We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Hadley, MA 01035
Mike K.
Job Details: 06/19/2023
"Door switches ordered are correct per parts diagram for this model, but are incorrect, two prong instead of three, had right switch as truck stock, replaced right door switch and is operating properly and not as sensitive.Heated in sink of hot water and steamed gasket to make it easily molded to new door, installed and sealing properly; used 1 W11396033 (LIGHT SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Amherst, MA 01002
Mike K.
Job Details: 06/19/2023
"Cs complaint is of squeaking/squeak during spin, does go away. Turning tub by hand has no unusual noise.Ran self test, completed fine, noise not replicated.Looked at underside of unit and has a leaking gear case.; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Clutch assy) and 1 W11239857 (Belt) and 1 W10752283 (Wash plate) and 1 W10752187 (Wash plate screw) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near East Hartford, CT 06118
Jeremy B.
Job Details: 06/19/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/19/2023
I replace the door tested operations heated door gasket. Insured door is now making a nice tight seal no additional issues. Found with refrigerator or reported by customer with refrigerator or freezer cooling at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Unionville, NC 28110
Jonathan J.
Job Details: 06/19/2023
Complaint Heating Element - SP W11540964 - Special Project S17304. I replaced heater per special project instructions. I tested operation inspected for leaks no leaks found.; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Wingate, NC 28174
Jonathan J.
Job Details: 06/19/2023
"I replaced cam and actuator I found cam had come apart nut came loose. Actuator would not shift after replacing cam I replaced actuator I tested operation after calibration by performing a quick wash no abnormal noises heard at this time. Everything is working properly. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Fort Mill, SC 29715
Mitch H.
Job Details: 06/19/2023
"Confirmed purchase date and took picture of receipt. Checked and found noise coming from hub. Replaced hub, tested washer. Now operating properly and quietly.; used 1 W10528947 (Hub) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28277
Mitch H.
Job Details: 06/19/2023
"Prior to removing compressor, check inverter to ensure proper voltage to compressor. Found no power out of inverter to compressor. Checked and found that compressor kit did not include inverter. Ordering inverter and main control.Customer very upset. Says it has already been almost a month with no refrigerator. He will call Whirlpool.; ordrng 1 W11567494 (Inverter) and 1 W11595219 (Control), dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506619 COUPLER 8 NK MS 00"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Worcester, MA 01602
Amanda R.
Job Details: 06/19/2023
"Complaint no control outlet good unit needs to be taken down to diagnose I cannot take unit down because we cant move the range out from under it ordering parts needs a make tech to take unit down ; ordrng 1 W11129648 (Control) and 1 W11244085 (Ui) and 1 WPW10531156 (Noise filter), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL PEDESTAL
Model WFP2715HC0
Near Torrington, CT 06790
Ruben C.
Job Details: 06/19/2023
Not a manufacturing defect pedestal installed incorrectly has to go back to dealer
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/19/2023
Icemaker not working and freezer not freezing. Found no error codes for icemaker. It cycled and filled properly. Ran test 4 and found a ball of ice At capillary tube. Needs new compressor and system leak checked. ; ordrng 1 W10832994 (Compressor) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 06/19/2023
Customers complaint is ice maker not working. Found ice maker jamming up and making abnormal noise and nail arm getting stuck. Ice maker is faulty. Replaced and tested all checks ok. Please allow 24 hrs for ice production.
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS6
Near Torrington, CT 06790
Ruben C.
Job Details: 06/19/2023
Replaced regulator tested oven normal burners still need conversion cust wiiil call whirlpool and have his gas company possibly do
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Shrewsbury, MA 01545
Amanda R.
Job Details: 06/19/2023
Replaced console operation normal
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Litchfield, CT 06759
Ruben C.
Job Details: 06/19/2023
Checked unit cust complaint steam clean not working checked unit found steam clean working normally
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Springfield, MA 01103
Roger R.
Job Details: 06/19/2023
"Found unit not heating due to failed centrifugal switch in motor. Reads 115v across heater terminals when unit is in heating cycle. Unit needs new motor, will order and return. ; rqstng P&A on 1 WPW10448901 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 06/19/2023
Customers complaint is refrigerator not dispensing water or making ice. Found water valve energizing but there is no water hooked up to machine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Amherst, MA 01002
Mike K.
Job Details: 06/19/2023
"Unit has been repetitively failing and hasnt worked since last repair, which has been an ongoing issue. Cs has just been defrosting himself. Unit was unplugged and completely defrosted on arrival.Plugged in and compressor/fans turned on with good airflow.Went into diagnostics, fc, rc, defrost sensors pass. Verified damper working. Doors all sealing fine. Dispensing door sealing.Defrost thermostat measured 4.024 at room tempReplaced harness and thermistor. With unit off not able to test defrost, cs to monitor and said to leave infaioed state if reoccurs.; used 1 WPW10383615 (THERMISTOR,FC) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Clover, SC 29710
Ryan S.
Job Details: 06/19/2023
"Customer complained unit door had make all the way down unit. Informed customer aesthetic issue are on,y covered for 30 days, quoted 509 for repair. Customer got upset and said she didnt want to pay for the issue, she wished someone would of told her it was just for 30 days. Verified proper operation. ; dspstn on spec-tagged invntry: 2 WP8268990 BUSHING"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/19/2023
Customer complained of water dripping from ice maker. Found freezer frozen over. Took off back panel and found heater harness broken. Ordering heater with harnes assembly. Scheduled return call for 6-22-23 am. Customer wanted 30min call out. Left ice maker with customer. ; ordrng 1 W11650659 (Heater with harness.)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/19/2023
"Customer complained unit wont run stopped mid cycle, said previous techs came and tried to fix loose wires. Found wires to capacitor broken off, ordering harness due to wires already being worked on and broken loose again. Left pre id pump with customer. Scheduled return call for ; ordrng 1 W11665968 (Harness), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/19/2023
"Customer complained unit giving error code, wont drain. Upon arrival found f9e1 error, drain pump failure. Checked line at disposal and no debris found and pump not pushing water even when drain line is unhooked from disposal. Ordering drain pump. Scheduled return call for tue, 6-27-23( customer not available Monday) ; ordrng 1 W11462456 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Plymouth, CT 06782
Jimmy R.
Job Details: 06/19/2023
"Level up and adjusted door to satisfy customer as possible, unit is working and doors stopping to specification but customer still not happy. All operations are working as designed if still having issues customer needs 2nd opinion."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Southington, CT 06489
Jimmy R.
Job Details: 06/19/2023
Replace defective timer and check unit cycling and heating to spect timer turning off at cycle ends.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/19/2023
"Customer did not realize had a extended warranty so she calls while we were there and theyre going to send over a dispatch to us Please order control kit, ice maker, water valve. ; ordrng 1 W11312191 (Valve) and 1 W11535162 (Dual valve) and 1 W11115534 (Ice maker) and 1 W11533213 (Control kit), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Matthews, NC 28105
Robert A.
Job Details: 06/19/2023
"Cx complaint that the unit intermittently starts because the lid does not lock. I inspected the unit to confirm the complaint. I found error codes: f5e2 f2e1, I cleared the codes and noticed the lid is separating near left hinge not allowing it to sit flat and lock. I replaced the lid and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Matthews, NC 28105
Robert A.
Job Details: 06/19/2023
Cx complaint that the unit is starting at all and the door is scraping the tub when it closes. I inspected the unit to confirm the issue. The UI flashes an error code (f6e1) whenever power is on. I cycled power and it did the same thing. The unit needs a new UI control to resolve the issue. The scrapes on the upper left side as it closes. If I pull the door to the right slightly it does not scrape the tub. The unit needs new hinges to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11632709 (UI housing) and 1 W11573703 (Left hinge) and 1 W11573702 (Right hinge)
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/19/2023
"Replace stator, rotor and clutch then ran rinse and spin cycle and check unit working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 06/19/2023
"Check unit found not cooling properly, check Freon levels found low, add additional charge and check unit working to specs. Instruct customer to leave water bottle in freezer and observe for freezing and allowing 24hrs."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near East Hartford, CT 06118
Chris B.
Job Details: 06/19/2023
Replaced control board and ran a diagnostic cycle and a drain and spin cycle. Unit working normal. No leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW1
Near Hartford, CT 06114
Chris B.
Job Details: 06/19/2023
"Complaint that the oven side is not working correctly. Found both bake and broil elements has continuity but now voltage reaching both with no sound of switching on. Found good 240v to the unit. Control Board not letting me access diagnostics mode. Will order control board. ; rqstng P&A on 1 W11567368 (Control Board), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near East Granby, CT 06026
Gary V.
Job Details: 06/19/2023
"Inspected and found freezer door liner not holding gasket in properly causing gasket to fall off, unit needs new door with gasket, will order and she will call when part arrives. 4-6 weeks.; ordrng 1 LW10636409 (Freezer door w/gasket)"
We serviced a
LG DRYER
Model DLG5988S
Near Springfield, MA 01108
Roger R.
Job Details: 06/19/2023
Installed new rear rollers and removed lint from inside dryer. All checks okay. RECOMMENDED TO HAVE VENT CLEANED AND CHECKED.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Springfield, MA 01109
Roger R.
Job Details: 06/19/2023
"Found unit running but not cooling. Compressor running, fans running. Unit needs a new compressor, evaporator and filter drier. Will submit to insurance and order parts if authorized ; rqstng P&A on 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor)"
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Springfield, MA 01128
Roger R.
Job Details: 06/19/2023
Found unit working properly at this time. Found vent restriction at vent hood. Instructed customer on proper venting requirements. Install and instruct.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Enfield, CT 06082
Gary V.
Job Details: 06/19/2023
"Inspected and found multiple problems and faults, pressure system, off balance, water ring, ui communication, unit powering on and then shutting right down and not responding, will submit estimate for main acu and ui panel and call for return date.; rqstng P&A on 1 W11400681 (Main acu) and 1 W11199207 (Harness connector) and 1 W11115285 (Ui panel.)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near East Longmeadow, MA 01028
Gary V.
Job Details: 06/19/2023
"Inspected and found right rear burner not igniting, put screwdriver to tip of electrode and electrode will spark but not enough to fully ignite gas, getting weak voltage. will order parts and return. Customer requesting fri pm.; ordrng 1 W11590248 (Holder burner) and 1 W11590249 (Spark module) and 1 W10876260 (Electrode)"
We serviced a
BOSCH WASHER
Model WFMC2201UC03
Near Monson, MA 01057
Roger R.
Job Details: 06/19/2023
Replaced hot water valve that was leaking from the solenoid area. New valve working properly and not leaking.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/19/2023
"Check unit found no display or operation from control, check circuit found circuit possible bad. Flip breaker on and off and display came back and unit starting working, instruct customer to have circuit checked out for connection issues."
We serviced a
WHIRLPOOL RANGE
Model WOS92EC0AS02
Near Watertown, CT 06779
Jimmy R.
Job Details: 06/19/2023
"Tested unit and found cntrl not responding and no lights on, tried to run a diagnostics and no power to unit checked voltage and found 240v going to main cntrl and terminal block, ohmed out front fuse and found faulty. Replaced fuse and unit is no heating and operating to specs ; used 1 WPW10545255 (FUSE-THRML) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HB07
Near Millbury, MA 01527
Angel R.
Job Details: 06/19/2023
"Customer complaint of left side user interface cracking and crumbling. Fan button is responsive, fan is not turning on. Customer has had unit for almost two years and fan was working up until late last year. All other functions are ok. Wil order new UI and fan motor.; ordrng 1 W11409092 (Fan motor) and 1 W11220414 (panl-cntrl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/19/2023
"Ran diagnostics, could not get compressor to kick on. Tried new starter relay and still got nothing. Will need sealed system tech and two slots for this job. ; ordrng 1 WPW10507886 (compressor) and 1 W11506635 (Process tube)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28207
Robert A.
Job Details: 06/19/2023
Cx complaint that the units upper rack is not sliding out. I inspected the unit to confirm the complaint. I found the upper rack adjusters wheel has separated not allowing the the rack to slide out. The unit needs new upper rack adjusters to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11545795 (Left adjuster) and 1 W11551541 (Right adjuster)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Charlotte, NC 28270
Ryan S.
Job Details: 06/19/2023
"Customer complained of leak from front left side of unit. Said hes had another company out a few times. Customer said that the last tech said the door was too heavy due to being a dishwasher with a wooden panel , customer had panel off when arriving. Also found multiple screws that keep outer door secured to frame missing(took pictures) cus also said that the tub will flex when opening the door at the section the hinges are connected to the tub. Oticed tub flexing but cant determine if issue is normal or not right away, took off outer door and ran unit to check for leaks whe running. No leaks detected , put on clear door and found top spray arm malfunctioning causing irregular water patterns to door. Ordering manifold spray arm. Scheduled return call for6-26 -23 Monday am, (customer wont be home Friday) .; ordrng 1 W11545334 (Manifold spray arm)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Charlotte, NC 28270
Ryan S.
Job Details: 06/19/2023
"Customer complained front left dual burner not lighting, found debris covering orifice and burner head was not aligned properly. Aligned burner head and showed customer how to clean orifice holes to clear debris. Showed customer unit lighting . Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Chicopee, MA 01022
Mike K.
Job Details: 06/19/2023
Replaced Evap motor and working properly; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Charlotte, NC 28214
Mark C.
Job Details: 06/19/2023
Units oven will not preheat and the cooktop will not get hot due to the outlet being wired incorrectly the outlet has the neutral wire and L1 switched. Instructed customer on the proper use and care of the unit.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lincolnton, NC 28092
Mark C.
Job Details: 06/19/2023
"Customer states unit is off balance and it shakes violently. Checked unit to ensure it is level. Placed unit into a rinse spin cycle, unit is fully operational and is functioning normally. If problem only exists under load it would indicate weak suspension rods. ; ordrng 1 W11130362 (Suspension)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/16/2023
Installed new fabric dispenser. Tested and verified proper operation. No leaks. All functions check ok.
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Gastonia, NC 28052
Mark C.
Job Details: 06/16/2023
Unit is giving an F3 E0 for a shorted temperature sensor. Replaced control and temperature probe unit is fully operational.; used 1 WPW10181986 (Temp sensor) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, NC 28056
Mark C.
Job Details: 06/16/2023
"Customer states unit is making an abnormal noise. Ran a quick wash cycle, upon spin unit has a banging due to the drain hose bouncing off the back of the unit adjusted hose unit is fully operational."
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HN1
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/16/2023
Customer complaint of screen dimming on its own at times as well as unresponsive. Also seems like the door switches do not catch but i could not duplicate the door switch issue. Did see that the UI display went dim and at times while testing. Informed customer of UI price and install. Will not proceed with repairs.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lincolnton, NC 28092
Mark C.
Job Details: 06/16/2023
Installed new motor capacitor and control unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA32SMHN00
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/16/2023
"Customer complaint of handles getting scratched, says she has had them replaced before. Quoted customer on parts and labor and has decided to just get covers for the handles. Will not proceed with repairs."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Charlton, MA 01507
Chris B.
Job Details: 06/16/2023
"Complaint that the unit is not cleaning properly. Ran a full diagnostic test and found no error codes. Dishwasher ran with no issues but bottom wash arm is too loose and unit missing a rack ear, back tube feeder and top wash arm. Both pumps are working correctly. Heating Element is normal. Will order all missing parts.; ordrng 1 WPW10463906 (Filter Screen) and 1 WPW10340741 (Tube Feed) and 1 WPW10327455 (Top Spray Arm) and 1 WP3400918 (Retainer) and 2 W10165274 (Screw)s and 1 WPW10491331 (Lower Wash Arm) and 1 WPW10082861 (Stop Clip)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 06/16/2023
I replaced evaporator cover defrosted evaporator evaporator was completely frozen over. Inspected to make sure. Frost pattern is being produced on evaporator evaporator is producing a full frost pattern. No additional issues found with refrigerator cooling at this time or freezer cooling. No issues reported about freezer either.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Lincolnton, NC 28092
Mark C.
Job Details: 06/16/2023
Unit is showing a fan speed error due to a faulty tac on the cooling fan.installed new fan unit is fully operational.; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Wingate, NC 28174
Jonathan J.
Job Details: 06/16/2023
Complaint not making noise I found icemaker was had lost position. Replaced icemaker. Cycled power before unplugging icemaker tested operations. Everything is working fine with no additional issues found at this time. I performed test number 97 and 120 icemaker filled with water. Cycled fine.
We serviced a
MAYTAG DRYER
Model MLE22PDAYW0
Near Charlotte, NC 28226
Ryan S.
Job Details: 06/16/2023
"Found blower wheel cracked and motor shaft warped. Tore down dryer replaced both the blower wheel and drive motor. Checked all components to dryer while it was broke down and all parts are operating normally. Removed lint from bottom of dryer and blower wheel assembly, also cleaned lint filterUnit ran and checked okCALL COMPLETE JL"
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Wingate, NC 28174
Jonathan J.
Job Details: 06/16/2023
"Cockroach infestation all over oven cannot service oven due to cockroach, infestation. Customer sprayed electronic control board down with cockroach. Poison control is saturated with poison. Cooktop is also saturated with poison control has cockroach feces all over it. Infinite switches also have feces from cockroaches all over switches."
We serviced a
FRIGIDAIRE DRYER
Model FASE7074LR0
Near Wingate, NC 28174
Jonathan J.
Job Details: 06/16/2023
"Complaint dryer overheating with towels towels extra hot to the touch. I found control relay sticking customer declined control replacement today. I inspected heater to see if it was grounding out anywhere. No issues with Heater and Inspected thermostats. No issues with thermostats. Inspected vent never issues with venting on inspected rollers. Customer said unit was making abnormal noise. No issues with rollers or idler. I did find a little bit of rust on the idler arm, but no issues found customer said unit got so hot. She was afraid it was gonna catch the house on fire. I could not find anything that was Bert. No issues with wiring nothing grounding out."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Weddington, NC 28104
Jonathan J.
Job Details: 06/16/2023
"Replace compressor verified frost pattern for frost pattern on single evaporator core in freezer, tested operations no leaks using soap bubbles by Nu Calgon. No additional issues found with refrigerator cooling at this time. I did find waterline was leaking not fully secured at wall connection upon arrival. Wall is slightly discolored, but it could be just due to the wall never being painted. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB119WFBB00
Near Palmer, MA 01069
Gary V.
Job Details: 06/16/2023
"Inspected and found air damper struggling to open, replaced air damper and cycled, tested fine.; used 1 WPW10594330 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Belchertown, MA 01007
Gary V.
Job Details: 06/16/2023
"Inspected and found stuck lite relay on control board, replaced with new control board and tested fine.; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Granby, MA 01033
Gary V.
Job Details: 06/16/2023
"Inspected and found water leak thru door seal, replaced door seal and cycled, tested fine.; used 1 W11483553 (GASKET) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Matthews, NC 28104
Jonathan J.
Job Details: 06/16/2023
I replaced previous parts that were ordered I tested and inspected for leaks no leaks found dishwasher is operating normally. ; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Charlotte, NC 28208
Robert A.
Job Details: 06/16/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model HAV2558AWW
Near Charlotte, NC 28205
Robert A.
Job Details: 06/16/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ2
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/16/2023
"Disassembled microwave and replaced magnetron. Reassembled and tested, heating and operating properly.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/16/2023
"Replaced console and ACU control. Turned breaker back on. Set time and date and ensured correct model and serial were stored. Tested oven, all functions operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 06/16/2023
"Replaced control, ran calibration. Tested washer, all functions operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28270
Ryan S.
Job Details: 06/16/2023
Found stator motor bolt holding housing together was loose allowing brake housing to slide down causing a noise. Checked all components underneath machine everything was working properly. Reattached stator assembly and tightened bolt back down will glue. Unit was ran and checked okCALL COMPLETE JL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28270
Ryan S.
Job Details: 06/16/2023
"Replaced both fresh food and freezer doors transferred over parts from old freezer door to new one. Also, replaced damper motor assembly due to loud noise. Customer had all shelves out of fridge upon arrival so we left them out for the customer at end of job.had to tape wire harness so it would not rub bottom door hinge. Checked all operations of unit ran and checked okCALL COMPLETE JL; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Belmont, NC 28012
Ryan S.
Job Details: 06/16/2023
"Found right hinge assembly broke, the spring was completely damaged. Also checked left hinge assembly it was still in good mechanical working order, went ahead and changed it as well. After replacing both spring hinges door was back to normal operating procedure. Ran unit thru test cycle all operations are normal. Unit ran and checked ok"
We serviced a
WHIRLPOOL WASHER
Model Mvwb725bw0
Near Prospect, CT 06712
Jimmy R.
Job Details: 06/16/2023
"Check unit found door lock strike broken off door not locking, replace door lock assembly then calibrate unit and check unit working to specs. Leave unit on clean cycle and instruct customer to use clean cycle once a month and use less soap."
We serviced a
WHIRLPOOL DRYER
Model WED6400SW1
Near Wallingford, CT 06492
Jimmy R.
Job Details: 06/16/2023
"Turn control on control display F1 code, take control apart and smell burning on closer look control is burn on two contact point. Control order for return part tentative P/A.; ordrng 1 WPW10111616 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Manchester, CT 06042
Chuck M.
Job Details: 06/16/2023
Customer complaint is that ice maker makes too much ice. Inspected and found shutoff arm pulled away and fill cup twisted. Replaced ice maker. Advised customer to allow time for ice production.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30IVWH0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 06/16/2023
Door not latching. Found latch broken. Needs latch and handle. Quoted customer they will pass.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 06/16/2023
Dishwasher leaking. Found drain hose not connected at side of dishwasher. Secured hose and tested found no leaks.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Durham, CT 06422
Jimmy R.
Job Details: 06/16/2023
"Check unit heard noise between tub and basket getting louder when unit is in spin cycle. Remove tub gasket and found coin stuck between basket and tub, remove coins and replace gasket. Also door not closing correctly slightly lower, adjusted door hinges and door closing correctly. Calibrate unit and check unit working to specs no more noise while washing or spinning."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mint Hill, NC 28227
Jenn F.
Job Details: 06/16/2023
"On arrival old cord and block on top of dryer. Checked voltage at the board. Not getting proper voltage. Checked at the wall 240 across l1 and l2, but l1 to ground 14 volts. And l1 to neutral 0volts. L2 to neutral 145volts. Tried to reset breaker, no change to voltage. Customer needs to have electrician check outlet."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Meriden, CT 06450
Jimmy R.
Job Details: 06/16/2023
Checked cover unit due to leaking from back again found water line keep cracking causing the leaking. Cut out bad spot in waterline and advised customer water line on house side needs to be replaced otherwise it will keep happening. Ran water threw unit and machine is now not leaking and ok for now until waterline is replaced asap
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Meriden, CT 06451
Jimmy R.
Job Details: 06/16/2023
"Check unit found coin slot stuck unable to put coins for operation. Take coin slot apart found screw fallen out preventing slot from sliding out and springs broken. Remove and replace screw, repair springs and attached. Recalibrate unit and check unit working to specs."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Wolcott, CT 06716
Jimmy R.
Job Details: 06/16/2023
"Check unit found agitator broken off separated from wash plates, wash plate is broken and needed to replace. Parts order for service tentative P/A.; ordrng 1 W11510461 (Wash plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT01
Near Wolcott, CT 06705
Jimmy R.
Job Details: 06/16/2023
"Tested unit found machine not cooling properly, check evaporator found low frost pattern, check compressor found low amps. Will order new compressor and process tube, parts tentative P/A.; ordrng 1 WPW10507886 (Compressor) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28269
Robert A.
Job Details: 06/16/2023
Cx complaint that the unit is still violently shaking. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e2. The suspension is more loose than normal. The suspension rods need to be replaced to resolve the issue. Im ordering the suspension rods for the return visit.; ordrng 1 W11217817 (Suspension rods)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Charlotte, NC 28269
Robert A.
Job Details: 06/16/2023
Cx complaint that the unit leaks water from the door. I inspected the unit to confirm the complaint. I found an error code: f6e4. I cleared the code and ran a service cycle. I seen water present on the right side outside of the gasket. I replaced the gasket and ran a service cycle. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Charlotte, NC 28269
Robert A.
Job Details: 06/16/2023
Cx complaint that the unit is not cooling in the FC. I inspected the unit to confirm the complaint. I found the FC evap covered in ice. I removed the ice and tested the fan. The fan works fine with no issues. Im ordering a new evap harness to replace the bi metal to resolve the issue. The cx paid in full for the repair by CC.; ordrng 1 W11249952 (Evap harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28269
Robert A.
Job Details: 06/16/2023
"Cx complaint that the unit is not dispensing ice. I inspected the unit to confirm the complaint. The unit makes ice with no issues. I attempted the dispense ice, the auger engages but nothing comes out. I removed the ice bin and found ice cube fused together at the mouth of the ice bin blocking ice from dispensing. I removed the ice cube chunks and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/16/2023
"Installed new control. Tested unit. Upon testing, found that as soon as compressor kicks on unit sparks at control and blows relay. Compressor and control will have to be replaced at the same time. Reordering control. ; ordrng 1 W11035835 (Control), dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/16/2023
Found unit unplugged upon arrival. Plugged unit in and verified proper operation. Found unit running in 21 vacuum. Under charged. Customer states compressor was just replaced on Tuesday of this week. Added r600. Tested and verified proper operation of fan and that frost pattern is forming properly. All functions check ok at this time. Advised customer to leave unit running if issue returns.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Troutman, NC 28166
Vincent O.
Job Details: 06/16/2023
Found control lock on causing unit to not operate. Removed control lock. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Hartford, CT 06105
Ruben C.
Job Details: 06/16/2023
Cancelling service unit is a hot point under a year Home Depot sent out wrong company
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Tolland, CT 06084
Chuck M.
Job Details: 06/16/2023
Customer complaint is that refrigerator has water underneath drawers. Inspected and found drain pan bowed. Ordered drain pan. Per service pointer with S code S16360 covers labor. ; ordrng 1 W11457241 (Drain Pan)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Ellington, CT 06029
Chuck M.
Job Details: 06/16/2023
Customer complaint is that washer leaves residue on clothes. Ran manual test cycle and agitate and spin are work properly. Water is draining correctly. Drain pump checked ok. Removed basket and inspected. Showed customer it is clean and no residue or buildup on basket or inner tub. Took pics. Customer does not have hot water connected and does not intend to connect hot water. Washer checked ok. No problem found.
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Northampton, MA 01060
Mike K.
Job Details: 06/16/2023
"Not heating, open heater elementQuoted for element, approved.Replaced element and tested on timed dry, unit heating properly; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL2
Near South Hadley, MA 01075
Mike K.
Job Details: 06/16/2023
"Unit leaking from water valve, quoted for part/labor, accepted. Replaced water valve and ran cycle through fill into wash, cancelled and drained, no leaks found.; used 1 WPW10327249 (VALVE) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near South Hadley, MA 01075
Mike K.
Job Details: 06/16/2023
"Cs says last load the unit leaked some water behind and in front of unit, hasnt used since.No errors in history, ran self test and completed with no signs of any leaking, no residue from past leaking on underside of unit or by inlet hoses.Ran power wash cycle and deep water wash to fill unit more fully, went through fill and into agitate, cancelled and drained, no leaking found."
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2 11
Near South Hadley, MA 01075
Mike K.
Job Details: 06/16/2023
"Unit not draining, customer has already cleared drain trap, put into spin cycle and can hear drain pump humming,; ordrng 1 DC31-00187A (Drain pumo)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near South Hadley, MA 01075
Mike K.
Job Details: 06/16/2023
"Rf staying cold, icemaker stopped and freezer to warm. Fr Evap fan and compressor running on arrival. 21 in fr.Unit has a 60 month part/labor on sealed system.Removed fr Evap cover and only frost on first couple turns. Sealed system issue.Office phones down, saw LINEARGUAGES OIL-LESS guages ordered previously on last compressor replacement so added, r134a unit, turtle compressor.Office to contact when arts come in to schedule return; ordrng 1 W11592010 (Compressor) and 1 2xtime (2x time) and 1 LINEARGUAGESOIL-LESS (LINEARGUAGES OIL-LESS) and 1 W11109499 (Drier) and 1 W11099748 (Evaporator fr)"