We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Enfield, CT 06082
Gary V.
Job Details: 06/08/2023
"Inspected and found drain hose connection to lower drain port clamp was loose, causing leak, tightened and adjusted all other functions test fine at this time."
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS20
Near Clover, SC 29710
Mitch H.
Job Details: 06/08/2023
"Checked and found door not staying closed correctly. Per service pointer W11639932. Ordering inner door, hinges and arm; ordrng 1 W11328749 (Inner door assembly) and 2 W11598178 (Hinge)s and 1 WPW10128850 (Arm)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Clover, SC 29710
Mitch H.
Job Details: 06/08/2023
"Replaced inlet, hose and clip. Tested dishwasher, operating properly with no leaks."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, CT 06706
Jimmy R.
Job Details: 06/08/2023
"Check unit heard loud noise coming from under the bottom, check and found belt shredded and bested, replace belt calibrate unit and check unit working to specs.; used 1 W11239857 (Belt) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near West Springfield, MA 01089
Mike K.
Job Details: 06/08/2023
"Costco additional 1yr warranty, covered per service bench.Motor had stopped working, had some look at it who took it apart and cleaned it and it started working again, but they said internal parts were cracked in wash motor.; ordrng 1 W11665769 (Sump assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Suffield, CT 06078
Gary V.
Job Details: 06/08/2023
"Installed freezer rails and cycled, tested fine."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Windsor, CT 06095
Gary V.
Job Details: 06/08/2023
Sr#7736588407 techline. Inspected and found all burners sparking when one burner switch is turned on. Techline advised this is normal operation for safety reasons.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Granby, MA 01033
Roger R.
Job Details: 06/08/2023
Found unit cycling on overload and compressor not starting. found uv dye at evaporator connection unit will need a new compressor and evaporator. ; rqstng P&A on 1 FSPWP2188822 (Evaporator) and 1 W10507884 (Compressor)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chicopee, MA 01020
Roger R.
Job Details: 06/08/2023
"Found unit has water level error code F3E2 indicates unit full of water but empty. Will need new ACU. Will order and return to install Unit still under 1 yr ; ordrng 1 W11556725 (Control, main)"
We serviced a
MAYTAG WASHER
Model MVW18PDBWW0
Near West Springfield, MA 01089
Mike K.
Job Details: 06/08/2023
"Loud spin, bad bearing, quoted for her case.. denied.Collected for service call"
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Manchester, CT 06042
Gary V.
Job Details: 06/08/2023
"Installed new burner heads and grates, cycled tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Newington, CT 06111
Chuck M.
Job Details: 06/08/2023
"Customer complaint is that dishwasher stopped working mid cycle. Inspected and found voltage from supply is correct. Control not receiving voltage. Ordered control, main harness and power cord. ; ordrng 1 W11629914 (Control) and 1 W11391581 (Main Harness) and 1 W11365014 (Power Cord)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chicopee, MA 01013
Roger R.
Job Details: 06/08/2023
Found unit has a worn hub on gearcase output shaft. This has been replaced before and after installing another one I found the gearcase shaft is worn causing ; rqstng P&A on 1 W11454734 (Gearcase)
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Springfield, MA 01104
Roger R.
Job Details: 06/08/2023
"Found unit working normal. Found no leaking, no abnormal noises, no bad smells. Cant find any issues at this time. No error codes stored."
We serviced a
KITCHENAID DISHWASHER
Model Kdfe104hps1
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/08/2023
"Found unit not getting water. Replaced valve and unit still not working. Unit will also need new main computer quoted for parts and labor. Will order new computer and return to install ; ordrng 1 W11305303 (Control, main), used 1 W11175771 (VALVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Jenn F.
Job Details: 06/08/2023
"On arrival pressure only at 15psi on low side with the unit off. When running low side went between 22-27 inch vac. Evacuate system, charged with 140psi of nitrogen no pressure drop after 20 minutes. Vac pumped. Charged with 64grams of r600. Low side pressure 14 in vac and took 30 min for 3/4 frost pattern. When unit unplugged only equalized to 15 psi. Sr#7736589343 replaced the compressor, filter and process port. Vac pumped for 30 minutes. Charged with 64 grams of r600. Tested ok. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlotte, NC 28262
Jenn F.
Job Details: 06/08/2023
Complaint ice in freezer. Ice maker fill tube not fully inserted. Adjusted ice maker.cleared ice build up. Tested ok.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near West Hartford, CT 06119
Chuck M.
Job Details: 06/08/2023
Customer complaint is that washer would not advance to rinse cycle. Washer is noisy. Inspected and found bearings are worn and basket does not spin freely. Checked and found gear oil in shield. Took pic. Washer needs gear case. Quoted customer for P&L. Customer will buy new.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near West Hartford, CT 06119
Chuck M.
Job Details: 06/08/2023
Customer complaint is that washer was leaking. Ran washer on Quick Wash Cycle. No leaks found from washer. Found Water leaking from hot water hose at supply connection. Reversed washer in hose and tightened. Leak stopped.
We serviced a
MAYTAG DRYER
Model MED8630HW2
Near York, SC 29745
Mitch H.
Job Details: 06/08/2023
Checked and tested dryer. Found drum bent and causing noise. Ordering drum. Advised customer that drum will ship directly to them and they will need to inspect drum and call to schedule return visit.; ordrng 1 W10541657 (Drum)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near York, SC 29745
Mitch H.
Job Details: 06/08/2023
"Checked and found compressor running but not pumping or cooling. Ran diagnostics, all fans operating properly. Requesting P&A for compressor and inverter.; rqstng P&A on 1 W11087200 (Inverter) and 1 W10779331 (Compressor kit) and 1 2Xtime (2X time)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Charlotte, NC 28213
Jenn F.
Job Details: 06/08/2023
"Complaint not making ice. Found the ice maker turned off. Turned on ice maker. Ran test 57 to harvest the ice maker, went through fine. Ran test 45 to fill ice maker. Advised customer to allow 24-72 hours for the bin the fill. Tested ok."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Southington, CT 06479
Jimmy R.
Job Details: 06/08/2023
"Tested unit and found washer would not start a wash cycle ran diagnostics and found errors F5E3 lid lock will not unlock F5E1 lid switch fault lid is up, checked lock and found stuck out causing issue, moved lock back and forth and unit is now unlocking and locking advised customer lock may need to be replaced they will hold off for now and let us know. Ran washer and unit is working as of now"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Mooresville, NC 28117
Mark C.
Job Details: 06/08/2023
Installed new valve unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cornelius, NC 28031
Mark C.
Job Details: 06/08/2023
Installed new control unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Charlotte, NC 28216
Robert A.
Job Details: 06/08/2023
Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: F1e1 f5e3 f8e3 f9e1. I attempt d a service cycle but the unit would not start a service cycle. I checked the drain pump and found some debris clogging the drain pump filter. I removed it and tested the unit for the cx. The unit completed the service cycle and the UI now responds with no issues. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28216
Robert A.
Job Details: 06/08/2023
"Cx complaint that the unit is still not holding temp. I inspected the unit to confirm the complaint. The temps are very warm, the fans and compressor are working fine. I called JF to consult for the repair. She recommended the system be re charged and watch the pressure. A tech with R600 equipment is needed for the return visit.; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/08/2023
Customer complained unit not working. Upon arrival found roach infestation in control. Informed customer unit is infested and warranty is void. Had to wait for customer at home prior to arrival for 15mins . ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
WHIRLPOOL RANGE
Model WEGA25H0HZ0
Near Dudley, MA 01571
Chris B.
Job Details: 06/08/2023
Complaint that the unit is leaking gas. After verifying the whole unit found no gas leaks. In pics shows every hookup and lines that theres no leakage. Collected trip fee. Unit working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Millbury, MA 01527
Amanda R.
Job Details: 06/08/2023
F0e3 overload f7e9 locked rotor f2e1 stuck button making squeaking noise only while agitating with a load inside basket needs a gear case job ; ordrng 1 W10915701 (Rotor) and 1 W11393685 (Gear case) and 1 W10752283 (Wash plate) and 1 W10909670 (Hub) and 1 W10734521 (Slider) and 1 W10838672 (Console)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Grafton, MA 01536
Amanda R.
Job Details: 06/08/2023
F5e4 F0e2 leaving clothes wet has to do a drain and spin after cycle then comes out normal cleaned out drain pump catch
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Worcester, MA 01609
Amanda R.
Job Details: 06/08/2023
Slider broken replaced slider and control calibrated unit tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Worcester, MA 01602
Amanda R.
Job Details: 06/08/2023
Hasnt worked since last compressor installed installed three way valve evacuated system and vacuumed and recharged with 4.75oz r134a
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Worcester, MA 01604
Amanda R.
Job Details: 06/08/2023
F9e1 f7e7 F7e1 complaint not draining wires going to drain pump broken fixed wires tachometer fault replaced actuator control powers on but nothing else working ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Worcester, MA 01604
Amanda R.
Job Details: 06/08/2023
Ff door gasket not sealing good since day one pushed back into door ff door switch broken ; ordrng 1 W11384469 (Door switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 06/08/2023
"Complaint dishwasher leaking water from underneath. Wheels keep falling off not washing dishes properly. I found dishwasher leaking water from motor. Sump diverter I found also that the wheels on the lower rack keep falling off. Not staying in place anymore. Wheels are broken due to normal usage. Also found upper spray arm tube has a hole melted through it from where at some point in time it had gotten on the heating element somehow. Unit will need the upper spray, arm assembly and the wheels to completely fix. Ive also found wire rack is pulling on door gasket, causing gaskets to fall out of the channel that supports the gasket and keeps it attached to the dishwasher. I adjusted upper rack. Office to call customer when parts come in and placing parts in authorization.; ordrng 1 W10861745 (Tube), rqstng P&A on 4 W10195416V (Wheels)s"
We serviced a
WHIRLPOOL DRYER
Model med5430mw0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/08/2023
"Check unit working normal, instruct customer on control operation on how to operate push buttons. Unit is working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/08/2023
Installed. We handle all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cromwell, CT 06416
Jeremy B.
Job Details: 06/08/2023
Found icemaker cracked in half. Replaced and ran test and it cycled and filled.; used 1 W10873791 (ICE MAKER) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Charlotte, NC 28216
Robert A.
Job Details: 06/08/2023
I installed the ordered part and tested the unit for the cx. The door still has a hard time closing because of the tracks. Eventually ice will build up again near the door from it not fully closing. Im ordering the parts for the return visit.; ordrng 2 WP13055901 (Slide rail)s and 1 WPW10330994 (Left bracket) and 1 WPW10330995 (Right bracket)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Plainville, CT 06062
Ruben C.
Job Details: 06/08/2023
Checked unit found inner basket has major wobble going off balance could not remove splash plate ordering gearcase inner basket splash plate and screw ; ordrng 1 W10006481 (Gearcase) and 1 W10721967 (Splutch) and 1 W10748956 (Dampers) and 1 W10609476 (Washplate) and 1 W10625252 (Screw)
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS20
Near Torrington, CT 06790
Ruben C.
Job Details: 06/08/2023
Checked unit found circulations not blowing strong enough getting error code ordering blowers and controls cust will have unit pulled for repair ; ordrng 2 W11598119 (Blower)s and 1 W11249217 (Lower acu) and 1 W11249218 (Upper acu)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Burlington, CT 06013
Ruben C.
Job Details: 06/08/2023
Replaced float switch tested operation normal ran diagnostics normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Indian Land, SC 29707
Jonathan J.
Job Details: 06/08/2023
"Panel defective sending back to office, heavy scratch, and dent on the side of the panel. Bottom of the box score box was not taped up. Officer Kowal Customer, one parts come in.; ordrng 1 W11613486 (Panel)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Charlton, MA 01507
Chris B.
Job Details: 06/08/2023
Replaced wash plate and ran two diagnostic cycles and a calibration cycle. Washer running normal. Mentioned to the customer that they have 1yr warranty on parts and 30 days in labor.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Warren, MA 01092
Chris B.
Job Details: 06/08/2023
Replaced all parts and washer running normal. No leaks detected. Ran three diagnostic cycles all ran through properly. No more noises and spins normal. No error codes present. Had to level entire unit out.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Ware, MA 01082
Chris B.
Job Details: 06/08/2023
Complaint that the right rail is broken. Found broken support wheel. Will order parts for a return visit.; ordrng 2 W11458872 (Rack Wheel Tub)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near West Springfield, MA 01089
Mike K.
Job Details: 06/08/2023
"Replaced icemaker, advanced and filled fine. Cs to monitor"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stanley, NC 28164
Mark C.
Job Details: 06/08/2023
Unit makes a grinding when in spin. Found the bolt in the rotor to have come loose allowing the rotor to slip from the shifter causing a grinding replaced bolt with a new one I had on hand non inventory part unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Iron Station, NC 28080
Mark C.
Job Details: 06/08/2023
Installed new friction pads unit is fully operational.
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/08/2023
Customer complained of unit not working. Upon arrival found no power to unit. Found breaker was kicked. Inspected unit and found unit was heating and working properly. Informed customer of unit flips breaker again to get breaker repaired via electrician. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lincolnton, NC 28092
Mark C.
Job Details: 06/08/2023
Unit is stuck in standby with the lid locked. Canceled out cycle. Unit unlocked. Units display went blank and will not activate. Unit just hums. This is caused by a faulty motor circuit.; rqstng P&A on 1 W11283592 (Motor) and 1 W11395618 (Cap) and 1 W11162438 (Pcb)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29732
Jonathan J.
Job Details: 06/08/2023
F0e2 over suds condition detected f9e1 long drain f8e1 no fill long fill f1e1 main control fault purchase date from whirlpool tech line is 5/30/23 file number 7736593256 replace control per whirlpool. ; ordrng 1 W11603810 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 06/08/2023
Complaint makes loud noise after dryer gets hot I found blower wheel but has come apart blower wheel is cracked and motor bearing rubber has come apart. Will need parts to repair. Parts on back order office to call customer when parts come in. ; ordrng 1 W10888146 (Housing) and 1 W11481730 (Bracket) and 1 W11549461 (Motor) and 1 W11596046 (Seal) and 1 WP697772 (Wheel) and 3 WP489463 (Screw)s and 1 2xtime (2xtime)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 06/08/2023
Complaint not cooling in the fresh food section not cooling in the freezer zone section had to throw away a bunch of food. I found evaporator was completely frozen over due to a defrost wire that was unplugged brown wire at Molex connector high secured connector after plugging it in. I glued connector in place to ensure connector could not ever come back out again I defrosted and verified heater is working in test 13. I also verified evaporator is producing a full frost pattern. No cooling issues found at this time. Allow 12 to 24 hours for unit to get down to temperature properly.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Catawba, SC 29704
Jonathan J.
Job Details: 06/08/2023
"Compliant washer throwing OFB error code washing machine not working properly. I found error codes and cleared error codes. I found washing machine. Extremely loud still leaking gear. Case oil I found bearing on the lower shaft. Has completely failed. Causing rotor to rub stater. Also found slider clutch has been rubbing electromagnetic clutch as well. Due to lower shaft bearing. I found and replaced gear case clutch slider, rotor agitator I performed a calibration test test 52. No additional issues found with wash machine. Wash machine is spinning. Perfectly fine and quietly. Wash machine agitating perfectly fine as well with no issues. Customer had hot water turned off at valve This machine requires hot water to work properly. Be turned on. No additional issues found with washing machine at this time. F7e9 locked motor, F0e3 overloaded , ofb f0e5 out of balance load detected, f8e6 Fault is displayed when main control senses water in the tub and the lid has been left open for more than 10 minutes. ; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charlotte, NC 28205
Robert A.
Job Details: 06/08/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28212
Robert A.
Job Details: 06/08/2023
"I installed the ordered part and tested the unit for the cx. The unit is still not working correctly. The wash motor and door switch work fine. All components from the brown connector are not working. The control is getting 122v. I found error codes; f6e4 f8e2. The float switch is in place and the drain pump has ohms within range (37ohms). I did a continuity check and found the drain pump and float switch connectors were reversed, all the wires on the brown connector have good continuity. I called techline to document the issue, tech support agreed that the reversal of the float switch and drain pump connectors probably blew the brown connector relay both times. After the tub replacement I put the connectors in the wrong place, with both being brown and close to each other. The unit needs a new control board, Im ordering it for the return visit.Sr7736590932; ordrng 1 W11637581 (Control board)"
We serviced a
WHIRLPOOL MICROWAVE
Model JMW3430IL03
Near Matthews, NC 28105
Robert A.
Job Details: 06/08/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Auburn, MA 01501
Amanda R.
Job Details: 06/08/2023
Ff section door switch broken cooling and freezing normally needs new switch ; ordrng 1 W11384469 (Door switch)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Sharon, SC 29742
Mitch H.
Job Details: 06/08/2023
"Checked and found belt guard rubbing pulley. Removed guard, adjusted, reinstalled. Tested washer, now operating properly, no longer rubbing. Called tech line spoke to Leon SR#7736589191 documented findings."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Burlington, CT 06013
Ruben C.
Job Details: 06/08/2023
Replaced tub tested operation normal ran diagnostics normal did not have leaks at this time
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS05
Near Avon, CT 06001
Ruben C.
Job Details: 06/08/2023
Checked unit used actual goods date found bake ignitor does not spark broil is working normally ordering dsi board and ignitor cust will have unit pulled out ; ordrng 1 W11355922 (Electrode bake) and 1 W10511278 (Dsi)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Lincolnton, NC 28092
Mark C.
Job Details: 06/08/2023
Customer states after a power outage on Memorial Day the unit is unresponsive. Unit shows the cycle is complete all the time however you can select the different options on the display. Power surge has damaged the display board.; rqstng P&A on 1 W11569437 (Console) and 1 W11481108 (Control) and 1 W11614635 (Filter)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/08/2023
Retuned to install pump. Installed pump. Reassembled and ran cycle to test function and for leaks. No leaks detected. Verified proper operation.
We serviced a
MAYTAG DRYER
Model MLE22PDAYW0
Near Charlotte, NC 28226
Robert A.
Job Details: 06/08/2023
The property manager needs our proof of insurance to repair the dryer. I did not install the parts. I left the part with the cx.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Farmington, CT 06032
Chuck M.
Job Details: 06/08/2023
Customer complaint is that refrigerator is noisy and ice maker is not working. Inspected and found evaporator fan motor is noisy and not spinning properly. Ordered evaporator fan motor. ; ordrng 1 W11578030 (Evaporator Fan Motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/08/2023
I replaced the gasket. I tested operations. No additional issues found with refrigerator at this time. Refrigerator is cooling. Just fine since last repair.
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 06/08/2023
Found knob cracked causing the burner stem not to turn. Told customer that knobs not covered under warranty. Quoted customer cost of knob. Customer still wants to see if there is a chance they approve it. ; rqstng P&A on 1 W11030413 (Knob)
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Charlotte, NC 28209
Ryan S.
Job Details: 06/08/2023
"Returned to install hinges, installed hinges and found gap is slightly less but found door must be warped inside door frame. Now outer frame is off but bottom is not. Ordering outer door assembly. Informed customer office will call when part comes in. ; ordrng 1 W11346915 (Door)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 06/08/2023
Customer complained unit cut off. Found unit wasnt in one year warranty.she thought it was a 10 year warranty. Found breaker was flipped. Flipped breaker and ran unit for several minutes unit heating and cycling. Verified proper operation. Collected trip fee via check
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/08/2023
Installed new agitator ran self test all checks ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/08/2023
Complaints. Lots of humidity building up inside of microwave. I verified microwave is venting properly I found restriction and venting film of plastic inside of the microwave across the top louvers I removed manufacturing plastics retested make sure paper towel is sticking to the ceiling of the microwave now with no issues. Everything working properly
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near Worcester, MA 01604
Chris B.
Job Details: 06/07/2023
Complaint that the unit is not drying properly. Found clogged venting on both the wall and dryer. Cleared out the dryer side but customer will have the house side cleared out too. Found no issues with the dryer in the heating and tumbling. Mentioned to the customer that is very important to have the venting cleaned out periodically to avoid future concerning issues.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LM02
Near Shrewsbury, MA 01545
Chris B.
Job Details: 06/07/2023
"Complaint that the door on the microwave is not closing properly. Found glass not set well on frame, SP need new hinges. Will order parts for a return visit.; ordrng 1 W11600214 (Inner Door Assembly) and 1 W11319473 (Hinges) and 1 W11607070 (Arm) and 1 RivetGun (Rivet Gun & Rivets) and 1 2xFrameJob (2x Frame Job)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Shrewsbury, MA 01545
Chris B.
Job Details: 06/07/2023
Replaced suspension but found oil leak from the gear case and will need to order more parts. Suspension is installed on the unit.; rqstng P&A on 1 W11393685 (Gear Case) and 1 W10902814 (Wash Plate) and 1 W10734521 (Clutch) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Northampton, MA 01062
Mike K.
Job Details: 06/07/2023
"Complaint of spray arm not functioning. Tested and found unit fills, but wash motor not running.Quoted for sump assy and cs wants to think on it. Unit rack is rusting so weighing options of replacing vs repairing."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Hadley, MA 01035
Mike K.
Job Details: 06/07/2023
"Complaint of unit looking like not getting water, soap not dissolving. Tested and not getting water, found accumulation under float, cleared and tested again, filled properly. Let run into wash, cancelled and drained fine. Ran again setting on hot/sani rinse to help clean out unitCalled landlord and left message.. communicated via text and charged remaining labor charge."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/07/2023
"Arrived and followed list customer had printed from Whirlpool. Checked and found freezer door not built properly, evaporator fan making loud noise. Shelves had edge protectors coming off and emblem not attached on one side. Ordering freezer door and evaporator fan motor. Put shelves and emblem in as P&A. Advised customer that these parts may be considered cosmetic and not covered by warranty.; ordrng 1 W11561286 (Freezer door), rqstng P&A on 1 W11130200 (Shelf) and 1 WPW10508311 (Shelf) and 1 W11223753 (Emblem), ordrng 1 WP2315549 (Evaporator fan motor)"
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/07/2023
"Replaced electrode and spark module. Tested cooktop, all igniters operating properly and burners lighting."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/07/2023
Checked and found control dropping out anytime a cycle is started or when trying to run diagnostics. Ordering control.; ordrng 1 W11603811 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EPA02
Near Bristol, CT 06010
Ruben C.
Job Details: 06/07/2023
Checked unit did not find any issues with unit tested normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Vernon, CT 06066
Jeremy B.
Job Details: 06/07/2023
Refrigerator making random humming noise. Found condenser coil clogged causing compressor to get warm and cause exclamation and contraction. Found pipe insulation not on all the way causing discharge line to run on cabinet. Secured line and tested all sounds are normal. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Manchester, CT 06042
Jeremy B.
Job Details: 06/07/2023
Found icemaker cracked causing leak. Replaced and tested all checks ok. ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near East Windsor, CT 06016
Gary V.
Job Details: 06/07/2023
"Inspected and found steam water pudding in front of door after cycle, unit needs new vent.; ordrng 1 W11612315 (Door vent)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/07/2023
Found unit not defrosting. Evaporator coil frozen solid. Also found dispenser not working. Will not dispense water or actuate auger motor. Requesting P&A for boards and heater.; rqstng P&A on 1 W11518204 (Dispenser board) and 1 W11449482 (Control) and 1 WP2323198 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/07/2023
"Found washer making a clicking noise but only in one direction in agitate. Checked gear case, found no issues. Ordering basket, wash plate and agitator.; ordrng 1 W11513243 (Basket) and 1 W11510461 (Wash plate) and 1 W11614636 (Agitator)"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Charlotte, NC 28227
Jenn F.
Job Details: 06/07/2023
Complaint washer leaking. No error codes found. Ran diagnostic. No leak found. Advised customer to have vent cleaned.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mint Hill, NC 28227
Jenn F.
Job Details: 06/07/2023
Replaced the gearcase. Calibrated unit. Ran diagnostic Tested ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near York, SC 29745
Mitch H.
Job Details: 06/07/2023
"Replaced float switch and inlet valve. Turned water on to unit, tested and checked for leaks. Operating properly and no leaks found. Since it is an unoccupied home, turned water back off.; dspstn on spec-tagged invntry: 1 W11175771 VALVE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Matthews, NC 28105
Robert A.
Job Details: 06/07/2023
"Cx complaint that the unit is not making ice and there is a loud buzzing sound. I inspected the unit and confirmed the complaint. The fc temp is a little warm (11 degrees), rc is good (38degrees). I ran multiple tests for Th IM: 57,56,45,36 & 15. All passed except 36 for the ice box fan, the speed is very low. I ran the evap fans, the noise is from the evap fan hitting the ice building up. The unit needs a new evap motor harness to replace the defrost bi metal. Im ordering an ice box fan as well to resolve the issue. The pantry UI and harness are god to go.; ordrng 1 W11249952 (Evap motor) and 1 W10846539 (Ice box fan), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Grafton, MA 01536
Amanda R.
Job Details: 06/07/2023
When calling customer was informed it did not cool Down needs sealed system work customer has receipt ; ordrng 1 W11370574 (Compressor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Ellington, CT 06029
Gary V.
Job Details: 06/07/2023
"Sr#7736581011, techline. Inspected and found no cooling or frost pattern on evaporator, found unit was dropped as both sides of rear cabinet and compressor compartment is buckled up, techline advised returning with compressor and doing pressure tests and replacing compressor if it needs it. ; ordrng 1 W11578031 (Compressor)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS0
Near Enfield, CT 06082
Gary V.
Job Details: 06/07/2023
"Inspected and found convection fan seized and not turning, needs to be replaced, will submit estimate and call for return date.; rqstng P&A on 1 W11414552 (Convection fan motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Enfield, CT 06082
Gary V.
Job Details: 06/07/2023
"Inspected and found 7-1 fault for defective wash pump, quoted and they will call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Southington, CT 06489
Jimmy R.
Job Details: 06/07/2023
"Replace sump&motor, recalibrated unit, run a heavy wash cycle no leaking and check unit working to spect."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBW00
Near Southington, CT 06489
Jimmy R.
Job Details: 06/07/2023
"Check unit for light not working in the freezer, remove door switch and check switch for continuity and power going to switch. Switch is good and 120v present at the switch. Remove upper fridge bulb and swapped out for freezer bulb working, customer will need to replace bulb they will order a new one. Fridge working to factory specs ; dspstn on spec-tagged invntry: 1 W11123941 SWITCH and 1 W11602886 LED MODULE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Litchfield, CT 06759
Ruben C.
Job Details: 06/07/2023
Replaced fan motor with thermistor plugged unit back in cust unplugged informed cust to wait 24 hours before filling with food
We serviced a
WHIRLPOOL RANGE
Model MER8800FZ5
Near Glastonbury, CT 06073
Ruben C.
Job Details: 06/07/2023
Replaced control display working normally found another issue glass top is coming off frame ordering maintop; ordrng 1 W10691698 (Maintop)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Canton, CT 06019
Ruben C.
Job Details: 06/07/2023
7736577979 checked unit and called techline agitator is loosening up and basket wobbling gave cust estimate for gearcase inner basket is covered and outer basket covered ;customer decided not to get it fixed O-emld tckt