We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Springfield, MA 01109
Gary V.
Job Details: 04/29/2024
"Customer again did not have sales receipt with model and DOP, for warranty, they will call when they have it."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ
Near Middletown, CT 06457
Jeremy B.
Job Details: 04/29/2024
Cooktop on and hot indicator stays on when cooktop off and cool. Found faulty inf switches replaced and tested all checks ok. ; used 2 WP3149404 (INFINITE SWITCH) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 04/29/2024
Found dryer knob broken. Replaced and tested all checks ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 04/29/2024
Dryer making noise and front seal coming off door. Found debri stuck between a front bulkhead and drum causing noise. Removed and tested all checks ok needs new seal. ; rqstng P&A on 1 W10861521 (Door seal) and 1 WPY055980 (High temp adhesive)
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Millis, MA 02054
Aimee Z.
Job Details: 04/29/2024
Installed new bellows complete
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Springfield, MA 01104
Gary V.
Job Details: 04/29/2024
"Installed new inlet valve and cycled and checked for leaks, all functions tested fine.; dspstn on spec-tagged invntry: 1 W11220230 VALVE"
We serviced a
WHIRLPOOL HOME LAUNDRY - E
Model WED5050LW0
Near Attleboro, MA 02703
Aimee Z.
Job Details: 04/29/2024
"Complaint hot and not dryingFound lint inside dryer and checked error codes noneHeating and circulating as intended, there was a dryer sheet clogged in the blower.Removed and tested Found needs to replace the vent hose clogged with lint Restricted air flow Advised not to use until replaced vent hose."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near West Hartford, CT 06110
Ruben C.
Job Details: 04/29/2024
7738978412 replaced harness tested ran for about 10 min then stopped cust needs to check electrical polarity is ok unit is on a gfci outlet
We serviced a
GE DISHWASHER
Model GLD6700N00WW
Near Windsor, CT 06095
Chuck M.
Job Details: 04/29/2024
"Customer complaint is that dishwasher leaks. Inspected and found inlet valve leaking. Ordered inlet valve. Customer available after 1PM; ordrng 1 WD15X10003 (valve,water)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Hartford, CT 06106
Ruben C.
Job Details: 04/29/2024
Replaced light module tested operation normal lighting normally
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ06
Near Rock Hill, SC 29730
Mitch H.
Job Details: 04/29/2024
"Checked and found food in freezer thawed and very little cooling and no frost pattern on evaporator. Pulled refrigerator out, removed back. Compressor has been replaced before, according to customer it has been replaced twice in the last year. Used bubble solution to check for leaks, no visible signs of leaks. Took amp draw on compressor, running at 1.3 amps. Called tech line spoke to Aaron SR# 7738978368, gave him all information. He said unit would need to be tapped, and pressures taken, then unplugged to check how long it takes to equalize. The remove refrigerant, charge with nitrogen to 140psi let unit sit under pressure for 20 minutes and check for leaks.Currently do not have equipment to do this as my van is n the shop and I am in a spare van. Advised customer of situation and told her office will reschedule when proper equipment is available; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 04/29/2024
Installed new drain hose and clamp. Tested and found no leaks.
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near West Hartford, CT 06107
Chuck M.
Job Details: 04/29/2024
"Replaced control and tested in Quick Wash Cycle. Washer sensed, filled and washed. Washer checked ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBB05
Near West Hartford, CT 06107
Chuck M.
Job Details: 04/29/2024
Customer complaint is that ice maker was not working. Inspected and found water was not going to ice maker from hook up supply underneath sink. Turned on water. Advised customer to allow time for ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW10
Near Springfield, MA 01118
Gary V.
Job Details: 04/29/2024
"Inspected and found unit not defrosting, evap covered in frost, ohmed heater and found open circuit, will order parts needed and call for return trip.; ordrng 1 W11650660 (Heater) and 1 W11566851 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFX2897DRM02
Near Westfield, MA 01085
Mike K.
Job Details: 04/29/2024
"Not error for icemaker in diagnostics, but did not advance in motor test. Replaced icemaker and advanced in motor test and passed fill test; used 1 W11658802 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Bolton, CT 06043
Jeremy B.
Job Details: 04/27/2024
Tried removing rotor bolt but it was so tight I couldnt remove it and my bit broke off inside rotor. Need to drill off old bolt so we can remove rotor and inspect slider. ; ordrng 1 W11260238 (Rotor) and 1 W10752189 (Bolt) and 1 W10734521 (Clutch) and 1 W11195971 (Stator) and 1 W11449841 (Gearcase)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Manchester, CT 06040
Jeremy B.
Job Details: 04/27/2024
Installed all new parts and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON
We serviced a
AMANA DISHWASHER
Model ADB1400AMB0 N
Near South Windsor, CT 06074
Jeremy B.
Job Details: 04/27/2024
Found drain hose oped off the motor sump assy causing a leak reinstalled hose and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near Hartford, CT 06114
Jeremy B.
Job Details: 04/27/2024
Customers complaint is handles loose and crooked. Reinstalled handles and all tight and secure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middletown, CT 06457
Jeremy B.
Job Details: 04/27/2024
Icemaker not cycling ran test 59 and it stopped cycling and shut off. Replaced and tested ran 59 and fill test 45 please allow 24 hrs for temps to stabilize. ; used 1 W11658802 (ICE MAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Marlborough, CT 06447
Jeremy B.
Job Details: 04/27/2024
Found the weld broken on top hinge of fresh food door causing the door to disconnect at top and fall to the ground. Damaged corner or door. Needs new hinge and fresh food door. ; rqstng P&A on 1 LW11091610 (Fresh food door) and 1 W11409290 (Hinge)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL2
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 04/27/2024
Customers complaint is heat dry not working and lights on panel not lighting up. Ran self test found heater drawing 8 amps and working properly needs new panel quoted customer.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Blacksburg, SC 29702
Ryan S.
Job Details: 04/26/2024
Customer complained of no heat. Found bad element. Replaced element WP3387747 from ts. Verified proper operation. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Dallas, NC 28034
Ryan S.
Job Details: 04/26/2024
Customer complained of leak. Found water leaking from sump motor. Repealed sump from ts. Reassembled and ran unit. Unit washing and no leaks detected. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID BUILT-IN M/W
Model KOCE500ESS23
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 04/26/2024
Complaint oven door is dented is wider at the top and it is at the bottom has a gap when door is closed found right in the middle on both sides of the outer door panel. The stainless steel is dented and bowed slightly causing gap to occur. I am ordering outdoor door panelto attempt to fix.; ordrng 1 W10909682 (Nameplate) and 1 W11600222 (Outer door glass oven SS)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Charlotte, NC 28216
Robert A.
Job Details: 04/26/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28216
Robert A.
Job Details: 04/26/2024
"Cx complaint that the unit is making a grinding noise while it runs. I inspected the unit to confirm the complaint. I found the unit heats, has good airflow and tumbles. The noise is coming from the drum rubbing the bulkhead. The felt strip has separated. I used the drum seal adhesive to reapply the felt seal. I tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 04/26/2024
"Complaint F1E5 inverter failure, error code. I cleared error code. Microwave is not heating. I will need inverter Magnatron and appliance manager to fix.; ordrng 1 W11578579 (Inverter) and 1 W11578959 (Magnatron) and 1 W11325786 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Huntersville, NC 28078
Robert A.
Job Details: 04/26/2024
Cx complaint that the unit is not draining and start cycles.I inspected the unit to confirm the complaint. I found an error code: f9e1. I found the black wire to the drain pump has separated. I repaired the wire and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG M/W OTR
Model MMMF6030PW00
Near Plymouth, CT 06786
Jimmy R.
Job Details: 04/26/2024
"Tested unit and found machine not powering up again checked power to unit and found no power to outlet found breaker had tripped, reset breaker and unit came on. Ran unit threw several heating cycles and unit heated up and ran normally shut door and started moving switches finding that lower interlock switch shutting unit down, will order new interlock and cntrl parts are out of stock an a special order advised will call when parts are in for return visit ; ordrng 1 W11662685 (Interlock assembly) and 1 W11662699 (Cntrl)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Bristol, CT 06010
Jimmy R.
Job Details: 04/26/2024
Installed new cntrls and ran unit threw a test cycle checked all operations and unit is now washing and working to factory specs
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Douglas, MA 01516
Aimee Z.
Job Details: 04/26/2024
Sence done - done Lid lock blinkingWater in tub drain found problem at drain pump Ran diagnostics and latch locks doesnt drain during Auto test. Sending drain pump and latch; ordrng 1 W11399437 (Drain pump) and 1 (Lid lock)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Worcester, MA 01602
Aimee Z.
Job Details: 04/26/2024
Found the fridge evaporator filled ice Fully steamed out and replaced fan kit; dspstn on spec-tagged invntry: 1 W11033168 THERMISTOR/FAN HARNESS
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Bristol, CT 06010
Jimmy R.
Job Details: 04/26/2024
Tested unit and found machine would fill but never wash ran diagnostics and found errors F7e1 wash motor failure Fae2 wax motor issue F9e1 long drain checked motor and found locked up and just buzzing this is causing unit to not wash. Unit will need new sump&motor assembly customer will hold off for now they will try and call manufacturer for help on parts or labor ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY00
Near Millbury, MA 01527
Aimee Z.
Job Details: 04/26/2024
Found the fridge and freezer not coldThe amps running 12 ampNeeds sealed system leak Checked compressor found mouse dropping by compressor took photo of dropping and called office.
We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS01
Near Huntersville, NC 28078
Robert A.
Job Details: 04/26/2024
"Cx complaint that the unit is leaking gas. I inspected the unit to confirm the complaint. I found the unit tagged by the gas company. I turned the gas on all burners light, however the RF valve does not go into the fully closed position. In the fully closed position you must push the knob in order to turn it the the lighting position. I switched the knobs to be certain that its the valve and not the knob. Switching the knob gave the same result, the unit needs a new valves to resolve the issue. The RF and LF valves need to be replaced to resolve the issue. Im ordering the parts for the return and called WP safety. They are willing to cover the part but not the labor.Sr7738955638. W1b25b0wp1; ordrng 1 W11384736 (Valve manifold assembly) and 1 W11384739 (Valve manifold assembly)"
We serviced a
KITCHENAID BUILT-IN M/W
Model KOCE500ESS06
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 04/26/2024
"Complaint microwave not consistently heating making a clicking noise when heating shutting itself off sometimes randomly after 10 minutes. Inside of microwave will be extremely hot like when heating up a potato for 10 minutes. I found inner door is extremely loose, causing the clicking noise to occur and no heating issue to occur randomly advise customer when heating up potato to use the potato function on steam mode. That way the Magnatron does not stay energized at 100% power for all 10 minutes, no error codes and diagnostics fault history customer has stated that they have had a another company out here a lot and they had to replace a lot of parts that the customer does not know. Customer stated that that company never left receipts of any kind either. only issue I am finding today is with door. and hinges. I am not sure what previous company did if anything looks as if microwave in her door and hinges are original from 2020. Both microwave and oven are heating fine as of right this minute.; rqstng P&A on 1 W11600214 (Mw Inner door) and 2 W10874474 (Hinge)s and 1 WPW10128850 (Slide), ordrng 1 Rivetgun (Rivet gun), rqstng P&A on 1 W11449277 (Harness)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Willington, CT 06279
Amanda R.
Job Details: 04/26/2024
"Replaced all parts started a clean cycle lid broken ; rqstng P&A on 1 W11259006 (Lid), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 04/26/2024
Found broken strike replaced and tested all checks ok.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS4
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 04/26/2024
"Complaint oven is burning pizza on the outside and inside of the pizza is still raw. Self clean does not clean anything. Self clean feature on this specific oven is not a true self clean. Customer still has to wipe out oven. Water is designed to steam for a short amount of time, lifting grease and food debris away from liner to make it easier for customer to clean by hand. Customer also supposed to pre-clean oven instructions before performing self clean aqua lift temperatures of oven are as follows 386, 336, 383, 337=360.5 average temp. I lowered temperature by 10? in calibration setting no further issues with oven at this time preheat times are longer as element is hidden on this model then customers previous model that they were a custom to."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 04/26/2024
Complaint washer machine is making loud squealing noise. I found gearcase leaking oil all over drive belt causing drive belt to slip leading to squealing noise. Unit will need gearcase and lower end parts to fix. Wash plate is seized in place will need to break wash plateto replace gear case; ordrng 1 W11239857 (Belt) and 1 W10721967 (Clutch) and 1 W11481722 (Shifter) and 1 W11449840 (Gearcase) and 1 W10752283 (Washplate) and 1 W11551646 (Spanner nut) and 1 W10752187 (Screw)
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 04/26/2024
"I found thermal cutout is open. I found vent temperature with dryer vent connected is getting up to 230?F and cycling down to 145?. With vent disconnected vent temperature is 113? through 165? high heat on customer still has a venting restriction, as soon as vent hose was disconnected a lot of lint blew out of the back of the dryer is starting to stick inside of the cabinet of the dryer as well in areas. There was no lint before. Advise customer if issue reoccurs cannot warranty due to venting restriction will have to charge customerparts and labor. Customer stated there is a 90? elbow that they could not get past.; used 1 279769 (THERMAL CUTOFF) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Wingate, NC 28174
Jonathan J.
Job Details: 04/26/2024
Replace motor sump assembly I tested operations no additional issues found with dishwasher at this time. Unit producing full water pressure.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 04/26/2024
"Customer complained unit wasnt agitating, found shifter arm broken off. , also found belt stretched and cam worm out. Replaced actuator, cam and belt from ts. Ran service mode and agitate and all other functions working as designed. ; used 1 W10913953 (ACTUATOR), 1 W10721967 (CAM KIT), and 1 WPW10006384 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Stanley, NC 28164
Ryan S.
Job Details: 04/26/2024
"Customer complained unit gets to 1 minute and runs a long time, says clothes are still wet like it didnt spin out. Says it doesnt always happen. Says she had a leak also but its intermittent. Also complained of water standing in dispenser. Ran service mode no error codes. Ran through service diagnostic and all functions working and unit not off balance empty. No leaks in drain pump or tub or bellow during diagnostic. Per service pointers ordering dispenser assembly due to leaking issue and water standing issues. Also ordering acu per issue with unit having balancing issues . Ordering Appliance control unit W11550649, and dispenser Assembly W11524103. Schedule return call for 5-1-24 pm.; ordrng 1 W11524103 (Dispenser assembly) and 1 W11550649 (ACU)"
We serviced a
JENN-AIR COOKTOP GAS
Model JGD8348CDP
Near Chicopee, MA 01020
Mike K.
Job Details: 04/26/2024
"Cs says she would get puffs in in rf burner enough to blow out center burner. Took apart drip in and gas tubes all look solid, in testing it is working fine, all igniters sparking properly.Lighting with no issues at this time."
We serviced a
WASHER WASHER
Model GTW330ASK4WW
Near South Hadley, MA 01075
Mike K.
Job Details: 04/26/2024
"Replaced agitator and screw, ran speed wash cycle and working properly"
We serviced a
WHIRLPOOL RANGE
Model JDRP436WP03
Near South Hadley, MA 01075
Mike K.
Job Details: 04/26/2024
"Replaced control and working properly once programmed. Replaced spark module (rear of unit) and same issue, left front burner click intermittently after lighting, front right works fine and all others click constantly when one is on (cs had not said that before just showed rf working and Lf not, didnt mention others.Switches all tested good with meter (switches not shown separately, part of valve assy) Ordering reignition modules, valve assys and harness. Office to contact when parts come in to schedule return ; ordrng 2 WPW10116108 (Reigniting module)s and 1 W10399620 (Harness) and 1 JDRP436WP03 (Burner valve) and 1 WPW10371235 (Burner valve dual) and 1 WPW10385583 (Simmer valve)"
We serviced a
LG WASHER
Model WM2233HW
Near Easthampton, MA 01027
Mike K.
Job Details: 04/26/2024
"Basket has a lot of play in it, bad bearing, possible damaged basket shaft. Spin basket and rear outer tub are nla. Spoke with Randy at office, we would need to quote for both parts as part of repair and being nla we cannot."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near East Hartford, CT 06118
Jeremy B.
Job Details: 04/26/2024
"Shaft pulled out of gearcase stuck inside agitator. Grease dripping underneath and damaged belt, cam, and actuator. Quoted customer they will pass."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Windsor, CT 06095
Jeremy B.
Job Details: 04/26/2024
Felt came off rear of drum. Needs new drum. ; rqstng P&A on 1 W10899578 (Drum)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDK01ILBS3
Near Windsor, CT 06095
Jeremy B.
Job Details: 04/26/2024
Installed new valve. All checks ok. ; dspstn on spec-tagged invntry: 1 WP8531669 VALVE
We serviced a
SAMSUNG WASHER
Model WA45H7000/AW2-01
Near Amherst, MA 01002
Mike K.
Job Details: 04/26/2024
"Cs says issue is with washer, not the dryer.says it is not spinning out. Tested in spin cycle and tested fine. Went into full spin with no issue. No abnormal noises. No wobble in basket, suspension is good..Hot and cold water valves working, but is hooked up backwards. Corrected. Lower visual inspection all looks good.Fill hot & cold, drain, agitate and spin all testing fine."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2479SD6A
Near Northampton, MA 01062
Mike K.
Job Details: 04/26/2024
"Im not is saying to close door when door is closed, door lock tests good, wiring tests good. Quoting for U/i icontrol and housing and labor.Quote saved and collected for service call only."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Westfield, MA 01085
Mike K.
Job Details: 04/26/2024
Replaced compressor nitrile and ran quick cycle. Filled fine and to expected level.Did inspect lower assy and all looks good there as well. Cs to monitor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Suffield, CT 06093
Mike K.
Job Details: 04/26/2024
Evap fan motor recieved was incorrect. Ordered correct motor.; ordrng 1 W11578030 (Evap fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EFP00
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 04/26/2024
Installed new control and evap cover. Cleared defrost drain. Set to proper temps. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11333076 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 04/26/2024
Installed new valve and tested all checks ok. Water flowing good.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE204ESS0
Near Middletown, CT 06457
Jeremy B.
Job Details: 04/26/2024
Installed new lower door seal and door gasket. Ran test and found no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middlefield, CT 06455
Jeremy B.
Job Details: 04/26/2024
Installed UI. Reset power and tan fill test. Please allow 24 hrs for ice production. If problem continues customer to call customer service.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Ashford, CT 06278
Amanda R.
Job Details: 04/26/2024
"Lid lock broken replaced states to close lid when lid is closed needs new control board strike ok ; rqstng P&A on 1 W11543998 (Control), used 1 W11700916 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near West Hartford, CT 06117
Chuck M.
Job Details: 04/26/2024
Customer complaint is that food is freezing in FF section. Measured temperature in FF section and temperature is at 35.6 degrees. Found freezer at approximately -6 degrees. Ordered temp control. P&A. ; rqstng P&A on 1 W10866230 (thermostat)
We serviced a
WHIRLPOOL FREEZER
Model WRS315SNHM01
Near South Windsor, CT 06074
Chuck M.
Job Details: 04/26/2024
Cleared ice buildup on evaporator and replaced control. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRF767SDHZ02
Near Bristol, CT 06010
Jimmy R.
Job Details: 04/26/2024
"Tested unit an found open door light indicator would come on when doors where closed customer would try to open and close and same issue it would stay on. Checked door switches and found both fridge switches good checked freezer and it is ohming out good, placed unit into a diagnostics and checked switches found working normally, reset cntrls and opened and closed doors and switches found still working normally. Will order new touch panel, switch and cntrl for false issue with switches and cntrl boards. Parts tentative p/a ; ordrng 1 W11387387 (Interface) and 1 W11224256 (Cntrl) and 1 W11396033 (Door switch), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Huntersville, NC 28078
Robert A.
Job Details: 04/26/2024
"Cx complaint that the unit is not making ice at all in the top IM. I inspected the unit to confirm the co plaint. I found the unit is cooling fine. I ran multiple tests related to the IM. 57 (passed), 56 (E5), 45 (passed), 36 (passed), 15 (passed). According to the tests the unit needs a new IM assembly, Im suggest to replace the IM fill tube heater as well. Im ordering the parts for the return visit.; ordrng 1 W11658802 (IM assembly) and 1 W11087201 (Fill tube heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Ashford, CT 06278
Amanda R.
Job Details: 04/26/2024
Ice maker not working replaced ice maker it called for water set temps at recommended ; dspstn on spec-tagged invntry: 1 W10882923 ICE MAKER
We serviced a
AMANA DRYER
Model NED4655EW1
Near Brooklyn, CT 06234
Amanda R.
Job Details: 04/26/2024
Unit runs not heating high limit fuse open heater element not grounded replaced fuse ; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Killingly, CT 06239
Amanda R.
Job Details: 04/26/2024
Making grinding noise at the very end of spin cycle The bolt for motor fell out reattached bolt
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Killingly, CT 06239
Amanda R.
Job Details: 04/26/2024
Not draining Chopper blade broken inside drain pump removed tested draining normally
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Plainfield, CT 06354
Amanda R.
Job Details: 04/26/2024
Replaced hub and wash plate tested operation normal
We serviced a
JENN-AIR RANGE
Model JGS1450DS0
Near Hampden, MA 01036
Chris B.
Job Details: 04/26/2024
Complaint that the stove is still tripping the breaker. Found that outlet is connected to a GFCI out as a slave and stove needed to be connected off a GFCI breaker to function properly. Ran an extension cord from the stove to a non GFCI out under the kitchen tv and stove worked properly. Customer realized that the issue is the electrical to the house not the range.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Monson, MA 01057
Chris B.
Job Details: 04/26/2024
Complaint that the washer is making noises while agitating. Found bad gear case. Found grinding noises while spinning. Customer will go with another unit and for now theyll keep using it. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Mansfield, MA 02048
Chris B.
Job Details: 04/26/2024
Replaced part and unit running normal.
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near East Windsor, CT 06016
Chuck M.
Job Details: 04/26/2024
Customer complaint is that washer was not washing properly. Ran diagnostics and found no error codes. Ran manual test cycle and found cold water was not coming through properly. Inspected and found debris in cold water inlet valve. Inlet valve was also noisy. Replaced inlet valve and tested. Water is coming through properly. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
WHIRLPOOL WASHER
Model LSQ9549PW6
Near Enfield, CT 06082
Chuck M.
Job Details: 04/26/2024
"Replaced timer. Knob is a 2 piece plastic knob. Pieces separated. Super glued the 2 pieces together. It is holding. Knob is NLA. If knob comes apart, will need stronger adhesive."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SAYH3
Near Vernon, CT 06066
Chuck M.
Job Details: 04/26/2024
Customer complaint is that dishwasher is noisy. Ran diagnostics and found no error codes. Ran normal cycle and dishwasher is working normally. Could not duplicate any unusual behavior. Customer will record if noise returns.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Manchester, CT 06042
Chuck M.
Job Details: 04/26/2024
Replaced fill tube heater. Ran harvest and ice maker fill tests successfully. Advised customer to allow time for ice production.
We serviced a
WHIRLPOOL WASHER
Model WTW4850BW0
Near Manchester, CT 06040
Chuck M.
Job Details: 04/26/2024
Replaced agitator and tested. In normal wash cycle. Washer checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Lincolnton, NC 28092
Ryan S.
Job Details: 04/26/2024
Returned to install new detergent meter pump. Installed pump and verified dispensing detergent in service mode. Showed customer verified proper operation.
We serviced a
KITCHENAID COOKTOP
Model KCGC558JSS00
Near Bessemer City, NC 28016
Ryan S.
Job Details: 04/26/2024
"Returned to install parts ordered. Installed burner caps and igniters. Made sure the caps were aligned and aligned to igniters properly, both igniters ignites within 4-5 seconds. Informed customer unit is working as designed and explained how these burners will take longer due to being dual burners."
We serviced a
FRIGIDAIRE MICROWAVE OVEN
Model GCRE3060AFF
Near Palmer, MA 01069
Chris B.
Job Details: 04/26/2024
Complaint that the unit has a error code F050. Found wrong model number on the ticket. Customer will need to call again and let the insurance know that the visit is for the stove not the microwave. Customer will has the issue resolved and have us back with the correct model number. Range model number is GCRE3060AFF Serial number VF13676368
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Wilbraham, MA 01095
Chris B.
Job Details: 04/26/2024
Replaced all parts and ran a diagnostic cycle and a calibration cycle. All tested normal. No noises present. ; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2315TD3
Near Springfield, MA 01119
Chris B.
Job Details: 04/26/2024
Complaint that the unit is making a constant beeping noise. Found evaporator side not having a balanced frost pattern. Quoted for parts and labor. Customer will do a more studying on any other alternative.
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Springfield, MA 01108
Chris B.
Job Details: 04/26/2024
Complaint that the drum is missing the seal. Found that the serial number does not correspond to the ticket. Customer will contact RAC with correct information on the dryer that way unit can be serviced properly.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WML55011HB3
Near Bellingham, MA 02019
Aimee Z.
Job Details: 04/26/2024
Installed new door and tested complete
We serviced a
SPEED QUEEN DRYER
Model LDG30RGS113TW01
Near Franklin, MA 02038
Aimee Z.
Job Details: 04/26/2024
Installed back 2 supports and tested complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Mooresville, NC 28117
Robert A.
Job Details: 04/26/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Meriden, CT 06451
Jimmy R.
Job Details: 04/26/2024
"Checked over unit due to noise had come back from freezer section, checked noise customer had recorded and noise is coming from fan motor area. Removed evaporator cover and found ice building up on left side of fan housing and underneath this caused fan to hit ice and make noise. Found water dripping from ice maker when filling, checked fill tube and found water coming from back side of filling tube and running into fan shroud then freezing, removed fill tube and found tube not sitting flat against cabinet due to plastic distorted shaved down plastic to sit flush and water is now filling and operating properly"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HV1
Near Prospect, CT 06712
Jimmy R.
Job Details: 04/26/2024
"Installed new cntrl,element and infinite switch heated oven to 350 degrees and oven is now getting to temp, checked front right burner and unit is now cycling and all operations are working to factory specs ; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Monroe, NC 28112
Jonathan J.
Job Details: 04/26/2024
"Complaint dryer is not heating. I found dryer element is open. Also found thermal cut out is also open to heater replaced both the same time also found severe venting restriction and hose going out. No further issues found at this time.; used 1 279838 (ELEMENT), and 1 279816 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 04/26/2024
Tested unit and found machine would not start a wash cycle unit would display close lid and not start. Checked strike and latch and found strike had broken off causing lid to think its not closed. Replaced strike and recalibrated unit checked all operations and machine is now working to specs ; used 1 W11457841 (Strike) from stock
We serviced a
AMANA M/W OTR
Model AMV2307PFS07
Near Waterbury, CT 06704
Jimmy R.
Job Details: 04/26/2024
"Checked over machine and found microwave had no display and nothing would operate, checked power to unit and 120v present ohmed out 20amp fuse and found good, wile removing fuse noticed the fuse holder was loose and not touching fuse crimped it tighter and reinstalled fuse unit is now coming on, ran a cycle and unit is heating and working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAW12
Near Mooresville, NC 28117
Robert A.
Job Details: 04/26/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Vernon, CT 06066
Amanda R.
Job Details: 04/26/2024
Starts and runs for 40 mins flashes error 10/4 diverter cant find home position ; ordrng 1 W11416362 (Sump)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kershaw, SC 29067
Jonathan J.
Job Details: 04/25/2024
"Complaint washing machine making loud squealing noise, grinding noise. I found gearcase leaked a lot of oil all over motor motor is dripping from about the midpoint down with all the electronics underneath the covered oil from the gear case failing. Unit will need gear and all associated parts to fix. No additional issues found with washing machine controls or otherwise at this time.; ordrng 1 WP389140 (Drive block) and 1 WP21366 (Spanner nut) and 1 WP3951744 (Agitator) and 1 W10721967 (Clutch) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W10890624 (Motor) and 1 W11454741 (Gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near East Hampton, CT 06424
Jeremy B.
Job Details: 04/25/2024
Customers complaint is basket hangs low. Found washer not level adjusted legs and then ran calibration then self test. Had customer put in a load and start observed basket height all checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Huntersville, NC 28078
Robert A.
Job Details: 04/25/2024
Cx complaint that the unit is very noisy during cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a normal cycle. The unit growls a lot during the cycle.I replaced the sump motor and tested the unit for the cx. The unit is working as designed; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302ESS00
Near Walpole, MA 02081
Aimee Z.
Job Details: 04/25/2024
"Installed gasket heated to smooth , and replaced right end cap"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cornelius, NC 28031
Robert A.
Job Details: 04/25/2024
Cx complaint that the unit is aggressively shaking during cycle. I inspected the unit to confirm the complaint. I found an error code: f0e5. I found the LF leveling leg came out of place. I corrected and secured the leveling leg and tested the unit for the cx. The unit is working as designed.