We serviced a
KITCHENAID COOKTOP
Model KECD867XSS02
Near Avon, Connecticut 06001
Ruben C.
Job Details:
11/19/2024
Could not do repair need two people burner and switch are on the glass putting in pa for helper have informed cust if not approved will be 169.00 plus tax also have informed cust of glass chipped at right side prior to service took pic ; rqstng P&A on 1 Helper (Helper)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS3
Near Avon, Connecticut 06001
Ruben C.
Job Details:
11/19/2024
Checked unit found motor is extremely noisy and delivery tube is not sealing well ordering sump pump assy and delivery tube; ordrng 1 W11416362 (Motor) and 1 W11744286 (Tube delivery)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Enfield, Connecticut 06082
Jorden
Job Details:
11/19/2024
"Arrived and found leak is caused by poor drainage in the stand pipe, showed customer and captured photo. Unit operating properly, advised they have the stand pipe and drainage plumbing investigated."
We serviced a
MAYTAG WASHER
Model MVW5435PW0
Near Granby, Massachusetts 01033
Chris B.
Job Details:
11/19/2024
Complaint that the washer is not finishing any cycle. Found unit not draining. Found bad harness wire. Replaced part with TS #W11643701. Ran diagnostic cycle and all working properly. ; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS02
Near Grafton, Massachusetts 01519
Glenn
Job Details:
11/18/2024
Found that the new control panel needed to be programmed of which I was unaware. Called Randy and we programmed the new part tested all ok
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Springfield, Massachusetts 01105
Jorden
Job Details:
11/18/2024
"Arrived and installed both broil burner tube and stove top center burner valve, neither issue got corrected. Contacted manufacturer and the decided to submit unit for engineering review. SR #7740292138"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Springfield, Massachusetts 01118
Jorden
Job Details:
11/18/2024
"Arrived and found tub full of clothes and water, drain pump receiving 120v and humming but not operating, replaced and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Union, Connecticut 06076
Gary V.
Job Details:
11/18/2024
"Alternate # 860-938-9751, 860-500-9701. Inspected and found model/serial tag destroyed and cant determine if this is correct unit. Found multiple problems, main acu faulting and shutting entire unit down causing no cool, draw board not illuminating and wires to draw board broken, water not dispensing because of valve failure, also cabinet lites need to be replaced. will submit estimate to determine if repairs are covered.; rqstng P&A on 1 WPW10675033 (Main acu) and 1 W11170612 (Draw harness) and 1 WPW10769076 (Draw board) and 1 WPW10341329 (Valve) and4 W11632139 (Led module kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Ellington, Connecticut 06029
Gary V.
Job Details:
11/18/2024
"Inspected and found ff module not functioning, replaced with new module and cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
11/18/2024
"Inspected and found Crisper shelf frame broken, part is a non-functional part and is not covered by service contract. Quoted the customer and she will call wants repaired."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Webster, Massachusetts 01570
Lee
Job Details:
11/18/2024
"Customer states unit makes noise during fill up,and rinseConfirmed complaint found when cold water is run the valve makes a lot of noise, replaced off truck verified noise was gone, showed customer noise is gone. Tested okay.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
GE LAUNDRY CENTER
Model PFQ97HSPV0DS
Near Thompson, Connecticut 06255
Lee
Job Details:
11/18/2024
"Customer states clothes still wetConfirmed complaint. Found lint buildup in blower as well as drain filter, removed all lint, verified unit now worked proper and removed all error codes."
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Northbridge, Massachusetts 01588
Glenn
Job Details:
11/18/2024
Washer didnt spin out clothes. Customer was using the wrong soap not HE. Tested only a long drain error code 9/1 was present. Cleared code and ran diagnostic cycle tested all ok. Then started a washer cycle to tested further. Tested all ok customer instruction on soap usage and proper loading
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Concord, North Carolina 28027
Johnny
Job Details:
11/18/2024
"Cx stated unit drys well on timed dry but on sensor settings it does not, I asked customer how does she sort her clothes, she stated by colors but not by material or linen. I observed observed a smashed dryer vent hose and lint outside on the ground of dryer exhaust vent. I informed the to use timed dry if shes not going to sort clothes by materials because in mixed loads some items will dry faster than others and once it hits the moisture sensor it will cut dry off early. I verified hit in both sensor and timed dry, unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS07
Near Concord, North Carolina 28027
Johnny
Job Details:
11/18/2024
"Cx claims ice maker not working however it has a full bin of ice. Then he said he hardly gets ice. Cx stated when he gets ice the flap gets stuck open and keeps dispensing ice. I confirmed that complaint to be true. Cx stated frosting up occurs around ice chute. However he wiped it away before arrival. Ordering cx new door.; ordrng 1 W10365699 (Freezer door), dspstn on spec-tagged invntry: 1 4317943 ICE MAKER"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Naugatuck, Connecticut 06770
Andre
Job Details:
11/18/2024
Ck unit upon arrival and install controls and now unit would operate and stay on ran unit and found unit would call for water and no wash motor would kick on now that unit is operating. Contact office and order wash motor assembly. ; ordrng 1 W11460945 (Wash motor assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Waterbury, Connecticut 06706
Andre
Job Details:
11/18/2024
Ck unit upon arrival and found rollers damage and water filter housing door not clipping in place keeping water filter to pops out order parts to complete repair ; ordrng 1 WPW10359256 (Roller left) and 1 WPW10359255 (Roller right) and 1 W10844267 (Filter housing)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
11/18/2024
"Customer complain unit was not heating upon arrival tested unit with cup of water. Verified unit not heating. replaced magnetron from pre-Id truck stock., plugged unit in tested with cup of water. Unit now heating. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW06
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
11/18/2024
Customers complained refrigerator door not closing properly. Had to adjust bottom hinge on refrigerator side for proper seal. Verified proper seal after adjustment. Verified proper operation.
We serviced a
WHIRLPOOL OVEN
Model JJW3830IL00
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
11/18/2024
"Installed new ui panel and programmed oven, cycled in bake and tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Windsor, Connecticut 06095
Gary V.
Job Details:
11/18/2024
"Inspected and found dishwasher leaning forward, causing dribble at the front of the door leveled unit off and tested fine. Customers other concern was staining on the front door and explained staining was not covered by warranty. Unit under two-year Costco.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Granby, Connecticut 06035
Gary V.
Job Details:
11/18/2024
"Inspected and found below normal temp in ff compartment, found air damper not closing properly, replaced air damper and cycled back on. Please allow 48-36 hours for temps to regulate.; used 1 W11645127 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL RANGE GAS
Model WFG505M0MS0
Near Wolcott, Connecticut 06716
Andre
Job Details:
11/18/2024
"Sr#7740345901Ck unit upon arrival and remove panels and install harness, after installing harness test operation and same issue no lights for oven. Contact Tech support and inform Tech Support of situation and what parts was replace and voltage check as per tech Line and as per Schematic diagram our L1 coming in splice and supply voltage to P1-1 and P2-6. But with both the old and new harness the block from out L1 goes straight to P1-1 and the block from P2-6 goes straight to out light socket. Provide TechLine with part # for harness and its the same harness he comes up with per Tech line harness would need to go into Research provide customer with SR#"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Canton, Connecticut 06019
Andre
Job Details:
11/18/2024
Ck unit up arrival and ran diagnostic on unit and found heater coming on ran wash test with different option and show and instruct customers and customer understood unit is now operating to spec
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near New Hartford, Connecticut 06057
Andre
Job Details:
11/18/2024
Ck unit upon arrival and found heating element damage order heating element and control board for replacement ; ordrng 1 W10779716 (Element) and 1 W11100515 (Control)
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near Torrington, Connecticut 06790
Andre
Job Details:
11/18/2024
Ck unit upon arrival and found broil working but bake not igniting advance cycle and bake ignitor will not glow bright enough and gas valve not releasing gas. Submitted for P\A Authorization needed; ordrng 1 DG94-03446A (Valve) and 1 DG94-01441A (Ignitor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Torrington, Connecticut 06790
Andre
Job Details:
11/18/2024
Ck unit upon arrival and found when going through a high speed spin unit would bang around and walk. Install suspension from truck stock and ran calibration and ran spin cycle unit is now operating to manufacturers specs ; used 1 W11130362 (Suspension) from stock
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Chicopee, Massachusetts 01013
Jorden
Job Details:
11/18/2024
"Arrived and found error code F0E5 (off balanced load) stored in system, cleared codes. Ran auto test cycle and all functions operating as designed. Customer thought there was water in unit because of the sound of saline in the spin basket and that the agitator was broken because it rotates, this agitator is supposed to be able to turn one way. Unit operating as designed. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIIRLPOOL DRYER
Model WED6620HW0
Near Holyoke, Massachusetts 01040
Jorden
Job Details:
11/18/2024
"Arrived and found idler making noise, replaced and tested fine.; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LM03
Near Amherst, Massachusetts 01002
Jorden
Job Details:
11/18/2024
"Arrived and installed appliance manager and UI console (parts on ticket are listed on helpers task), did not correct issue F9E0 error code occurred again after running microwave. Contacted tech support and they deemed that before any steps further the elements and harness need to be replaced. Ordering parts and 2nd tech & 2nd time slot.; ordrng 1 W11659370 (Harness) and 1 WPW10387651 (element) and 1 123789 (2nd tech) and 1 564738 (2nd time slot)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Springfield, Massachusetts 01105
Jorden
Job Details:
11/18/2024
"Arrived and installed timer and knob, tested fine."
We serviced a
LG REFRIGERATOR
Model lfx25971st/02
Near Springfield, Massachusetts 01118
Jorden
Job Details:
11/18/2024
"Arrived and found no frost pattern on evap (single evap system), compressor running but no cooling. Informed customer and they opted out of repair."
We serviced a
KITCHENAID OVEN
Model KOSE500EBS04
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/18/2024
"Replaced appliance manager and thermal sensor. New manager had a few more connectors compared to original, just plugged in ones for this model. Tested in bake to 350, completed preheat fine. Cs to monitor. Original sensor read fine at 1079 ohm at room temp, but replaced and verified new sensor after installed, read 1081, which is also within range of room temp."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
11/18/2024
"Separate issue from last visit, which was a broken wire to the drain pump. Cam screw backed out and cam wedged against cover, not allowing unit to spin, reset cam and cleared cover of burrs caused by rubbing. Ran normal cycle, went through sensing/fill and into agitate. Cancelled and drained fine. Ran drain &spin cycle fine. Water lines were backwards, corrected. Unit was a little unbalanced, uneven floor beyond adjustment of legs which were already extended fully. added a couple boards cs had in basement and more level, suspension ok. Completed self test fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Southampton, Massachusetts 01073
Chris B.
Job Details:
11/18/2024
"Complaint that the dishwasher is not responding at the touch panel and few time the unit was running when they woke up in the morning. Tried 4x to get into diagnostic and was able to at the fourth time. Error code F2E2, F5E1, F5E2. Latch working fine but Ui not responding when it should and control ran erratic. During diagnostic it stopped running for more then three minutes and then resumed again not normal behavior. Will order parts approval. Customer asked if he can be text with a return date because he works at night and will be sleeping during the day. Customer will be off Monday and Tuesday of next week.; rqstng P&A on 1 W11613564 (Control Touch Panel) and 1 W11637583 (Control Board)"
We serviced a
GE RANGE
Model JB655YKBFS
Near Hickory Grove, South Carolina 29717
Mitch H.
Job Details:
11/18/2024
"Removed and replaced infinite switch and right front element. Reassembled, turned breaker back on, tested. All operating properly."
We serviced a
GE WASHER
Model GTW335ASN2WW
Near York, South Carolina 29745
Mitch H.
Job Details:
11/18/2024
"Called, got voicemail. Left message, arrived at home. Door was answered by the son, said the customer wasnt there and they would need to reschedule. Called office, advised them of situation.; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ5
Near York, South Carolina 29745
Mitch H.
Job Details:
11/18/2024
Checked and tested. Found spark on both bake and broil was intermittent. Sparked sometimes and not others. Found no broken or pinched wires. Ordering spark module and bake igniter. Checked part availability and scheduled return for 11/21 PM ; ordrng 1 W10860916 (Spark module) and 1 WPW10324262 (Bake igniter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ13
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
11/18/2024
Complaint not dispensing ice motor making a weird noise when trying to dispense ice from door. I found auger clause had a jam in the clause. Clumped ice cleared unit dispensing ice perfectly fine no further issues found everything working fine.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS05
Near Denver, North Carolina 28037
Ryan S.
Job Details:
11/18/2024
Called customer to inform issue with part. Informed then office will reschedule when part comes in. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Midland, North Carolina 28107
Johnny
Job Details:
11/18/2024
"M1cr640xpl1.5. Authorities codeI confirmed complaint of abnormal shrieking and screeching noise but could not pinpoint sound from any moving components, complete rebuild is necessary to solve issue,; ordrng 1 W11513243 (Spin basket) and 1 W10902814 (Washplate) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 WPW10006384 (Belt) and 1 W10721967 (Clutch kit) and 1 W11481722 (Actuator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Charlotte, North Carolina 28213
Johnny
Job Details:
11/18/2024
F9e1 drain issue. Unit drains water really slow. Observed string caught in in drain housing. Replaced drain pump. Tested unit. Working as designed. Encouraged cx to have a high loop for the drain hose to meet installation expectations.; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Harrisburg, North Carolina 28075
Johnny
Job Details:
11/18/2024
"Could not reproduce issue during visit, I looked under unit and inspected slider. Slide was in good standing. Cx could not provide a video. Collected trip fee."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, North Carolina 28262
Johnny
Job Details:
11/18/2024
"Installed new part, ran calibration cycle, working as designed."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
11/18/2024
Complaint unit was not going through cycle. On arrival I put unit in reset mode and and found that unit would not agitate or spin. Properly. Found that belt had slipped off. Cleaned off cam and reattached belt. Tested all functions on unit after reattaching belt and unit tested fine. Started a cycle and it functioned properly. No other issues found.
We serviced a
KITCHENAID OVEN
Model KOEC530PSS00
Near Charlotte, North Carolina 28214
Clinton
Job Details:
11/18/2024
F6e8 error is appliance manager lost communication. I cleared there and the oven works after that but when starting the microwave the the unit say door open / close verified switches are in function All connections are good confirmed control is good verified right hand switch assembly is bad from checks on control with tech support. 7740340955; ordrng 1 W11578578 (Interlock harness)
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51EC0HS20
Near Charlotte, North Carolina 28214
Clinton
Job Details:
11/18/2024
Replaced ui panel. Tested all functions on key boated no issues present at this time. Both oven work independently from one another in correct orientation
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Charlotte, North Carolina 28216
Clinton
Job Details:
11/18/2024
Panel pre Id is damaged re ordered panel w11702834; ordrng 1 w11702834 (Panel)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Charlotte, North Carolina 28203
Clinton
Job Details:
11/18/2024
Replaced thermistor and and control for service pointer. For glazing tested damper motor function in diagnostics unit opens and closes
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Charlotte, North Carolina 28215
Clinton
Job Details:
11/18/2024
Valve is leaking continuously needs valve replacement. Ordered valve replacement ; ordrng 1 W11641117 (Valve)
We serviced a
WHIRLPOOL RANGE GAS
Model WFG320M0BS3
Near Suffield, Connecticut 06078
Gary V.
Job Details:
11/18/2024
"Inspected and found bake igniter worn out, replaced with new igniter and cycled, tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Charlotte, North Carolina 28205
Clinton
Job Details:
11/18/2024
Lid lock and strike strike is broke latch will not open and close in diagnostics ; ordrng 1 W10837741 (Strike) and 1 W11307244 (Lid lock)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Charlotte, North Carolina 28207
Clinton
Job Details:
11/18/2024
Installed new sump pump drain pump unit no longer leaking from drain pump connection
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM03
Near Charlotte, North Carolina 28208
Clinton
Job Details:
11/18/2024
Installed missing light socket and housing. Unit fully functional bulb not cover customer must replace
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, North Carolina 28217
Caleb
Job Details:
11/18/2024
"Pressure switch fault, unit needs new control.; ordrng 1 W11607637 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt541szdm03
Near Charlotte, North Carolina 28209
Caleb
Job Details:
11/18/2024
Original complaint was that the freezer door would pop open when the fridge door was closed. Found ice pack in door hitting shelf in freezer. When I removed the ice pack the door closed and stayed closed. Adjusted rollers. Unit checks fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Charlotte, North Carolina 28211
Caleb
Job Details:
11/18/2024
"Replaced icemaker unit checks fine, customer had an error for motor lost position. Replaced icemaker and forced harvest in diags. Water valve and heater checks fine.; used 1 W11658802 (Ice maker) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Charlotte, North Carolina 28203
Caleb
Job Details:
11/18/2024
Tech was assigned as a helper;
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Mint Hill, North Carolina 28227
Caleb
Job Details:
11/18/2024
Ran diagnostics have no significant errors to report. Checked cam. No damage on cam. Unit tests fine at this time. If call back order 1 shifter W10754448 and control W11614514.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Mint Hill, North Carolina 28227
Caleb
Job Details:
11/18/2024
"Float switch defect. Unit constantly trying to drain and beeping. Unable to enter diagnostics and get error codes or test unit. Unit needs new float switch and control.; ordrng 1 W11672225 (Control) and 1 W11545764 (Float switch), dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"
We serviced a
MAYTAG RANGE
Model MGR7700LZ4
Near Charlotte, North Carolina 28211
Caleb
Job Details:
11/18/2024
"SR#7740349218. Unit tests fine at this time, unit was never calibrated. Showed customer how to calibrate unit and advised customer to read owners manual. Documented with whirlpool."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
11/18/2024
Microwave making a loud buzzing noise or heat for about two minutes max then hear a clicking noise and then unit stops heating completely for about 10 minutes. I found Pam is not coming on for Mr. has overheated and magnetron has overheated causing damage to Magnatron. Will need a fan to fix speed. One will not work at all. Speed two works just fine. No further issues found with microwave at this time.; ordrng 1 W11441128 (Fan) and 1 W10832024 (Thermistor fix)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
11/18/2024
Complaint washing machine is flooding. The house out is leaking on floor all over the place. I found tub damaged fractured unit appears to have been dropped or damaged during shipping. Physical damage is not covered under warranty. Unit was previously registered and purchased again as a scratch and dent by customer. advise customer to contact manufacture or seller.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
11/18/2024
"Removed and replaced thermal cutoff. Installed new kit. Reassembled, tested, dryer how heating. Checked temp and found temperature inside drum getting to 230 degrees. Removed vent hose, tested dryer, heating and cycling properly with vent hose removed. Advised customer that she needs to have vent checked and likely cleaned.; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Fort Mill, South Carolina 29715
Brandon
Job Details:
11/18/2024
Complaint units burner is not lighting properly. Replaced infinite switch and tested unit. Unit is functioning as designed. No other issues found.; used 1 WP3149400 (INFINITE SWITCH) from stock
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Fort Mill, South Carolina 29715
Brandon
Job Details:
11/18/2024
Complaint unit is not coming on. Took cover off to terminal and found that unit is not getting power. Flipped breaker and unit still had no power.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
11/18/2024
"Part issue, called and rescheduled for 12-5 Friday ; ordrng 1 W11637583 (Control board)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Grafton, Massachusetts 01560
Glenn
Job Details:
11/18/2024
Installed part washer lid tested all ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Charlotte, North Carolina 28270
Brandon
Job Details:
11/18/2024
Complaint display on unit was not working. Installed ui on arrival and tested unit. All components worked as designed on unit. No other issues found.; dspstn on spec-tagged invntry: 1 W11460962 PANEL-UI
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clover, South Carolina 29710
Mitch H.
Job Details:
11/18/2024
"Removed and replaced main control. Reassembled, plugged washer in. Ran control calibration, would not complete calibration. Drain pump not coming on. Exited calibration, unplugged washer. Removed and replaced wiring harness. Reassembled, plugged back in. Ran calibration, completed properly. Tested washer, operating properly.; used 1 W11643701 (Harness) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
11/18/2024
Complaint lights not working freezer section at all fresh food lights started strobe. I found complaint true. I replaced all LEDs that were originally single point LEDs with a new triple point LEDs per service. All lights are now working properly with no further issues found. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
11/18/2024
Found door gasket flattened and not sealing fully. Removed and replaced gasket. Started to test dishwasher when customer informed me that dishwasher could not be tested because of an issue with disposal. Advised customer that because I had no way to test he would need to call back in for a new ticket if problem returns.; dspstn on spec-tagged invntry: 1 W11725437 GASKET
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
11/18/2024
"Customer complain unit would not start on arrival. Found shorted wires to drain pump had shorted out control board replaced harness and control board from truck stock. Reassembled and ran unit found door lock. Also broken replaced door. Lock ran unit through automatic test mode and quickwash verified proper operation.; used 1 W11513248 (DOOR LOCK), and 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
11/18/2024
"Customer complained dishwasher not working or waking. Found unit fills then stops , found power120v to sump but sump wont start. Ordering sump assembly. Schedule return call for 11-21-24 am. ; ordrng 1 W11613570 (Sump)"
We serviced a
IKEA RANGE
Model IEL730CS2
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
11/18/2024
Customer complain unit takes too long to heat and only heats up to 200 and something degrees . Found bake element open short replaced element from truck stock reassembled unit rake 350 unit now working as designed. ; used 1 W10779716 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
11/18/2024
"Customer complained of grudging noise . Mostly similar to original noise. Found cam was secured to shaft properly but shaft had slipped and too far down, also noticed in notes previous tech said cam was stuck on. New cam is stuck on also. Cant get new cam off and was damaged when in use. Needs gearcase and new cam, agitator and 2xtimeframe. Informed customer office will call when parts come in. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 2xtimeframe (2xtimeframe) and 1 W11656227 (Agitator), states that autho needed"
We serviced a
THERMADOR VENT HOOD
Model ph36gs/04
Near Charlotte, North Carolina 28270
Brandon
Job Details:
11/18/2024
Complaint units lights are not properly lighting. Not working on some settings. Ordering control panel for repair. ; ordrng 1 00655614 (Control)
We serviced a
WHIRLPOOL WASHER
Model WET3300XQ0
Near Charlotte, North Carolina 28269
Johnny
Job Details:
11/18/2024
Could not duplicate issue
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Charlotte, North Carolina 28277
Jonathan J.
Job Details:
11/18/2024
Per manufacturer that is a normal noise I submitted a video directly to the manufacturer for them to hear the noise. Noise only occurs when washing machine is shifting between spin and agitation or the back-and-forth motion of agitation cycle. File number 7740346822 normal operation.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
11/18/2024
Complaint knobs are free spinning have to use a different knob to turn gas off. I found three of the knobs are split on a five burner cooktop system. W11620567 is knob part number stated that they are going to send out three knobs directly to the customer and a customer is going to receive an email from them with unknown contents. closing out service call per Safety Team.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/18/2024
F7e1 complaint latch locks unlocks washer wont start lights just start flashing found F7e1 only code and fault. History found defective. Capacitor was the cause of the issue preventing motor from spinning properly. Our replaced capacitor calibrated washing machine cleared error codes first no further issues found customer wash cycle before departure. No further issues found.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
11/18/2024
"Checked and found that unit does not have full frost pattern. Top of evaporator iced over but nothing on bottom two thirds of evaporator. Compressor not pumping properly. Ordering compressor kit. Checked part availability and advised customer that office will call to schedule when parts arrive.Called tech line spoke to Robert SR# 7740349348; ordrng 1 W11736670 (Compressor kit) and 1 876765 (Tubing kit) and 1 R600a (Refrigerant), dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"
We serviced a
MAYTAG REFRIGERATOR
Model MZF34X18FW04
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/18/2024
"7740349658 file number unit deem non-repairable by manufacture all sensors are in range heater is within range per manufacture, electrical issue, occurring, in liner of freezer preventing unit from defrosting never goes into defrost properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Suffield, Connecticut 06078
Gary V.
Job Details:
11/18/2024
"Inspected and found wash arms cracked and clogged causing water to purge toward front of tub and spill out front under door, will order new wash arms and return. ; rqstng P&A on 1 W10837249 (Wash arm) and 1 WPW10498900 (Upper wash arm)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ06
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
11/18/2024
"Checked and tested microwave. Accepts inputs but when start button is pushed display goes blank. Needs control. Part is on order but not in yet, will install when part arrives.; O-emld tckt"
We serviced a
LG REFRIGERATOR
Model LRFWS2906V/02
Near West Brookfield, Massachusetts 01585
Lee
Job Details:
11/18/2024
"Customer states temps too warm fresh food, too cold freezerConfirmed complaint, found damper in fresh food air tower faulty, needs replacement; rqstng P&A on 1 Adj74812531 (Air tower), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Worcester, Massachusetts 01610
Glenn
Job Details:
11/18/2024
Oven not heating Found control board has shorted this was caused by a Roach infestation and we do not work on appliances with infestations. And the extended warranty will not cover this repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL3
Near Southampton, Massachusetts 01073
Chris B.
Job Details:
11/18/2024
Complaint that the dishwasher is not heating properly. Found error code F7E1. Found no issues with the unit just needed to have the line cleared of the cold water. Collected trip fee.; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Southampton, Massachusetts 01073
Chris B.
Job Details:
11/18/2024
Installed new part and mentioned to the customer about a small leak in the hoses. Replaced hoses from TS #TJ725SSFFP @ $99.00 installed. 1yr warranty on parts and labor.; used 1 TJ725SSFFP (HOSE KIT 5' S/S) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Northampton, Massachusetts 01062
Chris B.
Job Details:
11/18/2024
Complaint that the washer is leaking water from the bottom. Found clogged boot. Unclogged all debris and no more leaking. Collected minor repairs. Customer asked if the office can send a copy of all services done to the washer to the physical address.
We serviced a
WHIRLPOOL WASHER
Model LSB6000PQ0
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
11/18/2024
Complaint that the washer is not draining nor washing. Found bad timer. Quoted parts and labor. Customer will look into other options. Collected trip fee.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near Sturbridge, Massachusetts 01518
Lee
Job Details:
11/18/2024
"Customer states middle spray arm fell off.Confirmed complaint, was able to reinstall spray arm, tested it by opened closing rack as well as running unit, tested okay spray arm did stay on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
11/18/2024
"Unit is under 1yr wp warranty per service bench. Led light not working, replaced and testing fine"
We serviced a
KENMORE MICROWAVE
Model ="721.80513600"
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/18/2024
"No power, unplugged on arrival. Found open fuse. Checked the three door micro switches and all passed testing. Replaced fuse and turned on, stayed on opening/closing door. Ran cycle and transformer made loud noise for a second and fuse blew. Bad transformer, Transformer is no longer available.No charge for fuse as it was a misdiagnosis and unit is unrepairable okd with JK, no money collected per Jk; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR24IGX10
Near Charlotte, North Carolina 28210
Brandon
Job Details:
11/18/2024
Complaint unit is leaking. On arrival unit was turned off. Turned unit on a dispensed water in fridge side and checked for holes in water line. Did not find any water leaking.
We serviced a
MAYTAG REFRIGERATOR
Model MSB27C2XAM00
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
11/18/2024
"Not making ice. Icemaker will not advance when jumped,stuck mid cycle. Quoted for icemaker/labor. Denied. Collected for service call only."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42PPDUDE01
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/18/2024
"Tested unit and found fridge section to cold checked temps and unit is down to 32 degrees thermistor reading 8.35 ohms, tested freezer and found temps reading correctly. Ran a diagnostics and when cycling damper found damper would not move and when I got it moving it would jump and never seal or work correctly. Unit will needs new damper, main cntrl, found freezer led modules dim and not working correctly, checked all modules and found correct voltage modules are just bad, will order new light kit and led module. All parts tentative p/a ; ordrng 1 W11632139 (Led kit) and 1 W10797519 (Diffuser) and 1 WP2318054 (Control) and 1 W10830288 (Led module) and 1 WP2221296 (Air baffle)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/18/2024
"Ran unit and flush water entering machine but unit would not wash, checked power to wash motor and found 120v and motor just clicking. Replaced sump&motor ran unit and all operations are now working to specs ; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/18/2024
"Tested dryer and found unit would not start for customer and lights would not come on, checked control and found start button super hard to push causing no start. Fixed start button and advised customer on holding it down and putting some pressure on it this will help start. Checked all operations and unit is working to specs"
We serviced a
GE WASHER
Model GTW465ASN9WW
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
11/18/2024
"Ran washer due to leaking and could not duplicate issue with washer, wile running found water hook up dripping tightened it and stoped leak ran unit thew a heavy high fill cycle and no leaking, ran a fast spin and heavy wash found no leaking. Spun unit out and washer is operating normally found no issue unit can be used advised to keep an eye on unit just incase"