We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/15/2023
"Replaced control and drain pump. Plugged washer back in, ran DLMS calibration. Tested washer, all functions operating properly."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Enfield, CT 06082
Chuck M.
Job Details: 06/15/2023
Customer complaint is that dryer was not drying. Ran dryer and it is heating and cycling properly. Inspected venting outside and it is blowing properly. Dryer checked ok. Customer thinks she might have had dryer set to air fluff.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Lexington, NC 27292
Jenn F.
Job Details: 06/15/2023
On arrival unit was unplugged. Plugged unit in compressor shutting off on overload. Checked amperage on compressor. Reading 19amps locked compressor reading is 12.97amps. Need new compressor order part. ; rqstng P&A on 1 W10507884 (Compressor) and 1 W11506635 (Process)
We serviced a
FRIGIDAIRE DISHWASHER
Model FGCD2444SA2A
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/15/2023
Found latch broken causing door to not shut properly. Unit will need latch. Customer would like to discuss. Will call if repair needed. Customer is paid in full 324.52; ordrng 1 5304516818 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Troutman, NC 28166
Vincent O.
Job Details: 06/15/2023
"Found icemaker stuck in harvest position. Will not return home. Found wires pinched at hinge area but look in tact. Replaced icemaker. No resolve. Order and replace door. ; ordrng 1 W11561286 (Door stainless), used 1 W10873791 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS0
Near East Windsor, CT 06016
Chuck M.
Job Details: 06/15/2023
"Installed control, panel and facia. Tested and dishwasher checked ok."
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Charlotte, NC 28209
Robert A.
Job Details: 06/15/2023
"I tried to install the ordered part for the cx, but the new door assembly does not have the bracket to hold the double insulated glass in place. I checked the original door and it was not crooked or warped, nor were the hinges. I checked the unit and its perfectly leveled. The issue is the door rubbing the door molding on the right side. With the unit being level I checked the door molding and its crooked. It bows outward, its even at the floor but bows to the left gradually with height. The unit is good to go but the cx would still like to replace the upper door assembly. I called techline to document the issue with the door. They suggested to research with the parts provider because everything looks good on service matters. Im ordering the part for the return visit. The part number is different on service matters, I copied the part number directly.7736643102; ordrng 1 W11296087 (Upper door assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Charlotte, NC 28205
Robert A.
Job Details: 06/15/2023
Cx complaint that the unit was leaking water. I inspected the unit to confirm the complaint. I found an error code: f6e4. I cleared the code and ran a service cycle. All components passed with no issues. No leaks were present. Th unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3Q AS
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 06/15/2023
Tub cracked broke. Leaking on floor. I found tub damaged am ordering tub and washplate and Gearcase. Tub will be shipped to customer ; ordrng 1 W11219115 (Tub) and 1 W10752283 (Washplate) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Indian Land, SC 29707
Jonathan J.
Job Details: 06/15/2023
No cooling issues I found condensation is caused by humidity of environment and gasket not sealing properly. Missing magnet segments ; ordrng 1 WPW10714545 (Gasket)
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near East Windsor, CT 06016
Chuck M.
Job Details: 06/15/2023
Customer complaint is that dryer was not starting. Inspected and found display screen was on but blank and dark. Reset power and tested. Dryer is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Windsor Locks, CT 06096
Chuck M.
Job Details: 06/15/2023
Customer complaint is that door gasket was torn. Replaced and corrected with blow dryer. Showed customer it works. ; O-emld tckt
We serviced a
KENMORE WASHER
Model 41272210
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 06/15/2023
"Complaint wash machine, staining clothing, leaving black marks that will not come out even with Oxsee clean on white clothing. Staining is in the shape of the washing machine tub. I found no debris in drain pump assembly washing machine is not having any issues. Draining wash machine needs a deep clean multiple multiple times to get rid of bacteria, leaving staining only way we can fix quickly would be to replace the tub. Customer declined that option is going to go with cleaning tablets multiple times over the course of several months."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 06/15/2023
"Called tech line spoke to Chris SR# 7736639536. He thinks drain pump is overheating and will not run until it cools down. Replaced drain pump, tested, all functions operating properly at this time. Started cycle before I left, asked customer to call me when done and left me know f unit drained. Customer called and said everything s working correctly.; dspstn on spec-tagged invntry: 2 W10876537 DRAIN PUMP"
We serviced a
WHIRLPOOL RANGE
Model WEGA25H0HZ0
Near Dudley, MA 01571
Chris B.
Job Details: 06/15/2023
Complaint that the front right burner is not lighting up properly. Found burner head not set properly not letting gas flow correctly. Showed customer how the burner sets and all is normal. No issues found with the range nor parts are needed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dudley, MA 01571
Chris B.
Job Details: 06/15/2023
Complaint that the unit is not cycling through properly. After verifying found bad and kinked drain hose and drain pump. Will order parts for a return visit. !Important! Customer asked please send Chris on the return visit.; ordrng 1 W11399437 (Drain Pump) and 1 W11244231 (Drain Hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/15/2023
I replaced parts preid but Wire of ice bin was under solonoid causing ice maker to never dispense anything but crushed ice no additional issues found
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/15/2023
"I replaced drum and motor I tested operations no additional issues found tick is still noticeable, but is drastically quieter compared to what it was. No additional issues. Ticking noise is normal for the specific model. It is operational noise. Noise is not coming from blower or idlers noise is coming from motor area cannot make any quieter."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Southington, CT 06479
Jimmy R.
Job Details: 06/15/2023
"Tested unit found not washing ran diagnostic and found error codes F4e3 wash motor error, F7e1 no heating, found unit filling with water but not washing. Ran diagnostics and ran wash motor found unit only washing on one cycles when diverted would move, sump faulty. Replaced sump&motor and also found drain pump weak and windings full of water causing poor drainingm replaced pump and unit is now working to factory specs ; used 1 W11085683 (MOTOR/SUMP), and 1 WPW10348269 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Southington, CT 06479
Jimmy R.
Job Details: 06/15/2023
"Check unit as per customer for leaking, unit leaking from door gasket when fill up and washing, the gasket is cut and leaking from the front. Part order and schedule for return service.; ordered 1 W11106747 (BELLOW) Cllctd $561.52 CC Ref # 8274408079"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Southington, CT 06489
Jimmy R.
Job Details: 06/15/2023
"Check unit found not operations from control, check power at terminal block found 120v going to unit. Remove control panel and found connector wire fell off, reconnect wire and put control panel back. Check unit operating and working to specs."
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/15/2023
"Replaced all parts on the washing machine. Tested operations verified. No leaks. Everything is working properly now. Ran a diagnostic cycle as well. No error codes found. ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW 1 WPW10443885 DOOR LOCK , 1 WPW10448876 SWITCH-WL , and 1 WPW10605427 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Southington, CT 06489
Jimmy R.
Job Details: 06/15/2023
"Install new freezer door, fix fresh food door gasket and check doors closing as per operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/15/2023
"Found icemaker empty of water the arm also on the icemaker was hanging real low the new ones do not. Advanced icemaker to put in water filled correctly and cut off correctly. All components operated normally, unit ran and checked okCALL COMPLETE JL"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Worcester, MA 01604
Chris B.
Job Details: 06/15/2023
"Replaced all parts and washer running normal. No leaks detected. Ran calibration test and diagnostic cycle and unit running normal.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10754158 STATOR , 1 W10754448 CLUTCH , 1 W10902814 WASHPLATE , and 1 W11393685 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Bristol, CT 06010
Ruben C.
Job Details: 06/15/2023
Checked unit found comp staying off too long unit defrost then starts to act fine ordering control could not give cust return ; ordrng 1 W11035836 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/15/2023
"Found unit working fine at time of visit, went ahead and replaced both boards put unit into test mode all operations were normal. Customer said icemaker in fresh food was slowly producing ice. Since unit was working properly at time of visit we ask the customer to see how icemaker works from this point forward. We also leveled doors for customer.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Waterbury, CT 06704
Jimmy R.
Job Details: 06/15/2023
"Check unit as per customer complain RF burner not cycling off only stays on high. Found that switch is bad burner stays on high in any position the switch is turn. Replace dual burner switch and check burner cycling on high and low.; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT , used 1 WPW10434452 (Switch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Vernon, CT 06066
Jeremy B.
Job Details: 06/15/2023
"Found freezer door rails jamming up causing freezer door not to close. Needs new left and right door rails. ; rqstng P&A on 1 WPW10397636 (Rail left), ordrng 1 WPW10397635 (Rail right)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near South Windsor, CT 06074
Jeremy B.
Job Details: 06/15/2023
Found pantry harness damaged causing drawer to get stuck. There is water under pantry drawers. Evap drain clogged. Needs drain cleared. Water dripping from disperser needs new. ; rqstng P&A on 1 W11170612 (Pantry harness) and 1 W10919724 (Dispenser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near South Windsor, CT 06074
Jeremy B.
Job Details: 06/15/2023
Wash motor getting power but not running. Replaced motor sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
GE DRYER
Model GTDP300EM1WS
Near East Hartford, CT 06108
Jeremy B.
Job Details: 06/15/2023
Timer not working properly. Found know broken causing stem to slip. Needs new knob. Customer will buy.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304DSS0
Near Bolton, CT 06043
Jeremy B.
Job Details: 06/15/2023
"Installed new parts and ran test with clear door. Found water leaking at bottom where sump gasket seals with tub. Needs new motor sump assy. ; rqstng P&A on 1 WPW10455261 (Motor sump assy), dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lexington, NC 27295
Jenn F.
Job Details: 06/15/2023
Installed new control board and sump. Ran diagnostics. No leak. Also install top rack upgrade kit. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 06/15/2023
Found rust spots where outer door meets control. Runs in different spots all along seam. Ordering outer door.; ordrng 1 W11087377 (Outer door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dallas, NC 28034
Mark C.
Job Details: 06/15/2023
Customer states the units heater is not working. Ran a diagnostic and calibration cycle unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plainville, CT 06062
Ruben C.
Job Details: 06/15/2023
Replaced harness control and latch tested operation normal ran diagnostics normal draining normal; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
KENMORE REFRIGERATOR
Model 596798722991
Near Plymouth, CT 06782
Ruben C.
Job Details: 06/15/2023
Checked unit found bimetal metal open replaced bimetal tested operation normal; used 1 WP10442411 (BIMETAL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Canton, CT 06019
Ruben C.
Job Details: 06/15/2023
Checked unit found freezer door has damage to door liner cuasing air to go in gave cust estimate for door unit is not under waranty was bought as is from dent store
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Plainville, CT 06062
Ruben C.
Job Details: 06/15/2023
Checked unit found freezer evap frozen found heating element was disconnected reconnected and tested normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Farmington, CT 06032
Ruben C.
Job Details: 06/15/2023
Replaced fan motor tested operation normal no more noise from fan
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Farmington, CT 06032
Ruben C.
Job Details: 06/15/2023
Checked unit found drain pump seizing intermitently replaced drain pump tested operation normal; used 1 W11497943 (Drain pump) from stock
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Iron Station, NC 28080
Mark C.
Job Details: 06/15/2023
Unit is not activating due to to the drive pulley being stuck to a melted shield. Removed shield to find the the nut on the drive shaft has come loose. Applied blue thread locker and torqued down the nut. Placed unit into drain spin unit is fully operational.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Denver, NC 28037
Mark C.
Job Details: 06/15/2023
Unit will advance 2 minutes a day due to a programming issue within the display.; ordrng 1 W11598165 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Watertown, CT 06779
Jimmy R.
Job Details: 06/15/2023
"Check unit due to customer complain ice is clumping not coming out or coming out too fast. Check dispenser operations, remove ice bin and notice ice frozen in lumps in bin. Remove good individual ice, clean bin and give customer education on dumping ice if not using ice on regular basis to prevent ice from building up."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ
Near Agawam, MA 01001
Mike K.
Job Details: 06/15/2023
"Cs says not getting water, tested and water level did seem a little low, found water valve was only open about a quarter of the way (cs said they had a leak at valve ,which is why they turned down.. no leak during testing) fully and filled fine. Wash motor running fine. Also said they had hit cancel, would turn off, then turned off and back on again, tried several times and worked correctly each time.Multiple fills found to be proper, cancel drain working properly each time as well, wash motor working and verified spray arm movement.; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Westfield, MA 01085
Mike K.
Job Details: 06/15/2023
"No response on display on arrival, verified 120vac coming to control. Replaced control and ran self test, fails at spin (agitates fine), starts to spin the immediately stops test, same in recalibration cycle, giving error f1e2, motor control fault.Cw reading 4.8, cow reading 9.2 out of spec but in spec at motor 4.5/4.6.49.5 uf on cap (tested with stock cap and same results)Motor harness check from tech sheet all checked good.Ordering control, motor and lower harness.; ordrng 1 W11283592 (Motor) and 1 W11116592 (Control) and 1 W11095106 (Harness), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Coventry, CT 06238
Jeremy B.
Job Details: 06/15/2023
Found wash plate stripped out and shaft in gear-case worn causing washer not to agitate. Needs new wash-plate and gear-case. Quoted customer.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mint Hill, NC 28227
Robert A.
Job Details: 06/15/2023
"Cx complaint that the unit makes a clicking noise and does not agitate. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The unit completed the cycle with no issues. I ran a normal cycle to reenact the issue. The cycle started fine, it filled and began to ash with no issues. Th cx said this happened multiple times in the past week. Im ordering a new control board to resolve his intermittent issue.; ordrng 1 W11513246 (Control board)"
We serviced a
KITCHENAID MICROWAVE
Model KMLS311SS0
Near Sturbridge, MA 01518
Chris B.
Job Details: 06/15/2023
Complaint that the unit is not powering on anymore. Found bad wall outlet powered on unit using another electrical outlet and unit powered on and heated up water and microwave working correctly. Tried the original outlet and didnt power on as in the beginning. Customer will have the outlet looked at. Found no issues with the microwave. Collected trip fee
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS05
Near Avon, CT 06001
Ruben C.
Job Details: 06/15/2023
Cust had unit pulled out for me replaced control and ignitor new ignitor started sparking tested operation normal oven heating
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/15/2023
"Found freezer door not sealing all the way, frost built up all over freezer inside of unit. Removed all ice from freezer and installed new door and gasket. Advised customer how to properly open and shut door using center of handle. Unit ran and checked ok CALL COMPLETE JL AND RS"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/15/2023
Customer caught refrigerator in defrost heard hissing and sizzling. Customer has waterline hooked up with out a ice maker I replaced water valve and then shut water off. Ran unit thru test mode unit ran and checked okCALL COMPLETE JL AND RS
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Charlotte, NC 28226
Ryan S.
Job Details: 06/15/2023
Found drain pump not sealed on sump assembly properly from previous tech. Reattached pump with complete seal. Unit was ran thru test mode no leaks found. Dishwasher ran and checked ok.CALL COMPLETE JL AND RS
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE05
Near Charlotte, NC 28270
Ryan S.
Job Details: 06/15/2023
Customer complained freezer not freezing properly. Upon arrival found freezer evap frozen over. It freezer fan running found defrost heater not energizing working but voltage to heater. Ordering defrost heater and evap thermistor. Informed customers office will call when parts come in. ; ordrng 1 W11311043 (Defrost hater) and 1 W11649686 (Evap thermister)
We serviced a
WHIRLPOOL ICEMAKER
Model GZ25FSRXYY0
Near Charlotte, NC 28216
Mark C.
Job Details: 06/14/2023
Installed new control and filter tank unit is fully operational.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Huntersville, NC 28078
Mark C.
Job Details: 06/14/2023
"Installed new control,harness, pressure switch, and hose unit is fully operational."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Huntersville, NC 28078
Mark C.
Job Details: 06/14/2023
"Customer states unit will skip from sense to done occasionally. Ran diagnostics no stored error messages. Inspected the pressures hose no blockages nor leaks. Ran calibration setting, unit has a high pitch squeal coming from the gearbox when spinning, indicating a failing gear case. ; ordrng 1 W11449840 (Gear case) and 1 W10902814 (Washplate) and 1 W10752187 (Bolt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/14/2023
Customers complaint is when she puts food in drawers at bottom of fresh food section spoils fast tech took temps in both sections and found 0 and 38 and all checked ok.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near South Windsor, CT 06074
Chuck M.
Job Details: 06/14/2023
"Customer complaint is that range was not working. Inspected and found terminal block and power cord shorted. Did not have 3 prong power cord on truck stock. Scheduled customer for 6/16 PM appointment. Customer would like sooner appointment for 6/15 if possible. ; used 1 PT220 (RANGE CORD 4' 3 WIRE), and 1 WPW10245259 (TERMINAL BLOCK) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hartford, CT 06112
Chuck M.
Job Details: 06/14/2023
"Customer complaint is that washer was making noise at beginning of cycle. Inspected and found cam pulley strip and actuator not sliding all the way across. Replaced cam and actuator from T/S and tested. Washer checked ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Ellington, CT 06029
Gary V.
Job Details: 06/14/2023
"Arrived and checked connections with bubble check tests, found no leaks, found freezer temp at -2 and ff compartment at 37 degrees, compressor pumping properly and all fans running and temps set at proper settings. All functions test normal at this time."
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LS2
Near Hartford, CT 06112
Chuck M.
Job Details: 06/14/2023
Customer complaint is that front right burner is not working. Tested voltage to element and it is receiving proper voltage but not heating. Ordered element. ; ordrng 1 W11517959 (Right Front Element)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near West Hartford, CT 06107
Chuck M.
Job Details: 06/14/2023
Customer complaint is that dishwasher would not run cycle. Ran diagnostics and found error codes. F7e2 wash motor failure. F8e4 overfill switch. Ordered wash motor. ; ordrng 1 W11460946 (Wash Motor)
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SSDUDE1
Near Clover, SC 29710
Mitch H.
Job Details: 06/14/2023
Replaced all LED modules. All lights now operating properly in both freezer and refrigerator sections.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Smyrna, SC 29743
Mitch H.
Job Details: 06/14/2023
Installed freezer door gasket and insured proper seal. Refrigerator door gasket received was incorrect. Received part #W10830274 not W10838574. Reordering refrigerator door gasket.; ordrng 1 W10838574 (Gasket)
We serviced a
SAMSUNG DRYER
Model DV42H5200EW
Near Agawam, MA 01001
Mike K.
Job Details: 06/14/2023
"With a load the drum wont turn. Turns when empty, says it was hard to turn by hand at one point. Turned unit on empty and ran fine, took apart and all roller and idler turn fine, belt had some marks on it, looking like has slipped.Replaced belt. No charge for belt, just labor; used 1 LB1655 () from stock"
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Westfield, MA 01085
Mike K.
Job Details: 06/14/2023
"Unit is not starting, found dial is stripped so was staying in off position, rotated and unit started properly.Quoted for knob, denied, plans to replace themselves. Collected for service call only"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Holyoke, MA 01040
Mike K.
Job Details: 06/14/2023
"Unit locked with clothes inside door locked light blinking, unit wouldnt turn on for me. Unplugged and plugged in and no lights and not responsive, manually unlocked door and removed clothes, unit now had drain pump come on and gave f3e1 error, removed water level sensor an blew through line to clear, reassembled, unit comes on, but will not start and is locked again, same with new lock, put old lock back in unit.Error historyF3e1, F9e1, f5e2, f8e1,Cleared and ran self test. Failed at drain. Found drain trap clogged, cleared and pump working, ran quick wash, filled and went into agitate fine, cancelled and drained fine. Ran self test, completed fine.Put clothes back into unit and put on drain and spin to get rid of old water in clothes.; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Holyoke, MA 01040
Mike K.
Job Details: 06/14/2023
"Display went dead mid preheat, has not come on since, cs flipped all breakers. Verified display non responsive. Pulled unit out using sliders, no voltage at terminal, checked at outlet and no voltage there. Power cord connectivity checked fine.Collected for service call only, did not want to give email address, no need for reciept."
We serviced a
SAMSUNG REFRIGERATOR
Model RS265TDBP/XAA 02
Near Belchertown, MA 01007
Mike K.
Job Details: 06/14/2023
"Rf not cooling, been at 54-59 degrees. Evap cover is frosted and fan not blowing, steamed clear cover and found fan frozen up rest of Evap was basically clear, Was able to free fan and when reinstalled fan is running, but with a wobble sound. Quoted for fan, denied.Collected for service call only"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near South Hadley, MA 01075
Mike K.
Job Details: 06/14/2023
"Replaced sump assy and spray arms, verified motor running, and spray arm movement. Drained and no leaks found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Southington, CT 06489
Jimmy R.
Job Details: 06/14/2023
"Tested unit due to freezing in draw, Block off some air flow coming from left side air duct to limit cold air in draw freezing stuff in fridge. Adjusted freezer temperature warmer to help reduce freezing temperatures in fridge left draw and Instruct customer to keep an eye to see if temperature improves."
We serviced a
GE REFRIGERATOR
Model GNE29GMKIES
Near New Britain, CT 06051
Jimmy R.
Job Details: 06/14/2023
"Checked over unit and found freezer operating normally and fridge warm on top half staying semi cold on bottom half, removed evap cover in fridge and found frost on evap normal but no fan motor running to blow air found fan bound up and ceased unit will need new fan will order ; ordrng 1 WR60X26866 (Fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Thomaston, CT 06787
Jimmy R.
Job Details: 06/14/2023
"Replace main control, right door gasket and rail mullion then heat gasket to seal. Reset temperature and check unit to specs and instruct customer on temperature adjustments between 24_48hrs. ; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FH02
Near Thomaston, CT 06787
Jimmy R.
Job Details: 06/14/2023
"Check top burners for lighting up and gas leaking, repair LR burner wire to electrode then check burner lighting and no gas leak. Check lower oven for gas smell and leak, no leaking found and check oven heating for normal temperature."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 06/14/2023
"Install sump&motor, wire harness assembly, main control and started unit found machine still tripping breaker. Went threw all connections and disconnected things and unit would still trip, plugged unit into a different outlet and same issue tripping breaker no matter what disconnected unit from power and breaker would stay on tried disconnecting harness main and unit would stay on. Reconnected power and disconnected heater and fans unit stayed on, will order new fan and heater parts tentative due to fan special ordered ; ordrng 1 W11612315 (Fan) and 1 W10518394 (Heater) and 1 W10876537 (Drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chicopee, MA 01020
Mike K.
Job Details: 06/14/2023
"Replaced dispenser control, switch, augermoter with plate and shaft. Put some cubes in and dispensed fine, water working.; dspstn on spec-tagged invntry: 1 W10822606 AUGER MOTOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near West Springfield, MA 01089
Mike K.
Job Details: 06/14/2023
"Replaced sump assy and verified operation, no leaks found."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0EH0
Near Springfield, MA 01104
Mike K.
Job Details: 06/14/2023
"Replaced open baking element, preheated to 350 fine; used 1 W10779716 (ELEMENT) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Somers, CT 06071
Gary V.
Job Details: 06/14/2023
"Inspected and found main drive pulley loose and tightened, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
KITCHENAID WASHER
Model KAWE742WWH2
Near Somers, CT 06071
Gary V.
Job Details: 06/14/2023
"Inspected and found drive gear in gearcase slipping, also needs other drive train parts, quoted and they will call."
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Charlton, MA 01507
Chris B.
Job Details: 06/14/2023
Complaint that the unit is not cycling through correctly. Found bad tub need of replacement. Will order parts for a return trip. Mentioned to the customer that as soon part arrives to the home to inspect it and call us back. ; ordrng 1 W11378552 (Tub) and 1 2xFrameJob (2x Frame Job) and 1 W11314361 (Rotor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Dudley, MA 01571
Chris B.
Job Details: 06/14/2023
Replaced part and tried to run it through diagnostics but new motor was defective there is still 120v in the connector from the wall to the fan but fan will not run. Tried splicing old connector to new wire motor harness and still motor not running. I will order new part again for a return trip. ; schdld next appmnt for 6/19 MON PM
We serviced a
JENN-AIR RANGE
Model JGRP548WP02
Near Charlotte, NC 28209
Robert A.
Job Details: 06/14/2023
I installed Th ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28262
Jenn F.
Job Details: 06/14/2023
Observed crack in one of shelves in fresh food section. Order new shelf. ; ordrng 1 WPW10709163 (Shelf)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Ware, MA 01082
Chris B.
Job Details: 06/14/2023
Complaint that the units lid is broken. Quoted parts and labor. Customer will not get the unit fixed because of the price. Mention to the customer that I can waive the trips me into labor within seven days.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28262
Jenn F.
Job Details: 06/14/2023
Water lines were checked and connected correctly however the water valves are labeled incorrectly at the wall. Ran water valve test to verify cold and hot temp. Informed customer that they have their water heater temperature set too high.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Charlotte, NC 28215
Robert A.
Job Details: 06/14/2023
"Cx complaint that the unit is not working in bake mode because of bake element damage. I inspected the unit to confirm the issue. I found thermal damage and a break in the element. The Double line break still works for the broil function, and the surface elements still work fine. The unit needs a new bake element to resolve the issue. I called techline to document the the issue. They gave me an authorization # to cover the parts but not the labor. I left the part (bake element) with Th cx. I did not install the part because labor is not covered.Parts auth #: W17ft21wp1Service ref #: 7736620533; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/14/2023
Unable to find any leaks using bubble testing. Piedmont gas on site at time of service. Showed reading of 750ppm from ALL burners. Not 2000 as previously stated. Took pics of all joints and orifices. Gas co says 750ppm is not enough for bubble detection. Tech does not have gas wand for detection. Customer will need to be referred for second opinion. Took numerous pics of all lines and joints. No cracks or kinks. No leaks found. Documented with tech line. Sr#
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near York, SC 29745
Mitch H.
Job Details: 06/14/2023
"Replaced evaporator fan motor and valve. Tested, fan operating properly and valve actuating. No water from dispenser. Ice maker cycles and fills properly. Found water tube frozen. Advised customer to unplug fridge and open door for a few hours to allow reservoir to thaw. If he still doesnt have water from dispenser then to call back."
We serviced a
WHIRLPOOL RANGE HOOD
Model WVW53UC0LS0
Near York, SC 29745
Mitch H.
Job Details: 06/14/2023
"Replaced blower assembly and control. Turned breaker back on, tested, blower and hood operating and functioning properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Leicester, MA 01524
Angel R.
Job Details: 06/14/2023
"Found some debris blockage in pressure dome, was able to blow it out from the pressure hose and calibrated the unit. Ran diagnostic cycle, tested ok. Water pressure and inlet valve are ok."
We serviced a
MAYTAG DISHWASHER
Model WDT750SAKZ0
Near Charlotte, NC 28216
Jenn F.
Job Details: 06/14/2023
Installed new parts and ran diagnostics. Unit runs and functions as it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Charlotte, NC 28216
Jenn F.
Job Details: 06/14/2023
Unit would not go into defrost mode. Ran test and determined it was the jazz board. Replaced and defrosted all the ice located around and on evaporator coils. ; used 1 WPW10503278 (CNTRL-ELEC) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADT2
Near Springfield, MA 01104
Gary V.
Job Details: 06/14/2023
"Inspected and found door seal dribbling water and unit not properly level, attempted to level unit and replaced door seal, cycled and tested fine.; dspstn on spec-tagged invntry: 1 WPW10524469 GASKET"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/14/2023
"Replaced timer. Tested dryer, timer moving and operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Shrewsbury, MA 01545
Chris B.
Job Details: 06/14/2023
Complaint that the controls and lights wont respond. Found broken door switch. Replaced part and unit running normal.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Shrewsbury, MA 01545
Chris B.
Job Details: 06/14/2023
"Replaced all parts and washer running normal. Need to order the control panel that broke during installation.; ordrng 1 W11112656 (Control Panel), dspstn on spec-tagged invntry: 1 W11393685 GEARCASE"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Longmeadow, MA 01106
Gary V.
Job Details: 06/14/2023
"Older son number 413-507-1173. Inspected and found multiple faults, pressure system, main control fault, lid lock fault, hmi fault, suds fault, off balance fault. Main acu not recognizing lid lock closed, cleared faults and unit ran properly, checked air dome and pressure hose, tested fine. Ordering main acu and lid lock and will call when part becomes available.; ordrng 1 W11614514 (Main acu) and 1 W11394572 (Lid latch)"