Service History 207 - Advantage Appliance Repair

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Tolland, CT 06084

Amanda R.

Job Details: 04/19/2024

Since purchased one wheel assembly kept falling off lower rack attached new one

We serviced a

KITCHENAID M/W OTR

Model KMHS120ESS8

Near Tolland, CT 06084

Amanda R.

Job Details: 04/19/2024

Replaced parts tested heating normally ; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON

We serviced a

KITCHENAID VENTHOODS

Model UXB1170KYS

Near Stanley, NC 28164

Ryan S.

Job Details: 04/19/2024

"Customer complained of noise from vent hood. Unit was new build less than year old, had settlement statement of July 31-2023. Found noise coming from blower motor , blower motor had separate model number than vent hood that is on this ticket. . Motor was not in parts list for model number of vent hood is how I found out, then found model and serial number of blower motor on blower housing. . Called Randy changed model and serial to numbers on ticket to blower motor , ordering new motor due to noise coming from motor itself when on medium or high speed. Informed customer office will call when part comes in. ; ordrng 1 W11689027 (Blower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Denver, NC 28037

Ryan S.

Job Details: 04/19/2024

"Customer complained unit making noise. Gets worse from time to time. Turned on fans me baffle in service mode and hear noise, took out icemaker with fan and still heard noise. Noise coming from fan in freezer. Found fan and blade damaged causing Vibration. Ordering fan Blade WP67006337, and fan motor W11661931. Schedule return call for 4-24-24 am. ; ordrng 1 W11661931 (Fan motor) and 1 WP67006337 (Fan blade)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model BC20TW

Near East Windsor, CT 06088

Gary V.

Job Details: 04/19/2024

"Inspected and found evaporator leak, part shows NLA."

We serviced a

WHIRLPOOL RANGE

Model JDS9860CDB01

Near Tolland, CT 06084

Amanda R.

Job Details: 04/19/2024

Complaint twice oven didnt cook food in the right amount of time preheated oven to 500 heated up normally cycling normally door not closing good explained need to make sure door is closed quoted for hinges

We serviced a

JENN-AIR OVEN

Model JJW2430IL00

Near South Windsor, CT 06074

Amanda R.

Job Details: 04/19/2024

Replaced wire harnesss preheated to 350

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS

Near Andover, CT 06232

Jeremy B.

Job Details: 04/19/2024

Not starting or allowing any button presses keeps displaying F6E1 tried unplugging and resetting with no luck needs new console and control. ; rqstng P&A on 1 W11410062 (Control) and 1 W11416458 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB05

Near Manchester, CT 06042

Jeremy B.

Job Details: 04/19/2024

Installed new compressor and filter drier pulled vacuum then recharged with 53g of r600a please allow 24 hrs for temps to stabilize.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5VHAXWY01

Near Chicopee, MA 01013

Mike K.

Job Details: 04/19/2024

"Cs has been getting water in rf section, found leaking reservoir. Quoted for reservoir/labor. Accepted. Collected in full; ordrng 1 WPW10276792 (Reservoir)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Mount Holly, NC 28120

Ryan S.

Job Details: 04/19/2024

Customer complained unit not running. Found sump bad. Replaced from ts. Verified proper operation. ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV1

Near Gastonia, NC 28056

Ryan S.

Job Details: 04/19/2024

"Customer complained of no dry, heat. Found heater not coming on in diagnostics. Found on wire to element was connected but showing thermal damage. Find board not sending voltage when prompt. Ordering control, harness and element. (Control board W11672039, W11590537 harness, heater element W1153777 ) scheduled return call for 4-26-24 am. ; ordrng 1 W11672039 (Control board) and 1 W11590537 (Harness) and 1 W11537778 (Heater)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Bolton, CT 06043

Amanda R.

Job Details: 04/19/2024

Replaced parts operation normal

We serviced a

JENN-AIR OVEN

Model JJW2730WS00

Near Suffield, CT 06078

Gary V.

Job Details: 04/19/2024

Installed new lower latch and tested fine.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 04/19/2024

"Customer complained unit wont run. Found customer was elderly and had issues pressing start button,showed her where to press it so that its easier for her, she read how to use it just had issues physically pressing button. Found no issues with Ui panel or button itself so didnt order parts. She was able to start unit no by the time I left. Verified proper operation."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 04/19/2024

Dishwasher randomly leaving water at bottom. Ran self test and found pump getting hot and stops running. Replaced and tested all checks ok. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock

We serviced a

WHIRLPOOL FREEZER

Model WRS315SNHM01

Near South Windsor, CT 06074

Chuck M.

Job Details: 04/19/2024

Customer complaint is that refrigerator is not cooling in both sections. Inspected and found ice buildup on evaporator. Tested heater and it checked ok. Tested in diagnostics and heater is not receiving voltage from control. Ordered control. ; ordrng 1 W11190849 (contrl-box)

We serviced a

JENN-AIR RANGE

Model JDRP430HL01

Near Charlotte, NC 28277

Mitch H.

Job Details: 04/19/2024

Tested and ran diagnostics. Found F8E0 low fan speed. Customer says he cycled breaker and error code hasnt come back but control knobs getting hot. Ordering blower and ACU.ACU is special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11248652 (Blower) and 1 W11335270 (Control)

We serviced a

WHIRLPOOL WASHER

Model LSQ9110PW0

Near Charlotte, NC 28277

Mitch H.

Job Details: 04/19/2024

"Found tub full of water on arrival. Used shop vacuum to remove water. Removed cabinet, removed and replaced drain pump. Reassembled, tested, washer now operating and draining properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near South Windsor, CT 06074

Chuck M.

Job Details: 04/19/2024

Replaced water valves. Water is flowing but connected to hot water. Informed customer to tap into cold water. ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Meriden, CT 06451

Jeremy B.

Job Details: 04/19/2024

"Washer lid not locking and actuator clicking. Replaced lid lock and actuator then ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Charlotte, NC 28277

Mitch H.

Job Details: 04/19/2024

"Tested and entered diagnostics. No stored error codes. Checked oven temp with meter probe. Allowed oven to preheat to 350, temps on meter match oven display. Oven heating and operating as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Charlotte, NC 28277

Mitch H.

Job Details: 04/19/2024

"Tested and ran diagnostics. Found F7E1 heating error. Checked element, ohms out properly. Entered diagnostics cycle with meter probes connected to heater wires. No power going to element from control. Unit needs control board. Quoted customer for repair and saved estimate. Customer will discuss and determine whether to repair or replace dishwasher. Collected for service call on cc.; dspstn on spec-tagged invntry: 1 W10703867 HEATER"

We serviced a

WHIRLPOOL WALL OVEN

Model WOD51EC0HS20

Near Pineville, NC 28134

Mitch H.

Job Details: 04/19/2024

Oven was replaced under warranty due to chips in porcelain. Updated serial number on ticket. Tested and ran diagnostics. No stored error codes. No unusual noises found. Customer says she had not heard blower running before. Fan is operating properly with no unusual noises. Other sounds are normal metal expansion and contraction sounds. Unit operating properly and as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Fort Mill, SC 29707

Mitch H.

Job Details: 04/19/2024

"Disassembled dryer, removed and replaced complete wiring harness and control. Reassembled, plugged dryer back in. Tested, all components and functions operating properly."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Southington, CT 06479

Jimmy R.

Job Details: 04/19/2024

Installed new timer and knob due to timer stripped out and not turning. Ran dryer and unit is now cycling and timer is functioning to factory specs

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Prospect, CT 06712

Jimmy R.

Job Details: 04/19/2024

"Checked over unit and found machine leaking oil from under unit, checked under machine and found oil on Shield and floor removed shield and checked capacitor for leaking and oil is coming from Gearcase seal. Cleaned oil and ran unit to checked functions and unit is running but Gearcase,shield, clutch kit and belt need to all be replaced from oil on them. Advised customer on issue and parts Customer does not want anything replaced on machine they would like a new unit due to brand new advised I cant make that call manufacturer will replace parts needed to fix unit advised she can call customer service and explain her issue to them and see if they will help advised will order parts in meantime if unit gets replaced within new plz contact office to stop part order ; ordrng 1 W11449840 (Gearcase) and 1 WPW10550173 (Sheild) and 1 W10721967 (Clutch kit) and 1 W11239857 (Belt)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 04/19/2024

Tested unit and found machine would start and run then display error h20 and not fill with water. Removed panel to check water valve and found wire connection to valve had come off causing no power to turn valve on. Reattached and taped in place due to clip not holding ran a wash cycle and unit is now filling and working to specs

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 04/19/2024

Checked over unit and found customer had seen unit leaking water from back ran unit threw a deep fill and found water stains on the back of machine found water coming from house connection and dripping on cold inlet down back of unit advised customer they will be getting valve fixed. Checked noise customer had heard and found everything operating to factory specs advised unit will make some clunking and clicking noises wile shifting into cycles this is normal operations. All operations working to factory specs

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near South Windsor, CT 06074

Chuck M.

Job Details: 04/19/2024

Customer complaint is that oven was not heating. Tested igniter and it was drawing 2.99 amps. Amperage is low out of range. Replaced igniter and tested. Oven is heating properly. Showed customer it works. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

JENN-AIR RANGE

Model JDS1750ML0

Near Simsbury, CT 06070

Chuck M.

Job Details: 04/19/2024

Customer complaint is that range has gas smell. Use bubble to test for leaks and no leaks found. Tested and found right rear burner valve does not close properly causing gas to leak out. Ordered manifold. ; ordrng 1 W11602207 (Manifold Pipe)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near West Hartford, CT 06117

Chuck M.

Job Details: 04/19/2024

Customer complaint is that washer was not spinning out clothes. Ran diagnostics and found error code F0e3 overloaded. Ran drain and it checked ok. Ran high speed spin and it checked ok. Checked underneath washer and found a full load of laundry underneath washer. Removed laundry from underneath. Washer checked ok.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Westfield, MA 01085

Mike K.

Job Details: 04/19/2024

"Unit has an authorization code M1AZ5D1APL1.F0e5, f0e3 errors in history (off balance load, overload), cleared. Tested each valve in component test, each worked fine, water dispenser button adding water fine. Ran add min water level and turn on heater did not fill.Pressure hose checked fine, not damaged, not plugged.Ran quick wash, empty, and filled fine, normal filling level. With valves testing properly when individually activated and in test cycles, complaints of different levels of water, sometimes empty, sometimes a couple of inches using deep fill and no corresponding fault codes, ordering main control.Collected for service call; ordrng 1 W11624943 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Suffield, CT 06093

Mike K.

Job Details: 04/19/2024

Replaced main control and u/i for intermittent power issue; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Watertown, CT 06795

Jimmy R.

Job Details: 04/19/2024

"Tested unit and ran a diagnostics cycle checked for errors and found F8e1 long fill let unit run thew a self diagnostics and found when filling with cold water the water would just drip in never filling in time causing unit to shut off and drain out never completing a cycle. Cleaned cold water inlet screen recalibrated unit and ran machine thew a wash and spin, checked all operations and unit is now working to specs"

We serviced a

SAMSUNG RANGE

Model NX60T8711SG/AA

Near Springfield, MA 01119

Chris B.

Job Details: 04/19/2024

Complaint that the knobs are all not holding properly to turn on the burners. Will order parts for a return visit. ; rqstng P&A on 5 DG94-03500E (Burner Knobs)s

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5501SR/AA

Near Springfield, MA 01128

Chris B.

Job Details: 04/19/2024

Replaced all parts and unit running normal. After plugging the refrigerator found good frost pattern developing on the evap side. Old part had a bad sealing on one side causing ice buildup. New part is in normal shape.

We serviced a

WHIRLPOOL DRYER

Model CED9160GW3

Near Meriden, CT 06450

Jeremy B.

Job Details: 04/19/2024

Customers complaint is light not working. This model doesnt have a light. There is a cover but no bulb and wiring diagram shows no wiring for light. All checks ok. Verified DOP.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middlefield, CT 06455

Jeremy B.

Job Details: 04/19/2024

Fill tube frozen again.called tech support. Verified 120vac at fill tube heater. Recommend replacing the logic for the fill tube heater thats in the UI. Updated previous SR#; ordrng 1 W11579559 (UI)

We serviced a

KENMORE REFRIGERATOR

Model ="106.76234401"

Near Enfield, CT 06082

Gary V.

Job Details: 04/19/2024

"Inspected and found drain tube frozen over, cleared ice out and cycled tested fine."

We serviced a

GE WASHER

Model Gtw335asn1ww

Near Enfield, CT 06082

Gary V.

Job Details: 04/19/2024

"Inspected and found multiple problems gearcase leaking, and drain pump leaking. Quoted for repairs and they will call."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Waterbury, CT 06704

Jimmy R.

Job Details: 04/19/2024

"Ran washer thew a diagnostics cycle to checked errors found F0e9 off balance pause, ran machine thew a self diag and noticed when washing unit would bounce against front cabinet found unit tipped forward causing tub to not be level and it to bounce, leveled unit and recalibrated advised customer on equal weighted items and loading advised unit is now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Southington, CT 06489

Jimmy R.

Job Details: 04/19/2024

"Checked over unit and found water leaking from left side of unit coming from under machine, removed panel and found water dripping from filter area removed filter and found housing pin stuck and filter not sealing properly, fixed housing and filter found ice maker fill line frozen causing pressure on filter witch could have made the leaking, removed ice and cycled ice maker all operations now working to specs. Advised customer to watch unit just incase"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPQA

Near Manchester, CT 06042

Chuck M.

Job Details: 04/19/2024

Customer complaint is that dishwasher washer control panel was glitching. Breaker was off upon arrival. Tested fuse and it checked ok. Checked for faulty wires and burn marks. All checked ok. Customer restored power and dishwasher is working properly. Could not duplicate issue.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Blacksburg, SC 29702

Mitch H.

Job Details: 04/19/2024

"Tested and found thermal cutoff blown. Replaced, tested, dryer now heating and cycling properly.; used 1 279769 (Thermal cutoff) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gastonia, NC 28052

Ryan S.

Job Details: 04/19/2024

Customer complained unit not spinning found broken belt. Replaced belt from dryer repair kit 4392065 ran dryer and verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ11

Near Wingate, NC 28174

Jonathan J.

Job Details: 04/19/2024

"I replaced freezer door. I tested operations of door, no damage no issues reported by customer at this time either."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Marshville, NC 28103

Jonathan J.

Job Details: 04/19/2024

I replaced all previously ordered parts. I tested operations. All elements are working properly with no further issues found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Marshville, NC 28103

Jonathan J.

Job Details: 04/19/2024

Complaint refrigerator in intermittently cooling not making ice either. Unit started making ice early this morning. leaking out the back of the refrigerator unit I found drain tube is clogged. Ive also found evaporator fan motor in freezer is failing intermittently causing P0 error code to occur also found water underneath pantry drawer door user interface. Unit will need door assembly. Unit will need harness unit will need evaporator fan motor and drain tube to fix. Customer declined estimate today is going to replace unit.

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Waterbury, CT 06708

Jimmy R.

Job Details: 04/19/2024

"Tested washer and found unit would not lock to start a cycle, checked for errors and found F5e1 lid lock will not lock,f2e1 stuck key found unit would not start due to lock not locking found lid not closing properly due to left side of lid cracked pushing up and not allowing lock to engage. Unit will need new lid assembly will order. Parts tentative p/a ; ordrng 1 W11256781 (Lid), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Monroe, NC 28110

Jonathan J.

Job Details: 04/19/2024

"Complaint washing machine machine, not filling properly with water on any cycle other than rinse and spin. I found error codes, F0e3 over loaded error code tub locked f3e2inlet thermistor on valve open /shorted f0e5 out of balance load detected after multiple attempts to correct unable to correct. I found coins locking up wash plate to tub. I found thermistor is open. I found gearcase slinging oil leaking oil from underneath. Unit will need gearcase water inlet valve assembly rotor slider wash plate spanner nut and screw to fix. Customer declined estimate today is going to replace washing machine potentially."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 04/19/2024

I replaced all previously order parts I tested operations no additional issues found made sure after replacing user interface that all operations of washing machine are working properly as well and soap dispenser is pumping soap into tub of washer with no further issues found

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB05

Near Manchester, CT 06042

Chuck M.

Job Details: 04/19/2024

"Replaced compressor, vacuumed and charged to 54 grams. Advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFT2772HEZ00

Near Southington, CT 06489

Jimmy R.

Job Details: 04/19/2024

Replaced all led modules in unit and all lights are now working and operating normally. Checked cooling and other functions and unit is working to factory specs parts and labor covered under s-code S191AQ; dspstn on spec-tagged invntry: 1 W11683243 MODULE LED

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HB02

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 04/19/2024

Complaint oven will not heat in either upper nor lower section. I inspected oven wiring could not find any problems with oven wiring. I found house supply oven connects junction box to house voltage wiring wingnut was not properly installedby installer resulting and melted wiring house supply. I turned off breaker as junction box was sparking. Customer to contact installer or possibly electrician to fix.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Granby, CT 06035

Mike K.

Job Details: 04/19/2024

"Still getting f9e1 drain pump errors. Has not noticed any water left in unit and empty on arrival. Control replaced previously. Replaced drain pump and ran normal cycle. Ran through fill, wash until first drain and refill, operating fine. Cs to monitor.; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near East Granby, CT 06026

Mike K.

Job Details: 04/19/2024

"Agitator bolt seized, hammered out agitator.Spanner nut will not come free, seized. Attempted with 3 & 4lb hammer, using step stool for better leverage, will not budge.Agitator screw was not ordered for this visit and is needed also.Ordering tub/basket, filter, filter screw, spanner nut and agitator screw.Explained to cs that tub and basket will come directly to her, to inspect and call us and we will schedule return.; ordrng 1 W11178227 (Basket) and 1 W11551646 (Nut) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Filter screw) and 1 W10752187 (Washplate screw) and 1 2xtime (2x time), dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11449841 GEARCASE"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Stafford, CT 06076

Amanda R.

Job Details: 04/19/2024

Replaced parts ran unit for two minutes heated normally the outlet they normally plug it into was dead used extension cord to different outlet to test no breakers tripped

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADT2

Near Springfield, MA 01104

Mike K.

Job Details: 04/19/2024

"Replaced gasket, ran diagnostic cycle twice, no leaking found. Unit farther out on to then bottom, but not leaking and testing and last techs have leveled, according to cs it looks like floor is higher in rear and tight fit, adjustments have been made that can be.Lots of suds in unit, ran, filled and drained several times, cleared build up.; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Huntersville, NC 28078

Robert A.

Job Details: 04/18/2024

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 279827 MOTOR 1 WP694089 BLOWER WHEEL , and 1 WPW10185982 TIMER"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Chicopee, MA 01020

Chris B.

Job Details: 04/18/2024

Replaced striker ran diagnostic cycle and tested normal. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Huntersville, NC 28078

Robert A.

Job Details: 04/18/2024

Cx complaint that the unit is not drying the dishes.I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and ran a service cycle. All components passed except the heater did not activate. I found damage on the heater surface. The unit needs a new heater to resolve the issue. I installed the part and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Middletown, CT 06457

Jeremy B.

Job Details: 04/18/2024

Found dryer shutting down after 5 mins of running than start again after it cooled down. Found 120vac to motor when it failed. Replaced motor had to drill off blower wheel Al checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 04/18/2024

Installed suspension and mtr and boltRan spin cycle complete

We serviced a

WASHER WASHER

Model GTW330ASK4WW

Near South Hadley, MA 01075

Chris B.

Job Details: 04/18/2024

Complaint that the agitator is loose and not holding in place. Found agitator grinded out. Will quote for parts and labor. ; ordrng 1 WH43X30957 (Agitator) and 1 WH02X24374 (Screw)

We serviced a

KITCHENAID RANGE

Model KFGC558JSS05

Near Cornelius, NC 28031

Robert A.

Job Details: 04/18/2024

Cx complaint that the unit has a dent and cosmetic damage. I inspected the unit to confirm the complaint. The unit is a replacement that was delivered last week 4/10/24. The parts are covered within he 30 day window. Im ordering the parts for the return visit. The return visit needs a 2ct to pull the unit out and take it apart.; ordrng 1 W11402036 (Control panel) and 1 W11400261 (Rt door assembly)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Mooresville, NC 28115

Robert A.

Job Details: 04/18/2024

Cx complaint that the unit is making loud noises while it runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I ran a control calibration cycle as well. I found the drain hose was banging against the wall. I secured the drain hose and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED6500MW0

Near Mooresville, NC 28115

Robert A.

Job Details: 04/18/2024

Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the TCO fuse has blown. I replaced the fuse and tested the unit for the cx. The unit is working as designed.; used 1 279816 (THERMAL KIT) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mooresville, NC 28117

Robert A.

Job Details: 04/18/2024

Cx complaint that the unit is not washing the clothes. I inspected the unit to confirm the complaint. I found no error codes. I found the actuator arm does not rotate from agitate to spin. I replaced the actuator with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 04/18/2024

"Customer complained of f8e1 error. Ran service mode found f8e1 error. Found cold valve not opening but energised from board.,no sediment quoted 309.22 for repair. Replaced to valve W11165546. Reassembled and ran quick wash. Unit filled and started washing. Verified proper operation. Collected via check 2366. ; used 1 W11165546 (VALVE) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mount Holly, NC 28120

Ryan S.

Job Details: 04/18/2024

"Customer complained of grinding noise, found blower wheel broken WP694089, replaced from ts. Verified proper operation after use. ; used 1 WP694089 (BLOWER WHEEL) from stock"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near New Britain, CT 06051

Ruben C.

Job Details: 04/18/2024

Checked unit only found error code for off balance load cleared code ran diagnostics normal informed cust on loading clothes unit. Spun in drain and spin normal basket is not off center

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Lancaster, SC 29720

Jonathan J.

Job Details: 04/18/2024

"Complaints refrigerator, making loud grinding noise can unplug refrigerator. Noise will stop noise usually occurs after icemaker has been on for a day or two or three can turn off icemaker unplug refrigerator for about 3 to 5 minutes. Noise will go away for a day or three I found Phil tube is overspray leaking down wall filling air baffle with water that is then freezing into ice causing it to hit fan blades leading to noise. I installed sealer gum to water fill tube leading to icemaker shoot cycled icemaker several times tested operations no more overspray or leaking down wall occurring. Water pressure does seem to be a little high as well. Could also be contributing to issue ; dspstn on spec-tagged invntry: 1 w11650661 HEATER , used 1 212643 (SEALER-GUM) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 04/18/2024

"Complaint lid latch, broken washing machine will not start. I found strike was broken. I replaced strike, tested operations by starting the quick wash cycle validated no error codes in diagnostics fault history everything is now working properly with no further issues found. ; used 1 W11457841 (STRIKE) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Lancaster, SC 29720

Jonathan J.

Job Details: 04/18/2024

Complaint through the burners on the cooktop are not igniting properly taking longer than expected to ignite. I inspected igniter are sparking properly found burner caps were sealed not allowing gas to get to igniter properly. I adjusted burner caps cleaned burner caps tested operations additional issues found at this timecooktop. Trim piece clearcoat is peeling on oven handle considered a cosmetic part is not affecting the functionality of the oven or cooktop cannot cover cosmetic trim piece.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Granby, CT 06090

Mike K.

Job Details: 04/18/2024

"Unit is under 1yr wp warranty per service bench. Complaint of leaking. Ran normal cycle through first draining, no leaking found.After second fill as soon as motor started it surged a bunch of water under door and out front of unit., no dishes, lower basket removed.Removed door and tub looks to be warped, lower in the middle. Moved door latch to inert door and tested again, did not leak again. No damage found to spray arm. Unit is level, not tipped forward.Ordering tub, spray arm and door gasket.Cs understands that tub will come directly to him and he will call us when it does, then we will schedule 2x time ; ordrng 1 W10909756 (Tub assy) and 1 WPW10491331 (Spray arm) and 1 W11252794 (Door seal) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT01

Near Franklin, MA 02038

Aimee Z.

Job Details: 04/18/2024

Found the rubber piece on the end of the drain in the drain pan clogged. Which caused the drain to freezeRemoved and cleaned snipped a v out to prevent the drain from freezing Complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 04/18/2024

Dryer not drying cloths. Vent full of water. Customer must clear vent.

We serviced a

WHIRLPOOL WALL OVEN

Model WOS52ES4MZ00

Near New Britain, CT 06053

Ruben C.

Job Details: 04/18/2024

7738918287 checked unit called techline can not go through diagnostics ui error code per techline order ui and control ; ordrng 1 W11594228 (Console) and 1 W11594418 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Newington, CT 06111

Ruben C.

Job Details: 04/18/2024

Checked unit would not go into diagnostics goes directly to done ordering control and harness; ordrng 1 W11643701 (Lower harness) and 1 W11513246 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB4

Near Newington, CT 06111

Ruben C.

Job Details: 04/18/2024

Checked unit heating normally cust is not using jetdry advised cust to use jet dry and run hot water at sink took pic of unit has dent in front bottom cust bought it dented charged cust for service charge; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near Farmington, CT 06032

Ruben C.

Job Details: 04/18/2024

Cust complaint is top dishes not getting clean good enough replaced wash motor tested operation normal have advised cust to run hot water at sink before using dishwasher

We serviced a

WHIRLPOOL RANGE

Model MER6600FZ2

Near Avon, CT 06001

Ruben C.

Job Details: 04/18/2024

Checked unit found element is ok normal reading does get red hot but shuts down too soon in broil ordering control and sensor; ordrng 1 WPW10181986 (Sensor) and 1 W11092468 (Control black)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH1163XVS

Near Fort Mill, SC 29715

Mitch H.

Job Details: 04/18/2024

Checked and found turntable constantly turning. Will not turn off. Relay on control stuck. Will need control and motor. Quoted customer for repair and saved estimate. Customer declined repair. Collected total of $254 ton cc for both tickets.

We serviced a

WHIRLPOOL DRYER

Model WED97HEDBD0

Near Charlotte, NC 28277

Mitch H.

Job Details: 04/18/2024

"Removed and replaced main control board. Turned breaker back on. Tested dryer, all components operating properly. Dryer is showing and L2 error. Low incoming voltage. Cord and all connections checked good. Advised customer that he should have outlet, breaker and wiring checked to determine source of voltage drop."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Charlotte, NC 28277

Mitch H.

Job Details: 04/18/2024

Removed and replaced heater. Tested dishwasher and checked for leaks. All functions operating properly and no leaks.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Waxhaw, NC 28173

Mitch H.

Job Details: 04/18/2024

"Disassembled washer. Removed and replaced gear case, clutch, slider, stator, rotor, wash plate and related parts. Reassembled, ran DLMS calibration and diagnostic test cycle. All components and functions tested good and operating properly.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10752187 AGITATOR SCREW"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Waxhaw, NC 28173

Mitch H.

Job Details: 04/18/2024

Checked and tested microwave. Found rattling noise coming from cooling fan. Will need fan replaced. Checked part availability and scheduled return for 4/23 AM.; ordrng 1 W11344874 (Fan)

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Waterbury, CT 06708

Jimmy R.

Job Details: 04/18/2024

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Waterbury, CT 06706

Jimmy R.

Job Details: 04/18/2024

"Ran washer threw a diagnostics cycle and found error F9e1 long drain let unit run a self test and found water just trickling out of drain hose, pulled unit forward to checked drain and found hose had gotten crimped in half causing water to not drain out, found hose to long and never got cut to sit flush against unit this caused issue. Fixed drain hose and recalibrated unit all operations now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Springfield, MA 01108

Gary V.

Job Details: 04/18/2024

Inspected and found icemaker not cycling. installed new icemaker and cycled tested fine. Please allow 24 hours for ice production.; used 1 W11546935 (ICEMAKER) from stock

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Springfield, MA 01109

Gary V.

Job Details: 04/18/2024

Called and Customer did not have sales receipt showing in warranty and will call in when he gets it.; saved tckt

We serviced a

LG REFRIGERATOR

Model LFC20760SW/01

Near Springfield, MA 01107

Gary V.

Job Details: 04/18/2024

"Installed new fan assy and cycled on, unit started cooling,please allow 24 hours for temps to regulate."

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Norwich, CT 06360

Amanda R.

Job Details: 04/18/2024

Idler pulley bearing squealing replaced pulley tested sounds normal ; used 1 279640 (IDLER PULLEY) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Canterbury, CT 06331

Amanda R.

Job Details: 04/18/2024

Blue wire broken going to drain pump fixed wiring ordering harness ; rqstng P&A on 1 W11590868 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Plainfield, CT 06374

Amanda R.

Job Details: 04/18/2024

"F7e6 F7e1 repacked shifter tried starting went straight to done replaced capacitor capacitor tested starting normally ; used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Windsor Locks, CT 06096

Mike K.

Job Details: 04/18/2024

"Unit is under 1yr wp warranty per service bench.Complaint of knocking , loud noises during spin. Ran a drain and spin cycle and spun out fine. No errors in history. Ran diagnostic cycle fine.Suspension tests fine.. not was not level front to back, corrected.Tested with load of clothes. Ran quick wash to get wet, cancelled and drained, ran drain and spin cycle set spin to fast. Explained balanced loads, was a small load and had to balance out, once rebalanced the load it spun out fine."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 04/18/2024

"Found power to spark module ,not sparking back right.Other burners working fine Ordering new spark module and switches and burner head with igniter ; ordrng 1 W11590249 (Spark module) and and 1 W11620549 (Switches)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Worcester, MA 01605

Aimee Z.

Job Details: 04/18/2024

Installed new lid lock ran calibration and spin cycle is locking up now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near Chicopee, MA 01020

Gary V.

Job Details: 04/18/2024

"Inspected and found drain tube became dislodged, reinserted and adjusted and tightened, tested fine."

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