We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Charlotte, NC 28277
Jonathan J.
Job Details: 01/19/2024
I replaced all previously ordered. Parts and tested operations. Everything is working properly with no further issues found. I found rotor on motor shaft was locked up. Screw was seized inside of plastic housing motor housing inside of wire winding of motor. Causing issue with locked up motor not the drain pump main Wash motor.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Windsor, CT 06095
Gary V.
Job Details: 01/19/2024
"Ff door handle broken, replaced with new handle and tested fine."
We serviced a
GE DRYER ELECTRIC
Model DCVH680Ej1WW
Near Enfield, CT 06082
Gary V.
Job Details: 01/19/2024
"Installed new belt and cycled, tested fine."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Enfield, CT 06082
Gary V.
Job Details: 01/19/2024
Customer states she has a service plan and needs to reschedule. She will call back.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hartford, CT 06112
Chuck M.
Job Details: 01/19/2024
Updated serial number to ticket.
We serviced a
JENN-AIR OVEN
Model JMW2427DS01
Near Charlotte, NC 28277
Jonathan J.
Job Details: 01/19/2024
I replaced to use your interface. I tested operations. Everything is working properly. Microwave is heating fine convection bacon microwave it also heating fine. Oven is preheating and convection. Bake oven is heating fine.
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Enfield, CT 06082
Gary V.
Job Details: 01/19/2024
"Concern is not spinning. Inspected and found customer had run an off balance load, I cycled unit multiple times and all functional test normal at this time."
We serviced a
LG REFRIGERATOR
Model LFX28968ST/06
Near Longmeadow, MA 01106
Gary V.
Job Details: 01/19/2024
Call cancelled. Customer said it was a plumbing connection issue in basement from water feed line and didnt need fridge looked at.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/19/2024
I replace previously ordered parts are tested operations. Everything is now working properly with no further issues. Maker cycled and filled fine. No abnormal or weird noises at this time.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ware, MA 01082
Roger R.
Job Details: 01/19/2024
"Observed good frost pattern on evaporator see photos compressor and fans running. Compressor running Whirlpool suggests using a data logger which we do not have available. Will order new control. ; ordrng 1 W11558182 (Control machine), dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Belchertown, MA 01007
Roger R.
Job Details: 01/19/2024
"Found idler pulley worn and noisy. Quoted for dryer maintenance kit and labor. Replaced belt, rollers and idler pulley. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 01/19/2024
Customers complaint is broil not working. Tested and broil working as should. Explained to customer what jay the door must stay closed or the element will cycle off.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Charlotte, NC 28262
Robert A.
Job Details: 01/19/2024
"Cx complaint that the unit is emitting a burning smell while the unit runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed, but the basket did aggressively shake. I checked under the unit, all parts underneath look fine. I ran high speed spin and agitate for a few minutes multiple times. No burning smells, but it shook again in high spin. The basket is warped causing an imbalance and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W10554251 (Spin basket)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Waterbury, CT 06704
Jimmy R.
Job Details: 01/19/2024
"Tested unit and found oven top burners on left side would not operate customer had ran a self clean cycle and then they stoped heating up. Removed rear panel and checked voltage found 240v and 120v on each leg checked infinite switches and found both switches had blown causing burners to not operate, replaced switches on left side and unit popped rear switch again, traced harness for short and found purple and black wires melted together and touching this caused the short also several other wires melted with it going to cooktop right side, Separated wires and taped for now, will order new main harness,left harness,harness and left rear switch harness is a special order advised when parts are in we would call for return visit ; ordrng 1 Wp3149400 (Infinite switch) and 1 W11529071 (Harness main) and 1 W11172528 (Harness) and 1 W11134845 (Harness cooktop right), used 1 WPW10434452 (INFINITE SWITCH), and 1 WP3149400 (INFINITE SWITCH) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WEG750H0HZ5
Near Belchertown, MA 01007
Roger R.
Job Details: 01/19/2024
Installed new center oval shaped burner. All ok
We serviced a
AMANA RANGE
Model AGR6603SFW7
Near Bristol, CT 06010
Chuck M.
Job Details: 01/19/2024
"Customer complaint is that oven is not heating. Inspected and found no spark from igniter. Checked voltage and it checked ok. Tested voltage from J1-10 and got 120 on spark module. Voltage coming out of spark module from J1-1, -2 and -3 is 6.32V. Ordered spark module and igniter. ; ordrng 1 W11162730 (module-spk) and 1 W11524031 (Oven igniter)"
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Denver, NC 28037
Ryan S.
Job Details: 01/19/2024
"Came to install kick plate delivered by whirlpool. Installed kick plate , by taking doors off and installing kick plate. Took pictures before and after of part and unit. Verified proper fit. Showed lady customer kick plate installed . ; used 1 W11400495 (Plate cover) from stock"
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Huntersville, NC 28078
Ryan S.
Job Details: 01/19/2024
"Helped Johnny, repair oven. Unit working as designed ."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 01/19/2024
"Customer complained unit not heating. Foudn open thermal cut off, replaced thermostat and thermal cutoff from kit in ts. Ran unit and verified proper operation. ; used 1 279816 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Gastonia, NC 28056
Ryan S.
Job Details: 01/19/2024
Customer complained of f1 e1 and door seal was torn. Found f1 error code stored. Also found door seal torn ordering both parts. Informed customer office will call when parts come in. ; ordrng 1 W11620481 (Control board) and 1 WPW10535778 (Door seal)
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL01
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 01/19/2024
Left front burner not cycling low. Found switch failing and has a burn mark. Replaced switch and element all checks ok.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Agawam, MA 01001
Mike K.
Job Details: 01/19/2024
Unit is under 1yr wp warranty per service bench. Cs complaint of unit not turning on. Cycled power to unit and checked bake/broil and burners. All functions working properly. All buttons responsive
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near South Windsor, CT 06074
Amanda R.
Job Details: 01/19/2024
Replaced all parts tested operation Normal there stainless fill hose leaking water ruined the insulation for kick plate ; rqstng P&A on 1 W10827631 (Panel) and 1 Wieuyrryrhrr (Stainless front panel)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Indian Land, SC 29707
Mitch H.
Job Details: 01/19/2024
Checked and found door hinge broken. Customer actually had spring laying on counter. Ordering door hinges. Checked part availability and scheduled return for 1/24 PM; ordrng 1 W11573702 (Hinge) and 1 W11573703 (Hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Charlotte, NC 28210
Mitch H.
Job Details: 01/19/2024
"Replaced control board and User interface. Entered diagnostics, ran ice maker and valve tests. Ice maker cycled but would not fill. Valve not actuating. Inspected and found wires at bottom of door broken. Requesting P&A for freezer door. Advised customer that door would ship directly to her and she would need to inspect and call to schedule return.; rqstng P&A on 1 LW11202405 (Freezer door)"
We serviced a
KITCHENAID RANGE
Model KCGC558JSS00
Near Charlotte, NC 28277
Mitch H.
Job Details: 01/19/2024
"Tested and confirmed left front burner slow to light. Per service pointer W11643965, adjusted burner alignment. Reinstalled, tested, now lighting properly."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near West Springfield, MA 01089
Mike K.
Job Details: 01/18/2024
Verified f6e3 in history. Voltage at acu and blinking slowly within 30s of powering on.Issue can be acu or hmi. Let cs know and quoted for both. Saved estimate. Collected for service call only.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/18/2024
Complaint dishwasher is leaking on the left side. I found door gasket had defected out causing water to leak on the left side. I replaced door gasket. I tested operations no additional leaking this time. Everything is now working properly.; used 1 W11483553 (GASKET) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near West Springfield, MA 01089
Mike K.
Job Details: 01/18/2024
"Unit not running, verified in trying a normal cycle.would start but no fill/drain sounds. 6-4, 5-2, 5-1, float switch and door lock errors.Found screw under float switch, removed and unit filled as normal. Completed diagnostic cycle. Verified spray arm movement , drain and heater operational.Ran normal cycle, filled and went into wash fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Amherst, MA 01002
Mike K.
Job Details: 01/18/2024
"Under 1yr wp warranty per receipt, took photo. Unit is filling, wash motor not running.ordering sump assy, office to contact cs when part comes in to schedule return.; ordrng 1 W11613479 (Sump assy)"
We serviced a
GE WASHER
Model GTW335ASN0WW
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/18/2024
Complaint washing machine will not Spin out. I found suspension rods have failed. Will need to order suspension rods and hardware. Unit was full of water. Upon arrival. Drain pump is working just fine. As of right now customer not available until after February 5 is going out of town tomorrow. Im ordering a drain pump due to it being really warm to the touch after draining all the water out may be overheating.; rqstng P&A on 4 WH16X26910 (Suspension rod)s and 4 WH16X26911 (Suspension rod)s and 4 WH01X26970 (Suspension cap)s and 1 WH23X28418 (Drain pump)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS1
Near Charlotte, NC 28277
Jeff L.
Job Details: 01/18/2024
Screws that were ordered were to big and would not mount door interlocks. Spoke with Randy and advised him of problem he said we could refund part cost but not labor. Customer ask me if I knew anyone to install new OTR I told him I do know a professional installer that would charge a 100 dollars to install. But once customer started objecting our offer and compromise of not repairing the microwave advised him to call Randy and speak with him. I then left the house.Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 01/18/2024
"Customer complained unit water wont cut off, then wont start intermittently. Found water valve gving intermittent issues during diagnostic. Valves in home on and working . Ordering inlet valve. Scheduled return call for 1-24-23 pm. ; ordrng 1 W11513255 (Inlet valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Northampton, MA 01060
Mike K.
Job Details: 01/18/2024
"Unit is under 1yr wp warranty per service bench. Can nolaint if not getting water. Replaced valve and filling, flow seemed low, found some pipe tape restricting flow at connection to main water line in basement. Was able to remove and has proper flow.; used 1 W11434044 (VALVE-INLT) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Enfield, CT 06082
Gary V.
Job Details: 01/18/2024
"Inspected and found broken belt, replaced and cycled, tested fine.; used 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 01/18/2024
"Tested unit and found washer had gone off balance and the tub had been uneven and would not wash. Checked tub and found rear tub top had gotten wedged in back panel holding the tub down, released tub and recalibrated unit. Calibration went threw properly, ran a spin and leveled unit to stop from moving. Checked all operations and unit is now working to specs"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Charlotte, NC 28216
Robert A.
Job Details: 01/18/2024
"Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the outlet has correct polarity. I checked the fuse at the filter board, it has blown. The unit needs a new fuse to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11707984 (Line fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ17
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/18/2024
Complaint when refrigerator starts running makes a buzzing noise then goes away. Noise is normal noise from dc steeper motor vibrational acoustical noise cannot adjust cannot replace any parts that will make noise go away when motor is at it 4th speed noise is silent when steeper motor is at speed 3 and 2 is when vibrating buzzing noise can be heard when at low and hi speed 1 and 4 is when it is silent. Normal operation per manufacturer file number 7738272153
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Springfield, MA 01104
Roger R.
Job Details: 01/18/2024
"Found unit disassembled by Rent A Center and missing parts. Unit unplugged upon arriving. Applied power and compressor started but not cooling. Will need sealed system work and replacement of missing items. Ordering compressor and related parts. Also needs lower hinge on right door and missing screws at top and bottom hinge. ; ordrng 8 489487 (Screw)s and 1 W11417064 (Hinge, right middle) and 1 WPW10450363 (Shim) and 1 W11656989 (Compressor) and 1 W11504432 () and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11506638 (Coupler) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504445 (COUPLER) and 1 W11504448 (COUPLER)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Springfield, MA 01104
Roger R.
Job Details: 01/18/2024
"While installing new main control I found that the air diffuser was not installed correctly and was previously damaged. will new new air diffuser assembly. ; ordrng 1 W11380595 (Diffuser, air)"
We serviced a
KITCHENAID OVEN
Model KFGC506JBK05
Near Ware, MA 01082
Chris B.
Job Details: 01/18/2024
Replaced all parts and oven bake and broiler working properly. Great heating present.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Mansfield, MA 02048
Aimee Z.
Job Details: 01/18/2024
"Installed new drain pump, filled water and tested for leaks complete"
We serviced a
WHIRLPOOL WASHER
Model MVW723HC0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/18/2024
Complaints washing machine makes clunking noises and then goes to done cycle. I found slide clutch had failed. I replaced slide clutch tested Everything is now working properly with no further issues found. I performed a control board calibration procedure and a diagnostic cycle as well. Everything sounds and looks normal.; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 01/18/2024
"Found unit not secured to cabinets, this caused the door strike to become dislodged and not actuating proper. Secured unit in place and realigned the door strike. All checks properly now."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlotte, NC 28277
Jonathan J.
Job Details: 01/18/2024
File number 7738233387 per tech line order and replace motor relay and lower harness unit has 124.8vac to control voltage at control is dropping to 123.4 voltage to motor is 114.8 -115.8 motor will spin with belt removed capacitor is reading 59.8uf out of 60uf capacitor new installed. Motor just homes and washing machine shuts down and error codes out f7e1 . ; ordrng 1 W11384790 (Relay) and 1 W11376227 (Harness) and 1 W11411581 (Control)
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 01/18/2024
I replaced all parts previously ordered. I tested operation test 57 and test 45 icemaker is filling with water properly. As of right now water is dispensing from door just fine put unit test three all fan motors are working properly and both both zones and ice bin. I set refrigerator back to factory temperature specifications 37 and zero allow 72 hours for edible ice no additional issues found at this time use your interface is now functioning properly on pantry. All lights are working fine as well. no leaking occurring from anywhere as of right now.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28216
Robert A.
Job Details: 01/18/2024
Cx complaint that the unit is making a knocking noise at the end of cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The knocking noise was from the drain hose against the wall. I secured it with a zip tie and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlotte, NC 28216
Robert A.
Job Details: 01/18/2024
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. The unit turns on and the drain pump runs, but the grey water is remaining. I removed the drain hose from the plumbing under the sink and ran the drain pump. The water drained fine. The unit works fine, the plumbing under the sink is clogged. The unit is working as designed."
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WETLV27HW1
Near Lincolnton, NC 28092
Ryan S.
Job Details: 01/18/2024
"Customer confirmed unit wont start. Found no power to unit. Flipped breaker and found in working, found pigtail loose. Tightened pigtail. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Voluntown, CT 06384
Amanda R.
Job Details: 01/18/2024
Works fine customer took video of noise during spin cycle only stacked unit need second tech customer didnt have a load to put in it ran drain and spin with nothing in it didnt make the noise ; rqstng P&A on 4 W11316766 (Shock)s
We serviced a
MAYTAG WASHER.
Model MVW6200KW1
Near Springfield, MA 01109
Roger R.
Job Details: 01/18/2024
"Found cabinet rusted out at bottom causing the machine to rock and be unstable. Unit would need new cabinet, legs, motor, splutch, belt and motor cover. ; rqstng P&A on 1 W10676680 (Cabinet, white) and 1 W11213957 (Foot, 4 pack) and 1 W10721967 (CAM KIT) and 1 W11239857 (BELT) and 1 W11409708 (Shield, motor) and 1 W11283592 (MOTOR-DRVE) and 1 WPW10612925 (Badge)"
We serviced a
BOSCH REFRIGERATOR
Model B36CD50SNS/02
Near Plainfield, CT 06374
Amanda R.
Job Details: 01/18/2024
Replaced control tested dispensing water the filter icon went away
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Wilbraham, MA 01095
Roger R.
Job Details: 01/18/2024
Installed new oven control. Unit checks properly now.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Canterbury, CT 06331
Amanda R.
Job Details: 01/18/2024
Replaced wire harness tested unit running normally
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Killingly, CT 06241
Amanda R.
Job Details: 01/18/2024
Replaced suspension
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28213
Robert A.
Job Details: 01/18/2024
"Cx complaint that the unit is still violently shaking. I inspected the unit to confirm the complaint. I called Techline while in the home as instructed. They walked me through multiple tests and questions for the cx. I ran a calibration cycle as well as high speed spin. As instructed I asked questions about loading procedures. The cx was recommended to call WP customer care if they still have issues. I stayed to allow her to run a quick wash cycle, the issue did not appear.Sr7738268006"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28262
Robert A.
Job Details: 01/18/2024
I called Techline and documented the issue. The cx should call customer care to resolve the issue.Sr7738268962
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Brooklyn, CT 06234
Amanda R.
Job Details: 01/18/2024
Throwing a F9e1 error checked drain pump nothing in it got it to fill and drain wash motor not coming on getting power to motor quoted ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
KITCHENAID OVEN
Model KOCE507ESS09
Near Indian Trail, NC 28079
Jeff L.
Job Details: 01/18/2024
Customer complaint is the light doesnt all ways go off when lightly shutting the door. I advised the customer that all parts regarding that issue was addressed on last service repair when parts were replaced. All components operating the door and all switches are making up as they should. If I firmly shut the door the light goes off as it should. Gonna advice customer to firmly close the door to microwave. The other complaint is in order for turntable to rotate they have to hit the turntable on/off button to get it to rotate. Customer needs new control and UI for turntable problem. Office will call customer when part comes inPart#W11093255Part#W11325786; ordrng 1 W11093255 (Control panel) and 1 W11325786 (Control board)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Charlotte, NC 28270
Mitch H.
Job Details: 01/18/2024
"Customer says unit is making ice properly. Complaint is for a rattling noise. Unit was running properly with no unusual noises on arrival. Entered diagnostics, activated all fans, no noises from fans. Tested damper and air baffle, operating properly with no noise. All diagnostics tests passed. Unable to duplicate complaint at time of visit. Customer indicated that noise seems to be coming from wall between RC and FC compartments. Possibly noise from refrigerant moving through system. Advised customer that if noise returns to try to record and further pinpoint area of noise."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28270
Mitch H.
Job Details: 01/18/2024
"Removed dryer front, replaced sensor bars. Reassembled, tested dryer, all cycles operating properly.; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28262
Robert A.
Job Details: 01/18/2024
Cx complaint that the unit is having frequent power loss occurrences. I inspected the unit to confirm the complaint. I found no error codes and started a normal cycle. The temp successfully increased. I suggested to the cx to connected to Wi-Fi and perform any necessary software updates. I assisted the cx with Wi-Fi set up. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28216
Robert A.
Job Details: 01/18/2024
"Cx complaint that the unit is not dispensing cold water. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle, all temps of water were dispensed (hot, warm and cold). All components passes with no issues. I ran a normal cycle with tap cold setting. The water was hot. I checked the hoses and they were swapped. Hot is on cold and cold is on hot. I cannot remove and switch the hose position because the valve from the wall does not have the nozzle to turn off the water. I informed the cx and they will get it done themselves. I left the part with the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near Longmeadow, MA 01106
Roger R.
Job Details: 01/18/2024
"Customer complaint of water on left side of refrigerator at floor, near hinge area. Pulled unit from cabinets and found no source of leaking at this time. Unable to determine source of leaking. Request customer to document with photo or video if issue reoccurs"
We serviced a
WHIRLPOOL DRYER
Model WED5600XW0
Near Longmeadow, MA 01106
Roger R.
Job Details: 01/18/2024
Found idler pulley screeching and loud. Quoted 35.99 for new idler plus labor. ; used 1 279640 (IDLER PULLEY) from stock
We serviced a
MAYTAG WASHER.
Model MVW6200KW2
Near Longmeadow, MA 01106
Roger R.
Job Details: 01/18/2024
Replaced man control due to service bulletin W11624962Unit stopping mid cycle Working properly now.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Denver, NC 28037
Ryan S.
Job Details: 01/18/2024
"Retuned to install parts ordered, timer and knob installed. Reassembled unit and ran unit, unit heating and working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Newington, CT 06111
Jeremy B.
Job Details: 01/18/2024
Door not closing all the way on right side. Can hear switches engage when pressing on the door. Checked installation and its fine. Needs new hinges. ; ordrng 1 WPW10128850 (Piviot arm) and 1 Rivetgun (Rivet gun) and 2 W11675306 (Hinges)s
We serviced a
WHIRLPOOL DRYER
Model WED8300SW0
Near West Hartford, CT 06117
Chuck M.
Job Details: 01/18/2024
Customer complaint is that dryer is not heating. Checked voltage and it checked ok. Tested element and it is open. Quoted customer for P&L. Customer will buy new.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Simsbury, CT 06089
Chuck M.
Job Details: 01/18/2024
Installed wash motor. Tested and dishwasher is working properly. Checked for leaks and no leaks found.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Simsbury, CT 06070
Chuck M.
Job Details: 01/18/2024
Customer complaint is that refrigerator door was peeling at dispenser under drip tray. Inspected and found plastic coating pealing and rusting. Took pics. Removed plastic coating. Advised customer to clear water often and use recommended stainless steel cleaner.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Warren, MA 01083
Chris B.
Job Details: 01/18/2024
Complaint that the unit is not cycling through properly at times. F7E8 Verified the slider and is in good shape. Verified P3-1 & 3 and all ohm out good @ 8.1ohm. Ran diagnostic cycles first two ran good. Then unit shut down and board was warm. Did hard reset. Turned back on ok. UI diagnostic is good. Found P3 connector on board ok but not acting right. Ordering part. Mentioned to the customer that if part arrives to the home to call the office. Mentioned to the customer to run a few cycles with load and document on video any abnormalities.; ordrng 1 W11621180 (Control Board)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Southbridge, MA 01550
Chris B.
Job Details: 01/18/2024
Complaint that the unit has a burnt smell and a not normal noise. Ran diagnostic cycle and all tested out normal. No evidence of any burnt part or motor. Control Board is working properly and no burnt board or wires. Draining properly. No issues found with the washer.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Union, CT 06076
Gary V.
Job Details: 01/18/2024
"Concern is noise, cycled unit multiple times and did not hear any abnormal noises, and no fault codes. All functions test fine at this time."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waterbury, CT 06706
Jimmy R.
Job Details: 01/18/2024
"Checked over unit and found machine locked and full of water with clothes in it customer thought I was picking the unit up and taking it advised I was there to fix it, popped open lock and advised customer we would need unit hooked up to fix they had gave her a new washer this was in the side. She will call renta center and get is picked up so we can fix at the warehouse ; ordrng 1 W11603811 (Cntrl) and 1 W11307244 (Latch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Wolcott, CT 06716
Jimmy R.
Job Details: 01/18/2024
"Checked over unit and found washer had been running and the customer stoped the cycle and the water keep coming in and would not stop until the water was shut off, checked valves and found both valves getting 120v ran a wash cycle and valves are now working and shutting off on hot and cold water. Will order new valves to be safe ; ordrng 1 W11513255 (Valve assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Cheshire, CT 06410
Jimmy R.
Job Details: 01/18/2024
"Tested unit and found fridge still not cooling and giving erratic temps in both sections found fridge reading below 20 one day and freezer in the 40 degree mark the one day freezer is 2 degrees and fridge is 33 degrees, checked pressures and found 45 low an 30 high 65 low running 52 high running compressor draw is .7 amps unit is restricted. Used nitrogen and blew threw unit isolating each line cleared lines and replaced filter dryer pumped unit down into a vaccum and unit held, filled with r600 and unit is now frosting fully customer going to give unit 24hrs to regulate temps Sr# 773827170"
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Meriden, CT 06450
Jeremy B.
Job Details: 01/18/2024
Washer goes from sensing to done. Ran diag and motor only hums. All connections secure. Replaced capacitor and ran self test all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVWH2
Near Meriden, CT 06450
Jeremy B.
Job Details: 01/18/2024
"Wax motor on dispenser keeps burning out as been replaced 5 times in 13 years. Called tech support and there is no known problem with the wax motor and the recommendation is to replace the dispenser, control, and harness at the same time. Quoted customer was given this reference number. SR#7738269850Safety SR#7738187232; dspstn on spec-tagged invntry: 1 WPW10199696 DISPENSER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Windham, CT 06280
Amanda R.
Job Details: 01/18/2024
"Replaced compressor recharged with 53g of r600a started cooling explained need to wait 24 hours before putting food in it ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Burlington, CT 06013
Jimmy R.
Job Details: 01/18/2024
"Checked over unit and found fridge mullion strip not opening and closing with the door found million to far down not hitting top deflector, adjusted and mullion is now opening and closing with the door properly. Checked ice maker and found unit making ice and cycling ran diagnostics and found error E2 motor lost position checked motor positioning and unit went thew normally. Advised customer on unit taking 2-3 days to make ice and noises unit will make, All operations are working to factory specs"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near New Hartford, CT 06057
Jimmy R.
Job Details: 01/18/2024
"Tested unit and found dryer would shut down when leaving the door open customer would have to reset breaker for it to power back on and work, checked errors and found F2e1 stuck button ran a diagnostics cycle and unit checked out ok. Left door open on dryer and after some time light shut off then cntrl shut off but never would power back on, checked voltage and 240v is still being supplied. Reset cntrl and unit cam back on and worked normally will order new main cntrl and console ; ordrng 1 W11618917 (Cntrl) and 1 W11413567 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Torrington, CT 06790
Jimmy R.
Job Details: 01/18/2024
"Installed new control and damper checked temps and set to recommended settings, checked damper operations and damper is now opening when calling for cold air. All operations now working to specs"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Litchfield, CT 06759
Jimmy R.
Job Details: 01/18/2024
"Checked over dryer and found unit would heat up but never dry clothes on the first time, ran dryer and checked heating found heater coming on and cycling quickly checked lint screen and found lint on back side of screen lint should only be in the front, checked venting and found vent had been pushed on and the vent cap metal had bent up blocking air flow once removed vent heat started to come out super hot. Fixed vent to stop from blocking air flow ran a timed dry cycle with clothes and checked heating, unit is now heating and operating to specs"
We serviced a
KITCHEN AID WALL OVEN
Model KEBS208SSS02FOUND 2
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/18/2024
Installed upper oven both light and tested complete
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Charlotte, NC 28270
Mitch H.
Job Details: 01/18/2024
"Pulled oven from wall. Removed and replaced control, console and blower. Reinstalled in wall, tested bake, broil and all other components. All test good and operating properly."
We serviced a
KITCHENAID M/W OTR
Model KMHC319LSS00
Near Farmington, CT 06085
Chuck M.
Job Details: 01/18/2024
Customer complaint is that microwave intermittently does not heat and defrost. Tested microwave with cup of cold water and it heated properly. Inspected low voltage components and all checked ok. Tested cup of cold water again and interlocks started rattling. Door is secure and closed properly. Ordered interlock kit and control. ; ordrng 1 W11646740 (PCBA) and 2 W11197766 (interlock)s
We serviced a
SAMSUNG RANGE
Model DG9001067A
Near Bristol, CT 06010
Chuck M.
Job Details: 01/18/2024
Customer complaint is that all burners click during ignition. Tested and found operating normal. All burners spark until flame comes on and knob is turned past lite. Also explained to customer that continue turning knob will set hi/med/low flames.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Bristol, CT 06010
Chuck M.
Job Details: 01/18/2024
Customer complaint is that freezer bottom liner has put marks. Inspected and found copper beads melted into liner took pics. Customer said refrigerator is being replaced by Lowes.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Stanley, NC 28164
Ryan S.
Job Details: 01/18/2024
"Customer complained unit has issues spinning and didnt stop . Foudn f7e 1 and f7 e7 errors. Foudn run cap bad , s code s17538 covers repair parts and labor of capacitor repair. Quoted 129.00 (+tax)for repair. Installed capacitor, ran service diagnostic component activation mode and all funtions working including all spin and agitate functions. Verified unit working as designed , collected trip fee via card. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Mount Holly, NC 28120
Ryan S.
Job Details: 01/18/2024
"Customer complained unit not washing. Found motor not running error. Checked harness to pump and felt click. Ran unit and sump now working, ran unit for several minutes with clear door and sump is working as designed. Informed customer harnes could have beem loose or pump could be overheating and cutting off. Quoted 437 for repair. Customer wants to wait on repair .Informed customer he can callback within a week and get unit repaired minus trip fee. Collected trip fee via check #6725."
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near Bessemer City, NC 28016
Ryan S.
Job Details: 01/18/2024
"Customer complained about noise during agitate found cam slipped and ground info pulley cover. Replaced cam and found gearcase making bearing failing type noise. Also found pulley on motor is loose and will fail soon. New cam was damaged when trying unit out after installing it. Ordering gearcase, cam, belt, motor , belt cover and Washplate. Also 2xtimeframe , informed customer office will call when part come, sign to schedule return call. ; rqstng P&A on 1 W11454372 (Gearcase), ordrng 1 W10721967 (Cam) and 1 W10832724 (Motor) and 1 WPW10006384 (Belt) and 1 WPW10550173 (Belt cover), used 1 W10721967 (Cam) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Cherryville, NC 28021
Ryan S.
Job Details: 01/18/2024
"Customer complains condensation or steam from not water is going around control panel. Ran unit on hot water setting, opened up control panel and no damage to board or control UI from water damage. Informed customer unit was designed with this in mind, so no damage should come from issue. Verified unit working as designed. . Called techline to document. SR#7738265352 Informed customer to call whirlpool customer service for any further issues."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Charlotte, NC 28226
Mitch H.
Job Details: 01/18/2024
"Tested temp at vent hose with dryer set to timed dry and high heat with small load in dryer. Maximum temperature reached was 132F. Observed dryer motor shut off after approximately 5 minutes, however display still shows drying and timer counting down.Called tech line spoke to Travis SR# 7737900199. Ran dryer with no heat, waited and motor shut down after 7 minutes. Checked and found no voltage coming out of control board to motor. Waited and control started sending voltage to motor after approximately 5 minutes. Control board is defective. Ordering control. Checked availability and scheduled return for 1/23 AM.; ordrng 1 W11618916 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Matthews, NC 28104
Jeff L.
Job Details: 01/18/2024
"Found stator bolt completely locked up into bottom of Gearcase. I tried with torques and drill I tried with torques and hand the bolt would not bulge it can be gotten off by busting it off but will need another bolt for replacement to finish the job. Needs 2 more parts for good repair all parts that have been received were left in customers laundry room2xframePart#W10752189Part#W11260238; ordrng 1 W10752189 (Screw) and 1 W11260238 (Rotor cover) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Mint Hill, NC 28227
Jeff L.
Job Details: 01/18/2024
Found wire loose in connector where unit is hard wired from house to dishwasher. Retightened the lines together unit ran and checked ok 1 time education callCall complete
We serviced a
AMANA RANGE GAS
Model AGR6303MMW0
Near Webster, MA 01570
Chris B.
Job Details: 01/18/2024
Complaint that the part is the incorrect part. Found its the internal bottom panel on the bake oven. Will order the correct part. ; ordrng 1 W11098799 (Bottom Oven Panel)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Charlotte, NC 28214
Robert A.
Job Details: 01/18/2024
Cx complaint that the clothes are still wet at the end of the cycle occasionally. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I ran a control calibration cycle as well. I recommended to the cx to monitor the unit to make sure it is progress through cycle successfully. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near East Windsor, CT 06016
Gary V.
Job Details: 01/18/2024
"5 year parts and labor. Found hub stripped,replaced and cycled, tested fine.; used 1 W10528947 (HUB) from stock"
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Windsor, CT 06095
Gary V.
Job Details: 01/18/2024
"Inspected and found multiple problems, lint grill warped out causing tremendous debris build up, heater and belt broken, quoted and she will call."