We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Worcester, Massachusetts 01609
Glenn
Job Details:
12/04/2024
"F6E1 communication, error code, and overlay not sticking to the console, which allowed moisture to get into the user interface, causing failure order parts ; ordrng 1 W11109176 (Control panel) and 1 W11460962 (User interface) and 1 W11506011 (Control board)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ06
Near Charlotte, North Carolina 28278
Clinton
Job Details:
12/04/2024
Replaced control board unit is working properly at this time no issues
We serviced a
WHIIRLPOOL DRYER
Model MED7600AYW
Near Tega Cay, South Carolina 29708
Clinton
Job Details:
12/04/2024
Replaced heating element from truck stock unit had failed heater after repair unit heating correctly ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near York, South Carolina 29745
Mitch H.
Job Details:
12/04/2024
"Tested and found pump/motor not starting. Entered diagnostics, found F4E3 motor error. Ordering pump/motor. Checked part availability and scheduled return for 12/11 PM ; ordrng 1 W11613570 (Pump/motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, North Carolina 28227
Caleb
Job Details:
12/04/2024
Replaced control. Ran calibration via diagnostics.ran automatic test mode. No issues. Unit tests fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Charlotte, North Carolina 28203
Caleb
Job Details:
12/04/2024
"Damper motor defective, ran diagnostics in step 3, damper door stuck closed, receives 115v from control just not moving like last time. Unit needs new damper motor.; ordrng 1 W10479155 (Damper motor)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/04/2024
"Tried to install parts ordered and found that tub is seized on to gearcase. Tried everything to get gearcase out but would not budge. Need inner and outer tub along with other parts for repair.; ordrng 1 W11178224 (Basket) and 1 W11551646 (Spanner) and 1 W11219115 (Outer tub), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11449840 GEARCASE , and 1 W11550891 AGITATOR"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Worcester, Massachusetts 01605
Glenn
Job Details:
12/04/2024
Installed part door seal tested all ok instructed customer on dryer vent blockage causing long dry times which needs to be cleaned and to allow the door seal adhesive to dryer for a couple hours before using the dryer ; used 1 WPY055980 (HI TEMP ADHESIVE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Worcester, Massachusetts 01605
Glenn
Job Details:
12/04/2024
Ice maker is making a loud bang noise when harvesting ice and it will not stop making ice it over flows the ice bin order part ice maker assembly ; ordrng 1 W11087463 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
12/04/2024
Complaint that the dishwasher is not washing correctly. Found error code F4E3. But right during the diagnostic cycle found heavy rodent issues on the bottom. Unit cannot be serviced due to this problem.
We serviced a
GE RANGE
Model PB975ST1SS
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
12/04/2024
"Rf burner not heating, indicator light stays on. Found tip of sensor popped off, burnt and was able to verify voltage coming to each branch of element and to supply side of sensor, from testing that could be done it looks like switch is working.Quoted for element/ labor.; ordrng 1 WB30T10126 (Rf triple burner element)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ5
Near York, South Carolina 29745
Mitch H.
Job Details:
12/04/2024
Tested and found F1E0 error. Oven bake burner lights but goes out. Ordering control and sensor.; ordrng 1 W10833885 (Sensor) and 1 W11620570 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Charlotte, North Carolina 28217
Caleb
Job Details:
12/04/2024
"Unit checks fine at this time, no evidence of beeping or sound coming from fridge. Informed customer that if there is an owner outage or the doors are left open then the unit will beep."
We serviced a
SAMSUNG VENT HOOD
Model NK30K7000WS/A2
Near East Longmeadow, Massachusetts 01028
Jorden
Job Details:
12/04/2024
"Arrived and installed LED lamps, tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Springfield, Massachusetts 01108
Jorden
Job Details:
12/04/2024
"Arrived and installed front panel, tested fine.Found W11406198 sight cap/plug was not supplied with the new panel, advised customer to contact manufacturer or distributor to get a new plug. Provided customer with the part number."
We serviced a
SAMSUNG WASHER
Model WF45B6300AP/US
Near Springfield, Massachusetts 01109
Jorden
Job Details:
12/04/2024
"Arrived and found UI receiving 12vdc but no response of any kid. Verified outlet in properly grounding and polarity, just needs UI assembly. Cannot find part number for correct part, parts department to order parts under p/a. ; rqstng P&A on 1 102938 (UI digitals)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, Massachusetts 01129
Jorden
Job Details:
12/04/2024
"Arrived and found FZ cold but not freezing and FF not cooling. Verified damper opens and closes, found FZ evap frozen over due to defrost heater moles connector disconnected just enough to break continuity. Reattached and verified heater functions. Manually defrosted evap and adjusted position of wires to not allow this to happen again. Ordering defrost components under p/a to return and ensure successful repair. ; rqstng P&A on 1 W11650660 (Defrost components)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
12/04/2024
"Installed new fan motor and blade, cycled and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near York, South Carolina 29745
Mitch H.
Job Details:
12/04/2024
"Turned water off at wall valve l removed ice maker assembly. Replaced ice maker, damper and water valve. Reassembled, tested ice maker, cycled and filled correctly. Water valve and damper operating properly and quietly."
We serviced a
KITCHENAID MICROWAVE
Model KMCS324RPS00
Near Shrewsbury, Massachusetts 01545
Glenn
Job Details:
12/04/2024
Uninstalled microwave as the door would not open found the lever thats opens the door was not mount on the control panel mount lever tested all ok reinstalled microwave again tested all ok
We serviced a
LG DRYER
Model DLEX3700V
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
12/04/2024
Ran dryer and found unit heating up but would not dry clothes customer had to run it a few times. Tested heater and it is fully coming on and cycling off checked air flow and found lint trap on bottom blocked by lint causing slow air to get out removed and checked outside venting and cleaned found it block and not opening fully. Ran unit on a sensor and a timed cycle finding unit is heating and running normally advised customer on leaving energy saver off this will help with higher heat.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
12/04/2024
"Tested oven and found no bake or broil coming on burners working properly, tested voltage to terminal block and found 120v on each leg 240 acrosed. Ran a bake cycle and no power from control to bake element same with broil control is faulty. Will order and return ; ordrng 1 W11594224 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
LG LAUNDRY CENTER
Model WM3555HVA
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/04/2024
"Complaint of unit leaking out front signs of dripping out front door. Ran cycle and current leak is leaking out front bottom, but not out door.Found tear in gasket. Quoted for gasket/labor. Accepted. Office to contact cs when parts come in to schedule returns paid in full via cc; ordrng 1 Mds66651603 (Boot)"
We serviced a
GE RANGE
Model JGBS30DEK3WW
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/04/2024
"Igniter wont light, verified 120vac coming to igniter. Quoted for igniter/labor. Accepted. Replaced igniter, mounting screws striped and would not come out so fit new igniter into old holder, ignited fine and preheated properly ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
GE RANGE
Model R WB2X9154
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/04/2024
"Oven not heating, open igniter. Quoted igniter/labor. Accepted. Replaced igniter and heating properly.; dspstn on spec-tagged invntry: 1 4342528 IGNITOR ROUND 2.5-3 AMP"
We serviced a
KENMORE WASHER
Model ="796.41022900"
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/04/2024
"Kenmore front load washer, cs says not draining, giving OS error. Drain trap is clear, ran rinse and spin cycle. Unit kept filling, over filling. Stopped cycle and unit unlocked, would flood out front f door opened. Pressure hose fine. Quoting for drain pump and pressure sensor, possibility of control, which is nla.Started cycle to lock and left unplugged and locked.Saved estimate and collected for service call only"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QKS00
Near Farmington, Connecticut 06085
Ruben C.
Job Details:
12/04/2024
7740461058 called techline per tech replacing door switched recomended parts no longer available
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Avon, Connecticut 06001
Ruben C.
Job Details:
12/04/2024
Checked unit found on front panel rusting near vent and on bottom where nameplate is have referred cust to whirpool cust care rust is not covered
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near West Hartford, Connecticut 06117
Ruben C.
Job Details:
12/04/2024
Checked unit found all burner valves are bent cuasing them to be off on knob ordering all burner valves cust is going to have unit accessable if he decides to get a second man he has been informed of 169.00 plus tax need to set for 2times; ordrng 1 W11381267 (Left front and left rear manifold) and 1 W11381269 (Center front and center rear manifold) and 1 W11378578 (Right front and right rear manifold)
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near West Hartford, Connecticut 06119
Ruben C.
Job Details:
12/04/2024
Replaced parts tested operation normal ran unit normal microwaving normally advised cust that unit is only being held by one bolt on left no bolt on right
We serviced a
LG WASHER
Model WT7150CW04
Near South Hadley, Massachusetts 01075
Chris B.
Job Details:
12/04/2024
Complaint that the washer is leaking water from the bottom front. Found small leak in the drainage but no leaks on the washer itself. No issues found with the washer. Collected trip fee.
We serviced a
WHIIRLPOOL RANGE
Model WFE715H0ES0
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
12/04/2024
"Tested unit and found oven would not heat up past 200 degrees, checked elements and found lower bake element would not come on. Removed lower oven panel and found bake element burnt up causing issue with heating. Will order new bake element and return ; ordrng 1 W10779716 (Element)"
We serviced a
FRIGIDAIRE FREEZER
Model FFFU13F2VW
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
12/04/2024
"Inspected and found compressor seized, causing no cool. Quoted and she going to buy a new unit."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Bellingham, Massachusetts 02019
Aimee Z.
Job Details:
12/04/2024
"Installed suspension rods old ones rusted Went to replace clutch, rotor and slider Washer is leaking sound absorber when removing the rotor Started to drip through seal and outer tub. Stopped put part back Needs Gearcase and washplate can only get bolt outWash plate rusted in.Needs Gearcase washplate Have concerns that wont be able to get spin basket out Finding a lot of rust in washer when checking for additional part. So ordering spin basket and outer tub.When leaving Cust said last time ran wash and wash re loud in spin; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10775188 (Washplate) and 1 W10909670 (Nut) and 1 W11219115 (Outer tub) and 1 W10811960 (Spin basket), dspstn on spec-tagged invntry: 1 W10734521 SLIDER , states that autho needed"
We serviced a
MAYTAG RANGE GAS
Model MGR8800FZ0
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
12/04/2024
Complaint that the oven would not cook properly. Found error code F3E0. Verified sensor measurements are normal. Wires are not damaged and burner cycling normal. Cleared out error code. Found no issues with the unit. Ran it with no error codes present. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
12/04/2024
"Cs thought it might be under warranty, was told it had a 5yr. Per service bench look up, it has a one year warranty and was purchased 2 years ago. Complaint of making loud noise at end of wash cycle. Completed diagnostic cycle with no abnormal noises until end of spin, as it was down speeding, loud grinding. Took off cam, actuator and all looks fine. After reassembly ran test 3 more times with no issue. Source not identified, but ran 3 times with no issue.With working after reseating cam/actuator, if reoccurs would replace those first with possible gear case or control issue, but all working now. Cs will test with load.Saved quote for cam/actuator and labor and would be first assumption if fails again."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Leicester, Massachusetts 01524
Lee
Job Details:
12/04/2024
"Customer states unit will not start cycle.Unable to duplicate issue, ran auto diagnostics test to completion, found no error codes, started a normal cycle, showed customer unit is working properly , went over use and care"
We serviced a
LG REFRIGERATOR
Model LRFWS2906V/02
Near West Brookfield, Massachusetts 01585
Lee
Job Details:
12/04/2024
"Installed part, tested okay"
We serviced a
WHIIRLPOOL REFRIGERATOR
Model .WRS325SDHZ08
Near Springfield, Massachusetts 01151
Chris B.
Job Details:
12/04/2024
Complaint that the refrigerator is making a rattle noise when called for water. Found bad water filter. Customer will have it replaced. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Sturbridge, Massachusetts 01566
Lee
Job Details:
12/04/2024
"Customer states unit wont agitate need to replace slider, returning tomorrow pm; schdld next appmnt for 12/5 THU PM"
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model gfe28gyncfs
Near Sturbridge, Massachusetts 01566
Lee
Job Details:
12/04/2024
"Found line frozen in door, thawed line tested okay, collected remainder of labor, customer paid 84 today, 129 yesterday"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB05
Near Dudley, Massachusetts 01571
Lee
Job Details:
12/04/2024
"Customer states unit wont cool properConfirmed, found poor frost pattern as well as a very likely spot where Evap is leaking, see quickpics, order compressor and Evap; rqstng P&A on 1 W11578004 (Evap), ordrng 1 W11580057 (Compressor)"
We serviced a
WHIRLPOOL WASHER
Model WTW8200YW0
Near Willington, Connecticut 06279
Gary V.
Job Details:
12/04/2024
"Inspected and found f1 and LF faults, one for pressure system and other for long fill which can also be pressure system, found no problems with pressure hose or air dome, internal main control pressure system has failed and needs to be replaced, will submit estimate and call.; rqstng P&A on 1 W10763748 (Main acu)"
We serviced a
WHIRLPOOL WALL OVEN
Model KODE500EBS20
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
12/04/2024
"Ran oven and found unit would heat up and get to temp but after customer would use oven for over an hr it errors out f1e1. Ran diagnostics and found unit erroring out F1e1 relay board, checked controls and found no sign of any burning or working issue tried to check wires in back but could not see them. Unit is going to need new control board also new harness to be safe and main console advised customer we would order parts and come back ; ordrng 1 W11448962 (Cntrl) and 1 W11245674 (Harness main) and 1 W11600643 (Cntrl panel)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Springfield, Massachusetts 01108
Jorden
Job Details:
12/04/2024
Arrived and found unit making a loud rumbling noise so bad the unit shut off after a brief moment. Removed a large wad of lint/debris and unit began working as normal.
We serviced a
JENN-AIR RANGE
Model JES9750BAB
Near Waterbury, Connecticut 06705
Jimmy R.
Job Details:
12/04/2024
"Tested unit and found touch panel would not select certain cycles like a bake a broil and cancel, removed console and checked connections for overlay finding all connection ok tried to reset overlay and clean but same issue will not operate unit will need a new control panel with overlay customer will hold off and let know on ordering"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
12/04/2024
"Tested unit and found machine would come on and go right to done never washing or draining, checked drain pump and found blue wire broken on pump causing no drain and unit to not sense. Fixed wire and added clip to secure to tub ran unit threw a spin and a wash cycle, found all operations working to specs ; used 1 W11284522 (CLIP) from stock"
We serviced a
SAMSUNG RANGE GAS
Model NX58H9500WS/AA
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
12/04/2024
"Been getting a smell of gas as it tries to heat, taking along time to heat. Found igniter worn and taking awhile to light, quoted for igniter and lighting faster preheated fine. Little gas smell, which is normal in lighting. Flow is a little on low side for all burners, but that is likely more a supply issue, tank is low, 30%.Did gas leak test around unit with detector and nothing detected, verified operation of detector to cs turning my on burner ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Somers, Connecticut 06071
Gary V.
Job Details:
12/04/2024
Inspected and found delivery crew apparently solved problem of noise or vibration. Didnt detect any noise or vibration coming from anywhere today. All functions test normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
12/03/2024
Checked unit found capacitor leaking would not spin or agitate replaced capacitor ran diagnostics normal spinning and washing normal; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Naugatuck, Connecticut 06770
Andre
Job Details:
12/03/2024
"Ck unit upon arrival and found system gurgling customer stated unit is not holding temperature. Remove rear freezer compartment cover and check evaporator and found partial frost,p. Unit has a restriction. Inform customer the compressor is cover d under Maytag 10yr limited warranty for only the compressor. Customer will be responsible for labor for installation of such compressor. Quoted customer for labor and customer will think over repair with his wife while shopping around, if customer decided to continue with repair parts thats needed is W11580057 with 2Time Slot for repair."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Belchertown, Massachusetts 01007
Mike K.
Job Details:
12/03/2024
"After last repair, unit squealed loudly and shut itself off. Tested in heated dry and tumbling fine, some squeaking, found noise coming from right support, not the usual supports in kit, installed new dryer kit. Let run for awhile, fine at first, then some intermittent light squeaking as it continued. Added silicone grease to both support posts and retested. No squeaking ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near East Longmeadow, Massachusetts 01028
Chris B.
Job Details:
12/03/2024
Complaint that the refrigerator is not cooling properly. Found compressor running but not functioning. Compressor was very hot to the touch @ over 135^ temp. R600a charge. Will order all parts for a return visit. Customer mentioned that they rather have a new unit and that they are aware that we only handle the repairs.; ordrng 1 W11578205 (Compressor Kit) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Valve Coupler) and 1 W11109499 (Drier Tube) and 1 W11504445 (Coupler) and 1 W11506623 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near East Longmeadow, Massachusetts 01028
Chris B.
Job Details:
12/03/2024
Complaint that the dryer is not cycling through correctly. Verified duct is clear. Found having problems with running diagnostics test. Will order parts for a return visit.; ordrng 1 W11133021 (Control Board) and 2 W11165163 (Sensor Strip)s and 1 W11161899 (Harness Wire) and 1 W10859086 (Lint Filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FNAB00
Near Longmeadow, Massachusetts 01106
Chris B.
Job Details:
12/03/2024
"Complaint that the fresh food section is getting way too cold. Found food and liquids iced up.ran diagnostic test. Found issues with thermostat. When set on 4 it would get too warm and would only cool when set to the highest setting. ; rqstng P&A on 1 WPW10151374 (Damper) and 1 WPW10366605 (Control Board), ordrng 1 WPW10583801 (Thermostat)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Springfield, Massachusetts 01119
Chris B.
Job Details:
12/03/2024
Complaint that the clothes have detergent stains on them. Found washer not filling up high enough with water due to pressure anti kink line not adjusted well from factory. Adjusted line and unit running normal.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
12/03/2024
Complaint that the refrigerator is not cooling properly. Found start device tripping on and off. Replaced with TS and unit running noisy and rough. No frost pattern present on the evaporator coil. After 10min. the compressor is very hot to the touch. New start device is tripping. Will need new sealed system job. R600a refrigerant.; ordrng 1 W11547313 (Compressor Kit) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Processing Tube) and 1 W11109499 (Drier Tube) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 2xFrameJob (2x Frame Job)
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
12/03/2024
Customer canceled thru office.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Prospect, Connecticut 06712
Andre
Job Details:
12/03/2024
Ck unit upon arrival n arrival and found freezer drain frozen defrost all ice from drain and pour water to check to make sure no blockage unit now operating to specs
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW1
Near Southington, Connecticut 06479
Andre
Job Details:
12/03/2024
"Ck unit upon arrival and found F7E1,F7E4,F7E3,F0E5. Ran test and road capacitor and actuator and ran unit and calibration and unit is now operating to manufacturers specs ; used 1 W11395618 (Capacitor), and 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Leicester, Massachusetts 01611
Glenn
Job Details:
12/03/2024
Freezer door seal will not remain mount on the door order part freezer door seal ; rqstng P&A on 1 W11574983 (Door seal gray)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Worcester, Massachusetts 01604
Glenn
Job Details:
12/03/2024
"Complaint not advancing into cycle. Checked error codes only found stuck key error. Ran automatic test in diagnostics everything worked and it passed. It passed ran calibration it passed. started washer cycle quick wash, washer filled, agitated, continued to fill, then agitated all tested ok unable to verify complaint."
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2089WTS7
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details:
12/03/2024
"Inspected and found lite on dispenser display no longer illuminating, part shows no longer available."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Suffield, Connecticut 06093
Gary V.
Job Details:
12/03/2024
"Inspected and found lid lock strike broken, replaced and cycled, tested fine.; used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SNHB08
Near Granby, Connecticut 06060
Gary V.
Job Details:
12/03/2024
Inspected and found unit located in garage setting and unit will not run properly in sub freezing temps in the winter. And informed customer. They are going to call their dealer.
We serviced a
LG WASHER
Model WM3997HWA
Near Granby, Connecticut 06035
Gary V.
Job Details:
12/03/2024
"Inspected and found drain pump broken, replaced and cycled. Tested fine.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
12/03/2024
Checked unit found unit does not have 220 volts to terminal only has 120 unit will operant motor but no heat cust has to remedy this
We serviced a
LG MICROWAVE
Model LMV1764ST
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
12/03/2024
Checked unit cunit is not getting correct voltage cust must remedy this adjust turntable motor adapter
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESP/AA
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
12/03/2024
"Customer complained of no cool. Found 84E . Found inverter bad, found windings in compressor has no resistance. Needs inverter, filter drier and compressor with process tube . Quoted 1862.25, customer denied repair . Collected trip fee. Saved quote."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW1
Near Charlotte, North Carolina 28226
Caleb
Job Details:
12/03/2024
"Customer unaware that the ui is an actual button and could not engage the buttons, informed the customer of proper use and care."
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
12/03/2024
Replaced valve and igniter tested operation normal heated normally bake and broil normal all burners
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
12/03/2024
"I replaced all gaskets found one of the fresh food door. Gaskets was defective from factory found freezer door is warped, excessively bad new door gasket will not fit properly in channel falls off of door when doors opened. Will need door to fully fix. Icemaker is not working and cycling and filling with water like it is supposed to unlike last time. ; ordrng 1 12977880SQ (Stainless steel freezer door) and 1 W10830162 (Fresh food gasket grey)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
12/03/2024
I replaced main control performed a control board calibration procedure before departure. No further issues found everything is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
12/03/2024
Complaint refrigerator keeps leaking making weird noises randomly leaks worse when lower icemaker is turned on has caused staining of the hardwood floor due to leak. I found refrigerator is leaking in two different locations as of right now icemaker upper the back wall work gaskets meet the evaporator pan in the fresh food section is warped. The drain is clogged in the back of the refrigerator as well. Customer stated that when icemaker in the freezer is turned on it leaks worse ordering valve also found harness is damaged and frayed going to pantry door. Office to call customer when all parts come in. ; ordrng 1 W10776916 (Drain) and 1 WPW10341329 (Valve) and 1 W11457241 (Evap drip pan) and 1 W11087438 (Evap fan motor) and 1 WPW10389152 (Support) and 1 WPW10320706 (Gasket) and 1 WPW10280988 (Gasket) and 1 WPW10677119 (control) and 1 W11170612 (Harness) and 1 W10886931 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Charlotte, North Carolina 28277
Jonathan J.
Job Details:
12/03/2024
"Complaint no lights in freezer or fridge need water filter replaced as well. I replaced water filter and reset filter light I ran water from door Im ordering led lights. ; ordrng 1 WPW10515058 (Led fresh food) and 1 WPW10515057 (Led freezer), dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Agawam, Massachusetts 01030
Jorden
Job Details:
12/03/2024
"Arrived and found stagnant water sitting in the bottom of the unit, ran a cancel/drain cycle and unit immediately drained out. No error codes stored in system, ran auto diagnostic cycle and all functions operated as normal."
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near York, South Carolina 29745
Mitch H.
Job Details:
12/03/2024
"Disassembled drawer, replaced brackets and glides. Checked and leveled range. Reinstalled drawer, gap is much more even. Had customer check and ensure she was happy with results."
We serviced a
KITCHENAID COOKTOP
Model KSDB900ESS0
Near Pelham, Massachusetts 01002
Mike K.
Job Details:
12/03/2024
"New console defective, glue leaked out between touch panel and console, took photos, returning part to office. Also does not include display, which is the failure.Not finding 5vdc on p9 1-2, main control has some corrosion, took photo. P9 connector also had a little corrosion but connectivity checks fine on meter.Quoting for main control, display, taking off console, leaves a balance of387.90 if both needed ( will install control first); ordrng 1 W11099784 (Control) and 1 W10909684 (Display)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near West Springfield, Massachusetts 01089
Jorden
Job Details:
12/03/2024
"Arrived and found no error codes stored in system and temps match the set temperature. Ran test 39 and 43, verified no excessive noise. Small noise is air in the sealed system tubing, informed customer this harmless and not a repair that would be covered under warranty. Provided quote to replace compressor and remove air, customer opted out of repair."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near West Springfield, Massachusetts 01089
Jorden
Job Details:
12/03/2024
"Arrived and found blower wheel with a bunch of lint/debris causing a rattling noise and a bad idler wheel causing squealing noise, replaced wheel and removed lint, tested fine. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Springfield, Massachusetts 01104
Jorden
Job Details:
12/03/2024
"Arrived and found existing damage to floor upon arrival (photos attached to ticket). Found no error codes in system and diagnostic cycle operated exactly as expected. Found an object underneath the shield that when the weight of the unit causes the drum to lower it presses the shield into the drive pulley, removed object. Also found the clamp the hold the hose from tub to pump was not attached (took photo and attached to ticket), reattached and ran two auto/diagnostic cycles, all operated as normal. Customer then put a very small load into the unit to test, customer education on how to properly load unit and utilize cycles and options. Unit operating as designed. Informed customer should we return and find no manufacturing defects then customer would be responsible for service fee."
We serviced a
SUBZERO REFRIGERATOR
Model BI-48S/0
Near Amherst, Massachusetts 01002
Mike K.
Job Details:
12/03/2024
"Valve ordered was incorrect, we had trouble finding part last time, took additional photos and am sending cs valve to office to help track down correct part. Office to contact cs when correct part is found, quote and schedule return; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/03/2024
Replaced parts on arrival. Plugged unit back in and tested unit. Unit began cooling immediately. Fans and damper worked as designed. No other issues found.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
12/03/2024
Customer complaint unit unit wouldnt drain. Found drain pump damaged where harness plugs into pump replace drain pump. Harness is OK verified proper operation.; used 1 W10876537 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
12/03/2024
"Customer complained unit wont start. Found blown thermal fuse. Replaced, found unit has proper air flow to outer vent. Heater is cycling on and off. Verified proper operation. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near York, South Carolina 29745
Mitch H.
Job Details:
12/03/2024
"Took microwave down. Removed and replaced blower motor. Reinstalled, tested, blower now operating properly on all speeds.; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR"
We serviced a
AMANA WASHER
Model NFW5800HW2
Near York, South Carolina 29745
Mitch H.
Job Details:
12/03/2024
"Tested and found drain pump bad. Motor running but not draining. Disassembled front. Removed and replaced drain pump. Reassembled, ran test cycle, drain pump and all other functions operating properly.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
KITCHENAID RANGE
Model KOES530PPS00
Near York, South Carolina 29745
Mitch H.
Job Details:
12/03/2024
"Found door in back warehouse. Disassembled and replaced outer oven door. Transferred nameplate from old door. Reinstalled door on display oven, checked operation, all working properly."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/03/2024
Customer complained right front burner not getting to high. Tried adjusting valve at steam but flame wont go up to high setting. Ordering valve. Schedule return call for 12-9-24am ; ordrng 1 W11378578 (Valve right front)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, North Carolina 28277
Caleb
Job Details:
12/03/2024
"Found an excess amount of some foreign substance on the left hand side of the door between the gasket and the door itself, took pics. Removed with rag and ran the cycle for about 15 min with no leaks. Substance was preventing unit from sealing all the way. Allowing moisture and steam to escape and leak."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1163XVS4
Near Charlotte, North Carolina 28262
Johnny
Job Details:
12/03/2024
"Loud buzzing noise when unit is running. Not heating, turntable moving when not in operation. Ordering all necessary parts for complete repair.; ordrng 1 W10754299 (MagnetrNon) and 1 W10269458 (Top switch) and 1 W10269460 (Bottom) and 2 WP8206419 (Switch interlock)s and 1 W11256462 (Diode) and 1 W10850446 (Capacitor) and 1 W10598693 (Mag tco)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near China Grove, North Carolina 28023
Johnny
Job Details:
12/03/2024
"Compressor pulling 13amp upon start up, the LRA is 7.91. Compressor needs to replaced, r600Need extra time.; ordrng 1 W11740253 (Compressor) and 1 W11504432 (Coupler) and 1 W11506619 (Coupler) and 1 W11506638 (Coupler) and 1 W11109499 (Dryer filter) and 1 W11504445 (Dryer coupler) and 1 W11504448 (Dryer coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Kannapolis, North Carolina 28083
Johnny
Job Details:
12/03/2024
"Dishwasher fills and drain but no wash action, error code f4e3. Replaced sump assembly. Tested unit. Ran service cycle. Working as designed.; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Charlotte, North Carolina 28278
Clinton
Job Details:
12/03/2024
Took unit apart checked the wiring harness. And the element and the pulleys no burnt spots or and rollers sticking the idler pully is free spinning
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/03/2024
On arrival I installed parts that were order and tested all functions after installation. Customer tested all functions on door and unit tested properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/03/2024
"Complaint unit is leaking water. On arrival I tested water valve and the fabric softener valve would not turn off when it was supposed to causing the fabric softener to overfill. Ordering valve, control and dispenser for repair. Please let customer know when we can return.; ordrng 1 W11621180 (Control) and 1 W11595805 (Valve) and 1 W11569112 (Dispenser)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
12/03/2024
"Tested and found ice maker operating properly. Noise is coming from fill tube leaking and causing water to freeze at evaporator fan. Per service pointer W11750800, ordering fill tube extension. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11750811 (Tube extension)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
12/03/2024
"Entered diagnostics, found F6E4 error. Checked flow switch, tested good and moving freely. Customer had vacuumed all water from unit. Removed drain pump and tested, operating properly. Started dishwasher in Quick cycle. Filled and started correctly. Cancelled cycle, drained normally. Ran full diagnostics test cycle. All completed properly with no errors or issues. Unable to duplicate complaint at this time. Dishwasher operating as designed. Advised customer to use dishwasher and if problem returns to try to document cycle used, conditions and at what point in cycle it occurs."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
12/03/2024
"Called, spoke to customer, she said her husband would be home. Arrived, no answer at door. Called customer back, she said her husband was tied up on a work call and couldnt answer. She says they will have to reschedule."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Charlotte, North Carolina 28226
Caleb
Job Details:
12/03/2024
Replaced dryer repair kit 67. Unit tests fine.; used 1 4392067 (Kit) from stock