near Springfield, Massachusetts 01104
Jorden
Job Details:
03/26/2025
Arrived and found the electrode directing the spark down instead of where its supposed to go. If I manually light the burner it works fine. Unit needs to new burner head and screws since screws are rusted and will need to be drilled out. Customer is undecided.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US
Near Cumberland, Rhode Island 02864
Lee
Job Details:
03/26/2025
"Customer states error message LCConfirmed issue, found water in drip pan, removed water, ran unit, observed slow but steady leak coming from drain pump seal, need to replace pump.; ordrng 1 DD31-00016A (Drain pump), states that autho needed"
We serviced a
MAYTAG WASHER TL
Model MVW7232HW2
Near Charlotte, North Carolina 28215
Johnny
Job Details:
03/25/2025
Installed parts. Ran calibration cycle. Ran service cycle. Unit working as designed.
We serviced a
WHIRLPOOL WASHER FL
Model CHW9160GW1
Near Shrewsbury, Massachusetts 01545
Glenn
Job Details:
03/25/2025
Sr 774128538 complaint F27 error code called tech line ran diagnostics tested all ok found suds issue causing the error code. Instructed customer on soap usage. Collected diagnostics Fee $159
We serviced a
MAYTAG WASHER FL
Model MHW5500FW0
Near Holden, Massachusetts 01520
Glenn
Job Details:
03/25/2025
Long drain error code. Reset control tested drain pump either the impeller is damaged or the pump is clogged. Unable to move the washer dryer which is stacked. Customer is going to remove dryer so that we can access the washer and repair had to reschedule. Collected $249 towards the repair
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Sturbridge, Massachusetts 01566
Glenn
Job Details:
03/25/2025
Installed lid lock and control calibrated washer then ran auto test mode. All tested ok job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
03/25/2025
Complaint moisture got into lid latch lid will not lock will not operate. Cannot do any laundry. I found lid glass is coming apart. Upon arrival. I also found latch has indeed failed. Replace latch assembly advised customer on replacement of lid. Customer declined replacement of lid at this time is going to attempt to epoxy first to get by. F5e2 f5e3 ; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Watertown, Connecticut 06779
Jimmy R.
Job Details:
03/25/2025
"Ran washer due to customer had water underneath unit and in the back of machine when cycle was complete, wile running checked all connections and found dry. Ran a drain cycle and found water coming out of house drain causing the leak customer had seen, advised house drain needs to be snaked to stop over flowing. Ran a calibration cycle and reset unit all functions of the washer are working to specs"
We serviced a
SAMSUNG DRYER ELECTRIC
Model Dv42h5200ew/a3
Near South Hadley, Massachusetts 01075
Jorden
Job Details:
03/25/2025
"Arrived and installed fuse & thermostat, tested fine. ; dspstn on spec-tagged invntry: 1 DC96-00887C THERMAL FUSE"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8570SG/AA
Near Holyoke, Massachusetts 01040
Jorden
Job Details:
03/25/2025
Arrived and found FF clearly not cooling properly but FZ is still good. FF evap fan not running and evap its self has almost no frost pattern. Customer found what looked like a purchase receipt and the purchase date puts the sealed system under warranty. Advised customer to reach out to Samsung for a manufacturer authorized sealed system technician.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Holyoke, Massachusetts 01040
Jorden
Job Details:
03/25/2025
"Arrived and found error codes F9E1 (long drain) and FAE2 (wax motor electrical problem) stored in system, cleared codes. Ran auto test mode and all tested fine, ran unit for 15min per customer request and again nothing out of the ordinary happened. Unit tests fine."
We serviced a
KITCHENAID WALL OVEN
Model KEMC308KSS01
Near Southington, Connecticut 06489
Andre
Job Details:
03/25/2025
"Check unit upon arrival and advance oven and found oven functioning. per customer each time when she try to advance microwave and micro would flash door on screen inform customer unit has no serial # on tagged, serial number is faded. Have customer sign waiver and pull unit out and found no tagged on rear. While having unit out check and found faulty microwave door switch and connection to switch burnt. All harness and control is NLA inform customer because of serial # we would not be able to service unit customer will contact warranty"
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW04
Near Southington, Connecticut 06489
Andre
Job Details:
03/25/2025
Ck unit upon arrival and found unit has frost with no compressor running adjust temperature and compressor comes on check temperature with probe while monitoring unit and found unit would go to 29 degrees after a few more minutes temperature start to rise. found after a few minutes of run time unit would go create a full frost then goes straight to defrost not allowing enough run time on unit to get cold enough contact and leave message with Mari Ross at provided phone # with quote for control and freezer evaporator thermistor
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Springfield, Massachusetts 01109
Jorden
Job Details:
03/25/2025
"Arrived and installed ACU, latch and strike, tested fine."
We serviced a
MAYTAG DRYER ELECTRIC
Model MEDC300BW0
Near Springfield, Massachusetts 01109
Jorden
Job Details:
03/25/2025
"Arrived and found thermal fuse open, jumped and worked fine. Verified heater not grounded and advised customer to investigate venting as this fuse only opens when in defense of the unit over heating. Replaced fuse and tested fine. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
AMANA RANGE
Model AGR4203MNB0
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
03/25/2025
"Checked over oven and found unit not level causing items on stove top to all top to one side, leveled unit so things would cook evenly tested oven and burners finding burners needed to be adjusted due to no simmer ran oven and temps are reading correctly. Heated oven to 350 degrees and then 400 degrees oven is cycling on and holding proper temps."
We serviced a
WHIRLPOOL WASHER TL
Model WTW5100HC2
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
03/25/2025
"Installed all new parts an recalibrated unit machine is now operating, ran a wash cycle unit filled and drained normally, all operations are now working to specs"
We serviced a
MAYTAG WASHER TL
Model MVW7232HW2
Near Charlotte, North Carolina 28215
Johnny
Job Details:
03/25/2025
Installed parts. Ran calibration cycle. Ran service cycle. Unit working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Charlotte, North Carolina 28215
Johnny
Job Details:
03/25/2025
"Cx stated unit fails to display when doing cycles back to back, replaced control board. Tested unit. Unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
03/25/2025
"Installed new main cntrl and ran unit thew a test cycle on step 40 unit is now cycling from fridge to freezer compressor coming on and unit is pulling heat from condenser, checked frost and unit is building frost pattern in freezer section advised customer unit needs 24 to 48 hrs to get to temp and may take longer for ice, advised to also not put anything in unit until temps are reached."
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS315SDHZ19
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
03/25/2025
Complaint icemaker seems to be slow to make ice to keep up with customers consumption. I found ice spin is 3/4 wave completely full is making ice properly temperature in freezer as of upon arrival is -1? temperature in fresh food section is 39 degrees. Vent for freezer temperature was set the coldest possible setting fresh food. Temperature was set to factory recommended temperature. No issues found with refrigerator as of now. Water is dispensing properly. Customer is a custom to their old refrigerator that would overproduce ice to the point where they would have to turn it off.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Woonsocket, Rhode Island 02895
Lee
Job Details:
03/25/2025
"Customer states unit does not drain properlyConfirmed complaint, found drain pump faulty, replaced with pre I.d part tested okay"