We serviced a
GE MICROWAVE
Model PEB9159SJ2SS
Near Fort Mill, SC 29708
Mitch H.
Job Details: 08/10/2023
"Tested, found control board blank. Responds to inputs but no display. Microwave still heats and operates correctly. Quoted customer for repair . Collected full amount on card. Ordering control.; ordrng 1 WB56X30007 (Control assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 08/10/2023
"Cam not shifting all the way causing a loud noise during spin. Replaced cam and actuator. All checks ok. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Monroe, NC 28110
Jeff L.
Job Details: 08/10/2023
Replaced parts unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Rock Hill, SC 29730
Mitch H.
Job Details: 08/10/2023
"Checked and found belt broken. Installed dryer kit. Reassembled, tested, now operating properly.; used 1 4392065 (Dryer kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Rock Hill, SC 29730
Mitch H.
Job Details: 08/10/2023
"Checked and tested all components. All operating properly and normally. Found no unusual noises or vibrations. No issues with compressor or other parts vibrating against cabinet or each other. Refrigerator is in a very tight location, left bottom actually sits on shoe molding. Possibly could be causing unusual noises due to location."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Indian Land, SC 29707
Mitch H.
Job Details: 08/10/2023
Instructed customer on how to remove oven bottom for cleaning. Customer pointed out defect in outer door glass. Ordered glass.; ordrng 1 W11176456 (Oven door glass)
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Huntersville, NC 28078
Mark C.
Job Details: 08/10/2023
Installed new door unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model LSR8233EQ0
Near Burlington, CT 06013
Ruben C.
Job Details: 08/10/2023
Checked unit found lid switch broken replaced switch tested operation normal; dspstn on spec-tagged invntry: 1 3949247V DOOR/LID SWITCH
We serviced a
WHIRLPOOL DRYER
Model WGD7120HW0
Near Waterbury, CT 06710
Jimmy R.
Job Details: 08/10/2023
"Checked over unit and found dryer rear felt seal had come off twisting up clothing and stopping tub, removed drum and found old seal had ripped and split in half causing it to fall off, glued old seal back on for now so customer can use. will order a new felt seal kit to fix issue ; ordrng 1 280114 (Seal kit), used 1 WPY055980 (HI TEMP ADHESIVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Waterbury, CT 06706
Jimmy R.
Job Details: 08/10/2023
"Removed old compressor and replaced with new replaced couplers and filled with 4.7 oz 134a, checked cooling and unit is now frosting up properly. Replaced all shims on both fridge and freezer doors due to not sealing heated both door gaskets to creat a good seal, lubed both upper and lower hinge and levee up unit so doors will close properly, all operations now working to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, CT 06704
Jimmy R.
Job Details: 08/10/2023
"Tested unit and found wile filling unit would be set to hot and water coming out cold, checked water inlet hookups and found reversed causing issue with water. Swapped hoses to proper locations ran unit threw a calibration and wash cycle, levee unit due to tipping to the right ran a spin and all operations are now working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Waterbury, CT 06704
Jimmy R.
Job Details: 08/10/2023
"Tested unit and found dryer would not heat up, removed venting and checked heat found no heat, checked voltage to terminal block and 240v and 120v on each leg present. Ohmed heater and found faulty removed and found heater coil broken, replaced element and dryer is now heating and operating to factory specs ; used 1 279838 (ELEMENT) from stock"
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Waterbury, CT 06705
Jimmy R.
Job Details: 08/10/2023
"Tested unit and found oven erroring out f1e0 cntrl failure, removed back of oven and found cntrl relay burnt causing error. Replaced faulty cntrl with new heated oven to 350 degrees and oven is now getting to temp and working to specs"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28208
Robert A.
Job Details: 08/10/2023
"Cx complaint that the unit is making a rattling noise while it runs. I inspected the unit to confirm the complaint. The unit tumbles, heats and has good airflow. I removed the drum and found the blower wheel cracked. I replaced the blower wheel and tested the unit for the cx. Th unit is working as designed; used 1 WP697772 (BLOWER WHEEL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW01
Near Wallingford, CT 06492
Jeremy B.
Job Details: 08/10/2023
Part damaged will reschedule for Monday. ; schdld next appmnt for 8/14 MON PM
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Meriden, CT 06450
Jeremy B.
Job Details: 08/10/2023
Start button not working. Found lid lock error code. Replaced and tested all buttons working properly. ; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Durham, CT 06422
Jeremy B.
Job Details: 08/10/2023
Washer making an abnormal rubbing noise. Noise coming from gearcase. Requesting autho. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10902814 (Washplate) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near East Hampton, CT 06424
Jeremy B.
Job Details: 08/10/2023
Customers complaint is cloths still not spinning out that day 1 out of 10 loads wont spin out. Ran diag found F0E5(off balance load) ran calibration then self test all checks ok. Called tech support and documented my findings was given this SR#7737059715
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 08/10/2023
Washer not starting. Ran diag found basket speed sensor fault. Tried running diag but it doesnt advance and shuts off. Replaced actuator and tan calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Enfield, CT 06082
Gary V.
Job Details: 08/10/2023
"Inspected and found drain pump terminal connector came loose at drain pump, tightened terminal and cycled, tested fine now."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Mooresville, NC 28115
Vincent O.
Job Details: 08/10/2023
"Found blown element. Replaced bake element. Tested and verified proper operation. All functions check ok. ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF8
Near Attleboro, MA 02703
Angel R.
Job Details: 08/10/2023
"Checked temps at RC coming in at 34 degrees, FC at 0 degrees. Went through diagnostics with Mike over the phone, defrost working ok. Outlet with no ground still has not been addressed. Unit working as it should. Nothing more to Check."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Attleboro, MA 02703
Angel R.
Job Details: 08/10/2023
"Ran diagnostics, found F7E2 motor failure. Customer says she just installed unit and has not used it but once. Could not run diagnostics cycle, will order new pump and motor. ; rqstng P&A on 1 W11460946 (Pump and motor)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Worcester, MA 01605
Roger R.
Job Details: 08/10/2023
Found unit missing motor clamp at front of motor. Will need to order and return asap. ; ordrng 1 WPW10121316 (Clamp)
We serviced a
KENMORE DRYER
Model 110.60602990
Near Southwick, MA 01077
Mike K.
Job Details: 08/10/2023
"Unit squeaking from pulley. Supports,belt worn, quoted for repair kit / labor. Accepted. Replaced and running smooth.; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG OVEN
Model MEW9630AB00
Near Warren, MA 01083
Chris B.
Job Details: 08/10/2023
Complaint that the oven neither the bake nor broil oven is not heating. Found burnt electrical wires from the wall to the oven. Customer will have someone to take a look at the home wiring. Couldnt verify further on the oven. Collected trip fee. Customer has 7 days to waive the trip fee into labor if they find any issues after fixings the home electrical.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Wrentham, MA 02093
Aimee Z.
Job Details: 08/10/2023
Same issue as before No diagnosis and green light Cntrl offAnd drain pump powered on and cant shut offNeeds Cntrl 282.14Drain pump 119.48Cost repair to high looking purchasing new or calling manufacturer.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Southbridge, MA 01550
Roger R.
Job Details: 08/10/2023
Installed new lid due to cracks at hinge area
We serviced a
MAYTAG WASHER
Model MAV2755AWW
Near Franklin, MA 02038
Aimee Z.
Job Details: 08/10/2023
Found the gear case noisy and thrust bearing rattling. Cust buying new washer
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Mooresville, NC 28117
Mark C.
Job Details: 08/10/2023
Installed new fuse and control unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Sutton, MA 01590
Angel R.
Job Details: 08/10/2023
"Customer was not aware of appointment and is not home, will need to reschedule as she has been in the hospital.;"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Salisbury, NC 28146
Vincent O.
Job Details: 08/10/2023
Found unit stuck in default drain due to long fill error. Cleared pressure hose. Calibrated unit and verified proper operation. All functions check ok.
We serviced a
FRIGIDAIRE FREEZER
Model LFSH17S7HWG
Near New Britain, CT 06051
Chuck M.
Job Details: 08/10/2023
Customer complaint is that freezer was frosting up and door ajar on control. Inspected and found door gasket not sealing properly adjusted freezer level and door is closing properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8700EC0
Near Newington, CT 06111
Chuck M.
Job Details: 08/10/2023
"Arrived to replace gear case, rotor, stator and slider. Shaft to gear case is seized to basket. Attempted to hammer out but its not budging. Ordered basket and extra time. ; ordrng 1 W10811960 (spin basket) and 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28273
Jeff L.
Job Details: 08/10/2023
Fridge was plugged in had been for 2 weeks unit is running and cooling normally. Unit ran and checked ok
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Bristol, CT 06010
Ruben C.
Job Details: 08/10/2023
Checked unit found harness on timer loose reinstalled harness tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middletown, CT 06457
Jeremy B.
Job Details: 08/10/2023
Model serial number not matching ticket. Refrigerator under manufacturer warranty. Customer needs to call manufacturer and have ticket dispatched under manufacturer warranty
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Woodstock, CT 06281
Amanda R.
Job Details: 08/10/2023
Making random groaning noise needs to taken apart and inspected ordering dryer kit ; ordrng 1 4392067 (Kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Torrington, CT 06790
Ruben C.
Job Details: 08/10/2023
Checked unit found wires at freezer bottom hinge broken took pics gave cust estimate for door
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Winsted, CT 06098
Ruben C.
Job Details: 08/10/2023
Checked unit found water inlet valves not letting water in getting voltage to ordering valves; ordrng 1 W11316255 (Valve single) and 1 W11316256 (Double valve)
We serviced a
WHIRLPOOL WASHER
Model GHW9100LW2
Near Canton, CT 06019
Ruben C.
Job Details: 08/10/2023
Checked unit unit is working ok did not find any problem with unit
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS3
Near Amherst, MA 01002
Mike K.
Job Details: 08/10/2023
"F7e1 only error in history, heating failure.ran diagnostic cycle. Filled and opened dispenser fine, wash motor not running, drained fine and heating turned on properly.Quoted for sump assy. Accepted. Replaced sump assy and tested in normal cycle filled and went into wash fine, motor operational. Cancelled and drained fine, no leaks found.; used 1 WPW10605057 (MOTOR/SUMP) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS
Near Worcester, MA 01604
Roger R.
Job Details: 08/10/2023
Checked unit and found evidence of leaking at left side inside door. Found insulation pad had stains from absorbing water. Adjusted insulation pad to prevent reoccurrence.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Worcester, MA 01607
Roger R.
Job Details: 08/10/2023
Found unit has a bad wash hub. Quoted 39.99 for hub and 129.99 for wash plate. Unable to remove the wash plate w10902814 hub w10528947. For a total price of $419.60 including tax. Charged $129 trip charge. Balance due would be $290.60 if repair is desired.
We serviced a
GE LAUNDRY CENTER
Model GUD24ESSM1WW
Near Springfield, MA 01109
Gary V.
Job Details: 08/09/2023
"Inspected and found inner basket scraping outer tub and out of round and top cover broken, quoted for tub replacement and he will call."
We serviced a
KENMORE RANGE
Model 790.99513307
Near Enfield, CT 06082
Amanda R.
Job Details: 08/09/2023
Had power surge and now control wont work reset power control did not come back and control is discontinued
We serviced a
MAYTAG LAUNDRY CENTER
Model MHW5630HC3
Near Sharon, MA 02067
Aimee Z.
Job Details: 08/09/2023
"Installed hi and harness on us, ran diagnostics complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Franklin, MA 02038
Aimee Z.
Job Details: 08/09/2023
Checked hoses and lifted lid to check for leaksFound bullion on tub ringBecause of splashing new tub ring ; ordrng 1 W11094304 (Tub ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHB05
Near Rock Hill, SC 29732
Mitch H.
Job Details: 08/09/2023
"Replaced evaporator fan motor and defrost assembly. Tested, all operating properly. Reset control to recommend temp. Leveled unit and aligned doors.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Denver, NC 28037
Mark C.
Job Details: 08/09/2023
Customer states clothes still wet at the end of the cycle. Unit is fully operational however the duct has far to many bends. Took about 5 feet off the hose limiting it to two bends unit is fully operational.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Stanley, NC 28164
Mark C.
Job Details: 08/09/2023
"Installed new mag, sensor and controls unit is still throwing the microwave generation error. Ordering the wrong pn for the inverter, reordering inverter.; ordrng 1 W11578579 (Inverter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, MA 01108
Gary V.
Job Details: 08/09/2023
Customer was no answer on phone or at door. Office verified.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Palmer, MA 01069
Mike K.
Job Details: 08/09/2023
"Called techline, described mullion condition and door alignment, provided photos. Sr# 7737058014Documented with whirlpool, no further direction from techline."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlotte, NC 28216
Robert A.
Job Details: 08/09/2023
Cx complaint that the unit makes a loud buzzing noise while its running. I inspected the unit to confirm the complaint. I found the condenser housing is rubbing against the condenser fan. I adjusted the position of the condenser fan housing and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/09/2023
Complaint refrigerator freezer section back wall is frozen over has frost heavy developing on back wall. Condensation on the ceiling and door in the middle. I inspected door gasket resealed and reformed door gasket to ensure tight seal did not find any air leaks in door. I suspect food ors. Im sort of item may have been propping door open at the top slightly right in the center I found 45.8 ohms heater resistance I replaced defrost sensor I defrosted evaporator evaporator was completely frozen over hitting fan motor causing buzzing noise refrigerator is located in the garage. Garage is not climate controlled. Customer stated they do leave the door mainly closed. But keeping the door closed does not equate to climate controlled. operating temperature is 65 to a maximum of 90 ideal 70 to 75 operating temperature range. ; used 1 WPW10384183 (THERMISTOR) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Charlotte, NC 28216
Robert A.
Job Details: 08/09/2023
"Cx complaint that the unit does not work at all. I inspected the unit to confirm the complaint. The display is completely blank, the outlet is getting 121v and has good polarity. I checked incoming power to the control board (p1-1 & p1-3), its getting 0v. I checked the inline fuse and it was blown. I replaced the fuse with one from TS and tested Th unit for the cx. The unit is working as designed.; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Agawam, MA 01001
Gary V.
Job Details: 08/09/2023
"Cc autho #9297807562, for $574.73, paid in full. Office ran card. Inspected and found cond fan blade broken and evap fan getting voltage but not running,will order parts and return.; ordrng 1 W11193484 (Cond fan blade) and 1 WPW10464673 (Evap fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 08/09/2023
Installed new valve all checks ok. Customer r refusing to pay the difference.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Rock Hill, SC 29730
Mitch H.
Job Details: 08/09/2023
"Checked and found scratches and marks on one of the inner door glasses. Also checked center calibration, checks good. Instructed customer on using tools setting on control to adjust temp calibration. Ordering door assembly.; ordrng 1 W11600222 (Door) and 1 W10909682 (Nameplate)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Thomaston, CT 06787
Jimmy R.
Job Details: 08/09/2023
"Tested unit and found washer shaking out of control in a spin cycle, checked errors and found F8e1 long fill checked suspension and found bad found tub wobbling up and down and suspension not catching it like it should unit needs new suspension kit, customer will hold off for now and let us know about going forward with repair"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Meriden, CT 06451
Jimmy R.
Job Details: 08/09/2023
"Tested unit and found fridge led modules on left side of door and upper top of cabinet out, checked each module and found one on left side faulty and one on upper top faulty replaced both led modules and all lights are now working and operating to specs ; used 2 W11462342 (Modules) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Southington, CT 06489
Jimmy R.
Job Details: 08/09/2023
"Installed new door and customer advised me unit was shaking again, checked level and found front left leg not on the ground causing unit to wobble, wile checking legs found pedestal starting to bow out and crack advised customer the pedestal is breaking and this is causing issue with spinning the machine should be on the floor or on a concrete pad this would stop it from shaking, customer is going to buy a new pedestal the one they have now is also to small washer is sticking off 4 inches. If there still having issue they need a second opinion"
We serviced a
WHIRLPOOL WALL OVEN
Model KODE900HSS00
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 08/09/2023
Installed new parts and programmed. All checks ok.
We serviced a
WHIRLPOOL RANGE HOOD
Model KVWB400DSS
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 08/09/2023
Installed new motor all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HBL1
Near East Hampton, CT 06424
Jeremy B.
Job Details: 08/09/2023
Customers complaint is dispenser broken and dishes not drying. Found dispenser broken. Ran self test and all checks ok. ; used 1 W10861000 (DISPENSER) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near South Windsor, CT 06074
Jeremy B.
Job Details: 08/09/2023
Received wrong harness will reorder. ; ordrng 1 W11590868 (Harness)
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Southington, CT 06479
Jimmy R.
Job Details: 08/09/2023
"Double checked unit and found washer would not cycle or advance in any cycle checked errors and found actuator error and cntrl error, ran a calibration and found unit would just sit never agitating just moving the tub, checked actuator and found not moving. Replaced actuator and found when cycling unit shorted out found harness faulty causing short. Unit needs new actuator,harness and cntrl ; ordrng 1 W11212745 (Actuator) and 1 W11502823 (Cntrl) and 1 W11376227 (Harness), used 1 W10913953 (Actuator) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near China Grove, NC 28023
Vincent O.
Job Details: 08/09/2023
Found grinding noise from worn gearcase. Also belt squealing when switching speeds. Unit will need drip vent assembly rebuild. Order and replace drive assembly. ; rqstng P&A on 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11550891 (Agitator)
We serviced a
GE WASHER
Model GFW550SSN0WW
Near West Springfield, MA 01089
Mike K.
Job Details: 08/09/2023
"Unit sat with water in it, would not spin/drain. Cs had drained unit at trap and trap clear, also verified drain hose not crimped.Verified trap clear, ran drain and spin, spinning fine.Lock working fine.Ran rinse cycle, let fill a bit and put into drain and spin, drain pump not running, no hum no operation.Measuring 6vac at pump, in process of moving it did turn the pump on twice, each time less then a second.Quoted for control and pump. Will think it over, quote saved. Collected for service call."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Chicopee, MA 01013
Mike K.
Job Details: 08/09/2023
"Unit under 1yr wp warranty per service bench.F8e4 error code, water in drip tray, cleared and started normal cycle fine. Explained dish position as on bowl angled in front of bottom rack likely was cause. Also explained how to correct if error happens in future."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHW00
Near Chicopee, MA 01013
Mike K.
Job Details: 08/09/2023
"Cs says fan not working and freezer to warm. Compressor off on arrival, as had door open compressor/fans kicked on. 38 in rf,, 21 in fr. Fr was air temp after had been open for diagnosing, no product in fr.Lots of frost/frozen water droplets on ceiling of fr. Icemaker was in off position, but cubes were frozen and frozen water in bins.. along with one bag of ice that was not melting. Evap fan was surrounded by ice and cover was partially clogged, good evap frost pattern. Cleared ice build up and unit went into defrost as I was reassembling.Issue is same as previous repair, so just collected for service call. Door is easy to leave open, reminded cs to make sure it is closed.; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR"
We serviced a
GE WASHER
Model GTW460ASJ8WW
Near South Hadley, MA 01075
Mike K.
Job Details: 08/09/2023
"Complaint of unit not agitating, finding clothes unmoved. Ran normal cycle and filled and went into agitate properly. Cancelled and ran drain and spin, went into spin fine. With intermittent failure quoted for shifter and cam"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Ludlow, MA 01056
Chris B.
Job Details: 08/09/2023
Replaced all parts and washer running normal. No leaks detected. Ran two diagnostic cycles and all working normal. Calibration cycle test done. ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hartford, CT 06114
Chuck M.
Job Details: 08/09/2023
Installed control and tested. Washer checked ok.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Hartford, CT 06106
Chuck M.
Job Details: 08/09/2023
Installed spark module and ignitor harness. Tested and range checked ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28278
Jeff L.
Job Details: 08/09/2023
Replaced UI UNIT RAN AND CHECKED OK(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Canton, CT 06019
Chuck M.
Job Details: 08/09/2023
Customer complaint is that refrigerator and freezer had condensation. Inspected and found evaporator fan motor not running properly. Replaced and advised customer to arrange food items for better circulation. ; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Hartford, CT 06120
Chuck M.
Job Details: 08/09/2023
Customer complaint is that dryer drum does not turn. Inspected and found belt broken. Idler wheel and rollers checked ok. Ordered belt. ; ordrng 1 W11162091 (belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Fort Mill, SC 29708
Mitch H.
Job Details: 08/09/2023
"Checked and found RC section at 60 degrees, FC section at -1. Found RC evaporator fan not working. Entered diagnostics, all fans will run under diagnostics tests, fan motors checked good. Compressor and condenser fan operating properly. System not switching and powering RC fan. Ordering Orion control, main board and user interface.; ordrng 1 W11567409 (Orion control) and 1 W11664342 (Control) and 1 W11574767 (User interface)"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 08/09/2023
"Customer complained unit wont turn in, found belt cover had came off and pulled off wires to motor. Had to pull out harness to see separation on harness causing intermittent function. Unit would spin on last call but issue is harness broken in harness clip. Need harness and belt cover . Informed customer office will call when part comes in, ; rqstng P&A on 1 W11409708 (Belt cover), ordrng 1 W11643701 (Lower harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Gastonia, NC 28054
Ryan S.
Job Details: 08/09/2023
"Retuned to install parts ordered, installed new control and Ui , when installing Ui and taking out old Ui Ui housing started falling apart, Unit working otherwise now, but panel damage makes hitting buttons on panel difficult and cant use certain functions. needs new Ui housing panel. Informed customer office will call when part. Or,sing in to schedule return call. . ; rqstng P&A on 1 W11460908 (Control panel housing.)"
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW4
Near Hartford, CT 06105
Chuck M.
Job Details: 08/09/2023
Customer complaint is that washer door would not open. Ran diagnostics and found error code F9e1 long drain. Inspected and found lint buildup in filter. Cleared and tested. Washer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVB05
Near Belmont, NC 28012
Ryan S.
Job Details: 08/09/2023
"Customer complained of no cool. Upon arrival found evap coil had only partial frost pattern on my going as far as very bottom of evap. (Took picture) found compressor running and hot. Needs compressor and to check for leak upon install of compressor. Ordering compressor, filter drier, process tube and tube kit. Informed customer office will call when parts come in. ; rqstng P&A on 1 W10233961 (Compressor) and 1 2xtimeframe (2xtimeframe) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Process tube) and 1 876765 (Tube kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28277
Ryan S.
Job Details: 08/09/2023
"Retuned to complaint of low cool. Upon arrival found unit not cooling properly. partial frost pattern on freezer evap coils. Only two bottom rings of coil covered. Checked pressure and with unit off found 20psi across both sides. filled with nitrogen at 125 psi, bubble checked all brazing points and lockring points , bubble tested inside on evap points, rechecked outside sections again and on screws around hinges no leaks detected per no bubbles. Pulled vaccum on unit and found resting on -23psi , after 20 minutes lost 2 psi resulting in -22psi. Can not find leaks on external sections. called techline to report leak in cabinet that can no be repaired. While on hold with techline unit went down to -19psi. Informed tech-line of findings. Techline agreed leak is in area that cant be repaired. Unit deemed as non repairable, SR#(7737051537) gave customer sr# to call warranty company to give information that unit is non repairable. Gave customer information and left unit unplugged and informed customer to not plug unit in."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFMOO
Near Milford, MA 01757
Aimee Z.
Job Details: 08/09/2023
Freezer is over packed found fan isnt running and doesnt have good air flowWill need to re steam on return. No fan frost is building ; Cllctd $256.24 CC Ref # 9296469326
We serviced a
MAYTAG WASHER
Model MHW6000XW1
Near Charlotte, NC 28277
Ryan S.
Job Details: 08/09/2023
"Customer complained unit will turn on but when start is pressed unit wont start. Ran service test mode and found no error codes present or stored. Ran service diagnostic test and all functions passed , ran again and heard lock try to lock and didnt, then it didnt lock after another try. Door lock is intermittently faulty. Ordering door lock, informed customer office will call when job is authorized and part comes in to schedule return call. ; rqstng P&A on 1 WPW10306374 (Door latch)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Charlotte, NC 28278
Jeff L.
Job Details: 08/09/2023
Wall oven was in a new home unoccupied. Ran unit thru diagnostics and had no fault codes. Ran unit thru service mode all operations are working. Ran microwave 5 times on 1 minute cycles never heard any kind of sizzling sound. Preheated oven to 350 degrees and pre heated normally. I pulled unit from wall and dropped down UI board and inspected it and the ACU nothing was burnt on the components and all the wiring is in good condition with no burn outs present. Unit ran and checked ok(Call complete)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Holyoke, MA 01040
Mike K.
Job Details: 08/09/2023
Sealed gap between liner and casing.
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW00
Near Northampton, MA 01060
Mike K.
Job Details: 08/09/2023
"Large hole in bellow, quoted for new and labor, accepted. Put on new bellow, didnt feel much wobble in basket but new bellow rubs against basket badly. Matches original and no damage, but not working.Gap between tun and basket is much narrower at top then bottom.Unit unrepairable without replacing tub/basket. Collected for service call only"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS05
Near Northampton, MA 01060
Mike K.
Job Details: 08/09/2023
"Wasnt making ice but customer found gap at upp right of fr gasket and when sealed that it started making ice, also doors misaligned. Level unit and doors even, reformed gasket and sealing properly.Advised to leave door closed remainder of day to reform to new position, if occurs again can attempt to warm with hair dryer and reform or reach out to us."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Ware, MA 01082
Mike K.
Job Details: 08/09/2023
"Fr door is rusting and n two spots, definite pitting on one. Also complaint of fr temp, temp measured at-1.Spoke with Lead tech at office, will put door in for PA, also saved quote for customer if does not go through.; ordrng 1 W11465916 (Fr door)"
We serviced a
SAMSUNG DRYER
Model DVE45R6100C/A3
Near Monson, MA 01057
Mike K.
Job Details: 08/09/2023
"Replaced thermistor, verified new part was at 10k ohms at room temp, ran normal cycle keeping sensor moist and ran for over5 minutes as normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Meriden, CT 06450
Jimmy R.
Job Details: 08/09/2023
"Tested unit and found items freezing in fridge compartment on top and middle shelfs, checked damper and found opening and closing when raising temps and lower temps found thermistor not registering correct temps in fridge section causing unit to run more, replaced thermistor and temps now registering. Checked gasket and found not sealing in freezer side allowing moisture to build up, heated gasket to seal. Ice maker would not make ice due to bin being full when it was empty found ice maker arm had gotten hung up on ice not sensing ice level, removed ice and unit dumped and filled as designed. Advised customer on leaving tall stuff on top shelf this will block air flow advised need to leave room to unit can breath and move air. Unit now operating to specs ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER , used 1 W10316760 (Thermistor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 08/09/2023
"Tested unit and found washer would not fill properly found cold water just dripping in causing unit to shut down and end the cycle, ran diagnostics and found error F8e1 long fill checked water inlet valve and found water getting to valve but valve not opening. Replaced faulty valve assembly recalibrated unit and washer is now filling and operating to specs ; used 1 W11210459 (Valve) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Prospect, CT 06712
Jimmy R.
Job Details: 08/09/2023
"Installed new cntrls and ran dryer threw a times dry cycle on high heat, checked operations and unit is now working to factory specs"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28269
Robert A.
Job Details: 08/09/2023
"Cx complaint that the units drum is not tumbling. I inspected the unit to confirm the complaint. I found the unit start but the drum does not move. The belt is torn, I replaced the belt and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; used 1 661570V (BELT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Charlotte, NC 28269
Robert A.
Job Details: 08/09/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
ELECTROLUX DRYER
Model EFMG517SIWO
Near East Longmeadow, MA 01028
Chris B.
Job Details: 08/09/2023
Complaint that the drum wont turn. Found broker belt. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and 30 days in labor.
We serviced a
WHIRLPOOL DRYER
Model WED4890XQ0
Near Springfield, MA 01118
Chris B.
Job Details: 08/09/2023
Complaint that the unit is making a loud noise while tumbling. Found bad rollers and blower wheel. Quoted parts and labor but customer will look into another unit.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Springfield, MA 01104
Chris B.
Job Details: 08/09/2023
Complaint that the dryer is taking too long to dry. Found unit unleveled and venting needed to be cleaned out. Customer will have someone out to fix the venting. Found no issues with the dryer and mentioned to the customer about loading weight.