Service History 190 - Advantage Appliance Repair

We serviced a

MAYTAG REFRIGERATOR

Model MSD2957AEW

Near Charlotte, NC 28273

Robert A.

Job Details: 09/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Charlotte, NC 28278

Robert A.

Job Details: 09/18/2023

Cx complaint that the LF burner is not lighting. I inspected the unit to confirm the complaint. I found the dual burner head was too tight not allowing proper gas flow. All other burner worked fine. I loose the dual burner head to allowing good gas flow and tested the unit for the cx. The unit works as designed.

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Windsor, CT 06095

Chuck M.

Job Details: 09/18/2023

Installed bezels. Checked ok.

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS6

Near Farmington, CT 06032

Chuck M.

Job Details: 09/18/2023

Customer complaint is that left front burner is not working. Found infinite switch open. Ordered infinite switch and element. ; ordrng 1 W11129442 (switch-inf) and 1 W11563195 (Left Front Element)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 09/18/2023

"Tested and ran diagnostics. No stored error codes. Customer says unit ran for 6 hours and never finished cycle. Then when they tried the next day unit filled but didnt start. Tested, dishwasher filled and started properly. Ordering control board. Board is special order. Advised customer that office will call to schedule when part arrives; ordrng 1 W11637583 (Control), dspstn on spec-tagged invntry: 1 W10518394 HEATER"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Huntersville, NC 28078

Mark C.

Job Details: 09/18/2023

Unit is not making ice due to a faulty bin level sensor. Unit is also leaking due to a faulty valve. ; ordrng 1 W11482383 (Valve) and 1 W10898445 (Emmiter) and 1 W10870822 (Reciver)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Huntersville, NC 28078

Mark C.

Job Details: 09/18/2023

Unit is not cooling due to a faulty control module.; ordrng 1 W11666427 (Control assembly)

We serviced a

SAMSUNG DRYER

Model Dv42h5200ef/a3

Near Charlotte, NC 28214

Ryan S.

Job Details: 09/18/2023

"Cam rot replace parts ordered by previous tech. Installed new drum wheels. Installed parts and ran unit, no noise present. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Belmont, NC 28012

Ryan S.

Job Details: 09/18/2023

"Customer complained unit didnt finish cycle and gave error code. F8e3, and f7e 9 and f0e3 errors foudn in memory. Ran service mode and condors fan any issues with water valves or draining or pressure switch. Found slider was worn. Replaced from ts. Ran unit on normal cycle and unit filled and started washing. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Charlotte, NC 28277

Jeff L.

Job Details: 09/18/2023

Replaced glass per whirlpool tech support. The unit is still making a grinding noise and when I turn the glass by hand the rollers rolling on surface of microwave frame in a circular motion is making the noise it may be the sound of these microwaves Ive not heard it this loud. So Im gonna order all parts for the rotating glass and if that doesnt fix the problem I will contact whirlpool for the 2nd time. Good possibility the frame is warped if so its very minor cant be seen with the eye.; ordrng 1 W10642989 (Stirrer motor) and 1 W11245707 (Coupler support) and 1 W11252182 (Turn table ring)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Mooresville, NC 28117

Vincent O.

Job Details: 09/18/2023

Found hinge spring popped off. Replaced hinges. Tested and verified proper operation. All functions check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Mooresville, NC 28117

Vincent O.

Job Details: 09/18/2023

Found freezer evap frozen over and fan hitting ice. Unit will need fan replaced. Fan is covered under 1yr warranty. Customer has recently had reverse osmosis system installed and says that is when plastic taste began. Per manufacturing unit is not supposed to be hooked to RO. There is also no filter installed in refrigerator. Customer would like to replace ice maker as a precaution. Ordering fan and ice maker. ; ordrng 1 W11249952 (motor-evap) and 1 W11658802 (Ice maker)

We serviced a

GE DRYER

Model GFT14ESSL0WW

Near West Hartford, CT 06119

Ruben C.

Job Details: 09/18/2023

Replaced motor and blowers still need to talk to office Randy too late office closed; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Mount Ulla, NC 28125

Vincent O.

Job Details: 09/18/2023

Installed new suspension. Found rotor bolt is seized and stripped. Rotor will have to be broken off in order to repair. Ordering rotor. This should also be a 2X slot job as it is 2 repairs in one. Left all parts with customer. ; ordrng 1 W11260238 (Rotor)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lexington, NC 27292

Vincent O.

Job Details: 09/18/2023

Installed new control. Ran normal cycle and verified unit fills and begins to wash. Verified unit drains properly. All functions check ok.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Gastonia, NC 28052

Ryan S.

Job Details: 09/18/2023

"Returned to install parts ordered. Installed new harnesss and door switch. Ran bake preheat tot 350? and unit preheated. Door lock working also as it unlocked itself as soon as I powered it on, which it didnt do previously. Verified proper operation."

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258DEM00

Near Worcester, MA 01604

Chris B.

Job Details: 09/18/2023

Complaint that the unit is not cooling properly. Found compressor running through diagnostics and very hot to the touch. Bad compressor not cooling. Cap is good and start device is good. Refrigerator still under warranty 120 months on sealed system. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Dryer Filter) and 1 876764 (Valve) and 1 WP978025 (Valve) and 1 978026 (Valve) and 1 978027 (Valve) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Farmington, CT 06032

Chuck M.

Job Details: 09/18/2023

Customer complaint is that cooktop bezels are not sticking any longer they are loose. Ordered bezels. P&A. ; rqstng P&A on 5 W10853046 (bezel-knob)s

We serviced a

WHIRLPOOL DRYER

Model LER6611LQ0

Near Lexington, NC 27292

Vincent O.

Job Details: 09/18/2023

Again...this is not a rework! Unit worked fine for 3 loads and then would not start at all. Checked and verified proper power supply and operation of door switch. Order and replace timer and start switch. ; rqstng P&A on 1 WP3979618 (Timer) and 1 WP3398095 (Switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Davidson, NC 28036

Mark C.

Job Details: 09/18/2023

"Installed new ice bin, evaporator cover, defrost heater and Orion assembly. Unit is fully operational."

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Cornelius, NC 28031

Mark C.

Job Details: 09/18/2023

Unit is fully operational units hinge makes noise due to the friction of the pins in the hinge.

We serviced a

FRIGIDAIRE RANGE

Model LFEF3054TFT

Near Bessemer City, NC 28016

Ryan S.

Job Details: 09/18/2023

"Installed new glass top. Customer was home this time and spoke good English, the person here last time didnt. And didnt say anything about the burner not working intermittently, found front left surface burner not working at all this time, all burners were working during last call. Ordering control and surface element . Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 5304533520 (Burner), ordrng 1 316436000 (Switch)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Dallas, NC 28034

Ryan S.

Job Details: 09/18/2023

Customer complained unit not working heating a clicking noise. Ran service mode and found lid lock error . Found lid lock faulty. Quoted repair for lock with part under 1 year warranty. Collected labor fee and replaced lid lock. Ran service mode and all functions working. Ran quick wash and unit filled and started washing. Verified proper operation. ; used 1 W11307244 (DOOR LOCK) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near Longmeadow, MA 01106

Roger R.

Job Details: 09/18/2023

Found unit has evidence of a refrigerant leak at the compressor discharge tube. Heated tubing to allow solder to reflow and make a good connection. No parts needed. Recharged with refrigerant and unit cooling and holding pressure.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Middletown, CT 06457

Jeremy B.

Job Details: 09/18/2023

Washer not spinning out properly. Found basket damaged and suspension worn. Belt squeaking and cam worn. The lid isnt closing properly needs new. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W11130362 (Suspension) and 1 W10752719 (Basket) and 1 W10721967 (Cam) and 1 W10860912 (Lid) and 1 W11550891 (Agitator) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near West Springfield, MA 01089

Mike K.

Job Details: 09/18/2023

"There is a little frost on ice bin, but nothing abnormal. Verified door gaskets are making a good seal. To ensure no air mitigation through cabinet/liner joint, resealed with silicone, but everything is operating fine.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Chicopee, MA 01020

Mike K.

Job Details: 09/18/2023

"Unit under 1yr wp warranty. Purchased as floor model from Costco 9/1/2023. Took photo of receipt.Complaint of items freezing in deli drawer and icemaker had leaked. Showed pictures, had completely filled door bins and running out when door opened. Will use icemaker on return, left with cs and order valve and will use icemaker on return as it will need to be taken out to do the damper motor.All thermistors pass in diagnostics, set unit to 8 hour defrost cycle. damper motor worked intermittently in testing sometimes closed when set for closed, but a couple of times remained open.Ordering control and damper.Led light out on mid drawer and lights dim in rf.Ordering both ledsTightened fr door handle.; ordrng 1 W11043011 (Top led assy) and 1 W10695459 (Led light drawer) and 1 W11043763 (Control) and 1 WPW10196393 (Damper) and 1 W11043013 (Inlet water valve), dspstn on spec-tagged invntry: 1 W10882923 ICE MAKER"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Hadley, MA 01035

Mike K.

Job Details: 09/18/2023

"Door not fully closing, eject button stuck in open position. Fiddling with cancel/open hitting I was able to get unit back to working state. Quoted for eject motor. Saved estimate. Collected for service call."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Hadley, MA 01035

Mike K.

Job Details: 09/18/2023

"Called cs as if same issue no sense going out without parts. Verified is same issue, worked for a couple days, then failed as before. Hinge assy on orderScheduling return for next min pm; schdld next appmnt for 9/25 MON PM"

We serviced a

KITCHEN AID DISHWASHER

Model KDFE104HPS1

Near South Hadley, MA 01075

Mike K.

Job Details: 09/18/2023

"Replaced sump assy and spray arms, tests fine"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 09/18/2023

Customer complained o water entering. Ran service mode and found inlet valve not working. Also found after inspection that sump not working . Quoted repair and customer wanted to buy new unit. Collected trip fee.

We serviced a

KITCHENAID KITCHEN

Model KDTM504EPA1

Near Charlotte, NC 28277

Jeff L.

Job Details: 09/18/2023

Needs heater put in as well as sump assembly. When I came out originally I was out for leak found leak coming from dead center of sump assembly. When I started to pull the dishwasher sump I noticed the heater bowed up and needing to be replaced due to safety hazard. Spoke with Jeff and Jonathan is coming out tomorrow to finish jobLeaving sump assembly at customers home; dspstn on spec-tagged invntry: 1 W10703867 HEATER

We serviced a

KENMORE REFRIGERATOR

Model ="596.72003016"

Near Farmington, CT 06032

Chuck M.

Job Details: 09/18/2023

Installed control and evaporator fan motor. Advised customer to allow time for unit to stabilize and reach proper temperature.

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Farmington, CT 06032

Chuck M.

Job Details: 09/18/2023

Customer complaint is that cooktop bezels are not sticking any longer they are loose. Ordered bezels. P&A. ; rqstng P&A on 5 W10853046 (bezel-knob)s

We serviced a

SAMSUNG WASHER

Model WF45T6000AW

Near Worcester, MA 01609

Chris B.

Job Details: 09/18/2023

Complaint that the unit is not cycling through correctly. Found unit heavily clogged and a bad drain pump and hoses. Quoted parts and labor. Collected trip fee. Customer has 7 days to waive trip fee into labor.

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258DEM00

Near Worcester, MA 01604

Chris B.

Job Details: 09/18/2023

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Stanley, NC 28164

Mark C.

Job Details: 09/18/2023

Installed new support unit is fully operational.

We serviced a

JENN-AIR RANGE

Model JGRP436HL05

Near Fort Mill, SC 29715

Mitch H.

Job Details: 09/18/2023

Replaced control and HMI. Attempted to lower range onto wheels to pull out and replace valve. Back left corner will not go down onto wheels. Seems to be hitting something. Advised customer of situation and rather than risk damage to range or floor they are going to call Ferguson and have range pulled out to give us access. Customer will call to schedule. Left valve with customer.; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Fort Mill, SC 29707

Mitch H.

Job Details: 09/18/2023

"Tested and ran diagnostics. No ice maker error codes. Ran test 57, ice maker cycled and returned to home position correctly. Ran test 45 for valve, no water going to ice maker. Requesting P&A for valve. Spoke to office, scheduled return visit for 9/20 8-1; rqstng P&A on 1 WPW10341329 (Valve)"

We serviced a

ADMIRAL WASHER

Model ATW4675EW0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 09/18/2023

"Checked and found agitator bolt had come loose causing agitator to spin. Applied locktite, tightened bolt securely. Ran calibration and manual test for agitate and spin. All operating properly."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Charlotte, NC 28278

Robert A.

Job Details: 09/18/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Charlotte, NC 28273

Robert A.

Job Details: 09/18/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlotte, NC 28216

Robert A.

Job Details: 09/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT5188ZFM02

Near Charlotte, NC 28269

Robert A.

Job Details: 09/18/2023

Cx complaint that the units interior light is not working. I inspected the unit to confirm the complaint. I found the door switch has separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11384469 (Light switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Charlotte, NC 28215

Jeff L.

Job Details: 09/18/2023

Parts were on Johnnys ticket he completed the call

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Newington, CT 06111

Ruben C.

Job Details: 09/18/2023

"Replaced basket and gearcase previously ordered also used slider from truck ran cycle agitation is is slipping needs rotor making knocking from rotor ordering clutch rotor and stator; rqstng P&A on 1 W10754158 (Stator) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor), used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Simsbury, CT 06070

Ruben C.

Job Details: 09/18/2023

Checked unit found rust around dispenser of door ordering freezer door in stainless; ordrng 1 LW10918659 (Freezer door)

We serviced a

WHIRLPOOL WALL OVEN

Model WOD51ES4ES02

Near Simsbury, CT 06070

Ruben C.

Job Details: 09/18/2023

Cancelled service cust has to call whirpool for authorization cust bought from Holloways but unit has been registered prior to cust buying

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ2

Near Stafford, CT 06076

Gary V.

Job Details: 09/18/2023

"Installed control and module, cycled, oven heating properly now."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Windsor, CT 06095

Gary V.

Job Details: 09/18/2023

"Techline, sr#7737194479. Unit still getting moisture on top of freezer door, techline sending product up for exchange review."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near South Windsor, CT 06074

Gary V.

Job Details: 09/18/2023

"Installed part ordered from previous trip, cycled on and found filter drier restriction, replaced filter drier and tested for leaks and found none, recharged system and cycled back on and unit started cooling, please allow 24-48 hours for temps to regulate."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near South Windsor, CT 06074

Gary V.

Job Details: 09/18/2023

Customer concern is frosting and condensation built up. Inspected and found ff door gasket not sealing properly and adjusted and gasket now sealing properly. All other functions test normal. Allow time for frosting to go away and dissipate.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Worcester, MA 01610

Chris B.

Job Details: 09/18/2023

Replaced part and unit working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Grafton, MA 01536

Amanda R.

Job Details: 09/18/2023

Over the first year warranty took picture of receipt has 5 year extended warranty needs to be dispatched through left ff light module bad

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Shrewsbury, MA 01545

Amanda R.

Job Details: 09/18/2023

Making noise coming from relay board only on bake quoted for new control

We serviced a

KITCHEN AID DISHWASHER

Model KDTM404KBS0

Near Shrewsbury, MA 01545

Amanda R.

Job Details: 09/18/2023

102 vent motor 71 motor failure 84 overflow switch 91 not draining unit fills and drains wash motor not coming on but is getting power out of control needs sump assembly ; ordrng 1 W11416362 (Sump)

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW11

Near Worcester, MA 01610

Amanda R.

Job Details: 09/18/2023

Replaced compressor vacuumed system recharged with 50g of r600a explained when water bottles freeze then they can put food in it compressor come with filter dryer

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Webster, MA 01570

Amanda R.

Job Details: 09/18/2023

Making noise during spin squealing noises and screeching noises needs gear case job ; ordrng 1 W11449840 (Gear case) and 1 W11481722 (Actuator) and 1 W10721967 (Splutz) and 1 W11510461 (Wash plate)

We serviced a

WHIRLPOOL WASHER

Model HBCDSEGHH

Near Southbridge, MA 01550

Amanda R.

Job Details: 09/18/2023

No model or serial tag explained need to call whirlpool and have them send it out before we can service it

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Vernon, CT 06066

Gary V.

Job Details: 09/18/2023

"Inspected and found unit getting proper voltage, but not powering on at all, unit needs ui panel and main acu, also needs clips and cover, will order parts and call when we can return.; ordrng 1 W11413567 (Ui panel) and 1 W11164276 (Ui harness) and 1 W11618917 (Main acu) and 2 WP8312709 (Clip)s and 1 W11662367 (Cover)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Wilbraham, MA 01095

Roger R.

Job Details: 09/18/2023

Found unit has a bad hub under the wash basket. Replaced and checked. All okay. ; used 1 W10528947 (HUB) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Wilbraham, MA 01095

Roger R.

Job Details: 09/18/2023

Installed new main wash pump assembly. Checked operation all okay.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TF1

Near Palmer, MA 01079

Roger R.

Job Details: 09/18/2023

Found no leaks at the tubing that was repaired. Suspect unit sweating from ice dispenser chute. Unit otherwise okay.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDE3

Near Belchertown, MA 01007

Roger R.

Job Details: 09/18/2023

Found unit was in child lock mode. Instructed on how to use child lock feature. ; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 09/18/2023

Replaced element tesla operations no additional issues found everything is working fine rear left burner small burner is the only one that has not been replaced now.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Wethersfield, CT 06109

Chuck M.

Job Details: 09/18/2023

Tech was assigned as a helper;

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 09/18/2023

Dishwasher not powering on. Found loose connections at terminal block. Secured and tested all checks ok.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 09/18/2023

Installed new parts and tested door now closing properly and microwave working as should. ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT

We serviced a

FRIGIDAIRE RANGE

Model FFEF3016VSD

Near Lincolnton, NC 28092

Ryan S.

Job Details: 09/18/2023

Came to install parts ordered by previous tech. Installed new screws and verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Waterbury, CT 06704

Jimmy R.

Job Details: 09/18/2023

"Checked over unit and found both sections not cooling removed evap cover and found frost only on feed tubes no frost on evaporator, checked compressor and found super hot to touch and not pumping any Freon, shook compressor and could heat Freon starting to bubble inside cabinet frost started to move but would back off compressor faulty. Unit will need new compressor kit, couplers and coupling was not sure on coverage with the second threw fifth year it was not clear and model serial where not registered need to find out in morning and let customer know tried to call but no answer ; ordrng 1 W11580057 (Compressor) and 1 W11504447 (Coupling) and 1 W11504445 (Coupling) and 1 W11506635 (Coupler)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EWH01

Near Waterbury, CT 06704

Jimmy R.

Job Details: 09/18/2023

"Tested unit and found right side door clunking and jumping when opening door up, checked door hinge and found lower part of door had cracked causing door to pop when opening. Unit needs new right fridge door to fix issue with jumping and closing plus gaskets. parts tentative p/a advised customer door will come to house plz checked and make sure its ok ; ordrng 1 LW10721540 (Right door assembly) and 2 W10460612 (Gaskets)s"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Matthews, NC 28105

Jeff L.

Job Details: 09/18/2023

Did not get rivet gun or rivet delivered to me. Spoke with customer advised the situation and that the office would call and get them rescheduled.Follow up needed; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Matthews, NC 28104

Jonathan J.

Job Details: 09/18/2023

"Complaint customer stating washing machine has ruined over thousand dollars worth of laundry. Dying in blue in color excess soap. Still stuck in laundry. I tested operations of washing machine could not find any faults or issues with the laundry machine. Unit is filling appropriately has a clear waterline going halfway up with water advising customer to use no more than 1 tablespoon of detergent and to try downy unstoppables or something similar for odor. Advise customer on proper loading procedures, place laundry in loose heaps. Going around the outside edge of tub leaving center con empty filling with laundry no more than halfway full."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lexington, NC 27292

Vincent O.

Job Details: 09/18/2023

Installed new blower wheel and seal kit. Tested and verified proper operation. All functions check ok. No noises. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Charlotte, NC 28270

Jeff L.

Job Details: 09/18/2023

Customer has a brown discoloration in the dishwasher I didnt see any signs of rust around screws and I can rub the discolor out. I also noticed the inner door stained from this dis coloration I also found the outer door panel rusting from above the vent exit. Will call customer when parts come in; ordrng 1 W11625194 (Door panel) and 1 W11098822 (Inner door panel) and 1 W11048456 (Spray arm) and 1 W11039869 (Spray arm)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Denver, NC 28037

Mark C.

Job Details: 09/18/2023

Installed new chute left nameplate with customer. Customer states she never received the door. Contacted office was instructed to contact whirlpool on the shipment status.; saved tckt

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 09/18/2023

Ran dryer and found unit would not heat up checked voltage at terminal block and found 240v acrossed 120v on each leg. Checked thermal fuses and heater found heater bad. Replaced heater and lubed rollers ran dryer and all operations are now working to specs ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Meriden, CT 06450

Jimmy R.

Job Details: 09/18/2023

"Tested unit and found washer had been restating after getting to the done cycle, checked for error and found F8e1 long fill cycle checked filling and unit filled properly on cold and hot. Ran unit threw a full quick spin cycle and unit wen thew and finished, explained to customer each cycle and the way it goes threw advised to start washer and walk away then come back when complete. Unit is working as designed and to proper specs"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Southington, CT 06489

Jimmy R.

Job Details: 09/18/2023

"Checked over unit and found timer would not advance for customer they would find unit still running and timer in the same place it started. Removed console and checked timer found all connection ok timer receiving proper voltage 120v to black and white with blue tracer timer motor,240 to red and black wires, ohmed out sensor and found reading good. Timer is faulty and working and then not working they will replace unit with new"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Southington, CT 06489

Jimmy R.

Job Details: 09/18/2023

"Checked over lights and found lights would come on when opening door and shut when closing if u open door several times they would not turn on, checked door switch and found contact bad causing issue with lights.replaced door switch and lights are now operating and working to specs ; used 1 W11396033 (Switch) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HBS1

Near Rocky Hill, CT 06067

Chuck M.

Job Details: 09/18/2023

Installed interlock assembly incorrectly. Shorted PCBA. Ordered PCBA. ; ordrng 1 W11363946 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42MHX00

Near Wolcott, CT 06716

Jimmy R.

Job Details: 09/18/2023

"Checked over unit and found freezer not freezing items and ice maker not working, checked freezer evaporator and found no frost pattern on bottom half removed cover and found unit only frosted up on one rung of evaporator. Checked compressor and unit was super hot to touch and not pulling any heat on condenser, checked for leaks in system and could not see any leaking checked Freon and unit had some but not enough, added Freon to see if frost pattern would come down and it moved some but not enough. Compressor is starting to fail and needs to be replaced, advised customer on potential leak in cabinet that may not be fixable will know when pulling Freon and vacuume on unit. Customer will hold off for now and let know if wanting to repair"

We serviced a

SAMSUNG WASHER

Model WF45R6100AUS/03

Near Watertown, CT 06795

Jimmy R.

Job Details: 09/18/2023

"Checked over unit and found when machine would wash or spin it would make a clicking noise, ran washer threw a wash and spin cycle and found tub grinding and roaring, removed top and found tub bearing bad making noise tub support had broke causing tub to sit on an angel and cut into motor and door boot. Unit would be better off related with new due to works needed. Washer needs new inner basket,rear outer tub,front outer tub, door boot,front tub witch is no longer available, motor assembly, and extra time and labor parts tentative p/a ; ordrng 1 DC97-21594C (Rear drum assembly) and 1 DC97-21456B (Basket assembly) and 1 DC97-21466A (Front tub assembly) and 1 DC97-21448A (Tub front assembly) and 1 DC93-00168J (Motor assembly) and 1 DC64-03788A (Door boot)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Manchester, CT 06040

Jeremy B.

Job Details: 09/18/2023

Found neutral bolt in terminal block broken off. Installed new and tested all checks ok.!; used 1 279320 (TERMINAL BLOCK) from stock

We serviced a

MAYTAG WASHER

Model MVWB965HC0

Near Charlotte, NC 28226

Jeff L.

Job Details: 09/18/2023

Replaced lid switch unit ran and checked okCall complete

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Vernon, CT 06066

Jeremy B.

Job Details: 09/18/2023

Need key for service will reschedule for Thursday. ; schdld next appmnt for 9/21 THU PM

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Hebron, CT 06248

Jeremy B.

Job Details: 09/18/2023

Drain pump getting power and only hums. Removed pump found it seized. Replaced and tested all checks ok. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Simsbury, CT 06070

Ruben C.

Job Details: 09/18/2023

Checked unit unit going off balance found inner basket wobbling could not get agitator base off ordering basket gearcase agitator base and dampers; ordrng 1 W11454738 (Gearcase) and 1 W10521298 (Basket) and 1 W11418231 (Agitator base) and 1 W10780044 (Dampers)

We serviced a

WHIRLPOOL WASHER

Model LA9100XTN0

Near Enfield, CT 06082

Gary V.

Job Details: 09/18/2023

"Installed agitator dogs, cycled and tested fine.; dspstn on spec-tagged invntry: 1 80040 AGITATOR DOGS"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Brookfield, MA 01506

Chris B.

Job Details: 09/18/2023

Complaint that the unit is making loud noises while agitating and would not run a cycle through. Found bad gear case and shifter problems. Quoted parts and labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Plainville, CT 06062

Ruben C.

Job Details: 09/18/2023

Replaced both freezer door slides tested operation normal door closing normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/18/2023

I replace door slides tested operations. Everything is operating normally now door is now closing all the way in Foley. No additional issues found unit appears to be cooling just fine.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Wingate, NC 28174

Jonathan J.

Job Details: 09/18/2023

"Replace dryer drum, tested operations no additional issues found everything is working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Wingate, NC 28174

Jonathan J.

Job Details: 09/18/2023

Complaint washer wont turn on wont do anything full of water I found drain pump plastics broken harness broken at drain pump. Unit will need pump and harness to fix. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Monroe, NC 28112

Jonathan J.

Job Details: 09/18/2023

Complete upper icemaker is not making any ice. No sound at touchscreen. I found touchscreen is defective. I found icemaker filter was completely frozen over. I found valve is also frozen. Will need to order valve heater and user interface as well as control to fix. No additional issues found at this time.; ordrng 1 W11579561 (Valve) and 1 W11087201 (Heater) and 1 W11579559 (Control) and 1 W11224256 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/18/2023

"Removed and replaced ice maker and panel. Entered diagnostics, ran tests 57 and 45. Ice maker cycled and returned to home position properly. Fill valve actuated and filled ice maker correctly. Operating properly."

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/18/2023

"Checked and ran diagnostics. No stored error codes. Ran washer in quick wash cycle with no load,no unusual noises. Ran heavy duty cycle with comforter in, no unusual noises. Customer insisted on running normal cycle with comforter, still no noises. Unable to duplicate complaint. Customer showed me video of noise, based on video, believe noise coming from gear case. Offered to order gear case, clutch and actuator. Customer wants to talk to Whirlpool. Does not want parts ordered, wants washer replaced. Advised them to contact customer service. She was on phone with them when I left."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/18/2023

"Removed defective compressor, installed new. Charged with nitrogen,checked for leaks, none found. Allowed to sit under charge for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct refrigerant charge. Compressor operating and cooling properly."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Franklin, MA 02038

Aimee Z.

Job Details: 09/18/2023

Installed tune up and new drum complete; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Douglas, MA 01516

Angel R.

Job Details: 09/18/2023

"Customer has had unit unplugged could not see if there was frost buildup as it has been defrosted over a week. Tested heater and did not ohm out properly, will order heater. Fan working properly. Frost pattern ok.; ordrng 1 W11650660 (Heater)"

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