We serviced a
GE DRYER
Model GTD84ECSN2WS
Near Lebanon, CT 06249
Jeremy B.
Job Details: 02/08/2024
"The lint filter housing is breaking apart and lint building in blower wheel area. The lint filter is damaged. Needs new lint filter housing assy, and mint filter. No ETA on parts. Quoted customer."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Voluntown, CT 06384
Jeremy B.
Job Details: 02/08/2024
Tech was assigned as a helper;
We serviced a
KITCHEN AID DISHWASHER POOPO
Model KDTE204DSS0
Near Portland, CT 06480
Jeremy B.
Job Details: 02/08/2024
Found bearings falling out of upper rails. Replaced and tested all checks ok. Cleaned bearings out of sump and drain pump. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Canterbury, CT 06331
Amanda R.
Job Details: 02/08/2024
Replaced motor tested operation normal
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Plainfield, CT 06374
Amanda R.
Job Details: 02/08/2024
Throwing F7e1 error replaced the actuator tested operation normal ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Voluntown, CT 06384
Amanda R.
Job Details: 02/08/2024
Replaced suspension tested sounds normal
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF5
Near Voluntown, CT 06384
Amanda R.
Job Details: 02/08/2024
Ff ice maker not making ice no ice in mold no excess frost build up behind ice maker fan running ; rqstng P&A on 1 243297613 (Icemaker) and 1 242253002 (Valve)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS1
Near Avon, CT 06001
Chuck M.
Job Details: 02/08/2024
Replaced hinges and showed customer it works.
We serviced a
FRIGIDAIRE RANGE
Model FGEH3047VF
Near Norwich, CT 06360
Amanda R.
Job Details: 02/08/2024
Customer had hit the oven LOCK button showed how to lock and unlock operation normal
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Huntersville, NC 28078
Robert A.
Job Details: 02/08/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
GE DRYER
Model DBXR463ED2WW
Near Windsor, CT 06095
Gary V.
Job Details: 02/08/2024
"Inspected and found front bearing assy won out, quoted and they will call."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Windsor, CT 06095
Gary V.
Job Details: 02/08/2024
"Inspected and found inlet valve cracked, replaced and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11038689 VALVE"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LPS00
Near West Hartford, CT 06107
Chuck M.
Job Details: 02/08/2024
Customer is that microwave buttons work intermittently. Microwave also does not stop running after time ends. Pressed start and microwave ran out time. Attempted to start another minute but buttons are not responding. Customer says he has to cycle power to get microwave to work again. Ordered door and PCBA. ; ordrng 1 W11646740 (PCBA) and 1 W11643093 (Door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near West Hartford, CT 06107
Chuck M.
Job Details: 02/08/2024
Installed new special project heater. Tested and checked ok. ; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Torrington, CT 06790
Jimmy R.
Job Details: 02/08/2024
"Checked over unit and found fridge door not sealing and a big gap on top half of door gasket, checked door and found door hinges missing washers on bottom not lifting door up high enough to cover and seal. Added washers to bottom hinge and upper freezer door to bring door up and seal properly reattached doors and levee unit. Checked operations and unit is now functioning to factory specs ; used 1 WP487576 (Door hinge washers), and 2 WP488881 (Hinge washer) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Watertown, CT 06795
Jimmy R.
Job Details: 02/08/2024
"Tested unit due to customer having issues with oven smelling of propane when running, checked over unit and heated oven up to 350 degrees and advised the smell coming off of the oven is just from unit burning there is no smell of gas. Bubble tested all connections to be safe and all connection are tight and safe. Adjusted middle burner for customer to have a little higher flam. Advised all operations are working to factory specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/08/2024
Replaced dispenser due to the part not releasing dry agent. Replaced dispenser unit operating normal with no leaksCall complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/08/2024
Found cam loose and belt had come off. Tightened cam down and put belt back on unit ran and checked ok with no leaksCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Davidson, NC 28036
Robert A.
Job Details: 02/08/2024
"Cx complaint that the unit is making a squealing noise while it spins. I inspected the unit to confirm the complaint. I found an error code: f0e9. I ran a service cycle, all components passed and the sound appeared during high speed spin. I checked the parts underneath and seen no visible damage except for the belt marks on the clutch. Im ordering a new motor, belt, clutch and gearcase to resolve the issue.; ordrng 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Davidson, NC 28036
Robert A.
Job Details: 02/08/2024
Cx complaint that the unit is not finishing cycles or draining again. I inspected the unit to confirm the complaint. I found the blue wire to the drain pump was pinched from me not closing the drain pump cover. When the water entered the unit and weighed down the tub the blue wire was caught underneath the pump cover. The drain pump ohm are good (20.4 ohms). I repaired the wire and tested the unit for the cx. The unit is working as designed. I quoted the cx for the lower harness in case they want to replace it.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cornelius, NC 28031
Robert A.
Job Details: 02/08/2024
"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The cycle did not complete, it stopped after filling then completely shut off with water inside. I ran manual drain, spin and agitate. Only drain worked, it shut off for spin and agitate as it started.The unit needs a new control board, capacitor and lower harness to resolve the issue. Im ordering the parts for the return visit. I left the part with the cx.; ordrng 1 W11652038 (Lower harness) and 1 W11603810 (Control board) and 1 W11428524 (Capacitor), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Mooresville, NC 28117
Robert A.
Job Details: 02/08/2024
"Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found an error code: f9e1. I cleared the code removed the water and checked the drain pump. The pump connector was secure and no objects were in the pump. I put the pump back in position and tested the pump, it drained fine. The unit is working as designed. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Dallas, NC 28034
Ryan S.
Job Details: 02/08/2024
"Customer complained unit wont heat. Found shortly after leaving unit stopped heating. Checked power power was proper 240v. Heater good, fuse good. Checked and found heater replay stopped opening when prompt. Needs new control board acu. Informed customer office will call when part comes in. ; ordrng 1 W11630382 (Acu control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 02/08/2024
"Customer complained that when unit is set to auto sensing too much water is filling unit. She thinks that if she puts a few small things in the washer it shouldnt fill to almost the top. Customer also was saying the tub was lowering too much and it shakes. Ran diagonal and unit has no error codes. Ran high speed spin and unit spinning properly. Ran a normal quick wash cycle and unit filled it filled 3/4 fill and washed and went into spin cycle with 3 small towels. Sr#7738428438. Called techline. Tech line said to run UI test in diagnostic and water level switch passed Ui test. Verified unit is working as designed. Informed customer unit is working as designed, to call customer service for issue with unit working as designed and to make sure to get clothes as even as possible to prevent unit from getting off balance in spin cycle."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 02/08/2024
Drain hose clogged causing dishwasher to stop mid cycle. Cleared and tested all checks ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/08/2024
Interior microwave light not working. Removed bulb and found it open. Needs new bulb. Quoted customer. Customer to call office to see if they can reduce price.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Columbia, CT 06237
Amanda R.
Job Details: 02/08/2024
Complaint it wasnt drying towels unit is heating recommended getting different style lint housing
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 02/08/2024
"Complaint dishwasher started leaking out the door on the right hand side corner when customer open the door customer noticed thick, heavy foam inside of the dishwasher when leak was occurring. Upon arrival and usage of the dishwasher into diagnostics mode I did not see any sudsing occurring. F6e3 only error code in fault history over suds condition detected in drain pump. I cleared error code used vegetable oil to cut the sudsing in the dishwasher that was being created. Adjusted rinse dispenser to level one advised customer to not use detergent when rinsing off dishes before placing them into dishwasher. No further issues found with dishwasher at this time pump is working perfectly fine, no water underneath the dishwasher no leaking occurring underneath the dishwasher at this time. Over sudsing error was cause of leak."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Longmeadow, MA 01106
Gary V.
Job Details: 02/08/2024
Installed new basket and tested fine.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57F18DM00
Near Longmeadow, MA 01106
Gary V.
Job Details: 02/08/2024
"Installed new control board and cycled, tested fine. Please allow 48 hours for temps to regulate."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Windham, CT 06226
Amanda R.
Job Details: 02/08/2024
Clean washer wont work hot water turned off explained that cycle only uses hot water turned hot water on
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Spencer, MA 01562
Chris B.
Job Details: 02/08/2024
Complaint that the unit dishwasher is not drying the dishes properly. Found error code F4E3. Found heating element ohms properly but running diagnostic cycle only read 56.8v on control board. ; ordrng 1 W11672039 (Control Board) and 1 W11410464 (Sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Charlton, MA 01507
Chris B.
Job Details: 02/08/2024
Complaint that the led lights are not working in the top of the fresh food section. Found bad leds. Will order parts for a return visit. S191AQ; ordrng 2 W10407212 (Door Gasket)s and 1 W11683244 (LED Kit) and 2 W11683242 (LED Light)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Southbridge, MA 01550
Chris B.
Job Details: 02/08/2024
Replaced all parts and heating working properly. Defrosted all ice buildup and evap fan working ok. Call 7742308544 Charles for any issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Unionville, NC 28110
Jonathan J.
Job Details: 02/08/2024
Complaint door gasket keeps hitting lower basket and falling out of tray. Track tear has occurred on gasket. I found complaint true I replaced inner door gasket tested operations no additional issues. Found advised customer to make sure they are pulling on lower rack from the center so that it does not pull to the left or the rightoff the track causing it to grab gasket. No additional issues found with dishwasher today. No leaking occurring either and no fault codes in diagnostics fault history; dspstn on spec-tagged invntry: 1 W11498831 GASKET
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/08/2024
Complaint bins. Roll out whenever doors are opened. I found refrigerator was not. Properly leveled leveled refrigerator bins are no longer rolling out. Everything is now working properly. No further complaints. From customer at this time. Water is dispensing fine. Icemakers working fine. As of right now.
We serviced a
KENMORE DRYER ELECTRIC
Model ="110.68082701"
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/08/2024
"Dryer not heating. Found open heater and idler pulley seized and worn. Vacuumed out dryer replaced heater and installed repair kit all checks ok. ; used 1 WP8544771 (ELEMENT), and 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR9FHTXTB00
Near Enfield, CT 06082
Gary V.
Job Details: 02/08/2024
"Inspected and found broken, icemaker, quoted for repair, and the customer will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Farmington, CT 06032
Chuck M.
Job Details: 02/07/2024
Customer complaint is that dispenser was not dispensing ice. Inspected and found ice container and ice chute full of clumpy ice. Cleared and tested. Showed customer it works.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/07/2024
Need to get correct fitting to complete repair rescheduled for 2-8-24 pm; schdld next appmnt for 2/8 THU PM
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HW4
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/07/2024
Replaced glass top unit ran and checked okCall complete
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/07/2024
When i plugged OTR back into receptacle I got some sparks and it immediately blew the fuse out again. Gonna have to reorder another fuse and I suggest plugging unit into another outlet before using the one above the OTR. Ordering a noise filter board will return Part#W10422951; ordrng 1 W10422269 (Noise filter)
We serviced a
SAMSUNG DRYER
Model DV328AEW/XAA
Near Suffield, CT 06078
Mike K.
Job Details: 02/07/2024
"Unit has been squealing during cycle. Supports great d, idler stiff and bell is cracked. Quoted for idler assy and belt. Approved. Collected payment in full.; used 1 DC93-00634A (IDLER PULLEY), and 1 6602-001655 (BELT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Easthampton, MA 01027
Mike K.
Job Details: 02/07/2024
Replaced cooktop and gave instructions off adding several layers of cooktop cleaner to help prevent scratches. Tested and all burners operating properly.
We serviced a
LG DRYER
Model DLEX3370V
Near West Springfield, MA 01089
Mike K.
Job Details: 02/07/2024
Replaced front support rollers and cleared lint build up. Unit is operating fine in testing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT371SZBB01
Near Waterbury, CT 06708
Jimmy R.
Job Details: 02/07/2024
"Checked over fridge and found unit cooling but not holding temps freezer would get cold but not freeze below 0 and fridge cold but not getting to correct 38 degrees. Checked compressor and found amperage good within specs checked condenser and found plugged solid with lint and dirt, cleaned off condenser and compressor is pulling heat advised to let unit run for 24hrs and temps should regulate and work properly ; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT371SZBB01
Near Waterbury, CT 06708
Jimmy R.
Job Details: 02/07/2024
"Checked over unit and found freezer cooling but not freezing items checked compressor and found running and pulling heat from condenser, Checked evaporator and found unit frosting up only a little bit. Checked condenser and unit is covered in lint causing poor air flow and poor cooling, checked evaporator and unit is now starting to frost up past the first two wrongs placed thermostats in unit to checked temps after 24 hrs"
We serviced a
AMANA RANGE
Model ACR4303MFW7
Near Waterbury, CT 06710
Jimmy R.
Job Details: 02/07/2024
Installed new main cntrl and and kit heated oven to temp and also heated all burners to high for a wile checked all functions and unit is now operating to specs
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 02/07/2024
"Tested washer and found unit would only fill with hot water even when switching to cold water it just never switched always staying on hot, removed console and checked water valve connections found connections good and correct ran a diagnostics cycle and cycled valve found valve filling hot and filling cold water ran a calibration and tested water again. Water is now filling with cold and not cycling to hot tried turning water valves off when cycling and unit started working but working backwards valve and cntrl not responding unit filling with warm then cold then hot and cycles selector is on cold. Will order new control and selection switch ; ordrng 1 W11627413 (Cntrl) and 1 W10859568 (Temperature switch) and 1 W11437973 (Upper harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GP
Near Enfield, CT 06082
Amanda R.
Job Details: 02/07/2024
When calling for eta customer said they canceled on Monday
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near West Hartford, CT 06119
Chuck M.
Job Details: 02/07/2024
Customer complaint is that dryer was noisy. Inspected and found idler wheel and rollers seized. Replaced repair kit from T/S and tested. Showed customer it works. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 02/07/2024
"Tested unit and found machine would fill with water and never wash, checked wash motor and found 120v to motor but motor not coming on it would buzz when switches wash cycles. Replaced faulty sump&motor Ran unit threw a wash cycle and all operations are now working to specs ; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Meriden, CT 06451
Jimmy R.
Job Details: 02/07/2024
"Ran dryer and found unit would tumble but never heat up to dry clothes, checked terminal block and 240v is present 120v on each leg removed rear panel and ohmed thermostats found all good ohmed heater and found faulty. Replaced heater and ran unit, all operations are now working to factory specs ; used 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL RANGE
Model JMW3430WS02
Near Berlin, CT 06037
Jimmy R.
Job Details: 02/07/2024
"Tested oven and found console not coming on and not responding to selections, pulled unit out and checked power found 240v checked fuse and fuse did not ohm out replaced fuse and same issue no control. Removed console and reconnected all connections on cntrl plugged back in and unit came back on and started to operate, ran microwave and it is heating and working ran oven and unit errored out F8e0 cooling fan speed to low. Checked cooling fan and found fan not running then would come on and barley turn this is causing the issue with oven will order new cooling fan and also console, will need oven dolly and extra time and labor for call. Parts tentative p/a ; ordrng 1 WPW10273667 (Cooling fan) and 1 W10323052 (Touch panel), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Winsted, CT 06098
Gary V.
Job Details: 02/07/2024
"Inspected and found thermistor out of specs reading 7.39 ohms, replaced with new thermistor and cycled tested fine.; used 1 WP8577274 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Winsted, CT 06098
Gary V.
Job Details: 02/07/2024
"Inspected and found unit running with no frost pattern, compressor running hot, needs sealed system repair, will order parts needed and return. Full Sealed system warranty; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (Compressor)"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Spencer, MA 01562
Chris B.
Job Details: 02/07/2024
Complaint that the unit is not washing correctly and clothes stay wet. Found error code F7E1 found no voltage from the control board 12v and verified wire harness on J2 and continuity was present and all wires. Will order control board and Actuator as backup. ; ordrng 1 W11481722 (Actuator) and 1 W11633359 (Control Board)
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW
Near Paxton, MA 01612
Chris B.
Job Details: 02/07/2024
"Complaint that the unit is not washing correctly. Found error codes F8E1, F0E1, F5E2. Found both water valves not working properly. Replaced parts and ran two diagnostic cycles. No leaks detected. All working normal. Collected for minor repairs on the cleanup of the area and adjusting the hoses. Quoted for a pair of hoses. Installed hoses and mentioned to the customer to keep an eye on the back of the washer and dryer from time to time. For future reference the washer and dryer is difficult to remove from the area and will need lift support. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11688995 VALVE (COLD) , used 1 Tj725ssffp (Hot Cold Washer Hoses) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/07/2024
"Complaint washing machine making loud, grinding noise I found model and serial number given are for the dryer. I inspected the dryer found F4E3 error code in fault history F4E4 error code power outage and F2 e1 error code in fault history I tested dryer operation no additional issues found with dryer at this time."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Charlotte, NC 28211
Jonathan J.
Job Details: 02/07/2024
"We replaced all parts, tested operations of both ovens. No additional issues found everything is now working with no abnormal noises being heard at this time the only thing we found was the customers cabinetry is warped, causing the upper oven door to not close properly, due to cabinetry bulging inwards due to heat warpage."
We serviced a
MAYTAG DRYER
Model MED8630HC2
Near Charlotte, NC 28211
Jonathan J.
Job Details: 02/07/2024
Complaint dryer is making a very loud noise. I found blower wheel has become detached from main motor assembly motor assembly and blower causing noise unit will need blower motor housing screws motor and component kit to fix. No additional issues found with dryer here today. customer declined repair today is going to look at replacement options.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Matthews, NC 28104
Jonathan J.
Job Details: 02/07/2024
"Complaint door falls, open nothing holding it in place anymore. I found left side hinge plastics had come detached from catch on hinge assembly. I will need to order new hinges to fix. ; ordrng 1 W11573702 (Hinge) and 1 W11573703 (Hinge)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Matthews, NC 28104
Jonathan J.
Job Details: 02/07/2024
"Complaint dryer is not heating I replaced open thermal cutout found heater has 9.4 ohms perfect resistance oL to ground. Found incoming voltage to dryer is Incorrect line voltages across red black no voltage 0.023vac , 125vac across black white. White red is showing 125.3vac timer is working motor is working no heat due to incorrect line voltage getting to unit terminal block wiring is tight and secure. Power cord is installed correctly. ; used 1 279816 (THERMAL KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/07/2024
Complaint dishwasher beeping and drain pump running whenever a cycle is started F8e4 float switch open only code in fault history Call 7042888283 only all other numbers are invalid. I found suds in catch basin I suspect over suds was cause of water going into catch basin causing f8e4 error no further issues found at this time with dishwasher.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Marshville, NC 28103
Jonathan J.
Job Details: 02/07/2024
"Complaint, icemaker, intermittently works. I found icemaker bail arm is hanging up on plastics replaced icemaker tested operations no additional issues found with refrigerator or freezer refrigerator zone is 38.2?. Freezer zone is -2.3?. no further issues found at this time.; used 1 W11546935 (ICEMAKER) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hartford, CT 06112
Chuck M.
Job Details: 02/07/2024
"Replaced gear case, capacitor, cam, belt and lid support. Tested washer and it checked ok."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/07/2024
"After replacing burnt up terminal block I still did t have any heat. I have proper voltage coming in the safeties are good and the heater is good and cycling thermostat is good. When running dryer I had no power getting down to heater. Going to order timer and high heat thermostat will return 2-13-24 amPart#WP3977767Part#WPW10436303; ordrng 1 WP3977767 (Thermostat) and 1 WPW10436303 (Timer), dspstn on spec-tagged invntry: 1 279320 TERMINAL BLOCK"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Ware, MA 01082
Chris B.
Job Details: 02/07/2024
Replaced board and ran diagnostic cycle and all tested normal. All running normal. Dryer was brought down by customer. Techs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Mooresville, NC 28115
Robert A.
Job Details: 02/07/2024
Cx complaint that the units FC door gasket is still not sealing well. I inspected the unit to confirm the complaint. I found the gasket was not positioned in the slot correctly on the upper left corner. I corrected the gasket position and used a heat gun to help mold the gasket. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Mooresville, NC 28117
Robert A.
Job Details: 02/07/2024
"Cx complaint that the unit is making loud noises as it spins. I inspected the unit to confirm the complaint. I found an error code: f6e3. I ran a service cycle and calibration cycle, all components passed with no issues. I ran manual high speed spin test, the noise faintly occurred when the high speed spin stopped and decreased in speed. Im ordering a new control board, rotor and slider to resolve the issue.; ordrng 1 W10734521 (Clutch) and 1 W11260238 (Rotor) and 1 W11624943 (Control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM0
Near Mooresville, NC 28117
Robert A.
Job Details: 02/07/2024
"Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found error codes: f8e2 f7e1 f6e6. I cleared the codes and ran a service cycle. All components passed, except the element heating. The current element has an ohms reading of .66, the new one reads 12.7 ohms. I replaced the element and tested the unit for the cx. I also adjusted the door spring as suggested by he cx. I also mention the benefit of using rinse aid to help the drying performance. The unit is working as designed.I left the part with the cx.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Cornelius, NC 28031
Robert A.
Job Details: 02/07/2024
Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f7e4. I checked the slider and found the magnet separated. I replaced the slider and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHW7100DW0
Near Cornelius, NC 28031
Robert A.
Job Details: 02/07/2024
Cx complaint that the unit is leaving wet clothes at the end of cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The cx said they use normal cycles majority of the time. The unit needs a new control board according to the SP W10913408 to resolve the issue. I quoted the cx and collected the service call fee by CC.
We serviced a
BOSCH DRYER
Model WTG86400UC/08
Near Wrentham, MA 02093
Aimee Z.
Job Details: 02/07/2024
Loaded dryer with towels wet and ran on time dry. sounds normal.This is a condensation dryerAll I could hear was the wet towel hit the inside of drum
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/07/2024
"Installed new damper control, tested open and close through diagnostic"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSG/AA 02
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/07/2024
Installed new bucket with ice maker Pushed button icemaker to startComplete; used 1 DA97-13718C (Ice maker) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF4
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 02/07/2024
Installed new fans and controlSet temps at 5 and 5Complete
We serviced a
MAYTAG DRYER
Model MED835DW4
Near Huntersville, NC 28078
Robert A.
Job Details: 02/07/2024
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint . I found a break in the element and replaced the element with one from TS. I tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/07/2024
"Customer complained unit wont wash, found valve fill error and sump error. Installed sump and ordering valve, customer couldnt trim off water under sink had to turn off at house. Informed customer of drip leak from his plumbing. He signed water damage waiver. He will monitor and fix. Ordering fill valve and Informed customer office will call after job is authorize and part comes in. ; ordrng 1 W10648041 (Valve), dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/07/2024
"Customer complained unit wont drain, found harness to drain pump wires were broken off. Needs new pump and harness. Went to check unit and found lid switch also broken. Ordering pump, harness and lid switch. Scheduled return call for 2-12-24; ordrng 1 W11643701 (Harness) and 1 W11399437 (Drain pump) and 1 W11513248 (Lid switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/07/2024
"Returned to install inner basket. Showed customer inner basket. Installed part and ran diagnostics, all funtions including spin working. Showed customer unit in spin. Verified proper operation."
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS7
Near Cramerton, NC 28032
Ryan S.
Job Details: 02/07/2024
Returned to install Ram. Installed ram and ran unit several times with top open and when fully installed to check function. Verified proper operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Charlotte, NC 28273
Ryan S.
Job Details: 02/07/2024
"Customer complained ref side getting warmer then back to ref temps. Upon arrival found ref was 40? and freezer was -2?. Found proper frost pattern on freezer side and a little ice on high side line, not on evap itself. Foudn half frost pattern on ref side evap. Found pressure was -20 on ref side and 90 on high side. Ran service test 4, on ref side test portion low side went up to normal range and high side was also, when on freezer side same results. When evaps were both cit off got -20 and 90 again. suspect refrigerant valve is malfunctioning. Part and labor covered under limited warranty. Informed customer she will only need to pay trip fee. Ordering. Ref valve, scheduled return call for 2-12-24 am. ; ordrng 1 W11590197 (Refrigerant valve.)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Springfield, MA 01118
Roger R.
Job Details: 02/07/2024
Installed new door catch in dryer door. All okay now
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/07/2024
Dishwasher not filling and soap left at bottom of sump. Found proper power at valve but no water entering replaced and ran self test all checks ok. ; used 1 W11175771 (VALVE) from stock
We serviced a
ELECTROLUX REFRIGERATOR
Model ERMC2295AS
Near Cromwell, CT 06416
Jeremy B.
Job Details: 02/07/2024
Too ice maker getting power but not cycling. Tried cycling off power and cycling ice maker but its only rocking back and forth. Needs new. ; rqstng P&A on 1 243297613 (Icemaker)
We serviced a
AMANA M/W OTR
Model AMV2307PFS07
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/07/2024
Found door broke and seal loose allowing moisture to get into door needs new door assembly rescheduled for 2-14-24 amPart#W10890776; ordrng 1 W10890776 (Door complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Manchester, CT 06040
Jeremy B.
Job Details: 02/07/2024
Installed new UI. Please allow 24hrs for temps to stabilize.
We serviced a
WHIRLPOOL COOKTOP
Model RF368LXPQ2
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/07/2024
Replaced ball parts ordered by tech also put a new terminal on RF burner. All operations are normal unit ran and checked ok; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/07/2024
SR#7738385791AliciaCustomer was using microwave with rack in but not using it. I advised customer to only put rack in if going to out something on it. Otherwise take it out.Call complete
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Westfield, MA 01085
Mike K.
Job Details: 02/07/2024
"Started failing day after last repair, and is back to being intermittent as it was originally.F3e3 only error in history, open or shorted inlet thermistor. Cs had run unit recently, still a little warm, measuring 74 in the tub and resistance of 55Kohm on j14 1-2, which is correct per tech sheet chart.With intermittent inlet thermistor error and thermistor testing ok, control replaced previously, reordering control, thermistor and harness.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W11396709 (Inlet thermistor) and 1 W11618921 (Control) and 1 W11164043 (Harness)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Westfield, MA 01085
Mike K.
Job Details: 02/07/2024
"All lights are out covered by special project S84638 P&L . 8 lights in rf section, 2 in fr. Replaced all 10 lights per service pointer and at least 3 were found to be bad. All lighting fine. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"
We serviced a
WHIRLPOOL WASHER
Model MVW6230hw2
Near Granby, CT 06035
Gary V.
Job Details: 02/07/2024
"Inspected and found broken wire, harness quoted, and they will call."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Wolcott, CT 06716
Jimmy R.
Job Details: 02/07/2024
Spoke with customer and the unit is working normally they had switched soap and unit is over sudsing they will run it and see how it is now after cleaning out unit ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Manchester, CT 06040
Jeremy B.
Job Details: 02/07/2024
Washer not level causing vibration. Leveled and ran self test drain pump working intermittently there is a shaker in the harness needs to be replaced. Was able to run self test and washer spun fine. ; ordrng 1 W11643701 (Harness)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ10
Near Hebron, CT 06248
Jeremy B.
Job Details: 02/07/2024
"Installed new compressor and filter drier. Pulled a vacuum for 20 mins to allow lock ring sealant to cure. Recharged with 50G of R600A. Please allow 24 hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV), 1 W11504447 (COUPLER 5/1.8 NR MS00), and 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Granby, MA 01033
Roger R.
Job Details: 02/07/2024
Found freezer door seal not fully inserted in channel on door. Heated to soften and then inserted into channel properly.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Ware, MA 01082
Roger R.
Job Details: 02/07/2024
Helped Chris install new main board.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Pineville, NC 28134
Mitch H.
Job Details: 02/07/2024
"Removed and replaced pump/motor assembly. Reassembled, tested and checked for leaks. All functions operating properly and no leaks.; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP , used 1 W11665769 (Pump/motor) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Indian Land, SC 29707
Mitch H.
Job Details: 02/07/2024
"Checked closing date and took picture of documents. Closing date puts some parts out of warranty. Customer not willing to pay $129 diagnostic fee. No, service performed."