Service History 190

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near York, South Carolina 29745

Mitch H.

Job Details: 04/01/2025

"Confirmed control issue. Not responding to inputs. Disassembled, removed and replaced control. Reassembled, tested, operating properly."

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS05

Near Charlotte, North Carolina 28217

Clinton

Job Details: 04/01/2025

Checked burner for leaks and safety valve. Customer on arrival said he called for gas smell but had realized the valve was turned on slightly on arrival found no issues on arrival. P Custer started he believed there was no issues. And he turned the gas on to the unit him self can not contact tech line or safety as the lines are down

We serviced a

WHIRLPOOL DRYER

Model GGW9250PL0

Near Franklin, Massachusetts 02038

Aimee

Job Details: 04/01/2025

"Found the dryer caught fire with all the lint that built up bottom dryer Never tripped the high limit, fire was on side of gas valve.Advised Cust to call vent wizard has white old plastic vent .Harness is brittle started,dryer the flame was huge Cust buying"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4950HW3

Near Charlotte, North Carolina 28208

Clinton

Job Details: 04/01/2025

Replaced control unit it is now operational longer stuck in drain unit ran diagnostics no issues no faults no errors

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ13

Near Charlotte, North Carolina 28206

Clinton

Job Details: 04/01/2025

Door gasket was not sealing properly before on arrival gasket seal ice removed. Adjusted legs to door leveling concerns no issues after repair

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT311FZDM02

Near Charlotte, North Carolina 28208

Clinton

Job Details: 04/01/2025

"Used lok ring kit to install new compressor pulled vaccum for 20 minutes then charged to 47 grams of r600 unit building frost pattern ; used 1 W115506635 (0.0), 1 W11504431 (COUPLER 7/5 NR MS 00), and 1 W11504415 (COUPLER 8.5/8 NR MS 00) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Charlotte, North Carolina 28278

Clinton

Job Details: 04/01/2025

Unit has failed heater and sump pump quoted customer for parts and labor decide to buy a new one

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRSC503ESS00

Near Charlotte, North Carolina 28226

Jonathan J.

Job Details: 04/01/2025

"Complaint when ice button is pressed on freezer door water dispenses instead eventually ice may start to dispense at the same time as water. I found wiring harness is shorting across the bottom of door, wiring harness broken on freezer door. Also found damage to control has occurred due to harness issue. Also unit not cooling properly as fresh food section is frozen over completely into a giant block of ice customer stated they defrosted with a hairdryer successfully. But snow ice is starting to come back on evaporator. Also lighting and freezer section has ceased to function properly. Unit will need door assembly. Unit will need control and lights. Unit will also need evaporator cover and defrost sensor for fresh food section to fix as well as main control.both sections are cooling and compressor working properly. Ice maker is intermittently properly as well. Ice bucket is full.; ordrng 1 WPW10743957 (Control) and 1 W11098695 (Fan mtr ass) and 1 W10316760 (THERMISTOR) and 1 W11226500 (Led module) and 1 W10876365 (Light) and 1 LW10728959 (Door SS)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LC1

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 04/01/2025

"Installed new outer tub and ran machine threw a wash and calibration cycle, unit is now washing and all operations are now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHZ19

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 04/01/2025

"Customer complained icemaker was working, but dispenser was not customer found dispenser was clogged with ice. They had cleared out the clog and unit had been working since were in icemaker test and dispenser test. Verified proper operation inform customer sometimes dispenser will get ice dropping from dispenser and it will sit on top of separator informed customer to just check to make sure that does not happen to prevent clocks verified proper operation"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 04/01/2025

Returned to install parts ordered. Installed new door sent to customer. Ran water dispenser and verified proper operation .

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS321SDHZ11

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 04/01/2025

"Returned to install control and UI . Put unit in service mode, heater working. Defrosted unit and reassembled. Verified proper operation. Called techline sr# 7741259085 techline said to make sure bimetal was in correct position, and to zip tie it. Verified proper operation."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 04/01/2025

Installed new control board . Ran quick wash. Unit filled and started wash. Cancel/drained unit. Verified proper operation.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Charlotte, North Carolina 28277

Caleb

Job Details: 04/01/2025

"After replacing control ordered by previous tech, tried to blow air through pressure hose and was unable to push air through. On further inspection I found that the pressure hose was kinked, took pic, corrected and ran automatic tests cycle. Unit now tests fine, if call back order 1 pressure hose."

We serviced a

AMANA WASHER TL

Model NTW4516FW

Near Charlotte, North Carolina 28277

Caleb

Job Details: 04/01/2025

Choice warranty group. Wrong model and serial numbers submitted again. Spoke with Paula.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Charlotte, North Carolina 28277

Caleb

Job Details: 04/01/2025

Found evidence of oversuds in drip pan. Advised customer to run a cleaning cycle. Cleared water out of pan and ran diagnostics cycle. Unit checks fine.

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT311FZDM02

Near Charlotte, North Carolina 28208

Caleb

Job Details: 04/01/2025

I assisted

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near York, South Carolina 29745

Mitch H.

Job Details: 04/01/2025

"Tested and confirmed issue. Ran diagnostics, found F4E3 error. Needs sump assembly. Used t/s part yesterday, not yet replaced. Checked part availability and scheduled return for 4/7 AM ; ordrng 1 W11613479 (Sump assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near York, South Carolina 29745

Mitch H.

Job Details: 04/01/2025

"Entered diagnostics. Found F7E3 and F7E9 error codes. Ran DLMS calibration, completed correctly. Ran diagnostics test cycle, operated properly till the end then did not shift back from spin to agitate. Made a chattering noise. Checked slider, good, no issues. Called tech line spoke to Jonathan SR# 7741259067. Tested voltage at board to clutch. Found voltage dropped when going from agitate to spin. Ordering control. Checked part availability and scheduled return for 4/7 AM ; ordrng 1 W11419051 (Control)"

We serviced a

MAYTAG DISHWASHER

Model MDPS6124RZ0

Near Clover, South Carolina 29710

Mitch H.

Job Details: 04/01/2025

"Confirmed purchase date and took picture of receipt. Updated information on ticket. Still in first year warranty. Checked and tested dishwasher. Found all components operating properly. Checked and found drain line clogged. Cleared line, tested, operating and draining properly."

We serviced a

WHIRLPOOL WASHER TL

Model WTW5000DW1

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 04/01/2025

"Checked and found wash plate bolt loose causing plate not to turn. Ran diagnostics, found shifter error. Removed and replaced shifter, ran control calibration, completed properly. Ran automatic test cycle, all components checked good.; used 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Clover, South Carolina 29710

Mitch H.

Job Details: 04/01/2025

"Removed oven door. Disassembled, removed and replaced hinges. Reassembled and reinstalled door. Tested, door operating properly."

We serviced a

WHIRLPOOL WASHER TL

Model Wtw5010lw0

Near Denver, North Carolina 28037

Ryan S.

Job Details: 04/01/2025

"Customer complained unit wont start. Found pressure system error. Found harness to drain pump defective.,replaced harness. Drain pump now working. Ran quick wash. Unit filled and started washing, verified proper operation. ; used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

SAMSUNG WASHER TL

Model WA50R5200AW-US

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 04/01/2025

Customer complained unit stays off balance . Found suspension worn out. Basket shaking when pressing down. Needs new suspension rods. Quoted . Customer denied repair. Collected trip fee.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Charlotte, North Carolina 28269

Johnny

Job Details: 04/01/2025

"Broken bake element, installed new one, tested unit. Working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 04/01/2025

"Customer complained ui stopped working, came back on, now unit just fills and drains. Ran service diagnostics, no error codes present. Control cut off while using it, opened unit up and found harness melted to inner door. Found hi limit not blown. Also found control panel cracked. Found proper voltage to unit . Ordering control(already pre Id) , harness, and ui panel, and sump. Tried calling tech line but line down. Will call to document on return call. Informed customer office will call when parts come in. ; ordrng 1 W11612307 (Ui panel) and 1 W11613479 (Sump) and 1 W11697034 (Harness)"

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near Worcester, Massachusetts 01604

Glenn

Job Details: 04/01/2025

"Complaint washer doesnt always start. Tested washer all tested OK but sometimes when you hold start, the washer doesnt start and the start light blinks other times it responds immediately. Order part. ; rqstng P&A on 1 W11115285 (Control panel)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 04/01/2025

Found broken dryer belt motor pulley is OK. Idler pulley is OK. Replace dryer belt tested all O; used 1 341241 (BELT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMZ1

Near Cumberland, Rhode Island 02864

Lee

Job Details: 04/01/2025

"Customer states they had the unit serviced awhile ago and after wash motor was replaced unit does not seem to heat properly.Entered diagnostics, cleared all error messages, ran diagnostics cycle, found proper operation, heater does heat up. Explained to customer my findings."

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Lincoln, Rhode Island 02865

Lee

Job Details: 04/01/2025

"Customer states cooktop first showed a small crack a couple months ago and it has since gotten worse and called us for serviceFollowed the guide lines in service pointer 8178702, contacted techline for second opinion , cracks appear to be tensions cracks, explained my findings to customer, customer plans to contact whirlpool.Techline 7741259305"

We serviced a

WHIRLPOOL RANGE

Model WFG505MOBS3

Near Charlotte, North Carolina 28262

Johnny

Job Details: 04/01/2025

"Over ignitor not pulling enough amps to light up, back left burner only spark when other valves are turned. Ordering necessary parts for successful repair; ordrng 1 W11098799 (Bottom oven) and 1 W11176454 (Ignitor) and 1 W10836473 (Switch harness) and 1 W10814916 (Valve for back left burner) and 1 W11565127 (Spark module)"

We serviced a

MAYTAG WASHER TL

Model MHWE500VW10

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 04/01/2025

"Customer complained of leak, found seal /hose leaking (drip leak) from dispenser inner shell. Ordering seal/hose. Informed customer office will call to schedule return call. ; ordrng 1 WP8181747 (Seal) and 1 WPW10005300 (Hose)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Holyoke, Massachusetts 01040

Jorden

Job Details: 04/01/2025

"Arrived and found unit still drains normally but customer showed me a video of the error code occurring. Verified a proper drain loop and no major blockage. Contacted tech support and they agreed its an electrical problem, ordering ACU and flow meter for repair. SR #7741257246; ordrng 1 W11660283 (ACU) and 1 W11535094 (Flow meter)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Springfield, Massachusetts 01109

Chris B.

Job Details: 04/01/2025

"Complaint that the washer is not cycling properly. Found error codes F1E1, F3E1 and F8E1. Found bad control board. Unit keep draining nonstop. Will order control for a return visit.; ordrng 1 W11608056 (Control Board)"

We serviced a

WHIRLPOOL RANGE

Model mer6870aac

Near Simsbury, Connecticut 06070

Mike K.

Job Details: 04/01/2025

"Unit has been giving f1 error usually while preheating, run away heating. Oven sensor check fine at room temp at 1065/1075. Unit will not go into diagnostic/engineering model . Preheated both ovens to 350 with no error, both cycled on/off and relays not starting cling in testing, after preheated proves m assured good at 1650/1630. With sensors testing good would have to assume the intermittent sticking relay on control (also wouldnt go into engineering mode) control is nla, confirmed with office. Collected for service call only"

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 04/01/2025

Complaint unit will not drain. Found evidence of cockroaches on main control control board does not fit house as theres no evidence anywhere in the house of bugs. Customer stated they bought this from a secondhand scratch and dent store very recently cannot service due to evidence of bugs

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRSC703HPS05

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 04/01/2025

"Two point customer stated just replaced water filter as the water pressure was really slow getting to dispenser and order light was on display. I found issue was not due to a filter issue issue was due to waterline becoming pinched again. Stated to customer that we will cover diagnosis this trip, but if we come back out for a pinched waterline again, we cannot cover under warranty And must charge customer."

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 04/01/2025

"Complete washing machine will not agitate or spin out. Found Capacitance was open washing machine was given error, codes F7E7, F7E6, replace capacitor. Ran diagnostics and everything working properly. New capacitor tested at 49.7 ?F.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 04/01/2025

Complaint oven igniter will not ignite fuel. Clicks snow of gas occurs. Had gas company come out and turned gas off to appliance. I found spark igniter was warped replaced igniter tested operations. Unit is igniting fuel properly now no additional issues found except lots of metallic cookware underneath in warmer drawer Drawer is not for storage of cookware on this specific model.

We serviced a

WHIRLPOOL WASHER TL

Model WTW5000DW2

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 04/01/2025

"Replaced all previously ordered parts, tested operations no leakage occurring no further issues found performed a quick wash cycle before departure after performing a control board calibration procedure."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Pawtucket, Rhode Island 02861

Lee

Job Details: 04/01/2025

"Both outer and inner baskets damaged, see quickpics, need to reorder.; ordrng 1 W11513243 (Spin basket) and 1 W11219115 (Outer basket), dspstn on spec-tagged invntry: 1 W11239857 BELT"

We serviced a

MAYTAG RANGE

Model MFES6030RZ0

Near Watertown, Connecticut 06779

Andre

Job Details: 04/01/2025

Ck unit upon arrival and remove and install right side EndPost on range and check and test all burners

We serviced a

MAYTAG WASHER FL

Model MHW5630HW3

Near Waterbury, Connecticut 06708

Andre

Job Details: 04/01/2025

Remove unit and install all parts with JR and install all parts and test operation and unit is now operating to manufacturers specs

We serviced a

SAMSUNG DRYER

Model DV48J7700GWA2

Near Wolcott, Connecticut 06716

Andre

Job Details: 04/01/2025

Ck unit upon arrival and found unit making noise disassembled unit and found front roller damage quite customer for roller replacement and charge rollers and test operation; used 1 Dc97-16782A (Drum support) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HS1

Near Simsbury, Connecticut 06070

Mike K.

Job Details: 04/01/2025

"Service call covered by authorization W1DQWV0WL1. Complaint of plastic burning smell, says it is when running oven. Elements look fine. Removed back cover and all wiring/control looks good, no damage. Turned on oven set for 350 and turned on all burners. Underside of oven all good. Opened cooktop and all burners/ wiring good. Let unit run for 30 minutes. No abnormal smells smoke or damage found. Called and documented with safety.Cs did say they do nd it when cooking at 400 so raised temp and let cook at 400, no issues found."

We serviced a

MAYTAG WASHER TL

Model MVWC565FW2

Near Holyoke, Massachusetts 01040

Jorden

Job Details: 04/01/2025

"Arrived and installed basket, tested fine."

We serviced a

WHIRLPOOL WASHER FL

Model CHW9160GW1

Near Simsbury, Connecticut 06070

Mike K.

Job Details: 04/01/2025

"Unit is showing d36 error (not in the tech sheet) went into diagnostics and it reset, washed normal load, unit lost power mid cycle. Maintenance cycle breaker and attempted again and after several minutes tripped again, connected to separate outlet and unit went through cycle completely, all functions working and no errors.Maintenance said the trap has blue liquid/soap in it, but otherwise clear.. fill, agitate, drain, spin all functioned properly once reset and on different outlet. Said it had not tripped breaker before.Excessive soap may have confused pressure sensor into thinking unit did not drain, looks like d36 is for draining issues online. Was drained by fine in testingLeft message explaining findings and amount due (notes says she will call office to pay). Leaving as follow up required as needs payment; saved tckt"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Holyoke, Massachusetts 01040

Jorden

Job Details: 04/01/2025

"Arrived and found unit draining perpetually, canceled stuck cycle and found F3E1 (pressure switch error) stored in system, cleared code. Verified pressure hose attached and clear. Ordering ACU. ; ordrng 1 W11603810 (ACU)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF560SMHZ03

Near Ellington, Connecticut 06029

Chris B.

Job Details: 04/01/2025

Complaint that the refrigerator is not cooling properly. Found compressor noisy and very hot to the touch. Bad compressor and sealed system. Will order all parts for a return visit.; ordrng 1 W11740253 (Compressor Kit) and 2 W11506619 (Coupler)s and 1 W11578570 (Coupler) and 1 W11109499 (Drier Tube) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

SAMSUNG WASHER TL

Model WA50R5200AW-US

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 04/01/2025

Customer complained unit stays off balance . Found suspension worn out. Basket shaking when pressing down. Needs new suspension rods. Quoted . Customer denied repair. Collected trip fee.

We serviced a

KITCHENAID M/W OTR

Model KMHS120ESS0

Near Ellington, Connecticut 06029

Chris B.

Job Details: 04/01/2025

Complaint that the microwave is not working properly. Found it keeps flashing as if no power or loose connection. Door switches are working fine. Fuse is good. Wont heat and lights wont turn on. No broken wires. Found bad control board and not responding as it should. !!Part No Longer Available!!; rqstng P&A on 1 w10678766 PartNoLongerAvailable (Control Board Part No Longer Available)

We serviced a

SAMSUNG DISHWASHER

Model DW80BB707012AA

Near East Providence, Rhode Island 02916

Lee

Job Details: 04/01/2025

"Customer states unit trips GFCI Confirmed issue, removed wires off of control, only the emi filter was attached, still tripped GFCI, unplugged emi filter and did not trip, need to replace.; rqstng P&A on 1 DD29-00008A (Emi filter), states that autho needed"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW1

Near Johnston, Rhode Island 02919

Lee

Job Details: 04/01/2025

"Customer states unit will not startConfirmed issue, inspected harness found no breaks, passed continuity test, need to replace control.; ordrng 1 W11742939 (Control)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Medway, Massachusetts 02053

Glenn

Job Details: 04/01/2025

Tech was assigned as a helper;

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Charlotte, North Carolina 28213

Johnny

Job Details: 04/01/2025

Installed parts. Tested unit. Cx verified unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ19

Near Charlotte, North Carolina 28213

Johnny

Job Details: 04/01/2025

"Block of ice frozen in ice chute, remove block of ice, tested unit. Cx verified unit dispensing crushed and cubed ice, unit working as designed."

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Concord, North Carolina 28025

Johnny

Job Details: 04/01/2025

"Installed part, ran calibration cycle, ran service cycle, unit working as designed."

We serviced a

MAYTAG WASHER TL

Model MVWC565FW2

Near Plymouth, Connecticut 06786

Andre

Job Details: 04/01/2025

Ck unit upon arrival customer stated unit not spinning out water out of clothes. Ran all option and diagnostic on unit and all components running and operating to manufacturers specs. Customer did state that unit did had a lot of towels during the time of issue. Customer will monitor load size

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Bristol, Connecticut 06010

Andre

Job Details: 04/01/2025

"Ck unit upon arrival and found unit has broken harness install harness from truck stock with clip to secure harness. Calibrate grate and ran quick wash cycle unit now operating to manufacturers specs ; used 1 W11643701 (Harness), and 1 W11755726 (Clip) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS2

Near Enfield, Connecticut 06082

Chris B.

Job Details: 04/01/2025

Complaint customer found some parts in the filter. Found bad rollers on the lower rack. Will order parts for a return visit.; ordrng 4 WPW10195417 (Rollers)s

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ07

Near Bristol, Connecticut 06010

Andre

Job Details: 04/01/2025

"Ck unit upon arrival and customer had just plug unit in before I arrival, check and found compressing running and creating heat from discharge tube. Remove freezer door and basket and found unit started to create frost pattern. Inform customer because unit has been unplug and now after being plug in and now creating a frost pattern, there is now best way of properly diagnosing this unit inform customer to to leave unit plug in and monitor"

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC54EC0HS04

Near Grafton, Massachusetts 01519

Glenn

Job Details: 04/01/2025

User interface not staying on per tech support @ P1 on display board for 12V Y to O on p1. I did not have proper voltage random Voltage at P1 SR7741262716 ; ordrng 1 W11325603 (Manager board)

We serviced a

MAYTAG REFRIGERATOR SXS

Model MSC21C6MFZ00

Near Bristol, Connecticut 06010

Andre

Job Details: 04/01/2025

Ck unit upon arrival and found broken harness at bottom of fridge door hinge. Inform customer door would need to be replace. Inform customer once door arrive at her home He/She would need to open the box and inspect for any damage and if there is no damage customer can proceed to contact office to scheduled for repair. Will need 2man on return visit ; ordrng 1 LW10839911 (Freezer door)

We serviced a

GE DISHWASHER

Model GDF520PGD0BB

Near Enfield, Connecticut 06082

Chris B.

Job Details: 04/01/2025

Complaint that the dishwasher is leaking from the bottom front. Found bad gaskets. Quoted for parts and labor. ; ordrng 1 WD08X23476 (Gasket) and 1 WD08X21894 (Gasket Door)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 04/01/2025

"But stopped agitating, this is third time, two times previous the cam had melted, no rough spots on gear case assembly, not really being against anything, first call cam had come loose and scraped against shield, when turning agitation but hand the movement is rough. Looks to be internal issue with gear case assy. Quoted for gear case, Washplate/screw, actuator, belt and additional labor. Denied , no further charge."

We serviced a

AMANA REFRIGERATOR TO

Model TR22s4w

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 04/01/2025

"Unit not cooling just clicking, attempted with another start relay and same. Quoted for compressor/labor. Denied. Collected for service call only"

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Enfield, Connecticut 06082

Chris B.

Job Details: 04/01/2025

Replace Actuator and Lid Lock. Ran diagnostic and a quick cycle and all running normal with towels and unit running through as it should.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW3

Near Longmeadow, Massachusetts 01106

Jorden

Job Details: 03/31/2025

"Arrived and found error codes F8E1 (no fill/long fill), F3E1 (pressure switch fault) and F1E1 (main control fault) stored in system, cleared codes. Ran automatic test cycle and verified unit having issues with recognizing the contents of the tub via pressure. Blew through pressure tube and still no change. Unit needs new ACU.; ordrng 1 W11608056 (ACU)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LW0

Near East Longmeadow, Massachusetts 01028

Jorden

Job Details: 03/31/2025

"Arrived and installed parts ordered, tests fine."

We serviced a

FRIGIDAIRE WALL OVEN SINGLE

Model FPMO209RFA

Near Springfield, Massachusetts 01118

Jorden

Job Details: 03/31/2025

"Arrived and found unit is the microwave above the oven. Removed trim and replaced control board, tested fine."

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 03/31/2025

Installed new outer tub and drain pump ran machine threw a wash and a calibration cycle checking functions and unit is now working to specs

We serviced a

SAMSUNG WASHER FL

Model WF53BB8700AVUS. 01

Near Easton, Massachusetts 02356

Aimee

Job Details: 03/31/2025

Washer in a pet grooming salon.Has dryer stacked on top Power is goodNeeds to be un stacked They will unstack and scheduled for Tuesday morning ; schdld next appmnt for 4/1 TUE AM

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HV0

Near Charlotte, North Carolina 28210

Caleb

Job Details: 03/31/2025

Outer Black stainless panel separating from Retainer. Looks like adhesive strips are used to hold panel in place. Heat from using oven has caused the adhesive to fail and causing the panel to separate and warp. Not sure if adhesive strips are on new panel. ; ordrng 1 W11247684 (Black stainless panel) and 1 W11178521 (Name plate) and 1 9761357 (Retainer) and 1 WP9761344 (Door liner)

We serviced a

MAYTAG RANGE

Model MGR6600FZ6

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 03/31/2025

"Tested oven and found unit would not light it would continue to click and shut off, removed covers and found ignitor had pulled away from burner causing it to spark on the bottom no in middle. Fixed ignitor to proper location ran a bake cycle and units is now lighting every time, heated oven to 350 degrees and waited for unit to cycle on and temps are holding and operating to specs"

We serviced a

MAYTAG WASHER TL

Model MVWB865GW0

Near New Britain, Connecticut 06053

Andre

Job Details: 03/31/2025

Ck unit upon arrival and found F9E1 error code. I can hear pump Hum but no pumping drain water from tub. Check and remove drain pump From unit and found no obstruction install drain pump from truck stock unit operating to normal specs ; used 1 W10876600 (Pump drain) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Britain, Connecticut 06052

Andre

Job Details: 03/31/2025

Ck unit upon arrival and check voltage and found 120VAC On one leg and 36 Volt AC on one leg and 63VAC across L1&L2 inform customer should need a electrician

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ07

Near New Britain, Connecticut 06053

Andre

Job Details: 03/31/2025

Sr#7741249409Ck unit upon arrival and found unit not dispensing water. Remove hose from water valve and and close switch and found water coming from valve remove cover from top hinge and found no water. Dispenser hose is frozen not allowing water to dispenser. Tubing is frozen within cabinet contact TechLine and inform TechLine of situation per tech line raise freezer temperature and use steam to defrost line. Line was able to be defrosted after multiple attempts. Unit now operating to manufacturers specs

We serviced a

WHIRLPOOL WASHER TL

Model WTW8000DW2

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 03/31/2025

"Ran washer and found unit would come on and start a cycle but never sense then it would shut down, ran a diagnostics test and found unit would not engage to wash. Found slider broken causing no sensing replaced slider and ran unit, found unit would never fill checked water supply at valves and found water at valve but valve stuck closed on machine. replaced valve and unit is now washing and filling to specs ; used 1 W10734521 (SLIDER), and 1 W11220230 (VALVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Simsbury, Connecticut 06070

Mike K.

Job Details: 03/31/2025

Replaced damper assy. Explained about air flow and not blocking vent. Unit went into defrost while there so can verify defrost is working. Set temperature to 39 to help prevent freezing

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMW4

Near Pawtucket, Rhode Island 02860

Lee

Job Details: 03/31/2025

"Installed part ordered by previous tech, ran diagnostics cycle, tested okay."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRSC503ESS01

Near Avon, Connecticut 06001

Mike K.

Job Details: 03/31/2025

"Replaced freezer side light that was lighting but very low, freezer lights now all working. Replaced upper rf light and nothing, jumped light on left aide and now upper light is working but right side is not. Ordering the three side lights for the rf; ordrng 3 W10876365 (Led light)s"

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPA01

Near Charlotte, North Carolina 28211

Caleb

Job Details: 03/31/2025

"Recirculating pump shorted causing unit to shut down. Unit needs bout pumps and harness to recirculating pump. Reed switch. Left harness and transformer with customer.; ordrng 1 W11542867 (Recirculating pump) and 1 W11126268 (Pump harness) and 1 W11221357 (Reed switch) and 1 W11539855 (Pump), states that autho needed"

We serviced a

JENN-AIR REFRIGERATOR FDB

Model JBSS48E22L00

Near Concord, North Carolina 28025

Caleb

Job Details: 03/31/2025

Ice maker mold broken causing icemaker not to drop ice out of mold properly. And water flow from dispenser is extremely low. Unit needs new icemaker and valves. ; ordrng 1 W11246413 (Valve) and 1 WPW10279866 (Valve) and 1 W11735838 (Ice maker)

We serviced a

WHIRLPOOL WASHER TL

Model WTW5100HC3

Near Providence, Rhode Island 02908

Lee

Job Details: 03/31/2025

"Customer states cycle does not start confirmed issue found actuator arm has broke. Unit is stuck in spin, replaced off truck, tested okay ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ1

Near Providence, Rhode Island 02904

Lee

Job Details: 03/31/2025

"Customer states unit never filled with water, dry agitation Found error messages for pressure sensor, ran diagnostics found all functions are working okay at this time, followed steps in service pointer below, need to replace controlUnit is apart of service pointer w1176441 ; ordrng 1 W11712987 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT519SZDW02

Near Glocester, Rhode Island 02857

Lee

Job Details: 03/31/2025

"Installed Evap, charged with nitrogen found no leaks, charged unit, tested okay"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRB329DMBM05

Near North Providence, Rhode Island 02904

Lee

Job Details: 03/31/2025

"Found icemaker barely fills, causing ice to clump together, okay pressure, need to replace icemaker and valve.Thursday pm.; ordrng 1 W11692144 (Icemaker) and 1 W11519244 (Valve)"

We serviced a

MAYTAG WASHER TL

Model MVW7230HW1

Near Charlotte, North Carolina 28217

Clinton

Job Details: 03/31/2025

Replaced lid and control and ran diagnostics unit working properly after repair

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Charlotte, North Carolina 28217

Clinton

Job Details: 03/31/2025

Customer swapped burners from thermostat safety style burner to none original parts. 2nd the unit has f1e1 error and has roaches voiding warranty. Customer kept saying a lady to them to swap them I said you can then he said previous tech said so but I serviced them before I did not. Sr number 7741240452 unit is no longer

We serviced a

WHIRLPOOL DRYER

Model CGM2745FQ0

Near Providence, Rhode Island 02909

Lee

Job Details: 03/31/2025

"Customer states coin slide does not operate Confirmed issues, found coin slide and timer both need replacement, ordering birh; ordrng 1 W11126319 (coin chute) and 1 W11596043 (Timer)"

We serviced a

FRIGIDAIRE REFRIGERATOR SXS

Model GRSS2352AF3

Near Cranston, Rhode Island 02910

Lee

Job Details: 03/31/2025

"Installed part ordered prior visit, tested okay, have tested ice and fill properly, asked customer to move around food to prevent blocking air vents. See quickpics."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHZ00

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 03/31/2025

Complaint unit is not dispensing ice.found on arrival that bin has a hole in it causing warm air to defrost ice and melt inside door. Ordering bin. Please let customer know when we can return.; ordrng 1 WPW10347093 (Bin)

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW1

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 03/31/2025

Complaint unit will not cycle. On arrival I tested unit and found that capacitor was bad. Replaced capacitor using truck stock part and tested unit. Unit tested fine after installing part. Started cycle after replacing part and unit started immediately. No other issues found.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL WASHER TL

Model WFW5605MW1

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 03/31/2025

Complaint intermittently washing machine will leak from the back of the washing machine. Small amounts can be visible or pink stick. It notes are located. I found complaint true. I found slight warpage of the flooring from where water has been sitting for extended periods of time I found Overflow vent is still soaked from where water has recently pulled onto flooring due to an over sudsing condition. I found sides and condition more than likely induced by kinked almost completely clogged drain tube. That was not properly installed by installers. Replaced Bellows as a precaution could not find any problems with Bellows.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 03/31/2025

Complaint dishwasher will not dissolve detergent not washing properly. I found a 43 error code history found seven one error code as well in fault history. Wash motor failure and heating helmet disabled. Due to low water temperature. Validated heater is working properly and diagnostic cycle before departure also validated after replacing wash motor assembly dishwasher is operating normally now. No further issues found with dishwasher at this time. ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

MAYTAG WASHER TL

Model MVW7232HW0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 03/31/2025

"Tested and confirmed gear case bad, very loud and grinding. Disassembled washer. Removed and replaced gear case, clutch, slider and wash plate. Reassembled, ran DLMS calibration and diagnostic cycle. All components and functions operating properly ; used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHAXVQ00

Near Lowell, North Carolina 28098

Ryan S.

Job Details: 03/31/2025

"Installed dispenser motor, ran dispenser. Verified proper operation."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Lowell, North Carolina 28098

Ryan S.

Job Details: 03/31/2025

"Customer complained unit not counting down during times dry. Turned unit on 70min times dry. Tinder will progress but wont around 30-20 min mark. . Unit heating and tumbling, had proper voltage . Ordering timer. customer needs latest time Monday after four if possible informed him that is not always possible, but will put in notes. ; ordrng 1 WPW10185982 (Timer)"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 03/31/2025

Customer complained of no heat checked and found unit had proper voltage found heater open short replaced heater from truck stock brand unit verified proper operation; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ13

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 03/31/2025

Customer complained of no ice. Icemaker would no harvest when pressing test button. Replaced ice maker from ts. Ran test cycle hitting button and unit harvest and filled w water. Verified proper operation. ; used 1 W11700250 (ICEMAKER) from stock

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