Service History 186 - Advantage Appliance Repair

We serviced a

AMANA COOKTOP

Model AKS3040SS

Near Charlotte, NC 28205

Jeff L.

Job Details: 10/16/2023

Found ignitors not popping need to be replaced.. (2) ignitors Part#WPY0316773; ordrng 2 WPY0316773 (Ignitors)s

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Sharon, MA 02067

Aimee Z.

Job Details: 10/16/2023

"Cust had dryer off wash and could get at back of washerfound the shipping bolts still in washer, I removed themAlso there running through extension cord with plug to by pass ground Advised to run in plug its a old house . Hes having outlet replaced Installed new bellows and Cntrl and ran diagnostics Complete"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/16/2023

Found filter housing pulling apart and cloths Gerri g stuck. Replaced and secured all checks ok.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near West Hartford, CT 06117

Ruben C.

Job Details: 10/16/2023

Checked unit ran diagnostics no error codes in memory ran component test normal all function working normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Clover, SC 29710

Mitch H.

Job Details: 10/16/2023

Customer had dishwasher out and said she would have it put back in place. Removed and replaced pump/motor assembly. Tested dishwasher and checked for leaks. Operating properly and no leaks.

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS04

Near York, SC 29745

Mitch H.

Job Details: 10/16/2023

"Found refrigerator operating on arrival. Customer says that the refrigerator keeps losing power and nothing works at times, says this has happened multiple times and then unit starts back up. Ordering control and pantry board and harness. Checked part availability and scheduled return visit for 10/19 12-5; ordrng 1 WPW10624574 (Control board) and 1 WPW10675033 (Board) and 1 WPW10769076 (Pantry control) and 1 W11170612 (Harness)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 10/16/2023

Replaced control along with parts on ticket 398740. Washer operating properly.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Stanley, NC 28164

Ryan S.

Job Details: 10/16/2023

Customer complained unit still takes too long to dry clothes. Upon arrival put dryer test kit in dryer. Ran unit and found vent test kit card never fell when unit was hooked up to houses exhaust system. Unhooked unit from houses exhaust system/vent hose and card fell down 3 of 3 times. Checked to make sure unit thermostat was turning heater on and off at proper temps. And made sure unit didnt have any obstructions in blower housing. Verified proper operation. ; used 1 W11224254 (Vent test kit) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Charlotte, NC 28216

Robert A.

Job Details: 10/16/2023

The cx canceled the appt at the door. I did not diagnose the unit.

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near Charlotte, NC 28216

Robert A.

Job Details: 10/16/2023

"I installed the ordered parts and tested the unit for the cx. The unit is still not spinning or agitating. I checked the lower harness to the motor and the red wire is broken. Im ordering the lower harness to resolve the issue.; ordrng 1 W10692115 (Lower harness), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11395618 CAPACITOR/INTER COIL"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Charlotte, NC 28269

Robert A.

Job Details: 10/16/2023

"Cx complaint that the unit does not run, it just shows an error code. I inspected the unit to confirm the complaint. I found an error code flash when I start a cycle (f1e4). I replaced the control board and tested the unit, it still did not work. I ran multiple tests in diagnostic mode, all worked except #1 (turntable and cavity light). It would chime when I pressed the button then stop. I replaced the turntable motor and the same thing happened. The unit needs new door switches. Im ordering the part for the return visit.; ordrng 1 W11244494 (Switches) and 1 W11552018 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Charlotte, NC 28269

Robert A.

Job Details: 10/16/2023

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine, I ran multiple tests related to the IM. 57 (passed), 56 (e5), 45 (Filled with water), 36 (fan runs), 15 (sensor worked). The unit needs a new IM assembly to resolve the issue. I left the part with the cx. Im ordering the part for the return visit.; ordrng 1 W11658802 (IM assembly)"

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS20

Near Charlotte, NC 28262

Robert A.

Job Details: 10/16/2023

"Cx complaint that the unit is turning off by itself. I inspected the unit to confirm the complaint. I found an error code: f9e0. I started a bake cycle to test the function, it heated to 350 degrees and the MW worked fine. The cx said the unit randomly losses power by itself. The unit needs a new UI console and control board to resolve the issue. I gave the cx a quote and collected the service call by CC."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Charlotte, NC 28216

Robert A.

Job Details: 10/16/2023

Cx said she did not schedule a service appt and does need service at the moment. I did not diagnose the unit.

We serviced a

FRIGIDAIRE RANGE

Model LFGH3054UFE

Near Foxborough, MA 02035

Aimee Z.

Job Details: 10/16/2023

Installed new igniter and pre heated

We serviced a

MAYTAG WASHER

Model MVWC200BW0

Near Bellingham, MA 02019

Aimee Z.

Job Details: 10/16/2023

F9e1. Long drainF0e5. Out balance

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Stanley, NC 28164

Ryan S.

Job Details: 10/16/2023

Customer complained unit lid lock not working. Found strike broken. Replaced strike from ts. Ran service mode and all functions working properly verified proper operation. ; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Denver, NC 28037

Ryan S.

Job Details: 10/16/2023

Retuned to install parts ordered. Installed new control and valve assembly. Customer said clothes were not wet now( because water was turned off) but still not drying fully. Replaced thermistor while inside unit. Ran service test to test sensors and valve. Valve working and dryer light turns off when touching moisture strips (per service test as passing )with damp towel. Unit is heating properly and turning heater on and off at proper temps. Verified air flow through unit. Informed customer unit so working as designed. ; used 1 WP8577274 (THERMISTOR) from stock

We serviced a

JENN-AIR COOKTOP

Model JED4430WB01

Near Enfield, CT 06082

Gary V.

Job Details: 10/16/2023

"Installed parts listed and cycled, tested fine."

We serviced a

BOSCH DISHWASHER

Model SHX45M05UC

Near West Hartford, CT 06117

Ruben C.

Job Details: 10/16/2023

Checked unit did not find any issues with unit at this

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, NC 28205

Jeff L.

Job Details: 10/16/2023

Found rollers bad and belt bad replaced parts unit ran and checked okCall complete ; used 1 4392067 (Dryer repair kit) from stock

We serviced a

WHIRLPOOL RESIDENTIAL REFR

Model WRB322DMBM

Near Webster, MA 01570

Chris B.

Job Details: 10/16/2023

Complaint that the unit is making a noise every 20 minutes. Found that the noise is from the water valve. Adjusted ice maker and noise is gone. Found no further issues found with the refrigerator.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Granby, MA 01033

Roger R.

Job Details: 10/16/2023

Unit showing signs of damper door assy sticking open and causing food to freeze in the refrigerator. Replaced and checked all okay. ; used 1 W11645127 (DAMPER CNTRL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HBS05

Near Belchertown, MA 01007

Roger R.

Job Details: 10/16/2023

Found unit had a frozen water tank in the refrigerator. Thawed and raised temp by two degrees. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Enfield, CT 06082

Gary V.

Job Details: 10/16/2023

"Call mark 1/2 hour ahead at 413-478-4692. Inspected and found water flooding out of water inlet assy when filling, will order new injection assy and return next Monday am slot.; ordrng 1 W11535094 (Water inlet assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Milford, MA 01757

Aimee Z.

Job Details: 10/16/2023

"Cust has house filter on cold water because of sediment explained cant use 2 filters.She says not in owner manual saying cant use both filterReplaced filter head Cust says flow isnt Called tech line spoke to BruceCheck in coming Water Supply Water Pressure Water Temperature Service Flow RateCity or Well40 -60 psiNo parts until water is tested Use with out filter in fridge 6 month or sooner if slow ice maker pg13 To purchase a replacement water filter, see Accessories in the User Guide, Use and Care Guide or User Instructions.Replace the disposable water filter when indicated on the water filter status display or at least every 6 months. If water flow to your dispenser or ice maker decreases noticeably, change the water filter sooner.Sr 7737560574"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Franklin, MA 02038

Aimee Z.

Job Details: 10/16/2023

Found the holder to draw broken glidesCust stated that filling cup with water and didnt stop over filled and the pad got stuck and water wouldnt shut offLeaks out of freezer drain frozen Tested the water valve disp and ice no leaksLeft ice maker and water off to disp until repair is complete; ordrng 1 WPW10194031 (Glide right) and 1 WPW10194032 (Glide left) and 1 W10353846 (Pad) and 1 WPW10521642 (Ui) and 1 W10882923 (Im)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Charlotte, NC 28205

Jeff L.

Job Details: 10/16/2023

"Found ice maker hun in cycle try to jump it but motor is locked up needs to be replaced. I left ice maker unplugged did not want it to try and cycle and get hung up calling for water. Gonna replace for complaint of taste.Part#WPW10300022Part#EDR1RXD1; ordrng 1 WPW10300022 (Ice maker) and 1 EDR1RXD1 (Filter), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Webster, MA 01570

Chris B.

Job Details: 10/16/2023

Complaint that the unit will start a cycle. Found new knob cracked and timer stripped out. Will order parts for a return visit.; ordrng 1 W11625516 (Switch Timer) and 1 W11675852 (Knob)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Millbury, MA 01527

Angel R.

Job Details: 10/16/2023

"Installed harness and UI, tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHB00

Near Worcester, MA 01603

Angel R.

Job Details: 10/16/2023

"Bottom of RH door bezel cracked by the hinge and bracket also bulging at the gasket, will need to order new door. Will also order badge.; rqstng P&A on 1 LW10721541 (Door RH) and 1 W11178521 (Badge)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJB00

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/16/2023

Installed new parts please allow 24hrs for temps to stabilize.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 10/16/2023

Water dripping from dispenser. Checked all connections and they are tight. Replaced valve and tested all checks ok.

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/16/2023

Cus 74.98 per Jeff back to customer. All unit needed was a gasket. Blower wheel was making loud noise cleaned vent out with customers dryer vent. Brush if noise comes back. Quoted customer for dryer component kit belt kit. Dryer is working as of right now quietly. Customer paid in full. Collected along with ticket 37690. INNER DOOR PART IS NLA

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW0

Near Wingate, NC 28174

Jonathan J.

Job Details: 10/16/2023

"I replaced all elements I replaced all infinite switches. All elements are glowing red hot rear, right element is still slow to get extremely hot may be just the way it is has proper voltage getting to it glows, red hot, but takes way longer than all the rest. ; dspstn on spec-tagged invntry: 2 WP3149400 INFINITE SWITCH"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Wingate, NC 28174

Jonathan J.

Job Details: 10/16/2023

"Complaint dryer gets hot, but drum will not spin. I found drive belt has broken due to a locked up idler pulley replaced component kit complete new idlers new rollers new drive belt no additional issues found with Dryer today.; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Douglas, MA 01516

Chris B.

Job Details: 10/16/2023

Complaint that the unit is making noises while spinning. Found heavy oil leaking from the bottom. Bad gear case and belt. Replaced all parts and washer running normal. No leaks detected.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Shrewsbury, MA 01545

Chris B.

Job Details: 10/16/2023

Complaint that the unit is making loud noises while washing. Found belt shield uninstalled. Found oil on the belt and Splutch. Theres evidence of an oil leak. Verified is cap is ok and measured out fine. Customer asked for Chris to return he knows where the unit is located. Washer will need to be raise more from the floor and leveled. Will order all parts for a return visit. All part will be shipped to customer. ; ordrng 1 W11449840 (Gear Case) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/16/2023

Found torsion bar broken off and hanging from right side hinge. Unit will need torsion bar and hinges. ; ordrng 1 W11377160 (Torsion bar)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/16/2023

Installed new convection element support. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/16/2023

Sr.7737359046. No problem found with unit. Machine appears to be well taken care of and is working as designed. Found small ball of lint/hair and clothing tag under washplate. Removed. Ran normal cycle and verified proper operation. Customer showing tech wrinkled t shirt that was hung dry. This is normal if item is hung to dry. No clothing available to see lint. Spoke with tech line. Unit is operating as designed. Customer is not satisfied with performance. Customer will need to contact whirlpool for further resolution.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO48QTX03

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/16/2023

Found unit turned off upon arrival. Started up unit. Found no compressor operation. 3 flashes on inverter indicating failed inverter per svc bulletin W10643766. Customer had other company diagnose and was sent a control board kit from whirlpool. Control board kit will not fix issue. Order and replace inverter. Informed customer that possible compressor issue could be found after replacing inverter. Quoted for both. Customer says that he will not pay for additional service as other company had diagnosed and he paid for their diagnostics. Customer will call whirlpool for further resolution.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Manchester, CT 06042

Amanda R.

Job Details: 10/16/2023

Complaint that in freezer there is frost on packages and inside frozen packages lowered temp to -2 and went over making sure door is closed

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSG/AA

Near Meriden, CT 06451

Jimmy R.

Job Details: 10/16/2023

"Checked over ice maker and found unit would not cycle any ice and some frost on ice maker, melted frost and removed ice maker cleared all ice and ran it found ice maker motor would not turn fingers, freed up motor and unit started to operate but ice maker needs to be replaced, looked hot parts and found out of stock and no sign of coming back in stock advised customer we would let her know If it is still available and we can order it if not she will just leave ethics instead alone and shut it down"

We serviced a

WHIRLPOOL RANGE

Model JGS9900CDS02

Near Windsor, CT 06095

Chuck M.

Job Details: 10/16/2023

Installed burner assembly and igniter. Tested and showed customer it works.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Windsor, CT 06095

Chuck M.

Job Details: 10/16/2023

Installed main harness and tested. Oven is heating. Showed customer it works.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Southington, CT 06489

Jimmy R.

Job Details: 10/16/2023

"Checked over machine and found unit had stopped making ice and never dumped, ran a diagnostics cycle and checked for errors in ice maker found no errors ran step 4 to check evaps and found unit a little low in 134 a added some Freon and unit seemed to be frosting up evaps and pulling heat. Reset all cntrl and unit is now operating to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Southwick, MA 01077

Mike K.

Job Details: 10/16/2023

Unit under 1yr wp warranty per service bench.Unit fills but wash motor not running. Verified complaint.Replaced sump assy and tested fine. Verified no leaking on underside through fill/wash and drain.

We serviced a

WHIRLPOOL RANGE

Model WFE540H0AE1

Near Bloomfield, CT 06002

Ruben C.

Job Details: 10/16/2023

Cust is cancelling service thought service deducted from total p

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Bloomfield, CT 06002

Ruben C.

Job Details: 10/16/2023

Checked unit found fuse on element open found screen was clogged with lint new problem charged for part and labor; used 1 279816 (THERMAL KIT) from stock

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Bloomfield, CT 06002

Ruben C.

Job Details: 10/16/2023

Checked unit found door switch actuator was bent cuasing light to stay on straightened actuator light is now turning off normally; O-emld tckt

We serviced a

SAMSUNG REFRIGERATOR

Model RS18HFENBSR

Near Farmington, CT 06032

Ruben C.

Job Details: 10/16/2023

Replaced evap cover and senso cleared drain tested operation normal advised cust to give 24 hours; dspstn on spec-tagged invntry: 1 DA97-11823A EVAP COVER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Southington, CT 06489

Jimmy R.

Job Details: 10/16/2023

"Checked over unit and found fridge making a loud buzzing noise coming from freezer evaporator found when opening door unit would stop. Removed evap cover and found defrost sensor not connected to evap and evap copper lines pulling down on wires making fan have tension and binding it, adjusted wires and copper tubing reattached defrost sensor and noise stopped, let unit run and all operations are now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Plymouth, CT 06786

Jimmy R.

Job Details: 10/16/2023

"Checked over unit and found lights not coming on in fridge due to light switch had broken off and spring had sprung on it, replaced faulty switch and lights are now operating properly and unit is cooling to specs ; used 1 W11384469 (Switch) from stock"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Troutman, NC 28166

Vincent O.

Job Details: 10/16/2023

"Found unit will run for approximately 10min and then stop. Control remains operating as if machine is running. Customer states that unit will return to running after about 20-30min. And continue the same cycle of shutting off and turning on. Motor overheating. Customer also complaining of rattling noises. Found this rattling from blower wheel. Order and replace motor, wheel, and add seal kit. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Wheel) and 1 W11401018 (Svc kit)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS1

Near Manchester, CT 06042

Amanda R.

Job Details: 10/16/2023

Replaced door operation normal

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near South Windsor, CT 06074

Amanda R.

Job Details: 10/16/2023

The right ff door gasket ripped replaced door gasket

We serviced a

WHIRLPOOL WASHER

Model WTW57ESVW1

Near West Springfield, MA 01089

Mike K.

Job Details: 10/16/2023

"Kids visited and used it over the weekend pretty much using it non stop. After it stopped working. Cs hit the control once and started but nothing since. Verified lid switch is good, advanced through cycle and agitate/drain/spin all functioning, just not filling. Valve wiring all looks good. Removed pressure line and blew out, could feel a restriction give way. Now unit functioning. Tested a couple cycles at different wash temperatures, filling and going into wash ch fine each time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ03

Near Springfield, MA 01104

Mike K.

Job Details: 10/16/2023

"Replaced water tube and tested, no leaks found"

We serviced a

MAYTAG DRYER

Model MDG6000BWW

Near Montgomery, MA 01085

Mike K.

Job Details: 10/16/2023

"Unit will not turn on. Found no voltage to control are at wall. Checked breaker box and food. Laundry room has one outlet with gfi, reset that outlet and unit is running again. Verified tumbling and heating.Let run for several minutes. After turning off I heard the gfi click off again. Weak gfi."

We serviced a

LG DRYER ELECTRIC

Model DLE3400W

Near Westhampton, MA 01027

Mike K.

Job Details: 10/16/2023

"Unit will turn on and start. Starts to turn motor for less then a second then shuts of completely, no lights and has to be unplugged/plugged to attempt again. That was only first time, turned on again hitting power button in other attempts. Has been going on for awhile, sometimes would work, but now wont run at all. Red light on control, blinks when fails.Disconnected two min relays on board and reconnected, unit running and heating properly.Quoting for main control / labor.Special order office would call when part comes in to schedule return.; ordrng 1 EBR31002623 (Control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near South Hadley, MA 01075

Mike K.

Job Details: 10/16/2023

Unit currently operating fine. Unit intermittently not getting water. Found piece of plastic under float that could easily jam float in full position.Ran normal cycle and operated fine. Cancelled and tested again fine. Tested through second fill. Cleared some debris from lower spray arm.Verified spray arm movement.Also cs had parts to fix lower rack wheels. Installed for him.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM00

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/16/2023

"Found roller adjuster stripped and will not adjust. This is a rental in a brand new neighborhood. Tenant does not any purchase information for unit or home. Sb web shows no information. Based on serial unit was manufactured in 2023. Please verify warranty before proceeding. ; rqstng P&A on 1 WPW10304659 (Roller cab) and 1 W11594405 (Axle), ordrng 1 W10803534 (Screw)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Springfield, MA 01109

Roger R.

Job Details: 10/16/2023

Found insect infestation evidence inside unit. This voids all warranties and unit deemed unrepairable. ; dspstn on spec-tagged invntry: 1 WP3149404 INFINITE SWITCH

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ03

Near Worcester, MA 01604

Angel R.

Job Details: 10/16/2023

"Found both gaskets torn, customer complaint of moisture and frost by RC vent all summer. Will order both gaskets, baffle motor tested ok.; rqstng P&A on 1 W10830283 (Gasket) and 1 W10830162 (Gasket)"

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 10/16/2023

"Checked and tested range. Reading continuity to ground on L2 with range plugged in, no continuity when unplugged. Checked wall outlet and found same continuity to ground ay wall outlet. Believe outlet has a bad or loose neutral. Advised customer that she would need to have an electrician check outlet and wiring. Left range unplugged for safety."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Rock Hill, SC 29730

Mitch H.

Job Details: 10/16/2023

"Checked and found that the issue is with the filter. Without filter unit has good water flow. Once filter is installed water flow goes to a trickle. Filter housing is good, no issues. Advised customer that filter is not covered under warranty. Customer is going to call Whirlpool."

We serviced a

ADMIRAL WASHER

Model ATW4675EW0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 10/16/2023

"Found agitator completely off shaft. Screw had come loose again. Cleaned gear teeth on shaft. Installed new agitator and screw. Tested washer, operating properly."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Fort Mill, SC 29715

Mitch H.

Job Details: 10/16/2023

"Disassembled dryer, found screws holding blower wheel housing to bracket no tight causing it to rub blower wheel. Removed blower wheel, tightened and secured housing. Replaced blower wheel, reassembled dryer. Tested, let run for over 15 minutes on timed dry, high heat. No issues or unusual noises. Operating properly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Springfield, MA 01108

Roger R.

Job Details: 10/16/2023

"Found lid strike broken off. Replaced with new and ran diagnostics cycles, all checked okay. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK and 1 W11457841 STRIKE"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Waterbury, CT 06704

Jimmy R.

Job Details: 10/16/2023

"Tested washer and found unit would not agitate unit would use tub to move back and forth never washing, checked for errors and found F7e6 motor fault ran a self test and found actuator not moving keeping unit in a spin cycle actuator is faulty. Replaced actuator and recalibrated control ran a wash cycle and all operations are now working to specs ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Waterbury, CT 06708

Jimmy R.

Job Details: 10/16/2023

"Ran dryer due to machine making noise wile tumbling and found no noise checked rollers and idler and found rolling smooth and operating normally checked blower wheel and found in tacked found lint built up on blower wheel witch could have been causing unit to run out of balance and make noise, cleared lint and lubed rollers let unit turn the a high heat cycle and no noise had come back. Advised customer to run unit if any noise plz record it and we can come back and take a look"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 10/16/2023

"Tested unit and found machine would make noise wile in a spin cycle customer had a video of noise, found noise coming from drain hose hitting moved hose and found noise also coming from pressure hose banging on back of unit, secured pressure hose and ran unit threw several cycles with clothes and without checked unit and machine spun true And as it should. Also found suspension rods making noise added grease to stop noise, Customer started to say they dont want the unit and there is something wrong with it it keep jumping, ram unit again and unit spun out like it should. Advised customer they can call customer service and go from there on getting a replacement they would have to talk to them I cannot replace the washer when its working like it should advised they could also get a second opinion on the way the washer works"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 10/16/2023

"Installed all new parts and ran unit thew a heavy wash cycle, checked all functions and unit is now dry and operating to factory specs ; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBSR

Near Farmington, CT 06032

Ruben C.

Job Details: 10/16/2023

Replaced cover and sensor cleared drain unit was drop by management office now unit has broken glides in freezer gave cust estimate for glides and additional labor cust will think about repair; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Springfield, MA 01109

Roger R.

Job Details: 10/16/2023

Found unit squealing when speed shifting up to full speed. Found belt loose and replaced. All checks okay. ; used 1 WPW10006384 (BELT) from stock

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near East Longmeadow, MA 01028

Roger R.

Job Details: 10/16/2023

Unit not having end of cycle signal. Also cannot pass step 8 of self test. Called whirlpool tech. Was recommended to replace both ui console and main control after testing moisture sensor circuit and found good. Sr number 7737559375 ; ordrng 1 W11384511 (Console) and 1 W11512515 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FNAB00

Near Longmeadow, MA 01106

Roger R.

Job Details: 10/16/2023

Found LED modules bad in freezer and refrigerator. Replaced with know good parts and unit working okay now. ; dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE and 1 WPW10515058 LED MODULE

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 10/16/2023

Customers complaint is dryer taking long time to dry. Used vent kit vent is clear. Dryer heating to proper temp. Changed dryness level to a 3 from a 2 to allo 15%more drying. All checks ok. ; used 1 W11224254 (VENT TEST KIT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Charlotte, NC 28277

Jeff L.

Job Details: 10/16/2023

Replaced parts and ran unit all components are working normally. Unit ran and checked okCall complete

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Worcester, MA 01605

Chris B.

Job Details: 10/16/2023

Replaced part and unit running normal. Ran diagnostic cycle and tested properly.

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Spencer, MA 01562

Chris B.

Job Details: 10/16/2023

Replaced part and unit running normal. All touch buttons are working correctly. 1yr warranty on parts and labor.

We serviced a

MAYTAG RANGE

Model MGR7700LZ0

Near Wingate, NC 28174

Jonathan J.

Job Details: 10/16/2023

Complaint smell of gas while cooking on cooktop or baking or broiling burners to hot even on the lowest setting on cooktop. I found no gas smell I found normal combustion smells and showed customer the difference between gas smell and normal smells gas has rotten egg odor. Customer has a co2 detector within 10 feet of oven no co2 issues found either. Unit has blue complete burn flame on all burners bake and broil included. No safety issues found today called safety and Tech-Line file number 7737564476

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Marshville, NC 28103

Jonathan J.

Job Details: 10/16/2023

Complaint unit making a loud squealing noise during spin. I found transmission is leaking oil unit will need a new gearcase transmission and associated parts. No additional issues found electronically with control.; ordrng 1 W11551646 (Nut) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11260238 (Rotor) and 1 W10734521 (Clutch) and 1 W11449841 (Gearcase)

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDW05

Near Charlotte, NC 28270

Jeff L.

Job Details: 10/16/2023

Found ice maker gear stripped needs new ice maker will return 10-19-23 amPart# WPW10277450; ordrng 1 WPW10277450 (Ice maker)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Matthews, NC 28105

Jeff L.

Job Details: 10/16/2023

Replaced all parts unit ran and checked ok the oven door is not even across the top Johnny and I both tried to get it aligned but it would not need 2 new hinges to correct problem ( the customer said the door was even before I pulled oven and worked on microwave the door s not level but all I did was took the door off to remove oven from wall but some how some way customer says its my fault Complete

We serviced a

WHIRLPOOL RANGE

Model WOC54EC0HS04

Near Stallings, NC 28104

Jeff L.

Job Details: 10/16/2023

Found unit not cutting off when using the UI cut it off the only way to kill the power to bake element is to trip the breaker. I found the UI and ACU not responding as it should calling safety to document issue spoke with whirlpool they are covering all repair on this unit. The office will call and schedule once part comes in..Part#W11297726Part#W11261167SR#W190231WPL1 Spoke with Adam Briggs; ordrng 1 W11297726 (UI) and 1 W11261167 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Stallings, NC 28104

Jeff L.

Job Details: 10/16/2023

Replaced all parts ordered by previous tech all components working unit ran and checked okCall complete ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Grafton, MA 01536

Angel R.

Job Details: 10/16/2023

Went o several hardware store to find a small enough under 2mm flat head screwdriver and could not find one. Will have to order one online for this job.;

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Millbury, MA 01527

Angel R.

Job Details: 10/16/2023

"Idler pulley squeaking and worn, quoted customer on parts and labor. Said he has to run it by his wife before committing to repair but will likely buy new one as this was in the house before they moved in."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Oxford, MA 01540

Angel R.

Job Details: 10/16/2023

"Installed Gearcase, slide, clutch, washplate and stator. Unit would not engage in spin. Got F7E4 and F6E3 error codes. F6E3 is new, communication error. Looked at connection under control and a lot of it has burned off see quick pics. Will need new control and harness. Also note new Gearcase sounds hollow and washplate spins fully around by hand, not sure if new Gearcase may be needed. Will have to order new Gearcase, control, wire harness and power cord, UI harness, valve and valve harness. ; rqstng P&A on 1 W11449841 (Gearcase) and 1 W11568984 (Harness) and 1 W11596129 (Harness) and 1 W11551294 (Power cord) and 1 W11419171 (Control) and 1 W11676811 (Valve harness) and 1 W11165546 (Valve), used 1 W10754448 ( CLUTCH), and 1 W10734521 ( SLIDER) from stock"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DS01

Near Tolland, CT 06084

Amanda R.

Job Details: 10/16/2023

Replaced console tested operation normal

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Suffield, CT 06078

Gary V.

Job Details: 10/16/2023

"Inspected and found no heat and shutting itself off after 10 mins run time. Unit getting 240v. Heat working for about 1 min then shutting off. Ordering sensor, board and thermistor.; ordrng 1 W11627508 (Control unit) and 1 WP8577274 (Thermistor) and 1 W11627560 (Harness with sensor board)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near South Windsor, CT 06074

Gary V.

Job Details: 10/16/2023

"Installed parts listed along with high limit thermal kit, cycled to temp and now working fine.; used 1 279816 (THERMAL KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Suffield, CT 06078

Gary V.

Job Details: 10/16/2023

"Inspected and found f5e1 fault for lid lock, quoted and she will call if wants repaired."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Avon, CT 06001

Chuck M.

Job Details: 10/16/2023

Customer complaint is that refrigerator is not cooling. Heard compressor buzzing and tripping off on overload. Replaced start device and compressor buzzing continuously but not running. Ordered compressor. ; ordrng 1 W11557425 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process Stub)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Avon, CT 06001

Chuck M.

Job Details: 10/16/2023

Installed left side FF door. Checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Simsbury, CT 06070

Chuck M.

Job Details: 10/16/2023

Customer complaint is that washer shakes and walks. When washing heavy loads. Inspected and found gear case shaft wobbling during spin. Causing heavy movement. Ordered gear case. ; ordrng 1 W11454372 (Gear Case) and 2 ExtraTimeSlots (Extra Time Slots)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Simsbury, CT 06070

Chuck M.

Job Details: 10/16/2023

"Customer complaint is that water was on top of freezer gasket. Found water on gasket in one spot underneath right side FF door. No water anywhere else to indicate or expose issue. Checked gaskets, doors, liner, mullion, and condenser fan. All checked ok. Checked dispenser and ice chute and container. All checked ok. Advised customer to take pics of water trail if possible."

We serviced a

WHIRLPOOL WASHER

Model GHW9150PWO

Near Simsbury, CT 06070

Chuck M.

Job Details: 10/16/2023

Customer complaint is that washer would not drain or spin. Ran rinse and spin cycle and drain pump is faulty. Also bearings are worn. Quoted P&L. Customer will buy new.

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