Service History 206 - Advantage Appliance Repair

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Killingly, CT 06241

Amanda R.

Job Details: 10/26/2023

Replaced control and console ran drain and spin operation normal

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Hampton, CT 06247

Amanda R.

Job Details: 10/26/2023

Ran a quick cycle and then two sensor cycles and on the Third cycle it threw a F8e4 error water in drip pan cleaned out started a normal cycle leveled unit if continues would need unit ran continuously the day we return to find leak

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Canterbury, CT 06331

Amanda R.

Job Details: 10/26/2023

The shaft for timer broken needs new timer and knob ; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)

We serviced a

SAMSUNG WASHER

Model WF45B6300AC/US01

Near Canterbury, CT 06331

Amanda R.

Job Details: 10/26/2023

Unit is in first year warranty wasnt dispatched correctly

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW1

Near Vernon, CT 06066

Jeremy B.

Job Details: 10/26/2023

Received wrong bellow will reorder. Installed new dispenser. Will install control and bellow in return trip. ; rqstng P&A on 1 W11318722 (Bellow)

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Vernon, CT 06066

Jeremy B.

Job Details: 10/26/2023

Customers complaint is oven not heating properly and cooktop taking too long to boil. Tested and found all elements including bake and broil cycling properly. Calibrated oven to operate 15degrees hotter showed customer how to calibrate all checks on. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near East Hartford, CT 06118

Jeremy B.

Job Details: 10/26/2023

Washer goes to done after pressing start. Found leaky capacitor replaced and tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model GHW9400PL0

Near Franklin, MA 02038

Aimee Z.

Job Details: 10/26/2023

Hot valve leaks ; ordrng 1 WP8181694 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Waterbury, CT 06710

Jimmy R.

Job Details: 10/26/2023

Installed new cntrl and forced unit into a defrost cycle checked heater and unit is now defrosting and all operations are working to specs

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Rock Hill, SC 29732

Jonathan J.

Job Details: 10/26/2023

Complaint have to turn water off to washer after every use had a plumber in who replaced valve behind washer still filling tub full of water unless cold valve is turned off at house supply. I found complaint true I replaced valve assembly tested operation no further leaking ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

We serviced a

JENN-AIR WALL OVEN

Model PRG3610LP

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 10/26/2023

Customers complaint it oven has a gas smell. Found door hinges broken and door not closing properly and weak igniter. Door hinges not available and customer doesnt say to invest the money to fix igniter.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 10/26/2023

Dishwasher not powering on. Tested supply power and found 48hrs at hot and neutral but 120from hot to ground. Customer must resolve power problems to continue troubleshooting.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS00

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/26/2023

Installed new control and evap cover. The door closer for right side door broken. Customer will replace. ; dspstn on spec-tagged invntry: 1 W11167902 EVAP COVER and 1 W11333076 CNTRL-ELEC

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Granby, MA 01033

Chris B.

Job Details: 10/26/2023

Complaint that the unit is not draining out correctly and clothes are not that wrung out at the end of the cycle. Found that in the preferred cycled was in the lowest speed setting. Ran two diagnostic cycles and unit working normal. Found no issues with the washer.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Granby, MA 01033

Chris B.

Job Details: 10/26/2023

Complaint that the gasket on the fresh food section is not set well. Readjusted the door gasket on all corners and door sealing properly now.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Belchertown, MA 01007

Chris B.

Job Details: 10/26/2023

Complaint that the unit has many rust spots and the clear finish is pealing off. Will order parts for a return visit. Customer mentioned that Thursdays are the best day to set a return date. Mentioned to the customer that door parts will be evaluated by Whirlpool for approval.; ordrng 1 W11559689 (Inner Door Panel) and 1 W11461682 (Outer Door Panel)

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Springfield, MA 01119

Chris B.

Job Details: 10/26/2023

Replaced part and unit running normal. Knob holding good to the timer.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Clover, SC 29710

Mitch H.

Job Details: 10/26/2023

"Tested and ran diagnostics. Found no stored error codes. Started cycle, motor will start but does not run properly, not pumping correctly. Ordering pump/motor and control. Pump/motor on back order. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11613570 (Pump/motor) and 1 W11637581 (Control)"

We serviced a

WHIRLPOOL WASHER

Model MHW8200FW0

Near Hartford, CT 06105

Chuck M.

Job Details: 10/26/2023

"Customer complaint is that rinse cycle is not working. Ran diagnostics and found error codes F1e1 ACU error. F8e3 overflow condition. F5e2 door lock error. Ran automatic test cycle washer fills, wash, but does not go into spin cycle. Motor control circuit failure. Ordered ACU and additional tech. Washer stacked. ; ordrng 1 W11201292 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near New Britain, CT 06053

Chuck M.

Job Details: 10/26/2023

Customer complaint is that refrigerator is not cooling. Inspected and found evaporator fan shutting off intermittently. Pressed against evaporator cover lightly and fan would stop. Replaced fan motor and it is running properly. ; used 1 WP2315539 (EVAP MOTOR) from stock

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Clover, SC 29710

Mitch H.

Job Details: 10/26/2023

"Checked and found dryer heating and cycling normally. Customer says dryer intermittently makes a noise when running. Tested and checked all rollers and idler, no issues found. Checked and ensured all screws mounting dryer cabinet and back were tight. Found one heat shield with insulating material out of place. Repositioned and secured insulation. Dryer operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Springfield, MA 01119

Chris B.

Job Details: 10/26/2023

Replaced part and unit running normal. Mentioned to the customer to keep an eye on the cooling for the next few days. ; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Walpole, MA 02081

Aimee Z.

Job Details: 10/26/2023

"Other company there and never came backChecked error codes found a F2 e1 did key pad test all working F5e1 door switch , latch is sloppyAlso needs a heater broken Seen drips from drain hose; ordrng 1 W10703867 (Heater element) and 1 WPW10545278 (Drain) and 1 8269144A (Drain hose) and 1 WPW10653840 (Latch)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Bristol, CT 06010

Ruben C.

Job Details: 10/26/2023

Checked unit ran diagnostics no error cods in memory could not duplicate any abnormal sound put 4 towels in for a load no abnormal sound if issues continues have advised cust to take video with audio

We serviced a

SAMSUNG DRYER

Model DVE45T6000/A3

Near Bristol, CT 06010

Ruben C.

Job Details: 10/26/2023

Replaced thermistor and encoder tested operation normal ran cycle normal heating normally

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Prospect, CT 06712

Jimmy R.

Job Details: 10/26/2023

"Ran washer and found tub full of water and unit locked tried running a drain and water would just trickle out if drain hose, checked drain screen and found clear lowered drain hose so unit would syphon out rest of water. Checked drain pump and found impeller bad not allowing water to pump out, replaced drain pump assembly and ran unit threw a wash and spin, all operations are now working to proper specs ; used 1 W11458345 (DRAIN PUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 10/26/2023

"Tested unit and found washer not spinning out, ran diagnostics and found no errors ran a self wash cycle and unit would not wash tub would just move back and forth never washing. Checked motor and found actuator broken not shifting and belt bad making squealing noises, replaced faulty actuator and belt recalibrated unit and machine is now washing and working to specs ; used 1 W11239857 (Belt), and 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Enfield, CT 06082

Gary V.

Job Details: 10/26/2023

"Inspected and found upper rack adjusters broken, quoted and she will call if wants repaired."

We serviced a

MAYTAG DRYER

Model MGDB765FW0

Near Foxborough, MA 02035

Aimee Z.

Job Details: 10/26/2023

"Cust had vent cleanInstalled igniter, coils, and harness Tested heat good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Avon, CT 06001

Gary V.

Job Details: 10/26/2023

"Installed new compressor and ran vacuum, no leaks detected, recharged system and cycled, frost pattern developed. Unit started cooling, Please allow 12-24 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 W11504416 COUPLER 8.5/6 NR MS 00"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bristol, CT 06010

Ruben C.

Job Details: 10/26/2023

Checked unit found harness on timer motor disconnected cuasing timer to stay in one position reinstalled harness tested normal left timer with cust; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Woodbury, CT 06798

Jimmy R.

Job Details: 10/26/2023

"Checked over unit and found dryer not heating checked voltage to terminal block and found 240v acrossed and 120 on each leg ohmed out thermistors and found white thermal cut off bad, replaced and found venting full of water due to crushed. Cleaned out venting and ran dryer, unit is now heating and operating to factory specs ; used 1 WP3392519 (Thermal fuse) from stock"

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Amherst, MA 01002

Chris B.

Job Details: 10/26/2023

Complaint that the dryer is making noises while tumbling. Found excess lint in the blower. Quoted for minor repairs. Cleared out all the lint and unit running normal. Collected for minor repairs. Found no issues afterwards.

We serviced a

MAYTAG REFRIGERATOR

Model MSD2456GEW

Near Windsor, CT 06095

Gary V.

Job Details: 10/26/2023

"Inspected and found drain tube frozen over and clogged, cleared drain tube and ran water thru, tested fine now."

We serviced a

GE RANGE

Model JBP67W0D2WW

Near Putnam, CT 06260

Gary V.

Job Details: 10/26/2023

"Inspected and found bake element getting 240v but bake element is open, will order part and return. Balance due $265.87; ordrng 1 WB44T10010 (Bake element)"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Amherst, MA 01002

Chris B.

Job Details: 10/26/2023

Complaint that the unit will start a cycle without the use of coins. Found unit wouldnt enter diagnostics mode. Call Randy in the office and we ran through disconnected all connections to the board left power on and still no response to diagnostic. Will order parts for a return visit.; ordrng 1 W11368855 (Control Board) and 1 WPW10491734 (Coin Interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Wrentham, MA 02093

Aimee Z.

Job Details: 10/26/2023

Installed gasket and ice maker and tested complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Bristol, CT 06010

Ruben C.

Job Details: 10/26/2023

Checked unit found flap for ice is not opening trying open but getting stuck ordering seperator assy; ordrng 1 WPW10353552 (Seperator assy)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS13

Near Amherst, MA 01002

Chris B.

Job Details: 10/26/2023

Complaint that the gasket on the doors are torn apart and theres rust burns on the center piece. Found all gaskets needs replacing and the mullion heater. Will order parts for a return visit. ; rqstng P&A on 1 WP12722803AP (Mullion Heater Support) and 1 W10571967 (Gasket Freezer)

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS09

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/26/2023

Complaint microwave caught fire 7737650320 file number non repairable per whirlpool. Liner scored may be able to touch up and repair with paint new player and plastics whirlpool decided against any type of repair. have the customer contact Safety team and reference S/R# 7737650320 Safety number is 1(866)550-5136

We serviced a

GE REFRIGERATOR

Model GSS25WGTICC

Near Chicopee, MA 01020

Roger R.

Job Details: 10/26/2023

Installed new ice maker. ALLOW 24 HOURS FOR ICE PRODUCTION TO RETURN.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS0

Near Newington, CT 06111

Chuck M.

Job Details: 10/26/2023

Customer complaint is that microwave was sparking. Inspected and found food splatter throughout microwave. Ran microwave with a cup of water multiple times and no sparking present. Checked high voltage components and all checked ok. Advised customer to clean interior of microwave.

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ07

Near Chicopee, MA 01020

Roger R.

Job Details: 10/26/2023

Customer declined repairs and refused to pay trip charge as they were led to believe that the repair would be more responsibly priced. Unable to collect trip charge no work done.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, NC 28278

Ryan S.

Job Details: 10/26/2023

"Customer complained unit not making ice, started masking ice again yesterday . Icemaker was full of ice and cycled. Found separator was slightly open , found ice chute separator was not closing all the way after use. Ordering new separator. Will keep icemaker for return call. Scheduled return call for 11-1 -23pm. ; ordrng 1 W11423781 (Separator chute), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Tolland, CT 06084

Jeremy B.

Job Details: 10/26/2023

Washer giving f0e7 checked slider and its fine. Found a large amount of coins under wash plate. Removed and found water valve broken at solenoid. Replaced and tested all checks ok. ; used 1 W11165546 (VALVE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Rock Hill, SC 29732

Mitch H.

Job Details: 10/26/2023

Removed and replaced refrigerator door gasket. Used heat gun to mold gasket and ensure proper seal all around door.

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Hartford, CT 06112

Chuck M.

Job Details: 10/26/2023

Customer complaint is that dryer is not spinning. Inspected and found motor is getting voltage but not running. Ordered motor. ; ordrng 1 W11209428 (motor-drve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Mansfield, CT 06226

Amanda R.

Job Details: 10/26/2023

Wires broken at bottom of door ice maker not working quoted for freezer stainless door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Rock Hill, SC 29732

Mitch H.

Job Details: 10/26/2023

"Tested and attempted to run diagnostics on ice maker. Board would not enter and run tests. Customer says ice maker only works intermittently. Ordering dispenser control. Checked part availability, office will call to schedule return visit when part arrives.; ordrng 1 W11518204 (Dispenser control), dspstn on spec-tagged invntry: 1 W10873791 ICE MAKER and 1 WPW10179146 VALVE"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 10/26/2023

"Entered diagnostics, no stored error codes. Ran component tests and full diagnostics cycle. No issues or unusual noises found. Customer put clothes in and started cycle, washer makes squeaking sound. Inspected and found that noise is coming from area where washer is mounted to pedestal. Advised customer that this would be an installation issue and that washer is operating properly and as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Hartford, CT 06106

Chuck M.

Job Details: 10/26/2023

Replaced ice maker and advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near West Hartford, CT 06117

Chuck M.

Job Details: 10/26/2023

Customer complaint is that dryer was noisy. Found rollers and idler seized and 1 roller off the shaft. Replaced repair kit and tested. Dryer checked ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Willington, CT 06279

Amanda R.

Job Details: 10/26/2023

Installed bellow tested operation normal

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Charlotte, NC 28216

Robert A.

Job Details: 10/26/2023

"Cx complaint that the oven is leaking gas. I inspected the unit to confirm the complaint. I found no error codes. The cooktop burners work fine, but the oven does not ignite at all. The ignitor glows but no flame. I checked continuity of the harness, from Th ignitor connector to the valve there is not continuity (red wire). The unit needs a new harness, Im ordering the ignitor and harness to resolve the issue.; ordrng 1 W11628776 (Main harness) and 1 W11176454 (Ignitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near West Hartford, CT 06117

Chuck M.

Job Details: 10/26/2023

Customer complaint is that refrigerator was not cooling. Inspected and found evaporator covered with ice. Cleared ice and attempted defrost in diagnostics. Defrost did not work. Ordered heater and control. ; ordrng 1 W11650662 (Heater) and 1 W11558182 (Control)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFC2353AF0

Near Wrentham, MA 02093

Aimee Z.

Job Details: 10/26/2023

Installed new switch to paddle cleaned paddle and replaced touch pad.Light all working and Cntrl going to sleep.Tested water stops

We serviced a

SAMSUNG WASHER

Model WA45T3200AW/A4

Near Franklin, MA 02038

Aimee Z.

Job Details: 10/26/2023

Installing valve and cap and tested water an spin.

We serviced a

LG DRYER

Model DLE3733W

Near Southwick, MA 01077

Mike K.

Job Details: 10/26/2023

"Unit not heating open high limit thermostat.Replaced hi limit and operating thermostat.Ran cycle and heating properly.Advised to regularly clean vent.; ordrng 1 6931EL3003D (Thermostat) and 1 6931EL3001E (Thermostat), used 1 6931EL3003D, and 1 6931EL3001E from stock"

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Waterbury, CT 06705

Jimmy R.

Job Details: 10/26/2023

"Checked over unit and found oven has no display and nothing would operate, checked power and found terminal block had broke off and red power wire had come loose and stuck to cabinet causing breaker to keep tripping and no power to stove. Replaced faulty terminal block and secured power cord heated oven to 350 and burners all operations are now working to specs ; used 1 WPW10245259 (TERMINAL BLOCK) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Waterbury, CT 06710

Jimmy R.

Job Details: 10/26/2023

"Checked over washer and found when customer would set unit to a delicate cycle it would never spin clothes out it would leave them soaked when complete, checked for errors and no codes in unit let machine run threw step 12 of diagnostics and unit went threw properly. Ran a delicate cycle and noticed the spin speed was set to off leaving machine with no spin, adjusted spin speed to max and let the cycle run. Checked for spinning and machine ramped right up in the delicate cycle and completed properly, advised customer on when selecting a low spin speed the last blue led is off not low when setting it set it she needs to set it one higher for a spin to work; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Sutton, MA 01590

Angel R.

Job Details: 10/25/2023

"Ran a full rinse and spin and found absolutely no water. Fill valve is not leaking, pump ok as well, drain hose ok tub is not cracked. Will order new fill valve as customer is on well water and current one is a bit clogged also a new inner drain tube as a precaution. ; rqstng P&A on 1 W11210459 (valve) and 1 W10899966 (tub to pump hose)"

We serviced a

KENMORE WASHER

Model 110.31312020

Near Monson, MA 01057

Roger R.

Job Details: 10/25/2023

"Found unit not switching from agitate to spin. The actuator chatters when trying to change modes. Replaced with a new actuator and unit working properly now. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Newington, CT 06111

Chuck M.

Job Details: 10/25/2023

Customer complaint is that upper rack adjuster was broken. Replaced from T/S and tested. Showed customer it works. ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

SAMSUNG DRYER

Model WF50BG8300V

Near Blackstone, MA 01504

Aimee Z.

Job Details: 10/25/2023

Samsung sent a motor completePart DC93-00101NInstalled and tested complete

We serviced a

WHIRLPOOL DRYER

Model WED8300SW2

Near West Springfield, MA 01089

Mike K.

Job Details: 10/25/2023

"Getting f1error. Will not start cycle,until lugged/plugged and same. Reseated connections on control and same. Control communication error. Control nla."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Clover, SC 29710

Mitch H.

Job Details: 10/25/2023

"Tested and found ice maker stuck in harvest, would not return to home position. Replaced ice maker, tested, cycled properly. Tested valve, activated and filled correctly. ; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Somers, CT 06071

Gary V.

Job Details: 10/25/2023

"Installed new acu and cycled to temp, tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Enfield, CT 06082

Gary V.

Job Details: 10/25/2023

"Installed new water inlet port and cycled, tested fine."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Bristol, CT 06010

Ruben C.

Job Details: 10/25/2023

Replaced control and ui tested operation normal ran diagnostics normal ran component test normal

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBSR

Near Farmington, CT 06032

Ruben C.

Job Details: 10/25/2023

Replaced both freezer slides tested operation normal freezer door closing normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Fort Mill, SC 29707

Mitch H.

Job Details: 10/25/2023

"Found refrigerator completely dead. Cycled power, refrigerator came back on and operating. Found water in cavity below pantry control. Requesting P&A for pantry control, harness and main control. Checked part availability and scheduled return visit for 10/28 pm; rqstng P&A on 1 WPW10769076 (Pantry control) and 1 W11170612 (Harness) and 1 WPW10675033 (Control)"

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Willington, CT 06279

Amanda R.

Job Details: 10/25/2023

F0e5 f2e1 going off balance suspension too bouncy start button dosent work on console ; ordrng 1 W11130359 (Suspension) and 1 W11135391 (Console)

We serviced a

AMANA DISHWASHER

Model ADB1400AMW0

Near Newington, CT 06111

Chuck M.

Job Details: 10/25/2023

Customer complaint is that dishwasher is ash not responding. Checked and found no voltage. Customer reset breaker and voltage is present. Ran diagnostics and got no error codes. Automatic test cycle ran successfully. Dishwasher checked ok.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Monroe, NC 28112

Jonathan J.

Job Details: 10/25/2023

Complaint Washer machine will get stuck at 26 to 25 minutes on quick wash will spin for over 4 to 5 hours with drain pump running. Drain pump is extremely loud ever since last company was here. I found control board error codes. F1e1 f1e2 f2e1 f3e2 f6e1 f0e3 I am ordering a new control board and user interface based on error codes and fault history. I cleared all error codes. Performed a quick wash cycle. Verified error codes in quick wash reoccurred along with F1 E1. And F2 E1 error codes in fault history after quickwash quickwash would never progress past 25 minutes hung up with no clothes in washing machine. Nothing is rubbing no Gearcase or lower end issues found at this time. ; ordrng 1 W11478526 (Ui) and 1 W11419171 (Control)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Chaplin, CT 06235

Jeremy B.

Job Details: 10/25/2023

Washer goes straight to fine after pressing start. Found leaky capacitor. Replaced and ran self test all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Tolland, CT 06084

Jeremy B.

Job Details: 10/25/2023

Installed new freezer door. Set to recommended temps. Cycled power off for a few mins. Please allow 24 hrs for temps and ice production.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near East Windsor, CT 06016

Jeremy B.

Job Details: 10/25/2023

Ice build up on freezer coil causing noise and poor cooling. Thawed ice and found loose connector at defrost heater. Repaired all checks ok.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Vernon, CT 06066

Jeremy B.

Job Details: 10/25/2023

Installed new hub and gearcase ran calibration then self test. Customer water supply valve leaking.

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Sutton, MA 01590

Angel R.

Job Details: 10/25/2023

"W10556232 service pointer in regards to this model. Replaced induction element same issue persists F12 error code. checked fuse and ok. Induction module is no longer available per tribles. Needs more work, Mike is making a call to trade care. ; rqstng P&A on 1 WPW10237005 (gaskt-cktp) and 1 W10607546 (module)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, NC 28214

Robert A.

Job Details: 10/25/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near Charlotte, NC 28216

Robert A.

Job Details: 10/25/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS26L3AF5

Near West Springfield, MA 01089

Mike K.

Job Details: 10/25/2023

"Address is 76, not 78.Cs complaint that unit had been not cooling and making noise. Had recorded noise and sound like fan obstructed. Fan running and unit cooling fine on arrival. Removed evap cover and full frost pattern, a couple sizable blocks of ice on top of evap, sign of previous issue, but all is functioning properly now. Possible door had not been closed and unit frosted over and has now caught back up through defrost cycles. Doors are sealing fine. If reoccurs order control, evap fan and harness."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Millbury, MA 01527

Angel R.

Job Details: 10/25/2023

"Thermistor was in the wrong spot, placed in proper location and ohmed out heater that was ok as well. Steamed out evap, tested ok."

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Millbury, MA 01527

Angel R.

Job Details: 10/25/2023

"Found capacitor leaking, installed new one from TS. Tested ok. Purchase receipt was provided.; used 1 W11395618 ( CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL DRYER

Model MED6230HW1

Near Worcester, MA 01609

Angel R.

Job Details: 10/25/2023

"Found thermal fuse blown, replaced with TS. Tested ok.; used 1 WP3392519 ( ) from stock"

We serviced a

SAMSUNG REFRIGERATOR

Model RF263TEAEWW

Near Milford, MA 01757

Aimee Z.

Job Details: 10/25/2023

"Found frozen tower steamed as much as I could .Called spoke to Tech line said to replace Tower, thermistor, and advise to do drain heater .Cust will advise"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near West Springfield, MA 01089

Mike K.

Job Details: 10/25/2023

"Under 1yr wp warranty per service bench. F8e4.Water in overflow. Explained to cs about dish placement large pan right in front on bottom rack, removed. Cleared overflow and dried. Ran normal cycle and saw no leaking. Unit is also tipped forward., corrected. Explained if any thing want it slightly tipped back."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 10/25/2023

Customer complained unit was leaking from front. Ran unit with front panel off. Found it was leaning forward a bit and leveled unit. Informed customer unit will also leak of unit has too many Suds while running. Found water level switch good. Replaced door gasket from ts. Informed customer to check for suds if unit starts leaking again but no leaks detected. Verified proper operation. ; used 1 W11498831 (GASKET) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Charlotte, NC 28205

Jeff L.

Job Details: 10/25/2023

Replaced icemaker unit Randy checked OKCall complete; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near West Hartford, CT 06110

Chuck M.

Job Details: 10/25/2023

Customer complaint is that refrigerator was not cooling. Inspected and found evaporator fan blocked with ice. Cleared ice and evaporator fan motor is running but it is very weak. Unit needs evaporator fan motor. Customer said RAC is bringing them another refrigerator and taking this one tomorrow.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Enfield, CT 06082

Gary V.

Job Details: 10/25/2023

"Inspected and found frame of tub not leveled to cabinet, leveled and adjusted frame of tub and unit now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Charlotte, NC 28216

Robert A.

Job Details: 10/25/2023

"Cx complaint that the unit is not cooling well. I inspected the unit to confirm the complaint. I found the unit is decently cooling at the moment with good temps 43/2. I checked the evap and found the RC evap frozen. I tested the fans, both worked. I tested the damper, it had troubles cycling. The unit needs a new RC harness to replace the thermistor. I quoted the cx for the repair and collected the payment in full by CC. Im ordering the parts for the return visit.; ordrng 1 W11033168 (RC evap harness) and 1 WPW10389152 (Gasket) and 1 WPW10248595 (Damper door)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near West Hartford, CT 06117

Chuck M.

Job Details: 10/25/2023

Installed motor and blower wheel. Tested and showed customer it works. ; dspstn on spec-tagged invntry: 1 279787 MOTOR

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Charlotte, NC 28269

Robert A.

Job Details: 10/25/2023

"Cx complaint that the oven is not working. I inspected the unit to confirm the complaint. I found the unit was in demo mode, I disabled demo mode in the settings and tested the cooktop and oven. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Charlotte, NC 28208

Robert A.

Job Details: 10/25/2023

"Cx complaint that the unit shaking aggressively. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed but I did notice heavy vibration. I checked under the unit and found the RF leveling leg came out of place, I corrected the leveling leg position and tested the unit for the cx. A piece of the water valve has separated, the valve needs to be replaced to resolve the issue. Im ordering the part for the return visit.; used 1 W11038689 (VALVE) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW0

Near Wales, MA 01081

Amanda R.

Job Details: 10/25/2023

The control is shorted cant enter diagnostics wont start at all unless unplugged the sensing light comes on but wont fill or advance

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Charlotte, NC 28205

Jeff L.

Job Details: 10/25/2023

Replace Parts ordered unit ran and checked OKComplete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL05

Near Charlotte, NC 28270

Jeff L.

Job Details: 10/25/2023

Replace Parts unit ran and checked OK removed all files from refrigerator. Unit ran and checked ok; dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL

We serviced a

WHIRLPOOL GAS DRYER

Model WGD7500GW0

Near Franklin, MA 02038

Aimee Z.

Job Details: 10/25/2023

Installed door switch and tested complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Charlotte, NC 28208

Robert A.

Job Details: 10/25/2023

Cx complaint that the unit is not filling with enough water when she washes sheets. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I suggested to the cx to run bulky items cycles with max water level for the highest water setting for this unit. As well as pressing garments to the bottom giving them a better chance to be fully submerged in the water when it fills. The unit is working as designed.

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