We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/11/2023
Leaking from vent still front of door not underneath or during a wash only when door is opened after a wash cycle is finished. File number is 7736893950 they want me to max out the dosage of rinse aid set it to a 5 or a 6 its currently at a3 I set unit to a6 setting. Per techline. No fault codes in history. No additional issues found per customer. Dishes are coming out completely dry at the end of a cycle. Its just when he opens the door. Water comes out of the vents and splashes onto the floor vent is on the front of the door. Top left corner. No leaks during wash cycle.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Dudley, MA 01571
Amanda R.
Job Details: 08/11/2023
Complaint have to push start button multiple times to start unit no saved errors explained that if not turning knob you will have to push start button once to wake up control and then again to start cycle if you do turn knob that wakes up control and then you only have to push start button once to start cycle
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Worcester, MA 01604
Chris B.
Job Details: 08/11/2023
Replaced all parts and microwave working correctly. Lighting working normal.
We serviced a
WHIRLPOOL WASHER
Model MVWB955FW1
Near Sturbridge, MA 01566
Amanda R.
Job Details: 08/11/2023
Replaced lid lock tested operation normal
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Stafford, CT 06076
Amanda R.
Job Details: 08/11/2023
F8e1 F3e1 error customer states that unit worked fined for like a week after pressure switch was replaced wont fill at all started diagnostics test inlet valves not getting power quoted for new control ; dspstn on spec-tagged invntry: 1 W10599356 VALVE
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Stafford, CT 06076
Amanda R.
Job Details: 08/11/2023
"Replaced actuator and both inlet valves calibrated unit and ran automatic test ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR 1 W11168740 VALVE , and 1 W11168743 VALVE"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/11/2023
Complaint Dryer will not turn on. Customer stated she turned power off at breaker box the other day and ever since then the dryer has not had any problems. I suspect dryer may have been trying to update. Both washer and dryer are paired to Wi-Fi. No additional issues or error codes found in fault history at all. Cannot duplicate complaint.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS20
Near Charlotte, NC 28262
Robert A.
Job Details: 08/11/2023
"Cx complaint that the units door still does not close properly to start the MW. The unit is OOW, I called the office to confirm the warranty details. The office said the unit is OOW. The cx called kitchen aid and received an auth code for parts and labor that they said was sent to Advantage according to the kitchen aid rep. I did not diagnose the unit.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Charlotte, NC 28262
Robert A.
Job Details: 08/11/2023
"Cx complaint that the unit is not drying some garments. I inspected the unit to confirm the complaint. I found no error codes. The unit heats, tumbles but the airflow is not optimal. I checked the unit exterior dryer duct on the roof, there appears to be something clogging it. The unit needs the dryer duct cleared."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28216
Robert A.
Job Details: 08/11/2023
Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found an error code: f9e1. The drain pump runs fine. I removed the extended tube to the sink and the unit drains fine. I found a clog in the drain tube. I cleared the clog and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Charlotte, NC 28214
Robert A.
Job Details: 08/11/2023
"Cx complaint that the unit is shaking aggressively during the spin cycles. I inspected the unit to confirm the complaint. I found no error codes, and ran 2 service cycles. All components passed but there was excessive shaking during the spin cycle. I pushed the basket down and it does have more bounce than normal. Th unit needs new suspension rods to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11396716 (Suspension rods)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/11/2023
Customer was worried about the out of balance she did not know that u could stop machine and redistribute clothes. I also advised there will be some noise.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28211
Jeff L.
Job Details: 08/11/2023
Found dishwasher door gasket built up with soap debris and found food down in left hand corner where door meets the frame. Removed all soap build up and removed all debris down in left hand corner. Ran unit empty on normal wash
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYY03
Near West Springfield, MA 01089
Roger R.
Job Details: 08/11/2023
Found unit has a clogged defrost drain and is backing up into the freezer section. Quoted $179 minor charge to clear drain. Also noticed some lights were put in the refrigerator. I informed customer they did not want to address that at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5600XW0
Near West Hartford, CT 06117
Ruben C.
Job Details: 08/11/2023
Checked unit found door a switch broken cuasing not function replaced switch tested operation normal; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LZ1
Near Farmington, CT 06032
Ruben C.
Job Details: 08/11/2023
Had to cancel service cust has to call whirpool to change purchase date
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near Bristol, CT 06010
Ruben C.
Job Details: 08/11/2023
"Checked unit attachment to sink not holding all the time ordering hose left dispenser with cust; ordrng 1 W10842407 (Hose to water), dspstn on spec-tagged invntry: 1 WPW10671905 DISPENSER"
We serviced a
AMANA FREEZER
Model ART308FFDM10
Near Hartford, CT 06106
Chuck M.
Job Details: 08/11/2023
Customer complaint is that door gaskets pull out when doors are opened. Inspected and found gaskets are not snug in some sections of liner. Ordered gaskets. ; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near West Hartford, CT 06110
Chuck M.
Job Details: 08/11/2023
Customer complaint is that water was dripping into fresh food section. Inspected and found drain clogged. Cleared drain and unit checked ok.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near New Britain, CT 06052
Chuck M.
Job Details: 08/11/2023
Installed upper rack nuts and tested. No leaks found.
We serviced a
LG REFRIGERATOR
Model LFDS22520S/04
Near Plainville, CT 06062
Chuck M.
Job Details: 08/11/2023
Customer complaint is that refrigerator is not cooling. Found Error code CF E on display. Inspected and found condenser fan motor bearings worn and blade touching shroud. Found control board shorted. Ordered condenser fan motor and main PCB. ; ordrng 1 EBR30299302 (Main PCB) and 1 EAU63103202 (Condenser Fan Motor)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near South Windsor, CT 06074
Jeremy B.
Job Details: 08/11/2023
Installed new harness and ran self test all checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, NC 28117
Mark C.
Job Details: 08/11/2023
Charged system with 5.2 oz of r134a refrigerant. Instructed customer to allow 24hr for temperature adjustment.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Andover, CT 06232
Jeremy B.
Job Details: 08/11/2023
"Installed all new keys and ran calibration then self test then high speed spin all checks ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , 1 W11239857 BELT , and 1 W11454741 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Worcester, MA 01605
Chris B.
Job Details: 08/11/2023
Customer mentioned that the unit was delivered a week ago from RAC and should be under warranty. They showed proof of purchase but the units serial number should be as shown in the ticket to have it serviced under warranty. Serial number on the unit in the home is VSA4163768 but in the ticket is VSA2775233. RAC associate was at the home and realized it was the incorrect unit and will send the customer the correct refrigerator. Mentioned to the customer that theres a trip fee if we get to look at and diagnose the unit and they will not have the unit looked at nor serviced.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Brookfield, MA 01506
Chris B.
Job Details: 08/11/2023
Complaint that the clothes are still wet after the wash. Found heavy bath rug couldnt find right balance. Mentioned to the customer that rubber backed rugs are not to be used as it would unbalanced the load so much that would cancel the cycle. Found drainage and spinning working normal. No issues found with the washer.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
GE WASHER
Model GTW335ASN2WW
Near Meriden, CT 06451
Jimmy R.
Job Details: 08/11/2023
"Tested washer due to unit would make a ratcheting noise when washing or spinning, wile running machine could not get unit to make any noise checked actuator and removed found working normally checked pulley and found good found gears on Gearcase ok and in good shape. Ran unit a few times with clothes and no sounds advised customer is happens again to try and record noise so we can see where its coming from, unit is working to specs as of now"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB2
Near Meriden, CT 06450
Jimmy R.
Job Details: 08/11/2023
"Tested unit and ran diagnostics found error Fa e4 diverted cannot find position, ran machine threw a calibration and diagnostics cycle checked harness for no connection at diverted and cntrl and all connections are ok, checked diverted and it is cycling and operating normally. After running calibration ran unit threw a wash cycle and unit is now cycling wash arms and working to specs"
We serviced a
SAMSUNG DRYER
Model DV395GTPARA/A1
Near Springfield, MA 01108
Roger R.
Job Details: 08/11/2023
Found unit has a bad thermal fuse on the blower. This is caused when the blower area gets too hot. This may be caused by a failing temperature sensor or poor venting. Recommend changing both fuse and sensor. Fuse covered under warranty. Quoted $45.32 plus tax for sensor. Thermal fuse is covered by warranty. VENTING MUST BE CLEANED OR REPLACED. ; ordrng 1 DC32-00007A (Sensor) and 1 DC47-00016A (Thermal fuse)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28217
Jeff L.
Job Details: 08/11/2023
Replaced capacitor put unit into service mode no fault codes detected unit ran and checked ok(Call complete); used 1 W11395618 (Capacitor) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 08/11/2023
"Tested unit and found water dripping into fridge top draw also ice building on freezer floor, removed rear evap panel and found drain frozen over causing water to over flow and freezer then drip into fridge when defrosting. Melted all ice and cleared drain with steam checked duck bill and found clogged up and stuck together, fixed duck bill to stop issue from happening again steamed out drain line and water is now flowing and all operations working to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Troutman, NC 28166
Mark C.
Job Details: 08/11/2023
Unit is frosting over in the freezer due to a poor door seal.; ordrng 1 W10571967 (Gasket)
We serviced a
GE DRYER
Model GTD42GASJ0WW
Near Foxborough, MA 02035
Aimee Z.
Job Details: 08/10/2023
Installed belt and start switch and tested complete; used 1 WE03X29897 (Belt) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Sutton, MA 01590
Angel R.
Job Details: 08/10/2023
"Found kink in the water line, straightened it out and tested ok. Verified coverage with office, fridge is less than a year old."
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Springfield, MA 01118
Chris B.
Job Details: 08/10/2023
Complaint that the unit will not start a cycle. Found broken door switch. Replaced part with TS WPW10569603. ; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
SAMSUNG WASHER
Model WF56H9100AW/A2
Near Mooresville, NC 28117
Mark C.
Job Details: 08/10/2023
Customer states cat ate the gasket. Found a small tear in the door boot. Quoted 549.12; ordrng 1 DC64-03067A (Boot gasket)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Lexington, NC 27292
Vincent O.
Job Details: 08/10/2023
Found bottom drawer of track and missing slide. Order and replace slide. ; ordrng 1 W10807828 (Guide)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Lexington, NC 27292
Vincent O.
Job Details: 08/10/2023
Found bow in freezer door causing poor seal and moisture build up. Order and replace freezer door. ; ordrng 1 W11435351 (Door)
We serviced a
WHIRLPOOL DRYER
Model MED8200FW2
Near Northampton, MA 01062
Mike K.
Job Details: 08/10/2023
"Squealing idler pulley, cracked belt, replaced and tests fine; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Holyoke, MA 01040
Mike K.
Job Details: 08/10/2023
"Unit not powering on. No voltage at terminal connection. Checked breaker and good. Found plug was slightly out of socket, corrected and unit running properly."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28277
Jonathan J.
Job Details: 08/10/2023
Complaint Dryer not getting hot timer staying at 70 minutes Never moving. I found upon arrival dryer is heating fine timer counting down as well. I can wiggle power cord and unit. Loses voltage across neutral to red wiring. I found receptacle house voltage supply has an issue issues not with power cord or with dryer no additional issues found at this time.
We serviced a
WHIRLPOOL WASHER
Model LA7800XTW0
Near Charlotte, NC 28277
Jonathan J.
Job Details: 08/10/2023
Complaint leaking water from underneath. Small little puddle about the size of your hand after using the washing machine. I inspected your case. I inspected everything. I found water pump. Drain pump is leaking from the seal. No water residue. Found anywhere else under wash machine. no gear oil no clutch issues. Everything looks and sounds great. ; ordrng 1 WP3363394 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Holyoke, MA 01040
Mike K.
Job Details: 08/10/2023
"Twice customer has had ice dispenser jam. Verified operation, dispenser door working properly with correct delay when closing, tested on full and crushed, both working properly. Good ice levels and icemaker working by fine. Old customer it is gravity fed, sometimes cubes can jam in chute, usually when getting too few cubes or when getting too many, to few and door may not open fully so can close before cubes pass and too many of cup is full and cubes back up chute when dispensing. Any time it occurs can open door and removes cubes from chute by hand"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Charlotte, NC 28214
Robert A.
Job Details: 08/10/2023
"I installed the ordered parts and tested the unit for the cx. I had to use a fuse from TS, the original blew when I installed the capacitor terminal incorrectly. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON , used 1 WPM0805101 (Fuse) from stock"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 08/10/2023
Complaint dryer making abnormal noises after about 5 to 10 mins into cycle. I found idler pulley has seized and roller is squealing grinding on pin. I replaced parts with component kit I tested ops no additional issues found.; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Enfield, CT 06082
Amanda R.
Job Details: 08/10/2023
Scraping noise while tumbling piece of metal stuck on front bulkhead where drum rotates in removed tested sounds normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Gastonia, NC 28052
Ryan S.
Job Details: 08/10/2023
"Customer complained unit not starting just beeping. Found float switch full of water. Unit wasnt level and leaning forward. Found drain pump making noise so replaced from ts. Replaced heater fro, service pointer W11540964. Reassembled and leveled unit properly, and ran quick wash, unit now working properly, all functions working in service mode also. Verified proper operation .; used 1 W11412291 (Drain pump), and 1 W11537778 (Heater) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Gastonia, NC 28054
Ryan S.
Job Details: 08/10/2023
"Customer complained Ui doesnt work. Confirmed complaint. Unit is a stacked unit and is a little room. Cant get rack in space to safely take off dryer. Called Randy to inform . Informed customer she will have to get unit down , we will out in for P&a for a 2nd man but of request is denied she will have to pay the second man fee 170$, she refused to pay anything. Said to call her f its not approved and she is going to call whirlpool to complain while request goes in. Informed. Customer this is all I can do and to call office of she gets unit off by herself. She said its doubtful she loves alone. ; rqstng P&A on 1 2xtimeframe(secondman (2xtimeframe (second man)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Troutman, NC 28166
Vincent O.
Job Details: 08/10/2023
"Installed new control, damper, and valve. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0AS04
Near Troutman, NC 28166
Vincent O.
Job Details: 08/10/2023
Installed new control and sensor. Tested and verified proper operation and temps. All functions check ok. Vent ordered is not the correct vent and is also damaged. Customer is not sure why vent was ordered. No discoloration. Only issue is with temps.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPS8
Near Troutman, NC 28166
Vincent O.
Job Details: 08/10/2023
Found unit acting very erratic. Will begin washing and randomly stops blinking hi temp option rapidly before returning back to working. Happens randomly. Shorted control or keypad. Order and replace control and keypad. ; ordrng 1 WPW10459139 (Panel) and 1 WPW10084141 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Troutman, NC 28166
Vincent O.
Job Details: 08/10/2023
"Found unit heating but takes seems like half power. 4903 relay clicking. Ran diagnostics and found test 3 for 4903 relay is shutting down prematurely. Faulty relay. Also found gap on right side panel. Order and replace control, mag, and screw per svc bulletin. ; ordrng 1 W10721775 (Screw)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSS4
Near Canton, CT 06019
Ruben C.
Job Details: 08/10/2023
Sr7737026649 checked unit found control panel and harness all burnt took pics and called safety informed cust to call safety back
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Newington, CT 06111
Chuck M.
Job Details: 08/10/2023
Customer complaint is that dryer console does not respond. Inspected and found console not responding. Unplugged and plugged back in and console responded. Replaced console.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, NC 28214
Robert A.
Job Details: 08/10/2023
Cx complaint that the units UI panel is intermittent in response. I inspected the unit to confirm the complaint. I found no error codes. I tested the functions of the button on the UI panel. All buttons passed however some were unresponsive on some attempts. The unit needs a new UI panel to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11600355 (UI panel)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Enfield, CT 06082
Amanda R.
Job Details: 08/10/2023
Right side panel dented replaced operation normal
We serviced a
WHIRLPOOL DRYER
Model WED8000DW3
Near Ellington, CT 06029
Amanda R.
Job Details: 08/10/2023
IDler pulley bearing squealing replaced with dryer kit ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Manchester, CT 06042
Amanda R.
Job Details: 08/10/2023
The ice maker broken plastic pieces broke off replaced ice maker set freezer temp at negative two and ff section at 36 explained and showed customer the size and how the water reservoir works ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Manchester, CT 06042
Amanda R.
Job Details: 08/10/2023
"Not spinning or agitating hub and wash plate stripped replaced both went over clean cycle calibrated and ran automatic test ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Simsbury, CT 06070
Chuck M.
Job Details: 08/10/2023
Customer complaint is that washer would not drain. Error code F9e1 long drain flashing. Inspected and found drain pump not running. Motor windings out of range. Replaced drain pump. Found drain circuit sending intermittent voltage to drain pump. Ordered harness and control. ; ordrng 1 W11643701 (Lower Harness) and 1 W11513246 (Control)
We serviced a
MAYTAG WASHER
Model MHW6630HC3-
Near Simsbury, CT 06070
Chuck M.
Job Details: 08/10/2023
Customer complaint is that detergent left underneath dispenser drawer after wash. Inspected and found customer uses tide detergent with Downey. Advised customer to dilute detergent before each use. Washer checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bloomfield, CT 06002
Chuck M.
Job Details: 08/10/2023
Replaced gear case and tested. Washer checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Worcester, MA 01602
Roger R.
Job Details: 08/10/2023
"Found unit has a bad drain pump that is getting power. Unit needs a new pump, will order and return ; ordrng 1 W10919003 (DRAIN PUMP)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Springfield, MA 01119
Chris B.
Job Details: 08/10/2023
Complaint that the units door handle on the fresh food side is broken. Will order parts for a return visit.; rqstng P&A on 1 W10837029 (Door Handle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Manchester, CT 06042
Amanda R.
Job Details: 08/10/2023
Not making ice dispensing water dual valve broken fill tube frozen ice maker has e5 error code set temps at recommended ; ordrng 1 W11087201 (Fill tube heater) and 1 W11482383 (Valve) and 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Springfield, MA 01109
Gary V.
Job Details: 08/10/2023
"Inspected and found ice maker broken, will order and return. 2 year warranty rent center.; rqstng P&A on 1 W11542654 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Springfield, MA 01109
Gary V.
Job Details: 08/10/2023
"Inspected and found evap packed with ice and not defrosting, no ohm reading thru defrost heater and attempted defrost thru diag and it wouldnt go in defrost, evap fan also broken due to being packed in ice. ordering all parts needed and will submit estimate and call.; rqstng P&A on 1 W11220371 (Defrost heater) and 1 WPW10384183 (Evaporator defrost thermistor) and 1 WP2315539 (Evap fan motor) and 1 W11371382 (Control box)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW
Near Springfield, MA 01104
Gary V.
Job Details: 08/10/2023
"Inspected and found lower door seal became dislodged and reinserted, cycled thru and not detecting any more leaking, tested fine now."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Chicopee, MA 01020
Chris B.
Job Details: 08/10/2023
Complaint that the unit is not cycling through properly. Found error codes F7E1 F0E5 and F7E7. Found unit canceled out from bad actuator. Ran three diagnostic cycles and unit working normal. Mentioned to the customer to do a small to medium size and keep an eye on the washer.; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Huntersville, NC 28078
Mark C.
Job Details: 08/10/2023
"Unit is not heating due to a faulty element and thermal fuse.; ordrng 1 280148 (Thermal fuse), used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Hartford, CT 06106
Chuck M.
Job Details: 08/10/2023
Customer complaint is that ice maker stopped making ice. Inspected and found filter needs to be replaced and heavy lint on condenser coils. Reset ice maker and it cycled. Inspected for broken wires at bottom of door and no broken wires found. Advised customer to replace filter. ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Holyoke, MA 01040
Mike K.
Job Details: 08/10/2023
"Unit not cooling fr or rf, no frost build up, was slowly getting worse.Compressor/fans running. Sealed system issue. R134a. Unit covered under 60month part &. Labor for sealed system.Collected for service call. Office to contact to schedule 2x return for sealed system.; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Evaporator) and 1 W11492867 (Rf evAporator) and 1 2xtime (2x time)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Westfield, MA 01085
Mike K.
Job Details: 08/10/2023
"F0e5, f0e3, f2e1, off balance load, overload, stuck key cleared history.Main complaint is unbalanced loads, cs replaced suspension and still having unbalanced loads wet at end of cycle, is draining fine.Recalibrated and ran self diagnostics test.completed test and everything passed.Cs also said audio sound is now sounding weird and once doing a drain and spin it instead did a full wash.Put unit into drain and spin at high speed, full speed spin with no issues.Fills , drains all operated fine.Agitator and stator bolts secure. Suspension still seems a little more bouncy then normal, giving more than standard one bounce when pushed down and let go. Visual inspection of underside did show oil leakage from gear case, was replaced in 2020, looks fresher and no notice of any found previously.Quoted for console and gear case, 2x labor, price over $1k customer did not want repaired. Explained if changed mind and wanted fixed would add agitator and clutch and suspension is suspect."
We serviced a
GE WALL OVEN
Model CT9050SH1SS
Near West Springfield, MA 01089
Gary V.
Job Details: 08/10/2023
Inspected and found f96 fault. Unit needs cooling fan and sensor. Will order and return to replace. ; ordrng 1 WB26X31060 (Fan motor) and 1 WB27T11463 (Fan Sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Agawam, MA 01001
Gary V.
Job Details: 08/10/2023
"Inspected and concern is no ice production, and freezing in ff compartment. Found temp in ff set at 37 and running at 37 degrees, freezer temp at 5 degrees. Attempted ice harvest and unit did not cycle thru harvest, however no fault codes found in diagnostics. Ordering main acu and ice maker, will call when parts become available.; ordrng 1 W11658802 (Ice maker) and 1 W11224256 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, NC 28205
Robert A.
Job Details: 08/10/2023
I installed the ordered control panel and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Robert A.
Job Details: 08/10/2023
The unit has been replaced. I did not install or see the part.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Davidson, NC 28036
Mark C.
Job Details: 08/10/2023
Installed new knobs and manifold unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Charlotte, NC 28270
Jeff L.
Job Details: 08/10/2023
Replaced parts unit ran and check3 ok(Call complete)
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Catawba, SC 29704
Jonathan J.
Job Details: 08/10/2023
"Complaint washer is not spinning out laundry glass lid coming apart. I found f0e5 out of balance error f6e3 loss of communication f7e4 basket re engagement failure error codes in fault history. I cleared codes and found slider clutch had failed, I replaced. I performed a Dlms calibration cycle washer making loud clunking noises during all spin cycles. I found Gearcase has a lot of slop free play causing knocking noise. I found lots of other issues control failure clutch damaged by slide Gearcase popping washplate stuck seized. Office to call customer when all parts come in. ; rqstng P&A on 1 W11419171 (Control) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W11449841 (Gearcase) and 1 W11551646 (Nut) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W11404468 (Lid), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/10/2023
Complaints. Microwave is not heating. Lightbulb is not working microwave. Sounds like its trying to work. I found mag had failed. Also found controls had failed as well as light bulb. Replaced all parts except for the transformer not needed. No additional issues found microwave is now heating just fine no additional issues with oven reported. No error codes and fault historys.
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/10/2023
"Complaint was opening the door to the washing machine and the handle came off. I found complaint true handle metals are broken. Found F5 E3 door latch, failure cause of issue. No additional issues found ordering outer door, panel and latch. ; rqstng P&A on 1 W11221961 (Outer door) and 1 WPW10443885 (Latch)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/10/2023
"Complaint wash machine, continuously, leaks water into drum. I found complaint, true hot water valve is sleeping water at a rapid rate. I left hot water valve, turned off for customer. Recommended tap cold wash at this time and recommended customer to turn off cold water valve when washing machine is not in use. For safety reasons. Customer not available till after 8:30 am ; ordrng 1 W11513255 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Stanley, NC 28164
Ryan S.
Job Details: 08/10/2023
"Customer complained ALL lights not working now. Found freezer lights not coming on now. Called techline. Necked for voltage on yellow and white wires. Techline said to order led modules. Ordering led modules informed customer office will call when parts come in. Sr# 7737064380 ; rqstng P&A on 2 WPW10515057 (Led crisper/ freezer)s, ordrng 1 WPW10515058 (Led ref roof)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 08/10/2023
"Retuned to install belt sheild , installed belt sheild and reassembled unit ran service test and all functions working properly. Verified proper operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Indian Trail, NC 28079
Jeff L.
Job Details: 08/10/2023
"Replaced fan motor assembly and defrosted unit down. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP , used 1 W11087438 (Fan motor) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Kershaw, SC 29067
Jonathan J.
Job Details: 08/10/2023
Complaint glass is cracked right in the center. I found complaint true I replace glass tested operations no error codes and fault history everything working fine.
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Morris, CT 06763
Jimmy R.
Job Details: 08/10/2023
"Tested washer and found when unit would start to sense a cycle it would start grinding super loud, checked cam and found gears grinding due to cam stuck in one spot and not advancing cam and actuator faulty. Replaced both parts and ran unit thew a wash cycle and a spin cycle, all operations are now working to proper specs ; used 1 W10721967 (Cam), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Watertown, CT 06795
Jimmy R.
Job Details: 08/10/2023
"Checked over dryer and found unit not shutting off wile running a cycle, found timer not turning just staying on set time. Removed console and found timer motor connection not attached causing no power to timer motor this made timer just sit in one place never cycling, reattached timer wires and unit is now cycling and working to specs"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Farmington, CT 06032
Ruben C.
Job Details: 08/10/2023
Checked unit found touch panel unresponsive getting power to control led light is on gave cust estimate for ui but
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Farmington, CT 06032
Ruben C.
Job Details: 08/10/2023
Replaced control and ui tested operation normal ran diagnostics normal tested cycle
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Denver, NC 28037
Ryan S.
Job Details: 08/10/2023
"Customer complained unit leaking from left side. Pulled unit out and found water dripping from inlet assembly on left side where inlet secures to tub. Found part is tight just faulty, ordering inlet assembly and inlet nut. Ordering parts. Scheduled return time for 8-16-23 am. ; ordrng 1 W11535094 (Inlet assembly) and 1 W11535081 (Inlet nut)"
We serviced a
WHIRLPOOL COOKTOP
Model KCIG550JSS01
Near Denver, NC 28037
Ryan S.
Job Details: 08/10/2023
"Customer complained center burners outer ring wasnt coming on, just inner ring. Found pots she was using, the magnetic metal bottoms didnt go all the way to the outside of the bots, causing the outer ring to not come on. She used a big pot she rarely used that had a magnetic metal all the way to the outside of the pot and the outer ring came on. Informed customer to reference owners Manuel for more information but she understood issue, showed her with magnet how it wouldnt stick to the metal in the outside of her pots she was using. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Cherryville, NC 28021
Ryan S.
Job Details: 08/10/2023
"Customer complained unit off balance. Upon arrival found suspension rod had broken off at front left side. Reattached rob but bushing inset was damaged , needs new suspension. Ordering suspension. ; ordrng 1 W11400156 (Suspension)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 08/10/2023
Customer complained unit beeping and wont start. Unit has warranty job per Special Project S17304. Found old style heater so replaced with ts heater . Reassembled unit and noticed water in overfill tray. It had dried up enough for unit to run now. Informed customers that would have to be quoted to work on. Informed customer it may just be from leaking heater unit isnt leaking now( checked running unit after installing new heater) issue could be several issues but unit is working right now and any further investigation will be charged as a labor charge. Customer said to not do that. Verified proper operation. ; used 1 W11537778 (Heater) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Worcester, MA 01602
Roger R.
Job Details: 08/10/2023
Installed new control and sensor due to erratic temperatures in the refrigerator section.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Monroe, NC 28110
Jeff L.
Job Details: 08/10/2023
"SR# 7737063778Spoke (Robert)This thing will not lock all the time as it should. Then it will lock but you just get a hum down below.. every part below was replaced when I came out and did job. Again, the lid will lock sometimes and when it does it still doesnt spin. All resistance is good across wires. All I know to do is replace the board I just put on. Part# W11116592; ordrng 1 W11116592 (Control), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"
We serviced a
FRIGIDAIRE DISHWASHER
Model GLD2445RFC0
Near Chicopee, MA 01013
Chris B.
Job Details: 08/10/2023
Replaced part and unit running normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Clover, SC 29710
Mitch H.
Job Details: 08/10/2023
"Customer says refrigerator runs a lot. Tested and ran diagnostics, all components tested good. Unit cooling properly. No issues found. Explained to customer that noise she hears when nut cycles off are normal refrigerant sounds. Unit operating as designed."
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Clover, SC 29710
Mitch H.
Job Details: 08/10/2023
"Tested dryer, found noise coming from vibration where top dryer section mounts to washer. Found 2 screws behind cover plate loose. Tightened screws, retested, now operating quietly. Customer says lid lock for washer clicks on and off all day when not being used. Ran diagnostics, no stored error codes. Tested lid latch in diagnostics, cycled properly. Unable to duplicate issue at time of visit. Based on customer description, ordering control board.; ordrng 1 W11629601 (Control)"