We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Westfield, MA 01085
Mike K.
Job Details: 07/28/2023
"Unit under wp warranty per service bench. Humidity sensor 4296, 23 tech sheet says it should show 3789, 26. Dropped unit and replaced humidity sensor. Tested with potato, stopped after 10s or so giving humidity sensor error again. Ordering control, sensor and cable Humidity sensor is under the blower assembly.Cables not found on parts list.; ordrng 1 W11342846 (Control) and 1 W11333816 (Control) and 1 W11590866 (Sensor)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, NC 28205
Robert A.
Job Details: 07/28/2023
"Cx complaint that the unit has trouble start cycles because of the lid not locking. I inspected the unit to confirm the complaint. I found an error code: f5e3. I cleared the code and ran a service cycle, all components passed until the lid lock tried to engage. The unit would not advance past that point, it needs a new lid lock to resolve the issue. I started a normal cycle and put pressure on the lid near the lid lock while it was engaged, the unit successfully locked. I checked the lid lock and the surrounding area to see if something was effecting it or out of place. I found nothing abnormal. Im ordering the part for the return visit.; ordrng 1 W11513248 (Lid lock)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near New Britain, CT 06052
Martino S.
Job Details: 07/28/2023
"Check unit found leaking from top left side, leaking out of third rack mount, parts are missing, please order parts tentative for return service.; ordrng 1 W11551537 (Adjuster) and 1 W11551430 (Adjuster) and 1 W11551395 (Mount) and 1 W11569162 (Mount) and 1 W1168642 (Manifold) and 1 W11677712 (Manifold) and 1 W11677712 (Manifold) and 1 W11561080 (Wheel - tub) and 1 W11553484 (Tub mount third rail) and 1 W11580025 (Tub mount third rack)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Newington, CT 06111
Martino S.
Job Details: 07/28/2023
"Replace defective transmission, clutch, actuator and check unit working to specs. Washing and draining normally, no leaking or noise."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Indian Trail, NC 28079
Jeff L.
Job Details: 07/28/2023
Replaced all 3 parts on dishwasher. Ran unit thru test mode and all components are operating normally. Ran unit on normal wash cycle for 15 minutes and had no leaks coming from dishwasher. Advised the customer its running good with no leaks at this time. Unit ran and checked ok( call complete); dspstn on spec-tagged invntry: 1 W11483553 GASKET
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Harwinton, CT 06791
Martino S.
Job Details: 07/28/2023
"Replace ice maker, water valve and check ice maker cycle fill and ready for harvest."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Wolcott, CT 06716
Martino S.
Job Details: 07/28/2023
"Check ice maker cycle operation ice maker does not cycle on, replace ice maker and check cycle fill and ready to harvest. Unit check working to specs."
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ01
Near Agawam, MA 01001
Mike K.
Job Details: 07/28/2023
"Unit installed and unresponsive on arrival. Unplugged/plugged in unit and unit came on as normal. Ran cycle and heated properly. Ordering control, interface and power board. Unit will need to be pulled down to access power board. 2x time; ordrng 1 W11391718 (Control) and 1 W11386249 (Interface) and 1 WPW10531156 (Noise filter board) and 1 2xtime (2x time), states that autho needed"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Agawam, MA 01030
Mike K.
Job Details: 07/28/2023
Unit is under 1 yr warranty per service bench. Took photo of receipt.Cs complaint is timed dry coming up as air dry by default and she did a load of towels and they werent completely dry. No error in history and unit is heating properly when selected. Explained how sensor works for sensing cycles. For timed dry explained that she could set temp and time to whatever she likes. Cs thought something was wrong with it coming up on air dry. Called techline and while on wait ran a 5 min timed dry on high heat. After completion timed dry remembered last setting of 5 min and high heat. So verified unit is remembering last cycle.Cancelled tech line call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Charlotte, NC 28205
Robert A.
Job Details: 07/28/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed
We serviced a
LG WASHER
Model WM9000HVA
Near Belchertown, MA 01007
Chris B.
Job Details: 07/28/2023
Replaced part and unit running normal. Mentioned to the customer to do a few small to normal size load and to keep an eye on the washer. 1yr warranty on parts and 30 days in labor.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ware, MA 01082
Chris B.
Job Details: 07/28/2023
Complaint that the unit is still unbalanced. Ran diagnostic test and during spin unit is shaking more then before with a load in it. Found bad gear case and oil residue on all motor parts. Will order parts for a return visit.; rqstng P&A on 1 W11550891 (Wash Agitator) and 1 W11551646 (Tub Nut) and 1 W11178227 (Tub) and 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W10673062 (Shield) and 1 W11449841 (Gear Case) and 1 W11553312 (Washer) and 1 W10752189 (Screw) and 1 W10752187 (Screw) and 1 2xFrameJob (2x Frame Job)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Farmington, CT 06085
Gary V.
Job Details: 07/28/2023
"Inspected and found cycle time counting down too quickly and control making loud buzzing noise, internal problem in main acu, will submit estimate and call with return date.; rqstng P&A on 1 W11543994 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS42QTX03
Near West Hartford, CT 06117
Gary V.
Job Details: 07/28/2023
"Inspected and found ice dispenser auger motor broken, quoted and they will call."
We serviced a
JENN-AIR OVEN
Model JDRP548HL01
Near Charlotte, NC 28226
Robert A.
Job Details: 07/28/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Ludlow, MA 01056
Chris B.
Job Details: 07/28/2023
Complaint that the unit is not cycling through correctly. Found drain hose needed adjustment. After adjusting ran two diagnostic cycles and unit working normal. No more error codes.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ludlow, MA 01056
Chris B.
Job Details: 07/28/2023
Complaint that the unit is not cycling through correctly. Found bad capacitor. Replaced part and unit running normal. Cleared error of F7E1. Ran two diagnostic cycles and tested out normal. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Longmeadow, MA 01106
Chris B.
Job Details: 07/28/2023
Replaced all parts and tested out normal. Ice maker working properly. Good heating and chute working properly.; dspstn on spec-tagged invntry: 1 W10873791 ICE MAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Paxton, MA 01612
Roger R.
Job Details: 07/28/2023
"Removed and replaced completely using manufacturer and EPA guidelines due to poor cooling and dripping into the refrigerator. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Warren, MA 01083
Roger R.
Job Details: 07/28/2023
Found unit stuck in drain mode and empty. Reset control and entered diagnostics. Found one error code for off balance load. Cleared code and tested functions of washer. All functions appear and test normal.
We serviced a
KENMORE REFRIGERATOR
Model 795.78092.901
Near East Windsor, CT 06088
Chuck M.
Job Details: 07/28/2023
Customer complaint is that ice maker stopped working. Inspected and found ejector stuck and out of home position. Quoted P&L. Customer will not repair.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hartford, CT 06106
Gary V.
Job Details: 07/28/2023
"Inspected and found broken inlet valve, quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hartford, CT 06112
Gary V.
Job Details: 07/28/2023
"Installed new ice bin and cycled, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS244GL0
Near Sturbridge, MA 01566
Amanda R.
Job Details: 07/28/2023
"Console shorted has power coming to it not all function will work and start button not responding ; rqstng P&A on 1 W11302460 (Console), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Wolcott, CT 06716
Martino S.
Job Details: 07/28/2023
"Check unit as per customer not dispensing ice auger motor needs to replace, part order tentative ; ordrng 1 WP2323603 (Auger motor)"
We serviced a
AMANA DRYER
Model NDE2335AYW
Near East Hartford, CT 06118
Jeremy B.
Job Details: 07/28/2023
Installed new belt and pulley. All checks ok. ; dspstn on spec-tagged invntry: 1 WPW10112954 BELT
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Charlotte, NC 28273
Ryan S.
Job Details: 07/28/2023
Upon arrival found f9e1 error. Took out unit and inspected entire drain line. Found unit had two drain lines and one drain line that was hidden in cabinet was impeding draining and letting water sit and collect debris. Unit would drain but it made the draining process slower. Took off one drain line and reinstalled unit. Also found disposal wasnt draining properly due to clogs in disposal from food and use. was able to flush disposal so that unit could drain but informed customer if issue happens again to get plumbing checked because if disposal wont drain dishwasher wont drain. Ran unit and unit drained into bucket properly. Verified proper operation by filling unit 2 more times and successfully draining unit into designated drain line port on disposal. Called techline and stayed on hold for 35 minutes.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Charlotte, NC 28273
Ryan S.
Job Details: 07/28/2023
Customer complained unit had dent on left side backsplash panel . Unit is a new build in an unoccupied home. Took pictures of dent. Putting in part for P&a. Informed builder office will call when part comes in. ; rqstng P&A on 1 W11180283 (Control panel backsplash.)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near East Hartford, CT 06108
Jeremy B.
Job Details: 07/28/2023
Installed new control and preheated to 350 and all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Canton, CT 06019
Ruben C.
Job Details: 07/28/2023
Checked unit found motor open winding replaced motor sump assy tested operation normal; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Simsbury, CT 06092
Ruben C.
Job Details: 07/28/2023
Replaced control and ui tested operation normal ran diagnostics normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURR114KSB00
Near Simsbury, CT 06070
Ruben C.
Job Details: 07/28/2023
Checked unit found door is staying open at top left not sealing ordering door assy and gasket door assy comes with hinges this is a right hinge door; ordrng 1 W11546134 (Door assy) and 1 W11360668 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Simsbury, CT 06070
Ruben C.
Job Details: 07/28/2023
Checked unit found refrigerator door is warped out at bottom right cuasing it to not seal in turn cuasing freeze up and condensation needs door have informed cust could take 4to6 weeks; ordrng 1 LW10672972 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Windsor, CT 06095
Gary V.
Job Details: 07/28/2023
"Inspected and found ice maker not functioning correctly, will order new ice maker and return.; ordrng 1 W11546935 (Ice maker)"
We serviced a
GE DISHWASHER
Model GDF520PGJ6CC
Near Windsor, CT 06095
Gary V.
Job Details: 07/28/2023
"Inspected and found main acu getting 120v but completely dead, quoted and she will call."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Charlotte, NC 28277
Ryan S.
Job Details: 07/27/2023
Retuned to install parts ordered. Installed new inner tub hub and Washplate. Reassembled unit and ran both spin and agitate functions and no noise detected. Ran quick wash and unit filled and started agitating with no noise. After running unit noise came back. Found noise is from cam slipping. Inspected and replaced cam and issue stil present. Found oil on new gearcase shaft under cam .thought oil was from previous gearcase/job but found shaft has too much play and is causing cam wheel to go too low and miss cam teeth in agitate mode. This is causing noise. New gearcase was faulty. Ordering new gearcase. Scheduled return call for 8-1-23 pm. ; ordrng 1 W11454372 (Gearcase) and 1 2xtimeframe (2xtimeframe)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Weddington, NC 28104
Jeff L.
Job Details: 07/27/2023
"Found the machine making a loud noise when calling for water at dispenser,sounds like the water valve is partially defective and spitting and sputtering also ordering reservoir just in case they may be some air trapped in it. Will return on aug 4th amPart # W11482383Part # W11482382; ordrng 1 W11482383 (Water valve) and 1 W11482382 (Reservoir)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW07
Near Matthews, NC 28104
Jeff L.
Job Details: 07/27/2023
Found evaporator fan motor making loud noise. Thought it may be vibration but I pushed on evaporator cover and checked all cover mounting screws they were tight. At this time Im going to recommend replacing the evaporator fan motor. Part#W11661931; ordrng 1 W11661931 (Evap fan motor)
We serviced a
WHIRLPOOL DRYER
Model WED9620HBK1
Near Matthews, NC 28105
Jeff L.
Job Details: 07/27/2023
"Customer complaint having to run stuff on medium for hour and half. Unit is running and heating normally, customer has good air flow out of dryer vent as I went outside to feel it coming out wall cap,checked venting behind dryer nothing was bent crimped or damaged. The customer uses sensor dry all the time I advised customer i will replace faulty sensor. Will come back aug 3rd am; ordrng 2 WP3387223 (Sensor)s"
We serviced a
KENMORE WASHER
Model 110.44936 203
Near Mooresville, NC 28117
Mark C.
Job Details: 07/27/2023
Installed new valve unit is fully operational.; dspstn on spec-tagged invntry: 1 WP8181694 VALVE
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Charlotte, NC 28215
Vincent O.
Job Details: 07/27/2023
Found relay stuck open and not sending power to mag. Unit will need new control board. ; ordrng 1 W11552018 (Control)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28215
Vincent O.
Job Details: 07/27/2023
Found unit has been dropped and damaged causing blower wheel to knock and grind during operation. Whole frame is bent and shifted. Unit will need to be fully rebuilt from cabinet. Customer does not wish to have repaired as unit is brand new. Customer will call distributor for replacement. Will call if repair needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Mint Hill, NC 28227
Vincent O.
Job Details: 07/27/2023
Found icemaker in off position causing no ice condition. Turned ice maker on. Ran diagnostics and verified proper operation and fill. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Mint Hill, NC 28227
Vincent O.
Job Details: 07/27/2023
Found new compressor seized and blowing overload. Order and replace compressor. ; ordrng 1 W11580057 (Compressor)
We serviced a
WHIRLPOOL RANGE
Model KDRS483VSS04
Near Charlotte, NC 28209
Robert A.
Job Details: 07/27/2023
"Cx complaint that the griddle is not working, LF burner is difficult to rotate and the unit is giving new error codes since the last visit. I inspected the unit to confirm the complaint. The LF valve axle is bent. The griddle was not connected back to its original state, I secured the wires and tested the griddle its good to go. The unit is flashing f2e1 and f3e0 was stored. I installed the ordered parts, the units control is good to go. The unit needs a new LF valve and temp sensors. Im ordering the parts for the return visit.While in the van after the call the cx came out and said the griddle sparked when they turned it on. I went in and confirmed that the element connectors came loose when I removed replaced the control and sparked on the frame. I secure the griddle element wires but no heat from the griddle. I checked incoming power to the griddle, 0 across the 2 wires and 119v from each to ground. The griddle switch needs to be replaced. The ohms of the griddle is 42.3 ohm, its good. Im ordering the switch to resolve the issue.; ordrng 1 WPW10371235 (Dual valve) and 2 WPW10131825 (Temp sensor)s and 1 WPW10116113 (Griddle switch)"
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near Charlotte, NC 28208
Robert A.
Job Details: 07/27/2023
I installed th ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Charlotte, NC 28212
Robert A.
Job Details: 07/27/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed. When I put the agitator back in place I noticed it has trouble sitting correctly with the new washplate. The washplate damage has caused splitting on the agitator. The agitator needs to be replaced as well to avoid a future callback. Im ordering the part to resolve the issue.; ordrng 1 W11614636 (Agitator)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Charlotte, NC 28262
Robert A.
Job Details: 07/27/2023
"Cx complaint that the unit is making a rattling noise and there is no duct hose. I inspected the unit to confirm the complaint. I found the unit heats, tumbles and has good airflow. The rattling noise is from an object stuck in the drum seal. I removed the object and tested the unit for the cx. The unit is working as designed. The duct hose should have been installed at installation. I suggested for them to call RAC to request the duct hose for proper use."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVY03
Near Springfield, MA 01118
Roger R.
Job Details: 07/27/2023
Found unit not running and compressed was unplugged from harness. Also drain pan completely full. Found defrost circuit ok but compressor running even when control is off. Will need new control. Quoted $179.99 plus labor. ; used 1 WPW10503278 (CNTRL-ELEC) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Springfield, MA 01104
Roger R.
Job Details: 07/27/2023
"Found unit leaning heavy towards front. Unit need new tub supports, tub top and new belt. Customer chooses to replace unit.Paid $129 cash"
We serviced a
WHIRLPOOL DISHWASHER
Model Mdb8959skb0
Near Chicopee, MA 01020
Roger R.
Job Details: 07/27/2023
"Found unit leaking from the tub on the right side near the back. The tub appears to have been damaged upon delivery and is dented. This is at the seam on the bottom of the tub. Unit will need a new tub. ; rqstng P&A on 1 W11409866 (Tub, complete), ordrng 1 2timejob (Extra time)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near East Hartford, CT 06118
Jeremy B.
Job Details: 07/27/2023
Found sensor at rear bulkhead broken off. Needs new. ; ordrng 1 W10853313 (Sensor)
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW0
Near Hadley, MA 01035
Mike K.
Job Details: 07/27/2023
"Customer says they can use powdered soap ok, but the liquid is running down side of machine, believes is leaking from dispenser. Spill looks to be coming from the container of soap above, not from the machine. Put some soap in dispenser and ran quick wash. Cleared out soap fine and no leaking. Dispenser is very stiff coming out and front keeps coming off. Ordering dispenser assembly.Office will contact customer when authorization is received and parts have arrived, to schedule return.; ordrng 1 W10575334 (Dispenser assy) and 1 WPW10446403 (Dispenser handle), dspstn on spec-tagged invntry: 1 WPW10435242 VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW05
Near Northampton, MA 01060
Mike K.
Job Details: 07/27/2023
Replaced water inlet valve. Turned water back on and advanced icemaker to turn on valve. Icemaker filled fine and no leak found
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Northampton, MA 01060
Mike K.
Job Details: 07/27/2023
Valve threads damaged on arrival. Worked supply on fully. Tested on normal cycle and No leaks found.; used 1 W11434044 (Valve) from stock
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Holyoke, MA 01040
Mike K.
Job Details: 07/27/2023
"Unit under 1yr wp warranty, took photo of receipt.F3e2 moisture sensor failure f2e1 stuck key or key held too long. Tested moisture sensor in diagnostics wet finger across sensor turns off drum light which indicates passing test. Checked outlet thermistor 7.6kohm which is correct for current temp. Neither j14-3 or 6 indicate continuity to ground. Per tech sheet, replace acu.; ordrng 1 W11525996 (Control) and 2 WP3387223 (Moisture sensor) and 1 WPW10298258 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB01
Near Holyoke, MA 01040
Mike K.
Job Details: 07/27/2023
Replaced drain pan.
We serviced a
LG WASHER
Model WM4000H8A
Near West Springfield, MA 01089
Mike K.
Job Details: 07/27/2023
"All functions test as working properly, fills,recirculates, agitates, drains and spins fine.Cs has been getting odor and some spotting on clothes. Made sure boot holes are clear and suggested leaving door open after use and running clean cycle with afresh a couple of times to clear internal build up."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Westfield, MA 01085
Mike K.
Job Details: 07/27/2023
Unit under 1 yr wp warranty per service bench. Broken lid strike. Replaced and started normal cycle fine.; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Simsbury, CT 06070
Ruben C.
Job Details: 07/27/2023
Checked unit found gearcase making noise in spin inner basket not center could not get washplate off ordering gearcase basket and washplate ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W10752283 (Washplate) and 1 W11513244 (Basket inner)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Avon, CT 06001
Ruben C.
Job Details: 07/27/2023
7736955324 checked unit found ice maker getting voltage but no harvest also found left hand top cover is not staying place unless u put somthing on it ordering ice maker cust not replacing cover; ordrng 1 W10908391 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS00
Near Burlington, CT 06013
Ruben C.
Job Details: 07/27/2023
Replaced control unit is now functioning comp started operating advised cust to let unit run for 24 hours before filling unit
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 07/27/2023
"Tested and found that lid would lock but motor would only hum. Replaced capacitor, tested, operating properly.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Waxhaw, NC 28173
Mitch H.
Job Details: 07/27/2023
"Arrived, unplugged microwave. Removed and replaced control board. Reassembled, tested, light and all other functions operating properly."
We serviced a
N/A REFRIGERATOR
Model MFI2569VEM
Near Waxhaw, NC 28173
Mitch H.
Job Details: 07/27/2023
"Checked and found damper not closing properly and ice box fan noisy and running constantly. Ran diagnostics, temp in RC compartment at 38 but thermistor shows 52. Thermistor out of range. Requesting P&A for damper, control, fan motor and thermistor.; rqstng P&A on 1 WPW10127427 (Control) and 1 WPW10310240 (Control) and 1 WPW10162697 (Fan motor) and 1 12002355 (Thermistor)"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Waxhaw, NC 28173
Mitch H.
Job Details: 07/27/2023
"Tested and Verified customer complaint.Found F7E5 shifter error. Checked shifter, connected correctly and arm is in clutch fork. Ordering shifter and clutch.; ordrng 1 W11212745 (Actuator) and 1 W10721967 (Clutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Lancaster, SC 29720
Mitch H.
Job Details: 07/27/2023
"Removed and replaced the evaporator coil and related parts. Reassembled, charged with nitrogen, checked for leaks, none found. Let sit for 20 minutes under pressure, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct refrigerant charge of 47g. Tested, operating and cooling properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Portland, CT 06480
Jeremy B.
Job Details: 07/27/2023
"Installed new basket and gearcase. Upgraded actuator. Ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middletown, CT 06457
Jeremy B.
Job Details: 07/27/2023
Fresh food section not cooling. Found damper opening and closing and even frost pattern on evap. Evap fan not running but getting power needs new motor. ; ordrng 1 W11578030 (Evap fan)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Pineville, NC 28134
Ryan S.
Job Details: 07/27/2023
"Retuned to install parts ordered by previous tech. Installed control, board, filter board and thermostat. Verified proper operation by water test after install."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Enfield, CT 06082
Gary V.
Job Details: 07/27/2023
"Inspected and found drive motor pulley and belt broken, will submit estimate and call.; rqstng P&A on 1 W11283592 (Drive motor) and 1 WPW10006384 (Drive belt)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/27/2023
"Customer complained unit wont power on. Upon arrival found model and serial not showing up in entitlements. Quoted trip fee. Inspected unit and found control board not coming on, no light on control needs control. customer didnt want to fix unit at this time. Thought it was under 10 year warranty. Quoted 512.52 saved quote informed customer quote good for 30days. Collected trip fee. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, NC 28277
Jeff L.
Job Details: 07/27/2023
Found ice bucket and icemaker froze up ice was nothing but a big ball could not find any leaks from the flapper door gaskets or seals. I called tech-support and we went through some diagnostics and found that the icemaker fan was not running during normal cycles put it into force mode and the fan run at normal speed I was advised by tech-support to replace the control board. Spoke with Randy per (Jeff) there will be no charge for parts or labor on this call back. We will have to call customer when part comes inSR# 7736953969 (Liam); ordrng 1 w11533213 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Windsor Locks, CT 06096
Gary V.
Job Details: 07/27/2023
Installed new door
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYY03
Near Somers, CT 06071
Gary V.
Job Details: 07/27/2023
"Inspected and found freezer door wire harness broken, and not sending voltage to ice maker. Quoted and they will call."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Bethlehem, CT 06751
Jimmy R.
Job Details: 07/27/2023
"Checked over machine and advised customer on cleaning unit with afresh and vinegar this will make a big difference advised to leave door and dispenser open wile not in use to dry unit out, checked all other operations and unit is working to specs"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Wolcott, CT 06716
Martino S.
Job Details: 07/27/2023
Check unit as per customer clothes coming out wet not the case its the rugs. Check unit in diagnostic no fault code. Customer washing rugs that the machine unable to spin out. Check unit working to specs SR# 773695136
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3ONLY GETT
Near Waterbury, CT 06705
Martino S.
Job Details: 07/27/2023
"Only getting 54v to wash motor unable to check voltage at the control while connector is connected to the control. Unable to check voltage with connector connected to the motor no place to to your meter leads, Sr# 7736956324. Please order parts tentative P/A; ordrng 1 W10888591 (Wash motor) and 1 W10906422 (Control electric)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near South Hadley, MA 01075
Roger R.
Job Details: 07/27/2023
Installed new tub due to a bent and damaged tub. Checked operation all okay.
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS
Near South Hadley, MA 01075
Roger R.
Job Details: 07/27/2023
"Found unit has a frozen drain and needs a new evaporator cover and drain kit. Quoted for parts and labor. Will return to install parts asap. ; ordrng 1 DA97-08433C (Cover, evaporator), used 1 DA82-01415A (DRAIN KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Brooklyn, CT 06234
Amanda R.
Job Details: 07/27/2023
"Wrong gear case need to return WHEN taken out of machine gear case whistling in spin cycle unit not level ; ordrng 1 W11449840 (Gear case), dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11130362 SUSPENSION"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near South Windsor, CT 06074
Chuck M.
Job Details: 07/27/2023
Customer complaint is that ice maker and lights are not working. Replaced freezer LED per service pointer but lights remain out. Ordered module for FF section. Ice maker has E5 error code. Thermistor failure. Ordered ice maker. Will contact customer to schedule return visit. ; ordrng 1 W11658802 (Ice Maker) and 1 W11205082 (module)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0J
Near Thompson, CT 06255
Amanda R.
Job Details: 07/27/2023
The belt fell off pulley and rubbed into pulley went over overloading started cycle
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlton, MA 01507
Chris B.
Job Details: 07/27/2023
Complaint that the unit is not cycling through properly. Found broken drain pump and wires. Will order harness wire and pump for a return visit.; ordrng 1 W11643701 (Lower Harness Wire) and 1 W11399437 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Warren, MA 01083
Chris B.
Job Details: 07/27/2023
Complaint that the freezer wasnt closing properly. Greased up the sliders and found bad gaskets in the fresh food section. Will order parts for a return visit. ; ordrng 2 W10830055 (Gasket Fresh Food Side)s
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Warren, MA 01083
Chris B.
Job Details: 07/27/2023
Replaced part and unit running normal. Ran a quick cycle and tested normal.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Waterbury, CT 06708
Martino S.
Job Details: 07/27/2023
"Customer will reschedule says I was running late and I should not come to his home, parts was returned overnight from my bin.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Palmer, MA 01069
Chris B.
Job Details: 07/27/2023
Complaint that the unit is making loud noises while tumbling. Found bad rollers. Replaced parts and unit running normal. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Holden, MA 01520
Chris B.
Job Details: 07/27/2023
Replaced part and unit running normal. Did diagnostic cycle and unit running normal. Dispenser holding in the cabinet well.
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Meriden, CT 06450
Jimmy R.
Job Details: 07/27/2023
"Ran dryer and unit is making rattling noises and shaking when tumbling, removed drum and found blower wheel blocked with lint making wheel out of balance and to make noise, removed and cycled lint replaced rollers and idler lubed all parts ran a cycle and unit is now operating properly. Checked venting and found vent crushed causing poor air flow and lint to build up, fixed vent and unit is now blowing air as designed ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Meriden, CT 06451
Jimmy R.
Job Details: 07/27/2023
"Tested unit and found washer would start to bang and go off balance when getting to the rinse and spin cycle, checked drum and found tub leaning way back causing it to pull clothes back and start banging and going out of balance. Leveled unit and tub found unit had been hitting the ground also fix so tub can float ran a cycle with clothes and unit is now spinning and operating to factory specs"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near China Grove, NC 28023
Vincent O.
Job Details: 07/27/2023
Installed new control and console. Tested and verified proper operation. Unit is no powering on and operating properly. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11135391 CONSOLE
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Belmont, NC 28012
Ryan S.
Job Details: 07/27/2023
Returned to install parts ordered installed control and lid lock. Installed parts and reassembled unit. Ran unit in service mode and all functions working properly. Verified proper operation.
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CW2
Near Bolton, CT 06043
Chuck M.
Job Details: 07/27/2023
Customer complaint is that dishwasher is not washing. Ran automatic test cycle and found wash motor is receiving voltage but diverter is just clicking. Dishwasher needs wash motor. Customer decide later if he will repair.
We serviced a
WHIRLPOOL RANGE
Model JES9800AAS
Near Manchester, CT 06040
Chuck M.
Job Details: 07/27/2023
Customer complaint is that oven has error code F1e7 membrane disconnected. Inspected and found most buttons are stuck and control not responding. Control panel is NLA.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Manchester, CT 06042
Chuck M.
Job Details: 07/27/2023
Customer complaint is that clean button only flashes. Dishwasher was no working. Found over suds condition in dishwasher. Found water in drip pan. Cleared and ran dishwasher. Advised customer to allow dishwasher to complete cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Grafton, MA 01536
Chris B.
Job Details: 07/27/2023
"Complaint that the unit would shut down and would start up all on its own. Ran diagnostics and error code of D8 D7 control board and sensor. Will order parts for a return visit. Verified wiring from the wall and all looks normal, no broken ac cord or wires. Will order parts for a return visit. ; ordrng 1 W11666427 (Control Board Assembly) and 1 W11438736 (Sensor)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 07/27/2023
Found lid strike broken. Replaced and tested all checks ok. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL DRYER
Model MGD5030MW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 07/27/2023
Customers complaint is dryer over heating and shrinking cloths. Found dryer converted to propane. Called tech support and they recommend lowering the incoming gas pressure was given this reference number7736959263
We serviced a
SAMSUNG DRYER
Model DV45H70COEW
Near East Hartford, CT 06118
Jeremy B.
Job Details: 07/27/2023
Dryer making loud noise. Found wheels rubbed flat on one side. Needs repair kit. ; ordrng 1 Desamkit