Service History 20 - Advantage Appliance Repair

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/15/2023

Replaced part unit ran and checked ok job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ksss36fkx01

Near Auburn, MA 01501

Gary V.

Job Details: 08/15/2023

"Installed new compressor and checked for leaks, and found none. Recharged system and cycled back on, frost pattern and started cooling. Please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Putnam, CT 06260

Amanda R.

Job Details: 08/15/2023

"Lid lock solenoid bad and capacitor leaking oil replaced both parts tested operation normal ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W11307244 (DOOR LOCK), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near South Hadley, MA 01075

Mike K.

Job Details: 08/15/2023

"Office needed break down of payment. $122.03 for icemaker, $60 addition labor for payment of $189.67 that was received on prior visit."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Worcester, MA 01605

Gary V.

Job Details: 08/15/2023

Installed clamp and tested fine.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Worcester, MA 01602

Gary V.

Job Details: 08/15/2023

"Installed new drain pump, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Worcester, MA 01606

Gary V.

Job Details: 08/15/2023

"Inspected and found ff evaporator and fan motor packed in ice, ff evap no longer defrosting, needs ff fan w/thermistor and main acu replaced, will order parts and return. Unit will be thawed out for return trip.; ordrng 1 WPW10675033 (Main acu) and 1 W11087438 (Ff evap fan w/thermistor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Holden, MA 01520

Gary V.

Job Details: 08/15/2023

"Inspected and found controls not responding properly, and unit stuck in delayed wash cycled, reset controls and cycled thru test mode and tested fine now."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near West Springfield, MA 01089

Roger R.

Job Details: 08/15/2023

"Found unit has a fountain door that is not closing all the way. This is causing frost and ice at top of ice chute and on ice bin. Recommend replacing fountain assembly Will order and return to install; ordrng 1 W11423781 (Assy, fountian)"

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Agawam, MA 01001

Roger R.

Job Details: 08/15/2023

"Found unit with error code for communication error for ui to main control. Checked control seems okay and all function of self test working. Recommend replacing UI panel again. Less than 1 year under P&L warranty ; ordrng 1 W10911042 (Panel, UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Agawam, MA 01001

Roger R.

Job Details: 08/15/2023

Installed new evaporator fan motor and condenser fan blade. Both checks okay.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MQJ

Near East Windsor, CT 06088

Roger R.

Job Details: 08/15/2023

Found unit not defrosting due to a failed control. Heater and limiter both goods found control is NLA from MFG. charged trip charge plus tax

We serviced a

MAYTAG DRYER

Model MGDC555DW1

Near East Windsor, CT 06088

Roger R.

Job Details: 08/15/2023

"Found unit noisy during tumble. Also complaint of no heat. Found vent restricted causing short cycling of heat. Recommend having vent addressed and quoted 89.99 for kit and $199 labor charge. ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT , used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Charlotte, NC 28269

Robert A.

Job Details: 08/15/2023

Cx complaint that the units FC is building heavy ice. I inspected the unit to confirm the complaint. I found the right side has the heavy ice. The door is not closing fully. The tracks needs to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 2 W11265130 (Rail slides)s and 1 WPW10284682 (Left side adapter) and 1 WPW10284683 (Right side adapter)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Huntersville, NC 28078

Mark C.

Job Details: 08/15/2023

"Unit is leaking from the vent duct due to the mechanism opening prematurely. ; ordrng 1 W11545539 (Seal) and 1 W11414073 (Vent), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Berlin, CT 06037

Jimmy R.

Job Details: 08/15/2023

"Checked over unit and found fridge leaking water and building ice on bottom of cabinet, checked for leaking water and found fridge evap drain clogged up over flowing with water and freezing. Removed ice and drain found drain line clogged solid causing water issue, removed clog and ran water threw drain. Unit is now draining and all operations now working to specs"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Meriden, CT 06450

Jimmy R.

Job Details: 08/15/2023

"Ran washer and found when filling unit would leak water from under cntrl panel on dispenser side when unit is filling, removed top and checked for leaking wile unit filled and found water over flowing and getting into panel, found dispenser not installed into housing correctly and when filling water would over flow and leak, removed dispenser assembly and reinstalled correctly ran wash cycle several times ran extra rinse several times and unit is now dry and no more leaking. Checked all other operations and unit is now working to factory specs"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near Ware, MA 01082

Chris B.

Job Details: 08/15/2023

Complaint that the unit is not working properly. Found bad control panel. Voltage to the terminal is installed properly. Good 244v touch panel not turning on. Replaced part and unit running normal. Tested all the cycles and all good. ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Windham, CT 06280

Amanda R.

Job Details: 08/15/2023

Run capacitor leaking oil needs to be replaced ; ordrng 1 W11395618 (Capacitor)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Huntersville, NC 28078

Robert A.

Job Details: 08/15/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Charlotte, NC 28216

Robert A.

Job Details: 08/15/2023

"Cx complaint that the unit randomly loses power and builds ice in the FC. I inspected the unit to confirm the complaint. The unit has decent temps in each area. I checked the door seal to make sure no warm air is entering the unit. I noticed the evap fan is not running. The fan is getting 29v at the red fan wire to ground but 0v across Th red and white ran wires. I checked the fan voltage from the control (p8 5&6), I got 0v. The control is getting 121v. The FC door switch works fine. Im ordering a new control and harness just in case.; ordrng 1 W11661931 (Evap fan motor & harness) and 1 W11556912 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Charlotte, NC 28216

Robert A.

Job Details: 08/15/2023

"Cx complaint that the unit was not cooling. I inspected the unit to confirm the complaint. I found the unit is somewhat cooling, but the evap fan is not running. I removed the evap cover to make sure everything looks good. I adjusted the evap thermistor position to rest on the black insulate sleeve to prevent the thermistor from shorting causing defrost issues. I plugged in the unit and noticed the compressor was not running, I replaced the start device and the compressor began to run. The evap fan is receiving 121v but its not running. The unit needs a new control board and evap fan motor to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11546690 (Control board), used 1 W11547180 (Start relay), and 1 WP2315549 (EVAP MOTOR) from stock"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL02

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/15/2023

Found clip that holds burner up to top of microwave broke and needs to be replaced.Part#W10909479Customer will be home after 9; ordrng 2 W10909479 (Clip) and 2 2xframe (2xframe)s

We serviced a

WHIRLPOOL DISHWASHER

Model KdFM404KPS0

Near Prospect, CT 06712

Jimmy R.

Job Details: 08/15/2023

"Tested unit and found machine full of water and shutting down with error F9e1 long drain, canceled out unit and found no water draining out. Checked drain pump and found just humming not pumping, removed drain and found plastic piece caught in drain impeller blocking it from moving, removed plastic piece and unit started to drain and operate normally. Ran wash cycle and all operations now working to proper specs"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ware, MA 01082

Chris B.

Job Details: 08/15/2023

"Complaint that the unit will not start a wash cycle. Found error codes F7E1 F9E1 F10E2 found proper ohm on vent bad wash pump and special replacement of heating element, will order parts for a return visit.; rqstng P&A on 1 W11416362 (Wash Pump) and 1 W11545764 (Float Switch) and 1 KDTM404KPS (Control Board) and 1 W11537778 (Heating Element)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Huntersville, NC 28078

Mark C.

Job Details: 08/15/2023

Unit has a torn refrigerator gasket allowing air intrusion into the fresh food.; ordrng 2 W10830046 (Gasket)s

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Newington, CT 06111

Jeremy B.

Job Details: 08/15/2023

Washer shook hard during high speed spin. The suspension rods are damaged and tub ring damaged. Found drain hose kinked. Needs new basket and gearcase. ; ordrng 1 W11454372 (Gearcase) and 1 W11550886 (Tub ring) and 1 W11172199 (Basket) and 1 W11217817 (Suspension) and 1 W11244231 (Drain hose) and 1 Xtratime (Xtra time) and 1 W11397111 (Wash plate)

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Westhampton, MA 01027

Mike K.

Job Details: 08/15/2023

"Weak igniter. Cs says we replaced last year, but nothing in notes. Quoted for igniter/labor. Explained our new 1yr part/labor warranty.Accepted. Replaced igniter and tested on bake set for 350, preheated fine.; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS5

Near Easthampton, MA 01027

Mike K.

Job Details: 08/15/2023

Replaced wave guide and painted over scratch in liner. Cs to monitor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Ellington, CT 06029

Roger R.

Job Details: 08/15/2023

Installed new UI board and main board. Reset unit to recommended setting ALLOW 24 hours for temperature to return to normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY011

Near Charlotte, NC 28216

Robert A.

Job Details: 08/15/2023

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the evap fan making ice from scraping ice. I removed the evap cover and found the evap covered in ice. I removed the ice and tested the defrost heater. I ran test 101, the heater activated with no problem. The unit needs a new evap fan harness and dispenser control to resolve the defrost issue. The cx will decide if they want to go through with the repair. I collected the service call fee by CC.; ordrng 1 W10850438 (Evap harness) and 1 W10740218 (Dispenser control)"

We serviced a

KENMORE DRYER

Model 110.70022011

Near Northampton, MA 01062

Mike K.

Job Details: 08/15/2023

Cleared obstruction from blower wheel and running smoothly. Heating cycling properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS07

Near South Hadley, MA 01075

Mike K.

Job Details: 08/15/2023

"Unit had build up of ice in n freezer from clogged drain. Quoted for steaming clear obstruction and removing ice build up. Approved.Repair warrantied for 12 months, no parts needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ksss36fkx01

Near Auburn, MA 01501

Angel R.

Job Details: 08/15/2023

Installed new compressor and filled up sealed system. Checked and unit is cooling down.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Worcester, MA 01604

Angel R.

Job Details: 08/15/2023

"Found open ground on outlet for washer, control panel acting erratic shutting off at times. Advised customer to use another outlet. Will order control board. 508-450-5926 Aggy.; rqstng P&A on 1 W11170317 (cntrl-elec)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mooresville, NC 28115

Mark C.

Job Details: 08/15/2023

"Upon arrival customer has not redirected vent as stated on the previous visit. Unit is heat cycling properly. Contacted tech line, Tech line states problem exists due to poor exhaust sr#7737099393"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Mooresville, NC 28115

Mark C.

Job Details: 08/15/2023

Installed new temperature sensor and control box unit is fully operational. Instructed customer to allow 24 hrs for temperature adjustment.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Newton, NC 28658

Ryan S.

Job Details: 08/15/2023

"Customer complained of no cool. Said another company had came out and said it had a bad compressor but never returned. Upon arrival found compressor kicking out, tried start device and unit ran for a little bit but cut out again internally. Tapped line and charged with nitrogen to check for leaks and found leak in evap coil near top in tubing , looks like ice damage possibly. Need evap coil along with pre id compressor and other tubing parts. Informed customer office will call when parts come in to schedule return call. ; rqstng P&A on 1 W11357918 (Evap coil) and 1 W11504448 (Evap couplr 1) and 1 W11506620 (Evap coupler 2) and 1 W11506635 (Process tube) and 1 876765 (Tube kit) and 1 2xtimeframe (2xtimeframe)"

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near East Longmeadow, MA 01028

Chris B.

Job Details: 08/15/2023

Found the lower boot clogged and cleaned it out. Ran two diagnostic cycles and a quick wash cycle and all tested normal. Mentioned to the customer to keep an eye on the pockets for any loose change and Knick knacks before starting a cycle. No broken parts or issues present. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near East Longmeadow, MA 01028

Chris B.

Job Details: 08/15/2023

"Complaint that the unit fan would not turn off and door not holding in place. Customer did a hard reset. Found exhaust fan, lighting and heating working properly. No error codes present. Door is straight and ran a couple of quick cycles testing the door switches and all ran good. Found no issues with the microwave."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Charlotte, NC 28216

Robert A.

Job Details: 08/15/2023

"Cx did not answer the door or the phone. I called the office, they called as well and got no answer. I did not diagnose the unit.; O-emld tckt"

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Southwick, MA 01077

Mike K.

Job Details: 08/15/2023

"Complaint of unit not spinning out, loud.Error history:F7e6, f7e5, f9e1, f0e2.Ran diagnostic cycle. Unit has a bad bearing/gear case causing noise and increased friction causing unit to stop prematurely. Lower assembly inspection shows gear case has leaked out oil.Quoted for gear case assembly/labor.Paid service call over phone with office, no wifi at location. ref#402137264"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Southwick, MA 01077

Mike K.

Job Details: 08/15/2023

"Unit under 1yr wp warranty per service bench.Error history:F0e2, F0e5, f7e7, is bedridden, off balance, unable to reach target rpm.Cleared history. Ran diagnostic cycle.grinding when went into spin.Replaced cam and actuator.Recalibrated and ran diagnostic cycle fine.; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Stanley, NC 28164

Ryan S.

Job Details: 08/15/2023

"Customer complained unit wont power on, found proper voltage but no display on Ui. Opened up Ui panel and found bug infestation. Left call after informing customers unit is void of warranty."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/15/2023

"Complaint dishwasher leaking from the bottom of the door. I found dishwasher had full water in the dishwasher. Upon arrival. Dishwasher was powered off. I inspected drain pump. Make sure no issues were occurring with drain pump. Inspected all waterlines drain lines. No issues replaced gasket. no additional issues found at this time customer did complain when dishwasher was leaking. It was producing heavy Sudsing. I suspect Sudsing cost by either someone pre-washing the dishes with detergent, washing their hands, and getting residual soap on the dishes or defective detergent used. Or excessive rinse aid, spillage, occurring rinse aid is full. Cannot get unit to leak no sudsing occurring. ; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Middletown, CT 06457

Jeremy B.

Job Details: 08/15/2023

Installed new control and frame. Unit appears to be cooling normally. Left compressor with customer they will keep a eye on it over the next few weeks.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ09

Near Hartford, CT 06106

Ruben C.

Job Details: 08/15/2023

Checked unit found door switch broken could not get wires for door switch out had to call techline per techline has been defamed non repairable out of warranty cust has to call cust relations Sr 7737099954; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

KENMORE WASHER

Model 110.29132411

Near Longmeadow, MA 01106

Chris B.

Job Details: 08/15/2023

Complaint that the lid is broken and wont hold to lock. Quoted for parts and labor. Customer will want to look into another unit. Tried to run payment on ticket and through the office it no success. Customer asked to contact again later so they could give office card number to run it again. Office will call customer later again when the system is back up and running.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Springfield, MA 01108

Chris B.

Job Details: 08/15/2023

Complaint that the washer is not cycling on. Found bad lid lock. Replaced part and unit running normal. ; used 1 W11307244 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Chicopee, MA 01013

Chris B.

Job Details: 08/15/2023

Complaint that the unit is not cooling properly. Found heavy damage to the bottom plate. Called tech line and the unit is deemed unrepairable but its out of the 30 day window customer will need to contact Whirlpool customer service and have the issue further addressed. SR#7737093160. Gave customer SR# and Whirlpool customer service contact number that customer has to call to further review the issue.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/15/2023

"Error code f0E3Ran diagnostics found the shifter just circulating and wont lock tub or wash plateReplaced actuator and tested found also needs a cam and latch Cust stated erratic doesnt always lock. Strike good some crap in the latch assy tried to clean out ; ordrng 1 W10721967 (Drive clutch kit) and 1 W11394572 (Latch), used 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Prospect, CT 06712

Jimmy R.

Job Details: 08/15/2023

"Checked over dryer and found wile tumbling unit would make a very loud grinding noise non stop. Found noise coming from left side of cabinet due to drum running on side, removed top and found cabinet hitting due to pushed in just enough to rub on drum pushed out Cabinet and unit is now clear and operating to specs"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Clover, SC 29710

Mitch H.

Job Details: 08/15/2023

"Tested and found element bad. All thermal fuses and high limit test good. Replaced, tested, dryer now heating and cycling correctly. ; used 1 WP3387747 (Element) from stock"

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Clover, SC 29710

Mitch H.

Job Details: 08/15/2023

"Confirmed purchase date and took pictures of receipt. Confirmed error code, long drain. Removed top and front of washer. Found old drain pump screen clogged and lint wrapped around impeller. Replaced drain pump, reassembled, tested. Now draining and operating properly.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Clover, SC 29710

Mitch H.

Job Details: 08/15/2023

"Replaced slide rail assemblies and gasket. Tested door operation, closing and sealing properly. Checked gasket seal around full perimeter of door, all sealing correctly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/15/2023

"Checked and found door seal compressed in top right corner and not sealing properly. Replaced gasket, tested and ran dishwasher. Operating properly with no leaks. Ran diagnostics and checked for error codes, none stored.; used 1 W11483553 (Gasket) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near York, SC 29745

Mitch H.

Job Details: 08/15/2023

"Checked and found unit cooling and operating properly. Ran diagnostics, all systems tested good. Sound is coming from water hitting heater when in defrost. Unit operating as desired."

We serviced a

WHIRLPOOL FREEZER

Model WZC3115DW01

Near Monroe, NC 28110

Jeff L.

Job Details: 08/15/2023

"Found chest freezer running normal, making no unusual sounds at all homeowner said husband pulled it out this morning and cleaned out behind it. He may have solved the problem himself. At this time there is nothing I can do. If problem continues please call us back.(Call complete)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Monroe, NC 28110

Jeff L.

Job Details: 08/15/2023

"Replaced control board that was on my truck from this call we had to reschedule the other day. Ran unit thru service modes all operations are normal. Getting power down to heater the heater is coming on. I strongly advise using jet dry all the time and running your tap at kitchen sink until its hot. These new dishwashers are looking for 120 degrees coming into dishwasher. If instructions are not followed that are in the owners manual the dishwasher will never give it a best performance,(Call complete); used 1 W10440219 (Control) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Mooresville, NC 28115

Mark C.

Job Details: 08/15/2023

Installed new sump assembly unit is showing an f1e2 mcu error due to a faulty control.; ordrng 1 W11632704 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Windham, CT 06280

Amanda R.

Job Details: 08/15/2023

"Door seal ripped squealing noise occurring while tumbling water ; ordrng 1 4392065 (Kit), dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near Waterbury, CT 06706

Jimmy R.

Job Details: 08/15/2023

"Checked over unit and found fridge section not cooling checked freezer and found cooling but ice building up around fan and fridge air intakes, removed air cover in freezer and found air tunnel frozen up and the plastic piece that covers the screw hole an extra one had gotten into air tunnel inside blocking air from fridge section. Removed plastic piece and melted ice build up checked air flow and unit is now cooling properly, checked gaskets and they are sealing and all operations are working to specs"

We serviced a

WHIRLPOOL WASHER

Model VAW3584GW2

Near Waterbury, CT 06705

Jimmy R.

Job Details: 08/15/2023

"Checked over machine and found customer having issues with clothes getting stuck under agitator after a wash. Checked agitator and found one side siting up super high and other side low,found clothes goin under high side of agitator and getting stuck. Removed agitator and found plastic warped on one side cusing it to sit up in the air, unit needs new agitator and kit will order and return ; ordrng 1 WP3951744 (Agitator) and 1 285809 (Agitator kit)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Mooresville, NC 28117

Mark C.

Job Details: 08/15/2023

Installed new control and transformer unit is fully operational.; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Canterbury, CT 06331

Amanda R.

Job Details: 08/15/2023

Black wire going to drain pump broken fixed lid lock wont recognize lid closed ; used 1 W11394572 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Sterling, CT 06377

Amanda R.

Job Details: 08/15/2023

Throwing f2e1 error code keypad wont respond to requests reset power working normally quoted for new stainless door

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Brooklyn, CT 06234

Amanda R.

Job Details: 08/15/2023

F8e1 inlet screens clogged with sediment cleared tested filling normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Brooklyn, CT 06234

Amanda R.

Job Details: 08/15/2023

Fae2 unit tripping breaker unit is on a gfi breaker has no pattern one week good next tripping half way through cycle or two into cycje unit working normally explained it cant be in a gfi breaker

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Charlotte, NC 28209

Robert A.

Job Details: 08/15/2023

Cx complaint that the unit is making abnormal noises. I inspected the unit to confirm the complaint. The unit is cooling fine. The compressor and fans are running with no issues. The identified noises are from the SS. The compressor and refrigerant running through the system are causing the noises. I referred to the use and care guide and explained how the noises are considered normal operation. The unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ1

Near Unionville, NC 28110

Jeff L.

Job Details: 08/15/2023

Replaced parts unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Matthews, NC 28105

Jeff L.

Job Details: 08/15/2023

Replaced both parts unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlotte, NC 28270

Jeff L.

Job Details: 08/15/2023

Replac3d all parts unit ran and check3d ok(Call complete); dspstn on spec-tagged invntry: 1 WPW10179146 VALVE

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Charlotte, NC 28226

Jeff L.

Job Details: 08/15/2023

Found service bulletin on a kit to use I ordered that and I also ordered the heater when in service mode it checked shorted. To make a good repair unit will need those 2 parts.Part#WP12729128Part#W11457241Will return 8-21-23; ordrng 1 WP12729128 (Heater) and 1 W11457241 (Fridge kit)

We serviced a

JENN-AIR COOKTOP

Model JGC1536ADS

Near Charlotte, NC 28226

Jeff L.

Job Details: 08/15/2023

Found potentiometers on gas valve upside down turn them correct way unit ran and checked ok(Call complete)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Putnam, CT 06260

Amanda R.

Job Details: 08/15/2023

We serviced a

WHIRLPOOL MICROWAVE

Model MH6130XEQ1

Near Thompson, CT 06277

Amanda R.

Job Details: 08/15/2023

Unit runs not heating g quoted for new magnetron

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Woodstock, CT 06281

Amanda R.

Job Details: 08/15/2023

Leaking water onto floor ff evaporator drain clogged cleared

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/15/2023

"Retuned to install Ui panel. Customer was supposed to have dryer taken off washer. Dryer was still on washer but her grandson had slid dryer back so that I could install the Ui. Installed UI and UI came on and ran service mode, no error codes stored and functions working properly. Verified proper operation."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Belmont, NC 28012

Ryan S.

Job Details: 08/15/2023

Customer complained unit heating but not drying. Upon arrival found unit heater cutting on and off at proper temps. Found exhaust was clogged and the apartment complex had put a metal screen on the outside of her dryer vent causing lint to build up. Informed customer issue is with vent and that of this happens again she will have to pay for the call. Verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Belmont, NC 28012

Ryan S.

Job Details: 08/15/2023

"Return to install new inner tub. Installed inner tub and reassemble unit. Ran calibration. Unit now spinning properly, showed customer unit spinning on high speed spin. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/15/2023

"Call Clint, right hand rack is broken. Middle rack. I found adjuster is broken on the right hand side. Replaced adjuster tested operations no additional issues. Found with dishwasher at this time. ; used 1 W10712395 (ADJUSTER) from stock"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Hartford, CT 06112

Chuck M.

Job Details: 08/15/2023

Customer complaint is that dryer would not start. Inspected and found door switch was disconnected. Connected and tested. Checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 08/15/2023

Complaint not cooling in the fresh food section properly. I found issue was caused by frozen over evaporator core. I defrosted evaporator core found evaporator fan motor is locked up is trying to start but cannot start a Replaced evaporator fan motor and damper control tested operations everything is cooling properly now evaporator producing a full frost pattern going all the way down as well. ; used 1 W11087438 (EVAP MOTOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 08/15/2023

Complaint refrigerator is cooling just fine leaking water from the ceiling of the refrigerator section pouring it all over the floor. I found valve is cracked again. All waterlines are frozen attaching to valve. I raised temperature in fresh food zone to 43? was set to 37?. I inspected all tubes and fittings. No cracks in tubes. Waterlines or fittings just valve will have to defrost fittings and tubes upon arrival will have to reconnect waterline and turned back on water. Customer had disconnected refrigerator from waterline and house water supply.; ordrng 1 W11579561 (Valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 08/15/2023

"Icemaker is extremely loud. When placing into test 57 icemaker had E5 error code again. I found ice cream is freezer burnt and melted and freezer section is reading 4? 3.8 what degrees was the coldest. Unit set to 0? I turned off refrigerator power supply for three minutes And attempt to reset refrigerator in ordering control user interface, icemaker and freezer. Evaporator fan motor assembly for cooling issue. If those do not fix issue will be a sealed system issue. Evaporator has a full frost pattern as of now, but I suspect intermittent cooling issue occurring office to call customer when parts all come in. Allow 2xtime. ; ordrng 1 W11636543 (Ui) and 1 W11658802 (Ice maker) and 1 W11578030 (Evap motor) and 1 W11224256 (Control) and 1 2xtime (2xtime)"

We serviced a

KITCHENAID RANGE HOOD

Model KVWB406DSS4

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 08/15/2023

Complaint motor making a scraping noise on low speed I found bearing making noise cause of noise. No additional issues found at this time. ; ordrng 1 W11351717 (Motor assembly) and 1 2xtime (2xtime)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lexington, NC 27292

Vincent O.

Job Details: 08/15/2023

Found hole in rear of tub causing unit to leak when in use. Unit will need tub replaced. Ordering tub. ; ordrng 1 W11409866 (Tub)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/15/2023

Customers complaint is dryer not heating and taking too long. Took heating Called tech support and was given this SR#7737096197; used 1 W11224254 (VENT TEST KIT) from stock

We serviced a

AMANA RANGE

Model AER6303MFS5

Near South Windsor, CT 06074

Jeremy B.

Job Details: 08/15/2023

Quoted customer and they said its under warranty but showed a receipt that shows purchased 8/7/22 customer said it was delivered in December but has no paperwork.

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW1

Near Salisbury, NC 28146

Vincent O.

Job Details: 08/15/2023

Found crack in water valve housing causing water to run down back wall. Replaced valve. Tested and verified proper operation. All functions check ok. Also valve in home has drip. Informed customer of this. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Salisbury, NC 28146

Vincent O.

Job Details: 08/15/2023

Found bottom icemaker not making ice properly. Order and replace icemaker. ; ordrng 1 W10886939 (icemaker)

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Rockwell, NC 28138

Vincent O.

Job Details: 08/15/2023

Found open heater causing no heat condition. Replaced element. Tested and verified proper operation. All functions check ok. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Davidson, NC 28036

Vincent O.

Job Details: 08/15/2023

"Installed new compressor. Pulled vacuum and checked for leaks. Recharged system with 45g r600. Checked and verified proper cooling. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11504420 COUPLER 8/6 NR MS00 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Hartford, CT 06112

Chuck M.

Job Details: 08/15/2023

Customer complaint is that fresh food section was warm. Customer unplugged refrigerator for a few days. Inspected and found water pooling underneath drawer from evaporator. Customer said fan was noisy in FF section. Evaporator fan is not running. Ordered evaporator cover and main control per service pointer. Verified main control version. ; ordrng 1 W10889841 (cover-evap) and 1 W11389713 (Main control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH75021HZ2

Near Newington, CT 06111

Chuck M.

Job Details: 08/15/2023

Inspected wave guide and it checked ok. Installed new magnetron and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Avon, CT 06001

Ruben C.

Job Details: 08/15/2023

"Checked unit could not get into diagnostic test put unit into spin motor hums tried cap from truck stock did not start ordering control motor harness and original cap; rqstng P&A on 1 W11376227 (Harness) and 1 W11222082 (Motor) and 1 W11502823 (Control) and 1 W11227944 (Capacitor), used 1 W11395618 (Cap) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Avon, CT 06001

Ruben C.

Job Details: 08/15/2023

Checked unit found basket severely off center could not get agitator off ordering basket gearcase agitator and dampers 2 time job; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W10752719 (Basket) and 1 W11130362 (Dampers) and 1 Time (Extra time)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Simsbury, CT 06070

Ruben C.

Job Details: 08/15/2023

Checked unit replaced gearcase basket and washplate tested operation normal did not hear any noise on spin or agitate; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Winsted, CT 06098

Ruben C.

Job Details: 08/15/2023

Replaced both water valves tested operation normal ran diagnostics tested operation normal; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bristol, CT 06010

Ruben C.

Job Details: 08/15/2023

Checked unit found a small water in bottom tray could not duplicate issue could have been item stopped

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