We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/14/2023
"Checked and tested all cycles. All operating properly. Heating and cycling normally. Educated customer on different cycles and controls. No issues found, operating as designed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Windham, CT 06226
Jeremy B.
Job Details: 06/14/2023
Washer making loud noise. Found legs not level. Leveled machine and all checks ok.
We serviced a
KENMORE REFRIGERATOR
Model 79572049110
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/14/2023
"Complaint, neither the refrigerator or the freezer are getting cold at all. I found compressor has completely failed is extremely hot to the touch locked up as I was moving the refrigerator the compressor came back on and started making a loud banging noise for a split second unit will need a compressor the jig for the compressor and a dryer to completely repair. Customer declined. Estimate is going to buy a new refrigerator."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Steele Creek, NC 28273
Ryan S.
Job Details: 06/14/2023
"Found Ui panel broke and theres a big dent on bottom right hand corner. The dent is blocking bottom spray arm from rotating. Need to replace tub assembly and UI board. Told customer to check tub for damages when arrives. Told to call office when parts come in; ordrng 1 W11409866 (Tub assembly) and 1 W11622490 (UI), used 1 2xtimeframe, and 1 2xtimeframe (2xtimeframe) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/14/2023
Found bad Ui board not allowing the unit to defrost properly. Defrosted the fridge down for customer nice pretty aluminum evap when I was done. Checked all components unit ran and checked okCALL COMPLETE JL; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ2
Near Pineville, NC 28134
Ryan S.
Job Details: 06/14/2023
"Found f1e4 error , replaced control board , unit still not working, found frame of microwave warped, unit had been dropped the damages were not allowing the door switches to make up because of warp framed, There is no way to make a good repair on this microwave. Calling whirlpool tech support spoke with Chris. Techline took notes SR# 7736633398 u it deemed to not repairable. Tech line said to get customer to get customer to call customer service for any for any further information."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near East Hampton, CT 06424
Jeremy B.
Job Details: 06/14/2023
Not cooling. Found ball of ice on cap tube. Compressor running weak. Needs new compressor. Sealed system covered 5 years.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF523OPAY
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 06/14/2023
Customers complaint is water leaking. Tested several times and found no leaks. Found the kitchen faucet dripping under sink. Cant duplicate any problems with dishwasher customer using laundry pods.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 06/14/2023
"Mail arm not staying in place causing lots of ice. Replaced all checks ok. Freezer bulb burnt out needs new. Left fresh food door making clicking noise needs cam. ; rqstng P&A on 1 W11602886 (Bulb) and 1 WP12028505AP (Cam), used 1 W10884390 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/14/2023
Installed new ice bin and verified both cubes and crushed ice setting work.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/14/2023
"Replaced control, plugged washer back in. Ran calibration and manual tests. All checked good and operating properly."
We serviced a
JENN-AIR DISHWASHER
Model JDB3600AWS4
Near Worcester, MA 01609
Angel R.
Job Details: 06/14/2023
"Found user interface faulty, seems it has become separated and buttons are non responsive and triggering on their own at times. Quoted customer on a new user interface which is out of stock temporarily including install and she decided to buy a new dishwasher she saw on special at a store."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Worcester, MA 01609
Chris B.
Job Details: 06/14/2023
Replaced all parts and ran a calibration test and diagnostic cycle and we tried a regular cycle with customer present. Washer working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAW11
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/14/2023
"Found drain pan clogged, removed p-trap and dislodged debris. Draining properly now."
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRB00
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 06/14/2023
Customers complaint is light in fresh food section not working. Found bulb loose all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MBF2258FEZ06
Near Newington, CT 06111
Jeremy B.
Job Details: 06/14/2023
Fresh food section at 50. Found ice build up on evaporator. Thawed ice and replaced defrost control. Please allow 24 hrs for temps to stabilize. ; used 1 WPW10503278 (CNTRL-ELEC) from stock
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Stanley, NC 28164
Mark C.
Job Details: 06/14/2023
Units wash plate is grinding against the wash tub.; rqstng P&A on 1 W10836692 (Upper agitator) and 1 W10919191 (Wash plate) and 1 W11223765 (Bolt)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Mount Holly, NC 28120
Mark C.
Job Details: 06/14/2023
Unit is operational however is throwing a magnetron fault due to a faulty inverter. Need to contact tech line to see about a supposed air fry function that is not present on the current display that the customer states was an option previously.; ordrng 1 W11325604 (Inverter) and 1 W11261165 (Control) and 1 W11346197 (Magnetron)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Gastonia, NC 28054
Mark C.
Job Details: 06/14/2023
Unit is reading lower temperature than it is causing the unit to overheat due to a miscommunication between the control and the temperature sensor.; ordrng 1 W11548749 (Control) and 1 WPW10181986 (Temp sensor) and 1 W11529071 (Harness)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, NC 28214
Mark C.
Job Details: 06/14/2023
Installed new handle the door however was damaged in the box.; ordrng 1 W11600322 (Door)
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Davidson, NC 28036
Vincent O.
Job Details: 06/14/2023
Found faulty lid lock caus8ng unit to not operate. Replaced lid lock. Tested and verified proper operation. All functions check ok. Customer used 20 advantage bucks. ; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mooresville, NC 28115
Vincent O.
Job Details: 06/14/2023
Found vent restriction causing long dry times. Tested and verified proper proper operation and heating. Unable to access outside vent. Instructed customer to have vents cleaned.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Mooresville, NC 28115
Vincent O.
Job Details: 06/14/2023
Found connection at transformer fried and detached from transformer winding causing no heat. Order and replace transformer. ; ordrng 1 W11545871 (Transformer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/14/2023
Very light frost pattern on evaporator compressor is clicking. Upon arrival. Overload relay. Not a defrosting issue. Customer also says no ice. I do believe I said the ice issue was caused by a temperature issue. I cycled icemaker half a cube dispensed. Water pressure was great. customer just replaced water filter. ; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/14/2023
"I replaced tub tub leaking during pressure testing around sump assembly I replaced motor thinking it may have been motor sump issue but sadly not so. Unit will need tub again. Will need 2xtime again. Customer cannot use without risk of damage to flooring due to leak. Whirlpool File number 7736636690 defect per tech line order and replace tub ; ordrng 1 W10909756 (Tub), used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28212
Robert A.
Job Details: 06/14/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/14/2023
"Tested thermostat and hi limit. Replaced both. Dryer now has heat. Did advise customer to have dryer vent exhaust cleaned.; used 1 279769 (THERMAL CUTOFF), and 1 WP3977767 (THERMOSTAT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/14/2023
Upon arrival you can hear the evaporator/freezer fan. Ran test to differentiate between which fan. Test 3. Ordering freezer fan from whirlpool. Office will reach out to customer to schedule follow up visit.; ordrng 1 W11603851 (Freezer fan motor)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, NC 28205
Robert A.
Job Details: 06/14/2023
"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The display works but it shows an error code: f9e0. I checked the outlets polarity, its word wrong. There is 124v coming through neutral. L1 has 123v but L2 has no power. The unit is fine Th outlet is the issue."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Troutman, NC 28166
Vincent O.
Job Details: 06/14/2023
Found blower wheel rubbing on housing cover making loud noise during operation due to worn/torn felt. Order and replace blower wheel and felt pad. ; ordrng 1 W11596046 (Seal) and 1 WP697772 (Wheel)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Troutman, NC 28166
Vincent O.
Job Details: 06/14/2023
Found f8e1 long fill error caus8ng unit to not complete cycle. Found issue being caused by anti-kink line butted up against pressure switch. Pushed line away from switch and tested unit. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Windsor Locks, CT 06096
Gary V.
Job Details: 06/14/2023
"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ0
Near Troutman, NC 28166
Vincent O.
Job Details: 06/14/2023
Installed new pump/motor assembly. Tested and verified proper operation. All functions check ok. Unit was not mounted upon arrival. Informed customer tech cannot mount to cabinet. Customer will mount.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Clover, SC 29710
Mitch H.
Job Details: 06/14/2023
Replaced ice maker and tested. Cycled and filled properly. Found ice buildup on evaporator. Removed cover and found thermistor not attached. Per service pointer W11550688 ordering thermistor clip and control.; ordrng 1 W11546684 (Clip) and 1 W11566851 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Bloomfield, CT 06002
Gary V.
Job Details: 06/14/2023
"Inspected and found freezer door being left open, causing frost, ice and loss of cooling. Cleared ice and informed customer about closing door."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Vernon, CT 06066
Gary V.
Job Details: 06/14/2023
"Inspected and found drive pulley nut loose and tightened, ran calibration and cycled and tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/14/2023
"Appoint dishwasher, not draining 100% of all the water out of the dishwasher. Water still is remaining at the end of the cycle. I found with the water that is in the dishwasher is underneath of the filter when the filter is removed that amount of water is normal if the water level is ever over the top of the filter screen And that is not normal. Customer is not experiencing that specific issue only about a cup of water in the bottom of the dishwasher underneath of the filter remains. I found that when dishwasher is draining the garbage disposer is foaming over Sudsing up. No issues with draining found at this time. Educated customer on normality of the dishwasher heater is also working perfectly fine customer also complaining about how dishes are not drying no rinse agents being used in the rinse aid dispenser. Customer needs to fill rinse aid dispenser. And add rinse agent at least once a month to dispenser. Also, customer needs to run hot water at sink faucet cleared of seven E1 error code incoming water temperature to cold error code, Dishwasher is a plastic tub dishwasher. plastic is an insulating material, causing a poor drying performance issue. that is why rinse agent is required for proper drying performance."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/14/2023
"Tested dryer found not drying clothes, ran time dry cycle found cycling thermostat not cycling back on. Replace with thermostat kit unit now cycle and heating to specs.; used 1 279816 (THERMAL KIT) from stock"
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/14/2023
"Tested unit and found machine would run but make an awful banging noise and tub would jump wile tumbling, removed drum and found rear right roller had flattened out causing noise and jumping, checked all other rollers and idler found ok. Replaced roller and lubed ran a cycle and unit is now running and operating to factory specs ; used 1 DC97-16782A (DRUM SUPPORT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bolton, CT 06043
Chuck M.
Job Details: 06/14/2023
"Installed fan motor, blade and shroud. No noise found."
We serviced a
SAMSUNG RANGE
Model FE710DRSH
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/14/2023
Customers complaint is when using bake the oven will shut off and give E-0A( oven temp sensor fault) ohmed out sensors at room temp found 1.1k let heat up to 350 and tested sensors found 1.6k ohms the sensors are testing good. Preheated oven to 350 and met cycle and the oven cycled and didnt pop up any error codes. Would recommend replacing main PCB. Cant duplicate any problems today.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Matthews, NC 28104
Jonathan J.
Job Details: 06/14/2023
"Complaint compressor was replaced unit not getting cold in the freezer section properly. I found compressor was not installed properly filter dryer. Still the factory filter dryer has never been changed. I found compressor was way overcharged compressor. Vacuum is a positive for psi no way to check high side pressures compressor making a loud, buzzing noise unit will need a new compressor and will need to be purged with nitrogen upon re-placement. Refrigerant that was currently installed is non-reactive to flame does not appear to be our 600. When small minute amounts were purged from process tube. No issues found with evaporator core fourth control board found at this time. ; ordrng 1 W11370574 (Compresser)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP00
Near Weddington, NC 28104
Jonathan J.
Job Details: 06/14/2023
"Open close door error cannot use microwave I found Technical Service Pointer #: W11493384 Action Required: MandatoryRelease Date: November, 2021 I found inner door has a lot of play in I found right hand harness is not clicking properly not activating properly. Also found F6 E2 F1e8F2e0 f2e1 error codes in fault history. On top of door hinges, enter door assembly being cracked from enter door failure latch assembly unit may also need a main control board microwave appliance manager to fix Foley. Customer stated unit was heating perfectly fine prior to door issue one day they just open the door and then closed it, and microwave would not start again just says closed door every single time. customer declined estimate today. Hast to think about it. ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Weddington, NC 28104
Jonathan J.
Job Details: 06/14/2023
"Complaint refrigerator, forming a bowl of ice at the top of the refrigerator freezer section top of the liner. I found a gap at the top corner of the liner, thick enough for me to put my pinky into. I sealed gap in liner with silicone adhesive food grade. A reformed door gasket found door gasket also was slightly deformed at the top of the freezer door I tested operations to make sure door is shutting properly. Make sure everything is in alignment as well. As far as the door Cisco no additional issues found with door at this time. Spring noise is normal cannot adjust spring so that it cannot rub. 7736631149 whirlpool file number. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/14/2023
Found cooling fan making intermediate noise and was struggling on high to get up to speed and then it would fluctuate. Need to replace cooling fan motor will return when parts come in; ordrng 1 W11245567 (Cooling fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09WE REPLA
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/14/2023
Replaced freezer door and changed over shelf gasket was intact and in good condition. The new fresh food door was damaged on bottom left corner I have ordered new door told customer to give us a call when part comes in.; ordrng 1 LW10636410 (Fresh food door) and 1 W11178521 (Badge)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28226
Ryan S.
Job Details: 06/14/2023
"Found dryer dead no operation checked door switch and it was broke. Checked venting, safety thermostats all checked good. Replaced door switch unit ran and checked okCALL COMPLETE JL; used 1 WPW10569603 (DOOR SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wingate, NC 28174
Jonathan J.
Job Details: 06/14/2023
I replaced belt cam kit for grinding noise and actuator shifter I performed a calibration process no additional issues found with washer at this time. ; used 1 W11239857 (BELT) from stock
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Charlotte, NC 28210
Ryan S.
Job Details: 06/14/2023
Dishwasher had fault code F2 E7 meaning motor failure. Replaced dishwasher sump assembly thru truck stock that was triaged thru office. Unit ran and checked ok . The house was under construction took pictures of scuffed floorCALL COMPLETE JL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Manchester, CT 06042
Chuck M.
Job Details: 06/14/2023
Customer complaint is that condenser fan motor is not working. Inspected and found condenser motor is not drawing current. Voltage is present. Ordered condenser fan. ; ordrng 1 W11613295 (Condenser Fan Motor)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Manchester, CT 06040
Chuck M.
Job Details: 06/14/2023
Customer complaint is that dryer was noisy. Inspected and found blower wheel broken. Replaced blower wheel and tested. Dryer checked ok. ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354EBS3
Near Manchester, CT 06042
Chuck M.
Job Details: 06/14/2023
Customer complaint is that dishwasher is not running cycles. Ran diagnostics and found error codes. F6e4 Float switch open. F7e1 no heat. Float switch checked ok. During automatic test cycle found wash motor receiving voltage and clicking but not working. Dishwasher needs wash motor. Quoted P&L. Customer will decide later. ; dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Clover, SC 29710
Mitch H.
Job Details: 06/13/2023
"Ran diagnostics, no stored error codes. Set oven to 350, put my thermometer in. Allowed oven to preheat, found temperature off approximately 25 degrees. Adjusted calibration and instructed customer on use of control. Oven now heating and operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Cornelius, NC 28031
Vincent O.
Job Details: 06/13/2023
Found unit is garage causing cooling issues due to ambient temps out of range. Explained to customer that these units require specific temps or cooling issues occur. Tested and verified proper operation of fans and defrost. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28054
Ryan S.
Job Details: 06/13/2023
Ran unit thru diagnostics found it leaking thru gearcase. Ordered parts and will return when parts arrive. Customer will call office when outer tub arrivesJL; ordrng 1 W11454741 (Gearcase) and 1 W10371566 (Outer tub) and 1 WP3951744 (Washplate) and 1 2xtimeframe (2xtimeframe)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Agawam, MA 01030
Mike K.
Job Details: 06/13/2023
"Cs says it did one load after last repair before going back to doing same thing.Verified on arrival, unplugged/plugged in and sameNo errors in history.Motors reading 4.9, 4.850.6 uf on cap121vac at wall, 120.9 at control, control led blinking Reconnected everything and runs trying to run cycle still locks, moves the basket a little, stops then drains with done light on.Went into diagnostics again, still no error codes, ran self test and went through all steps fine.Went into normal wash and running properly.Let run for 10+ minutes, then cancelled, started second normal cycle and working fine again.Called techlineDocumented all findings from this and previous trip.Had me leave unit running clean washer cycleIf issue returns replace wiring harness again.Sr#7736627687"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Belmont, NC 28012
Ryan S.
Job Details: 06/13/2023
Found customer was not using machine properly. We have educated the customer on how to start machine. Unit requires authorization. Unit ran and checked okCALL COMPLETE JL
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/13/2023
Found top rack misaligned on track causing top rack to sag and be stiff when pulling in/out. Removed and reinstalled track properly. Tested and verified proper operation. All functions check ok.
We serviced a
THERMADOR OVEN
Model PRD364GDHU/24
Near Cornelius, NC 28031
Vincent O.
Job Details: 06/13/2023
Found left side hinge popped out of place causing door to hang. Removed and reinstalled door properly and secured. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 06/13/2023
"Removed old compressor and dryer crimped in all couplers and pumped unit down checked vacuume and unit held. Filled machine with r600 and checked cooling, unit evap now frosting up and working to specs advised customer on giving unit 24 hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ 1 W10898074 COUP LOKPREP SEALANT , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
LG REFRIGERATOR
Model LTCS20020S/00
Near Somers, CT 06071
Gary V.
Job Details: 06/13/2023
"Inspected and found evap fan motor making squealing and grinding noise, quoted for repair and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Enfield, CT 06082
Gary V.
Job Details: 06/13/2023
"Inspected and found ff temp at 15-20 degrees on normal setting, air damper hanging open and ff module no longer working, will submit estimate and call.; rqstng P&A on 1 WPW10196393 (Air damper) and 1 W11527432 (Ff module) and 1 W10884720 (Thermistor harness)"
We serviced a
MAGIC CHEF REFRIGERATOR
Model HVDR1040B
Near Enfield, CT 06082
Gary V.
Job Details: 06/13/2023
"Inspected and found evaporator motor broken, spoke with Brian and he said to submit for part research and call customer with part availability.; rqstng P&A on 1 11002015001677 (Evap motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFSC22EVMS2
Near Springfield, MA 01118
Roger R.
Job Details: 06/13/2023
"Found unit has a noisy damper module. Also need left hand pantry end cap. Quoted $239 labor plus $49.99 for end cap and $119.99 for damper door. ; ordrng 1 WPW10121977 (Pantry, end cap) and 1 WPW10594329 (DAMPER CNTRL)"
We serviced a
LG DRYER
Model DLG5988S
Near Springfield, MA 01108
Roger R.
Job Details: 06/13/2023
Unit has bad rear drum rollers. Quoted $79.99 for rear rollers and $239 labor to order and return to install. Note unit was missing the three screws for the top cover. ; ordrng 1 AGM75510755 (Roller 2 pack)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Winsted, CT 06098
Ruben C.
Job Details: 06/13/2023
Checked unit ran diagnostics normally no error codes lock is locking normal
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near York, SC 29745
Mitch H.
Job Details: 06/13/2023
"Tested and checked oven temperature. Found it running very close to setting. Instructed customer on use of control and how to change calibration. Retested, operating properly. No other issues found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Brooklyn, CT 06234
Amanda R.
Job Details: 06/13/2023
Lost complete cooling compressor running needs sealed system work ; ordrng 1 WPW10507886 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Huntersville, NC 28078
Mark C.
Job Details: 06/13/2023
Installed new chute unit is fully operational and sealing properly.
We serviced a
JENN-AIR RANGE
Model JDS1750ML0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/13/2023
"Customer had oven on when I arrived. Checked and found control panel and knobs very hot. Inspected oven door, gasket, and closing of door, no issue found. Called tech line spoke to Chris SR# 7736623942, he referred me to document W11544031 surface temperature limits. Checked temperatures of control panel, maximum reading I got with my meter was approximately 128 degrees. Maximum allowed temperature according to document is 152 degrees. Unit is within standard. Operating as designed.Customer not happy with findings, referred them to Whirlpool customer care."
We serviced a
WHIRLPOOL DISHWASHER
Model wdt970sahw0
Near Charlton, MA 01507
Amanda R.
Job Details: 06/13/2023
Installed lower wash arm operation normal
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Stanley, NC 28164
Mark C.
Job Details: 06/13/2023
Installed new trim kit unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Worcester, MA 01602
Angel R.
Job Details: 06/13/2023
"Found rust spots on both RC and FC doors, will order and ship to customer and they will contact us to reschedule. Will need second tech for FC door install due to wire harness at bottom of hinge. ; ordrng 1 LW10912110 (dor-fip) and 1 W11223753 (nameplate) and 1 LW10913113 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Bristol, CT 06010
Jeremy B.
Job Details: 06/13/2023
"Found leak at dish charge mine at compressor. Repaired leak and replaced filter drier. Pulled vacuum then recharged. Please allow 24hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV), 1 W10898074 (COUP LOKPREP SEALANT), and 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Auburn, MA 01501
Amanda R.
Job Details: 06/13/2023
Not agitating the wash plate is stripped took agitator off ; ordrng 1 W11418231 (Wash plate)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/13/2023
Installed UI and main control. Unit tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Worcester, MA 01603
Amanda R.
Job Details: 06/13/2023
There are marks on the ff section door above the door gasket needs new door ; ordrng 1 LW10672966 (Freezer door) and 1 LW10672972 (Stainless door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, MA 01119
Roger R.
Job Details: 06/13/2023
"Correct phone number 413-250-2693 Inuit has a burnt terminal at heater connection. Will need new harness. Defrosted unit and will order part. ; ordrng 1 W11581973 (Harness, wire)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Windsor, CT 06095
Gary V.
Job Details: 06/13/2023
"Inspected and found drain pump not pumping and drain hose defective and causing no drain situation, installed drain pump and will order hose and return.; ordrng 1 8269144A (Drain hose extension), used 1 W10876537 (DRAIN PUMP) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Denver, NC 28037
Mark C.
Job Details: 06/13/2023
Unable to recreate issue. Unit is fully operational.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Stanley, NC 28164
Mark C.
Job Details: 06/13/2023
"Units front right burner not lighting due to a misaligned burner cap. Adjusted burner, unit is fully operational."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Lincolnton, NC 28092
Mark C.
Job Details: 06/13/2023
"Customer states that from upstairs the unit sounds like metal grinding. Placed unit into quick wash to find no noise however the motor turns and the belt is in tact but the motor just free spins with no agitation. Placed unit into drain spin the unit spins with no noise, indicating a failed gearbox. ; rqstng P&A on 1 W10721967 (Cam) and 1 W11454372 (Gearcase) and 1 W11223765 (Bolt) and 1 W10836692 (Agitator) and 1 W11397111 (Wash plate)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Lincolnton, NC 28092
Mark C.
Job Details: 06/13/2023
Unit is throwing off balance error. Found units front right leg has no resistance from a bent cabinet. Causing the leg to vibrate up into the unit. ; rqstng P&A on 1 W10677265 (Cabinet) and 1 W11178521 (Nameplate) and 4 WPW10687506 (Leg)s and 3 W11197416 (Absorbers)s
We serviced a
WHIRLPOOL DRYER
Model WED4850HW
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/13/2023
Dryer not starting. Found good supply power. Found open thermal fuse and vent clogged. Replaced and tested dryer now heating but vent must be cleaned.!if problem happens again and bent not cleaned then the warranty will be voided. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/13/2023
Washer makes loud noise during HSS. Found bearings failing needs new bearing kit. Quoted customer. ; ordrng 1 W10435302 (Bearing kit)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cornelius, NC 28031
Vincent O.
Job Details: 06/13/2023
"Found unit grinding during spin due to bad gearcase. Order and replace gearcase, cam, and washplate. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam), rqstng P&A on 1 2XEXTRA (2XEXTRA), ordrng 1 W10902814 (Washplate)"
We serviced a
JENN-AIR REFRIGERATOR
Model JJW2430IL00
Near Cornelius, NC 28031
Vincent O.
Job Details: 06/13/2023
Found f2e1 error on oven console. Replaced console. Set unit and verified proper operation. All functions check ok.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS20
Near Charlotte, NC 28262
Jenn F.
Job Details: 06/13/2023
Complaint the microwave door not closing properly. If you lean on the right or push door it will run. Found the unit not mounted. Pulled the unit out a few inches and the door worked everytime. Called whirlpool techline Sr#7736626485. Instillation issue. Unit possibly shifted in the cabinet and needs to be adjusted. Customer stated whirlpool delivered and was not able to fully install unit last year. Customer will attempt to level and secure unit to prevent movement or shifting of the unit.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Plainville, CT 06062
Chuck M.
Job Details: 06/13/2023
"Installed gear case and clutch. Tested washer in diagnostics cycle. Got error code F3e2 pressure system fault. Found pressure hose was cut when tilting back lid. Ordered pressure hose. ; ordrng 1 WP353244 (pressure switch hose), dspstn on spec-tagged invntry: 1 W11449841 GEARCASE"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Farmington, CT 06032
Chuck M.
Job Details: 06/13/2023
"Customer complaint is that dryer makes a whirling sound. Inspected and found blower wheel is stripped on motor pulley. Ordered motor, housing and blower wheel. ; ordrng 1 W10888146 (housing) and 1 WP697772 (blower wheel) and 1 W11549461 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Charlotte, NC 28216
Jenn F.
Job Details: 06/13/2023
No answer on call ahead. On arrival customer stated unit is fixed. No service needed now; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYB01
Near Springfield, MA 01104
Chris B.
Job Details: 06/13/2023
"Complaint that the unit is not cooling properly. Found un even frost pattern, bad defrost board. Quoted customer for parts and labor but customer decided to go with a new unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Ware, MA 01082
Chris B.
Job Details: 06/13/2023
After bringing in the part found adjuster and crate broken too. Will need to order more parts. New part on hand will be used on next visit. ; ordrng 1 W11550304 (Lid Rack) and 1 W11662349 (Adjuster Right) and 1 W11662350 (Adjuster Left)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Worcester, MA 01604
Angel R.
Job Details: 06/13/2023
"Found lots of frost in FC, tested RC thermistor at 3.9 kohms, FC at 123 kohms. Defrost heater tested ok and gaskets and doors are sealing ok. Advised customer to be mindful of overstuffing both compartments and making sure not to block vents as well as making sure doors are closing completely."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Marlborough, CT 06447
Jeremy B.
Job Details: 06/13/2023
Customers complaint is dryer taking too long to dry. Found dryer heating properly. Used vent test kit. Vent seems clear. Recommend not using on eco mode. All checks ok. ; used 1 W11224254 (VENT TEST KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ073
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/13/2023
Installed new control and damper. Please allow 24hrs for temps to regulate.
We serviced a
KITCHENAID RANGE
Model KFED500ESS05
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/13/2023
Installed new switches and tested all checks ok.
We serviced a
ELECTROLUX DRYER
Model EIED50LIW2
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/13/2023
Found gasket falling out of door and cant be reinstalled needs new. ; rqstng P&A on 1 137553000 (Gasket)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/13/2023
"Replaced inner door, lower door seal and main seal. Started dishwasher, let run, no leaks found. Operating properly.; used 1 W11483553 (Door seal) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ2
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/13/2023
Tested and found magnetron bad. Requesting P&A for magnetron.; rqstng P&A on 1 W10754299 (Magnetron)