We serviced a
MAYTAG RANGE
Model MGR5875QDS
Near Agawam, MA 01001
Gary V.
Job Details: 08/09/2023
"Inspected and found unit had rodent infestation and has nests and wires chewed, unit unable to be repaired."
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Agawam, MA 01030
Gary V.
Job Details: 08/09/2023
"Inspected and found unit main acu not shutting dryer off. Also customer is elderly and having trouble pushing and holding start button. This is normal design of start button, but main acu needs to be replaced because of stuck run relay. Will order and return.; ordrng 1 W11630382 (Module acu)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL7D
Near New Britain, CT 06052
Amanda R.
Job Details: 08/09/2023
Complaint found water leaking into basement from ceiling dishwasher is above where leaked over sudsing occurring in dishwasher went over vinegar bath cut suds with oil connection to inlet valve leaking customer fixed could duplicate leak hasnt leaked the last four washes
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75021HZ2
Near Newington, CT 06111
Amanda R.
Job Details: 08/09/2023
"Runs sounds normal not heating check wave guide before installing magnetron ; ordrng 1 W10818686 (Magnetron), dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Somers, CT 06071
Amanda R.
Job Details: 08/09/2023
Gasket not sealing on left top and left bottom gasket not ripped heated up and remolded to cabinet went over packing shelves and door nothing should be hanging over shelving sometimes over packed shelves and the door bins can prevent door from sealing normally
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Enfield, CT 06082
Amanda R.
Job Details: 08/09/2023
Unit ran all night on normal setting bearing bad in gear case leaking under neath slightly ran calibration and automatic test quoted for gear case
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/09/2023
Complaint water leaking from behind and underneath the fridge I verified water is not leaking from behind the fridge is leaking from the yellow water fitting whenever unit with dispense ice and fill with water icemaker it would leak I confirmed by testing water operations. No additional leaks found. Everything else is working fine no cooling issues either.; used 1 WP2198677 (FITTING 1/4-1/4) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Enfield, CT 06082
Amanda R.
Job Details: 08/09/2023
It cooled down after relay for compressor was replaced temps varying freezer is freezing but at like 15 degrees ff section in fifties condenser coils full of dog hair showed customer how to remove kick plate and clean compressor is running evaporator fan is running damper open set temps at recommended ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/09/2023
This unit had multiple problems. When I came out after 1st tech I found the ice maker fan running at very low rpm once the control board was replaced the fan motor is turning proper rpm now. Upon this visit I found the flapper sometimes will shut all the way and some times it will not. I had to manually push it shut with my finger. This allowing warm air to get into ice bucket and freeze everything together. New flapper assembly is needed. Will be back Wednesday 16th amPart#W11189145 flapper assembly ; ordrng 1 W11189145 (Flapper assembly)
We serviced a
WHIRLPOOL MICROWAVE
Model JMW2430DS03
Near Charlotte, NC 28226
Jeff L.
Job Details: 08/09/2023
Need to replace UI board F2 E1 fault code will be back next Wednesday 16th pmPart#W11299401; ordrng 1 W11299401 (UI)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 08/09/2023
Found that timer knob is cracked and spinning on timer stem. Dryer operating properly. Ordering knob.; ordrng 1 W11675852 (Knob)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near York, SC 29745
Mitch H.
Job Details: 08/09/2023
"Removed evaporator cover, defrosted and cleared ice buildup from evaporator. Installed new evaporator fan cover assembly and HMI. Restored power, ran diagnostics, all fans, compressor and other functions tested good. All operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near York, SC 29745
Mitch H.
Job Details: 08/09/2023
Checked and found evaporator frozen and evaporator fan not running. Customer says he I getting a PO message on display and has to reset refrigerator. Ordering HMI and evaporator fan assembly.; ordrng 1 W11642011 (HMI control) and 1 W11661931 (Evaporator fan assembly)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near York, SC 29745
Mitch H.
Job Details: 08/09/2023
"Replaced control and user interface. Entered diagnostics, ran DLMS calibration. All functions tested good. Washer operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Mooresville, NC 28117
Vincent O.
Job Details: 08/09/2023
Found fill tube not aligned with fill cup causing water to overflow. Aligned properly and verified proper fill. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mooresville, NC 28117
Vincent O.
Job Details: 08/09/2023
Installed new compressor. Pulled vacuum and checked for leaks. Recharged 68g r600. Tested and verified proper operation and cooling. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Worcester, MA 01606
Angel R.
Job Details: 08/09/2023
Found Gearcase shaft completely worn down. Will need to order new one. Left wash plate at customers home. Will need two time slots for this job and asked customer to make unit more accessible upon return.; rqstng P&A on 1 W11454734 (Gearcase)
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Worcester, MA 01605
Angel R.
Job Details: 08/09/2023
"Installed elements, tested ok."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Denver, NC 28037
Mark C.
Job Details: 08/09/2023
Installed new outer door unit has no physical damage.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Southbridge, MA 01550
Roger R.
Job Details: 08/09/2023
"Found cycle signal not working all the time. Cuts out and then resumes after a few loads also leaking from the fill valve, detergent box. Will order both items and call when available ; rqstng P&A on 1 W11173597 (Housing, water) and 1 W10858298 (Panel, UI)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC3
Near Mooresville, NC 28115
Vincent O.
Job Details: 08/09/2023
Found pet food inside heater chute burning when unit heating. Removed pet food from chute. Customer is unable to pay for service. Please cover under I&i. I&i is now fulfilled.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near West Hartford, CT 06119
Chuck M.
Job Details: 08/09/2023
Installed lower harness and tested washer. Checked ok.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Salisbury, NC 28147
Vincent O.
Job Details: 08/09/2023
Found f4e4 error code. L2 voltage under 50vac. Relay not sending power to heater. Checked and verified proper incoming voltage. Unit is getting 243v. Order and replace main control. ; ordrng 1 W11133021 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Lexington, NC 27295
Vincent O.
Job Details: 08/09/2023
Found fill tube not aligned with fill cup causing water to pour over when filling. Properly installed fill tube. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711SMFZ02
Near South Windsor, CT 06074
Jeremy B.
Job Details: 08/09/2023
Customers complaint is refrigerator making an abnormal noise as the compressor is getting ready to cycle off and after its off for a few mins. Let refrigerator run and waited for it to cycle off and verified tne sounds to be expansion and contraction of the pipes. There is no repair that will make this quieter. Explained that the sounds are normal sounds of the refrigerator equalizing itself.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Huntersville, NC 28078
Mark C.
Job Details: 08/09/2023
Unit has condensation forming from a deformed vent at the bottom of the oven trapping excess moisture.; ordrng 1 W11598202 (Vent)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 08/09/2023
I replaced all previously order parts I cycled icemaker verify the icemaker is not leaking any water from the back also verified the water leaking from Filter house in or any inlet valves. No additional issues found with water supply at this time. Customer provided a brand new water filter as well. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near South Windsor, CT 06074
Jeremy B.
Job Details: 08/09/2023
Microwave not heating and getting F1E6 error code. The wave guide cover is melted and the wave guide is burnt and pitted. Unit not in warranty and wave guide can not be repaired. Called tech support and documented my findings was given this SR#7737049264
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28212
Robert A.
Job Details: 08/09/2023
"Cx complaint that the units filter housing does not open. I inspected the unit to confirm the complaint. I found the filter is stuck, I removed the filter. The filter housing arm does not catch the filter. I replaced the filter housing and tested the unit for the cx. The unit has no leaks and is working as designed."
We serviced a
WHIRLPOOL RANGE
Model KDRS483VSS04
Near Charlotte, NC 28209
Robert A.
Job Details: 08/09/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Oxford, MA 01540
Roger R.
Job Details: 08/09/2023
Checked operation of range and found all okay. No shorted or burnt wires and current draw is well within design parameters. Unable to determine cause of breaker tripping after a few minutes of oven usage. Recommend having electrician replace breaker with new one.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Grafton, MA 01536
Angel R.
Job Details: 08/09/2023
"There is no water line going to unit, advised customer to call plumber to have one installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Worcester, MA 01603
Roger R.
Job Details: 08/09/2023
"Found unit has a stripped auger motor. Unable to remove yoke from shaft. Will need new motor and related parts. Will order and return asap ; rqstng P&A on 1 W11671282 (Motor, auger) and 1 WPW10309864 (Divider), ordrng 2 67006425 (Screw)s, rqstng P&A on 1 W11378860 (Washer) and 1 WP63052-2 (Yoke)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TWB
Near Worcester, MA 01603
Roger R.
Job Details: 08/09/2023
Installed new defrost drain pan and hose that was missing.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Lexington, NC 27295
Vincent O.
Job Details: 08/09/2023
"Installed new control and socket. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC and 1 W10210871 HOLDER,LAMP"
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 08/09/2023
Complaint washer not working F0e3 over suds condition F0e5 out of balance error f5e3 latch failure customer declined repair today
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Monroe, NC 28110
Jonathan J.
Job Details: 08/09/2023
"I replaced both left and right hinges, tested operations inspected for leaks no leaks found everything working fine"
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Wingate, NC 28174
Jonathan J.
Job Details: 08/09/2023
Complete condensating around the door. Heavy frost building up. Not cooling properly. I found door is warped unit will need a new door to fix ordering door customer to call us when door comes in. No additional issues found with freezer at this time. Freezer is located in garage wide open this specific model its not rated for garage. Use though may have cooling issues due to temperature rating. ; ordrng 1 W10746780 (Door wht)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Monroe, NC 28112
Jonathan J.
Job Details: 08/09/2023
"Complaint dryer is leaving lint all over room have to clean, lint off of everything daily or after every usage of the dryer. I found vent restrictions, coming from both outside vent and lint screen screen would not let water pass through screen at all. I inspected all seals and gaskets. No issues with seals or gaskets dryer is heating properly as of now. No additional issues found with dryer at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Paxton, MA 01612
Roger R.
Job Details: 08/09/2023
Found unit low on refrigerant. Found leak at the suction line coupler. See photo. Replaced coupler with solid connection. Recharged with 47g R600a.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cornelius, NC 28031
Mark C.
Job Details: 08/09/2023
Installed new drivetrain unit is fully operational with no abnormal noise.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10902814 WASHPLATE
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Mooresville, NC 28117
Mark C.
Job Details: 08/09/2023
Installed new drain pump unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, NC 28117
Mark C.
Job Details: 08/09/2023
Cleared blockage installed new compressor and evaporator pulled vacuum only to realize the r134a tank I has is for automotive gauges. Either need an adapter a new tank or schedule a tech that can recharge the system asap.; saved tckt
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Springfield, MA 01104
Chris B.
Job Details: 08/09/2023
Replaced part and unit running normal. No leaks detected.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Charlotte, NC 28209
Robert A.
Job Details: 08/09/2023
I installed the ordered part. The unit is good to go. Part #W11632700
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJB00
Near Watertown, CT 06795
Jimmy R.
Job Details: 08/09/2023
"Checked over unit and found fridge not keeping temp and freezer working as designed, checked temps and found reading 52 degrees unit was in a defrost cycle when arrived. Waited for defrost to end and checked cooling, found evap frozen over with a good frost pattern removed damper and checked for opening and closing found damper slow to open, replaced damper and checked air flow, found air flow seemed to be very slow and not much blowing out Fan is running returns are clear and working. Will order new fan motor and control ; ordrng 1 W11487480 (Cntrl box) and 1 W11369036 (Evap fan motor) and 1 W11487440 (Fan cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Enfield, CT 06082
Amanda R.
Job Details: 08/09/2023
Not defrosting brown wire going to heater element round evaporator pulled out reconnected defrost system working manually defrosted set temps at recommended
We serviced a
ELECTROLUX RANGE
Model EW30GF65GSF
Near Westfield, MA 01085
Gary V.
Job Details: 08/09/2023
"Inspected and found broken bake igniter and replaced with new igniter, cycled and tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Granby, CT 06035
Gary V.
Job Details: 08/09/2023
"Installed new lid latch and cycled, tested fine. Office collected balance, paid in full.; dspstn on spec-tagged invntry: 1 W11307244 DOOR LOCK"
We serviced a
LG REFRIGERATOR
Model LTCS20020W
Near Windsor Locks, CT 06096
Gary V.
Job Details: 08/09/2023
"Installed parts listed and cycled back on, fan now running, please allow 24-48 hours for temps to regulate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Windsor Locks, CT 06096
Gary V.
Job Details: 08/09/2023
"Installed parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Northbridge, MA 01588
Angel R.
Job Details: 08/09/2023
"Ran diagnostics found F0E1 load detected during wash cycle, F6E1 communication error MCU. Checkled voltage going to mcu as well as ccu and both getting 120v. Ohmed out wiring between both and checked out ok. Possible door lock issue is mentioned in tech sheet. Checked voltage going to door lock and got erratic reading. Advised customer pricing of door-switch and install and they have decided to look into buying new as this is 12 years old."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Vernon, CT 06066
Jeremy B.
Job Details: 08/09/2023
Installed new 3rd rack rail. All checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Matthews, NC 28105
Jeff L.
Job Details: 08/09/2023
Replaced control put unit into diagnostics no fault codes detected. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/09/2023
"Replaced turn table motor and plastic track the unit still making noise. I removed the track from the equation and the glass turned with no sound. The glass is not warped, the track is not broke, it sounds like the glass is moving on the track or the track is making the noise from weight of glass and items set on glass. I cannot see or feel any defects in the bottom mold of the microwave. Gonna call and document with whirlpool tech support at this time there is nothing else we can replace to make sound go away. Will call customer when part comes inWhirlpool Tech ( Brandon) SR#7737051737 Wants us to replace the glass before saying non repairable; ordrng 1 W11685581 (Glass)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/09/2023
"Replaced wash motor put unit thru diagnostics no fault codes present ran unit on drain and spin also started it on normal wash cycle all operations are normal. Unit ran and checked ok. I previously put in notes that cap was bad and possibly lid lock. Neither were bad, only motor needed to be replaced and thats what I charged customer for.(Call complete)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/09/2023
Replaced UI and control board unit put unit into diagnostics no fault codes found. Put unit into wash mode and unit ran and checked ok.(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near West Brookfield, MA 01585
Roger R.
Job Details: 08/09/2023
Found unit set on coldest setting and defrost drain frozen causing ice to block air flow. Cleaned ice and frost and cleared drain tube. All okay. Reset to normal settings.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Monroe, NC 28112
Jonathan J.
Job Details: 08/09/2023
Complaint knob will not turn at all dryer will not start. I found timer locked up dryer knob plastics have crumbled. Unit will need knob to fix fully. I replaced timer today. office to call customer when knob comes in.; saved tckt
We serviced a
LG WASHER
Model WM3360HWCA
Near Franklin, MA 02038
Aimee Z.
Job Details: 08/09/2023
Installed new drain pump and ran quick wash until drain; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Suffield, CT 06078
Amanda R.
Job Details: 08/09/2023
Replaced both freezer rails
We serviced a
KITCHENAID RANGE
Model KCGS950ESS02
Near York, SC 29745
Mitch H.
Job Details: 08/07/2023
"Replaced burner head. Tested, all cooktop burners operating properly. No other issues found."
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Charlotte, NC 28270
Jeff L.
Job Details: 08/07/2023
"Found oven light not cutting off when door is shut. Found 3 screws out of bottom of door replaced those. Also found door handle loose tightened it. The door is not closing all the way to cut light off, I can push against the center top of door and light goes out. The oven latch is fine, if I push latch with finger light goes out. At this time Im ordering door hinges. Also need to adjust gas flow to right front burner taking a little longer to light because of gas pressure coming the gas valve need to adjust that when come back.Part#W11568813Part#W11568813; ordrng 1 W11568813 (Rh hinge) and 1 W11568941 (Lh hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ02
Near Bristol, CT 06010
Ruben C.
Job Details: 08/07/2023
Checked unit found freezer door staying open tracks not going in all the way ordering tracks; rqstng P&A on 1 WPW10397636 (Freezer door track left) and 1 WPW10397635 (Freezer door track right)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Bristol, CT 06010
Ruben C.
Job Details: 08/07/2023
Checked found door switch broken replaced door switch tested operation normal; used 1 W11396033 (Door switch) from stock
We serviced a
KENMORE REFRIGERATOR
Model KFIS25XVMS00
Near Ellington, CT 06029
Amanda R.
Job Details: 08/07/2023
Lost complete cooling compressor running condenser coils very dirty cleaned and quoted for sealed system work
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/07/2023
Complaint microwave is not heating. Oven taking 20 to 30 minutes to heat as well. I verified all elements are working on oven. I verified proper voltage. No error codes in that regard. I did find F688 era code microwave appliance manager error code. Cleared code microwave still not heating properly. No additional issues found an order and controls and magnetron. Office to call customer when parts come in. ; ordrng 1 W11578959 (Magnetron) and 1 W11448962 (Control) and 1 W11578579 (Inverter) and 1 W11325786 (Appliance manager) and 1 2xtime (2xtime)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Windsor, CT 06095
Chuck M.
Job Details: 08/07/2023
Customer complaint is that dishwasher was leaking. Inspected and found bushings on heater worn. Replaced heater from T/S pet S17304 code. Tested and no leaks found. Dishwasher checked ok. ; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
MAYTAG DRYER
Model MED5600TQ0
Near Springfield, MA 01118
Roger R.
Job Details: 08/07/2023
Found failed thermal fuse on blower output. Quoted for part and labor. Replaced and checked all okay. ; used 1 WP3390719 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL GARBAGE DISPOSA
Model 5-75
Near Holyoke, MA 01040
Mike K.
Job Details: 08/07/2023
"Disposal was jammed, and tripped its internal breaker. Reset and was able to clear ceramic pieces and glass, back to working order"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Mooresville, NC 28115
Mark C.
Job Details: 08/07/2023
Unit is not cooling in the fresh food due to an open short in the fresh food thermistor.; ordrng 1 WPW10384183 (Thermistor) and 1 W11546690 (Control box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Holyoke, MA 01040
Mike K.
Job Details: 08/07/2023
Unit under 1yr wp warranty per service bench.Found a broken ice bin.Office to call when part comes in to schedule return; ordrng 1 WPW10558424 (Ice bine)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Tolland, CT 06084
Amanda R.
Job Details: 08/07/2023
Installed ff section door went over issue with customer explained unit needs to be leveled and checked the water dispensing making sure not leaking from water filter housing
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ2
Near Suffield, CT 06078
Gary V.
Job Details: 08/07/2023
"Inspected and black L1 connection at main acu no inserted all the way, tightened terminals at control board and tested fine."
We serviced a
FRIGIDAIRE DRYER
Model AEQ6000ES-WWWE
Near Auburn, MA 01501
Chris B.
Job Details: 08/07/2023
Complaint that the unit is not cycling through correctly. Found bad control board and lint screen and housing. Found the model and serial number faded out on the unit. Customer showed proof of purchase and proof that we have been there to repair the dryer before as shown in the pics. Will have office go over the pictures of proof. ; rqstng P&A on 1 134557201NH (Control Panel) and 1 131450300 (Lint Screen)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lexington, NC 27292
Vincent O.
Job Details: 08/07/2023
Installed new harness. Tested and verified proper operation. All functions check ok. Kids answered door and informed tech that mom was home. Tech completed call. Upon completion unable to find anyone including mom. Here kids in other room. Called for someone multiple times. No answer. Unit is repaired. Tech will not enter home in that manner again without adult fully present.
We serviced a
MAYTAG MICROWAVE
Model MMV5207AAW
Near Mooresville, NC 28117
Mark C.
Job Details: 08/07/2023
"Door handle has broken off the door. The door handle is a part of the door assembly as a whole, the door assembly is nla customer would have to replace the microwave. Contacted tpb states close out the ticket and they will submit it to the warranty company."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS0
Near Suffield, CT 06078
Gary V.
Job Details: 08/07/2023
"Inspected and found no bake or broil being energized when selected, measured 240v at main acu, unit needs new main acu, will order and return .; ordrng 1 WP3196548 (Thermal fuse) and 1 W11100515 (Main acu)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Granby, CT 06060
Gary V.
Job Details: 08/07/2023
"Inspected and found multiple problems, both left front and right front burner heads not sealing properly letting flame thru bottom of head and center rear warped causing yellow flame, bake igniter broken, broil flame very low and needs orafice adjustment. Will order parts and return. **CUSTOMER WILL HAVE UNIT PULLED OUT FOR RETURN TRIP**; ordrng 2 W11344539 (Burner head)s and 2 W11344742 (Burner head)s and 2 W11344746 (Burner head)s and 1 W11355922 (Bake igniter) and 1 W11502161 (Lp conversion kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Granby, CT 06035
Gary V.
Job Details: 08/07/2023
"Inspected and found lid lock broken, quoted and they will call.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB13
Near Shrewsbury, MA 01545
Chris B.
Job Details: 08/07/2023
Complaint that the ice maker is not working properly. Found broken door hinge on the left side not closing switch to activate water and ice dispenser. Quoted for parts and labor. Will order parts for a return visit. Office will contact customer for return. ; ordrng 3 W11474472 (Screw)s and 1 W11673500 (Hinge) and 2 W11177574 (Screw)s and 1 W11298172 (Hinge left) and 1 WP2316859 (Bushing) and 1 WP2320509 (Cam Door) and 1 WPW10546285 (Ice Motor Kit) and 1 WPW10504458 (Ice Chute)
We serviced a
ROPER WASHER
Model RTW4516FW1
Near Charlotte, NC 28208
Robert A.
Job Details: 08/07/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL24IGX00
Near Charlotte, NC 28209
Robert A.
Job Details: 08/07/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Huntersville, NC 28078
Vincent O.
Job Details: 08/07/2023
"Found no voltage to compressor. Voltage randomly gets sent and drops immediately at start up. Replaced Orion board from compressor kit and tested. Same issue. Tested voltage from main control and found voltage drop at main control. Unit will need main control. Left compressor with customer. Order and replace main control. ; ordrng 1 W11533213, dspstn on spec-tagged invntry: 1 LINEARGUAGES OIL-LESS"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28262
Vincent O.
Job Details: 08/07/2023
Found rotor bolt had fallen off not allowing rotor and slide to properly align. Installed rotor bolt and secured properly. Tested and verified proper operation. All functions check ok.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Holyoke, MA 01040
Mike K.
Job Details: 08/07/2023
"But is under wp 1yr warranty per service bench.Has been getting some frost along top middle of freezer. Seal looked god on door but some gapping between liner and case. Also gasket not sealing at bottom edge of rf, some insulation visible and keeping gasket from sealing, renovwd insulation build up and reformed gasket, sealing properly.Ordering sealant to seal gap, though rf gasket likely the issue.; ordrng 2 Wp482338 (Sealant)s"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near East Windsor, CT 06016
Gary V.
Job Details: 08/07/2023
"Inspected and found hub stripped and wash plate will not come off, unit needs Gearcase and wash plate and hub, will submit estimate and call.; rqstng P&A on 1 W11454734 (Gear case) and 1 W10528947 (Hub), dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near East Windsor, CT 06016
Gary V.
Job Details: 08/07/2023
"Installed parts listed and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Enfield, CT 06082
Gary V.
Job Details: 08/07/2023
"Inspected and found f2e2 fault ui panel disconnected, found ribbon connections together on ui , but still faulting on f2e2, will order ui panel and return.; ordrng 1 W11478526 (Ui panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Charlotte, NC 28269
Vincent O.
Job Details: 08/07/2023
Installed new compressor. Pulled vacuum and checked for leaks. Recharged 54g r600@. Tested and verified proper operation and cooling. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Plainville, CT 06062
Ruben C.
Job Details: 08/07/2023
Checked unit not getting water thru filter housing ordering housing and water valves pad in front is working normally; rqstng P&A on 1 WPW10279866 (Dual valve) and 1 WPW10238100 (Valve) and 1 W10844267 (Filterhousing)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Plainfield, CT 06374
Amanda R.
Job Details: 08/07/2023
Complaint randomly wont advance through cycle leaving clothes very wet at end of cycle sometimes wont drain ; ordrng 1 W11417466 (Control) and 1 W11038689 (Valve) and 1 W11307244 (Lid lock)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Stafford, CT 06076
Amanda R.
Job Details: 08/07/2023
Over sudsing shifter fault off balance load not advancing through cycle needs new inlets valves and shifter went over soap amount and how often to do clean washer cycle and loading clothes evenly in basket ran automatic test agitating normally ; rqstng P&A on 1 W11168740 (Cod valve) and 1 W11168743 (Valve) and 1 W10913953 (Actuator)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near East Hartford, CT 06118
Jeremy B.
Job Details: 08/07/2023
"Motor only hums and washer not shifting. Replaced capacitor and actuator ran calibration then self test all checks ok. Had customer start a load and they called back saying its doing the same thing. Will order and replace motor, control, and harness. ; rqstng P&A on 1 W11283592 (Motor) and 1 W11095106 (Harness) and 1 W11116592 (Control), used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hartford, CT 06106
Chuck M.
Job Details: 08/07/2023
Installed motor and tested. Showed customer it works. No noise detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Hartford, CT 06112
Chuck M.
Job Details: 08/07/2023
Customer complaint is that refrigerator was not cooling properly. Inspected and found ice in air tower and return. Cleared ice and set unit to recommend. Advised customer to arrange food in freezer for proper circulation. Allow time for unit to stabilize and reach proper temperature.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hartford, CT 06112
Chuck M.
Job Details: 08/07/2023
Customer complaint is that dryer was not starting. Inspected and found thermal fuse open. Replaced and tested. Showed customer it works. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Rock Hill, SC 29732
Mitch H.
Job Details: 08/07/2023
"Tested and ran diagnostics. No stored error codes. An full diagnostics cycle, all functions working as designed. Heater operating properly. No issues found.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 08/07/2023
"Tested and found motor not starting. Replaced capacitor, retested, all functions operating properly.; used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Rock Hill, SC 29730
Mitch H.
Job Details: 08/07/2023
"Checked and found noise coming from clutch. Replaced clutch and actuator. Tested, still making a loud grinding noise. Ordering gear case and wash plate.; ordrng 1 W11454372 (Gear case) and 1 W11397111 (Wash plate), used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"