We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Charlotte, NC 28216
Robert A.
Job Details: 04/09/2024
Cx complaint that the units oven is not working. I inspected the unit to confirm the complaint. I found the f1e0 error code flashing on the control screen. I pulled the unit out and found a connector to the control board was loose. I secured the connector and preheated the unit to 350 degrees twice. The unit worked fine both times. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Huntersville, NC 28078
Robert A.
Job Details: 04/09/2024
"Cx complaint that the unit is squealing during cycles. I inspected the unit to confirm the complaint. I found a roller has slightly rusted, I applied some lubricant and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC."
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near East Windsor, CT 06088
Gary V.
Job Details: 04/09/2024
Inspected and found open bake element replaced with new element cycle to temperature and tested fine.; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near York, SC 29745
Mitch H.
Job Details: 04/09/2024
"Tested and ran diagnostics. Found F4E3 pump error. Pump/motor bad. Removed and replaced pump assembly. Reassembled, tested and checked for leaks. Operating properly with no leaks.; used 1 W11613479 (Pump/motor) from stock"
We serviced a
WHIRLPOOL KITCHEN
Model WDP560HAMZ0
Near Dallas, NC 28034
Ryan S.
Job Details: 04/09/2024
"Customer complained of broken wheel on top rack, confirmed complaint . Needs new adjuster kit. Quoted 245.02 for repair. Customer agreed over phone and said she will pay over phone. Replaced adjuster kit on both sides. Took pictures. Verified proper operation. Collected via card. ; used 1 W10712395 (ADJUSTER) from stock"
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Rock Hill, SC 29732
Mitch H.
Job Details: 04/09/2024
"Upon arrival customer said that washer was operating correctly at this time and he did not need service. Said that I needed to check range. Entered range information on ticket. Tested and found both bake and broil burners lighting and operating properly at time of visit. Set oven to 350, heated and cycled properly. Both igniters operating correctly. No issues found. Collected for service call on cc."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Mooresville, NC 28115
Robert A.
Job Details: 04/09/2024
"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found error codes: f7e4 f6e3 f2e1. I checked the slider and found the slider magnet came out of place. I replaced the slider with one from TS and tested the unit for the cx. The unit is had trouble starting a normal cycle, it took 2 attempts to fill with water. I ran a manual water valve test, both cold and hot worked fine. Im ordering a new control board to resolve the issue.; ordrng 1 W11614514 (Control board)"
We serviced a
WHIRLPOOL RANGE
Model KFEG500EBS3
Near Bristol, CT 06010
Ruben C.
Job Details: 04/09/2024
Checked unit found convect fan running slow ordering fan and control; rqstng P&A on 1 W10903746 (Fan convect) and 1 W11088877 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Springfield, MA 01107
Mike K.
Job Details: 04/09/2024
"Replaced gear case assy, Washplate, cam & actuator, motor & belt. An quick cycle through fill and into wash. Sensed filled and went into wash fine. Cancelled and drained fine. Ran spin fine. All noises and n testing normal for unit and no leaks found after repair."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Mooresville, NC 28115
Robert A.
Job Details: 04/09/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
LG DRYER ELECTRIC
Model DLEX2501V
Near Cheshire, CT 06410
Jimmy R.
Job Details: 04/09/2024
"Tested unit and found dryer would not heat up checked voltage to terminal block and 120v in each leg and 240v acrossed, removed drum and ohmed out heater found good ohmed each thermal fuse and found middle fuse bad. Replaced fuse and unit is now heating and working to specs ; used 1 WP40113801 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Windsor, CT 06095
Chuck M.
Job Details: 04/09/2024
"Customer complaint is that toe kick plate screw on left side is missing. Confirmed, took pic and ordered screw. ; ordrng 1 W11551775 (Screw)"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS1
Near Windsor, CT 06095
Chuck M.
Job Details: 04/09/2024
Customer complaint is that oven would miss ignition intermittently. Inspected and found spark igniter too far away from burner. Adjusted burner and tested. Oven checked ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cheshire, CT 06410
Jimmy R.
Job Details: 04/09/2024
"Pumped unit down and removed compressor and drier brazed in new compressor, drier and prosses stub filled unit with 6.00 oz 134a and unit started to cool and pulling heat. Checked evap and unit is frosting up and working to specs ; dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV , used 1 W11506635 (Coupler) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 04/09/2024
"Complaint F8E4 error code. I found water in overflow container underneath dishwasher. Found reason for dishwasher leaking was due to dishwasher being in a bind in the I adjusted the tub frame of dishwasher, replaced sump of dishwasher as it was in a bind leaking out funnel into overflow pan, tested operations no further issues found with dishwasher at this time.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bristol, CT 06010
Ruben C.
Job Details: 04/09/2024
Checked unit found comp seizing up no cool at all ordering comp and water valve not letting water through ordering valve too; ordrng 1 W11109499 (Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11370574 (Comp) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Process tube) and 1 WPW10179146 (Valve)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Burlington, CT 06013
Ruben C.
Job Details: 04/09/2024
Checked unit found bearing is faulty severe noise and control not sending power to motor gave cust estimate for control and gearcase agitator did not come off would need agitator basket would be covered
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Britain, CT 06053
Ruben C.
Job Details: 04/09/2024
Checked unit found unit not spinning fast replaced capacitor tested operation normal ran diagnostics normal; used 1 W11395618 (Cap) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Newington, CT 06111
Ruben C.
Job Details: 04/09/2024
"Sr 7738853013 replaced power supply and led board deli drawer still not functioning not getting 14 volts dc on tan and orange wires. Ordering harness ; rqstng P&A on 1 W11170612 (Harness) and 1 WPW10769076 (Deli ui), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 04/09/2024
"Complaint washing machine making a horrible noise shut itself off within the first five minutes of operation will not complete a cycle date of purchase matches date. Customer called in for service same exact date. I found actuator was not shifting. Properly. Actuator was broken had caused damage to the clutch spines, replaced control actuator and clutch no no additional issues found with drive or control or harness at this time.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC , used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Ludlow, MA 01056
Mike K.
Job Details: 04/09/2024
"Unit humming, not tumbling, basket hard to turn, one support not turning well, but tested without basket and still hums, blower turns fine, bad start winding, turn and motor starts up. Motor covered by 10yr warranty, part only. Cleaned support and shaft, spinning better.Was going to show cs how to start in mean time, turning basket, but after one more time it has since started by itself.Quoting for dryer kit, blower and labor. Motor part cost covered. Accepted. Collected in full; ordrng 1 279787 (Motor) and 1 WP697772 (Blower), used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chicopee, MA 01020
Mike K.
Job Details: 04/09/2024
"Unit is under 1yr wp warranty per manufacture date on mod/serial tag. Making ice but not dispensing. Auger assy was jammed, once cleared unit is working fine"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Chicopee, MA 01013
Mike K.
Job Details: 04/09/2024
"Unit is under 1yr wp warranty per service bench. Plus additional yr from rent a center.Broken lid strike, replaced and tested normal cycle with load, cancelled and did drain and spin. Working fine.; used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X18DW04
Near Killingly, CT 06239
Amanda R.
Job Details: 04/09/2024
Unit not going into self defrost customer will have unit defrosted for service ; rqstng P&A on 1 W11496873 (Control) and 1 WPW10383615 (Thermistor) and 1 WPW10316428 (Heater)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFS2853AF4
Near Canterbury, CT 06331
Amanda R.
Job Details: 04/09/2024
Unit is only four months old under first year manufacturers warranty customer needs to call Frigidaire
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Waterbury, CT 06704
Jimmy R.
Job Details: 04/09/2024
Tested unit and found fridge section not cooling checked freezer evap and found unit frozen over causing no air flow into fridge section. Melted all ice and unit is now blowing air into fridge and cooling properly. Advised customer Im leaving unit if moved unit was tipping way forward customer doors to not close leveled unit and added shims to stop from moving. Unit now working to specs
We serviced a
LG WASHER
Model WM2233HW
Near Charlotte, NC 28277
Mitch H.
Job Details: 04/09/2024
Checked washer and found tub bearings bad causing noise. Would need inner and outer tub replaced. Checked part availability and found parts are no longer available. Advised customer that washer cannot be repaired. Collected for service call on cc.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Charlotte, NC 28277
Mitch H.
Job Details: 04/09/2024
"Found washer leaking from right bottom corner of dispenser drawer, running down around bellows and out. Ordering dispenser assembly and hose. Checked part availability and scheduled return for 4/15 AM ; ordrng 1 W11524105 (Dispenser assembly) and 1 W11316604 (Hose)"
We serviced a
N/A REFRIGERATOR
Model WRS315SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 04/09/2024
"Complaint not cooling in fresh food zone at all freezer zone keeps defrosting is not cooling properly ice bin keeps falling out and refreezing has caused damage to the ice bin due to cooling issue and light in the freezer zone has stopped working around this exact same time as cooling issue occurred. Heater harness had become unplugged and replacing heater per service pointer. Also ordering new ice and light in the freezer. Control board is OK has one sticker instead of two. I defrosted frozen over evaporator already attempted to plug-in melted harness, molex connector. ; ordrng 1 W11602886 (Module) and 1 WPW10558423 (Ice bin) and 1 W11650661 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS05
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 04/09/2024
Complaint water filter light will not go off no matter what were replaced filter from manufacturer directly light still displaying comes right back on within about a week. I reset computer on refrigerator. Reset filter light checked water quality inside of refrigerator. Water filters. Flow rate of filters is fine as of right now not as strong as when filter is removed but still has decent flow rate. I inspected filter housing filter housing is working properly. No additional issues found with refrigerator or water system at this time. All valves are working fine. ; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HV06
Near Wolcott, CT 06716
Jimmy R.
Job Details: 04/09/2024
"Installed new cntrl and tested light function found light now coming on and shutting off, checked heating and unit is now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Wolcott, CT 06716
Jimmy R.
Job Details: 04/09/2024
"Tested unit and found freezer cooling but not freezing items fresh food cooling but evap frost pattern low. Checked compressor and unit is running but hot to touch found evap leaking on low side causing unit not make ice and not cool correctly, unti will need evaporator, proses stubs and filter dryer. Parts tentative p/a ; ordrng 1 W10630535 (Evaporator) and 2 W11506635 (Proses stub)s and 1 Wpw10143759 (Drier), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Wolcott, CT 06716
Jimmy R.
Job Details: 04/09/2024
"Tested and remove doors and basket & install deflector,Grill, fan Blade and evaporator fan motor. Monitor unit for any unusual noise. And found unit operating as manufacturer specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Southington, CT 06489
Jimmy R.
Job Details: 04/09/2024
Installed all new parts and tested all operations found unit now turning heater on for a defrost cycle water dispenser working and unit is cooling to specs
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Mansfield, CT 06250
Amanda R.
Job Details: 04/09/2024
Complaint throwing F9e1 error code usually use quick wash part of drain hose is rubber and from previous dishwasher explained if still having issues would need to change that hose unit is draining replaced drain pump to isolate issue ; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Windham, CT 06226
Amanda R.
Job Details: 04/09/2024
Replaced both lid hinges and lid lock tested operation normal ; dspstn on spec-tagged invntry: 1 W11700916 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 04/09/2024
"I replaced gearcase inner wash basket cam kit wash plate suspension rods were replaced previous order and hub assembly. Not additional issues found I performed a calibration control board procedure per technical service manual not additional leaks or issues found pertaining to repair today. ; dspstn on spec-tagged invntry: 1 W10324651 HUB 1 W10721967 CAM KIT , and 1 W11454734 GEARCASE"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Crouse, NC 28033
Ryan S.
Job Details: 04/09/2024
"Customer complained front left burner not working. Confirmed complaint. Replaced element.,verified proper operation. Left switch w customer . ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Thompson, CT 06255
Chris B.
Job Details: 04/09/2024
Complaint that the middle rack is broken. Replaced part with TS W10712395. Dishwasher working normal.; used 1 W10712395 (ADJUSTER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Oxford, MA 01540
Chris B.
Job Details: 04/09/2024
New door didnt align correctly. Tried adjusting to every level but left a 1/2 gap. Will order new door. Had to put back old door so customer can use fridge correctly til new part comes in. ; ordrng 1 LW11202405 (Door Freezer)
We serviced a
GENERAL ELECTRIC WASHER
Model GTW330ASK4WW
Near Leicester, MA 01542
Chris B.
Job Details: 04/09/2024
"Found gear case and all components oiled. Bad gear case. Will put in parts for approval. ; rqstng P&A on 1 WH02X10363 (Nut) and 1 WH03X33729 (Gear case) and 1 WH02X10364 (Washer) and 1 WH01X26190 (Washer) and 1 WH43X30957 (Agitator) and 1 WH01X24434 (Spring) and 1 WH03X32097 (Pulley) and 1 WH03X32158 (Sensor) and 1 2xFrameJob (2x Frame Job), dspstn on spec-tagged invntry: 1 WH01X27538 BELT"
We serviced a
FRIGIDAIRE RANGE
Model FGEH3047VFB
Near Leicester, MA 01524
Chris B.
Job Details: 04/09/2024
Complaint that the touch panel is locked. Had customer do hard reset on the panel. Unit working normal. Ran all settings bake broil and convection. No issues found with the stove. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ00
Near Paxton, MA 01612
Chris B.
Job Details: 04/09/2024
Replaced all parts and unit running normal. Ran diagnostic test.. Damper closes and opens property.
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near West Brookfield, MA 01585
Chris B.
Job Details: 04/09/2024
Replaced all parts and unit running normal. No more hammering and left a quick cycle wash and customer will keep an eye on it.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Meriden, CT 06451
Jimmy R.
Job Details: 04/09/2024
Tested unit and found washer would not start a cycle and would start lock right away and you could not cancel out unit. Checked for errors and found no codes in unit ran a calibration now unit went through found console not attach and control push to start not pushing in whole cntrl board moving when starting. Found cntrl loose tightened down and unit is now starting and working to specs
We serviced a
JENN-AIR M/W OTR
Model JMV9196CS0
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 04/09/2024
"Installed fused and 2 switches and tested heat complete; dspstn on spec-tagged invntry: 1 WPM0805101 FUSE,MONITOR 20A and 2 W10727360 SWITCH"
We serviced a
BOSCH DISHWASHER
Model SHPM78Z54N/01
Near Northbridge, MA 01534
Aimee Z.
Job Details: 04/09/2024
Drain runs into garbage disposal and theres no loop.Ran 45 mins no leak . Seems water was running down drain tube from sink
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7551SR/AA
Near Attleboro, MA 02703
Aimee Z.
Job Details: 04/09/2024
Installed new cooling tower complete
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 04/09/2024
Installed new dispenser and augerComplete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHz0
Near Franklin, MA 02038
Aimee Z.
Job Details: 04/09/2024
Installed spray arm bottom and muddle and tested
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 04/09/2024
"Removed door, skin and spring and door completely Monice bottom hinge replaced Spicket assembly tested operations no leaking occurring. No additional issues found with refrigerator at this time. No cooling issues reported by customer either."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mooresville, NC 28115
Robert A.
Job Details: 04/09/2024
Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found an error code: f9e1. I cleared the code and checked the drain pump harness. The harness had a break near the drain pump. I repaired the wire and tested the unit for the cx. The unit is working as designed. I left the part with the cx.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Lincolnton, NC 28092
Ryan S.
Job Details: 04/09/2024
"Customers v complained after running unit noticed drum started slowing down and now is barely turning. Upon arrival ran unit and unit was running as designed. Checked inc,omg voltage all voltage good. Motor was good , belt secured correctly, belt pulley good and drum rollers good. Heater was cycling on and off at proper temps. Unit finally slowed down found harness to motor had and pin in the harness to motor that was slightly loose causing motor to loose power intermittently for an instant. Was able to push pin in harness with pin tool to make good connection. Pulled on wire to make sure it was connected properly l,verified proper operation and watched unit run with heavy load for 10 min."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Denver, NC 28037
Ryan S.
Job Details: 04/09/2024
"Customer complained of unit spinning for hours. Reset now wont work. Found bad capacitor.,replaced and unit now working as designed. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Franklin, CT 06254
Amanda R.
Job Details: 04/09/2024
Replaced wire harness customer has to fix power cord coming to unit
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Hebron, CT 06248
Amanda R.
Job Details: 04/09/2024
Bottom oven taking longer to cook no saved errors preheated to 350 not cycling correctly needs new control; rqstng P&A on 1 W10877730 (Control)
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Denver, NC 28037
Ryan S.
Job Details: 04/09/2024
"Customer complained of noise. Found exhaust fan making noise. Ordering fan, scheduled return 4-15-24 pm. Called Randy customer couldnt find closing disclosure he went through his stack of papers 2 times. Called Randy said serial states jun -20-23 is manufactured date use that. Took picture of deed also. ; ordrng 1 W11441128 (Fan)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Denver, NC 28037
Ryan S.
Job Details: 04/09/2024
"Customer complained of issue with defrost and door issues. Found inner door is loose, defective. Ordering new inner door with arm slider parts. Found magnatron going in and out , asked customer of normal microwave was good And she said that intermittently it seemed like it wasnt always heating. Found mag not working intermittently Ordering magnatron for defrost and heating issues. Ordering inverter board and control board due to issues with magnatron. Also ordering turntable motor . Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W10911403 (Motor) and 1 W11600214 (Inner door) and 1 WPW10128850 (Arm) and 1 W11214480 (Arm slide) and 1 W11346197 (Magnatron) and 1 W11325786 (Microwave control) and 1 W11325604 (Inverter board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Denver, NC 28037
Ryan S.
Job Details: 04/09/2024
Customer complained lower spray arm broken. Confirmed complaint. Replaced from pre id ts. Verified proper operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28277
Mitch H.
Job Details: 04/09/2024
"Removed and replaced user interface. Reassembled, tested, all functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Glastonbury, CT 06073
Ruben C.
Job Details: 04/09/2024
Checked unit comp is making normal vibration sound coming from tubing have installed permagum to muffle sound a little more ; used 1 212643 (Permagum) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Glastonbury, CT 06073
Ruben C.
Job Details: 04/09/2024
Checked unit getting code for lint screen found no air coming out at vent outside not an issue with dryer took off vent at back of dryer good heat and air flow from dryer
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Glastonbury, CT 06033
Ruben C.
Job Details: 04/09/2024
Checked unit found dent on front of main top replaced main top tested operation normal was able to take off model and put back on top
We serviced a
WHIRLPOOL WASHER
Model WTW500CMW0
Near Stanley, NC 28164
Ryan S.
Job Details: 04/09/2024
"Unit lid was locked so customer couldnt get model serial number. Found unit was under warranty and customer had closing disclosure for new build. Customer complained unit started shaking badly and bent outside of unit. Wouldnt unlock. Upon arrival took pictures of cabinet damage. Found on of the shocks plastic retainers had broken causing shocks to fail and unit get off balance during spin damaging cabinet. Ordering cabinet, suspension shocks, absorbers for Cabinet and lid lock and 2xtimeframe if possible. Informed customer part will be shipped to home. Check for damage and call office to schedule return call. ; ordrng 1 W10676680 (Cabinet) and 3 W11197416 (Absorber)s and 1 W11400156 (Suspension.) and 1 W11394572 (Lid lock), rqstng P&A on 1 2xtimeframe (2xtimframe e)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Mooresville, NC 28115
Robert A.
Job Details: 04/09/2024
"Cx complaint that the unit is not removing all pet hair from the clothing. I inspected the unit to confirm the complaint. I found no error codes and checked the use and care guide for any specific details about the pet pro setting. There are no modification that can be made to the pet pro process. I ran a service cycle, all components passed with no issues. The unit is working as designed. I recommended they call WP cx service with anymore questions regarding the pet pro setting."
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Mooresville, NC 28117
Robert A.
Job Details: 04/09/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL BUILT-IN M/W
Model WOC54EC0HS20
Near Huntersville, NC 28078
Robert A.
Job Details: 04/09/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near East Windsor, CT 06016
Gary V.
Job Details: 04/09/2024
"Install parts listed, ran auto test cycle and everything is testing fine.; dspstn on spec-tagged invntry: 1 W11700916 DOOR LOCK"
We serviced a
MAYTAG DRYER
Model DE303
Near Enfield, CT 06082
Gary V.
Job Details: 04/09/2024
"Inspected and found idler, belt and supports worn out, will order and return.; ordrng 1 WP6-3037050 (Idler) and 1 WPY312959 (Belt) and 2 12001541 (Drum support)s"
We serviced a
SUB ZERO REFRIGERATOR
Model 650/S
Near Longmeadow, MA 01106
Gary V.
Job Details: 04/09/2024
"Handle loose and snugged up screw, tested fine."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near East Longmeadow, MA 01028
Gary V.
Job Details: 04/09/2024
"Installed parts listed and cycled,tested fine.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11393685 GEARCASE"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Pineville, NC 28134
Mitch H.
Job Details: 04/09/2024
"Checked microwave, found no display. Tested and found fuse blown. Replaced fuse, tested, microwave now operating properly. No other issues.; used 1 WPM0805101 (Fuse) from stock"
We serviced a
BOSCH DISHWASHER
Model SHE53TF5UC/07
Near Bloomfield, CT 06002
Chuck M.
Job Details: 04/09/2024
Customer complaint is that dishwasher was draining continuously. Inspected and found float switch open. Water in base from inlet valve dripping. Ordered inlet valve. ; ordrng 1 10023852 (Inlet Water Valve)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Simsbury, CT 06070
Chuck M.
Job Details: 04/09/2024
Replaced gear case and tested. Washer checked ok.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near West Hartford, CT 06107
Chuck M.
Job Details: 04/09/2024
Customer complaint is that dishwasher was not draining. Found drain pump not working. Replaced drain pump and tested dishwasher is working properly. ; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Holyoke, MA 01040
Mike K.
Job Details: 04/09/2024
"Woke cs said she was supposed to be afternoon. Unit is under 1yr wp warranty, took phot of receipt. Cabinet is sent left rear upper left front. Deliverers had notified them of lower damage but not of upper. Was having door sealing issues and realized the other dent. Contacted techline and documented, sent photos.Cs is to contact customer service with following ref# 7738850467 for next steps"
We serviced a
LG WASHER TOP LOAD
Model WT5680HWA
Near Holyoke, MA 01040
Mike K.
Job Details: 04/09/2024
"Complaint of unit stopping mid cycle, can run spin cycle to drain. Ran spin cycle, unit locks, drains and spins, shut itself down a couple minutes into cycle. Then didnt get ant to turn on, got it to start another cycle but turned off within 10s. Looking at control, u/I.Quoted labor and board, denied. Collected for service call"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Wilbraham, MA 01095
Gary V.
Job Details: 04/09/2024
"Inspected and found wash arm and pump making noise, will order and return.; ordrng 1 W11550888 (Spray arm), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Hartford, CT 06112
Chuck M.
Job Details: 04/09/2024
Replaced door handle. Checked ok
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near East Hartford, CT 06108
Chuck M.
Job Details: 04/09/2024
Customer complaint is that washer was not draining. Confirmed error code. Found wire to drain pump broken. Fixed temporarily. Ordered lower harness. ; ordrng 1 W11590868 (Lower Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB05
Near Manchester, CT 06042
Chuck M.
Job Details: 04/09/2024
Customer complaint is that refrigerator was not cooled. Arrived and unit was unplugged. Plugged in unit and tested amp draw at compressor and got .9 amps. Inspected evaporator and frost pattern developed. Tested defrost and it is working. Found start device clicking off. Replace start device and unit is running properly. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW2
Near Glastonbury, CT 06033
Chuck M.
Job Details: 04/08/2024
"Customer complaint is that dishwasher has error code F1e1. There are 2 different fault definitions for error code. ACU failure and inlet value. Ordered inlet valve. ; ordrng 1 W11535094 (Inlet Valve), dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT and 1 W11497943 DRAIN PUMP/W CHOPPER"
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Enfield, CT 06082
Gary V.
Job Details: 04/08/2024
Inspected and found broken door switch. Installed new door switch and tested fine.; used 1 WP3406107 () from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Southwick, MA 01077
Mike K.
Job Details: 04/08/2024
"Cs has thermostats in rf in deferent positions. Sometimes gets almost 20 degree difference between sections. On arrival both on top shelf and showed around 44. Measured mid shelf under food and 38. 43 top. Freezer at 2. Found right side gasket not sealing along mullion, outside edges all good. Reformed and sealing. This gasket was replaced previously for tear. Cs to monitor. If still issue replace gasket."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 04/08/2024
"Installed new Cntrls, harness and vent ran machine threw a test cycle and unit started to error out Fae4 f8e4 and would only fill for a second then error out, checked harness and all connections and found good checked diverter and found now not working checked float and jumped out and unit still erroring out cntrl is faulty and needing to be ordered again. Will gets parts and return ;; ordrng 1 W11524499 (Control) and 1 W11036170 (Float switch) and 1 W11633261 (Sump assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Cherryville, NC 28021
Ryan S.
Job Details: 04/08/2024
Came to install upper rack sent by whirlpool part number. W10909088. Took pictures after .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Monroe, NC 28110
Jonathan J.
Job Details: 04/08/2024
I replaced the door. I tested operations no additional issues found at this time for the refrigerator. I cycled icemaker icemaker maker cycled fine as of right now and diagnostic mode.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Wethersfield, CT 06109
Ruben C.
Job Details: 04/08/2024
Checked unit found sump not pushing water up gave cust estimate for sump assembly has 7 days to decide if repair desired
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Wethersfield, CT 06109
Ruben C.
Job Details: 04/08/2024
Checked unit found hot water valve not letting water in getting voltage replaced valve tested operation normal; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gastonia, NC 28056
Ryan S.
Job Details: 04/08/2024
"Replaced harnes,plug and ignitor order, verified proper operation."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Wilbraham, MA 01095
Gary V.
Job Details: 04/08/2024
"Inspected and found vent fan running at end of cycle and causing noise, will order parts needs and call with return date.; rqstng P&A on 1 W11316273 (Vent) and 1 W11322883 (Main acu)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Wilbraham, MA 01095
Gary V.
Job Details: 04/08/2024
"Inspected and enormous block of ice in ff evap, unit no longer defrosting, needs main acu, ff fan assy and air damper, quoted and she will call."
We serviced a
WHIRLPOOL DRYER
Model WED8120HW0
Near Gastonia, NC 28056
Ryan S.
Job Details: 04/08/2024
"Customer complained of no heat. Found element open short. Ordering element, ts is out due to using part earlier today. Left unit unplugged to prevent any further damage. Scheduled return call for 4-11-24 am. ; ordrng 1 WP3387747 (Heater eleemt)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Ludlow, MA 01056
Gary V.
Job Details: 04/08/2024
"Concern is full or water and not draining, Inspected and found different problem this time, terminal connector for drain pump at main acu was not inserted all the way, inserted completely and tightened, cycled and tested fine now."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 04/08/2024
"Upon arrival it was a nail salon. With the wrong address, the address was 832 east garrisons blvd. Gastonia 5 min away. Upon arrrving no model or serial number was on the ticket. It was a dryer that was pointed out to me. The timer was broken. I quoted 316.19 for repair (timer part cost plus 239 labor for return and Labor. . I had to talk to someone on the phone and she didnt speak good English either. I tried to explain I can come back Friday with the part but she will have to pay. She kept yelling about 10 year warranty and no one told her she couldnt use it in business. I explained as much as I could and told her she will have to pay 129.00 plus tax trip fee and she kept saying why I pay you do nothing. So I told her Im sorry Im leaving I cant do anything without payment. Left call. Called Randy and Barb to inform on situation. No one would sign ticket."
We serviced a
MAYTAG DRYER
Model MEDP475EW0
Near Denver, NC 28037
Ryan S.
Job Details: 04/08/2024
"Customer complained of loud noise. Inspected and found bad pully wheel and drum stabilisers. Used dryer repair kit from ts. Replaced drum wheels, pully wheel and belt. Ran unit and verified noise now gone. Let customer listen.,verified proper operation. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Lincolnton, NC 28092
Ryan S.
Job Details: 04/08/2024
"Returned to install parts order. Installed new motor and control, found no heat after unit started working. Had to use ts fan wheel due to fan wheel getting stuck on old motor shaft. Found short to ground on eleemnt. Replaced element from ts, verified proper operation. ; used 1 WP697772 (BLOWER WHEEL), and 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH78019HZ1
Near Lincolnton, NC 28092
Ryan S.
Job Details: 04/08/2024
Customer complained door coming apart and touch pad on door is hitting buttons by itself. Found parts of door inside are broken causing inner door to come loose and causing control to give false contact reactions due to parts moving and coming in contact with other parts due to defect. Needs new door assembly with control. Ordering door control assembly. Informed customer office will call when part comes in and job is authorized. ; ordrng 1 W11196118 (Black door)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW2
Near Glastonbury, CT 06033
Chuck M.
Job Details: 04/08/2024
"Customer complaint is that dishwasher has error code F1e1. There are 2 different fault definitions for error code. ACU failure and inlet value. Ordered inlet valve. ; ordrng 1 W11535094 (Inlet Valve), dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT and 1 W11497943 DRAIN PUMP/W CHOPPER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hartford, CT 06106
Chuck M.
Job Details: 04/08/2024
Replaced ice maker. Customer mentioned refrigerator was leaking. Inspected and found ice at bottom of freezer section. Cleared ice and inspected drain. Drain is clear. Customer has too much food on door and in freezer causing door not to close properly. Customer will need to rearrange food item in freezer. ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER