Service History 187 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW04

Near Hartford, CT 06105

Chuck M.

Job Details: 10/16/2023

Replaced door. Checked ok

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Monroe, NC 28110

Jonathan J.

Job Details: 10/16/2023

"Replaced all previously ordered parts tested operations performed a DLMS control board calibration. No additional issues. Found with washing machine today. Control pad popped drain pump had locked up since prior visit. Unit was full of water upon arrival. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10752283 WASHPLATE , 1 W10913953 ACTUATOR , and 1 W11239857 BELT , used 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Monroe, NC 28110

Jonathan J.

Job Details: 10/16/2023

Dishwasher cycling and functioning properly. No additional issues found no water leaking. Ran a quick wash cycle.

We serviced a

WHIRLPOOL COOKTOP

Model KCGS956ESS02

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 10/16/2023

Installed new spark mod and tested all burners lighting properly

We serviced a

KITCHENAID KITCHEN

Model KDFE204KPS0

Near Bristol, CT 06010

Ruben C.

Job Details: 10/16/2023

Checked unit found hinges broken cuasing door to fall ordering hinges; ordrng 1 W11573703 (Left hand) and 1 W11573702 (Right hand)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Charlotte, NC 28216

Robert A.

Job Details: 10/16/2023

"Cx complaint that the units RC door has trouble closing. I inspected the unit to confirm the complaint. I found the pantry door is deformed, it protrudes preventing the RC right door from closing fully. The unit needs a new pantry door to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W10827015 (Pantry door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, NC 28214

Robert A.

Job Details: 10/16/2023

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine, I ran multiple test related to the IM. 57, 56 (E2), 45 (no fill), 36 (pass), 15 (pass). The unit needs a new IM assembly and a fill tube heater. Im ordering the parts for the return visit.; ordrng 1 W11087201 (Fill tube heater) and 1 W11658802 (IM assembly)"

We serviced a

MAYTAG DRYER

Model DE212.00

Near North Brookfield, MA 01535

Chris B.

Job Details: 10/16/2023

Complaint that the unit is making noises while tumbling. Found bad idler pulley and rollers. Found parts rusted and need of replacement. Will order parts for a return visit. Customer asked for Chris to return.; ordrng 2 12001541 (Support)s and 1 WPY312959 (Belt) and 4 WP312535 (Washers)s and 2 WP6-3129480 (Roller Shaft)s and 4 WP9703438 (Retaining Ring)s and 1 WP6-3037050 (Idler Pulley) and 1 WP354987 (Retainer Clip) and 2 WPY312527 (Washer)s and 1 WP6-3033630 (Idler Pulley Bracket)

We serviced a

SAMSUNG REFRIGERATOR

Model RF30BB6200QLAA

Near China Grove, NC 28023

Vincent O.

Job Details: 10/16/2023

Installed new controls. Tested and verified proper operation. Verified water pitcher fills. All functions check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302EBS03

Near West Springfield, MA 01089

Gary V.

Job Details: 10/16/2023

"Inspected and found right side ff door gasket not sealing properly, tried adjusting but didnt work, will submit estimate and call.; rqstng P&A on 1 W10830289 (Right side ff gasket black)"

We serviced a

GE REFRIGERATOR

Model GTS18KHPARCC

Near Longmeadow, MA 01106

Gary V.

Job Details: 10/16/2023

Inspected and found ice maker not working and water filter not allowing water flow. Will order parts and return.; ordrng 1 WR30X10093 (Ice maker) and 1 GSWF (Water filter)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28T5001SG

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 10/16/2023

Icemaker leaking water into ice bucket causing a huge clump. Needs new icemaker. ; rqstng P&A on 1 DA97-07603B (Icemaker)

We serviced a

KITCHENAID ICEMAKER

Model KUIX305ESS2

Near Hebron, CT 06248

Jeremy B.

Job Details: 10/16/2023

Icemaker not making ice. Ran through diag and found recirculating pump not pumping over the evaporator and cutter grid corroded. Needs new pump and cutter grid. ; ordrng 1 W11542867 (Recirculating pump) and 1 W10919199 (Cutter grid)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Tolland, CT 06084

Amanda R.

Job Details: 10/16/2023

Replaced all parts

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Tolland, CT 06084

Amanda R.

Job Details: 10/16/2023

Freezer working ff section not cold evaporator fan motor getting 120v not running replaced motor fan working set temps at recommended ; used 1 WP2315539 (EVAP MOTOR) from stock

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Vernon, CT 06066

Amanda R.

Job Details: 10/16/2023

Replaced lid operation normal

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW4

Near Vernon, CT 06066

Amanda R.

Job Details: 10/16/2023

Replaced lid lock plugged unit in ran automatic test lid locking

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/14/2023

Installed new console and control. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/14/2023

Installed new roller kit and slides. Tested and verified proper operation. No noise. All functions check ok. ; dspstn on spec-tagged invntry: 1 4392065 DRYER REPAIR KIT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Troutman, NC 28166

Vincent O.

Job Details: 10/14/2023

Found ice maker not operating. Replaced ice maker. All functions check ok ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Lexington, NC 27295

Vincent O.

Job Details: 10/14/2023

Installed new freezer door. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 10/13/2023

Tested and ran component activation for spin. Found wash basket wobbles and run eccentric. Ordering basket and suspension kit. Advised customer that basket would ship directly to them and they would need to inspect basket and call to schedule return visit.; ordrng 1 W11178227 (Basket) and 1 W11400156 (Suspension kit)

We serviced a

WHIRLPOOL COOKTOP

Model C228

Near Fort Mill, SC 29708

Mitch H.

Job Details: 10/13/2023

"Installed new infinite switch, got same result. Still tripping breaker. Put old switch back in works but pilot light doesnt work when turned past high. Customer has electrician coming today. Customer called later in the day and said electrician put cooktop on its own dedicated circuit and now old switch functions properly. He would like a refund for the part only, says he does not expect a refund for labor."

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 10/13/2023

"Customer complained softener is filling with water after use. Checked and per service pointer w11504923 I changed both cold and hot valves and am ordering dispenser assembly. Ran test after installing hot and cold valves. All valves working. Ordering dispenser . Scheduled for 10-19-23am. ; ordrng 1 W11524103 (Dispenser assembly), dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C5EXY00

Near Gastonia, NC 28056

Ryan S.

Job Details: 10/13/2023

Retuned to install parts ordered. Installed valve and board. Reassembled and filled glass of water 4 times to test function. Verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gastonia, NC 28052

Ryan S.

Job Details: 10/13/2023

"Customer complained unit shut off, didnt drain at first then drained. Found motor fault. Found capacitor ad, replaced from ts, also replaced drain pump due to customer saying unit wouldnt drain once. Reassembled and ran service mode and all functions working. Ran quick wash and unit filled and started washing. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W11395618 (Capacitor) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDPO2FRSS1

Near Stafford, CT 06076

Gary V.

Job Details: 10/13/2023

"Inspected and found unit draining filled and cycled multiple times and didnt detect any problems at this time, but quoted for drain pump. They will call."

We serviced a

MAYTAG WASHER

Model MVW6500MW1

Near Worcester, MA 01605

Angel R.

Job Details: 10/13/2023

Found crack on dispenser assembly as well as valve stuck open allowing water to constantly drip into basket. Will order new assembly.; ordrng 1 W11614513 (Valve assembly)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Paxton, MA 01612

Angel R.

Job Details: 10/13/2023

"Wrong motor was packed, will order new one.; ordrng 1 W11283592 (motor-drve), dspstn on spec-tagged invntry: 1 WPW10006384 BELT"

We serviced a

GE REFRIGERATOR

Model GSH25JSDDSS

Near West Springfield, MA 01089

Mike K.

Job Details: 10/13/2023

Replaced I/i and verified button response

We serviced a

KITCHENAID REFRIGERATOR

Model KBLS22KWMS5

Near Stafford, CT 06076

Gary V.

Job Details: 10/13/2023

"Concern is no cool. Inspected and found all functions running, working and cooling properly, temps in freezer at 8 degrees and ff at 40. Didnt detect any problems or issues at this time. Customer going to monitor unit and call if need be. 30 days on trip fee."

We serviced a

WHIRLPOOL WASHER

Model WFW9250WW00

Near Charlotte, NC 28214

Robert A.

Job Details: 10/13/2023

Cx complaint that the unit is leaking water from the front. I inspected the unit to confirm the complaint. I found the bellow seal torn on the bottom area. The unit needs a new bellow seal to resolve the issue. Im ordering the part for the return visit.; ordrng 1 WPW10381562 (Below seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Worcester, MA 01603

Aimee Z.

Job Details: 10/13/2023

Sealed the gaps in liner to cavity freezerThere was also a spill in freezer that blocked the returnsCleared the returns out.Also found a large gap in liner to shell bottom right by hingeFilled with silicon.Could feel air coming out of returnA restaurant is using this fridge and is over packed Advised not a-commercial fridge

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Douglas, MA 01516

Angel R.

Job Details: 10/13/2023

"Unit needed to be leveled and user care explained to customer in regards to new energy efficient washers and water used. Calibrated and ran diagnostics cycle, tested ok."

We serviced a

KENMORE REFRIGERATOR

Model 106.51142111

Near Franklin, MA 02038

Angel R.

Job Details: 10/13/2023

"Found damper motor dead, quoted customer on new motor and labor. Said they never liked the fridge and are in the market for a new one."

We serviced a

JENN-AIR RANGE

Model JGS9900BDB

Near Granby, CT 06060

Mike K.

Job Details: 10/13/2023

Replaced user/interface and verified all buttons responsive.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Oxford, MA 01540

Amanda R.

Job Details: 10/13/2023

Complaint that things freeze in ff section and ice cream is soft explained to customer that freezer cools ff section water soluble things can freeze closed vents to crispers put freezer on max to allow more air to cluster in freezer to help with freezing same issue from day one showed customer not to push things off rear of shelves to allow proper airflow ; ordrng 1 W11595220 (Control)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Charlton, MA 01507

Amanda R.

Job Details: 10/13/2023

Complaint unit rusting in certain spots like inner outer door right door hinge multiple screws the piece of Metal thats attached to tub that holds Heater element unit working normally on well water Sr 7737554074 called tech support its cosmetic recommended using citrus cleaner

We serviced a

WHIRLPOOL RANGE

Model WFG510S0AB2

Near Waterbury, CT 06708

Jimmy R.

Job Details: 10/13/2023

"Tested oven and found unit would start to heat up then shut down when reaching 240 degrees then try and light again and again never lighting. Checked ignitor and found it had pulled away from burner causing spark to jump found ignitor connection jumping spark due to crack in wire harness, fixed harness and adjusted ignitor ran unit to 350 degrees and unit is now getting to temp and holding temp. All operations are now working to specs ; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Bristol, CT 06010

Ruben C.

Job Details: 10/13/2023

Checked unit found making severe noise intermitently from motor cust had video of noise ordering motor and blower; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM2

Near Springfield, MA 01108

Roger R.

Job Details: 10/13/2023

Found drain hose routed improperly causing grease buildup in drain hose. Cleared drain hose and rerouted to prevent reoccurrence. Charged $199 labor rate.

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Enfield, CT 06082

Gary V.

Job Details: 10/13/2023

"Purchase date 3/24/2023 per sales receipt. Installed main acu and actuator, ran calibration and cycled thru and tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Farmington, CT 06085

Chuck M.

Job Details: 10/13/2023

Customer complaint is that control panel is peeling again. Inspected and found dishwasher does not have a tub shield Ordered tub shield and another control panel. P&A. Advised customer that water temperature should be at 120 degrees. ; rqstng P&A on 1 W11460909 (Console) and 1 W11579564 (Tub Shield)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fort Mill, SC 29715

Jeff L.

Job Details: 10/13/2023

Found fridge working properly no noise I checked all moving components I. The back of unit and all was good and tight nothing loose. Fridge was in defrost when I arrived I kicked it out and unit started with no noise. Advised customer to call back if needed. No problems at time of visit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Willington, CT 06279

Amanda R.

Job Details: 10/13/2023

"Unit froze for less then a week freezer temp today at 20 ff temp at 37 not freezing anything low side at zero high side at 220 amp draw less than one called tech support recommended flushing unit with 140psi nitrogen replacing filter dryer which will need extra tubing to attach to capillary tube sr 7737554648 ; ordrng 1 876765 (Piping), rqstng P&A on 1 WPW10507886 (Compressor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Fort Mill, SC 29707

Jeff L.

Job Details: 10/13/2023

Replaced icemaker because the other one would not cycle. Unit ran and checked okCall complete

We serviced a

GE DISHWASHER

Model GDF530PGM5WW

Near Longmeadow, MA 01106

Mike K.

Job Details: 10/13/2023

"Unit door was not closing, not screw into top and moving around, secured unit to counter top ( it had one screw in just not the second) once secure was able to get door square and unit closing fine. Ran test cycle and operating properly. Answered cs questions on how to use unit, different cycles."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Plymouth, CT 06786

Ruben C.

Job Details: 10/13/2023

7737552691 called techline have determined top freezer mullion is not straight causing moisture to condense on top of freezer gasket per techline putting unit into review beyond our repair left seal with cust

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mount Ulla, NC 28125

Robert A.

Job Details: 10/13/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT

We serviced a

GE WASHER

Model HTWP1400F1WW

Near Longmeadow, MA 01106

Mike K.

Job Details: 10/13/2023

Replaced knob and tested selecting and starting cycles. Operated properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WHD130PAHS2

Near Springfield, MA 01103

Mike K.

Job Details: 10/13/2023

"Unit was unresponsive on arrival. Unplugged/plugged in and unit responding normally. Unit drained, filled and went into wash when tested. Verified upper and lower spray arm movement.Tested second time and again operated properly.Went into diagnostics5-1 only error in history. Door stuck open will generate error if door not closed with 4 seconds of starting cycle.Tested door multiple times and operating as normal.Reboot seems to have restored unit operation. Cs to monitor.Imani is who let me into unit. Explained finding and service call only due. She approved and said they have corporate account and are billed.Left as follow up required for billing only. Job is complete at this time ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, MA 01103

Mike K.

Job Details: 10/13/2023

"Unit will not go into diagnostics. When attempting to stay cycle the door locks, but nothing else. Cannot access unit with dryer on top. Service pointer shows connector/control as issue.Quoted for control/labor and instructed the dryer would need to be removed and unit out of closet for us to work on.Imani is one who let me in and who I quoted. She approved and said they have a corporate account? And are billed separately.I did tell her we would need the dryer off of unit and washer pulled out to be accessible on return.; ordrng 1 W11616491 (Timer/control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Troutman, NC 28166

Robert A.

Job Details: 10/13/2023

"Cx was not home. They are out of town, the appt needs to be rescheduled. I did not diagnose the unit.; dspstn on spec-tagged invntry: 1 W11546681 HARNS-WIRE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Troutman, NC 28166

Robert A.

Job Details: 10/13/2023

Cx complaint that the unit makes a loud rattling noise while it cools. I inspected the unit to confirm the complaint. I found the noise coming from the air grill making contact with the sheet metal evap cover. The air grill clip has a separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 WPW10175909 (Air grill)

We serviced a

LG WASHER

Model WM2650HWA

Near Charlotte, NC 28277

Jeff L.

Job Details: 10/13/2023

Replaced valve unit ran and checked ok Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 10/13/2023

"Checked and found lid locked and no response from any inputs. Will not power on or enter diagnostics. Checked incoming power, good. Has power through filter and to board. Needs control and possibly UI. Quoted customer for repair and saved estimate. Customer declined repair. Collected for service call on ck# 6089"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Charlotte, NC 28270

Jeff L.

Job Details: 10/13/2023

Found bad doors due to factory material failure. This is a factory defect. Need to Replace all 3 doors advised customer to inspect doors once they arrive then call our office to schedule Part#W11661560Part#;W13107887sqPart#12977880sq; ordrng 1 W11661560 (Door) and 1 13107887SQ (Door) and 1 12977880SQ (Freezer door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Mooresville, NC 28115

Robert A.

Job Details: 10/13/2023

"Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the UI. It responding at all. I checked power at the control (40v). I checked the terminal block and found the black wire loose. I secured the wire and tested the unit for the cx. It started then shut off a few seconds into the cycle. I cycled the power again, it did the same.The unit needs a new control board to resolve the issue. Im marking the part for the return visit.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mooresville, NC 28117

Vincent O.

Job Details: 10/13/2023

"Found compressor seized and not pumping. Tapped system and found no Freon. Unit has leak. Order and replace compressor and evaporator. ; ordrng 1 W11546692 (Evap.), dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Chicopee, MA 01020

Chris B.

Job Details: 10/13/2023

Replaced part and unit running normal. New unit cycled and called for water properly.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2474QF6B

Near Southampton, MA 01073

Chris B.

Job Details: 10/13/2023

Complaint that the unit would not stop running. Found error codes i30 and iF0. Found dried out soap residue under the sump pump of leaking water. Quoted parts and labor. Customer will want to think about it and will get back to us. Mentioned to the customer they have 7 days to waive the trip fee into labor. Collected trip fee.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Holden, MA 01520

Angel R.

Job Details: 10/13/2023

"Checked connections at junction box and all ok, power going into unit. LED indicator on control is not on, UI is not responsive. Will order new control and UI.; rqstng P&A on 1 W11672039 (Control) and 1 W11632709 (UI)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Holden, MA 01520

Angel R.

Job Details: 10/13/2023

"Reset ice maker, motor is turning. Customer has not heard the valve fill, checked valve for proper voltage and it is ok. Will order new ice maker fill valve as well as inlet.; rqstng P&A on 1 5304519215 (Valve) and 1 5304519149 (Valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Charlotte, NC 28269

Vincent O.

Job Details: 10/13/2023

"Found e5 thermistor error. Tested and verified proper operation of motor, fan, bin sensor, and fill. All check ok. Verified proper temps. Unit will need new ice maker. Tech does not have part on truck. Ordering ice maker. ; ordrng 1 W11658802 (Icemaker)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Charlotte, NC 28262

Vincent O.

Job Details: 10/13/2023

No problem found with unit. Customer complaint is delay in ignition and improper flame on center burner. Found center cap not properly aligned causing improper flame. Seated cap properly and verified proper operation. No delay in ignition. Instructed customer that 8-10sec is normal operation. Also instructed on proper cleaning of burner heads and caps for proper operation. All functions check ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS

Near Charlotte, NC 28262

Vincent O.

Job Details: 10/13/2023

Installed new control and harnesses. Tested and verified proper operation. All functions check ok. Customer says that this issue occurs randomly. Sometimes 2 weeks and sometimes months. All possible parts have been replaced. Also found unit is not connected to WiFi for updates. Possible cause. Instructed customer on need to connect WiFi. Any further issues customer will need second opinion. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS3

Near Charlotte, NC 28262

Vincent O.

Job Details: 10/13/2023

Installed new FR burner. Tested and verified proper operation. All functions check ok.

We serviced a

LG DRYER

Model DLEX7600WE

Near Norfolk, MA 02056

Aimee Z.

Job Details: 10/13/2023

Found the roller worn roller assy front needs to replace all 4Belt fine and pully fine; ordrng 4 4581EL2002H (Roller assy)s

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Worcester, MA 01606

Aimee Z.

Job Details: 10/13/2023

Found tear at 12 position Replaced the bellows and tested Complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Worcester, MA 01605

Aimee Z.

Job Details: 10/13/2023

Lifted control panel has cockroaches and eggs under panelExplained we wont service its cockroaches

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 10/13/2023

Found the gasket was off right side of freezer door.Teamed ice out and put gasket back on.Theres some small tears lower part gasket; ordrng 1 W10861499 (Gasket white freezer)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Dallas, NC 28034

Ryan S.

Job Details: 10/13/2023

Customer said surface works but oven doesnt. Found power has neutral issue. 17v at wall from ground to neutral. Informed customer issue is with electrical. Call electrician.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Douglas, MA 01516

Amanda R.

Job Details: 10/13/2023

"6/4 error float open after 30 mins of running it just cancels itself and drains needs both controls and switch for float ; rqstng P&A on 1 WPW10195039 (Switch) and 1 WPW10195036 (Float) and 1 W11225084 (Control), ordrng 1 W11395600 (Keypad)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF750SAYM3

Near Prospect, CT 06712

Jimmy R.

Job Details: 10/13/2023

"Tested unit and found machine leaving soap in bottom tub and unit not washing ran diagnostics and found errors 7-1 6-6 let unit run thew a self test and found motor not coming on, checked voltage to motor and found 120v motor faulty. Customer is going to buy a new machine ; dspstn on spec-tagged invntry: 1 WPW10304407 DISPENSER"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Somers, CT 06071

Gary V.

Job Details: 10/13/2023

"Installed new compressor and checked for leaks, found none and recharged system and unit started cooling, please allow 24-48 hours for temps to regulate.; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 876765 (TUBING KIT) from stock"

We serviced a

WHIRLPOOL DRYER

Model LGR7648PQO

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/13/2023

"I replaced all previously order parts. I found motor switch also was not actuating properly. I found broken harness blue wire going down to igniter. I repaired harness as well. Popped fuse during repair had to replace found door. Switch was working intermittently as well. No additional issues found with dryer dryer is heating. Just fine as of right now. Unit is like a brand new dryer now.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT 1 279834 COIL KIT , 1 W11050897 THERMAL CUTOFF , and 1 WP3387134 THERMOSTAT , used 1 WP3392519 (THERMAL FUSE), and 1 WPW10569603 (DOOR SWITCH) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Charlotte, NC 28262

Vincent O.

Job Details: 10/13/2023

Found new trim piece broken in box. Reordering trim. ; ordrng 1 W10761014 (Trim. Right)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, NC 28262

Vincent O.

Job Details: 10/13/2023

"Found unit is frosted at door seal due to warped liner. Unit will need new door. Ordering door. ; ordrng 1 LW10648583 (Door), dspstn on spec-tagged invntry: 1 W10916494 FAN KIT"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Huntersville, NC 28078

Robert A.

Job Details: 10/13/2023

"Th parts are not in my bin. I gave the cx a call ahead, he said Ryan (RS) is already there. I did not go to the address or install the parts. I called Ryan, he said he installed the parts so I marked them as installed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlotte, NC 28216

Robert A.

Job Details: 10/13/2023

"Cx complaint that the units water dispensing has low pressure. I inspected the unit to confirm the complaint. The unit cools fine, the dispenser functions work fine for ice and water. The water pressure is low. I removed the filter and it the water pressure worked perfect. The unit needs a new filter to optimize the water pressure. The unit is working as designed.; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER"

We serviced a

KITCHENAID DISHWASHER

Model KUDE20IXSS1

Near Charlotte, NC 28216

Robert A.

Job Details: 10/13/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10402110 FUSE KIT

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/13/2023

Complaint low water pressure. I found filter installed was last replaced back in August. I install my bypass cap unit getting full water pressure coming out of the dispenser. Customer provided me with a new water filter unit getting full water pressure out of dispenser now way better than what it was upon arrival. no further issues found with refrigerator at this time.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 10/13/2023

"Customer complained unit wont run, but wont drain. Upon arrival found unit full of water. Found bottom of pump broke off. Harness wasnt damaged. Replaced pump. Verified proper operation. ; used 1 W11399437 (Pump) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Denver, NC 28037

Ryan S.

Job Details: 10/13/2023

Retuned to install parts ordered. Installed new vent and gasket. Ran serove mode and fan and vent now working. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11498831 GASKET

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS5

Near Denver, NC 28037

Ryan S.

Job Details: 10/13/2023

Customer complained of spark. Found melted wave guide. Found frame under wave guide has thermal mark on frame. Called techline. Tech line got me to send pictures. Deemed unit unrepairable. Sr#7737550301 Informed customer unit is deemed non repairable. Told customer call customer service for further information. Gave customer sr#

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Huntersville, NC 28078

Ryan S.

Job Details: 10/13/2023

"Retuned to install parts installed switch harness, spark module and ignitor. After install Tom front left burner cutting off now. But front right burner is now staying on like front left was. Switched burner heads and issue still present. Harness defective, ordering harness, burner head and spreader. Checked and outlet has proper polarity and voltage. Ground is solid in frame. No wires touching. Scheduled return call for 10-19-23 am.; ordrng 1 W11561449 (Harnes wire) and 1 W10814915 (Under cap) and 1 WP8286815 (Spreader), used 1 W11561449 (Harnes wire), 1 Wpw10475149 (module spark), and 1 W11507531 (Ignitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Wethersfield, CT 06109

Ruben C.

Job Details: 10/13/2023

Unit does not have a model or serial tag can not work on unit without

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Rocky Hill, CT 06067

Ruben C.

Job Details: 10/13/2023

Checked unit found bearing is faulty making noise as it spins gave cust estimate for agitator screw and gearcase cust is going to think about repair advised has 7 days

We serviced a

ADMIRAL DRYER

Model AGD4675YQ2

Near Hampden, MA 01036

Roger R.

Job Details: 10/13/2023

Installed new coils on gas valve. All checks okay after repairs. ; dspstn on spec-tagged invntry: 1 279834 COIL KIT

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Douglas, MA 01516

Amanda R.

Job Details: 10/13/2023

Complaint that since June unit running all the time frost on food in freezer ice cubes clumping making a loud noise since leveled noise not so bad didnt hear noise or see frost today needs kit for frost in freezer and ff thermistor optimized ; ordrng 1 W10864519 (Kit) and 1 W11087438 (Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Prospect, CT 06712

Jimmy R.

Job Details: 10/13/2023

"Tested unit and found unit making a loud noise when opening and closing door also unit freezing items in lower bin and upper shelf ice maker ice sticking together causing it to not dispense. Checked noise and found coming from damper found damper would open and close each time door is opened, found damper causing issue with cooling, checked damper and found cntrl sending power when opening door and when closing door. Unit needs new control,damper,door switch and interface to stop issue, checked ice maker and found ice maker line freezing up and not defrosting checked voltage to fill tube heater and found power to heater but not coming on will order new heat ; ordrng 1 W11224256 (Cntrl) and 1 W11579559 (Interface) and 1 W11087201 (Fill tube heater) and 1 W11396033 (Door switch)"

We serviced a

LG WASHER

Model WM2650HWA

Near Charlotte, NC 28277

Jonathan J.

Job Details: 10/13/2023

Helper completed

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Stallings, NC 28104

Jonathan J.

Job Details: 10/13/2023

"Complaint washing machine is making loud, squealing noise during agitation cycle. I found cam nut has come loose, causing cam to drop allowing belt to squeal and stretch I Replaced belt I secured nuts with a blue thread lock and tightened and made sure it was secure. I ran a diagnostic cycle on the control. No additional issues found. I performed a control board recalibration per technical instruction sheet. ; used 1 WPW10006384 (BELT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Matthews, NC 28104

Jonathan J.

Job Details: 10/13/2023

"Complaint, dishwasher has leaked causing property damage to flooring flooring is bubbled and bowed I found water fill valve hose fittings were finger tight causing water to leaks drip nonstop install issue filling overflow basin triggering error code f8e4 no dishwasher leaking occuing from tub or gaskets or heater or plastics side rails. File number 7737548123 file number. I tightened hose connectors attaching to inlet valve and inspected for leaks no leaking occuing anymore."

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HBS1

Near Rocky Hill, CT 06067

Ruben C.

Job Details: 10/13/2023

Replaced main control board tested operation normal turntable is now working and unit is heating normally

We serviced a

WHIRLPOOL DRYER

Model GGW9250PW0

Near Monson, MA 01057

Roger R.

Job Details: 10/13/2023

Found unit not responding properly suspect a faulty user interface which is no longer available. Cust to buy new.

We serviced a

MAYTAG WASHER

Model WTW6120HW0

Near Belchertown, MA 01007

Roger R.

Job Details: 10/13/2023

"Unit intermittently not starting and going directly to end of cycle. Other times it starts normally. No error codes present. Recommend changing main control ; ordrng 1 W11543998 (Control, elec)"

We serviced a

KITCHENAID WALL OVEN

Model KOCE500ESS20

Near Ludlow, MA 01056

Roger R.

Job Details: 10/13/2023

Installed new oven sensor and oven control due to low oven temperatures

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Springfield, MA 01119

Roger R.

Job Details: 10/13/2023

Unit not producing ice fast enough. Checked cooling ok Suspect ice maker sensor not proper. Replaced ice maker with new. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Springfield, MA 01109

Roger R.

Job Details: 10/13/2023

Installed new evaporator fan motor and drawer slides for freezer. ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

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