We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
11/14/2023
"Checked over unit due to machine had started to leak water from left side of door again, ran machine thew a wash cycle and found unit had been leaking on left side of machine could see the water stains, pulled unit forward and used clear dishwasher door ran unit on a heavy cycle and could not see any issue with water spraying wrong or leaking, removed door and reinstalled unit ran another heavy cycle and no leaking could not duplicate issue. Customer advised me they do not want unit due to leaking and did not want me coming back its parts or there anymore agreed with customer unit should be replaced with new machine advised may have to call customer service if unhappy plz send another opinion I could not get unit to leak wile there"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
11/14/2023
"Checked over unit and found console normal and sanitize wash cycle not operating console would only let u select two settings and not the rest, removed console and checked over found everything looked good unplugged and reset tested again and now console is allowing all selections. Checked voltage to machine and unit is getting 120v and staying, checked harness and could not find any issue I could see. Will order new updated control kit, console and harness parts special order advised when in we would call for return visit ; ordrng 1 W11629915 (Control kit) and 1 W11662348 (Harness main) and 1 W11622500 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Prospect, CT 06712
Jimmy R.
Job Details:
11/14/2023
"Checked over unit and ran a diagnostics cycle checked for errors and found no codes stored in unit, customer advised me unit would start to agitate bf filling up with water wearing there clothes out advised customer all unit will fill sense and start to agitate this is normal operation and Cannot be changed. Ran machine threw a calibration to reset cntrl and unit is functioning as designed advised not much we can do unit is filling normally and operating to proper specs customer stated scrub brush was broken and leaking out will order new one ; ordrng 1 W11416456 (Scrub brush)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Westfield, MA 01085
Mike K.
Job Details:
11/14/2023
"Replaced control and actuator, found wire broken to drain pump, attempted to splice as two wire into common connection, but second wire also broke. Ordering main harness and capacitor, drain pump was replaced as well.; rqstng P&A on 1 W11545744 (Harness) and 1 W11428524 (Capacitor), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11399437 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/14/2023
"Complaint, spray arm will not spin unit fills with water, not washing dishes. I found f4E3 error code and F7e1 I found motor has failed. I replaced motor assembly tested operations heater is now working properly and so is wash motor. No additional issues. Found unit now operating normally."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW2
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/14/2023
Complaint unit leaking from underneath left-hand corner. I found no cracks in tub no additional issues creating or Causing A leak. Customer was washing a bulky load of towels with fabric softener on at the time. I tested operation and got unit to re-create the same conditions unit leaking from fabric softener dispenser during an out of balance load. No leaks during normal operation. I filled tub completely full of water during a clean cycle only way on the specific model to fill the tub. No leaking found from valve assemblies or anywhere else.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cornelius, NC 28031
Vincent O.
Job Details:
11/14/2023
"Found knocking coming gearcase. Customer provided video evidence of noises. Heard noise. Order and replace gearcase. ; ordrng 1 W11449841 (Gearcase), dspstn on spec-tagged invntry: 1 W10734521 SLIDER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Waterbury, CT 06706
Jimmy R.
Job Details:
11/14/2023
"Checked over unit and found ice maker making hollow ice cubes and frost building up on rear evap panel. Cycled ice maker and found water not flowing good checked filter and found filter needs to be replaced its blocking water flow, removed filter and replaced ice maker, ice maker filled right up properly. Checked ice build up and found freezer door not closing properly causing warm air to get in and frost up, found door rails binding due to not set in correctly removed rails and reset lubed tracks and unit is now closing and all operations are working to specs"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Cornelius, NC 28031
Vincent O.
Job Details:
11/14/2023
Installed new control and fan. Tested and verified proper operation. All functions check ok.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Waterbury, CT 06706
Jimmy R.
Job Details:
11/14/2023
"Installed new cntrl and forced unit into a defrost cycle checked defrosting and unit is now turning heater on, melted rest of ice and all operations are now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Waterbury, CT 06710
Jimmy R.
Job Details:
11/14/2023
"Checked over unit and found when in a spin cycle machine would start banging and jumping again, ran unit and found tub wobbling wile spinning removed agitator and found hub screws had loosened up causing tub to wobble, tightened up screws and ran a calibration unit is now operating to specs"
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Waterbury, CT 06704
Jimmy R.
Job Details:
11/14/2023
Checked over unit and found errors F1e1 internal board failure f2e1 shorted keypad f5e1 door latch not operating clean mode opened up rear panel and found unit covered in roaches advised customer unit needs to be replaced its infested left oven the way it was took pics and left
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Rock Hill, SC 29732
Mitch H.
Job Details:
11/14/2023
"Removed and replaced main control. Reassembled, tested, dishwasher operating properly. All functions test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Charlotte, NC 28216
Robert A.
Job Details:
11/14/2023
Cx complaint that the units RC light is not working. I inspected the unit to confirm the complaint. The unit cools fine and the lights in the FC work fine. The unit needs a new RC light assembly to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11470191 (Light)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Charlotte, NC 28207
Robert A.
Job Details:
11/14/2023
"Cx complaint that the IM does not shut off when the bucket is full. I inspected the unit to confirm the complaint. I found the unit is making ice fine. I checked the use and care guide, page 11 about the IM states the UI control is the correct way to turn off the IM. It is not recommended to use the wire arm in attempt to shut off the IM. I explained this to the cx, the unit is working as designed."
We serviced a
MAYTAG LAUNDRY CENTER
Model MVWC465HW3
Near Charlotte, NC 28262
Robert A.
Job Details:
11/14/2023
"Cx complaint that the unit is often going unbalanced. I inspected the unit to confirm the complaint. I found an error code: f2e1. I cleared the code and ran a service cycle, all components passed with no issues. I checked the suspension, it was loose. The basket has excessive bounce when it is pushed down. The unit needs new suspension rods to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11217817 (Suspension rods)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28269
Robert A.
Job Details:
11/14/2023
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f4e3 f7e1. I cleared the codes and ran a service cycle. The unit filled and drained, but there was no wash action. The unit needs a new sump motor to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11613479 (Sump motor)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Torrington, CT 06790
Ruben C.
Job Details:
11/14/2023
7737791590 called gave me a different number for board with pins on board ordered incorrect board; ordrng 1 W11443921 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Winsted, CT 06098
Ruben C.
Job Details:
11/14/2023
Replaced ice maker and ice bin ran test button on ice maker this one harvested normally and called for water tested normal advised cust to give 24 hours; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
WHIRLPOOL DRYER
Model WED9600TA0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
11/14/2023
Dryer giving f01 error code needs new control. Control NLA.
We serviced a
WHIRLPOOL WASHER
Model Mvwb835dw4
Near Cromwell, CT 06416
Jeremy B.
Job Details:
11/14/2023
Washer making loud noise. Found oil leaking from gearcase and rotor stator damaged. Washplate stripped.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Middletown, CT 06457
Jeremy B.
Job Details:
11/14/2023
Dishwasher not powering on. Found tripped GFCI. all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Meriden, CT 06450
Jeremy B.
Job Details:
11/14/2023
Installed new parts. Leveled machine then ran calibration then self test all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Cromwell, CT 06416
Jeremy B.
Job Details:
11/14/2023
No time displayed on panel. Will start and run a cycle. Tried resetting and entering diag but still not working. Needs new control and panel. ; rqstng P&A on 1 W11096963 (Control) and 1 WPW10750477 (Control panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
11/14/2023
Installed new separator tested and its sealing fine. If problem continues customer to call customer service and reference SR#in previous ticket. Have exhausted all options.
We serviced a
WHIRLPOOL DRYER
Model WED99HEDW0
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
11/14/2023
"Dryer making a banging and a whistle noise. Took apart and found good roller wheels, pulley and belt. The drum is out of found a little contributing to noise. Would recommend replacing drum. Customer will pass."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, NC 28278
Jeff L.
Job Details:
11/14/2023
"Unit was a floor model when I arrived unit would just sense and go straight to finish. I found the cap and the actuator damaged. I replaced both parts unit ran and checked okCall complete; used 1 W10913953 (Actuator), and 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Charlotte, NC 28278
Jeff L.
Job Details:
11/14/2023
Upon arrival I found the metal rack inside of microwave I could see on the corners where it had been popping in arcing also check waveguide theres no food buildup on it I took the rack out Ran microwave twice one minute cycles I had no sparking no arcing in the unit ran properly advise customer at this time the rack is the only issue and that if they had any more issues to call us back. At this time call is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMHW31017W6
Near Springfield, MA 01118
Roger R.
Job Details:
11/14/2023
Replaced failed lightbulb in microwave range hood.; used 1 8206232A (BULB) from stock
We serviced a
KENMORE DRYER
Model ="110.60022010"
Near East Longmeadow, MA 01028
Roger R.
Job Details:
11/14/2023
Unit checks okay. Vent restricted causing long dry times. Recommend replacing venting.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Longmeadow, MA 01106
Roger R.
Job Details:
11/14/2023
Dryer checks okay. Recommend having vent replaced and checked.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Lincolnton, NC 28092
Ryan S.
Job Details:
11/14/2023
"Upon arrival customer couldnt find receipt , customer said he had f7e4 error also. He tried calling Lowes to get receipt. called Randy to double check serial number, according to serial number unit is aug-8-23. Ordering uI due to f2e 1 error and found slider damaged for f7e4 error , replaced slider. Informed customer office will call when part comes in. Customer will have picture of receipt on return call ; ordrng 1 W11478526 (Ui panel), used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Stanley, NC 28164
Ryan S.
Job Details:
11/14/2023
"Customer complained her oven cut off and flipped breaker had builder come out and said breaker was ok, they told her that the oven was on its on line, but then also said it was on a 120 line with the outlets and gfi outlets beside it in kitchen, found when gfi is flipped oven cuts off, ran oven and checked for grounds shorts. Unit preheated and all surface burners working . Took off back panel and control panel and found no visible shorts. No shorts to igniters. Informed customer unit is recommended to be on a designated line. Not shared. Informed her no shorts in unit. Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Stanley, NC 28164
Ryan S.
Job Details:
11/14/2023
"Customer complained of leak. Found vent leaking inside door. Ordering vent , deflector and gasket. Scheduled return call for 11-20-23 pm. ; ordrng 1 WPW10428211 (Vent) and 1 WP8269259 (Gasket) and 1 WPW10274926 (Deflector)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gastonia, NC 28056
Ryan S.
Job Details:
11/14/2023
"Unit was no in warranty per service bench, customer didnt have receipt. Informed I will have to quote him, he agreed. Customer complained of f8e4 error. Checked serove diagnostics and f8e4 only code present. Found unit was leaning forward and nonlevel. Bottom was pushed in due to floor being up level. Ran unit and unit didnt leak once unit was leveled. Showe customer he needs to put an scotch under left side leg because of floor being level. Collected trip fee via card. Informed customer to make sure unit doesnt get pushed back but setting the legs like I did under the scotch he gave me should make unit stay level."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28214
Ryan S.
Job Details:
11/14/2023
"Retuned to install new gearcase, installed gearcase and actuator, cam put on on previous call was defective. Replaced from ts. Reassembled unit and ran Manuel service mode to test all functions showed customer unit working as designed with no noise. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Mount Holly, NC 28120
Ryan S.
Job Details:
11/14/2023
"Customer complained unit wont preheat. Found proper voltage at outlet to oven. 240, 120 to each leg to neutral Ran bake and found unit only sending 36 v to bake from board. Informed customer office will call when Part comes in. ; ordrng 1 W11583303 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Gastonia, NC 28052
Ryan S.
Job Details:
11/14/2023
"Customer complained unit was leaking from front bottom. Ran unit and found unit leaning forward a bit. Informed customer on how unit should be level or will leak. Also found unit has too ,any Suds informed customer to run clean cycle and/ or change detergent pods. Suds will cause leaks. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Enfield, CT 06082
Gary V.
Job Details:
11/14/2023
"Installed Gearcase and wash plate, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11449841 GEARCASE"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Robert A.
Job Details:
11/14/2023
"Cx complaint that the unit is making a grinding noise while it runs. I inspected the unit to confirm the complaint. I found the felt strip on the front of the drum has separated, causing the drum to scrape the front housing. The unit needs a new front housing and felt strips. Im ordering the parts for the return visit. ; ordrng 1 280114 (Drum seal kit)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Charlotte, NC 28269
Robert A.
Job Details:
11/14/2023
Cx complaint that the units fan in blowing weak. I inspected the unit to confirm the complaint. I found the fan speed is the same at high and med. The unit needs a new blower fan to resolve the issue. Im ordering the fan for the return visit.; ordrng 1 W11441128 (Fan)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Charlotte, NC 28269
Robert A.
Job Details:
11/14/2023
"Cx complaint that the unit makes a rattling noise while it runs. I inspected the unit to confirm the complaint. The unit heats with no issues. I pulled the unit down and removed the housing cover. I ran the unit twice, it made no noises and heated fine. I put the housing back on, it ran with no issues. I noticed the fan duct housing the about an inch low making it difficult to put the MW back in place. I put theMW back in place and the noise was not present. I explained that the fan duct is making contact with the MW housing. The unit is working as designed."
We serviced a
WHIRLPOOL WALL OVEN
Model KEBC147KWH06
Near West Springfield, MA 01089
Chris B.
Job Details:
11/14/2023
Complaint that the unit is not reaching proper temperature. Cycled the unit and found it reaching temp properly. Lower bake element and broiler is working properly. Control Board cycling normal. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF02
Near Suffield, CT 06078
Gary V.
Job Details:
11/14/2023
Customer said they called office to reschedule.; saved tckt
We serviced a
WASHER WHIRLPOOL
Model WFW92HEFW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
11/14/2023
Installed new drain pump and tested drain And tossed towels in wet and spun complete
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS00
Near Wethersfield, CT 06109
Chuck M.
Job Details:
11/14/2023
Customer complaint is that wall oven display error F2e1. Confirmed error code. Replaced console and tested. Oven checked ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EWH3
Near Plainville, CT 06062
Ruben C.
Job Details:
11/14/2023
Replaced bottom seal and door seal ran unit did not get any leaks tested normal at this time
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ0
Near Agawam, MA 01001
Chris B.
Job Details:
11/14/2023
Replaced part and unit running normal. Good hot and cold intake. 1yr warranty on parts and labor.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Charlotte, NC 28278
Jeff L.
Job Details:
11/14/2023
Found finish on top rough in places like the finish wasnt done right. Its very sharp in places. Also the right rear burner does not always come right on. Gonna replace burner and caps due to not operating correctly.Part#W11204397Part#WP8286815Part#W108199162xframe 2 frame 2xframe; ordrng 1 W11204397 (Top) and 1 WP8286815 (Burner) and 1 W10819916 (Caps) and 2 2xframe (2frame)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28278
Jeff L.
Job Details:
11/14/2023
Found defrost heater unplugged behind freezer wall. Reattached defrosted unit down. This unit does not have the updated heater so Im ordering one to complete the job will return 11-21-23 Part#W11650662; ordrng 1 W11650662 (Heater)
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
11/14/2023
"Replace tub assembly, secured all screws, Tested operations, inspected for leaks, no leaks everything working fine"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Bristol, CT 06010
Ruben C.
Job Details:
11/14/2023
7737787169 called techline had no error codes at first then did again got drain error tried to get into spin would not lock had to unplug tried again worked ok advise to replace harness ordering harness and control; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Mooresville, NC 28117
Vincent O.
Job Details:
11/14/2023
"Found motor making loud winding noises after heating and blower wheel rubbing on housing causing poor airflow. Order and replace motor, blower wheel, and seal kit. ; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower wheel) and 1 W11401018 (Seal kit)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS282LAF0
Near Attleboro, MA 02703
Angel R.
Job Details:
11/14/2023
"Water line to IM froze, was able to activate fill tube heater for FF IM and send water to valve once thawed. Fill tube heater could not be located on any parts website. IM now getting water but likely an issue with heater."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Southington, CT 06489
Jimmy R.
Job Details:
11/14/2023
"Tested unit and found microwave vent just buzzing and not running, removed vent cover and found fan not turning, spun fan by hand and unit started to operate on high and low turned fan off and tried to restart and same issue fan just buzzing and not moving. Checked connection and fan is connected and getting proper 120v will order new fan assembly due to weak. ; ordrng 1 W11441128 (Vent motor)"
We serviced a
FRIGIDAIRE RANGE
Model n/a
Near Bristol, CT 06010
Ruben C.
Job Details:
11/13/2023
Cust changed his mind decided to cancel service did not go to house
We serviced a
LG DISHWASHER
Model LDF5545WW
Near Springfield, MA 01108
Chris B.
Job Details:
11/13/2023
Complaint that the unit has an error code AE and leaking water down to the basement. Found heavy rodent infestation and customer decided not to keep using the unit. Collected trip fee.
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FE1
Near Bolton, CT 06043
Amanda R.
Job Details:
11/13/2023
Not preheating to temp bake element broken replaced element preheated to 350 operation normal ; used 1 W10779716 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Springfield, MA 01109
Roger R.
Job Details:
11/13/2023
Found unit working okay at this time. Not making any noises of off balance issues. Checked hub was okay b
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Manchester, CT 06042
Amanda R.
Job Details:
11/13/2023
Complaint vibrating from top during spin cycle started a medium towel load on quick cycle went through normally went over loading alike items and amount to load
We serviced a
SAMSUNG MICROWAVE
Model ME21M706BAS/AA
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
11/13/2023
"Polarized and grounded out let Unplugged door didnt light up also checked the Fuses good covered in grease, put back together 30 sec tested heat and the fan noisy and stopped working after second use.Ordering door not holding time and new fan and filter brd.Fan is noisy and filter brd covered with grease; ordrng 1 DE94-04094C (Door) and 1 DE96-00400E (Noise filter) and 1 DE31-00045B (Cooling fan) and 1 DE31-00064B (Cooling fan blade)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
11/13/2023
Find the lower kickplate wasnt installed properly or the insulation by the kickplate reinstall poor customerCust drain working fine and also not using jet dryAll working as intended
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Worcester, MA 01606
Aimee Z.
Job Details:
11/13/2023
"Founded everything working as intended Water , ice production.Cust delivery was this past Friday.Needed time to get cold for ice bucket was over half fullAnd wate pressure was fine . No one got the air out of lines when delivered"
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near South Windsor, CT 06074
Amanda R.
Job Details:
11/13/2023
Complaint aqua lift isnt cleaning oven good explained it only heats to 212 degrees and is a steam bath and then customer would have to scrub cavity gave customer aqua lifts phone number to call and get pointers and tips
We serviced a
WHIRLPOOL DISHWASHER
Model KUDC03FVSS5
Near Agawam, MA 01030
Roger R.
Job Details:
11/13/2023
Not at home called office and office went to voice mail. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MHWE200XW00
Near Portland, CT 06480
Jeremy B.
Job Details:
11/13/2023
Washer makes loud noise during HSS. Rear bearing is worn needs new rear tub and basket.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Vernon, CT 06066
Amanda R.
Job Details:
11/13/2023
Complaint making a chirping noise replaced wheels and idler pulley showed customer when shaking bulkhead it can make similiar noise ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Farmington, CT 06032
Ruben C.
Job Details:
11/13/2023
Checked unit could not duplicate issue cust says it keep clicking tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Middletown, CT 06457
Jeremy B.
Job Details:
11/13/2023
Installed new doors and badge doors sealing properly.
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near Fort Mill, SC 29707
Jeff L.
Job Details:
11/13/2023
Put dryer on time dry and let it run also advised customer that if the dryer is hot on the sides that means the unit is keeping heat and air because the external venting is possibly restricted somewhere. The venting runs up and then has one ninety degree elbow exiting side of building. Spoke with (Erik) at tech support and he advised me to replace the UI and ACU there were no fault codes stored in dryer at all. The customer advised since I was out here 3 weeks ago and replaced the parts the unit acted up 1 time last week since it has been working fun. Gonna put these parts on per whirlpool. ReschedulednPart#W11618921Part#W11413567SR#7737781654; ordrng 1 W11618921 (Control) and 1 W11413567 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS20XVMS00
Near Charlotte, NC 28270
Jeff L.
Job Details:
11/13/2023
Found freezer door switch broke off not allowing door to operate switch correctly. There is no power coming out of dispenser front to auger motor or water valve nothing is energizing when buttons are pushed they customer also states that the LED intermittently works from time to time. Customer thought the 2 might be tied together but I explained that the dispenser has been working with the switch broke and the switch for the freezer controls light and evaporator fan. Spoke with Jonathan at tech support. Found that the L1 from freezer door switch does run back thru to water valve and auger motor. This could possibly fix the issue. Advised customer a good chance this will resolve the issue but if it doesnt the UI is NLA per our parts department.SR#7737780152Jonathan
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Clover, SC 29710
Mitch H.
Job Details:
11/13/2023
No unusual noises on arrival. Customer showed me a video of noise. Entered diagnostics and ran component tests for condenser and evaporator fans. Found evaporator fan making a slight humming noise that gets progressively louder the longer fan motor runs. Ordering motor and blade. Checked part availability and scheduled return for 11/16 pm; ordrng 1 W11024089 (Evaporator fan motor) and 1 WP2169142 (Fan blade)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Newington, CT 06111
Chuck M.
Job Details:
11/13/2023
Installed wash motor and tested. Dishwasher is working properly. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Meriden, CT 06451
Chuck M.
Job Details:
11/13/2023
Customer complaint is that ice maker in FF section was not working. Ran diagnostics and got error E5. Replaced ice maker from T/S and advised customer to also replace water filter. Reset power to unit. Please allow time for ice production. ; used 1 W11658802 (ICE MAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28277
Jonathan J.
Job Details:
11/13/2023
"Complaint unit not getting cold like it used to is still making ice but food is noticeably softer. Ice cream is noticeably softer. I found filter dryer valve. Core has been leaking. Replaced previously ordered part. Checked operations, no additional issues found or leaks found at this time. Leak was ultra small no additional issues or leakage occurring from anywhere else visible. customer to allow up to three weeks and inspect the unit over that course of time for any issues occurring loss of ice as an example unit getting hotter in freezer zone. Things defrosting completely issues like that. ; dspstn on spec-tagged invntry: 1 W11504449 COUPLER NR AL 4/2 CAP-EVA and 1 W11506619 COUPLER 8 NK MS 00"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
11/13/2023
Stalled new parts please allow 24hrs for temps to stabilize.
We serviced a
BOSCH MICROWAVE
Model HMC80252UC/01
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
11/13/2023
Installed new parts and tested all checks ok.
We serviced a
GENERAL ELECTRIC HOME LAUNDRY - E
Model GFW550SSN1WW
Near Holden, MA 01520
Angel R.
Job Details:
11/13/2023
"Ran rinse and spin cycle, spin sounded ok. Customer cleaned out drain pump filter and nothing was in there, I found drain hose with multiple attachments to it exceeding 15 in length going to drain pipe that was nearly 4 feet above washer. Drain pump likely weak. Will order new pump and advise customer to cut drain hose to half the length as not that much is needed.; rqstng P&A on 1 WH11X29539 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Holden, MA 01520
Angel R.
Job Details:
11/13/2023
"Ran diagnostics found F0E5 off balance load. Found service pointer W11684122 pertaining to this unit. Checked off all things on the list, found basket needing of replacement. ; ordrng 1 W11172199 (basket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near South Grafton, MA 01560
Angel R.
Job Details:
11/13/2023
"Installed parts, tested ok."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dudley, MA 01571
Angel R.
Job Details:
11/13/2023
"Installed new motor, tested ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Farmington, CT 06085
Ruben C.
Job Details:
11/13/2023
Checked unit found support for rack off reinstalled tested operation normal
We serviced a
WHIRLPOOL WASHER
Model MVWX600BW0
Near Canton, CT 06019
Ruben C.
Job Details:
11/13/2023
"Replaced gearcase basket and washplate also found cam worn on some teeth replaced cam calibrated unit cleared off balance code ran diagnostics normal agitating and spinning normally; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE , used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Holyoke, MA 01040
Mike K.
Job Details:
11/13/2023
"Replaced fr door switch and led, verified light and switch operating. Replaced icemaker and it advanced and filled. Cs to monitor; dspstn on spec-tagged invntry: 1 W11396033 LIGHT SWITCH and 1 W11602886 LED MODULE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near South Windsor, CT 06074
Jeremy B.
Job Details:
11/13/2023
Customers complaint is dishwasher not drying. Ran diagnostics and found no error codes. Ran self test and heater drawing proper amps and heating as should. Changed rinseaid to max setting all checks ok. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Thomaston, CT 06787
Jimmy R.
Job Details:
11/13/2023
"Tested washer and found unit would come on sense and start agitating unit would never sense the load, ran diagnostics and found errors F7e1 tachometer missing or wrong signal f7e7 motor unable to reach rpm f0e2 over suds F0e3 over loaded checked actuator for shifting and found actuator faulty. Replaced actuator and recalibrated unit ran a wash cycle and unit is now sensing and working to factory specs; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Wolcott, CT 06716
Jimmy R.
Job Details:
11/13/2023
"Tested oven and found unit clock is powering up but cooktop not getting hot and stove not preheating, checked terminal block and found black hot wire had loosened up arcing out cord advise customer cord and outlet are faulty, replaced terminal block and checked stove for operation and unit is now working properly unplugged unit and advised customer to replace cord and outlet a professional electrician will be needed. All functions of stove are operating to specs ; used 1 WPW10245259 (Terminal block) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WTW5057LW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
11/13/2023
"Complaint little not latch power button turns on all the lights come on spin will not fill with water wont do anything had to bucket a lot of water out of the tub of the wash machine by hand as unit will not drain either. I found lower harness is broken going to drain pump. I spliced in harness as a temporary fix so customer could use wash machine as of right now. James is about to break again in a different segment of the harness unit needs harness to fix. Installed a Parts previously ordered no additional issues other than harness found.; ordrng 1 W11643701 (Harness), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS1
Near Marvin, NC 28173
Jonathan J.
Job Details:
11/13/2023
"Complaint motor sound of water comes on intermittently throughout. The cycle heater is extremely warped. Spray arm will not spin. I found motor is locked up hums but will not turn on wash motor. iPhones unit has been leaking from the diverter seal underneath of dishwasher underneath the dishwasher is still wet I found error codes F8e2 f8e1 f6e1 and cleared error codes. Unit will need water, inlet valve, assembly motor, sump assembly and heating element to fix as of right now. No additional issues found with dishwasher at this time. No flooring damage that is visible, but flooring damage may be present as flooring is still wet under dishwasher. customer declined repair here today as it is not economical to repair."
We serviced a
FRIGIDAIRE WALL OVEN
Model FGET2765KWB
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
11/13/2023
I replaced all previously ordered parts left 2 never opened light bulb standard lights no lenses or anything extra ovens are preheated fine no issues after separating upper oven from lower oven are replacing upper over.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
11/13/2023
7042541749 call first other number is not working complaints dryer will not turn on low power. No lights. I found breaker was turned off to unit. Unit is a new build. I found washing machine sitting next to dryer has a dent on the left side of it between dryer and washing machine where washer had been dropped notation dryer has scratches in it as well on the sides notating verify power cord was installed properly unit has proper voltage is getting to dryer as well. No additional issues found with dryer other than the breaker was turned off to unit.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Unionville, NC 28110
Jonathan J.
Job Details:
11/13/2023
"Complaint power buttons are not functioning have to press power buttons, multiple times to get unit to power off or exit the screen screen keeps going blink. Multiple times every 30 minutes sometimes screen will show half of a screen and locks up have to reset unit at power box then it will work fine. No additional issues found at this time with microwave or oven. Ordering user interface and main power board control. ; ordrng 1 W11600321 (Ui) and 1 W11261167 (Control power supply)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Matthews, NC 28104
Jonathan J.
Job Details:
11/13/2023
"Complaint dryer will turn itself off after saying, sensing timer will still be counting down. The drum will not be spinning heater will still be on dryer still will continuously get hot. I found bearings in drive motor have failed. Blower wheel was covered in lint and I replaced drive motor blower wheel and idler pulleys idler pulleys were locked up. Replaced idler, pulley drive belt and rollers. No additional issues. Found everything working fine. no error codes and full history either. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL , used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Southington, CT 06489
Chuck M.
Job Details:
11/13/2023
Installed timer and knob. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Southington, CT 06489
Chuck M.
Job Details:
11/13/2023
Customer complaint is that washer would not start. Started washer and informed customer that start button or selector knob needs to be pressed or turned to wake up control and the press start. Washer checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Waterbury, CT 06710
Jimmy R.
Job Details:
11/13/2023
Installed new suspension and hub ran machine threw a calibration cycle and all functions went threw properly. Ran a wash and spin checked spinning and unit is now spinning out and working as designed ; dspstn on spec-tagged invntry: 1 W10528947 HUB
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Waterbury, CT 06705
Jimmy R.
Job Details:
11/13/2023
"Tested washer and found unit would keep restarting the wash cycle over and over, ran a diagnostics and found unit erroring out off balance load. Ran a calibration cycle and found when running unit would grind and get hung up when switching to a spin, checked clutch and found gears getting hung up and not shifting, replaced clutch assembly and recalibrated cntrl ran a wash and drain and unit is now operating to specs; used 1 W10721967 (Cam kit) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Tolland, CT 06084
Chris B.
Job Details:
11/13/2023
Complaint that the door switch is broken. Call customer 15min. Before arrival. Customer complaint that the middle shelf is broken and will not hold the deli drawer. Took pictures and customer will call Whirlpool for approval for the part.; ordrng 1 W11123941 (Door Switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ellington, CT 06029
Chris B.
Job Details:
11/13/2023
Replaced part and unit working normal. Whirlpool has sent the part to customers home.
We serviced a
MAYTAG DRYER
Model MEDE400XW0
Near Somers, CT 06071
Chris B.
Job Details:
11/13/2023
Complaint that the unit is making a loud noise while tumbling. Found bad rollers and idler pulley. Quoted parts and labor.