We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
08/02/2024
"Tested washer due to unit had started banging when customer ran a wash cycle found when running tub would wobble, checked hub and found it loosened up causing issue. Tightened and reinstalled hub leveled unit and ran a spin with clothes all operations now working to specs"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Cheshire, CT 06410
Jimmy R.
Job Details:
08/02/2024
Checked over washer and found unit would not start for customer it would come in and start flashing after trying to start unit. Ran diagnostics and recalibrated machine showed customer on just lightly pushing the start button until it gets to the end then let go this will start every time doing it this way. Let unit run and all operations are now working to specs
We serviced a
FRIGIDAIRE REFRIGERATOR BOT
Model FGHB2868TF2
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/02/2024
"Complaint not dispensing water not making ice. I found water inlet valve is completely clogged with black sediment and debris. I tried to clear valve out. Could not get it to clear out. Unit will need new inlet valve to repair. Customer declined repair at this time is going to look at replacement options, I am unsure that replacing the valve will also fix icemaker issue, it may or may not.customer declined repair today is going to look at replacement options"
We serviced a
JENN-AIR RANGE
Model JES9800CAB01
Near Amherst, MA 01002
Chris B.
Job Details:
08/02/2024
Complaint that the unit has one of the terminal of the heater caught inside and needs to retrieve it. Quoted for minor repairs. Retrieved the wire terminal and reconnected.
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW2
Near Northampton, MA 01060
Mike K.
Job Details:
08/02/2024
"Unit is under 1yr wp warranty per service bench. Complaint of not filling. Put into service test and filling fine, but wont agitate or spin, found cam jammed against shield. Cam screw had backed out. Replaced cam and unit working properly.; dspstn on spec-tagged invntry: 1 W11038689 VALVE , used 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gastonia, NC 28054
Ryan S.
Job Details:
08/02/2024
"Customer complained unit wont start now, found unit just makes noise when starting sensing cycle. , found actuator now shifting clutch. Replaced actuator from ts. Unit now shifting. Ran quick wash verified proper operation. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS3
Near Northampton, MA 01060
Mike K.
Job Details:
08/02/2024
"Unit not heating, had seen light /smoke and n rear right of oven. Found burnt out bake element. Quoted for element/labor and approved. Replaced bake element and tested in n bake, heating fine. ; used 1 W10779716 (ELEMENT) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2751TF3
Near Northampton, MA 01062
Mike K.
Job Details:
08/02/2024
"Sy ef error. Intermittently doesnt cool in rf, says fr has been ok. Error is for evap fan. Removed evap fan and full frost pattern, fan not running, compressor is. Found 12vdc coming to fan and when plugged back in fan is running, ran for a minute or so and stopped, checked voltage again and showing 12vdc, but when reconnected not running. Came on a couple times for a couple seconds. Quoted for evap fan, possible control, but never did not find 12vdc to fan.Saved quote for evap fan, control and labor.May not need control so try fan first.Gave quote over phone and explained would collect in full upfront, if board not needed would refund for part.They will think about it, collected for service call only"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVB01
Near Gastonia, NC 28054
Ryan S.
Job Details:
08/02/2024
Install parts ordered install defrost control board thermostat and dispenser bracket verified proper operation after installing parts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Amherst, MA 01002
Chris B.
Job Details:
08/02/2024
Complaint that the unit is noisy. Tried running diagnostics test for any issues or error codes but control board not responding. Tried 8 times but no success. Will need new board.; ordrng 1 W11594670 (Control Board) and 1 WPW10384183 (Thermistor)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Hadley, MA 01035
Chris B.
Job Details:
08/02/2024
Complaint that the dishwasher is not drying properly. Found error code F4E2. Found heating element disconnected. Reconnected heater and ran a diagnostic cycle and unit working fine.
We serviced a
GENERAL ELECTRIC WASHER
Model GFW850SSN2WW
Near Hadley, MA 01035
Chris B.
Job Details:
08/02/2024
Replaced parts and ran a cycle and no leaks detected.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near South Hadley, MA 01075
Mike K.
Job Details:
08/02/2024
"Replaced gear case assy, Washplate/screw, cam, belt and actuator. Ran calibration cycle and ran diagnostic cycle fine."
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS22
Near Stanley, NC 28164
Ryan S.
Job Details:
08/02/2024
Customer complained temperatures were as high as expected. No error codes found bacon bro not working. Preheat 350 tested with k type thermometer. Average temperature of 341 set to 350. informed Customer of calibration option calibrated oven to +30 verified proper operation
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Union, CT 06076
Amanda R.
Job Details:
08/02/2024
F8e1 F7e1 not advancing through cycles checked inlet screens for sediment has both waters coming to unit
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Windsor, CT 06095
Amanda R.
Job Details:
08/02/2024
The drawer and slides come off reattached everything explained cant out a lot of heavy items in drawer
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near South Windsor, CT 06074
Amanda R.
Job Details:
08/02/2024
The module burnt took picture part is discontinued ; rqstng P&A on 1 W10607546 (Module)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRMC2273CF00
Near South Windsor, CT 06074
Amanda R.
Job Details:
08/02/2024
"The door didnt come with led or control need to order these parts left door at customers ; rqstng P&A on 1 5304529567 (Ui) and 1 5304526839 (Lense) and 1 5304523011 (Led), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near South Windsor, CT 06074
Amanda R.
Job Details:
08/02/2024
Worked twice not starting has no power at terminal block breaker tripped reset breaker tested operation normal
We serviced a
GE REFRIGERATOR
Model ZISS360DHASS
Near Suffield, CT 06078
Gary V.
Job Details:
08/02/2024
"Installed fan blade, and cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2242VEW01
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/02/2024
Unit is now dispensing water properly out of door. Ice is being made as well from icemaker icemaker water fine. No further issues found at this time with refrigerator.
We serviced a
GE DRYER
Model GTD72EBSN0WS
Near Rock Hill, SC 29732
Mitch H.
Job Details:
08/02/2024
"Disassembled dryer, removed and replaced heater and related parts. Reassembled, tested, dryer heating and operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Rock Hill, SC 29732
Mitch H.
Job Details:
08/02/2024
"Tested dispenser in all modes, water, ice, and crushed ice, found no issues. Entered diagnostics, ran test 56, no ice maker errors. Ran test 57 ice maker cycled normally. Ran test 45, valve activated and filled correctly. All operating properly. Removed packing tape from ice container compartment. Instructed and educated customer on how to use and change settings for ice and water on dispenser. I-n-I now fulfilled."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near York, SC 29745
Mitch H.
Job Details:
08/02/2024
"Checked and tested washer. Found slider very worn. Removed and replaced slider. Reassembled, ran load calibration and diagnostic test cycle. All components and functions operating properly.; used 1 W10734521 (Slider) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ6
Near Gastonia, NC 28056
Mitch H.
Job Details:
08/02/2024
"Pulled range out, removed and replaced wiring harness. Reassembled making sure no wires were pinched. Tested, oven now working properly in both bake and broil."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Mansfield, MA 02048
Aimee Z.
Job Details:
08/02/2024
Installed new harness and suspension rods and ran diagnostics Advised customer light load on blankets one at a time
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR206ESS01
Near West Hartford, CT 06117
Jeremy B.
Job Details:
08/02/2024
Thawed coil and replaced heater and thermistor. Please allow 24 hrs for temps to stabilize.
We serviced a
WHIIRLPOOL DRYER
Model WED96HEAC0
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
08/02/2024
Installed new control board started right up and heating
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSC2324VF1
Near Mansfield, MA 02048
Aimee Z.
Job Details:
08/02/2024
"Found leaking from drain hose runs behind condenser into pan on fridge side Fill drain in freezer to find; rqstng P&A on 1 241830905 (Drain hose), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Holyoke, MA 01040
Mike K.
Job Details:
08/02/2024
"Bake not working, broils is. Found harness melted out damaging near by wire as well, contact on bake element damaged. Repair would be new harness and bake element.Quoted landlord and they will think on it. Collected service call."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near South Hadley, MA 01075
Mike K.
Job Details:
08/02/2024
"Replaced main control and water levels same at different setting as it was with last board, no damage to pressure tube found and not clogged.With levels same it would seem to be as designed, but to clarify called tech line.Documented findings and complaint. Tech line says unit is operating normally. No further repair suggestions. Sr #7739628314Told cs the results of call and directed to whirlpool if any further questions; dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Enfield, CT 06082
Gary V.
Job Details:
08/02/2024
"Installed bolt, wash plate, actuator and tub, didnt need Gearcase, ran auto test and tested fine."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near East Longmeadow, MA 01028
Gary V.
Job Details:
08/02/2024
"Installed parts listed and ran auto test, tested fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Springfield, MA 01119
Gary V.
Job Details:
08/02/2024
"Installed parts listed and cycled, all functions working at this time.; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Springfield, MA 01118
Gary V.
Job Details:
08/02/2024
Inspected and freezer draw glides broken. Will order and return. Can return any time between 10 am and 5 pm.; ordrng 1 WPW10397636 (Freezer draw glide) and 1 WPW10397635 (Freezer draw glide)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Springfield, MA 01129
Gary V.
Job Details:
08/02/2024
"Inspected and found filter needed to be installed and cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Springfield, MA 01129
Gary V.
Job Details:
08/02/2024
"Inspected and found multiple problems, freezer light switch broken, ice auger coupler teeth broken and teeth also broken in ice bucket. Will submit estimate and call. Unit needs to be leveled on return trip also.; rqstng P&A on 1 W11244434 (Ice bucket) and 1 WP2220458 (Auger coupler) and 1 W11396033 (Light switch)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Mooresville, NC 28117
Ryan S.
Job Details:
08/02/2024
Customer complained water levels were too low intermittently informed him of extra power setting was probably on. Informed them about extra power setting does not add much water at the beginning of the cycle found no error codes found unit filled with water on Max setting. Verified proper operation.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Mooresville, NC 28117
Ryan S.
Job Details:
08/02/2024
Customer complained lights not working service pointer about replacing all LEDs replaced all LEDs. Customer had complained about trip. Whirlpool said he would not have to pay called Office Brandy informed customer did not need to pay trip fee. Operation of lights after install.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX505ESS2
Near Mooresville, NC 28117
Ryan S.
Job Details:
08/02/2024
"Returned to install new recirculating pump. Installed part. Ran unit, unit now working as designed"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW0
Near Wethersfield, CT 06109
Ruben C.
Job Details:
08/02/2024
Checked unit ran cycle did not duplicate any issue with unit working normally no error codes in memory
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near West Hartford, CT 06119
Ruben C.
Job Details:
08/02/2024
Checked unit cust paid service charge on previous ticket tested operation normal cust is getting intermitent issue with building water if called again for same issue will have to charge a service charge
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near West Hartford, CT 06119
Ruben C.
Job Details:
08/02/2024
Replaced lid hinges and drain pump tested operation normal locking normally and no more noise from drain pump ran component test normal; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP
We serviced a
WHIRLPOOL OVEN
Model JMW3430DS00
Near West Hartford, CT 06119
Ruben C.
Job Details:
08/02/2024
Checked unit unit does not have a model and serial tag took pics has modele written in marker on top used that to order parts. Control panel getting error for stuck key not all functions are working putting console and control into p/a; rqstng P&A on 1 W10821712 (Control) and 1 W11236885 (Control panel)
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US
Near Bloomfield, CT 06002
Ruben C.
Job Details:
08/02/2024
Replaced suspension rods tested operation normal ran high spin normally cust will try a load when he can diagnostics normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Simsbury, CT 06089
Ruben C.
Job Details:
08/02/2024
Checked unit did not find any issues with unit cooling normally getting 36 degree in ref full frost on evap
We serviced a
WHIRLPOOL WASHER
Model LA5668XTW0
Near Burlington, CT 06013
Ruben C.
Job Details:
08/02/2024
"Checked unit found lid switch broken and coupling broken ordering switch and leaving coupling with cust cust had magnet gave 20 dollars off labor; ordrng 1 W10820036 (Switch), dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING and 1 WP3363394 DRAIN PUMP"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Prospect, CT 06712
Jimmy R.
Job Details:
08/02/2024
"Tested lower oven and found oven would not heat up to temp, checked ignitor and found glowing but not glowing enough to release gas. Replaced ignitor and heated oven to 350 degrees unit is now getting to temp and holding. Tested upper oven due to not getting to correct temps and found off about 30 degrees, ran a test cycle and recalibrated oven adjusted temps and unit is now reading properly and working to specs ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Berlin, CT 06037
Jimmy R.
Job Details:
08/02/2024
"Tested unit and found ice maker would not make any ice in past week, cycled ice maker and found unit would not cycle tuned ice maker on and off and found on button sticking and not moving causing no power to unit. Replaced ice maker and unit is now cycling and filling, checked all operations and unit is working to specs ; used 1 W11700250 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS0
Near Middletown, CT 06457
Jeremy B.
Job Details:
08/02/2024
Installed new control and sensor. Preheated ton350 all checks ok. Supply power is 107vac across each hot leg.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW
Near Middletown, CT 06457
Jeremy B.
Job Details:
08/02/2024
Drain pan keep filling up and overflowing. Found even frost pattern. Found a gap in gasket on fresh food door. Called tech support and documented my findings was given this SR7739629142 heated and shaped gasket so doors are sealing. Vacuumed water out of drip pan. Please allow 24 hrs for temps to stabilize.
We serviced a
MAYTAG DISHWAHER
Model MDB4949SKZ1
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
08/02/2024
Installed new motor sump assy and tested keeps giving FAE4)diverter cant find home position tried swapping out diverter with one off old motor sump assy and keeps giving the error. Will order new control and new diverter and harness. ; ordrng 1 W11660283 (Control) and 1 W11568793 (Harness) and 1 W11416363 (Motor sump assy)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
08/02/2024
Washer not draining. Found coin catch full of debri. Cleaned and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUW248LBRS00
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
08/02/2024
Old fan blade not fitting in new motor. Ordering new fan blade that comes with new motor. ; ordrng 1 W10315091 (Fan motor and blade)
We serviced a
ELECTROLUX WASHER
Model EFLM417SIW0
Near Hadley, MA 01035
Chris B.
Job Details:
08/02/2024
Complaint that the washer is shaking more than usual. Customer mentioned that they had the washer heavily used by a house taker and waned to have the unit verified. Ran a spin cycle and all working properly. No issues found with the washer. Collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW3
Near Ludlow, MA 01056
Chris B.
Job Details:
08/02/2024
Complaint that the dryer is not drying properly. Found unit kicked me out of diagnostic and the third time was able to verify error codes. Will order parts. ; ordrng 1 WPW10298258 (Harness Wire) and 2 WP3387223 (Sensor Strips)s and 1 W11531525 (Control Board)
We serviced a
WHIRLPOOL WALL OVEN
Model KODC304ESS01
Near South Windsor, CT 06074
Amanda R.
Job Details:
08/02/2024
Complaint that insulation blew out vents when running evidence of mice explained its ok need to get rid of mice if possible unit working normally
We serviced a
WHIRLPOOL WASHER
Model wtw7300dw0
Near Coventry, CT 06238
Amanda R.
Job Details:
08/02/2024
Replaced inlet valves tested operation normal ; dspstn on spec-tagged invntry: 1 W11220230 VALVE
We serviced a
GE REFRIGERATOR
Model GFE26JSMAFSS
Near Monson, MA 01057
Chris B.
Job Details:
08/02/2024
Complaint that the door has part broken off. Quoted part and labor. Will order parts for a return visit. Best text customer when returning.; ordrng 1 WR17X25027 (Mullion)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ01
Near Kershaw, SC 29067
Jonathan J.
Job Details:
08/02/2024
I replaced compressor and filter dryer with a UV style filter. Dryer for leak detection in case customer ever has an issue with compressor leaking a charge. Unit is now producing a full frost pattern going all the way across evaporator grid and cooling properly. No further issues found with refrigerator at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Monroe, NC 28112
Jonathan J.
Job Details:
08/02/2024
"Complaint refrigerator not dispensing ice properly. I found icemaker with randomly crush ice per customers. Complaint ice been had clumpy ice in it that was causing customers complaint to occur. I broke up comfy ice. Unit is dispensing ice properly except for small, small clumps in which it would crush as it would not fit properly through door as dispensed, causing to go all the way around and crush. No additional issues found or reported with refrigerator at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Monroe, NC 28110
Jonathan J.
Job Details:
08/02/2024
"Complaints soap residue on clothing, clothing still coming out stinky. I found soap dispenser was set at an 8X concentrate customers using a 2X concentrate detergent. I tested all operations unit is filling to proper level. Also found no issues with any of the water inlet valves at this time. Everything is working properly as of right now. No error codes in fault diagnostics history either. I suspect incorrect loading procedures and I suspect soap. Concentrate issues was the cause of customers complaints. Customer also did not know that she was supposed to use the clean wash cycle often."
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Berlin, CT 06037
Jimmy R.
Job Details:
08/02/2024
"Tested washer and found unit would not power up tested voltage to Control and found 120v coming into unit but no lights on control. Checked harness and found everything ok control had just failed causing issue, customer will hold off on part replacement and will call of wanting to order"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS4
Near Cheshire, CT 06410
Jimmy R.
Job Details:
08/02/2024
"Checked over cooktop and found customer worried about glass cracked advised the marks on the glass are scratches From sliding pans around this is no harm to the cooktop, lifter top to show unit is not cracked advised we cannot replace cooktop for scratches it is working proper and no issue. Quoted customer for cooktop advised he would have to pay if wanting it replaced."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Monroe, NC 28110
Jonathan J.
Job Details:
08/02/2024
"Complaint washing machine, not washing clothes. Not able to use touchscreen properly. I found no issues with touchscreen at this time. No incoming power issues. I did find drain hose was too low, causing a condition to occur allowing clothing to be so Cycle as well. No further issues found with washing machine at this time after adjusting drain hose to proper height. Everything is cycling and operating normally clothing is spinning out properly as well no longer soaking wet at the end of the cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Concord, NC 28025
Ryan S.
Job Details:
08/02/2024
Came to help Johnny with sealed system work. install new evaporator pulled vacuum for 20 minutes. Charged on verified proper frost pattern. Verified property operation.
We serviced a
WHIRLPOOL DRYER
Model WGD9600TW1
Near Springfield, MA 01108
Chris B.
Job Details:
08/02/2024
Replaced part and unit running normal. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT and 1 WP3392519 THERMAL FUSE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Chicopee, MA 01013
Mike K.
Job Details:
08/02/2024
"Unit is under 1yr wp warranty per service bench. Just purchase doa. Cs said it never cooled and had and orange liquid on floor, burning smell. Found some liquid on frame, cannot identify, no residue on any components above it. unplugged on arrival. Plugged in and fans/compressor not running. Compressor tried turning over and does not. R600a unitWill order compressor, sealed system job, 2x time.Cs is trying to have store replace, advised to call us to cancel if they do.Office to contact cs when parts come in to schedule return.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Coupler) and 1 W11504420 (Coupler) and 1 W11643623 (Starter) and 1 W11490399 (Drier) and 1 W11506623 (Drier coupler) and 1 W11504448 (Drier coupler) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
08/02/2024
"Tested unit and found no ice being made and items freezing in lower crisper draw, checked ice maker in diagnostics and found e5 error thermistor faulty temp correct unit shut down. Replaced faulty ice maker and unit cycled and filled reset cntrl and advised customer items freezer are from ice maker not producing pushing temps into fridge section also freezer set to -1 causing cold air to build and into crisper, reset temps and advised to give 24hrs so temps can regulate. ; used 1 W11658802 (ICE MAKER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Farmington, CT 06085
Ruben C.
Job Details:
08/02/2024
Checked unit found damper is grinding ordering new damper ; ordrng 1 WPW10479155 (Damper)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Hartford, CT 06112
Jeremy B.
Job Details:
08/02/2024
Quoted customer but they refused because they have extended warranty. Will call warranty company and have them dispatch a ticket.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW09
Near York, SC 29745
Mitch H.
Job Details:
07/31/2024
"Confirmed purchase date and took picture of receipt. Checked and confirmed arcing issue. Removed control panel and vent cover. Discovered interior has standing water inside interior cabinet around transformer, capacitor and magnetron. Customer has water getting into cabinet. Appears, though I cant confirm to be coming from roof vent. Explained to customer that this would not be covered under warranty."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near York, SC 29745
Mitch H.
Job Details:
07/31/2024
"Tested and found pump/motor not working. Entered diagnostics, found F7E1 pump error and F9E1 drain error. Requesting P&A for pump/motor and drain pump. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11416362 (Pump/motor) and 1 W11412291 (Drain pump)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Chicopee, MA 01013
Mike K.
Job Details:
07/31/2024
Replaced control and unit powered on. Ran quick wash and went through sensing/fill and into wash/agitation fine. Cancelled and drained fine.Cs to monitor.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near York, SC 29745
Mitch H.
Job Details:
07/31/2024
"Tested and ran diagnostics. Found multiple error codes, F1E2 motor control fault, F7E5 shifter fault, and F7E1 basket speed fault. Cleared error codes. Unplugged washer for 2 minutes. Ran control calibration, completed properly. Ran automatic test cycle, completed correctly. Ordering control and actuator. Checked part availability and scheduled return for 8/7 AM ; ordrng 1 W10913953 (Actuator) and 1 W11116592 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near York, SC 29745
Mitch H.
Job Details:
07/31/2024
Tested and ran diagnostics. Found shifter fault error. Removed and replaced actuator. Ran calibration then automatic test cycle. All completed properly. Used 1 x W10913953 from t/s.; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near York, SC 29745
Mitch H.
Job Details:
07/31/2024
Confirmed purchase date and took pictures of Closing documents. Checked and found that ice maker was turned off. Flipped switch and manually cycled ice maker. Completed cycle and filled correctly. Operating properly. Instructed customer on ice maker operation. I-n-I now fulfilled.
We serviced a
WHIRLPOOL DRYER
Model WGD9600TW1
Near Springfield, MA 01108
Chris B.
Job Details:
07/31/2024
"Complaint that the dryer is not heating. Found bad thermal fuse. Will order parts for a return visit.; ordrng 1 WP3392519 (Thermal Fuse.), dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ
Near Springfield, MA 01118
Chris B.
Job Details:
07/31/2024
Found wrong appliance to work on. Complaint is for the microwave and not the range. Mentioned to the customer to call the insurance again to get proper unit on the ticket. Couldnt diagnose the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ17
Near Springfield, MA 01128
Chris B.
Job Details:
07/31/2024
Replaced gaskets and unit has a good seal. Refrigerator working normal.; dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
07/31/2024
I replaced previously ordered parts. I tested operations no further issues found with refrigerator at this time. Everything is working properly as of right now.
We serviced a
LG WASHER
Model WM8100HVA
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
07/31/2024
E0 error code long drain no drain. I found drain pump has failed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Meriden, CT 06451
Jimmy R.
Job Details:
07/31/2024
"Installed new control due to unit stuck in a drain cycle, recalibrated new control and unit went thew properly. Ran a wash and a drain all operations now working to specs"
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
07/31/2024
I replaced motor sump. I tested operations no leaking occurring. Everything is functioning properly as of right now. Unit is making ice properly griddle as well. I ran over 3 gallons of water down drain no leaking occurring.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
07/31/2024
"Tested unit and found washer would run a cycle then stop and never compete, checked for errors and found F5e1 lid switch fault lid is up f8e6 water hazard ran a test and found u going threw normally. Ran a wash and spin and noticed unit grinding after second wash cycle checked slider and found coming apart, replaced slider and recalibrated unit finding unit would not lock unit would beep three times and stop, replaced faulty latch and all operations are now working to specs ; used 1 W10810403 (DOOR LOCK), and 1 W10734521 (Slider) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
07/31/2024
"Installed new drain hoses and clamps ran machine thew a heavy wash and spin cycle found no more leaking and everything dry, all operations now working to specs"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Waterbury, CT 06708
Jimmy R.
Job Details:
07/31/2024
"Tested unit and found ice machine would not turn on, pulled unit forward from cabinet and unit came on and started running, wile checking wiring the unit turned off again when it went to drain then I wiggled wires and came back on. Chcked harness and could not find any broken wires but when moving pump unit would come back on and work then shut off again something is wrong with pump and wiring. Will order new recirculating pump,condensation pump,main harness, and harness for pump advised will call when parts are in for return visit ; ordrng 1 W11542867 (Recirculating pump) and 1 W11126268 (Harness) and 1 W11539855 (Condensation pump) and 1 W11123917 (Harness)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Waterbury, CT 06705
Jimmy R.
Job Details:
07/31/2024
"Tested dryer and found unit would come on but never start a cycle or tumble, ran diagnostics and found no errors ran a self test and unit would click and never send power to motor. Checked voltage and 120v on each leg 240v acrossed checked thermal fuses and found reading good checked power to motor and could not get a proper reading due to unit is stacked, going to order new control,touch panel due to cracked and motor ; ordrng 1 W11384511 (Console) and 1 W11512515 (Cntrl) and 1 W11364931 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Watertown, CT 06795
Jimmy R.
Job Details:
07/31/2024
"Ran washer and found when unit would rinse it would make a vibration threw the whole machine, ran diagnostics and found Error F0e2 ran a self test and found when testing recirculating pump it would vibrate and pressure is weak. Let unit run thew and found machine giving and sd error when unit is now sudsing over, washer will need new control,pump assembly, pressure switch and valve, parts tentative p/a extra time needed unit is on a pedestal ; ordrng 1 W11458345 (Drain pump assembly) and 1 W11483175 (Appliance control) and 1 W11688995 (Valve) and 1 W11316246 (Pressure switch)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESG/AA02
Near Enfield, CT 06082
Gary V.
Job Details:
07/31/2024
"Inspected and found ice build up behind ff evap cover, cleared ice so unit will start cooling again, will order new sensor and return.; ordrng 1 DA32-10104N (Sensor)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Manchester, CT 06042
Amanda R.
Job Details:
07/31/2024
"I need a second tech or need to send male tech the whole tub assy is to heavy to lift alone left parts with customer ; saved tckt , states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Longmeadow, MA 01106
Gary V.
Job Details:
07/31/2024
"Inspected and found wash plate and bolt stripped, was able to pull wash plate off. will submit estimate and call.; rqstng P&A on 1 W10752283 (Wash plate) and 1 W10752187 (Bolt) and 1 W11050804 (Cap)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Hickory Grove, SC 29717
Mitch H.
Job Details:
07/31/2024
"Checked and tested washer. No stored error codes. Ran component tests, found noise coming from gear case. Requesting P&A for gear case and extra time. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 W11449841 (Gear case) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW10
Near Charlotte, NC 28214
Ryan S.
Job Details:
07/31/2024
"Customer complained gasket coming off of freezer inspected and found slight tear in corner of gasket gasket, not staying in position. Ordering new gasket for freezer door schedule return return call 8-7-24 pm; ordrng 1 W10850441 (Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near Charlotte, NC 28214
Ryan S.
Job Details:
07/31/2024
Customer complained of condensation on top of freezer gasket. found no issues with gasket itself ordering 2 gasket seal parts . Per appliance fix live explanation of repair if this issue. Scheduled return call for 8-7-24 am. ; ordrng 2 W11159728 (Seal gasket)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Charlotte, NC 28208
Ryan S.
Job Details:
07/31/2024
"Customer complained of no power to panel interface. Found Proper voltage to unit , cycled power to unit and unit Ui still not responsive. . inspected UI and unplugged UI from main control and plugged it back in, UI then came on. Ran quick wash. Harness must have been loose. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQA
Near Lancaster, SC 29720
Jonathan J.
Job Details:
07/31/2024
"Complaint not ringing out clothing, clothing still soaking wet at the end of the cycle. I found F7 E1 error code and diagnostics fault history I found washing machine will agitate with no issues fast agitate, slow agitate. When I place washing machine into spin mode, unit will spin fast and then start to slow down and then come to complete stop all lights will start flashing on console and then have to unplug unit I found capacitor is that half of what it should be 50 ?F measuring 38 ?F I also found using a tester capacitor that the control board is still cutting out. Unit will need main control board and capacitor to fix capacitor has evidence of leaking white powdery substance on case of capacitor customer declined repair today is going to replace washing machine ."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Amherst, MA 01002
Chris B.
Job Details:
07/31/2024
Replaced lock and ran a diagnostic cycle and all tested normal.; dspstn on spec-tagged invntry: 1 W11565030 LATCH
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Simsbury, CT 06092
Ruben C.
Job Details:
07/31/2024
Checked unit found ice maker fan getting voltage but not functioning evap is also frozen over ordering thermistor. Fan assembly and evap cover; ordrng 1 W11204566 (Harness) and 1 W11407678 (Fan assembly) and 1 W11394920 (Cover)
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Simsbury, CT 06070
Ruben C.
Job Details:
07/31/2024
Checked unit found display showing it needs 25 cents had to call commercial techline to reprogram on control had to remove jumper on board to reprogram now unit is in free cycle mode