Service History 201 - Advantage Appliance Repair

We serviced a

GE DRYER

Model GTD65EBSJ3WS

Near East Longmeadow, MA 01028

Roger R.

Job Details: 12/29/2023

Found unit has a broken drive belt. Replaced and checked. ; used 1 137292700 (BELT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Palmer, MA 01069

Roger R.

Job Details: 12/29/2023

Found unit had a bad cold water valve that was not allowing water to enter. Replaced vale and checked. All okay ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

We serviced a

LG REFRIGERATOR

Model LFXS26973S/04

Near Wilbraham, MA 01095

Roger R.

Job Details: 12/29/2023

Installed new door closer on right hand refrigerator door.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Springfield, MA 01118

Roger R.

Job Details: 12/29/2023

Found unit unplugged and water off at wall. Turned in water and applied power. Checked and found no error codes and then ran diagnostics. All functions of unit working properly.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Springfield, MA 01104

Roger R.

Job Details: 12/29/2023

Removed and replaced refrigerant after checking temperature in freezer was warm recharged with 68 grams R600a.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Springfield, MA 01104

Roger R.

Job Details: 12/29/2023

Found ice maker getting power but not cycling with jumper. Quoted 179.99 for new ice maker and $199 labor rate. Also bucket is broken but customer to address that themselves. Installed and cycled. Ice maker filled properly. ; used 1 WPW10300022 (ICE MAKER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Windsor, CT 06095

Mike K.

Job Details: 12/29/2023

Cs complaint of not cooling properly. Found evap clogged with frost build up. Steamed clear evap and found loose lead to defrost element connector. Corrected and secured.

We serviced a

WHIRLPOOL DRYER

Model TEDS840PQ0

Near West Springfield, MA 01089

Roger R.

Job Details: 12/29/2023

Found unit had a failed heating element. Quoted$89.99 for new heater and $199 labor rate. Installed and tested. Dryer heating well. ; used 1 279838 (ELEMENT) from stock

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Gastonia, NC 28052

Ryan S.

Job Details: 12/29/2023

Customer complained of noise. Ran unit heard noise in blower wheel. Found blower was loose. Was able to tighten blower wheel. Unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Windsor Locks, CT 06096

Mike K.

Job Details: 12/29/2023

"Unit not spinning properly. Found agitator spinning separately in spin, cam/actuator working, slipping at hub. Retaining bolt came free, agitator will not come out. Will need to be broken out.Ordering agitator/screw and hub.Office will contact cs to schedule return.; ordrng 1 W10902814 (Agitator) and 1 W10752187 (Screw) and 1 W10528947 (Hub)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Windsor Locks, CT 06096

Mike K.

Job Details: 12/29/2023

"Unit had stopped working the other day, pushing start button multiple times and nothing. Cs says he took the start knob off and pushed the post and it started, been working fine since. Working during testing without fail. Visual inspection of control/switches, everything looks good, tested switch and working fine. 240vac, door switch working fine.No problem found at this time. If reoccurs preorder start switch. Unit is heating/cycling fine. Timer advancing."

We serviced a

KITCHENAID DISHWASHER

Model KUDC10IXBL7

Near Enfield, CT 06082

Mike K.

Job Details: 12/29/2023

"Cs was getting a leak from lower right corner, thought the gasket was flipped and not sealing. Piece he was looking at was the trim. Gasket does have a bit of build up on it, was able to clean up a bit. Small tear about mid way up right side, did not leak in testing. Door was not squared in opening so raised right leg to square. Ran normal cycle, motor is running very loud.Quoted for new gasket/labor denied. Collected for service call only"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Matthews, NC 28105

Jeff L.

Job Details: 12/29/2023

Found the evaporator fan motor making horrible noise its not vibration from panel. Needs new motor also found the UI non operational on certain commands new UI needed. Office will call when parts come in.Parts#W11224591Part#W11387387; ordrng 1 W11224591 (Evaporator fan) and 1 W11387387 (UI)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, NC 28212

Jeff L.

Job Details: 12/29/2023

Shaft on timer broke off into the knob. Cannot get old shaft out of knob the timer and knob will need to be replaced. Office will contact customer when parts come in Part#W11685947Part#W11708423; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Monroe, NC 28112

Jonathan J.

Job Details: 12/29/2023

"Complaint, gas smell when cooking in oven or on cooktop. I found smell is that of a kerosene after burn odor not that of gas customer stated that they just applied grout sealer to backsplash behind cooktop, but odor could be also due to paint as well hard to say , not of gas unit has blue flame complete burn on cooktop and an oven and broil element. Had to adjust left rear element flame as low was going out whenset to low flame File number 7738123096."

We serviced a

KITCHEN AID WALL OVEN

Model KEBS109BSS00

Near West Hartford, CT 06107

Chuck M.

Job Details: 12/27/2023

Customer complaint is that oven does not power on. Checked and found thermal fuse is open. Ordered thermal fuse. ; ordrng 1 WPW10545255 (fuse-thrml)

We serviced a

WHIRLPOOL DRYER

Model WED8127LW

Near Holyoke, MA 01040

Mike K.

Job Details: 12/27/2023

"Replaced blower wheel assy and unit tests fine. Heating and tumbling properly, running smooth ; dspstn on spec-tagged invntry: 1 279787 MOTOR"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS04

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 12/27/2023

Installed mew control and bottom oven still not heating. Found open high limit in back. ; ordrng 1 WP4449751 (High limit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT371SZBF01

Near Springfield, MA 01118

Roger R.

Job Details: 12/27/2023

Found unit had a bad evaporator fan motor. Quoted for part and labor. All checks okay. ; used 1 WP2315539 (EVAP MOTOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Charlotte, NC 28216

Robert A.

Job Details: 12/27/2023

I installed the ordered part and tested the unit for the cx. The units RC interior light is working as designed. The RC door gasket is separating needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11456682 (Gasket)

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDF530PGM0WW

Near Ludlow, MA 01056

Chris B.

Job Details: 12/27/2023

Couldnt install new parts because found that the harness wire is burnt and needs replacing too. Ordering Harness Wire.; rqstng P&A on 1 WD21X23559 (Harness Wire)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Warren, MA 01083

Chris B.

Job Details: 12/27/2023

Complaint that the units front burners is not heating as fast as the old range they had and the oven had a bad smell. Cycled all burners are fine. Mentioned to the customer that the smell is normal and needed to be cleared out by cycling. Range working normal.

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Chicopee, MA 01020

Mike K.

Job Details: 12/27/2023

"Agitator is spinning separately from basket when in spin, verified actuator is in spin position. Looks to be stripped hub. Cannot break bolt free with impact driver. Agitator would need to be broken out to remove.Quoted for hub/agitator/labor. Saved estimate and cs will consider it. Collected for service call today."

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DP03

Near Clover, SC 29710

Mitch H.

Job Details: 12/27/2023

Confirmed error display. Would not enter diagnostics or run any tests. Any button push generates error code. Needs console. Quoted customer for repair. Collected for part. Will collect balance on return. Ordering console.; ordrng 1 W10887855 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Charlotte, NC 28262

Ryan S.

Job Details: 12/27/2023

"Customer couldnt get out filter, confirmed complaint, found gasket was difficult. After getting filter out found gasket from older filter was stuck in housing. Installed new filter customer had and was able to get filter out properly, unit now working as designed."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near York, SC 29745

Mitch H.

Job Details: 12/27/2023

"Disassembled dryer,found noise coming from motor mount and vent vibration. Adjusted and tightened motor mount and vent. Reassembled, tested, operating quietly and properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, NC 28278

Jeff L.

Job Details: 12/27/2023

Customer states that the dishwasher is leaking from front center and left corner intermittently. I ran dishwasher empty on normal setting found no leaks at the sump assembly water valve or drain hose or fill hose everything is dry and not leaking. I made sure the vent in door was fastened securely and it was. I also checked to see if any water was coming thru the door panels from the soap dispenser and it was not totally dry. Unit has been running for

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS1

Near Charlotte, NC 28277

Jeff L.

Job Details: 12/27/2023

Tightened down switch holders ran microwave on several 1 minute cycles and could not get the unit to duplicate the issue of saying a open door. Unit ran and checked ok. Advised customer to call if neededCall complete

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Charlotte, NC 28226

Jeff L.

Job Details: 12/27/2023

Found wires to short or locked up in the foam. I was unable to pull the wires loose. Spoke with (Brandon) WP tech support and we agreed this is non repairable. The unit will have to be changed out.Call completeSR#7738106259; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

WHIRLPOOL DRYER

Model WGD5605MC0

Near York, SC 29745

Mitch H.

Job Details: 12/27/2023

"Disassembled dryer. Removed burner, removed and replaced igniter. Reassembled, tested, burner igniting and dryer operating properly.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT"

We serviced a

AMANA RANGE

Model AER6303MFS0

Near Chicopee, MA 01013

Mike K.

Job Details: 12/27/2023

Authorization # A19R5L0APL1.Replaced trim and handle as trim had broken at mount.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Huntersville, NC 28078

Ryan S.

Job Details: 12/27/2023

"Customer complained of dent beside handle on left side, took picture of sales receipt, 12-22-23, ordering stainless panel. Scheduled return call for 1-5-24; ordrng 1 W11461694 (Panel, stainless)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Huntersville, NC 28078

Ryan S.

Job Details: 12/27/2023

"Customer complained ref was warm, freezer ok. Upon arrival foudn ref was 45? and freezer was-2?, took out everything from ref and took off evap cover and found frost buildup on evap. Found fan was damaged from ice buildup. Thermistor was good. And exchange valve is switching from freezer to refrigerator evap properly. Issue with control, also ordering evap cover to replace fan. ; ordrng 1 W11610999 (Evap cover w fan assembly.) and 1 W11664342 (Control board)"

We serviced a

WHIRLPOOL WASHER.

Model WTW4800XQ4

Near West Springfield, MA 01089

Mike K.

Job Details: 12/27/2023

"F5e3, lid unlock fault, only error in history. Cleared history. Ran service test and completed fine. Inspected lower assy and all looks good, no signs of oil leaking or any grinding parts , belt looked good. Ran a rinse and spin cycle. Filled and went into agitate fine. Drained and went into full speed spin fine. No signs of bad bearing. Suspension tests fine.Recalibrated and ran service test on be more time. All tests fine.Cs like yes for service call only."

We serviced a

KITCHENAID OVEN

Model KODE500EBS20

Near Granby, CT 06035

Mike K.

Job Details: 12/27/2023

"Unit under 1yr wp warranty per service bench. Double wall oven.Replaced control boards and u/i for errors previously diagnosed, replaced upper broil element. Found broil shorted to casing, had been pinched, cut out damage and repaired wire. Tested and upper bake broil not working, not shorted to ground. Found high limit thermostat is open (separate thermostats for upper/lower)Ordered high limit thermostat. Unit will need to be pulled to access ; ordrng 1 WP4449751 (Oven high limit thermostat), used 1 2x time (2x time) from stock"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WTW8127LW1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/27/2023

Confirmed purchase date and took picture of receipt. Found lid strike broken. Removed and replaced strike. Lid lock operating properly.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, NC 28262

Ryan S.

Job Details: 12/27/2023

"Called customer and maintenance guy said that the only refrigerator he had had already been repaired and deemed non repairable. Asked if he had any other refrigerators that could possibly be this call , gave him information on ticket and apartment numbers, he said that he didnt have anything and he double checked his information and said he didnt. Have anything for that apartment or one that needed a compressor/ evap. Called office barb said to just complete call."

We serviced a

WHIRLPOOL OVEN

Model WFC315S0JB0

Near Charlotte, NC 28269

Ryan S.

Job Details: 12/27/2023

"Came to install parts ordered by previous tech. Installed new inf switch and control board. Lf burner working properly on low and high temps. Ran bake. 300? and unit was at avg of 304?, verified proper operation. ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Manchester, CT 06042

Amanda R.

Job Details: 12/27/2023

Complaint ice cream not hard enough lettuce froze in ff section showed customer how to not block damper hole in ff section and put freezer setting in max to have cool air cluster and to not block manifold in back to unit can breath

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Belchertown, MA 01007

Chris B.

Job Details: 12/27/2023

Complaint that the unit will not cycle properly or wont respond at a start of cycle. Found error codes F5E1 and F2E1. Found transmission heavily leaking oil. Will need to order all part for a transmission and motors for a return visit. ; rqstng P&A on 1 W11393685 (Transmission) and 1 W10752187 (Screw) and 1 W10775188 (Wash Plate) and 1 W10734521 (Slider) and 1 W10909670 (Nut) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W10752189 (Screw) and 1 2xFrameJob (2x Frame Job)

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS6

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/27/2023

"Tested unit and found machine leaking water from under unit when running a wash cycle, checked for leaking and found water stains in middle of unit ran a diagnostics cycle and found water leaking from diverter valve, unit is going to need a new motor&sump assembly. Will order new parts customer asked if we would cal, when ready he has no idea when it would be ok to come back had to talk with wife ; ordrng 1 WPW10455261 (Motor&sump)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Meriden, CT 06450

Jimmy R.

Job Details: 12/27/2023

"Ran machine due to customer having issue with unit completing a wash cycle and not spinning out, ran diagnostics and found error F8e1 long fill checked water supply and customer had hot water off and unit set to cold advised the cold setting will try to add hot water and if no water is added unit will shut down advised to leave on tap cold if not using hot. Ran unit threw a calibration and ran a wash and spin cycle checked all functionings and unit is working to proper specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Hartford, CT 06112

Chuck M.

Job Details: 12/27/2023

Customer complaint is that water was leaking at bottom of refrigerator when water paddle was pressed. Found water tube fitting broken and tube off. Replace fitting from T/S and tested. No leaks found. ; used 1 WP2300868 (FITTING 5/16-5/16) from stock

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Hartford, CT 06112

Chuck M.

Job Details: 12/27/2023

"Arrived to install control and console. Checked and found power cord wired wrong. Neutral to ground giving improper voltage. Corrected power cord and tested. Dryer is powering on, turning and heating. Showed customer it works."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near West Hartford, CT 06107

Chuck M.

Job Details: 12/27/2023

Customer complaint is that lights were out in FF section and freezer. Replaced LED Kit all LEDs replaced per special project S191AQ. All lights are working properly.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, NC 28269

Ryan S.

Job Details: 12/27/2023

"Customer complained unit wont start. Had service by out company on 12-6-23. Was thermal fuse. Checked unit and thermal fuse was blown again. Replaced thermal fuse and ran unit. Then found heating element wasnt coming on and found it was short to ground causing it to stay on all the time , replaced heating element from ts, then found thermal cut off was open short. Replaced or from ts. . Now cycling on and off properly. Verified proper operation.; used 1 WP3392519 (THERMAL FUSE), 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Huntersville, NC 28078

Ryan S.

Job Details: 12/27/2023

"Returned to install new inner tub ordered. Inspected inner tub, tub has no damage . Installed tub and ran calibration with new tub to control board. After calibration ran diagnostics spin on all speeds. Unit now working as designed. Showed customer unit running on high speed spin."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Iron Station, NC 28080

Ryan S.

Job Details: 12/27/2023

Customer complained unit wont drain. Confirmed complaint. While pulling unit out drain pump started and stopped. Found harness not properly seated on drain pump. Causing pump to work intermittently pushed in harness connection and secured with harness lock. Ran unit and verified unit draining and working as designed.

We serviced a

WHIRLPOOL WASHER.

Model WTW5057LW0

Near Iron Station, NC 28080

Ryan S.

Job Details: 12/27/2023

"Customer complained unit not washing or spinning, found capacitor bad in diagnostic. Replaced capacitor and unit now spinning but belt making noise. Replaced belt, now unit working as designed. Showed customer unit spinning. Verified proper operation. ; used 1 W11428524 (CAPACITOR), and 1 W11239857 (BELT) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near East Hartford, CT 06118

Amanda R.

Job Details: 12/27/2023

Drain catch clogged cleared recommended putting sign behind washer to remind to empty pockets before starting washer ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near South Windsor, CT 06074

Amanda R.

Job Details: 12/27/2023

Complaint that making weird noises all noises normal unit walked on tile floor recommended putting rubber mat under unit was setting off customer water leak detection under unit

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Berlin, CT 06037

Jimmy R.

Job Details: 12/27/2023

Installed new parts and heated oven to 350 degrees checked temps and oven is now operating normally and all functions are working to factory specs ; dspstn on spec-tagged invntry: 1 W11107275 BLOWER PRIOR TO 8/30/17

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Berlin, CT 06037

Jimmy R.

Job Details: 12/27/2023

"Installed new lid lock due to broken and tried to run a calibration cycle but unit would just flash never starting or draining. Checked pump and when moving wires pump kicked on, checked harness and found broken wire at split of harness. Repaired wire and unit is now draining and operating to specs"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near New Hartford, CT 06057

Jimmy R.

Job Details: 12/27/2023

Installed new door assembly and leveled unit so doors would be even checked gaskets and all gaskets are sealing and working to proper specs

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Wolcott, CT 06716

Jimmy R.

Job Details: 12/27/2023

"Checked over dryer and found unit would come on randomly and work then other times it would never come on they would wait an hr and then it would work. Checked voltage coming to unit and it never dropped below 240v ran and tried to duplicate issue but unit worked properly, replaced console and unit is working checked harness and ohmed out found ok. Will order new main control and encoder advised when parts are in we would call for return visit parts are a special order. ; ordrng 1 W11591402 (Cntrl) and 1 W11627521 (Control)"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Windsor, CT 06095

Chuck M.

Job Details: 12/27/2023

Customer complaint is that washer would continuously drain and not run cycle. Customer purchased actuator to resolve issue researched online. Ran diagnostics and found error code F7e1 basket speed fault. Found actuator not installed to cam/ shifter. Found gear oil from gear case I shield. ; dspstn on spec-tagged invntry: 1 W11168740 VALVE and 1 W11168743 VALVE

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellington, CT 06029

Amanda R.

Job Details: 12/27/2023

Threw f1e1 error code again it makes a loud squealing noise usually before it throws the error code replaced control and let run for 20mins on quick cycle recommended recording noise

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near Ellington, CT 06029

Amanda R.

Job Details: 12/27/2023

Second time this has happened unit has power at Ui but no lights in either section no water or ice dispensing compressor not running replaced control everything powered on ; used 1 W10843055 (CNTRL-ELEC) from stock

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Ellington, CT 06029

Amanda R.

Job Details: 12/27/2023

Runs no heat element open replaced tested heating normally recommended cleaning venting ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waterbury, CT 06704

Jimmy R.

Job Details: 12/27/2023

"Tested unit and found machine would not advance in a cycle checked voltage and found unit had only 120v to terminal block flipped breaker and 240v came back but timer would not advance, replaced timer and unit is now cycling and heating advised customer on issue with breaker and a professional needs to look at power issues dryer is functioning as designed and now operating to specs ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Simsbury, CT 06092

Chuck M.

Job Details: 12/27/2023

Installed timer and replaced noisy motor. Tested and showed customer it works. ; used 1 279827 (MOTOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Britain, CT 06053

Jeremy B.

Job Details: 12/27/2023

Installed new water tube all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near New Britain, CT 06052

Jeremy B.

Job Details: 12/27/2023

Customers complaint is door not closing and making abnormal noise.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Middletown, CT 06457

Jeremy B.

Job Details: 12/27/2023

Installed new main control and inverter. Compressor came on and unit started cooling properly. Please allow 48 hrs for ice production.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Mint Hill, NC 28227

Robert A.

Job Details: 12/27/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28215

Robert A.

Job Details: 12/27/2023

"Cx complaint that the unit does not start cycles occasionally. I inspected the unit to confirm the complaint. I found an error code flashing when I arrived: f5e4. I cleared the code and ran a service cycle, all components passed with no issues. I tried multiple times to start a normal cycle it did not respond I unplug the unit as instructed in the SP. Im ordering a new control board to resolve the issue of the random error code appearing.; ordrng 1 W11513246 (Control board) and 1 W11513248 (Lid lock)"

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Charlotte, NC 28215

Robert A.

Job Details: 12/27/2023

I installed the ordered parts and tested the unit for the cx. One of the current knobs have separated not allowing the burner to be turned on or off. Im ordering one more knob to resolve the issue.; ordrng 1 W11188749 (Knob)

We serviced a

WHIRLPOOL RANGE

Model WFE525C0BS0

Near Charlotte, NC 28213

Robert A.

Job Details: 12/27/2023

Cx complaint that the door does not stay in the horizontal position when its open and the handle wont stay in place. I inspected the unit to confirm the complaint. I found the hinges have lost resistance and need to be replaced. The handle and spacers thread have separated and need to be replaced. Im ordering the parts for the return visit.; ordrng 1 WPW10299224 (Hinge) and 1 WPW10299227 (Hinge) and 1 WPW10310922 (Door vent) and 1 WPW10618239 (Handle) and 2 WPW10410341 (Spacer)s and 2 WPW10200660 (Screws)s and 1 W10763667 (Guide kit) and 4 WP3196175 (Screws)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM03

Near Middletown, CT 06457

Jeremy B.

Job Details: 12/27/2023

Found fresh food door gasket not sealing all the way around. Was able to beat and reshape the gasket all checks ok. Verified DOP.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Springfield, MA 01109

Roger R.

Job Details: 12/27/2023

Installed new wire harness due to pinched wires.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHGXMB10

Near Charlotte, NC 28213

Robert A.

Job Details: 12/27/2023

Cx complaint that the RC door does not fully close. I inspected the unit to confirm the complaint. I found the drawer and bin in the door has separated and protrudes not allowing the door to fully close. This affects to cooling performance as well because the door cannot close fully with the drawer and bins in place. The unit needs a new drawer and bins to resolve the issue. Im ordering the part for the return visit.; ordrng 2 WP2187172 (Door bin)s and 1 WP2188656 (Drawer)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/27/2023

Replaced agitator. Tested spin and agitate. Unit tests fine.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM3

Near Fort Mill, SC 29707

Mitch H.

Job Details: 12/27/2023

Removed and replaced pump/motor assembly. Tested dishwasher and checked for leaks. No leaks found and operating properly.; dspstn on spec-tagged invntry: 1 W10837026 MOTOR/PUMP

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Fort Mill, SC 29707

Mitch H.

Job Details: 12/27/2023

Adjusted burner head per service pointer W11643965. Unit checks fine. Tested all burners.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Granby, CT 06060

Mike K.

Job Details: 12/27/2023

"Unit under 1yr wp warranty per service bench. Started cycle, drained, filled and wash motor running but not moving water, just a loud humming noise. Verified water in unit and nothing visible in trap area. Replaced sump assy and ran normal cycle fine, verified spray arm movement and no leaks found.; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Portland, CT 06480

Jeremy B.

Job Details: 12/27/2023

Customers complaint is the doors are not level and needs legs adjusted. Instructed customer on proper use made adjustments. all checks on; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near East Hampton, CT 06424

Jeremy B.

Job Details: 12/27/2023

Customers complaint is washer started making an abnormal noise again. Ran diag found no error codes. Ran diagnostic cycle. Removed rotor and inspected rotor and shifter all checks ok. The gear case has some slight play in the shaft but nothing abnormal. All sounds are normal at this time.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Hebron, CT 06248

Jeremy B.

Job Details: 12/27/2023

Oven door is slightly shifted to the right causing it to hit the counter top and door to get stuck and not close properly. Will try to replace hinges and receivers no guarantee this will help. Took pictures. ; ordrng 1 WPW10299227 (Hinge) and 1 WPW10299224 (Hinge) and 2 W10647259 (Bracket)s

We serviced a

KITCHENAID BELLA

Model KRFC704FPS05

Near Charlotte, NC 28270

Jeff L.

Job Details: 12/27/2023

Adjusted rh side fresh food its level. Now it needs door gasket.Part#W10917313; ordrng 1 W10917313 (Door gasket)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Springfield, MA 01108

Roger R.

Job Details: 12/27/2023

Found unit connected to an old disposal under sink that never had drain plug removed. Instructed cust on proper installation. Use I&I

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Springfield, MA 01108

Roger R.

Job Details: 12/27/2023

"Unit not spinning well due to a worn drive hub and loose belt. Unable to remove wash plate at this time. Washplate will need to be replaced when the basket hub is replaced. Also needs a new belt as it was squealing. Ordering belt, washplate and hub. ; ordrng 1 W11239857 (BELT) and 1 W10752283 (WASHPLATE) and 1 W10528947 (HUB)"

We serviced a

MAYTAG WASHER

Model A512

Near Somers, CT 06071

Roger R.

Job Details: 12/27/2023

Installed new snubber pads. And water valve. All checks properly; used 1 WPY055980 (HI TEMP ADHESIVE) from stock

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Charlotte, NC 28270

Jeff L.

Job Details: 12/27/2023

Replaced parts unit ran and checked okCall complete

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 12/27/2023

"Removed and replaced clutch, slider and control. Ran DLMS calibration and component tests. All operating properly.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Enfield, CT 06082

Roger R.

Job Details: 12/27/2023

"Found unit not defrosting properly. Checked heater and found failed thermal fuse on the white leg. Ordering new harness and control. ; ordrng 1 W11609822 (Harness, evaporator) and 1 W11595220 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Enfield, CT 06082

Roger R.

Job Details: 12/27/2023

Found unit has a noisy air diffuser in the refrigerator section. Will need to order a new diffuser and return to install. ; ordrng 1 W11236851 (DIFFUSER)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28214

Robert A.

Job Details: 12/27/2023

Cx complaint that the unit is leaking water while it runs. I inspected the unit to confirm the complaint. I found the detergent dispenser was loose allowing water to leak behind it. I tightened the dispenser and tested the unit for the cx. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11498831 GASKET

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Matthews, NC 28104

Jeff L.

Job Details: 12/27/2023

Replaced both parts unit ran and checked okCall complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Matthews, NC 28104

Jeff L.

Job Details: 12/27/2023

"Dryer was making a noise down during rotation I replaced the rollers and found the drum a little out of round small noise left coming from drum needs to be replaced. Will advise customer to call office when part comes in.Dryer kit 4392067 has already been installed.Need to have drum drop shipped to customer home please Part#W10899578 (Drum); ordrng 1 W10899578 (Drum), used 1 4392067 (Dryer kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Northampton, MA 01060

Chris B.

Job Details: 12/27/2023

Complaint that the unit is making a crackling noise. Found evaporator iced up. Ran a Forced defrost and thawed out all the ice and unit running normal. Mentioned to the customer to keep an eye on the unit for the next few days. Collected for minor repairs.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Holyoke, MA 01040

Chris B.

Job Details: 12/27/2023

Complaint that the unit is not cycling through. Found bad shifter and oil leaking from the transmission. Found coins lodge in the drum. Customer will try to find out if they have extended warranty for this washer before spending this amount. Collected trip fee.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Chicopee, MA 01022

Roger R.

Job Details: 12/26/2023

Found belt slightly loose and slipping during acceleration in spin. Replaced belt with a new one and noise is now gone; used 1 W11239857 (BELT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Charlotte, NC 28212

Jeff L.

Job Details: 12/26/2023

Replaced parts unit ran and still had a leak Tim called whirlpool tech support and they condemned unitCall complete

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Charlotte, NC 28278

Jeff L.

Job Details: 12/26/2023

Replaced lights per service bulletin unit ran and checked okCall complete; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6SHEXNS00

Near Charlotte, NC 28278

Jeff L.

Job Details: 12/26/2023

Customer was not home and unavailable spoke with office they called and got no one as well..Call complete; dspstn on spec-tagged invntry: 1 2198597 ICE MAKER

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Burlington, CT 06013

Chuck M.

Job Details: 12/26/2023

Customer complaint is that display is not working. Checked voltage and it is correct. Found no voltage at P1 connector. Voltage is present at P8 and all other components. Ordered control. ; ordrng 1 W11448962 (Control Board)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Chicopee, MA 01013

Roger R.

Job Details: 12/26/2023

"Compressor and related parts not installed. Last visit temp was set to max cooling and water line froze to fountain at top of refrigerator compartment. If the sealed system were an issue then the line would not have frozen. Mike and I have concluded that it needs a new main computer and ice maker. Also ordering the fill tube heater as a precaution. ; ordrng 1 W11087201 (Heater, fill tube) and 1 W11224256 (Control) and 1 W11658802 (ICE MAKER), dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506621 COUPLER 6 NK MS 00"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Huntersville, NC 28078

Robert A.

Job Details: 12/26/2023

"Cx complaint that the units RC door are not closing fully. I inspected the unit to confirm the complaint. I found the door are closing, the point of resistance to pull the door closed is further than the cx expects. The right door needs more assistance to close because of the mullion. I explained the function of the mullion and self closure. The unit is working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 12/26/2023

Installed new draw and unit is now operating normally customer advised me the unit started to freeze items in fridge I lowered temps and advised to let unit regulate if any issues plz call back

We serviced a

SPEED QUEEN DRYER

Model LDG30RGS113TW01

Near Springfield, MA 01105

Mike K.

Job Details: 12/26/2023

"Replaced supports, belt and igniter, cleaned lint from inside unit and running properly."

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