Service History 199 - Advantage Appliance Repair

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near Longmeadow, MA 01106

Roger R.

Job Details: 09/05/2023

Unit has a compressor with a locked rotor. Will need to replace compressor again. Will order parts and return. W; ordrng 1 W11574734 (Compressor) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504445 (COUPLER) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11506621 (COUPLER 6 NK MS 00) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 Twotimeframe (Extra time for compressor job)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Charlotte, NC 28216

Robert A.

Job Details: 09/05/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL00

Near Troutman, NC 28166

Mark C.

Job Details: 09/05/2023

Installed new control and panel unit is fully operational.

We serviced a

GE REFRIGERATOR

Model GTS18KHPARCC

Near Longmeadow, MA 01106

Roger R.

Job Details: 09/05/2023

Found unit not getting water to ice maker. Suspect dirty clogged filter. As there was no bypass cap I recommend to replace filter. Is still no ice after replacing filter I would recommend replacing the ice maker. Quoted $$199 for ice maker and $239 for labor if needed. Charged diagnostic fee

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Charlotte, NC 28209

Robert A.

Job Details: 09/05/2023

"I installed the ordered parts and tested the unit for the cx. The unit is still not opening and closing properly. The right side works fine, but the left side rail slips leaving the right side in place when pulled from the left side. The Left rail slide is damaged and needs to be replaced. Im ordering the part for the return visit.; ordrng 2 WP13055901 (Rail slides)s"

We serviced a

WHIRLPOOL RANGE

Model AER6303MFS2

Near Chicopee, MA 01013

Mike K.

Job Details: 09/05/2023

"Complaint of glass top being loose, replaced and and good. Verified burner operation .Authorization A18B040WP1. No service call collected per office notes."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Holyoke, MA 01040

Mike K.

Job Details: 09/05/2023

Replaced fr light switch and light working properly. Temps good after last repair.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Shrewsbury, MA 01545

Angel R.

Job Details: 09/05/2023

"Found line two connection at the terminal block unscrewed and just hanging there, secured it with screw, tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Auburn, MA 01501

Angel R.

Job Details: 09/05/2023

"Found water tube and fitting was damaged in delivery process, will order new tube, fitting, clamp and insert.; ordrng 1 W11292468 (fitting) and 1 WP1106508 (gasket) and 1 W10861184 (clamp) and 1 4387491 (insert) and 1 W10823511 (tube-water)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Westfield, MA 01085

Mike K.

Job Details: 09/05/2023

Freezer light out top lights in rf faint flicker. Replaced freezer light and all working now. P&L covered by W11460554 S191AQ .Collected for service call.; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock

We serviced a

KITCHENAID ICEMAKER

Model KUID508HPS01

Near Mooresville, NC 28117

Mark C.

Job Details: 09/05/2023

Installed new pump and control unit is fully operational.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Mooresville, NC 28117

Mark C.

Job Details: 09/05/2023

"Unit has broken upper rack and sprayer; rqstng P&A on 1 WPW10340542 (Spray arm) and 2 WPW10082853 (Clip)s and 1 W10803790 (Positioner), used 1 W10712395 (Adjusters) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Davidson, NC 28036

Mark C.

Job Details: 09/05/2023

Unit is not heating due to an open short in the heating element quoted 309.22; used 1 279838 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Davidson, NC 28036

Mark C.

Job Details: 09/05/2023

Unit is not activating due to a faulty run winding on the compressor.; rqstng P&A on 1 W11574734 (R600 compressor) and 1 W11109499 (Filter dryer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Lexington, NC 27295

Vincent O.

Job Details: 09/05/2023

Unable to verify complaint. No smell at this time. Cycled unit and verified proper operation. Still no smell after running cycle. Noticed water is cloudy even with no soap or rinseaid present. Possible water supply issue. Also noticed unit appeared to be draining slowly at first. After draining a few times drain line opened up and unit is draining properly. Possible drainage issue. All functions check ok at this time. Nothing we can do about smells.

We serviced a

WHIRLPOOL DRYER

Model WED7120HW1

Near Lexington, NC 27292

Vincent O.

Job Details: 09/05/2023

"Found tensioner extremely tight causing friction on drum and motor to over heat. Checked and verified no obstruction to drum. Or blower. Unit will need new spring, idler, motor. Ordering rollers due to thumping noise that was not corrected when drum replaced. ; rqstng P&A on 1 W10837240 (idler pulley) and 1 WPW10446781 (idler spring) and 1 W11549461 (Motor) and 2 WPW10314173 (Rollers)s"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Fort Mill, SC 29715

Mitch H.

Job Details: 09/05/2023

Tested and ran diagnostics. Found F7E5 shifter error. Removed and replaced slider. Ran calibration then ran diagnostics cycle. All functions test good and operating properly.; used 1 W10734521 (Slider) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/05/2023

"Checked and found left side rail broken and not allowing freezer door to close properly. Was able to get door closed and operating for now. Ordering slide rails. Called office, scheduled return visit for 9/7 - 12-5; ordrng 1 WPW10397636 (Left side rail) and 1 WPW10397635 (Right side rail)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Stanley, NC 28164

Ryan S.

Job Details: 09/05/2023

Returned to install damper. Installed part and reassembled unit. Ran service mode to test function of damper. Damper is opening and closing after turning off service mode. Verified proper operation ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/05/2023

"Checked and found filter housing on dryer broken. Tested dryer, heating and cycling correctly. Asked customer about loads they were drying. Found that they were mixing light with heavy items and using sensor dry. Educated customer on dryer operation and that if drying light and heavy together they should use timed dry cycle. Dryer operating as designed. Ordering filter housing. Scheduled return visit for Friday 8-1; ordrng 1 W10906551 (Filter housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Oxford, MA 01540

Angel R.

Job Details: 09/05/2023

"Rod and gears came off, one gear is broken and they cant find the rod. Will order both. Left rail has always been sticking according to customer and now is slightly corroding and bearings grinding. Will order both.; ordrng 1 12002497 (gear (left)) and 1 W10802331 (shaft-rack 3) and 2 WPW10120018 (slide rail (frz))s"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Oxford, MA 01540

Angel R.

Job Details: 09/05/2023

"Found strike broken, will order new one.; ordrng 1 W11457841 (Strike)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Oxford, MA 01540

Angel R.

Job Details: 09/05/2023

"Installed legs, tested ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Oxford, MA 01540

Angel R.

Job Details: 09/05/2023

"Found heater dead but getting voltage, top spray arm is loose and barely making a good seal will order as well.; rqstng P&A on 1 W10518394 (heater) and 1 W11607104 (Spray arm)"

We serviced a

WHIRLPOOL DRYER

Model LER6611LQ0

Near Lexington, NC 27292

Vincent O.

Job Details: 09/05/2023

Found open hi limit tstat. Order and repl@ce hi limit and heater. This is not a rework. Unit was heating on previous visit. Please authorize additional payment. ; rqstng P&A on 1 WP3977767 (thrmst-fix) and 1 279838 (Heater)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clover, SC 29710

Mitch H.

Job Details: 09/05/2023

Checked and found dishwasher leaking from pump. Removed and replaced pump/motor assembly. Tested and checked for leaks. Operating properly and no leaks found.; used 1 W11025157 (Pump / motor) from stock

We serviced a

ELECTROLUX DISHWASHER

Model FGID2466QF7A

Near Manchester, CT 06040

Chuck M.

Job Details: 09/05/2023

Installed drain pump and tested. Dishwasher is draining properly.

We serviced a

WHIRLPOOL RANGE

Model WGG75S0FS02

Near Charlotte, NC 28215

Jeff L.

Job Details: 09/05/2023

Customer said she emailed the office this morning to reschedule due to lack of payment for labor. I took both parts back with me the control will have to be reordered because this one s defective. ; O-emld tckt

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Charlotte, NC 28273

Robert A.

Job Details: 09/05/2023

"Cx complaint that the units cooktop is separating and is bowed. I inspected the unit to confirm the complaint. The burners work fine but the pot and pan have a hard time sitting level with the bowed cooktop. The middle of the cooktop is slightly separating as well. The area is not around the burner elements, so the cooktop separation is not from normal use of the elements. The unit needs a new cooktop to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W10814036 (Cooktop)"

We serviced a

GE DISHWASHERY

Model n/a

Near Westfield, MA 01085

Mike K.

Job Details: 09/05/2023

"Replaced wash motor assy, verified not leaking, new leak from supply line, fitting came loose in moving unit. Tightened and let unit one through first two fills, no leaks.."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Agawam, MA 01001

Mike K.

Job Details: 09/05/2023

"Unit again not agitating and found actuator disconnected from cam again. Quoted for cam/actuator/ additional labor.Replaced cam and agitator. Recalibrated and ran self test fine twice, switching from spin /agitate fine both tests.; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Agawam, MA 01030

Mike K.

Job Details: 09/05/2023

"Unit intermittently going from freezer by in rf and back. On arrival today rf is warm, measured 51 mid shelf items. Evap covered in ice again. Test 38 is forced defrost put into defrost and verified unit is defrosting. Was set to 8 hours defrost previously. Doors all sealing fine, no gaps in casing/liner. Diffuser, control and rf thermistor were replaced previously. Verified baffle motor and fan operating properly. Called techline. Will have us replace defrost thermostat and u/I board which controls logic functions on this unit.Sr # 7737242463Also advised to put new control into 8hour timer when replaced; rqstng P&A on 1 W11567938 (User Interface) and 1 W11566475 (Evap harness)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 09/05/2023

Dryer taking too long to dry. Dryer heating properly. Used vent test kit and test failed. Disconnected vent and test passed. Customer must clear vent. ; used 1 W11224254 (VENT TEST KIT) from stock

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Plainfield, CT 06354

Amanda R.

Job Details: 09/05/2023

"All four knobs bad paid for all four today ordering two more knobs ; ordrng 2 W11517331 (Knobs)s, dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Brooklyn, CT 06234

Amanda R.

Job Details: 09/05/2023

Tub is dented upper right corner leaking water needs tub job ; ordrng 1 W11409865 (Tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28205

Jeff L.

Job Details: 09/05/2023

Found moisture up around damper barely open with very little cold air getting over to fresh food side. Replaced damper unit ran and checked okCall complete; used 1 W11645127 (Diffuser) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Newington, CT 06111

Jeremy B.

Job Details: 09/05/2023

I stalled new parts ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near New Britain, CT 06053

Jeremy B.

Job Details: 09/05/2023

Installed new evaporator. Pressurized with 140psi of nitrogen and it held. Recharged with 47G of R600a please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11506619 COUPLER 8 NK MS 00 and 1 W11506635 COUPLER 6 NF MS SV

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Cromwell, CT 06416

Jeremy B.

Job Details: 09/05/2023

"Customers complaint is frost forming around ice chute inlet and water dripping from dispenser. Found flap on separator jamming up. Replaced reset to proper temps checked icebox fan and its working. Customers has hard water will replace dual water valve. ; rqstng P&A on 1 W11482383 (Valve), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Waterbury, CT 06708

Jimmy R.

Job Details: 09/05/2023

Installed new sump and panel ran unit thew a wash cycle and a drain all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Wolcott, CT 06716

Jimmy R.

Job Details: 09/05/2023

"Checked over unit and found all burners burning super high and no simmer left front burner valve bent and right front bent causing knobs to crack and burners to not come on and bind, adjusters all burners and found middle burner not lighting fully found orfice clogged, will order new burner, manifold and knobs parts tentative due to special order advised when in we would call for return visit ; ordrng 1 W11356350 (Manifold) and 4 W11517334 (Knob)s and 1 W11186516 (Orf holder)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Hartford, CT 06120

Chuck M.

Job Details: 09/05/2023

Customer complaint is that washer would not complete cycle. Inspected and found slider broken. Replaced slider and tested. Washer checked ok. Showed customer it works. ; used 1 W10734521 (SLIDER) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/05/2023

Customer complaint is that dishwasher handle was loose. Tighten and showed customer it works.

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Charlotte, NC 28277

Jeff L.

Job Details: 09/05/2023

"Found left front burner switch burnt up, when it happened it sent power backwards to the board and blew the board out. Had a switch on van and ordered control board. Replaced both parts unit ran and checked okCall complete; used 1 WP3149400 (Burner switch) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Belmont, NC 28012

Ryan S.

Job Details: 09/05/2023

"Customer complained of high pitched noise during spin. Upon arrival customer had a video of the noise. Wasnt sure what noise was by video. Ran high speed spin in component activation and no noise present. Took off stator cover and inspected clutch/slider no visible damage to slider or stator. Ran unit with wet towels to check for noise when spinning with weight in basket. Couldnt find any noise when running unit, informed customer unit working and designed. Verified proper operation."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near West Hartford, CT 06107

Chuck M.

Job Details: 09/05/2023

Customer complaint is that dishwasher had error code F8e4 overfill. Inspected and found water in drip pan. Cleared and ran dishwasher. Found water getting past gasket on right side found gasket out of position at bottom right. Corrected gasket and tested. No leaks found.

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Enfield, CT 06082

Gary V.

Job Details: 09/05/2023

"Inspected and found pressure system fault and communication fault, replaced main acu and pressure switch, cycled, and tested fine.; dspstn on spec-tagged invntry: 1 W11201274 CNTRL-ELEC , used 1 WPW10448876 (SWITCH-WL) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WFE505W0JZ3

Near Ellington, CT 06029

Gary V.

Job Details: 09/05/2023

"Inspected and found screws holding cooktop on to cabinet where misaligned, and readjusted cooktop alignment and screws, leveled top and tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Somers, CT 06071

Gary V.

Job Details: 09/05/2023

"Installed ui and main acu, cycled and tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Matthews, NC 28105

Jeff L.

Job Details: 09/05/2023

Upon arrival the fridge was working great. Removed back panel and found no frost build up. Had a good frost pattern ice bucket was full of ice fresh food side was good and cool. Replaced thermistor and heat probe. Unit ran and checked ok (Call complete); dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gastonia, NC 28054

Ryan S.

Job Details: 09/05/2023

"Customer complained chord and terminal burnt. Confirmed complaint. Informed customer chord is it covered under warranty and quote 42.79. Installed new terminal block from ts. Plugged in unit and unit now running and heating. Collected via cash. ; used 1 PT500L (CORD-POWER 6' 3 WIRE), and 1 279320 (TERMINAL BLOCK) from stock"

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Cherryville, NC 28021

Ryan S.

Job Details: 09/05/2023

"F7e5, f7e6. Ran Manuel service mode and found loud noise from cam area. Looked under unit and found cam was tight but was slipping. Found gearcase shaft had fallen a bit causing cam to be right out of contact with other parts of cam causing unit to either no agitate or make loud grinding noise. Ordering gearcase, cam and actuator . Scheduled return call for 9-8-23 pm. ; ordrng 1 W11454738 (Gearcase) and 1 W11212745 (Actuator) and 1 W10721967 (Cam), rqstng P&A on 1 2xtimeframe"

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 09/05/2023

Complaint dryer squealing I found idler pulley is completely locked up. I replaced with component service kit tested operations no additional issues. Found dryer is not working properly with no abnormal noises and is heating fine.; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Watertown, CT 06779

Jimmy R.

Job Details: 09/05/2023

"Tested unit and found when washer would go into a spin unit would make a loud noise coming from under machine, checked cam and belt and found cam wobbling and belt making a ball bearing noise, replaced belt and cam ran unit threw a spin and a quick wash checked all functions and unit is now operating properly ; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Bethlehem, CT 06751

Jimmy R.

Job Details: 09/05/2023

"Tested unit and found freezer door building up moisture on top under fridge doors, checked gaskets and found freezer door gasket to low and door has void letting warm air in and causing moisture, pick up door to help stop moisture will order new door assembly with gasket. Checked temps in fridge and found moisture level super high and temps not reading correctly checked damper and found cycling, will order new cntrl and a hinge kit to help with temps advised fridge door would be sent to the house ; ordrng 1 W11548534 (Cntrl) and 1 W11435342 (Freezer door) and 1 W10917988 (Hinge kit)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Thomaston, CT 06787

Jimmy R.

Job Details: 09/05/2023

"Checked over unit and found water had been dripping down left side of machine and s coming done the front also moisture building up in and on freezer door gasket mostly on right side. Checked water dripping and found water coming from tubing on the top of fridge cabinet found when machine would call for water in ice maker it would over flow and leak out of the top connection, removed ice maker and cleared fill tube cycled ice maker and water and unit Is now dry. Will order new valve and tubing to stop from leaking. Checked frost issue snd found right side of freezer door had dropped down causing warm air to get in and moisture to build up, adjusted door to stop and unit is now ok. Will order new valve, tubing and fridge door gasket due to right side ripped File#7737250784; ordrng 1 W11415785 (Water tubing) and 1 W11548535 (Valve) and 1 W10830055 (Gasket fridge)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Southington, CT 06489

Jimmy R.

Job Details: 09/05/2023

"Checked over dryer and found unit had not been cycling threw a sensor dry unit would stop and just keep running. Checked timer and found good voltage 120v on each leg and 240v acrossed, ran dryer where unit would not move and unit cycled threw and shut down checked sensor and cleaned sensor bars ran unit again and all operations are now working to specs ; dspstn on spec-tagged invntry: 1 WPW10569603 DOOR SWITCH"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Denver, NC 28037

Mark C.

Job Details: 09/01/2023

Unit is shutting down mid cycle due to the thermal circuit on the motor shorting open. ; ordrng 1 W11126010 (Motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C5EXY00

Near Gastonia, NC 28056

Ryan S.

Job Details: 09/01/2023

"Customer complained after installing new copper water line, unit not getting water or dispensing water. Found harness was connected but one of the lines I was not seated all the way in the harness connector. Pushed in line and heard click and line was secured. Verified dispenser working."

We serviced a

WHIRLPOOL DRYER

Model WED95HEDC0

Near Denver, NC 28037

Mark C.

Job Details: 09/01/2023

Installed new consumables unit is fully operational.; dspstn on spec-tagged invntry: 1 4392065 DRYER REPAIR KIT

We serviced a

WHIRLPOOL RANGE

Model kfeg500ebs6

Near Oxford, MA 01540

Angel R.

Job Details: 09/01/2023

"Installed control and fuse, tested ok but customer will need to replace receptacle as the terminals are loose and slightly corroded."

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF42NXFXDE02

Near Mooresville, NC 28117

Mark C.

Job Details: 09/01/2023

Installed new led modules unit is fully operational.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Cornelius, NC 28031

Mark C.

Job Details: 09/01/2023

Unit not making ice due to a run getting Stuck in the bailing arm causing the ice maker to shut off. Cleared blockage unit is fully operational.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Windsor, CT 06095

Gary V.

Job Details: 09/01/2023

"Inspected and found table ring cracked under heating, will order and return.; ordrng 1 W11213915 (Turn ring)"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Gastonia, NC 28054

Ryan S.

Job Details: 09/01/2023

Unit is in an unoccupied new build. Builder said unit not heating. Pulled unit out to test power and found proper voltage. Tests unit and found unit heatin in oven and all surface elements working. Pushed unit back and unit still working. Informed customer that outlet might be faulty or the unit could have been unplugged slightly when pushed in causing one leg to not make contact . Informed if it happens again issue is with electrical because unit is working as designed when proper voltage is present. Verified proper operation.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Mount Holly, NC 28120

Ryan S.

Job Details: 09/01/2023

Customer complained unit not drying. Upon arrival ran service diagnostic. No error codes stored. Ran service test and all functions working including heater. I formed customer unit working as designed. Informed customer to use heated dry seating along with rinse aid. Informed customer to reference owners Manuel for any other information. Unit verified working as designed.

We serviced a

WHIRLPOOL COOKTOP

Model G7CG3064XS00

Near Fort Mill, SC 29715

Mitch H.

Job Details: 09/01/2023

"Inspected and found that wiring from spark module shorted and melted. Some knobs melted and cannot be removed without damage. Cooktop will need manifold assembly, spark module, harness and knobs. Quoted customer for repair and saved estimate. Customer will think about it and let us know. Advised customer that estimate is good for 7 days."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Charlton, MA 01507

Angel R.

Job Details: 09/01/2023

"Found frost on evap, tested thermistor and heater with multimeter and both are testing open. Fan working properly. Will order both heater and thermistor. Advised customer defrost unit the day before visit.; ordrng 1 W11650661 (Heater) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL WASHER

Model LXR7244PQ4

Near Charlotte, NC 28262

Robert A.

Job Details: 09/01/2023

Cx complaint that the unit is not starting or responding at all. I inspected the unit to confirm the complaint. The wall outlet is sending 121v and has good polarity. The timer is not responding at all. Im ordering a timer and drain pump just in case to resolve the issue.; ordrng 1 WP8541939 (Timer) and 1 WP3363394 (Drain pump) and 1 W10337780 (Water level switch) and 1 WP661614 (Temp switch)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Charlton, MA 01507

Angel R.

Job Details: 09/01/2023

"Ran diagnostics found F8E1 long fill, will order new fill valve. Customer is on well water, advised getting an in-line filter going forward.; ordrng 1 W11038689 (valve)"

We serviced a

WHIRLPOOL KITCHEN

Model Wrf555sdfz07

Near Sturbridge, MA 01566

Angel R.

Job Details: 09/01/2023

"Found ice chunk lodged in between bin blades, removed and tested ok."

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Southbridge, MA 01550

Angel R.

Job Details: 09/01/2023

"Dryer is working properly, lint screen broke in 3 pieces. Will order new lint screen.; ordrng 1 WPW10516085 (Lint screen)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Charlotte, NC 28210

Ryan S.

Job Details: 09/01/2023

"Came to install part ordered by previous tech. Installed new float switch. Installed part and ran service mode and no error codes returned. Ran express wash and checked for leaks. No leaks detected, unit is level, informed customer to make sure to no use too much detergent and to check for over siding if leak into overfill returns. . Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Meriden, CT 06450

Jeremy B.

Job Details: 09/01/2023

Installed new dispenser and ran test 12 found no leaks.

We serviced a

MAYTAG DISHWASHER

Model MDBH945AWW

Near Cornelius, NC 28031

Mark C.

Job Details: 09/01/2023

Installed new sump assembly and control unit is fully operational.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Davidson, NC 28036

Mark C.

Job Details: 09/01/2023

"Units ice bin has a broken latch making it difficult to remove. Customer states the unit was unplugged due to a no cool condition in the fresh food due to a frozen evap. This is due to a faulty defrost heater.; rqstng P&A on 1 W11336586 (Orion assembly w/ lower harness) and 1 W11395558 (Evap cover), ordrng 1 W11291124 (Defrost heater), rqstng P&A on 1 W10910401 (Ice bin), states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Agawam, MA 01001

Mike K.

Job Details: 09/01/2023

"Replaced icemaker and control, ran test 45 and icemaker filled fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Westfield, MA 01085

Mike K.

Job Details: 09/01/2023

"Replaced icemaker and water valve. Opened supply valve half way, dispensed water fine and filled fine in icemaker fill test."

We serviced a

GE WASHER

Model WJRE5550H1WW

Near Fort Mill, SC 29715

Mitch H.

Job Details: 09/01/2023

"Checked and tested washer. Found control, valves, and drain pump all working properly. Washer not agitating or spinning. Shifter tests good. Motor has proper voltage incoming but will not run. Needs motor. Quoted customer for repair and saved estimate. Customer declined repair, said they will replace washer. Collected for service call on ck# 108"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lexington, NC 27295

Vincent O.

Job Details: 09/01/2023

Customer states that when using ice dispenser frequently frost begins to build up in freezer. This has been issue from day one. Multiple services and parts replaced previously by multiple companies. Tech has never seen abnormal frost during visits other than previous ice buildup at evap. This issue has been resolved. Unit has full frost pattern and full ice bin. Unit is operating as designed. Sr#7737238315.

We serviced a

IKEA REFRIGERATOR

Model IX5BBEXDS00

Near Middletown, CT 06457

Jeremy B.

Job Details: 09/01/2023

Found defrost drain clogged causing water to leak on floor. Cleared drain and cleaned drain tube all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Middletown, CT 06457

Jeremy B.

Job Details: 09/01/2023

Installed new parts. New fresh food door came damaged but was able to get old door to seal all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 09/01/2023

Customers complaint is dishwasher was giving F8E4 ran several times and couldnt duplicate any leaks all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Monson, MA 01057

Chris B.

Job Details: 09/01/2023

Complaint that the unit is not washing properly. Found Wash pump not running. Got 1.3k ohm out of range at the harness wire to the control board. Ran diagnostic cycle and didnt find voltage to the present. Will order control board as backup. Will order parts for for a return visit. ; ordrng 1 W11460945 (Wash Pump) and 1 W11672039 (Control Board)

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Ware, MA 01082

Chris B.

Job Details: 09/01/2023

Replaced all parts and ran two diagnostic cycles and calibration. Unit working normal. No more error codes present.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Windsor, CT 06095

Gary V.

Job Details: 09/01/2023

"Installed seal whirlpool techline advised and door closing properly, but customer going to monitor and call if still gets moisture on top of freezer door gasket."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/01/2023

"Removed and replaced tub ring. Tested washer, no leaks found. Operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near East Hartford, CT 06118

Chuck M.

Job Details: 09/01/2023

Customer complaint is that washer would not complete cycle. Customer was washing sheets and load went off balance. Customer could not get drain and spin cycle to work. Ran drain and spin cycle successfully washer checked ok. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/01/2023

"Confirmed purchase date and took picture of receipt. Checked and found compressor locked up. Will not start, only clicks then shuts off. Ordering compressor and related parts.; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Drier) and 1 W11547180 (Start device) and 1 WPW10662129 (Capacitor)"

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/01/2023

"Tested and confirmed issue and error code. No response from console. Could not enter diagnostics or access any functions. Console is on order, will replace when part arrives.; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/01/2023

"Tested and ran diagnostics. No stored error codes. Checked motor, clutch, shifter and belt, all looked good. No noise from gear case. Removed wash plate, found several coins under wash plate rubbing and making squealing noise. Removed coins, reinstalled wash plate. Retested, operating properly and quietly."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Davidson, NC 28036

Mark C.

Job Details: 09/01/2023

Customer states unit is not spinning. Ran calibration and drain spin unit is performing with no issues. Had customer load unit to assess the issue placed unit on a quick wash cycle to find unit is fully operational.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near Stanley, NC 28164

Mark C.

Job Details: 09/01/2023

"Replaced units lid latch. Placed unit into test cycle unit locks and throws an f9e1 drain errors. After inspecting the circuit the pump and harness are showing the proper resistances indicating a faulty main control. Quoted an additional 294.64 ; ordrng 1 W11419052 (Control unit), dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH04

Near Hartford, CT 06106

Jeremy B.

Job Details: 09/01/2023

Arrived and found compressor burning hot and tripping off on overload. Used nitrogen and pressurized to 140 didnt find any leaks. Compressor not starting needs new compressor. Left evap with customer. ; rqstng P&A on 1 W11209866 (Compressor) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model JCD2389GTB

Near Bristol, CT 06010

Ruben C.

Job Details: 09/01/2023

Checked unit found thermostat is not keeping unit on all the time I hit therm and it started. Up ordering ; ordrng 1 61005438 (Therm)

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Torrington, CT 06790

Ruben C.

Job Details: 09/01/2023

"Checked unit found heating element open and thermal fuse open replaced heating thermal fuse. And thermistor tested operation normal; used 1 WP8544771 (ELEMENT), 1 WP3392519 (THERMAL FUSE), and 1 WP8577274 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Ludlow, MA 01056

Roger R.

Job Details: 09/01/2023

"Found clogged and frozen defrost drain. Cleared and checked, all ok"

We serviced a

KENMORE REFRIGERATOR

Model 596.77593801

Near Wolcott, CT 06716

Jimmy R.

Job Details: 09/01/2023

"Tested unit and both sections not cooling temps up in the 70 degree range, checked evap and found no frost and warm air just blowing. Checked compressor and found not running, checked relay and found relay had fallen off top two post of compressor causing compressor to not start once hit relay unit kicked on, unplugged unit and checked relay found ok reattached and unit started cooling and working to specs. Advised customer to give unit 24hrs so temps can get down leave a bowl of water in freezer just to check."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Prospect, CT 06712

Jimmy R.

Job Details: 09/01/2023

"Checked over unit and found customer had issue with ice maker not making ice and water not dispensing then it started to work, checked temp setting and found fridge at recommended and freezer at 3 degrees, set freezer to -1 ran a diagnostics cycle and checked errors, found no errors for ice maker and machine, customer had unit set to 37 and it was to cold they adjusted it to 38 and unit started to work. Checked temps and found reading 40 in fridge and 2 in freezer advised ice and water line had froze and thawed out from cold temp setting, advised temps are now set to normal and reset cntrl advised to give unit 24 hrs so temps can regulate. Unit is now operating to specs all temps are proper"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near East Hartford, CT 06118

Chuck M.

Job Details: 09/01/2023

"Installed drain pump and tested. Washer checked ok. Customer stated that the washer overflowed on a previous occasion. Ran rinse cycle and washer filled, stopped, washed, drained and spun properly."

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