Service History 203 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC4

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/30/2023

When I called on csx I could not get it to ring. When I called from regular phone it told me the phone had no service. I called office spoke with crystal and when she called it just rang. Office will reschedule; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near West Hartford, CT 06110

Chuck M.

Job Details: 08/30/2023

Installed diffuser and replaced evaporator fan motor. Checked ok. Advised customer to allow time for unit to stabilize. ; used 1 WP2315539 (EVAP MOTOR) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Simsbury, CT 06070

Chuck M.

Job Details: 08/30/2023

Customer complaint is that dishwasher had error code F8e4 overfill. Inspected and found water dripping from water line connection to inlet valve. Secured connection and tested. No leaks.

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Windsor, CT 06095

Chuck M.

Job Details: 08/30/2023

Customer complaint is that glass cooktop has come unglued from brackets to secure cooktop glass to box. Took pics. Ordered glass top. ; ordrng 1 W11476176 (Cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near South Windsor, CT 06074

Amanda R.

Job Details: 08/30/2023

Not cooling good heavy frost on evaporator the brown wire going to heater element wasnt connected reconnected manually defrosted evaporator condenser fan blade came off of motor reattached fan blade set temps at recommended

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near South Windsor, CT 06074

Amanda R.

Job Details: 08/30/2023

Stopped making ice then freezer defrosted ff section at about 60 degrees compressor running ran test 40 needs sealed system work ; ordrng 1 W11592010 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28217

Jeff L.

Job Details: 08/30/2023

"Found plastic water line going to refrigerator pinched off at union tying the 2 lines together (wall/fridge) the plastic line from home is about completely pinched off due to not having a spleen running thru the plastic tube to keep it circular which is cutting off water pressure from house not allowing proper water flow out door dispenser. I advised customer that plumber has to resolve this problem and i RECOMMENDED getting a 1/4 inch braided line to attach to fridge, plastic lines will become hard and brittle and will crack causing water issues. I also suggested having plumber move the water supply up behind the fridge for easy access to shutoff but not at all REQUIRED. PLEASE SEE PICSWater valve was installed(call complete)"

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near West Hartford, CT 06117

Ruben C.

Job Details: 08/30/2023

Received wrong color console reordering console. Left control with cust; ordrng 1 W11325569 (Console)

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near West Hartford, CT 06117

Ruben C.

Job Details: 08/30/2023

"7737214162 checked unit found burners switches burnt replaced switches called techline to document; used 1 WP3149400 (Front right), and 1 WP3149404 (Right rear) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near East Hartford, CT 06118

Chuck M.

Job Details: 08/30/2023

Customer complaint is that ice maker was not dispensing ice. Inspected and found ice container empty and fill tube frozen. Cleared fill tube and ordered inlet valve. ; ordrng 1 W11546685 (Dual water valve)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near East Hartford, CT 06118

Chuck M.

Job Details: 08/30/2023

Customer complaint is that dishwasher is not washing dishes properly. Leaves dishes filmy and gritty. Tested water at sink and it took approximately 30 seconds to get hot. Ran dishwasher and water still came in cold. Filled and drained 3 times and water was Luke warm. Water at sink is not directly connected to dishwasher water line. This is a plumbing issue. Hot water setup is not straightforward.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Denver, NC 28037

Mark C.

Job Details: 08/30/2023

Unit is erroring out due to the floor being unlevel in the laundry shed. Leveled unit to the best of my ability instructed customer that the problem would need to be addressed for the best function. Unit however is fully operational. Instructed customer on the proper use and care of the unit.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Iron Station, NC 28080

Mark C.

Job Details: 08/30/2023

Parts damaged in box reorder and reschedule ; ordrng 2 W11598202 (Trim)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Hebron, CT 06231

Jeremy B.

Job Details: 08/30/2023

Water not flowing properly. Found water line kinked at back. Unkinked and purged a gallon out. All checks ok.

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Auburn, MA 01501

Chris B.

Job Details: 08/30/2023

Replaced all parts. Unit working normal. No leaks detected. ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW and 1 WPW10443885 DOOR LOCK

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Holden, MA 01520

Chris B.

Job Details: 08/30/2023

Complaint that the unit is not washing properly. Found error code F0E9 off balance. Cleared out codes. Ran calibration cycle and two diagnostic test. Unit working normal. Ran a quick load and unit working properly. Washer codes needed to be cleared out.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FNAB00

Near Holden, MA 01520

Chris B.

Job Details: 08/30/2023

Replaced part and unit working normal. All led lighting are illuminating properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVY00

Near Lincolnton, NC 28092

Mark C.

Job Details: 08/30/2023

Installed new auger motor unit is fully operational.; dspstn on spec-tagged invntry: 1 W10822606 AUGER MOTOR

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Longmeadow, MA 01106

Gary V.

Job Details: 08/30/2023

"Installed parts listed, ran calibration and cycled thru auto test and tested fine.; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 08/30/2023

"Returned to install parts ordered by previous tech. Installed control and suspension. Ran high speed spin and unbalance detection. Unit when completely empty is shaking more than normal. Found inner drum is swaying , tried taking drum out and tighting drum down but issue still present l ordering inner drum. Informed customer part will be shipped to him. When it arrives open box and check for damage and give office call to schedule return call. ; rqstng P&A on 1 W11178227 (Inner drum), dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model MVWB725BW0

Near Shrewsbury, MA 01545

Angel R.

Job Details: 08/30/2023

Found bearings on tub worn. All looks ok underneath unit. Once informed customer of service charge and tub assembly price he immediately decided he will buy something new as this unit is already 7-8 years old. He did not want a quote.

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Plainville, CT 06062

Ruben C.

Job Details: 08/30/2023

Checked unit found power harness on control was disconected causing no power to control reinstalled tested normal no error codes in memory

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Bristol, CT 06010

Ruben C.

Job Details: 08/30/2023

Replaced control harness and thermistor tested heating element is ok. Cust will observe unit; dspstn on spec-tagged invntry: 1 W11546681 HARNS-WIRE and 1 WPW10384183 THERMISTOR

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/30/2023

"Took picture of purchase receipt and also checked entitlement. Entitlement says unit is n warranty. Tested and found close door message and microwave not starting. If pushed on right side, starts and runs correctly. Turntable motor makes a squeaking noise. Ordering inner door, hinges and motor.; ordrng 1 W11684570 (Inner door assembly) and 2 W11598178 (Hinge)s and 1 W10911403 (Turntable motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Tega Cay, SC 29708

Mitch H.

Job Details: 08/30/2023

"Removed and replaced compressor and related parts. Charged with nitrogen, allowed to sit for 20 minutes, no leaks or loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct charge of R600. Compressor operating properly and cooling correctly.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT , used 1 W11506635 (Coupler), and 1 R600 refrigerant (Refrigerant) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ02

Near Mooresville, NC 28115

Vincent O.

Job Details: 08/30/2023

Found unit is not defrosting properly causing ice to intermittently melt. Order and replace fan assembly. ; ordrng 1 W11334745 (Evap fan)

We serviced a

WHIRLPOOL DRYER

Model WED8500BW0

Near Mooresville, NC 28115

Vincent O.

Job Details: 08/30/2023

Installed new control. Low voltage error gone. Unit still doesnt tumble. Found open thermal fuse. Replaced thermal fuse. Tested and verified proper operation. All functions check ok. ; used 1 WP3390719 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Troutman, NC 28166

Vincent O.

Job Details: 08/30/2023

Sr7737212472. Found no 240v at bake element. 120v to ground. Checked p11 connections at control. No voltage. Found connection loose at p1 connector. Dbl line break connector. Reseated connector and secured. Set unit to bake and verified 240v to bake element. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Huntersville, NC 28078

Robert A.

Job Details: 08/30/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID RANGE

Model KFEG500ESS6

Near Shrewsbury, MA 01545

Angel R.

Job Details: 08/30/2023

"Installed cooktop, tested ok."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Paxton, MA 01612

Chris B.

Job Details: 08/30/2023

Complaint that the unit will not turn on. Found error code F6E2 unit will not enter diagnostic mode. Ran all test on ACU found bad control board. No led flashing on board. Wasnt able to get to test touch panel. Will order as a backup.; rqstng P&A on 1 W11401712 (Control Board) and 1 W10861501 (Control Touch Panel)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Sutton, MA 01590

Aimee Z.

Job Details: 08/30/2023

F7e4 actuator not shifting in diagnostic no movement Cleared code replaced actuator and ran diagnostics locked up and agitated and spun complete; used 1 W10913953 (actuator) from stock

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF8

Near Attleboro, MA 02703

Aimee Z.

Job Details: 08/30/2023

Installed new main Cntrl lights fan and compressor on and running fridge and freezerComplete

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Clover, SC 29710

Mitch H.

Job Details: 08/30/2023

"Tested and found F8E4 float switch error. Removed tray, found it full of water. Cleaned and dried tray, reinstalled. Tested dishwasher and checked for leaks. No leaks found. Dishwasher now operating properly."

We serviced a

WHIRLPOOL WASHER

Model WFC682CLW0

Near Enfield, CT 06082

Gary V.

Job Details: 08/30/2023

"Inspected and found drain hose elbow kinked in back of drain port, unkinked drain hose elbow and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

KENMORE REFRIGERATOR

Model 596.76253701

Near Enfield, CT 06082

Gary V.

Job Details: 08/30/2023

"Inspected and found compressor getting voltage but shutting down on overload, and high side condenser line rotted and corroded, quoted and she will call."

We serviced a

ELECTROLUX DRYER

Model EFME627UTT2

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/28/2023

Found steam valve leaking by causing water to flood. Needs new valve. Dryer makes a rumbling noise. Needs new roller wheels and pulley. ; rqstng P&A on 1 137544800 (Valve) and 4 5304523152 (Roller wheels)s and 1 134793511 (Idler pulley) and 1 134719300 (Belt)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Attleboro, MA 02703

Aimee Z.

Job Details: 08/28/2023

Pulled error codes9-4 light7-2. Mtr singleF8e1. Water valve Cleared codesCust had pulled out and disconnected Attached power cord to pull out error codes; ordrng 1 W11434044 (Water valve)

We serviced a

MAYTAG WASHER

Model n/a

Near Attleboro, MA 02703

Aimee Z.

Job Details: 08/28/2023

"F6e1 Communication error F9e1 long drainRan diagnostics tub no movement at all , hand spin movesNo voltage coming out of mtr cntrl , needs mtr cntrlWasher locks up doesnt unlock n voltage at mtr cntrl.Cust has on platform would need to be removed or further testingCost high Cust buying new"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Holland, MA 01521

Amanda R.

Job Details: 08/28/2023

Replaced control night light working

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS04

Near Enfield, CT 06082

Gary V.

Job Details: 08/28/2023

"Arrived and found unit dead, found circuit breaker tripped, powered back on and did amp draw reading and found 3.3 total amp draw, including compressor and fans, looks normal , but rescheduling for tomorrow morning to let unit run over night, and come back for another look.; schdld next appmnt for 8/29 TUE AM"

We serviced a

KITCHENAID RANGE

Near Suffield, CT 06078

Gary V.

Job Details: 08/28/2023

Installed new main acu and cycled to temp and watched for 1/2 hour. Unit did not fault out.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF9

Near Charlton, MA 01507

Amanda R.

Job Details: 08/28/2023

Replaced right ff door switch operation normal

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/28/2023

"Replaced hot and cold water inlet valves. Tested, washer now filling and operating properly. No other issues found.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/28/2023

Removed and replaced ice chute door gasket. Attempted to replace dispenser ice door but could not remove UI without risking damage to UI. Requesting P&A for UI in case it is damaged during removal. Left parts with customer.; rqstng P&A on 1 W11405309 (User interface)

We serviced a

WHIRLPOOL DRYER

Model WED9290FW0

Near Spencer, MA 01562

Amanda R.

Job Details: 08/28/2023

Complaint taking n hour longer to dry clothing then it use to evaporator clogged with lint build up cleaned out

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Linwood, NC 27299

Vincent O.

Job Details: 08/28/2023

No problem found with unit. Customer expected water level to be higher than it is. Water level is normal based on auto sensing fill. Explained that water level is designed to go just above clothing. Calibrated control and ran normal cycle checked water level empty and verified level is proper. All functions check ok.

We serviced a

MAYTAG WASHER

Model MVWB766FW0

Near Holyoke, MA 01040

Mike K.

Job Details: 08/28/2023

"F3e2, f0e3, f2e1,Complaint of leaking and not spinning out clothes. Found unit leaking from water housing and some oil leakage from gear case assy.Quoted for housing and gear case."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Springfield, MA 01118

Roger R.

Job Details: 08/28/2023

Checked unit and found everything seems normal. Both evaporators and fans working and clear.

We serviced a

ELECTROLUX WASHER

Model EFLS627UTT

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/28/2023

Ran washer through a complete test and found no leaks all checks ok.

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near East Hartford, CT 06118

Chuck M.

Job Details: 08/28/2023

Customer complaint is that washer cabinet is rusted in top left corner before lid. Took pic. Ordered touch up paint. Paint is chipped not rusted. ; rqstng P&A on 1 72017 (touchup wht)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Torrington, CT 06790

Ruben C.

Job Details: 08/28/2023

Checked unit has proper voltage getting power to control board but not green led on board and no response on panel ordering control and facia ui ; ordrng 1 W11618916 (Control) and 1 W11618916 (Facia)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/28/2023

Installed conversion kit. Tested and verified proper operation. All flames and functions ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/28/2023

Found valve screen clogged causing long fill error. Removed clog from screen. Tested and verified proper operation. All functions check ok. Instructed customer to have filter installed. I&i is now fulfilled. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDB13

Near Shrewsbury, MA 01545

Angel R.

Job Details: 08/28/2023

Helped with parts install. Tested ok.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/28/2023

Found needs new drum hole and split on seem in drumAlso needs tuneup and new belt.Cust calling WHL to see if they will cover cost of the drum.Cwa

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW

Near Worcester, MA 01604

Amanda R.

Job Details: 08/28/2023

Called ahead to customer states that it stopped working for three days but has been working normally

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958DEM00

Near Worcester, MA 01608

Amanda R.

Job Details: 08/28/2023

Worked for a month then lost complete cooling again compressor is running need to pressurize system with nitrogen to check for leaks ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Coupler)

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDB13

Near Shrewsbury, MA 01545

Amanda R.

Job Details: 08/28/2023

Left parts there needs second tech to remove door and stainless cover to replace dispenser motor ; O-emld tckt

We serviced a

KITCHENAID ICEMAKER

Model KUID508HPS01

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/28/2023

Found unit doa. Tested and verified proper proper power supply from outlet. Found power resupplied when moving cord. Unit will turn on/off when being moved around. Order and replace pump and control. ; ordrng 1 W11539855 (Pump) and 1 W11034363 (Control)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Charlotte, NC 28209

Mitch H.

Job Details: 08/28/2023

Checked and found freezer door slides binding and not closing properly. Ordering slides. Both left hand refrigerator door and freezer door are dented. Advised customer and builder that unit is beyond 30 day cosmetic warranty and that they will need to contact Whirlpool to get a P&L authorization for replacement of doors.; ordrng 1 WPW10330994 (Left hand slide) and 1 WPW10330995 (Right hand slide)

We serviced a

WHIRLPOOL OVEN

Model JES1750ES1

Near East Windsor, CT 06088

Gary V.

Job Details: 08/28/2023

"Inspected and found bake relay sticking on main acu and temps going 100 degrees too hot, and measured 1190 ohms thru sensor from controller, is a little out of specs, will submit estimate and call.; rqstng P&A on 1 W10803488 (Main control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bloomfield, CT 06002

Gary V.

Job Details: 08/28/2023

Inspected and found open circuit thru capacitor and replaced. Cycled and tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Windsor, CT 06095

Gary V.

Job Details: 08/28/2023

Installed new shelf and tested fine.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Huntersville, NC 28078

Robert A.

Job Details: 08/28/2023

Cx complaint that the units door has a dent and scratch. I inspected the unit to confirm the complaint. I informed the project manager that the unit is beyond the 30 period to cover cosmetic damage. He says it may be within the 30 day range and will search for the proof of delivery. Im ordering the part but marking requires authorization because without the proof of purchase its not covered. He will call in if he finds the proof of delivery within 30 days.; ordrng 1 LW10638684 (RC door (stainless))

We serviced a

JENN-AIR MICROWAVE

Model JMDFS24JL00

Near Huntersville, NC 28078

Robert A.

Job Details: 08/28/2023

Cx complaint that the unit turns on randomly by itself. I inspected the unit to confirm the complaint. I tested the heating performance and it heated fine. The cx said when its in standby it will randomly turn on and start heating. She also mentioned that the heating performance goes in and out sometimes. I tested the MW again and it worked fine. Im ordering a new control panel to resolve the issue. I called WP to document the issue.Sr7737160115; ordrng 1 W11445129 (Control panel)

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Huntersville, NC 28078

Robert A.

Job Details: 08/28/2023

"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit is getting 242v, tumbles and has decent airflow. However there is no heat being produced. I removed the top panel and noticed heat as produced. I took the unit apart and found the heater duct out of place. I corrected the duct position and tested the unit for the cx. The unit is working as designed."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Huntersville, NC 28078

Robert A.

Job Details: 08/28/2023

"I attempted to install the ordered parts. The double oven is next to a wall, I cant confidently pull it all the way out by myself without causing any damage. The job requires a 2nd man to pull the unit all the way out and avoid any damage to the surrounding area. I checked diagnostics for error codes, I found F6e4 which is related to a mismatch between the UI console and control boards. Im ordering new control and a UI console just in case.; ordrng 1 W11600643 (UI console (stainless)) and 1 W11448962 (Control board) and 1 W11598200 (Control board)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Huntersville, NC 28078

Robert A.

Job Details: 08/28/2023

Cx complaint that the dryer is making a weird noise the first few minutes of a cycle. I inspected the unit to confirm the complaint. I found the roller clip broke and needs to be resolved. I replaced the rollers and belt as well from the dryer repair kit in TS. I tested the unit for the cx. The unit is working as designed.; used 1 432067 (Dryer repair kit) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Cornelius, NC 28031

Robert A.

Job Details: 08/28/2023

Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found an error code; f9e1. I ran the drain pump and heard nothing. I removed the grey water and drain pump. I found the connector and was loose and a piece of plastic in the drain pump impeller area. I secured the connector and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Charlotte, NC 28269

Robert A.

Job Details: 08/28/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28216

Robert A.

Job Details: 08/28/2023

Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the wall outlet has good polarity with 121v. There is no incoming power at the control nor is the control LED on. I checked the cord and found a break in the cord. The unit needs a new cord to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W10850133 (Power cord)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Charlotte, NC 28270

Jeff L.

Job Details: 08/28/2023

Replaced reservoir water coming out of door I explained to customer there is no other fix we can do. I checked his temp at sink and it was 75 degrees and I filled cup with water and it was 75 degrees. Told him ground temp has rose so water coming into house is warmer than usual.(Call complete)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/28/2023

Replaced upper door glass unit ran and checked ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/28/2023

Found defrost drain pipe stopped up with debris. Removed all debris and put part back on and made sure it was recessed in hole correctly. Unit ran and checked ok(Call complete)

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/28/2023

Found wall receptacle with no ground causing unit to keep all ignitors on. I took my drop cord and plugged into another receptacle and it worked perfectly advised customer to get receptacle replaced and unit will be good to go..Call complete; ordrng 1 W11537635 (Wiring harness)

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 08/28/2023

Installed new control ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10625696 CONTROL

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Middlefield, CT 06455

Jeremy B.

Job Details: 08/28/2023

Found bottom door seal warped and heater bushings failing. Replaced heater but recommended replacing bottom door seal. Water at 160 must be lowered to 120; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near East Hampton, CT 06424

Jeremy B.

Job Details: 08/28/2023

"Dishwasher giving F8E4( leak detected) found heater failing causing leak and bottom door seal warped. Replaced heater but needs new bottom door seal and door gasket. ; rqstng P&A on 1 W11664713 (Seal) and 1 W11483553 (Gasket), used 1 W11537778 (HEATER W/NUTS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Charlotte, NC 28211

Mitch H.

Job Details: 08/28/2023

"Replaced UI control, thermistor, and emitter and receiver board. Removed evaporator cover and melted and cleared all ice from evaporator. Checked defrost heater and connections, no issues found. Reassembled, checked, all functions operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Windsor, CT 06095

Gary V.

Job Details: 08/28/2023

"Sr#7737194479. Techline advised ordering additional seal for upper freezer door. Will order and return.; ordrng 2 W11159728 (Seal)s, used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/28/2023

Complaint middle rack keeps falling door will not open properly leaking water. I found both adjusters are broken. I found door gasket is leaking completely compressed. I found touchscreen on the front of the dishwasher is broken and half plastics have become excessively brittle causing breakage to occur touchscreen built into door panel. Also found unit has the brass heating element must be replaced per service bulletin. No additional issues found with dishwasher at this time. ; ordrng 1 W11416785 (Door panel with touch control) and 1 W11537778 (Heater) and 1 W11483553 (Gasket) and 1 W11551430 (Adjuster) and 1 W11551537 (Adjuster)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Torrington, CT 06790

Ruben C.

Job Details: 08/28/2023

7737196368 checked unit control stops functioning intermitently called techline told to order control and panel at the same time; ordrng 1 W11622500 (Panel) and 1 W11629914 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Sutton, MA 01590

Angel R.

Job Details: 08/28/2023

"Installed new damper control, tested ok.; dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL"

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Springfield, MA 01128

Roger R.

Job Details: 08/28/2023

Found the moisture sensor board was not fully inserted into holder. This caused the sensor dry side to not function. Reinserted and timer advances not in sensor settings.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, NC 28270

Jeff L.

Job Details: 08/28/2023

"Suspension rods are good and the gear case is good. Ran unit thru diagnostics no fault code present. Advised customer these are suspended tubs with 4 suspension rods holding it up in the air, the unit will get off balance at times depending on load size of laundry. I advised customer at this time there isnt anything I can do to correct the problem. I advised to follow owners manual instructions and stop machine and redistribute the load. The unit ran and checked ok(Call complete)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Charlotte, NC 28270

Jeff L.

Job Details: 08/28/2023

"Customer said water was coming out of dispenser again, customer had ice maker cut off. There is no service bulletin on this problem. Put unit thru diagnostics no fault codes were found. Thru visual inspection I found the flapper not closing all the way. Gonna replace 4 parts to make this a good repair.Customer has to leave by 1030; ordrng 1 W10792144 (Fake wall) and 1 W11189145 (Flapper door assembly) and 1 W11557002 (Ice maker) and 1 W11535162 (Water valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Matthews, NC 28105

Jeff L.

Job Details: 08/28/2023

Found compressor kicking on and off so the unit cannot push butane thru system. The compressor is grounded and needs to be replaced along with drier filter. The unit is in its 2nd year whirlpool is covering parts and labor and customer is responsible for trip/diag charge. Will need to send someone out who is able to do butane seal system work.Part#W11574734; ordrng 1 W11574734 (Compressor) and 1 2xframe (2xframe)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Hartford, CT 06112

Chuck M.

Job Details: 08/28/2023

Installed timer and PTS switch. Dryer did not start. Tested thermal fuse and it was open. Replaced from T/S and tested. Dryer is working. Basement is very humid. Customer has a dehumidifier but it is not helping. Informed customer that thermal fuse can fail again. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

GE REFRIGERATOR

Model Pfss5pjxcss

Near Simsbury, CT 06089

Chuck M.

Job Details: 08/28/2023

Customer complaint is that refrigerator is not cooling. Inspected and found fans running but compressor is not running. Quoted P&L. Customer will decide later.

We serviced a

WHIRLPOOL ICEMAKER

Model KUiD508HPS01

Near West Hartford, CT 06117

Chuck M.

Job Details: 08/28/2023

Customer complaint is that ice maker is not working. Ran component diagnostics and found no water coming in. Inspected and found no water coming through tap at supply. Plumbing issue.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near West Hartford, CT 06107

Chuck M.

Job Details: 08/28/2023

"Installed condenser fan motor and water valve. Attempted to install door gasket but they are too short. Does not tuck behind door liner all the way around. ; rqstng P&A on 2 W10846057 (gasket-fip)s and 1 W11087438 (motor-evap), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Ludlow, MA 01056

Roger R.

Job Details: 08/28/2023

Found unit noisy during agitation checked lower components and all ok. Noise coming from inside the gearcase. Will need a new gearcase ; rqstng P&A on 1 W10373144 (Gearcase) and 1 W10721967 (CAM KIT) and 1 W11239857 (BELT)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Winsted, CT 06098

Ruben C.

Job Details: 08/28/2023

Checked unit found harness on door disconnected reinstalled door switch tested normal; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Springfield, MA 01109

Roger R.

Job Details: 08/28/2023

"Found unit not defrosting due to bad connection at the brown wire to the thermal limiter. Unit will need new heater with harness. Will order and return ; ordrng 1 W11650661 (Heater, defrost)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Monroe, NC 28110

Jonathan J.

Job Details: 08/28/2023

I replaced all previously ordered parts. I tested operations perform task 52 calibration. No additional issues found at this time with washing machine. No abnormal noises.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Monroe, NC 28110

Jonathan J.

Job Details: 08/28/2023

Complaint soup never dissolves in a bottle dishwasher have a soap residue all over the bottom and door of the dishwasher. I found 43 error code and 71 error code incoming water to cold and motor error. I replaced motor sump assembly. I performed a diagnostic cycle verified heating element is working and everything else is working fine also verified new leaks. ; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Longmeadow, MA 01106

Roger R.

Job Details: 08/28/2023

Customer complaint of unit too warm in refrigerator section. I checked evaporator and air channels all okay. Tested damper and was slight noisy. Recommend replacing damper assembly. Quoted $119.99+tax for damper and $239 labor rate. Will need to order damper and return. ; ordrng 1 WPW10594329 (DAMPER CNTRL)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Holyoke, MA 01040

Mike K.

Job Details: 08/28/2023

"Replaced ice bin, dispenses fine."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HB07

Near Easthampton, MA 01027

Mike K.

Job Details: 08/28/2023

"Parts & labor Covered by authorization # W18AQ31APL1.Unit not starting. Unit was in locked mode. Unlocked and verified operation, heating fine.Non parts or labor, just service call."

Contact Us Today

About Us