We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Enfield, Connecticut 06082
Gary V.
Job Details:
12/10/2024
"Inspected and found door switch broken, replaced and cycled, tested fine.; used 1 W11384469 (Door switch) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KBS2
Near Somers, Connecticut 06071
Gary V.
Job Details:
12/10/2024
"Concern is no heat. Inspected and ran thru diag and heater did not come on, ohmed heater circuit and tested closed, main acu no longer sending voltage to heater, will submit estimate and call for return date.; rqstng P&A on 1 W11646927 (Main acu)"
We serviced a
LG WASHER
Model WM3488HW
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
12/10/2024
"Complaint that the combo is not draining. Found bad drain pump and found the door boot compromised and breaking apart. Ran drain and spin and drain pump sounds rough. Customer had this issue last year. Quoted for parts and labor. Will order parts for a return visit.; ordrng 1 MDS63939301 (Door Boot), dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
12/10/2024
"Unit is under 1yr additional rent a center warranty per service bench. Complaint of motor running constantly. Unplugged on arrival. Plugged and unit went into manual drain. Allowed to complete. Went through diagnostic cycle, no cold water, valve is humming. Removed cold waterline, no water flow, house supply drain issue.Unit empty and pressure hose clear, not went back into manual drain ordering control for pressure sensor issues, but will also need cs to correct water supply issue.Office to contact cs when parts come in to schedule return ; ordrng 1 W11603811 (Control)"
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Grafton, Massachusetts 01519
Lee
Job Details:
12/10/2024
"Installed part, noticed pinched wire , fixed wire, tested okay, showed customer unit now lights properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Grafton, Massachusetts 01536
Lee
Job Details:
12/10/2024
"Customer states unit trips breaker occasionally, happens at random, not during certain time or cycle, is able to run again after resetting. Customers breaker is arc fault.Inspected wire nuts in terminal box found okay, wire harness for unit inspects okay, entered diagnostics, found no error message, ran auto test to completion with amp meter attached, found proper amps through out cycle. Contacted whirlpool techline 7740502331, had be sent customer service pointer w11525530 to follow up on arc fault nuisance tripping, unit is working properly, pulling 7 amps on average washmotor, heater 4amps, all other operations pulling under 1 amps."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Leicester, Massachusetts 01524
Lee
Job Details:
12/10/2024
"Customer has multiple concerns, door falls down abruptly, and LEDs in user interface no longer light upConfirmed both issues, replaced hinges and door with user interface, verified all work properly, showed customer.; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE"
We serviced a
KITCHENAID WALL OVEN
Model KEBS207BSS01
Near Spencer, Massachusetts 01562
Lee
Job Details:
12/10/2024
"Customer states door broke, she slipped and injured herself as well as damaging door, part number W10587571 is no longer available, informed customer of my findings, Collected 129W10587571 outer door"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Springfield, Massachusetts 01108
Jorden
Job Details:
12/10/2024
"Arrived and installed lid latch, tested fine. ; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ2
Near Springfield, Massachusetts 01108
Jorden
Job Details:
12/10/2024
"Arrived and installed ACU, ran auto test mode and calibration cycle. Unit operating as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Charlotte, North Carolina 28270
Jonathan J.
Job Details:
12/10/2024
Complaints in a fresh food zone freezer is cooling just fine and making ice with no issues. I found unit as a single E app unit found evaporator is completely frozen over. I defrosted freezer I suspect door may have been left open leading to issue. Advise customer that if issue returns or reoccurs within a month I will need the harness and motor.
We serviced a
KENMORE REFRIGERATOR
Model ="106.41152211"
Near Palmer, Massachusetts 01069
Chris B.
Job Details:
12/10/2024
Complaint that the refrigerator is not cooling properly. Found unit in the garage where cold weather will affect the internal cooling. Starting to some frost pattern in the evaporator but cannot determine if the unit has cooling issues due to location temperature. Collected trip fee.
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF2A
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
12/10/2024
Complaint that the dishwasher is not draining nor operating properly. Found touch panel issues. Will need touch panel and UI. Will put in parts for approval.; rqstng P&A on 1 A18195209 (Control Panel Assembly) and 1 5304528982 (UI Panel Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
12/10/2024
"Unit is under 1yr wp warranty per service bench. Was beeping after second wash after last visit. Was turned off at breaker. Catch tray full. Pulled out and cleaned tray, breaker turned green n and ran normal cycle.Cs did not know about catch tray or that of position of items were just right the spray could bounce and go under door and collect in tray. Ran for 30 minutes empty and no water in tray. Did find water in the unit slightly heavy to the front, raised unit to have it slightly tipped back as recommended by whirlpool. this can help prevent surging into catch pan."
We serviced a
LG WASHER
Model WT7305CV
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/10/2024
Customer complained unit wont turn on sometimes. Found unit has haptic style start button. Unit getting proper voltage. No loose wires. Quoted for pcb replaced. Customers denied repair. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waterbury, Connecticut 06708
Andre
Job Details:
12/10/2024
Ck unit upon arrival install lock and harness and same issue happening unit would run and motor would shut off for some period. Sump Motor was replace also control and harness with lock and same issue customer is frustrated and will go back to store for replacement
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AD1
Near Blacksburg, South Carolina 29702
Mitch H.
Job Details:
12/10/2024
Checked and found no ice being produced. Checked and ensured valve operating correctly. Requesting P&A for user interface. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 5304530933 (User interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Watertown, Connecticut 06779
Andre
Job Details:
12/10/2024
Ck unit and found unit not filling or draining check under unit and found harness bitten by rodents inform customer warranty wont cover rodents damage unit need a whole harness. Rodents bitten a few of the wires harness
We serviced a
JENN-AIR RANGE
Model JES1450FS2
Near Sturbridge, Massachusetts 01566
Lee
Job Details:
12/10/2024
"Customer states left front burner stays on high doesnt always go to lowConfirmed complaint, need to order and replace inf. Switch W11129442, returning Friday pmW11129442 89.03 Friday ; ordrng 1 W11129442 (switch-inf)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Hampton, Connecticut 06247
Glenn
Job Details:
12/10/2024
Washer will not operate goes from sensing to done. Actuator & capacitor have been replaced order parts control and harness ; ordrng 1 W11543994 (Control) and 1 W11569161 (Harness)
We serviced a
GENERAL ELECTRIC WASHER
Model GFW550SSN5WW
Near Pomfret, Connecticut 06259
Glenn
Job Details:
12/10/2024
CUSTOMER IS GOING TO NEED A BELLOW HES GOING TO CALL for another dispatch and repair Installed control and drain pump tested found black drain hose on drain pump dripping adjusted clamp tested all ok took pic and video washer tested all ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Killingly, Connecticut 06241
Glenn
Job Details:
12/10/2024
"Icemaker is not getting voltage tested should have 12 V at icemaker found voltage at the bottom left connector to the icemaker, ohmed out harness through the door no continuity order door assembly ; ordrng 1 LW11026425 (Freezer door stainless steel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killingly, Connecticut 06239
Glenn
Job Details:
12/10/2024
"Ice bucket not dispensing ice cubes auger broken and bucket is cracked orde4 part ; rqstng P&A on 1 WPW10558424 (Ice bucket), dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Blackstone, Massachusetts 01504
Aimee Z.
Job Details:
12/10/2024
Found nail in blower wheel and pully wheel needed to be replaced belt and bearing where good .Called to ask Mike if I could take from 67 kit to finish job.Installed and tested complete; used 1 279640 (IDLER PULLEY) from stock
We serviced a
MAYTAG RANGE
Model MGR5765QBD
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
12/10/2024
Found the burner tube and inside stove cavity rusted out.Needs burner tube with igniter. Burner tube is nlaCust buying new range
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1835BA
Near Canterbury, Connecticut 06331
Glenn
Job Details:
12/10/2024
This fridge is a replacement fridge MFG DATE 03/24 and is under the MFG warranty. Customer needs to get Frigidaire warranty service out for the repair of this fridge. Bill for trip
We serviced a
GE MICROWAVE
Model JVM7195SK1SS
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/10/2024
"Unit intermittently turning. Coupler not making good contact with plate, verified 24v to motor. Shaft may have sunken into motor a bit, coupler worn a bit or both. Quoted for motor, coupler and labor. Denied. collected for service call only."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Mansfield, Connecticut 06268
Glenn
Job Details:
12/10/2024
SR 7740505411 Call tech line found open heater and no voltage to heater from control in diagnostics test 89 order parts control and defrost heater. And ice maker is leaking order parts control ; ordrng 1 W11626107 (Heater defrost) and 1 W11752963 (Control board) and 1 W11626124 (Ice maker)
We serviced a
WHIIRLPOOL WASHER
Model WTW8500BC0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/10/2024
"Unit will not spin, found bearing seized. Quoted for tub/labor with understanding it could need more if doesnt not come apart cleanly. Denied. Collected for service call"
We serviced a
GE REFRIGERATOR
Model GSL22JFREBS
Near East Longmeadow, Massachusetts 01028
Jorden
Job Details:
12/10/2024
"Arrived and found customer had already moved unit from its sitting position and disassembled the back. Found clicking coming from a relay on the PCB customer explained how the microwave had a surge and popped the breaker, this unit failed immediately after. Unit needs a new PCB before anything else can be diagnosed. Customer is undecided."
We serviced a
GE REFRIGERATOR
Model GFD28GYNCFS
Near Wrentham, Massachusetts 02093
Aimee Z.
Job Details:
12/10/2024
"Cust just moved in no food in the fridge Water could be frozen checked filterFilter in backwards, put in correctSays replace filter and dispenser is off.Advised customer to get a filter first and install and test water if works all setThe filter was installed backward. Installed correctly Advised customer to to replace filter and if doesnt work call shop with in 5 days.We can order filter head and replace.Paid diagnostics 129.00"
We serviced a
GE DRYER ELECTRIC
Model GTD42EASJ2WW
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
12/10/2024
"Heater not working. Verified 240vac at terminal. Thermostats test good, found lead wire to heater, right side purple, melted, wire connector, heater connector, wire, melted. Quoted for new heater, harness with full warranty, or repair of wire and sanding /using original connector on heater, but without warranty. Chose second option, repaired connector and is secure to heater, unit is heating properly.No warranty on repair."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/09/2024
"Inspected and found pressure system fault, suds and off balance faults, cycled and found unit filling with very minimal water then does nothing for 5 mins, then tries to agitate but very slowly, checked air hose and dome and didnt see any problems. defective main acu, ordering inlet valve for back up.; ordrng 1 W11627517 (Main acu) and 1 W11595805 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/09/2024
"Inspected and found inlet valve cracked and leaking, will submit estimate and call for return date.; rqstng P&A on 1 W11579561 (Triple inlet valve), states that autho needed"
We serviced a
LG REFRIGERATOR
Model LRF0C2606S/00
Near Agawam, Massachusetts 01001
Jorden
Job Details:
12/09/2024
Arrived and customer informed me the upper ice maker doesnt make ice anymore but rest of the fridge is normal (aside from the noise) and no food has been lost or cooling issues. Found some ice build up in back of freezer but not enough to cause cooling issues. Ordering evap cover w/ fan assemblies. Adjusted charges according to JK in terms of labor. ; ordrng 1 AEB76044908 (FZ evap cover w/ ice maker fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Somers, Connecticut 06071
Jorden
Job Details:
12/09/2024
"Arrived and found FZ drain trough full of ice, drain tube in compressor cavity not clogged and has the new drain style built in. Found evap fan spinning very slowly, not strong enough to force air up the air tower and facilitate proper air flow throughout the fridge & freezer. Replaced evap fan, tested fine. ; used 1 WPW10464673 (EVAP MOTOR) from stock"
We serviced a
LG REFRIGERATOR
Model LMXS28626S/08
Near East Longmeadow, Massachusetts 01028
Jorden
Job Details:
12/09/2024
"Arrived and found customer had removed unit from its sitting position. Customer informed me the FZ has been working fine but the FF temp has been failing and theyve been hearing a chirping noise, once the noise stopped recently the code immediately followed. Found error code FF E in display, FF evap fan not running and no ice build up around evap cover. Unit needs new FF evap cover/fan. ; ordrng 1 ADJ74812544 (FF evap cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near East Longmeadow, Massachusetts 01028
Jorden
Job Details:
12/09/2024
"Arrived and found left side of door not closing due a loosened screw, tightened screw and tested fine."
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Plymouth, Connecticut 06786
Andre
Job Details:
12/09/2024
Ck unit upon arrival n arrival and found fresh food door touching lower liner and not closing remove and found washer completely press in flat install washer from truck stock and unit now closing properly inform customer to lessen the weight on fresh food door ; used 1 Wp488881 (Washer) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS08
Near East Hartford, Connecticut 06118
Ruben C.
Job Details:
12/09/2024
Checked unit found glide on left side rough and door switch is not making good contact checked water dispenser working ok ordering slides and switch; ordrng 1 WPW10284684 (Left hand slide) and 1 WPW10284685 (Slides) and 1 W11291138 (Switch door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Southington, Connecticut 06479
Andre
Job Details:
12/09/2024
Ck unit upon arrival customer stated unit is making a crackling noise. And last time she heard such noise was yesterday ran diagnostic and ran all moving components and found no unusual noise remove machine compartment cover and check condenser fan motor and compressor all running normally. Inform customer to recorded noise when happen again might possible give some what of on idea of the type of noise and what could cause that noise as of now unit is operating to manufacturers specs
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Meriden, Connecticut 06451
Andre
Job Details:
12/09/2024
Ck unit upon arrival F8E1 error code long fill. Ran diagnostic and ran valve and found hot water valve running but no cold water remove control panel and found 120VAC going to hot water when press to demand hot water from diagnostic and same 120VAC for cold water but no cold water present. Also found cold water solenoid crack. Shut water off to remove hose and found pressure present at connector after shutting off main valve. Show and inform customer and customer will get plumber to change connection and then call back once plumber is finish ; ordrng 1 W11220230 (Water valve)
We serviced a
MAYTAG M/W OTR
Model MMMF6030PZ00
Near Southington, Connecticut 06489
Andre
Job Details:
12/09/2024
Ck unit upon arrival and found power going to unit but unit would not turn on. Remove user interface control and found no access to fuse unit would to come down to change fuse. Order parts for replace and will need a 2nd man larger unit and much higher cabinets ; ordrng 1 W11662699 (Control) and 1 W11662685 (Interlock) and 1 WPW10531156 (Filter board) and 1 W11707984 (Fuse)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Plainville, Connecticut 06062
Andre
Job Details:
12/09/2024
Ck unit upon arrival and install both left and right door hinge unit now operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE
We serviced a
LG WALL OVEN
Model LWD3063ST/01
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
12/09/2024
Replaced l2 thermostat on lower oven. Tested and bake/broil working in both ovens.
We serviced a
GE RANGE
Model PB975ST1SS
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
12/09/2024
"Replaced burner, indicator light was off when plugged back in, turned on as tested all three setting of new burner. Each setting cycled fine."
We serviced a
LG WASHER
Model Wm3500cw
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
12/09/2024
"We were here 11/4 for same issue, no problem found. Under, inside, Drain/drain pump all look good with no signs of water stains. Found small hole in boot. Quoted for boot/labor. Saved estimate and he will think it over. No additional service call charge."
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Springfield, Massachusetts 01104
Mike K.
Job Details:
12/09/2024
"Unit is under 1yr wp warranty per service bench. F8e1,F7e1 errors in history, cleared. Ran component test and cold water has very little flow, hot is fine. Removed hose from unit and started with a little pressure but went down to almost . Supply issue."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Springfield, Massachusetts 01104
Mike K.
Job Details:
12/09/2024
"Complaint of no heat. 250vac at terminal. Thermostats and thermistor test good, 11 ohms on heater and 240vac to element, heating fine. No failures found at this time. Demonstrated heating to customer. Advised if further issues to again set up through contract company"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Springfield, Massachusetts 01104
Mike K.
Job Details:
12/09/2024
"Unit is under 1yr wp warranty per receipt, took photo.Unit is locked will not unlock. Plugged in and unit is manual drain, motor humming but not draining. Allowed to complete, still will not unlock. Put into diagnostics and in component test, door lock will not actuate. Was able to loose top from back screws, could not get lock to separate from strike.Ordering lid lock, bezel, strike also control and drain pump.; ordrng 1 W11396717 (Drain pump) and 1 W11559688 (Bezel) and 1 W11621180 (Control) and 1 W11457841 (Strike), used 1 W11700916 (DOOR LOCK) from stock"
We serviced a
WHIIRLPOOL DRYER
Model n/a
Near Northampton, Massachusetts 01062
Chris B.
Job Details:
12/09/2024
Complaint that the dryer is not responding on the power button. Found unresponsive touch. Mentioned to the customer to do a hard reset. Verified and found error code F2E1. After hard reset all working properly and found no issues with the touch panel nor the dryer itself. No issues found. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Bristol, Connecticut 06010
Andre
Job Details:
12/09/2024
"Ck unit upon arrival and install main control board and unit power n but would not lock install latch from stock and plug unit back in control went and no blinking lights reorder control with harness for repair ; ordrng 1 W11590868 (Harness) and 1 W11543994 (Control), used 1 W11700916 (Latch) from stock"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
12/09/2024
Return to install gear case . cam and new agitator . installed parts ran tested. OK verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near East Hartford, Connecticut 06118
Ruben C.
Job Details:
12/09/2024
Checked unit found code for ice maker would not harvest replaced ice maker unit is harvesting in test. Mode filled on test and ice box fan is operating cust to give 24 hours to see; used 1 W11658802 (ICE MAKER) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Avon, Connecticut 06001
Ruben C.
Job Details:
12/09/2024
Checked found drain hose hose clogged possibly cuasing water to go into tray collected additional 100.00 for labor
We serviced a
GENERAL ELECTRIC WASHER
Model GFW550SSN0WW
Near Canton, Connecticut 06019
Ruben C.
Job Details:
12/09/2024
Replaced all parts tested operation normal ran normal cycle did not turn off cust will do a load when possible
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW1
Near Simsbury, Connecticut 06092
Ruben C.
Job Details:
12/09/2024
Checked unit could not get into diagnostics unit keeps draining ordering Main control; ordrng 1 W11498190 (Control)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near New Hartford, Connecticut 06057
Ruben C.
Job Details:
12/09/2024
Checked unit found capacitor open replaced capacitor tested operation normal ran diagnostics normal; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waterbury, Connecticut 06706
Ruben C.
Job Details:
12/09/2024
Checked unit ran diagnostics found harness on control loose reinstalled harness on control tested operation normal; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEW3
Near Waterbury, Connecticut 06708
Ruben C.
Job Details:
12/09/2024
Checked unit found unit is working normal at this time cust said temp went up asked cust to notice temp and clear vent of items
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HBS22
Near Salisbury, North Carolina 28146
Johnny
Job Details:
12/09/2024
"Sr7740487259Installed new, had to select correct program for unit to function. Tested unit. Working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near York, South Carolina 29745
Mitch H.
Job Details:
12/09/2024
Removed and replaced right side refrigerator door gasket. Used heat gun to form and ensure proper seal around full perimeter of door. Gasket sealing and door operating properly.
We serviced a
WHIRLPOOL RANGE
Model WFES5030RZ0
Near York, South Carolina 29745
Mitch H.
Job Details:
12/09/2024
Checked and found terminal block and wiring damaged. Ordering harness. Checked part availability and scheduled return for 12/16 AM ; ordrng 1 W11729984 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ1
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/09/2024
"Tested and found dishwasher overfilling. Ran diagnostics, found F6E4 error. Checked switch, not operating correctly. Ordering switch, inlet and float. Checked part availability and scheduled return for 12/17 AM ; ordrng 1 WPW10195536 (Inlet) and 1 WPW10195039 (Switch) and 1 WPW10346525 (Float)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/09/2024
"Turned breaker off,pulled oven partially from wall. Removed and replaced control and console. Reassembled, turned breaker back on. Programmed console, tested, controls and oven operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
12/09/2024
Customer complained unit making noise in spin. Found bad slider. Replaced slider ram component activation. All agitate and soin cycles working as designed. ; used 1 W10734521 (SLIDER) from stock
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/09/2024
Found magnetron bad and high voltage transformer bad and capacitor . harness to mag is melted . Ordering transformer and capacitor and keeping mag for return call . Informed customer office will call when parts come in. ; ordrng 1 W11610132 (Hv transformer) and 1 W11596133 (Capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
12/09/2024
"Customer complained door will free fall and handle loose. Tightened set screw in handle and put a dab of lock tight thread glue in set screw. Found hinge on left side had broken pad. Replaced pad from ts and put both springs one setting back to make tighter spring. Verified door opening as designed and handle tight. Let customer test. Verified proper operation. Called safety to report. Had to call safety twice for 25 min, was disconnected, then another 20 mins before getting through . Sr 7740436267; used 1 WP8268961 (PAD) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/09/2024
"Turned breaker off. Removed microwave from cabinet. Disassembled, removed and replaced magnetron, fuse and stirrer cover. Reassembled, tested microwave on counter prior to reinstalling. Heating and operating correctly. Reinstalled in cabinet, turned breaker back on. Retested, operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/09/2024
"Customer complained unit didnt fill w water on last wash. Ran diagnostics found f6e4, nothing under float switch. Float switch working, tested with meter and moved switch up and down. Float switch must have gotten stuck. Working properly now. Ran unit and unit filled and started washing . Drained unit and started again. Unit working as designed, left valve w customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Huntersville, North Carolina 28078
Johnny
Job Details:
12/09/2024
Frozen fill tube. Will need new fill tube heater. Left icemaker with cx.; ordrng 1 W11598790 (Fill tube heater bottom)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, North Carolina 28217
Caleb
Job Details:
12/09/2024
"Unit check fine, advised customer of proper use and care."
We serviced a
MAYTAG MEDBROOVUO
Model MEDB800VU0
Near Charlotte, North Carolina 28211
Caleb
Job Details:
12/09/2024
Ticket was missing the model number and the serial number was wrong.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Charlotte, North Carolina 28226
Caleb
Job Details:
12/09/2024
Replaced lower harness. Wire to pump ripped. ; used 1 W11643701 (Harness) from stock
We serviced a
GE DISHWASHER
Model gdt695fsj2ss
Near Charlotte, North Carolina 28270
Caleb
Job Details:
12/09/2024
Look at other ticket
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, North Carolina 28270
Caleb
Job Details:
12/09/2024
Possible install issue. Found vent line kinked and pinched. Corrected and tested for proper airflow. Unit checks fine.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/09/2024
"Installed valve, valve helping issue a bit but still not getting a high flame like other dual burner on left side. Ordering burner orifice for front left /rear left burner: informed customer office will call when part comes in. ."
We serviced a
WHIRLPOOL DRYER
Model WED8300SW1
Near Matthews, North Carolina 28105
Caleb
Job Details:
12/09/2024
"Customer stated that the unit was not heating. I cycled the power and the unit started heating, showed customer. Her ventilation has just been serviced."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Mint Hill, North Carolina 28227
Caleb
Job Details:
12/09/2024
Replaced control. Advised customer to use the unit. If she has issues to record and document.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Mint Hill, North Carolina 28227
Caleb
Job Details:
12/09/2024
"Nothing wrong with unit, no error codes. Valves test fine, advised customer of proper use and care."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Charlotte, North Carolina 28215
Caleb
Job Details:
12/09/2024
Ordering control for return. Unit needs new control.; ordrng 1 W11566851 (Control) and 1 W11645127 (Damper)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/09/2024
On arrival I replaced harness and tested unit. After first test unit came up with a pressure error code. Made sure hose wasnt kinked. It wasnt. Tested unit again and it tested fine with no error codes. No other issues found.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near West Hartford, Connecticut 06117
Gary V.
Job Details:
12/09/2024
"Special autho, k1cwvm1dpl1. Inspected and found drain pump getting hot while running and replaced, also found door latch making loud noise, also fund wash pump making abnormal noises, will order parts and return.; ordrng 1 W11412299 (Door latch) and 1 W11416362 (Wash pump), used 1 W11412291 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Hartford, Connecticut 06114
Gary V.
Job Details:
12/09/2024
"Inspected and found main control board getting 120 V, but not powering on at all. Quoted and they will call if they want to repair it."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Suffield, Connecticut 06078
Gary V.
Job Details:
12/09/2024
"Installed parts and cycled, tested fine."
We serviced a
SAMSUNG DRYER
Model DV52J8700EW/A2
Near Enfield, Connecticut 06082
Gary V.
Job Details:
12/09/2024
"Inspected and found idler and wheel worn out, replaced and cycled, tested fine.; used 1 DE634A () from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/09/2024
Complaint unit will not turn on no matter what. I found you has 124.32 main control nothing coming out of main control. Main control makes a slight spark when plugged in no flashing green lights found drain pump. Harness is broken appears to shorted outdrain pump resistance is 42.3 ohms high drain pump must be replaced before plugging in control or it will short out main control. Latch and strike are both broken as well.; ordrng 1 W11399437 (Drain pump) and 1 W11700916 (Latch) and 1 W11457841 (Strike) and 1 W11543994 (Control) and 1 W11590868 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS2
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/09/2024
Complaint left door hinge fell apart. Replaced spring assembly tested operations no further issues found with dishwasher door at this time. ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/09/2024
Complaint unit is not going through cycles. Checked outlet on unit and checked power coming from capacitor into control board. Both were present and right. Ordering control board for repair. ; ordrng 1 W11626074 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/09/2024
"Complaint live will not latch. I found strike is broken. I replaced strike, tested operations performed a control board calibration procedure. No further issues found with washing machine at this time.; used 1 W11457841 (STRIKE) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/09/2024
"Complaint not dispensing fabric softener. I found dispenser was turned off for almost every cycle normal wash, bulky wash. Etc.. customers elderly showed customer how to turn on fabric softener setting no further issues found no error codes and diagnostics. All valves are working left part with customer as a valve drawer assembly that did not come with the drawer is working perfectly fine and dispensing perfectly fine."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/09/2024
Complete washing machine leaking randomly not every single cycle sometimes can wash four or five times with no leaks then all of a sudden itll have a puddle in the middle of the floor. I filled tub completely full of water could not find any leaks with washing machine until cold water turned on And hot water turned off abruptly. Found hoses are leaking. Customer will need new hoses to fix water leakage issues. Hoses not covered under warranty.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS12
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
12/09/2024
Delivered microwave door to main office. No issues with door found.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/09/2024
Light out in roof of fridge. Replaced leds on arrival and tested unit. All components tested functional.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fort Mill, South Carolina 29708
Brandon
Job Details:
12/09/2024
Complaint unit is sparking inside while being used. Found on arrival that covers on inside of mw are broken causing spark. Tried calling safety team 4 times was on hold for 20 minutes each time. Order covers and I will call safety team back to try to get authorization. Please let customer know when we can return.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Fort Mill, South Carolina 29708
Brandon
Job Details:
12/09/2024
Complaint unit is making noise and had burning smell. Found on arrival that lint can was rubbing on drum causing noise and smell. Took unit apart and bent can slightly so that it doesnt rub on drum anymore. Tested unit after and unit tested properly. No other issues found.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Fort Mill, South Carolina 29707
Brandon
Job Details:
12/09/2024
Complaint some buttons on ui not lighting up. On arrival I installed new ui and tested unit unit tested properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fort Mill, South Carolina 29707
Brandon
Job Details:
12/09/2024
Complaint units door was not shutting properly. Found that mullian needed to be adjusted so door could close properly. No other issues found.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Indian Land, South Carolina 29707
Brandon
Job Details:
12/09/2024
On arrival I installed new control and tested unit. Calibrated unit and all components tested functional.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Cornelius, North Carolina 28031
Johnny
Job Details:
12/09/2024
User interface not working properly. Dispenser not opening. Will need control for complete successful repair.; ordrng 1 W11629914 (Control board)