Service History 200 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Charlotte, NC 28205

Jeff L.

Job Details: 01/02/2024

The UI doesnt always allow you to make certain selections and the start button doesnt always work. Rescheduled for Part# W11591400; ordrng 1 W11591400 (UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUI95X15HZ

Near Charlotte, NC 28207

Jeff L.

Job Details: 01/02/2024

Replace parts ordered found receptacle behind icemaker week advise customer to get new receptacle or plug into the receptacle underneath sink unit Ranchetta OK.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Charlotte, NC 28217

Jeff L.

Job Details: 01/02/2024

5306 Acadia heights drive28217There is no power coming thru the unit the UI isnt lighting up and the unit has proper power from the wall. Ordering g 2 parts for repair. Rescheduled for 1-10-24;pmPart#W11325580Part#W11549931; ordrng 1 W11325580 (Control panel) and 1 W11549931 (ACU)

We serviced a

IKEA MICROWAVE

Model IMH205FS-2

Near South Hadley, MA 01075

Chris B.

Job Details: 01/02/2024

"Customer needs to contact customer service to get proof of purchase, delivery date and model #. Customer asked if I could wait while she calls IKEA or Whirlpool. IKEA could send proof so customer will have Whirlpool send correct ticket showing that Whirlpool is the paying party and not customer. Will need to reschedule while its all fixed up to be able to return. Please follow up with customer to come out with the update ticket to return because customer mentioned that they dont have to pay for trip fee nor repairs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Chicopee, MA 01013

Chris B.

Job Details: 01/02/2024

Complaint that the unit is leaking water from the top of the ff section. Found bad water valve and screws missing from the door. Quoted parts and labor. Will order parts for a return visit please call customer at 413-374-0337 before arrival Gabriel.; ordrng 1 W11482383 (Water Valve) and 1 W11126052 (Screw) and 3 WP67006380 (Screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB05

Near Charlotte, NC 28262

Robert A.

Job Details: 01/02/2024

Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the compressor and fans work fine. The compressor high side tubing is not hot at all. I smell refrigerant in the FC. The unit needs a new compressor and evap to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11370574 (Compressor) and 1 W11578004 (Evap) and 1 W11504419 (Coupler) and 1 W11504449 (Coupler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Windsor, CT 06095

Gary V.

Job Details: 01/02/2024

"Inspected and found f8e4 fault, found water in leak pan, cleared out water and fault code and cycled, didnt detect any additional leaks. Tested fine."

We serviced a

MAYTAG DRYER

Model DLG5500AWW

Near Springfield, MA 01109

Roger R.

Job Details: 01/02/2024

Found restricted vent causing poor drying. Recommended having vent cleared.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28270

Jeff L.

Job Details: 01/02/2024

Found safety thermostat trip also customer had vent unhooked from exterior vent due to the exterior vent being extremely clogged up it goes up and turns and then goes out advise customer to have a professional dryer vent company to clean the venting out good or this will continue to happen and could cause house fire In wall.Reset safety thermostat Call complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Burlington, CT 06013

Chuck M.

Job Details: 01/02/2024

Found incorrect voltage from power supply. L1 has no voltage to neutral. L2 has 243V to neutral. Electrical issue.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW2

Near Stafford, CT 06076

Gary V.

Job Details: 01/02/2024

"Inspected and found drain pump wire terminal came loose at connector, reinserted and cycled, tested fine."

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ5

Near Hebron, CT 06248

Jeremy B.

Job Details: 01/02/2024

Customers concern is when using rack and one stage cooking there is a spark. Tested explained that the rack is only used for two stage cooling all checks ok.

We serviced a

LG WASHER

Model WT7300CW

Near West Springfield, MA 01089

Mike K.

Job Details: 01/02/2024

"Put unit into spin only cycle and unit drains and spins fine. Is raised off floor and not level, wobbly base.Found a position wher steady and completed full speed spin fine.Started normal cycle and filled and went into wash cycle fine. Drained and spun out fine, showed cs unit spinning at full speed and suggested getting level unit. Explained off balance loads will keep it from spinning out and being unlevel makes unbalanced loads worse."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Springfield, MA 01119

Roger R.

Job Details: 01/02/2024

Upon arrival I started a 1 hour cycle and it filed and started washing properly. Found wash arms clogged with food debris. Cleared both spray arms and wash action much better now. Recommend scraping dishes better and occasionally running a clean cycle.

We serviced a

SAMSUNG WASHER

Model WA50R5200A

Near Springfield, MA 01109

Roger R.

Job Details: 01/02/2024

Installed new drain pump and tested. All checks ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near South Windsor, CT 06074

Gary V.

Job Details: 01/02/2024

"Inspected and found multiple problems, insufficient compressor causing poor cooling, display board and wire broken, quoted and they will call."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Springfield, MA 01104

Roger R.

Job Details: 01/02/2024

Unit checks okay at this time. No error codes and all functions properly.

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Westfield, MA 01085

Mike K.

Job Details: 01/02/2024

"Spots in cook top on left front burner. Nothing on surface of glass but looks to have discolored finish. Would not scrape off, razor blade did nothing.Says spots appeared after using it two times, said was delivered 12/11/23, but does not have proof.Cs called the store she purchased from and had invoice emailed to her. Under 30 day cosmetic; ordrng 1 W11051485 (Cook top)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM00

Near Longmeadow, MA 01106

Mike K.

Job Details: 01/02/2024

"Replaced evap and pulled into vacuum held fine for 10 minutes. Charged with 4.8oz r134a. Running unit, return line not getting hot, found evap with no frost. Low side was pulling almost -30 and high side ice 200. Restriction. Found cap tube at evap was restricted, cut out and redid, pulled vacuum and held. Charged with 4.8iz r134a. Return getting hit, evap forming frost."

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near Westfield, MA 01085

Mike K.

Job Details: 01/02/2024

"Unit not tumbling. 240vac at outlet and terminal.ran timed cycle and heater is on, but motor is not. Can hear relay click but found no power from control.Quoted for control/labor. Accepted. Collected for labor/part via cc.; ordrng 1 W11537223 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WED5620HW1

Near Chicopee, MA 01020

Chris B.

Job Details: 01/02/2024

Complaint that the unit is not powering up. Quoted parts and labor. Customer will review price with the establishment and will call office when they decide to service the unit. Collected trip fee.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Springfield, MA 01118

Roger R.

Job Details: 01/02/2024

Unit working properly at this time. No work needed heating ok

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Springfield, MA 01109

Roger R.

Job Details: 01/02/2024

Found no issues at this time. All checks properly.

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near East Longmeadow, MA 01028

Roger R.

Job Details: 01/02/2024

Found unit noisy in spin cycle. Bearings bad during spin cycle will need a new gearcase. Will order and return to install. ; ordrng 1 W11455453 ()

We serviced a

WHIRLPOOL DRYER

Model LER7646A02

Near Longmeadow, MA 01106

Roger R.

Job Details: 01/02/2024

Found failed thermal fuse. Quoted 59.99 for thermal fuse and $199 labor rate. ; used 1 279816 (THERMAL KIT) from stock

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Meriden, CT 06450

Jeremy B.

Job Details: 01/02/2024

Knob broken off times stem damaged. Replaced timer and knob all checks ok.

We serviced a

BOSCH DISHWASHER

Model SHP65T55UC07

Near Durham, CT 06422

Jeremy B.

Job Details: 01/02/2024

Dishwasher not starting nor draining. Found door latch sticking was able to get working but needs new door kit. ; rqstng P&A on 1 630784 (Door latch kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Middletown, CT 06457

Jeremy B.

Job Details: 01/02/2024

Installed new motor manifold and wash arm all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS00

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 01/02/2024

Ice maker randomly stops working and making abnormal noise and dripping in ice bucket. Dispenser flap getting stuck. Needs. We separator and icemaker.. ; rqstng P&A on 1 W11204892 (Separator) and 1 W10908391 (Icemaker)

We serviced a

WHIRLPOOL COOKTOP

Model WFE505W0JS3

Near Gastonia, NC 28052

Ryan S.

Job Details: 01/02/2024

Returned to install new cooktop. Installed and let customer look over glass top . Verified proper operation.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFN2823AS3

Near Bristol, CT 06010

Mike K.

Job Details: 12/29/2023

"Unit looks to be un level and could be cause of mullion not catching and doors uneven. Not much adjustment in feet. Replaced hinge and is the same. Is a screw for hiefth adjustment other then feet, raised left side far as it would go and right low as it would go, alignment is better just barely missing catch. Replaced mullion strip and secured as high as it would go, just catches when closing, doesnt when opening. Right side is not on floor, cabinets too tight to allow it to adjust. Grabbed onto top right of unit and pulled down, budged just enough to start catching properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Charlotte, NC 28211

Jeff L.

Job Details: 12/29/2023

Replaced parts ordered the machine starting working fine then the board starting sending continues power down to pump advised customer to give it a couple of hours and if control dont reset we will need another control.

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Worcester, MA 01603

Amanda R.

Job Details: 12/29/2023

Throwing F1e0 error control infested with cockroaches

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM02

Near Manchester, CT 06042

Jeremy B.

Job Details: 12/29/2023

Installed new valve and purged a gallon out all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near New Britain, CT 06053

Chuck M.

Job Details: 12/29/2023

Customer complaint is that dryer timer and knob was difficult to turn and knob broke off. Confirmed and replaced timer and knob. Tested and showed customer it works.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near West Hartford, CT 06110

Chuck M.

Job Details: 12/29/2023

Installed wash motor and tested. Showed customer it works.

We serviced a

KENMORE WASHER

Model ="110.28102310"

Near Westfield, MA 01085

Chris B.

Job Details: 12/29/2023

Complaint that the unit is leaking water from the bottom back. Found top all rusted out and bad suspension and bad transmission. Customer decided not to work on the unit due to one of the parts not available. Collected trip fee.

We serviced a

ELECTROLUX REFRIGERATOR

Model DGHF2360PF4A

Near Southampton, MA 01073

Chris B.

Job Details: 12/29/2023

Complaint that the IM is not working. Found bad filter housing not holding filter in place. Quoted parts and labor. Will order parts for a return visit. ; ordrng 1 242009602 (Filer Base) and 1 241983816 (Housing) and 1 241998303 (Filter Mount)

We serviced a

KITCHEN AID WALL OVEN

Model KEBS109BSS00

Near West Hartford, CT 06107

Chuck M.

Job Details: 12/29/2023

Installed thermal fuse and tested. Oven is working properly. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML

We serviced a

WHIRLPOOL DRYER

Model WCD5090JW0

Near Hartford, CT 06112

Chuck M.

Job Details: 12/29/2023

Installed control boards and console. Tested and dryer is not working. Inspected and found neutral wire at terminal block to CN2 on control is cut and missing. Took pics. Ordered terminal block complete and line harness. ; ordrng 1 W11517011 (Terminal Block Assembly complete) and 1 W11519730 (Line Harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Holyoke, MA 01040

Chris B.

Job Details: 12/29/2023

"Complaint that the unit is not draining properly. Found dishwasher not leveled correctly and customer will have the plumber fix this issue. No issues found with the unit, ran diagnostic test and all working properly."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Holyoke, MA 01040

Chris B.

Job Details: 12/29/2023

After replacing control board unit was getting voltage to DSI board but found bad safety gas valve. Quoted parts and labor. ; ordrng 1 W11449506 (Gas Safety Valve)

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA

Near Norton, MA 02766

Aimee Z.

Job Details: 12/29/2023

"Found the tub leaking right side, needs new tub the pop rivets that hold gasket in failed . Cant re install gasket. Causing to leak right side.Also shuts off randomly power at block 110Need control and touch padScreen blacks out atop mid cycle.Needs extra time; ordrng 1 DD82-01759A (Tub assy) and 1 DD82-01337B (Contrl) and 1 DD82-01338B (Ui)"

We serviced a

KITCHEN AID DISHWASHER

Model KUDS301XWH9

Near Wrentham, MA 02093

Aimee Z.

Job Details: 12/29/2023

"Found the rack stabilizers 4 where out,Re installed. Customer also had price on the adjuster on side wasnt installed correctly Working as intended ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER"

We serviced a

FRIGIDAIRE MICROWAVE

Model FGMV175QFA

Near Wrentham, MA 02093

Aimee Z.

Job Details: 12/29/2023

Tested outlet polarized and groundedWhen start trips breakerchecked door switch there good and fuse open.Theres a short to ground would need to come down to test further. Explained 169. Second manCease

We serviced a

KITCHENAID WALL OVEN

Model KEBS207SSS04

Near Norfolk, MA 02056

Aimee Z.

Job Details: 12/29/2023

"Removed broken element in top oven, tested complete"

We serviced a

FRIGIDAIRE RANGE

Model PLES389DCC

Near Wrentham, MA 02093

Aimee Z.

Job Details: 12/29/2023

Front left burner needs a switch infi and light switch with bulb; ordrng 1 318191023 (Front left infi) and 1 318089916 (Light switch) and 1 316538904 (Light bulb)

We serviced a

LG REFRIGERATOR

Model LSXC22486D

Near Enfield, CT 06082

Mike K.

Job Details: 12/29/2023

"Unit pulled out by customer on arrival.Unit not cooling, compressor/fans running. No frost pattern on evap. Quoted for compressor/evaporator and labor. Denied. Collected for service call only."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Charlotte, NC 28208

Ryan S.

Job Details: 12/29/2023

"Customer complained unit was not cooling. Upon arrival found unit was warm, no frost pattern at all on either evap, ran service test 40 and on section 3 Compressor didnt start. Compressor was getting power but no start. Ordering new compressor and process valve. Informed customer office will call when part comes in. ; ordrng 1 W11592009 (Compressor.) and 1 W11506635 (Process tube), rqstng P&A on 1 2xtimframe (2xtimeframe)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH53521HZ06

Near Mint Hill, NC 28227

Jeff L.

Job Details: 12/29/2023

Found microwave completely dead. Checked fuse and filter board both need to be replaced. Customer reschedule for 1-5-23 pm (please call customer 30 prior to meeting dad is gonna come)Part#W10138793Part#WPW10531156; ordrng 1 W10138793 (Fuse) and 1 WPW10531156 (Noise filter board)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269DRM01

Near Chicopee, MA 01020

Chris B.

Job Details: 12/29/2023

Complaint that the ice maker is not working properly. Found bad IM and water valve is too low of a flow. Customer will need to think it over. Collected trip fee. Customer has 7 days to waive trip fee into labor. Collected trip fee.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model frt17g5csbo

Near Chicopee, MA 01020

Chris B.

Job Details: 12/29/2023

Complaint that the unit is frosting up in the freezer side. Found freezer plastic wall on the bottom of the cabinet cracked and causing all the issues with the cooling. Part cannot be serviced. Collected trip fee.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near South Windsor, CT 06074

Mike K.

Job Details: 12/29/2023

"Unit under 1yr wp warranty per service bench. Complaint of unit not drying well. Ran and unit not heating, checked voltage at terminal and only getting replaced by by one leg of voltage, same at plug. Rest breaker and getting 240vac, tested dryer and heating properly, airflow is good."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Windsor, CT 06095

Mike K.

Job Details: 12/29/2023

"Replaced control, encode, harness and u/i panel. Ran normal cycle through sensing into wash. Cancelled and drained fine. Ran drain and spin and spun out properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near East Hartford, CT 06108

Jeremy B.

Job Details: 12/29/2023

Arrived and customer said they have a extended contract. Will call there warranty company.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF606ESS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 12/29/2023

Installed new parts set to recommended settings please allow 24hrs for ice production. ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Belmont, NC 28012

Ryan S.

Job Details: 12/29/2023

Came to replace parts ordered. Installed Ui panel and tub seal. Verified proper fit and operation.

We serviced a

MAYTAG WASHER

Model MVWB855DC4

Near Belmont, NC 28012

Ryan S.

Job Details: 12/29/2023

"Customer complained of loud noise when spinning, sounds like train. Foudn gearcase making noise, also found Washplate stuck on so ordering gearcase, informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10902814 (Washplate) and 1 2xtimeframe (2xtimframe)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Charlotte, NC 28214

Robert A.

Job Details: 12/29/2023

Cx complaint that the LF element is not heating. I inspected the unit to confirm the complaint. I found the switch is sending 245v to the element but its not glowing. The unit needs a new LF element to resolve the issue. The other elements work fine with no issues. Im ordering the part for the return visit.; ordrng 1 W11517959 (LF element)

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0MS0

Near Mount Holly, NC 28120

Robert A.

Job Details: 12/29/2023

"Cx complaint that the units burner head flames are too high and the oven temp seems incorrect. I inspected the unit to confirm the complaint. I found the flame heights needed to be adjusted for a more appropriate low setting. I adjusted the flame heights. I preheated the oven to 380 degrees, it reached the temp with no problem. The cx had foil covering the lower rack which can compromise cook performance. The unit is working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model GCI3061XB01

Near Denver, NC 28037

Ryan S.

Job Details: 12/29/2023

"Customer complained that when turning on left rear burner on Boost, heard a pop and unit cut off and wont cut back on. Opened unit up and saw thermal ,marks on surface plate and module. Ordering module, Ui board, and left rear surface burner. Informed customer office will call when parts come in. ; ordrng 1 W10857230 (Cooktop module) and 1 WPW10396615 (Ui) and 1 WPW10328391 (LR surface burner)"

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Denver, NC 28037

Ryan S.

Job Details: 12/29/2023

"Customer complaint cuts off during any cycle, said it will cut off on sensing cycles and timed dry, even says drying whip its not running, found no error codes and proper voltage. Checked air flow and airflow was not great but and passed test but it took a couple runs to pass test, informed customer to get vent checked. Unhooked unit and still Found Motor cutting off , ordering motor and blower wheel. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel), used 1 W11224254 (Vent test kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Gastonia, NC 28056

Ryan S.

Job Details: 12/29/2023

"Retuned to install valve, went to office to pick up valve due to part not being ordered. Not putting on part list due to part being used on last ticket. Ran water and ice maker no leaks detected. Verified proper operation."

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Marshville, NC 28103

Jonathan J.

Job Details: 12/29/2023

"Two point dryer will not operate for more than a minute. I found incorrect voltages getting to dryer at terminal block. I corrected voltage issue at terminal block. Customer has proper voltage at power receptacle. Everything is now working properly dryer is working properly. Washer is working properly no error, codes and diagnostics menu on washing machine."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Marshville, NC 28103

Jonathan J.

Job Details: 12/29/2023

Replaced all previously ordered parts tested operations verified. All fans are working on the new evaporator cover. No additional issues found all lights are working.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Marshville, NC 28103

Jonathan J.

Job Details: 12/29/2023

I replaced latch assembly tested operations. Ran a computer calibration cycle. No additional issues found everything is now working fine

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Matthews, NC 28104

Jonathan J.

Job Details: 12/29/2023

"Complaint refrigerator, making loud, rattling noise whenever doors are opened. I found rattling noise is due to the damper control motor becoming noisy. I replaced damper control, tested operations. Everything is now operating quietly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMMF5930PZ00

Near Worcester, MA 01606

Amanda R.

Job Details: 12/29/2023

Tech was assigned as a helper; snapped 2 QuickPics

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Worcester, MA 01603

Amanda R.

Job Details: 12/29/2023

Allen wrench in dryer vent making noise removed tested sounds normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Southbridge, MA 01550

Amanda R.

Job Details: 12/29/2023

Customer dosent live at this address they live at 13 willow st in ware ma needs to call whirlpool to update info and get re dispatched

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Sturbridge, MA 01566

Amanda R.

Job Details: 12/29/2023

Detergent door and rinse aid not dispensing Replaced dispenser if calls back would need new control

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Southbridge, MA 01550

Amanda R.

Job Details: 12/29/2023

Replaced compressor vacuumed system recharged with 48g of r600a set temps at recommenced ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bloomfield, CT 06002

Chuck M.

Job Details: 12/29/2023

Customer complaint is that washer is very noisy in power wash. Ran diagnostics and could not find any abnormal noise. Customer stated that washer gets much louder. Inspected underneath and found gear oil in rotor. Ordered gear case. Will contact customer to schedule. ; ordrng 1 W11449841 (Gear Case) and 2 ExtraTimeSlots (Extra Time Slots)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Southbridge, MA 01550

Amanda R.

Job Details: 12/29/2023

"Replaced compressor and relay vacuumed system recharged with 48g of r600a set temps at recommenced ; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 R600A (R600A 14.8 OZ) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Canton, CT 06019

Chuck M.

Job Details: 12/29/2023

Installed ice maker and reset unit. Advised customer to allow time for ice production.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Farmington, CT 06085

Chuck M.

Job Details: 12/29/2023

Customer complaint is that dishwasher rack would not go in or pull out. Inspected and found right side adjuster wheel was not in the track. Corrected and showed customer it works.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near New Britain, CT 06053

Chuck M.

Job Details: 12/29/2023

Called customer to eta. Customer said appointment was canceled due to issue being the circuit breaker being off.

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS02

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 12/29/2023

Console keeps beeping and giving communication error. Checked connections they are secure will order and replace console and control. ; rqstng P&A on 1 W11294388 (Control) and 1 W11396218 (Console)

We serviced a

LG REFRIGERATOR

Model LSXS26326S

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 12/29/2023

Both sections not cooling. Found compressor and fans running. Very weak frost pattern. Needs sealed system work. Compressor still under warranty. Will buy new or call manufacture.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW4

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 12/29/2023

Washer not agitating or spinning. Inspected underneath and found belt damaged and cam very loose. Pulley on motor damaged. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Clutch) and 1 WPW10006384 (Belt) and 1 W11283592 (Motor) and 1 W11481722 (Actuator)

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFE01

Near Charlotte, NC 28270

Jonathan J.

Job Details: 12/29/2023

I found restriction in both ends of the capillary tube one at the filter dryer. Also one at the evaporator. Also found leak coming from suction tube going into liner off of compressor repaired also found compressor was locked up replaced also replaced evaporator core pressure tested with nitrogen to 125 psi nitrogen held without leaking for 20 minutes. No additional issues found I charge the system up with refrigerant everything is working properly as of right now. Unit producing a full frost pattern going all the way across the evaporator

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Charlotte, NC 28277

Jonathan J.

Job Details: 12/29/2023

Complaint dishwasher filling with water just fine but will not operate. I found two issues first one as their motor. Sump assembly is locked up. Second is diagnostics keep shutting itself down control board issues third issue is starting to rust outer panel. Vent leaks when doors opened. Customer declined repairs today is going to look at replacement options per customer. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

FRIGIDAIRE REFRIGERATOR

Model Prmc2285af

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/29/2023

Complaint unit not making ice again. Never made ice. I found Phil tube. Had frozen up Rost fill tube. Also found water had been leaking behind refrigerator. Overflow pan coming from icemaker evaporator dedicated have been filling up finecycled icemaker through diagnostics fill tube is now working properly. Icemaker is cycling fine as well. No additional issues found. if filter frees up again for any additional are occurring unit stops making ice again may need to replace main control and fill tube assembly.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Chicopee, MA 01020

Chris B.

Job Details: 12/29/2023

Complaint that the unit is making loud noises while tumbling. Found bad shafts and wheels. Found bad feet support and tensioner. ; ordrng 2 W11229607 (Nut)s and 1 WPW10359269 (Shaft Right) and 1 WPW10359270 (Shaft Left) and 4 49621 (Leveling Legs)s and 2 349241T (Wheels)s and 1 341241 (Belt) and 1 WP691366 (Tensioner)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Ware, MA 01082

Chris B.

Job Details: 12/29/2023

Replaced part and unit running normal. No leaks detected. Mentioned to the customer to keep an eye on the bottom for any visual water drops.

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFE01

Near Charlotte, NC 28270

Jeff L.

Job Details: 12/29/2023

"Job complete; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W10898074 COUP LOKPREP SEALANT , 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 3 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Charlotte, NC 28215

Jeff L.

Job Details: 12/29/2023

Replaced both parts ordered by previous tech unit ran and checked okCall complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Charlotte, NC 28270

Jeff L.

Job Details: 12/29/2023

Replaced evaporator cover also found small leak at the filter housing secured waterline unit ran and checked okCall complete

We serviced a

GENERAL ELECTRIC HOME COOKING - E

Model JBS86SP4SS

Near Franklin, MA 02038

Aimee Z.

Job Details: 12/29/2023

Installed new right burner and switch with fan .Tested complete

We serviced a

KITCHEN AID WALL OVEN

Model KEBS208SSS02FOUND 2

Near Franklin, MA 02038

Aimee Z.

Job Details: 12/29/2023

Found the 2 top lights out top ovenI pre heated lower oven no smell heating fineNeeds 2 bulbs; ordrng 2 Wpw10169757 (Lights bulbs)s

We serviced a

GE DRYER

Model PTD60EBSR1WS

Near Norfolk, MA 02056

Aimee Z.

Job Details: 12/29/2023

"Found the breaker tripped, reset and tested"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Charlotte, NC 28216

Robert A.

Job Details: 12/29/2023

Cx complaint that the unit is making a loud rumble when the water is dispensed. I inspected the unit to confirm the complaint. The noise is coming from the water filter head. I removed the filter and found water leaking from the water filter head. When I put the filter back in place the noise does not return until a few attempts of dispensing water. The unit needs a new water filter head to resolve the issue. The cx said the noise started after they moved the unit from their previous house. The issue mostly likely appeared from the transit of the unit. I collected the payment in full by check. I scheduled the appt for next Thursday 1/4/24.; ordrng 1 W11346623 (Water filter head)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Charlotte, NC 28216

Robert A.

Job Details: 12/29/2023

"Cx complaint that the unit is making a weird noise when the cycles starts. I inspected the unit to confirm the complaint. I checked the blower wheel, there was nothing caught in the blower wheel area. I checked the motor and found it was mounted crooked. I corrected the motor position and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Charlotte, NC 28212

Robert A.

Job Details: 12/29/2023

"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the wall outlet does not have steady incoming voltage. When I wiggled the wall outlet it worked fine. The unit heats, tumbles and has good airflow. However when I moved the outlet position power was lost and the outlet sparked. The unit is fine the outlet need an electrician to repair the outlet connection."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Charlotte, NC 28215

Robert A.

Job Details: 12/29/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Charlotte, NC 28277

Robert A.

Job Details: 12/29/2023

Cx complaint that water is leaking from the RC roof again. I inspected the unit to confirm the complaint. I found the water coming from the main valve of the dual valve. Meaning water leak when supplying water for ice and water. I tried to removed the current valve but the tubing from the reservoir would not release. The unit needs a new reservoir as well to install the new water valve. I left the part with the cx. Im ordering a new valve for the return visit.; ordrng 1 W11482382 (Reservior) and 3 8567668 (Ties)s

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 12/29/2023

"Customer complained unit timer not turning. Found faulty timer. Replaced timer and knob from pre id ts. Ran unit, timer working properly and unit heating and tumbling. Unit working as designed. Showed customer unit running and timer function properly."

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 12/29/2023

Installed new clutch and slider. Ran self test and then calibration. Started normal cycle all checks ok. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Charlotte, NC 28262

Robert A.

Job Details: 12/29/2023

"Cx complaint that the units clock time is running fast and there have been power loss issues again. I inspected the unit to confirm the complaint. I found no error codes and tested the heat functions, both worked fine. The clock is off by about 5 minutes. I called WP Techline to document the issues.Electric currents run at 60 hz in North America, when the hertz fluctuate and so does the time. Wi-Fi prevents this issues. Checking or replacing the breaker as well as connecting to Wi-Fi for potential software updates concerning the power loss is preferred before replacing any parts. The unit is working as designed.Sr7738123766"

We serviced a

GLADIATOR COMPACTOR

Model GACP15XXMG4

Near Agawam, MA 01001

Roger R.

Job Details: 12/29/2023

"Found knob broken inside start switch. Replaced and checked, all ok"

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