Service History 198 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Springfield, MA 01104

Chris B.

Job Details: 09/29/2023

"Complaint that the unit is not spinning out the clothes correctly on the white cycle. Before it would do the same issue on Bulky, Towels and Whites. Arriving at the home the customer had a while load running. At 54min. out the spin was set to Fast then the lights changed from Fast to Off at 26min. time. Ran the rinse cycle at the end with no problem. Found unit was installed to close to the wall and installers didnt take into consideration the recommended separation to the wall. ; ordrng 1 WPW10280024 (Retainer)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Waxhaw, NC 28173

Jeff L.

Job Details: 09/29/2023

Arrived at customers home and due to my tardiness they had to leave at 1100 for wifes surgery customer requested that I would come back this afternoon I told them I would contact the office but there were no guarantees may have to reschedule for later date.. rescheduled for 10-4-23; schdld next appmnt for 10/4 WED AM

We serviced a

GE DISHWASHER

Model GDT695SGJ5BB

Near Southington, CT 06489

Jimmy R.

Job Details: 09/29/2023

Installed all new motor parts sensor and diverter ran machine threw a heavy wash cycle and unit is now pumping water up to wash arms soap is now dissolving and all operations are working to specs

We serviced a

KENMORE REFRIGERATOR

Model 795.79043.312

Near Enfield, CT 06082

Chuck M.

Job Details: 09/29/2023

Customer complaint is that ice maker was over flowing. Inspected and found part of ice cube in ice tray. Removed and tested. Ice maker harvest and filled no over flow.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Mooresville, NC 28117

Vincent O.

Job Details: 09/28/2023

Installed new fan and ice maker per customer. Tech does not believe issue will be resolved. Explained this to customer. Customer wanted job done anyway. Replaced fan and ice maker. Tested and verified proper operation. All functions check ok at this time. Informed customer that issue is believed to be insulation void. Not repairable. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP and 1 W11658802 ICE MAKER

We serviced a

BOSCH MICROWAVE

Model HMC80252UC/01

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 09/28/2023

"Found blown fuse again. Found loose connector at door switch. Secured connection and replaced fuse. All checks ok ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Southington, CT 06489

Chuck M.

Job Details: 09/28/2023

Installed freezer door and adjusted to customer satisfaction. Floor is not level. Customer decided between doors and handles being leveled or having the unit rattle a little when doors are closed hard. Customer decided to have handles and doors even. Customer could shim unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Granby, CT 06060

Mike K.

Job Details: 09/28/2023

"Under 1yr yr wp warranty per service bench. Getting water droplets between fr and rf mullion. Flap mullion is dry. Gaskets forming good seal on both rf doors and fr door. Raised fr door to increase inside seal. Tested mullion flap and when turned on getting 12vdc, switched mode to sensor off (heater on 100%) Exited sensor mode and no voltage coming to mullion heater. Tried second time and same. Heater measure at 28 ohms. U/i controls mullion heater. Ordering u/I board. Office to contact cs to schedule return (office closed during visit); ordrng 1 W11636543 (U/i control) and 1 W10849525 (Mullion)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Westfield, MA 01085

Mike K.

Job Details: 09/28/2023

"Unit is just humming, not starting cycle.Unplugged on arrival, when plugged in verified the humming coming from drain pump. Looks to be in manual drain. Allowed to complete.F9e1, long drain valve boy error and n history, cleared.Ran diagnostic cycle unit not draining.Needs new drain pump, quoted for pump/labor. Accepted. Replaced drain pump and unit drained fine, when into normal wash properly.; used 1 W10876600 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/28/2023

Dryer making noise. Found pen in vent pipe hitting blower wheel. Removed and tested all checks ok.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Paxton, MA 01612

Roger R.

Job Details: 09/28/2023

Fund broiler in microwave section hanging down. Will need a new support clip. Will order and return to install asap. ; ordrng 1 W10909479 (Support)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/28/2023

"Checked and found teeth on cam damaged again. Tested and found actuator doesnt move fully every time causing noise and damage to cam. Ordering cam and actuator. Called office, scheduled return visit for 10/2 8-1; ordrng 1 W10721967 (Cam) and 1 W10913953 (Actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/28/2023

"Confirmed gurgling sound. Evacuated refrigerant, pulled vacuum, recharged system. Gurgling sounds gone. Cooling and operating properly.; used 1 R600 (R600) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/28/2023

"Tested and found cam making grinding noise and slipping. Removed and found gear teeth broken. Replaced cam and actuator. Tested, operating properly.; used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"

We serviced a

KITCHEN AID DISHWASHER

Model KDFE104DBL0

Near Ellington, CT 06029

Gary V.

Job Details: 09/28/2023

"Inspected and found multiple problems, wash pump broken, main acu not sending proper signals to ui panel, and drain pump worn out, quoted and they will call if wants any repairs done."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near South Windsor, CT 06074

Gary V.

Job Details: 09/28/2023

"860-202-9551, Jenn. Inspected and found 240v getting to unit but only 110v getting to timer thru harness, ordering timer and harness, will call for return date.; ordrng 1 W11485014 (Harness main) and 1 W11685947 (Timer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Bristol, CT 06010

Ruben C.

Job Details: 09/28/2023

Checked unit found tube for ice maker water inlet was not in place in back of ice maker cuasing water to flow out of ice maker reinstalled tube tested operation normal

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bristol, CT 06010

Ruben C.

Job Details: 09/28/2023

Checked unit found capacitor leaking cuasing no spin replaced capacitor tested operation normal; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Simsbury, CT 06070

Ruben C.

Job Details: 09/28/2023

Replaced right side door ordered on previous ticket and left nameplate with cust cust said not to put nameplate did not find part number on box of door

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Worcester, MA 01606

Aimee Z.

Job Details: 09/28/2023

Checked error codes noneCust stated not enough water on cycles heavy and bulkieThe were set on hotRan valve test found oxi no water on hotReplaced the water valve found hot clogged Tested new valve hot cold and oxi all workingRe ran diagnostics on water valve to show Cust hot cold and oxi are running

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Worcester, MA 01605

Aimee Z.

Job Details: 09/28/2023

"Found the washer mtr bolt over tightened and partially stripped was difficult to get off.Installed new clutch and slider and gear case that wasnt neededFound issue was the slider and cutch. The mtr wobbled a bit in spin that caused a little noiseAdded load off towels and let Cust listen toAll sounds as intended ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10754448 CLUTCH , and 1 W11449841 GEARCASE"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW3

Near Windsor, CT 06095

Gary V.

Job Details: 09/28/2023

"Inspected and found slider making noise and replaced, cycled and tested fine.; used 1 W10734521 (SLIDER) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Brooklyn, CT 06234

Amanda R.

Job Details: 09/28/2023

Wrong model and serial dispatched not under warranty no service needed

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Brooklyn, CT 06234

Amanda R.

Job Details: 09/28/2023

"Drain pump not getting 120v needs new control ; ordrng 1 W11557935 (Control), used 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Simsbury, CT 06070

Ruben C.

Job Details: 09/28/2023

Replaced gearcase basket agitator and dampers tested operation normal ran cycle normal spin tested normal

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Watertown, CT 06779

Jimmy R.

Job Details: 09/28/2023

"Installed all new parts and ran machine thew a diagnostics cycle, checked all operations and unit is now heating and functioning properly. Advised customer on plastic tub units will not dry great also with new energy efficiency the heater will not give you stem when opening door it cools before finished this is all normal operations advised to leave the door cracked open when done to prevent water build up.; dspstn on spec-tagged invntry: 1 W10518394 HEATER and 1 W11084121 OWI SENSOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Webster, MA 01570

Aimee Z.

Job Details: 09/28/2023

Found the problem is the ice maker Slow ice production Harvested out and fillEverything is frozen in freezer breads.; ordrng 1 W11546935 (Icemaker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Holyoke, MA 01040

Mike K.

Job Details: 09/28/2023

"Top lights and fr light out, side lights working, found freezer light as cause. Quoted for fr led/labor. Accepted, replaced and lights working properly ; used 1 W10695459 (LED MODULE) from stock"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near South Hadley, MA 01075

Mike K.

Job Details: 09/28/2023

"Unit intermittently stops mid cycle. Will start again when restarted. Cs says it shows cycle selected and time remaining, but no operation.No errors in history. No service pointers.Ran a 15 minute timed dry. Door closes securely, moving door does not interrupt cycle. Completed cycle fine.Ordering u/i and control. Office to contact cs when parts come in to schedule return.; ordrng 1 W11331944 (User Interface) and 1 W11565028 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Belchertown, MA 01007

Chris B.

Job Details: 09/28/2023

Complaint that the unit is not responding correctly. Mentioned to the customer that they would have to contact the insurance company. Customer will not pay for the trip fee knowing its still under warranty. Insurance company will need to contact us to setup a return visit. Unit still under warranty.; ordrng 1 W10906426 (Control Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Cornelius, NC 28031

Mark C.

Job Details: 09/28/2023

Customer states units heater flap will not close all the way. Found there to be a damaged cam in the flap. ; ordrng 1 W11455378 (Flap)

We serviced a

KITCHENAID COOKTOP

Model KFEG500ESS6

Near Belchertown, MA 01007

Chris B.

Job Details: 09/28/2023

Complaint that the unit get hot to the touch and the bottom doors edges are very sharp. Will order parts for a return visit. Verified temps. and adjusted then 10* higher. No issues found with the heating of the outside.; ordrng 1 W11280103 (Door Panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Amherst, MA 01002

Chris B.

Job Details: 09/28/2023

Complaint that the freezer side has ice accumulated. Quoted for minor repairs. Unclogged the drainage and unit running normal.

We serviced a

KITCHENAID REFRIGERATOR

Model KUDR204KSB00

Near Northampton, MA 01053

Mike K.

Job Details: 09/28/2023

"Unit says signaling door open, found broken bracket that would hit door switch. Taped over switch for time being to keep alarm from sounding.Does not have original m/s tag just hand written. Service bench does not show purchase date. Took photo of receipt on cs phone 8/31/2923.Office to contact when part comes in to schedule return.; ordrng 1 W11678576 (Bracket)"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS0

Near Worcester, MA 01609

Roger R.

Job Details: 09/28/2023

"Found unit has the seal around the glass top deteriorating and separating from the glass, will need a new top assembly. Will submit for authorization. Needs 2 timeframe due to downdraft venting. ; rqstng P&A on 1 W10813359 (Top, glass)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHB2751TF8

Near Worcester, MA 01604

Roger R.

Job Details: 09/28/2023

"Found unit not cooling, mullion strip hanging due to a broken support in the right door. Found condenser fan blade had come off shaft. Also the compressor ice cold and defrost pan full of water. Unable to get compressor to start. Will need a new compressor, condenser fan blade, right side door and main board. ; rqstng P&A on 1 242185670 (Door, left) and 1 241706209 (Compressor) and 1 5304510307 (Control) and 1 241639501 (Blade, condenser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Auburn, MA 01501

Roger R.

Job Details: 09/28/2023

Found evidence of a leak in the sealed system.. unit in a vacuum. Charged with 140 Psi of nitrogen and found (heard) a leak inside the wall behind evaporator. Called tech support and started exchange process. SR 7737437283

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Oxford, MA 01540

Roger R.

Job Details: 09/28/2023

Found unit had a bad capacitor and wound not start. Replaced and checked. All ok; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Oxford, MA 01540

Roger R.

Job Details: 09/28/2023

"Installed new compressor and filter drier due to poor cooling and erratic temperatures ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504430 COUPLER 7/6 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL RANGE

Model MER8800FZ5

Near Plymouth, CT 06786

Jimmy R.

Job Details: 09/28/2023

"Checked over unit and found oven displaying f8e0 error witch is a cooling fan speed to low checked oven for a cooling fan and unit does not have a cooling fan just a convection fan, checked all connection on max in cntrl and found yellow connection not pushed in all the way making good contact reset wire and tried running a bake cycle but same issue unit erroring out, ran a control reset to reprogram cntrl and unit started to operate heated unit to 350 degrees and oven got to temp and operated normally. Going to order new control, main harness and a fan motor unit had been miss communicating causing error oven does not have a cooling fan in it. Advised when parts come in we would call for return visit parts are a special order, this stove should be replaced with new they just plugged it in and it didnt work installers left with there working stove they took out ; ordrng 1 W11594263 (Cntrl) and 1 W11451724 (Main harness) and 1 W10903746 (Convection fan)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP2468UF2A

Near Putnam, CT 06260

Amanda R.

Job Details: 09/28/2023

Door not latching needs new door latch ; rqstng P&A on 1 5304525218 (Latch)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Simsbury, CT 06070

Ruben C.

Job Details: 09/28/2023

This is a duplicate call cancelling

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS2

Near Lancaster, SC 29720

Jonathan J.

Job Details: 09/28/2023

Replaced parts. Customer said unit had started leaking. I found door gasket was inverted in the top right corner Causing Dishwasher to leak during use. heater is now working just fine with no issues. Everything else is working. Just fine with no issues. ; used 1 W11483553 (GASKET) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Lancaster, SC 29720

Jonathan J.

Job Details: 09/28/2023

"Complaint, broil element is not getting hot enough to glow red will get warm never gets red. I found customer has been leaving the door open while operating broil element. Cannot do that with this model as it will turn off the royal element and stop heating as unit is not designed to heat a house door must be closed to operate both bake and broil functions No electrical issues. Found no error codes in history on control. No additional issues found at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Wolcott, CT 06716

Jimmy R.

Job Details: 09/28/2023

"Installed new led light module and checked for door, customer did not receive door assembly yet advised I would order and they would be shipped to there house parts tentative p/a ; ordrng 1 W11435344 (Door left) and 2 WP12028505AP (Cam)s, states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Wolcott, CT 06716

Jimmy R.

Job Details: 09/28/2023

"Checked over unit and found freezer not freezing items and frost building up on upper cabinet, removed evap cover and found evaporator only frosted half way with a thin layer of frost,checked compressor and unit is super hot to touch compressor failing causing no cooling and frost issues, will order new compressor kit and couplers parts and labor under special project ; ordrng 1 W11370574 (Compressor Kit) and 1 W11504445 (Coupler) and 1 R600a (Freon) and 1 W11504449 (Coupler) and 1 W11506635 (Process stub)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Lancaster, SC 29720

Jonathan J.

Job Details: 09/28/2023

Replaced a Parts and Tested operations. Everything is now working properly. Everything is igniting properly as well. Flame is no longer going out on medium flame center burner. No gas leaks found when pressure testing system.

We serviced a

AMANA REFRIGERATOR

Model ATB1953HRQ

Near Northampton, MA 01062

Mike K.

Job Details: 09/28/2023

"Older Amana unit giving cooling issues, leaking issues, gasket cracked and lights have gone out.Adjusted temperature to coldest and advanced defrost timer, did not come on, looks to have lost power.Flipping breaker has unit running again, but with being off cannot tell how well system has been working as everything is warm. Did put into defrost and defrost timer running ok, came back out on its own. Found rear drain tube in rf clogged and iced over, cleared and draining ok, that would have been source of leaking and because leaking defrost should be working ok.Left estimate for gasket, but at this time everything else seems to be functioning., when door is closed gasket looks to be sealing mostly."

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS20

Near Woodstock, CT 06282

Amanda R.

Job Details: 09/28/2023

The bottom oven front door panel glass shattered came out of box that way new door dented bottom right corner ; ordrng 1 W11600222 (Door)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Stafford, CT 06076

Amanda R.

Job Details: 09/28/2023

Bake and broil not working ignitor getting power but not glowing ignitor bad Replaced ignitor tested operation normal ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Agawam, MA 01001

Mike K.

Job Details: 09/28/2023

"Unit was disconnected on arrival, cs had replaced with new unit, disconnected new unit and installed this one for testing.F0e5 only error in history, over filled, cleared history and ran diagnostic cycle. Unit is turning whole tub in agitation. Replaced cam and actuator. Recalibrated and ran test fine.; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Agawam, MA 01030

Mike K.

Job Details: 09/28/2023

"Per techline, replaced drier added connector to process tube. Put unit in vacuum and held for 8 minutes fine. Charged with 4.75 oz r134a as per techline. Pressures good and return lines hot. Im moving drier to put in back cover joint broke. Repaired leak and repeated vacuum,charging and running unit. Running fine and no knocking heard during this visit, before or after repair.; dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV"

We serviced a

WHIRLPOOL REFRIGERATOR WE

Model WRF560SEHZ00

Near East Hartford, CT 06118

Jeremy B.

Job Details: 09/28/2023

"Freezer door not closing properly causing poor cooling. Ice build up in freezer from icemaker leaking. Water and ice on rails and door not closing. Needs new rails and icemaker. ; rqstng P&A on 1 WPW10397636 (Rail), ordrng 1 WPW10397635 (Rail), rqstng P&A on 1 W11542654 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Manchester, CT 06040

Jeremy B.

Job Details: 09/28/2023

Installed new harness. Plugged in all checks ok.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Chicopee, MA 01020

Chris B.

Job Details: 09/28/2023

Complaint that the unit was leaving clothes directly with some white debris. Found buildup under the tub. Cleared out the debris and unit running normal. Mentioned to the customer to keep doing the clean cycle.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/28/2023

Checked and found felt around back of drum damaged and drum has been rubbing. Ordering dryer drum. Advised customer that drum would ship directly to him and he would need to inspect drum and call to schedule return visit l; ordrng 1 W10899578 (Drum)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 09/28/2023

"Removed and replaced control board and lid lock. Ran calibration. Tested, operating properly.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Sharon, SC 29742

Mitch H.

Job Details: 09/28/2023

"Checked and found cold water valve would not close. Constantly letting water into washer. Replaced valve, tested, operating properly. Ran calibration to ensure all other functions working correctly.; used 1 W11210459 (Valve) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Springfield, MA 01105

Chris B.

Job Details: 09/28/2023

"Complaint that the unit is not cooling properly. Found bad fan blade was off and door rails are broken. Unit still under warranty through RAC. Customer called RAC and they sent pics of purchase date, model and serial, purchase amount. Will order all parts for a return visit.; ordrng 1 WPW10397636 (Hinge Left) and 1 WPW10397635 (Hinge Right) and 1 W10464673 (Fan Motor) and 1 2200509 (Blade)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ0

Near New Hartford, CT 06057

Ruben C.

Job Details: 09/28/2023

Checked unit found wash pump noisy not pumping water pump is under warranty labor was not installed pump tested operation normal

We serviced a

WHIRLPOOL DRYER

Model WGD8127LC3

Near Torrington, CT 06790

Ruben C.

Job Details: 09/28/2023

7737432181 only drying in timed dry sensor is connected ok no error codes in memory per techline replace control and facia; ordrng 1 W11626080 (Facia panel) and 1 W11618918 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Waterbury, CT 06704

Jimmy R.

Job Details: 09/28/2023

"Removed old compressor and drier replaced filter drier and compressor with new crimped in couplings and pumped unit into a vacuum, checked pressures and unit is holding. Filled with r600 and unit is now frosting up and working to specs, advised customer to give unit 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W11504445 COUPLER and 1 W11506635 COUPLER 6 NF MS SV , used 1 R600 (Bottle) from stock"

We serviced a

AMANA WASHER

Model NTW4605EW0

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/28/2023

Customer complaint is that washer is noisy and not washing. Ran diagnostics and found error codes. F7e1 basket speed fault. F0e2 oversuds condition. F7e7 motor unable to reach target speed. F7e5 shifter fault. Inspected and found gear case leaked oil and inner gears are worn and just grinding. Actuator is broken and not shifting. Cam and belt are worn. Quoted P&L customer will buy new.

We serviced a

MAYTAG DRYER

Model MGDC215EW2

Near Hartford, CT 06106

Chuck M.

Job Details: 09/28/2023

"Customer complaint is that dryer was not turning. Inspected and found motor pulley broken and rollers seized. Idler wheel also seized. Replaced motor and repair kit. Tested and dryer checked ok. ; used 1 279827 (MOTOR), and 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Hartford, CT 06106

Chuck M.

Job Details: 09/28/2023

Installed timer and temperature switch. Tested and dryer is not heating still. Found electrical issue. Informed customer and he will have corrected. ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hartford, CT 06112

Chuck M.

Job Details: 09/28/2023

"Customer complaint is that washer lid would not lock. Ran diagnostics and found error codes F7e1 tachometer missing. F5e4 lid not open between cycle. Ran automatic test cycle and washer would fill and drain but would not agitate or spin error code F7e1 returned. Tested capacitor and it was faulty. Replaced capacitor and tested. Washer was agitate but did not shift. Replaced actuator and tested. Washer checked ok. ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near York, SC 29745

Mitch H.

Job Details: 09/28/2023

"Removed and replaced compressor and related parts. Charged with nitrogen, checked for leaks, none found. Let unit stand under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct amount of refrigerant. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL DRYER

Model MEDP586KW0

Near Rocky Hill, CT 06067

Chuck M.

Job Details: 09/28/2023

Customer complaint is that dryer is not drying. Inspected and found dryer is working properly. Venting is clean. Explained timed dry and sensing cycles.

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Stanley, NC 28164

Ryan S.

Job Details: 09/28/2023

Customer complained unit not drying in one load. Needs to run multiple loads. Upon arrival unit heating and running. Found whole unit so hooked up to wall vent line unit has no outflowing air. When unhooked unit is blowing air out properly. Customer said she had cleaned herself. Asked if they had hired someone she said no. Informed her there is an obstruction somewhere in her exhaust line and unit is working as designed. If unit is unhooked from wall it will dry in normal load. Without proper exhaust it will take more time to dry. Verified proper operation. ; used 1 W11224254 (VENT TEST KIT) from stock

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Iron Station, NC 28080

Ryan S.

Job Details: 09/28/2023

Retuned to install trim installed trim and showed customer and took pictures.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Iron Station, NC 28080

Ryan S.

Job Details: 09/28/2023

"Customer complained unit locking and humming. Upon arrival ran service mode and found motor error. Ran service diag and found cap bad, motor just humming. Replaced cap from ts. Reassembled unit and verified proper operation in Manuel service mode. All functions working in service mode. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Lincolnton, NC 28092

Ryan S.

Job Details: 09/28/2023

Returned to install new bezel. Installed part and reassembled unit. Verified proper operation of lock and unit by running service mode.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Cheshire, CT 06410

Jimmy R.

Job Details: 09/28/2023

"Checked over machine and found freezer building up frost all over food and draw, found door Gasket not sealing on right side causing warm air to get in and frost to build up, melted all ice and frost placed unit into a defrost cycle and checked door gasket. Found gasket not sealing due to door hitting ice and rail had jumped , fixed rail and door is now closing and sealing heated gasket and all operations are now working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 09/28/2023

"Checked over machine and found unit would just keep filling with water until it would error out long fill, checked drain and found hose going threw the floor with no loop causing water to just flow right out. Tried to add a loop in hose but there is not enough customer need a professional plumber to address the drain hose and make it longer. Washer is functioning to proper specs"

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Charlotte, NC 28270

Jeff L.

Job Details: 09/28/2023

Steve SR#7737434903I advise to see pics on this call. The chip is front edge of glass has nothing to do with thermal problem or manufacturing defect. I called whirlpool tech support and spoke with Steve and sent him the pics for a factory opinion and he agreed this damage would not be covered. Advised customer of whirlpool stance on this. They are calling whirlpoolCall complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Charlotte, NC 28210

Jeff L.

Job Details: 09/28/2023

"Found left rear burner switch on upside down turned it the correct way and checked for operation it was normal. Also tightened light socket down in oven. Unit ran and checked okCal, complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS

Near Charlotte, NC 28210

Jeff L.

Job Details: 09/28/2023

Found dishwasher drain hose with hole in it also found leak switch and drip pan damaged Im ordering 3 parts for a good repair. Will return on 10-9-23 amPart#W11550169Part#W11545764Part#W11551233; ordrng 1 W11550169 (Drip pan) and 1 W11545764 (Leak switch) and 1 W11551233 (Drain internal dishwasher)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Tolland, CT 06084

Amanda R.

Job Details: 09/28/2023

Replaced lid customer complaining about washer leaving stains on clothing took pictures

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Charlton, MA 01507

Roger R.

Job Details: 09/28/2023

Found unit has F7E1 error code for heater. Checked heater and its okay. Ran diagnostic cycle and heater did not come on. Recommend replacing control. Quoted $296.99 for control and $239 labor rate. Customer will call if desired. 7 day estimate.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Southbridge, MA 01550

Roger R.

Job Details: 09/28/2023

Found upper rack support broken on right side. Quoted $49.99+tax for new upper rack supports and $199 labor rate. ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, NC 28269

Robert A.

Job Details: 09/28/2023

Cox complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found an error code f7e1. I cleared the code and ran a service cycle. All components passed and heat was produced by the element. I noticed the rinse aid dispenser was empty. The cx said it used to have efficient drying. I suggested using the rinse aid as instructed by the manufacturer for optimal drying performance. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5201SG/AA

Near East Granby, CT 06026

Gary V.

Job Details: 09/28/2023

"Inspected and found inner clips and brackets holding chute flapper in door broken, door shows NLA."

We serviced a

MAYTAG FREEZER

Model MZF34X16DW09

Near Enfield, CT 06082

Gary V.

Job Details: 09/28/2023

"Inspected and found lite not working, measured voltage at main acu and voltage not coming thru main acu for lite, will order and call for return date.; ordrng 1 W11648347 (Control box) and 1 W11502762 (Bulb)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Troutman, NC 28166

Vincent O.

Job Details: 09/28/2023

Installed all new insulation and kick plates. All functions check ok.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Troutman, NC 28166

Vincent O.

Job Details: 09/28/2023

Found customer complaint is that unit doesnt dry properly. Found vent getting crushed and not venting properly. Removed kink from vent and tested. All functions check ok. Instructed customer on proper use and operation of machine. All functions check ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Mooresville, NC 28115

Vincent O.

Job Details: 09/28/2023

"Found bottom rack not cleaning due to stuck diverter. Only top rack sprays. Bottom does not spray at all. Order and replace sump/motor assembly. ; ordrng 1 W11178672 (Sump/motor), dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"

We serviced a

WHIRLPOOL DRYER

Model GEQ9800PW1

Near Mooresville, NC 28115

Vincent O.

Job Details: 09/28/2023

Found door switch broken and not allowing unit to operate. Replaced door switch. Tested and verified proper operation. All functions check ok. ; used 1 WPW10569603 (DOOR SWITCH) from stock

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Gastonia, NC 28052

Ryan S.

Job Details: 09/28/2023

"Customer complained surface elements working. And oven not, along with control. It coming on. Tested power coming in and found voltage is not correct. l2- neutral had low voltage. power seems to be coming through neutral has 240 from l1- neutral. Checked at wall and same issue. Informed customer to get electrician to check it out."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Gastonia, NC 28054

Ryan S.

Job Details: 09/28/2023

Customer complained of a noise when running. Ran unit for several minutes and no noise present. Listened to a video customer had and sounded like something around or with blower fan wheel. Took unit apart and found broken blower wheel. Replaced wheel and ran unit and no noise present. Verified proper operation. ; used 1 WP697772 (BLOWER WHEEL) from stock

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Northbridge, MA 01588

Aimee Z.

Job Details: 09/28/2023

"4 3 mtr failure unit needs a new sump assy. They have a Raised floor they raised legsCant shut water to dishwasher off, its behind the dishwasher.Dishwasher un serviceable cant pull out with out risk of damage to water valve.Spoke to husband hes going have out for us to service.Cust call when has outAlso I left the part at Cust house; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Medway, MA 02053

Aimee Z.

Job Details: 09/28/2023

Installed valve and harness with Cntrl and ran diagnostics completeHave the Cntrl had a core on it

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW0

Near Mooresville, NC 28115

Vincent O.

Job Details: 09/28/2023

Found worn gearcase causing loud roaring noises. Order and replace drive assembly. ; ordrng 1 W11393685 (Gearcase) and 1 W10775188 (Washplate) and 1 W10734521 (Slider)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Springfield, MA 01104

Chris B.

Job Details: 09/28/2023

Replaced part and unit running normal. Timing is good. Good voltage 240v in.

We serviced a

SAMSUNG REFRIGERATOR

Model RF24FSEDBSR/AA

Near Ludlow, MA 01056

Chris B.

Job Details: 09/28/2023

Complaint that the unit is not making ice. Found heavy frost buildup in and around the ice maker. Quoted parts and labor. Customer will think about repairing the unit. Collected trip fee. ; dspstn on spec-tagged invntry: 1 DA97-13718C ICE MAKER UNDER 25 CUBE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near York, SC 29745

Mitch H.

Job Details: 09/28/2023

"Tested and found both water and ice dispenser operating properly on arrival. Customer said that he had been out of town for 3 days and it would not dispense water when he returned. I explained that water line on back wall of refrigerator had likely frozen in one area blocking flow but has now thawed allowing water to pass. Inspected reservoir tubing, no damage and looks good. All functions operating properly."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Middletown, CT 06457

Jeremy B.

Job Details: 09/28/2023

Installed new control set to 350 all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Mount Holly, NC 28120

Ryan S.

Job Details: 09/28/2023

"Customer complained unit not washing, filled up and made noise and wouldnt agitate. Ran service diagnostic and found only out of balance load error stored. Ran service mode and all functions working. Ran quick wash and unit filled with water and started washing. Informed customer unit could also be hitting drain line on drain pan j dear unit. Drain pan was broke and out of place. Customer was putting new pan in. Verified proper operation."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Charlotte, NC 28214

Robert A.

Job Details: 09/28/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Huntersville, NC 28078

Mark C.

Job Details: 09/28/2023

Unit is powering off and on continuously due to a short in the control.; ordrng 1 W11224256 (Control) and 1 W11636543 (Panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near Charlotte, NC 28214

Robert A.

Job Details: 09/28/2023

"Cx complaint that the units Rac light is not working or cooling. I inspected the unit to confirm the complaint. I found the RC door gasket out of place and torn. WP sent the cx a gasket, I installed the part (W11229610), its now sealing well. I found the door switch has separated and needs to be replaced. I replaced the door switch and tested the unit for the cx. The unit is working as designed.; used 1 W11384469 (LIGHT SWITCH) from stock"

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