Complaint dishwasher will not wash will not fill. I found dishwasher was half full of water upon arrival. I cleared error code F7e1 single speed wash motor failure. I found wash motor has failed. I replaced wash motor tested operations no leakage occurring no additional issues found.; used 1 W11416362 (MOTOR/SUMP) from stock

Checked and found upper rack adjuster wheels broken causing rack to drop. Ordering adjusters. Checked part availability and scheduled return for 1/3 AM ; ordrng 1 W11551537 (Adjuster) and 1 W11551430 (Adjuster)

"Returned to install control . Installed part , verified proper operation running diagnostics test. Unit working as designed."

Installed new panel. For customer part was at home.

Replaced water valve assembly one solenoid cracked water pressure seems much better.

"Pulled oven partially from wall. Removed and replaced console. Turned power back on. Allowed to boot up, programmed for correct model. Tested both upper and lower ovens, operating properly. Collected for labor on cc."

"Complaint dryer making a burning smell, not drying clothes. I found vent going outside. Louvers were seized with paint prevent preventing unit from breathing outside. I found dryer vent hose had approximately a gallon of water give or take some in the hose. Air restriction was the cause of burning odor. No further issues found with dryer at this time."

Complaints dishwasher is leaking onto the floor. I found error code F6e4 over suds condition detected. I found over suds condition inside of dishwasher. I cleared over suds condition by running a cycle repetitively and then draining it. No further issues found with dishwasher at this time install and instructed fulfilled. No leaking found either. replaced gasket as it was pulling away in the middle right side of dishwasher as well has unit was out of level leaning lower on the left side door was not closing properly leveled dishwasher doors now closing properly.; dspstn on spec-tagged invntry: 1 W11725437 GASKET

Complete dishwasher is still leaking from the door. Whenever door is opened. Causing damage to flooring staining to flooring. I replaced air vent made sure that adjustments to dispenser were still set per service pointer.

"Disassembled freezer compartment. Removed and replaced ice box fan. Reassembled, fan now operating properly and quietly. When removing top freezer shelf, found that right side stop was cracked. Ordering stop. Advised customer that office will call to schedule when part arrives.; ordrng 1 W10795822 (Stop)"

"Found belt shredded and broken. Replaced belt from t/s. Retested and ran component tests in diagnostics. Found basket would barely turn in spin and making loud grinding noise. Needs gear case. Ordering gear case and related parts. Advised customer that office will call to schedule when parts arrive.Used 1 - W11239857 belt from t/s. Invoice- 18631827Invoice number was not listed in my choices; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W11550891 (Agitator), used 1 W11239857 (Belt) from stock"

"Customers complained of f2e1, found f2e1 in memory. Replaced ui. Ran bake 350 on both ovens. Unit verified proper operation."

"Found the bin allowing air in , also the augar doesnt work And needs ice maker; rqstng P&A on 1 DA97-12540G (Augar) and 1 DA97-20156A (Ice bucket)"

Complaint oven will not get hot and neither will broil work either. I found 23.4 ohms bake element 16.4 ohms broil element 243.4 vac red black 124.3vac red white black white 124.1 vac control relay failed. 107.3 vac getting to bake element 152.6 getting to broil elemen Ive also found that the infinite switches have all failed and are blackened. I found power cord on one leg is also blackened at wall receptacle but unit is still getting proper voltage. Office to call customer when parts come in.; ordrng 2 WP3149404 (Infinite switch)s and 1 WPW10434452 (Infinite switch) and 1 W11122543 (Control) and 1 WP3149400 (Infinite switch)

Cracked glass. Replaced glass top. Tested unit. Working as designed.

Installed new ice maker. And fill tube tested u it did not leak after repair.e

"Arrived and found unit heating as normal but bad venting, advised customer clean or replace their accordion style vent piping. Also found a large clog of lint inside the vent boot likely from no cleaning user vent filter. Remove clog and tested fine."

"Arrived and found igniter glowing but not getting hot enough to ignite gas, replaced and tested fine. ; used 1 12400035 (IGNITOR FLAT) from stock"

"Arrived and found drive hub stripped. Got bolt off but agitator nut is seized onto shaft, informed customer what it would take to repair. Provided quote to replace the agitator and hub. Customer undecided."

"Sr#7740496069Ck unit upon arrival and customer stated that upon purchasing the unit, it was not disclose to them that the broil is on the bottom of the unit . They have never use the broil until recently. And there is not safety for door when close while in operation. Right side of control panel face gets hot due to vent directly underneath control from heat rising contact safety while in home and provide safety with all customer concern about unit. Unit is operating normal customer is just more concern on safety side and the kids"

Complaint that the dishwasher is not cleaning properly on the middle and top rack and the bottom rack barely cleans. Found wash tube Disconnected from the Wash pump and water not reaching the middle and top racks. Adjusted and set part in place and ran a quick test and all working normal.

Replaced all parts and washer working normal.

Complaint that the washer is not running any cycles due to not locking. Found F5E3. Quoted for parts and labor. Fieldstone will contact office for payment for parts and labor. Collected trip fee. Customer has 7 days to waive trip fee into labor.

"Arrived and found no hot water being supplied to the unit from the wall valve, advised customer have plumber investigate."

Installed new valve and ran unit threw a hot and cold fill all operations now working to specs

Ck unit upon arrival n arrival and found F1E1 error remove dim and found wire inside connector to connect to motor loose reconnect connection and assembly unit together and ran unit and heater now operating to manufacturers specs

Ck unit upon arrival and install ice tube kit with water chute order by previous tech also remove ice from fan shrouds

"Ck unit upon arrival per customer parts has been replace recently and unit stop cooling after few days. Found only low side port and no high side port to check pressure. Pressurize system with nitrogen using low side port and bubble test all visible line in machine compartment and evaporator and found unit bubble in pre cooler line sitting in drain pan. Explain to customer and order parts to complete repair see attach picture of leak; ordrng 1 W11678305 (Precooler tube) and 1 2Time (2Time), dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504433 COUPLER 6/4 , 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , and 1 W11506619 COUPLER 8 NK MS 00"

Ck unit upon arrival and found unit has 12hr fresh spin option selected. Un select option and quick wash time change from 11mins to 16 mins. Which give the unit more spin time ran a quick cycle and unit spin out clothes inform customer to to in select 12hr fr she spin when running wash cycle

Ck unit upon arrival and customer stated that they use the machine and it works fine then use again and wont drain and they remove the filter and clean and works again. Inform customer to make sure all objects is clear from pocket no defect at the moment also refrigerator is located in the garage inform elderly customer not to use unit because there is no heat in garage

On arrival I installed ui and control. Tested unit after installation and unit started cycle completely normal. No other issues found.

Installer cross threaded the the water valve to water line had a small drip. Tighten pipe up to stop leaking

"Checked over unit and found freezer not cooling on top half only bottom half, checked evap and found no fan motor running causing unit to not blow air around. Found ice build up around fan stopping fan motor from running, melted all ice and fan is now running and working to specs"

"Tested unit and found washer would come on and then drain on its own, hacked for errors and found F3e1 pressure system fault checked pressure hose and found clear and clean recalibrated unit and same issue draining wile off. Unit will need new control quoted customer for parts and labor he will call manufacturer and then let us know"

"Tested washer and found unit had stopped mid cycle locked and left full of water and would not drain, ran a diagnostics cycle and found unit not pumping out water. Checked drain pump connections and found black wire broken from harness causing no power to drain pump. Fixed wire and added clip to stop from pulling on wires ran a cycle and unit is now draining and working to specs ; used 1 W11284522 () from stock"

Replaced all parts and dishwasher working properly. Door fully aligned and closing with no issues now.; dspstn on spec-tagged invntry: 2 WP8268961 PAD

Replaced all parts and Rand a test cycle and IM fully turned and called for water. Mentioned to the customer to let it cycle a few times and dispose of the ice then it will be ok to start enjoying.

"Checked over unit and found freezer ice maker not making any ice checked mold and found no water cycled ice maker and found unit would cycle but never fill, ran diagnostics checking fill tube heater and found heater coming in and melting and ice, removed fill tube and cleared ran ice maker and it is now filling and working properly. Ice maker jammed causing fill tube to back up and freeze"

"Unit is under 1yr wp warranty per service bench. F0e3, f0e7, overload and load detected while doing clean washer cycle. Cleared history and ran diagnostic cycle, completed fine. Fill, drain, agitate and spin all functioning properly. Is on second floor and a lot of vibration. Raised right led to level a little better, but mainly cs will need to balance loads, no issues with smaller loads, but load of towels she is having issue with. Showed her how to run a drain and spin cycle and explained how to stop mid cycle so load can be balanced manually."

"Arrived and found error codes F8E4 (float switch open) and F7E1 (wash motor not operating) stored in system, cleared codes. Ran unit in auto test mode and all functions operated as expected. Ran another test and found intermittent operation of the wash motor but no leaking. Ordering sump assembly under p/a. ; rqstng P&A on 1 W11416363 (Sump)"

"Checked over unit for leaking water and ice build up finding unit full of ice on freezer bottom and ice building under ice maker, melted and removed Ive found when ice maker would fill it would leak and build ice. Found fill tube spraying water and causing issue fill tube was to tight against ice maker causing it to back up and spray adjusted tube and unit is now filling and operating to specs"

"Ran oven due to unit not getting to correct temp let oven get to 350 degrees checking with temp gauge found unit would get to 350 but not hold checked control temp and sensor is reading 385 gauge reading 275, control not telling sensor it is at correct temp will order control also ignitor due to gas smell. Advised we would call when parts are in due to a special order ; ordrng 1 WPW10324262 (Ignitor) and 1 W11620580 (Cntrl)"

"Lights and n top of rf not working, freezing food in crisper drawer, icemaker/dispenser making grinding noises. Verified leds dim, damper and icebox fan working thermistors pass. There were some bigger items in front of fan vent. Dispenser door sealing fine no frost. Cubes look fine and full, dispenses fine can be and crushed. Icemaker ran a harvest cycle on own while there and worked properly. At this time just moved items from in front of vent and ordering light assy with all functions testing ok in diagnostics.; ordrng 1 W11527432 (Led assy)"

"Items have been burning multiple items. there thermostat is has read over 500 when set to 350. Ran a bake at 350, preheated and then element stayed on, did not cycle off even though can hear control relay clicking . I turned off when it hit 450.Bad control, ordered replacement.; ordrng 1 WPW10340694 (Control)"

Complaint unit is not making ice. On arrival I found ice was still in ice maker but unit is not cycling. Tried to test harvest cycle and it didnt budge . Ordering ice maker for repair. Please let customer know when we can return.; ordrng 1 W11692161 (Ice maker)

"Ck unit upon arrival and found customer concern was that Load and go option would stay coming on when unit power on I inform customer she has to fill Load and go enough that sensor can detach. After fill with detergent and ran calibrate unit, unit now operating to manufacturers specs"

"Ck unit upon arrival and found F0E7 error code load detected while running clean wash. Clear error code and ran calibration. Ran quick wash with out clothes and found excessive amount of suds . Per customer a friend had recently use machine, also inform customer not to overload unit. Over loading can cause unit not to spin out correctly"

"Ck unit upon arrival per customer fresh food section cooling but freezer not holding temperature inform customer garage is too cold for operation. Inform customer for garage usage she would need a garage ready refrigerator, inform customer per owner manual The preferred room temperature range is between 60?F and 90?F"

Ck unit upon arrival n arrival and found F8E4 error code over fill error. Clear error code and use paper towel to stretch underneath dish wash to dry up water to the best I can. Dish washer sits lower than floor. I was able to unclip float switch from drip tray and dap up water but I was not able to remove drip tray because of how low dish washer is see attach photo. Show customer and customer did stated that the older unit was very hard to remove as the new one was very hard to install. Inform customer of place Kent of dishes and to make sure everything is clear out the way of wash Arm. Unit now operating to specs

"Ck unit upon arrival and customer stated that unit would make a bang noise throughout the whole house while filling. Inform customer she would need a hammering device install. Customer insisted that she wants unit replace which I then inform customer I have no control over replacing her unit. Customer stated when she wash towels on normal wash all the water will be extract from the towels but when she combine her sons clothes with her clothes and ran a bulky load unit would not extract all the water. I inform customer in the load is too heavy the unit will not go through a extreme fast spin, inform customer to ran the same load of towel on bulky wash and see if water is extract from towels when using such option"

"Installed drain pump, cleared error codes, tested okay."

Installed all new parts and ran unit threw a calibration cycle checked all functions and unit is now working to specs ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH

"Went threw fridge due to customer hearing noises and found unit cooling and running normally, customer had video on noise and the noise was the Freon moving threw the lines making noise advised this is normal operation noise will get better with time. Also there was a clicking noise I could not duplicate checked all fans and compressor and unit is running normally"

"Ran washer due to unit would not start a cycle and found unit would not drain water causing no start. Checked wire harness and found blue wire broken on pump side not sending power to pump. Replaced harness and clip ran unit and machine is now draining and working to specs ; used 1 W11643701 (HARNESS LOWER), and 1 W11284522 (CLIP) from stock"

"Unit tumbling, not heating, 240vac at terminal. Found open heating element. Quoted for heating element/labor. Accepted. Replaced heater and unit is running fine on timed dry.; used 1 3387747 () from stock"

Cust was using top didnt mention to me . Touch burnt my palm on top. Explained to Cust not to use range before coming Installed new burner tube and igniter And pre heated 350; dspstn on spec-tagged invntry: 1 12400035 IGNITOR FLAT

Checked unit found bake element open cuasing no heat replaced element unit was a downdraft. Tested operation normal ran cycle heating normally; used 1 W10779716 (ELEMENT) from stock

Checked unit found comp is seized up putting comp into p/a unit is a 600a ge hotpoint needs sealed system 2 times; rqstng P&A on 1 WR87X31765 (Comp) and 1 WR87X30875 (Filter drier) and 3 WR97X10036 (Coupling)s and 1 WR97X25268 (Coupling) and 1 WR98X45 (Refrigerant) and 1 WR97X10033 (Coupling) and 1 WR97X10032 (Coupling)

Installed inserts for panel cover reinstalled cover cover is now holding in place

Checked unit found touch panel buttons not always responding door keeps dropping and sensor was off in ohms ordering control membrane hinges sensor and ignitor; ordrng 2 WPW10440013 (Hinges)s and 1 WPW10324262 (Bake ignitor) and 1 W10833885 (Sensor) and 1 W10728529 (Membrane) and 1 W10885069 (Control)

"Arrived and installed ACU, powered on unit and began a bake cycle. About 1 min into cycle error code F9E0 (unit miswired) occurred. Contacted tech support and we confirmed bake, broil and convection elements are fully functional and thermal fuse is closed. Tech assist advised that the control boards thus far may be the incorrect ones despite the part number being accurate for whats needed. May be a boxing issue at the parts distributor, contacted our parts department and informed. Cycled power and started another bake cycle, let it heat to 350? then cool off until cooling fan deactivated. Then started another bake and no error code occurred. Should we return have another ACU/control board on hand. SR #7740571375"

"Installed dryer repair kit for squeezing rollers tested all ok ; (created new UIS, deleted prior attachment to UisID 236812), used 1 4392067 (DRYER REPAIR KIT) from stock"

Complaint leaking from front of dishwasher. Inspected spray ams door seal and door closure and appears ok did find loose active vent cover on door loose. Tightened cover likely the cause. Tested for leaks none found all tested ok

Replaced control on arrival and calibrated unit. All components tested fine. Started cycle before I left and unit worked as designed. No other issues found

On arrival I replaced the valve assembly and tested unit for leaks. All valve worked functionally without leaking. No other issues found.

On arrival I replaced adjusters and tested unit. Adjusters worked properly. No other issues found.

On arrival I installed adjusters and unit tested functional after installation. No other issues found.

Installed drain pump on arrival and tested unit. Unit functioned properly. Also helped customer start a clean cycle with afresh.No other issues found.

On arrival I installed agitator and tested unit. Unit worked as designed. No other issues found.

"Installed overlay. Tested, compactor operating properly."

"Pulled dishwasher out. Removed and replaced both top rack tracks. Reinstalled, test, rack moving and operating properly.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"

Cx ststed soap not dispensing. Ran service test. Control board did not send voltage to dispenser. Replacing both defective part. ; ordrng 1 W11410066 (Control board)

"Replaced all previously ordered parts found lines leading to compressor were cracked broken in multiple locations had to repair. ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV , used 1 876765 (TUBING KIT) from stock"

"Found potential geometer and module had failed causing issue to occur with front left. Burner will need potentiometer and control, module spark module to repair fully. Customer will owe 39.50 upon completion. ; ordrng 1 12002683 (potentiometer) and 1 12008961 (Control module)"

Customer complaint burner not working. Upon arrival I found the right front door burner not working in further diagnostics. I found the burner switch went bad and is burnt. Replaced both parts that were pre-ordered turned on and tested. OK verified all proper operation.; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT

Installed new kit previously ordered. Ran harvest and verified all proper operations.

"Customer complained unit shakes too much when in spin. Found shipping bolts still in unit. Removed bolts ran drain spin, verified proper operation."

Customer complained unit ran clean cycle . Unit would not come on. Both ovens at first. They finally got top oven to work. But not bottom . Found no error codes stored. Ran bake 350? in both ovens. Found lower oven not heating . Ran bake on lower oven. Found relay sending voltage to element. Found element open short and high limit thermostat blown. Ordering high limit thermostat for lower oven and bake element for lower oven. Called techline to report findings. Sr#7740571758 . Informed customer office will call when parts come in.; ordrng 1 W11545804 (Bake element) and 1 WP4449751 (High thermostat)

"Customers complained unit not heating. Ran diagnostics, no error codes stored. Ran unit through service test. All functions working including heater and vent/fan. Customer was not using rinse aid, informed customer to use rinse aid and heated dry . Left parts w customer. Verified proper operation.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"

"Return to install new magnetron, high voltage, transformer and capacitor installed parts reassembled and verified proper operation using cup of water. Set to one minute verified proper operation."

Customer complain unit was a cooking to her needs brand new on bake 350 found average temperature was around 345 ran convection daily is working as designed customer did not know why they kept cutting on and off informed Med her fan works like this on this model. Inform customer on how oven works to check owners manual for more information unit working as designed.

Valve assembly ordered it pouring water in the drum needs new valve replacement. Also ordering lint screen its oddly shaped doesnt close properly. ; ordrng 1 W11267102 (Valve) and 1 W11633115 (Screen)

Called tech support confirmed the fill tube heater is not activating a the fill tub is frozen. Ordered heater and ui; ordrng 1 W11515313 (Fill tube heater) and 1 W11404239 (Ui)

Customer stated they feel like it heating inconsistently brand new only had for two weeks. But its heat fine boils water checked for errors no errors if the unit is heating now much for a technician to do. Unit is only 900w microwave

Installed new terminal block plug is burnt and they need a plug still I told them Ill order one I dont have one ; ordrng 1 PT220 (Plug)

"Customers complained unit keeps beeping w code. Found f8 e4 error stored. Found sump has irregular spray pattern , causing water to overshoot and fill float switch tray . Ordering new sump. Keeping control board for return call. Informed customer office will call when parts come in. ; ordrng 1 W11416362 (Sump)"

customer complained of intermittent loud noise. Listen to recording found icemaker was making loud noise. Service test was icemaker. Replaced icemaker from truck stock. Ran service test unit now working as designed.; used 1 W10873791 (ICE MAKER) from stock

Customer didnt know how to turn the warm zone off. The were hitting the cancel button. They need to hit the warm zone button to turn it off

Ordered control unit a stuck relay needs control.; ordrng 1 W11607637 (Control)

Installed new control unit is working properly now start button works

Ticket was for washer. The issue is for dishwasher. Cant service it

Replaced bulbs. Unit checks fine.

Sound deriving from motor and blower fan. Vibrating against unit. may need service Kit 67.; ordrng 1 WP697772 (Blower fan) and 1 W10806758 (Motor) and 1 W11481730 (Bracket) and 1 WPW10211911 (Housing) and 1 4392067 (Kit)

"866-333-4591 help line for wifi. When I arrived the customer had another service company out for her garage door. She led me upstairs to the unit and there were 2 people doing yoga, customer apologized to the 2 people saying, sorry guys, repair guy for the oven is here as well. Almost as if it was an inconvenience. I asked her what was wrong with the unit. She explained what was wrong and asked if I was able to Assist her with the connecting the unit to WiFi. I informed her that I will not be able to help and that if she needed assistance with WiFi that she can contact whirlpool and give her the information needed. I attempted multiple times to enter diagnostics. Cycled power to see if this would help. Still no successful entry, I informed the customer that I would have to step out to make a quick call to tech line, Techline provided me with a number for WiFi assistance but he also stated that I need to turn the knob slowly to get successful entry. I informed the Techline that I would call back if I needed further assistance, no SR provided. After multiple attempts at getting the unit in diagnostics I was finally able to enter. Was not able to retrieve any error codes and was kicked back out of diagnostics. Was going to cycle the power and the customer asked if she could use the stove top to cook food, I informed her that she can not until I finish diagnosing her product. There was more frustration. I stepped back out to contact my office for assistance. I came back in to attempt to get error codes again and thats when I noticed that the customer was bickering about technical difficulties, one was recording me with her phone. When I noticed she was recording set the leveling legs back in play and re installed the doors and informed her that I will not be able to diagnose her product anymore and that she can contact my office or Whirlpool if she has any questions. Also want to note that the customer stated that her builder told her that the oven was replaced. Issues with product include; when starting broil on right oven the led indicator just blinks in white twice, bake on the right side works fine. Left side is a bake only. When attempting to start the left side the igniter/spark diode clicks but no gas is sent to the burner. Possible parts needed to repair unit may be a regulator and or control. Unit requires second opinion per Brian."

Customer states that after my last repair and after using the product that it sounds way better. Replaced damaged shield. Unit tests fine.

"SP W11540964 - Special Project S17304. Replaced heater. Ran service cycle. No error codes, no leaks, unit working as designed.; used 1 W11537778 (HEATER W/NUTS) from stock"

Installed previously ordered parts with no issues. Ran full diagnostics and verified all proper operations.; dspstn on spec-tagged invntry: 1 WPW10298258 WIRE HARNESS

Installed part pre-ordered due to water leakage. Still need to order filter housing top because of cracked broken mounting pins on housing. ; ordrng 1 WP67001668 (Filter housing top)

Customer complaint no power issue. Tested power at house supply and found across red and black only 120 power across red and white. Nothing across black-and-white 120 V AC. Not enough power for unit to turn on customer needs an electrician .

Dispenser was unplugged from unit be hind ui plu back in unit now dispensing ice and the water valve is activating tho water isnt being dispensed. Water filter is clogged