We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Lancaster, SC 29720
Jonathan J.
Job Details:
01/11/2024
Complaint washing machine time keeps jumping sporadically. Unit taking longer than what the timer says to wash. Vibration still. I checked suspension rods. I checked tub assembly. I checked control. No error. Codes on control. I checked level of machine. Machine is level cannot duplicate. I suspect flooring issues or loading issues are cause of complaint. ; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC
We serviced a
KITCHENAID WINE CELLAR
Model KUWL214KSB00
Near Fort Mill, SC 29715
Jonathan J.
Job Details:
01/11/2024
Complaint not cooling I found evaporator is flooded with compressor oil unit sounds like gurgling running water when compressor is turned on unit will need evaporator and compressor to fix as well as purged with nitrogen. 7738219087 I called KitchenAid directly found desiccant beads and filter dryer show science of contamination in the system submitted images. No additional issues found unit declared nonrepairable by manufacture. Due to contamination.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Kssc42qts00
Near Fort Mill, SC 29715
Jonathan J.
Job Details:
01/11/2024
Complaint not dispensing water from door will not dispense in diagnostics will not click relay but ui light does come on when door paddles are pressed unit will need main control and ui and digital valve to fix. Customer stated they used to be able to turn breaker off for a period of time and then everything would work. I tested just to confirm cycling power does nothing anymore. Office to call customer when parts come in.; ordrng 1 W10789107 (Control) and 1 W10876668 (Valve) and 1 WPW10151236 (Door ui assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM00
Near Fort Mill, SC 29715
Jonathan J.
Job Details:
01/11/2024
"Complaint last two weeks unit has not been keeping ice cream frozen. Everything else is still frozen except the ice cream. I found unit is located in the garage and garage is not climate controlled. I found evaporator when compressor is running, is producing a full frost pattern with no issues. Refrigerator is rated at a minimum operating temperature of 65? And a maximum of 94?. With these colder temperatures reaching down in the 20s the past couple weeks unit cannot keep up as the temperature sensors are located in the fresh food zone section. When the fresh food section is at temperature unit is designed to stop cooling causing ice cream to melt. No additional issues found, customer needs to put heaters in the garage and climate control garage for the specific model of refrigerator ; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Woodstock, CT 06281
Amanda R.
Job Details:
01/11/2024
Replaced all parts tested starting normally ; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
01/11/2024
Complaint smell gas only while cooking I took unit apart pressure tested pipes and valves in on position Low flame and hi flame as well as medium flame is great cannot smell any abnormal odors during combustion only by it not being ignited do I smell gas I suspect burner caps not being installed on burner flame spreder is cause of odor or teflon cooktop protector. No parts needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Meriden, CT 06450
Jimmy R.
Job Details:
01/11/2024
"Ran unit and found filling with water but not washing, canceled out unit and drain is operating ran a diagnostics cycle and found errors 4-3 wash motor not running, 7-1 no heat let unit run threw a Self test and no wash motor, checked voltage and 120v is being supplied to motor unit is going to need a new sump&motor will order. Parts are out of stock advised once in we would call for return visit ; ordrng 1 W11613479 (Sump&motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Meriden, CT 06450
Jimmy R.
Job Details:
01/11/2024
"Checked over unit and found front panel of machine where vent is located starting to rust around vent checked for other spots and found rust on sides of panel also, tried to remove rust but panel is pitted rust is all the way into stainless. Unit will need new front stainless panel ordered advised once in we would call for return visit part was a special order ; ordrng 1 W11461688 (Panel stainless)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cheshire, CT 06410
Jimmy R.
Job Details:
01/11/2024
Installed new manifold and spray arm ran machine thew a wash cycle and unit is now washing middle rack and all operations are working to specs
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Charlotte, NC 28270
Jeff L.
Job Details:
01/11/2024
Found tub and all parts are good customer was not aware how the unit operated. Unit ran and checked okCall complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Charlotte, NC 28226
Jeff L.
Job Details:
01/11/2024
SR#7738217022 spoke with (Brandon) I was told to replace door hinges. I also took pics of damaged UI and door panel on upper left by handle has significant dent in it.I am ordering left and right hinge for repair. I also noticed when I opened the door that the upper basket came rolling forward looked at installation and top of dishwasher is leaning forward. The unit needs to be leveled when returning to replace parts. Rescheduled for 1-17-24 amPart#W11612302Part#WP8534853; ordrng 1 W11612302 (Door hinge) and 1 WP8534853 (Door hinge)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Pineville, NC 28134
Jeff L.
Job Details:
01/11/2024
Replaced UI unit set time and operated normal. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Putnam, CT 06260
Amanda R.
Job Details:
01/11/2024
Lasted three months since last repair and freezer not defrosting again ; ordrng 1 W11548534 (Control) and 1 W11548536 (Thermostat) and 1 W11547652 (Element)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Woodstock, CT 06282
Amanda R.
Job Details:
01/11/2024
Replaced door latch tested starting normally
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Ashford, CT 06278
Amanda R.
Job Details:
01/11/2024
Unit hums and then goes straight to done run capacitor bad replaced tested operation normal ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Iron Station, NC 28080
Ryan S.
Job Details:
01/11/2024
"Customer complained bottom of units finish is coming off on wheels of turntable ring of unit. Although issue is cosmetic, Customer is worried it will get worse and cause arching. Wheels on turntable ring had buildup of something looking like buildup of finish coming off on wheels . Took pictures and called techline. Tech line gave part number for touch up paint to cover area with touch up paint to prevent metal from showing. Sr#7738216391 ordering several paint colors. Informed customer office will call when parts come in. ; ordrng 1 W10803163 (Touch up paint) and 1 8212473 (Silver) and 1 W10134625 (Apollo grey) and 1 W10917540 (Midnight grey)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lincolnton, NC 28092
Ryan S.
Job Details:
01/11/2024
"Customer stated tub was leaning causing tub to be out of balance, found suspension rod was out of position and bent, Replaced suspension rods, tested unit in spin. Unit tested fine."
We serviced a
GE REFRIGERATOR BOT
Model PFE28KSKKSS
Near Norfolk, MA 02056
Aimee Z.
Job Details:
01/11/2024
"Trounced the fan needed to be replaced, replaced and tested complete ; used 1 WR60X26866 (Fan) from stock"
We serviced a
KITCHEN AID RANGE
Model KERS202BSS0
Near Franklin, MA 02038
Aimee Z.
Job Details:
01/11/2024
F6 e1 replace controlFound the relay sticking open.Also tested the sensor in case Tested the oven sensor in range Needs new CntrlCust buying new
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Foxborough, MA 02035
Aimee Z.
Job Details:
01/11/2024
Installed new light also needs new right gasket is torn; ordrng 1 W10830274 (Gasket)
We serviced a
FRIGIDAIRE OVEN
Model FFGF3054TSD
Near Chicopee, MA 01013
Chris B.
Job Details:
01/11/2024
Replaced part and unit running normal. Burners lighted on properly.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2476SF4A
Near Ludlow, MA 01056
Roger R.
Job Details:
01/11/2024
"Unit not heating properly. Ran diagnostic and found several error codes i60 , iBO, i20 unit will need a new main pump/ heater assembly. ; rqstng P&A on 1 5304514365 (Pump wash,), ordrng 1 A00055408 (Sensor)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TE0
Near East Longmeadow, MA 01028
Roger R.
Job Details:
01/11/2024
"Unit exhibiting issues with sealed system..erratic temperatures frosting on suction line. Frozen water line in freezer door. We have changed the defrost system previously. Coils look good but frost on suction line indicates an overcharged system. The rear cover has been wet and Dried many time indicating a long issue. Will submit Order for sealed system parts. ; rqstng P&A on 1 5303305667 (Drier) and 1 5304524545 (Compressor), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WED5010LW1
Near Longmeadow, MA 01106
Roger R.
Job Details:
01/11/2024
Installed new rear drum seal. Due to not installed properly at factory. All ok. ; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Newington, CT 06111
Jeremy B.
Job Details:
01/11/2024
Installed new heater and wash arm all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Middletown, CT 06457
Jeremy B.
Job Details:
01/11/2024
Fresh food door gasket falling off of door. Was able to heat and shape gasket but will need new gasket. Quoted customer they will call back if they want repaired.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Walpole, MA 02081
Aimee Z.
Job Details:
01/11/2024
"Found the evap in fridge a block of ice , steamed out needs fan assy complete and new thirmisterTheres a lot of rust by the fridge evap which is a concernCust buying new fridge"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Charlotte, NC 28215
Robert A.
Job Details:
01/11/2024
Cx complaint that the unit is control is RC light is not working. I inspected the to confirm the complaint. I found that the control is intermittent and needs to be replaced. The light switch is separated and needs to be replaced as well. Im ordering the parts for the return visit.; ordrng 1 W11594670 (Control board) and 1 W11123941 (Light switch)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Charlotte, NC 28205
Robert A.
Job Details:
01/11/2024
"I installed the ordered parts and tested the unit for the cx. The unit still did not work. I replaced the capacitor, still does not start cycles. It will begin to spin during sensing then stop. I checked the motor connector and lower harness. It was in decent condition. I tested manual agitate and it worked fine. The unit needs a new motor and lower harness to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11283592 (Motor), dspstn on spec-tagged invntry: 1 W10625696 CONTROL and 1 W10913953 ACTUATOR , used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near York, SC 29745
Mitch H.
Job Details:
01/11/2024
"Removed and replaced drain pump and panel. Attempted to run DLMS calibration. Found that new UI panel will not download model and serial numbers. Reconnected old panel, let unit sit for 10 minutes to ensure information was stored in main control. Reconnected new panel went through setup process, waited 15 minutes. Checked and information still not stored. Tried again with no success. Panel defective. Reordering panel and lid lock.; ordrng 1 W11394572 (Lid lock), rqstng P&A on 1 W11478526 (UI panel), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near York, SC 29745
Mitch H.
Job Details:
01/11/2024
"Removed and replaced inverter, control and user interface. Plugged refrigerator back in, allowed compressor to start. Ran diagnostics, all functions test good."
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near Enfield, CT 06082
Gary V.
Job Details:
01/11/2024
"Inspected and found stuck run relay in main acu, quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Sharon, MA 02067
Aimee Z.
Job Details:
01/11/2024
"Installed new damper control, complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Bristol, CT 06010
Chuck M.
Job Details:
01/11/2024
Customer complaint is that washer was leaking from hose. Washer has a delayed start. Customer said she pauses washer to add fabric softener and it doesnt start right away. Explained to customer that whenever cycle is paused it senses again once cycle is started again. Drain hose is not leaking.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS1
Near Charlotte, NC 28277
Jeff L.
Job Details:
01/11/2024
Need 2 switch holder screws to mount them the heads are stripped out and I cannot run them all way up so the door will catch. I have finished changing out the switch holders just need screws. Will call office in morning to order screws cant find a part number.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Granby, CT 06090
Gary V.
Job Details:
01/11/2024
"Inspected and found ice maker jammed mid cycle, ice maker broken, will order new ice maker and return.; ordrng 1 W11556926 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Charlotte, NC 28278
Mitch H.
Job Details:
01/11/2024
Adjusted and leveled doors. Checked and ensured both doors are sealing correctly. All checked good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Charlotte, NC 28278
Mitch H.
Job Details:
01/11/2024
"Found range cord wired incorrectly. Wired cord properly, tested, all components operating correctly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Windsor, CT 06095
Gary V.
Job Details:
01/11/2024
"2 year warranty Costco. Inspected and found leak fault, and found loose connection at fill valve, tightened and cycled, tested fine."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Charlotte, NC 28278
Mitch H.
Job Details:
01/11/2024
"Ran diagnostics, confirmed F1E5 inverter error. Tested microwave, runs for approximately 15 seconds then gives error. Ordering magnetron and inverter. Checked part availability, inverter on b/o. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11602306 (Inverter) and 1 W11578959 (Magnetron) and 1 2Xtime (2X time)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near East Hartford, CT 06118
Jeremy B.
Job Details:
01/11/2024
"Dryer starts then shuts off immediately. Tested supply power and found it wired backwards. Rewired and still doing same thing. Replaced motor with no luck will order and replace timer and start sw. ; ordrng 1 W11685947 (Timer) and 1 W11625516 (Switch), used 1 279827 (MOTOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8500DW0
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
01/11/2024
Found belt broken belt and worn pulley. Installed repair kit and tested all checks ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
01/11/2024
Customer said dishwasher still Leaking after new gasket install found wash arms cracked causing leak needs new. ; rqstng P&A on 1 W10837249 (Wash arm) and 1 WPW10498900 (Wash are upper)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0J
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
01/11/2024
Dryer not heating properly. Only getting to 120 on high heat. Replaced thermostat all checks ok. ; used 1 WP3387134 (THERMOSTAT) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Agawam, MA 01030
Chris B.
Job Details:
01/11/2024
Complaint that the unit is not cycling through correctly. Found bad actuator. Quoted parts and labor. Replaced part and unit running normal. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Attleboro, MA 02703
Aimee Z.
Job Details:
01/11/2024
Needs a strike and latch broken. Also the drain pump isnt fully pumping out leaving inch water and awfully noisy.Cust stated noisy in spin the rotor is hanging off washer and the bolt is missing?; ordrng 1 W11457841 (Strike) and 1 W11394572 (Latch) and 1 W11260238 (Rotor) and 1 W10752189 (Rotor screw) and 1 W11396717 (Drain pump)
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Ellington, CT 06029
Gary V.
Job Details:
01/11/2024
"Inspected and found minor debris on center burner head and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Gastonia, NC 28052
Ryan S.
Job Details:
01/11/2024
"Replaced Inner tub and suspension rods, tested unit in spin, unit tests fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Charlotte, NC 28208
Ryan S.
Job Details:
01/11/2024
"Returned to install new compressor. Conor wouldnt come on still, ran service test 40 to open dual valve. evacuated system and took off old compressor. Installed new compressor and pulled vacuum for 20 min. Filled unit with 4.65 r134a. Ran service test 40 to test cooling of both evap, frost pattern on both evap. Verified proper operation and cooling. Informed customer to give 24hors for cool, 48 for ice. ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Charlotte, NC 28216
Ryan S.
Job Details:
01/11/2024
"Error found, faulty actuator. Replaced actuator, tested unit in spin and agitate. Checks fine; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Westfield, MA 01085
Chris B.
Job Details:
01/11/2024
Complaint that the unit is not spinning out properly on the normal cycle but the quick and bulky works ok. Found the spin wasnt on and mentioned to the customer about the no spin option. Replaced part and door is working properly. Ran a diagnostic cycle and tested out normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mansfield, CT 06250
Amanda R.
Job Details:
01/11/2024
Replaced control set temps at recommenced turned ice maker on
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Westfield, MA 01085
Chris B.
Job Details:
01/11/2024
Complaint that the unit is leaking water from the bottom back. Found water hose on the hot side leaking a tiny bit. Mentioned to the customer its best to use new hoses with every new washer. Ran three diagnostic cycles and filled tub to check for tub leaks and all normal. No noises present and no error codes.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Amherst, MA 01002
Chris B.
Job Details:
01/11/2024
Replaced all parts and dishwasher running normal. No leaks detected. Floater working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Thomaston, CT 06787
Jimmy R.
Job Details:
01/09/2024
"Ran washer and found when agitating unit would make a loud clunking noise coming from under unit, checked rotor and stator and found tight removed and checked Gearcase and found a ton of slop in Gearcase shaft causing unit to make a clunk every time machine would agitate also when spinning unit would not sense correctly leaving clothes wet unit keeps adjusting thinking there was clothes but there was not checked errors and found off balance load error. Unit will need new Gearcase,clutch and control will order and return ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W11624943 (Cntrl)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Fort Mill, SC 29715
Mitch H.
Job Details:
01/09/2024
"Pulled oven partially from wall. Removed and replaced console assembly. Turned breaker back on, tested, all functions operating properly. Blower operating correctly, does not need replacing. Reinstalled oven in wall, retested, all components and functions operating correctly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28269
Robert A.
Job Details:
01/09/2024
I called Techline to document the consistent issue. Techline recommended replacing left RC door as well. Im ordering the part in addition to the other parts as well.Sr773795521; ordrng 1 W11518736 (Left RC door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB08
Near Suffield, CT 06078
Gary V.
Job Details:
01/09/2024
"Inspected and found compressor making noise while running, will order and call for return date.; ordrng 1 W11686820 (Compressor) and 1 876765 (Tube kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Ellington, CT 06029
Gary V.
Job Details:
01/09/2024
"Inspected and found f9e1, found drain hose severely kinked, needs new drain hose. Will order and return.; ordrng 1 W11414944 (Drain hose) and 1 W11614117 (Hose) and 1 8269144A (Drain hose)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Springfield, MA 01109
Roger R.
Job Details:
01/09/2024
"Found unit trying to drain while empty. Checked pressure hose and all okay. Unit has a failed ACU W11543394 Quoted 249.99+ tax for new control and $239 labor rate. For a total repair price of $504.61. Customer will call if repair is desired. Collected trip charge. REPAIR ESTIMATE IS GOOD FOR 7 days if repair is authorized balance due would is 375.61. ; ordrng 1 W11543994 (Control, main)"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Cramerton, NC 28032
Ryan S.
Job Details:
01/09/2024
"Customer comploamed UI touch panel not working intermit, touch screen non responsive on left side. Found harness ok. Quoted 191$ for repair , parts covered under warranty. Replaced Ui. Verified proper operation. Control board that was pre id was defective but not needed, ( loose part in box). Collected via card."
We serviced a
MAYTAG RANGE
Model MER4800PZ0
Near Mansfield, CT 06250
Amanda R.
Job Details:
01/09/2024
replaced control preheated to 350 let cycle six times got median temp 340 calibrated it up ten degrees
We serviced a
WHIRLPOOL WASHER
Model LSN1000JT1
Near Springfield, MA 01108
Roger R.
Job Details:
01/09/2024
Replaced broken motor coupler. Tested unit and all okay now; dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING
We serviced a
MAYTAG LAUNDRY CENTER
Model LSE7806ACE
Near Ellington, CT 06029
Gary V.
Job Details:
01/09/2024
"Inspected and found loose open off load switch, replaced and reset, cycled, tested fine."
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950U
Near Walpole, MA 02081
Aimee Z.
Job Details:
01/09/2024
No error codes Did a cup test top shelf and lower to test the spray arms are spraying water they are. Advised to heat water at sink before start and watch loading of dishwasher. Dont advised pots and pans they block lower spray arm. Rinse and scrape dishes. Working as intended
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Ellington, CT 06029
Gary V.
Job Details:
01/09/2024
"Inspected and found drain pump broken, replaced and cycled, tested fine.; used 1 W11412291 (DRAIN PUMP) from stock"
We serviced a
SHARP BUILT-IN M/W
Model SMD2489ES
Near Agawam, MA 01030
Mike K.
Job Details:
01/09/2024
"Cs had unit pulled out of cabinet.User interface not coming on, no lights coming on. With drawer open can hear relay on control clicking, when drawer is closed it stops.No mod/serial tag anywhere took off too/side cover and nothing anywhere behind/on drawer assy.Called office to see if a part list could be found. Lisa said we cannot find parts list, we dont work on them and to not charge customer."
We serviced a
GE DRYER
Model GFD55GSSN1WW
Near Longmeadow, MA 01106
Mike K.
Job Details:
01/09/2024
"Unit make loud noise when running. Tried with heat and without out, same noise. Took off belt and noise changed, but still noises. Found blower wheel wobbling, tightened and running smooth. Heating fine"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Longmeadow, MA 01106
Mike K.
Job Details:
01/09/2024
"Icemaker would not advance and break cubes free (as verified on previous visit while working on rf sealed system at same location. Recently the unit hasnt been cooling, evap is blocked with frost. Explained it could be a failure of defrost system or even door not being sealed. Quoted labor to steam clear evap and at this time will attempt that himself. Replaced icemaker, advanced and fill. Will need unit to get back to temp to see if unit makes ice properly.Icemaker originally replaced less then 30days ago, no additional charges for today.Returning defective part to office"
We serviced a
WHIRLPOOL DRYER ELECTRIC
Model WED4900XW0
Near Franklin, MA 02038
Aimee Z.
Job Details:
01/09/2024
Cust called cancelled
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Franklin, MA 02038
Aimee Z.
Job Details:
01/09/2024
"Found needed new suspension rods, replaced and tested with towels"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
01/09/2024
I replaced both valves tested operation. Everything is now working fine with no further issues found.; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Charlotte, NC 28278
Jeff L.
Job Details:
01/09/2024
No one was home I called and spoke with Kelly she called and got no reply. I left mag and took pics. Customer needs to be called and rescheduled ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Dallas, NC 28034
Ryan S.
Job Details:
01/09/2024
"No power from control, Replaced control, ran test cycle, unit checks fine."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Somers, CT 06071
Gary V.
Job Details:
01/09/2024
"Concern is noise while running. Inspected and ran thru multiple cycles, did not detect any problems or noises at this time. 30 days on trip fee if any problems persist."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVY010
Near Enfield, CT 06082
Gary V.
Job Details:
01/09/2024
"Inspected and found ice build up in freezer causing door to bind open and cleared ice, cycled and tested fine. Deep discounts applied to cost."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28202
Robert A.
Job Details:
01/09/2024
"Cx complaint that the unit goes unbalanced with large items in the load. I inspected the unit to confirm the complaint. I found an error code: f2e1. I cleared the code and ran a service cycle. The unit did not complete the service cycle. I tried calibrating the unit as well, neither worked. The unit needs a new control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11607637 (Control board)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Charlotte, NC 28213
Robert A.
Job Details:
01/09/2024
Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit is getting 243v from the wall and at the terminal block. The heater relay is sending the voltage to the element but there is no heat being produced. The element has a break. I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
GE REFRIGERATOR
Model GSHC5KGXGCS0
Near Holyoke, MA 01040
Mike K.
Job Details:
01/09/2024
"Not getting water at dispenser, not getting ice. Could hear valve humming, disconnected lines and operated, no water. Unit runs water through filter, then to valve, found filter not in fully, reseated and dispensing water fine, no test on icemaker, will need to let run."
We serviced a
LG WASHER.
Model Wt1701cw
Near Northampton, MA 01060
Mike K.
Job Details:
01/09/2024
"Complaint of leaking and noise during cycle. Found agitator is spinning free, cam is engaging basket, agitator shaft spinning separately. Quoted for gear case assy and labor, without companion parts or source of leak as cs was not going to invest much in unit. Denied, collected service call."
We serviced a
WHIRLPOOL WASHER.
Model WTW5000DW2
Near Northampton, MA 01060
Mike K.
Job Details:
01/09/2024
"Can molasses my of unit shaking and stopping during service me cycles. No error in history, ran diagnostic cycle fine.; rqstng P&A on 1 W11130362 (Suspension)"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Enfield, CT 06082
Gary V.
Job Details:
01/09/2024
"Inspected and found main acu getting proper voltage but not responding at all, quoted and they will call."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Hebron, CT 06248
Jeremy B.
Job Details:
01/09/2024
I stalled new hinges and receivers door still closing the same. ; dspstn on spec-tagged invntry: 1 W10347464 HINGE-DOOR
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fort Mill, SC 29708
Mitch H.
Job Details:
01/09/2024
"Removed and replaced encoder and HMI. Reassembled, tested, washer now activating correct water valves based on temperature settings. When set to warm, unit switches between valves properly. Started quick wash cycle, allowed unit to fill and begin agitating. Checked water levels, filling to proper level. Washer operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near East Hampton, CT 06424
Jeremy B.
Job Details:
01/09/2024
Installed new freezer door all checks ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Springfield, MA 01107
Roger R.
Job Details:
01/09/2024
"Found worn basket hub assembly causing basket to be loose and wobble. Replaced hub and rechecked, all okay. ; used 1 W10528947 (HUB) from stock"
We serviced a
GE RANGE
Model JS630SF1SS
Near Springfield, MA 01109
Roger R.
Job Details:
01/09/2024
"Found inner part of the right front burner has failed. Will need new large burner. Quoted $134.07 for new burner and $239 labor rate. Left message for Brian to call back with authorization and to pay balance due ; rqstng P&A on 1 WB30T10133 (Burner, 8), states that autho needed"
We serviced a
GE OVEN
Model JS630SF4SS
Near Springfield, MA 01109
Roger R.
Job Details:
01/09/2024
Turned unit on to bake at 350 and checked operation. Both bake and boil element working properly. Reset to 375 then 400 both times unit comes up to temperature and stays on. Due to nature of failure it is recommended to replace oven sensor. Quoted 39.99 for sensor and labor of $239 for a total repair of $281.49 less $129 already paid leaves a balance of 152.49 Tenant: Therese Left message for Brian to call back with authorization and to pay balance due ; rqstng P&A on 1 WB23T10015 (Oven sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
01/09/2024
"Found 3 in series lights out and 3 others freezer and fridge. Torn gasket, also cust complaint is water keeps coming out of disp when uses waterTested door switches are good; ordrng 1 W11683244 (Lights) and 1 W11683243 (Led) and 2 W10843339 (Led)s and 1 W10846057 (Gasket) and 1 W11330971 (Control ui) and 1 W11087492 (Switch) and 1 W10909034 (Drip tray)"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near East Longmeadow, MA 01028
Chris B.
Job Details:
01/09/2024
Complaint that the unit is taking too long to dry. Found clogged blower exit. Unclogged unit and dryer running normal. ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT
We serviced a
KITCHEN AID MICROWAVE
Model KHHC2090SSS2
Near Ludlow, MA 01056
Chris B.
Job Details:
01/09/2024
Complaint that the touch panel lcd is not displaying properly. Quoted parts and labor. Customer will think about putting that amount into the unit for the age. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Ludlow, MA 01056
Chris B.
Job Details:
01/09/2024
Complaint that the unit is leaking water from the bottom left side. Found bad gasket. Replaced part and unit running normal. Mentioned to the customer that the water line is leaking too. They will call the store to fix this issue.; used 1 W11483553 (GASKET) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ
Near Fort Mill, SC 29715
Mitch H.
Job Details:
01/09/2024
"Checked and found upper wash arm off and would not lock in place. Replaced tube and arm, tested, operating properly."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Indian Land, SC 29707
Jonathan J.
Job Details:
01/09/2024
"I replace user interface and control, and before turning power on customer stated that she seen a bright flash of light inside of oven and smelled a burning smell so I inspected oven wiring, found no issues with the oven wiring. Then I inspected the junction box and found customer needs an electrician hole melted through junction box thick soot around house junction box. no wiring issues or electrical issues. Found with oven at this time left breaker turned off to unit."
We serviced a
MAYTAG WASHER
Model MVW6500MW1
Near Suffield, CT 06093
Mike K.
Job Details:
01/09/2024
Replaced inlet valve and ran diagnostic. Completed fine with no errors and water flow was good.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Springfield, MA 01104
Roger R.
Job Details:
01/09/2024
Refrigerator temp 40. Freezer temp 10-15 depending on where checked. Static pressures after unit was running and shut off was both around 1-2 psi. ; ordrng 1 W11546690 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Springfield, MA 01105
Roger R.
Job Details:
01/09/2024
Found unit has a broken refrigerator door switch. Wires are not accessible Called tech line sr 7738194101 unit is under review for exchange.
We serviced a
WHIRLPOOL KITCHEN
Model WDPA70SAMZ1
Near Plainville, CT 06062
Chuck M.
Job Details:
01/09/2024
"Customer complaint is that dishwasher has error code F6e1 no or low water. Attempted diagnostics but console is not responding. Ordered control and console. Replaced inlet valve from T/S. ; ordrng 1 W11491730 (Control Panel) and 1 W11564002 (Control), used 1 W11434044 (VALVE-INLT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYWOO
Near Bristol, CT 06010
Chuck M.
Job Details:
01/09/2024
Installed inlet valve and ice maker. Allow time for ice production. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER and 1 WPW10238100 VALVE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Denver, NC 28037
Ryan S.
Job Details:
01/09/2024
"Installed new sump assembly, ran test cycle, no leaks, unit tested fine."