We serviced a
KITCHENAID REFRIGERATOR SXS
Model KRSC503ESS00
Near Charlotte, North Carolina 28226
Caleb
Job Details:
05/21/2025
Door dented.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS331SDHM08
Near Charlotte, North Carolina 28209
Caleb
Job Details:
05/21/2025
Replaced water valve and adjusted water line at dispenser prevention water from collection at the dispenser and dripping.
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRFC704FPS06
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
05/21/2025
I replaced all previously ordered parts tested operations new further issues found at this time with refrigerator. Original heater had same resistance as new heater.
We serviced a
KITCHEN AID COOKTOP
Model GLS3665RS01
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
05/21/2025
Complaint all burners continue to click when the switch is turned on except for rear left burner gas leak leaking from valve area. I found recognition modules have all failed. I found harness. On rear left burner Appears to be corroded in burner box. Customer declined repair today. Its going to replace unit due to parts being no longer available to fully repair unit.
We serviced a
JENN-AIR REFRIGERATOR SXS
Model JBSFS48NMX00
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
05/21/2025
Helper complete replace condenser fan motor fan motor new fan motor is working verified old fan motor does not work when unit is plugged in.
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRFF507HPS03
Near Weddington, North Carolina 28104
Jonathan J.
Job Details:
05/21/2025
I replaced all previously ordered parts. I performed a nitrogen sweep charge to 230 psi charged with refrigerant to 50 g evacuating system afterwards and recharge to 56 g unit is cooling perfectly fine as of right now with no leakage found using soapy bubbles ; used 1 R600A (R600A 14.8 OZ) from stock
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS321SDHW04
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
05/21/2025
Customer complained about ice buildup around icemaker and Ive not always harvesting from icemaker tray. Inspected ice bin. Blades and spindal working as designed. Solenoid is moving as designed. Informed customer Im ordering icemaker for ice getting stuck in ice tray. Office will call when parts come in. ; ordrng 1 WPW10300022 (Ice maker)
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
05/21/2025
Customer complained unit keeps running when plugged in. Cant start load. Found pressure system fault. Pressure hose connected properly. Replaced pre id control board. Ran quick wash. Unit filled and started wash. Drained unit. Verified proper operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
05/21/2025
"Customer complained unit wont start. Just humming. Found drain pump malfunction. Replaced drain pump. Unit now draining, no leaks detected. Ran quickwash. Unit started filled and started wash motor. Drained unit .verified proper operation. ; used 1 W10876537 (DRAIN PUMP) from stock"
We serviced a
MAYTAG DRYER
Model MEDX855DW1
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
05/21/2025
Upon arrival unit wouldnt start. Found thermal fuse blown. Found proper voltage to unit . Replaced thermal fuse . Ran unit heater cycled on and off. Made sure unit had proper airflow out vent. Verified proper operation. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR TM
Model WRT348FMES05
Near Charlotte, North Carolina 28262
Ryan S.
Job Details:
05/21/2025
Stop by Office upon arrival refrigerator was moved to unit 212. When evacuating system Found very little Freon in system. Checked filter dryer and found unit contaminated. Called techline. St#7741616767. Getting reviewed. Informed office whirlpool will contact them as soon as possible .
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ4
Near Charlotte, North Carolina 28217
Caleb
Job Details:
05/21/2025
"SR#7741618061, Safety SR#7741552573. Found loose harness to warming zone element, harness arcing to cabins when unit is plugged in. Unit needs new harness, unable to determine what harness is what off of parts lookup. Ordering all harnesses in cooktop section, Documented with Techline and safety. No eta available. Call when parts arrive.; ordrng 1 W11041453 (Element) and 1 W11564644 (Control) and 1 W11122852 (Control) and 1 W11134658 (Harness) and 1 W11454497 (Harness) and 1 W10664316 (Harness) and 1 W11172417 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Charlotte, North Carolina 28217
Caleb
Job Details:
05/21/2025
"Unit heats and tests fine, advised customer to contact vent cleaning company, found excess lent in vents and vent in home."
We serviced a
AMANA RANGE GAS
Model AGR5630BDS1
Near Charlotte, North Carolina 28216
Ryan S.
Job Details:
05/21/2025
"Customer says she heard clicks , found bake igniter avd broil igniter not lighting consistently. Broil lit 2 of 5 trys . Bake lit 4 of 5 . Ordering broil igniter. . Will use parts on return call. Scheduled return call w customer. ; ordrng 1 WP8054129 (Broil igniter)"
We serviced a
GE WASHER TL
Model GTW685BSL1WS
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
05/21/2025
upon arrival found inner tub loose.found gearcase and inner tub damaged from malfunction. Needs new inner tub and gearcase . Customer denied repair. Collected trip fee.
We serviced a
WHIRLPOOL WASHER TL
Model CAE2745FQ1
Near Providence, Rhode Island 02909
Lee
Job Details:
05/21/2025
"Installed control, calibrated, tested okay."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Walpole, Massachusetts 02081
Aimee
Job Details:
05/21/2025
Cust had other company in same issue lower rack not cleaning Error codes 10 -2 for the wax mtr electrical problem Loaded top and bottom shelf with Cust all filling . Avised Cust to watch loading Found needs new vent mtr leaks .Went to run with clear door found the strike wouldnt come out. Will need on return to use clear door.To show spray arms at working ; rqstng P&A on 1 W11649995 (Vent) and 1 W11545539 (Gasket) and 1 W11545290 (Deflector) and 1 W11545309 (Strike)
We serviced a
AMANA REFRIGERATOR SXS
Model ABR2233FES
Near Medfield, Massachusetts 02052
Aimee
Job Details:
05/21/2025
"T and h the ice maker and re filled with v and L with water Raised door a little wasnt making contact on door switch. Took videoAlso found coils filled with lint and mullion between freezer hot .Clean coils with brush and vacuum.Needs new condenser fan cleaned needs to be replaced ; rqstng P&A on 1 67004432 (Condensor fan) and 1 W10156818 (Blade fan), dspstn on spec-tagged invntry: 1 D7824706Q ICE MAKER , states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS4
Near Gastonia, North Carolina 28052
Mitch H.
Job Details:
05/21/2025
"Disassembled range top. Removed and replaced panel and control. Reassembled, tested, all operating properly."
We serviced a
MAYTAG LAUNDRY CENTER
Model MVWB835DW3
Near Gastonia, North Carolina 28054
Mitch H.
Job Details:
05/21/2025
"Tested and ran diagnostics. Only stored error code was F2E1 stuck button. Cleared error code. Ran diagnostics cycle, all components and functions tested good, no issues. Ran load size calibration, completed properly. Unable to duplicate complaint. Washer operating as designed at time of visit."
We serviced a
WHIRLPOOL WASHER TL
Model WTW6157PW0
Near Gastonia, North Carolina 28056
Mitch H.
Job Details:
05/21/2025
"Checked and found no visible evidence of water leak. Ran diagnostics, no stored error codes. Started washer in Quick wash cycle. Allowed to begin filling. No leaks. Cancelled cycle, found hose from drain pump leaking. Ordering hose. Checked part availability and scheduled return for 5/28 PM ; ordrng 1 W11035296 (Hose)"
We serviced a
MAYTAG WASHER TL
Model MVW7232HW2
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
05/21/2025
Checked and tested washer found all valves and other components operating properly. Found customer was using Extra Power setting. Instructed customer on how Extra Power operates. That washer will put very small amount of water in at beginning then agitate clothes for 10 minutes before filling. Washer operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS315SNHM06
Near Pawtucket, Rhode Island 02861
Lee
Job Details:
05/21/2025
"Installed switch, tested okay, customer states temperatures been okay since last visit."
We serviced a
WHIRLPOOL RANGE
Model WFGS3530RS0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
05/21/2025
"Complaint oven is not heating will click and that is it. I found safety shut off. Switch on regulator had fallen off. Customer stated after her walk-through everything was working fine during the walk-through someone came in and leveled the oven and then after they did that unit was no longer working anymore. I reattached safety switch, opening regulation valve tested operations. Oven is preheating perfectly fine now with no further issues. Installed all previously ordered parts minus control."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF989SDAE02
Near Fort Mill, South Carolina 29707
Clinton
Job Details:
05/21/2025
Defrost drain line to evap pan. Causing ice build up deer freezer drawer checked r134 pressures for Customer pressure was good. Customer issues have been resolved
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Grafton, Massachusetts 01536
Glenn
Job Details:
05/21/2025
Installed parts upper spray arm and lower door seal tested all ok
We serviced a
KITCHENAID MW/WALL OVEN COM
Model KOEC530PSS01
Near Grafton, Massachusetts 01536
Glenn
Job Details:
05/21/2025
"Found F6 E8 error code communication problem between the microwave manager board and the user interface tested the wiring harness. It tested good from yellow to orange protect sheet. Auto parts, control panel and manager board for the microwave. Per Mike, we need to wait until the parts arrive prior to reschedule. ; ordrng 1 W11665787 (Stainless console assembly) and 1 W11325786 (Microwave manager board)"
We serviced a
MAYTAG WASHER TL
Model MVWB835DW3
Near Southington, Connecticut 06489
Andre
Job Details:
05/21/2025
Ck unit upon arrival and found intermittent filling issue with unit due to house hold valve. I was unable to remove hose from washer due to house hold valve in the close position but strong pressure is still present customer will correct that issue
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH09
Near Watertown, Connecticut 06779
Andre
Job Details:
05/21/2025
Ck unit upon arrival and found shelf in incorrect position correct shelf location and unit now operating to manufacturers specs
We serviced a
GENERAL ELECTRIC REFRIGERATOR TM
Model GTZ18GBEHRSS
Near Norfolk, Massachusetts 02056
Aimee
Job Details:
05/21/2025
Found fan noisy in freezer and not full frost patter . Needs sealed system Cust buying new 10 years old
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF767SDHZ04
Near Franklin, Massachusetts 02038
Aimee
Job Details:
05/21/2025
"Cust stated that other company replaced the lights all new style. The freezer went out again 2 days later. Installed new light freezer closed door . Light upNeeds right gasket torn also; rqstng P&A on 1 W10407212 (Right fridge gasket), dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS) , states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS571CIHZ0
Near Easton, Massachusetts 02356
Aimee
Job Details:
05/21/2025
Found the harness at bottom door broken and the diffuser isnt working properly and needs new water housing ; rqstng P&A on 1 LW11202405 (Freezer door. SS) and 1 W11164593 (Diffuser) and 1 WPW10394053 (Housing)
We serviced a
WHIRLPOOL WASHER TL
Model MVW7230HW0
Near Newington, Connecticut 06111
Mike K.
Job Details:
05/21/2025
"Re placed control and harness (looks like harness was mistakenly ordered instead of u/I) tested unit and did replicate display messing up again. Tried reseating ribbon cables on u/I assy, same result. Ordering u/I; ordrng 1 W11478526 (U/I control)"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
05/21/2025
Removed and replaced control and module. Tested oven on both bake and broil. Both burners lit and operated properly the first time. Tested a second time and control dropped out again. Ordering wiring harness. Checked part availability and scheduled return for 5/29 AM.; ordrng 1 W11161843 (Harness) and 1 W10797422 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ13
Near Springfield, Massachusetts 01118
Chris B.
Job Details:
05/21/2025
Complaint that the refrigerator is making loud buzzing noise. Found water chute sleeve wasnt adjusted properly leaking water into the evaporator fan side. Cleared out all ice buildup and unit running normal.
We serviced a
SAMSUNG WASHER TL
Model WA50R5200AW/US
Near Springfield, Massachusetts 01104
Chris B.
Job Details:
05/21/2025
Complaint that the washer is banging and lcd display is not lighting up. Quoted for parts and labor. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX735SDHZ09
Near Windsor, Connecticut 06095
Gary V.
Job Details:
05/21/2025
"Inspected and found chunk of ice blocking the feeler on of the icemaker, remove chunk of ice and cycle tested fine."
We serviced a
JENN-AIR COOKTOP
Model JGC8536ADS
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
05/21/2025
"Inspected and found switches and spark module shorted, causing unit to continuously spark when its plugged in, and the screws that hold the orifice holders in are seized and broken, and burner heads and holders need to all be drilled out, and all the orifice heads need to be replaced also, will submit estimate and call; rqstng P&A on 1 WP7527P00360 (Orifice holder) and 1 WP7527P004-60 (Orifice holder) and 2 74009553 (Orifice holder)s and 1 WP7527P00260 (Orifice holder) and 12 WP90767 (Screw)s and 1 WP8286828 (Spark module) and 2 WP74007753 (Switch)s and 1 WP74007773 (Switch) and 2 WP74007774 (Switch)s"
We serviced a
WHIRLPOOL WASHER TL
Model WTW5010LW0
Near Vernon, Connecticut 06066
Gary V.
Job Details:
05/21/2025
"Inspected and found drain pump seized and belt worn out replaced both parts and cycled, tested fine.; used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER FL
Model WFW5605MC1
Near Springfield, Massachusetts 01119
Chris B.
Job Details:
05/21/2025
"Complaint that the washer is leaking water from the bottom door edge. Found error codes F0E2, F8E3, F8E1 and F9E1. Ran diagnostic cycle and clean the bottom of the door glass and gasket and no leaks detected."
We serviced a
WHIRLPOOL WASHER TL
Model WTW5005KW0
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
05/21/2025
Complaint that the washer is unbalanced all the time. Found stripped hub. Replaced hub ran a quick cycle with a few towels to show customer all running normal. ; used 1 W10528947 (HUB) from stock
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
05/21/2025
Replaced control and ran diagnostic and quick cycle and all tested normal.
We serviced a
MAYTAG WASHER TL
Model MVW6500MBK0
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
05/21/2025
Complaint that the washer is making a loud noise during the spin cycle. Found gear case very noisy. Will order all parts and office to reschedule when parts are in. ; ordrng 1 2xFrameJob (2x Frame Job) and 1 W11449840 (Gear Case) and 1 W10721967 (Clutch) and 1 WPW10006384 (Belt) and 1 W11481722 (Actuator) and 1 W10752187 (Screw) and 1 W11551646 (Nut)
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near West Brookfield, Massachusetts 01585
Chris B.
Job Details:
05/21/2025
Complaint that the dryer is making a knocking noise when tumbling. Found frayed belt and tensioner. Replaced part with TS# 4392065. Unit no longer making noises.; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlton, Massachusetts 01507
Chris B.
Job Details:
05/21/2025
Complaint that the dryer door is not locking into place found bad catch and bezel. Replaced all parts and dryer door locking properly.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Brockton, Massachusetts 02301
Aimee
Job Details:
05/21/2025
Other company came in to do the repair on the oven the terminal block burnt and was repair . The the top right bipurner needs new Infi switch and burner .Touched center and put magnet to measure crack and a section broke off into burner. Took last photo of this.The burner spider cracked across burner. ; rqstng P&A on 1 W11175876 (Cook top) and 1 W11047722 (Infi front right) and 1 WP3149400 (Infi)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Ellington, Connecticut 06029
Gary V.
Job Details:
05/21/2025
Installed new vent assy and tested fine.
We serviced a
KITCHENAID RANGE
Model KCGD500GSS00
Near Ellington, Connecticut 06029
Gary V.
Job Details:
05/21/2025
"Installed new left front burner valve and cycled, tested fine."
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRMF706ESS01
Near East Hartford, Connecticut 06118
Mike K.
Job Details:
05/21/2025
"Replaced pantry harness, pantry control and door. Let run for 15 minutes and not feeling any cooling, verified compressor/ evap fans running. Ice box fan not running. All thermistors pass. Let run for another 15 minutes, fan compressor running, still no measurable cooling. Removed valve from dryer and definitely some coolant heater n system, emptied and pulled into vacuum, drained d hold vacuum for 10 minutes. Recharged with 6.2 oz purpose lily added .2 per xtra time cover losses in lines and disconnecting. Let unit run for another 20 minutes and ff section is cooling. Will go ahead with order of power board and icebox fan for failing to operate in diagnostic test. If cs has continued cooling issues he may have a small leak somewhere in system, would order evaporators.; ordrng 1 WPW10624574 (Power supply) and 1 W10846539 (Icebox fan) and 1 W10832994 (compressor), dspstn on spec-tagged invntry: 1 WPW10769076 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRB322DMBM05
Near East Hartford, Connecticut 06118
Mike K.
Job Details:
05/21/2025
"Unit is under 1yr wp warranty per service bench. Complaint of noise, one describes bed as crackling other as ticking. Put unit through different cycles, not damper, not icemaker, pump unit into defrost and nothing unusual there. Unit would not make sounds they have heard while testing. Explained about sealed system sounds, gurgling, popping, can sound like ticking. Crackling type sounds can be heard as frost ice cracks on evap, especially during defrost. No abnormal sounds heard, suggest recording sound, but let know sounds are normal, they can be a bit chatty, especially in quiet homes"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Brockton, Massachusetts 02302
Aimee
Job Details:
05/21/2025
Cust stated other company came replaced parts and doing same thing .Cust is upset.Found shuts off after 15 mins and cant start. Tripping over load and leaving the heat on .; rqstng P&A on 1 279827 (Mtr) and 1 WPW10185981 (Timer)
We serviced a
FRIGIDAIRE REFRIGERATOR FDB
Model GRFS2853AF4
Near Bridgewater, Massachusetts 02324
Aimee
Job Details:
05/21/2025
Installed new icemaker fridge with new fan and ice maker in In freezer and turned both back on Advised customer to to replace filter and give 24 to 48 hours
We serviced a
GE DRYER
Model GTD72EBSNOWS
Near Suffield, Connecticut 06093
Mike K.
Job Details:
05/21/2025
"Cs not at home, he had someone meet me to let me in. Scraping loudly when spinning, found piece of metal in upper bearing, glides are mostly worn and bearing worn and n places as well. Old dryer still has other noises, but pulley spinning fine and belt decent. Upper bearing is Main issue with rest being operational. Rear bearing causing some noise. Quoted for rear and upper bearing, accepted. replaced, unit running smoother."
We serviced a
WHIRLPOOL WASHER TL
Model WTW4957PW0
Near Watertown, Connecticut 06795
Andre
Job Details:
05/21/2025
"Ck unit upon and ran unit and ran diagnostic also calibrate unit, add clothes to unit to ran quick wash and right before unit goes into wash cycle after filling control power off and drain pump came on and consistently running order control for repair and inform customer office will contact once parts comes in; ordrng 1 W11608056 (Control)"
We serviced a
AMANA WASHER TL
Model NTW4519JW2
Near Grafton, Massachusetts 01519
Glenn
Job Details:
05/21/2025
F3E1 Pressure Sensor Error or Drain Pump Running ContinuouslyS Code: S153EBEective Dates: 2/12/2025 - 12/31/2025Drain pump will not stop running checked pressure switch hose and port they are clear order part control per Mike we have to wait for the part to come in prior to rescheduling; ordrng 1 W11607637 (Control)
We serviced a
MAYTAG WASHER TL
Model MVW4505MW2
Near Bristol, Connecticut 06010
Mike K.
Job Details:
05/20/2025
"Unit is under 1yr wp warranty per service bench. Complaint of spinning and not doing full cycle.Unit is going directly into rinse and spin cycle when doing a quick wash. Unplugged/ plugged in and doing same in normal wash.No error in history, completed diagnostic cycle fine. After completing diagnostic cycle, now other cycles working properly. Tested in normal and quick wash, went through sensing and into agitate fine. Ran drain and spin fine. Cs to monitor. If continues issues order control and ui.Does not speak/read English well. Went over operation and unbalanced loads, showed how to use, but not sure I was really understood."
We serviced a
WHIRLPOOL WASHER TL
Model WTW5100HC3
Near Springfield, Massachusetts 01108
Chris B.
Job Details:
05/20/2025
"Complaint that the washer is not draining. Found error codes F9E1, F2E1. Found bad harness and lid not closing properly. Will order all parts for a return visit.; ordrng 1 W11591637 (Main Wire Harness) and 1 W11413336 (Lid) and 1 W11551376 (Hinge Right) and 1 W11551369 (Hinge Left)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB1
Near Springfield, Massachusetts 01108
Chris B.
Job Details:
05/20/2025
Complaint that the dishwasher is not heating nor drying the dishes. Found no voltage reading the heating element. Will order Control for approval.; rqstng P&A on 1 W11660283 (Control Board)
We serviced a
MAYTAG WASHER TL
Model MVWC565FW1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
05/20/2025
"Installed Gearcase bolt cam agitator hub belt, ran diagnostics test and cycled thru, tested fine."
We serviced a
FRIGIDAIRE REFRIGERATOR BI
Model FGHF2366PFBA
Near Windsor, Connecticut 06095
Gary V.
Job Details:
05/20/2025
"Installed new ui panel and main acu, cycled back on and all functions are running, please allow 24-48 hours for temps to regulate."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
05/20/2025
"Installed rollers clips washarm and glide, cycled and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF736SDAM11
Near Hartford, Connecticut 06112
Gary V.
Job Details:
05/20/2025
Installed new freezer door gasket and tested fine.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS321SDHZ05
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
05/20/2025
Replaced IM and ran unit. All working normal. Mentioned to the customer to keep an eye on the ice cubes.
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
05/20/2025
Complaint that the oven would not heating nor up. Found 120v to the igniter. Found bad igniter. Will order part for approval. Customer can be reached @ Cell 413-885-1758.; rqstng P&A on 1 DG94-01441A (Igniter Bake)
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KBLC36FMS00
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
05/20/2025
Complaint that the freezer gasket is broken and is creating heavy frost issues on the freezer side. Quoted for parts and labor. Will order part for a return visit. Paid in full.; ordrng 1 2302710 (Freezer Gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Springfield, Massachusetts 01109
Chris B.
Job Details:
05/20/2025
Complaint that the dishwasher is leaking water from the bottom edge and touch panel is not responding on some keys. Found bad touch and and gasket. Will order parts for a return visit. Call tenant Bibi 413-363-5199 upon return. ; ordrng 1 W11612307 (Touch Panel) and 1 W11725437 (Gasket)
We serviced a
SAMSUNG WASHER FL
Model WF45T6000AW/A5
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
05/20/2025
Complaint that the washer is not starting any cycle. Found bad drain pump. Quote for parts and labor. Customer will think about fixing the unit. Collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Grafton, Massachusetts 01536
Glenn
Job Details:
05/20/2025
Found blower stripped and open element will have to break blower wheel off. Order parts ; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower) and 1 WP3387747 (Element)
We serviced a
SAMSUNG RANGE
Model NE63T8111SSAA
Near Spencer, Massachusetts 01562
Glenn
Job Details:
05/20/2025
Burner was stuck on high would not go onto low setting and now the element is shorted. Open order parts. The switch has not arrived at this time. ; rqstng P&A on 1 Dg47-00063a (RF element)
We serviced a
GE DISHWASHER
Model GDT645SYN4FS
Near Walpole, Massachusetts 02081
Aimee
Job Details:
05/20/2025
Installed new pressure sensor complete
We serviced a
MAYTAG WASHER TL
Model WTW5057LW0
Near Medway, Massachusetts 02053
Aimee
Job Details:
05/20/2025
"Found the belt and bolt off, reinstalled and re loc tight the bolt . Took photo where hits ground.Advised Cust th lighten up loads"
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRMF706ESS01
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
05/20/2025
Installed new ice box fan and last time fan in the second evap with separator that was pred
We serviced a
MAYTAG REFRIGERATOR
Model MRFF4236RZ01
Near North Providence, Rhode Island 02911
Aimee
Job Details:
05/20/2025
Installed new fan and control . Fan freezer no running complete
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF736SDAM13
Near Charlotte, North Carolina 28214
Caleb
Job Details:
05/20/2025
Replaced defective harness with fan motor. Unit checks fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ3
Near Mint Hill, North Carolina 28227
Caleb
Job Details:
05/20/2025
Ui is defective. Cover coming off panel but ui display is defective. Unit needs new ui and control.; ordrng 1 W11632709 (Ui) and 1 W11672041 (Control)
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS05
Near Matthews, North Carolina 28104
Caleb
Job Details:
05/20/2025
I ordered 2 door switches and was only sent with one. Replaced door switch on upper oven the one they use the most. Unit needs lower door switch as well. Was able to force lower switch to engage so they can use the upper oven. Office to call when part arrives.; used 1 W10883049 (Door switch) from stock
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Charlotte, North Carolina 28209
Clinton
Job Details:
05/20/2025
7741603967 called tech-line documented issues with me advised to order these parts for repair. Will need 2x time for job office will need to call customer once parts arrive; ordrng 1 W11247640 (Vlave assembly) and 1 W11404239 (Ui) and 1 W11233369 (Fill tube)
We serviced a
MAYTAG WASHER TL
Model MVWP575GW1
Near Worcester, Massachusetts 01606
Glenn
Job Details:
05/20/2025
Replaced actuator ran calibration tested all ok
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRFF5333PW02
Near Worcester, Massachusetts 01606
Glenn
Job Details:
05/20/2025
Installed freezer door gasket and rail tested all ok if frost reoccurs it may need a freezer outer door
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF767SDHZ04
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
05/20/2025
"On arrival, entered diagnostics. In test 57, found E5 ice maker error. An test 57, ice maker cycled, harvested and returned to home position correctly. Ran valve test 45, valve activated and filled properly. Ran test 36, confirmed ice box fan operating normally. Called tech line spoke to David SR# 7741603983. Tested freezer temp, found freezer running at 8 degrees. Current freezer temp setting is at zero. Checked and ensured no frost buildup on evaporator and evaporator fan operating properly. Checked all door gaskets, all sealing properly with no issues. Tested thermistor in diagnostics, all test good. David said to drop freezer temperature and allow a few days to see if ice production starts. Dropped freezer temperature to -3. He said if still no ice production then possibly looking at sealed system issue. Turned breaker off to refrigerator to clear error code. Entered diagnostics and confirmed errors was cleared. Advised customer to allow 72 hours to see if ice maker begins working properly."
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS325FDAM04
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
05/20/2025
Checked and found valve not opening properly. Both FC and RC LED modules only partially working and filter housing broken. Ordering all needed parts. Checked part availability and scheduled return for 5/30 AM ; ordrng 1 WPW10179146 (Valve) and 1 WPW10515057 (LED module) and 1 WPW10515058 (LED module) and 1 W10862461 (Filter housing)
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Newington, Connecticut 06111
Gary V.
Job Details:
05/20/2025
Inspected and ran unit thru multiple cycles and did not detect any noises or abnormalities at this time. All functions test fine.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GLRT86TEK2
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
05/20/2025
Found not going into defrost no power through defrost timer and no continuity in heater .Cust didnt want me to steam .Land lord will advise on repair.Explained have 1 week for estimate
We serviced a
WHIRLPOOL WASHER TL
Model WTW4957PW0
Near Plymouth, Connecticut 06786
Mike K.
Job Details:
05/20/2025
"Unit is under 1yr wp warranty per service bench. complaint of not filling with enough water. No errors in history. Recalibrated. Ran diagnostic cycle and completed fine. Ran normal cycle and heavy with deep water, water levels consistent with model parameters."
We serviced a
BOSCH DISHWASHER
Model Shpm78z55n/01
Near Plainville, Connecticut 06062
Mike K.
Job Details:
05/20/2025
"Unit partially apart on arrival, water error after cycle, cs did find water in bottom tray, reassembled and ran unit, no active leaks found, overflow foam has deteriorated a bit, but usable, found to have a lot of soap on float, which would point to possibly too much soap in unit and a suds overflow issue. Cleared and ran cycle, went through fill and into wash, cancelled and drains fine. Charged for labor of cleaning out overflow and reassembling unit."
We serviced a
AMANA DRYER
Model NED4600YQ1
Near New Britain, Connecticut 06053
Mike K.
Job Details:
05/20/2025
"Unit not drying. Found open thermostat. Replaced thermostat and cut off. Ran on timed dry and unit cycling heating properly, decent airflow.; used 1 279816 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR TM
Model WRT311FZDB02
Near Hartford, Connecticut 06106
Mike K.
Job Details:
05/20/2025
"Complaint of not cooling after compressor/dryer replaced last Monday. 27 in freezer. Evap / condenser fan running and frost only on first turning of evap. Blasted out system with nitrogen and then charged with 250 psi nitrogen. Bubble checked all joints and no leak found, cannot hear any leaks and pressure holding. Had unit go into vacuum and charged with 50oz r600a. Return line is hot and frost pattern forming. Will reorder compressor and add evaporator. 2x time job.Office to contact cs when parts come in to schedule return ; ordrng 1 W11578004 (Evaporator) and 1 W11504450 (Evap coupler) and 1 W11506619 (Evap coupler) and 1 W11580057 (compressor) and 1 W11506635 (Processing tube) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER TL
Model WTW6157PW0
Near Hartford, Connecticut 06114
Mike K.
Job Details:
05/20/2025
"Unit is under 1yr wp warranty per service bench, just purchased.Complaints not of not getting water. Ran diagnostics and unit filled fine. Did not go into spin. Found rotor screw was out and gear case assy had leaked oil. Ordering gear case assy, clutch and slider and Washplate.Office to contact cs when parts come in to schedule return.; ordrng 1 W11510461 (Washplate) and 1 W10752187 (Washplate screw) and 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"
We serviced a
MAYTAG DRYER
Model MED8630HC2
Near Tega Cay, South Carolina 29708
Mitch H.
Job Details:
05/20/2025
"Inspected panel, no damage or issues. Removed and replaced dryer front. Reassembled, tested, dryer operating properly and panel is good."
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRMF536RPS00
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
05/20/2025
"Checked and confirmed left side refrigerator door switch bad. Attempted to remove switch. Could not get tool under switch. Appears to have glue residue on liner and around switch. Likely to damage liner trying to get switch out. Called tech line spoke to George SR# 7741607313 he advised to attempt to remove switch said it may come out in pieces and if liner gets damaged or switch wires are foamed in to call back. Attempted to remove switch, front plate of switch broke off but switch will not move or come out. Called back to tech line spoke to Lakie same SR. Sent him the pictures. He deemed it non-repairable and is sending it for review and replacement. Talked to customer and advised her of what will happen. Gave her the SR#."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX735SDHZ00
Near Denver, North Carolina 28037
Ryan S.
Job Details:
05/20/2025
Installed new led kit. Verified proper operation.
We serviced a
JENN-AIR WALL OVEN
Model JJW3430LL00
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
05/20/2025
"Customer complained broil element not working, not heating fast enough not getting up to heat found bad spot on Royal helmet replaced broil element ran component activation found only 4 V going to new element found only 110 V going to bake element. Also found resistance really low on bake element ordering control board and bake element found high limit. Thermostat was reading through and good informed. Customer Office will call when parts come in.; ordrng 1 W11545804 (Bake element) and 1 W11448961 (Control board)"
We serviced a
WHIRLPOOL WASHER TL
Model WTW500CMW0
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
05/20/2025
Customer complaining unit getting off balance during spin was running through several checks and found that slider was failing causing agitator to spend high rate of speed during spin cycle. Replace slider from truck stock. Ran drain spin with three wet towels verified proper operation.; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF555SDFZ18
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
05/20/2025
customer complained water leaking from icemaker found water valve is dripping out. Caiphus Ing ice buildup in icemaker and icemaker bin could not remove icemaker bin remove filter tube and felt huge chunk of ice ordering fill tube and water valve. Informed customer to unplug unit 24 hours before arrival to put towels down for water drip edge and scheduled return time with customer ordering valve fill tube keeping icemaker for return calll. ; ordrng 1 W11548535 (Valve) and 1 W11415785 (Fill tube line)
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS325SDHW08
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
05/20/2025
"Customer complaint icemaker, not dumping ice. Customer is explaining ice is not harvesting and icemaker. Will not start in test cycle. Placed to icemaker from truck stock and test cycle, icemaker harvest, and field verified proper operation.; used 1 W11700250 (ICEMAKER) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR FDB
Model FPBC2277RF5
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
05/20/2025
"Complaint leaking from ice bin in fresh food zone leaking into freezer lost a screw driver down return vent customer stated going to freezer on left side freezer keeps having frost and icicles hanging from ceiling due to water leaking from fresh food zone. Will need to replace evaporator whole Per service pointer fan motor and silicone everything back together, ensure proper seal and Fitbit. Will also need to remove freezer evaporator cover to retrieve screwdriver as well. Tested operations unit is cooling properly as of right now and both zones freezer evaporator looks fine. Unit is a single evaporator unit with direct cool icemaker evaporation ; ordrng 1 5304493604 (Evap fan) and 1 5303918784 (Housing kit) and 1 5303918810 (Defrost sensor) and 1 Dd81-04511a (SILICONE, FOOD GRADE)"
We serviced a
WHIRLPOOL WASHER FL
Model WFW560CHW4
Near Charlotte, North Carolina 28203
Clinton
Job Details:
05/20/2025
Installed new ui tested unit light are all operational after repair. No other issues or errors
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Charlotte, North Carolina 28207
Clinton
Job Details:
05/20/2025
Installed new control boarded tested unit it no faults or errors in unit. Ran diagnostic cycle no issues.
We serviced a
MAYTAG WASHER TL
Model MVWC565FW2
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
05/20/2025
"Complete washing machine bouncing all over the place making a lot of squealing noises leaking oil all over floor. I found error only one F2e3 replaced gear case agitator had to break and replaced to replace cam actuator belt cleaned all oil for motor and underneath also had to replace hubs was stripped and suspension rods everything appears to be working properly now. after performing control board calibration process. ; used 1 W11239857 (Belt), 1 W10721967 (Cam), 1 W10528947 (Hub), 1 W10913953 (ACTUATOR), and 1 W11130362 (SUSPENSION) from stock"
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Fort Mill, South Carolina 29715
Clinton
Job Details:
05/20/2025
Cam gear under unit nut backed out causing the noise and not properly agitating or spinning replaced with truck stock parts unit no longer making any noise and all bolts are tight had to replaced belt as it was loose ; used 1 W10721967 (CAM KIT) from stock