We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Waterbury, CT 06706
Jimmy R.
Job Details:
10/12/2023
"Tested unit and found washer would start a cycle then go right to done never filling or sensing, ran a diagnostics cycle and found unit erroring out f7e1 Tachometer missing or wrong signal checked actuator and found not shifting to move unit into a cycle. Replaced actuator and recalibrated unit ran a wash cycle and all operations are now working to factory specs ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
AMANA OVEN
Model AGR5330BAS3
Near New Britain, CT 06051
Ruben C.
Job Details:
10/12/2023
Checked unit found door hinge was not in place door must have bee n pulled up reinstalled door tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Southbridge, MA 01550
Chris B.
Job Details:
10/12/2023
Replaced part and unit working normal. No damages on the door and it fitted correctly.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814WW2
Near Worcester, MA 01604
Chris B.
Job Details:
10/12/2023
Replaced all parts and unit working normal.
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW3
Near Worcester, MA 01604
Chris B.
Job Details:
10/12/2023
Replaced part and unit running normal. Gas valve opened properly on all settings.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Worcester, MA 01609
Chris B.
Job Details:
10/12/2023
Complaint that the unit is not cycling through correctly. Found along Fill error code. Found hot water valve closed. Mentioned to the customer to have both valves opened. Cycled Diagnostic Test and washer running normal. No issues found.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waterbury, CT 06704
Ruben C.
Job Details:
10/12/2023
Replaced timer ran cycle timer turned off on its own tested normal
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Worcester, MA 01609
Chris B.
Job Details:
10/12/2023
"Complaint that the unit is not cycling through correctly. Found error codes F9E1, F5E1 and F3E1. Found drain wire broken off and crossed load to neutral causing control board not sending proper voltage. Will order parts for a return visit. ; ordrng 1 W11376227 (Lower Harness Wire) and 1 WPW10276397 (Drain Pump) and 1 W11188527 (Control Board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Holden, MA 01520
Chris B.
Job Details:
10/12/2023
Complaint that the unit is not heating properly. Found loose connection. Adjusted the lines and dishwasher running normal. Found 14ohms on the control board side for the heating element and 120v on the control board for 2 seconds during the wash cycle.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near West Brookfield, MA 01585
Chris B.
Job Details:
10/12/2023
Complaint that the unit is not heating properly. Found bad thermal fuse. Replaced part and unit running normal. Great heating. Mentioned to the customer to have the venting cleared out and the dryer was left unplugged because the customer was going to clean the venting and the area behind the dryer.; used 1 279816 (THERMAL KIT) from stock
We serviced a
MAYTAG RANGE
Model MGS8800FZ5
Near Wolcott, CT 06716
Ruben C.
Job Details:
10/12/2023
Checked unit found gas valve is not opening for either broil or bake getting voltage at valve ordering valve and control; ordrng 1 W10861656 (Gas valve) and 1 W11620674 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Mount Holly, NC 28120
Ryan S.
Job Details:
10/12/2023
Customer complained unit keeps dropping time. Upon arrival and found multiple f6e0 errors. UI and acu have been ordered twice already. Found no issues with power and found continuity through harness from hmi to acu. No issues with power and power to unit is proper 240v. Called techline. Informed techline of parts being replaced and dates. Techline said there is a new update fixing clock issues. Service pointer w11437808 that being we need To replace Ui again if they cant get Wi-Fi and replace harness to Ui from acu. Which techline said part is Signal Harness and gave part number. Sr#7737540689 .ordering UI panel and signal harness. Scheduled return call for 10-17-23 am. ; ordrng 1 W11315989 (Signal harness) and 1 W11428561 (UI panel)
We serviced a
MAYTAG WASHER
Model MHN30PDCWW0
Near Hartford, CT 06114
Chuck M.
Job Details:
10/12/2023
Installed control and tested. Washer checked ok. Spinning at high speed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hartford, CT 06120
Chuck M.
Job Details:
10/12/2023
Installed control and tested. Washer checked ok. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/12/2023
"Installed gear case, cam and belt. Tested and washer checked ok. ; used 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Middletown, CT 06457
Jeremy B.
Job Details:
10/12/2023
"Washer makes loud abnormal noise. Noise coming from cam not engaging properly. Found oil dripping from gearcase. Needs new gearcase, cam, and actuator. ; ordrng 1 W11449840 (Gearcase) and 1 W11481722 (Actuator) and 1 W10721967 (Cam kit) and 1 Xtratime (Xtra time)"
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC3
Near Torrington, CT 06790
Ruben C.
Job Details:
10/12/2023
Replaced control and facia tested operation normal ran regular normal gas stayed on diagnostics normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Canton, CT 06019
Ruben C.
Job Details:
10/12/2023
Replaced ice maker and seal ice maker called for water normally tested normal advised cust to allow 24 hours for ice production
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Farmington, CT 06032
Ruben C.
Job Details:
10/12/2023
Replaced timer but support for timer broke off not being held by screw put some silicone to hold in place advised cust to let silicone cure for 24 hours gave cust price for new panel if she calls within 7 days only charge for panel part number is We03x24548 152.98 plus tax
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Charlotte, NC 28214
Robert A.
Job Details:
10/12/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Charlotte, NC 28269
Vincent O.
Job Details:
10/12/2023
"Found buzzing noises from compressor due to compressor out of Freon. Solid leak from condenser. Hear hissing immediately upon plugging unit in. Unit unplugged upon arrival. Plugged unit in and verified noise. Loud buzz from compressor. Unplugged and verified hissing continues from condenser until pressure is gone. Order and replace condenser. ; ordrng 1 W11548259 (Condenser), dspstn on spec-tagged invntry: 1 LINEARGUAGES OIL-LESS"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
10/12/2023
Customers complaint is water leaking from filter area. Found evap fan blocked with ice causing poor cooling. Thawed and cleared ice unit now cooling l. Reinstalled filter and found no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Westfield, MA 01085
Mike K.
Job Details:
10/12/2023
"Replaced torn gaskets, steamed to even out wrinkles, verified making good seal. Advices cs to leave doors closed for afternoon to allow to reform gaskets.; dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Simsbury, CT 06070
Chuck M.
Job Details:
10/12/2023
"Customer complaint is that washer is noisy at end of cycle. Inspected and found gear case is not going completely into gear causing grinding noise. Ordered gear case, wash plate, cam and belt. ; ordrng 1 W11449840 (Gear Case) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11510461 (Wash Plate)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
10/12/2023
Dishwasher not cleaning. Ran test and found 120vac at motor but very hot and intermittently working needs new.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/12/2023
Completely gaskets are thick at the top skinny at the bottom of doors fridge runs all the time compared to old Frigidaire model. I found -1.3 degrees is freezer 37.1 degrees in fresh food section upon arrival no snow or frost build up inside of refrigerator or freezer gasket thickness between top and bottom of doors is normal to be different thicknesses. Cannot duplicate or find any issues with model at this time if we come back and cannot find any problems customer is responsible for payment of diagnostics fees and labor rates. Quoted to customer today of 129 diagnostics and or 299 labor. File number 7737540568 whirlpool. No problems per whirlpool tech line with unit today.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/12/2023
"Complaint washer making a horribly loud noise so loud neighbors across the street can hear it. I found cam teeth have broken off actuator arm also broken I found drive belt was extremely stretched also causing a chirping noise I replaced cam actuator and drive belt I performed a Dlms calibration cycle and diagnostics cycle I tested operation quick wash no additional issues found at this time with washer. ; used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/12/2023
"I replaced main controls, both upper and lower oven, tested operations of ovens new issues found all elements are working properly in each oven convection fan motors, working perfectly. No further issues found no error codes and fault history after testing ovens, and allowing them to both achieve preheat of 350?."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mooresville, NC 28115
Vincent O.
Job Details:
10/12/2023
Installed new harness. Tested and verified proper operation. Unit draining properly. All functions check ok.
We serviced a
KITCHENAID COOKTOP
Model KSEG700ESS6
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/12/2023
"Came to install new glass door, unit is a new build and door was broken. Took pictures. Replaced glass door pre id. Reassembled, unit was not installed yet so took pictures."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
10/12/2023
"Number doesnt work, went to address and lady at home doesnt have whirlpool oven with that model and doesnt have a service call."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mooresville, NC 28115
Vincent O.
Job Details:
10/12/2023
Installed new harness and pump. Tested and verified proper operation. Unit is draining properly. All functions check ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mooresville, NC 28115
Vincent O.
Job Details:
10/12/2023
Found arcing at filter board. Order and replace filter and power cord. Advised customer to not use. ; ordrng 1 WPW10531156 (Filter board) and 1 W10708076 (Cord)
We serviced a
IKEA MICROWAVE
Model IBMS1455DS01
Near Windsor, CT 06095
Chuck M.
Job Details:
10/12/2023
Customer complaint is that button on microwave does not work. Inspected and found button holder is broken. Ordered button holder. ; ordrng 1 W11116990 (button)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB04
Near Manchester, CT 06042
Chuck M.
Job Details:
10/12/2023
Installed bulb and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS04
Near Catawba, SC 29704
Jonathan J.
Job Details:
10/12/2023
"Complaint making ice dispensers, but ice will not fall through the shoot. I found shoot motor was disconnected. I reconnected ice chute door motor to user interface tested operation snow additional issues found is dispensing ice perfectly fine now dropping ice into cup and dispensing water. both hole cubes and crushed cubes are working perfectly fine. No cooling issues. Found either everything working normally."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near East Windsor, CT 06088
Gary V.
Job Details:
10/12/2023
"Installed parts listed and cycled, no longer hearing any noise, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Windsor Locks, CT 06096
Gary V.
Job Details:
10/12/2023
"Inspected and found ice maker no longer functioning, will order and return.; ordrng 1 W11455232 (Ice maker)"
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A301
Near Enfield, CT 06082
Gary V.
Job Details:
10/12/2023
"Inspected and found heater broken and idler worn out, replaced and cycled tested fine.; used 1 DC97-14486A (ELEMENT), and 1 DC93-00634A (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Enfield, CT 06082
Gary V.
Job Details:
10/12/2023
"Techline SR#7737537114. Inspected and found 4.36 ohms thru thermistor and shows out of specs, and techline wants ui panel board replaced. Will order parts and return.; ordrng 1 WPW10746274 (Ui panel board) and 1 WPW10224292 (Ff control harness w/thermistor), dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Northbridge, MA 01534
Angel R.
Job Details:
10/12/2023
"Ran diagnostics found no error codes, called tech line to help diagnose. Found outlets around the kitchen linked together with range. Elements tested ok against chassis also control seems ok. Al functions are ok in range other than breaker tripping during bake. Suggested calling an electrician to isolate 240 outlet for range."
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Woodstock, CT 06282
Amanda R.
Job Details:
10/12/2023
Replaced lower oven front panel for door
We serviced a
KENMORE DRYER
Model 11072332512
Near Wilbraham, MA 01095
Gary V.
Job Details:
10/11/2023
"Inspected and found broken belt, replaced belt and cycled, tested fine.; used 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model KODE500ESS04
Near Tolland, CT 06084
Amanda R.
Job Details:
10/11/2023
Threw f2e1 error code needs new stainless console ; ordrng 1 W11086141 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28216
Robert A.
Job Details:
10/11/2023
Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The water is leaking from the drain hose clamp. I tightened the clamp and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/11/2023
Customer complaint is that dryer was not drying and control was stuck at 40 minutes. Confirmed issue and found air dry was selected. Ran diagnostics for control panel and cleared. Tested and control panel is working.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near South Windsor, CT 06074
Amanda R.
Job Details:
10/11/2023
Complaint that used once and then wouldnt start or water not entering when pushing start button no saved error codes had customer start unit for me it started normally and started filling
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS1
Near Vernon, CT 06066
Amanda R.
Job Details:
10/11/2023
The clip that holds the pivot bar on upper rack is warped level unit door closing normally ; ordrng 1 W11179755 (Clip)
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS3
Near Vernon, CT 06066
Amanda R.
Job Details:
10/11/2023
Replaced left front burner head tested flames even
We serviced a
GE DRYER
Model GTD33GASK0WW
Near Springfield, MA 01129
Gary V.
Job Details:
10/11/2023
"Installed new door switch and cycled, tested fine."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Ludlow, MA 01056
Gary V.
Job Details:
10/11/2023
"Inspected and found blower wheel and spline on motor shaft stripped, needs new blower and motor. Will order and return.; ordrng 1 W11549461 (Motor) and 1 W10837625 (Motor pulley) and 1 WP697772 (Blower wheel)"
We serviced a
GE WASHER
Model GTWN7450H1WW
Near Wilbraham, MA 01095
Gary V.
Job Details:
10/11/2023
"Inspected and found unit leaking thru main bearing and Gearcase seal, too costly to repair, customer doesnt want fixed."
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Bristol, CT 06010
Ruben C.
Job Details:
10/11/2023
Received box without key reordering box must have key with it; ordrng 1 W11190039 (Box with key)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Enfield, CT 06082
Chris B.
Job Details:
10/11/2023
Replaced part and unit running normal. Heating is working properly. Found 120v on the heating element working as it should now.
We serviced a
ROPER DRYER
Model RES7646KQ2
Near Enfield, CT 06082
Chris B.
Job Details:
10/11/2023
"Complaint that the unit is making noises while tumbling. Found bad motor. Quoted parts and labor. Replaced all parts and ran a cycle and unit working normal. No more noises. 1yr warranty on parts and labor.; used 1 341241 (BELT), 1 WP694089 (BLOWER WHEEL), and 1 279827 (MOTOR) from stock"
We serviced a
MAYTAG LAUNDRY CENTER
Model MVW6230HW2
Near Enfield, CT 06082
Chris B.
Job Details:
10/11/2023
Complaint that the unit is not washing correctly. Ran diagnostic test and found no issues with the unit. Did a hard reset. All ran through normal. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Waterbury, CT 06708
Jimmy R.
Job Details:
10/11/2023
"Ran washer and found unit would not start due to machine drain pump just buzzing and not pumping water, removed all water from unit and found pump windings broken not allowing water to drain, replaced faulty pump and recalibrated unit ran a wash cycle and all operations are now working to specs ; used 1 W10919003 (Drain pump) from stock"
We serviced a
GE RANGE
Model PB960SJ5SS
Near Charlotte, NC 28214
Robert A.
Job Details:
10/11/2023
Cx complaint that the units right side burners are not working. I inspected the unit to confirm the complaint. The left side burners and oven are working fine. I cycled power and tested the unit for the cx. The unit is working as designed. Cx paid for the service by check.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
10/11/2023
"Ran washer and found unit would start a cycle then go straight to done and never fill or sense, checked errors and found F7e1 tachometer missing or wrong signal ran diagnostics and found actuator not moving not allowing unit to shift, replaced faulty actuator and recalibrated unit. Ran wash cycle and unit is now filling, washing and operating to specs ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Springfield, MA 01105
Roger R.
Job Details:
10/11/2023
"Found evidence of freezer drawer being ajar and ice and frost in fan area. Cleared ice from fan area checked evaporator. All looks good evaporator, frost pattern was proper."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Clover, SC 29710
Mitch H.
Job Details:
10/11/2023
"Tested and ran diagnostics. No stored error codes. Ran diagnostics cycle, found heater not getting hot. Replaced heater, ran diagnostics cycle again, checked and ensured proper voltage to heater and heater operating correctly. Completed diagnostics cycle with no issues. Dishwasher operating properly.; used 1 W11537778 (Heater) from stock"
We serviced a
ESTATE DRYER
Model EED4300VQ1
Near Charlotte, NC 28216
Robert A.
Job Details:
10/11/2023
Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the unit is getting 243v from the wall and at the terminal block. The door switch is loose with no continuity and needs to be replaced. Im ordering the part for the return visit. Cx paid in full by check.; ordrng 1 WP3406105 (Door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48QDW00
Near Longmeadow, MA 01106
Roger R.
Job Details:
10/11/2023
Replaced and reinstalled compressor. used W11506635 process tube Recharged with 7.5 oz R134A. Vacuum held proper before refilling.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Cheshire, CT 06410
Jimmy R.
Job Details:
10/11/2023
"Ran washer and found unit would go into a spin cycle then Start to shake out of control and walk forward, found washer leaning to the right side causing tub to lean to the right and go off balance. Adjusted legs and leveled tub so unit would spin properly, advised customer on loading machine with equal weights to make sure tub is level. Recalibrated unit and all operation# are now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near York, SC 29745
Mitch H.
Job Details:
10/11/2023
"Checked and tested, found compressor locked up. Pulling 12 amps attempting to start. Customer provided receipt but it does not show dealers name. Customer will check with Lowes to try to get receipt. Ordering compressor kit. Checked part availability and scheduled return visit for 10/17 8-1o; ordrng 1 W11370574 (Compressor kit) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/11/2023
Checked and found door hinges bent causing door to make a squeaking noise when opening and closing. Ordering hinges. Checked part availability and scheduled return visit for 10/16 12-5; ordrng 1 W11613573 (Hinge) and 1 W11613572 (Hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Meriden, CT 06450
Jimmy R.
Job Details:
10/11/2023
"Tested unit and found fridge section would not cool checked freezer section and items are frozen properly, checked air flow to fridge and found no air blowing out of air tunnel removed damper and found tape had gotten out in damper blocking air flow blowing up to fridge, removed tape and air is now flowing properly set fridge temps and all operations are now working to specs ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/11/2023
Checked and found timer very tight and hard to turn and knob cracked. Ordering timer and knob. Called and checked part availability and scheduled return visit for 10/16 12-5; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Salisbury, NC 28146
Vincent O.
Job Details:
10/11/2023
Upon arrival found unit on front porch. No way to test. Installed new suspension. Verified what I could. No way to test properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Davidson, NC 28036
Vincent O.
Job Details:
10/11/2023
Found compressor inefficient and not cooling to freezer. Unit will need compressor and 3way valve. Provided estimate to customer for repair. Customer does not wish to repair at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Davidson, NC 28036
Vincent O.
Job Details:
10/11/2023
Installed new drain hose. Tested and verified proper operation. No leaks. All functions check ok.
We serviced a
JENN-AIR RANGE
Model JDS1750ML0
Near Pineville, NC 28134
Jeff L.
Job Details:
10/11/2023
Found door not shutting all the way barely making up light switch I have ordered hinges and receivers to correct this issue.will return on 10-20-23Part# qty 2 W11647009Part#W10605411Part#W10634238; ordrng 2 W11647009 (Hinges)s and 1 W10605411 (Hinge receiver) and 1 W10634238 (Hinge receiver)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PHEXNL00
Near Gastonia, NC 28054
Ryan S.
Job Details:
10/11/2023
Customer complained unit leaking stopping when she turned off water. Found housing leaking when Turing water back on. Scheduling return call for 10-17-23 am. ; ordrng 1 WP2186443 (Housing.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Gastonia, NC 28056
Ryan S.
Job Details:
10/11/2023
Return to install stop install parts. Verified proper operation of rack left wheels with customer.
We serviced a
MAYTAG DISHWASHER
Model WDT740SALZ0
Near Gastonia, NC 28054
Ryan S.
Job Details:
10/11/2023
"Returned to install new panel. While is stalling new panel foudn panel had warped corner, didnt notice unitill pulling on top control. Needs new panel ordering panel. Informed customer office will call when part is available. ; ordrng 1 W11461694 (Stainless panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Huntersville, NC 28078
Robert A.
Job Details:
10/11/2023
Cx complaint that the upper rack does not lock into the raised position. I inspected the unit to confirm the complaint. I found the right side rack clip has separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11551430 (Upper rack adjuster (right)) and 1 W11551537 (Upper rack adjuster (left))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charlotte, NC 28208
Robert A.
Job Details:
10/11/2023
"Cx complaint that the unit is not making Ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. The IM was off from the UI, I turned on the IM holding temp & fast cool and ran a harvest cycle. The IM complete the harvest cycle and filled with water. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Charlotte, NC 28216
Robert A.
Job Details:
10/11/2023
Cx complaint that the unit shakes aggressively and makes a noise while it spins. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The noise is from the drain tube hitting the rear panel. The drain tube is missing the u shaped neck the help it sit correctly. It would help to secure the tube against the water hoses as well. The cx needs the unshaped neck for the drain tube and secure the hose. The unit is working as designed.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS22
Near Indian Land, SC 29707
Mitch H.
Job Details:
10/11/2023
"Tested and confirmed F8E0 error. Blower not running on low speed. Also found element support in microwave broken. Ordering blower, control and support clip. Advised customer that office will call when parts arrive.; ordrng 1 W11448962 (Control) and 1 W11598119 (Blower) and 1 W10909479 (Support clip) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDP02CRBLO
Near Belmont, NC 28012
Ryan S.
Job Details:
10/11/2023
"Came to install parts ordered by previous tech, installed part and ran hes unicycle and unit filled and started washing, informed customer unit floor will need to be fixed to get unit even, also noticed drain line runs straight through floor and doesnt go up before , informed customer drain line should go up to close to top of unit for proper install ion and will need to get someone to re plumb drain line to fix issue. Unit is working because of check valve. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WPW10158389 VALVE"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Denver, NC 28037
Ryan S.
Job Details:
10/11/2023
"Customer complained unit not working. Goes straight from sense to done. Found shifter fault. Ran service mode and found agitate and soinnnot working. Replaced capacitor and actuator from pre id ts, reassembled and ran service mode and all functions including agitate and spin now working. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11395618 CAPACITOR/INTER COIL"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/11/2023
"Complaint microwave is not heating up food making loud, buzzing noise. I found magnetron has failed and so has diode. Capacitor. Still within range. No additional issues found with microwave or waveguide.; ordrng 1 WPW10693025 (Magnetron) and 1 W11256462 (Diode)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ0
Near Monroe, NC 28110
Jonathan J.
Job Details:
10/11/2023
Complaint burning smell smells like a BBQ fire pit. Lighter fluid. I found no electrical issues. I found no plastics issues. I found no issues that I can with the control no lighting issues no wall electrical issues. All the elements are glowing red hot and working properly and cycling like theyre supposed to no error codes in fault history Whirlpool file number 7737534045 file number. Per whirlpool and images uploaded no safety issues with the machine. No property damage no bodily injury occurring or occured. Vocs more than likely cause of odor from construction and painting.
We serviced a
MAYTAG WASHER
Model MVW6500MBK1
Near Monroe, NC 28110
Jonathan J.
Job Details:
10/11/2023
Complaint Wash machine is very loud during spin cycle. Makes loud banging noises and clunking noises all the time. Noises machine is making or normal noises. Noises unit is making ours due to no insulation during manufacturing process anymore. Clunking is from cam and out of balance issues. Loading issues. Sway in basket is due to the independent suspension that unit has no issues with the suspension at this time. No additional issues found no error codes in fault history at this time everything is working properly. I performed a calibration procedure and checked leveling of the machine. Machine is properly leveled. No abnormal noises with an empty tub.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
10/11/2023
"Complete wash machine is not doing anything will press start and then less than five minutes later washing machine will say cycle complete. I found actuator arm had broken. I replaced actuator, found camo, sticking, replaced cam I performed a DLMS calibration cycle I tested operations. No additional issues found with washing machine here today.; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
10/11/2023
"Complaint not making ice rework I found fill tube was frozen over I found fill tube heater had come detached from fill tube I reattached heater verified in test 19 heater is getting hat has 124.3vac getting to it in test mode e0 in test 56 test 45 filled ice maker with water after running test 57 ice maker harvest. If customer calls back for a no ice condition, will need main control to fix if fill tube is frozen over again."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Weddington, NC 28104
Jonathan J.
Job Details:
10/11/2023
"Complaint unit not making ice I found harness is broken at the bottom of the door unit will need door to fix for Whirlpool icing on the left side could be caused by customer, blocking, venting, inside a refrigerator and allowing food to sit on the back wall. Poor airflow issues. ; ordrng 1 W11395866 (Door)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Charlotte, NC 28262
Robert A.
Job Details:
10/11/2023
"Cx complaint that the unit is still making noise while it runs. I inspected the unit to confirm the complaint. I found no error codes, the cx has multiple videos of the issues with clothes. I called WP to document the issues. Multiple gear cases have been replaced already. I ran a service cycle, all components passed with no issues. There were noises but they were within the range of normal operation. Functionally the unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48QDW00
Near Longmeadow, MA 01106
Mike K.
Job Details:
10/11/2023
"2nd tech on built in sealed system repair. Conpressor replaced, held vacuum, charged with 7.5 oz r134a and unit verified starting to cool."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near East Hartford, CT 06108
Mike K.
Job Details:
10/11/2023
"Unit is covered by 1yr wp warranty per service bench.Complaint of noise level when running. Sound heard is from fr evap fan. Removed cover and full evap pattern but no blockage., pulled fab blade off and put back on and same. Grows in sound the longer it runs and when ramping up. Ordering fan, evap fan motor and cover, as tab broke in removing.; ordrng 1 WP67006337 (Fan) and 1 W11661931 (Evap fan motor) and 1 W11176847 (Grill)"
We serviced a
MAYTAG DRYER
Model WTW5057LW0
Near Springfield, MA 01128
Gary V.
Job Details:
10/11/2023
"Inspected and found unit does let in a bit of warm water on cold, settings and design is normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near East Hartford, CT 06108
Roger R.
Job Details:
10/11/2023
Found unit working properly at this time. Found no issues with sealed system or fans. Instructed customer about refrigerant noises during shut down and balance of system
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near West Hartford, CT 06107
Chuck M.
Job Details:
10/11/2023
Customer complaint is that refrigerator is not cooling. Unit was unplugged upon arrival. Plugged in and tested amp draw at compressor and got .5 amps. Found very poor frost pattern on evaporator. Frost pattern would not pass 2nd coil on evaporator. Took pic. Ordered compressor and couplers R600a. ; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process Stub) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS10
Near Newington, CT 06111
Chuck M.
Job Details:
10/11/2023
Customer complaint is that dispenser was not dispensing water. Inspected and found reservoir kinked. Corrected and tested. Showed customer it works.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Farmington, CT 06085
Ruben C.
Job Details:
10/11/2023
"Replaced control ,ui and console tested operation normal ran diagnostics normal ran cycle normal"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Avon, CT 06001
Ruben C.
Job Details:
10/11/2023
Checked unit found panel not responding stuck in control lock ordering console in white; ordrng 1 W11591400 (Console)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558FEZ03
Near Newington, CT 06111
Ruben C.
Job Details:
10/11/2023
Checked unit found relay faulty open not letting comp operate replaced relay comp started imediately will need to let unit operate for at 24 to 48 hours to see if cooling and freezing; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Iron Station, NC 28080
Ryan S.
Job Details:
10/11/2023
Customer complained unit wont start after sense goes straight to done. Found capacitor had came out of clamp. And broke wire. Repaired wire and secured capacitor so that it wont come out of clamp. Reassembled and ran service mode. Verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28270
Jeff L.
Job Details:
10/11/2023
Replaced capacitor unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Charlotte, NC 28270
Jeff L.
Job Details:
10/11/2023
"Replaced lid latch and strike the strike hits a little before it goes into latch nothing to be done about that the way the part is made. I advised customer once the spring loosens up in strike maybe it will close to their satisfactionCall complete; dspstn on spec-tagged invntry: 1 W11457841 STRIKE , used 1 W11394572 (Latch) from stock"