Customer complaint is that ice maker was not working. Inspected and found water was not going to ice maker from hook up supply underneath sink. Turned on water. Advised customer to allow time for ice production.

"Inspected and found unit not defrosting, evap covered in frost, ohmed heater and found open circuit, will order parts needed and call for return trip.; ordrng 1 W11650660 (Heater) and 1 W11566851 (Main acu)"

"Not error for icemaker in diagnostics, but did not advance in motor test. Replaced icemaker and advanced in motor test and passed fill test; used 1 W11658802 (ICE MAKER) from stock"

Tried removing rotor bolt but it was so tight I couldnt remove it and my bit broke off inside rotor. Need to drill off old bolt so we can remove rotor and inspect slider. ; ordrng 1 W11260238 (Rotor) and 1 W10752189 (Bolt) and 1 W10734521 (Clutch) and 1 W11195971 (Stator) and 1 W11449841 (Gearcase)

Installed all new parts and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON

Found drain hose oped off the motor sump assy causing a leak reinstalled hose and tested all checks ok.

Customers complaint is handles loose and crooked. Reinstalled handles and all tight and secure.

Icemaker not cycling ran test 59 and it stopped cycling and shut off. Replaced and tested ran 59 and fill test 45 please allow 24 hrs for temps to stabilize. ; used 1 W11658802 (ICE MAKER) from stock

Found the weld broken on top hinge of fresh food door causing the door to disconnect at top and fall to the ground. Damaged corner or door. Needs new hinge and fresh food door. ; rqstng P&A on 1 LW11091610 (Fresh food door) and 1 W11409290 (Hinge)

Customers complaint is heat dry not working and lights on panel not lighting up. Ran self test found heater drawing 8 amps and working properly needs new panel quoted customer.

Customer complained of no heat. Found bad element. Replaced element WP3387747 from ts. Verified proper operation. ; used 1 WP3387747 (ELEMENT) from stock

Customer complained of leak. Found water leaking from sump motor. Repealed sump from ts. Reassembled and ran unit. Unit washing and no leaks detected. ; used 1 W11613479 (MOTOR/SUMP) from stock

Complaint oven door is dented is wider at the top and it is at the bottom has a gap when door is closed found right in the middle on both sides of the outer door panel. The stainless steel is dented and bowed slightly causing gap to occur. I am ordering outdoor door panelto attempt to fix.; ordrng 1 W10909682 (Nameplate) and 1 W11600222 (Outer door glass oven SS)

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit is making a grinding noise while it runs. I inspected the unit to confirm the complaint. I found the unit heats, has good airflow and tumbles. The noise is coming from the drum rubbing the bulkhead. The felt strip has separated. I used the drum seal adhesive to reapply the felt seal. I tested the unit for the cx. The unit is working as designed."

"Complaint F1E5 inverter failure, error code. I cleared error code. Microwave is not heating. I will need inverter Magnatron and appliance manager to fix.; ordrng 1 W11578579 (Inverter) and 1 W11578959 (Magnatron) and 1 W11325786 (Control)"

Cx complaint that the unit is not draining and start cycles.I inspected the unit to confirm the complaint. I found an error code: f9e1. I found the black wire to the drain pump has separated. I repaired the wire and tested the unit for the cx. The unit is working as designed.

"Tested unit and found machine not powering up again checked power to unit and found no power to outlet found breaker had tripped, reset breaker and unit came on. Ran unit threw several heating cycles and unit heated up and ran normally shut door and started moving switches finding that lower interlock switch shutting unit down, will order new interlock and cntrl parts are out of stock an a special order advised will call when parts are in for return visit ; ordrng 1 W11662685 (Interlock assembly) and 1 W11662699 (Cntrl)"

Installed new cntrls and ran unit threw a test cycle checked all operations and unit is now washing and working to factory specs

Sence done - done Lid lock blinkingWater in tub drain found problem at drain pump Ran diagnostics and latch locks doesnt drain during Auto test. Sending drain pump and latch; ordrng 1 W11399437 (Drain pump) and 1 (Lid lock)

Found the fridge evaporator filled ice Fully steamed out and replaced fan kit; dspstn on spec-tagged invntry: 1 W11033168 THERMISTOR/FAN HARNESS

Tested unit and found machine would fill but never wash ran diagnostics and found errors F7e1 wash motor failure Fae2 wax motor issue F9e1 long drain checked motor and found locked up and just buzzing this is causing unit to not wash. Unit will need new sump&motor assembly customer will hold off for now they will try and call manufacturer for help on parts or labor ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

Found the fridge and freezer not coldThe amps running 12 ampNeeds sealed system leak Checked compressor found mouse dropping by compressor took photo of dropping and called office.

"Cx complaint that the unit is leaking gas. I inspected the unit to confirm the complaint. I found the unit tagged by the gas company. I turned the gas on all burners light, however the RF valve does not go into the fully closed position. In the fully closed position you must push the knob in order to turn it the the lighting position. I switched the knobs to be certain that its the valve and not the knob. Switching the knob gave the same result, the unit needs a new valves to resolve the issue. The RF and LF valves need to be replaced to resolve the issue. Im ordering the parts for the return and called WP safety. They are willing to cover the part but not the labor.Sr7738955638. W1b25b0wp1; ordrng 1 W11384736 (Valve manifold assembly) and 1 W11384739 (Valve manifold assembly)"

"Complaint microwave not consistently heating making a clicking noise when heating shutting itself off sometimes randomly after 10 minutes. Inside of microwave will be extremely hot like when heating up a potato for 10 minutes. I found inner door is extremely loose, causing the clicking noise to occur and no heating issue to occur randomly advise customer when heating up potato to use the potato function on steam mode. That way the Magnatron does not stay energized at 100% power for all 10 minutes, no error codes and diagnostics fault history customer has stated that they have had a another company out here a lot and they had to replace a lot of parts that the customer does not know. Customer stated that that company never left receipts of any kind either. only issue I am finding today is with door. and hinges. I am not sure what previous company did if anything looks as if microwave in her door and hinges are original from 2020. Both microwave and oven are heating fine as of right this minute.; rqstng P&A on 1 W11600214 (Mw Inner door) and 2 W10874474 (Hinge)s and 1 WPW10128850 (Slide), ordrng 1 Rivetgun (Rivet gun), rqstng P&A on 1 W11449277 (Harness)"

"Replaced all parts started a clean cycle lid broken ; rqstng P&A on 1 W11259006 (Lid), states that autho needed"

Found broken strike replaced and tested all checks ok.

"Complaint oven is burning pizza on the outside and inside of the pizza is still raw. Self clean does not clean anything. Self clean feature on this specific oven is not a true self clean. Customer still has to wipe out oven. Water is designed to steam for a short amount of time, lifting grease and food debris away from liner to make it easier for customer to clean by hand. Customer also supposed to pre-clean oven instructions before performing self clean aqua lift temperatures of oven are as follows 386, 336, 383, 337=360.5 average temp. I lowered temperature by 10? in calibration setting no further issues with oven at this time preheat times are longer as element is hidden on this model then customers previous model that they were a custom to."

Complaint washer machine is making loud squealing noise. I found gearcase leaking oil all over drive belt causing drive belt to slip leading to squealing noise. Unit will need gearcase and lower end parts to fix. Wash plate is seized in place will need to break wash plateto replace gear case; ordrng 1 W11239857 (Belt) and 1 W10721967 (Clutch) and 1 W11481722 (Shifter) and 1 W11449840 (Gearcase) and 1 W10752283 (Washplate) and 1 W11551646 (Spanner nut) and 1 W10752187 (Screw)

"I found thermal cutout is open. I found vent temperature with dryer vent connected is getting up to 230?F and cycling down to 145?. With vent disconnected vent temperature is 113? through 165? high heat on customer still has a venting restriction, as soon as vent hose was disconnected a lot of lint blew out of the back of the dryer is starting to stick inside of the cabinet of the dryer as well in areas. There was no lint before. Advise customer if issue reoccurs cannot warranty due to venting restriction will have to charge customerparts and labor. Customer stated there is a 90? elbow that they could not get past.; used 1 279769 (THERMAL CUTOFF) from stock"

Replace motor sump assembly I tested operations no additional issues found with dishwasher at this time. Unit producing full water pressure.

"Customer complained unit wasnt agitating, found shifter arm broken off. , also found belt stretched and cam worm out. Replaced actuator, cam and belt from ts. Ran service mode and agitate and all other functions working as designed. ; used 1 W10913953 (ACTUATOR), 1 W10721967 (CAM KIT), and 1 WPW10006384 (BELT) from stock"

"Customer complained unit gets to 1 minute and runs a long time, says clothes are still wet like it didnt spin out. Says it doesnt always happen. Says she had a leak also but its intermittent. Also complained of water standing in dispenser. Ran service mode no error codes. Ran through service diagnostic and all functions working and unit not off balance empty. No leaks in drain pump or tub or bellow during diagnostic. Per service pointers ordering dispenser assembly due to leaking issue and water standing issues. Also ordering acu per issue with unit having balancing issues . Ordering Appliance control unit W11550649, and dispenser Assembly W11524103. Schedule return call for 5-1-24 pm.; ordrng 1 W11524103 (Dispenser assembly) and 1 W11550649 (ACU)"

"Cs says she would get puffs in in rf burner enough to blow out center burner. Took apart drip in and gas tubes all look solid, in testing it is working fine, all igniters sparking properly.Lighting with no issues at this time."

"Replaced agitator and screw, ran speed wash cycle and working properly"

"Replaced control and working properly once programmed. Replaced spark module (rear of unit) and same issue, left front burner click intermittently after lighting, front right works fine and all others click constantly when one is on (cs had not said that before just showed rf working and Lf not, didnt mention others.Switches all tested good with meter (switches not shown separately, part of valve assy) Ordering reignition modules, valve assys and harness. Office to contact when parts come in to schedule return ; ordrng 2 WPW10116108 (Reigniting module)s and 1 W10399620 (Harness) and 1 JDRP436WP03 (Burner valve) and 1 WPW10371235 (Burner valve dual) and 1 WPW10385583 (Simmer valve)"

"Basket has a lot of play in it, bad bearing, possible damaged basket shaft. Spin basket and rear outer tub are nla. Spoke with Randy at office, we would need to quote for both parts as part of repair and being nla we cannot."

"Shaft pulled out of gearcase stuck inside agitator. Grease dripping underneath and damaged belt, cam, and actuator. Quoted customer they will pass."

Felt came off rear of drum. Needs new drum. ; rqstng P&A on 1 W10899578 (Drum)

Installed new valve. All checks ok. ; dspstn on spec-tagged invntry: 1 WP8531669 VALVE

"Cs says issue is with washer, not the dryer.says it is not spinning out. Tested in spin cycle and tested fine. Went into full spin with no issue. No abnormal noises. No wobble in basket, suspension is good..Hot and cold water valves working, but is hooked up backwards. Corrected. Lower visual inspection all looks good.Fill hot & cold, drain, agitate and spin all testing fine."

"Im not is saying to close door when door is closed, door lock tests good, wiring tests good. Quoting for U/i icontrol and housing and labor.Quote saved and collected for service call only."

Replaced compressor nitrile and ran quick cycle. Filled fine and to expected level.Did inspect lower assy and all looks good there as well. Cs to monitor.

Evap fan motor recieved was incorrect. Ordered correct motor.; ordrng 1 W11578030 (Evap fan motor)

Installed new control and evap cover. Cleared defrost drain. Set to proper temps. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11333076 CNTRL-ELEC

Installed new valve and tested all checks ok. Water flowing good.

Installed new lower door seal and door gasket. Ran test and found no leaks.

Installed UI. Reset power and tan fill test. Please allow 24 hrs for ice production. If problem continues customer to call customer service.

"Lid lock broken replaced states to close lid when lid is closed needs new control board strike ok ; rqstng P&A on 1 W11543998 (Control), used 1 W11700916 (DOOR LOCK) from stock"

Customer complaint is that food is freezing in FF section. Measured temperature in FF section and temperature is at 35.6 degrees. Found freezer at approximately -6 degrees. Ordered temp control. P&A. ; rqstng P&A on 1 W10866230 (thermostat)

Cleared ice buildup on evaporator and replaced control. Advised customer to allow time for unit to stabilize and reach proper temperature.

"Tested unit an found open door light indicator would come on when doors where closed customer would try to open and close and same issue it would stay on. Checked door switches and found both fridge switches good checked freezer and it is ohming out good, placed unit into a diagnostics and checked switches found working normally, reset cntrls and opened and closed doors and switches found still working normally. Will order new touch panel, switch and cntrl for false issue with switches and cntrl boards. Parts tentative p/a ; ordrng 1 W11387387 (Interface) and 1 W11224256 (Cntrl) and 1 W11396033 (Door switch), states that autho needed"

"Cx complaint that the unit is not making ice at all in the top IM. I inspected the unit to confirm the co plaint. I found the unit is cooling fine. I ran multiple tests related to the IM. 57 (passed), 56 (E5), 45 (passed), 36 (passed), 15 (passed). According to the tests the unit needs a new IM assembly, Im suggest to replace the IM fill tube heater as well. Im ordering the parts for the return visit.; ordrng 1 W11658802 (IM assembly) and 1 W11087201 (Fill tube heater)"

Ice maker not working replaced ice maker it called for water set temps at recommended ; dspstn on spec-tagged invntry: 1 W10882923 ICE MAKER

Unit runs not heating high limit fuse open heater element not grounded replaced fuse ; used 1 279816 (THERMAL KIT) from stock

Making grinding noise at the very end of spin cycle The bolt for motor fell out reattached bolt

Not draining Chopper blade broken inside drain pump removed tested draining normally

Replaced hub and wash plate tested operation normal

Complaint that the stove is still tripping the breaker. Found that outlet is connected to a GFCI out as a slave and stove needed to be connected off a GFCI breaker to function properly. Ran an extension cord from the stove to a non GFCI out under the kitchen tv and stove worked properly. Customer realized that the issue is the electrical to the house not the range.

Complaint that the washer is making noises while agitating. Found bad gear case. Found grinding noises while spinning. Customer will go with another unit and for now theyll keep using it. Collected trip fee.

Replaced part and unit running normal.

Customer complaint is that washer was not washing properly. Ran diagnostics and found no error codes. Ran manual test cycle and found cold water was not coming through properly. Inspected and found debris in cold water inlet valve. Inlet valve was also noisy. Replaced inlet valve and tested. Water is coming through properly. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

"Replaced timer. Knob is a 2 piece plastic knob. Pieces separated. Super glued the 2 pieces together. It is holding. Knob is NLA. If knob comes apart, will need stronger adhesive."

Customer complaint is that dishwasher is noisy. Ran diagnostics and found no error codes. Ran normal cycle and dishwasher is working normally. Could not duplicate any unusual behavior. Customer will record if noise returns.

Replaced fill tube heater. Ran harvest and ice maker fill tests successfully. Advised customer to allow time for ice production.

Replaced agitator and tested. In normal wash cycle. Washer checked ok.

Returned to install new detergent meter pump. Installed pump and verified dispensing detergent in service mode. Showed customer verified proper operation.

"Returned to install parts ordered. Installed burner caps and igniters. Made sure the caps were aligned and aligned to igniters properly, both igniters ignites within 4-5 seconds. Informed customer unit is working as designed and explained how these burners will take longer due to being dual burners."

Complaint that the unit has a error code F050. Found wrong model number on the ticket. Customer will need to call again and let the insurance know that the visit is for the stove not the microwave. Customer will has the issue resolved and have us back with the correct model number. Range model number is GCRE3060AFF Serial number VF13676368

Replaced all parts and ran a diagnostic cycle and a calibration cycle. All tested normal. No noises present. ; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE

Complaint that the unit is making a constant beeping noise. Found evaporator side not having a balanced frost pattern. Quoted for parts and labor. Customer will do a more studying on any other alternative.

Complaint that the drum is missing the seal. Found that the serial number does not correspond to the ticket. Customer will contact RAC with correct information on the dryer that way unit can be serviced properly.

Installed new door and tested complete

Installed back 2 supports and tested complete

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Checked over unit due to noise had come back from freezer section, checked noise customer had recorded and noise is coming from fan motor area. Removed evaporator cover and found ice building up on left side of fan housing and underneath this caused fan to hit ice and make noise. Found water dripping from ice maker when filling, checked fill tube and found water coming from back side of filling tube and running into fan shroud then freezing, removed fill tube and found tube not sitting flat against cabinet due to plastic distorted shaved down plastic to sit flush and water is now filling and operating properly"

"Installed new cntrl,element and infinite switch heated oven to 350 degrees and oven is now getting to temp, checked front right burner and unit is now cycling and all operations are working to factory specs ; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF"

"Complaint dryer is not heating. I found dryer element is open. Also found thermal cut out is also open to heater replaced both the same time also found severe venting restriction and hose going out. No further issues found at this time.; used 1 279838 (ELEMENT), and 1 279816 (THERMAL KIT) from stock"

Tested unit and found machine would not start a wash cycle unit would display close lid and not start. Checked strike and latch and found strike had broken off causing lid to think its not closed. Replaced strike and recalibrated unit checked all operations and machine is now working to specs ; used 1 W11457841 (Strike) from stock

"Checked over machine and found microwave had no display and nothing would operate, checked power to unit and 120v present ohmed out 20amp fuse and found good, wile removing fuse noticed the fuse holder was loose and not touching fuse crimped it tighter and reinstalled fuse unit is now coming on, ran a cycle and unit is heating and working to specs"

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

Starts and runs for 40 mins flashes error 10/4 diverter cant find home position ; ordrng 1 W11416362 (Sump)

"Complaint washing machine making loud squealing noise, grinding noise. I found gearcase leaked a lot of oil all over motor motor is dripping from about the midpoint down with all the electronics underneath the covered oil from the gear case failing. Unit will need gear and all associated parts to fix. No additional issues found with washing machine controls or otherwise at this time.; ordrng 1 WP389140 (Drive block) and 1 WP21366 (Spanner nut) and 1 WP3951744 (Agitator) and 1 W10721967 (Clutch) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W10890624 (Motor) and 1 W11454741 (Gearcase)"

Customers complaint is basket hangs low. Found washer not level adjusted legs and then ran calibration then self test. Had customer put in a load and start observed basket height all checks ok.

Cx complaint that the unit is very noisy during cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a normal cycle. The unit growls a lot during the cycle.I replaced the sump motor and tested the unit for the cx. The unit is working as designed; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

"Installed gasket heated to smooth , and replaced right end cap"

Cx complaint that the unit is aggressively shaking during cycle. I inspected the unit to confirm the complaint. I found an error code: f0e5. I found the LF leveling leg came out of place. I corrected and secured the leveling leg and tested the unit for the cx. The unit is working as designed.

"Tested unit and found oven not powering up with no display, checked power to unit and unit is getting 240v at junction box. Removed console and ohmed out thermal cutoff and found faulty, replaced fuse and oven came right back on heated unit to 350 degrees and oven got to temp and is working to factory specs; used 1 WPW10545255 (FUSE-THRML) from stock"

Tested and entered diagnostics. No stored error codes. Found that dishwasher was installed with no high loop in drain line. Drain hose runs through a hole in floor. This is creating a siphon and water is draining as fast as it comes in. Advised customer that this will have to be corrected for dishwasher to operate.

"Tested and ran diagnostics. Only stored error code was F0E3 overload error. Cleared errors. Checked basket, turns freely. Ran component tests for hot/cold valves, agitate and spin, all operating properly. Ran diagnostics cycle, completed with no issues. Ran DLMS calibration. Exited diagnostics, started washer in Normal cycle. Filled and agitated correctly, allowed to run for a few minutes. Canceled cycle, washer drained correctly. Unable to duplicate complaint at this time. Washer operating as designed."

Checked unit ran diagnostics only was for overloads checked basket not wobbling cleared codes and informed cust to load unit around agitator not stuffed down

"Checked over unit and found unit not making any ice and not dispensing ice, checked ice maker and found ice mold cracked and thermistor hanging down found auger coupler tooth broken off not allowing bucket to grab and turn causing no ice to dispense. Removed ice maker and replaced with new cycled unit and ice is now being made properly cleaned off ice around and in auger shaft advised it may grab once ice is made but the shaft and the coupler will need replacement due to broken, will order new parts advised they where a special order and once in we would call for return visit ; ordrng 1 WP2220458 (Auger coupler) and 1 WPW10258544 (Shaft) and 1 WP2198628 (Drive shaft seal) and 1 WP2212370 (Washer), used 1 W10873791 (Icemaker) from stock"

Customer complaint is that center burner was not igniting completely and there was a gas smell. Confirmed and found spillage dried between burner cap and head. Cleaned and tested. Showed customer it works.

Complaint that the water jet button is not working properly. Found in the ticket the wrong model number WTW8127LC1 and information in service bench is not for the model in customers home. Correct model number is WTW8127LC1 and customer mentioned that the unit is still under warranty but cannot show proof of purchase at the moment. Customer will call Best Buy the get the issue fix and have us come back out with the ticket updated to service unit under right model number. !!Real Model # WTW8127LC1 Serial # CC0901357!!

Checked unit found rollers worn down replaced with roller repair kit tested operation normal heating normally; used 1 4392065 (Rollers) from stock

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Sr 7738966504 called tech support saw it leaking out left overflow tube no sudsing ; ordrng 1 W11550888 (Spray arm) and 1 W11545334 (Manifold)

"Broken adjusters and missing components both sides, quoted for all pan ts needed and labor. Saved quote and collected for service call"

"Says unit not heating past 190. Though broil wasnt working. Tested broil first and lit fine, spark igniter. Bake lit fine and igniter looked fine, did adjust igniter a bit closer to gas, preheated to 350 fine.Door does not close right and does not always hit sensor, knobs coating has melted from the heat.Quoted for knobs with understanding may need control, spark module tile both (at this time working fine) and cs went ahead with hinges; ordrng 1 WPW10299227 (Hinge) and 1 WPW10299224 (Hinge)"

Complaint that the oven is not heating up properly. Found igniter igniting but not hot enough to turn on the gas valve. Replaced part and unit heating properly. ; used 1 12400035 (IGNITOR FLAT) from stock