Service History 2 - Advantage Appliance Repair

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Suffield, CT 06078

Gary V.

Job Details: 09/12/2023

"Installed manifold and found 2 orifice spuds are defective from manufacturing and left front burner head warped under heat and not igniting properly, will order parts and call.; ordrng 1 W11443577 (Burner head) and 1 W11436985 (Lp conversation kit)"

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Enfield, CT 06082

Gary V.

Job Details: 09/12/2023

"Inspected and found oven igniter worn out, replaced with new igniter and cycled, tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near Stanley, NC 28164

Mark C.

Job Details: 09/12/2023

Installed new control ran a complete quick wash cycle. Unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Rocky Hill, CT 06067

Chuck M.

Job Details: 09/12/2023

Installed slides and clip. Tested and showed customer it works.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlotte, NC 28278

Robert A.

Job Details: 09/12/2023

Cx complaint that the units upper rack is broken. I inspected the unit to confirm the complaint. I found the wheels separated from the rack adjuster. The unit needs new upper rack adjusters. I installed the part from TS and tested the unit for the cx. The unit is working as designed.; used 1 W10712395 (ADJUSTER) from stock

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Charlotte, NC 28214

Robert A.

Job Details: 09/12/2023

"Cx complaint that the unit is not turning on at all. I inspected the unit to confirm the complaint. I found the UI does not turning on at all. The breaker is on, the door is locked with clothes inside. I will need a 2nd man to help unstack the dryer on top. Im ordering a control board, UI console and drain pump for the return visit. I did not get the M/S # because the door is locked. The surround area needs to be cleared for me to work on the unit, I let the cx know to have the area prepared for the return visit. The cx said he can not unstack the unit so for sure a 2nd tech is needed. I informed him about the additional charge.; ordrng 1 W11550649 (Control board) and 1 W11325569 (UI console) and 1 W11458345 (Drain pump)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Gastonia, NC 28052

Ryan S.

Job Details: 09/12/2023

"Customer complained unit not working. Gives error code. Has f5e1 error. Door is locked and wont open even after power cycle. Replaced control board from pre id ts, and before plugging in unit found short in wires , customer said she had just used clean cycle. Melted wires short to ground of frame. Left unit unplugged and Informed customer to not plug in unit. Ordering harnesss and door lock. Control board was replaced and is still good due to not plugging in unit after installing new board. Short damaged control, door lock and harness. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11531756 (Main harness) and 1 W11675846 (Harness) and 1 W11596058 (harness) and 1 WPW10107820 (Door lock)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 09/12/2023

"Customer complained unit was smoking. Upon arrival found terminal had shorted causing electrical thermal reaction at terminal. Replaced terminal block and reassembled unit now working properly, pigtail is damaged and customer wants to buy her own pigtail. Verified proper operation. ; used 1 WPW10245259 (TERMINAL BLOCK) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Springfield, MA 01104

Roger R.

Job Details: 09/12/2023

"Found bad thermal fuse on heater, no vent was attached at the time. Replaced fuse and thermostat. All okay ; used 1 279769 (THERMAL CUTOFF) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Springfield, MA 01108

Roger R.

Job Details: 09/12/2023

Found unit has a broken door switch. Upon removal of switch found wires are not accessible to reattach to new switch. Called tech line for further support. SR number 7737303567 unit will be reviewed for exchange due to non repairable. Customer will be contacted regarding results of review. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Springfield, MA 01118

Roger R.

Job Details: 09/12/2023

"Found both door seals not fully secured in door channel. Heated and reinserted seals into doors and then checked, all okay."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Somers, CT 06071

Gary V.

Job Details: 09/12/2023

"Installed parts listed and cycled, unit still shutting off a few minutes into cycle but now its finally giving a fault code for vent motor, 10-2, will order part and return.; ordrng 1 W11649995 (Vent motor), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near West Hartford, CT 06107

Ruben C.

Job Details: 09/12/2023

7737303093 cust still getting water thru vent have checked harness to vent it is normal getting continuity on wires called techline unit is being put up for review

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2312TP4

Near Kershaw, SC 29067

Jonathan J.

Job Details: 09/12/2023

Complaint fresh food section not cooling liner is cracking g and splittin control has h1 error beeping all the time. I found freezer evaporator is completely frozen over. Customer will need to unplug 48 hours before arrival and order and control and everything that Hass to do with defrosting. No issues with door gaskets found or doors at this time. found evaporator fan motor is just buzzing as if a bearing has failed. awaiting parts authorization.; rqstng P&A on 2 5300168328 (Liner repair tape)s and 1 5303918214 (Defrost thermostat) and 1 242044118 (Heater) and 1 242278801 (Temp sensor) and 1 5304521777 (Harness) and 1 242077705 (Evap fan mtr) and 1 A01078804 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Marlborough, CT 06447

Jeremy B.

Job Details: 09/12/2023

Customer getting ice build up around icemaker and entry of freezer opening. Cleared ice and cycled icemaker found no leaks. Found condensation on mullion and gaskets. Turned on humidity control. Door not closing in all the way. Verified DOP. Will order new rails. ; ordrng 2 WP13055901 (Slide)s

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW0

Near Enfield, CT 06082

Gary V.

Job Details: 09/12/2023

"Inspected and found main acu motor relay broken, not allowing voltage to motor, part showing nla."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Lexington, NC 27295

Vincent O.

Job Details: 09/11/2023

Found door warping at bottom causing poor sealing. Order and replace freezer door. ; ordrng 1 12977880SQ (dor-fip ss)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, NC 28214

Robert A.

Job Details: 09/11/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Denver, NC 28037

Mark C.

Job Details: 09/11/2023

Found the remains of something in the heater duct removed it unit is fully operational with no abnormal smell.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Davidson, NC 28036

Mark C.

Job Details: 09/11/2023

Installed new damper unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/11/2023

"Removed and replaced compressor and related parts. Charged with nitrogen, checked for leaks, none found. Allowed to sit under charge for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum. Began to charge with refrigerant, plugged unit in, new compressor would not start, only click and go off. Checked and ensured as was flowing through system. Changed start components, no change. Took amp draw on compressor, peaked at 11 amps when attempting to start. Compressor locked up. Reordering compressor.; ordrng 1 W11580057 (Compressor), used 1 W11506635 (Coupler) from stock"

We serviced a

JENN-AIR RANGE

Model JGRP436HL05

Near Fort Mill, SC 29715

Mitch H.

Job Details: 09/11/2023

"Tested and found bake and broil burners not igniting properly. Sparks intermittently. Ordering spark module, appliance manager and HMI. Parts are special order. Advised customer that office will call when parts arrive.; ordrng 1 W11239228 (Spark module) and 1 W11620692 (Appliance manager) and 1 W11492283 (HMI)"

We serviced a

SAMSUNG DRYER

Model Dv42h5200ef/a3

Near Charlotte, NC 28214

Robert A.

Job Details: 09/11/2023

Cx complaint that the unit is squealing very loud. I inspected the unit to confirm the complaint. I found the rollers have worn out and separated. The unit needs 4 new rollers to resolve the issue. My TS says I have 2 but there are none on my van. Im ordering the parts for the return visit. The cx paid in full for the repair by CC.; ordrng 4 DC97-16782A (Rollers)s

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlotte, NC 28213

Ryan S.

Job Details: 09/11/2023

"Customer complained of squeezing noise, upon arrival ran unit and found belt screeching, customer said it was a different noise. . Replaced belt from ts and an unit belt noise gone. Inspected gear case and tub and no issues found. Ordering main control due to issue with noise from triac. Scheduled return call for 9-14-23 pm. ; ordrng 1 W11170319 (Control board.), used 1 WPW10006384 (BELT) from stock"

We serviced a

KITCHENAID OVEN

Model KFGG504KPS3

Near Charlotte, NC 28213

Ryan S.

Job Details: 09/11/2023

Customer complained door not closing properly. Upon arrival foudn door hinges bent causing door to not close properly. Ordering hinges. Scheduled return time for 9-14-23 am. ; ordrng 2 W11162113 (Hinge)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Charlotte, NC 28213

Ryan S.

Job Details: 09/11/2023

"Retuned to install parts ordered by previous tech. Replaced evap and compressor. After installation pulled vaccum for 15 min, filled with 56g r600. Frost patter started. Put icemaker and othe parts back in unit and frost pattern was on full evap before putting on back panel. Verified proper cool. Told customer to give 24 hours for unit too cool and 48 for icemaker. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/11/2023

"Checked and confirmed error. Checked wiring to drain pump, all good, no issues. Disconnected pump and ohmed out motor, motor is open. Replaced drain pump, tested, still will not run. Entered diagnostics, attempted to run component tests, would not respond. Attempted to run calibration, no response. Requesting P&A for control and harness.; ordrng 1 W11543998 (Control) and 1 W11591637 (Harness), used 1 W11399437 (Drain pump) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW

Near West Brookfield, MA 01585

Chris B.

Job Details: 09/11/2023

Complaint that the unit is not dispensing ice. Found motor auger not turning and tray roller fell off its place. Will order both parts for a return visit. ; rqstng P&A on 1 WPW10558423 (Ice Bucket) and 1 W11671282 (Auger) and 1 WPW10169511 (Motor Coupler)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Watertown, CT 06779

Jimmy R.

Job Details: 09/11/2023

"Installed new suspension and leveled unit to stop from rocking, ran a wash and spin cycle and all operations are now working to factory specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Belchertown, MA 01007

Roger R.

Job Details: 09/11/2023

"Found unit unresponsive to any inputs. Main board LED diagnostic light not blinking either. Unit will need both Main board and UI panel. ; ordrng 1 W11481116 (Encoder) and 1 W11513246 (Control, elec)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Worcester, MA 01606

Chris B.

Job Details: 09/11/2023

"Replaced part but error code F2E2 came up. Tested voltage on J14-1&4 and voltage is jumping from 0 to 9.7v will order control board and UI. No way to test gear case at this moment.; rqstng P&A on 1 W11478526 (Control Panel) and 1 W11419171 (Control Board), dspstn on spec-tagged invntry: 1 W11449841 GEARCASE , states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 09/11/2023

I replace tub and all associated parts previously ordered. Tested operation no additional issues. Found no leaking found. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

WHIRLPOOL DRYER

Model WED97HEDBD0

Near Hebron, CT 06231

Jeremy B.

Job Details: 09/11/2023

Installed new I trim and panel. Still getting PF measured 120vac arias each hot leg to neutral. Measured 240vac across l1-l2 will try to replace harness. ; rqstng P&A on 1 W10637535 (Main wire harness) and 1 Xtratime (Xtra time)

We serviced a

GE MICROWAVE

Model PVM9005J3SS

Near Millis, MA 02054

Aimee Z.

Job Details: 09/11/2023

"Removed grill and checked connection at top door, unplugged and resetStarted and heated multi times.Advised if problem persist would need new doorSent est to cust"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Huntersville, NC 28078

Mark C.

Job Details: 09/11/2023

Installed new control fan and damper unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Belmont, NC 28012

Ryan S.

Job Details: 09/11/2023

Customer complained of power . Upon arrival unit was unresponsive. Found proper power to control board. Ordering control Ui and control board. Scheduled return time for 9-15-23 am. Will get better picture of model serial upon return. Was able to see numbers but couldnt get good picture due to lid being locked and not able to unlock until control is replaced. ; ordrng 1 W11478525 (Console Ui) and 1 W11419052 (Control board)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Huntersville, NC 28078

Mark C.

Job Details: 09/11/2023

Installed new panel unit has no physical damage.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB3

Near Clover, SC 29710

Ryan S.

Job Details: 09/11/2023

"Customer complained unit not running, found motor erro f4e3. Found power to sump replaced sump from ts. Ran unit and unit now working properly, ran for several minutes to check for leaks. No leaks detected. verified proper operation. ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Charlotte, NC 28277

Jeff L.

Job Details: 09/11/2023

Replaced drum unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/11/2023

"Removed and replaced compressor and related parts. Charged with nitrogen, checked for leaks, none found. Allowed to sit under charge for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct refrigerant charge. Tested, compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a , used 1 W11506635 (Coupler) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/11/2023

"Arrived to do repairs, realized sliding arm kit was not ordered. Ordering kit. Spoke to office, scheduled return visit for 9/14 from 8-1; ordrng 1 WPW10128850 (Arm) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ10

Near Auburn, MA 01501

Chris B.

Job Details: 09/11/2023

"Complaint that the unit is not cooling properly in the fresh food section and that the veggies in the crisper drawers are freezing. Found bad damper that is very noisy. Used TS and its doing the same noise. Will order new one. Customer asked for a 10min. call ahead of time. Customer asked for Chris to return if possible.; ordrng 1 WPW10594329 (Damper Control), used 1 WPW10594329 (DAMPER CNTRL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Northbridge, MA 01534

Aimee Z.

Job Details: 09/11/2023

Condensation on top of door freezer on top right side on out side of doorwasnt on inside of freezer. Drips down out side of door did paper test not tight top of door ordering new doorCalled tech line spoke with Steve at tech line Sr 7737301831; ordrng 1 W11561286 (Door freezer)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Gastonia, NC 28054

Ryan S.

Job Details: 09/11/2023

"Customer complained unit leaking, ran unit and filled, no leaks around any hoses or on tub. Filled unit again fully and drained and noticed drain line in home is backing. Up informed customer leak must be coming from drain line in home. Call plumber to fix issue. No leaks anywhere in unit otherwise. Verified proper operation."

We serviced a

KITCHEN AID OVEN

Model KOCE507ESS05

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 09/11/2023

"Found no touch no diagnostics the parts cover 5 years took picture of sales receipt Needs extra slot built in with micro on top.Order Cntrl and ui there no fuse between Cntrl and ui; ordrng 1 W11179310 (Cntrl), used 1 W11093258 (Ui) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRSS2652AF0

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 09/11/2023

There is a dent right door bellow counter height fridge sidetook photo . Moved out fridge on a piece plastic and replaced the condenser fan complete Waited until condenser fan cam on complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Attleboro, MA 02703

Aimee Z.

Job Details: 09/11/2023

Installed new wash pump and valveAfter finished son re installed dishwasher so could testedChecked for leaks and ran through diagnostic ; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS

Near Walpole, MA 02081

Aimee Z.

Job Details: 09/11/2023

Removed the cover to light for CustThey didnt have correct bulbs

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6SHEXNQ00

Near Huntersville, NC 28078

Mark C.

Job Details: 09/11/2023

Installed new evaporator and filter dryer. Unit is cooling properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Charlotte, NC 28208

Robert A.

Job Details: 09/11/2023

"Cx was not on-site. I called the office and tagged the door. I did not diagnose the unit. The location is in suite R, at the end the building.; saved tckt"

We serviced a

WHIRLPOOL DRYER ELECTRIC

Model LED7080XSW1

Near Charlotte, NC 28207

Robert A.

Job Details: 09/11/2023

Cx complaint that the unit does not seem to be drying the clothes well. I inspected the unit to confirm the compliant. I found the unit is heating and tumbles but the airflow could be better. The unit needs the duct line cleaned from the dryer wall to the exterior exit from the home. The unit itself is working as designed. I collected the service call fee by CC.

We serviced a

KITCHENAID REFRIGERATOR

Model KUBR204ESB00

Near Charlotte, NC 28207

Robert A.

Job Details: 09/11/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INSS01

Near Huntersville, NC 28078

Mark C.

Job Details: 09/11/2023

Installed new condenser fan motor and filter head unit is fully operational.; dspstn on spec-tagged invntry: 1 W10124096 CONDENSOR MOTOR KIT

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Granby, CT 06060

Gary V.

Job Details: 09/11/2023

"Inspected and found blower wheel broken and motor running loud, quoted for repair and he will call if wants repaired.Customer will inquire with manufacturer about any warranties left on unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Windsor, CT 06095

Gary V.

Job Details: 09/11/2023

"Sr#7737297033. Inspected and found ice in the mold, freezer temp measured -6 degrees, cycled and ice dumped out and ice maker refilled with water. Called techline, they advised replacing ice maker again along with control board. Will order and return.; ordrng 1 W11558182 (Control board) and 1 W11546935 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Windsor, CT 06095

Gary V.

Job Details: 09/11/2023

Called techline again Sr#7737194479. Moisture on top of freezer door gasket still but has decreased since door was replaced and seal was installed. Techline advised raising door mounting brackets so freezer door will close closer to separator. Adjusted door mounts and raised door. Please allow 24-48 hours for results. Customer will monitor.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 09/11/2023

"Tested and heated oven. Found smoke coming from front bottom of oven. Coming from food residue caught between bottom pan and frame. Oven operating properly, no issues. Advised customer to remove bottom pan and thoroughly clean oven."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Clover, SC 29710

Mitch H.

Job Details: 09/11/2023

"Tested and ran diagnostics. No stored error codes. Ran diagnostics cycle, no issues. Customer could not pinpoint where in cycle problem is occurring. Ordering heater and control. Control is special order.; ordrng 1 W10518394 (Heater) and 1 W11637581 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Bristol, CT 06010

Ruben C.

Job Details: 09/11/2023

Checked unit found getting stuck key error code unit turns on by itself and wrinkle shield is off ordering panel and control; ordrng 1 W11419056 (Touch panel) and 1 W11525997 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Plymouth, CT 06782

Jimmy R.

Job Details: 09/11/2023

"Tested unit and found machine would come on and drain then sit there an error out 7-2 wash motor failure, checked wash motor and found connections ok but no power being sent to start motor, checked main cntrl and found wires all connected, ran diagnostics and unit would drain then fill ice getting to the wash it shuts down and errors out f7e2. Wash motor is faulty causing errors and issue with unit will order new wash motor,cntrl and a harness to be safe. Customer will be trying to call where purchased to get a new unit since they had never used it advised if they do plz call and let us know otherwise parts are a special order and we will call when in for return visit ; ordrng 1 W11460946 (Sump&motor) and 1 W11672225 (Cntrl) and 1 W11677715 (Harness)"

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958DEM00

Near Worcester, MA 01608

Amanda R.

Job Details: 09/11/2023

Pressurized system with 140 psi of nitrogen no leaks replaced compressor and filter dryer capillary tube leaking oil vacuumed system recharged with 4.25 oz r134a

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Worcester, MA 01603

Amanda R.

Job Details: 09/11/2023

Different company tapped into sealed system complete cooling loss need to call tech line ; rqstng P&A on 1 WPW10507886 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Woodstock, CT 06281

Amanda R.

Job Details: 09/11/2023

Replaced both parts cycled ice maker water coming to ice maker

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Tolland, CT 06084

Amanda R.

Job Details: 09/11/2023

Ice maker not harvesting has ice in mold ice maker on freezer freezing normally ; rqstng P&A on 1 W11546935 (Ice maker)

We serviced a

WHIRLPOOL WHIRLPOOL

Model WZF34X16DW07

Near Cromwell, CT 06416

Jeremy B.

Job Details: 09/11/2023

Freezer not keeping temp. Found evaporator solid with ice. Forced into defrost and heater came on thermistor passed. Needs new control.; ordrng 1 W11496873 (Control)

We serviced a

WHIRLPOOL DRYER

Model NED4655EW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/11/2023

Found belt broken causing drum not to turn. Installed repair kit and tested all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL ICEMAKER

Model KUIX535HPS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/11/2023

Installed new pump. Please allow 24hrs for water ce production.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 09/11/2023

Installed new door all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 09/11/2023

Both sections not cooling. Compressor and fans running compressor drawling .2 amps. System has a sealed system leak. Needs to leak test with nitrogen. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL RANGE

Model MGT8800FZ00

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/11/2023

Lower oven not heating. Igniter not drawing amps but getting 120vac. Replaced and tested all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Manchester, CT 06040

Jeremy B.

Job Details: 09/11/2023

Tan diag found F4E3(wash motor fault) dishes not being cleaned. Replaced motor sump assy and ran self test all checks ok. ; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model n/a

Near Simsbury, CT 06092

Ruben C.

Job Details: 09/11/2023

Cust cancelling did not realize would be more than 129.00

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Wilbraham, MA 01095

Roger R.

Job Details: 09/11/2023

Found unit has a bad main wash pump. Will need to order a new pump and return to install. ; ordrng 1 W11025157 (MOTOR/SUMP)

We serviced a

WHIRLPOOL DISHWASHER

Model Wdf520padm9

Near Manchester, CT 06040

Jeremy B.

Job Details: 09/11/2023

Motor getting 120vac but only hums. Replaced and ran self test all checks ok. ; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Southington, CT 06489

Jimmy R.

Job Details: 09/11/2023

"Checked over machine and found water had been dripping on left side where fabric softener dispenser is. Checked for leaking wile running softener dispenser and noticed soap on lower Cabinet support checked and found a pod had gotten into dispenser and blocked water flow then fell onto support, cleaned dispenser and ran water threw several times ran dispenser in diagnostics and no more leaking. Ran wash cycle and a calibration all operations now working to specs"

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near New Hartford, CT 06057

Ruben C.

Job Details: 09/11/2023

"7737294910 checked called techline first try did not hit on second unit started hitting sides ordering tub assy; ordrng 1 W11378552 (Tub assy), rqstng P&A on 1 Helper (Helper), ordrng 1 Time (Extra time)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Torrington, CT 06790

Ruben C.

Job Details: 09/11/2023

Checked unit found drain hose underneath hitting cabinet adj hose as much as possible tested operation normal

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Meriden, CT 06450

Jimmy R.

Job Details: 09/11/2023

Installed new dum and bulkhead ran unit threw a drying cycle and machine is now running smooth and operating to factory specs

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 09/11/2023

I replaced all previously ordered parts including the door. Hinges tested operations no additional issues found everything is now working fine door is closing properly light is staying off doors closing very firm now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/11/2023

Complaint freezer door not opening closing properly I found defective slide rails Im ordering new slide rails. ; ordrng 1 WPW10397635 (Rail) and 1 WPW10397636 (Rail)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Springfield, MA 01104

Roger R.

Job Details: 09/11/2023

"The unit was found connected to a sink with an outlet and without temperature control. It is recommended to use only the cold water setting of the tap. In addition, the unit is on a rolling pedestal that can cause vibrations. If the unit trembles, recommend removing the pedestal. The only error code was not to fill/fill long.Se encontr? la unidad conectada a un fregadero con salida y sin control de temperatura. Se recomienda usar solo el ajuste de agua fr?a del grifo. Adem?s, la unidad est? en un pedestal rodante que puede causar vibraciones. Si la unidad tiembla, recomiende quitar el pedestal. El ?nico c?digo de error era para no llenar/rellena largo."

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US 03

Near Cheshire, CT 06410

Jimmy R.

Job Details: 09/11/2023

"Installed new suspension and ran machine thew a wash and a high speed spin cycle, checked all operations and unit is now spinning and working to factory specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 09/11/2023

"Tested unit and ran diagnostics found error F6e3 communication error acu cannot hear mcu, ran a test cycle and found when unit would lock it would keep locking and unlocking due to a faulty lock assembly, replaced lock and unit is now going threw. Wile running a wash cycle found actuator buzzing and not engaging fully, when draining unit found drain pump clicking and making noise will access pump on return and order new incase. unit will need new actuator,display cntrl,main cntrl, harness advised parts are a special order and when received we will call for return visit ; ordrng 1 W11513246 (Control) and 1 W11481722 (Actuator) and 1 W11665945 (Harness) and 1 W11481116 (Cntrl) and 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 09/11/2023

"Tested unit and found when machine would start a wash cycle it would leak water form center bottom of door and onto floor, removed outer door and found when running unit would splash water from center holes of inner door panel, tried to level unit a little better but same issue unit would leak from door, Unit will need new inner door, gasket and hinges inner door is a special order advised when parts come in we would call for return visit ; ordrng 1 W11612333 (Inner door) and 1 W11498831 (Gasket) and 1 W11613573 (Hinge) and 1 W11613572 (Hinge)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waterbury, CT 06708

Jimmy R.

Job Details: 09/11/2023

"Installed new control and harness ran a diagnostics and forced unit into a defrost, checked heating and unit is now defrosting properly and all functions are working to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/11/2023

I replaced all previously ordered parts per whirlpool tech line if this does not fix this is a user issue not a mechanical/ electrical issue with the machine.

We serviced a

LG REFRIGERATOR

Model LFXS28968S

Near Marshville, NC 28103

Jonathan J.

Job Details: 09/11/2023

"Complaint 1FE error icemaker, error, control, error, electrical error cooling error. I found evaporator fan motor has completely failed in freezer section. Also discovered icemaker is also having an issue. Will need to replace control due to all three issues. Arising due to error code error code will not clear. Unit seems to be cooling just fine as of right now customer declined repair as of now."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Wingate, NC 28174

Jonathan J.

Job Details: 09/11/2023

"Complaint dishwasher will not start is completely in operable. When you close the door dishwasher has power to use the interface on the lights inside of the dishwasher light up when door is open, I found broken harness in the door at the bottom of the door when it stretches, it has no power when the door is open the harness is able to pinch together, allowing power to flow to control control in diagnostics is displaying an F1 E1 error code also order and control for error code. Ordering secondary harness as a precaution will need extra time as it is a complete harness and dishwasher is built in very tight. hardwired ; ordrng 1 W11213034 (Harness main) and 1 W11678803 (Harness) and 1 W11572097 (Control) and 1 2xtime"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 09/11/2023

I replaced kit per service pointer tested operations door is now closing properly. No additional issues found with microwave. Microwave is now heating also with no issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 09/11/2023

Complaint no ice being produced from upper icemaker. I found e2 error lost position on ice maker. Icemaker is on back order office to call customer when part comes in. Water valves are all cycling fine. Customer has full water pressure to both icemaker and the door. No issues with lower icemaker. ; ordrng 1 W11658802 (Ice maker)

We serviced a

WHIRLPOOL FREEZER

Model MSS25N4MKZ04

Near Springfield, MA 01104

Roger R.

Job Details: 09/11/2023

"Found unit has a bad burnt connection at brown wire in heater house. ; ordrng 1 W11650661 (Heater, defrost)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Springfield, MA 01109

Roger R.

Job Details: 09/11/2023

Installed new defrost heater with harness in freezer section.

We serviced a

SAMSUNG DISHWASHER

Model DW80F600UTS

Near Longmeadow, MA 01106

Roger R.

Job Details: 09/11/2023

"Found door latch not working properly. Quoted for new door latch associated and labor. Will order and return to install. ; ordrng 1 DD81-02132A (Latch, door)"

We serviced a

WHIRLPOOL DRYER

Model WED95HEDU1

Near Longmeadow, MA 01106

Roger R.

Job Details: 09/11/2023

Found unit has a bad idler pulling and rollers. Repaired by replacing worn parts with new from dryer maintenance kit ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Longmeadow, MA 01106

Roger R.

Job Details: 09/11/2023

Found both door seals loose in channels. Heated seals and reinserted into the doors. Seals much better now c

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Charlotte, NC 28215

Jeff L.

Job Details: 09/11/2023

"Replaced compressor there is a update kit for this repair part#WPW10507886If the customer calls back in we will need to order another compressor and this kit. After Randy and I talked we decided to move forward with the parts we had. At this time, the unit took 5.25 oz of 134a and is holding with frost pattern. Again, if customer calls back we will need the kit. Unit ran and checked ok(Call complete); used 1 WPW10466675 (Compressor) from stock,and 2 process tubes w11506635 Job Cmpltd"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, NC 28217

Jeff L.

Job Details: 09/11/2023

Replaced parts to this fridge. The unit was unplugged when I arrived the drain pan was full of water I removed all water from drain pan and replaced harness and board. This customer is very unhappy with this product says it buckled her floor said she spoke with whirlpool and they are offering no resolution. I made it very clear that advantage appliance was not responsible for any damages we were the servicer provided to repair the problem. Customer is going to action 9 a local tv channel here and voice her displeasure. Again I emphasize advantage appliance did not cause the problem we were sent out to diagnose and repair

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Charlotte, NC 28210

Jeff L.

Job Details: 09/11/2023

Customer was not aware she had to hit the start button twice to get the operation to start. Unit ran and checked ok..(Call complete)

We serviced a

JENN-AIR OVEN

Model JJW2827WS00

Near Charlotte, NC 28210

Jeff L.

Job Details: 09/11/2023

The blowers run fine and at proper speed until the relay on appliance board kicks them off. Fault code is F8 E0 this is a new renovation and the unit has not been used since install due to fault code. I pulled unit out from wall about 1/4 ways out and preheated both ovens to 350 degrees and all operations were normal. I found the bottom trim bent upward restricting the air flow of heat out of the unit causing it to get to get to hot and shutting down unit. Pre heated unit four times and unit worked fine. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE334GPS0

Near Tolland, CT 06084

Amanda R.

Job Details: 09/11/2023

Fixed wire harness tested working normally left controls

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